Beatrice L.
08/12/2020 12:00:00 SA
My bathroom sink was clogged and my kitchen sink started leaking, so I reached out and they immediately responded, requesting photos and video. I sent them over and he gave me a preliminary quote (but more importantly, he also informed me that depending on the source of the kitchen leak, it may be a more expensive job than quoted). The technician arrived wearing a mask and put on booties and gloves to enter my apartment. After snaking my bathroom sink, he went to work on the kitchen sink leak. He patched it up and left, but soon, it was leaking again; so I called back, and the technician returned. He taped it up even more and said the shelf was pushing down on the pipes. After he left, the leak got significantly worse! I couldn't wash dishes without emptying the bowl under the sink within 2-3 minutes.
I reached out again and this time, Dov asked for more pictures and came out to us. As he initially suspected, this was a more serious job. He offered to refund us our money or we could pay the difference, now that the entire plumbing under the sink would need to be done. We went ahead with doing the entire job and now, under our sink looks great, but most importantly, NO MORE LEAKING!! We gained some additional storage space because he moved the pipes further back towards the wall, used heavier pipes that wouldn't rot as much, streamlined the pipes so less loops and less junctures that could potentially leak in the future.
I would highly recommend working with them and have added them to my list of professionals when something needs to get done in our house. Although slightly expensive, the quality of the work was impeccable, the professionalism, and the commitment to having happy customers speaks volumes and was worth it. You really get what you pay for and I'm glad I did!