Best Gas Furnace Installation in Greensboro NC

Twas the Monday before Christmas, and all through the house, not a creature was stirring, except for the mysterious specter of a huge water bill and a spinning water meter, even when our main water shut off was closed.

I left a voice mail for Go Green, and Pete Green called me right back. Pete and his technician, Josh, came over right away and set me up with a temporary water line to circumvent the leaking water service line, thereby stopping the leak, and keeping me with water service throughout the holidays. As soon as the weather cleared up, Pete and Josh came right out and dug the trench for the new water service line. They had everything installed in one day. As soon as the city inspector approved the work, they filled in the trench, leveled out the soil, planted grass seed, and covered it with straw. The whole job took only two days. Throughout the process, Go Green's communication was prompt and clear, their behavior was professional and courteous, and the quality of their work was top notch.

I hope I don't need a plumber again soon; but if I do, I will definitely call Go Green.

I was pleasantly surprised when I checked the mail tonight.  I found a very nice apology letter and a check for $134.75 from Jessup.  Thank you, Meghan, for taking the time to read my review and for taking steps to correct the situation.  I appreciate this gesture, and I wish your company success.  With kind regards, John D.

Being that me and my wife are first time Homebuyers, we've been feeling taken advantage of with companies coming out to fix things. We have had our pipes looked at in our laundry room a total of 4 times and every one of the companies have told us different reasons behind the pipes linking. as we can see all companies have failed at fixing the problem because we are now back to square one plus more water damages!!! We decided to give one more try and that's when we ran into The Plumbing and Air service Co. Jake and Jalen came in asked some questions and along the way of fixing the problems telling us the cause of the linking and further damages from the water. Jake gave us the run own with different quotes to try and help us the best way he could. He definitely went over and beyond to help make sure we received quality work and information. They both helped me understand a lot that I know I can use in the future for our next home.  I look forward to Recommending this company and working with them again if needed.

Highly recommended! Called on Sunday afternoon, had appointment for early Monday morning 7-9am and the tech was 25 min early! Did a thorough job and made recommendations for more efficiency. Thank you!!!

The one star is for showing up, on a saturday.  However with that being said, the tech came didn't really listen to what I had to say, made his own diagnosis for a bathtub backing up into a shower, and said he got it cleared and left.  He was there for less than an hour.  I paid a non-refundable fee of $125.00 to have him come out if he could fix it or not.  Great, I understood that up front, my spouse was in the hospital and I needed to get there.  Grand total after the non refundable fee was $508.25.  

3 Days later same thing, they said he would come back out on friday.  This time he said we had cracked lines in the back yard (standing water) and quoted me 2400.00 for starters.  He said he fixed it but the pipe was cracked and that was the real problem even though you couldn't see it.  Again my spouse was in the hospital.

I have a friend that knew someone who graciously came found the leak in the pipe (it wasn't cracked), through putting air in the clean out valve under the house.  The air raised the grass where the leak was.  He dug about a foot or so down and it was the lid from the backyard clean out valve that was leaking and letting soil into the sewer line.

He took a 100' snake, ran it to the city sewer connect and unplugged everything.  He then put a new top and extension so we now know where the back yard clean out valve is as well as the one under the house.  

I paid him and he didn't charge me at least for doing nothing.  I called Advanced, and got Jacob on the phone.  He asked for an invoice from the other plumber, and I even did better than that I send him pics, as plenty were taken.  He said he would then take care of it.  That was a month ago.  I have called numerous time.

I called yesterday 11/2/22 and Jacob told the receptionist he would talk to the owner and call me back later that day.  Never happened and it has now been 2 months.  I gave them plenty of time to make the wrong right and they apparently are not going to take responsibility for charging someone for a mis-diagnosis and not fixing the problem.  

For that reason I cannot give them a good report, and I told them that if they didn't make good on this that is what I would do.  If they did something that would be better than nothing, but nothing is what they chose.  

I wouldn't use them again BECAUSE they don't keep their word, and do not guarantee their work.   Jamie

After scheduling an appt last week that was cancelled same day, I tried again. Today the technicians showed up for a few electrical issues and when they couldn't quick fix them (they tried for about 5 mins) , they said their manager needed them to install a generator for someone else so they had to leave. When I asked when they could come back he said they were really busy and it could be weeks and suggested I call another company. And then he wanted $111 for the gas/trip fee.  WHAT?!?!

I asked to be placed BACK on their schedule and if/when they show back up and fix the problems, I'll happily update this review (and pay them the one time $111 gas/trip fee).

Needed to relocate an outlet in my kitchen to get a new dishwasher installed.  Booked an appointment.  They called the night before the scheduled appointment to say they had an emergency and would not be able to come out.  Had to cancel my plumber who was waiting to get the power supply moved.  I suspect they had a bigger job they wanted to take care of instead of keeping their comitment to me.

On February 13, 2023 I contacted my regular HVAC service company regarding a problem with my zone system.  The technician arrived and spent just a couple of minutes diagnosing the problem and advised I would need to spend over $700 to fix the problem.  I was not confident in his evaluation so on February 14, 2023 I called Sutton Bros to get a second opinion.  Mark N. arrived in less than 2 hours. He was professional and friendly. After explaining the issue I had he began his diagnostics and determined the problem. I was impressed by his thoroughness and perseverance to evaluate all options.  He ultimately found a viable solution which saved me a significant expense to replace the zone controller board (my words not his.)

I am seriously considering cancelling my current service agreement with the other company and signing up for the Sutton Savings Club.

I will definitely recommend Sutton Bros to friends and neighbors.

They wanted to charge over $10,000 for a job that got fixed for under $100.  Don't trust them.  They are con men.