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EJ Plumbing

EJ Plumbing

Plumbing Service
1170 Martin Ave, Santa Clara, CA 95050
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Description

Turn to EJ Plumbing for all of your Santa Clara plumbing needs. The family owned company has established itself with a great reputation thanks to the hard work of the talented plumbing experts as well as the endless list of positive reviews from valued customers. With low prices and specials, it's no wonder that the team of dedicated technicians is the highest rated plumbing company in the area. They have received accreditation from the Better Business Bureau, a prestigious international organization that recognizes businesses for their hard work, knowledge, and memorable customer service. In addition to their numerous recognitions, the team also offers same-day emergency services for your convenience, safety, and comfort. For a satisfying plumbing service in Santa Clara and the surrounding areas, reach out to the professionals at EJ Plumbing.

HISTORY

Established in 2005.
At EJ Plumbing, we are dedicated to providing our customers with fast, professional plumbing and emergency plumbing service, and we back it up with 20 years of service in the plumbing industry. We provide solutions for all areas of plumbing service and repair, as well as new construction plumbing installation.

ABOUT BUSINESS OWNER

I have been plumbing since I was 17 years old and love my field. In my spare time I workout, and play with my 3 kids.

SERVICES

Emergency Services, Toilet Repair, Water Heater Installation, Bathtub & Shower Repair, Toilet Installation, Faucet Installation, Sewer Services, Gas Line Services, Garbage Disposal Installation, Tankless Water Heater Installation, Sump Pump Installation, Water Filter Services, Gas Water Heater Repair, Hot Water Recirculation Pump Repair, Pipe Repair, Drain Cleaning, Water Heater Repair, Pipe Installation, Drain Installation, Garbage Disposal Repair, Tankless Water Heater Repair, Electric Water Heater Repair, Electric Water Heater Installation, Backflow Services, Water Heater Leak Repair, Gas Water Heater Installation, Hot Water Recirculation Pump Installat…, Sump Pump Repair, ,

Reviews

Mimi f.
Mimi f.
4/26/2023
Although I didn't use them for my repair (because I got the problem fixed before they came out) I can tell you that the lady I spoke to at EJ plumbing was so nice and helpful and comforting while melted down on the phone in tears over my plumbing drama.

I appreciated that so much
J P.
J P.
4/18/2023
I'd been struggling with odor that was seeping up from my kitchen drain- so I called EJ plumbing to help find the source.  Although it ended up probably being a build up in my air hose to my dishwasher (which was replaced) and build up in my garbage disposal that led to the hose, Steven spent the time to mull over where the issue might be coming from.  He even offered to crawl under my house to check the sewer line to ensure it hadn't sprung a leak.  In the end, we decided to replace everything, including the sink, facet, garbage disposal and pipes and dishwasher- to eliminate the problem.  I ordered the parts and he came back out 2 days later and had it done!!!!  He was efficient, knowledgeable, professional, polite, clean and got the job done in no time at all.  I would recommend EJ plumbing and particularly Steven if you have an issue.  
Thank you, EJ (Steven)
Sherry and Janine in Sunnyvale
EJ C.
EJ C.
4/15/2023
I've used them several times. I feel like they are on high end and they charge based on particular services they are doing instead of hourly so you don't get economy of scale unless you ask (and they have extra charges for upstairs toilet installation), but they are super reliable, prompt, courteous and professional. Great service every time.

They'll come, show you what needs to be done, provide estimate and then let you make call (there may be a service fee if you totally refuse to do anything). If you don't do everything they suggest, there is no pressure. I'll keep using them.
Donna C.
Donna C.
5/25/2023
EJ Plumbing was the first to respond with my Yelp request. I immediately called and was given same day appointment with a 3 hour window. EJ Plumbing confirmed my appointment and sent me the details on my technician along with a picture and personal bio. Jairo Ortiz arrived shortly into my window. He assessed the damage and other concerns I had, gave me a price and was able to fix my water leak. I was so impressed with the response time, knowledge and professionalism. Thank you for the repair on my new spout and cartridge!
Richard A.
Richard A.
5/30/2023
I called for an estimate to clear the sewer line from the side of my house and the price for a 100 feet seems very high and they would charge an additional $100 for each 100 feet beyond that.
They may be good but I don't think they're price is worth the risk of finding out
Kim N.
Kim N.
2/22/2023
After finding out my parents had an illegal water heater, I had to make sure to get that fixed. Met with 2 other companies, and while the prices were pretty similar after talking with Samuel Delgado, he was the perfect person for the job. He wasn't pushing me to get the more expensive option, and made sure to explain everything thoroughly.

The job was quick, well done and if I have anymore issues that arise they would definitely be my first choice.
Belinda F.
Belinda F.
5/19/2023
We still have the same issue and a new problem after a repair service plumber came to our home. He had great customer service however our problem is still there. And we have even a bigger problem of a leaking faucet under our kitchen sink. I don't believe we can trust that we can get the rest of the work done because we are being it's the garbage disposal???? And we are not getting any of our money that was spent on parts spent for the what he thought was the hose at first.
Christian C.
Christian C.
5/18/2023
I had a buzzing sound in my pipes when the hot water was turned on. I called EJ Plumbing to schedule an appointment.  The scheduling was handled by a different team and was quick and painless.

On the day of the appointment, I get a text from EJ Plumbing with the technician information along with a picture (for security purposes) and a notice that they are on they're way.  Christian and Marcos came out to look at the issue which they have not seen before.  They collaborated with their team over the phone and it was deemed that the high water pressure was causing the pipes to vibrate. Also discovered that the PRV (Pressure Release Valve) installed by my contractor was in the wrong location. He was able to adjust the PRV to relieve the pressure going to the house and that fixed the problem.

Great teamwork from EJ Plumbing to remedy my issue.  I will definitely reach out to them for future plumbing work.
Sara B.
Sara B.
05/03/2023 12:00:00 SA
We had a sink that was not draining correctly and a problem with our shower cartridges.  German and Paul were able to quickly and efficiently address both problems and their fees were more than we would have liked, but definitely competitive. I should note that the plumber our building recommended never returned our phone call or email, so we were extremely happy with the same day service from EJ Plumbing.  Their employees were friendly and competent.  In the world of plumbing problems, we could not ask for anything more and we would highly recommend them.
Juliet C.
Juliet C.
04/10/2023 12:00:00 SA
Nothing like that post holiday clogged drain. EJ  was here quickly and got us taken care of fast. Samuel was very friendly and explained everything he did.  The price was fair and now our drains are clear!
E G.
E G.
5/23/2023
Charging $975 an hour for the pressure jet is not reasonable IMHO
Fang K.
Fang K.
8/24/2022
We were finally fed up with constant drain clogging, food waste/ground coffee backed up to the laundry sink and the bathtub. We decided to solve the problem once and for all by re-pipe the drainage under the house.  After a couple days researching online going through the reviews, we hired EJ Plumbing to replace the entire sewer under the house.

They removed all the existing ABS, Cast Iron, Galvanize pipes under the house, replaced all the toilet flanges,  sized and graded all the new pipes, installed new 4'' ABS pipe as the main sewer line, installed new 2'' sewer lines for bathroom sinks, showers, tubs, kitchen and laundry, added a two-way clean out.

We are very happy with the company. The entire process was painless. It has been a refreshing experience. The communication was smooth and quick. The price was reasonable. The work was done in one day and passed the city inspection next day. We will not hesitate to call them again for any future plumbing needs.
Agam B.
Agam B.
1/19/2023
Had a leak in the bathroom, turned out to be the flush tank for the toilet, needed to get it replaced.

EJ Plumbing did a brisk job of it !
Debra K.
Debra K.
1/16/2023
We had a back up in our storm drain Christmas week and called EJ Plumbing for help. Bryan Arroyo came for the assessment and Jose Luis Villa came for the estimate. Both men were extraordinarily professional, had a lot of expertise and clearly explained the problem, options and pricing. Jose Luis was the crew supervisor when the repairs were done. EJ Plumbing had at least four men under an EZ-Up canopy in the pouring rain for almost 4 hours digging the required trench, putting excess dirt and mud on a tarp, cutting away and cleaning up tree roots and repairing the storm drain. When they finished they cleaned up the entire site. During two holiday weeks and relentless rain storms, EJ Plumbing was very responsive by phone, text and email. We highly recommend EJ Plumbing and they will be #1 on our list to contact with any plumbing problem.
Carol A.
Carol A.
3/14/2023
It was a great idea to choose EJ Plumbing to install our hot water heaters. Their team of seasoned specialists provided exceptional customer service and installation expertise. They provided a selection of high-quality hot water heaters and ensured that the installation process was fast and timely. EJ Plumbers additionally provided competitive pricing in comparison to their competitors.
slow b.
slow b.
3/22/2023
Professional plumbers Ruiz and partner Lenny were professional, courteous, explained what was problem and did job quickly efficiently.   A+++
Michael W.
Michael W.
12/02/2022 12:00:00 SA
Five years on and the hot water heater is running perfectly and even passed inspection when I sold the house. They did great work!
Darrell W.
Darrell W.
3/27/2023
We had a toilet that was leaking, so I removed it. The replacement toilet was a single piece, about 100 pounds, way too much for me to install myself.

We contacted  EJ plumbing. They responded quickly and came out the same day to give us an estimate for putting in the toilet.

They were very prompt and installed the toilet quite quickly with no mess.

I would particularly like to call our Jose Luis Montes for being very polite and doing a quick job. No mess no problems.

I will use them again when I need a plumber. Highly recommended.
Rebecca K.
Rebecca K.
05/08/2023 12:00:00 SA
I can't say good enough things about EJ Plumbing! Isaac and Angel are the nicest guys ever! They work so hard and are so very kind!
Danny G.
Danny G.
12/12/2022 12:00:00 SA
I highly recommend this business. They're professional and honest.
My water heater  would not turn on due to pilot light not staying on.  While they could have easily suggested a complete replacement, as I had suggested, Samuel  was able to quickly notice that my Thermocouple was loose. He fixed it at no cost!
I will be using them in the future to replace my water heater!

Thank you for your honesty. Hard to find a business that is honest and not just out to make a quick buck.
Craig C.
Craig C.
4/24/2023
I used EJ Plumbing to repair a backed up kitchen sink, and the repair took about an hour, and did not require any new parts. In spite of this, they charged $400 for the work, which is obviously extremely excessive. While the work was done, the cost was way out of line with what it should've been, and in my protest to them challenging this cost, they refused to change their position.  As a result, I will not use this firm again.
Sunil P.
Sunil P.
05/09/2023 12:00:00 SA
EJ Plumbing is just fantastic. Patsy, the office manager is very courteous and awesome. She understood the urgency of the pipe leakage and expedited the repairs. Technician Luis promptly came over and did the repairs. Overall, it was a great experience, and will strongly recommend EJ Plumbing.
Sean O.
Sean O.
02/02/2023 12:00:00 SA
EJ Plumbing was amazing to work with and it started with my first phone call. The person took my information and was very detail oriented while making sure to capture the details concisely. I love that they are a local business who hire and retain quality employees. Issac Jimenez arrive within an hour of my call and his approach was a breath of fresh air. He took the time to understand our issue,   and then based on his experience gave me three options out of the gate. I could tell he was one of EJ's senior folks when he said I'm pretty sure I know what the problem is, but let me climb under the house and take a look at the layout. He's was very matter of fact and obviously had other things he had to get to today but once he came out he confidently stated that he could probably fix our issue with an immediate band-aid (which we've done for the last few years) but then said We stand by our work, and by spending a bit more we could solve this issue for you long term if you're able to afford it. I really appreciated that stance because it could have been easier on him to either snake the pipes or use their Hydra-Jet. I know I'm stating the obvious, but times are rough for everyone these days regarding the economy but Issac, after speaking to one of the owners, was willing to work with us on a fair price to address the issue long terms. And we are glad we went with that option. I was surprised to see Isaac back with his crew of 5 but he wanted to see the job to the end. His team were respectful. professional and worked so fast but diligently and made sure to clean up everything where they'd been. I strongly recommend EJ Plumbing and if you're lucky enough to have Isaac Jimenez on your project, then good for you. Oh - and their communication process, quoting and updates were outstanding. Kudos to EJ Plumbing leadership for incorporating modern applications and technology throughout the entire process. I found out that Isaac has a wife, three children and a dog  when EJ sent me an update on who was coming to our house prior to his arrival!!!

I read a few of the negative reviews... I guess you can't please everyone, but EJ Plumbing will be the first call I make moving forward!
Sanchan S.
Sanchan S.
2/28/2023
Great work, prompt response and very good overall experience. Their recommendation for the hot water system was spot on and we were happy we executed on it with them.
Angela B.
Angela B.
03/01/2023 12:00:00 SA
Byron and his teammate did an excellent job on a short notice. Communication was easy and professional. Speed and quality are excellent. They messaged me when technicians were on the way and we appreciate such heads up.
Conrad S.
Conrad S.
9/27/2022
Liars and cheats.  I need a simple valve body replaced. They are telling me I need the entire valve replace which requires busting all much of my tile.

I was told on the phone MOEN valve body are easy toreplace if you have the right tool and they have the tool.  Then when they come out, they tell me they don't have to valve body and could only replace it if I had the part on hand.

VIGOROUS HAND GESTURES TO THESE MORONS.

I've never been more disgusted with plumbers than I have been with these cheating liars.
David A.
David A.
05/02/2023 12:00:00 SA
Our bathroom shower diverter knob was no longer working. I called them and they quickly diagnosed the problem. I had them come the next day to fix the issue. No issues just quick and efficient repair.
T C.
T C.
8/15/2022
The service men showed up to fix my shower without any repair parts or expertise.
They misdiagnosed a slow flowing shower, told me they'd have to cut a 2' x 2' hole in my ship lap walls and that I needed to go out, buy the parts myself and then call, make another appointment then they would come back out for another $150.00 minimum.  The biggest problem- they told me to buy the wrong parts and they were ready to cause hundreds of dollars in damage!!! . They don't know what they're doing,

Rather than calling this company back, I bought the parts they said I needed and then found an actual plumber. When the new plumber came out, diagnosed the problem within a minute and told me they should have known that my Delta faucet is front access so no hole in wall was ever needed. Could you imagine if I let them cut that hole?!
The new plumber went to the store and got the right parts and fixed my shower in less than five minutes without creating any holes and charged me $150.00 for everything he did.
Don't ask me how many $150.00 I would have had to fork out if I stayed with these guys.
KIND OF QUESTIONABLE, huh?
If I could give them zero stars I would have.
John S.
John S.
02/08/2023 12:00:00 SA
Samuel was very helpful in the initial estimate and completed the work requested (adding a recirculating pump and condensation line) quickly and professionally. Would definitely recommend.
Long L.
Long L.
2/25/2023
Great service and great people, as always! I have used EJ Plumbing for 4 times. Each time they delivered with great quality and efficiency!
Jane L.
Jane L.
4/20/2023
Their technician Cristian and another guy came to my house immediately after called, and gave me a few suggestions as well as  what is more cost efficient for me. They care about their customers and are very professional. Highly recommend them!
Geen U.
Geen U.
04/02/2023 12:00:00 SA
Beware of their so called free estimate!!! We called and we were told that doing an estimate is free. We had problems with our hot water in our kitchen faucet that's why we want to find out what's going on. Paul and Antonio arrived an hour late of the sched and checked the angle stop underneath my sink and found out that the angle stop was turned off. Paul just turned it on and already worked! But Guess what? we were charged a $158 service fee for just turning on the angle stop. I could not believe they were charging us that amount and told them It should just be free since we were just asking for an estimate but Paul insisted we pay for their services. Since he was pretty insistent and since they are two guys inside my house I just opted to pay and atleast asked for a discount. They gave me 10% but really... i think this was really unfair.
Kathy W.
Kathy W.
2/27/2023
I contacted EJ Plumbing & within two hours. Samuel & his assistant arrived at
my door.  They introduced themselves, put on their shoe covering and listened to my issue.  They then looked at the issue and provided an immediate fix to my issue.  They were very courteous and VERY helpful.  I've already recommended their service to another friend.  I would definitely call EJ Plumbing for any future issues.
Yiftah P.
Yiftah P.
4/25/2023
I needed to fix a clogged bathroom sink. The Phone and Yelp chat services were very effective. The technician was professional, polite, and friendly. Great service at a competitive price.
Tom I.
Tom I.
1/23/2023
I own a rental property & one of my tenant's toilet & sink was clogged. Your service man quoted $600 to declogg the problem. A total ripoff!! I'll report you to the better business bureau. My son used 6 foot snake & cleared the line.
Don't ever use your company!!
Nicola C.
Nicola C.
1/22/2023
Our sewer backed up, sent a message via Yelp to EJ Plumbing. They replied swiftly, and were here within a couple of hours. The problem was diagnosed and Jairo explained everything clearly. Super friendly guy!
The price was very reasonable for the work done, and the problem fixed. EJ Plumbing will be our go-to plumber if we ever need work done again.
Thanks Jairo!
Pilar M.
Pilar M.
4/13/2023
EJ Plumbing has been my go to plumber for a while now. They are respectful, responsible and do excellent work. Just the other day I had a really good experience with one of their employees, Ben Maher. He was the technician they sent to provide estimates for future work. He was professional yet friendly, thorough and a good communicator as well as knowledgeable. After discussing my options, I was able to make an informed decision as to the best way to proceed. Once again, EJ Plumbing did not disappoint.
Val R.
Val R.
11/25/2022
I had a bad experience today with Eddy Cruz of EJ Plumbing. On the positive side, they were very responsive and sent someone on the morning after a holiday to help us with clogged toilets while we had family in town.

Unfortunately the Eddy asked me a lot of questions about our plumbing that I couldn't answer because I am not a plumber. He inspected the house and failed to notice that there is a second clean out near our kitchen.

Then he recommended $5000 in services, including installation of a 2-way clean out, and refused to give me a written explanation so that I could check it with a septic serviceman who had been here last week. Basically, instead of looking out for my best interest, he told me that he doesn't want another guy to steal his $5000 job.

Very disappointing. After talking to the septic person, I learned that EJ was recommending a service that was unnecessary because there was already a clean out in the kitchen.

If you have unlimited funds and don't need your questions answered clearly, you should call EJ. Otherwise, you may want to skip them.
Rory G.
Rory G.
01/11/2023 12:00:00 SA
EJ Plumbing crushed it! I had my water heater spring an internal leak which flooded my garage, and called these guys up to fix it. They showed up a little under an hour later, managed to diagnose the problem immediately, clearly explaining what was wrong, and swapped out the water heater in the span of about a couple hours, working in the rain. The tech  Samuel D. and his assistant were very friendly as well. Thanks dudes!
Sandy N.
Sandy N.
08/04/2022 12:00:00 SA
I have been working extensively with EJ Plumbing on an outdoor/backyard project and they have been incredible every step of the way! My project involved extending our main gas line for a natural gas fire pit and grill/outdoor kitchen, as well as extending the plumbing for a sink in the outdoor kitchen.

My main interactions have been with Danny and his team and they have supported me through every step of this multi-phase project:
- Onsite consultation
- Extending the gas line from the main line to the fire pit area and the outdoor kitchen which were on opposite sides of the backyard.
- Stubbing out the plumbing for the outdoor kitchen sink
- Running the plumbing connections to the outdoor kitchen grill
- Fire pit connection to the gas line.

The project required intricate coordination with my landscape contractor and EJ plumbing has been responsive and quick to be available onsite whenever they are needed to complete their part of the work to help me keep my project moving. Their work is exceptional and very high quality and I would recommend using them for your next plumbing project! EJ Plumbing has given me so much peace of mind with all the extensive plumbing work that has been required for my outdoor space.
Akshat G.
Akshat G.
3/22/2023
Samuel was exceptionally good in service. He saw the problem and very quickly fixed it. Also gave few tips to fix the problem in future. Really appreciate it.
David C.
David C.
9/30/2022
Our toilet was clogged because we dropped a 2 in Dia x 1 in thick round plastic item. This is what  told Sam who was the plumber. He gave us a quote which was very high and would take several hours. So we questioned him of the high estimate. He gave several scenarios of the repair is and also told there would be a 30 days warranty. I thought it is required by law for contractors to provide 1 year warranty. Anyways, this is 1 of the reason Sam gave for the high price. We decided to give them a try since they had a high rating on Yelp. Sam finished in 10 minutes!  We feel Sam knew it would not take that long considering we told him what the time was. It was small item. I know we agreed to the price but an fair contractor would give a discount!  My previous plumber did and I am going back to him next time. It  was a bad experience!!!!.
thane w.
thane w.
12/29/2022
These guys are super responsive and they showed up before anyone else even got back to me. Did the job quickly for a reasonable price for plumbers. I'm a contractor myself, and I value promptness and thoroughness and this company delivered on both fronts. They're also nice guys which is sometimes rare in the contracting world. You won't go wrong. The price might be a little higher than the rest of the guys but it's worth it. You're going to save yourself a lot of time and money ultimately. AAA+++
Kimmii D.
Kimmii D.
06/04/2022 12:00:00 SA
Samuel Delgado was very professional. He took the time to explain all my options, the pros and cons of each. I felt comfortable and knowledgeable when making my choice. He was so fast too. My hot water heater was installed and we were back running within less than a few hours

Would definitely recommend and will be saving his info for the future
Xiaochong Z.
Xiaochong Z.
5/31/2022
I make the request on yelp , Steven and Bryan come to my house on time, they provided great service and resolved my issue, I would give them a 5 star review and hire them again!
Dan H.
Dan H.
3/28/2023
Sewer lateral from 1950s finally collapsed.  EJ Plumbing ran a camera and showed me the problem.  They gave a fair quote and were able to run a liner inside the old lateral location without digging up the street.  Completed the job in a day and we were without sewer connection for only 6-7 hours (stayed at a friends home).  Excellent crew, well coordinated, had all the special equipment needed.  This is clearly a specialty of theirs.
Julie D.
Julie D.
3/17/2023
Samuel Delgado did a super job.  Very professional, clean and efficient! Thank you!
Lynn S.
Lynn S.
03/03/2022 12:00:00 SA
I couldn't believe this company has such high score here! I scheduled a fix of my shower head leaking on Dec 28 and the plumber said he need to go and get something to fix it. He said he should be back within 30 min but it took him more than 1.5 hours!! He said he couldn't find the thing until the 5th store. And they charged for all those time!!!! They charged me 375 for this entire visit. I don't want to argue during the holiday season so I let it be.

But right after a bit more than a month, my shower head starts leaking again!!! I called them and said I have a warranty but they didn't confirm that, they just send the plumber the next day (2/4) and told me the warranty only covers 30 days. Since the plumbers have already showed up, I let them in. And they charged me another $175 for a 20min work.

And now, after exactly one month, the shower head is leaking again!!!! Today is 3/3!!!!

They gave me a window for both visits, but the plumber didn't follow either schedule. They just show up at a random time and charge you a ridiculous price for a super simple thing.

And they still cannot fix it, after two visits just happened to beyond warranty time.

Don't use them!!!!
KH H.
KH H.
01/03/2023 12:00:00 SA
The team was in my neighborhood giving free estimates. They suggested that a 2-way clean out should be installed for easier access to the sewer, and answered a few more questions I had about clean out.

They (Reymundo Lopez, Gerardo Aldaco) arrived on time on the day of the installation, and upon further inspection, they found an existing clean out. So they just exposed the clean out and installed a box around it for accessing the clean out, instead of going with the original plan to install a new clean out. And they charged much less than the original estimate since the job was scaled down. I like their honesty!
Ricky R.
Ricky R.
03/01/2022 12:00:00 SA
Got a quote for service that was tens of thousands more than other companies.  They are very expensive.  The estimator gave me the quote without blinking while I gasped.

Ended up giving the job to another company that came out and performed the work with permits and quick completion at literally 1/3 of the price.   No way.
Diane L.
Diane L.
3/20/2023
I needed a water heater right away.  EJ Plumbing was recommended.  I was very pleased with their promptness returning my call.  Before they came out I was sent a bio and picture of the technician.  Next day, he came out and gave me an estimate with pictures.  The next day they completed the job.  All my questions were answered.  Samuel did a wonderful job.  Everyone at EJ Plumbing were great from the managers to the office staff.  Very professional.
Steve B.
Steve B.
03/08/2022 12:00:00 SA
We had a water main leak. The main was plastic and wasn't planned well. The next day after my call, Jose Luis came out to identify the solution. The day after the copper water main from street to home to guest home to pool fill valve was complete. A day later the County signed off the permit. EJ Plumbing brought five trucks and 10 guys to hand dig (lots of underground pipes and wires here) and plumb. You could tell this group regularly worked together and enjoyed it! They put in 1 1/4 schedule L copper line and quality valves - very professional. I still can't believe the quick turnaround. I thought the price was  in line with the competition, no bargain but worth it and the final price was what we agreed upon at the quote date.
Daniel P.
Daniel P.
12/13/2020
It's Sunday at 10:45am and Yelp says they are closed but they are anything but! :) This team is fantastic!! We've used them for repairs at a rental of ours in the past and yesterday found some gremlins around the house that required a plumber to audit and fix them. Anyhow, we submitted an online form through the website at midnight and by 4am we heard back and by 10am they were onsite.

Sam is a genuinely great guy. He took care of about a half dozen small issues that were big to us, taught us some tricks of the trade, and repaired a toilet and audited the other four. There is a water heater that should provide hot water instantaneously throughout the house and is a bit more complex just to check everything. So they are coming out again when they have more time.

Big five stars.

