Best Businesses in Kentucky

Great job. On time. Friendly. Fair. I would definitely recommend them.

I can't believe how fast they arrived once I called. Fixed our office kitchen sink quickly. Very knowledgable and friendly. Will for sure use them again.

Very rarely do I take the time to review a business that I have encountered, and if I do it's usually because it was such a bad experience that I think others should be warned. I'd just accepted that really good customer service had become a thing of the past. Imagine how delighted I was to meet Trevor with Mr Rooter of Lexington! From the initial greeting and covering of shoes before entering your home, to the complete and thorough explanations of problem and available solutions, he was completely professional all the way through. From cost breakdown, product warranties, and potential problems later on, you are well informed about your options and their costs. Allowing you to make the best decision for your situation. Honest and knowledgeable recommendations on brands and materials, not just an upsale hype trying to raise their profit. Very respectful, and polite young man. We'll be using him for any plumbing problems we may have in the future! If you're smart, you'll do the same!

From the moment I dialed their number through the end of our appointment, I have nothing but praise for this team! We needed a valve replaced in our RV and all of the RV centers had month-long waiting lists - plus they're outrageously expensive. After a little thought, we decided to see if a plumber would come out and take a look for us (makes sense, right?) I pulled up a list of plumbers in town and just started calling. Shockingly, as I worked through the options I either had to wait around for a return call, many of which never even bothered, or I was flat refused because it was an RV.

I got connected with John on Friday - he answered my call right away AND was both friendly and helpful. I explained what we needed his help with and he agreed to do the work without any issue. His only request was that we send a picture of the valve so they could have it handy for the appointment which he scheduled for first thing on Monday morning.

Chris was the team member who showed up to our appointment this morning. He was exactly on time and completed the work in such a reasonable amount of time! He also gave us recommendations for some equipment we should keep on hand in case of any issues while we travel, which was very valuable advice. The final bill was less than we expected. This team saved us a huge amount of stress and money - we could not be happier about our experience and highly recommend them to anyone who's looking for an outstanding plumber!

Buzz is my go to plumber.  He has done repairs in all of three of the houses I have owned.  I trust him and he always does a good job and I never have had to wait too long to have him come out and look at a problem.  

He recently fixed a leaky shower and replaced the sink in my guest bathroom.  Both are working great now!

Scheduled a day and time for crew to fix a minor issue and after several hours of waiting beyond the scheduled appointment time, I called and was assured crew would come after a certain part arrived...they never showed nor has anyone reached out to schedule another appointment let alone offer any type of explanation, not that I need apologies or explanations, just show up when you're supposed to. I guess I'm old fashioned but once you commit to doing a job, the honorable and right thing to do is see it through and this company did not do that, not even a call to reschedule.  A disappointing experience overall.

This company accepted a reuest for service from my mother's home warranty company for a slow draining toilet. She was notified via email on 7/27 that Robert Wallace had accepted the request for service, she was given a service request ref # and advised that she would be contacted within 12 hours. They gave her Robert Wallace's telephone number and advised her to call him direct if she was not contacted within 24 hours to set up and appointment.

After 24 hours and no response, my mother as directed called Robert Wallace and got no answer and a recording stating that the voice mailbox is full and she could not leave a message.  Called back 48 hours later ..no answer and mailbox full....Called back 72 hours later and Robert Wallace answers the phone advises my mother he will make the service call no later than 12 noon on 8/1 (6 days after accepting the job - which is surprising for a plumber whose Web sites dedicates an entire page that boasts quick 24 hours a day service). He did not take her information down but instead asked her to text him her address.  She texted him her full name, her phone number, the full address and written directions on how to get there.  She also texted the home warranty info for the job he accepted.  Robert Wallace did not even acknowledge that she did what he asked but her texting phone app did confirm that he got them.  That was 7/30, she sent the info again on 7/31 - still no response but was confirmed received.

