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Local Rooter & Plumbing

Local Rooter & Plumbing

Plumbing Service
San Jose CA
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Description

We are proud to serve the Bay Area since 2013. With more than 10 year experience we are confidence in solving any of your plumbing needs, just give us a call and the problems would go away.Its simple really, we open the our business with one goal in mind that is to help other people with integrity and honesty. There is no such things as perfection, but we strive to be better everyday to better assist our customers. We do what we say, and we say what we do each and every time.

HISTORY

Established in 2013.
We started the business after yeas of working for other companies. We felt the needs to give people the services exceeding the industry standards at the time. After couple of years in business, those values not only help us build a solid customer base but perhaps become our guidelines.

ABOUT BUSINESS OWNER

We are a family owned business. We started the business in 2013 with the urge to help out people in our community. Everyday, we strike to better assist our customers with integrity and honesty. If we can't fix the problems we don't charge.

SERVICES

Emergency Services, Sink Repair, Toilet Repair, Pipe Installation, Water Heater Repair, Garbage Disposal Repair, Toilet Installation, Bathtub & Shower Installation, Water Filter Services, Pipe Repair, Drain Cleaning, Bathtub & Shower Repair, Water Heater Installation, Drain Installation, Sewer Services, Gas Line Services, Sump Pump Installation, ,

Reviews

Mou Y.
Mou Y.
3/14/2023
I had a great experience with Local Rooter's plumbing services! Their team was professional and provided a reasonable quote. On a Sunday, I had a kitchen sink clog issue and Local Rooter was the only company that responded promptly in the morning. Duey helped diagnose the problem and informed me that two guys would need to use a pressure tool to fix it the next day.

On Monday, Jorge and Jaime arrived and efficiently resolved the issue within 2 hours. They tackled the heavy grease buildup with thorough cleaning, leaving me completely satisfied with the service provided. I highly recommend Local Rooter for any plumbing needs!
Philip M.
Philip M.
1/20/2023
It's been a while since i've written a review but I will certainly take the time to do so when the quality of work is as impressive as the professionalism and all the other great qualities you can hope for with a service provider. One of the valves in our bathroom sink cracked and water started to leak everywhere so I had to shut the water off to the house. Luckily for us this was at the end of the day but also unlucky as most businesses were closed and this wasn't exactly an emergency. I spoke with Duy and he set the first available appt with me next day @ 8am. He messaged while on the way and arrived perfectly on time. The sad part of the story is we had the EXACT same valve leak on us just 3 yrs ago and had another company come out to fix.

Here's what set him apart from other contractors i've dealt with. 1. Super responsive 2. Punctual 3. Parked his vehicle on the street when I had a wide open driveway (he did this out of courtesy when EVERY contractor always assumes to park on the driveway with leaking oil, etc.). 4. Provided quote up front with no gimmicks/bait & switch and very reasonable for the work being performed. 5. He immediately put on booties before stepping into the house!!!! Some may assume this is standard practice but I can assure you it's NOT- as we have invested in booties to provide for contractors that don't bring with them. 6. He made a quick diagnosis of the issue and also explained the exact steps to resolution. 7. He gave SOLID advice on things to do around the house when it comes to plumbing.  Thank you YELP for helping me to find Local Rooter & Plumbing as they will be our sole go to for all things plumbing related. A+++
Michelle M.
Michelle M.
5/30/2023
My parents had a bad clogged sink due to having an older home. Duey from Local Rooter & Plumbing did a great job identifying  and fixing the problem with a reasonable rate.
I would definitely recommend their service, especially if you have an urgent request.
Sam M.
Sam M.
12/26/2022
I called at 8:30am on a Monday morning due to a backed up kitchen sink drain from grease, they asked me to text my address and quoted me a service technician could show up that day between 3-5pm. Communication was very prompt for being the day after Christmas, Jamie and his apprentice arrived in the window and snaked the drain in about 45 minutes. Jamie also recommended some enzyme additives to prevent this from happening in the future.
Rickey T.
Rickey T.
10/04/2022 12:00:00 SA
We highly recommend this company for an amazing job! We had a plumbing issue outside and Local Rooter & Plumbing sent out a tech pretty fast. The office communication was great and they provided really good customer service. They sent two of their plumbers out who were both super professional and very nice the entire time. It was a great experience to work with them both. They were very efficient and fixed our issue in no time. We really appreciate their honesty and integrity and would absolutely recommend them to anyone! We're extremely grateful to have found Local Rooter & Plumbing and will definitely be using them in the future!
Koban H.
Koban H.
4/25/2023
Our shower was not getting hot and so we called Local Rooter and Plumbing and they came out same day and fixed the issue on the spot. They were very nice and professional and we would definitely recommend for any plumbing needs. They also were transparent about the costs over the phone and were consistent with those prices once the work was done.
Adreaman H.
Adreaman H.
1/20/2023
We made appointment with them but the technician delay/reschedule the coming again and again.
Waste lot of my time.
alan d.
alan d.
12/21/2022
The gentleman quoted me today evening after talking to the BOSS, as he said, the estimate was for unhooking the softener in the garage and Putting U connected to those two lines.  The estimate was about 50% higher than the other two estimates I received. I ended up not using them because of the higher price and also because he was also 30 minutes late. He was a nice guy. this two-star is based on late arrival and higher estimate than competitors solely. I can't tell what kind of work quality we would have received since we never got there.
Reggy H.
Reggy H.
8/19/2022
I called to schedule the repair of a clogged kitchen sink and was asked to text my address. He said that he would be at my house between 5-6pm.  At 5:40, I texted to see if he would still be able to make it but no response.  I called at 6pm but got a vm. That's terrible customer service. I would give zero stars, if I could.
Matt G.
Matt G.
10/25/2022
I just bought a house in San Jose and needed a bunch of things done to it.  Called these guys to set up an appt so they could provide an estimate.  There was a little bit of initial confusion but they sorted it out, quoted me a good price, and honored it when the work turned out to be a bit more expensive than expected.  Very responsible about making sure that everything was right, and they even cleaned up after they were done working!  All too often, plumbers leave junk sort of all over.  Not these guys.

I will certainly use them again if I have future plumbing issues.
Amanda L.
Amanda L.
5/14/2020
Overall: 5/5   Service: 5/5   Professionalisms: 5/5