PS. They also have a really cool system that introduces you to the technician and their status when they are on their way.
Quentin P.
Quentin P.
2/25/2022
Had an issue with a clogged vent on our dish washer, had called EJ for this back in 2019, but needed again. Called on a Friday and our technician, Cristiano, showed up on Monday.
I explained a few things about what was happening now and what was done last time and he was very thoughtful about what to check and try.  He found that our main line from the dish washer to the garbage disposal was clogged with grease/oil.  He cleaned and refitted and tightened up some loose hoses on the vent and tried the dishwasher.  All was good!  Then I remembered we had some issues with one toilet that wasn't seated quite right to the drain.  He said no problem, he had the tools and parts needed to work on it and so he gave me the estimate, I approved and he got to work.  About 20 min later he was done and then gave me the total.  I got some discount for the 2 jobs and paid by check.
I was very impressed with the professionalism and efficiency of getting stuff done.  Will call EJ again for any new issues.
Nhat P.
Nhat P.
2/15/2023
Technician  came to perform the work. He ended up not doing the hydrojet cleaning per estimate but snake the pipe and recommended another tool which going to require $2500 to add clean out and $2500 to use the disc cleaning method. I was on site the whole entire time and paid for the service. Instead of talking to me and provide me the information (photos, phone number to call city etc.) he talked in Spanish with the tenant. I never have the photo but my tenant said Jose shared with him the photos. It's my property after all and I paid for the service so he needs to work with me in English as I need to understand the condition of my house and make decision on what's best.
Samuel D.
Samuel D.
04/12/2022 12:00:00 SA
The best company in the bay area, the best prices and the best quality  Definitely 100% recommended.
Ferdinand N.
Ferdinand N.
2/27/2023
Great service from the initial call with Patty to the arrival, assessment and findings by Luis.. Overall, great service and got their phone number on my speed dial. Just have to check and rule out 100% the assumed leak and will call them back to patch up. Keep up the good work guys!
Neeraj G.
Neeraj G.
2/26/2023
I saw EJ plumbing truck in my neighborhood, and called them to look at a backyard draining problem, which was hard to diagnose.  They came the same day.  The technician took the time to diagnose the problem.  At times, it seemed like we wont make progress, but they persevered thru it and ultimately found it and resolved it.  They were pleasant and professional.  I am very happy with their diligence and professionalism.
Edward Y.
Edward Y.
2/26/2023
I did not select EJ at this time for a water heater Job.  German Ledezma was prompt, professional, and explained everything that would be required for the Job.  The difference between EJ and the winning bidder was insignificant.  I'll keep their number handy as I will probably require some work in the near future.
Warren T.
Warren T.
09/12/2022 12:00:00 SA
So I disposed of some food in my kitchen sink and perhaps didn't let it run long enough. Well it clogged the drain and backflowed into the bathtub and was pretty messy and smelly. Booked an appointment Sunday afternoon for Monday morning visit (10-12pm window) and Luis showed up at 10am sharp (got a text beforehand saying he was on the way). Luis was super nice, professional and knowledgeable. He cleared my clogged drain and cleaned my icky/black water tub (done in less than hour). Great service and attitude. Give this man a raise! (has been with EJ for 15 years). Was reasonably priced and will definitely use again. Thanks Luis and EJ and keep up the great work.
R K.
R K.
03/09/2023 12:00:00 SA
EJ Plumbing is our go to for any plumbing issues. Service from the initial appt. set up to the actual appointment is always top notch. This time wasn't an exception and the technician we worked with was the best. Samuel Delgado was great to work with - honest, friendly and was quick to assess the problem! Would definitely work with them again the next time!
Ko-Fang C.
Ko-Fang C.
2/13/2023
Charged us $280 last week for snaking a toilet drain on a small house.  Same toilet drain clogged again this week, so we called them out again.  This time they charged us $400.  They said it's because they had to snake the line all the way to the main this time.  I wish they would have just done that the first time.  $680 is a lot to pay for snaking the same drain twice in about a week's time.
Evan W.
Evan W.
03/06/2023 12:00:00 SA
The technician appeared at the time he said he would and completed the job in less time than expected. He was courteous and extremely tidy (plumbing can be messy). 5 stars without a doubt.
Xin J.
Xin J.
07/08/2022 12:00:00 SA
EJ Plumbing has got sloppy over the years.  I'm a Palo Alto local realtor.  My client bought an old home with very low water pressure throughout the house.  City Utility suggested we replace the main water shut-off valve.  I called E.J Plumbing to do the work and at the same time, check the whole system.  The technician from EJ concluded that there's nothing wrong with the valve, but recommended we replace all the pipes under the house with copper at a total cost of $16,850.  The technician explained that the low pressure was because all the old pipes were clogged.  

We later had another plumber come for a different job.  Without me asking about the water pressure, he immediately pointed out that the main water valve was only open halfway.  It took him 30 seconds to solve the low-pressure problem.  Later, we also found that all the water pipes under the house were already copper.
Ravi F.
Ravi F.
11/11/2022 12:00:00 SA
I would use them again.
Free, reasonable Efficient quotes
I used them to fix a bathroom leak and is still good after 6 months or so.
Jim J.
Jim J.
03/03/2023 12:00:00 SA
I needed fast service for a leaky faucet valve under the sink. EJ came in an hour and replaced the leaky valve in short order. Competitive price. Nice work!
JoAnn G.
JoAnn G.
06/03/2022 12:00:00 SA
In 2018 we contacted EJ Plumbing for replacement of old pipes. Our home was built in 1960 we are the second Owners. First job required digging front yard lawn areas up several feet down. EJ Plumbing Crew are thorough, professional with exceptional manners and their clean-up work at end of job is incredible! Fast forward on June 2, 2022 called them back to put in an accessible Property Line City Clean-out and snake Main Sewer Line on Property completely clogged. Jose Luis, Montes Rodrigues and Nelson Mejia provided superior service and our home was put back into PRIMO working order same day within hours. Five STARS; 100% satisfaction with their work.
David F.
David F.
08/03/2022 12:00:00 SA
My tankless water heater broke on Sunday.  I called Monday morning and they had someone come out that day who diagnosed the issue.  Sadly the needed parts weren't available locally but the technician told me exactly what I needed to order online and where they were available for next-day delivery online.  The tech even advised I could easily install them myself (so I didn't need to have anyone come back, unless I wasn't confident I could do the install).

I installed the parts, and my water heater still didn't work.  Frustrated I called back, and they were apologetic and scheduled someone to come back promptly to look more at the system.  While I was waiting I re-checked my work and... I didn't reconnect one wire properly.  Reconnecting it properly got my water heater working, so I called back to cancel the return visit.  They completely understood that little errors like mine can happen and were happy things were working for me.

So 5/5 for knowledge, service, helpfulness, and treating me professionally.
Kylie B.
Kylie B.
09/02/2022 12:00:00 SA
Super fast and effective service! The person I spoke with on the phone this morning was friendly and got someone out here within a couple hours. They used a cool text messaging service that not only let me know someone was coming, but also sent a photo/bio of the plumber assigned to the job as well as a tracking option to see where they were/when they'd arrive, which was super helpful. The two plumbers that came out here checked out my issue, then clearly explained what the options were, and got the job done incredibly fast. The invoicing was all done electronically which I appreciated. There was an option to pay via check or credit card, but there is a 3% fee if using credit card, so I opted for check payment. Overall, I had a solid experience with EJ Plumbing and would gladly use them again!
Mickey C.
Mickey C.
6/15/2022
$325 to install a kitchen sink 1/2hp garbage disposal unit? .let me think about it and talk to our 87 yr old Parents
Jon M.
Jon M.
12/15/2021
Update: After posting a complaint, EJ Plumbing Followed up immediately and waived their fee and sent their Tech, Luis to save the Day. Luis was great, helpful and fixed the issue in 8 minutes.

It was an improper install by EJ Plumbing done back in April that was the issue.  

Thank you Manny for taking care of the problem and thank you Luis for being a great ambassador for the company.

I hope the phone/text customer service end with your new hire is improves, and can be more understanding and would give a customer the benefit of doubt if they're calling with a service issue that was done by EJ Plubming--you need to stand by your work.  It was upsetting to called a liar by your company rep...that can cost companies customers.  

As a repeat customer, I loved the service and professionalism demonstrated by your techs and staff time and time again, but after this experience with your First Point of Contact Staff Member--I don't think I would use you guys again.
______________________________________________________________________________
Original Post:

They do not stand by their own work--think twice about hiring them and inspect their work throughly before they leave.  Had a disposal replacement from them back in April and only found out 8 months later that the bypass drain was no installed correctly and there was a quarter inch Gap between the connector and the drain pipe.  This would cause food and water to occasionally leak onto the floor pan when the disposal was turned on.

-Talking to another plumber, turns out EJ did not install this correctly and used the wrong drainage pipe connection (they needed to use a longer one and not a shorter one--which is obvious to the plumber on his assesment).  

I contacted EJ Plumbing and was told that I am 90 days past and warranty and that it would be a $150 charge to fix their improper install.  I told them that this was an improper install and was still told that if I want them out to fix it I would be charged $150.  They will not stand by the work they have done, which is a shame.

Not a great way to treat a repeat customer--I will never use them again and will let my HOA know of the issues I've had with EJ Plumbing and to not recommend them to others in this area.

Hire them at your own risk.
Cheff F.
Cheff F.
1/25/2023
Responsive call center, technicians were prompt and friendly arriving right at the beginning of the scheduled window. Drain clearing was performed quickly and efficiently. Highly recommend
Mara O.
Mara O.
10/09/2022 12:00:00 SA
Great praise for Isaac and Herman of EJ Plumbing who responded quickly when I thought I had no hot water due to water heater malfunction. They professionally and thoroughly examined my system and discovered the cause to be not equipment failure but my own misuse of the system. They were kind, I was embarrassed and they refused payment for the service call. I'm thankful that this level of service still exists in our world!!
Haruna Y.
Haruna Y.
9/13/2022
We worked with EJ for water heater installation and removed the old water softener. The water heater stopped working and we needed to replace it asap. I called EJ in the evening and they were able to schedule us a following morning. They texted me when the technician was on the way and he showed up on time. Their estimates were very clear and fair. The technician provided us the estimates pretty quickly in the several scenarios which made our decision making easy. He was very knowledgeable and answered all of our questions and concerns. Plus he cleaned up the area for us after all the jobs were done. I appreciate that. Of course we're happy with their quality services. We'll definitely work with them again!
Amar P.
Amar P.
09/04/2022 12:00:00 SA
EJ responded to my Yelp message promptly, although it was the Saturday of a long weekend.
Luis showed up per schedule and completed the job promptly.
Heather H.
Heather H.
06/02/2022 12:00:00 SA
Had a weird banging noise from the toilet when we flushed. They fixed it and then it started happening again shortly. Someone came back to take a look and proposed knocking down the wall behind the toilet to diagnose the issue. They charged us for the 2nd visit consultation even thought we paid the first time to fix something that actually wasn't fixed. Turns out the house had very high water pressure and a different plumber installed a regulator on the outside of the house and turned down the water pressure. This resolved the problem, without having to break down the wall behind our toilet for no reason! We disputed the 2nd visit consultation charge and they did remove that billing.
Nancy G.
Nancy G.
02/12/2023 12:00:00 SA
This was the second time I've used this company, and I have been very satisfied both times.  The technician that responded today was Samuel Delgado, and he couldn't have been nicer or more professional.  He took care of the problem I was having with my washing machine, and then answered questions that I had about my kitchen faucet and water heater.  He arrived earlier than expected, after confirming that was ok with me, and this was on a Sunday! I highly recommend this company.
S C.
S C.
02/09/2023 12:00:00 SA
While I appreciate the quick service, nearly $300 to auger a clogged toilet is robbery. I won't contact them again. Augers cost $12...could've just done that myself. Lesson learned!
Kuang L.
Kuang L.
12/27/2022
Great service! Very Nice and fast! They use professional machines. I recommend EJ Plumbing!
Cara G.
Cara G.
8/18/2022
Having a clogged drain backing up into my garage I called EJ Plumbing and they were available the very next day (Sunday) early. Thanks to Sam I was able to get washing (dishes and clothes) done before the start of a new week. My guys and I were so thankful.
Peter L.
Peter L.
7/29/2022
I have a clog in the kitchen and the technician came out less than an hour. He diagnosed the problem right away which is near my main. He got it fixed in less than 30 min. Overall I am extremely satisfied with the work. I will definitely call them back in the future for other plumbing work.
Gary K.
Gary K.
12/23/2022
A house full of holiday relatives and the main sewer backs up.....Ben from EJ Plumbing was there quickly and was very efficient, analyzing to stoppage.  Once cleared he was concerned that there may be another blockage.  Sure enough, his instincts were correct and he found another block close to the City line.  Snaked it out to really clean the sewer line.  VERY THOROUGH, POLITE, CAREFUL.  He had great patient with stuck drain caps and persistent plumbing pipes.  Very good clean up of a messy problem.  I would use him again and enthusiastically recommend him.
Rob K.
Rob K.
06/11/2022 12:00:00 SA
Very professional and quick.  I didn't really compare bids so I think I paid the premium price.  Very happy with the result.
John F.
John F.
1/22/2023
We called late Saturday for a clogged, slow drain in both tubs that didn't respond to any of my usual tricks. EJ Plumbing sent Samuel out. We were given a window between 9am and 11am on Sunday and we got a call shortly after 9 that Samuel was on his way. He asked some questions and gave me the estimate. Within 45 mins he had the line cleared and the work area cleaned up. He was both professional and friendly. It was nice that they had availability on the weekend and the price was reasonable. I would definitely recommend them. Thanks!
Jenny M.
Jenny M.
06/08/2022 12:00:00 SA
I am so grateful for EJ Plumbing. We called Tuesday PM after a few other frustrating plumbing experiences trying to handle our clogged drain. They sent someone out by Wednesday 9am. Our technician was Tony H and he was amazing. So patient and explained everything clearly. He knew exactly where to look and diagnosed the issue quickly and presented clear solutions.  Will definitely call EJ Plumbing for all future needs!
Dave L.
Dave L.
03/03/2021 12:00:00 SA
EJ Pluming to the rescue (again)! Earlier this year we had to get a new water heater and they were able to take care of us. And just a couple days ago, water started backing up from the kitchen sink and washing machine. Eddy came out the following afternoon to assess the  problem and provide options. It was clear snaking the line wouldn't do the job due to old pipes and an inaccessible clean out drain. He patiently walked me through the pros and cons for a couple options - scope of fix, time to repair and cost.

The following day Eddy and Nelson came back to address the problem by updating old cast iron pipes to PVC and installing a clean out drain. They were diligent and professional the whole way.

There's no doubt they will be the first I call when another plumbing problem arises. I just don't want to see that 'too' soon.
Ven Y.
Ven Y.
01/04/2023 12:00:00 SA
Prompt and responsive. A guy from their team helped unclog the drain in under 5mins while another business in the area quoted a hefty price for replacements. Highly recommend EJ Plumbing and really appreciate their honesty.
Suu L.
Suu L.
7/27/2022
What a great team. We have used them twice now. Prompt, polite, and got the jobs done without a huge expense or long wait in either case.
John N.
John N.
4/30/2021
Needed to call EJ Plumbing again for a leaky whole house filter. Thankfully, EJ Plumbing happens to install the brand we use and Manny was nice enough to come out and take a look at our problem, even though servicing these filters is not one of the things they normally do. Manny walked me through the likely causes and we both determined that replacing the tank was the best approach.

Two days later (after Manny had soaked the carbon media for the required 48 hours), he and the crew came out an installed the new tank in about an hour. This included having to extend and reconfigure the copper pipes because the company has apparently made these tanks taller compared to six years ago. Manny authorized this as part of his original quote, which we very much appreciated.

The crew did a great job and even cleaned up the site before leaving. We're back to having filtered water again without the leaks in the garage. Thank you EJ Plumbing team!
Kimberly T.
Kimberly T.
9/18/2022
Update:I emailed the owners of EJ Plumbing to express my frustration and received a prompt response. They offered to reimburse the $475 additional install fee, which covered the water heater and tile repair costs.
Donna C.
Donna C.
10/02/2021 12:00:00 SA
Eddy from EJ Plumbing showed up on time. Nice guy.
Water in my upstairs bathroom was not working. Small problem
and he fixed it
Joana C.
Joana C.
12/27/2022
The guys came in were able to offer the pieces and they fixed it in less that an hour. The guy was super nice and explaining the whole process to me (as a new homeowner). The payment was very easy and I got the appointment the same day I called. I appreciate everything they did and how fast and quick they were able to adjust to our needs.
Jenny J.
Jenny J.
3/29/2022
Exceptional. Very friendly, prompt, and professional. Came out the same day for a clogged kitchen sink, updated me right away when the technician was running a little late. They also provide little blurb about the technician with a picture when assigned so you're not letting in a total rando in your home. When I'm the only one in the house as a female, that little assurance is much appreciated. The technician was friendly and gave me options but there was no pressure sales of better service. Highly recommended.
Bob L.
Bob L.
12/24/2022
On time, solved the problem. I doubt I got the best deal, but it was urgent.
Meg Z.
Meg Z.
10/28/2021
This is my second time using EJ Plumbing's services, and these guys are as good as it gets! The first time they fixed a leak in my kitchen sink, and today they installed a new faucet. I called for a next day appointment and chose the earliest window, which is 8-10AM. On the day of, you get a text with information and a picture of your technician, along with a live map of their location.

It costs $150 for a visit, but if you require a follow up service they will apply $75 towards that appointment. Fixing the leak in my kitchen sink cost $225 and replacing the kitchen faucet cost me $350 total, which I wish could be lower, but I know they'll do a perfect job versus if I attempted these activities by myself. Samuel D. was super professional and efficient.

Go with these guys! Can't recommend them enough.
Rod C.
Rod C.
02/11/2022 12:00:00 SA
No follow up on fixing my damaged sign. Bad company! Poorly managed!!! I don't see how they can stay in business much longer if they keep disregarding their customers like this.
Robert G.
Robert G.
10/31/2022
Angel did a great job of quickly fixing our toilet leak. Thanks, Angel!
Chandrashekar V.
Chandrashekar V.
10/22/2022
Used them to a slow faucet. They were very responsive and identified the problem. Gave a quote on spot and fixed everything soon. Will use them again.
Gaurav J.
Gaurav J.
9/30/2021
I could not believe how amazing this company was! They took everything bad about my previous experiences with plumbers and made it awesome!

- Fast and responsive: I called them at 10am to replace the water heater. They had a window of 1pm - 4pm. Phoned me ahead of time to ask if they could come early at 12pm. We're done by 1pm.
- Honest and fair: Instead of rushing to replace the water heater. They tried to figure out why my old one failed so quickly (Just my bad luck it seems). They discussed all my options and didn't try to upsell me on a size I didn't need. Their prices were also on par with all other plumbers I spoke to.
- Streamlined and communicative: Sent me a website so I could track how far the service tech was. Had e-receipts for all the work.

Don't think twice with them. You know you are in good hands and will be treated fairly and respectfully.
Tal S.
Tal S.
08/04/2021 12:00:00 SA
I requested a plumbing issue this morning and a VERY kind and professional Gentleman came In to repair the problem.  His name is TONY! He greated me with a smile and I  explained the issue.  He KINDLY asked questions and then proceeded to work on the Kitchen sink. Great personality!
He was careful of his surroundings and respectful.  He was SUPER efficient and got the Job done in NO time! I was expecting it to take a while...........LOL
I would like to thank Ej Plumbing for having such an AWESOME employee.  Cheers!
Tal Sanders
Priyanka K.
Priyanka K.
4/13/2022
Tony from E J plumbing was very professional, diagnosed the problem quickly and gave us a reasonable quote to fix it.. Hassle free and excellent service.. Extremely impressed with how quickly they were able to set things up and resolve the issue for us.
Nathan B.
Nathan B.
2/15/2023
Very pleased with their work and professionalism.  Called them on a Friday to ask about getting my water heater flushed.  Jose answered the phone and asked me a few questions about the heater and quoted me a fair price.  I called them back on Saturday and was able to set up a time for Monday.  My window was 9-11am and I got a call around 10:30 saying the tech was running a bit late and if that was ok.  I appreciated the call and was able to move some things around.  German arrived and was very thorough, including wearing shoe covers whenever he came back in the house.  He explained to me the work that was being done and was accommodating with our street parking situation and getting the hose to the heater and out the door.  He flushed the tank a few times and made sure to check to see if we had any leaks and hot water before finishing up.  He made sure I cleared all the pipes out of air before leaving. He honored the price I was quoted and emailed me a receipt.  I would definitely use them again, always helpful to find a plumber you can trust!
Leslie L.
Leslie L.
9/30/2022
Just wanted to say thank you to Sam for helping us with several projects over the past year, including toilet repair and installation of a bidet, and replacement of a shower head (and a creative solution to a faucet problem that he incidentally noted).  He is honest, professional, respectful, hardworking, trustworthy and perhaps most importantly, kind.   Do not hesitate to ask for Sam.  Thank you EJ plumbing for the excellent communication and all the updates.
Wayne N.
Wayne N.
4/21/2022
Great and fast service, I would recommend EJ Plumbing and Waterheaters. Everything was really great!
Jonathan R.
Jonathan R.
1/26/2022
We had a water leak in our attic. After doing some research, I contacted EJ Plumbing and I am glad I did. The plumber who came in was Sam.  He is very professional, friendly, and did an excellent job. I highly recommend EJ  Plumbing.
Lamb P.
Lamb P.
12/29/2020
My property manager set up an apt with this company.  They sent a text update and picture of the plumber with estimated time of arrival. We received Luis, he was on time, wore a mask, knowledgeable and knew how to fix our shower issue. Gave some tips on how to fix the build up in the bathtub.

Overall great company, they send someone who knows what they're doing. I like the text update with a picture of your plumber and an overall profile that included years of experience and things they like to do.
Pamela C.
Pamela C.
05/04/2022 12:00:00 SA
My brand new washer could not be hooked by the delivery service because the old hose was rusted solid to the wall spigot. I called EJ Plumbing to complete the installation.  They were able to send a technician to my home within an hour or so, and he removed the old hose and hooked up the new washer.  He ran a cycle to make sure everything worked correctly and explained how to use the new washer.  I am very satisfied with their service and the technician and the price.
Marc V.
Marc V.
7/25/2022
It took them 27 minutes to snake my kitchen drain and I was charged $295. That's an hourly rate of $660.
Buzz T.
Buzz T.
1/24/2022
I have been very fortunate to have used EJ Plumbing for a multiude of unforseen events such as a gas leak and mainline sewer repair for my home.
Most recently, I experienced a leak below my sink and my first call was to EJ.  They responded that day by sending out a service rep within a couple of hours!  I shouldn't have been surprised because this was the same response I had with them before.  
The plumber that arrived was PAUL SURDEZ and he immediately surveyed the situation and carefully explained what needed to be done and gave me an estimate.  I agreed and he went to work replacing many of the old parts under the sink.  He successfully completed the repair and tested the sink out.  
I couldn't be more please with his professional manner and expertise!!  He was effienct, patient and friendly .  He left the kitchen work area clean and tidy after finishing the job.
Many thanks to him and the whole EJ family for their their consisent quality!!!
LuJia H.
LuJia H.
07/01/2022 12:00:00 SA
Worked with this company several times now, they are responsive, quick, skillful and careful. Highly recommend!!
Becca R.
Becca R.
12/09/2021 12:00:00 SA
This is the third time we used EJ. Our current issue was with our washing machine draining. Within 10 minutes, Isaac and Bryan had our issue fixed. And with half the cost of our previous plumber who unfortunately made the issue worse. Would definitely recommend EJ. Thank you guys!
Claudette W.
Claudette W.
09/03/2022 12:00:00 SA
If your water tank is leaking, chances are you need a new one. All my questions were answered, and I got a fair deal, fast, competent service, and the repair guy was nice (which goes a long way with me). I highly recommend.
MC C.
MC C.
10/28/2021
Good help is difficult to find.  We had an issue with our under the sink reverse osmosis and this is the advice received, we don't usually work with these/ have that much experience with them, they're not worth it, and the best advice, you're new replacement faucet (2.5 months old) is defective and in order to fix it (the leak) you need to buy a new one.  Well the unit is already k stalled so telling a customer that it's not worth it is  lame advice.  And the essentially new faucet/ dispenser is not defective.  Unfortunately, we paid for the  visit even though not a single tool was used and the unit was never worked on; just the bad and useless advice.
The actual problem was that the vent line was slightly clogged.  It took me literally 15 minutes to search YouTube, watch the DIY video and unclog the line with a crescent wrench and a socket wrench.
Maybe they'll be more useful for other work, but just remember good help (plumbers) are difficult to find.
Stephanie O.
Stephanie O.
9/28/2022
This review is long overdue but words cannot describe how grateful I am for Isaac coming out and helping me with my emergent plumbing. For starters, I called EJ plumbing the day I realized there was a backup in my line and they were able to send someone out within a couple of hours. They were extremely helpful and quick to answer, especially compared to the longer than usual wait times.
Upon arrival Isaac and his partner were very professional and courteous. I explained to them the issues that we were having (long story short we a sewer line blockage issue) and he very thoroughly was able to check the entire house to fully understand what the problem was. Being a first time home owner and not even knowing the difference between a sewer line and a water line, Isaac very patiently and thoroughly explained to me EVERYTHING that was going on from the very beginning to make sure I understood the entire situation. He went above and beyond answering multiple questions about plumbing even unrelated to our issue and genuinely seemed like he cared and wanted to help. He is extremely knowledgeable and one of the few people that I have actually trusted in regards to fixing an 120 year old home.

EJ Plumbing is very lucky to have him on their team and after this issue is the only company I will ever go to again for any issues. Isaac even followed up the few days after to check in and make sure everything was working properly. I am so beyond grateful for him for not only listening to me, and teaching me but for being the only person that has been able to solve our problem. Thank you Isaac!
Wayne D.
Wayne D.
6/21/2021
I hired EJ to replace a toilet, and just recently had them come out to replace the garbage disposal. They showed up on time and their work was great.
I would Highly recommend Ej to any one.
Thanks
Martin G.
Martin G.
2/19/2022
These guys did an excellent job, rerouting our broken sewer line. They worked extremely fast and were very upfront with diagnosing the problem and coming to a quick solution!
Scott J.
Scott J.
07/09/2022 12:00:00 SA
Quick response for our leaking tankless water heater. Determined the issue was very minor (valve was open that shouldn't have been). Ended up doing a system flush since it's never been done before
Steven Y.
Steven Y.
01/12/2022 12:00:00 SA
The company was somewhat hard on scheduling. They provide quiet a big windows for the visit so I couldn't wait they long as the plumber didn't show at almost the end of the window. But they showed up next day, after I had to call. The job was done great though abs problem resolved.
Michael H.
Michael H.
2/18/2021
AVOID AVOID AVOID. They'll frisk you for $160 just to turn off your water valve in front of your house (which I could've done, I only had it on so they can hear it, then a gentleman turned it off. They justified charging me $160 because they had to turn Off my valve) they quote you some ridiculous price to fix your leaked water, sad part was we would have gone with them but they where aggressive with paying $160 on top of the rest of the job. Then they say they might have to call another person, which will be an additional charge I honestly feel they robbed me and almost strong armed me into paying $160. I paid it because they where very persistent and wouldn't leave if I didn't pay.

