Best Businesses in Florida

Competitive pricing, unparalleled response time, friendly and efficient service. Thanks for working over the holiday to get my business back on schedule! My new first call for repairs.

Kenny was a pleasure to work with! I was nerves at first that he wouldn't take the job because it was a lot of little things that needed work but he did them all and the price was very reasonable! He was very knowledgeable and I will def call him again!

OMG you need to no longer look anywhere for a good sewer person. This man is so nice came when he said he would on a last minute call. Also had a solution to fix the pipe and put it underground for me because of the location the city put in my kids kept running over it and breaking the pipe.

The lead shift personnel moves could use the help form to a little low lady regarding a headlight. Her car was towed to Econo Auto painting on OBT. They apparently were not capable of hooking the wires to bulb --Anyway your personnel were most gracious and helping helping send her in the right direction

Josephines was awesome! Very friendly and honest. Was $300 cheaper installing a hot water tank than a big group from Orlando and got the job done much quicker! Always gets right back to you if you contact her. Would highly recommend.

Joe has helped my family twice now.  The first time he helped us install a new water heater.  He was very friendly and his prices were very competitive.  He made sure everything was up to code and the job was very well done.  The second time he came out was to help fix a low water pressure issue.  Although it took a few attempts to reach him that time we were impressed with how quickly he found the problem and restored our water pressure.   I definitely recommend Jet Plumbing.

JS Plumbing is professional, fast, and reliable. Very reasonable and fair pricing for the job and honest. I highly recommend Juan and his services. Do not hesitate to call him for your needs. Called him for a plugged toilet and shower. He arrived within the hour and didn't leave until the job was done. I greatly appreciate his efforts in our time of need.

Please use a local plumber. This place sent a guy that showed up. Said he didn't have a part and then proceeded to say I have to go get a part. The guy never showed back up or called. Use a professional company. Not this one!!!

We called Tropical Plumbing when we had a sewer line blockage. They were very responsive to our situation, came as soon as possible, and were able to successfully dislodge the material!  From the office folks to the plumbers who came to our house,  I was very impressed!   Everyone was very, professional, competent, and pleasant to interact with.  Tropical plumbing treated us respectfully, appropriately explained everything they were doing, and cleaned up after themselves.  They are my plumbers now!

I had a rather unique request for brass fitting and Christian found what I needed, showed me how to attach it and got me on my way in just a few minutes.  Many thanks!!

Walter Fike

Over the weekend, I had a family gathering for father's Day, and the topic of the Family Value plan came up. Including myself, 8 of us utilize this plan and services of Ace in the Kissimmee and Orlando areas. The benefits of the plan, I love. Helping prevent a lot of major issues from occurring down the road.  This is genius and pays for itself and is extremely useful for my elderly family members.

The issue that drove this negative review is your customer service with the family plan team. This surprised me but didn't really surprise me. You have a representative with the Ace Family team named Samantha. I have spoken to her a few times, along with my aunt, uncles, friends, and a few neighbors. NO ONE had anything worth pleasing to say about this individual. Being that we are a part of a Family VIP program, it really doesn't feel that way. No warm welcome feeling. Yes, we all received a package in the mail, but that's it. No phone call, no check-in. When speaking with Samantha, she never takes accountability. Never fails to tell you,  she is not a technician or it is not her department. She spoke to my aunt and uncle as if they were incompetent. I have yet to have a a courtesy or empathic experience her. I called and mentioned I had AC issues, and instead of saying sorry to hear that. Nope, you have the wrong department, and customer service can schedule that. When facing any issues, this is the person in charge of assisting me?  Nothing about Samantha is professional. She got into it with my uncle and my neighbor over updating his payment.  My neighbor actually drove to the office back in March because of her attitude on the phone. How do you have someone of this caliber managing VIPs? I have had to call in for maintenance. She's not calling us or following up in 6 months. Everytime you speak with her, she's combative and argumentative. Samantha speaks over you and then had awkward moments of silence. Am I speaking to a human at this point.

Ace is a great company, and myself, family, and friends have spent a lot of money with the company and plan to continue, but I refuse to work with people like this Samantha person. If I am paying for a service, I should receive the utmost support and respect. Treat me like family, and not like someone that is bothering you. Lead with integrity, honor, and respect. You are not better than anyone else. You should NOT have people like this working for you. It is giving your company a horrible reputation.