TLDR; was able to have a same day appointment scheduled, arrived on-time, cleaned out and replaced my pipe. Pricing was also very reasonable.

~~~~
My husband and I noticed that our toilet would spewing out water from time to time so decided to reach out to Local Rooter & Plumbing to come for an on-site visit.

We had a scheduled appointment for 10:30 AM and they showed up on time and told us that they would be able to hydro jet the pipes to clear anything blocking the sewage. They even had a camera go down to double check that everything was cleaned.

A couple months later, I also had them replace some old pipes that had been badly done by a previous plumber that looked like a rollercoaster (it went up/down and zigzagged all over). They called us 30 minutes prior to arriving, helped take before and after pictures for us, and also explained to us everything they did. They even cleaned up the area after they left.

I would highly recommend them!
Wendy X.
Wendy X.
9/24/2022
Duy responses quickly to my online request and scheduled Andy to check on our leaking ceiling. Andy is very nice and professional, he's been able to find out the leaking issue in 10 mins after he arrived. I will definitely work with Local Rooter again for the plumbing work.
Erika M.
Erika M.
3/29/2022
Duy and Tan were amazing! They came out and gave us a free estimate for the work that needed to be done. They were able to address our needs and answer all our questions upon our scheduled appointment for the service. Overall really happy with the customer service and workmanship.
Laura N.
Laura N.
11/24/2022
Leaving this review for Jaime. We unfortunately had a clogged line and everything backed up. Literally everything! Jaime initially came on a weekend and cleared the line but unfortunately there were other previous issues that caused a back up again. He came back the day before Thanksgiving and it was later in the evening. Each time Jaime was very professional, knowledgeable, communicative, and kind. He was very respectful of the property and being as quiet as he could and efficient. I mentioned the quiet part because we have a baby and dog in the home. Our baby was sleeping/napping both times Jaime came but she never woke from any noises. Similar to what another reviewer wrote, they clean up after themselves. I was around after the first initial visit and I could hear Jaime cleaning up thoroughly and rinsing things down. I appreciate that more than anything. That's service!! It was a clogged line and back up from toilet and sinks and other gross stuff coming up and just sat there but Jaime took care of and cleaned it up and after as just a professional and kind person. Really appreciate the quick and efficient service and kindness especially when we have an infant at home!
Bob L.
Bob L.
11/27/2022
I was in need of a plumber right away and nobody was able to fit me in. That was until I talked to Duy. He was able to fit me into his schedule right away. He was extremely friendly and helpful and he fixed the problem right away. This is an honest hard working man who deserves your business.
Robert L.
Robert L.
4/13/2022
This is one of those rare occasions that I wish there were more stars I could award.  Twice now, for totally unrelated issues I have had plumbing issues on our old, old house that I simply couldn't resolve on my own.  Both times, Local sent Andy and he is simply A-W-E-S-O-M-E-!-!  He knows his craft, diagnoses your problem and fixes it.  Permanently.  Listen to his advice.  Plumbers aren't cheap, but a good plumber fixes your problems for good.  That said, I felt the price charged both times was very competitive.  I'll be calling Andy without hesitation next time this old house needs some help beyond the capabilities of me and my tools.
Mike C.
Mike C.
7/16/2022
Local Rooter and Plumbing was responsive and friendly. Andy (plumber) was a professional and did an excellent job repairing my pipe leak. He was a friendly and a pleaure to work with. He also took the initiative to buy kitty litter to spread around my crawl space to obsorb the moisture from the leaking pipe. Will call them again for my plumbing needs.
Raoul D.
Raoul D.
5/28/2022
They were available on a Saturday, had good communication so we knew when they were arriving, they dealt with the main line issue promptly, and helped diagnose what we can do long-term. Recommended.
Alejandro R.
Alejandro R.
04/07/2022 12:00:00 SA
Our toilet got backed late in the evening and Duy came over and tried to snake out our toilet. After three unsuccessful attempts he was able to access the pipes through the roof and cleared up the line.  He gave us a fair price considering how late he came out. Great service overall
Katie O.
Katie O.
10/25/2022
Andy came out today to replace our water heater. Upon our initial call, he was very responsive and professional. He gave us a great quote and performed the work on time and efficiently. We would highly recommend Andy and Local Rooter and Plumbing!
Sara G.
Sara G.
10/27/2022
My hot water had gone out and the water heater had a leak on a Wednesday evening.  Andy had been referred to me so I called right away.  He got back to me quickly and let me know he could come by the following morning since it was not am emergency.  Andy showed up on time and assessed that the water heater should be replaced. He was able to do the work right away the same day and finished quickly.  Andy was very responsive, professional and did great work with the job completed less than 24 hours after I made contact.  I'll definitely contact Local Rooter next time I need plumbing work done.
Phillip R.
Phillip R.
6/18/2020
It was almost a year to the day where we had a plumbing issue. We started hearing a gurgling noise from the bath tub, toilets so we knew it had to be dealt with. We didn't have to go far as we've had previous experience with these guys.

Jaime came in 10 minutes earlier than the appointment. Professional and thorough as he explained what the culprit was to our clog. From a camera view towards the end, he showed us that there was 1) a break in the pipe and 2) a root that broke through the pipe. He was able to point out the locations as well as possible resolutions moving forward.

Service and was quick and we had the rest of the day to enjoy. Definitely a number to keep on speed dial.
Jay J.
Jay J.
10/16/2022
Sunday - 10/16/22 - Andy showed up to do an estimate of the storm drain cleaning in the backyard. I took him around the backyard, showed him the storm drain to be cleaned out/ sump pump as described in the job write up. He went to his van in my driveway to write up the estimate. He then called me as he was driving away saying his boss was unavailable to provide an estimate. Said he'd get back to me with an estimate in short order. Drove away and never from Andy / this company again? Wasted my afternoon and they never provided an estimate, call back, explanation or service. Be hesitate to use this service provide, in particular, if you've provided all the details of the project upfront & they leave you high and dry after making promises to follow up.
Tianyu L.
Tianyu L.
10/25/2021
They're not responsive at all. I tried contacting via Yelp message, phone calls and text messages. I described my issue in detail and tried several times to ask for a quote or minimum consultation fee, but never got a proper reply. Only one time they replied that they have to look at it before giving an estimate. I accepted that and reached out several more times trying to schedule an appointment but didn't got a reply.
Kanga Y.
Kanga Y.
02/03/2022 12:00:00 SA
Andy is a great guy and very reliable.
He worked on our bathroom sink and replaced heavily  clogged pipe. Honest pricing and timeline.  He even spotted another leaky pipe and worked on it.
I highly recommend him.
Thank you Andy!
Min W.
Min W.
1/16/2022
The response was super fast. Set up appointment in the afternoon and they came in time. Price estimate and go buy parts. Everything gets done with few hours.  Highly recommend
Carol Y.
Carol Y.
12/30/2021
Required emergency service on a Saturday afternoon to replace shower handles when the water would not turn off. Owner Duy gave a 2 hour window to do the repairs and arrived 40 minutes from the time given. He finished the job in 1 hour. i hired him for a tub drain repair. After inspection of the sewer lines underneath the house, he informed me that I had the original cast iron pipes and suggested replacing the pipes. He was able to schedule the job for the next day (Thursday). All pipes were replaced by Friday night and Jaime came back on Saturday to replace a house vent that was removed to get the pipes in and out from under the house. Cost was reasonable. The work has an 8 year warranty. Great customer service, great communication, reliable. I referred Local Rooter & Plumbing to a family member.
J D.
J D.
7/31/2022
Jaime helped install my whole house water filter and softener. He was friendly, professional, punctual, and communicated well. His workmanship was excellent and the price was very reasonable compared to other places I called. I will definitely use them again!
Salv J.
Salv J.
12/28/2020
I had a clog in the main sewer pipe going out from the house to the street via the clean-out in the driveway.  I used their service in 2018 for a similar issue.  Ricky came out this time ...right on the time window they specified which was perfect and very quick.  He brought out his pro industrial equipment and explained what he was doing and the expected problem and solutions.  Much appreciated for their service once again!  Very Quick, on time and friendly.  5 stars!  Thanks again!
Chris D.
Chris D.
4/28/2020
Not enough STArs!

This team is amazing!

My contact was Duy! My INITIAL issue was a slow drain, and almost immediately, Jaime is over to assess the situation, and resolved issue within 30 minutes of arrival.

During the quality inspection, Jaime identified an even bigger issue... the pipe that caused the slow drain actually had a rusted crack and was leaking onto the foundation. That needed to be addressed, however, very costly.

Jaime and Duy consulted and presented the cost to me, and reduced the cost significantly since financing a project like this during these uncertain times is a bit challenging.

After agreeing to the cost, Jaime was back the following day to replace rusted iron pipe with PVC!

This company gave me a piece of mind, and highly recommend them! Although I hope I dont have any future plumbing issues... if they were to arise, I will definitely call Duy and Jaime again!
Eric W.
Eric W.
01/08/2018 12:00:00 SA
Local Rooter & Plumbing (LR&P) is deserving for my 300th Yelp review.  I consider myself pretty handy when it comes to fixing things.  But you have limits and have to call a professional.  Local Rooter & Plumbing answered the call on a Sunday afternoon.  Scope of work, fix small water main leak coming from under the sidewalk.  

I called LR&P and met Duy, what a guy.  Professional and knowledgeable.  He took the time to explain the scope of work and the materials he would be using.   Never felt rush or tried to upsell things I didn't need.   Duy is a sincere person who does good work.  This is why I went with LR&P.  Quote provided was inline with the quotes I received from other places.

I'm glad Local Rooter & Plumbing came to the rescue and provided a great experience.  Work was completed on time.  It can be nerve rackening trying to find a good honest company.  It's been a few months since the repair work and I'm happy to report, no leak.
Anna B.
Anna B.
11/13/2020
There comes a time in every mother's life where she just needs to call a professional. After 3 days of my kitchen sink being backed up, trying everything I could think of, I had to throw in the towel and call someone to help save me from myself. I called about 15 services, had one no-show appointment, and got a call back from maybe 3 places, with no availability. When your home is in chaos, it's really frustrating to have to find some reliable help.

Local Rooter picked up my call, and sent a service man within the hour. Alex was prompt, professional, respectful and really, really nice. My kitchen was up and running in less than hour, and I was so greatful to have called Local Rooter. Alex also gave me pointers to avoid this situation in the future, and gave me advice on how to make a better-flowing set up.

I hope we never do business together again, but I will definitely be letting my neighbors know to skip the hassle and call you first. Thank you again!
Judd M.
Judd M.
01/10/2021 12:00:00 SA
Despite COVID-19, I was able to schedule a same-day appointment to rooter the stopped up bathtub in my 1948 home.  Ricky was respectful, professional and friendly.  After trying repeatedly to unplug the drain with the rooter/auger, he went under the house to investigate and brought back a video on his phone so I could see the condition of the old galvanized pipe and several right angle turns.  Ricky recommend cutting the old pipe out and replacing with plastic ABS fittings.
The next afternoon Ricky was back and completed the project.  Bathtub works great.  
I am glad I chose these guys and recommend them.
Marion L.
Marion L.
07/08/2021 12:00:00 SA
I called Duy and he sent Jaime to fix a leak under my bathroom.

It was a great experience. SAS Plumbing lied to me and said there were several leaks under my house and it would be a big job to fix them, but Jaime told me that all the leaks were coming from the toilet. After stopping a drip from the toilet tank and replacing the toilet ring to the floor pipe, the leaking under the bathroom stopped. Jaime even came back a few days later to make sure it was fixed.

Saved me a ton of money.

I would definitely recommend Local Plumbing to my friends and family.
Richard L.
Richard L.
7/29/2020
Had a portion of an exposed pipe rust and started leaking.  Called Local Rooter & Plumbing to take a look and schedule an appointment.  Jaime showed up to the site, and we talked about different solutions.  He was very knowledgeable!  Ultimately we agreed on one solution and he was able to do the replacement quickly.

Very professional!
Chunhao H.
Chunhao H.
02/07/2022 12:00:00 SA
Our sewer lines are completely clogged by tree roots and Andy comes within a few hours after call. They first unclog the sewer line so we could use the toilet. After camera inspection inside sewer line, we decided to replace all cast iron pipes which are installed back in 1960. The service is very professional and efficient. Within 3 days, we have all old pips replaced, one 2-way clean out installed for future maintenance, one 1-way clean out installed for RV and the paver bricks restored to original condition. Very happy that we hired Local Rooter & Plumbing for the job
Ray H.
Ray H.
4/16/2020
Very fast response time and quality work. 6-month warranty for labor and service was also included. Would've been 5 stars, but no Yelp discount was mentioned or provided and luckily I had cash when I had planned on paying by card when Yelp mentions that they take card. All in all, highly recommended; just be ready to ask for that yelp discount and have cash ready

Second Update:

Otis was a great help! He came over in short notice and was able to identify the problem causing water to leak behind the wall. He did a great job and took care of my family's home. Highly recommended.
Mandy S.
Mandy S.
2/21/2022
I've used their services twice and find the team very responsive, reasonable priced, did a quality job, polite, and good to work with.
Oscar B.
Oscar B.
08/09/2020 12:00:00 SA
I've never hired a professional plumber before: I can usually solve plumbing issue myself by using a plunger or a snake. But when my sink got clogged and a 25-foot snake couldn't solve the problem, I knew I was in over my head and decided to find a plunger from Yelp.

Local Rooter & Plumbing responded promptly stating they can be at my premises in a few hours. The plumber Nam was very friendly and good at his job. When I explained the situation, he was able to come up with the optimal solution and the job was completed in under 30 minutes. After seeing the equipment he used (an industrial-grade 50-feet snake), I knew it was best to leave this to the professional. He also explained how the piping system worked and every step of the plumbing process.

I highly recommend Local Rooter & Plumbing for your plumbing needs!
Sarah S.
Sarah S.
9/14/2018
First off, this company has a SOLE contractors license. Meaning only the owner of the business is qualified and insured to work on the pipes. The operation they are running is completely illegal. I found all of this out after a multitude of headaches and thousands of dollars in damages later.

I called them in a very bad position because they had great yelp reviews. The guy was super friendly and it was late; around 6:30 in the evening. Our main line was clogged and needed to be cleared before morning.

Tony came out within an hour, made it seem like it was no big deal to unclog it. WRONG. While snaking the line he BROKE THE LINE; causing raw sewage to spew all over my hallway and proceeded to act like it was not his doing. Furniture wa destroyed along with valuable possessions. The bottom of the pipe he was snaking had a HUGE gash in it (18-22 maybe, I didn't get too close to it. He blamed it on the pipes being old. He then called his friend who had a profession cleaning business.

Long story short, he charged me for it all. Over $3000 in damages that he was at fault for. It was appalling, unprofessional and illegal.

Do your homework. Don't get stuck in the position in I'm.

Best part? The line wasn't even unclogged. We had to call Roto-Rooter a week later.
Jed S.
Jed S.
8/25/2021
We had a kitchen sink that would not drain. Duy immediately picked up my call last night and advised that they had calls lined up for the next several hours and could not make it out to our home until around 1pm the next day. I provided my contact information and address.  Just to follow up the next morning, I texted Duy to re-confirm the time.  Again, he was responsive and I did not have to wait long for a reply.  He advised he will send Jaime out and will arrive around 1:20.

Jaime showed up on time with a mask on and with disposable shoe covers.  He tested the other water sources near the kitchen to make sure the problem was not systemic.  Luckily, it was isolated to the kitchen sink.  Jaime brought in the drain snake tool in and found that there was a blockage well past the u-pipe under the sink.  He used the tool twice to clear the blockages and ran it around 30 feet.  Problem solved!  No more blockage at the kitchen sink and the water now drains.  Jaime provided me with a tip to pour some baking soda and vinegar down the drain once a week and to chase it with hot water to prevent grease from building up on the walls of the pipes and to be sure to use the strainer to prevent big chunks of food from going into the pipes.

This company does not charge an hourly rate!  We only paid a flat fee that Duy quoted us the previous night and the fee did not change when we made the payment after the work was completed!  I would HIGHLY recommend Local Rooter & Plumbing for any emergency plumbing needs!

Thanks Duy and Jaime!
Linda N.
Linda N.
1/19/2022
I've used local rooter for a number of locations and they have always been able to complete the job in a timely manner and with a high level of professionalism. Duy and his team have always been extremely pleasant to work with. Initially I worked with him and his team years ago when I needed a clean out installed, hired them back to fix a collapsed pipe and at my new home have hired them to install fixtures and fix the water softener. Never an issue on any of the jobs.  Would highly recommend Duy and his team to anyone who needs a plumbing job and an honest recommendation.
Ancy D.
Ancy D.
1/19/2020
Incredible service - we are so grateful to Skyler and team. We didn't know it at the time, but we were on the brink of having a major emergency with respect to our pipes flooding the house. Local Rooter's response time was immediate (within seconds), and Skyler arrived at our house within 20 minutes. He quickly assessed the situation, identified the issue, and generously provided transparent, honest advice. He truly went above and beyond to help us navigate a complex situation, and proactively reached out to local city maintenance services to explain the issue on our behalf, driving to a quick resolution of the issue.

Many thanks to the team - we would give 6 stars out of 5 if possible. Skyler saved us; if it weren't for his fast response, expertise, and dedication, we would be in serious trouble right now. Would happily recommend this service to anyone dealing with plumbing issues.
Kevin L.
Kevin L.
7/14/2018
Called at 2pm on a Saturday. Pleasantly surprised to find that someone picked up. Gave him the problem (clogged kitchen sink). He asked a few questions, then asked for the address and said that a technician would be here at 3pm.

Two guys show up at 3pm. In and out, problem solved, within 30 minutes. Now the sink drains perfectly.

Highly deserving of a 5 star review.
Karthik J.
Karthik J.
5/22/2021
I rarely write reviews but was left extremely impressed with the professional work ethics of Local Rooter and Plumbing. I got an immediate response for my them when I called in regarding a leak in one of my bathroom sinks. They were accommodating in the time changes that I had to keep requesting and were extremely prompt. The job was completed within the hour where they got a replacement faucet and supply lines and fixed it as well. Thank you !!
Kit W.
Kit W.
9/20/2020
Our water tank drain pipe was leaking through the valve, so we called Local Rooter & Plumbing. They answered promptly and said will arrive in an hour. Jaime arrived on time and (wearing mask) started looking into the problem. He was polite and listened to my request and agreed upon the course of action to replace the leaking valve. During draining the water tank, we had a nice discussion about the tank and other things. After that it was a quick job to replace and clean up.

I'm happy with the professional service and I hope no other plumbing issue occurs, if one does I'll be calling Local Rooter & Plumbing again.
Ted S.
Ted S.
12/28/2019
Their van driver honked at me on the road when I changed lanes and kept enough distance with him. Very effective way to drive awareness but I will definitely stay away from them...

Additional info after reading owner's comments:
It's in Berryessa at around 11:50am today. Don't know how many different vans you have but hope the info above helps.
drew d.
drew d.
04/12/2020 12:00:00 SA
Thai at local rooter was very responsive, had all the right equipment, and was so so much better than the original plumber my home warranty sent out. Thai had a bigger machine, and a way better pressure system to clear and flush the main lines. He worked hard to clear everything and I can see him sweating and doing everything he could so I can get some drain relief. Solid guy. A+ experience.    Only wish Thai and Local Rooter was the first plumbing company that home warranty sent out. Call them!
Barb K.
Barb K.
2/24/2021
Did a great job of cleaning our lines. About a month later we discovered the cap Was not placed back on the line. They were great at coming back and taking care of the problem. I really appreciate that. I would highly recommend this business.
Janet P.
Janet P.
5/13/2018
This business is 100% trustworthy and most deserved of a five star rating. We realized our water heater was broken late in the game... water was seeping out of the wood floors and we had no idea what to do. I called several so-called 24/7 emergency plumbing services and Duy was the only one who responded signing five minutes. This was 8 pm on a Saturday night, weekend of Mother's Day!  He came out to the house an hour later, as scheduled; assessed the problem, and recommended we replace the water heater since the existing one was too old to repair. He took care of all the details and gave us the amount we would be charged up front. He and another technician can out the next day, Sunday, Mother's Day, to instal the new water heater and everything that goes with it. Thorough and professional job from beginning to end. Thank you Duy!!!
Aaron D.
Aaron D.
12/07/2020 12:00:00 SA
Johnny came to fix the garbage disposal. Without even opening it to see what was wrong or see if he could fix it, he said I need to replace it. He said it would be about $150 for the part and I could pay him $225 total. Then after he replaced it, he said that what he meant was that it was $280. So after I paid him the inflated price, he left. I ran the dishwasher and it shot tons of water up through the overflow and flooded my countertop and cabinet under my sink. I called him back and he returned pretty quickly to fix it. He simply forgot to remove a small plastic piece that comes on new garbage disposals to be able to drain out the water. It works fine now but was quite a mess.

Update: Duy reached out to apologize and refunded me the difference between the quotes, which is appreciated. As such, I'm bumping my review of this business to 3 stars. This would be my rating for the company itself, all things considered, but I would still rate the actual installation as 2 stars as it could've resulted in my kitchen flooding.
Bonnie H.
Bonnie H.
2/28/2021
It was nearly 11pm on Thursday night after my partner's shower when we couldn't turn the shower off. I pulled apart the faucet hoping to find a way to turn off the water from within the fixture, but no go. It was then that we realized we needed a plumber. I hopped on Yelp to see who could come out first on Friday morning. A few people responded, but Duy didn't just respond with a time and quote. He said to send him a text and some more details, so I sent him a photo of my disassembled shower faucet and my request. He said that he would come out between 9-10am because I had a lunchtime meeting. I followed up with a  quote request, and he came in at $100 less than the previous quote. Done!
Friday morning, he messaged me just before 8:45am to let me know he was on his way. He had a mask on when he came to the door and put booties on his shoes before he came in. Then, he asked some questions, listened to my explanation and concerns, and assured me that it should be a 30 minute job and that my fiddling with the failed cartridge would not be a problem.* Well, there was some significant grunting and banging as he strained to get the old one out, but he finally managed it. We were able to turn water back on, a necessity during this pandemic, and had a running shower that also turned off again by the time he was done.
*Now, I have to say that he did mention the shower's water pressure was not very good, and when I turned on the shower for the first time, I did notice that all the way to hot yields less water flow. However, I was still able to wash my thick hair and rinse it without a bunch of extra time, even though the handle wasn't on full hot. Still, the shower runs and in roughly 20-30 minutes.
I then asked him for his opinion on our two toilets: one doesn't flush without help (a bucket of water and sometimes plunging too), and the other sounds like it's running randomly even when no one has been in that bathroom recently. In both cases, he told me it was our hard water that was causing the problem. He said the same of the old cartridge for the shower and even pointed to my shower head to demonstrate. I had seen it myself the night before and was fully aware. After looking at the second toilet, what he said next was what sold me on him. He said that plumbers make most of their money on installing parts; also, he explained that it was good for him, but not good for me since I would be doing it again in a couple years. Ultimately, he stated that if I didn't invest in a water softener, then I would just continue to throw my money away every few years. I asked him what kind he recommended, and he told me how to get more out of my appliances until I replace them, one with salt would be easier to maintain and do a better job over time.
Additionally, he looked at my washer and explained the gurgling sound I kept hearing was because my drain pipe isn't standard, so it fills higher and more than it should. Finally, he looked at  the caulking coming out of 20% of my kitchen sink and advised me not only on what kind of caulking to use but also explained step-by-step what I should do to do it myself if I didn't want to wait for him to come back another day. He didn't have to look at either toilet, advise me on explain my washer's noise, nor how to do my own kitchen sink repair, but he did, and at NO EXTRA CHARGE!?!? Folks, this is an honest man! Ask for Duy. You will be happy you did!
Huy N.
Huy N.
11/02/2019 12:00:00 SA
I've asked these guy to come for a toilet leak at my old house. They took care of it quickly. So when I moved into my new home and got a bad clog from the kitchen sink I gave them a call.

It was a bad clog that probably built up over the last 40 years. They worked their butts off to get it fixed and they did it. I recommend these guys.

I got some project (ideas) lined up and I will be calling them when I'm ready.
Kiki C.
Kiki C.
01/11/2020 12:00:00 SA
It's a Saturday. I have been putting off replacing my kitchen faucet for weeks. But today, I had all the parts (or so I thought). I had a hearty lunch and just enough coffee to make me believe I could replace this thing. Pretty quickly, I found out that the angle stops were corroded so I had to turn the water off to the whole house. 3 trips to Home Depot, 3 basin sink wrenches and 5 expletive laden hours later I was no closer to getting our original faucet off the counter, gave up and screwed back in all the water lines. Turned the water back on....and I flooded my kitchen. At this point, it's clear that faucet replacement is beyond my wheelhouse.

I immediately called Local Rooter and Plumbing because I seriously needed a plumbing save. They dispatched over Skylar who was the best. He wore shoes covers in the house (great bonus) assessed what was wrong and immediately went to locate parts and returned to change corroded angle stops and also install the faucet that I miserably failed to do. He was really helpful, professional and courteous. He was straight forward and really saved the day. I am so grateful he came out!!
Y. C.
Y. C.
12/28/2021
My kitchen faucet had been leaking a little bit for a few weeks. One night, it started gushing all over. It was 11 pm. We called around, but most places (even though they advertised to offer services 24/7) were not open. Luckily, I called Local Rooter & Plumbing.  Duy picked up my call and he arrived to my house in 1/2 hour. He was friendly and did not mind answering all my questions. I finally found a reasonably priced and good plumber. I highly recommend Duy to anyone looking for a reliable plumber.
Foxy L.
Foxy L.
9/30/2020
After 4 attempts at reaching this company, I gave up. After you contact them through email, They ask you to call them. You get a voicemail which says leave your number and we'll call you back. Then you get an email, asks you to call them.  Repeat the above process till you are fed up. That's even before they've come out to repair your leaky faucet. Aweful!
David L.
David L.
09/02/2019 12:00:00 SA
Came 1 hr late than promised. Sent the pics clearly showing copper plumbing connected to galvanized and got the quote. The original quote was not honored w an excuse a brass nipple needed to be added and the quote did not include it without giving a new number.  Irresponsible! Tried to upsell a regulator at $600 w $300 part cost (I checked and it does not cost more than $100).

I am adding more after seeing owner's response. First of all, the additional work he talked about was conversion btw galvanized and copper. The person who came did not even talk about dielectric nipple but said the quote was for direct connection btw copper and galvanized. Excuse me? The owner later called and said he had intended the dielectric. I was not asking for an additional  scope but a necessity.  
I said BS TO MYSELF AFTER he turned his back around.  Again a complete lie that he had to leave due to my foul language. Be careful w these folks.
BTW,  another plumber came and fixed the valve within 30 mins and quoted $150 less for the same scope of work ($450 for complete section change but w brass nipples). You can again see these guys do not communicate all possible options, charge more, and are only interested in upselling things.
Jacob F.
Jacob F.
11/25/2020
We had some problems with our drain pipes. They came out the same day we called and we had working plumbing again by dinner time. Alex did an impressive amount of work in a tiny cramped crawlspace in one day. He was fast, professional, and friendly. I would call Local Rooter & Plumbing again next time I need any plumbing work done!
Wesley S.
Wesley S.
09/12/2019 12:00:00 SA
My wife and I were looking to re-pipe our whole house. After contacting numerous contractors, we selected Local Rooter & Plumbing. When Duy visited our house, it was like a good friend was informing us on what work needed to be done. Duy provided us with a very fair estimate and the length of completion was supposed to take 3-4 days.

Duy and his team are very professional and worked very fast to get the job done right. I was glad that at the end of the day, his team properly cleaned up and allowed us always one restroom to use so we can get ready for work the next day.

After the job was complete, Duy inspected the work that his crew did. He even inspected the brand new 50 gallon hot water heater that they installed. Thanks again for that Duy.

Duy is very easy to communicate and get a hold of. Anytime I had any questions, he was always there to answer my questions.

A couple days after the job was complete, I heard a strange sound after flushing our upstairs middle restroom. I contacted Duy and he dispatched 2 of his guys to check out the problem. After flushing the toilet, they were able to easily diagnose the issue. The copper pipes wasn't the problem, it was a old plastic piece in our toilets reservoir. Hoang replaced the piece in a matter of minutes. After flushing the toilet, we no longer heard that strange sound. Thanks again Hoang for quickly identifying the issue and fixing it.

Local Rooter & Plumbing will now be my go to plumber. I will be recommending them to all of my friends and family. Duy and his team are very easy to work with and know what they are doing. If you are in the market for repiping your whole house or need a plumber, I highly vouch for Duy and his team from Local Rooter & Plumbing.
sasha o.
sasha o.
12/17/2020
Duy is a LIFESAVER!!!!!!

I am a new homeowner, so everything can easily seem catastrophic and major, and my situation was no exception.

Sat night I was gone for all of 3 hours and came home to a flooded bathroom floor. After sopping up all the water, I see that the water is leaking in under the floor behind my toilet. I didn't know what to do, I panicked. I went to yelp to find an emergency 24 hour plumber (it was nearly 11 pm at this point).

Duy answered (THANK GOD, because most 24/7 advertised companies didn't) and was at my condo within a half hour. He was so nice and so patient and kept telling me, everything will be fine, don't you worry! Duey showed me  how to shut off the main water line to my condo, and promised to return in the morning to further diagnose the issue. He also suggested I contact a restoration company ASAP to start the process of removing the moisture from the wall to avoid any future damage. I was having some difficulty making contact with the restoration company and Duey was texting with me until nearly 1 o clock in the morning until we got everything sorted out and promised to come at 9 am on Sunday.

Sunday Duy shows up and HE BOUGHT ME TOWELS!!!! Who does that!? How nice is that?! He noticed I used up all my towels the night before drying up all the water, and stopped at home depot and brought me an entire pack of them.

After turning the water back on and seeing the leak was no longer an issue, we concluded there was no need to bust the wall open and check my pipes (later on we found out the issue was that my neighbor behind me flooded their bathroom and it seeped under the floor into my unit).

From here on out, Local Rooter and Plumbing is my absolute go to for anything water or piping related. The service and comfort I received during an incredibly stressful moment is something I'll never forget. THANK YOU DUY!
Dave H.
Dave H.
12/08/2021 12:00:00 SA
I had Local do a broken sewer pipe replacement  and a new cleanout after getting a couple of other quotes where both tried to over sell me for a lot more than what I needed. Duy (owner) was very easy to work with and their price was great. Work was done as promised right on schedule. It was a big job but they finished quickly and left the location cleaner than when they started. I found my new go-to plumber - highly recommended!
David K.
David K.
11/03/2021 12:00:00 SA
Addressed my shower leak issue on first visit at a fair price.  Had available parts in van to make for a quick repair.  Provided lots of feedback/thoughts on the repair, how it could have happened, how it can be prevented in future, and other useful information.
Gene G.
Gene G.
12/06/2019 12:00:00 SA
Once again, Local Rooter & Plumbing to the rescue. My tenant smelled gas coming from the water heater area. I called Duy at Local Rooter & Plumbing to check the issue. He responded and was ONSITE within two hours. He found the faulty valve and replaced it. I'm happy and my tenant is happy.  Outstanding customer service! I plan to use this company for all my plumbing needs for my rentals as well as my own home.
Thank you, Duy!
Robert K.
Robert K.
5/23/2021
I set up a consultation to look at my toilet and leaky valve. And they were 2 hours late for this.
Upon determining what work needed to be done, we set up a time to actually perform the repair. Because I live in a complex, I needed to alert my neighbors in the rest of the units when the water was going to be shut off. I relayed this to the plumber and he assured me that the time could be met.
I followed up on the day that the repair was supposed to be made and it was as if they had never received my initial request.
The plumber called and said that he remembered speaking with me during the consultation but the voice over the phone did not match the plumber that did the initial consultation. Overall, i don't know if I can trust them
JP I.
JP I.
01/08/2021 12:00:00 SA
Our kitchen drain got clogged and despite my own best efforts was not able to unclog it, of course this was Friday night. Ricky came by the next morning and had it quickly fixed with his pro tools. Very courteous and professional.
Carmen S.
Carmen S.
11/20/2020
This company was amazing for our plumbing job. They went above and beyond by helping me out with things that weren't even on the contract. They even came back the next day to ensure there were no leaks. Thank you so much, I will definitely be recommending this company.
Pete S.
Pete S.
10/27/2020
Jaime came out the same day to check a clogged sewer pipe. It turned out roots had blocked the entire thing and they couldn't jet it or break up the roots with a cutter. They ended up having to replace the whole thing and did it quickly and with a fair price! Will absolutely use them again for plumbing needs!
Mykyta P.
Mykyta P.
2/13/2021
I had a clog in my garage drain - folks from Local Rooter and Plumbing were super-responsive, they replied within 20 mins and were working on it the same day. (Did I mention it happened on Saturday?)
Gretchen J.
Gretchen J.
6/26/2020
I requested a quote and asked if they can fix my kitchen sink that's been badly clogged. They responded quick. Apparently my sink had so much build up of old grease and food stuck in the pipes...  thank goodness all that gunk is out now. Thank you Local Rooter & Plumbing!!!
Sam L.
Sam L.
10/05/2020 12:00:00 SA
Had an after hours back up, and these guys were so responsive. After trying about 5 companies, it was a relief I got through to someone here and he had a tech out in about 30 minutes. Alex was awesome, and fixed it within the hour. Lifesaver!! I will definitely be using Local Rooter again.
Joe N.
Joe N.
09/08/2019 12:00:00 SA
Galvanized pipe burst in the crawl space. I called Local Rooter and Alex showed up within an hour. Duy showed up afterwards and they they helped to locate a restoration service. The next day the flooding in the crawl space was contained to a degree that Alex went in the did a temporally bypass for us so that at least we can have water in the house before the restoration is done. That was something extra.

Alex and the crew are very responsive and very professional. They give fair pricing and deliver what is called for. They are a hard working crew that deserves a 5-star rating.
Irina K.
Irina K.
01/06/2021 12:00:00 SA
The main line to our house got clogged at night. Duy answered the phone at 10pm and came to us 30 min. later. He was able to fix the problem and explained all the details and gave helpful advice in case if (when) it will happen in the future. He charged the amount he quoted over the phone even though he had to use additional equipment and extra effort to unclog the line since it was clogged over the city line). He is a lifesaver. Thank you, Duy!
James T.
James T.
07/10/2020 12:00:00 SA
I woke up to some water dripping down from my garage ceiling. Overnight the water collected to about a gallon. Sent out requests on Yelp and chose Local Rooter to come by for an estimate.
Alex from Local Rooter showed up in about an hour to look at my leak. We decided to make a 8x8 diagnostic cut right below the leak and it was spot-on. The source of the leak was right there; a pinhole leak from a three-way connector. The job needed a three-way cut to replace the joint. Overall the job took a bit over an hour with rough patching up of the ceiling. I always thought my dentist's fee is high until now. This plumbing job's rate is almost twice as my dentist's hourly fee. Almost $400 to fix this straight-forward leak with about $10 in parts. I'm glad the leak is repaired in the same day but this cost is a bit outrageous so I won't call on Local Rooter next time for my plumbing need.
Zoe L.
Zoe L.
5/30/2020
My parents house fire sprinklers pipe was broken and water was bursting out. Local Rooter & Plumbing's Dewy helped out immediately and was able to get to my parent's place and temporary fixed the problem! He was very nice to explain the entire situation to me and without charge. I am so grateful for the help he provided especially during this pandemic.
Dominique L.
Dominique L.
06/11/2020 12:00:00 SA
I moved in a apartment that been vacant 2 yrs and our tub in the master got clogged and took hours to drain. I reached out to Local Rooter & Plumbing late in the evening and they arranged to be over early next morning between 10-11am. Jaime came to our rescue and was completely professional and explained everything he was doing as our previous plumbers didn't really talk to us at all. He even cleaned the tub when he finished which was beyond great. He also gave us little helpful tips for the future if this were to happen again and how to catch it early on. If I ever need a plumber again I will absolutely call Local Rooter & Plumbing. Thank you guys so much for being professional, so very kind, quick, and great overall.
Adam G.
Adam G.
1/23/2017
This company uses an anonymous forwarding number to hide their tracks with all communications (Google Voice). That was my first red flag. Very suspicious and prevents you from holding them accountable if something goes wrong.

They came to the house and examined our plumbing. I then asked them if they left plastic around their work area. This was because they opened a door in the floor of our closet which usually brings in a lot of dust on our clothing.

Kim, as he called himself took great offense to the question and told me he did not want to talk anymore. He then blocked my number via the forwarding service.

So I set up my own Google Voice account and called him through that. He picked up. When he found out who I was he sighed and hung up on me.

We've now wasted that much more time and are in a house where we cannot use the water. This will probably add a day to the time we'll need to spend in a hotel.
KarYn H.
KarYn H.
3/14/2021
Duey was quick and professional!  He helped fix our plumbing issue really quickly and got things working super fast!  We really appreciated him coming out in the middle of the night.  Everything was fixed within the hour, from first phone call to repair!  Highly recommend!!
Babak S.
Babak S.
4/16/2021
Drilled a hole into a steel gas line and needed fixing fast. To make matters worse, it was in 1 y/o daughter's room and we did not want to have a bunch of sheet rock exposed while she slept in there for too long. I spoke to probably about 10 different plumbers and decided to stick with Duy after he was very responsive and willing to come the next day. Here is a list of things that I really appreciated about him:
-did not want to give me an early quote, wanted to first make sure exactly what he was dealing with by seeing it in person
-the inspection was free, felt no pressure to hire him for the job
-the estimate he gave me was higher than a couple other guys, and he encouraged me to maybe check back in with them to see if they'd be willing to do it for cheaper without any hard feelings.
-didn't mind me on the phone with PG&E for about 15 min. as he waited to hear if I was willing to hire him. Very patient.
-offered to patch up the sheet rock for us. We probably could have done it ourselves, but given we needed this done fast, it was very generous and helpful
-took shoes off when coming in, cleaned up after themselves, careful around the house. This was really really appreciated. Just gave you the impression that they're really good people and are mindful of the customer.

I would recommend Duy and Ricky in a heartbeat, if they're the ones coming to work for you, you're in good hands.
Keith C.
Keith C.
5/17/2019
Too expensive. I got a cheaper quote from someone else.

I did not have them do the job but way over priced.
Christopher N.
Christopher N.
8/22/2021
Came on short notice. 5 star customer service. Would recommend to anyone that needs their kitchen sink to work again from clogs.
Lisa F.
Lisa F.
7/29/2020
We hired local rooter and plumbing for a same day fix on my elderly in-laws toilet and the rents called right after to thank me for finding such a reliable, efficient and reasonably priced company. Thank you local rooter & plumbing for taking care of them!
Terry N.
Terry N.
6/28/2020
Overall a great experience with Miles from Local Rooter fixing a badly clogged kitchen sink on a Sunday! He showed up early, gave me a quick, very up front estimate of the cost and potential problem areas. I was particularly impressed with his dedication to solving the problem, as the clog was really bad. But in the end the problem was fixed and I'm happy with the service I got. Will definitely recommend and use again!
Eric H.
Eric H.
7/19/2020
I needed the valve behind my refrigerator replaced due to it being corroded.  I put out my request and got a response nearly immediately. The next day they sent Jaime out to take a look and he told he could fix it that same day. Jaime went to pick up the parts and had the job finished in less than a hour.  I was pleased with the work he did and answering any questions I had.
jeanne G.
jeanne G.
9/19/2020
Jamie is great! arrived on time and fixed the clogged drain in 1 hour. He even went down the crawl space to make sure clogged lines are cleared.
I'll definitely use the service in the future.
Xin L.
Xin L.
10/19/2016
Excellent job has been done on replacing my leaking water tank.
I called in when I saw the leaking from the water tank. Duy came directly to my house to check without any charge at the same day. Then all things got done in the second day from ordering the new tank, install the new one, took the old one away, excellent and clean work! 5 star, no question!
BYW, I got 70% of the price of the tank compared the price through Amazon with the same brand and model.
AJ N.
AJ N.
01/04/2020 12:00:00 SA
Don't use them.

We had asked them to come and look at our toilets which were overflowing. Their technician told us that the sewer pipe was broken and would need a replacement, and that was the cause of overflow.  

During the process, this technician was utterly rude, never explained his course of action for a resolution, and kept on telling that this was a big project, and kept on escalating the price to fix it.  When he left, the problem was not fixed, and his work resulted into a spill.  

We had to get another company to look at the same issue, and they found out that it was excessive use of the toilet paper which had caused the problem, and that our sewer pipes were good for another 20-years. The problem was fixed within an hour.

Stay away from them.
Yield S.
Yield S.
8/24/2020
Local Rooter & Plumbing was my 'go to' plumber for all my plumbing needs.  Recently had the team back to my home in Sunnyvale to replace my guest toilet fill valve, tank lever and the outside tank lever to flush the toilet.  In addition, I had a small leak in master bath toilet that was leaking water below the house - the strainer needed to be tightened - that is all.  

Entire job was completed in about 1.5 hours.  In addition, I was provided a 3 month warranty on the work.  All good.  However, final bill was an eye watering $600.00.  Very happy with the work but at this price level I will have to consider other plumbers.  Good luck with your plumber search.
Carlo D.
Carlo D.
01/09/2021 12:00:00 SA
A few days before Christmas my sister calls me up saying there is water leaking from the 2nd-floor ceiling on our 3-floor townhome we own.  She had turned on the shower in the 3rd-floor bathroom and water was coming out the second-floor ceiling A/C vent.   Of course, this was urgent and was happy to find a lot of good reviews for this company and the fast reply.   I described the scenario to them over the phone and they would try to find the source of the leak.   Well, unfortunately, the person that came over I have to assume was not a professional plumber.  Instead of doing a complete inspection of the 3rd-floor shower to find where the water was entering the walls, they proceeded to turn my 2nd-floor ceiling into swiss cheese in their attempt to find the leak which they never found, even after running the shower again to show them it did indeed happen.  They took the hardest path of investigation by trying to follow the pipes in the ceiling first, instead of the actual shower.   $375 dollars and 5 hours later, no solution but 7 holes in the ceiling that were cut in random places.  Called another plumbing company the next day, turns out there was the start of a gap in the caulking on the bathtub valve and when the shower was on, water was getting behind it.  Some new caulking and a new shower head later, problem solved by an actual professional plumber who followed proper steps to find the source of the leak.   Clearly the person they sent to my townhome was not a real professional plumber and although they may have really tried to find the source leak, they definitely did not go about it the right way.   Lesson learned but I feel ripped off by this company because of their lack of plumbing skills, incompetence, and abilities.  But if you ever want crazy drywall holes cut into your ceiling for that swiss cheese look, they do a pretty good job here.
Carol C.
Carol C.
6/23/2020
I had a pretty bad leak underneath the sink in the kitchen. I called local Rooter Plumbing and Miles came on hour later and fixed everything. I highly recommend this company as they are very professional and super nice!!
Thank you local rooter Plumbing for being so quick responsive.
O V.
O V.
5/19/2020
Just want to add another positive review here. Our old water heater broke and started leaking. This happen right after the shelter-in-place went into effect. But they showed up the same day, provided a reasonable quote and delivered and installed a new heater that same evening!

Great service and company all around. This is the second time we've used them and couldn't recommend it more highly!
Catharine S.
Catharine S.
2/16/2020
My husband and I had to get a watermain replaced from the curb to our
house due to a leaky pipe from outside.  It was a big job and we were
lucky to get Otis to come out the next day from Local Rooter & Plumbing.
He was very helpful and professional and courteous and had his crew
come out the next day to work on the job.  It was a job that had to be
done by professionals since San Jose Water came out and told us that
water was leaking and filling up the box outside.  We are very pleased
with the job and the new copper piping that was installed.  We now
have peace of mind and highly recommend Local Rooter and Plumbing.  Thanks for a great job!  The Tompkins
Margaret M.
Margaret M.
01/07/2021 12:00:00 SA
Local Rooter came out today on short notice and was able to help us identify the problem quickly. Prompt and very professional, they cleared out the sewage line and set us up with additional help to clean and sanitize under the house. I appreciated the clear and timely communication throughout, it made a very stressful situation much easier to manage. I would definitely recommend them.
Max H.
Max H.
05/01/2018 12:00:00 SA
I was walking around my kitchen until I noticed my hardwood floor boards raised near the sink. My heart drops, I proceed to open the cabinets and low and behold, I see a steady leak that has likely been building up for weeks. The floor boards were soaking up the water like a sponge..

This was a Friday evening. I mass messaged a bunch of local plumbers, Duy and Johnny immediately responded. We scheduled for 8pm. Talk about not being complacent and still wanting business! Johnny arrived and expertly assessed the problem and suggested we try simple solutions first. He was very honest, skilled, and even charismatic for the cherry on top. He speaks English, Mandarin, Cantonese AND Vietnamese. Anyway, he fixed the problem in a matter of minutes.

I appreciate their professionalism and honesty. Will be using them for future issues. Highly recommended.
Donna P.
Donna P.
03/09/2020 12:00:00 SA
Sadly, after my positive experience, I have left several voice messages for this business and have not received any return calls.
Monique G.
Monique G.
02/08/2019 12:00:00 SA
Called Local again because we had the same problem. Tai came out within 45 minutes and did the job quickly and efficiently. He explained what was going on after triaging the problem. I STILL HIGHLY RECOMMEND THIS BUSINESS TO ANYONE!
Kia P.
Kia P.
6/22/2019
My parents had a bad back up in all showers and toilets on a Saturday afternoon! I called Duy, and him and Jimmy were on sight within 30 mins! He was courteous, knowledgeable, and did a great job explaining what he was going to do and a couple of further steps if that didn't work! He had the right equipment and got the job done with in 20 mins! Amazing job and thank you!!! A true 5 star on service and attitude! Thanks Duy and Jimmy!
I H.
I H.
10/20/2019
Horrible, incompetent and nasty.  We needed a small job done and someone other than the owner showed up. He insulted us by saying how crappy our pipes are.  He then proceeded to do a half ass job installing a faucet and tub spout.  When it turned the tub spout didn't fit, he blamed us for not having the right part.  We had asked him if he could go get the part.  He said no need, any tub spout should work.  Well, that was not the case.  

Maybe if you had a big job and the owner shows up, you get good service.  But we had a horrible time with whomever they sent over.
Jerry C.
Jerry C.
8/16/2020
I have relied on Local Rooter & plumbing for years. My last call to them was for natural gas line pipe leak. This turned out to be a real ordeal and a lot of hard work was done by Alex and Duey. It started when PG&E came to my house and said that they detected a leak. Alex crawled under the house three times and checked all the connections and the joints and could not find a leak.
Duey and Alex then put a pressure gauge on the line and verified that it held pressure and that there was no leak. Alex also had to remove the water heater and cut into the wall to verify that the line in the wall did not have any leaks. I really appreciate their hard work and professionalism and how they handled this challenging job. I highly recommend Local Rooter & Plumbing for any of your plumbing needs. Thank you Alex and Duey you guys are Great! Keep up the Good Work!!
Thanks
Jerry
Richard C.
Richard C.
08/09/2020 12:00:00 SA
I contacted Local Rooter and Plumbing to replace an old kitchen faucet at my parent's house and Alex was sent out to do the job. He was very friendly and courteous. Alex installed the faucet within 30 minutes and my parents were very happy he did so. Thank you Alex for your work.
Tommy T.
Tommy T.
5/31/2020
Duey & his team are the best! Hopefully I dont have to use his services for quite some time but if something happens, his number will be the first I call.
Nancy V.
Nancy V.
5/30/2021
We had a plumbing emergency on Memorial weekend. A huge clog in our main line. Duy responded immediately and came through the very next morning. I spoke to at least five other companies and they estimated 2 to 3 days out. He is very knowledgeable and figured out a way to help  with a tricky situation. He got the job done fast and efficiently, cleaned up everything, and pricing was very fair. Thank you Duy!
junior m.
junior m.
7/30/2020
Needed help quick when our toilets got backed up again. Called and was able to have someone come within 2hrs, Jaime showed up in less than 2hrs, accessed the situation and went to work. Found a couple clogs and did his magic with the machine. Next thing you know all is back to normal for our toilets. Faster than the last few plumbers in the past have done. Jaime is excellent and informative. I recommend and will call them again if needed. Great price with discount.
Dan S.
Dan S.
8/17/2018
These guys are simply amazing. Johnny was the technician that helped me and I could not ask for better service or quality. I highly recommend contacting these folks for any plumbing needs - big or small.

I specifically had Johnny come out to take a look at a shower diverter valve that I managed to totally destroy by fixing it myself. I broke the entire thing apart inside the wall. The communication leading up to the appointment was excellent. I was sent text messages confirming the date and time and Johnny was very punctual. He took a look and let me know that he would do his best to fix my mess, but if he could not fix it he would not charge me. That was way MORE than fair as far as I was concerned. I would have paid for his expertise and time even if my mess-up could not be quickly resolved.

Ultimately, I did damage the valve beyond quick repair and as promised he stated he was not going to charge for his time. He gave me a quote to come back and replace the entire valve which required cutting into the wall opposite my shower. He also instructed me to go and purchase a new faucet at a local store so that I had one that I liked. One week later he came back and again the communication was excellent and Johnny was right on time. He was very efficient and his workmanship was top notch. Not only did he completely replace the diverter valve, but he also installed the tub faucet and shower head. That was not at all expected and was an excellent bonus!

The price was excellent, the service and professionalism were top notch. I will be calling these guys for ALL of my future needs and referring as much as possible.
Akg K.
Akg K.
11/20/2018
Tai came over to take a look at the drainage issues we were having. He was very courteous and explained what was happening. He quoted us a very reasonable price. After a few days, once our schedules aligned,  he came over with another person and replaced our pipes in no time. I will definitely recommend Local Rooter and Plumbing to my family and friends
Lyn S.
Lyn S.
2/21/2019
Excellent service!
The owner responded to our call in less than 10 minutes.
Fixed our water heater in less than 15 minutes and gave us tips on how to avoid the same thing happening again.
Another plumber (prior to calling Rooter) advised us that we would need major repairs  costing from $700.00 (or potentially a new water heater which he was unable to install until the following week.
Considered this a lucky escape and thanks to Yelp it ended costing much less than half of that amount and found us a great plumber for the future!
Many Thanks
Allison P.
Allison P.
7/26/2020
I reached out to company and got a fast response time.  Very quick response time, recommend!
Elaine L.
Elaine L.
10/19/2017
We found out that we had a cracked pipe. Tony and his crews were able to resolved the issues in a very professional and timely manner. They got the permit from the city and took care of everything in 1 week. The main pipe was under our front lawn, they had to dig a 6 feet deep trench in order to access it. It was not a easy job.  We are very happy with their service and will certainly recommend them!
Kristina N.
Kristina N.
11/28/2017
David was fantastic. Our house was entirely backed up, and when we called him around 5:30pm on a Monday evening, he showed up within an hour. He offered us options for what services he could provide and made recommendations.

After he finished the clean-out of our pipes, we asked him to look at the downspout of our bathtub, and because he had an extra part on his truck, he replaced it for us completely free of charge. A real class act - if we ever need a plumber again we definitely will call David!
Tony D.
Tony D.
11/11/2017 12:00:00 SA
Plumbing issues are a headache and sometimes you just need to call a professional than spend hours trying to figure it out.

I called at 11AM on a Saturday, was given an ETA window of 1PM - 3PM, and David arrived within the ETA window at 2:15PM. He was polite, efficient, and thorough.

Highly recommend David and Local Rooter & Plumbing.
K C.
K C.
7/14/2019
Dhu runs a really fast, responsible, professional service.  Very pleased with his work, quick response, accurate quote,  great job, good understanding and solution to problem of kitchen sink leak and fixed with minimal hassle, on time and on budget.  Highly recommend.
Lilly W.
Lilly W.
06/11/2018 12:00:00 SA
I just want to write this review for Local Rooter & Plumbing because of their professional service. I highly recommend them to anyone in the area that needs service even though my water heater is not even fixed.

My hot water heater broke out of nowhere (and only one and half years new). I called Local Rooter and they were able to come in the same day to give an analysis. Even though the parts took awhile to come in, Paul came in yesterday (Sunday) and try to fix it. Even though it is not fixed, Paul said he would come out the next day on Monday and get the engineers of my water heater manufacturer on the phone to go through it with him.

Even when this did not work out, he recommended another plumbing company who is more professional in the brand that I have (Rinnai, please do not ever get this brand of water heater, it is really bad. I had no choice as my builder put it in with the house) with no charges. I also asked him to give me recommendation of new water heaters, and Paul went to the plumbing stores and send me what they have available.

Even though I still have no hot water right now, I was very happy with this company's service. They are not here just for your money. They are here to help you even if it means to recommend another company on what they can't accomplish. I think that is as high of professionalism as you can do. I very much appreciate it.

Now I need to decide if I should just get a new water heater instead of continue to deal with this crap brand.
Chris A.
Chris A.
4/24/2018
With so many choices of plumbers on Yelp, I was thankful that I called Duy. He responded to my call and was at my house within about 4 hours.

Duy is both technically knowledgeable and very much a people person as he performs work with excellent customer service.

I could go on and on about how great of an experience I had, but if you're in need of a plumber, you probably don't have time to read a lengthy review.  Bottom line, you should call Duy for any plumbing problems.  I can guarantee you will not be disappointed
Bob W.
Bob W.
10/18/2017
I have never dealt with a better contractor in my 40 years of such engagements. They are that good. Furthermore, the better you treat them the better they treat you. (It sounds like the converse is true too.)

Example: yesterday I had a bathroom leak that I couldn't trace. Duy (one of their managers) came and fixed it for free. Great guy. Efficient work. He wouldn't even take a tip.

This is the third or fourth time that I've used their service. Excellent work and a surprisingly low price every time. Quick response too.

What more could one ask?

BTW, I find nothing nefarious about their use of Google Voice. It's simply an efficient way to take calls.
Mary F.
Mary F.
7/28/2017
BAIT N SWITCH, $200 (50%) MORE EXPENSIVE.

I've dealt with many plumbers, appliance repairmen, handymen, etc. and this company is by far the worst ever and super shady.

I called for an estimate on sink and faucet replacement and was told $175.  Paul calls about 1.5 hours before his appointment and says he needs to come now so I rush back without even completing my grocery shopping.  He then tells me the quote is actually $600 ($175 for faucet removal, $175 for sink replacement, and $250 if I want to keep my garbage disposal).  

This bait n switch tactic is pretty typical for this company (do yourself a favor and sort their Yelp reviews by lowest first and you'll see that a lot of women have been taken advantage of this way).

This was the most expensive quote I got - $500 from a handyman who subcontracts to a plumber and $400 from Plumbing Guys.  So had they just been honest with me over the phone, we would not have wasted anyone's time.

The worst part is that Paul then agreed that if I paid $300 in cash (which I did not have at the time), he could come back and do the job.  So I took time off from work, but he NEVER SHOWED UP!
John L.
John L.
10/15/2017
Had a Clog Main Sewage line.. Called Tony on a Sunday morning, and he showed up 2 hours later. He and his partner were able to clear the drain.  After the clog was removed, he snaked a camera to the problem area and showed me the cause...
5 star service, very responsive, 30 day warranty, but his prices we higher the others by lots...
Bill S.
Bill S.
05/05/2021 12:00:00 SA
Excellent service on a Sunday emergency--a difficult repair which the plumber quickly analyzed, found the best (which was also the least expensive) solution, went and got the necessary part, installed it, tested it, cleaned up, and then, just to be nice, cleared the slow drain.  He was a very nice guy in addition to being competent and efficient.  I'll go back to Local Rooter & Plumbing for any future needs.
Noel N.
Noel N.
7/21/2018
Steve, Tony and team did a great job replacing my water main line.  I have a huge camphor tree that grew around the meter box and damaged the main line.  Steve was quick to respond and was ready to negotiate a reasonable deal if you had another quote.  We closed the deal same day and the following day, Tony arrived and started the work.  They chopped off 15 years of root growth over my main line.  Installed one inch copper pipe from meter to house, protected the copper with thick PVC in the root area and plastic sheathing for the rest.  I insisted (and provided) root barrier to slow down the tree roots from growing back fast.  Done by 2pm.  Great job!
Julia G.
Julia G.
6/28/2017
Same issue as The Plumbing Guys. Free call out but $285 diagnostic for a plumbing leak in the crawlspace. I called and mentioned the issue was in the crawl space but the guys couldn't review it in depth unless the $285 was paid.  I wish they could have told me the fee over the phone so I wouldn't waste their time or mine.

They wanted to remove my ceiling to access the leak. I refused the service/diagnostic. Instead, after I got a friend to watch my newborn, I went down and within 15 minutes found it was the fridge water line, turned off water to the line, and cleaned up the water that had come in. It'll probably take me another hour to replace the line (but need to go visit a Home Depot first). Saved myself $285 and a headache of opening a ceiling and then finding a contractor to put it back together.

I have a home in Richmond, California and a diagnostic (with crawl space access and accessing 3 different leaks) was free with Smart Rooter (3 others quoted under $100 to diagnose). The $285 diagnostic charge is crazy for just looking at the issue.

I need to find a regular plumber down here... This business practice feels sketchy to me. The technicians were kind but the owner's business practice makes me realize I won't be doing business with them any time soon.
Tom O.
Tom O.
2/18/2018
Outstanding prompt and professional customer service!

Whether your planning a new project or need a professional plumber on very short notice Local Rooter & Plumbing is team to call
Betty P.
Betty P.
10/09/2019 12:00:00 SA
Telephoned Rooter Hero when I had a major plumbing back-up of toilets
over flowing, tub and showers filling up - they arrived that morning and did an inspection under the house and pictures of our pipes which of course were plugged.  Gave us a fair price (called two other plumbers) compared to the other estimates. Two lines had to be cleaned and sewer boxes installed.  One box was satisfactory, the other box in our paved driveway was not.  After a few calls to rectify the issue employee Rudy
arrived and did that job over to perfection.  Thank you Rooter Hero for not giving me a bad time, and taking care of the problem.  Betty Pine
Sandra R.
Sandra R.
11/10/2019 12:00:00 SA
Thank you Local Rooter! Saved us and on a Sunday no less! Had a backed up toilet which flooded my only bathroom. They were super quick and thorough... explained what they needed to do, what the issue was & cleared it up for us. I have them plugged into my phone for emergencies, thanks again for the quick help and customer service!
Ken C.
Ken C.
8/23/2019
I called Huey late evening and informed him I had a slow water leak from the ceiling. He informed me he could have someone come over after 2:00pm the next day. Since I was very busy at work I didn't have any time to do research on costs or ask for bids from other plumbers.

Paul came over and explained what he will do and charge for opening the ceiling ($250.00) and fixing the small copper pipe ($200.00). He took only 47 minutes in total which included the time to open the ceiling in 2 sections (1 section was about 13 x 30 and another section 18 x 24) , find the leak, and then replace the ~24 length copper pipe. This did not include repairing the ceiling drywall. Paul was a nice guy, very clean, and thorough in fixing the copper pipe.

Unfortunately, I later found out that my total payment of $450.00 for 47 minutes (including removing 2 small sections of ceiling) was about double what most plumbers charge in California for the same work.
Larissa F.
Larissa F.
9/13/2019
Great service, great price. We had a kitchen sink backed up and needed someone right away. They scheduled us in - were very responsive, and took care of things right away. Thank you for a great job on short notice.
Nora P.
Nora P.
5/26/2017
What a wonderful company! We called them today regarding a bathroom sink issue at my job. They were here within twenty minutes of our call. They were friendly, knowledgeable, fast, clean and dedicated to helping our non-profit. Any time we have plumbing issues we will definitely be calling them again. Thank you Tai and Duong from Local Rooter & Plumbing!
Michelle P.
Michelle P.
05/08/2021 12:00:00 SA
I have pictures, I will send them to Duey. He and his crew went beyond what was necessary and didn't charge me extra.  They were very clean, thorough, and charged half the price as most people even on Yelp. Very impressed by his honesty.
Chih S.
Chih S.
5/19/2018
Steve and Duy Nguyen came up our house for fixing the pilot fire problem. The Gas of our house were turned off and PG&E came in to turned gas on, and then re-light the pilot fire of our water heater. But it was just not on.

They were professional, nice and response quickly:
1. I called the number on Saturday afternoon, and they were able to come within 2hrs. That released our weary for not getting hot water to shower that night
2. They professionally tackled the issue and lit up the pilot fire again.
3. The service were worth every penny. They charged for $150 and got the fire on.  I would definitely have them to replace my water heater in the future.

Highly recommend the service of Steve/ Duy.
Andrew A.
Andrew A.
05/12/2018 12:00:00 SA
I called them because they did a big work under my house which has a very tight space under the crawling space. They replaced my water connections from galvanized metal to abs plastic. They also replaced my toilet because it does not work as well as it should be.
So I called them again to install a filtration system under my sink. I purchased the filtration system from amazon. And also to connect a water connection to the fridge that we just bought. He was so helpful and does not mind extra work. He even help me remove the fridge door in order to fit it because my island is on the way. He also mentioned that the shutoff valve on hot side is leaking so he replaced it for free and he also fixed the fridge that cannot put out water out of it.
I will contact them from now on and no one else! Highly recommended!!
Pauline C.
Pauline C.
12/23/2017
Noticed water stain on the ceiling right below the bathroom upstairs. Worried about leakage that might have been going on for a while (googling water damages got me all paranoid), so called Duey Saturday morning (the day before Xmas eve!) and he was able to schedule a same-day appointment.

Very courteous and informative - after looking through the ceiling hole I made with water running, told me there is no leakage but the bathroom needs better water proofing around the floor. Here I'm thinking Wow he could make up some story and charge for ceiling removal for no good reason. Very honest and trustworthy. Will come back for all my plumbing needs!
Barb K.
Barb K.
01/10/2021 12:00:00 SA
I had local Rooter and plumbing come to my home to inspect the main line. Multiple plumbers had snaked it without lasting success. Duy showed me that the line was filled with roots at the very distal portion. He scheduled a time to come back with different equipment and clear the roots. They did an excellent job in clearing a line and removing most of the roots.  They showed up on time for the appointments.  I'm very happy with their communication and the effort they put towards this job. Good work. I would highly recommend them.
Greg M.
Greg M.
01/07/2018 12:00:00 SA
Plumbing problems are always stressful. My experience with Local Rooter Plumbing was first rate. Due answered the phone when I called, promised same day response, and gave me a quote over the phone. His man Tai (spelling?) arrived thirty minutes early and had the problem resolved in about an hour. He was pleasant, professional and competent. He was mindful of the surface finishes in my kitchen and cleaned up every bit of the (necessary) mess he created. He even applied some dope to a damaged fitting - burned by others during a previous attempt to clear the drain, in order to prevent it from leaking.
A+
Tony T.
Tony T.
8/13/2017
We recently hired Kim Vo to install a 40 gallon water softener for us.  We found him through Yelp and was glad we made the decision to work with him.  

We wanted the interior and exterior water to be separated so that only the inside of the house gets the soft water and the water outside of the house remains untouched.  Kim visually and physically assessed the existing pipes and told us that he suspects the current setup would allow for it.  He crawled underneath the crawlspace to make sure his suspicions were correct.  Sure enough, he was right.  

We were fortunate that we didn't have to reconfigure the pipes, which would have increased the costs and the completion time.  Kim proceeded with the installation, which includes adding a shutoff value and drain pipe and setting up and configuring the unit.  When he was done, I inspected his work and tested the water softener.  The installation was fine and everything worked flawlessly.  I was really impressed by the quality of his work and the pride he had in it.  

Overall, we had a great experience working with Kim.  We find him to be friendly, professional, trustworthy and reliable.  We can count on him to produce quality work at a competitive price, and plan to use him again in the future for all of our plumbing needs.
Bettina K.
Bettina K.
12/23/2019
Isaac was awesome, very professional, friendly and fast. I highly recommend them for your next job!!
Kalpana R.
Kalpana R.
12/22/2019
We needed hydrojetting to clear build up under kitchen sink. They showed up just before Thanksgiving break and cleared it all within few minutes. Also gave us advice on how to avoid this in future. Very professional and helpful overall.
Tsugio N.
Tsugio N.
12/21/2019
Glad I read the reviews on yelp
This company was awesome
Responded quickly in one hour after calling in about my shower drain was clogged
Miles was the person who did the job
He did a thorough job snaking the drain numerous time making sure the drain was totally clear
He cleaned up the mess in the shower
I was totally satisfied and would call again if I had a plumbing problem
Paige K.
Paige K.
3/31/2017
Called Local Rooter and Plumbing at 6:30 pm to add a gas value for my dryer so I could have it installed the day after. They sent a technician out and he arrived at 7pm!  Put in the valve within 30 minutes.  The technician, sadly I don't recall his name, was very fast but thorough! Turned off the gas and made sure once he turned it back on that my gas stove and pilot light on the water heater was lit and working well.  Very professional and timely!  This will be my go-to plumber from now on!  I have a home warranty but the plumbers that they send are VERY unresponsive, taking days to call to schedule an appointment.. I would rather pay for quality, professional work, than wait for anyone else.

Update on another project - called them again this am for my shower.  My master wasn't getting any hot water and Tai came out within the hour and fixed it so fast! He said the construction worker put the valve on backwards and he fixed it right away, now I have a perfectly hot shower.  He is seriously the BEST! He even said if I have any other problems (just bought this house and slowly finding more projects (problems)) to call him and he'd be back to fix it right away. Now THAT is customer service! I'm so happy to say I've finally found a reliable plumber.
Andraya C.
Andraya C.
12/15/2020
I came home and my front yard was flooding. I didn't know exactly the cause of it so I called local rooter and plumbing and they came out within 2 hours. The plumber knew immediately what the problem was (it was my sewer) and advised I call the city. I was not charged anything for his trouble and my sewer was treated that same day by the city. I will definitely be calling them in the future.
Mariel K.
Mariel K.
02/09/2017 12:00:00 SA
Wanted $800 to replace a water heater, minus the actual water heater. Wanted $1200+ to replace and provide materials.
When my husband called to confirm, the price mysteriously jumped to $850.
After we went back and forth on quotes, with these guys and another company (who quoted $250 for labor same day install), we let this guy know - and his response was immediately low cost, low quality and then he quickly said he'd no longer be available to do the work, even if we wanted him to.
We ended up having the other guys pick up the water heater we bought from Lowe's and install it for $250, same day.
These guys are gouging people simply because they can. Here's a friendly tip - integrity goes a long way when running your own business.
Eric R.
Eric R.
9/15/2019
Have been having some issues with our main line in the last couple months. Had a couple other plumbers come with mixed results, but Tai and Day have been consistently awesome. Super knowledgeable and diligent on ensuring they solve the problem. Ended up having a lot of work done by them and everything has been great. Highly recommended and I will definitely be using them going forward.
Cassie K.
Cassie K.
10/31/2017
Came by the same day, looked at my pipes to try to find the source of a terrible smell.  Discovered a problem with my HVAC system and my plumbing was fine.

There was no charge for the visit and Paul was very friendly and helpful.
Ashlee A.
Ashlee A.
02/11/2020 12:00:00 SA
Our kitchen sink clogged on Sunday so we jumped on Yelp to get somebody out to fix it. These guys not only responded right away, but sent someone out within a hour or two. The price was super reasonable and Myles was great. These will be our go-to guys from now on.
Lauren B.
Lauren B.
2/20/2019
Duy was super helpful and came right on time on the same day I called to look at a leak situation. He was professional, knowledgeable and personable. Definitely give him a call for your plumbing issues and he will take care of you--my dog thought he was great too!
Calvin L.
Calvin L.
8/21/2017
Note:  This review is in reference to David's work.

I normally do not write reviews on yelp but my experience today warrants the effort.  I cracked a PVC pipe outside my home last night that connects to anti-siphon valves on the side of the house.  Since I do not have a valve to isolate the water to the house from the outside irrigation, I had to shut off the water to the house.   This became an immense inconvenience as you can imagine.

I left a message with Local Rooter early in the morning and got a call back for a visit around 10AM.  David called at 9 and said he could come over.   He was very courteous, polite, professional, and clearly knowledgeable.  To make a long story not that long, David dug through dirt, cut and measured PVC piping, and wrestled with our irrigation system for hours in the sun.  At the end of it all, he shared a lot of inside advice and knowledge with us to ensure we understood the system and how to trouble shoot it in the future.  He even stayed and tried to help me with a sprinkler I was having issues with at no extra charge.  His cost estimate was 100% spot on when it was all said and done and he was very professional throughout.  

Very communicative and catering, David wasvphenomenal.  So far, the pipes are still going strong and I will not hesitate to recommend him or ask for him by name for our future plumbing needs.  On top of that, he made sure to make sure we got a 1 year warranty on his work.  

Thank you David!
Lys S.
Lys S.
02/02/2021 12:00:00 SA
Duy and his team are truly awesome!  I have used them multiple times and they always come through.  They respond quickly and get the job done!  I am always happy with their service and highly recommend them.  Prices are reasonable, they have always been courteous, and  they will make sure to take good care of your needs.   They are always my go to plumbers as I know I can count on them.
Kara F.
Kara F.
02/03/2020 12:00:00 SA
We had a busted garbage disposal and needed it fixed quickly for our tenants. Skyler at Local Rooter came out and evaluated what needed to be done, and was able to fix the problem in the same visit within a few hours.

After a few weeks, all still seems to be working great. We're glad to find a new plumbing contact in the area!
Justin M.
Justin M.
1/21/2020
[My first Yelp review.] I urgently needed a plumber, so I hopped on Yelp. I searched for Plumbing, sorted by Highest Rated. After reading many positive reviews for Local Rooter & Plumbing, we called them and hoped for the best.

Well, we *got* the best...Skyler! This guy rocked. First, he was at our home fast (15-20 min.) at 8:00p at night. Our issue: We had a back up in the shower the previous day, which Drano and hot water solved. However, the very next day our washing machine drain over-flowed in the garage, and water was also backing-up into our kitchen sink.

When Skyler arrived, he called us outside to our main sewer clean-out near our curb to give us some sewer education. He said, Before I open the clean-out cap, one of two things will happen. First, if water over-flows as I open the cap, this is a 'City' issue. It will be the City's responsibility of fix your problem, at no cost to you. Second, if no water over-flows after opening the cap, then the problem lies within your home. Without knowing this information, how many other companies might milk this problem if it was indeed a 'City' issue? Not Local Rooter. Skyler was completely upfront and honest. When he lifted the cap, no water appeared. Therefore, the blockage was somewhere within the sewer lines of our home.

Next, we walked toward the house, outside the kitchen window nearest to the sink. That's where the front-of-the-house 'clean-out' is located at most homes. This sewer line runs through the stucco wall of your home, and is capped outside the house.  Unfortunately, for us, we had our house re-stucco'd a few years back, and the contractor dropped stucco cement on the clean-out cap! This effectively cemented the cap to the wall of our home. Did this stop Skyler? Not at all. Skyler patiently, chipped away at the cement until he was able to loosen the cap with a *lot* of leverage and one gigantic plumbing wrench. Skyler never complained. Unbelievable. He just got down to business.

Next, he snaked our sewer line, all the way back to the last toilet. When he was done, he didn't leave. He asked us to run a Quick cycle on our washing machine, just to make sure the sewer line was clear. He patiently waited until the washing machine 'drain' cycle began, 10 minutes later. There was no more flooding. He asked us to run the kitchen sink on full-blast, as well. There was no water back-up. Our problem was completely solved, yet Skyler continued to amaze us.

Instead of simply re-attaching the (previously) stucco-cemented cap, Skyler completely scrubbed and cleaned the cap.  He then applied 'plumbers tape' to the threads of the cap before re-attaching it to the wall of our home. This will make the cap water-proof as well as easier to remove in the future.

Our job came with a warranty, at a *very* fair price. We cannot say enough about the professionalism of Skyler and his total dedication to our job.  Skyler is a hard working, non complaining, get-the-job-done *correctly* type of guy that any company would be lucky to have representing them. If you need plumbing or sewer work at your home, call Local Rooter & Plumbing...and ask for Skyler!
Lance C.
Lance C.
9/19/2019
We run a restaurant in the Pruneyard (Clean Juice). We came in this morning to find a backed up main drain and couldn't open the store. Alex arrived promptly, then located and fixed the issue. Our problem was fixed in a little over an hour from when we called. Great job!
Mohammed H.
Mohammed H.
1/22/2017
Excellent, quick, and professional service on a Sunday. A copper water line connected to exterior faucet was bent and spraying water. Kim Vo helped replace it fast and the work looked really professional. He had a big truck that seemed to have every tool one could imagine. The price was not cheap, but I'd rather pay for professional work that is warrantied for one year than rely on cheap but unreliable service. It was a big relief to get help on a Sunday, otherwise my water bill would've been YUGE!
Anthony L.
Anthony L.
12/26/2016
David came out after inlaws came in town and stopped out our main line. It was midnight and he was at our house writhing 20 minutes.  I felt terrible that it's Christmas Night and it's about 38-40 degrees outside.

I showed him the bathroom and he knew exactly what to do.  He was even faster than the first time we used this company.

Not sure what they did but it worked and our bathroom was running better than ever.  He had to go to the roof for something and didn't even need to come in the house.  

I absolutely would vouch for this company as David was kind and virtuous and not to mention quite because everybody was asleep.  

After he was finished, he was still happy and virtuous even though he must have been freezing outside.  I will definitely use these guys time and time again.

Thank you David and Merry Christmas to you and your family!!!
Steve C.
Steve C.
10/25/2019
Alex came out the same day, and fixed a plumbing problem under the sink and snaked a clogged drain for my mother. Excellent service, a very hard worker, very friendly guy, and all at a reasonable price. Highly recommend, will definitely be using again! Thanks!
Rie S.
Rie S.
10/24/2019
Duy is very reliable.
Our outdoor water pipe broke at Sunday evening. I called him and he came to my place. He diagnosed it and advised us to wait his work next day so that we didn't have to pay extra cost. He came back to work next morning and finished it as he promised. I will ask him again when we have water problem in the future.
Gigi W.
Gigi W.
1/24/2017
Our backyard drain down point is too close to the house, after recent heavy storm in bay area, the moisture start to raise beyond the baseline and may cause damage to the house. We called Local rooter and plumbing. They sent David to help. Soon after he start working, the rain started again. David continued working, fix the vertical drain pipe to the wall, add extend pipe all the way out of our backyard, all in the rain, for another 3 hours ! Till it is totally dark.