Do yourselves a favor and AVOID. The minute they show up at your house and enter they're not leaving until they get that $160.

I really hope the owners see this message and please fix your approach when you talk to customers. I honestly feel robbed and mistreated, good luck with your business. I sincerely mean it.

Have a good day
rajesh n.
rajesh n.
1/28/2021
We used EJ plumbing for a small work of replacing our shower arm and shower head. Replacing shower head is easy, but the shower arm requires a bit of help to avoid breaking the pipe behind. So we went for their service.
Calling EJ Plumbing itself is a different (great) experience. They take down all the details and call back to schedule if you are interested. Good follow ups. Also, they have a good IT system that alerts you before a technician comes. No mystery. No need to call them to see why plumber hasn't shown up etc. In our case the technician showed up, helped us understand why water pressure is low, fixed our shower with no issues. Very polite guy. No lecturing or acting smart like some folks you find in thumbtack or Nextdoor :-)
Now all this awesome experience comes with a steep cost though. That's the only reason I took 1 star off. Their labor charge is easily the highest I have found while I was getting quotes for replacing a faucet. Not by a small difference. Sometimes the difference is big enough to  offset your willingness to work with them again.
If EJ team is reading this, it will be great if you can look at your pricing. We love to call you for any of future plumbing needs. But the price makes us always think twice and choose someone who offers exact same service at lower price.
Becca R.
Becca R.
12/09/2021 12:00:00 SA
This is the third time we used EJ. Our current issue was with our washing machine draining. Within 10 minutes, Isaac and Bryan had our issue fixed. And with half the cost of our previous plumber who unfortunately made the issue worse. Would definitely recommend EJ. Thank you guys!
Claudette W.
Claudette W.
09/03/2022 12:00:00 SA
If your water tank is leaking, chances are you need a new one. All my questions were answered, and I got a fair deal, fast, competent service, and the repair guy was nice (which goes a long way with me). I highly recommend.
MC C.
MC C.
10/28/2021
Good help is difficult to find.  We had an issue with our under the sink reverse osmosis and this is the advice received, we don't usually work with these/ have that much experience with them, they're not worth it, and the best advice, you're new replacement faucet (2.5 months old) is defective and in order to fix it (the leak) you need to buy a new one.  Well the unit is already k stalled so telling a customer that it's not worth it is  lame advice.  And the essentially new faucet/ dispenser is not defective.  Unfortunately, we paid for the  visit even though not a single tool was used and the unit was never worked on; just the bad and useless advice.
The actual problem was that the vent line was slightly clogged.  It took me literally 15 minutes to search YouTube, watch the DIY video and unclog the line with a crescent wrench and a socket wrench.
Maybe they'll be more useful for other work, but just remember good help (plumbers) are difficult to find.
Stephanie O.
Stephanie O.
9/28/2022
This review is long overdue but words cannot describe how grateful I am for Isaac coming out and helping me with my emergent plumbing. For starters, I called EJ plumbing the day I realized there was a backup in my line and they were able to send someone out within a couple of hours. They were extremely helpful and quick to answer, especially compared to the longer than usual wait times.
Upon arrival Isaac and his partner were very professional and courteous. I explained to them the issues that we were having (long story short we a sewer line blockage issue) and he very thoroughly was able to check the entire house to fully understand what the problem was. Being a first time home owner and not even knowing the difference between a sewer line and a water line, Isaac very patiently and thoroughly explained to me EVERYTHING that was going on from the very beginning to make sure I understood the entire situation. He went above and beyond answering multiple questions about plumbing even unrelated to our issue and genuinely seemed like he cared and wanted to help. He is extremely knowledgeable and one of the few people that I have actually trusted in regards to fixing an 120 year old home.

EJ Plumbing is very lucky to have him on their team and after this issue is the only company I will ever go to again for any issues. Isaac even followed up the few days after to check in and make sure everything was working properly. I am so beyond grateful for him for not only listening to me, and teaching me but for being the only person that has been able to solve our problem. Thank you Isaac!
Wayne D.
Wayne D.
6/21/2021
I hired EJ to replace a toilet, and just recently had them come out to replace the garbage disposal. They showed up on time and their work was great.
I would Highly recommend Ej to any one.
Thanks
Martin G.
Martin G.
2/19/2022
These guys did an excellent job, rerouting our broken sewer line. They worked extremely fast and were very upfront with diagnosing the problem and coming to a quick solution!
Scott J.
Scott J.
07/09/2022 12:00:00 SA
Quick response for our leaking tankless water heater. Determined the issue was very minor (valve was open that shouldn't have been). Ended up doing a system flush since it's never been done before
Steven Y.
Steven Y.
01/12/2022 12:00:00 SA
The company was somewhat hard on scheduling. They provide quiet a big windows for the visit so I couldn't wait they long as the plumber didn't show at almost the end of the window. But they showed up next day, after I had to call. The job was done great though abs problem resolved.
Michael H.
Michael H.
2/18/2021
AVOID AVOID AVOID. They'll frisk you for $160 just to turn off your water valve in front of your house (which I could've done, I only had it on so they can hear it, then a gentleman turned it off. They justified charging me $160 because they had to turn Off my valve) they quote you some ridiculous price to fix your leaked water, sad part was we would have gone with them but they where aggressive with paying $160 on top of the rest of the job. Then they say they might have to call another person, which will be an additional charge I honestly feel they robbed me and almost strong armed me into paying $160. I paid it because they where very persistent and wouldn't leave if I didn't pay.

Do yourselves a favor and AVOID. The minute they show up at your house and enter they're not leaving until they get that $160.

I really hope the owners see this message and please fix your approach when you talk to customers. I honestly feel robbed and mistreated, good luck with your business. I sincerely mean it.

Have a good day
rajesh n.
rajesh n.
1/28/2021
We used EJ plumbing for a small work of replacing our shower arm and shower head. Replacing shower head is easy, but the shower arm requires a bit of help to avoid breaking the pipe behind. So we went for their service.
Calling EJ Plumbing itself is a different (great) experience. They take down all the details and call back to schedule if you are interested. Good follow ups. Also, they have a good IT system that alerts you before a technician comes. No mystery. No need to call them to see why plumber hasn't shown up etc. In our case the technician showed up, helped us understand why water pressure is low, fixed our shower with no issues. Very polite guy. No lecturing or acting smart like some folks you find in thumbtack or Nextdoor :-)
Now all this awesome experience comes with a steep cost though. That's the only reason I took 1 star off. Their labor charge is easily the highest I have found while I was getting quotes for replacing a faucet. Not by a small difference. Sometimes the difference is big enough to  offset your willingness to work with them again.
If EJ team is reading this, it will be great if you can look at your pricing. We love to call you for any of future plumbing needs. But the price makes us always think twice and choose someone who offers exact same service at lower price.
Jimmy L.
Jimmy L.
1/29/2022
1.5 hours later than the scheduled 2 hour appointment window.  They never called to inform the visit would be later.  I called multiple times to follow up.  From the time I received a text that the plumber was on the way, it was 1 hour later to arrival.  As a first time customer, this was a poor experience.

Plumber was polite.  He quoted a price, and then the price increased $75 following a call to his manager.  I felt I should receive some discount for investing so much of my personal time waiting for the service.  The plumber's manager refused to speak to me directly over this matter.

I agreed to accept the high quote for the service.  The plumber even admitted they are higher priced, but believed they are quality, too.  After waiting for quite some time for the plumber to return with his cable machine from his truck, he then proposed that he should not accept the job because I would be unhappy.  I responded that I would be unhappy after accepting the quote only to be declined as a new customer.  Eventually, he accepted the job.

Following it was a better experience because the plumber was efficient and completed the job.  I did not have any issues with the plumber.

The experience with this company was poor overall.  The lack of customer service and no apology for being so late is not appropriate.  The unprofessional attitude of the manager reflects the lack customer service.  There are other reputable plumbers, and I cannot recommend this business from this experience.
H M.
H M.
4/13/2022
Tony came out today and cleaned our drains. . He was quickly able to diagnose the problem, gave me a very reasonable quote, did a fabulous job, was very pleasant and skilled. I plan to use EJ Plumbing in the future and highly recommend their services.
Ryan L.
Ryan L.
5/24/2022
They showed up on time and was courteous.  He told me he would send me a quote in15 mins but I didn't get one.  I followed up with him after 5 hrs on Yelp and asked him to resend.  still no quote, so I went with someone else.
Crandall H.
Crandall H.
2/14/2022
Sam came out to help with my failing water heater. It's fairly old so I was bracing myself for having to replace the entire unit.  He did an evaluation and determined that the hosing needed replacement and not the water heater itself. He also told me that the new water heaters were not as durable as older models.

I'm still going to have to replace that water heater some day and I'll take my business back to EJ.
Christie L.
Christie L.
10/20/2021
We have used EJ plumbing on two occasions.  Both times, the plumbers that were courteous, professional, arrived within their stated windows.

Their first trip was a straight forward shower drain clog which they addressed efficiently, our shower has been excellent for months since and we couldn't be happier.

In their most recent service, it was for an ambiguous water leak which they offered suggestions for next steps.  Despite it not appearing to be a sink, toilet or shower related plumbing leak they graciously still checked upon request the status of our drain pipes to verify that clogging and debris was not present.  

Would gladly work with EJ plumbing for future repairs.
Varun N.
Varun N.
3/25/2021
I have had good experience with them in the past installing a gas line, and an ok experience debugging a bathroom water leak. I called them for a under sink
Kitchen reverse osmosis installation and was quoted 475$ and told that's fixed price - I already had 3 other quotes for 300$. And I also got quoted 275 for a kitchen faucet installation which was 100$ more than what I got from few other places. So call around before settling on this place.
Ray S.
Ray S.
07/01/2022 12:00:00 SA
Paul was great! He got the job done in a very timely manner and was very helpful and knowledgeable. I highly recommend EJ Plumbing if you want the job done correctly!
Christine S.
Christine S.
12/09/2019 12:00:00 SA
We decided to try a new plumbing company to fix our leaky master bathroom faucet. Initially, EJ seemed on the pricier side because they charge $150 just to come out to diagnose the issue. However, they had great availability and were very prompt in showing up to do the job.

We ended up having to replace both master bathroom faucets, but the company lets you apply the $150 from the initial visit against your final bill. Add in another 10% off coupon and the price was no problem! They also had the job done in no time. I would definitely call this company again for any plumbing needs since they are quick, professional, and on time.
Michele C.
Michele C.
5/24/2022
I contacted EJ Plumbing in the evening and they responded quickly with an estimate and advised me to call at 8am the next morning. I did and they were able to come out that afternoon to fix a leaking outdoor faucet.
Janet W.
Janet W.
5/17/2021
Impeccable work ethics from the owner, Manny and his team.
Answered texts and inquiries fast.

Our hot water heater gave up and sent a message from yelp and he replied asap and immediately within the same day got someone to come inspect the unit. With just passing pictures back and forth, he was able to figure out the issue and problem was resolved within the same day. It was either replace a part or replace the whole unit. He made sure he tried the cheapest route first.

When the pilot light went out again after a couple of days, he got another person come by immediately and it was fixed again. The part that they bought was faulty and they replaced it without an issue.

Even though our neighbor in front is a plumber, we still decided to go with EJ, now we are so happy coz now we have a plumber for life.

If you need great service, call EJ Plumbing. And they accept credit card payments too.

Kudos to Manny, Samuel Delgado and Kevin Penkauskaus for impeccable service.
Jomary B.
Jomary B.
11/18/2021
Our garbage disposal unit was broken, and the handyman was unable to remove it. Sink faucet also needed replacing. They gave me a quote over the phone and sent Raymundo out the next day. He, too, found the disposal to be very stuck, but persisted through a tricky removal. Faucet not straitforward, either, but he got both jobs done with skill and good humor and honored the initial quote despite the extra time involved. Such a joy to work with this company!!!
Lu C.
Lu C.
10/06/2020 12:00:00 SA
Early this year EJ did a good job with our water heater. They didn't fixed an old part rather than suggesting new heater, which saved us some money.

The 3 stars is for the current job.

1) didn't fix the issue. The suggested fixes are cumbersome and costly and might not even work.
2) didn't have the right tools.
3) if you don't want to do the job, then say so.

Here is what happened:
We had a small copper pipe that's connected to a bigger pipe that's embedded in concrete to the main drain.
The pipe was blocked somewhere and EJ came and charged a call out which is expected. My problem is they didn't really want to do the job and they didn't even have the right tool.
They don't have thin enough snake for smaller pipes and they don't have a camera to look in. They used water pressure thingy to try to flush the pipe and that didn't do anything, so the guy tried to punt the issue to AC guy. Finally they suggested some very expensive work they could do and some other work arounds that we, the home owners, might do. Why am I paying them for something I can do?

Luckily, our AC guys (Best experience in all the years with contractors) came and put a simple fix that took literally 30 minutes and cost way less than the plumbers were suggesting and quoting. The fix was simple and elegant and doesn't involve some cumbersome pump that EJ was suggesting.

My husband was there and he said the AC guys had better tools than the EJ plumbers!  Maybe I should call the AC guys back for plumbing issues :)

Not impressed with EJ Plumbing this time around.
Chesty C.
Chesty C.
3/13/2021
Showed up on time within the time window quoted; Luis arrived and professionally greeted me and put on all the protective equipment to enter my home--including the shoe booties (we have a no show policy in our home)!

While it was a simple repair, they had the tools that were lacking in my home and Luis quickly tackled the problem. Fixed and done!

Great experience for my first plumbing job needed from Yelp!
Jerry S.
Jerry S.
09/05/2020 12:00:00 SA
Shockingly expensive quote. As part of a quote for work on a washing machine drain in the garage, they quoted $950.00 for a plumbing repair that would take 1 hour, maybe 2 max, with parts of less than $30.00. And $350.00 for a sheet rock repair that would be about 1 foot square and not require texturing, with parts of less than $10.00.

EJ Plumbing estimate $1,300.00.

Another plumber estimate $600.00.
Shiyu D.
Shiyu D.
10/28/2021
I don't write reviews very often but I'm making an exception here as EJ plumbing did such an amazing job with our trench-less sewer replacement job.

I had to install a property line cleanout and backflow preventer that was requested by the City. There were some roots in the sewer line and we decided to replace the entire sewer line and also install a two-way cleanout. I quoted a few plumbers and Ben was the only one that told me I could it trench-less so that I don't need to worry about fixing the concrete driveway. Although their price wasn't the cheapest (another plumber can do it cheaper with trenching), it was competitive enough that I chose them.

On the day of the job the work became much much more complicated than we anticipated. Because of the heavy rain over the weekend the watertable was very high and there was lots of water/mud after the crew started digging. They literally had to pump water out the entire time while they were working. It caused some complications with the inspection too and the next day Manny (the owner of the business) came to the site himself in person to communicate with the inspector, explain the situation, and get the inspection passed without any problem. What's more important was that although the situation became much harder and made a one day work became into three days, Manny respected the initial quote and didn't charge anything extra.

The crew also fixed the yard and cleaned up everything after the work is done. No concrete was damaged and the work was done perfectly as if nothing has happened.

What Manny, Ben and their crew did really demonstrated what above-and-beyond mean for a business. They have earned thousands of five stars for a good reason. If you are looking for reliable plumbing companies, look no further!
David G.
David G.
02/11/2021 12:00:00 SA
Excellent service! I had a broken water heater (Gas control valve) and EJ's was able to schedule a repair within 24 hours. Sam came out and was fully COVID compliant. He did excellent work and for a good price. Very professional service.

Didn't even have to take a cold shower this was fixed so fast! :)
Pat Y.
Pat Y.
03/10/2021 12:00:00 SA
2013 Dec, EJ Plumbing installed a brand new Rheem 75 gallon gas water heater for me.  Yesterday, the same water heater is acting up... so I called EJ Plumbing to get me the 1st available appt.  
Sam showed up promptly and checked out my water heater.  I showed him my paper work from EJ, to my SURPRISE, it is still under warranty.

Just the ignition assembly pilot part needs to be changed out

Their delivery team showed up 20 mins later with the part, put it in and that's it.  Thanks Sam and EJ Plumbing.
Jayanth M.
Jayanth M.
06/08/2021 12:00:00 SA
About 24 hours ago, our water heater made some scary thumping noises. We called an HVAC, water heater company to take a look at the issue. They suggested we had to replace our water heater and provided an estimate of $2850 for a new heater, parts and labor. Since it was a big expense, we called EJ Plumbing for an additional estimate. They gave us an impressively lower amount - $1600 for the same work. Seeing that they had very good reviews on Yelp, we hired EJ Plumbing.

Today, two technicians/experts from EJ Plumbing -  Isaac Jimenez and Jose - came as promised by 10 AM.  They were incredibly skilled in their craft and Isaac could lay out our options in a simple to understand manner. We made a decision to move forward with a Rheem water heater. With zero interference, the two of them got the entire replacement and installation done within a span of  less than one and a half hours. Additionally, Isaac offered to trouble shoot an unrelated problem we had with rattling pipes and helped us address it as well.

For every dimension of their service - the promptness with which they took our call yesterday, the far more attractive pricing, the outstanding quality of work that Isaac and Jose delivered and their values of keeping me as the customer as the center of everything they did, EJ Plumbig and notably, Isaac and Jose deserve every bit of 5 full stars. What a pleasure working with them !
Laura H.
Laura H.
10/03/2021 12:00:00 SA
Excellent service from booking to repair work! Professional and friendly. Did great work. I would definitely recommend EJ Plumbing and will use them again!
Bryan A.
Bryan A.
10/31/2021
Showed up on schedule, and completed the work (toilet install) in less than an hour and at price quoted.
Christianne L.
Christianne L.
08/05/2019 12:00:00 SA
Great job done by Isaac!

We needed our valve replaced and I showed Isaac the problem. He let me know how much everything would cost before he got to work. Isaac also mentioned that one reason why the water was not flowing very quickly was because our pipes are very old and have a lot of mineral build up.

He was very nice and quick with work. Thank you Isaac!
Paul A.
Paul A.
5/19/2022
First time in the Bay Area and we had issues with our water heater. They were extremely prompt, professional and communicated the issue as well as the solution properly. Great service overall.
Lynnette V.
Lynnette V.
2/23/2021
Responsive, high quality work at a very fair price - we are super impressed!  When your main water line has to be replaced and you see your yard trenched knee deep, your rose bush removed, etc, you just cringe... BUT wow when they were done, minimally noticed. They put back all the dirt, replanted the rose bush and put the sod back.. you can barely tell what it looked like just a few hours earlier.  Can't thank the team lead by Ben enough for the wonderful job!  BONUS  is the 10 year warranty, what's not to be thrilled about ?  I'll definitely call them for my next job!
Frederick A.
Frederick A.
12/15/2020
I had a need for fast plumbing repair in Cupertino and had searched across Yelp for the right agency.  I was very pleased with all of the responses but somehow the contact w EJ felt right.  They weren't the lowest bid nor the highest but in my interaction made me feel the most comfortable performing the work.  They were professional, efficient and found a great alternative to what could've been a lot more work.  They are C-19 aware and slays masked.  The repairs were done by Gavin and Ivan and an excellent teamwork between them.  Highly recommend EJ plumbing and if these two dudes are Available for the work, make sure you ask for them.
Erin C.
Erin C.
05/12/2022 12:00:00 SA
I have used this company twice in the last 2 years. They saved me both times!!  I could not find a plumber to come out same day. But these guys did!!  They even checked the neighbors meter for a leak. Would recommend them highly. Sam was polite, knowledgeable, clean and fast.
Somebody Y.
Somebody Y.
05/09/2022 12:00:00 SA
Came quickly, repaired efficiently, knowledgeable and helpful for a cost that couldn't be beat.
Julie F.
Julie F.
09/02/2021 12:00:00 SA
Samuel Delgado from EJ Plumbing came to replace a hot water heater and unclog a sink for us.  He was courteous, professional, gave great advice, did the job quickly, and cleaned up everything afterwards.  I highly recommend Samuel and would use him for all of our plumbing needs!
Neerja P.
Neerja P.
6/14/2021
We recently got our tankless water heater serviced by EJ Plumbing and had a bad experience. The plumber who arrived threw away the reusable filter of our tankless heater without informing us that this wasn't part of the service charge. He left our water heater without a filter, saying that he will follow up with us. But after a full week no one from EJ Plumbing contacted us about the filter. When I called them back, I was informed I would have to pay an additional $200 + the fee for them to drive back and replace the filter!! This was on top of the servicing fee. I also had a brief conversation with their plumber on the phone to ask him why he threw away the filter without putting in a new one and I was treated like an idiot who doesn't understand English. Really terrible...
Jung Il C.
Jung Il C.
04/04/2022 12:00:00 SA
My furnace closet smelled gas on my new home. They came out next day, quickly found the leaking point. Very straightforward, easy to work with, and finished the work within that day. Highly recommended!
Jaeho S.
Jaeho S.
7/26/2020
Danny and his team did a great job at replacing our old gas water heater with a brand new Ruud heat pump water heater with a thermostatic mixing valve, an inlet filter, and a comfort series pump for instant hot water recirculation.  He and his team showed strong responsibility and took care of a manufacturer error (initially sending us the wrong model without leak sensor and shut off valve) by making another visit to complete the installation with everything promised.  We love the quality of the installation and their professional work.  I'd highly recommend them to others.
Kyle C.
Kyle C.
4/20/2022
Amazing job and responded quickly! We will definitely be using them again in the future.
B.A M.
B.A M.
05/11/2021 12:00:00 SA
The technician showed up to a 1950 4-plex with an issue of clogged drain pipe in a kitchen sink, he wanted to replace the piping without trying to unclog.

Then he wanted $450 to unclog.  When asked on the duration of time it will take, he thought it could take an hour maybe two.

I don't recommend them at all.  They are looking to over sell and not to solve the problem.
Lori p.
Lori p.
1/22/2022
I usually don't review places, but I must on this one business.  I called EJ Plumbing for a drain issue I was having in my guest bathroom.  I talked on the phone and explained my issue very well to Jose.  See I am a woman and quite knowledgeable regarding plumbing since my husband and I have done most all of the issues that have come up when one owns a house for over 30 plus years.  I wanted the person to come by and try and snake the drain via the roof, well the person said we don't do that for liability issues, well that I understood, then he said they can pull the toilet and snake that way.  Well I didn't really want to do it that way but I asked him about how much was it to pull the toilet, he said $250.00, that was not as bad as I thought, but I still said if they could go through the tub or other faucet that would be great.  Then the guy said, I know they will work with you on how you want to do it That was a very BIG lie, and you will see once this is over.   They said they couldn't come out that day, but they can schedule me for a 12-3p appt the next day.  Since my drain was draining at least slowly, I said yes.  Well at 1pm they send out a person, (Paul S.) and he proceeded to tell my husband since he doesn't have a easy out he can do nothing.  WHAT!  So I called their office and asked What is going on?  I explained everything and the receptionist says she was taking notes, (BS) but I never received a call back and the person who came out was on the phone to his boss about what was going on.  He left.  Then I receive an email with a quote for an easy out.  OUTRAGEOUS .  The person was not qualified to lift a toilet, or anything else other than to run a snake up a drainpipe, he is not qualified to put in an easy out.  I hope anyone else who has drain issues steers clear of these people.  I don't know if it was because I was a woman and they decide maybe I would be desperate for their assistant or what, but to simply lie about the whole thing, outrageous.
It is helpful that they record your conversation for quality purposes, if they matched my call to what I just wrote it would match perfectly.
Lori P.
Karthik S.
Karthik S.
4/16/2022
They recently replaced my water heater. The team was quite responsive and professional from start to finish. Overall I am quite satisfied with them.
Kris C.
Kris C.
06/06/2022 12:00:00 SA
First of all they did not tell me that the pricing is different for skirted as compared to standard toilet installation and charged me double the money. Then , while installing, they broke the screw and did not tell me. Toilet never felt comfortable and was clumsy. I did not realize until I got a handyman to change the kitchen floor. The plan initially was for him to get the toilet out, change the floor and put it back . But he said, he did not want to touch it and showed me how EJ  plumbing had broken the screw. This caused a lot hassle to me, as I had to call the EJ plumbing guys to get the toilet out  and again to put it back in place after the flooring was done. They charged me 200$ extra for it. First of all they charge me double the money, do a shabby job  and ask me to additional for all the headache they cause. That is very unprofessional!! I have had good experience in general with EJ plumbing but this threw me off. I will never trust them again.
Bob M.
Bob M.
06/05/2020 12:00:00 SA
Manny reached out to me directly after I posted this review. He made it right and my high opinion of EJ Plumbing has been restored.

There are lots of plumbers who can fix your problem - or at least it seems at the time. But it is those that come back when things start leaking after-the-fact (as things tend to) that will continue to get my business. That's why I'll keep using EJ Plumbing.

[First, I have used EJ Plumbing for years. Most recently a several thousand dollar pipe replacement a few weeks earlier. The reason I keep going back is that their price is fair but more importantly they stood by their work. Until this last time.

It was a simple bathroom sink hair clog that required snaking. I had tried clearing it myself by removing the p-trap but the clog was deeper. And the old pipe that went into the wall cracked. Everything else was fine.

EJ cleared out the clog/replace the pipe for $270 and signed a 30 day warranty stating Tested everything no leaks. Except it started leaking a few hours later. They came back the same day and tightened what was an old pop-up assembly. But it kept leaking.

