Carena N.
05/03/2021 12:00:00 SA
A few weeks ago, we experienced this loud, violent shaking noise whenever we turned on the faucet or flushed the toilet. I immediately went on Google and searched what it could be -- turns out it seemed to be potentially a 'water hammer' which happens when there's too much pressure in your water pipes. Thinking I could self-resolve this - I followed some simple instructions by turning off the water, letting all the water from the house, and then turning back on the water. For a period of time, this resolved it but unfortunately, it happened again the following day. I followed the same steps and it fixed itself for another week. But after a period of a little over a week and it happening 3 times now, I knew something was definitely off and we needed a plumber ASAP.
Desperate and anxious, I went on Yelp and called several plumbers to immediately come see what's wrong. Despite being busy and working on another job that day already, Khoa was the ONLY one that committed to coming the same day to check out what was wrong, and with a free estimate. In fact, he even came an hour earlier than his target time frame!
When he arrived, he was very calm, poised, and polite. He and his partner took the time to troubleshoot what was wrong. Throughout the entire process, he patiently explained what they were doing and answered every question that my dad & I had. Because it was an hour earlier than I had anticipated, I still had work meetings but he made sure that he took photos of what was wrong & texted me to make sure that I was informed (while also talking to my dad throughout the entire process). Turns out (unsurprisingly) our water pressure was wayyyy higher than it should be -- 90 psi+ and our water pipes/valves were old and degrading. He consulted with us, and then followed with working through price estimates. After we talked through all the details, he had all the parts ready, replaced our water pipe/valves, and helped us re-adjust to a more appropriate water pressure. He also took the time to make sure that we had just enough pressure to turn on our showers/faucets and even had us try to make sure before he left. While he couldn't definitively confirm that this will resolve the loud, violent shaking noise, he did say that the water pipes/valves needed fixing regardless and likely is the cause of the issue. He let us know that if the house continues to have the sound, that he'll have to come back and open up a wall to see what's wrong. Fortunately, what he suspected is likely the culprit because I waited almost 3+ weeks to write this review to see if the loud, violent shaking noise would come back and it hasn't. Fingers crossed it doesn't come back, but even if it did, without a doubt I would call Khoa back to help us take a look at the issue!
I appreciated that he took the time to come out quickly on such short notice and fix everything on the spot. He honestly didn't have to and could've ended his working day normally, but he decided to stay out for an extra hour+ to help us out. Thank you so much Khoa! I would not hesitate to call him back if I had to and highly recommend him to anyone needing a plumbing service done!