I can't express how much appreciation we have and how professional he is.

After all extended piple get installed, we need to wait till connector dry so we can glue the connector properly. 2 days later, rain finally stopped. David passed by and get the rest of job done.

He handle all the details perfectly! the extended pipe is raised a little higher as I requested so the water can come out more smoothly, the part outside backyard is long enough to make sure water stay away from fence. Great job, David Dinh! We will definitely come back for you for your service.
Alex C.
Alex C.
12/28/2020
The problem with low-pressure hot water called these guys and they sent me Ricky. Ricky assess the problem and gave options to solve the problem, decided to install a new water heater tank, Ricky is so professional gave a very reasonable price. Problem solved these guys are awesome. Highly recommended!
Les E.
Les E.
12/18/2020
Ricki is great! I was really impressed with his services at local rooter and plumbing. Professional, honest and he knew his craft well, any time i have future issues with plumbing.....im going to give them a call. I highly recommend ricki and local rooter and plumbing!!!!!
Zheng Z.
Zheng Z.
10/09/2019 12:00:00 SA
I got a problem at home that sewage-alike smell came out from AC/Furnace vent. I called my regular plumber who has no idea what happened. So I searched up Yelp and found Local Rooter & Plumbing and decided to have a try. Duy picked up the call immediately and agreed to send technician the same day. Paul showed up earlier than scheduled and he was so great! He carefully checked house and diagnosed the problem. And talked to me about why it happened. I did what he told and waiting for two days and now the odor seems gone! So appreciated!

I will ask Local Rooter & Plumber for all future plumbing work!
Julie H.
Julie H.
11/09/2016 12:00:00 SA
Awesome service from Local Rooter! I needed a plumber badly as my plumber from Task Rabbit was unable to complete the job and had to turn off our water supply. I went down the line and contacted plumbers on Yelp who had lots of good reviews. I contacted at least 5-6 and didn't get a call back from any of them or was told that they could not come out for a couple of days. Local Rooter was the only one who actually returned my call promptly and sent to someone to get the job done right.

Loi Thai not only fixed the problem but also identified an exterior pipe that had the potential to burst. There was no scare tactic used or high pressure sales but honest consultation and feedback.

I was so happy with the service that I contacted them again to replace a toilet. They were able to send out David who did a great job. These guys are professional, hard working and straight forward. The best thing is that they come out when you need them and they actually get back to you promptly which is rare with a lot of trade businesses.

Kudos guys! You have a customer for life.
S G.
S G.
8/14/2019
My kitchen sink was leaking as the strainer body and the pvc trap had come apart. Contacted this plumbing service thru yelp and the response was within 5 min. Tai came to our address within an hr's time and fixed the issue quickly and did a neat job. I am giving1 less star as they are expensive even for a simple job work.
Monique M.
Monique M.
11/05/2016 12:00:00 SA
5:00 am visit to the bathroom turned into a dip into lake Titi- CACA. Called these guys and they were able to come out a few hours later. David was awesome, he worked so hard to clear the clog and was also very informative as to what his process was to resolve the problem .

We had two backed up bath tubs and two overflowing and leaking toilets. It took several hours, two snakes and a jetter(sp) to clear the mess, but my goodness were we grateful.

Overall, these people were great and so was their service and pricing. I hope to never need these services again, but if so, I highly recommend this company. 5 star review well deserved and earned.

Thanks guys, you really saved us today!
Joe W W.
Joe W W.
10/19/2017
I had my sewer cleaned by another company, but I lost the name. So I picked this company based on the Yelp reviews.  And it didn't disappoint.
Treiu came out per the requested time, and whereas the previous company unclogged and left, he took the time to explain some things and had me turn on all the water to make sure it still wasn't plugged.
I'll definitely use them again if needed.
Kal L.
Kal L.
08/07/2020 12:00:00 SA
I messaged them shortly after noon, and Alex was out to help me by 3:00 on the same day.  I had a toilet leak which was diagnosed and fixed within an hour.  Alex was extremely helpful and friendly.  He was in the crawlspace of my house checking out the toilet and gave me some pointers on other items to keep an eye out on.  There was no pressure to fix anything, just a friendly heads up about potential issues.  Would definitely come to them again for any future issues.
B P.
B P.
10/10/2017 12:00:00 SA
What can I say about these guys, especially Trieu (our plumber).  They saved our day after we had a clog in our main line in the early evening.  He was thorough, patient and easy to work with on helping us to get the line cleared.  He explained things and was knowledgeable on the work that needed to be done.  What was especially awesome was how freaking clean and organized he kept his truck!  We've all had a plumber, electrician, etc. come out with a crazy disorganized truck that they spend a long time looking for that one tool!  Not Trieu, he was very efficient with what he was doing cause he wasn't wasting time to look for that one thing.

They are on our contacts list of people to work with again!!  At the end of the day pricing was fair, going above and beyond what any roto-rooter type of company would do and they are a small local family business!!  So happy to have found them!!  I'd recommend them with no hesitation. Thanks guys for your work!!
Kaz M.
Kaz M.
05/05/2017 12:00:00 SA
They are doing really good job.
I expected that it will take several days to fix the water main pipe which was broken suddenly.
They came up in a couple of hours after the request, and finished to replace the pipe in one day, which is unexpectedly great!
The price was more expensive than expected but provably it was the reasonable market price for this kind of big job. It was worth to pay.
Kevin S.
Kevin S.
1/26/2017
Tony was extremely responsive and prompt when it came to our emergency.  We had a main line backup and Tony showed up on a weekend within a couple of hours.  The issue turned out to be larger than we thought and it ended up being a week-long project.  Tony and his team worked through the 40 degree rain during a holiday weekend to make sure they completed everything on time.  I've worked with plumbers in the past who would've definitely taken the day off due to weather.  Not Tony's team...they set up pop-ups and pushed through.
 
Another bonus was their 1 year warranty on all repair work.  I highly recommend Local Rooter and would use them again in a heartbeat.
Jean O.
Jean O.
10/03/2016 12:00:00 SA
So I am updating this review because after seeing the details of my dissatisfaction Duy showed up at my office trying to redeem himself. He was the first one to walk in the door this morning. He apologized that the guy he sent or referred us to was not with his company and he didn't know the guy decided not to show up.
He was extremely apologetic and did the repair at no cost to us in order to make up for the inconvenience. He also guaranteed it for a year on top of everything! It takes a big person who really cares about his business to show up like that and try to make it right. I would definitely be calling him for any of my future commercial and home plumbing needs! Thanks Duy you are a great businessman!! GREAT CUSTOMER SERVICE!
Jen J.
Jen J.
11/26/2019
Martin came within 30 min. and was extremely speedy and efficient in un clogging my drains.   Highly recommended and would be using them again.
Lena C.
Lena C.
5/24/2018
I highly recommend Local Rooter & Plumbing. Loi and his team are very professional and get things done. I used them a year ago for a bathroom leak and they did amazing quality work, so I have his number saved in my contacts. I only save contacts, if I feel that we can have long-term relationships with, someone that I can trust to do things right.

I will continue to use Loi and his team and will recommend to friends and family.

Thank you, guys! You saved me again!
Kuan P.
Kuan P.
01/03/2020 12:00:00 SA
Water floods my garage, Skyler comes by after hour on the 12/31 and fixes the problem within an hour.  The important thing is not how fast the problem been fixed but Skyler is very professional and explains the possible scenarios before he starts and then tells me exactly what happened to my pipeline.

The next day I did two loads of laundries and my garage got minor flooded again.  Skyler comes back the next day and within 20 minutes, he fixes the issue again with his magic.   Skyler rocks!!!
Marilynn S.
Marilynn S.
9/17/2019
Tai was the technician and he did a great job. He made it look easy for a reasonable price.
Lotus Y.
Lotus Y.
5/19/2018
Great company, Great service !!
I called on Saturday morning early , and they came to help very soon. I do appreciate with this.

Johnny is very professional and helpful , kind with patience, fixed well. will keep this company in service list !
MR D.
MR D.
09/03/2018 12:00:00 SA
Yelp said 100% response rate and 10 min response time but I messaged this company twice (in 3 days) and never heard back
Lovejit K.
Lovejit K.
10/29/2016
We had the toilet and bathtub overflow. Called these guys at 10 30 pm and the gentleman sent someone out in an hour. Pretty impressed with the knowledge of the plumber that came out. Fixed the problem in an hour and gave us a thirty day warranty. Their pricing is pretty decent as well. Very impressed by the work the guy did and he was very pleasant as well.

Definitely recommend!
Sunti J. K.
Sunti J. K.
9/27/2016
We had a leak from the ceiling in our garage. My wife found this Plumbing company through Yelp.
I called and Tai showed up within an hour!  I had called two other 5-star rated companies the other days but they were either busy and one never returned my call.

Tai was courteous and straight forward. After assessing the leak, he showed me the cause of the problem and gave me a reasonable quote. He fixed the problem and finished the job within a few hours including replacing the ceiling with new sheetrock. I was very pleased with Tai. He was very conscientious about his work but most of all I felt he was honest and easy to talk to. I would highly recommend this family-operated company.

Thank you Tai, Great job!
Jason & Mary
Harjind S.
Harjind S.
07/10/2019 12:00:00 SA
Very good service. Especially from their feild manager Duy Nguyen. Would definitely recommend and use their services in the future
Synthia R.
Synthia R.
09/01/2019 12:00:00 SA
Our main sewer line was clogged.  Very pleased with how quick they got on it and resolved the problem.  They were here exactly at the time they said they'd be here.  We will definitely be using this company for any further problems with plumbing.
Anabel N.
Anabel N.
06/03/2020 12:00:00 SA
I give Local Rooter & Plumbing 5 stars for everything! I had an extremely clogged pipe at my restaurant. We had our usual plumber come by to do the job, but it was so bad he gave up on us. Luckily I found Local Rooter & Plumbing on Yelp and they responded quickly and got here same day to do the job. They were professional and helped me clean up the mess as well. The pricing was more than fair. If you have a plumbing problem big or small they can definitely help you. Thank you, I appreciate all your help in these hard times!!
John C.
John C.
04/12/2018 12:00:00 SA
Outstanding response and professional, high-quality service from Duy Nguyen and his team to our plumbing emergency is reason #1 for my 5-star rating on Local Rooter & Plumbing.

Turns out our plumbing emergency was the result of shoddy work done by our regular plumber. Apparently, shoddy work will indeed cause pipes to burst and extensive water damage. Who knew? Not our previous plumbers..

Which brings me to reason #2 for the 5-star review. The team at Local Rooter & Plumbing not only fixed the plumbing emergency, but also provided an excellent, low-cost fix to the other plumber's botched job.

Needless to say, Local Rooter & Plumbing are our new plumbers. Well worth the 5-star review!
Quyen P.
Quyen P.
8/27/2020
Dewey and his team have been absolutely professional, honest and responsive in removing a section of an old galvanize plumbing that connects into the city sewer line.  There were roots growing into section of the house and city owned plumbing. They also installed a city clean out.  They were fair, competitive, and transparent.  I also got a couple of quotes before selecting them because it was a significant cost that i had not planned nor expected to spend.  Dewey responded quickly and late into evening when i needed him.  I would highly recommend Dewey and his team again.
stephanie v.
stephanie v.
8/14/2016
Thai (Vo on his t-shirt) and Thanh were amaaaaazing...!

I had them come down because both toilets and showers were clogged due to a poor design a previous plumber did to my house.  Not only did they clean out my drains,  but they also replaced my old piping system with a new and more innovative design. It was truly fascinating.  Even better,  the replacement parts come with a 90 day warranty.  

I told them my price range and what I wanted done.  They were extremely flexible with me and worked with my budget.  

I've had at least 4 different plumbers come to my house to do done fixing and I was surprised that these guys were very knowledgeable and confident in what they do.  They made me feel at ease when I was stressed out. Awesome guys!

Definitely calling them from now on with all my plumbing issues.  

Ask for Thai and Thanh!
Steven L.
Steven L.
11/01/2019 12:00:00 SA
I have shower leak in bathroom. The shower valve is old and hard to fix. In a couple of years ago, I requested 3 plumbers and finally got sealed. Alex gave two solutions. The first one was not working as tightening failed because of the old damage. The 2nd way is replacing shower valve. Alex gave a good solution and did solid work. The price is also reasonable. He did not charge the failed first solution.
Alex is nice, explaining details well, and can do work nicely.
Jay S.
Jay S.
10/31/2019
Adding follow up to my previous review. Job ending up being more than just a clog & they were able to find/fix the issue.  Alex/Martin worked around the clock to finish the job as quickly as possible w/ assistance from Duy as well. The end result was a great job by honest/hard working individuals, thx guys.
Aditya Y.
Aditya Y.
2/16/2019
Called with a blocked mainline in the home during the weekend.
Got a prompt response. Price and time were communicated clearly. The plumber came ahead of appointment time by a few minutes, rechecked if the situation was assessed correctly, restated the process and price before getting started.
Overall, very satisfied with the service
Liz Y.
Liz Y.
03/12/2018 12:00:00 SA
Got a toilet backed up and in need of a plumber urgently.  Found Local Rooter & Plumbing on yelp and gave them a call.  

Despite his busy schedule, Duy was at my house in 1 hour.  He was friendly and professional.  He was very good at his job and took care of the problem in no time.  He was also very knowledgeable in general plumbing as I had a few other issues in the house and he was quick in providing the root cause and available solutions.  

Since his schedule was very packed and I did not book time for the additional items, I will be making an appointment with him to come back to work on the other items.  

Overall, a very pleasant experience.
George C.
George C.
6/25/2017
Short version: Call these guys. Trieu called to tell me he was running late and offered to wait for me if I needed to go out. He got here before his adjusted time and when it turned out that no work was needed he smiled and said I didn't really do anything so no charge.

In case it helps someone out there dealing with a water heater pilot light - you have to get really low to the ground and look up into the heater on my model to see the pilot. Yep I know it's a bad pun but Pilot Error.
文光
文光
12/15/2016
Great team and on schedule. They asked if urgent and work around the clock. 1st day 4:00pm to 9:00pm, next day come double check the leaking and patched the holes. Thank you Tony, Kim and John.. Team with heart and hard working.
Ruby L.
Ruby L.
7/28/2020
I'm glad I choose the right company to help me on my plumbing problem. The owner sent one of his workers to check the problem and it didn't take long for him to show up. Nam is very friendly and easy to talk to,he start looking at the problem and gave me a good estimate and he explain well what's the situation is. I'm very happy with the job well done and the price is reasonable. Thank you Duey and Nam and to Luis as well.
Raul R.
Raul R.
9/30/2018
Had a recurring issue with clogged drain. It finally became an issue that needed to be remedied by professional intervention. Loi came out yesterday and identified the issue. He gave me the remedy and a reasonable quote. He saw our urgency and took time from his Sunday to come back and replace the old galvanized pipes. He and his team member were quick, clean, and very professional. I recommend them and am going to use them again.
cay c.
cay c.
08/05/2016 12:00:00 SA
Excellent and honest service.

Discovered the water main line was leaking after receiving  a huge water bill.   It was a Sunday when we called around for someone to come and give a quote but no one had any availability.   After a quick phone call, I texted Duy our address and he came at the promised time that day! Gave us a reasonable fair quote and started that day!

It was a pretty big job and included getting a city permit and inspection but everything was handled by them. They even filed a fee credit application with the city to help get back the charges caused by the leak.

Hopefully I won't have to call them for anything else, but if for some reason I have a plumbing issue Duy will be my first call.
Yippie C.
Yippie C.
07/07/2018 12:00:00 SA
Life savers. A fall left our toilet literally in pieces with water every where in the middle of the night. Two big problems. Add to that this is a one-bathroom place. We had really issues.

We called these guys. They came first thing in the morning with a new toilet. Like crazy early on Saturday. They were fast, professional and cleaned up after. After a night with no potty it was everything.
Norma L.
Norma L.
1/13/2018
I had a rental that had a clogged kitchen drain. I phoned Local Rooter & Plumbing on a Saturday morning and the plumber was at the property by 10am.  David was easy to understand and reasonably priced.  He cleared the drain. He told me about some pipe re-routing that he would recommend in the future but did not try to take advantage of me by making it sound urgent.
Thank you David.  I would recommend this company and plan on calling upon them in the future for all of my rentals.
kim s.
kim s.
3/29/2018
I am assuming the majority of the previous reviews written are by ghost accounts dishonest companies used to boost yelp and google ratings because my experience was the exact opposite.
Last Tuesday I scheduled Duy to go to my property for an estimate on replacing the hot water heater and leak under the bathroom that our pest control person found. He gave me an estimate and told me Tino (his technician) would be out the next day to do the work. I am a 37 year home owner so i was aware that the estimate was high but I needed it repaired ASAP. Tino showed up, complained the entire time but eventually replaced the hot water heater. After installing it he left my property without cleaning up or finishing the work. He decided to leave prior to finishing the job because he received a call to go give another estimate to a different customer, which is highly UNPROFESSIONAL.   Next it took over a week to get the next appointment to come fix the leak. This should have been done all the SAME DAY.  He was scheduled for 9am, I made sure to confirm the night before since Tino & Duy had already been difficult & flaky. After all that hassle they still did not show up or call the next day for the appointment. I called and fired Tino and Duy. I  then hired another plumber that showed up within an hour fixing the problem for 1/3 of the cost of Duy's estimate.  This company has poor business ethics, will rip you off, and be nothing but a hassle.

If you are looking for a reputable and timely plumber try EJ Plumbing 650.520.8718.
Mark P.
Mark P.
4/21/2017
Had a leak within shower wall and no temperature control.

Throughout the past winter I had to shower on a low stream and only had cold water. You'd hear a battle-cry every morning to start my day! Price was estimated as stated and now I have hot water, a working shower nob, no more leaks and a new shower head.
Ly L.
Ly L.
3/26/2018
I never gave bad review to any business before and I feel terrible writing about this, so I'll keep the technician's name confidential. One of the bathrooms and the office at our studio had bad smell and i suspected it came from the sewage. Last Friday I called the company and a technician showed up and said the pipes in the bathroom were dry so he filled them up with water which took him 10 minutes. I asked him to rip out the utility sink in the office and cover up the pipe cuz we don't use it and the gas leaks out at night when it gets cold. He gave me $165 per hour quote and said it could be 2-3 hours of work. I agreed to it, no bargain, cuz I trusted him and wanted it to be done. I also asked him how i paid him for Friday and he said later. We made appt for today Monday between 9am and 10am. At 10:25am he showed up, no apologies for being late, asked how the bathroom smelled and I said the smell was gone and thanked him. When we got in the office, he said it was $225-250 per hour for commercial property instead of $165, and that he didn't know how long it would take to finish the work and it could be 4-5 hours, and he wanted to charge me another hour of the new rate on top of all that for Friday. I got upset, not because I had to pay more money, but because I were very disappointed about how shady, dishonest and unprofessional he was. He stepped outside to make a phone call, and 10 minutes later I ran outside to find him and tell him that I would just pay for an hour of his work last Friday to be fair and I'll use someone else to fix the office. But he has disappeared.

I guess for other people who left good reviews on Yelp, they might be lucky to find a good technician. It just wasn't the case for me and I don't want to waste my time searching for luck. Be careful when you call this company.

2 stars were given for fixing the bathroom.
Kinnaree M.
Kinnaree M.
04/12/2017 12:00:00 SA
if I ever need a plumber for any situation I know who to call. Duey the man, thanks for sending tru to my house. he was very quick and knowledgeable. came into my home and straight to the problem. he knew what and how to fix the problem ( my plunged toilet and shower clog). very clean and fast, good price, respectful, kind and excellent job. the next plumbing situation I have I will definitely call duey's family owned plumbing company. not enough good words could compliment your work. thank you again kinnaree m.
until next time
Justin N.
Justin N.
7/26/2018
Excellent service. Arrived within 30 minutes and gave us honest responses without trying to upsell. Very legit and great attitude. Highly recommended.
GeneralZod V.
GeneralZod V.
04/09/2016 12:00:00 SA
I found my water heater pipe leaking at 11pm on a Friday night and they were the only 24 hour plumber that answered their phone.

He showed up in less than 30 minutes as promised and fixed the problem in a half hour.

Duy is a very nice, professional and took the time to explain to me about the different water heater parts.

I will call him again when it's time to replace the water heater.
navi c.
navi c.
7/21/2016
Wow. I am writing my review at 3am.
We had a Toilet not flushing due to something got stuck in pipes. Toilet water was coming out in Shower.
Looked at Yelp, my wife saw that they are open 24hrs. Called them.
They were at our house in 45mins. Like everybody said, so clean and professional.
Very soft spoken Duy and Tai. Hats off to you guys. Doing work so patiently so late in the night.
YES. I would like to go back to them for any Plumbing issues.
Also I felt they have better tools than our previous company we used.
Finally we took the video footage and found that roots from big tree is going into the pipes. City was not believing this for 5 years. Now we have a proof to show them. Also they did with reasonable price.
I really thank Duy and Tai for their work so late in the night.
Kal B.
Kal B.
5/14/2016
Duey was awesome.  I was away for work in another city while major plumbing issues were going on at the home front.  

At 12:30 in the morning, Duey made it out to my house, handled the problem and had everything up and running again in a matter of a half an hour.  He was professional, courteous and even texted me photos of the issue and the what was causing the problem.  He also offered helpful solutions to future problems.  

I highly recommend Local Rooter & Plumbing and would give 10 stars, if possible!
D F.
D F.
09/02/2018 12:00:00 SA
EXCELLENT SERVICE!!!
We had a clogged sewer drain pipe on a Saturday evening. Brown water was coming up from the shower drains, and we were bailing it out to keep it from overflowing. We gave these guys a call. They were booked up but when we explained our emergency, they said they would send someone out, but they could get there for about another 3 hours. Then only about an hour later someone showed up. It was Duy. He was one of the owners of the company. He got our drain cleared right away. He was very professional, knowledgeable, and informative. He found the blockage in no time and also gave us some advice on how to keep the drain clear in the future. Based on how well he was dressed, I think he probably had plans to do something else that night, but must have changed his plans to help us out. We really appreciate that kind of service.  I highly recommend LR&P.
Jennifer L.
Jennifer L.
11/03/2018 12:00:00 SA
Call them!  These guys are Amazing specifically Tai!  He was at my house before me, very professional and gave me some tips on my clogged bathroom sink.  They will not disappoint!
june b.
june b.
5/17/2016
We had and quick response from Duy Nguyen, who was very efficient, reliable and very professional!  
Coming home Saturday night, we find that the water heater leaking (thank goodness it just seem to have just started) in the garage.  We panicked because Sundays businesses are usually closed, but luckily YELP has a button that allows you to find business that are open.  After reading through all the possible plumbers we came up with our top three, to make the long story short...Duy was the fastest responder, gave quick information and the most reasonable estimate (final price)!!!  He was able to replace, and fix the new heater the next moring...YEAH we have hot water!!   If I have plumbing problem again...Local Rooter & Plumbing is who I'll get!!!
Jim S.
Jim S.
08/12/2019 12:00:00 SA
Fast Arrival, Great Service

Bathroom sewer connection started backing up and both toilets started bubbling on a Sunday night.  Knew it was time to call someone, and after asking everyone I knew for a recommendation (none came), I started calling yelp listed businesses. The first ones I called either didnt return my call or had some weird excuse. (WHY Is this service so hard find????)  Called Local Rooter, got someone on the phone right away. They gave me a price and told me they'd be here in 2 Hours - and they came early.  2 guys came and and wasted no time powersnaking the main.  Problem solved.
I probably could have found a lower price, but you take your chances calling around.  Will call them again.
Nicole S.
Nicole S.
6/21/2016
These guys are lifesavers, and just generally REALLY great people. After our water heater stopped working, we contacted another plumber who turned out to be really shady and tried to scam us into spending a thousand dollars to fix a $400 heater which turned out to still be under warranty! Thankfully Local Rooter came to the rescue once we started shopping around for second opinions. They sent a guy out who took one look at the heater and told us that it was probably still under warranty, and to only call him to come back if it turned out not to be. The consultation was completely free, and he even showed me how to shut off the gas for safety.

I contacted the warranty company, and they sent us a replacement part. I don't trust myself to handle replacements like that, so I contacted Rooter to do it for me (plus I really wanted to give them the business after they'd been so nice). Unfortunately it turned out to be the wrong part, but Rooter AGAIN refused to charge us for coming out, even though they had done over an hour of work.

Eventually we did get the right part, so Rooter came out a third time to do the replacement for us. The water heater is now working great, and the charge for the work was more than reasonable considering how much time they'd put into the job over the course of a week. These guys have my business for life, I cannot recommend them enough!
Kim B.
Kim B.
6/18/2016
We had a backed up sink that we couldn't unclog so we called Local Rooter and Plumbing. They came out today (Saturday) and charged us the same price as they would on a weekday. They also found that we needed to have a hydro jet kitchen line clean out or they would have to keep coming back. They called the team that could do the clean out and they came within an hour.

They were all very nice, knowledgeable and accommodating. They even told my bro-in-law how to fix something else they found needed fixing! These guys were great! We will definitely use them again!
haufai a.
haufai a.
1/26/2020
thank you for sending Martin out, very professional to totally went out his way to make sure I was satisfied with the work.  thank you again
Gerri W.
Gerri W.
08/01/2020 12:00:00 SA
Can't find enough words to express my gratitude for Local Rooter & Plumbing's service. Called this morning for two clogged bathroom sinks, was told a technician would be here within the hour. Technician, Jaime showed up ten minutes early, inspected the sinks and explained what was going on and the different solutions I could do. Pricing is reasonable. I chose the option that included a camera inspection since I have to do a clean out every year in order to prevent a major backup. This will help me decide on a plan for future potential problems. Jaime was very professional and knowledgeable. I will definitely call them again as well as recommend them.
Dave M.
Dave M.
02/01/2019 12:00:00 SA
I was very satisfied with the quick response and professionalism of this company. My sewer backed up unexpectedly and I needed someone to come out the next morning. Johnny called me back and showed up when I needed it. He isolated and resolved my sewer problem and I would recommend him.
Chrystel J.
Chrystel J.
01/12/2018 12:00:00 SA
Tony contacted me immediately after requesting a quote on yelp to let me know he would send a dispatcher out to my home later on the same day.  He sent Tai out to unclog the pipe that drains my washing machine, and the problem was solved.  Tai was very friendly and honest, he went under the crawl space of the house to inspect the piping as well.  He uncovered some other problems and gave me estimates for future reference.  I will definitely contact them to take care of the other issues he found soon.
Bill N.
Bill N.
11/22/2018
Service was great.  Johnny was very responsive & was able to repair the damage the same day.   Had a pvc crack near the water meter & Johnny did a thorough job repairing the damage.  Thanks to Johnny for saving the day!
Aviu B.
Aviu B.
4/28/2017
DAVID came to our home perfect technical skill and very friendly.
I wish all the companies will have such employees.
Five star is not enough thank you DAVID for all you done for us.
Prices no need to negotiate they are in the good range for the work he done.
Stephen S.
Stephen S.
7/20/2019
I called for help with a shower repair that was developing into a nightmare situation. The piping was old, failing galvanized steel. Duey came out and was able to replace it with shiny new copper, for a very reasonable price.

When he first arrived at the job, Duey patiently explained all the options (spot repair, renovation, etc.) and provided pricing for each. After completing the work, he returned the next day to ensure everything was water-tight and validate that we were satisfied. He even offered to come back again to install the trim kit, which would have been his 4th visit (due to a logistical error on my part)!

It's difficult to find trustworthy help, especially in a time-sensitive situation, but I've found exactly that in Duey.
Keiko E.
Keiko E.
7/16/2019
It was on a Sunday in June 2019 when our family returned from a three week long international trip.  No hot water at home!  We contacted Duy at Local Rooter & Plumbing for the first time and Duy and his colleague were at our doorsteps within hours!  Duy fixed the issue with the water tank, provided additional valuable suggestions and we were back to normal.  Thank you Local Rooter & Plumbing for your exceptional service.
Shirish J.
Shirish J.
12/28/2018
Tai was amazing. He came in within 2 hours of my call. We had a drain clog. He went up the roof and put high pressure water pipe to remove the clog. Done in  less than 1 hr. Thanks
Leticia M.
Leticia M.
7/13/2019
Duty Nguyen did a Awesome job!!
Thanks Guys!
Luv my new shower work and kitchen sink work u did for me the last couple days!
U can definitely trust their process!
Don R.
Don R.
08/01/2018 12:00:00 SA
If you're scanning reviews, then the bottom-line is that Local Rooter & Plumbing arrived quickly - and they did a great job getting my main sewer line open quickly.

After taking a shower, my son says, Hey Dad...the water is not draining in the shower. Oh great. I immediately checked the tub on the other side of the wall, and it had several inches of water in it, too. I responded to my son to not flush a toilet.

Initially, I called a rooter company I had used two years ago - and had liked. But, they were booked until Thursday. Since it was Tuesday, waiting was a non-starter.

I checked for another rooter service and came across Local Rooter & Plumbing. I liked seeing all of the positive Yelp reviews, so I called them. They picked up the phone and had someone to my house within about 60-90 minutes. The first guy did not have the right equipment (possibly because on the initial call I mentioned the standing water in the tub - and them possibly thinking a smaller snake was all that was needed). The service tech on-site called another service tech (Johnny) who showed up within minutes.

Within moments, Johnny knew just what to do. Instead of a tradition heavy-duty powered snake, he broke out a high-pressure water-jet set-up that made quick work of clearing-out the main sewer line.

In addition, I happen to also have a clogged-up underground corrugated hose that had been set-up to take the rain water from a downspout and deliver it to the sidewalk area. It must have gotten clogged-up by all of the  particles from the roof tiles - maybe some leaves. It's been clogged for 2-3 years, and it's been a watery mess next to the porch when it rains. Johnny attacked it from both ends with the water jet, and he got it completely cleared-out. Icing on the cake!

Johnny was professional and personable the whole time. The cost was reasonable for what I asked them to do. I recommend Local Rooter & Plumbing - and I will likely call Johnny back in the future should my main sewer line (or underground downspout line) get clogged again.
Truc N.
Truc N.
1/21/2020
This company is timely to your emergency that you can count on.  Pricing reasonable and quality work and materials used.  Skyler help repaired to kitchen sink water leak problem. You can tell his genuine care and honest  and clear upfront to help  resolve the problem. Will use again should we have the same needs.
Mona R.
Mona R.
07/06/2020 12:00:00 SA
We are from out of town and were visiting my mother for the 4th of July.  The bathroom drain clogged and we couldn't find a plumber that would come out on the holiday.  But when I contacted Local Rooter & Plumbing they sent a plumber out within an hour, Jaime.  He was very professional (wore protective mask), knowledgeable and friendly and let us know that the problem was larger than we had thought (it is an older home) and that he would return the next morning to complete the job.  He arrived on time and did an excellent job!  He showed us the clogged drain pipe that was removed and replaced it and kept us informed on the fix.  He was quick and did a great job and cleaned up before leaving.  He was great, and I would definitely use Local Rooter & Plumbing and Jaime again and highly recommend them.  Pricing was also very reasonable.
Rick W.
Rick W.
1/14/2020
Local Rooter/plumbing is awesome, they picked up the phone right away I texted my address and had someone at my house within one hour. Alex showed up took a look at the situation had it fixed within the hour.  Works great and I'm very happy with their service. /RW
Hong Bing X.
Hong Bing X.
04/02/2018 12:00:00 SA
Tai from Local Rooter was amazing. He came and check our kitchen pipe. He found that the pipe was old and rusty. Tai was really honest and showed me the old pipe that was having the issue. Tai came back and replaced the old pipe. Very honest and fairly priced. I highly recommend Local Rooter.
Xin Q.
Xin Q.
07/03/2018 12:00:00 SA
Very fast response and arrive my home in an hour. Finish the work and save my kitchen sink efficiently. Also cleaned everything up when he finished. Reasonable prices. Very good experience.
Wenhao C.
Wenhao C.
11/19/2018
These guys are amazing! They are fast, professional and nice. Tony is hard working and honest bro. It's a pleasure to have them fixing our old pipes and will definitely recommend them for anyone.
Dave M.
Dave M.
2/16/2019
Unbelievable service. Waiting a week for other plumbers, Johnny came by within an hour. Done in 15 minutes. Great job.
Robe C.
Robe C.
05/03/2016 12:00:00 SA
Outstanding Plumbing Service!  Called them after an hour they showed up. Kim Vo is a very professional and friendly, he took time to educate me and explain everything. Also their price is very reasonable.   I was very satisfied with the service... WELL DONE! Local Rooter & Plumbing.

I would definitely do business with them again........
Varuni R.
Varuni R.
7/21/2016
Excellent work and clean work. They came in 10 minutes of calling at midnight. They have tools to handle any situation. They also can take a video of the problem in the pipeline.
Highly recommend especially if you need plumbing work after midnight.
Michelle S.
Michelle S.
10/23/2018
Great experience with Local Rooter & Plumbing.  Our tub decided to plug up the day we were expecting company.  Local Rooter replied immediately to my inquiry, offered to come to my house right away, showed up exactly when they said they would and cleared the drain problem in short order.  I could not be happier.
Esti S.
Esti S.
6/28/2018
The faucet in our rental needed a replacement.  I called my tenants and gave them the name. They called and Tino came over he had replaced the faucet and leak under the sink as well.Timo fixed it everything went smoothly, good service and quality work.
Charlie T.
Charlie T.
01/03/2016 12:00:00 SA
I came back to SJ to visit family from NYC and was staying at my cousin's house. It was late at night, probably around 11:30 PM when sink stopped working and my toilet as well. I didn't know how to fix it myself and was looking for a plumbing service that was open late at night. I ran across these guys on Yelp and decided to give a call.

They came at the time they said they would (about 30 minutes) and went straight to work. I have to say, these guys are very professional, knowledgable, and friendly. In less than an hour my problem was fixed and they even told me the reason why I had my problem as well as giving me advice and suggestions for future issues.

Honestly, I have nothing bad to say about these guys. I would definitely recommend to my friends or anyone else. Thank you so much!
Hoang N.
Hoang N.
3/28/2020
They did an excellent job cleaning/fixing our clogged kitchen sink!  Almost immediately after we requested a quote, we got a reply from Duy N. with an up-front quote.  We accepted and he sent a team of 2 that arrived at our house within 20 minutes.  Now that is prompt service!  They are very professional and explained ahead of time what they are planning to do and completed the job within an hour.  Our sink is working great again.  They also showed us how to perform periodic task to keep the drain clean.  We would strongly recommend this company for your plumping needs.
Jane C.
Jane C.
06/04/2020 12:00:00 SA
We had a backed up sewage pipe problem on a Sunday, and Alex came out to help us within 1.5 hours of receiving our desperate phone call...all the way from Milpitas! He was absolutely WONDERFUL...smart, efficient, honest, and hard-working. I highly recommend Local Rooter & Plumbing.
S G.
S G.
1/23/2019
Our kitchen sink was clogged and we needed it fixed quickly. Tai was able to come on the same day we called, and fixed the issue. We had a few other questions with the plumbing in our house and Tai took the time to answer and offered some good advice.
Overall positive experience, reasonable price and prompt response. We will use their services again when needed.
Kooney O.
Kooney O.
3/13/2016
Duy and his crew are the best. Called them around 3:45pm and they got here before 5pm . That was awesome. They came in and  fix the problem in less than an hour.

I would definitely do business with them again. Super friendly
Hugo R.
Hugo R.
06/01/2020 12:00:00 SA
Alex just left after clearing my clogged drain 5 stars for sure. He took the time to explain the options available to me. Once I decided which way to go the Work proceeded very efficiently and obtained the desired results quickly. And of course all the routine things you expect from all service companies such as arriving on time And taking appropriate precautions to keep your home clean such as booties. And at this point in time wearing a face mask. I hope never to need them again but if I do I will definitely use Local Rooter
Afton V.
Afton V.
01/03/2019 12:00:00 SA
We've used these guys at my moms house on three occasions, each time they were prompt, and detailed about their work. I recently had an issue at my house, I gave them a call and was satisfied with their timely response and above and beyond service. They unclogged my shower drain while they were fixing a separate issue with my shower knob (cold water wouldn't come out, only hot) I would call these guys back in a heartbeat and highly recommend. Johnny even came out on a holiday to conduct the repair!
Yuan L.
Yuan L.
9/17/2018
Asked them to fix a leaking pipe under front yard (hole already dug), replace a valve and snake a bathroom sink. They came on the same day and the result of the work is satisfying. The guy did things quickly and kept everything clean. But I have two complains:

1. The truck doesn't have any sign showing it's from local rooter & pluming. When I asked if he's from LRP, the answer is I work with them. Suspect a bit about who they were sending to me.
2. Sky high estimate. The guy was asking for $800 in the beginning and cut it to $600 after negotiation. All were done in 2 hours. The other plumber sent me message later saying he could do the work in  2 hours at $175/hour. And the lesson learned today is that you should always try to hire a plumber who charge by hour.  I know it's my fault to accept such a high bid but I don't appreciate a business that gives high estimate and expects customers to bargain.
Sara A.
Sara A.
9/14/2018
These plumbers have been my go-to for a few years now for plumbing emergencies. They are responsive and always available for day-of service. However, they cut corners with their work and it is not up to code.