They had to come back for a third time the next day and charged me $200 more to replace the pop-up. To be fair they discounted $75 off the original price.

But ended up paying close to $500 to simply unclog a bathroom sink and only took 3 visits over 2 days - all while not being to use the only bathroom sink in the house. Reached out to see if they would address the issue but was ignored.

Will be getting quotes from other plumbers going forward.]
Rachel I.
Rachel I.
04/12/2022 12:00:00 SA
I had a major sewer line replacement with EJ Plumbing. They were incredibly patient with quoting, coming out multiple times when we discovered one sewer issue after another. Their team was thorough, professional, and I would highly recommend them for any big projects. They were very transparent with pricing. I felt confident in knowing that EJ is quoting what is necessary, and that their business has our interests in mind.
R S.
R S.
2/16/2022
Issac and Rameiro were awesome. Quickly identified and fixed the issue.
Janine G.
Janine G.
03/08/2022 12:00:00 SA
My bathroom sink was leaking and very, very slow to drain. Samuel came out to assess the issue. He arrived early within the window of service time that was quoted. He was so friendly and pleasant. Excellent customer service.  Issue was totally resolved. Very happy with my experience.
Andrew H.
Andrew H.
11/10/2021 12:00:00 SA
I used EJ plumbing service on 4/1 when EJ Plumbing advised me to replace with new water heater. Everything is good until I am running out of the hot water and called EJ at 4:00pm. The service desk lady noted down the problem and said to call back and send people to check. I waited until 5:40 pm and no one called, and I called EJ again, the gentleman answered the phone and told me that he was about to call me and tell me no appointment for today - no one will come out and check.  I want to trust this company, but the way he pretended to call me is just unacceptable. I am 100% sure I will get a call back if I don't reach out to EJ at 5:40pm. Unacceptable customer service !
highlightall l.
highlightall l.
6/24/2021
Used EJ to replace a water heater that was leaking. The guy we talked to for tankless water heater was great, but it cannot be used for our situation.

We had to go with a traditional water heater, and the technicians he sent were absolute clowns. Two college age guys came over, first one could not open the old water valve so the second one took some tool to it, and obviously after the heater was replaced the old valve starts to leak. And they proceeded to charge us $250 to replace it with a ball valve which would normally cost $20 from HD, and because the job took so long and it went into the evening they charged overtime to replace the valve. We felt bullied into paying them just so the job will be done.

After the replacement, the wall boards were soaked from the job. We pointed it out expecting them to use a towel or fan to dry it up. The 2 clowns proceeded to use their BLOW TORCH and blew the flame at the wooden wall boards! We had to yell at them to STOP immediately.

Giving 2 stars because the water heater itself works and the scheduling was accommodating. The technicians are horrible and I would not use them again.
Nancy G.
Nancy G.
04/07/2022 12:00:00 SA
EJ Plumbing came out right away and on time to check our hot water heater that had malfunctioned. We had initially thought we would need a new unit, but the technician assured us that the unit could be fixed at a much more reasonable cost. The repair was done well and the unit is working great. Would definitely refer them to anyone with plumbing needs.
John B.
John B.
03/01/2022 12:00:00 SA
We've used EJ Plumbing before for a sewer clean out, replacing the sewer line, and laundry drain line snaking, and today for a toilet wax seal replacement. While the estimate of $250 is a little higher than what I've found listed as the top average, but the technician was efficient and did the work in about an hour. When done, he told me he replaced the flapper in the toilet too because he didn't like the way it was flushing. He did this without telling me. He then told me he had to charge me for the flapper, but gave me a $100 discount. Okaaay... Then he said the total was now $375. Uh, what? Yep, the flapper was $225, $125 with their discount, but it was a Toto flapper. You can get a similar flapper from a hardware store for $18. I wrote the check, called the office. They were willing to knock of another $25, but I would have to give them a card, they would tear up the check. Since we wanted to pay through a specific account I told them nevermind, not wanting to deal with a potential mess. EJ is probably the most reliable plumber in the area, but the technician should have asked. Just makes me feel like they slid something in there to jack up the cost.
Patrick H.
Patrick H.
07/03/2020 12:00:00 SA
Danny and his team did a great job.  I needed help running a natural gas line to an outdoor kitchen I was building.  Danny provided me with a clear and competitive quote, explained to me exactly what they needed, and did an excellent job.  They showed up on time, tested my system, and did the job in a single day.  The team did an amazing job, and I'm super glad I used their service.

Thanks a lot guys!
Tori P.
Tori P.
7/28/2021
Called at 7am for a jammed and leaky garbage disposal that couldn't be solved with YouTube video tactics. Michael was here by 9 and situation was resolved in less than 30 minutes for a reasonable (and less than expected due to no replacement required) cost of $175. He was friendly, professional and fixed the issue! Highly recommend!
Melanie L.
Melanie L.
4/15/2020
Thank you so much EJ Plumbing! Our kitchen sink backed up and was completely clogged. My brother called first thing in the morning and was able to get an afternoon appointment.  Our hero Joksan arrived all suited up with a mask, gloves and booties and tackled the situation.  It took him several tries with the snake as we live in a condo and it's hard to figure out where the pipes run when you share common pipes. Joksan even went over to our neighbors to make sure they weren't affected by the work being done.
Thank you Joksan for not giving up, cleaning up and wiping everything down and for the maintenance tips in keeping the pipes clean.
Thank you EJ Plumbing for being available during this pandemic! Much appreciated!
Fiorella B.
Fiorella B.
8/21/2020
I called EJ plumbing 5 minutes before they closed to request an appointment as soon as possible since we had some water coming out from out bathroom floor. The secretary was very nice and was able to make an appointment for the next day. The EJ Plumbing team arrived 30 minutes earlier than scheduled and were able to assess and figure out the problem quickly. I was very impressed with their quality of work, professionalism and excellent communication.
Highly recommended!!!
Violeta A.
Violeta A.
06/06/2021 12:00:00 SA
Jorub plumber came to supposedly assess if he could fix the bathtub lever stopper but he took it out completely and that he claimed the bell attachment got stuck and can't be fix anymore and the only way  to get it fix is to open the plumbing system which will cost about $1500 since it's on a second level. He said water flow is slow but still be ok to use it. What a scammer indeed. Never used this company. Filed  a complaint to manager and respond is they would do the same thing charged to replace a new one for $1500.   He was just here for less than 10 min and charged for full amount of service $150 and did more damage instead by pulling out quickly without any hesitation to charge for more money. Definitely will file a complaint to consumer protection.
DO NOT USE THEM.
b. b.
b. b.
02/10/2022 12:00:00 SA
Great company, great service! Jarameel replaced our kitchen faucet. He was super professional and did a fantastic job. The company lets you know who the plumber is beforehand with a picture and their interests. It was a nice touch! I've gone thru a lot of plumbers over the years and EJ Was by far the best!
Dave G.
Dave G.
11/09/2021 12:00:00 SA
I've had 2 houses repiped and new sewer lines installed by EJ, and you won't find a better plumbing contractor, in all aspects. Their work ethic is amazing. Yesterday evening I left them a message about a minor issue I was having with the drain in one of the showers, and Luis called back almost immediately, and has somebody coming out tomorrow morning to fix it. If you are having some serious plumbing issues or even minor things, EJ is the plumbing company to call!
Gary M.
Gary M.
6/20/2021
Thank you for your good service! Will use you guys again! Had a drain line replaced. Another time same drain unclogged.
Anna D.
Anna D.
1/22/2021
This is the worst company I have ever dealt with. They sent me a guy  - with a 10 year experience, as they claimed. The experience clearly did not help him, as he flooded my basement, even after I had warned him that there was water in the pipe the day before when we carefully opened it. I even showed the buckets of water that we drained previously. Then after the whole laundry was flooded with stinky stuff, he promised to clean and then told me he did not know what the problem was and he was NOT BEING PAID for making decisions.... Ah? Why did you even come then if you cannot make decisions on what has to be done? Anyway, wasted a day with them. Don't waste yours.
Liz D.
Liz D.
5/18/2021
I didn't know that these were the guys I called for an emergency 3 years ago. They did great then as they did again recently.

Tim fixed my garage disposal in 5 minutes. I'm naive to home repair and troubleshooting, so I greatly appreciated him teaching me how a garbage disposal works, and how to troubleshoot in the future.

Today, Samuel did an efficient job in replacing my water heater. He taught me where to locate the water and gas valve for emergency and yearly maintenance. He also pointed out other features of plumbing that I wasn't aware of. I like how they teach along the way.

I also liked how they tried to control the mess created by the job like using sheets to control water even if outside the house. I also liked that they wore shoe covers for inside the home or they removed their shoes. They also used masks.

They are also very professional. I would use them again, and recommend them to others.
D H.
D H.
7/31/2020
I am a satisfied return customer of EJ Plumbing.  Once again, they provided an excellent service for their return customer today. Though they had an extremely busy schedule, they responded to my inquiry quickly and took care of their return customer with a priority! They are going to be my go-to for future plumbing projects!  Thank you, Manny, Jose and Chris @ EJ Plumbing!

Although they did not perform any tasks today, they helped me figured out what kind shower heads I need to buy in order for those to connect with my existing shower arm. It turns out some custom shower arms are of size 3/4 inch thread connector.  While many plumbing supplies and shower head product companies assured me that 1/2 inch connector was the industry standard. They were not correct!

I really appreciate how courteous Jose and Chris were and quickly pointing out and validating the thread misfit issue.  

During the pandemic, they showed up with face masks and shoe covers, and were very respectful to our living space. Thank you!
Karla M.
Karla M.
3/21/2021
They were extremely pleasant and quick. I had an emergency where my water pipe broke. I called them and they were flexible to have someone come out within 2 hours of calling. I was worried about the $150 payment for coming out,  but they were very reasonable about price. I had a different plumber come first for the same job that quoted me 4X the price! I had EJ plumbing come and they were done within 30 minutes. Overall great service.
Sophia N.
Sophia N.
09/07/2020 12:00:00 SA
We recently bought a new home and the disclosures showed that the pipes were end of life (original to the 1930s house, probably 90 years old). Instead of waiting for the inevitable we called in EJ on the recommendation of our real estate agent. They were able to get us scheduled for the next day, and finished the job within 24 hours. It's a big job, so we were really surprised they could pull it off so quickly, but the work was finished and done well. We've crawled underneath the house ourselves to check and everything looks great. No leaks. We were able to get it finished before move in.

Loved that they showed up with masks. Everybody was super respectful of our property, and they even laid down cloths to protect our hardwood floor from their shoes. We asked them back to install a pressure reduction valve because we noticed the sprinkler system caused a pretty bad water hammer when it turned on and off. Again they were able to schedule us in pretty quickly, and the work was great. The noises disappeared after they were finished. They even threw in some nice bronzey things that went on the taps for the clothes washer for free. I think they act like mini expansion tanks. We had a proper expansion tank added as well, of course.

Overall, really great job and nice people. We had a couple other quotes (that we had to pay for, EJ didn't charge) all high quality contractors recommended by our agent. EJ had the best prices. You don't want to fuck around with your plumbing by going with the cheapest bid. We checked reviews for all the contractors we considered carefully to see what the complaints were about, and if there were too many reviews about quality issues we didn't bother to ask for a bid. For EJ, People on Yelp complained about money, time to get scheduled, and Danny's attitude, but nobody really complained about the quality of the work they do. I don't care how I'm treated so long as my pipes are perfect, but Danny, while a bit blunt, is a genuinely nice guy. He's honest, and he's clearly very good at what he does. We'll go to EJ again if we ever need another plumbing job done.
Knox C.
Knox C.
09/05/2020 12:00:00 SA
I have used EJ Plumbing several times now. A few years ago, I had them in for an alternative quote on quite complex job -- replacing the pipe from the water main into my house -- and not only did they give me a better quote, they came up with a better way to solve the problem.

Since then I've used them several times, and each time they got the job done quickly and professionally, for a reasonable price. The last job they did for me turned out to me more complex than they originally thought it would be, but they stuck to their original estimate and got it done. I really don't like shopping around for plumbers and the like, and fortunately, I don't have to do that any more! Very happy customer.
Prescilla Y.
Prescilla Y.
1/18/2022
We had a leak under our kitchen sink - it was fixed on the spot. Toilet pressure not consistent do it was recommended that we but a new toilet. Happy with the installation!
Dana C.
Dana C.
03/12/2021 12:00:00 SA
Last night we heard a huge BOOM on the side of the house. Thinking it was our neighbor carrying something up the stairs, we let it go.

Then this morning, while washing up, I found I had only warm-ish water coming out of the faucet. No one else in the house thought anything of it, until I noticed that the water never seemed to heat up to hot status after letting it run a little longer.

After some investigation, I decided to call my go-to guys at EJ Plumbing, as I suspected some sort of thermo-stat-ish issue. I also saw a small pool of water underneath the water heater.

The phone picked up after 1 to 2 rings (yes!) with a friendly salutation (thank you!) and a we'll send someone right out within the next hour or two.

The text on my phone showed me who was coming: Samuel, who likes reading and playing sports.

At 10am Samuel arrived with a HUGE EJ Plumbing truck, with Marcos.

Assessment: Samuel said that water heaters have a 10yr warranty. I could call the MFR and see if I could get this WH replaced. The existing WH was old and obsolete, but I really appreciated that Samuel brought that up instead of doing any hard-sell. Samuel said the something cracked. The pilot light was off. when he re-lit the pilot light, we got the big BOOM again. Very small freak out on my end...

From the get-go I wanted a new WH, it was already almost 10yrs old. It was time. We have earthquakes on the way...

The Big Marcos-laden truck had the WH I needed, and the tools and Staff Samuel needed to install. I also wanted to give my business to these guys moving forward.

From start to finish I think the whole process was about an hour and a half.

New WH: Fast. Water back to normal: cold: immediate: Hot: in about an hour from installation (remember to flush that water out at all heated taps, there's gunk there, no matter what)

Payment: Doable.

Customer Service and labor: OUTSTANDING
Samuel was congenial and engaging. I love that he was blasting Whitney Houston and Celine Dion while working. Marcos was very polite and was a hard worker.
Note: I needed a plumber to help install a Hot Water spout in the kitchen during the deep lock down of the Pandemic, they came over within a half an hour (it was more like 20 minutes). No price gouging, no attitude, We got honest and pleasant (and jokes)

USE THES GUYS. LOCAL BUSINESS. They are part of our community. They take pride in their work.

If there were more stars to give them I would give them all to these guys.
Meng-Chang L.
Meng-Chang L.
4/27/2020
EJ respond so quickly. Arrive at the same day after I called them and fixed my garbage disposal in just 1 hour. Joksan really did a fantastic job and he even checked other sealant if sealed properly.
Kristie K.
Kristie K.
06/08/2021 12:00:00 SA
Everything was great about this company from our first phone call to the installation of our water heater!  We definitely recommend EJ Plumbing.  Prices are very reasonable.
Jennifer S.
Jennifer S.
03/02/2021 12:00:00 SA
Great service! We had a leaky hot water shutoff under our kitchen sink. They scheduled the repair for the next day, and Jairo was great. He was professional, friendly, and took all appropriate COVID precautions. He did excellent work and the price was fair. He recommended--without being at all pushy--that our cold water shutoff would start leaking at some point and it was up to us if we wanted to fix it that day or wait. (We decided to go ahead and get it done then.) He also helped with a nagging issue we had with our dishwasher vent which I hadn't called about but was very happy to finally have fixed. We were very happy and will definitely call EJ again. Many thanks to Jairo for his great service!
Len C.
Len C.
08/12/2021 12:00:00 SA
The guy who came out knew his stuff and let me know what I could do to fix the problem.  So, I did the work, ordered the part and installed the new assembly into the Kholer one-piece toilet. EJ does not guarantee the installation or repair of this, which I found out when the plumber arrived (Caveat Emptor). Be aware.  The $150 charge was for the visit.  Any parts or work would have the $150 applied to the total charge.  The plumber replaced a small washer in the flush valve assembly, the cost of the rubber washer was $200.  So my total bill was $200 (applied the $150), so $50 for a small rubber washer which I did not need because the entire flush valve assembly needed replaced and was recommended by the Plumber.    

Pro:  The plumber was able to analyze and point to the problem
Con:  Expensive and even though I explained the issue on the call, I was not made aware of no-guarantee until the plumber arrived.
Rob L.
Rob L.
01/12/2020 12:00:00 SA
A lot of hiring someone to work on your house is trusting them basically with little or no input on how good and trustworthy they are (except Yelp of course). I hired EJ Plumbing, Danny, to do a smaller job and was really satisfied with the result. High quality work but just as important I didn't feel like I was being taken advantage of or manipulated into work I didn't need right away. They offered me different options, explained in detail the choices and left it there. I made my choice and they were out two days later to do the work.

Very satisfied with the work and very happy with the company.
Nicolas B.
Nicolas B.
1/17/2021
Never called me back after I talked to the dispatcher. Had a simple issue in a drain to take care of.
Mike Y.
Mike Y.
10/14/2020
These guys relocated my water heater from my laundry room to a water heater enclosure located behind the house.  This involved re-routing water and gas lines as well as the obvious heavy lifting. In the process they found two (yes two) small gas leaks under the house. They fixed them both for a reasonable additional fee. They also found and fixed some unrelated issues with my pipes for no additional cost. The new pipes themselves looked like a high-quality installation job to my eyes (I can sweat copper and do simple plumbing things.)  The water heater is secure.  All in all a great job.

As far as the business and communication end of things goes, the company was also excellent.  I received text messages when Daniel Jimenez was on his way, complete with his mini-biography. It was a nice touch.  Daniel himself was a nice guy and easy to work with (including clearing up my confusion about the proposal). Scheduling was easy.  After the work was complete I received a follow-up survey.  The leadership of this company clearly knows what they're doing.
Diana D.
Diana D.
5/27/2018
We had a leak in the bathroom and contacted them based on yelp reviews. They were quick to respond and made us an appointment on the same day. They sent 2 men who were very professional except they didn't fix the actual problem. They went by the water marks and replaced the pipes which cost us $650 and left. They offered a 30day warranty which seemed nice at the moment but who knew I would have to use it the very next week.

We noticed the leak came back and contacted them again, they sent 2 other men this time. And these guys were not very nice. They fixed the actual problem eventually but told the warranty only covers 1hr of work (so the 30day warranty is a sham unless you require only 1hr of rework in the next 30 days).

All in all I had to pay them $650 for what should have been $150 worth of work for the repair.

They also provided recommendation for a dry wall specialist who kept making appointments and never showed up. We ultimately ended up using someone   else.

Overall very disappointed with the service.
Vinoda N.
Vinoda N.
1/13/2021
Okay - I called these guys based on their great reviews. I had also taken quotes from 2 other plumbers. EJ was the highest by far for one of the jobs - they quoted $2200 for something I got done for $450 - total time to fix this was 2 hours; This $450 was for labor and parts. Other plumbers were at $1300 for the same job. The quote was free though - which I think was a decent thing to do and above all the guy was honest in his appraisel of the problems under my house - he did not talk ill of other plumbers that had done some of the earlier work nor did he make up newer work for himself. I read about the employee benefits etc - that is all great byt $2200 for a 2 hour job on visible pipes in the crawl space is sort out of the park kind of pricing.
Joe B.
Joe B.
04/07/2021 12:00:00 SA
Ejplumbing showed up on time and did a great job.  These ARE the folks to call if you have a plumbing problem.  We thought ours was just a clogged toilet or, at worst the basement sump!.  Turns out, it was tree rooots in the main line.   They ended up discovering a main line cutout that we never knew about and ran the snake several times to clean it out..  They were absolutely professional and very knowledgeable about plumbing and especially sumps, which is almost unheard of in Santa Clara Valley
Marisol D.
Marisol D.
11/22/2020
I'm very satisfied with the work of EJ Plumbing. I needed some drainage assistance in a pinch and EJ Plumbing was able to add me to their schedule same-day. Cristian P. was our plumber he was fast and efficient. He also followed the Covid Protocol by wearing face masks/shields and maintaining a 6 foot distance at all times. They have this awesome process where I was able to get text notifications and a picture of the person who would be my plumber for the day. I really value this focus on security as I was the only one in the house at the time and letting strangers in can sometimes be a bit nerve wrecking. This service was also highly affordable in comparison to many other San Jose plumbing companies.
Gnanatha S.
Gnanatha S.
8/19/2021
They responded to me  few times on time. I spoke with them over the phone. They provided good information. As my previous message state, my brother who has experience and knowledge about fixing broken electronic items to fixing leaks and installing Kitchen faucets takes care of my needs. So, I have not had a chance to experience EJ Plumbing services in my home. I am very much pleased with the interactions I had with them. In the future, I will utilize their service. At that point, I can provide their ability to fix the broken plumbing needs in my home to the consumers like me.
One of the drawbacks for me was that they do not offer free estimate and charge quiet a bit for the diagnosis.
Ben D.
Ben D.
1/19/2022
EJ has saved me twice in the last year.  This week,  on short notice, they replaced a failed outdoor sewer pipe in an old building, using a popular, state of the art method.  We had the problem trouble-shot by Roto Rooter, who tried their best.  EJ found 3 clean-outs that the mentioned company did not find.  EJ only charged me 56% of what the other estimate was.  They also cleaned up after themselves ... which is really important for a plumber.  Earlier, a Building Inspector told me some new plumbing was not Code Compliant in a house under construction.  Caesar from EJ Plumbing, really knew his stuff and found several other problems that were fixed before they were covered up by sheetrock.
Alyssa G.
Alyssa G.
4/26/2021
We woke up this morning to no hot water. EJ plumbing was able to send someone out same day. Kevin was awesome- he was super friendly and was quickly able to diagnose the issue and get our tankless water heater up and running again. Highly recommend!
Xianfeng Y.
Xianfeng Y.
11/02/2020 12:00:00 SA
The company said they will charge $150 for inspection before work.
Ethan E.
Ethan E.
05/10/2021 12:00:00 SA
We have waited until we were fully vaccinated to have a repair person come to our house. EJ Plumbing was lightning fast - the work was completed the same day that I called. Now, finally, we have a working garbage disposal again. The plumber was happy to answer a few questions not related to the job at hand, as well. No hard sell on upgrades, full explanation of costs up front. Will use this company again.
Jan C.
Jan C.
01/11/2022 12:00:00 SA
EJ a plumbing is fantastic!  They are very responsive and helpful. They come on time  based upon the appointment. They give a quote prior to starting a job. Samuel Delgado installed our new hot water heater. He was very professional. He was friendly and courteous. I highly recommend him and the company.
mike v.
mike v.
10/04/2021 12:00:00 SA
Appreciate the fast response to an inquiry about clogged pipe on a weekend. The tech came out before scheduled time which was appreciated. The quote of snaking came out to be $295 which is too much when everyone else is charging $150. I was dumb founded when 10 months old price was quoted as 'that's the old price, this is new price' with a take it or leave it attitude. I didn't have much option as I would have ended up paying $300 to any other due to their non-refundable $150 service fee. Service was strictly ok as it didn't require any special expertise but for the price, it left a sour taste in mouth when he said if water comes flow out in garage, he is not responsible. He should have used all means necessary to make sure it doesn't ruin the garage as that's why he was called. But since the water had already went to sewer as it was not used for 1 day, he hardly had to do anything. Even for warranty, nothing was given shrugging it off that it could occur again anything in 2-3 months or 6 months. If only my regular plumber was available i shouldn't have to endured a painful fix for double the price. Not to mention that the quote to fix the issue forever was absurdly high. Like 2.5 times the next closest.
Mitch R.
Mitch R.
07/02/2021 12:00:00 SA
This is the first Yelp review I've ever written -- good or bad -- and it's because I'm very disappointed with E-J Plumbing's response to my problem with their workmanship.

A while back, they installed a new Delta kitchen faucet for me; it's loose, which can go unnoticed. Their response when I called this week to ask them to spend five minutes to correct the problem ? That will be a $150 minimum visit charge since it's beyond 30-day warranty.

I may be at fault for not noticing the problem sooner, but warranties often run from when the issue is noticed; I expected them to be helpful and waive their fine print to correct it. I may also be wrong, but I don't consider poor workmanship a warranty issue, and certainly not what one expects from a locally-owned family-operated business.
Debra E.
Debra E.
4/13/2018
Ahead of time and professional?  That's what I like in a plumber.

I got a great impression of the company, starting with sending a quote request via Yelp website.  EJ Plumbing office called me within 30 minutes as promised.  The other company I requested a quote from at the same time hasn't gotten back to me over three hours later.

Lucky for me, an appointment was available about 2 hours from first contact.  Isaac the plumber already finished his quote on my leaky kitchen sink before his appointment was even supposed to start.  Helpfully answered my questions and explained different options.  

Highly recommend EJ Plumbing, especially Isaac, if you like professional people who are good at what they do.
Fai L.
Fai L.
01/01/2022 12:00:00 SA
EJ Plumbing was the 2nd plumber that came out to my house to look at a backed-up toilet and washer drain.  I basically talked to the technician for 30 to 45 minutes to ask him about various ways to fix my problem.  I have a rough idea, at that point, what the problems are.  He provided all the options that I've asked, and a bit more.  The quotes were on par w/ 2 other plumbers, not competitive enough.  Did not use their service.
Daniel B.
Daniel B.
03/08/2021 12:00:00 SA
After dealing with a hassle with another plumber, Called EJ Pluming and they came out the same day within 2 hours. Had the parts available, quick, easy and friendly. Would recommend and do business again.
Jon D.
Jon D.
09/08/2020 12:00:00 SA
If I could give a zero star rating, I would have done so. My rental house (3 bedrooms, 1 bath) had a clogged shower drain. On 8/17/20, my tenant called EJ Plumbing to snake the house. There are two cleanouts boxes at the house; one 2 cleanout was just below the clogged shower to the rear of the house and the other one was a 4 cleanout box to the front of the house that leads to the main sewer line. The plumber snaked only the front cleanout box and never did the one to the rear of the house where the clog was at. After he snaked the front cleanout box, the water flowed somewhat and EJ Plumbing felt that the task was complete. The bathtub drained very slowly still. The plumber (Luis) left and charged me $295. On their invoice, EJ Plumbing said that their service was guaranteed for 30 days.

