Best Businesses in El Paso, TX

They found the leak. I was able to get it fixed.  Most other plumbing companies will refer you to them. Thanks!

They are good but SOOPER expensive. I bought a faucet and just needed it replaced... they were there 28 minutes and charged OVER $250. They were very professional and did a great job but very pricy

Fast and knowledgeable plumbing experts. Quick response and honest, no BS solution.  Guys knocked out the immediate problem and came back for follow up.

7 minutes ago
As a consumer, I have the right to know what I am paying for and to try to get the best price for the products & services I spend my hard earned cash on. Apparently Sunrise Plumbing feels otherwise. My retired parents had used this company for over 35 years and Sunrise replaced the swamp cooler, the furnace and the last hot water heater in this house so I had them give me an estimate for a new hot water heater, and also set up an appt for them to service the A/C. I was advised over the phone it would be $1500.00 for the hot water heater install. When I hesitated Carmen advised me that she had held up 'the schedule' to work me in for both jobs at the same time... I thanked her for her consideration. We scheduled a date and I was promptly asked how I would be paying. After speaking to my sister & a neighbor I wondered why the charge was so high as it was almost twice the cost either of them had paid. I made another call to Sunrise a couple of days later and asked for a breakdown of the charges as it was never provided, she did so but it required a call back on her part. I called Sunrise on the morning of the install NOT to cancel or ask if they were still coming (they were late but that was not my concern), I called to see if I could possibly get a better price and I told her I liked the work they did, which I do. I SPECIFICALLY told her NOT to cancel my appt & to make sure they come out because I needed the work done regardless. It required another call back from her to get an answer to my last question and 15 minutes before they were supposed to be at my house I was told by Carmen:
1. No price reduction... I replied okay (I still needed hot water...)
2. No appt.... she/they cancelled it! She said I sent the guys out to do other work instead because you seem unsure.
3. I was also told that I should go find someone else to do the work cheaper but to make sure they pulled a permit.  Yes, she actually said that to me...WOW.

I have over 30 years of great internal and external customer service experience. I have successfully built lasting relationships at every company I have ever worked for. NEVER have I seen such blatant, disrespectful, deplorable and unprofessional behavior from a BUSINESS. Her/their response to a simple yes or no question was uncalled for and spiteful, to say the least. Good luck with that attitude...

I highly recommend Planet Plumbing for any gas line related issues.  I live in the San Francisco California aea, and my elderly mother had a problem with her rental property in El Paso (Paisano area) and needed some major gas line repair.  I am so pleased that I was able to reach Joe Ramos as he was very responsive and caring about the urgency in getting these gas lines repaired.   I could not be more pleased with the service he and his team provided.  Thank you Joe, for your expertise, professionalism and the quick response time of getting my mother out of a very critical situation.  Yes, this is as good as it gets.
Becky Maffei
Mountain View, California

I made an appointment for 10:00 a.m. I called to make sure they were coming. By 10:26, they still hadn't come so I called back. They said they had an emergency call, so I asked why they didn't call me to let me know. I was upset and they became indignant with me, hung up. The nerve of them. Rude staff and customer service. I now see by other reviews that they are always like this. They don't respect their customers time.

Finally decided to get my shower fixed so that I don't have to take cold showers anymore. We haven't had hot water in one of our bathroom showers since December.

The fellas at Santillan Plumbing came in and fixed the problem in about 5 minutes. Speedy, professional, friendly!

This is a great company for plumbing in the El Paso/Sunland Park/ Las Cruces area!

They initially came and did some tests.  I paid the young man $300 and said he would comeback to finish the tests because he could not access the additional pvc.  He told me to call the office and they would reschedule.  It has been three wks.  I have called at least 10 times and no one has called me back.