A few jobs have not had issues, but the last few have brought headaches. An outside spigot they replaced immediately split open and was leaking for who knows how long. Duy came and replaced it within a day of the break being discovered, and he said it happened because the spigot was poor quality (then why did they use it in the first place?) and he replaced it with a better quality US-made one (why wasn't that installed to begin with?). I later hired them to install a new kitchen faucet and they recommended updating the pipes leading to the sink with copper from the original galvanized. I was confused because they had previously (at the same time as updating the pipes coming in and out of the water heater) said they had already replaced all the pipes with copper...so I had them do that, and they assured me that the only pipes not upgraded from galvanized to copper were going to the laundry sink & machine (same line) but still in good shape and I didn't need to upgrade them yet. They insisted against replacing the pipes in the wall because it was a lot more work (and money, sure) and instead insisted on drilling holes through the floor, and it was frustrating they weren't open to do whatever I wanted and really just wanted to do the easier way. They replaced everything under the kitchen sink, even the drain plumbing, and a few months later we discovered the (flexible piped) drain wasn't even attached and could be pulled away easily! Duy came out to fix this when we complained, but why wasn't it done right to begin with?! Well at the end of that, I was repeatedly assured that everything was copper updated and I shouldn't need to call them again for a long time. Well a year later, I'm in the beginning stages of a home remodel and my contractor sends me a photo of the plumbing under the house. It's a hodge podge mess of 3 types of pipes! One segment goes from plastic, briefly to copper (for the water heater), and then back to plastic, leading to the kitchen where copper goes into the house. What the actual fork! I paid for all of that to be upgraded to copper, and it was not! Now to get my remodel to pass inspection, I'll have to redo the whole thing to be up to code. After some arguing with Duy, who told me the plumbers who did this had already been fired (not a good sign), he finally gave me a refund of the repipe jobs, which I can only help covers the cost of redoing it all the right way.

Long story short, they will give you a quick and cheap fix, but it will only be a spare tire to get you to the next breakage so you have to call them again. They came through for me to fix breakages all throughout my home (including clearing a shower clog in the evening), but half their work has broken soon after, and the preemptive on-demand repipe job was a lie and not to code. If you know plumbing and can call them on their BS (because they almost certainly will try to fleece you), they're a quick and cheap option for one-off plumbing jobs, but they may not be up to code and may cause you problems if you ever need to pass a permit inspection down the road. If all you need is a drain unclogged, I 100% recommend them.
David D.
David D.
03/12/2018 12:00:00 SA
I'm the maintenance manager for 4 group homes and we have a lot of plumbing issues. I found Local Rooter and Plumbing through Yelp and have used them about 6 times now and have been very satisfied.  I always get same day service, usually within just a couple of hours.  In particular I had one home where the upstairs toilet would clog every few days.  Tai, the technician who I usually deal with, had cleared the toilet twice before. On the 3rd visit he brought a camera and looked in the line to discover a 3 foot section of electrical conduit was lodged inside the main 4-inch line.  Apparently the conduit had been there since the plumbing was installed or last repaired and the toilet would never flush properly until it was removed.

In the space of just a couple of hours Tai had found the problem, cut open the wall/ceiling, opened the drain, pulled out the pipe and repaired the drain.  He had the tools, the parts, and did the whole job at a very reasonable price all in the same day.  All I had to do was patch the wall board and paint.  While he as there he also used the camera to inspect the drain line all the way to the street to make sure there were no other issues.

Now I only use Local Rooter and plumbing and request Tai when he's available, but all their staff is good.
Victoria J.
Victoria J.
07/01/2018 12:00:00 SA
Definitely 5 Star service! I am very happy to have found an honest plumbing business! I called and talked to the owner about our clogged shower drain. He was very nice, excellent communication, and so very helpful. He sent Tai to our house to help our issue. Tai came to our house and cleaned out our shower drain. He was very professional, excellent communication, and a great personality...funny too! He was very through, and did an excellent job. Very clean too! I would definitely call again for our plumbing needs. Thanks for a great experience!
Matt A.
Matt A.
12/12/2019 12:00:00 SA
These guys are great and deserve their 5-star status. Left a voicemail the night before and received a text back by 8AM the next morning for same day service. Martin came out first to snake our sink drain only to find the problem was worse than expected. Duey came in the afternoon with a hydraulic hose and was able to power through the blockage that was positioned 65 feet away from the sink. Both guys knew their stuff and were professional and personable. Felt like we were in good hands throughout the whole process. We'll be back (but hopefully not too soon!).
Jen L.
Jen L.
08/09/2018 12:00:00 SA
Dewey and Steve are awesome!  I call Dewey at 7am frantically because my backyard is flooding and my husband is out of town.  Steve showed up within 30 minutes.  He helped me assess the problem and started the work within 30 minutes.  He was courteous and patient with me as I really don't know much about plumbing.  He even came back on Saturday (free of charge) to put a cap on a broken pipe.  These guys are the best.  I HIGHLY recommend them.
R R.
R R.
06/04/2016 12:00:00 SA
Thai came the same day to repair a broken kitchen valve. He was very nice, and on-time, not to mention very competitive price. The competition didnt answer, or call back.

He even offered me a honey milk drink.

Has a contractor ever offered you a drink?
Very pleased with the work. Awesome job!!
Jenny C.
Jenny C.
03/04/2018 12:00:00 SA
Great customer service! Kitchen sink started to make foul smell when water drains then one day overflow without any warning. Reached out by email and was able to make an appointment right away. The plumber tried snaking it several times but couldn't fix it, went underneath my house and realized it was caused by the old pipe system. Gave me option to switch out section of the pipe or just clear it without changing. Decided to switch out old pipe and the plumber gave me a fair and affordable price! Definitely recommended! Thanks!
Jeff M.
Jeff M.
08/03/2018 12:00:00 SA
I snake out the sewer line once a year to keep the tree roots under control. I called Thursday and they offered to come out that evening. I wasn't in a hurry so we agreed on a one hour window Friday and I asked for a call 20min before they would arrive. Got the call as requested and met them at the house. While they were setting up the snake I mentioned that the vent on the main sewer line was cracked. The technician offered to go into the crawlspace and take a look. Long story short he fixed it for free (I had been quoted $1k by another plumber). 45 minutes later everything was done for the price I was quoted over phone initially for just the snaking of the line. Fixing the vent was indeed free.
Steven L.
Steven L.
08/03/2016 12:00:00 SA
Lifesavers at a moment's notice! Duy and Vo (I believe were their names) came by yesterday at 8pm on a VERY SHORT notice to save my kitchen sink. I tried every method to unclog it before giving in to the professionals. They took their shoes off without being asked, and laid down a mat around the kitchen to ensure it was kept dry and clean. The professionals also took lots of care in how they made sure my dogs did not run out when they entered and left the home. They came, unclogged and left without leaving a trace.

I highly recommend their honest service to anybody.
John B.
John B.
04/03/2019 12:00:00 SA
Excellent service by Duy. The best experience I've ever had with a plumber. I had a bad root intrusion and duy I was able to clear the obstruction without having to break through the foundation. He used high Tech equipment like fiber optic cameras and high pressure jetter. I am extremely impressed! Definitely will recommend to friends.
Audrey O.
Audrey O.
7/21/2017
I called this company at around 3:00 pm on a friday and was told that the technician will be there by 4:00 pm.  He did not show up until 4:30 pm.  The person taking the call was nice and gave me a $10 discount at $155 to clear the kitchen sink.  I told him that it is on the first floor, but the building is on a slope and in back is a garage.  I asked about the guarantee and was told 30 days which is pretty standard.  So far so good.  

I had the misfortunate of being sent Trieu.  He looked at the problem and said it will be $185.  After a call to the office guy, it was agreed at $175.  Then I mentioned the guarantee.  Trieu gave me a song and dance about car repairs and said there is no guarantee because he doesn't know the condition of the pipes.  By this time he had already mentioned that I should get someone else to do the job twice.  (On a friday afternoon?) Then I said, Go ahead  meaning go ahead to do the job.  He did not like my attitude and did not want to clear the drain.  He did not like me saying, Go ahead.  When I tried to call the office guy to verify that he did say the guarantee is 30 days, he had already left for the day.  I had to inconvenient my tenant to make a call to another plumbing company.

The office guy and technician should have a united front and be consistent.
Ge D.
Ge D.
3/24/2017
After they installed a new clean out and cleaned the sewer line they installed a new
toilet but when I found the toilet was leaking they sent David Dinh  to fix the problem
and honest to the god David is probably the best plumber I had in my life time.
He was so patient and meticulous in doing his work and he treated customer's work
just like his own work. I will recommend David Dinh to anyone without reservation.
Chen-An C.
Chen-An C.
4/25/2020
Really like the service.  Called around noon time on Saturday and the clogged drainage was fixed by 4pm.  Price is very reasonable.
Iliana S.
Iliana S.
05/01/2018 12:00:00 SA
Amazing service! Called in for a clog toilet. They gave an estimate right over the phone and where at my house within an hour. I know I will definitely be calling them for any issues in the future.

Highly recommended!!
Jack L.
Jack L.
10/16/2018
Thx Tai for the grt help.  Fix the clog within same day & reasonable price as quoted.
Wendy B.
Wendy B.
2/19/2018
Called him again because our water tank was leaking (the float failed). David worked into the night on Valentines Day no less, with girlfriend waiting, to make sure when he came back in morning, tank would not be empty. He did a great job and would recommend highly.
Raquel K.
Raquel K.
6/20/2018
I highly recommend this company for any plumbing needs. They went above and beyond to fix two pipes and also an issue with my shower cartridge. They are honest and showed up within 30 minutes! They are the best and I'll definitely use them in the future.
Monica K.
Monica K.
8/30/2017
After calling two big plumbing companies, and receiving expensive quotes we called Local Rooter and Plumbing and they gave us a reasonable estimate. They were fast and professional with good prices and they did a good job. I highly recommend them. I will call them again when I need them.
Kirk T.
Kirk T.
3/16/2018
Best plumbers ever, easy to contact, reliable, was on time. Evaluated my problem and gave suggestions. Once the problem was diagnosed, fixed promptly, professionally and at a fair price. Great people!
Brian M.
Brian M.
09/02/2018 12:00:00 SA
I had a leak in my front yard (that turned out to be an old no longer used sprinkler system leaking) and asked for quotes from a few companies.  Local Rooter got back to me fast and were able to set up an appointment for later that day (Friday afternoon before Labor Day weekend).

They came out explained the issue clearly and told me my possible short (cheaper) and longer term (more expensive) fixes.

I really appreciated hearing both parts so I could evaluate and plan for now and for dealing with other possible problems later.

They did the work in an hour or so and cleaned up.

I was super-relieved to have my problem resolved within hours before a holiday weekend (when I expected plumbers to be hard to reach).

I will call Local Router and Plumbing again next time I have plumbing issues.
Tommi W.
Tommi W.
06/09/2017 12:00:00 SA
I couldn't be happier.  I called Local Rooter at about 8:30 this morning because my toilet was plugged.  I plunged for over 2hrs and no way was anything moving.  I was told somebody could be there between 10 and 10:30 am.  Trieu was here at about 9:30 - whoever heard of someone coming early?  I was happy.  He fixed the issue in about 30 seconds - I am happy again.  I asked him about another issue I had with the toilet, he said he could fix that, and he did, and to my surprise he didn't charge me- so you guessed it, I couldn't be happier.  I would so recommend this company because he was so conscientious and honest.  I have absolutely no qualms about using them for any plumbing issues I may have in the future.
Jaclyn D.
Jaclyn D.
6/30/2017
Had a clog in the main drain line with both tub, shower stall, and toilet clogging in our home. I received a callback from Thai to my initial inquiry in less than two hours with a technician at my front door same day (in actually two hrs after discussing the problem over the phone). They provided a free quote before starting any work, which was very reasonable pricing. Completed hydrojetting of our main line out to the city/street, followed by camera of the entire line that we were able to visualize. They worked quickly and efficiently. Best perk is their 24/7 availability in the event of a plumbing emergency. Would certainly call them again for future plumbing needs.
Roland M.
Roland M.
01/07/2019 12:00:00 SA
We had our water main break on a stormy Sunday.

After San Jose Water shutdown our water at the valve we contacted Local Rooter & Plumbing. Johnny was our technician and he quickly found the source of the problem. He repaired it with much better parts and materials than were there previously.

Our water was up and running again within a short time and we were thankful to both Tony and Johnny for that.
Santiago T.
Santiago T.
08/04/2018 12:00:00 SA
Great service, fast and friendly

Next time I have a plumbing issue ill call them really
Maxwell C.
Maxwell C.
12/05/2017 12:00:00 SA
Duy did a great job responding to my request quickly, and even identified the root cause without charging me. So nice of him that I'd definitely recommend Duy to others who need professional plumbing services! His truck load of specialized tools is also very impressive, make sure you check that out.
S P.
S P.
08/03/2018 12:00:00 SA
Very professional and easy to work with.
Called up at 7 in the morning, to request a change in the pressure valve, was asked to send a photo of the valve, and gave me a quote right away ! . Resonable.
And then sent someone out by 9 . Jonny came by at 8:55 :-) (Talk about perfect timing).
He did a great job and set it all up in under an hour and explained the right pressure for the home, etc,etc.

All in all, i would surely recommend this company !
Rekha F.
Rekha F.
06/05/2019 12:00:00 SA
The guy shows up with a big truck, and says I don't wanna park in downtown, and he will tell me what to do, and just leaves.
Penny P.
Penny P.
12/28/2019
This place is awesome!   Our toilets stopped working at end of business on a Saturday. We called 5 24 hr plumbers - including a couple of big name guys - and NO ONE could send out a plumber!!!  When we finally got to LOCAL Rooter/Plumbing on the list of 4 f 5 star places, the owner simply said 'OK - I'll send Skylar out there.  Well Skylar was there within the next 30 mins - and that guy is the BOMB!  He really knows what he's doing. I felt very confident having him here from the moment he drove up. Listening to him talk about plumbing, and our problem specifically, was SUCH a relief! Once he arrived and heard what was going on, he knew what it likely was, and he was right! He really did a thorough job, then thoroughly explained to us what he did. Like I said - he knew what it was before he started! He's been plumbing in the area for about 10 years (I asked), and we'll call LOCAL & request Skylar if we need to in future. Price for the weekend emergency was reasonable. It could have been a LOT more...
Missy M.
Missy M.
7/19/2018
I was very satisfied with this service. My appointment time was respected. Tino listened carefully to my issue and figured out what would work best for me. He fixed the problem with my toilet and made sure I understood that I should call him back if I had a problem, but I didn't. I didn't call back because the problem is fixed! Thanks Tino!
Daniel W.
Daniel W.
7/19/2018
Paul from Local Rooter & Plumbing just left my house.  He was quick, very knowledgable, attentive to my questions, and the most important part . . . he fixed my problem. I told him the symptoms of my low pressure in a bathroom, and he knew exactly what it was. He had to pick up a part at the store because I had an odd design / off brand shower head, but other than that, it was really quick and easy fix for him (but not for me).  

Now the question you want to know Should I hire these guys to fix my problem? My answer is YES and don't hesitate! Call them and be thankful you have a trustworthy company to fix your plumbing issues. I'll definitely hire them again.
James K.
James K.
04/01/2018 12:00:00 SA
Duy from Local Rooter was amazing. He came over on a Sunday and unclogged our sewer pipe. He found that part of the pipe was broken. Duy was really honest and showed me that the camera to view the pipe would not go down. Duy came back and replaced the broken pipe and showed me the camera that the rest of the line was clear. Very honest and fairly priced. I highly recommend Local Rooter.
Scott M.
Scott M.
07/08/2018 12:00:00 SA
Mr. Tai is awesome.  He came twice to check my outside drain, founding nothing wrong did not charge me.  I would highly recommend Local Rooter & Plumbing.  Very professional and told me to cap the pipe.
A S.
A S.
07/07/2018 12:00:00 SA
The most important thing associated with any business is honesty and ethics. My experience with Local Rooter was nothing short of excellent. I reached out to them as they have so many 5 star reviews and a 10 min response time. True to their word, Tony from Local Rooter & Plumbing came out at short notice as I had water leaking from a pipe in the wall. He was on time, very polite, clearly communicated what the issue was and what he was going to do to solve the problem.

He had to go buy a part from the local hardware store and came back within 15 mins and fixed the problem which involved cutting the sheetrock, soldering the copper pipe to fix the leak and then making sure everything worked satisfactorily before leaving along with providing a 1 year warranty on the work. If you are looking for a honest, ethical, competent plumbing company who will tell you the truth, not try to upsell you and stand behind their quality work. Call Local Rooter; highly recommended !!

5 stars for timeliness, 5 stars for quality of work and 5 stars for honesty and ethics
Lawrence B.
Lawrence B.
11/12/2018 12:00:00 SA
executive summary: 15 stars
Main Sewer Line clogged on a holiday weekend (of cource).
Called several of the big name snaking companies. They wouldn't come out the same day, and in all cases wouldn't give an estimate or even a guestimate over the phone.

Local Router & Plumbing answered on the 4th ring, gave a price guess, and was willing to send a person the same day.
Person arrived and snaked like crazy. No luck. Getting dark. Had to quit.
Got text soon thereafter froms a boss or owner (not sure) saying roughly Can we come out later this evening? I am sure we can get it working.

Steve and Duy arrived with their Hydrojet equipment, and very quickly got the pipes flowing again.

Hydrojetting is more expensive than snaking, but in my case it has the advantage of actually working!
Duy than ran a camera down my pipes, and found an astonishing abundance of roots all along the pipe, inluding under the slab floor inside the house. Youch that is bad.

My poor pipe needs major pastic surgery, and Local Rooter & Plumbing will get my business if their bid makes sense and is within eyesight of any lower bidder.

I got 2 cards from Duy. One will be taped to my waterheater, the second will be taped to the inside of the door to my circuit breakers. They are my new go-to people for all things wet and tubular.
Haide L.
Haide L.
01/02/2018 12:00:00 SA
We had a great experience with this company. We had an emergency last night and called around 8:45 pm and there was a technician at the door at 9:30PM. David was great! He looked thoroughly into the issue and let us know our options and got the issue resolved. Should we ever have to call again we would definitely call them again and ask for David!
Alex C.
Alex C.
6/14/2018
Johnny was AMAZING!! We had a really crappy day and he was incredibly kind and courteous. He showed up in no time at all, took off his shoes before entering our house, played with our dog, made us laugh and got the job done in no time and with great results! I would highly recommend him to anyone!
Christopher D.
Christopher D.
02/11/2017 12:00:00 SA
On a Saturday evening we had all toilets and drains stopped up.. I read some reviews here and gave these guys a call.. I was quoted $150.00 (I thought was fair considering it's a Sat night) over the phone and told I would expect the plumber within 2hrs.. He ended up showing in about 35mins.. He assessed the situation explaining it was a blockage from our house to the street sewer..

My question was is it fixable.. Answer: yes, likely cause tree roots.. I was expecting a pickup truck with some stuff not that it matters but he went to his truck (by the way I am interested in these things so I followed his every move. If I'm paying I plan to learn something) and this thing was huge and appeared to be a mobile plumbing supply shop but with amazing high-tech equipment..  

Kim Vo said the price quoted was for clearing the pipe but for an added $100.00 he would clear the line and also add a video of the affected area.. I assume this would help if the intention was to file a claim with the City.. I opted for $150.00 line clearing.. He unloaded a 200lbs roto-rooter machine with a cable hoist from the rolling plumbing shop.. It required a couple attempts with different blades to get to the root of the problem (sorry, couldn't resist).

All in all I would say it took him 1.5 - 2hrs, but I admit we talk a bit as he educated me on tree roots and how I might attempt to manage them moving forward.  There was no catch or up-sell.

As I wrote the check I thought to myself for $150.00 and 2hrs of time I definitely got a bargain..

I would without a doubt recommend these guys. They are extremely competent and again seemed to me to be a great value.. I hope I don't need you in the future but if I do I know I will be taken care of.. Thank you..
Ropey C.
Ropey C.
10/24/2018
Local Rooter did not disappoint. I called at 4 pm and someone picked up the phone right away. The technician, Steve, arrived at 7 pm and unclogged my toilet pronto. Wow. That is fast and furious service.
Grant G.
Grant G.
3/25/2019
I'm pretty disappointed.  Steve came out this morning later than the agreed time.  I had told them when I called that the cleanout was in the basement.  When Steve arrived he said he can not take the machine in the basement.  I have had several rootor people out and none has ever refused to use the cleanout in the basement.  He suggested that I dig up part of my driveway to put in a cleanout.  I'm calling someone else.  They could have just told me that they would not do the work in the basement when I first called.
Troy S.
Troy S.
11/07/2017 12:00:00 SA
I called last night for a badly clogged toilet and spoke with Duey over the phone. He gave me a few simple things to try before having them come out and I was able to unclog it myself and save a lot of money. I appreciated that Duey was just trying to help us out and not just concerned about making money. I will definitely use them in the future if needed.
Brandy N.
Brandy N.
12/04/2017 12:00:00 SA
Great customer service first and foremost!  Someone was available to answer the phone as I called to inquire about same day availability and pricing.  Unfortunately, I had a plumbing issue in the bathroom and needed to resolve asap. Duey was able to schedule a same day appointment for me, he was professional and honest. Local Rooter & Plumbing is an honest company with efficient service.  Thanks so much!
Charles S.
Charles S.
11/28/2017
Duy and Kim were extremely professional, knowledgeable and trustworthy. My wife, a friend who is a licensed contractor, and myself were beyond happy with their service and sense of urgency. These men work hard and exhibit customer service as a priority. We highly recommend their service because it is well deserved.
Talha H.
Talha H.
9/25/2016
Had my upstair's tenants shower start leaking, which lead to water raining down into my room at 2am. Let's just say I was not super happy about the situation.

I called them up the next morning and BOOM they were at my house in 1 hr. Talk about customer service!

They found the problem and fixed it in under an hour. Honest service, I would recommend highly.
Ty W.
Ty W.
1/27/2020
Skyler came and was more then helpful. A++ for all his knowledge and insight on the matter. Came quick and timely and gave me the best quotes I could find. Definitely would recommend and would come back again.
Randy W.
Randy W.
07/01/2017 12:00:00 SA
I had a leaky tub faucet and called four different plumbers to no avail. Apparently plumbers are in high demand and it can be hard to get one to even call you back! Luckily I called Local Rooter & Plumbing and got set up with David right away. He was willing to come on short notice the very next day! David was fast and efficient and took time to explain what was wrong with my tub. He even took his shoes off before entering my home which I appreciated a lot. If I have any other plumbing issues I'll definitely use these guys again.
Jay L.
Jay L.
11/07/2017 12:00:00 SA
I had an issue with my water sewer line possibly being backed up.  I messaged Local Rooter & Plumbing and within minutes, I received a phone call from Duy who said he would be there in a couple of hours.  Duy arrived to my home the same night and inspected my issues.  He was very helpful and cleared the clog with very reasonable price.  There was no hassle and Duy took care of what was needed.  I will be using Duy and his company in the near future for a larger project. Thank you Duy!
ted c.
ted c.
4/28/2018
Johnny is the guy!
My kitchen sink often backed up.  Every 6 months, I called plumbing companies to snake it.  6 months later, the same problem again!  This time, seeing all the good yelp reviews, I decided to give Local Rooter a try.  
Johnny came on time.  Unlike the other professionals who immediately started snaking, he talked to me about my past experiences, what I had tried, tested several sinks, checked my crawl spaces and came to the conclusion that snaking wouldn't help much and suggested to replace 4 pipes.  He also quoted me a very reasonable price.
I was hesitant at the beginning and decided to give it a try.  In an hour, he came back with all the materials and a helper.  They together replaced the pipes.  Oh man, the pipes were so stuffed.  Snaking or gel'ing has no chance to fix the problem.  
Upon completing his job, Johnny also spent 10 minutes helping me to fix my bathtub drainage, no charge!  He took out a toothbrush and so much hair that could almost make a wig!  
Mysteries solved!  Thank you, Johnny!
Heidi C.
Heidi C.
12/13/2016
My tenants at the rental house always get the drain blocked. I have been working with the other plumber for a few times and everytime he got the work done very fast. So what caused the clogging? 1st time, roots and paper towels; 2nd time, pads; 3rd time, wipes. On a Saturday night in September, the drain was clogged again, the tenant called me but the plumber I always used already closed. I asked them to wait till Monday but they refused and picked the local rooter &plumbing instead. They showed up quickly, worked almost 2 hours couldn't get the sewer cleared with their 75ft snake. I told them they need longer snake because the house is on a main street the other plumber used 125ft snake never have any issue. But they said it was because my pipe need a big fix. They offered anther hydro water pressure way to solve the problem but the pricing is more than doubled. I accepted in order to solve the problem quickly. We made an appointment for Sunday afternoon so I can see what's the hydro way. Then they called me on Sunday morning said they already cleared the drain. What did they do? I have no idea if you change your schedule you should let me know... anyway, I paid double price and got a 90 days warranty that's in September.

So it comes December, the tenant reported clogging again on a Saturday evening just before the warranty expires. I called local rooter, they sounded not happy kept saying my pipe need to be fixed. Still they showed up quickly.. with their 75ft snake. I was not there so after one hour I called to ask if they got the job done. They said they tried snake and 'hydro' way both couldn't go through my pipe must have some very serious issue. On Sunday they used camera and some detector and said something wrong in the middle I need to install a city clean out and they charge more than $5000.

I almost believed but thought I can try the other plumber I always used on Monday first. Ok the gentleman came on Monday morning with his 125ft snake job done so easily... Guess what came out from the sewer? It's wipes again. I was so frustrated the tenants keep dumping wipes inside sewer, when I talked to the tenants, she said yeah that was your problem you need fix the pipe the plumber said so!! And asked for compensation because they couldn't use the bathroom for two days!?

This is the reason I gave local rooter two stars for the time and effort they spent. I appreciate they always show up quickly whenever you called and try to get the job done. But as a professional plumber you need to have powerful tools not just a 75ft snake which only works on some easy cases. When you fail the job don't blame for other things and give the wrong information. The other plumber suggested city's clean out is not necessary since I already have my house clean out it's also connected to the street. My drain would be totally fine if no wipes dumped. Ok Duc or Tom whoever talked to me from local rooter, if you don't agree my comments above how about we try dumping some wipes n pads into your drain too?
Juha T.
Juha T.
11/11/2019 12:00:00 SA
Duy and team helped to fix a disaster promptly and co-operating with a restoration company. Very reliable, communicative and always on time. Even on weekends!
Lily D.
Lily D.
12/12/2016 12:00:00 SA
My salon had a sink that was clogged and it affected the 2 remaining shampoo bowl and sink to not drain at all. We tried plunging it but I guess it made it worst. I looked on Yelp at 5:00pm looking for a good reasonable plumber to fix my problem ASAP. Tony answered and came in less than 1 hour. I couldn't wait any longer cause my clients had color in their hair that needed to be washed. He spent time clearing out the pipes and explaining the problem. I'm glad he's so fast and he cleaned up everything that was dirty before he left. I made an another appointment for him to fix the bad plumbing job done by another person. Thanks Tony.
Steve V.
Steve V.
5/31/2017
I found my plumbers!

All of a sudden both toilets and both shower drains backed up.  Of course, it happened at 8:12pm...nothing ever happens during the day.  I looked on Yelp for a local plumber and found Local Rooter & Plumbing.  Within 20 minutes from contacting LR&P, Loi and Tai showed up to my home.  I told them my problem and they went straight to work.  They answered every, single, one of my questions without hesitation.  These two guys walked me through everything as I was curious as to what was causing the blockage.  I had them use their camera so I could see first hand how my pipes looked.  They quickly and efficiently fixed my problem.  I learned that because I have an older home, there are certain things I can do to help prevent future issues with my plumbing.  I am very happy with their service and will be using them to upgrade my plumbing.
Rudi C.
Rudi C.
8/19/2018
Plumbing issues on a Sunday are very difficult to deal with.  Many plumbers and rooters say in their ads that they provide 1 hour emergency service 24 hours a day 7 days a week.  Just try to get them on a Sunday.  Most didn't answer their phones or even bother to call back when I left voicemail messages.  Local Rooter and Plumbing was the exception.  They not only called me back right away, they were also very prompt in actually getting to my house and solving my problems.

Unfortunately for me, I have had this experience twice, and Tai is the technician who helped me out on both occasions.  He is extremely hard working, knowledgeable and kept me informed throughout the process.  

The first time I needed Tai's assistance was when my main sewer line backed up.  Since there was no clean out installed by the builder, Tai first attempted to handle the problem by going through the vent on the roof.  When this wasn't successful, he had to dig down to the sewer pipe and actually install a 2-way clean out for me.  He made sure that I had a workable (if temporary) solution by the time he left on Sunday, and he returned (just as he said he would) to complete the job on Monday.

Tai definitely goes the extra mile in providing exceptional service.  I would (and will) call him whenever I need plumbing service.  He even left me his personal cell phone number, so I can reach him directly in an emergency.  That's what I call service!!
Greg L.
Greg L.
12/11/2017 12:00:00 SA
I can not say enough good things!  We had leaks in the wall behind the toilet in the master bath.  I called LRP and David arrived a few hours later.  He identified the leaks, repaired them all, fixed our shut off valve near the house that was broken, and installed a new toilet.  The price was very, very reasonable and he worked for hours going under to take care of our plumbing issues as if they were in his own house.  When he finished, the wall was patched so well it was hard to tell anything was even done!  We are so pleased and impressed by David's hard work and dedication to our needs.  Thank you!!
Liaty Z.
Liaty Z.
8/16/2017
I flushed my keys down the toilet.  After many attempts to fish them out with my hands and a coat hanger, I realized I needed a plumber to work their magic.  Trieu showed up within an hours notice on a Wednesday afternoon.  He had to lift the toilet to get the keys, but the work he put into removing the toilet, retrieving the keys, and installing the toilet/wax ring was efficient.  More importantly, it was on short notice at a really critical point.  If you need a last minute life-saving plumbing job, I recommend this service.
Ken S.
Ken S.
11/15/2016
On 11-12-16 called, got answering machine and left message with home phone number.
11-14-16 2:00 no response.  Called again and left message.

No response in over 48 hours.  Not at all useful or helpful.
Mary M.
Mary M.
12/30/2019
I called Sunday and they gave me a quick response of coming out same day or following day on Monday.  Skyler was very thorough and made sure I had the best product available and not just a quick fix that wasn't quality work. I have to say he is the best plumber I've ever had. I definitely am keeping his name. Local Rooter & Plumbing gets my stars. Thanks for a superb job!!
Jimmy L.
Jimmy L.
6/21/2017
Tonight, we were in a real jam, figuratively and literally.  Our shower was draining slowly last night and we didn't think anything of it.  Today after being out in the garden, I went to take a shower and noticed bits of stuff in near the drain.  We figured the slow drain was coming back with a vengeance, so my wife suggested using the other shower.  I looked at the tub, and even more of the bits of stuff was in the tub.  We quickly realized it was bad, all bad.

I run to my phone, hop onto Yelp in search for an available plumber.  Mind you, this was at 9:30pm.  The listing for Local Rooter & Plumbing grabbed my eye, as the address was just a few blocks from me.  I gave them a call, and they said they would have a technician out to me in about 35 minutes!

About 30 minutes later, knock-knock-knock. David, our savior, is here!  David was very knowledgeable, and politely answered all my inquisitive questions.  We took a bit to look for the clean-out, and once he found it, went right to work.  He literally snaked the sh*t out of the pipe.  Our prayers had been answered!  He wrapped up at about 11pm, I made the payment and he went on his way.  

David provided awesome service and if a problem with the plumbing arises in the future, I will be sure to give him a call.
Maksim M.
Maksim M.
11/17/2017
Kim Vo made amazing job in my house! He investigate the root cause of house issue, made a couple options to fix it, explain every step. Finally he resolved everything.
Alma D.
Alma D.
10/31/2016
OMG!  What can I say!?  My kitchen sink backed up and I made my call at 9pm on a Sunday night.  I just wanted to make sure I could get someone out - it didn't need to be at that time.  They said they would be out by 10am Monday morning and well, they were here on time and fixed my clogged drain!  I am very impressed with the quick and fast service and how friendly they were!  I'll be calling again - but hopefully for maintenance and not emergencies!  If it is an emergency - I know who to call now!  THANK YOU SO MUCH!
Melissa J.
Melissa J.
7/30/2017
Cannot be happier with their customer service and quality of work. We called them at 8:30 AM on a SUNDAY and one of their guys actually answered the phone and a technician was at our home in 20 min! Our shower faucet had been leaking water over the past month and suddenly the small leak became more like a waterfall which necessitated us to shut off the entire water line to our house. David arrived promptly and was friendly and knowledgeable. He gave us two possible options to fix the issue and gave us his professional opinion (which ended up saving us money). The shower is in perfect working order now, and we're glad it was a painless and positive experience thanks to these guys. We have already recommended them to our friends!
Justin L.
Justin L.
10/31/2017
These guys are awesome.

I've used them three times in the past year for different projects and have been impressed with the quality of their work and willingness to answer questions/teach me plumbing basics.

They are my go-to plumbers for any job I want done and I would strongly recommend them for anyone in the Great San Jose Area looking for a plumber.
Shweta M.
Shweta M.
2/14/2018
Arrived promptly and solved the leakage. Very professional.
Olivia R.
Olivia R.
07/01/2018 12:00:00 SA
I was delighted with the service, attention and rapid response to a plugged toilet! My grandsons are staying with me for the summer and having 3 boys with a plugged toilet is not a good thing. After futile attempts to release the plug I called Local Rooter & Plumbing based on the reviews posted on Yelp.

I was surprised at the rapid response to my plea. I received a call back within minutes of leaving a message. Tai was at my house within 2 hours. The toilet seems to have gotten foreign object jammed along the line (boys will be boys) and they were not able to unplug the toilet and believe me they tried!

Tai went to the store to purchase replacement toilet and we were back and running shortly thereafter.  He even took the time to show the boys the new toilet and remind them that only biological items belong in it.  :-)

Great experience, I recommend Local Rooter & Plumbing and will call them in the future for any further plumbing issues.
Kelly S.
Kelly S.
06/06/2017 12:00:00 SA
I found this company via Yelp.  Thank you Yelpers.  Duy, the owner asked for a description of my plumbing problem and diagnosed it right away.  He quoted a $125 price for doing an auger job and said if it didn't work, there would be no charge.  He gave an estimated 1-2 time frame in which he would be by.  He came over 1 1/2 hours later on a Saturday night.  He ended up having to take apart the plumbing, quoting $225. He has a lot of integrity and knows what he is doing.  He was very low key and didn't get frustrated or annoyed that the job was taking so long.  You will not regret using his services.  I met one of his other employees, who stopped by to drop off a part.  He had the same demeanor as Duy.  And I did not have to ask them to take off their shoes before coming in to the house.  

Prior to calling Duy, I called Roto-Rooter, they quoted $250/hour with a one hour minimum.  Can you imagine if I used them?  3 hours * $250 =$750.
Amanda M.
Amanda M.
2/24/2017
Great service!  Three people show up to remove our old water heater, it was a 75 gallons tank.  They are really nice and very knowledgeable.  They got the job done within 3 hours from the time I called.  Now we have hot water running in the house and worry free.  Thank you!
Benjamin W.
Benjamin W.
2/22/2017
Just got my kitchen faucet replaced by Tai Thai財哥, very down to earth guy, no BS, he got the job done right with a reasonable price. I highly recommend him if you have any plumbing issues.
Oliver D.
Oliver D.
6/17/2018
I had to call them on a Sunday (Father's Day) and their man was on site just 15 minutes later. Unclogging sewer pipe and inspection with camera (finding the issue under the street) in less than 40 minutes. He took the time to explain us the problem and to take pictures. I'll definitely keep their number around for whatever sewer or plumbing issues I'll have in the future. Thanks guys!
Chris C.
Chris C.
10/15/2017
My shower drain was completely clogged this morning. Called Local Rooter & Plumbing at 10:30AM and they actually answered on a Sunday morning. They are really open 24/7. The appointment was for 12-2pm and Duy came right at noon sharp. He snaked the drain and was done in less than 30 minutes. He was courteous and took off his shoes in the house (asian household).

Duy also inspected the pipes in our crawl space to make sure everything else was ok and gave us some maintenance tips. Can't recommend them enough.
Geoff I.
Geoff I.
02/12/2017 12:00:00 SA
I called at 6:15pm on Sunday evening, and had someone at my house to fix my issue literally within 20 minutes.  I had a clogged kitchen sink.  They showed up, and were able to fix my issue within half an hour.  They left with no trace (other than a fixed sink) of being at my residence.  A+
Andrew C.
Andrew C.
12/30/2016
Experienced and honest plumbers. Prompt to respond to requests and good with communication throughout the process. I have worked with Duy and David on several issues and they're up front about the costs and scope of work, including an emergency water heater replacement, leaking dishwasher, replacing sink pipes, and snaking drains. I keep going back to them because they're reliable and efficient, and that's what matters.
Junior A.
Junior A.
9/30/2016
Poor communication while trying to receive a quote. I was told they would get back to me shortly, but then they just ignored my attempts to contact them.

+1 star for being contacted and trying to make amends, However, I was only contacted after leaving a review here vs responding to my initial means of communication. I went elsewhere to get the job done.
Stephanie M.
Stephanie M.
07/02/2017 12:00:00 SA
We had a shower faucet issue on a Sunday during 4th of July weekend and had to call a plumber. I found Local Rooter & Plumbing on Yelp with good reviews, and they were one of the few in the area not closed on a Sunday. I called and left a message, and within 3 minutes I received a call back from Duy, who said he would have a technician over between 12-2pm (it was around 10:15am). I texted him our address and he texted back that he'd have someone over by around noon.

Before 11am I get a text from him saying the technician is on his way over. Paul shows up in a few minutes, we show him the problem, and he diagnoses quickly what the problem is and quotes us a very reasonable price (less than we expected, especially on a Sunday holiday weekend!).  He takes pictures and leaves to buy materials at Home Depot.

The whole problem is fixed by around noon, the time we were originally told a technician would be over to help. Our faucet even functions better now than it did before (a lot smoother turn of the handle and much better water pressure)!