Exactly two weeks later on 8/31/20, the bathroom drain THAT WAS NEVER FIXED clogged up completely (I know...shocker). Because EJ Plumbing claimed that they 30 day guarantee on their invoice, my tenant called them back to snake the house. Instead of snaking the house, they examined the bathtub down pipe and said that it was improperly installed and that this was the main problem as to why the bathtub was not draining. EJ Plumbing did NOT snake the rear cleanout box to resolve the issue (which was a part of their guarantee) but instead charged me an additional $150 for a service call.

I called my regular plumber and they saw that there was a clog to the rear cleanout box just below the bathtub. My plumber simply applied some water pressure to the rear cleanout box and whatever the obstruction was flowed down the sewer line. My plumber examined the bathtub fixture and said that it was properly installed unlike what EJ Plumbing told me. He ran the water and the bathtub drained completely fast as it should have been had EJ Plumbing snaked the rear cleanout box in the first place.

I called EJ Plumbing and spoke with a manager named Louis. I explained to Louis the above situation and in the end he said that the total amount of $445 was the correct charge. He broke down the fees as being $295 for snaking the front cleanout box (which was wrong box) and an additional fee of $150 for the rear of the house had I accepted his plumber to snake the rear cleanout box. At no time during the initial visit on 8/17 did any plumber mention anything about these two separate fees.   I told Louis that EJ Plumbing should have snaked the rear cleanout box because that was where the clog was at and that the $150 service charge should have never been charged. After 41 minutes on the phone with Louis, he said the second visit was not part of their 30 day guarantee and refused to waive the $150 service fee.

How can a company do an incomplete job in the first place, charge an additional $150 service charge despite having a 30 day guarantee, and then justify their charges as being correct because they have many employees? This $150 fee should have never been charged because they snaked the WRONG cleanout box in the first place.

Please avoid EJ Plumber at all cost because no one out there should have to deal with this type of nonsense. As for me, I'm now out $445 for a job that should have been, at most, $295. Please beware of EJ Plumbing and take care.
Vivian C.
Vivian C.
8/28/2020
There are a ton of good reviews on yelp so I called EJ Plumbing to get a quote for replacing a gas water heater with a heat pump water heater. Although the estimate process went smoothly the attempted install was a disaster and the technician was so rude that I've decided to use a different company, had to pay $150 for their mistake, and am now wasting time writing a Yelp review about it.

- Technician did measurements and said new WH would fit in existing enclosure. I specifically asked to make sure if it would fit, and he promised to look up the specs to confirm it. He called me later that afternoon and said good news it will fit.
- On day of install they remeasured after disconnecting the existing WH and said it won't fit. He also says they don't do enclosures (or filing permits, or electrical). I brought up the fact that they had told me it would.
- Technician argues with me saying I knew it might not fit, and tells me to call my husband to confirm his version of events. I have a male friend that I ask to stand by when contractors come because of all the sleazy male contractors I've had to deal with in the past - but seriously? Don't believe me, believe the guy standing next to me! Yes, I actually had to call my friend to have a ~man~ vouch for me. Utter nonsense.
- I decide to just call the whole thing off because of the behaviour above. Guy says they're charging me for their time to come out, even though it's their own mistake.

I chose EJ thinking they would be good considering the number of good reviews but will never use them again. Their initial estimate seemed cheaper than the competition but since it didn't include the WH, building permit, electrical, or enclosure - once all the extras get added up they're well over $2000 more expensive than the other quote (which includes all of the items EJ says they won't do). Their lack of attention to detail wasted both my time and the time of their plumbing crew, and the technician's blatant lack of respect was the last straw.
Ariel G.
Ariel G.
9/14/2019
We had a clogging in the bath tub. A plumber from EJ plumbing tried to open it, but a snake didn't do the job, and he said that they'd need to open the wall and do a bigger job. I asked for an estimate, and the estimate said $1200-$1500. They explained to me that the range is because they can't know for sure before they open the wall.

A few days later, a crew of 4 plumbers from EJ plumbing arrived at our home. The moment they opened up the wall, they said that it will cost $1700. Given that the wall was already open and we had guests, I said yes.

They did a good job. However, when an estimate has a range, I expect that that range be respected. Our house is a standard Eichler, so I find it hard to believe that there was something that unforeseeable inside.

My takeaway: This company did a good job, but take their estimates with a grain of salt when you're comparing to others. Even when the estimate states a range with a maximum price, it doesn't mean much.
Munehiro N.
Munehiro N.
3/24/2021
We had a slow laundry drain and a clogged shower drain.
Cristian came on time and fixed both quickly.

Our laundry pipe was very old and hard to open the cap, but he managed to open and cleaned completely.

He respect our concern on COVID situation and wears mask and shoe cover indoor. After snake, he cleaned up surrounding area as well.

Our washer machine drains smoothly and not overflow in shower.
We are very happy with the business. Thank you very much!
Rose T.
Rose T.
4/22/2021
Excellent plumber. I had earthquake auto shut off valves installed in our gas lines so in case of earthquake or ground shaking it will shut off the supply of gas to the house.

I also had a couple water heaters installed and had the pleasure of working with Manny at EJ Plumbing. He was very responsive, efficient and courteous. He has all 5 star ratings and I can see why. His staff is also very helpful and courteous.

Other plumbers I called were too busy to take the job or were more expensive.

They are in Santa Clara and phone number is (650) 513-8852
Tom H.
Tom H.
06/09/2021 12:00:00 SA
Our hot water stopped working so I called EJ Plumbing, as we had a very positive experience with them in the past. Everything step of the process, from making the initial call, to the technician coming out and completing the job, was absolutely top notch.
Samuel arrived with Marcus and the they did a Fantastic Job replacing our 15 year old water heater. They came fully equipped for the job and even had a 50 gallon water heater in their truck.  Sam is very professional and extremely knowledgeable, and he is such a nice and congenial guy.  You can tell right off that he is honest and he goes the extra mile to make sure the job is done right. And he takes the time to explain the process and is very patient. Marcus was wonderful as well. They both take price in their work and it shows.
We now have a brand new water heater that works perfect....and the hot water is much better than before. (And the price was very fair.)  Sam even fixed an accessory pump that is attached to the water heater. He replaced a part and now it no longer makes the loud humming noise that we used to hear throughout the house when we ran the faucets/shower on high.
Bottom line- I cannot recommend EJ Plumbing enough!  We will definitely use them again. They are The Best!  =)
Minshu D.
Minshu D.
04/09/2020 12:00:00 SA
Thank you EJ for coming out and replacing our water heater during this pandemic time. They did a great job. We really appreciate it. We found out our water heater was leaking and decided to look up on Yelp for help. EJ has very good reviews on Yelp so we decided to give them a call. Not only was their customer service very nice, one of their staffs, Sam showed up 30 minutes later after the call! We were impressed and glad they responded in such a timely manner. Sam was very professional. He did a great job inspecting the problem and replacing the water heater. Two hours later, we had a new water heater in the garage, thanks to Sam and the EJ team. I would highly recommend their service.
Jim A.
Jim A.
12/07/2021 12:00:00 SA
These guys are amazing!  Samuel and Marco came on time and did the job quickly and efficiently. Under the price of the other companies we looked at.  Very courteous and nice guys. We are going to make EJ Plumbing our plumbing company to go to.  Highly recommended for anyone else looking for these services.  Thanks!!
Rohit B.
Rohit B.
2/22/2021
I have used them countless times. They are really expensive compared to regular plumbers. But if you plan to do a major change, it is better to go with them. I got a problem with my plumbing 6 months after I had gotten some work done with EJ Plumbing. They came in and spent a lot of time troubleshooting, and finally fixed up the issue at no cost to me.
D C.
D C.
09/11/2020 12:00:00 SA
I'm very suspicious here. Seems there are a lot of disgruntled customers with EJ's extortion of their customers. Yet they get lots of 5 * reviews. These guys got to be getting their friends to drive their ratings higher, Customer, beware.
R P.
R P.
8/27/2021
Called up to get some approximate quotes on basic replacements (shower-head unit, garbage disposal unit). After a 5 min hold, I was informed that there was no way for them to give any estimate at all, without someone coming over and taking a look - which will cost a $150 fee!
Diana M.
Diana M.
2/15/2021
Absolutely wonderful plumbing company and wonderful man that came out to help me when my water heater went out.
Me S.
Me S.
7/30/2021
These guys are efficient, on time and produce the outcome they propose. Highly recommend!
Amber E.
Amber E.
07/08/2021 12:00:00 SA
Just an FYI.  They don't do free estimates. They want to charge you $150.00 for a visit. It's refundable if you go with them for the work.  Other companies will do free estimates.
Castor L.
Castor L.
5/22/2020
My sewer line was in one of the WORST conditions ever due to the pipes being made from orangeburg material. I had multiple backups day after day. One call to EJ Plumbing and they were able to get someone out to do a video inspection the very next day. Explained and showed me on the videos screen that these pipes were end of life (50+ years old) with multiple breaks and offsets, and also showed me where it was holding water due to bellying.

Gave me a very good quote to redo the entire line to the city main with PVC, also adding a 2 way clean out and a property clean out (The only cleanout I had was under the foundation and a small one under the garage). A couple days later my plumbing backed up again and one more call they were ready to do the whole project the next day. Their crew was extremely professional and fast. Took the time to explain everything about what the cleanouts can be used for and also removed all the roots and nasty stuff in the line while they were working on the pipe at no charge! Great experience and all my future plumbing needs will be with EJ Plumbing.
Ingrid S.
Ingrid S.
5/20/2021
I highly recommend E J Plumbing, and in particular the team that does the hot water heater replacements. Jerameel Madagat and his team worked for over 3 hours, at my Dad's home in Sunnyvale, replacing the hot water heater and the piping. It was a bigger job than they had originally thought, due to the old pipes needing replacing to fit the new heater. Yet, they stuck with their original cost estimate. An honest company that does great work. Quite different than Roto-Rooter! Two years ago, I was charged over twice the cost, and for a smaller hot water heater. An expensive lesson for me. Next time, I will call E J Plumbing.
Alex F.
Alex F.
08/04/2020 12:00:00 SA
I rarely write reviews, but these guys deserve one

Simple job: 4 brand new faucets needed straight forward draining hooked up. Guy comes out to do the estimate and quotes me ...drum roll $1700. It was hard to keep from laughing.

These people are thieves. Plain and simple  

Ended up getting a trusted handyman getting the same job done for $200

P.S. Read through some of the many 5 star reviews below. Seem fake, paid to me

Run, don't walk from EJ Plumbing
Lina P.
Lina P.
8/17/2019
I lived in a 109 yrs old house. Most of the pipes were still the original cast iron pipes.

Mel came to my house a couple of times in the past, for minors dishwasher drainage issues. He is polite, thorough, always on-time and honest. He even put his shoes cover before coming into the house. I really appreciate that.

This past week, Mel and Mario spent a good 5 hours replacing all plumbing underneath my house. They replaced all pipes and rerouted the pipes. The  new layout makes more sense. It really makes a big difference compare to the old pipes. The basement looks clean and in order.

Highly recommend these guys!
Sally H.
Sally H.
8/14/2019
We started off with a clogged toilet which required replacing cracked piping underneath the house.  Jose Luis and his crew, while working on the repair noticed a bigger issue with drainage - a clogged sewer.  This meant replacing the 80 ft main sewer pipe which went from the front of the house, underneath the driveway and landscaping.  As it turns out, our main water line runs parallel to the sewer, and it suffered damage during the sewer replacement and also had to be replaced. (We noted that the old pipes they dug up were filled with tree roots and mud.)

So, the project grew progressively bigger as problems were uncovered.  But each problem and remedy was clearly explained which we really appreciated.  In conclusion, the crew from EJ Plumbing, with Jose Luis as the foreman, did a perfect job - we cannot be more pleased.
Colleen R.
Colleen R.
05/11/2020 12:00:00 SA
Our water heater went out on Mother's Day weekend. I called EJ Plumbing and they were here first thing on Monday morning! The office gave me a preliminary estimate when I called and was able to answer all of my questions. She was very friendly and helpful. On Monday morning Samuel was here and ready to go. He assessed the situation and had all the parts needed. He told us the potential things he might encounter and the costs associated if needed. He was done in just a few hours and the total cost was what was quoted and was substantially less than another company that I had called.

In summary, the work was professionally done, the service people friendly and helpful, the cost reasonable. I would recommend them highly!
Mary M.
Mary M.
11/20/2021
It is really a good company.The guy Sam is a professional technician. He fix my water heater and give me a honest price.Thanks Sam. Thanks EJ.
John T.
John T.
10/08/2020 12:00:00 SA
I was having very strange temperature issues with my 10 year old tankless water heater.  Two days ago the issues escalated to no hot water.  Kevin, from EJ Pluming, came over and examined my unit.  He found the issue in literally 2 minutes.  Kevin then reviewed the various repair options and their costs.  During the process I asked questions and got technical and professional responses.  I decided to go with a new tankless heater based on the findings.  THAT DAY Kevin got my new unit installed by getting help from several co-workers.  At one point I think there were 4 or 5 guys working on my new installation!  After the installation Kevin carefully reviewed all of the regular maintenance that I should do.  (The last installer did not do this and it was one of the reasons for my issues.)  I found a new plumber.
liebersbach m.
liebersbach m.
09/02/2021 12:00:00 SA
This review is for the EJ Plumbing truck driver. The company drivers are representing the company hence if they drive aggressively, forcing the right of the way and cutting in line to get ahead speaks volume how the company is perceived. I would not even think to call them after the driver cut me off forcing himself to get in the long line of cars waiting to turn right from the line going straight.
ed c.
ed c.
12/08/2020 12:00:00 SA
really responsive on the phone; plumber showed up within the time frame they promised and even provided a real-time tracker to show the progress of their van.
very professional. took care of our clogged line and broken wax ring really quickly.
i hope to not see them again for a long time, but i would definitely recommend EJ Plumbing!
Michelle C.
Michelle C.
04/12/2018 12:00:00 SA
After having a pilot light go out (multiple times) on the water heater, we decided to call EJ Plumbing. I called mid morning and within a few hours Luis & Carlos were here and fixing multiple issues at the house (hot water heater, connectors with 2 toilets, & horrible pipes attached to the dishwasher). Everyone at EJ Plumbing was polite, respectful, and extremely friendly. I appreciate how fast and effective they were. I highly recommend EJ Plumbing to anyone in need of a plumber. You can reach them at:
ejplumbing.com
650-520-8718
Shirley T.
Shirley T.
10/12/2021 12:00:00 SA
EJ Plumbing quickly responded to our need for a leaking water heater. They were professional, neat and efficient.
Hua Z.
Hua Z.
01/05/2021 12:00:00 SA
It has been a while since I called a plumber. It's not exactly cheap, but after trying to fix the toilet clog myself after 2 days, I had to call in the pro. I called them this morning and they sent two guys in the afternoon and they arrived within the 2 hour window they promised. Jairo and Jose are great. They listened to me patiently and respectfully (since I tried various things myself), reproduced the issue, and quickly decided to try sending in the snake through the main cleanout. It worked. It's mainly caused by the grease from the kitchen, and the particular bathroom is the only one affected due to its closeness to the kitchen.

All in all, courteous and efficient. Would recommend it again.
Karen F.
Karen F.
9/28/2020
Manny, Danny, Sam and their entire crew are fantastic! My client had a hot water leak, from a tank in their attic. They organized 6 guys to install a new one the same day! I've had them do both small and major jobs for years and each time, excellent outcome and fairly priced. Highly recommend with no hesitations.
Iam R.
Iam R.
08/11/2021 12:00:00 SA
The technician seemed great and the work fine. There is $150 if they do nothing for them to show up and give a quote. The quote on the phone and the one in person were hugely different ($500+). This is what they do everyday, they should know their prices for basic valves. They put me in a position where I either had to accept the huge new quote or pay a $150 to reject the quote. I will not be using them again.
Joy F.
Joy F.
11/05/2021 12:00:00 SA
Two recent visits from EJ Plumbing were both 5 star.  Cristian, who cleared a clogged bathroom drain and gave us an estimate for a new cleanout valve, was on time, friendly, professional and efficient. He is a great representative for the company. The same can be said for the team that installed the cleanout valve. I highly recommend EJ Plumbing!
Carolina F.
Carolina F.
08/10/2020 12:00:00 SA
This is a review of EJ Plumbing's second visit to our home.

EJ Plumbing came out to do an inspection of my area drainage (gutters and outside drainage). We moved into a new house and wanted to ensure our exterior drainage is working before winter comes. Another plumbing company said they don't do this kind of work and told me try  Crown Plumbing. No thanks. The last time I called Crown, they came out, dug a 6 foot hole in my yard and left the job unfinished for 2 weeks.

EJ Plumbing sent Jairo out to perform my area drainage inspection. He was super thorough. As part of his inspections he lifted up two heavy sewer covers, climbed down a steep creek in the back of the house (literally climbed down and up the side of a creek like a rock climber), went under a crawl space, and ran water down the drains to see where the pipes go. He asked for a ladder so that he could climb down a 6 foot storm drain to see where the storm drain connects. Who does that? He helped me understand the drainage system in my new house and verbally mapped out my area drainage system for me. He recommended hydro-flushing the area drains to clean out the leaves and debris.

Thanks EJ Plumbing. We are ready for winter!
Tim H.
Tim H.
12/10/2020 12:00:00 SA
Excellent. I called them for a leaking toilet (turns out it was the wax seal), they took down some initial info and were able to send a plumber out within 2 hours.

He (Timothy Ochoa) was professional, knowledgeable, and able to explain to me what the problem was and how he would fix it. Price was reasonable and he got the work done quickly and with great attention to detail.

We're very happy we called EJ Plumbing!
Patrick P.
Patrick P.
1/22/2021
I am a very satisfied return customer of EJ Plumbing. Both times it was Sam who came to our rescue. The first time was to fix and secure my water heater. The second time was a clog, which Sam quickly diagnosed and resolved.
Anna I.
Anna I.
11/12/2020 12:00:00 SA
Incredible customer service. I called for an emergency water leak issue and said that we turned the water off. There was nothing available same day, so we scheduled an appointment for the following day. I got a call from the plumber to verify that all our water was shut off and when I confirmed, he said he will try to stop by between calls to resolve the issue! Obviously, no guarantees that you'll be seen the same day if you have an emergency but we had a relatively minor issue (that we caught in time). I can't recommend these guys enough! Very professional, to the point, and super friendly! I'll be using them for all our plumbing needs!
Herbie W.
Herbie W.
3/15/2021
I needed to install a recirculating pump to speed up hot water delivery.
Every aspect of the service was first rate. Great communication,
showed up on time, great technician, quick and efficient service.
Wow, I wish more companies had this level of professionalism.
Highly recommended. I would use them again in a millisecond.

A1, top flight....
Tony C.
Tony C.
5/29/2020
Asked for inspection, need to push the guy completed the job.
Ask professional help because want to have the professional comment, but not ask for selling next package.

Company should separate the responsibility, otherwise plumber become sales & marketing
MJ W.
MJ W.
08/09/2020 12:00:00 SA
They are competent plumbers and we had a positive experience with them the first time - responsive and got tjr job done quickly. The second time did not go so well. If you have covid concerns, this might not be the right company to hire; they were not following protocols and also when a problem came up, they were squirrelly about handling it. It eventually worked out ok but I won't be hiring them again.
Joseph S.
Joseph S.
05/06/2022 12:00:00 SA
called on 2 pm on a small emergency (is there such a thing?) got an appointment same day 2:30-5 pm. i got a text at 2:15 stating they will be at my house in 20 minutes. on time at my door, took care of the problem and charged a reasonable amount. thank you so much for your help, i don't mind paying for good prompt service. call them and you will be pleased
Dan L.
Dan L.
2/25/2019
Set up an appointment for a sewer line check and installation of cleaning hole. We firstly gained a quote for cleaning only, however we found out that there is no cleaning hole, so we asked for a total price for the hole installation, inspection, and cleaning. We agreed with the quote and started the work.

I will give 5 Stars for the handyman, who is nice and efficient. Why only 2 stars? Here is why:

We had a disagreement with the bill since the actual job was installation and inspection only and it turned out that cleaning is unnecessary. However they refused to match the difference and claimed that price was same with or without the cleaning part. We were upset as this didn't make sense to us. Called the head office and the guy on the phone, probably a manager, threatened us to cancel our upcoming appointment with the City inspector, apparently they thought that it's hard for us to find another plumber in such short notice and tried to use this to push us paying for the amount which included the extra work that wasn't done at all. Very unethical move.

We switched to another plumber for our city inspection appointment anyway, luckily EJ is not the only plumber in the bay area. Even other reviews look positive, I don't want to risk my inspection with a company who threatens their customers.
Justin D.
Justin D.
04/09/2021 12:00:00 SA
They did a great job on sewer lateral inspections for a multi-unit building!  Reasonably affordable and super professional!
Margaret C.
Margaret C.
2/25/2021
EJ plumbing showed up on time and did a good job.
Replaced all sewer line under the house, trenchless replacement of the main sewer line out to the street, and replaced the main water pipe from the meter to the house.
Shinn Z.
Shinn Z.
6/14/2020
Our 5 year old water heater broke and we needed a repair. I thought that most of the reviews for EJ Plumbing were about water heater replacements, and was a little worried that they'd only try to sell me on a system replacement. That wasn't the case at all. Sam came out and diagnosed the problem. He was super professional, and did a fabulous job of ordering a part (overnight rush) and coming back to install it the next day. Call EJ Plumbing if you're looking for an honest team with reasonable prices and excellent service.
S S.
S S.
9/22/2020
i've had ej out for 2 jobs at my parent house (clogged shower drain and new waterheater) and 1 at work (clearing a clogged outdoor drain).
as always, prompt and efficient. they get the job done for a reasonable price. ernie is the best!
Jenny J.
Jenny J.
2/23/2019
The general contractor that we hired for our bathroom remodel kept using hack job plumbers who didn't know or care what they were doing, so after redoing the rough plumbing 3 times and still getting it wrong, we made them hire EJ. Danny showed up with a straight up army of plumbers who did beautiful work and cranked everything out in 1 day. Even my GC was impressed. In particular, GC and I were super paranoid about the placement of everything in the sink areas because the cabinets for both bathrooms had all drawers. That meant the supply, drain and p trap all needed to fit exactly within the height of one drawer. This was one thing that the prior plumbers literally could not understand. Danny measured the cabinets and assured us that he would make sure they fit. I had nightmares about this for weeks but the cabinets were installed a few weeks later and fit perfectly!

Now it seems like we call EJ every other day. So far, we've had them replace a run of leaky drain pipe, replace and recess new supply and drain lines for the washing machine, replace a garbage disposal, install a filter to an instant hot water dispenser, and install a hot water recirculation pump. I didn't even know what half of these things were a year ago.

Plumbing work can get expensive, and it's scary to have to make expensive decisions when this is all so new to you. Sammy, who, together with Miguel (who was also great), handled the last couple of items for us, was super kind and gave us some advice to save on costs, which I very much appreciated. Thank you Sammy! Needless to say, we know who we're calling for all our plumbing needs going forward, and we wouldn't hesitate to recommend to our family and friends.
Tom C.
Tom C.
1/24/2021
I had a backed-up garbage disposal.  I called EJ Pluming and within an hour of my call Luis arrived. He was friendly and professional and made sure the problem was fixed before leaving.  Next time I need a plumber I will call EJ Plumbing and request Luis.
Dawn M.
Dawn M.
09/04/2020 12:00:00 SA
I called and there was a plumber here pretty quickly. He was professional, considerate, didn't want to leave a mess, but plumbing fixes kinda make a mess. I was very happy, esp. on the friday before a holiday. All I needed was a snake in a clean-out. all good.
cathy k.
cathy k.
4/20/2020
We needed our new Kohler Faucet installed. I called  EJ Plumbing because they could come that day and had good reviews. I Do not know what happened. But first let me say prior to installing the new faucet both the hot water and cold water pressure was great. The old faucet wasn't very expensive and Was falling apart. Midway through the installation the plumber said your pipes are really bad, I just telling you this so That if you loose water pressure in the cold line you to know it wasn't me. It is your lines. I told him I knew someday we would have to repipe our home. But not now. I also told him the water pressure was fine. Also told him the pressure in all the faucets was great. He said it would cost 15,000 to do the pipes.Then he showed me a picture from his phone. He said it was my pipe. I didn't think anything about it. He left with the Kohler box and my old faucet. He also said we needed a new cold water valve. Total price was $525. We already had the faucet. After he left about an hour later I turned on the faucet. The hot water was fine, but the cold water hardly came out at all. I called a contractor friend who recommended I get another plumber to look at it. I called the plumber I wanted to come out in the first place. He asked me to go look at the cold water line. Guess what I found. The cold water line was severely kinked ( actually pinched together ) in 2 places. I attempted to unkink the lines. The water pressure was a little better. The other plumber came today and stated that the cold water line  was kinked beyond repair. He said I would have to order a new Kohler stem hose for cold water for my brand new faucet. I did and had to pay for the new line. Can't say for sure if the plumber destroyed this line on purpose or not. One thing for sure the plumber from EJ Plumbing was sloppy. His sloppiness cost me more money. I will never never use this company again. If I would  give them minus Zero stars If I could. The picture of the bathroom faucet black cold water hose that has the kinks. Doesn't show how pinched they were. I took this picture after I had worked on attempting to remove the kinks. The kinks still remain. Update on my review. The owner of the company called me and stated he read the Yelp review. He stated he wanted he to make things right. He refunded our money. Thank you taking responsibility for the sloppiness of your Plumber. It is good to see a Company's owner stand behind their principles of honesty. I increased my stars to 4 but only because of the owners honesty and backing up his principles. Update 2 Plumber came out and discovered that this plumber did not install the pop up. It was sitting on top of the pipe. Also see the plumber's putty that was left on the plastic part of the pop up. Also a nut was broken. A flush was was done of the pipes and drain and the pipes are ok. Per the testing
Anjali H.
Anjali H.
6/23/2021
Dont use these guys.  They will come out and tell you to call Guy Plumbing to solve your issue since they dont carry the relevant parts.  So now I have to pay EJ Plumbing to come out and tell me to use Guy Plumbing since they don't carry high end parts - only standard parts.  That was an expensive diagnosis.
Chris P.
Chris P.
11/01/2018 12:00:00 SA
From the reviews, I'm sure they do quality work.  

