Best Businesses in Aurora, CO

My husband and I are so happy to have found Dehn, the Urban Handyman. He can fix ANYTHING and everything! From small to very large jobs, Dehn is professional, communicative, always on schedule and very fair. I love that you can upload photos of  various jobs you need completed for price estimates delivered in a timely manner. I also like that Dehn accepts credit cards, as so many small businesses do not. His work is meticulous, as if it was for his own home, and I am certain you will be glad you found him too! We look forward to continuing to work with Dehn for all of our future handyman needs.

From A/C Apocalypse to GREATNESS!

The first thing you need to know, is when you hire a contractor, it doesn't really matter how well they've done in the past, all that matters is what they've done in your home.  And when you have a company that is doing things right like Summit (based on my research and reading their reviews), the business is bound to grow and will need to hire new people. When a business hires new people, they can call references, train them, and then trust them on their own. Unfortunately; that is where my experience started with Summit. (Bear with me, read to the end! I promise it ends as you would hope.)

The two-man team that was assigned to my project was in their first week out on their own with Summit.  Despite over 30 years of combined experienced, they practically destroyed my ceiling over the course of 2 hours of sawing, used shortcuts like shoving cardboard under an A/C foot to keep it from shaking, showed up HOURS late (twice), didn't bring all of the equipment (twice), vanished for hours at a time, didn't listen to requirements concerning the outside of the house and put in a system that in no way could be trusted to have been installed correctly as a result.

Before I chose Summit, I agreed to complete the anticipated ceiling repair myself in order to save myself a couple of bucks. I've done a lot of repairs such as this around the house, so as long as they made clean cuts, I was happy to patch a couple of holes where the refrigerant lines would need to be run in my finished basement.  Well, they made ragged cuts through corners, supports and corner bead material and DIDN'T EVEN LEAVE THE PIECES BEHIND for the repair.  Based on the hundred+ 5 Star Reviews I've read about this company I just couldn't believe ANY OF THIS could be a true representation of their service!  

However, my first experience with an hvac contractor installing an A/C was with ARS / Rescue Rooter Colorado.  They had messed it up royally too and I was just starting to think this is how the hvac industry is.  The running theory is ARS had found a unit that had been sitting in the back corner of their warehouse for 15 years and installed it in my home (I found out the gas connectors hadn't been the standard in many years, the year after it was installed).  

Back to the present. I brought my concerns with this latest AC install to Mr. Kable, my Comfort Advisor at Summit Heating & A/C and I was immediately contacted by one of the owners.  They were extremely empathetic to my situation, were sickened by the experience I had to that point, and scheduled a day and time to meet with me at my home to review the work that had been completed. Their shock at what I was communicating was very apparent.  

One day later the owners showed up to see for themselves what this newly hired install team had done. These gentlemen were true professionals, and I learned they even teach The 7 Habits of Highly Effective People to their team on a weekly basis. I also soon learned that the new install team that had completed my installation had already been terminated because of similar situations in their first week.  It was explained that this new installation team had been vetted by a previous employer and they had even done an outstanding job during their training period (under direct supervision).  Unfortunately, they turned out to be the kind of guys that needed to be constantly supervised.

The owners inspected the system end-to-end, taking pictures that were to be used for a company-wide training session for their installers the following week.  What this company's ownership did next was astounding, and to be quite frank, a breath of fresh air.  

At my convenience, without any begging or pleading from me, they made the decision to have their top team come to my home, pull every inch of the system out and install all new equipment and materials. ABSOLUTELY EVERYTHING WAS NEW without any argument whatsoever! The A/C unit, refrigerant lines, indoor coil, the outdoor condenser, I mean everything!  This had to cost this company thousands of dollars, and it came directly from the company's pocket just to make it right.   The install team even cleaned up the holes in the ceiling so that the HOLES looked better while waiting for the professional drywall repairman that Summit hired at their expense!  Their professional drywall repairman was so good you can't even tell there was ever even a cut to my finished basement.

Anyone who has the responsibility of hiring new employees knows that there are a percentage of people that interview great, train well and end up being a colossal mistake.  It happens to every company and it always will.  What is important is how the company responds when there is a problem.  Summit Heating & A/C made it right in a big way, without any argument, and did more than I could have ever expected.
My new air conditioning system now looks perfect, and works perfectly!

Had a great experience with Midwest Plumbing. James is super responsive, available on short notice, and transparent about his prices. Very professional and did an excellent job on retrofitting an area under a counter to be dishwasher ready.

very awesome and efficient! we will definitely use omega in our future projects!

