Ace Solves It All

Over the weekend, I had a family gathering for father's Day, and the topic of the Family Value plan came up. Including myself, 8 of us utilize this plan and services of Ace in the Kissimmee and Orlando areas. The benefits of the plan, I love. Helping prevent a lot of major issues from occurring down the road.  This is genius and pays for itself and is extremely useful for my elderly family members.

The issue that drove this negative review is your customer service with the family plan team. This surprised me but didn't really surprise me. You have a representative with the Ace Family team named Samantha. I have spoken to her a few times, along with my aunt, uncles, friends, and a few neighbors. NO ONE had anything worth pleasing to say about this individual. Being that we are a part of a Family VIP program, it really doesn't feel that way. No warm welcome feeling. Yes, we all received a package in the mail, but that's it. No phone call, no check-in. When speaking with Samantha, she never takes accountability. Never fails to tell you,  she is not a technician or it is not her department. She spoke to my aunt and uncle as if they were incompetent. I have yet to have a a courtesy or empathic experience her. I called and mentioned I had AC issues, and instead of saying sorry to hear that. Nope, you have the wrong department, and customer service can schedule that. When facing any issues, this is the person in charge of assisting me?  Nothing about Samantha is professional. She got into it with my uncle and my neighbor over updating his payment.  My neighbor actually drove to the office back in March because of her attitude on the phone. How do you have someone of this caliber managing VIPs? I have had to call in for maintenance. She's not calling us or following up in 6 months. Everytime you speak with her, she's combative and argumentative. Samantha speaks over you and then had awkward moments of silence. Am I speaking to a human at this point.

Ace is a great company, and myself, family, and friends have spent a lot of money with the company and plan to continue, but I refuse to work with people like this Samantha person. If I am paying for a service, I should receive the utmost support and respect. Treat me like family, and not like someone that is bothering you. Lead with integrity, honor, and respect. You are not better than anyone else. You should NOT have people like this working for you. It is giving your company a horrible reputation.

We had a leak under the slab of our home.  We could not find it. We called  Ace solves it All. The rep came in with a pre-printed estimate.  He listened to the walls and said that they would do a leak detection for $6,862.75 for repair or $10,013.73 to replace some piping.
        Answering my questions,  he stated that it would probably take all day, they would have to cut a hole in the floor 3 ft by 3 ft, chop through 12 inches of concrete and then repair the line. They would do no patching of wall or floor damage and would to nothing else.  He said there was no guarantee that they would find the leak, but if not they didn't he would not charge for cutting the hole in my floor.
        I called another company. Very professional man came and within the hour had found the leak to within 3 inches horizontally.  He cut through the floor a 12 inch square, 6 inches of concrete, and clamped it until the plumber could finish TOTAL $450. (2 Hours) Plumber finished repair, replaced everything, cleaned up for $395. (1.5 Hours)
        Ace Solves it All is a scam.  They prey on unsuspecting customers and use scare tactics to overprice the work. They push financing and fear of future problems.  
        Do NOT call these people.

They came within 24 hours to snake our kitchen drain. Performed their task efficiently and courteously. Bill was a bit steep at about $400. After they left we discovered that 3 of our ceramic kitchen tiles had suddenly developed scratches in the area where they had positioned their heavy equipment. They had failed to protect our floor with cushioning material.  
We immediately notified the company via email of the damage. It's been a week and we're still waiting for a reply. There is no excuse for careless work!

Please be very careful when you call this company for services.  Routine diagnosis quickly became advanced diagnosis, with the charge almost doubled.  Their hourly rates, which they did not want to disclose but could be easily computed, are outrageous.   Do not sign any papers they give you.  Tell them to finish the diagnosis, give you the written estimate for the repair, and you will pay them.  If they do not agree, they can leave and lose their time coming out to your place.

scam Alert! I should have read the reviews here first. They charged $59 to come out and tell me that installing the electrical for a fan would be $700. Just insane pricing. Not sure if they are just trying to make money from service call fees or if they are actually getting people to pay sky high prices, but it's an absolute rip. Be warned.

My mother, who is 80, had one of her smoke detectors start beeping. She was recommended Ace Electrical, but accidentally clicked on the wrong link. Ace Solves It All came and convinced her she needed both smoke detectors replaced, for which she was charged $800. Again, $800 for 2 smoke detectors.
Please check Yelp before reaching out to Ace Solves It All, as this seems to be a common experience.

Used this company to rewire our house, and install an 30amp RV outlet and 220 to the spa. Did a great job and was reasonable.

Called them back for an estimate ($75.00 fee) to install a 110 outlet 10 feet to the garage door to plug in our hybrid vehicle charger. Quoted with parts and labor $2150.00 + tax. For crying out loud, it was to add an outlet 10 feet, some romex, contractor-quality outlet and box with conduit.

No thanks! $75.00 down the drain.!

Had some toilet issues in the main bathroom, Ruben came! Friendly, helpful and takes the time to answer all my questions.
Thank you Ruben for fixing the issue!