Paul was respectful and even removed his shoes upon entering the house. He was very professional, kind, efficient, and not only fixed the problem but improved the function of our faucet. Can't ask for better service!

Will definitely call Paul and Local Rooter & Plumbing for any future plumbing needs. Highly recommended and would give 6 stars if we could.
John K.
John K.
06/05/2016 12:00:00 SA
My wife received a call from a tenant who had a flooding problem whenever the upstairs neighbor used any water. It was Sunday at around 4:30 so I thought it probably would be difficult to get someone in to fix. I contacted a number of local plumbers that stated they were open on Sundays, a couple got back to me that they were booked, or done for the day(?) but Duy got back to me at 4:32 with Yes John we can be there around 5:30 to 6. I'll give you a call once we figure out the problems. We offer free inspection and only take payments when we take care of the problem. Thanks
My wife met Duy and 2 other of his guys there, they took care of the problem, explained to my wife what was going on and were completely professional. Needless to say, if we ever have issues in any of the unit we have, Local Rooter and Plumbing will be the first we contact.
Highly recommended!
John
British L.
British L.
01/11/2020 12:00:00 SA
When we used our sink this morning, it was leaking badly. My wife and I were anxious, because when the work week starts, we don't have a lot of availability to schedule something. Nonetheless, my wife looked on Yelp and saw good reviews for this place. She called, and they came out within the hour. Our plumbers name was Skyler. Skyler took a look at the sink and was able to make some minor, quick fixes and completely stop the leaking. He did it so quickly that he said he wasn't even going to charge us. We told him we wanted to pay him, but he simply refused to take any money. He said, We run an honest business, and I don't feel good about charging you for this. We will definitely be utilizing them again when the need arises with the comfort of knowing we will get an honest assessment.
Robert M.
Robert M.
1/26/2017
David did an awesome, thorough, professional job. When he had left and we decided we wanted a small adjustment to the way our new shower fixtures worked, he came right back and fixed them for us. He's thoughtful, kind, and was focused on doing things the right way. We'll absolutely have Local Rooter and Plumbing back for any future plumbing needs.
Kayleen T.
Kayleen T.
1/13/2018
Fast response, fair and honest pricing, and great service. We didn't know what was wrong with our toilet (not flushing but no clog) and Kim came to check it out. Turns out the main line was clogged. The job was done in less than 30 min. Thank you guys!
Dave C.
Dave C.
3/31/2017
Trieu did a great job.  He showed up on time, explained our problem clearly, and fixed it.  And the price was very good!
Mong W.
Mong W.
1/25/2017
David is the guy worth more than 5 stars! He's very helpful and professional. I screwed up my bathroom pipe when I tried to change the cartridge. I talked to couple of different plumbers and only David offered the solution without need to knock out the bathroom tile. And he worked very carefully to deliver the nice job. I'm very impressed by his work and very satisfied. Whenever it involves with water pipe it can raise big problem if not fixed right. David makes my mind peaceful and I totally trust him by the work presented.

Later on he also helped me change my main shut off pipe with pressure regulator. Again he delivered very detailed and nice job. I'm glad I find the right person at the first place.

In addition to the nice work, David is a very genuine and trustful person. He would never lie to you or trying to rip you off. The quality of his work and effort he put into it is worth every penny you pay. He knows what he's doing and always explains whatever question you ask him in detail. You don't need to worry about anything when you have him work on your issue.

With employee like David, no wonder local rooter got so high rating.

Really thank you David!
Brian T.
Brian T.
05/12/2017 12:00:00 SA
Had a late night plumbing emergency with the shut off valve of my toilet dripping water to the floor. Called these guys up and David was at my place within half an hour. He was knowledgeable, efficient, and overall very nice. I couldn't have asked for a better job!
Leon C.
Leon C.
11/23/2019
I had an urgent water leaking problem. Called 6 different plumbers, Duy was the only one who is responsive and interested in offering the help. He came on site within an hour after the call, assessed the issue quickly and provided a reasonable quote. Due to the lack of parts, he temporarily confined the issue and came back early next morning to get it fixed promptly. Thanks Duy for the great work!
James S.
James S.
5/16/2018
These guys are great and well deserving of the 5 stars they currently have. I contacted them on behalf of my mom because of her sewer line being clogged up. It was already late afternoon and most plumbers I called would show up the next day as the earliest. Lo and behold they showed up within 30 minutes. The person who showed up was a guy named Johnny, very friendly and professional. He took his time explaining to my mom and myself on what was needed to be done and fixed the problem. Even fixed my mom's leaky toilet tank no charge! Definitely will be using these guys for our plumbing needs 5 out of 5 stars! Thank you.
TJ M.
TJ M.
2/19/2017
David came in within an hour after our phone call to the company. The price was quite reasonable, and the plumber was extremely professional and friendly. He even explained some of the stuff when my son barraged him with questions.
Basically, we had a serious clogging with both bathroom drains backing up whenever we flushed the toilet or used the tap. It was so bad that we weren't able to take any shower and had to call the company on Saturday. David had to climb up the roof and clear out both primary and secondary pipelines, and we literally saw a massive amount of black grease filling up our tub and shower. Now our drains are working better than ever in the few years living at our house. There was no way I would have done it with some home plungers and snakes, and it was a great choice to choose this company.
Would certainly ask for David again if we run into any plumbing issues in the future!
Celia P.
Celia P.
12/02/2016 12:00:00 SA
I called last night for help with our shower handle. He came the next day and got it fixed in a few hours. The rates are great too! Thanks:)
Liz N.
Liz N.
06/05/2017 12:00:00 SA
Unfortunately I've had some bad experiences with plumbers in the past - I'm happy to say that Trieu broke my losing streak today. I called Local Rooting and Plumbing and Trieu was at my door less than an hour later. He was so professional and courteous - took time to explain the problem and present several solutions. At no time did I feel he was pressuring me one way or another. He was informative, efficient, reasonably priced and overall the best plumber I've worked with. There's no doubt I will be calling Local again!
Wei X.
Wei X.
01/02/2017 12:00:00 SA
Thank you David. You saved my life.

Excellent job for garbage disposal installation
Excellent job for clogged sink repair

Thanks a lot for instructions and coming so fast to help!

Recommend highly!
Leon T.
Leon T.
11/07/2016 12:00:00 SA
I had a leak in my irrigation system and Duy came out within an hour to repair. Fast honest service from a knowledgeable expert. I will definitely use him again!
Frank H.
Frank H.
09/01/2017 12:00:00 SA
Local Rooter & Plumbing deserves 5 stars definitely.

Two weeks ago I left a message to them about toilet leakage on Yelp. Duy then replied the message immediately. He then called me and said he can have a technician to check the issue on the same day.

The technician, Trieu, showed up on time. He went to the crawl space and did a detail check. He then showed me the pictures about the leakage and explained how he will fix the issue. The quote is reasonable so I decided to go with them.

After few days, Trieu came to fix the issue. He also came back today to do a double check to make sure there is no new leakage.

I really appreciate their hard work and excellent service. I will definitely use their service in the future.
Anthony C.
Anthony C.
6/27/2017
Again they complete the job flawlessly! This time around I had a water heater installed.  The heater I bought was larger then the old and a bunch of adjustments and replacement parts where needed. Duong Lee is like the mad scientist of plumbing.  Great job on clean up! I don't know the name of Duongs partner but this guy has awesome public relation skills. If I ever need plumbing again I'm calling these guys back to lay some pipe ;)
Candy M.
Candy M.
8/30/2017
I had David to come over in June and today at the different locations. Both experiences were excellent. David helped me to solve my problems. The first one was the water backing up to the shower pan. Today, my house garage sink had water that stays there for a day, I could not use the washer. and the dirty water came out from there when I use the garbage disposal. David spent the times to fix it and making sure everything every work before he left.
I highly recommend this company and David's detail services.
Chris D.
Chris D.
4/29/2018
We had a water leak on a week end and found Local Rooter & Plumbing on Yelp. I am glad we decided to contact them.

They answered our call right away and sent 2 technicians promptly. Johnny and the other technician were awesome: extremely professional, knowledgeable and friendly. This stellar quality of service was exactly what we needed in this stressful and unexpected situation.

I strongly recommend them to others. I know I'll give them a call if I have any other plumbing issue. I rarely review companies on Yelp but this time I felt they really deserved a shout out.
Elisabeth A.
Elisabeth A.
8/27/2017
These guys were awesome! Called at 12:30am when our water heater burst and they were the only ones that picked up. They came through the next day to replace the heater and repair pipes. They took the time to explain different options and solutions and walk us through the process which was definitely nerve racking. Very friendly team that thinks quick and knows how to respond to emergencies in a calm efficient manner. Would definitely recommend them and now have their number locked in my phone. Thanks Local Rooter!
Ethan C.
Ethan C.
11/11/2019 12:00:00 SA
Martin arrived on time and fixed our toilet tank leak that we told him about.  After he left we noticed a leak at another point in the tank (it didn't leak during his inspection even though water was filled; the leak took some time to be noticeable).  We asked him to come back and he promptly did, fixed that leak, made sure everything worked to our satisfaction without extra charge, and left us his number .  He was very polite throughout both visits and didn't try to sell us expensive repairs/replacements.
Chung N.
Chung N.
4/29/2017
Accidentally broke my main water valve.  Had the pleasure of speaking and working with Duy.  He offered me honest advice on how I could possibly do-it-myself.  I wasnt able to so Duy came two hours later to fix it himself.  Very down to earth guy! I'll definitely be calling him in the future if I have any plumbing issues. Thanks again, Duy!
Daniel H.
Daniel H.
6/17/2017
Called on a weekend 10pm, and David Dinh showed up at my door in 30 minutes and fixed my main line right away.  Great service at reasonable price!  Highly recommended and would be a repeat customer!
Misha S.
Misha S.
10/20/2016
Grateful that I found these guys on yelp. Our son flushed his underwear and a bunch of wooden puzzle pieces. I tried to fix it myself and failed. They went under the house and cleaned out the back up. These guys came early and were very pleasant. Same day service at a reasonable rate.
Jon S.
Jon S.
12/03/2017 12:00:00 SA
David came out within 2 hour of my calling about a backed up kitchen and laundry room, hydro-jetted from the roof, and had things running again in about another hour. - 3 hours from call to flush.  He provided options and costs, and made a recommendation that made sense without any pressure (unintended pun).  His work was clean, and he left the place in great shape at the agreed-upon price.  Highly recommended.
Mike C.
Mike C.
4/19/2018
Called them again when I need to install kitchen faucet. Again they come out just the second day. This time the technician is Tino. He arrived on time and inspected the work area before starting. He found an old leak from the sink drainage and also recommended replacing old stop valves, some of which are impossible to turn. I ended up asking him to fix the drainage pipe along with the faucet installation and leave the old stop valves alone. Pricing of all items are agreed upon before the work commences.

The installation was done meticulously. He even scraped up water stains where the old faucet was in contact with the sink. So far there is no leak and I'm happy with it.
Chin B.
Chin B.
1/20/2017
David is great.  Drain was slow the first time due to main backed up.  A couple of weeks later, it was slow again, so I called him.  This time it was clogged toilet paper on the inside of the house.  David came even though it was getting late and helped take care of clearing that and ensured that everything was cleared up.  Hard working person and great attitude.
K S.
K S.
8/28/2019
Can't say enough!  Our sewer backed up last night and I I looked up 24 hour plumbers with great reviews.  Duy answered the phone and was out to our house within the hour.  Duy fixed our plumbing issues within 30 minutes!!  GREAT SERVICE!  THANK YOU DUY!
Cupcake S.
Cupcake S.
10/14/2016
Awesome customer service. Came out to give me an estimate today and let me know that I needed to call the person who installed my water heater. Very helpful and informative. Thank you for taking the time to come out to my house today! I'll definitely use in the future.
Josh R.
Josh R.
08/05/2017 12:00:00 SA
I called them on a Sunday about a leaky dishwasher drain. They were the only plumber who agreed to come that day. They fixed the leak, but said three valves needed to be replaced as well, which I agreed to with some doubt (up sell?). A few days later, I noticed a new leak directly under the sink, which I believe was caused by replacing all the valves. They came back, but charged me again, stating it was unrelated to their prior work... BS!
Again the sink leaked. They came out a third time, fortunately there was no charge, even when they replaced a part under the sink.
It was annoying that it required three visits and I feel I paid way too much. But, it works great now and they were very timely, courtesy and professional throughout the whole process.
I would consider calling them again, but only on a Sunday when all the other plumbers in town are at church.
Ge N.
Ge N.
11/17/2017
Duy is very professional and efficient.  I will do business with him again. He is honest, fast, and solve the problem at reasonable prices.  We had clogged shower drains in two bathrooms. The plumber who came the day before did not fix the problem. Duy came in today and solved it.
Manami W.
Manami W.
11/27/2016
Duy's response time was fast. I was happy to find him working on a day after Thanksgiving to fix the leak under the kitchen sink. HIs work and the customer service were excellent and his rates reasonable. I recommend him highly and will definitely call him back for future plumbing needs.
J C.
J C.
1/24/2017
Woke up, no hot water on a Saturday. Can out early afternoon to troubleshoot.  Ended up having an issue as a result of a contractors working on my home. Dealt with a few folks, Thai, Toni and two others as they assessed made recommendations as to their first thoughts and after a process of elimination discovered a unique and one off situation that brought us hot water again. I have had numerous plumbing issues on my home and rentals and the first time using Local Rooter & Plumbing but they are my go to from here on out.
Neal H.
Neal H.
3/19/2017
Saturday afternoon we noticed that a lake had developed under our sink. The smell and mold was atrocious. We looked on yelp to see if we could find a plumber to come out during the weekend. After reading the Yelp review, I called Local Rooter& plumbing. They suggested we wait till the next day. The next day David showed up on time. He was very professional and pleasant. He was able to diagnose the issue right away. ( clogged air gap and broken garbage disposal)  He told us the price for the part and I was able to pick it up while he fixed the clog.  Overall very good experience. Hopefully we wont have to use them again....:)
Huong N.
Huong N.
3/17/2017
These guys came to the rescue when we needed them and it was late at night. They were prompt and professional and charge reasonable prices. In the end, they did their work and helped to resolve our problem.
M L.
M L.
03/10/2017 12:00:00 SA
They responded with a return phone call within 10 minutes.  A plumber was at my place within 45 minutes.  

David was courteous, considerate, and very competent, I would request him specifically in the future if that is possible.
Ram K.
Ram K.
10/14/2017
First of all, the technician TRIEU arrived on time as promised at 8 in the night. He was very professional, explained the issue very well, with lot of patients and politeness. He was very knowledgeable at his work. Fixed the issue on our main sewer line and charged a very reasonable amount and was not trying to project the issue big and extract more money.
In addition, he also suggested various options for the future on some major permanent works.

I would definitely recommend TRIEU and this company.
Yuko M.
Yuko M.
5/23/2018
Prompt response & good communication.
Affordable & reasonable pricing, friendly, reliable & professional service.
Thank you for your help.
Kevin I.
Kevin I.
10/20/2016
We've all had those moments... we think we're DIY masters and then everything quickly goes down the sewer. Well... literally in this case.

My attempt at installing a new water softener rapidly ended badly as water splashed everywhere in the garage and I couldn't get anything properly shut off. An emergency call to Duy at Local Rooter produced a late night intervention and water stoppage, thus saving a lot of damage. He was able to identify that (1) the bypass valves that controlled water to my softener were ancient and thus shot (2) the water main outside wasn't actually shutting off water to the house (also ancient and done for) and (3) being the gorilla that I am I had managed to cross thread the nozzles on the back of the new softener thus causing more leaks.

I agreed to order replacement parts for the softener and planned for these other repairs... and was amazed two days later when I suddenly had no hot water. Yep! My sixteen year old water heater was shot too! Another call to Duy... and he was able to send his crew out (Tai and another gentleman whose name I unfortunately didn't get) and replace the heater the same day. A few days later once the parts came in, another appointment was made (thanks Vo!) and the remaining repairs were taken care of.

Everything was done diligently with great communication, and all was cleaned up afterward. Thank you all so much for saving me from my lack of maintenance and destructive tendencies...
Seema C.
Seema C.
10/10/2019 12:00:00 SA
The best service! I was having a dinner party and my sinks backed up hours before my guests were due over. They were able to send somebody out right away and Alex was incredible with his knowledge and service. Straightforward costs - no add-ons - and extremely accommodating when my nerves were fried. Would highly recommend. Thank you, Alex and Local Rooter & Plumbing!
Kar R.
Kar R.
12/16/2016
I generally do all these types of repairs but I was stuck in a situation that would had me pulling my floor up and replacing the drain.  They came in looked at the issue and resolved it in an hour... I had used and Auger on the main earlier in the day with no help, the bathrooms were on a separate line without a clean out, even tried pulling the toilet but couldn't get the snake to work there either.
Judi S.
Judi S.
10/10/2016 12:00:00 SA
Excellent service. Showed up quickly and very knowledgeable. Fixed my bathroom after another plumber had messed up. David was a lifesaver! I would definitely use him again and recommend him to anyone in need of a plumber.
Vishnu J.
Vishnu J.
11/12/2016 12:00:00 SA
This review is a month overdue but better late than never.

Back on November 13, I had been waiting 3 days for my very clogged kitchen sink to get fixed. Our property manager sent a guy who came on 3 different occasions and was never able to fix it. It was late in the evening and we just wanted our sink fixed. I looked around on Yelp and found that these guys were open and thought to give it a shot. I called Thai at 7:30 PM and he sent David out to the house within an hour! By 10:37 David got the job done! David was great. He used a long snake and was very patient and helpful. He didn't have to use a system flush and he was able to save me money. These guys are great, they're there when you need them, even late at night for those unpredictable mishaps. Thanks to Thai and David we didn't have to use our garden hose to do the dishes anymore.
Wenny T.
Wenny T.
8/23/2016
Our kitchen sink is clogged. Duy came and fixed it within a short time. What I am more grateful for is that he fixed the sink p-trap, which were leaking due to our failed attempts to fix the clog our selves based on our yourtube search (ha!) without extra charges. Great customer service coupled with reasonable pricing and skills. I am a happy customer.
Phan T.
Phan T.
5/29/2019
We had a pleasant experience with Local Rooter & Plumbing.  Our toilet was clogged and draining slowly.  The usual DIY remedies didn't work so we decided to call in the professionals. I used Yelp to contact them and got a prompt reply. It wasn't an emergency so I scheduled an appointment for the following day.  They came by and resolved our clog in a short amount of time.  No complaints here.
Tom L.
Tom L.
10/21/2016
Excellent fast service!  Can't recommend Tai highly enough - he's a superior, courteous service provider.
M S.
M S.
8/18/2017
I had a 9pm emergency and called Local Rooter & Plumbing. David was fantastic, I really appreciated how quickly he showed up and his attention to details.
Bruce H.
Bruce H.
11/02/2016 12:00:00 SA
Our kitchen sink drain line became plugged, which affected our bathroom sink and washing machine.   It was Halloween night, and David was sent out within 90 minutes.   At his suggestion, we tried to do some coordinated plunging so he wouldn't have to charge me.   After 15 minutes, we gave up and he apologized for having to do work that I would have to pay for... I just wanted to get the sink fixed, but I was really impressed with his attempts to not charge me.   He also threw in some free work.    I don't write a lot of reviews, but this was truly 5 star service.
Arnie B.
Arnie B.
8/16/2017
I called this afternoon told them my issue. Got a quote.
Then I called again after 4 pm  to let them know my status of my clogged bathtub. Reasonable price. Tech Trieu came and assess the situation. He went to check main sewer all good . Crawled under the the house to assess. Came out and let me know what he saw. Shocking pictures of warnings but very good on analyzing. Did not find no root cause under the house. Gave his price and was very reasonable. Trieu is very good and entertaining. He gets the job done. Thank you very much. A 5   rating from me.
Maria A.
Maria A.
6/14/2016
Thank you so much Thai and Bo we really appreciate you guys coming out and taking care of leak in the shower we had this problem for almost two weeks you came out in such short notice and did great job for us you guys are really professional and price was super affordable definitely will be using your services again and sharing your contact with our friends and family sincerely Maria and Robert
Dony C.
Dony C.
4/19/2019
Unfortunately it seems as soon as I posted this very positive review we received poor service actually no service. Between my husband and myself we tried contacting them for help 3-4 times between messages and calls but didnt get any response. Bums me out because I like supporting the small shops and we liked the service we had received.
Sara C.
Sara C.
11/04/2016 12:00:00 SA
They came promptly, didn't leave me hanging with a water leak, got things fixed in a good timely manner and were great to work with, reasonably priced as well!!!  Tai Thai was great to work with!
Rachel G.
Rachel G.
8/14/2016
Duy and his crew saved the day! Our shower drain was regurgitating our toilet's contents after every flush. With a quick Yelp search I found Duy, Vo and Thanh and they came within an hour to unclog the pipes. They were upfront about costs and very reasonable, even on a Sunday last minute. They fixed us right up in less than 30 minutes. Duy was very personable and reassured us every step of the way. I highly recommend them and I'll keep them in mind in case of any more issues.
Sam H.
Sam H.
08/01/2017 12:00:00 SA
David did an excellent job clearing our clogged pipes.  After we failed to plunge out the problem and only made things worse, we called Local Rooter very late at 11:45pm on Monday and left them our address via text.  He promptly arrived within 30 minutes.  David immediately diagnosed how to fix the problem.  Because the clog was impossible to reach via a snake- no convenient cleanouts, he  climbed to our roof (in pitch dark) and used a hydrajet hose through air duct access to the pipes.  David was extremely knowledgable, courteous and thorough in his work.  Most impressed.  We would call again in the future.
Saman G.
Saman G.
07/07/2016 12:00:00 SA
Fixed my problem at 10pm; these people are quick, honest, and reliable. Highly recommend
De V.
De V.
12/14/2017
Called on  a Saturday and was told that someone will be at our place by 5PM.  Duy actually showed up before 5.
Our problem turned out to be a broken sewer pipe instead of just a clog.
We reached an agreement on what needed to be done.  People were there the next day (a little later than expected but not too bad) to work on the repair.  The job was not 100% completed until for a couple of weeks but it was due to the city not being able to send out inspectors soon enough.   (Thanksgiving week probably didn't help.)
Overall: good communication, easy to deal with.
Jennifer X.
Jennifer X.
10/12/2016 12:00:00 SA
I wish there is a 10-star that I can give Thai and David. They came to my house to fix a problem with water backup from our washer drainage line.

The problem has been hunting us ever since we moved in. When it happened, usually a plumber came, snake the line, temporarily fix the problem and one or two years later, we have to snake it again. This time we had very bad luck, our home insurance warranty asigned a very bad plumbing company to us. They dropped a metal snake head in the line. Instead of fixing the problem, they created a bigger one and even wanted to collect payment (btw, that company's name is Performance Electric, NEVER ever use them even if your home insurance assigned them to you).

We found Thai's company from yelp based on the good reviews. The fact is that every good things said in the previous review are TRUE! They are honest, thinking from the client's view, not only fixing the problem, but also providing a solution that you can benefit in the future. PLUS, their price is very reasonable!

They had to open the wall in my garage to trace down the location where it is clogged. David patched the wall back after the work is done. It is the most beautiful patch I have ever seen. David even added a power outlet on top of my washer so that I don't need to use an extension cable any more.

I will definitely be their loyal customer from now on, and recommend them to everybody I know.

Thank you, Thai and David! And keep up the great service.
Jonny R.
Jonny R.
04/08/2019 12:00:00 SA
Duy was very professional gave me an honest answer to all my questions.  He did not give me any BS answers he was up front about everything.  He was here the time he said he was going to be here.   I will use his service again.
Huiyi L.
Huiyi L.
07/07/2017 12:00:00 SA
I had a leak under my kitchen sink. Tai Thai answered my call and gave me an free onsite estimate in 3 hrs. After agreed on parts and labor cost,  He came in next day, fixed the problem fast and also cleaned up after himself. I will definitely use him again.
Jane P.
Jane P.
6/16/2019
Duy and his assistant, Jamie responded promptly to my emergency (leak under the house) and on a Sunday (Father's Day to boot!!!) and we're very professional, courteous and did a bang up job. They found the culprit right away and fixed it quickly at a fair price. I will be sending them referrals for sure. Thanks again!
john l.
john l.
7/14/2016
Quick response and professional service sums it up.  I had two leaks (service water valve and shower faucets) that needed repairing and called several plumbers that were rated 5 stars on Yelp...I became a bit frustrated over a couple of days with lack of response, being on vacation with no backup or going back and forth by e-mail/text with no real action.  I have read other reviews on Yelp that expressed similar frustrations so I was managing my expectations in that direction.

I called Local Rooter & Plumbing in the early afternoon (about 2 pm) and Duy picked up right away and promised someone would stop by the same day before 6 pm.  Sure enough, Kim and Thai arrived, inspected both leaks and gave a prompt estimate at no charge (one of the other highly rated Yelp plumbers wanted to charge me $125 just to give an estimate (huh? nope.)).  Kim clearly explained what needed to be done and had everything needed to repair the main service water valve the same evening and to follow up on the shower leak the next day (since plumbing store was closed).

They replaced the aging, leaking main service valve in about 1.5 hrs with an amazing array of high end tools and ingenious contraptions to do the job right.  They also recommended to add a valve feeding to the irrigation line and tapped in an additional valve for a garden hose...pretty slick.  Next day, they completed the job for the shower and everything is working perfectly.  Excellent labor warranty as well.

They were both very engaging and professional and you can see they are passionate about their work and making the customer happy.  The other tidbit is their truck was tricked out not only with some high end tools/accessories but also had a customized solar panel array that provided independent power to not only recharge all of their tools but also with inverter to operate their heavy duty snakes and other tools.  They are self-contained so no need to rely on any external power sources...they are definitely ready for a zombie apocalypse  :).

In summary, their fantastic service is what will make me a repeat customer and also motivated me to write up this detailed review.  Their insane work ethic and hours (you can see they are listed as '24 hours' under hrs of operation on Yelp) while charging a very fair price and most importantly, fixed the problems quickly are unparalleled!  Many thanks to the Local Rooter & Plumbing team as they absolutely deserve the business where others can't fulfill!
Anthony C.
Anthony C.
11/08/2017 12:00:00 SA
Had a clogged sink so I tried Drano, but it didn't work. I called them and they were ready to show up the same day, but I scheduled an appointment for the following day and they showed up promptly. Duy and Kim fixed my sink in literally 2 seconds and gave me some tips on preventing future clogs. Great customer service!
Samira S.
Samira S.
03/08/2017 12:00:00 SA
I can't say how happy and satisfied I'm with the professional and honest work that Duy and Trieu Doan did today.  After dealing with my insurance and being disappointed, I've read the reviews for local rooter and plumbing and requested a quote, Duy replied within an hour and came over and fixed and replaced the toilet with Trieu. Everything only took 2 hours. Thank you!
Dennis W.
Dennis W.
8/19/2019
I had a leakage problem under the toilet that was seeping water underneath the linoleum.  I called in the mid morning and Tai came out to inspect a few hours later.   He quickly determined the cause, repaired the problem, put the toilet back in place, and sealed around the base of the toilet.  All done in less than an hour and reasonably priced.  I would definitely call again for plumbing needs as Local Rooter and Plumbing is very efficient in their work and quite knowledgeable in assessing the issue.
Kevin W.
Kevin W.
07/03/2016 12:00:00 SA
Duy arrived in the time slot he told me he would and was able to fix my issue with a backed up pipe. Duy worked tirelessly to ensure the pipe got unclogged, and made sure it was unclogged at the end. Price was reasonable.
Susan L.
Susan L.
05/11/2016 12:00:00 SA
Duy and his crew were OUTSTANDING!

When I came home in the evening to my bathtub filled with the contents of my upstairs neighbors' garbage disposal, I was pretty sure I wouldn't be showering again until sometime the next afternoon if I was lucky. I found them on Yelp and after reading a few reviews. I called thinking that I'd make an appointment for the next day. NOPE, three guys with two trucks were here within 30 minutes! And less than an hour after, my tub was unclogged despite that the clog was 23 feet deep.

Pricing was super reasonable. They were upfront about costs from the getgo and said they wouldn't take payment if they couldn't get the clog out.

I should also note that without even asking, Duy and his crew all removed their shoes each time they came in and were very careful about not making a mess. Duy even tried to clean my tub for me before he left!

Will definitely call them again for future plumbing problems!
Mike F.
Mike F.
6/19/2017
Tai Thai came over, same day from the request, which he answered super quickly. He is super nice and professional. Did great work very fast and even cleaned up after!! He is the man for these services! Cheers.
HsiaoFang C.
HsiaoFang C.
08/06/2019 12:00:00 SA
Duy is very friendly and he is on time coming. He is very professional and find out the problem efficiently. I will keep them for my first priority plumbing company.
Peter N.
Peter N.
7/18/2016
Fast response for the quote. Was on time. Gave a good initial quote, and when they had to go deeper (into the problem) found other real problems along the way. Gave explanations for the real problems and recommendations. Then proceeded to work on it after I approved of the repairs. Fixed the bathtub piping (removing and reinstalling water heater), snaked the kitchen and tub for a good deal. Didn't have to do any unnecessary destruction, or any for that matter. Worked around obstacles and cleaned up after themselves. In 2 hrs they were done.
Great job guys.
Lucia R.
Lucia R.
4/30/2016
We had a clogged toilette which led to find out that the main pipe line handling the other two bathrooms as well was damaged. As soon as we found out that we were not able to use any of the bathrooms I went on yelp to find a company and found Local Rooter and Plumbing which they did arrive quickly and fixed it quickly. I was very satisfied on their service! I will definitely call them again for their service!
Michelle W.
Michelle W.
11/24/2018
Dropped my wedding down the sink drain and I contacted this service for assistance. Rather than coming out and charging me for the service, they were honest enough to call me and share with me how I can get it out of the drain pipes myself.
Sandeep M.
Sandeep M.
5/26/2016
This the second time I had these guys out to my house. Had a major issue with sewer drain which needed digging up the front yard. Called them at night around 930pm and they showed up within an hour to take care of the issue. The whole crew is very professional, clean and take pride in what they do. Price estimate was very reasonable given the amount of work that needed to be done. They are going to be my goto guys for everything plumbing related. Highly recommended.
Mary G.
Mary G.
04/03/2016 12:00:00 SA
Worth every star! Huge thanks to Duy and his crew for their fast, friendly, honest and professional work. From initial contact over the phone to right when the job was done, these guys were courteous, knowledgable and looks out for you, the customer, and your home. Duy and his crew arrived as promised and gave me a reasonable estimate on the work that needed to be done on a leak we were having in the master bath shower. He explained in detail the cause and how he would fix it and the process. Once we agreed, they went straight to work. They wore shoe covers so thats a plus! They worked quietly, didnt make a mess, and made sure they didnt leave until we went over what was done and everything was to my satisfaction. I definately will be using this company for any future jobs and I highly recommend them! Give them a try. You wont be disappointed :-) Thanks guys!
Wayne L.
Wayne L.
7/28/2016
Great people did great work! The drain got backed up and the guy found the root cause in a short time. Then he had the old pipe replaced and we can run the water fast! Thank you!
sergio a.
sergio a.
07/01/2016 12:00:00 SA
These guys came out the same day. They inspected a backed up bathroom sink. They made suggestions to try and save me some money. They didn't try and sell me anything I didn't need. I really appreciate the honesty. They even warranty their work. My sink is draining like it should. I'll be a repeat customer for sure. Thanks again.
Derek L.
Derek L.
7/18/2016
Met with Mr Vo, great service , on time , quote was reasonable, comes with 6 month warranty, very please to have found him in Yelp.
Max R.
Max R.
05/07/2016 12:00:00 SA
Duy and his crew responded to my leaking shower the same night. They came in and expertly assessed the situation, gave me comprehensive options, and then completed the work quickly. It was a difficult job but they managed to fix my leak and even dealt with the water that pooled under my house.
Amit S.
Amit S.
10/03/2016 12:00:00 SA
Am going to bump this up because of good customer service. They got back to me and within hours fixed the problem with the right tool. And looks like they did a good job. Am bumping it all the way up to 5 because they did it without any excuses
Mimi N.
Mimi N.
01/05/2016 12:00:00 SA
Came home from work today to a clogged sewer!!! Called around to several places, described what was going on and received quotes from multiple places.  Local Rooter & Plumbing was the last call before I had to set an appointment for the next day to get decent price.  But once Duey gave me a quote that didn't change by business hours, I was able to have him and his partners come today and clear up the sewer!!  I didn't have to wait until the next day, lowest price, cleared sewer, put a camera down the sewer pipe without extra charge and gave me other tips.  They were a very friendly and professional crew.  I highly recommend their services to everyone looking for a great professional plumber who you can trust.  Thank you guys for helping me out, truly appreciate the service!!!
Belinda S.
Belinda S.
4/15/2017
If you are looking for a responsive, high quality, professional, and ethical service at a fair price, look no further!  I called Local Rooter (based on a recommendation from my son-in-law who used Local Rooter to clear their sewer line two weeks prior, who highly recommended Local Rooter as they worked very diligently to successfully clear his sewer line).  
Within 30 minutes of my call a crew of 2 with the right equipment showed up on the job, clearing the sewer line in about 90 minutes.  They provided high quality, timely and ethical service to my mom who is almost 80 and who had been taken advantage off from another company who broke her sewer line on a Friday with no resolve and had my senior mother signing a contract three days later for $17,000 plus to put in a new sewer line (which she didn't need and couldn't afford).  This call saved my mom over $14,000.  So sad that some companies take advantage of seniors, but not Local Rooter.  They are fair and don't exploit seniors.
Wuneye W.
Wuneye W.
7/15/2019
Used Yelp to contact Duy who replied almost instantly.  Since I didnt have an emergency, we scheduled the morning next day.  Duy arrived on time, gave an initial estimate and started addressing the issue.  He dug to discover the issue, repaired the corroded galvanized section and filled in the area.  Estimate stayed the same and I would absolutely recommend him.  Thanks Duy!
Juliet A.
Juliet A.
01/09/2016 12:00:00 SA
With this years El Niño forecast looming, we needed our storm drain to be cleared asap.  Duy and his men came the day we called and got straight to work.  They are a nice group of three professional guys that are not only easy to talk to, but honest and diligent in their work ethics.  Our drain trench was completely clogged due to years of neglect.  They were able to clear it out and installed a drain box to properly drain the water.  They cleaned the work area very nicely and moved all our patio furniture back as was.  Their work is also covered for a year incase any problems arise.  We are very happy to find this company and plan to use them for future plumbing issues.  They handle all plumbing problems, inside and outside of the home.
Ian S.
Ian S.
5/14/2016
When our main sewer line started backing up, I called a couple of the big plumbing/rooter companies and they couldn't come for 2-3 days. I turned to Yelp and found Local Rooter & Plumbing and was glad I did. They were able to come within a couple hours and finished the job in no time. Duy and his partner were both very courteous and friendly, and did a lot to explain what was going on and how these kinds of backups can occur. If we have any plumbing needs in the future I'll be sure to call them first.
Gen A.
Gen A.
2/25/2016
Ken came out to unclog a backed up drain for me. He was quick, clean and easy to work with.  Ken was able to find the root cause of the issue (which was causing the clog on a bi-annually basis), and gave me suggestions on how to fix it. I didn't feel any pressure to make decisions immediately and Ken made sure that regardless what I decide, they'll be available to help. I highly recommend this company! Polite, honest and easy to work with.
Jen T.
Jen T.
06/04/2018 12:00:00 SA
Fast response, good work. Tino gave a thorough inspection and explanation on the problem and promptly fixed it the same day. Since I was a clueless noob homeowner, Tino gave me a free home check on what to keep an eye on, options if things break in the future and patiently answered all my plumbing questions. Tino even came back early next morning, a Saturday, to check on the work. Highly recommend local & rooter plumbing.
Eric S.
Eric S.
10/19/2017
Contacted these guys and KIM came out next morning and promptly diagnosed and fixed the problem. KIM is just simply AWESOME! 5 STARS!
Ying L.
Ying L.
8/22/2016
I changed my review from 2 star to 5-star for the following reasons:

1. Duy came to my house and investigate what happened 40 mins after I posted the review.  
2. He was genuinely sincere and wanted to help.  He acknowledged the mistakes that his new employee made.  As he learnt we have found another technician to fix the remaining issue, he gave us a full refund.

I have never experienced this level of customer support in the past from any service providers.  For all his care and response, I gave him two-thumbs up and will use his service again in the future.  

-------------
I would almost rate them 5-star if it was purely based on the initial response.  But I spent $$$ and the issue was not completely fixed.  

One of our main sprinkler valves was broken and started leaking badly.  I called on a Sunday and was told that they would do free estimates.  The technician showed up within an hour.  My appreciation was beyond description at that point.

However things started going south after that.  First, the initial estimate for changing a valve was far more than what I originally expected.  When we told him that we would have to find someone else, the technician gave us a better quote, more in line with our expectation.  Then we said go ahead.  He went short on a part and had to purchase, we agreed to add more to the quote.  But in the end, it is still leaking.   he only fixed the pipe but not the sprinkler head because he said it would not be his job.  Then he left.

I had wished that they would have told me ahead of time.  Then I would have gone straight to a gardener who would have helped with both pipe and the sprinkler head together.
Pat L.
Pat L.
7/24/2016