But I called and spoke with Patty to set up an appointment for yesterday to obtain a quote for a tankless water heater between 1 - 3 pm with Danny.  I took the day off from work, cleaned out the garage to provide easy access to the existing water heater, and waited around all day.  Three o'clock rolls around and no-call/no-show from anyone.  I called in at about 3:15 pm and spoke with Patty again, who was going to call/text Danny for an ETA.  I never heard back from anyone.  It's 2 pm the next day and no one has bothered to circle back to explain how the ball was dropped.  I understand that things happen or delays may occur, but you call when you're unable to make your commitments so people aren't waiting around and wasting their time and money.  Disappointed that I wasted a PTO day from work for a no-call/no-show from EJ Plumbing.
Geoff S.
Geoff S.
12/30/2020
EJ Plumbing came out to help with a leak in our shower in the wall. They were prompt and solved the problem effectively.
Ronny F.
Ronny F.
6/25/2020
I generally don't try to criticize companies for quoting me ridiculous prices as I understand that living around the bay area is costly. But being quoted 5600$ for the installation of a new hybrid electric water heater WITHOUT including the actual hardware (which I need to buy from HD for 1500$) and WITHOUT including the removal of the old heater (though in a bit of a weird position) is utterly ridiculous. Be aware and negotiate when you receive quotes. For me this was a definite NO-NO.
Kevin was very pleasant when he visited to inspect the location and very thorough, knowledgable and professional. But that doesn't change the fact that if I went with EJ Plumbing for the installation of a new hybrid electric water heater, I'm looking at something in the 8.000,00$ range ...
Lindsay L.
Lindsay L.
02/08/2019 12:00:00 SA
I had an emergency at home on Wed, I had a pip leaking with large amount of water. I searched in yelp to find plumbing service with high review, and EJ plumbing is the one near my home and also have good reviews. I called them, and the technician Mel arrived within 1hr, and he gave me a quote and also explained why the pipe was leaking.  He was able to help us fix the issue on the same day. Super helpful and life saver.

Highly recommended. They truly earned those high reviews. I will definitely go with them again in the future.
Karen D.
Karen D.
12/23/2020
We are longtime customers of EJ Plumbing. We recently had to replace our old clay pipes with new state of the art pipes. Once again we were very impressed with the quality of work, sensitivity of the workers ( they actually returned potted plants to their original spots and replanted a plant that needed to be moved out of the way for the work), the speed with which they got our permits and how quickly they did the job. The level of communication with everyone from Patti in the office to Manny as well as Isaac and others we talked with was commendable. Add us to the list of very satisfied customers. Karen and Dick Damian
Nicholas C.
Nicholas C.
5/28/2020
Thank you so much to EJ Plumbing and Chris F. for helping me with my terrible kitchen sink clog (in a townhouse too, trust me that is a big factor). They were able to get me an appointment within a business day and got Chris out to see if he can fix the issue. He had a great mentality and didn't give up. He made sure the sink was draining and was very thorough in making sure everything was in working order. He was very knowledgeable and helped me realize the other plumbers I've called regarding the same issue just didn't do as good of a job as Chris did.
Anatoly K.
Anatoly K.
8/24/2020
My water heater started to leaked Saturday night and I call Sunday and they told me they can send someone Monday between 8-10 am. Monday Morning at 8 am I got a text saying Samuel is on his way and 30 minutes later he is at my driveway. Samuel was professional and wore a mask. He told me the job would take a couple of hours and around 10 am he was done. I was very happy with the job.
Tracy P.
Tracy P.
12/09/2020 12:00:00 SA
I found EJ Plumbing on Yelp. It had a great rating. Reached out and was able to secure an appointment immediately. They were friendly and professional. They sent me a text with plumbers picture and name. He came to my house to install toilet. Was professional. Respectful of my time  and did an excellent job. Would definitely recommend
Jaime V.
Jaime V.
12/06/2020 12:00:00 SA
I do much of my own maintenance, but when I looked at the trouble area, my gut feeling was to call a professional.  EJ Plumbing set up an appointment and their plumber Isaac was promptly on site.   The plumber focused on the leak problem and gave me a reasonable quote,  then he was done in less than thirty minutes and the shower faucet now works as expected.  I will call them again and do recommend them.
Tehmina K.
Tehmina K.
8/18/2020
Sam came out to look at my water heater which had been out for 5 days.  He showed up on time and had a new water heater in his truck ready to install. He was fast, neat, respectful of my home, my time and personal space. He waited outside while the water drained out, came back quickly to install the new water heater and cleaned up everything perfectly before leaving in less than 3 hours. I would recommend EJ pluming to anyone who's looking for efficiency, professionalism and excellent customer service!
Alex W.
Alex W.
1/16/2019
We had an emergency situation with needing a water heater replaced, and EJ Plumbing responded quickly through Yelp's Request A Quote feature. They are very knowledgeable, very reasonable with pricing, and used the water heater brands that we are comfortable with since there have been several large recalls from well-known water heater manufacturers. Thanks for being so timely, efficient, and easy to work with!
Betty H.
Betty H.
9/23/2016
Found EJ Plumbing thru yelp to replace my old water heater.
Daniel came over and made estimate and had breakdowns on what I
needed. He was very professional and made good recommendations.
Alex and Jesus came over next morning and install a brand new Rheem water heater, install a new shut off valve, drip leg control valve, expansion tank and a water heater pan since water heater is located inside the house. The price was very reasonable.
And they finished at the time they promised. I would recommend them and use them again!
Amy T.
Amy T.
07/05/2021 12:00:00 SA
The faucet in our garage that connects to our washing machine suddenly broke and was spraying water all over.  Of course this had to happen on the weekend.  Even though Yelp said EJ Plumbing would be closed on the weekend I gave it a chance and left a phone message hoping they would be able to help.  I was so happy when they called me right back to schedule an appointment for the very next day.  Jairo came to our house and assessed the problem and fixed it right up.  The replacement parts he installed were even nicer than what had been there when we bought the house.  Thank you EJ Plumbing for coming to the rescue.
Dorcas K.
Dorcas K.
04/02/2020 12:00:00 SA
EJ Plumbing to the rescue! My kitchen sink backed up, and so did my laundry sink. Clearly needed some help! I called EJ Plumbing and Chris F arrived within 30 minutes. He snaked out the line and cleared out several years worth of sludge and all is draining fine now. This reminded me that I should do this process more proactively! Chris wore shoe booties, an N95 mask, gloves and kept good distance. He was friendly, informative and also cleaned up the area after the snaking was done. He also gave me some good advice about how to keep the drains clearer in the future. Thank you Chris!
Phoebe L.
Phoebe L.
08/07/2020 12:00:00 SA
I had old and problematic sewer lateral pipes. I called EJ for a camera inspection, which was done fairly quickly. After the inspection, EJ provided options for the repair. They explained the details, procedures, and considerations very clearly. I chose EJ's new relining method. Their price was reasonable. They did a great job. I would recommend EJ with no reservation.
Alan L.
Alan L.
8/24/2018
I had a leak showing up as water outside the house at the bottom of a wall. EJ sent 2 men who competently and quickly found the root cause of the leak: Nails driven through a pipe.

Next came the shocker: The quote to fix it was $975. Their justification was that it was by the job, not by the hour, and that it included a warranty. Verbally I was told that if the fix didn't take -- if I still saw leaks -- that they would return and fix it. However, the fine print on the warranty says that it covers only 1 hour, and only blockages.

Pro: Professional, and one of the few outfits with availability. But maybe there's a reason for their availability.
Con: Price gouging. In my case, $975 for a $300 job.

Would not recommend.
Sigma M.
Sigma M.
7/25/2021
Timely, organized and efficient. My experience with Manny and the whole team was overall very positive in getting prompt and fairly priced replacement of a leaking water heater. Even though I don't wish for more repair incidents, it's good to know this business can be counted on. More power and business to them!
Jessey C.
Jessey C.
11/18/2020
Absolutely impressive work and service. Was stressed out about a main pipe clog. The pipes for the house are old and not the easiest to access, but they did a great job. From the reception to Cristian and Victor who came, I felt they really went beyond the call of duty to put their work and the customer first, explaining each option and every step along the way. Their quote is also very competitive. Would recommend to anyone. Thanks guys!
Abby L.
Abby L.
1/19/2022
EJ Plumbing was the 3rd company we've requested for quote to replace our main sewer line that has tree roots inside. One day after their inspection and a quotation emailed to us, our situation became dire (the bathrooms and toilets flooded the 2nd time in 8 hours) and I needed to find out who can start work immediately before I accept any offer.  I called Manny and he was able to schedule a team of 4 employees to replace the sewer line (trenchless) and install 2 cleanout ports on the front yard on Saturday, and all works completed in less than 7 hours.   Manny also sent his plumber to unclog the drain (without extra charge) on the same day I called and needed desperate help.  This company is easy to work with, they list their work in pages of details.  My month long sewer problem was resolved within 36 hours of contacting EJ Plumbing from inspection (to quote), unclog drain and finish with a new main sewer line.  Their price may not be the cheapest comparing to other unlicensed plumber/companies, but I rather have a peace of mind with their 25 years of warranty.  I probably have not shopped enough to compare pricing but I have found EJ Plumbing through my local neighbors whom have personally used their service in the last 6 months. By the way, Jose Luis Villa was our inspector and lead plumber in our job and he is excellent.
Joey A.
Joey A.
5/26/2020
We were getting water from our air gap in the kitchen sink. Chris F came out a few days later and did a very clean, professional job and didn't charge an exorbitant amount. Highly recommend.
Omar T.
Omar T.
11/03/2020 12:00:00 SA
We had an emergency and Sam Delgado and EJ plumbing came to the rescue.  They identified the source of the problem and fixed it right away.  They arrived on time and were quite knowledgeable.  We highly recommend them.
aileen c.
aileen c.
02/06/2020 12:00:00 SA
The owner and team made it right, with follow ups and being responsive. They came back out again to put in a new trim I selected. Would definitely use them again.
Molly N.
Molly N.
8/27/2020
Don't call anyone else. I have used EJ Plumbing on three different occasions now and have been impressed EVERY SINGLE TIME. My recent experience was with Issac and Victor and their team. My house is old and the problem was complex. The office got me scheduled right away. The team arrived before the appointed team and as soon as they were allowed, they set to work, quickly and competently. They kept me informed at every step. Their work was outstanding.  CALL THEM.
MR W.
MR W.
07/02/2018 12:00:00 SA
Are you are looking for a friendly, honest plumber? Look no further!

Sam and Guillermo were replacing my next door neighbors water heater. I ask them to stop by my house to look at our front water line that was leaking.

After removing the garden hose from the tap to find a lot of water leaking through the pipe (when it was turned off), along with finding the ground utterly soaked around the main line. Sam diagnosed the problem, finding there was no main line leak and then replaced the water line tap fixture.

When I asked Sam, how much do I owe?
Sam said, don't you worry about it.

Talk about great people! Rare these days!!

Thank you Sam, Guillermo and EJ Plumbing!!! You have gain us as customers for life. We will be referring all of our friends, family and to anyone in need of a friendly, honest plumber!!!!
J W.
J W.
05/01/2021 12:00:00 SA
This is a shout out for Joksan from EJ Plumbing. He was able to do a job for me on my tub that two other plumbers did not want to do as it was a little tricky. Not only did he succeed in replacing parts behind the tub diverter but he did it for far less than the other two plumbers bid. I just recently hired him for a rental I have and he was able to take care of a tub issue and a toilet.
Roberto I.
Roberto I.
1/28/2019
We had a clogged kitchen line and called EJ Plumbing. Guillermo and Joksan presented themselves with great professionalism. They assured me that the clog would be cleared quickly. They snaked the pine through the roof and the clog was quickly resolved.

From now on EJ Plimbing is our go-to plumbing company. Thank you guys for the excellent work!!!
Todd D.
Todd D.
12/01/2020 12:00:00 SA
These guys are amazing!  Superb customer service & quality work for a decent price.  Would hire again!
Mo G.
Mo G.
07/06/2020 12:00:00 SA
EJ Plumbing was a pleasure to work with. We discovered our water heater was leaking Thursday afternoon, just before Fourth of July weekend. Daniel mentioned that they didn't have the unit in stock, but he would immediately order one so the new heater would be ready for replacement first thing the next day. Daniel also looked up and honored a quote to replace our water heater they had given us before the Covid stay-at-home started. Samuel and the crew arrived first thing, in masks, and worked efficiently to haul away the old heater install the new. We were back to normal later that morning, able to enjoy the Fourth with hot water.
Vadim D.
Vadim D.
01/03/2020 12:00:00 SA
I've received a rather fast reply to my online request for a quote with a very detailed description of what needs to be done, but the reply only invited me to schedule a visit.
When I called on Friday early afternoon the dispatcher has told me that they could come only on Monday and I need to pay upfront $150 by credit card over the phone or in cash upon arrival of plumbers before they provide an estimate quote of the cost.  If you don't like the quote, then they keep your $150 for just showing up.

I wouldn't exclude that they may do their job well, but what if they quote $1300 for the task that another service would charge just $130.  The latter amount is what another plumber asked for the task that described to EJ Plumbing.
marc d.
marc d.
11/09/2021 12:00:00 SA
Daniel Jimenez did a fantastic job back in 2014 when he repaired my Takagi Tankless T-K2 system (2005 model). We have had no issues with it since then but it failed over the weekend (11/6/21)  and so I reached out to Daniel to get some advice on next steps. Daniel suggested removing the small filter in the cold water intake as clogging could cause the system not to kick in. He suggested I send him some photo's and he replied quickly with exactly what to do and how to do it by phone and even marked up the photos. Daniel stayed with me on the phone over 15 minutes while I removed the filter which was damaged and recommended that I remove it completely as it was shot. Within minutes of removal of the damaged/clogged filter I turned the system back on and it fired up right away delivering hot water to my household. This was all done as a courtesy to me as he was not available for several days to come onsite due to his busy schedule. Thank you so very much Daniel. A very happy customer :)
Annette M.
Annette M.
07/06/2019 12:00:00 SA
I have been a repeat client of EJ Plumbing. They do high quality work, are responsive and honest. They replaced my plumbing fixtures and did it right the first time.

They offer a warranty on their work, and a discount for first time customers.
CC O.
CC O.
07/10/2018 12:00:00 SA
DIY gone very wrong! All I wanted to do was replace my kitchen faucet. Simple quick job, my friend could do in 20 minutes. Well, one coupling was frozen and wouldn't come off. Tried to get it off and it snapped. Didn't have enough tread left to attach a new one. Tried to get the entire pipe section off at the joint, it was corroded galvanized pipe. It wouldn't budge. We were stuck. Can't go backward, because one side had been replaced and couldn't go forward because the other didn't come off.

My friend called the Calvary, a.k.a. EJ plumbing, out on a Sunday. Ben showed up within 15 minutes with his truck, tools and a smile. He was just wonderful! He had the corroded joint off in minutes. Put the new one on, checked the hot water install done earlier, made corrections, installed my faucet and was on his way. Wonderful experience. If I ever have any more issues, I am calling Ben at EJ plumbing first. Thank you for saving the day.
Christopher H.
Christopher H.
2/14/2020
I had one good experience with EJ, getting a timely and fair estimate from someone that was clearly knowledgeable. We ended up not needing the work, but 5 stars for that.

Now, we wanted to get an under the sink reverse osmosis system replaced. The guy that came by knew nothing about water filtration systems, repeatedly tried to upsell me to a $4,000 whole house system, and argued with me about how water filtration systems work.

He insisted his system was an RO system, which it is not:

pelicanwater.com/water-s…

What I wanted was an under the sink RO system like this:

pelicanwater.com/drinkin…

$200 versus $2,000 (not including significant labor). He argued with me that his system was better and wouldn't waste any water (uh, because it's not an RO system). He insisted it was an RO system.

Just ridiculous. I'm fine with someone telling me to go research something (which, to his credit, he did), but he doesn't know what he's talking about and was very argumentative about it. I've dealt with fluoride poisoning for years and trust me, I know my water systems! :)

He also insisted that all the under the sink systems were shit (many are) and that I'd never, ever find one that didn't leak. I've had them for years and only my latest one ever leaked. I just found them to be slimey and not in possession of the facts.

----

I will amend the review to say the owner of the business came to my house to personally apologize for the bad experience and was sincere about it in my opinion, so that means something to me.
Jamie P.
Jamie P.
01/03/2019 12:00:00 SA
I have used them a couple of times and they are now my go to plumbing company to call for everything. They are always easy to get ahold of. They are courteous and always on time.

I would trust them with any plumbing job
Jake W.
Jake W.
12/11/2020 12:00:00 SA
Pre COVID had them out twice to fix a leaking toilet. Still leaking and still got charged
Chin H.
Chin H.
10/08/2019 12:00:00 SA
Thanks Daniel for great service: Trustful, Knowledgeable and Efficient.
Nicole S.
Nicole S.
5/13/2018
Wow very honest!!!
Whoever I talked to on the phone recommended that since I live in a mobile park Home that I should contact the park for the issue first, leak on a sewer pipe,  and if that didn't solve the problem they could come out for a fee. They could have taken advantage of us and came out and charged us but didn't.

I'll finish this review more thoroughly later cuz the issue is currently being dealt with. I may end up needing them to come out yet.
Bill B.
Bill B.
4/25/2019
EJ Plumbing is a great company to do business with. They were recommended to me by my usual plumbers to do a job my regular guys don't. I had a leak in my water main that runs along my long driveway.

Francisco and Angel not only found the leak and fixed it, but also upgraded an old spiget attached to the defective water main.

I also needed to relocate a sprinkler station to comply with the strict safety codes enforced by the City of Palo Alto Utilities. They also did this extra job on the same house call, saving them a trip and me time.

The EJ team was punctual, efficient, knowledgeable and polite.
I highly recommend EJ Plumbing!
Michael B.
Michael B.
10/02/2020 12:00:00 SA
These guys did a terrific job -- from the initial estimate all the way to the end of the visit. My experience echos the high customer service marks they've received here. Although my job was small, it was done with professionalism and within the expected time window. It was even more important given that as a landlord, I wasn't on site to observe their work. Very happy with EJ Plumbing!
Roberto A.
Roberto A.
7/28/2020
I had a faulty valve on my Sloan Flushmatic pressure-assist toilet.  I called EJ Plumbing and they were able to set me up with an appointment the very next day.  They called in the morning to let me know who they were dispatching and they texted a photo of the person they dispatched.
Jairo was on time, diagnosed the problem and repaired the toilet neatly and quickly.  He's got an excellent sense of humor and is quite personable.  He took care to wear his mask  and wear booties to protect me and my floor.  I've used EJ before and each time the technicians have been personable, often funny, and always skilled, polite and knowledgeable.  
The work was done well and at a fair price.  
I wouldn't hesitate to call EJ Plumbing in the future.
Stephen B.
Stephen B.
01/10/2021 12:00:00 SA
If you have a large project (more thank $1K), I recommend you get multiple quotes.  The quote we received from EJ Plumbing was 2X their nearest competitor.  We were able to get a slightly better job from one of their competitors for half the price.  They saved us $2,000 for a better service.  Just make sure you have multiple quotes if it's a big job.  You'd be surprised the quality you can get from a highly rated competitor.
Ashley P.
Ashley P.
12/13/2018
EJ plumbing is a one stop shop. They do drywall, plumbing, and electrical.
I contacted them initially for a water heater leak which they fixed same day with excellent professionalism. (Tech Sammy).
Jose, Tim, and Sam also were here for my hot water heater replacement. These guys are cheerful, professional, and clearly know what they are doing. They were on time and were patient with explaining things to me.
Even the office, Janice was patient with my scheduling needs.
Thank you guys for a job well done! (Service on 12/13/18 Mountain View)
Dan K.
Dan K.
05/11/2021 12:00:00 SA
I had an issue with my garbage disposal...I called EJ Plumbing to come by and take a look at the problem .. Timothy arrived 1 hour later and fixed the problem in no time. Amazing! What service. Thanks Tim and Thanks EJ Plumbing.
Young M.
Young M.
4/29/2020
Manny and Jose were able to diagnose and replace our main line in a single day.  They dug up the old pipe which was full of holes / roots (literally full when they pulled out pieces) and pulled a new 4 pipe and added 3 cleanouts - two at the house and one at the city sewer connection.  They were able to start and finish in a single day.  Probably the cleanest, most professional team we've seen in Sunnyvale - they even compacted the sand at every foot of elevation when they were refilling the holes to make sure they left the area exactly how they found it.
Harvey C.
Harvey C.
7/25/2021
Koehler toilet was leaking through flush canister used by  Koehler I place of flapper. Called EJ PLUMBING based on local presence /good reviews.  07/1 Technician diagnosed, replaced seal, and tested/ red dye. Followed the proper COVID protocol , and clean indoor procedures.   Noted leak next day . Luis came again and secured new seal checked  my other 2nd Koehler toilet and confirmed had no problems.  Leak continued. So Luis ordered new flusher which took several days to arrive from distributor and several days to schedule. Wrong part discovered at install. Had to start again. Finally finished install 7/12.My complaint is communication and getting correct information when calling.  Weekends called 1 number and got voice mail only got through on weekdays.on another line reached a dispatcher number which answered on weekends and week days. Their info transmitted to main number but they claimed never received. No one would keep me informed status.  Could not plan. Service Titan. Program could be the problem. Everything Ok but should not hoops to status.
Mike T.
Mike T.
11/15/2018
Wow - fast fast service and pleasant customer service on the phone.  I called and they were able to fit in later in the afternoon.  There is an trip charge, but the amount is applied to the final bill which I totally understand).  The Service Rep was able to provide an estimate (assuming nothing else is the issue) to help set expectations.

I love supporting the local businesses and EJ will be on my speed dial should I need other services in the future.
Peter G.
Peter G.
1/18/2019
This is my 3rd experience with EJ Plumbing.  Quality of work and ability to communicate by Isaac were the standard of excellence I have now come to expect from EJ Plumbing.  Isaac replaced my water heater.  He explained my options and went to work.   I got the Rheem professional model for $1600 (50 gallons) and the extended warranty from 6 to 10 years.   Isaac showed me how to flush tank once a year to further extend the life $250), and I bought  a recirc pump to give us instant hot water.  Once again, very satisfied with EJ Plumbing.  Kudos to Isaac for job, communication and cleanup well done!!
Ps I asked three plumbers for quotes at 11 pm and I got a call back from EJ at 7:20 am.    Peter Giles
Calvin W.
Calvin W.
07/10/2020 12:00:00 SA
Showed up on time and with a mask. Helped figure out the issue and worked quickly to resolve it. Hopefully no plumbing issues for awhile but if anything pops up for sure it will another call to EJ Plumbing.
Lou S.
Lou S.
11/30/2019
An update to my review:  I spoke to the manager and he offered to refund the balance of my service charge since the appointment was not to his standards.  He will be speaking to Gavin and Joksan to find out how/why their quote was out of line with normal pricing.
Qiwei L.
Qiwei L.
1/27/2019
We had a toilet clog in our bathroom for months. Another plumbing company came and they couldn't fix it and they were very shady as well so we didn't trust them to take out the toilet. I found EJ plumbing and I'm so glad I did.

I called the company on Friday and was pleased to learn that they offer service on Sunday. The lady on the phone was very helpful and went over the process very patiently with me and she was transparent about pricing as well. I made an appointment for 8-10am on Sunday.

Sam and Miguel came on time. They greeted us with a big smile so I knew this was going to go well. They first tried a snake but it didn't quite fix the issue. Sam recommended that he took out the toilet but clearly explained to me why doing that would be the most effective way to solve the issue, which made me feel very comfortable. Miguel was also there and we had a little chat about toilets and it was very clear that they have deep knowledge about toilets and the industry, and I learned a lot from our conversation.

Then they came with the tools, took out the toilet, and immediately found that a credit card that was stuck at the base of the toilet that connects with the pipe - all of that happened in just 10 minutes! They then fixed the issue, put back the toilet, applied the seal, and it just looked exactly as before except that it doesn't clog anymore :D

We were super grateful for the service provided by Sam and Miguel! They're friendly, professional, and efficient and I do not hesitate to recommend them and EJ Plumbing to anyone who needs plumbing service! The price was also very reasonable.

PS: we were skeptical that our baby had sent the credit card down the toilet. He was happily waving goodbye to them as they left the house lol.
Oleg K.
Oleg K.
10/25/2019
Be aware, these guys will rip you off!!!
Long story short, my old water tank started leaking and based on Yelp reviews I called these guys and asked for the quote. I was stupid enough to trust them and do not shop around more and agreed to work with them.
It turned out that with my current gas line and venting setting up tankless heater is not an option, so we ended up just setting up a new heater with close dimensions to fit the same spot and hook it up. Plus my tank pan was leaking as well, so I had to replace it as well.
Here is the quote (unit is installed upstairs in the laundry room, keeping original text):
START_OF_QOUTE
Plumbing Services
Price to install new tanked water heater.
Rheem50gal. prog50-38u rh60 ec1
Tank cost $700
Draining , disconnection, removal : $650
Install of new water heater and re connection of all
plumbing and venting : $725
Price includes draining, disconnection, and removal of
existing failed unit. Installation of new water heater , new
water flex lines, new gas flex line, connections of
venting.
Price includes new water shut off valve and drain pan.
END_OF_QOUTE
the tank they offered is a last year generation with .6 efficiency which is not even Star rated, and they do not carry other options. So I did some research and bout a higher efficiency tank at home depot AND BROUGHT IT HOME MYSELF, they only unloaded and brought it upstairs. I also bought a valve at home depot, because I was told that it costs about $200.
Just to emphasize: there were no extra holes drilled, same gas line, they basically took the old unit out and put new uint at the same place.
They charged $1275!
Materials they used:
about 3 feet of tubbing because of the pressure release valve was on the other side of the tank
1 drain pan from Home Depot (costs $30-40 there)
2 short flex water lines
1 short flex gas line
materials total was no more than $100, and they charged $1275 total! With my own brand new tank and valve which I purchased separately.

