Best Appliance Installation in Greensboro NC

Very polite young man when responding to request for plumbing repair I needed. Reç'd a call within two business dais.

Was very responsive and actually helped me fix a plumbing issue over text messages and did not have to even come out to see it. Will use again for future work.

Highly recommended! Called on Sunday afternoon, had appointment for early Monday morning 7-9am and the tech was 25 min early! Did a thorough job and made recommendations for more efficiency. Thank you!!!

This is the company that my home warranty sent out to fix my heating issue in November 2021 which was initially only me smelling a burning odor whenever my heat came on but they ended up coming out about 5 times before deciding that I needed a new furnace. Anyone who is deemed the subject matter expert should not need that many times to fix a problem unless they are intentionally trying to get money out of the customers, which I believe was the case. They came out and fixed the problem. Maybe a week or so passed by and I noticed the odor was STILL there so I contacted my home warranty 2-10 again and they sent them back out this time it was that I needed a fan motor...why wasn't that the case the first time if you're coming out for the same issue? No clue. Each time they came out there was a different issue that the claimed they were fixing but every time they worked on it there was a new problem I hadn't had previously. I requested a different service tech after the 4th time but I should've requested an entirely different company through my home warranty. The next one came out and informed me of a different motor that I needed and once the part was in they would come install it. Advance Appliances called stating they couldn't find the part for my system and that the home warranty would need to find it. Home warranty found it but when advanced appliance came to install it the part was the wrong part for my system therefore could not be found and now I need a new system. The strangest thing also happened the last time they came out, I had to leave work to come home and meet them there. Once the guy was finished and I had left he contacted me stating he had left some tools in my crawl space if I mind him going back to get them....I wasn't home he knew that but I watched on my security camera this man was there for about 20 minutes. I don't believe it takes that long to get any tool you may have left. They screwed with my system little by little making me use the allotted funds my home warranty provides to cover the system then tell me I need a new system and the funds that could've been used for a new system from the beginning are now exhausted because of all the parts and labor of them coming out so many times. I had to go to my crawl space to turn on the switch for my ice machine and found that they had taken my unit apart and not put it back together when they left. It was a mess, I wish I had before and after photos of my crawl space prior to any work being done but I only have the photo of the mess they left. Absolutely unacceptable, unsatisfactory, and unprofessional! Rating would be 0 if possible but I don't recommend using this company at all.

I'm impressed. One of their employees, Michael L. went above and beyond on several visits to clear an obstruction in a pipe. I would absolutely use them again.

Their labor rate is $200 per hour per worker! Outrageous! They do not provide line item details on their estimates.

I don't have a review based on their services because I never got serviced.

Let me start by saying I called this company based off the reviews they had on a couple search engines. My issue is in simple form, I have a popcorn ceiling at a church I Pastor that I need scrapped and redone. May need some Sheetrock replaced due to a leak and a beam I need to know if it's structural cause it's cracking.

I called on a Thursday and spoke to an amazing customer service rep, I believe her name was Anna but I'm not 100% sure, anyway, she was great. I explained my issue in detail and she said she would send my call to Oscar and he'd call me between 3:30 and 4 and that was fine for me.

I then received a text message saying that we would meet at the location between 3-5. I called back just to confirm I was expecting a call at not an on site visit. 'Anna' agreed, explained, and we hung up.

At 3:55 Oscar called. We spoke briefly and he asked if he could call me back after 5 so we could speak in greater detail because he was on a job. I didn't have a problem with that but he never called.

I called back on Friday and spoke to 'Anna' again around 3pm. Still no call from Oscar. She was very apologetic and as nice as could be. Someone any company would love to have on their team. She tried to get him on the phone while I was on the line but he didn't answer. She said she would speak to him personally and make sure he called that day. Well, it's now Sunday and no call was ever received.

I gave two stars because of 'Anna'. She deserves 5. Nevertheless, Oscar didn't do the company any good. The ironic thing is that something happened at my personal residence over the weekend that I now need more work. Unfortunately due to Oscar, this company has lost my business at the church and now a second job at my home plus they have this review bad review.

No, I cannot recommend this company.

I would give this company and Chris Sampson (the owner) a zero if I could. We found them on Angie's list but should have vetted them further.  We asked them to put in canned lights throughout our house and Custom Electric in Greensboro NC destroyed our ceilings and walls and didn't even get the canned lights straight. We found out later they buried live wires in the wall. It was so bad we called the North Carolina Electrical Board to report them and subsequently they were reprimanded (case 2015-1077). Ultimately we ended up firing Custom Electric and hiring another local electrical firm to fix their mistakes so we could get our project completed. I don't recommend them.

I wouldn't hire him again. He made a mess and didn't even unclog my line. Plus he missed the first appointment, that should have been a clue.