Sunday morning. I wake up and hear dripping downstairs. My toilet is broken and I now have a waterfall coming out of my recessed lighting in the kitchen. I get on Yelp and find Thai. He came out right away and got everything squared away. Very easy to work with and super customer conscious. Thanks again.
George Y.
George Y.
12/26/2017
Kitchen sink clogged after Christmas dinner. Called Local Rooter Plumbing this morning and they came right out. David came out, assessed our problem and fixed our clog in 35 mins. Great people who know their work. Thank you!
Bird W.
Bird W.
6/18/2016
We were having problems with our sink for a while, because we had a bad contractor remodel our bathrooms.  Anyways, in comes Thai and Duy they were very informative, professional , and even let me know of other problems I may be having.  I live in an old house with no crawl space, so it could be a challenge to fix plumbing problems.  Long story short, looks like these guys will definitely be our go to.  Thanks for all.the help guys!
Sarin M.
Sarin M.
3/28/2016
This was 5 star service.
They came within 1 hour of calling and clear my toilet clog in a very short time.
Fit also gave tips and suggestions on how to avoid future problems.
Totally recommended!!
Thomas C.
Thomas C.
6/21/2017
Responded in timely manner, arrived within the time-frame agreed upon, straightforward and polite. If we have issues in the future, we will be calling Tai first.
Lexi M.
Lexi M.
06/09/2019 12:00:00 SA
Excellent Plumbing service! I called Duey and he helped us figure out how to shut the water off without even visiting us! You can tell that he really cares about others and helping fix the problem based on his responses. We appreciate you and are thankful that the water did not overflow our garage!
C A.
C A.
9/19/2016
Thai and his team are amazing! Returned my initial call within an hour and was out at our home within four hours to help us with a nasty leak downstairs. Thai was able to fix the issue, on the spot. Simple, quick fix ( I was actually my embarrassed cause I didn't check the toilet in the downstairs bathroom myself ) Thai didn't even charge me. Obviously each situation is different. Stand up guys and would not hesitate to use them again or recommend them to my family & friends!
Yunus S.
Yunus S.
01/02/2019 12:00:00 SA
Perfect service! I called at 4:30pm because tub and bathroom were clogged. Tai picked up the phone, I described what's going on, he was here in 15 mins. He checked out the situation, and unclogged everything pretty quickly. He also made recommendations which would help prevent these issues in the future. Price was reasonable, too. Overall, I am very satisfied with his work.
Rosemary R.
Rosemary R.
5/17/2017
I had the best service from Kim. He did not stop looking for the problem I was having with my kitchen sink until he figured it out. He even replaced some of the pipes. Kim you are the best
Thanks for being so professional and such a hard worker.
You're the best
Susan B.
Susan B.
10/04/2017 12:00:00 SA
In July they came out and replaced pipes under the home and did some work on both toilets. I have not written a review as of yet because we are waiting for someone to go under the house to see if there are any wet areas.  I do want to say that for the most part they were professional and nice. today I'm told one of the toilets is leaking around the base, but I have to verify it before calling them.  I want to give them a better rating but have to wait to update it by end of this month.
Jitendra M.
Jitendra M.
05/07/2017 12:00:00 SA
I would give this company and the technician, David, 5 stars for promptness, professionalism and cleanliness.

We had a nasty main line clog with water backing into the bathtubs. This was at 10pm on Saturday. I found this company on Yelp. They picked up the phone promptly, quoted me on the phone and dispatched a technician right away. The technician, David, arrived some time before 11pm and got to work. He snaked the line almost to 100ft. He also augered a toilet. Both jobs ended up being lot more difficult than predicted, but David did not complain once. I hope we don't have another emergency, but if we do, I will call David again!
Allen W.
Allen W.
4/28/2019
Since sewage pipes inside my house been replaced, the outside sewage pipe just couldn't take the increased water volume. All sewage back up to my house.  I called LR&P again for help. Duy and his team spent 5 days to replace old pipe outside and also helped to remove a tree. Another remarkable job! Now I can flush my toilet without worry. If anyone has plumbing problem, just give LR&P a call. They will answer.
Tejaswi R.
Tejaswi R.
1/30/2016
Very professional team of people with the right equipment.. I found them through a website dedicated to home improvement service finding.. Had a clogged shower which had not been working for a while.. They fixed the issue which previously was not fixed by a handyman and another local plumbing group.. Would definitely reach out to them again for any other plumbing service and also suggest them to my friends..
Max N.
Max N.
6/14/2016
I made an appointment with Thai (not sure if my spelling is correct) over the phone and he came out next day at the right time. He cleared our clogged drain quickly, gave us a detailed invoice and a quote for hydro jetting in case we need it. Very professional.
Kris S.
Kris S.
05/08/2018 12:00:00 SA
Second time we've used them and both time were great experiences. They're prompt, affordable and do quality work. Most recent professional was Tai Nguyen who did a quick job on our bathtub. He explained the issue, did the work quickly and cleaned up before leaving. Will definitely use again and recommend to our neighbors.
Sophie Y.
Sophie Y.
04/11/2019 12:00:00 SA
Called Duy around 10:30pm for a sewer backup. He responded in 20 min and worked until 2am. He explained the problem, fixed the backup issue, and gave a few tips on proper maintenance. Hard working and professional. BTW, the diagnostic camera he used is really impressive. Strongly recommend Local!
Ed A.
Ed A.
11/23/2018
Pricy. The guy came to fix a leak in kitchen. After he did the job, asked him if there is a warranty, he said they don't give any warranty on any job. Charged a lot for a 30 minute job. After I posted this review, the owner saw this and called me that they do give warranties. Came to the house and gave me a month warranty for the job. With much apology he said that he will tell his employees that they give work warranties.
K T.
K T.
01/07/2016 12:00:00 SA
Called Local Rooter & Plumbing after getting a no show no call from another plumbing company.

I called LR&P after another company decided not to show up. It was sunday (1/3/16) and i needed to get my toilet installed. The flange on the sewage pipe was in bad shape, the anchor bolts wouldn't secure properly.

Duy and his partner came to my house 30minutes after i called him. Very professional. They looked at the flange and then inspected the pipes under the house. They told me there was leakage and showed me pictures of the damage. The pipes were old and I decided to have them change the plumbing for both bathrooms.

They came out on Tuesday and completed the removal and install of the toilet and plumbing by the end of the day. They came back the next day to inspect that there were no leaks and replaced the main supply line as well. It was steel & was pretty rusty. The whole time they were working on the supply line, they were getting soaked by the rain.

All in all, i was very impressed by Duy and his crew. Their pricing was very competitive and the quality of their work is top notch. If i need any plumbing needs for my home or business, they would be the ones to call. They weren't pushy or tried to upsell repairs, they gave me a heads up that so and so part is still good but may need to be replaced down the line.

Definitely 5 stars!
Julie L.
Julie L.
7/29/2016
Loi was very helpful.  He was able to come very quickly for the unclogging of my kitchen sink.  He was honest with his work and did so politely.  I was very pleased by the quick resolution of the problem I created!
Mohamed S.
Mohamed S.
3/28/2017
I first had David come over to try to replace a leaky shower valve. David had to leave to buy something but his van broke down. company sent 2 guys to finish the work. They had to up the price but I was happy that no damage to the pipes or valve.
Usman M.
Usman M.
11/11/2018 12:00:00 SA
Best customer service everrrr!!!! I called Local Rooter & Plumbing to ask for a quote. Duy answered the phone and asked me a couple questions. Then he walked me through some simple trouble shooting techniques which fixed the issue. He could have easily just came to my place and charged hundreds of dollars, but he decided to be a good samaritan and help me over the phone. If something is easily fixable, they will walk you thought the steps. Duy, you made a permanent customer!!!!! Thank you!
Peter T.
Peter T.
3/27/2017
Great and friendly service! Got the main pipe unclogged in less than an hour, and the price was 1/2 of some of the quotes I got here on Yelp. Kudos!
lonni f.
lonni f.
7/24/2016
Good experience.  They arrived when promised, finished up promptly, and charged what was agreed upon.
Scarlet T.
Scarlet T.
3/15/2017
This was my first time calling this Co. My sink got overflowed and water was all over my floor and I had to clean everything and I was stressed so I called this Co. and they send David to my house in less than an hour. He was such a wonderful and kind person, he fixed it so fast and didn't even let me to stress. Thank you David.
Nanditha N.
Nanditha N.
07/11/2018 12:00:00 SA
I highly recommend local rooter and plumbing. We had a drain clog and Tai came just an hour after we called. He did a great job of clearing the block in the drain in a very short time. Very professional and reliable
Vicki T.
Vicki T.
6/28/2018
Johnny and Steven just saved my life! Dropped my engagement ring down the shower drain, called and they were here within an hour. Got to work and got my ring back a mere 30 min later. Amazing service. They were so sweet to my toddlers as well, who couldn't resist poking their noses in while the guys were working. My 4 yo daughter's review? I want to be a plumber when I grow up!. That's 6 stars right there.
L P.
L P.
4/16/2018
Can't rave enough about LR&P!  Great company!!!  I'm super happy that I decided to use them.  They responded promptly and were able to send someone out the same day.  Tai came, he assessed accurately, charged me a fair price and completed the job efficiently and professionally!  He made sure to clean up the area before he left.  He was courtesy, respectful, and competent!  Enough said!  Ask for Tai!  He won't let you down!
John A.
John A.
9/25/2016
This guy got to my house cleaned out our kitchen sink with only an hour notice right before our party   Thank you so much very professional and clean.
Ted T.
Ted T.
10/06/2017 12:00:00 SA
Honest, On Time, High Integrity, Great Quality, Responsive.  I've used Dewey, Paul and team three different occasions now.  This last one was so severe, an underground  crack in the PVC water mainline that was a hidden leak that was killing our water bill. Will absolutely be the first people I call if I have such issues in the future.
Feyd N.
Feyd N.
06/06/2016 12:00:00 SA
We had a relatively new hot water heater (HWH), that was installed within 2-4 years back, whose pilot light could not be re-lit. I looked up what could be possible solutions online, but due to certain circumstances, I was concerned about there being an issue with the gas line[s]. The HWH was no longer covered by its warranty so we searched a bit on Yelp and found Local Rooter & Plumbing; I contacted them and they made arrangements to come help us out quickly. Mr. Loi Thai arrived promptly and immediately assessed the situation; he was extremely courteous and professional; our HWH was up and running in very little time! I highly recommend their services and would certainly contact them if we ever have a plumbing related issue that they can solve, in the future.
D S.
D S.
06/04/2016 12:00:00 SA
Duy came out on a Friday evening when our front main line developed a leak.  He arrived about an hour after our phone call, and fixed the issue with better materials in about an hour as well.  High quality work, and friendly customer service too.

We were about to leave on a trip to Disneyland the following day so we really appreciated Duy coming out so quickly.

Highly recommend!
Linus T.
Linus T.
5/29/2016
I had an underwear clogged in the toilet of my apartment and those guys unclogged the thing in a very professional manner and they have been really helpful. Thai was extremely helpful and caring, and despite the toilet was clogged in an unusual way, he resolved the issue with absolute professionalism and he absolutely saved my night. This will be my goto place if I were to encounter more plumbing issues.
Kasondra A.
Kasondra A.
5/28/2016
Trevor was a great guy, who did an even better job on my water heater! I didn't have to wait long at all. The prices were low and the job he did was amazing. He was very friendly but also professional, and he completed what needed to be done quickly. I would recommend their services, GREAT JOB!
John Tipo H.
John Tipo H.
1/14/2019
These guys are quick, effective and no nonsense. Early Saturday morning we had a slow running toilet and some back up debris to the bathtub, sure signs of a clogged main. I am somewhat handy and tried to fix it but this was beyond me. We were fortunate that our older house has a sewer clean-out access point outside. The wife said we have used Local Rooter before so I gave them a call. Tai & Toan happened to be in the area and were able to arrive at our house in their large unmarked truck within 15 minutes of the call, not bad on a Saturday morning. They identified the problems quickly gave us the options of a simple clean-out or putting a camera inside pipe to view the problem as well which I preferred not to look at. They gave us an up-front quote, I happened to know the approximate cost of clearing main line clog from our neighbors and Local Rooter was right in range. The clog were cleared very quickly, what a relief. We will definitely call them again for future plumbing needs but hopefully not anytime soon :) Thanks guys.
Sam C.
Sam C.
8/30/2016
Had a great experience with Local Rooter & Plumbing.  Duy responded to my quote request on Yelp in a timely manner and was upfront about the pricing, which was very reasonable in comparison to the other plumbers I contacted.  The total price was just a little bit more than their standard installation due to plumbing in our Condo complex and understandable.

I had them install a whole house filtration/descaler system, and they did a great job.   I initially had an issue with my kitchen faucet after the install as the pressure was low, and I called Duy, and he offered to come that evening to resolve the issue, but I suggested the following morning instead.  They came back at the time and cleared the issue.  It was due to excess carbon build up in my faucets filter since that was the faucet I turned on to help flush the water, and they cleaned it up as well as my other faucets as well.

All in all, great service!
Ken T.
Ken T.
03/10/2018 12:00:00 SA
Excellent service!
I had a clogged on Saturday night and called Local Rooter. I did not have an appointment but nevertheless Mr. Loi Thai accepted my job which I really appreciated. Mr. Loi gave an estimated arrival time of 8:00 pm but actually came 15 minutes earlier. After arriving at the house, Loi quickly ran the snake through the line and cleared out the blockage. Also, Mr. Thai took off his shoe (without me asking) before entering my house and he laid a big piece of protective cloth on the hardwood floor where he set his equipment, these shows his professionalism. What more can I ask for, basically you have someone who comes ASAP and fixes your problem quickly on a Saturday night! And he charged exactly the same price he quoted me on the phone. After the job was done, Mr. Thai also checked my sewage line under the house and made some suggestion (which makes sense to me) about some work that can be done to improve my drainage system. I told him I need to think it over and he was totally fine with that and not at all pushy about it.
Ben B.
Ben B.
8/29/2016
Just went through a water audit and they had some comments about potential leaks. Since the last project was the shower replacement by Duy and team, they suggested to have it checked.

The team showed up within an hour of my request and double checked that everything was fine ('bone dry under the house'). They take pride in their craftsmanship and ensure that the quality is excellent.
Phong P.
Phong P.
8/15/2018
Use the service to snake my main drain and unclogged kitchen sink.The technician found out bigger problem by inspecting our underlying sewer.Professional work-on time- and reasonable price.Highly recommend
Ruben S.
Ruben S.
8/13/2016
Highly recommend their service. Called them on a Sunday evening, they arrived promptly and repaired our issue above and beyond our expectations.  Very professional and courteous with very reasonable prices.  They are available 24/7! Very grateful for these guys!
Kevin E.
Kevin E.
8/13/2018
Appreciated call back to address all service issues.
Martina K.
Martina K.
7/31/2016
Great job, guys!
They came on Sunday - i really was desperate, that we'll find no one to help us! They announced a time & then called, that they could come earlier!
They explained everything really understandable & even spoke to our landlord!
Thanks so much for everything!
William K.
William K.
12/19/2017
Called Duy on Saturday and came promptly and quickly diagnosed the pressure valve issue. Unfortunately, he did not have the valve available right there so came again Tuesday to replace it. He quickly replaced the valve and on top of it, reduced the cost because it was easier and quicker than what he thought it'd be (he was able to secure the exact valve as the old one). It's awesome to find a plumber who is not only skilled in trade but also honest! Ask for Duy if you have plumbing issues!
Juliet F.
Juliet F.
9/18/2017
I called Local Rooter in the late afternoon and they sent out a tech within an hour.  They charge $165/hr.  Very reasonable price.  David Dinh was our tech! He called before he arrived.  He was friendly,  professional and very  informative.  Our tub was backing up and the toilets were not flushing. David snaked 2 way clean out and was able to clear the blockage with no issues. He was thorough and made sure everything was clear before he finished.  So I told him that the tub was not draining since all the sewage backed into it.  He then snaked the tub AND he literally cleaned the tub.  He snaked it twice to make sure it was clear and he finished by wiping up the rest of the tub.  Again, he shared some helpful information that I appreciated.  I highly recommend this company and definitely ask for David Dinh!!! Thanks David!
Nisha R.
Nisha R.
7/29/2018
Thai came on time as promised. Very friendly and professional. Which is why I called them for the second time for plumbing issues. I'd recommend them to others. Thank you so much Tony!
Van N.
Van N.
7/24/2016
Duy responded super fast with his availability and a rough estimate. Said he'd come by same day.  Was super friendly on arrival and got straight to work. He handled the issue well and the estimate was accurate. Highly recommend.
Alexander M.
Alexander M.
3/29/2018
I had a leaky kitchen sink and Tai got here about 20 min earlier than expected. He removed his shoes, introduced himself and shook our hands. He looked at the sink and it was a very simple fix. He told us what parts we needed and showed my boyfriend how to fix it and didn't charge us, saving us around $150. He even followed up with a phone call to check in and make sure it was fixed. He told us to call him if anything else came up. A true professional.
Jonathan S.
Jonathan S.
11/29/2016
We had a kitchen sink clog that backed up badly so I called Duy and his team. He sent David to work on it and he was fantastic! He patiently checked possible sources of the clog including the main line and once that was ruled out, he went to work on the area near the kitchen sink. He snaked the kitchen sink line and went as far as a hundred feet through the clean out pipe to clear out built up sludge. Awesome job! Highly recommended!
Kirsten F.
Kirsten F.
07/11/2018 12:00:00 SA
I called Local Rooter & Plumbing because we could hear water running in our bathroom even though no water was on, indicating we had a leak somewhere.  Within an hour, Johnny arrived to assess the situation (which was even earlier than the hour and a half time estimate I was originally given!).  He first crawled underneath our house through the VERY tight crawlspace and figured out that the leak was behind the bathroom wall, not underneath the house.  Because we have plaster and lath walls instead of drywall, he was very careful to minimize the size of the hole he had to put in the wall to get the leak fixed.  Amazingly, he had everything fixed within an hour!  Johnny was very knowledgeable and professional, and I would highly recommend him and Local Rooter & Plumbing!
Erika S.
Erika S.
07/07/2018 12:00:00 SA
We called about a leaking pipe and got an immediate appointment. Jonny showed up on time, was very professional, and walked us through all of our options for repair. He also provided a free estimate. Definitely recommend!
H S.
H S.
3/30/2017
Called this afternoon because our kitchen sink backed up last night. Trieu came over in less than 2 hours. He clearly explained the problem and gave the options. Once he started working, he was thorough and finished his work to my satisfaction. Within 1 hour, the drain is cleared out and water running down again. He also cleaned the work area very well. I highly recommend this company.
Valary M.
Valary M.
03/10/2018 12:00:00 SA
This company is awesome.  They are responsive, on time, good at what they do and SO nice.  Can't say enough nice things about Duy Nguyen.  He is awesome.  Lost my plumber when he moved out of town and so happy to have found a replacement.
Marco B.
Marco B.
02/05/2020 12:00:00 SA
I've been using Local Rooter in a couple of occasions for a clogged main drain. The first time, two years ago, I had a quick & efficient service, so that when the shower drain clogged in December I decided to call them again, and here began the troubles. They unclogged it, charged me the $225 fee and told that if it clogged again within 60 days they would have fixed it for free. Well it happened just a few weeks after and they found out it was because of sewer waste backing up from another clog in the main drain. In spite of the 60 days warranty I had to shove another $320 (they mentioned the two types of clog were unrelated and no matter what I had to pay) . Again, I got the promise that if the main drain clogged again they would have fixed it for free. Guess what? It happened just one week ago but this time the gentlemen did not even return my voicemail or texts. I found out that the previous time they did not cut roots growing in the pipe, but just used the inspection tool. So to say, it was GIARRANTEED to clog again within the month. Trust me, you're better off doing the job by yourself rather than trusting Local Rooter
Objective O.
Objective O.
02/12/2019 12:00:00 SA
I picked these guys because of the good Yelp reviews but ended having an entirely disappointing experience. I called Duey (I think the owner) letting him know of a significant leak on our side of the water meter in front of our house. He said he will send someone the next day. No one showed up during the hour window Duey gave me, and after I called him, he sent someone by the name of Steve. Steve took a look and gave an estimate of $650 for a job that takes only a couple of hours. I asked Steve how many hours he estimates the job to take and he said we don't estimate by the hour. I asked him then how did you come up with $650, and he started saying, I need to go Home Depot, and then come back and open up the meter plumbing, and ...  He basically saw that we are desperate because the water leak was large and decided to take advantage of the situation. Absolutely dishonest and a waste of our time.
Kim M.
Kim M.
10/03/2016 12:00:00 SA
We had a leaked faucet in my son's bathroom. Since the fixtures are more than 10 years old, we would like to have the whole set replaced. The handles of our oval tub's faucets were also broken. After reading Yelp reviews, we decided to call Local Rooter and Plumbing.

I called Duy at 8:30 am today. He answered my phone and gave me a quote that is very reasonable. He thoroughly explained the process to me and I was very impressed with his knowledge and politeness.

Kim Vo showed up on time today at 11am. I was very impressed with his skills. He took away the old and broken parts without damaging the tubs, the wall or the pipes. He was able to find parts that are conpatible with my existing pipes and keep the parts that still work to save us money. He finished the job today :):). Our bathtubs now look so nice. We were so happy.

We strongly recommend Kim Vo, Duy and Local Rooter and Plumbing.
Michael G.
Michael G.
9/28/2016
I had 2 clogged toilets. Called and spoke with Duey, and made an appointment for the same day! That was awesome considering this was a little emergency and I had called 2 other places (shall remain nameless) that didn't even pick up the phone or even bother to call me back after I left messages. Tai arrived within the window they told me. He was very friendly and got to work right away. He had the toilets working within minutes! I will definitely be using them again when the time comes. Thank you guys, you rock!
Catherine M.
Catherine M.
9/26/2016
We're in the middle of installing our new kitchen. We took out the old sink and noticed a puddle and a pinhole leak. The owner tried to help walk me through how to fix it. I had a great experience with him, but I was a little in over my head. A few days later, we noticed that the hot water heater wasn't working, so we called back.  The owner sent David out to our house to fix the hot water shut off valve. He did a great job-especially in the 100 degree weather! We were so impressed with David's professionalism and efficiency.  He also did a clean job and was very organized.  We will call this company anytime we need a plumber and recommend this company to our friends and family. Thanks again!!!
Thomas B.
Thomas B.
1/24/2018
These guys saved the day! Had a real bad back up in a toilet at my condo LATE at night, saw these guys and gave them a call after other places couldn't come out. David was at my house in 20 minutes! He was professional, polite and got right to work. He walked me through what he was doing every step of the way while he worked his a** off.  He treated my house as if it was his, mindful of the walls with his equipment and tools and not only did he fix the problem, he cleaned up after himself way more then I would ever expect a pluming company to do. I am keeping them at the top of the list for any plumbing work I need done at my house for sure. Well done David and Local Rooter & Plumbing.
H C.
H C.
11/16/2017
The best plumber I ever had.  Make sure you ask for David.  He was super thorough and made sure that the fix was permanent.  He tested the leak several times.  Extremely considerate and did an awesome job cleaning up afterwards.
Simon Y.
Simon Y.
05/06/2018 12:00:00 SA
I had a tub leakage and Duey was very knowledgeable about the situation.  The leakage caused water to soak into my ceiling, but Duey was very calm and explained how everything was connected. He came up with an honest solution to help fix the problem. Would definitely recommend this plumber and his expertise!
Tina K.
Tina K.
9/21/2019
You know you got amazing service when you make the life changing decision to open a yelp account just to write a review about plumbing. My house decided one day to $hit the bed and make my plumbing life the most miserable possible. I did the typical and yelped for plumbers, yes I used yelp but I never posted reviews..don't judge. But clearly Local Rooter and Plumbing is changing my life. Duy came within a couple hours and reviewed everything. He was really thorough and straight forward. Our house is older so there's always work to be done but he was super consultative about what we should consider addressing ASAP vs what could totally wait. We had a couple week engagement due to the multi layer work that was needed but the entire time Duy was super communicative. Yes, there were times there were last min appointment changes but the entire time he always communicated and he never left our house in a state that was unusable. We have more work to come but there def no other plumber I will call. Now that my showers and toilets are functioning as expected I can now move on with my life and write more yelp reviews. Thanks Duy and team.
Boltz C.
Boltz C.
6/18/2017
Firstly a note about this 2-star rating given that almost all other ratings are 5-star. I was puzzled about this myself, until I noticed that all the good reviews appear to be for different people (Tai and Duong) than the ones who showed up at my house. So maybe that explains it. I normally don't write reviews but my exceptionally bad experience with this plumber behooves me to warn others that may be similarly thrown off by the 5-star reviews out there. Again, maybe the two individuals quoted in other reviews - Tai and Duong - are worth 5-stars, but the guys that showed up at my door - I would never call them back.

We live in an area with lots of trees and every 2-2.5 years we have roots invading our sewer pipe which starts to clog up and eventually needs to be 'rooted'. We had faced this situation twice in the past 5.5 years and had called plumbers to root them out. Both times the rooters had to root about 100 feet of pipe and come back for a second time in a few days because the sewer clogged again - but they came back and finished the job because they stood by their work. The first time I was charged $125 for rooting alone (without a clean-out) and the second time $900 for installing a clean-out and rooting. In both instances the problem didn't reoccur for 2-2.5 years.

Fast forward to May 2017, and we start to see the sewer clog a little bit one and off. This continues for a few days and we decide that its the roots again, so I call my old plumber. Turns out he's retired. So then I go on to yelp and call the 5-start rated Local Plumber. The reviews are all wonderful, so what could go wrong? I call them up and they quote me $150 to do the rooting. This matches up with what my first plumber charged so I think this is probably okay. Two guys show up on time - a little early actually - are polite, neat and tidy. I won't name their names, but they are not called or look like the pictures of Duong and Tai - so these are definitely different people (thought they work for the same company). So far so good, but then the surprises start.

1. The first guy tells me is that he will charge extra to insert the camera into the sewer. Really? - he's going to charge me extra for using his own tools? I never do that to *my* clients. I don't want to get played by his scheme so I ask him to just root the sewer from the cleanout in the front yard. I leave them alone so they don't feel I'm watching over their shoulders - but after 15 mins or so I realize that they are packed up and ready to leave!
2. I ask them to show me the roots; and they point me to one little strand of root - one or two inches long only ! I am stunned - how could this 2 inch piece of root be clogging up our sewer?. So they tell me that there was no clog in the section of sewer-pipe that I pointed them to, that the clog is inside the house.
3. So I tell them, okay check inside the house - to which they say that they'll charge me extra! I argue that their job is to fix the problem, not just work on sections of it - to which the second guy says that it was my 'fault' to have pointed them to the wrong section (implying that what just happened was a consequence of my 'fault')
4. I realize that these people are just trying to find ways to make more money than the $150 they quoted me - first by saying that they'll charge an extra $100 for the camera and then more for checking in side the house. So I tell them that this experience does not match-up with the review I read on Yelp.
5. At this point the first guy seems offended (though I never suggested that they were scamming me) and tells me that 'we don't scam people' and that they'll just leave without charging anything. I say, don't leave without your payment, do the job and take your payment.
6. So to prove that the clog is inside, they ask me to run the shower. I do that, the sewer clogs, and the water starts to come out of the clean-out. Oops the clog is indeed not inside the house but in the front-yard - like I had told them and what they had vehemently denied, and had accused me of being at fault ! They had even told me that they had double-checked by running water through the clean-out !
7. Okay, so we're back to square-one. The clog is in the front-yard and they hadn't rooted it yet. No apology from them. They go at it again and this time insert the camera 'for free' and find lots more roots in there. They remove a little bit - not a whole lot like the previous two plumbers. My wife points that out to which the second guy says - we don't remove all the roots, we'll just unclog your pipe for now. Your only solution is to replace the entire sewer pipe (for which they had quoted me $7500 including a clean-out). Really?
8. I ask them that since they've removed very few roots, will they come back and fix the issue if it reappear within a week? They refuse.
9. I'm sure that the problem will re-occur much sooner this time - maybe even weeks.
Amitabh B.
Amitabh B.
09/11/2018 12:00:00 SA
Responsive. My shower was not working. They answered my call on a Sunday and sent over a technician within 2 hrs to take a look and provide an estimate. Technician was knowledgeable and helped to fix the issue quickly.
Wiliam K.
Wiliam K.
8/14/2016
Had a water leak in my garage on a Friday afternoon.  Attempted to resolve it myself but problem was just too complicated so I made a request for a quote on Yelp from a number of companies.  Local Rooter & Plumbing responded quickly (within 30 minutes) and since they were fully booked on Saturday, promised to send someone out on Friday night at 10PM (this request was made around 7PM).  

At 7PM an employee name Vo showed arrived.  He quickly assessed the problem and gave me a firm price for the work he was about to do which was very reasonable.  

Vo went back to his extremely well stocked truck (the reason I know this is from past work on this water heater I am aware that the pipe sizes are non-standard - a lot of plumbing supply places don't have them in stock and I need to special order).  In less then an hour he had not only replaced the failed pipe but reconfigured the pipe coming out of the wall to no longer conflict with the vent as well.  He also replaced the existing turn off valve which only worked at a 90% level with a serious drip.

He went beyond what I expected him to have done for the price he quoted me.  He was done in less then an hour and we once again had hot water.   I will certainly hire him again.
Sheila F.
Sheila F.
12/12/2017 12:00:00 SA
Duy did an awesome job and even cleaned the tub when he was done! Will definitely use him again and would happily recommend Duy Nguyen 408-641-9245 to all.
Duo Y.
Duo Y.
12/10/2017 12:00:00 SA
Fast response. Quickly came onsite and addressed the problem with dedication. Also left the bathtub clean after job done. Definitely my go-to place for plumbing work.
Pamela F.
Pamela F.
3/28/2017
Duy, the Field Manager, came to my home Sunday evening to access the situation. Basically my Rheem water heater stopped working due to a leak(s). It wasn't even 3yrs old. He talked me into waiting til the next morning so Rheem could replace it under warranty instead of my paying out of pocket. Duy knew I had guests in my home and that's why I was really eager to fix it right then instead of waiting. I'm glad Duy talked me into waiting. He saved me several hundred of dollars!! The next day Trieu came on his own. Duy's Assistant. He was an excellent assistant and quick at removing the heater. Trieu met me at Home Depot to get the new one. He encouraged me to Go onto my Mtg. When I came back it was installed better than the old one was. He made it earthquake safe and explained quite a bit to me about how they work and how to take care of it so it will have a long life span. I was so impressed and knew I could trust them while I was gone. This meant a lot to me!! Because I own a small business I need reliable plumbing services. They are now my number one go-to for plumbing services!!
James W.
James W.
7/29/2018
Called Sunday at 12:30pm someone was sent to me by 1pm. The work was completed by 4 pm professionally and to satisfaction.
Justin L.
Justin L.
2/26/2018
Great customer service. Tai showed up within a half hour within me calling him. He gave over and knocked the job quickly. I totally recommend this company!
Paul W.
Paul W.
6/24/2018
We had an emergency leak on a Saturday night so I looked up plumbers on Yelp. LRP was the top rated review so I gave them a call. Johnny and Steve responded quickly and came over at 9pm! Yep 9pm to look at the leak. They didn't have the part so came back the next day once Home Depot opened. They were both friendly and courteous explaining everything they were doing and why they were doing it. I would definitely recommend LRP to anyone.
Kristine A.
Kristine A.
01/11/2017 12:00:00 SA
Excellent customer service by both Thai and David!  They helped us fix the leak and patched up the ceiling in no time.  Thank you both. Highly recommend Local Rooter & Plumbing!!!
Kevin P.
Kevin P.
02/10/2017 12:00:00 SA
We had a stopped up toilet and called Local Rooter at 8pm on a rainy night.  Within an hour David arrived at our home and used the auger to clear the toilet.  We were very happy with the prompt and professional service, can't ask for anything more!
Plaintiff T.
Plaintiff T.
06/11/2016 12:00:00 SA
Hello Fellow Yelpers,

Please trust the five stars reviews.  They are for real.  I shopped around and called Duey.
My water valve did not shut off the water properly when I tried to replace the toilette flushing kit.  I called several plumbers.  They gave me an estimate that was a rip off.  Then, I called Duey. He showed up as promised the same day within two hour window.  He fixed within half an hour.  So, if I were anyone looking for a plumbing expert on short notice, I will call Duey and/or his partners!  The bottom line is that he does excellent work at a reasonable price, literally because he/his partner is not out to rip you off in time of need.
Chris D.
Chris D.
06/05/2016 12:00:00 SA
Called them on a Sunday at 9:15am and talked to someone directly. Scheduled an appointment at 11am same day and they showed up just before the agreed upon time. They were quick, respectful of household and area, and took the time afterwards to explain future preventative measures for my clogged/backed up shower drain. Would recommend their services after my experience. Thanks again Duy and Kim!
Daniel C.
Daniel C.
3/31/2017
I've been having drain issues for quite some time now. I had the pleasure of meeting David and was impressed by his work ethic. David was professional and was able to get the job done for me. He went the extra mile and ensured all the drains in my apartment were squared away. I will be contacting him for future plumbing issues. I would also recommend for anyone looking for a plumber.
Sarah K.
Sarah K.
5/22/2018
Duy and Tai were available very fast, which was amazing because we were having a plumbing emergency! They came out and snaked our lines about 5-6 times.  They were honest, helpful, and funny!  They put a camera down the pipes to see the real cause of the problem.  They even came back and located the place in need of repairs at no charge to us.  Wonderful team!  Would highly recommend them to anyone in need of their services!
Isabella J.
Isabella J.
7/16/2017
We have Kim to install a water filter and softener. He first come onsite and evaluate the cost for free, then provide us the estimate right there as well as schedule a time. On the day of the installation, he contact us first to confirm we are home then come and start the work. His work looks nice and neat which we really like. He is also very informative and answering all the questions patiently. In general, it is a good experience.
Bob C.
Bob C.
12/18/2017
I had a backed up toilet.  I called, then sent a text with with address as requested.  They showed up quickly with a good and correct guess as to the problem, and resolved it quickly.   Can't ask for better service.
Karen V.
Karen V.
12/30/2016
We had a horribly clogged toilet and had to call a plumber. I tried David for the first time. Not only did he knock $20 off of his usual price, but he unclogged the toilet successfully, caulked around the base of the toilet, and when he noticed that both sinks in our double vanity were very slow to drain he fixed that too. Now I know who I'll be calling for plumbing problems in the future!
Sonia S.
Sonia S.
11/20/2016
We had a 9 p.m. Sunday emergency with our water heater. We called Local Rooter & Plumbing. Mr. Vo asked us to text him photos of the valve. Mr. Vo spent 10 minutes of his family time on a Sunday evening and walked my husband through the steps of how to relight the pilot. The instructions were clear and concise. Mr. Vo wouldn't accept payment for his time. We were fortunate to contact a reputable company. If we have to deal with any future plumbing issues, we will definitely contact Local Rooter & Plumbing, an honest company.
Nate R.
Nate R.
11/16/2016
These guys kick butt! I called Duy with a sink that would not drain.I asked him for a quote and unlike other plumbers, he was upfront and honest and told me if I could wait till the next day, it would save me from him, or some one else charging me an after hours fee. I looked around a bit, but he was so nice I ended up calling him back and scheduling something for the next day. He worked with my schedule letting me set the time for between 5-6 when I got off work. When he showed up, he looked at my set up, was honest about the costs, and then handled business. My drain has never drained so good, forget the HOA plumbers! He was done in less than an hour, and we had a great conversation while he worked. I am never trusting another plumber again! If your a serial review reader before you buy, like I am, seriously, look no further, these are your guys!
Leo G.
Leo G.
11/26/2017
Local Rooter was very responsive when I had clogged drain. I was expecting heavy delays due to thanksgiving holiday but they were out after a few hours and worked quickly. Prices seemed reasonable, would use again if needed.
Mayura P.
Mayura P.
11/19/2017
The kitchen faucet was leaking for several months. Just picked the above company from Yelp. There was an immediate response from Tony who came over to inspect and made some useful suggestions.  He did an excellent job and completed the work to our full satisfaction.
Kaitlyn S.
Kaitlyn S.
04/03/2018 12:00:00 SA
Called this company at 8:33am and Tai was in and out by 9:30am. Tai was very professional, kind, and knowledgeable. Tai explained everything to me step by step and gave me future tips and tricks to prevent the issue from arising again. I will definitely be keeping this plumbing companies number in my phone for any future problems.
Chen G.
Chen G.
11/27/2016
I found about these guys on Saturday night, when both my showers got clogged. Called them first thing Sunday morning, scheduled with them around noon. The guys came in, evaluated the problem, gave me my options, and seemed very professional. They fixed my problem in  a couple of hours and kept the house clean and with no traces of the work done.
V W.
V W.
11/22/2016
Ever have to call a plumber and a rude scruffy guy who thinks he's God's gift to the plumbing universe shows up with the dreaded plumber's crack?   Well, you don't have to worry about that with this professional crew.  I actually used this company twice.  Once, a couple of months ago when my mother in law was having toilet and leaking problems at her house.  I called four different plumbing companies, and this group was the first and only one to respond to my message right away.  They weren't able to come out immediately because their schedule was already packed for the day, but they did come out at  the end of the day to give me a quote for the work.  At the time my father in law was going through chemo and was very sick and irritable, so I was worried that having a stranger in the house might send him into even more stress.  But, after discussing the situation with Tuy before he came in, he handled the situation with the utmost care and sensitivity.  What I really appreciated was that he wasn't pushy at all and gave us good advice as to what would be the best thing to do so the problem wouldn't happen again, the estimate was free, and I have to add that he had a great sense of humor.  We haven't purchased the toilet yet for my mother in law, but when we do, we will hire them without a second thought.