BTW: they did not even check if the gas is leaking with a detection tool, they just did not have it.
I asked around and figured out that I was basically robbed.
Moreover, I had a small leak that they had to come and fix the next day.

Do not trust them, shop around.

I will post photos later probably, so frustrated now.
Wendy w.
Wendy w.
4/19/2021
EJ plumbing replaced a tank water heater. They were courteous, on time very helpful and knowledgeable. I would definitely use their services again for any plumbing needs.
Linda S.
Linda S.
7/15/2021
I would highly recommend EJ Plumbing.  They responded quickly and were able to come out the same day.  They are tops in their field and provided excellent service and explanation for the issues that were found.
jc p.
jc p.
7/29/2016
[hope i'm getting the names right]  Mike and Alex were assigned to handle my plumbing issue (leaky water pipe). What a great team they are! Nice and polite guys! (which for this industry, folks like them are hard to come-by nowadays IMHO)!
They were extremely professional, transparent, and knowledgeable about the issues/defects and the costs/estimates involved. (Being skeptical) It's very refreshing for me to see plumbers being so straightforward, honest, and reliable.
They were also an efficient team and did a professional job, which they never take a second off from their work, and so efficient that it's completed so much earlier than i expected. From looking at Mike and Alex game-plan discussion on the task, you can tell they were greatly organized and extremely focus at it. [Imagine seeing VinceDiesel and PaulWalker on F&F's... j/k :) ]

To top it: Mike was so nice to help me to verify on other potential issues that I was planning to attend in the future (water-heater, possible drywall damp-spot). Mike was so honest about the suggestions and consultations. Kudos!!

They have definitely earned my repeat business in the future. (as well as my friends'/coworkers' possible businesses as I'm for sure passing their references).

( Minus one stars for EJ's office staff that never noticed my email till I called them up the other day for this appointment. Nor had they briefing Mike/Alex beforehead on the job details which I had attached pic/video for the issue)
( Still 5 stars because Mike + Alex =  6stars... which bailed them out )
Chris P.
Chris P.
8/21/2020
Asked for an estimate last night at 7PM and got a reply from Patty to schedule for the next day.  House is difficult to find and I wasn't able to be there personally (it's my 83 year old mother's house).  Jose called on the way and I explained the situation to him.  He was courteous and helpful.  My biggest concern was that someone would help my mom out with her plumbing issue and take care of her, understanding the situation when an older person lives alone.  Jose and Chris did just that, quickly diagnosed and fixed her issues, and even gave her a discount.  He talked me through everything on the phone while still out at the site, and even offered to follow up later if there were any problems.  I can't say how thankful I am for Jose, Chris, Patty, and the team at EJ Plumbing.  They are my plumbers for life!
Jon P.
Jon P.
8/20/2020
I called EJ Plumbing around lunch time and they had my line in Sunnyvale cleared by dinner time. They were very safe and had masks, gloves, and shoe covers. A+++, EJ Plumbing saved my roommate and I!
Mike N.
Mike N.
05/04/2021 12:00:00 SA
Sunday morning, no hot water.  I reach out to EJ Plumbing around 9AM thinking they might get back to me on Monday.  I was wrong.  Three hours later, a truck rolls up and I've got a new water heater a couple hours after that with more capacity, faster heating and better economy.  Wham!  Very clean install, friendly guy, Covid compliant.  Done and done.
Jenny P.
Jenny P.
04/09/2020 12:00:00 SA
Isaac and his crew all did a great job! We had an urgent matter that had to get resolved aSAP-yes, our pipe was leaking. What a timing, but thanks to all the essential workers who are on the frontlines servicing the community! Thanks to this crew we were able to do our SIP daily tasks around the house.

But man, the cost to fix a leaking pipe was quite hefty for our budget. We were expecting less for what the job entails, but I guess we have to pay the price for living in this expensive Bay Area. I'm giving this place a 5 star rating not only because of their service, but sacrificing themselves for this community during this uncertain time.
Lin Y.
Lin Y.
10/20/2020
I had a hard time communicating with Manny through yelp email for an estimate of a new Heat Pump water heater.  After several email he told me it's $250 for an inspection as there's no free estimate.  I told him forget it, don't bother to come for the appointment.  I was on my way out day of appointment, Kevin Penkauskas showed up to give me an estimate.  He answered a few questions I had and sent me an outrageously inflated ripoff estimate which is twice more than other estimates I received previously.  This doesn't even include electrical part as they are only do plumbing.  Be very careful do your comparative shopping.  Don't fall prey to ripoff business like this one.
Amber L.
Amber L.
12/31/2018
Going on vacation the day my hot water heater gave out.   We sent a number of requests on yelp to get a quote to set up the job before we got back.   Out of all the firms we contacted ej was the only one that gave me a range based on the pictures I sent.  We scheduled it for the day after we got back for 8am.   They were there at around 8:40 and were able to confirm the estimate.   Sam and MIGUEL did the job and were very professional in the process.   I would use EJ plumbing again if needed.
A.v. N.
A.v. N.
3/29/2018
Raise your hand if you enjoy having a leaking water heater. Anybody? Me neither.

EJ Plumbing, however, makes fixing or replacing your water heater quick and pain-free. Ours was finally on its last proverbial legs and decided to give out one fine day. I called EJ Plumbing, and they were able to send out Sal and Sam within 30min.

Before starting on the work, Sal and Sam inspected pipes, connections, and inside the tank to see if the problem was repairable. They then pointed out the cause of the leak, which (unfortunately) did require a replacement.

A water heater costs what a water heater costs, but they're more or less on par with similar services from others, and service includes replacement, setup, and hauling away the old tank. They were quick, easy to deal with, and pain free, so they get the 5 stars.
Archana K.
Archana K.
06/04/2018 12:00:00 SA
Twice I called them so far for a garbage disposal issue we were facing. They do accommodate urgent requests. Calls route through a call center who always pick your phone and direct it to the location. Janice scheduled my appointments and if there is an early time slots open up they do call to inform to get them in. Victor came in to help us with the issue.
Good diagnosis and informed us what caused the issue, provided some tips for long lasting.
Second time we had the same issue with garbage disposal, Janice helped us again in the same manner, victor came in again . But this time, the service was ever better as he did show us how to fix it and options if we want to replace it and offered to do it at a reasonable price as well. As he came in within 2 weeks for the same issue, he just charged half of what it actually costs.
Excellent service and amazing people! Highly recommend
Paul H.
Paul H.
4/22/2021
Wonderful! Thanks to Isaac Jimenez for solving our leak problem. Not only did he work efficiently and effectively, but I appreciated him laying out the options (with their various costs) so that I could decide the best path for my situation. The repair was finished the same afternoon that he arrived, thanks to his coordination with others in the company. We're quite likely to use EJ Plumbing the next time we need help!
Martin G.
Martin G.
03/10/2020 12:00:00 SA
I just want to say thanks to Chris F. of EJ Plumbing. He arrived promptly, was very personable and friendly, up front with the job cost, explained everything that he needed to do and why, and gave an accurate estimate of how long the job would take. Very down-to-earth, treated me like a good neighbor. Definitely a great experience. I would recommend Chris F. and EJ Plumbing to anyone in the San Jose area. :)
Bridget D.
Bridget D.
10/21/2020
These people rip you off with the $150 fee and over quote you.  Go to superior plumbing!!! Same job and they do not quote you hundreds.
Yc L.
Yc L.
06/02/2020 12:00:00 SA
My water heater stopped working (this happened in 2019), and I called 2 plumbing companies to check. The other company was rude, told me that the only thing they can do is replacing the water header, and pushed me to buy a water header immediately.  

Sam and Miguel from EJ Plumbing are super helpful and friendly. Specifically Sam helped me a lot. He explained to me why the problem isn't permanently fixable. Sam also helped to temporarily fix the problem that can last for a few days, to give me some time to think about what kind of water heater I want to get. I really appreciate this because the weather was cold and having a temporary solution to get hot shower is awesome. These are all part of the free inspection. Sam really puts customer first, instead of pushing customers to spend money.

At the end, I gladly agreed to purchase a water heater from EJ plumbing. It's majorly because of Sam's attitude and honestness. I don't want to let the other rude company earn the money.

A minor problem: 2 other people (that's not Sam and Miguel) came to my place to install the water header on the next day, and we had a little argument because the price became higher than what I verbally agreed on with Sam and Miguel. I called EJ Plumbing office, and Sam helped me to fix the price problem.

Overall, the installation day was a 3.5 star experience, but overall I'm giving 5 star majorly because of Sam's service.
Mike F.
Mike F.
07/02/2021 12:00:00 SA
We woke this morning (Friday before a long weekend) to find out water heater broken OH NO!  When will we be able to take shower?  How much will it cost because it will be a holiday weekend tomorrow.  I called EJ Plumbing at about 7am and spoke to a live human :-} who took all our info, checked a few things and said someone will call you to schedule.  A little while later I got a call and they said the earliest appoint I can give is 11am to 1pm today ... WOW!!! I'LL TAKE IT!!!.  I got a text message at 11:35 saying that Sam was on his way (text included a picture of him and a little info about him) ... a few minutes later there was a knock on the door.
Sam looked at the unit and determined the problem. Due to the age of the unit and the manufacturer, with parts no longer readily available repair would be expensive and take days to acquire the parts (the same info that the office gave me).  Sam gave me a few options to replace the unit (he did the OPPOSITE of up-sale!).  He left at 1PM and I have a brand new water heater!  Sam was EXTREMELY Professional AND EXTREMELY personable.  I'd give Sam an A+ ... actually EVERYTHING about EJ Plumbing was A+
J F.
J F.
5/23/2020
came to the rescue to fix my compression faucets for the laundry room. they guy came in a super clean, real life sized Hot Wheels  looking van that had everything inside. I was satisfied with the work and the cost. my word of advise for people looking for a plumber is to call around and get a quote. EJ Plumbing worked for me. Thanks Luis
Sonja M.
Sonja M.
5/22/2020
I have called on EJ Plumbing several times over the years and each time they have done an excellent job.  Most recently Isaac came to replace a couple of valves on the exterior of the house.  He arrived on time, did excellent work with good quality parts, and was very cheerful when explaining what he was doing.  Highly recommend this company and Isaac in particular!
Gloria D.
Gloria D.
8/29/2020
The guy was at my place for 2.5 hours and was not able to find the leak.
He did not know what else to do. It seem to me that there was no protocol to follow. Fortunately our gardener found the leak yesterday. Thank God for that.
Sung C.
Sung C.
01/05/2021 12:00:00 SA
I am so impressed how professional and courteous they are. I called them yesterday morning and discussed my issues. Within 30 minutes, they called me back to set up an appointment this morning. Then I got the text message saying my technician was on his way along with his introduction & picture. Joksan arrived, checked  my plumbing issues and provided a couple of options. He also answered all of my questions. He had all supplies to fix my issues. Very friendly & professional.  I don't want to have any more plumbing problem in the future. But if anything happens, now I know who to call. Special thanks to Joksan!!!
Robert S.
Robert S.
9/29/2019
I spoke to their customer rep confirming their appointment for the next day. On the day the estimator was supposed to be there, I received a phone call from the estimator that he needed someone to be there. Previously I had let their customer rep know that my mother would be there. I would chalk this to miscommunication, someone dropped the ball on this one. Thanks for trying EJ Plumbing.
David Z.
David Z.
1/13/2020
Danny came out to our house to give me an estimate on a possible trench-less sewer line repair.

He came when he said he would come. He was friendly and took time to explain what was involved after taking measurements.

As it turned out, I didn't need a repair. He found the problem which required a simple fix.

He is honest and friendly.
Scott W.
Scott W.
5/16/2021
My Wife and I have been incredibly impressed by EJ Plumbing.  Our water heater died on a Friday and they were able to get us hot water again for the weekend. We had great communication with the owner and office as they trouble shot the problem while ordering parts. Our tech Sam was also very professional and resolved our problem quickly. We highly recommend them for any plumbing needs!
kim s.
kim s.
3/29/2018
Thank you EJ Plumbing for coming to my rescue.
I hired a plumber that turned out to be a flake.   In desperation I called EJ Plumbing hoping they were good and ethical.  I was so happy when they showed up on the early side of the time frame provided and fixed the problem.  Thank you
Dave E.
Dave E.
7/17/2020
Isaak of EJ Plumbing is our go-to plumber. He recently installed a toilet for us. The job involved installing a special plumbing extension assembly that was needed to make a proper connection to the drain pipe. He installed the extension assembly perfectly.

Dave and Dawn Edgren
Carlie B.
Carlie B.
1/30/2019
Made an appointment quick, they came out the next day! Fixed the problem with our shower drain (10FT DOWN A HAIRBALL) for $180! No mess, nice guys. Will use again if needed
Thank you guys!
Nataraj B.
Nataraj B.
09/04/2019 12:00:00 SA
I had 19year old tank water heater. Pressure valve pipe was leaking water. They came on time when reported and had to change pressure valve. Amount of time spent to fix the issue was less than 15min. The part costs less than $20. But they charged me $350 which ideally should have been around $150. They literally robbed me. As it was on weekday, they took advantage of situation.

Never ever go with them.
Obe B.
Obe B.
3/19/2020
This review is for Chris F. - He came on time, was clean and efficient. He looked at the issue told me exactly what it was and how long it would take. He fixed my bathroom sink in no time and to my surprise was cheaper than the initial quote over the phone. Will definitely use EJ plumbing again!
Sergiy Z.
Sergiy Z.
01/03/2019 12:00:00 SA
Great timely service and pleasure to work with.
Installed a new garbage disposal, re-piped everything, installed new faucets.
Thumbs up !
Steve P.
Steve P.
2/21/2020
The drains in our sinks in our guest and master bathrooms were running really slowly and had become clogged frequently over the past year or so.  Chris from EJ Plumbing diagnosed the issue and cleaned a significant amount of hair, etc. from the traps.  The drain in the shower tub in our guest bathroom was also draining really slowly.  That required snaking which he quoted us and then performed.  The whole process went really smoothly and he was done in just over an hour.  Chris was very pleasant and explained what was going on as he proceeded, so I felt comfortable with the work he was doing and what we'd be charged.  Chris was great and I'll definitely hire EJ Plumbing again.
Mary N.
Mary N.
6/14/2021
I called EJ Plumbing this morning because my lawn was flooding. They arrived within 2 hours of me calling and were able to figure out the problem in 5 minutes. I used them 10 years ago to install our tankless water heater and was also super impressed with their service. They will always be my go to Plumber!
David B.
David B.
03/11/2021 12:00:00 SA
EJ Plumbing does a great job. They are easy to schedule, and have always been professional and efficient.
Valorie B.
Valorie B.
10/12/2020 12:00:00 SA
Based on a recommendation from another plumber who couldn't do the work I needed, I contacted EJ Plumbing.  Their chat person told me that someone would get back to me within 2 hours.  Three days later, I contacted them again, and they said, I'm so sorry no one got back to you!  Our scheduler will contact you within 2 hours.  It's now almost three months later, I never heard from them, and I finally had someone else do the job.  I will never contact, nor refer anyone to, EJ Plumbing again.
Huichao X.
Huichao X.
12/20/2018
Quickly getting to the bottom of the problem, fast service.

I was very impressed on Tim, Jairo and Danny's work. Our kitchen sink was clogged. Other plumbing companies either could not unclog it, or were just proposing that we reroute it. I was pretty worried back then.

Danny came by and calmly suggested hidro-jetting. Tim and Jairo showed up three hours afterwards. They were super confident. They unclogged the sink pretty quickly, and now water flows without any issues.

The staffs are all very experienced and nice. I felt our house was in good hands. Really appreciate their work.
Yisong S.
Yisong S.
06/08/2021 12:00:00 SA
I had a pleasant experience working with Luis, the technician. He is professional and polite. Even though the specific problem is not hard, he did a great job at explaining things and answering all my questions. Overall the experience is pretty smooth.
Michael C.
Michael C.
1/23/2018
EJ Plumbing was there to replace our water heater when it decided to start leaking one night. They showed up first thing in the morning and had us back up and running by lunch.

Fast forward a few years and they were able to service the water heater same day to replace a faulty heater. Even got a discount since they installed it.

Pricing is okay, but if you need it done fast:  these guys are on it!
Allison A.
Allison A.
04/10/2021 12:00:00 SA
What can I say: I love Manny and his crew. They have been my go to plumber for small and large jobs for many years. I have been a Realtor for over 39 years and managed residential property for 40 years and I know quality when I see it. It's the whole package; trustworthy, honest, competent, prompt and they charge a fair price with extraordinary service. It's truly a pleasure to work with them. I have referred EJ Plumbing to many clients and colleagues and I get nothing but great feedback from them.
Luke G.
Luke G.
7/20/2020
Luis Ramirez saved our ass. The old corroded galvanized steel water main burst and he was able to patch it instead of having to replace the whole pipe.
Jay J.
Jay J.
2/23/2021
Looking for quotes on a lateral replacement and called EJ plumbing for an estimate. Daniel Jimenez came by, took a look, and was the only person who said that it's not 100% necessary. I really appreciate the honesty and transparency as other plumbing companies have come by and not mentioned anything about NOT doing work. EJ plumbing will definitely be my go to plumbers from now on.
Derek S.
Derek S.
9/14/2015
Called for an appointment the other day for a leak at the water main connector and the receptionist was able to make a same day appointment from 2 - 4 pm with a $125 charge to stop by and inspect the issue.

The receptionist claimed that the $125 could be applied to the work if EJ Plumbing was selected as the plumber to do the work.

Shortly after 1 pm, EJ Plumbing called to inquire if they could stop by. After declining, EJ Plumbing called again at 1:30 pm insisting that I had to be on-site at 2 pm as the plumber was available then. Though rather arrogant, I made myself available at 2 pm and was thoroughly surprised when the plumber arrived at 2:20 pm!!!

As the plumber was unable to diagnose with just a visual, the plumber suggested to dig around the meter box for $250?!? (...not sure where the $125 was applied?!? )

After the plumber dug around the water meter, he came back with a diagnosis to repair the leak for $480.

An hour or so later, the repair was complete, although the pipe was still slightly dripping, as noted by the plumber. The concrete water meter box was also cracked, which was also replaced. (Concrete water meter boxes are replaced free of charge by SJ Water...)

After the plumber had some heated discussions with the main office, the diagnosis became a $2900 replacement as the repair still had a minor leak...

After all said and done, $540 repair resulted in a 90 warranty on a repair that still has a minor leak, a replaced concrete water box that isn't compatible with the existing concrete cover, for an appointment that insisted to start at 2 pm but ended up showing up at 2:20 pm, along with an upsell to a $2900 copper line replacement...

...they do take credit cards via Square!
Silvia C.
Silvia C.
04/03/2020 12:00:00 SA
Found our water heater leaking this morning and called EJ Plumbing--they came within an hour to check out the issue and within 2.5 hours we had a new heater installed (our unit was very old and installing a new unit was long overdue)! Super quick, extremely professional, and made sure to adhere to social distancing. Would highly recommend!
James M.
James M.
11/07/2018 12:00:00 SA
Our 25 year old heater just leaked at overnight. It was wet in the entire living room since it's right next to the closet where the heater was.  We called these guys and they gave us an estimate.  Came with 2 man crew Guillermo and Sam.  They took a look at the situation and came back shortly with new tank and all stuff they need. They were very efficient and sure they knew what they were doing. From beginning to end was 3+ hours.  Very nice guys very polite. Price was same as estimate and gave us a very detail receipt of what they did and replace.  I feel they are honest and price is very resonable. Definitely will have them again if we need.
Derica H.
Derica H.
2/17/2020
Mel came to our house and was very friendly and informative. He checked out our pipes and went in our crawl space for a better look. He took pictures and showed us the issues. He was efficient and worked quietly as I put my son down for a nap. He came on time and they called 20 minutes before he arrived to let us know he was coming. The estimate was kept and we got 10% off for mentioning yelp (as it says on the app). We will use them again. Thanks EJ Plumbing.
Keyona W.
Keyona W.
7/13/2020
I called first thing in the morning when I realized the toilet flooded my bathroom. Chris & Jose came out within hours, and we're able to fix the issue on the spot! Not only were the quick to getting the job done, they were super informative and let me know exactly what the issue was & checked for anything else that might have led up to the leak. I also had other small unrelated issues and they were happy to help. I would highly recommend if you need anything done !
Grace L.
Grace L.
02/12/2020 12:00:00 SA
Our tankless heater was not providing hot water so we called EK plumbing.  Their technician Kevin came within 2 hours and have it fixed with an hour! Very good customer service! Highly recommend!
Victory G.
Victory G.
1/17/2021
It's hard to find an honest plumber. We had a problem with our sewer line and asked for a consult from a few different companies. EJ was the only one that told us the problem is on the city side, so we don't need to fix on our side. Other companies tried to convince us to fix our side, which would have cost us thousands of dollars. We called the city and they came out to take care of the problem. Will definitely call them the next time we have a plumbing problem!
Nadine R.
Nadine R.
09/12/2017 12:00:00 SA
Had a good experience with EJ plumbing. I called them at 8:45am on Tuesday morning needing an emergency fix for my clogged toilet. They answered immediately and said someone would come between 9 to 11. Around 10am they called back and said someone was on their way. The plumber arrived promptly and was able to diagnose the problem. He said he would try the cheaper fix first ($175) and if not would have to go the more expensive route ($375). In the end he was at my house for about an hour and was able to fix the issue, by removing the item that had clogged the toilet in the first place. In the end he charged $275 which I thought was reasonable, and it includes a 30 day warranty. I'm just happy to have a working toilet again!

I would have given 5 stars but I asked about the yelp deal for 10% off for new customers and was told it only applied to cash payments. Not a big deal but felt the conditions should be made clear if they're going to advertise it, since most people don't carry that much cash.
Steve B.
Steve B.
3/15/2020
Samuel came out on a Sunday morning to take of a few minor issues and did a great job. Patty in the office answered my email request and dispatched him promptly. Samuel was polite, efficient and did great work.

I highly recommend the company and hopefully you'll get him as your technician.
John C.
John C.
09/12/2017 12:00:00 SA
Very good experience with these folks. They responded to the info I sent them with a detailed quote just as I asked that was competitive with other vendors on Yelp. Scheduling was smooth and a gentleman came out the next day and did the job for less than estimated. Professional attitude, great explanation of what was being done and why and allowed payment with credit card onsite. Will definitely contact them again if I need any plumbing done!

My compliments in particular to Greg, the plumber who came onsite.
Jon K.
Jon K.
03/11/2020 12:00:00 SA
I've used these guys a couple of times in the last couple of years. This time I needed a new main water line. They were fast and efficient and I highly recommend them.
Audra A.
Audra A.
5/13/2020
I definitely had the best experience with EJ Plumbing. Not only did they stay in contact with me, Kevin knew exactly what the problem was with my tankless water system. He went through all of my options and quotes but in the end we went with the easiest to get the water hot again. I cannot thank them enough, but here goes, thank you again!
Polly J.
Polly J.
03/08/2020 12:00:00 SA
We started using EJ Plumbing, years ago,  when E or J answered the phone themselves. I am so happy to see this company grow and prosper.  The woman who answered the phone this Friday and who set up the appointment, was cheerful and efficient.  Joksan who came to our house on Sunday at 12:10 (appointment window 12-2) was very polite, had a welcoming smile.  He went right to work and when the problem was more than he first suspected, kept plugging away until he was able to remove years of hair build-up in the shower drain.  I am glad to see that with this company's expansion they are still true to their roots of excellent customer service, friendly technicians at a fair price.  Keep up the great work.
Appa A.
Appa A.
10/15/2019
Unprofessional customer service and zero interest in following through on original estimate of work.

After initial inspection by Louis and itemized estimate of $1700 for 50 gallon water heater, I had two phone calls with Patty to follow up on the estimate and (further) schedule installation appointment. Neither Patty nor the estimator has reverted with answers to my question - seems like they are not interested in converting a potential customer to a paying one. This was despite assurances from patty that she will follow up.

Note to EJ - please train your customer facing team to follow up with customers and win business
Darshil S.
Darshil S.
7/24/2020
I called them based on reviews on yelp but it was a terrible terrible experience every step of the way and it felt like they wanted more money from me. Read on if you want details:

Had emergency during lockdown as my water main broke so I checked yelp and contacted EJ plumbing and couple of others as I wasn't sure if anyone would show up during lockdown.
1. EJ person came over and explained couple of options, one of them was cheaper and potentially not possible but it would require a test and test cost is additional even if I get it fixed with them. RED FLAG but I still went ahead trusting reviews, not knowing about the test and potential to make it cheaper. While we were discussing the quote and details, other company showed up and EJ person forced me to kick them out. Another RED FLAG.
2. Another EJ person (owner I think) came over for the test and finished the test in 2 min using a device and they charged me a significant amount for that!! Another RED FLAG. After finishing the test and taking payment, they forced me to make a decision in 2 min  if I'm going ahead. Another RED FLAG. After looking at the quote provided by the first person, he was furious that it's impossible to do the work with that quote. Another RED FLAG. I still went ahead and scheduled with them. Why a mistake!
3. They started the work and workers were professional. But then selling started. I was given quote for repiping and had constant pressure to decide. It just felt like they want to recover money from me that they potentially lost due to incorrect quote.
4. They had to cut through the lawn to put new pipes. After finishing the pipe work, they didn't put the soil back properly
5. I found a coupon online to get discount on labor work. The person was furious to hear that and started shouting it's not valid in my case. Then he said it's valid only if I post 5 stars review. After I declined and asked to call his office, he agreed to accept the coupon. Even with the coupon, I didn't get the discount that was promised because that person told me that labor is only 20% of the project which is the biggest lie. But I just wanted them to leave so I didn't argue.
6. Like all this was not enough, the person told me a pressure valve must be installed. I was told this after all the work was over. This should have been the first recommendation. I contacted other company for other plumbing needs and that person installed it even without me mentioning it.