Today 8/1 my mother (who is 80 years old BTW) sent a text confirming again that they had a service appointment scheduled for today by noon.  Robert Wallace did not respond to this text either.  During this same 6 day period there were also 12 attempts to call him, all went unanswered, all unable to leave a message because of the full mail box and none of these calls were returned.  I even called another number that this company has listed as a contact number on the Porch Web site but that number has been disconnected.  

Finally at 2PM today it was obvious that Robert Wallace had missed his by 12 noon service call and I texted him and explained that I took the day off to be here to help explain to Robert Wallace the plumbing issue my mother was having and that I just needed an update as to whether he would be able to make the appointment or not and received no response.  I then sent an email directly through jazz E
Web site and I also got no response from the email.

I decided I would check on this companies reviews.  Well there are 4 stars on one site , great until you see that 3 are from the same period and are the only reviews these consumers ever left, which one learns to take with a grain of salt, one really bad one star rating from a consumer that has had the same kind of experience that we have had with Robert Wallace Plumbing.  What I found most telling about this company was that Robert Wallace responded directly to this consumer basically saying Sorry about your luck but we don't offer the service you requested, never have and then advised them to call there home warranty company and take it up with them.  The problem with that is it is a lie.  The service the customer had requested was leak detection and although Robert Wallace states that they don't do that and never have, the truth is that they advertise that on their very own website that they do leak detection, they advertise on the national plumbing referral site PORCH.com  that they do leak detection.  

My next step was to stop by their offices, but the company with a website filled with technical data, rambling pros in a blog dedicated to the plumbing industry and online gauges showing the breakdown by percentage of their business services, is in reality a small brick house in a residential neighborhood out by the interstate. So I guess no luck in getting the ear of a sympathetic receptionist to get my service call going.

So it's almost 6PM .  It has been a week now and no response, no email, no call back, no service, NO EXCUSE.  .  So as a son, I hate to see my 80 year old mother have to endure this type of service.  She has her hands full caring for my 81 year old post stroke father..  so if the time it took to write this review and make a report to the BBB helps just one other consumer avoid this nightmare, then it is worth the time it took to write it.

Post Note:  After writing this this review, i made one last attempt to reach Robert Wallace Plumbing.  I emailed Robert Wallace a copy of my review and offered another chance to make this good.  Everyone can have a bad week.  We'll I finally got a response from Mr.  Wallace.  Actually within minutes.  His response was he denies ever accepting the job and then he blamed the warranty company and then threatened to sue me for slander if I posted my review.  It is not slander when it's the truth.

I would never recommend this company to even my worst enemy. Shame on them for trying to take advantage of a middle aged single woman who is a Navy Veteran. They had attitude, very unprofessional and kept telling me I needed all new pipes and sewer lines with a $5,111.00 estimate. I called my plumber and he fixed my issues instantly and his cost was only $1200. This company is full of crooks and should not be in business

My water heater busted and i was told to contact a plumbing company by the restoration contractor that was hired by our insurance company to stop the leak from the water heater. I turned off the water to the house as well as the separate shut off valve to the water heater. I contacted H2O maestro. They came quickly and told me that draining the water heater tank would fix the leak. They charged $110 to drain the tank and to turn the water to the house back on. Not even 20 hours later I have a pool of water under the water heater again, that is now seeping into other rooms. I called h20 maestro to come back to fix what they should have done the first day (which is to stop the leak) and now they say it will be an additional charge at least $200 on top of the charge from the prior day. What a great way to lose business. Luckily I'm only out $110 on this company. I almost had them install a water heater which they were going to charge $1899. If they can't warranty a simple service call I'm afraid to see what they would warranty on a unit they installed. They made no attempt to make things right even though they are the ones who turned my water back on when it was off! I don't know what was a bigger waste my time or my money!

they charged my senior and veteran parents $1680 to replace and install a gas water heater!!!! it only cost 500 at Lowe's. when we called to discuss why it cost 1100 installation,  they wouldn't give an answer other than saying it was a flat rate. not only that,  the service man had them write a check out to himself!!!! when I called the company to find out what was up with that, they said it was fine. THIS PLACE IS A RIP OFF AND TAKES ADVANTAGE OF ELDERLY PEOPLE!!! DO NOT USE THEM