Fast forward a couple months, and on the day of my father in law's funeral, we woke up to a mini geyser in our front garden at my house; when it rains it pours as they say.  After turning off the water, I called LR&P, and Vo came out to assess the situation and were even prepared to do the work right then and there if I wanted.  It turned out that the reason why the pipe broke in the first place was that the previous contractors who installed the landscaping (Natural Bridges Landscaping in Los Gatos), installed the wrong fittings.  But, since he told me it wasn't the emergency I thought it would be, I opted for the next morning for them to start work.  They came out early the next day, and they didn't disappoint.  It seems a rarity these days to find people that not only do a good job, but who are actually kind and considerate.  When the pipe bursted, it left a big mess of dirt and ground cover all over the driveway and sidewalk, and after they finished the work they cleaned all of that up for me.  They also covered the hole the geyser made and made the area look neat and tidy.  I really appreciated that, because so often people only do just what they have to, while avoiding doing any extra effort no matter how small it is.  When they left, I happily ran over to my neighbor's house and told them that I found some great people if they ever needed plumbing work.  Thank you LP&R!
Danielle V.
Danielle V.
11/19/2016
**same day service!**I could not have had a better experience with David from Local Rooter today. David came in on an emergency call to us (I work at a gym) and he had to deal with a very difficult clog in the plumbing of our 100+ year old building. He worked relentlessly for over 7 hours (he came in at 4pm and left after 11pm) to clean our pipes (which were incredibly challenging -- working on a antique building is never easy). He spent time cleaning up after he freed the clog which made me feel well taken care of as a client. David is a very capable plumber with an incredible work ethic. The job was fairly priced and I will be calling Local Rooter again in the future (although our pipes are so clean now it may be a little while!). Thank you David and thank you Local Rooter!
Christie K.
Christie K.
12/26/2016
Duy and Duong did and excellent job; they fixed my bathroom clog in no time. Very courteous, a big plus--Duy even thoughtfully removed his shoes before coming inside. Same -day service. I got a fast and on-time response. Reasonable price and code you upfront. Very happy with Duy's service. Thank you
Julie K.
Julie K.
11/01/2017 12:00:00 SA
Customer Service is excellent - I requested a quote close to 10pm and in like 20 minutes I got a reply with an appointment time for the next morning, Wow! Treiu called ahead to say he'd be here in 20-30 minutes and was on time. He fixed the leaking valves taking the time to go buy the non standard size we needed. He also spent extra time checking under the house and noting other potential plumbing issues. No pressure to fix them now. Appreciate the insight from knowledgeable plumbers.
Kim C.
Kim C.
03/11/2018 12:00:00 SA
Very fast service!  Came out on a Sunday night, only 2 hours after I called. Within an hour, the clog was fixed and the kitchen sink was repiped. Very professional. Would highly recommend them.
Jillana P.
Jillana P.
01/12/2017 12:00:00 SA
They saved the day!  I called them after 8pm tonight and they were at my house within an hour to fix the leak that had sprung in a pipe underneath our house.  Their price was reasonable based on time of day and urgency, and they fixed it fast.  They also took detailed pictures of other areas that showed corrosion and offered to fix those too, but when I told them I wasn't ready to consider that, there was zero pressure from them.  Great guys and great work!
B C.
B C.
6/23/2017
Called Local Rooter to help with my clogged sink drain, and they picked up and sent someone over very fast. The technician, David Dinh, was very professional and told me what he's going to do so there's no surprises. When he snaked the drain, I asked him a lot of questions and he answered them with patience, so I got to learn a lot.  He fixed my issue quickly, and our sink is back in business. I would definitely use them again and would recommend them to anyone who needs plumbing assistance. If you use them, ask for David Dinh!
Alex F.
Alex F.
10/20/2016
My parents house had clogged drain in both bathrooms. This happened in the evening and I called more than 10 plumbers most of them claiming to provide 24 hours service. Only 3 of them answered their phone and all 3 said they couldn't come until the next day. When I contacted Thai, he was there in an hour and was able to clear the drain very quickly. He explained the problem and gave some recommendations. Very reasonable price. Highly recommend him.
Gabriela R.
Gabriela R.
08/04/2016 12:00:00 SA
Omg these guys are awesome! Came by on a Saturday afternoon and right away detected the problem. Fixed it within 2 hours and were great! Our problem was that our toilets and bath tubs were backed up. I would totally recommend these guys. They are the best and work very fast! A+ service. Thanks guys.
Eric H.
Eric H.
10/15/2016
I made a Yelp account just to review these guys. Our sewage started backing up at around 10PM and I called a bunch of plumbers who claimed to be open that late at night. Duy and his team were literally the only plumbers who responded and were willing to come out to our place at that hour. They arrived around midnight and worked until almost 2am trying to clear the leak with their hydro-jet, but ultimately couldn't do it due to the construction of the pipes on the roof and the lack of a clean out entry. Before they started, Duy was totally upfront about the total cost quote for what they would be doing (which seemed pretty reasonable), and that the cost would be job based, not hourly based. Since they were unable to clear the blockage that night, Duy actually didn't charge me for his time that night. He explained to me that, if I wanted to clear this, they could install a cleanout entry into my sewage system for me and the future advantages of this system. Again, he quoted me a total price for installing the cleanout, and since it seemed reasonable, I decided to go with his this offer. His team came back the next morning and installed the clean out in the yard while I was at work. In the evening, after I got back, his team came back to clear the blockage with their hydro-jetting system and this time it worked as they said it would. They even put down a camera into the sewage system to show me where the blockage was (tree roots) and to discuss the long term ramifications of our old sewage system. I should also note that during the initial hydro-jetting attempt, some of the jet water leaked through the wax seal on one of our toilets into the bathroom floor. Duy and his team helped clean this up and later came back to reseat the toilet on a new wax seal without charge!

Overall, Duy and his team were really great to work with. They were very knowledgable about their craft, dedicated to getting the job done right, and honest in their pricing. I would definitely call them again if I need help with further plumbing issues.
Barry W.
Barry W.
2/15/2018
While fixing the dishwasher drain hose St my mom's house, I found broken 2 drain pipe inside the wall underneath the kitchen sink. At this point I knew it was above my pay grade. I called Local Rooter, gave them my info, and Tino called me within 10 minutes. He was here within the hour. Located the problem, picked up the parts and finished the repairs by 6 pm. Thanks for all of your hard work. Mom couldn't be happier  Next time I need a plumber, you'll be the first call I make!!
Jonathan B.
Jonathan B.
11/15/2016
These guys are amazing!!! I try to use my house warranty today but surprise they couldn't do the work because something wasnt covered. I don't even know why I have it. Anyways... Call at 1pm and they were at my house by 3pm. Professional install and work was really well done.
Michele E.
Michele E.
02/08/2018 12:00:00 SA
Of course, when you need a plumber, it is kind of an emergency and Local Rooter & Plumbing came out within the hour.  Thai was very informative, professional, and helpful as he explained the cause of the clogged pipe to my husband and other possible remedies to minimize the problem in the future.  The price was reasonable.  First class service!  First class company!
J C.
J C.
9/19/2017
We had a leak in our washer/dryer hookups and Duy came out and repaired the valves and replaced the supply lines, on a Sunday no less. He installed a supply line with an extra stop valve just in case. Unfortunately, the valve was too sensitive and kept triggering, and he came out later that evening to replace it with another supply line. Excellent job and excellent service.
Roger S.
Roger S.
11/23/2016
I can't thank David enough.  When our plumbing backed up at 11:30 Monday night, I couldn't imagine that we'd actually get someone to our house to fix it that very evening, but amazingly David came to our house at 1:30AM to save the day!  Despite the fact that it was dark and wet, and that the sewer line clean-out was in a muddy, hilly, unpaved area, and that it was a long way to carry heavy equipment from the driveway to that sewer clean-out (and down 10 steps) - David was always upbeat and energetic to keep trying whatever needed to be done, and was determined not to stop until he solved our problem, which he did.  He never tired despite the fact that he was there until the sun was coming up!  Many thanks again to David for answering our call and taking good care of us.
Judith I.
Judith I.
01/02/2018 12:00:00 SA
An excellent firm with reasonable rates and prompt responses to all our messages (even on New Year's Day!).  Our plumber was David and he  took the time to help us select a new kitchen sink faucet at the store and then completed the installation within one hour.
Tomoko Y.
Tomoko Y.
4/25/2017
Came for estimate on the day I called, fixed on the next morning with 6mo warranty.  Great service!
Lin T.
Lin T.
2/18/2017
They came in within 30 mins. even when I called them like about 6pm yesterday when I need their help desperately to clear our drainage at our commercial building.  Their quote was a lot less than other local plumber and they got the work done. They were professional and know exactly what to do. I definitely will keep their number in case if I ever need to use them again in the future.
Mad M.
Mad M.
12/11/2017 12:00:00 SA
I am extremely happy!  Called to get our clogged plumbing fixed and they came the same evening.  I was surprised they worked late.  They were prompt, friendly and professional.  Service pricing is more than fair and they don't overcharge.  I've dealt with many plumbing companies since we live in this house and they are by far superior in terms of service and pricing.   I'll be calling them from now on for sure.  Not only that, they were so kind in gifting us a set of head lights when they saw my daughter playing outside on the scooter with a flashlight in hand.  Our section of street doesn't have street lights and it's really really dark.  Later, when I saw their business card, it says Where everyone is treated like family.  I thought that was awesome.  Wish more businesses were like that.
Joseph C.
Joseph C.
4/30/2016
My old house in Cupertino has drainage clogging problem for years, it has been serviced before by other rooter co. but problems kept coming back every once in a while especially at kitchen and laundry area; on late March, 2016, the sewer back up again and it need immediate attention, I called few better reviewed companies on Yelp, only Local Rooter & Plumbing responded quick and actually more than one person responded, I decided to give it a try.
Drey and his crew came to check problems and provide estimate in very timely manner, the fixes includes replace all rusted old galvanize sewer pipes, fix leaking shower drain, replace wrong angled kitchen drain and the price was very reasonable; The three men team had it done in time so that I won'tmiss my late afternoon appointmemnt and the fixes has 3-year warranty.
When the job was done, I saw a tattoo on one of Drey's crew saying that No regrets on what has been done in the past in Chinese, I thanks the Local Rooter Plumbing team solved my long time trouble and teased the guy saying that I do regret I did not call them to handle the old house drain clog issue earlier.
Alex R.
Alex R.
7/18/2017
Faucet valve broke while cooking. These guys came to my house within 20 minutes after I called. They were able to assess and fix my problem on site in under 1 hour. They were a little hard to understand but kind, courteous and friendly. I would definitely recommend to friends and family.
Scott S.
Scott S.
07/05/2017 12:00:00 SA
I called for some plumbing repairs at a rental property I manage in Mountain View. The plumber David was at the property that same afternoon and gave me a report of what he found. He gave me very competitive pricing compared to other quotes I have received and was able to complete the work that day. Very good communication and response time, highly recommended!
Neel D.
Neel D.
8/21/2016
Want to thank the Local Rooter Team especially Thai who came on Sunday to clean our clogged drain.  Very professional and expertly cleaned out in less than 30 minutes. Would highly recommend them.
Family H.
Family H.
06/04/2016 12:00:00 SA
Great service!! A couple guys came out last night cause our shower broke (nobs on off and a lot of  water still coming out) they gave us a free estimate and this morning a different guy from the company came out today and had it fixed in a couple hours and a 1year warranty .. Great service very friendly and nice guys.. Highly recommended and they take cash, check or credit card for those of u wondering.
Robert A.
Robert A.
07/05/2016 12:00:00 SA
Excellent service and excellent price. They came out within an hour after I called and snaked my kitchen sink clean out. Got me back up and running in about an hour. They even cleaned sink with soap and sponge, as it had built up a bunch of nasty grime from the pooled water from the past few days. If only I had called the second my clog appeared, I would have been no more than 2 hours with backed up water. I put it off thinking it would be expensive and painful, but these guys were life savers.
cliff z.
cliff z.
1/27/2018
Quick and on time arrival.  Friendly and competent staff.  Problems solved in short order with no drama.  Reasonable repair cost.  These guys will continue to get my business!
Jan H.
Jan H.
10/22/2017
Excellent Service. Above and beyond. Very patient with an elderly customer after normal business hours on a weekend. On time, fixed the immediate problem quickly and next day once part was available fixed two leaking faucets. As I was the intermediary between my dad and Duy the plumber and owner, he was very polite and professional and put my dad at ease. We will both use him for future needs. He has gained two new customers and a recommendation on Nextdoor!
Jeff H.
Jeff H.
5/19/2017
this is highly recommended , david dinh, the tech who worked on my leak problem is very good , knows everything when it comes to plumbing;
Susan L.
Susan L.
5/23/2018
Johnny came out to service our sewer line back up on a Sunday morning. Water was running out of toilet and shower drain. I called several plumbers and got a range of $275 per hour to per job rate from Local Rooter and Plumbers. Johnny was courteous and patient in explaining our problem. He systematically narrowed down to two major problems, main sewer line within house running to street was clogged and there was a leak in the toilet wax seal, leaking into crawl space.  He took pictures of the leak to show us. He suggested using hydro water to unclogged sewer line which is suppose to be less damaging to pipes than router. It did the job quickly.  He showed us on the front yard cleanout water was running freely again. For the toilet leak, He took out the toilet and replace with double wax ring. Johnny was very neat and cleaned up after himself. We also had him changed out two fill valve for our Toto toilets. Everything works great!  Thank you Johnny and Local Rooter and Plumbers
Nishant P.
Nishant P.
7/14/2016
These guys are really good - very knowledgeable, courteous, prompt, and provide excellent service. I had a problem with my sewer line and sent in a request on Yelp for a quote around 9:30pm and got a text back from Kim Vo in less than an hour to setup an appt the next day.  He was able to diagnose the problem with running a camera down the sewer line and was very helpful in walking me through every step of the way and showing me what he was looking at and how everything works.  Found that tree roots were creating the blockage. He also provided insights on how installing a 2 way clean out would be beneficial for the long term and would also help get rid of the roots, etc.  I decided to go with his recommendation which worked out very well.  He didn't try to over charge me and even took the time to take care of the yard, clean up and even changed out the toilet wax seal at no extra charge.  I was impressed and wish there were more people like these guys who do honest hard work.  

I would highly recommend their service.
Adele C.
Adele C.
4/23/2017
Had a clog with our shower and called Local Rooter and Plumbing on a Saturday morning and David came in about 2 hours.  He also helped and identified broken garbage disposal issues and changed to a new one.  The price is very reasonable with no extra week end charges.  Definitely highly recommended.
Xicayan P.
Xicayan P.
8/31/2017
They did great work. I called them and within 3 mins they called me back and within 30 mins of that call they were already at my house ready to work bright and early. Their work was thorough, honest and they delivered. Give them a call, everyone knows how hard it is to find a legit plumber.
G L.
G L.
4/26/2016
I had a pipe under my kitchen sink that was leaking replaced the pipe and saved me a lot of money!! Great work very professional, got the work done fast good pricing!!
Tal D.
Tal D.
8/22/2017
I tried to fix drain clog with a water pressure bladder and a chrome pipe under the kitchen sink broke. This was on Sunday afternoon. We found Local Rooter on yelp, called them and they arrived within an hour and replaced the entire under sink drain for a reasonable fee.
Wendy W.
Wendy W.
3/28/2017
The sewer in our 60 year old house backed up on a Sunday night before Xmas, and after calling three plumbers including two of my regular known ones, these were the only guys who came to the rescue, at 11pm and with a friendly attitude.  They showed up within an hour, flushed our sewer through the vent pipe on the roof, and even took time to take off his shoes before entering the house.  When it backed up 2 weeks later, he made good on the 30 day guarantee and flushed it again.  Duy and David were the names I remember and both were great. The price was reasonable too. Thank you.
Francis V.
Francis V.
3/26/2017
I appreciated the quick and professional service Local provides. I had a plugged main drain that 2 companies failed to unplug gave them a call and had a tech out here quick and on time. 30 mins and it was done, I know who to call now. I would highly recommend them over others as I got a sample of several companies.
Gita G.
Gita G.
3/19/2017
We had a plumbing emergency on Sunday at noon (always happens on a Sunday!).  The main sewer line got clogged and all the bathrooms in the house stopped working.  I called several 24 hour emergency plumbing services one after another - one said they could only come Monday, another said earliest was 4pm, another said 9pm.  Duy said he would send someone between 1-2pm.  David came promptly, and was extremely professional and competent.  It was hard to find the sewer clean-outs and our house is at the end of a very long driveway, so there were many places for the line to get clogged.  David worked really hard for three and a half hours to find the clog, and clear it.  And the charge was very reasonable.  I highly recommend them for any kind of plumbing - emergency or otherwise!
Gerald L.
Gerald L.
11/26/2016
I am very satisfied with the service provided by Duy and Duong in 2016 Thanksgiving holiday period.  My water heater started leaking badly in Thanksgiving night.  Friday morning, 11-25-2016, I contacted Duy and he acted immediately.  A new A.O. Smith 75 gallon water heater was bought and Duy delivered / installed it for me right away.  Duong did the installation with a first class craftmanship.  Before Duong left, he cleaned up the floor and water heater area.  The total cost was reasonable without any hidden charge.  I would recommend this company to all the people need services without any reservations.  Gerald Li
Melinda S.
Melinda S.
5/13/2016
Huge thanks to Duy and his partner for their fast,friendly,honest,and professional work. From initial contact over the phone to right when the job was done,these guys are very courteous,and knowledgable. duy and his partner arrived as promised.gave me a reasonable estimate on the work that needed to be done. He explained in detail the cause and how he would fix it and the process. Once we agreed, they went straight to work and when their finished they made sure before they leave we went over what was done and everything in my satisfaction. I definately will be using this company for any futurejobs and I highly recommend them!!Give them a try. You  wont regret and be disappointed . Thank you guys!!!
Sarah H.
Sarah H.
09/02/2016 12:00:00 SA
We had an unexpected emergency of a clogged pipe out of our washing machine drain that leaked and flooded half of our garage. This happened on a Friday night (10:30pm) at the start of Labor Day weekend. I had no choice, but to yelp! I found these guys here. Duey responded via call literally 5 seconds after I put in my in service request through yelp. After briefly explaining the problem, he dispatched his technician, instructed that an assessment would be made and free estimate given before any work. Tai arrived about 15 mins. later checked out the drain and all possible sources from overflow, all toilets, sinks. He discovered the clog in our overflow, explained to us the problem, his plan to clear the blockage and how along with the estimate, which was more than reasonable given the time and day.  Tai worked quickly and diligently. He was friendly and professional. After he fixed the problem he went the extra mile to rinse the garage floor.  We will definitely go to Duey and Tai for any future plumbing issues. Based on their punctuality, responsiveness and sense of trustworthiness, we highly recommend their services to you.
Ryan M.
Ryan M.
07/01/2017 12:00:00 SA
Had water leaking through a recessed light from an upstairs bathroom into the kitchen. Called Local Rooter & Plumbing late on a Friday afternoon and they came over within an hour. Tai was  upfront that they would have to cut into the ceiling to diagnose the issue and with what the fee would be. He offered a discount if they did the work after the diagnostic. After agreeing, they quickly found the issue and quoted a reasonable price to get the pipe replaced from the overflow drain of the bathtub. They had everything taken care of within a few hours and even fixed a leak in my bathroom sink for me while the were waiting for one of the guys to get back with a part. Tai also hooked me up with someone to repair the drywall and paint at a reasonable rate. Overall, very happy with the experience and how quickly they were able to provide the service. Thanks Tai and Local!
Matt K.
Matt K.
6/30/2017
Trieu saved us on a late Sunday afternoon. Even though things first looked like they were not going to work out, he kept at it and found a solution eventually.
Greg J.
Greg J.
4/29/2016
Great company. They arrived early and assessed and fixed the backed up drain. Not only that,  Duy provided me with some great advice for for future upgrades and repairs. I will recommend them whenever possible. Awesome job. Thanks!
Woohyong C.
Woohyong C.
6/18/2017
Best team I've ever worked with. Had very good equipment. First time I've seen HD video of entire sewer line from city demarc to all the way deep inside the house. Resolved the issue by eliminating two tree roots then gave a reasonable estimate for fixing the root cause along with a good recommendation on which one is worth spending money for and which one is not. No others I hired in 5 different occasions before could do it as well as this team did. Rates were reasonable, and everything completed within an hour. No pressure for up-selling. Highly recommended. [This is a review for the works done in Jan 2017]
Don H.
Don H.
10/03/2016 12:00:00 SA
This 5 star review is so well deserved!!!  I called Local Rooter and Plumbing Co. mid-afternoon Saturday and was given a reasonable arrival time of 7pm that evening to deal with both of our toilets not flushing.  Unlike most company's they arrived 20 minutes early.  After hearing the symptoms they concluded the cause was not an obstruction located in the toilet's plumbing but the dastardly obstruction was in the central sewer line...and sure enough it was!  The 3 employees (David, Kim and Thai) went about not only eliminating the obstruction caused by tree roots, but took photos of the damage to show us what they found.  The photos show also showed problems will likely occur in the future if the central sewer line isn't replaced by THE VILLAGES.  I found Local Rooting and Plumbing to be honest and their work reasonably priced.  This company will be our go-to plumbers from now on.
Gary L.
Gary L.
04/06/2018 12:00:00 SA
My dad in San Jose had a sewer line backup and Local Rooter was very responsive to come out and rooter the line. They said they would arrive at 6 PM and they got to his house right on time.  The line was severely blocked due to tree roots from the street tree. Duy brought in several of his teams and trucks to work the problem that evening and they got the line unclogged. We decided to install a new drain line from the house to the property line and a clean-out at the property line so the city can service the line to the main sewer. This required permits. Duy and his team quickly pulled the permits and plumbed the new sewer line. This was a large job requiring a deep trench and 80 feet of piping. They worked quickly and did a very high quality job including putting the dirt and grass back in place and no damage to the yard sprinkler lines that crossed the trench. Duy took care of all details with the city permits and inspections and handled this quickly and had no issues with the city. Me and my Dad were very pleased and appreciated Local Rooter's help and professionalism.
Kevin D.
Kevin D.
2/28/2016
Duy and team are truly professionals.  Met timelines and were also prompt.  They fixed my issues with my sewer line and always explained the situation and what had to be done.  If I ever have another issue I will give them a call.
Giminy T.
Giminy T.
9/20/2016
Besides the fact that these guys are pretty good, the best thing about them is that they actually show up when they tell you they will. Over the past month I've had these guys come over to our home at least half dozen times since they were doing a large job under urgent conditions. They were always on time except twice when they showed up earlier!  Very professional team of people with solid knowledge of what is going on, with no excuses or delays. And no job seems too big or too small for them. I personally worked with Duy & Thai and both were excellent to work with, as I'm sure is the rest of their team.
Lynn T.
Lynn T.
9/18/2016
It's hard to find reliable and good plumbing help. My main water shutoff valve was not shutting off.  I placed a called for a quote at 5pm on a Sunday evening and within 2.5 hours, Thai and David came out for the job. I was impressed with how quick the response time was and how professional the work was on top of fair pricing. I will definitely be using them again for future plumbing needs. Thank you guys!
Junqing L.
Junqing L.
6/13/2016
My drain outside need be cleaned out, called local rooter on Sunday morning around 9am, the guy in the phone asked the problem and gave me an estimate for the repair, they also offered free onsite estimate, so I scheduled 2:00pm appointment. On 2:00 pm, they arrived on time and three person total, drive two big trucks with tools and equipment to my house. After look at the problem, they are very honest with me about the situation and offered me a lot of options, they also refer some other professional plumbers who can help me out for very serious part which they can not help since they don't have the special tool.  They are very professional, good work ethic, nice and responsible, they explained to me the problem, and also told me a lot of things I did not know about my drain. I am very appreciated with local rooter's help.
Matt G.
Matt G.
8/16/2016
They came out to look at a clogged toilet, let me know that no mater what they did to clear it that it would happen again because it was an old crappy toilet.   Said he could snake it for me but it wasn't worth paying him to do it.    Basically drove to my house, gave me free advice, and talked me out of wasting my money by having him snake it.    Doesn't get better than that, thank you so much!!!!!
Martha M.
Martha M.
3/27/2017
They came out very quickly on a Saturday to help us after we found sewage in our crawl space. They found the problems and clearly explained them to us. They recommended a company to clean out the sewage so they could do their work. When that company didn't do their job the helped us work with that company to set expectations on what the sewage cleanout should look like.
Sima P.
Sima P.
3/21/2017
David was Awesome. Came over at 9pm to take care of sink drain. Took this time and made sure it was done right. Thank you!
Sankar R.
Sankar R.
3/20/2017
I have requested service from David thrice now and I have decided to not to call anyone but him for my plumbing issues. The first time I had called him was to fix an issue with the drainage getting clogged and he found that it was due to an obstruction in the main outlet. It took him quite some time to figure this out but he was extremely patient and dedicated in his work (at 10:00 pm during one of the colder days in winter). I have since then used his services twice. He is one plumber that I know of who genuinely cares about you, as a customer. He is also quick to respond to calls and keeps up his promise to meet the appointment schedule.
Chastin G.
Chastin G.
5/16/2017
Had a huge problem with the old pipes in our home getting backed up which clogged numerous sections of the home. I originally called another plumber who mentioned that he would need a few days before he could even stop by the home. I knew that would not accommodate my schedule so I called David pretty early the next day around 7AM and he was at my place within a short couple of hours. He quickly diagnosed the issue and snaked all of the pipes in the home which successfully cleared the clog up in all of the sinks, toilets and showers that were connected. Currently they all function better than ever before! He was extremely knowledgeable, efficient, and definitely delivered an awesome experience. And he even helped me put my new interior door back on the hinges. Awesome guy, great experience, I couldn't have asked for a better job 5 stars!
Alex G.
Alex G.
06/12/2016 12:00:00 SA
We noticed a leak coming from under my parent's house last week which was a cause for concern. Saw the solid reviews for Duy and his crew and decided to message him via Yelp.  Duy got back to me within an hour.  We scheduled an appointment for a free inspection.  Needless to say it was a big problem and Duy could not have been more professional.  He explained the problem and offered a few solutions.  We really appreciated his comprehensive summary in terms we could understand.  After making a decision, his crew was back that afternoon and laid out the drying agent.  His team was back the following morning and worked diligently to complete the work much earlier than we expected given the situation.  We could not have asked for more.  And to top it all off, he made my mom feel at ease   Duy was also kind enough to inspect a few items in their home.  It was refreshing to get an honest assessment of what items should be addressed and some to keep an eye on and what was manageable.  When Duy says We will take care of you, he really means it  If we ever have any plumbing needs in the future, Local Rooter and Plumbing will be the first we contact.  Highly recommended!
D G.
D G.
9/25/2016
I had a DIY project on Sunday and as part of it had to change toilet angle stop - alas the newly installed part ended up leaking. I was worried about ruining the floor, so rather than buying new part and/or starting over again called Local Rooter & Plumbing, and within couple of hours Tai was there. He told upfront how much would it cost (and kept it that way), replaced the valve which I damaged by over-tightening, explained what was the problem besides that, and overall was very nice to do business with.
Jack B.
Jack B.
5/28/2016
Called Duey on Saturday at 5:30 pm for irrigation valve and supply line repair. They asked for a picture and video. Diagnosed the problem immediately, negotiated the price on phone and showed up in 45 mins. Kim Ho who goes by Ken did the work. Very efficient and knowledgeable about plumbing with state of the art tools. Ken was humble enough to answer several plumbing related questions while doing the work. He mentioned he was very reasonable on the amount of work and parts he used for this job. Looking at the diligence I tend to trust him and strongly recommend them for plumbing work. Great job !
Steve C.
Steve C.
12/31/2016
Clogged main drain on New Year's Eve!  What a time to have that happen .. but Kim arrived in about 80 mins as promised.  Had the drain cleared out in under 15 mins.  Completely professional and knows his stuff .. and at a fair price.  I will be calling these guys again.
Vilma R.
Vilma R.
08/11/2016 12:00:00 SA
Vo and Tai were very friendly and efficient people. They arrived in under 30 mins to fix our main sewer at around 10pm. Their prices were very reasonable and I am going to recommend them to all of my friends and family! I am so glad that I found them, you should definitely give them a call!
Roy T.
Roy T.
08/06/2016 12:00:00 SA
Duy and Tee are open, honest and timely! Thank you guys for your high quality service. Highly recommended!
Prabal B.
Prabal B.
11/21/2016
I never write a review, but here is my first one. Awesome job from Local Rooter, my first experience with them and particularly Kim Vo. I had a problem where in my washer flow was backing up into the garage sink. Called my home warranty company and they deployed another company guy to do the cleaning/snaking etc. but in spite of the guy spending 3 hours between two visits, nothing happened and no root cause. Time was going and life was at a standstill with over a week of no laundry.

Finally a colleague gave me their phone number and this guy showed on the same day, gave me a precise problem, in fact he found that my kitchen drain had a leakage and needed a more urgent replacement. In all, his explanation, with pictures, video and diagram was excellent. He spent over 45 mins talking to my home warranty company explaining them about the issue. It was late in the day, so I called them next day, and Kim showed up couple of hours later. It was Saturday and he and another gentleman, spent the next 3 hours, making sure all the pipes were changed, tested, additional cleanout installed. Kim was very professional, took away all the anxiety with these kind of jobs, explained each step and charged a reasonable fee for the whole job. Very impressive and thanks to his timeliness, hard work and professionalism. Definitely a friend to be in the plumbing industry. Thanks Kim, Would definitely Recommend you to my friends.
Mario D.
Mario D.
5/18/2015
Today I had a clogged kitchen drain and used Yelp to see who could help right away.  Made a lot of phone calls left a lot of messages and fortunately, I found Local Rooter( a new business in SJ), who was near by, and was able to show up within an hour of calling.  Ken evaluated the situation to see where it was best to clear the clog.  He was thorough to ensure the repair was done right, he was organized with the equipment  and his tools and cleaned up after the repair was done.  Reasonable price and stuck by his quote.  Also gave good advice to help prevent any damage to my old pipes in the home.  Nice to see that shoe covers were worn prior coming in the house.  I will definitely recommend to anyone who needs a plumber. Thanks again!
Inna K.
Inna K.
06/01/2016 12:00:00 SA
Excellent service! They picked up the phone the very first time I called them and came up the very same day. They showed up ahead of time and since I was not yet home, even waited for 10-15minutes till I showed up. Quickly assessed the situation and did the job. On top of it, they  made some recommendations on how to make my water heater last longer. I have their number saved with me.
Rakesh N.
Rakesh N.
10/04/2016 12:00:00 SA
I had a broken hot water tap on my bathtub and wasn't sure whether there was a leak or just a broken tap. Vo showed up the same day and upon inspection told me that there was no leak and also temporarily fixed my broken tap as a full fix needed replacing the entire faucet and he did it free of charge. He was very easy to work with and I'd call him again.
Ann A.
Ann A.
7/26/2016
We had the supply line break under our house and flood the crawl space. Duy came out that evening and repaired the pipe, so Emergency Services Restoration could start pumping it out and drying it the next morning. Thanks Duy and Local Rooter!
Elena K.
Elena K.
7/21/2016
We had a problem with leaking toilet. Thai came within an hour. After talking with him, we decided to replace all three old toilets with  new ones. He gave us such a good quotes! Next day Thai came exactly at the time he promised, brought all tools and materials, and all work was done within two hours. Very clean and professional! We will definitely  use Local Rooter & Plumbing again. Highly recommend them! Thank you, Thai, for a great job!
Khanh W.
Khanh W.
6/18/2016
I am So impressed  with these guys, professional, full energy, honest, friendly, have high tech equipment, and importantly they did their job less than 20 minutes, which took my friend few days couldn't resolve the problem. I would highly recommend them for anyone need their service! Thanks for help my friend (neighbor tonight) Local Rooter Plumbing team!
Jeff M.
Jeff M.
6/17/2016
I highly recommend Local Rooter. I was really frustrated in trying to get someone to come to my home to repair my water heaters. I had called several companies and the earliest any could come out was about a week which is a ridiculously long time to live without hot water. Local Rooter came out in hours even though I had not called until about 4 PM on Friday. Duc did a great job repairing my water heater and was professional and very friendly. On top of fixing the problem I called them out to fix, they found another problem and repaired it at no added charge.
Peter G.
Peter G.
6/14/2016
We had a clogged shower on Sunday.... called Local Rooter and Plumbing and Duy Nguyen came out to the house that afternoon.... cleared the clog within 20 minutes.  Duy was very professional and courteous.  Very reasonable price and I highly recommend Local Rooter and  Plumbing!
John L.
John L.
6/13/2016
I called Local Rooter & Plumbing with a clogged sink issue. They came on time. We agreed to high pressure service for $300. It tuned out the clog was mechanical. They ran snake 5 times and resolved the issue. They charge me only $175.
Kim H.
Kim H.
6/25/2017
About 9:00 on a Saturday morning I discovered a water line break under a sink in our large guest house. Got the main supply line shut off but unfortunately not before there was 2 of water in every room on the ground floor! Yikes! Called these guys and they were there in less than 30 mins  -- and I live out in the hills. Trieu immediately diagnosed the problem which also involved replacing the entire faucet unit. He pulled up Home Depot website on his phone and showed me replacement candidates. He went and bought the faucet (and even passed through his discount to me!), installed it, and repaired the lines. While he was working on this he noticed another problem with an outdoor faucet and repaired it as well. All in it took about 3 hours including the shopping expedition. Trieu is amazingly skilled, great customer service, and an entertaining fellow on top of all that! I highly recommend this service and will use them for any/all plumbing services going forward.
Sergeant D.
Sergeant D.
07/10/2017 12:00:00 SA
I selected these guys based on their 5 star yelp rating and they absolutely exceeded those expectations.  David came out in the middle of the night, on a weekend, and fixed our clogged sewer main (sadly a recurring story for us...) and he was by far the best we've worked with.  He was perfectly prompt and professional, but I was really impressed by how thorough he was, and how eager he was to explain the details of what he was doing.  Granted, I never sat around and wondered a lot about sewer mains before, but when your shower is backing up with murky brown water...let's just say that your mind will have no trouble focusing.  And in a situation like that someone like David -- on-time, extremely knowledgeable, and willing to explain things -- is exactly what you want to be dealing with.  Between his thoroughness in rooting out our main line and the information he shared with me, I can be assured that the next clog is as far off in the future as it can be.  But, regardless, the next time we need help with our plumbing, these are the guys I will call.
Kumren K.
Kumren K.
6/30/2015
I have never provided such high rating for any services I used in the past. Vo and Duey with Local Rooter and Plumbing were absolutely amazing. We had a plumbing emergency couple of months back (right before we were to head out on a vacation) when the water coming from the main line to irrigation and to the house sprang a leak. We called several plumbing service companies...one of them came and identified and leak and I thought they had fixed it, only to find...it wasn't fixed properly and was leaking again. The other company (bozos) came several times and just couldn't get it right (after many days of frustration and $$$). At this point I started calling the standard larger companies and everyone of them came with large estimates and wanted to break the concrete in our driveway to fix the issue. Finally when I called Duey and Vo with Local Rooter and Plumbing...these guys came down in an hour and they were just amazing. Their estimate came in lower than others but the best part is they were able to fix the leak without cutting the concrete. Couple of months later...I am still a happy customer. Vo and Duey are very professional and do a clean job. They don't cut corners and stay back to make sure that everything is back to normal and checked in even after several days to ensure things were good. I give these guys two thumbs up and they are the only ones I will use going forward for any plumbing related issues.
Manish H.
Manish H.
11/26/2016
Honest, responsive and responsible. I had a clogged bathroom sink that needed fixing over the Thanksgiving weekend. Called a few plumbers from Yelp & Craigslist. One guy came and said he would have to use hydro-jet to unclog the drain and will cost $475. I thought that was too much so I called Local Plumbers and they said they can come the next day. As promised, they were here sharp on time and diagnosed the problem accurately. They snaked the drain with a power snake and also took a look in the crawl space to find out that the pipe may be corroded. The snake fixed the problem and they said hydro-jet was not required for this problem and would've been un-necessary.  Long story short, I paid only $175 and had the problem fixed as well as understanding that if this gets clogged again my pipes may need changing. A very pleasant experience overall. I would recommend them in a heartbeat. Thank you Duy & team
John G.
John G.
2/23/2016
these guys rock they are so nice and so fair and showed me all the problems that other company's didn't even show me I would hire them for all pluming problem's this is the kind of business that will grow!!!

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