Best Businesses in El Paso, TX

Jeff's gave us exceptional service from start to finish. They showed up exactly at the time they promised, finished our work quickly, cleaned up everything, all at an extremely reasonable rate. I have added Jeff's to my preferred service providers and they will be our go to plumbing resource. I highly recommend them

Two thumbs up for AJ at One-Call plumbing!  He came out next day to handle a minor gas plumbing issue.  He was incredibly polite and offered to put on a mask when he saw that I was more comfortable wearing one.  He arrived early and patiently answered all of my questions.  He handled the situation promptly and left me with a lot of confidence in the service.  Great experience!! Thank you!

Didn't show up timely to appointments. Rude and condescending on the phone.

Customer service via phone is not good. They tell you they will be there on a certain day, and fail to call and provide any updates as to running late, not able to make it or whatever. 2 days in a row they said they would show but no one came or much less call. Terrible customer service. Will not recommend!

If you plan on hiring this company please do your research. I recommend reading the reviews on BBB. Since I hired this company it has been a nightmare. Now I'm out 16000.00 and still need to get my roof fixed.

I agree with the previous (02-06-19) review!  Stay away from this Company.  They came to our residence to do a leak detection and committed to do the repairs after having said they found 2 leaks under the floor in the master bathroom and its adjoining closet.  They were supposed  to begin work the next day in the morning but did not show up and did not even call.  When I phoned them to find out what happened,  they told me to find another plumber.  They had already charged me for the leak detection and thought they could walk away without showing up again.  I brought in another leak detection service and they found the right location of the leak.  It was not at all under the flooring where Sun City had claimed it was.  Instead it was between two walls in an adjacent bathroom.  In other words, Sun City was going to reroute the water pipe lines to the master bathroom at a cost of around $2,000.  If they had done so, I would have paid them for the work and they would have never found the leak!  I called the Plumbing Doctor and it took them 7 hours of methodical search detection, but they did find  the leak and did the work to fix it.  Therefore because Sun City faultered and would not refund my money, I was obliged to fight through legal channels to get my money back, of course  providing proof that Sun City did wrong.    My experience was that they are not honest business people.  What a shame!

Called in the morning and they're machine was broken, they said they'd be able to make it at noon and gave me a quote of $40. Called after noon and they're at another job. Finally got a call that they'd come at 4. They showed up at 4 and now the job was $10 more because it was sprinkling outside.

Don't waste your time or money here.

David and Sandy were unprofessional and condescending. Upon arriving at the job site, they were pleasant, but began rushing through things quickly, didn't bother taking measurements, nor photos. Sandy said that she handled the administrative side on the business and would be in contact by the end of the day through email to send a quote, and other pertinent documentation to begin the process of the job. I never received a call that day, nor a text, nor did she ever ask for my email. Two days later, I had to call Sandy to ask If she could send me the estimate, to an email which i provided through a text to her personal number. Sandy apologized, saying she had a meeting and that she was having a surgical procedure done but would get it to me later that day. No call, no text, no email nothing. The next day I call, and she says she is working on the quote, will have it to me by the end of the day. The end of the day comes, and nothing happens. I finally text her to ask if they actually want the job or not. As anyone reading  this review would know, septic and sewage problems need to be handled promptly. Sandy made more excuses about measurements, designs and calculations needing to be done, (which I would assume were done already, if they were meaning to be sent to me 'that night' every other day.) She then proceeds to insinuate that I'M the one who forgot about their surgery. I told them if they can't be honorable with their word, show integrity and humility, then I don't need to do business with them. Find someone who won't string you along when you need help with your sewage issues, these two clearly do NOT care about their customers and have no integrity.