Local, reliable and affordable.
Plumbing, electrical and sewer and much more.
Tom Rodick 303-919-0923.

We have using Jared and Royal Flush for all of plumbing needs for about a year now. He has diagnosed, repaired and replaced all kinds of leaky faucets, pipes and valves in our old house. Would highly recommend Jared. He's incredibly easy to work with, very responsive via text and an over-all good hearted person. He's the Royal Flush! :-)

Good service

Thank you for installation my kitchen faucet
I definitely will call you again

Integrity, responsive, easy communication, friendly, and really good at what they do.

Justin and Endi over delivered on everything for the rough-in of my basement bathroom. The communication and scheduling from Amanda and everyone at Hardline was very easy and the job was done faster than I had expected. The cost to add a bathroom in my basement was very reasonable and the quality was exceptional. My wife and I totally scored with Hardline and we won't be going to anybody else for our plumbing needs.

I'm not kidding when I say they go above and beyond what they quote.

Parker Plumbing & Heating did an excellent job on our recent bathroom remodel.  We highly recommend them!

Doug came to our house for an emergency repair. He was extremely courteous and quite competent. We want to make him our personal plumber. Thanks again, Doug.

Had a major clog near the main sewer line and realized it near the evening. Gave them a call and they were pretty busy, but promised they would get out to help me out .  They did get out to me a bit later than the quoted time since the previous job was more complex, but I was OK with it and Angel did a great job on fixing the issue.  Highly recommend both this business and kudos especially to Angel. It was late, I was definitely the last customer of the day and he still had great customer service, a great attitude and did a great job!  Well Done!

I called Bill Smith Plumbing & Heating to fix an outdoor faucet. Luther assessed the problem, provided me with an explanation and options.    He did a great job without leaving a mess and the cost was very reasonable.

Ha ha ha ha...as predicted in my initial post, Javier took time to defend the indefensible. More importantly, he makes the weakest argument for his defense..hey, you must be a fictitious customer. Why not just use this argument, Javier, nuh uh... Saves time and is just as effective. Really??? LOL

Initial post:

Not sure how these guys stay in business! If you accidentally call them, it's OK, just simply throw them out or ignore them after they leave. Based on Angie's List and Yelp, Javier must spend most of his time defending his charlatan business practices! Here's a novel idea: Why don't you treat people right, do good work at a fair price and stop ripping people off so you don't have to spend so much time countering all these negative reviews?? HA

Javier was, in fact, the person who came to my house. We had just moved in and discovered the A/C did not have any coolant. No problem. We wanted to call in someone local. He did the job at what seemed like a fair price at the time--until his fix didn't work. The unit started short cycling which is not a good sign. He offered(can you imagine the Grinch who stole Christmas in the scene where he, thinks of lie and thinks of it quick?) to come out and take another look.[insert evil grin on his face here] Of course, now the unit needs MORE work--which he slyly offers to do for us. Then we got the bill! $4000.00 to get it working right? WHaaaa?? A new unit would have cost us half of that! Our fault for trusting the guy. Here's the best part of our story: the unit stopped working shortly after we threw him out of our house. Another company came in and told us the work that was done was completely unnecessary AND the fix for the unit was a $50.00 part was that installed in 10 minutes--4 years later the unit has worked without fail!

Here's a tip: go to Lucky Duct HVAC and get them to work on your plumbing, AC, heating whatever...they are incredible and we have used them ever since to our delight!

This company was engaged by our home warranty (Choice Home Warranty) to replace a garbage disposal under their coverage.  The policy is that the warranty covers the vendor charges with the exception of a service fee of $85.  The policy clearly states and the warranty company verified  that this is the case in this instance. We inquired about upgrading. To a better unit.  

They showed up unannounced one day with no appt.  This fraudster wanted to charge $435 for $30 upgrade  unit.  This is clearly ludicrous.   We of course declined the upgrade.  Then this fraudster refused to complete the service for same level replacement covered by the warranty unless we paid an additional $250 to him plus the warranty company payment to him plus the service fee.  This means this fraudster would have collected $500 or more from this simple $90 or less cost.  

AVOID AT ALL COSTS.   HE ENGAES IN DECEPTIVE AND CRIMINAL PRACTICES.  

We are pursuing full action against him with multiple levels of jurisdiction to try to save other innocent victims the hassle.