Overall, very bad experience and I realized how bad it was after I hired another company which has same warranty, nice and professional workers and significantly cheaper. Let me know if you need recommendation. Stay away from EJ!
Kalil J.
Kalil J.
05/05/2020 12:00:00 SA
EJ plumbing installed an outside sink, drain and sump pump for my outdoor patio/kitchen. They also connected the gas hookup for my BBQ and a side burner. The owner of the business was actively involved with his team. They did a great job, they were very pleasant to deal with and last but not least their price was very competitive. When we had minor follow up plumbing issues their experienced team was ready to assist our needs. My wife and I highly recommend EJ Plumbing
Kevin T.
Kevin T.
07/10/2017 12:00:00 SA
I had these folks install a water heater.  That was an OK experience, then things got bad:

Then I had the pilot light go out and that's when the trouble began.  I was told one price.  I asked if that included labor (cause it was under warranty), to which I was told a different price.  I asked how much is labor and how much for parts?  The guy could not answer the question but called in which resulted in a third price (high than the other two) ... and still no answer about parts versus labor.  Their dispatch offered to give me a break and chopped a bit off the third price, but not even down to the first ... but still could not tell me what was parts and what was labor.

I come to find out (on my own) that parts are almost free , maybe $15.  OK, fine, so most of that is labor.

I called a competitor and they immediately (NO hassle either way) told me parts then labor and then their normal fee (which was less than ANY of the three prices given by EJ Plumbing).
Justin L.
Justin L.
01/09/2018 12:00:00 SA
Had a good experience.

Water was shut off to the house due to a water leak. I was referred by a friend to EJ and I quickly scheduled an appointment first thing next morning. Manny came out as scheduled to help diagnose the issue and figured it out quickly and professionally. I'm super happy with the service and would recommend them just as my friend did I! Thanks Manny!
Sean M.
Sean M.
3/28/2019
18 yr old water heater was leaking so needed a replacement.  EJ did work for me in the past, so called them, and they were able to come out the following morning -- which was good as I have teenage boys who need to shower frequently!

While here, they also did a fix to a minor leak in connector to washing machine for no extra charge.
Matt A.
Matt A.
4/19/2020
Our garbage disposal broke and they were able to send out a plumber the same day within a a few hours of my initial call. Spoke with Janice on the phone and she was really helpful.

Chris F arrived on time and promptly replaced our disposal while disposing of the broken one. Chris was a nice guy, very knowledgeable, and made sure to keep protective covers on his shoes, face, and hands at all times.

Would definitely recommend to anyone else, but hope I don't need them again
Phil A.
Phil A.
7/25/2017
Our home was built circa 1957. As such, it had a unidirectional building clean out that we had buried during landscape construction. And we had no idea exactly where it was - although we were close! Although we had installed new sewer and water mains in 2000, every time we needed to do a clean out it was done from our roof vent and cost about $600.

Today I spoke with Patti at the EJ Plumbing office and was called back by Daniel. Within one hour Jose Luis and Javier were on site, did a camera inspection and installed a new bidirectional building clean out with top notch materiel, cleared our lines to the city clean out (also buried, that's next!) and did an amazing, professional installation and cleanup afterwards.

EJ Plumbing is highly professional, prompt, considerate and fair priced. I will use no other plumber in future. FIVE STARS from our family! Thank you, EJ Plumbing!
Gina E.
Gina E.
2/20/2018
Fast. Professional. Efficient.
EJ Plumbing came to my rescue on Christmas Eve 2013. They saved the day by replacing & hauling the old heater and installing the new one.

Fast forward to February 2017 these guys came to the rescue and helped out with my aunt's rental unit. The heater was installed on the second floor of her investment home. What a pain to service but the crew that came out (Jose, Xavier, and 3 other gentlemen) were great!  While two guys worked on the old water heater upstairs, the others prepped the new one. The crew was careful when working on the property, making sure the floors and the staircase were covered and the walls not damaged when removing and installing the equipment. Both the equipment and service is under warranty. I found the price to be reasonable given the difficulty of the job.

Give them a call! Their crew will take care of your property.
Peter I.
Peter I.
02/10/2020 12:00:00 SA
I got a response in no time for my text request. Setting up the appointment over the phone, was easy, informative and fast.
Chris called to give me an ETA and came in time. He replaced the broken garbage disposal unit and made sure that the draining works well for both sides of the sink. He charged me the price quoted over the phone when I made the appointment. He was professional, polite and didn't leave a mess.
James Q.
James Q.
12/29/2017
To keep things short, called in with some questions and a problem. They were very:

-Knowledgeable
-Replied quickly
-were honest
-and has great Customer Service

What more do you need?
Dennis H.
Dennis H.
02/07/2021 12:00:00 SA
It could be an unpleasant experience if you are in need of a plumber and must find one by searching online.  While Yelp or Google reviews might improve your odds of finding an honest, capable plumber, how many people writing these reviews really are in a position to knowledgeably evaluate a plumber's work?

I found E J Plumbing by asking a plumber I know who was too busy to do my job for a first-rate recommendation for a plumbing company.  That recommendation was seconded by someone who refers people to plumbers on a daily basis, a leak detector company owner.

E J Plumbing did, in my opinion, quite a difficult job replacing with a ball valve a home shutoff gate valve that did not seal.  The job was complicated because it was located on several old galvanized pipes below the shutoff valve that if jarred could have doubled or tripled the cost of the job.  Also, there was very little room around the valve.  The finished job is flawless and looks beautiful.  I say this because I have done a moderate amount of plumbing as a homeowner but this job was well beyond what I would have considered doing myself.  In addition, though the job was more involved and took much longer than the work that was quoted, they were willing to stand behind the original quote.  I liked Daniel, the company owner, and his two assistants, Santiago and Daniel, as people, and liked welcoming them on my property.  In addition, I liked them for their gracious willingness to go well beyond what one can reasonably expect for a fixed price job.
Neha P.
Neha P.
02/12/2018 12:00:00 SA
I had a very good experience. There was an issue with our air gap which would cause our dishwasher to leak and stop working. These guys are extremely professional - they came in on a Sunday afternoon and identified the issue within minutes. They fixed it and explained what they had done, so I would be in the loop as well. Both of them were friendly and courteous.

I would highly recommend them!
Vlatka B.
Vlatka B.
02/04/2020 12:00:00 SA
02/04/20 5:30 PM
I have an update on the services. We just received a call from EJ Plumbing stating they would reimburse the initial fee.
Way to keep up your word. Thank you I appreciate it.

02/04/20 5:00 PM
Kevin was the technician that came out to look at our tankless water heater. Very knowledgeable gentleman! He Found out what the problem is immediately. I give Kevin's knowledge five stars!

However, the reason why I am giving one star on yelp is because when I called to schedule, I inquired on what the cost would be for them to come out to see what the problem is, I was told that there is no cost associated with that- they just give an estimate for repair and then we decide whether we want to proceed with repair or not.
Well Kevin collected $275 for his services...

I don't mind paying for man's services, but I do mind being given false information and then hooked on, to pay some amount I was not aware of.

So, to avoid one star reviews just give out true information.
ling l.
ling l.
6/20/2019
I called them because my toilets were getting backed up , and anything I tried , couldn't fix it. I chose this company based on the reviews, and I had a quick response . came at the time they quoted, and were very professional. Joksan arrived and used a powerful snake to unclog my drains. Gave me tips to keep the pipes clear, and suggestions for future maintenance. I was quoted a fair price , and overall am happy with the service provided. I will reach out to them soon to swap out my older model toilets and install new ,efficient ones. I appreciate the time he spent . Thanks again !
John H.
John H.
1/29/2020
My sewer kept backing up due to roots and a break in the pipe. I had some other Plumbers come out multiple times to roto-root and got an estimate for a partial fix. I looked into the Trenchless repair technology and liked it because 1. No need to rip up my wife's garden. 2. I could get a whole new sewer pipe replaced from house drop out to street. EJ Plumbing guys responded w/ a quick estimate and then performed the work in less than a day. I was especially impressed by Caesar who was very attentive to my questions and needs at all stages.  Congrats to the guys for their hard work and executing well on a big job for me!  NOTE: to homeowners, they bring quite a few trucks for this kind of job so make sure to let your neighbors know what's happening in advance.
Jessica S.
Jessica S.
9/21/2018
We had a toilet in our office that needed a new wax seal and to be adjusted so the toilet did not 'rock' when sat upon. Now, being in an office environment, being able to coordinate any technical or system service can be difficult - and frankly a hassle in terms of what work it can get in the way of.

I called EJ and spoke with Patty and she was able to get us a technician within 2 hours. Now, I have worked in some form of construction for many years and that is a rare feat!

When the technician - Michael - arrived he was very knowledgeable, kind, and receptive to what we had asked for.

Thank you EJ!! You have a great team!
Deborah Y.
Deborah Y.
1/24/2020
I called these guys and I was given an appointment the same day. Chris was on time and polite. He fixed my running toilet quickly. Very happy with the service. Will definitely add these guys to my contacts!
Lynn E.
Lynn E.
8/28/2017
I called EJ Plumbing on Sunday and they returned my call later that same day. They were able to come to my house the next day, and they even were able to come in the afternoon (I teach, so my hours are not flexible).
When the guy arrived, he diagnosed my problem quickly and explained that my floor was warped, so even if he reset my toilet, the leaking would continue. He advised me to find someone to fix the floor and didn't charge me for coming to my house! Super nice!
I truly appreciate the kind service from both the scheduling to the actual house visit.
Gary f.
Gary f.
1/23/2020
We had a hot water problem that was puzzling and super inconvenient. Danny J from EJ came over - ostensibly to inspect and quote BUT instead he  diagnosed the problem on the spot, explained patiently how it all works, and then instructed me how to get a warranty replacement for a part that i could self install.
EJ plumbing folks were cheerful & polite, knowledgable, and just plain happy to solve the problem. I wont go anywhere else for plumbing.
Angie D.
Angie D.
12/05/2019 12:00:00 SA
Our sink's water valves started leaking Thanksgiving week and by the time we noticed there was wood flooring damage happening so we needed help ASAP! EJ stepped up and within 12 hrs of me calling them, they were here (right on schedule) and had the leak fixed within an hour. They were professional, efficient and the price was fair. We absolutely recommend them!
Susanne S.
Susanne S.
10/02/2020 12:00:00 SA
Job: Replaced old cast iron sewer line, trenchless, from house to city main. I got three bids, but knew immediately I would chose EJ Plumbing  because of how engaged and real Jose Luis was. He came out to inspect and bid. Educated me on the whole process. He's the guy that gets the job done with his crew. Then for inspections, Benjamin and Danny step in. We passed inspections with flying colors. The yard was put back exactly as found.
    The only bump was West Bay Sanitation. They surprised us with a requirement to put their clean out 2ft inside our fence line. I am not delusional about regulations. I get it. But our main sewer line is in the easement 8ft behind our back fence. We've lived in our house since 1960. Nothing could be grandfathered in.
    You have to be approved for sewer line replacement permits with the City of Menlo Park and West Bay. Both require their own clean outs. This meant the 2 clean outs would be within 15 - 20ft of each other. One for the city 2ft from foundation, and one for West Bay 2ft inside our fence line, which put the West Bay clean out in a crap location in our yard.
    Danny from EJ was patient and helped me navigate. George(?) at West Bay was short and didn't want to deal with me. The only way not to have the 2nd clean out in the yard was to have a notarized West Bay form saying we cannot use their free service if we have a clog. The good news is Danny advised EJ's 25 year guarantee covered any clean out service we may need between the house and the main. We opted for the later.
    Thank you EJ Plumbing for being fast and efficient! The best!
Gary F.
Gary F.
01/12/2021 12:00:00 SA
Very happy with the quality of the work. Respectful of our home and did a professional job.
Thomas C.
Thomas C.
6/25/2020
Got the thermal coupler of the water heater replaced for $370 negotiated the price down with 10% off. I am not sure why it needs to be this expensive.
Hillary Y.
Hillary Y.
5/24/2017
At first, I was recommended for different pluming service place to be used but since they cannot invoice my work place or take CC as the payment option I ended up calling EJ Plumbing.
I'm glad that happened since I get to experience their great service. EJ pluming was able to set up a technician to come out at my convenient hour.
EJPlumbing called me as the technician; Victor, en route to us. The technician let me know how much it is going to be before he start the work. I have worked with some plumbers with hidden costs and agendas, it was great to have service like this.
He worked fast and efficiently with great customer service. I will be using service from EJ Plumbing again. I even referred them right away to our neighbor office that's having pluming issue and the technician was able to help them out same day.
Court G.
Court G.
9/30/2017
Great experience with EJ plumbing!  Gregg came out last year to repair our shower faucet and did such a great job, last week we asked if he was available to return to repair a leak under our sink.  He arrived within an hour of our call and had everything needed with him to replace a pipe under our sink within half an hour.  He is extremely skilled, knowledgeable and friendly, and also advised us on other repairs and improvements we are planning in our home.

The receptionist was very nice and helpful as well.  

Overall a great experience!
Susan N.
Susan N.
10/24/2017
Alex just came out here and fixed the mess we made in the bathtub.  

I had put drano down, which made the problem worse.  My husband tried to snake the drain, which just got hair and dirty water everywhere.  Finally, Alex from EJ came out and saved the day!  He was here exactly on time, and was done in 1/2 hour.  He was super-friendly and polite, explained the situation well, and explained other issues regarding pipes in an older house.
M T.
M T.
10/19/2020
Javier came to help us today with a cracked pipe in our crawl space and with installing a sewer dump for our RV.  He was very thorough and professional.  Got a quote right on the spot and completed the work in the following few hours.  We had some different colored fittings mixed in with our ABS pipes and all the other plumbers told us the fittings were not ABS and therefore not to code, telling us we had to replace them all.  Javier suspected they were in fact ABS, just a different color.  When he replaced the cracked pipe/fitting he brought the old one out to us and sure enough the fitting said ABS right on it, molded into it.  Saved us thousands of dollars of unnecessary work.  Highly recommend.  Fair pricing, quality work and professional.
Tom Y.
Tom Y.
11/12/2020 12:00:00 SA
My water heater stopped working the other day and the technician, Sam Delgado, fixed the issue within 30 minutes after arrival on the same day I called. Great customer experience!
Danny K.
Danny K.
05/08/2017 12:00:00 SA
Called EJ Plumbing around 11am to get a leaking toilet repaired. They gave me a window of between 4-6pm but later called to see if it would be OK if the plumber arrived early. Heck yes!

Gregg and his trainee, whose name I did not catch, arrived, diagnosed the problem and quickly set about solving it. Even though our ancient plumbing threw them a few curve balls they still managed to finish up promptly and the final price was as quoted (and unlike some other firms I've used in the past I did not feel like I was the one getting rooted!)

They were polite, professional and supplied some much needed humor when it looked like a much bigger job might be needed.
Hsiaowen P.
Hsiaowen P.
2/19/2021
From the day I noticed our water heater was leaking to the day it's replaced, it only took less than 24 hrs to get everything done.  Really appreciate EJ Plumbing technicians Samuel Delgado and Marcus who worked as a team to get job done satisfactorily.  They are professional and organized.  I do not regret that I gave this company a try for this project and will call them for service if needed in the future  for sure.
David C.
David C.
3/30/2020
Incredible service! Was able to schedule an appt ASAP and Joksam was totally accommodating to our conditions. He got our issue fixed in 1 hour under cramped conditions. He even fixed our leaky sink as a bonus! Can't recommend this company enough, we will be using them for all of our plumbing needs.
Lynne R.
Lynne R.
6/27/2019
I was out of town when my house sitter reported a leak under the kitchen sink.  I found EJ Plumbing on yelp and it only took them 4 hours from phone conversation to completion of job!  I highly recommend this company.
christopher c.
christopher c.
11/05/2017 12:00:00 SA
recent water heater malfunction
called EJ plumbing referred to me from another service, since they were all booked up. EJ was able to fit me in the same day. Pricing very fair, excellent service, would definitely use them again, if needed.
James K.
James K.
05/05/2019 12:00:00 SA
I don't like updating reviews regarding plumbing b/c that means there is some sort of problem in my house.

That being said EJ Plumbing makes any plumbing problem less stressful and I have no qualms writing a solid review on this wonderful and friendly company.

I've been using them off and on for probably close to a decade now (time flies), the first time when we were brand new homeowners in our town house.We relocated to San Jose a few years back and used them at this residence as well (see my old review).

Anyways, enough with the babbles. In our kitchen sink, the pipe line came apart. Being a do it yourselfer, I was able to re-tighten the pipe myself. However, at least once or twice a year, the the pipe loosens and water spills below so obviously it's not perfect.

Sam came in and replaced the gasket that had been bad. I knew it was something so simple but he honored the 10% yelp discount. But the trip was worth it b/c we had a dishwasher problem that I had forgotten about and he was able to make the trip worthwhile by fixing it.
Fabienne G.
Fabienne G.
1/31/2020
Sam  was  great! He took out our old water heater and fitted a new one in record time  and was very friendly and respectful of the property. I highly recommend them!
Nina Z.
Nina Z.
11/25/2019
Issac from EJ plumbing came today and did a fantastic job removing some very old faucets and replacing them with new faucets.  He also replaced the valves under the sinks and did a few other things.
Issac was extremely pleasant and professional.  He is a true expert.  He knew exactly what was needed.  He arrived on time and was very polite and friendly.  From now on, I will always call EJ plumbing for all my plumbing needs.  Thank you, Isaac!
Oh, the people who did the scheduling and set up the appointment were also great!  EJ Plumbing is the best!!!!!
FooDee E.
FooDee E.
10/10/2019 12:00:00 SA
It is with absolute gratitude that I write a review for EJ Plumbing.  Initially, EJ replaced a valve for my new dishwasher installation.  They were on time and professional.  The Home Depot Tempco installers came and installed the dishwasher, said all is working but no water was coming in.

I rescheduled a return of both EJ and the installers.  Michael of EJ came 1st thing the next morning.  He saw my front door knob was loose and immediately got a tool and fixed it!!  He then confirmed the valve they installed was working correctly (His part done!).  

He heard my frustration and saw the dishes which had overtaken my kitchen (this was a 6 week saga in all).  

Completely out of his scope, he looked at the dishwasher and observed a bend in the hose which lets the water in.  Although they are not installers, he corrected the bend and confirmed the dishwasher was now working.

For these reasons, I highly recommend EJ Plumbing for their kindness, promptness, professionalism and skill.  So grateful to have found them!
Dave B.
Dave B.
6/26/2020
I'll spare everyone the details. If I could have given zero stars I would. This is the 2nd time I have dealt with EJ, it will be my last. I'd suggest folks explore other options - any other option...
Kathy S.
Kathy S.
1/16/2021
Highly recommend this business. They were on time (early), gave us a quote, fixed two plumbing issues, always wore their masks and were very respectful. The
Yitong Z.
Yitong Z.
09/03/2019 12:00:00 SA
Great and honest business! Very efficient in scheduling an onsite diagnose and the technicians identified the problem really quick and applied the simplest cost-saving fix ever possible!
Reggie C.
Reggie C.
8/25/2019
Called EJ plumbing for a sink not draining issue. I have a 3 story house and the top sink was not draining and the pipes were leaking. EJ came the very next morning assessed and repaired the issue in like about an hour. I didn't have to miss a full day of work or anything. Thanks guys!
Yelp R.
Yelp R.
07/05/2020 12:00:00 SA
Zero stars based on two terrible experiences with EJ Plumbing. First tech was nice but did not know what he was doing. His misdiagnosis cost us thousands of dollars of water damage. Second tech was not nice and also made a mistake and refused to come back to fix it. Clear EJ Plumbing's focus is on getting in, collecting the diagnosis fee, and getting out, and not on helping the customer.
Paul K.
Paul K.
10/21/2020
Two days ago we received a water bill for $1900.  Something was obviously very wrong with our plumbing, but nothing was obvious.  I called EJ plumbing and they were able to send out two technicians the following day.  The morning of the visit, I received a text with a photo of the technician along with his name and a quick bio.  He and his partner arrived 30 minutes before the proposed time and got right to work.  They were not shy about climbing under the house, checking for all possible problems, and then were able to diagnose and fix the issue.  I could not have been more thrilled with their service and would recommend them without reservation.  Their rates were reasonable and I was extremely happy with EJ plumbing.
Soo K.
Soo K.
10/19/2020
I am extremely happy with EJ Plumbing.  Samuel and his colleagues came by today to fix a broken hot water tank and a broken pipe under the house.  They had everything fixed within a couple hours and were great at explaining what was going on.  I asked if it'd be possible to up the temperature of the shower, and they fixed it.  I almost cried tears from how happy I was that the shower water pressure is high and the water is hot.  Thank you!!!
K H.
K H.
4/29/2020
We've used them twice and both times with great success. First time was to unclog a shower drain that our home warranty company said required going thru the roof to do. EJ Plumbing was able to do it via the normal way which saved us money. Second time they showed up within a couple hours of calling, were very professional, & fixed the issue. I've been impressed both times.
Betsey N.
Betsey N.
6/27/2019
EJ Plumbing responded to my 6pm inquiry less than 30 minutes after I posted it.  I am visiting my son in the San Jose area and clogged up his drain when I put rice down the disposal.  I was relieved when they responded with appointment times for the next day.  They immediately gave me an estimate, which was reasonable.  I called their number to confirm an appointment time.

Joksan arrived well within the two hour appointment window.  He was very nice and professional.  Joksan assessed the situation and explained what needed to be done.  He placed tarps on the floor and wore covers on his shoes.  Joksan was knowledgeable and skilled.  He had to cut a pipe in order to get a straight run.  He assured me he would reattach the pipe and that it would not be an additional charge.  Joksan cleared the very clogged pipes then reassembled the pipes and ptrap.  
When he ran the water the drain had been cleared!  

There was a small leak under the sink strainer.  I had noticed this leak the prior day after I tried to fix the clog myself by vigorously plunging the drain.  Joksan showed me where the old metal pipe connected to the strainer was corroded and had sprung a leak.  

I was worried that he wouldn't have time to fix the leak, also.  Joksan gave me the price for replacing just the metal pipe and also for replacing the corroded strainer, both reasonable.  I asked whether he could do both for me. I was very glad he was able to add the job to this service call.  

When he was done, Joksan went above and beyond to clean everything up.  He even wiped off the pipes he installed and the area surrounding them.  Joksan took pride in his work.  He put everything away in his truck, including the trash from the job.  When he brought me the bill it was the exact amount of the initial estimate, plus the exact amount quoted for the additional work.    

I can't say enough about the great job Joksan did.  He gave me some tips on how to avoid clogs in the future.  He took what was a very upsetting situation for me and turned it into one of the best service calls I have experienced.  I highly recommend Joksan from EJPlumbing.  Thank you for the fast, professional service that was completed for the quoted price.
Sloane Y.
Sloane Y.
12/20/2019
Excellent service, fast and reliable.  Always on time.  Great coordination.  Will definitely work again
Gary L.
Gary L.
05/10/2019 12:00:00 SA
Isaac and Gerardo just got done repairing a leak in our laundry drain that was spilling into our crawl space. Great guys, easy to work with. We noticed the problem over the weekend. Isaac was here on Monday to check it out, referred us to a restoration company to help clean the muck out of the crawl space, and came back today to fix the pipes. It was relatively painless, and we won't have to bring our clothes to a laundromat this weekend!
Tom M.
Tom M.
10/06/2019 12:00:00 SA
Have used them several times and am impressed by their personal and professional service. We were lucky to have Mel come out twice recently and I recommend both him and his company.
Larry C.
Larry C.
05/09/2019 12:00:00 SA
Fast and Efficient:  After a short phone call with Janice, she scheduled (and followed up with an email confirmation) an appointment next morning between 8 and 9 am to receive a quote.  Owner Emanuel came promptly at 8, quoted a reasonable price that I accepted on the spot, and said the water heater will be here in 30 minutes.  His apprentice Jason and Emanuel quickly and efficiently finished the job .... and cleaned up the work space within 2 hours.  I am a satisfied customer and will recommend them highly.
Tom M.
Tom M.
03/01/2017 12:00:00 SA
I had a outdoor drain that runs in my backyard to my frontyard that initially appeared to be clogged. I messaged on yelp about rates to fix it, and the prices were a bit higher than I was hoping for. Overnight the drain actually managed to run, indicating it wasn't clogged, just slow. Messaging back again to make sure the fixes weren't different for a slow drain vs a clogged one, and he made a suggestion for a cheap alternative, which worked like a charm!

I just wanted to say I really respect someone who's willing to give up some business in the short term if it will help someone immediately. I can definitely say I know who I'll be calling when I have a plumbing job in the future.
Ken H.
Ken H.
10/19/2016
Overall, top notch professionals.

We had a 75 gal gas traditional tank installed as a replacement in our Palo Alto home.  We obtained three bids.

The bid process was the best of the three (most detailed and descriptive / educational).  It also happened to be the lowest price, but that was not our primary objective.  Theirs was the only bid we had from a Yelp search as the other two were recommended from others who have worked at our home.

The installation was great.  Jairo and Jesus were thorough, professional and a pleasure to have in our home.  They did a nice installation, provided a walk through of all they did and operations of the new tank and accessories, cleaned up and removed absolutely everything (hey, not a big deal to do clean up, but so nice when someone is professional and does everything professionally), and were a pleasure to have in our home.

btw, mention Yelp and you get a 10% discount.

I would highly recommend EJ Plumbing and expect they will be our go-to plumbers going forward.  I rarely write Yelp reviews, but this experience demanded doing right by those who do you right.  These guys are superb.
Mohneil L.
Mohneil L.
5/23/2020
Our shower drain in our eichler home was clogged for a week and we had 3 plumbers come before and could not unclog. our only choice at this point was to jackhammer the concrete slab to fix it. But based on reviews here decided to call ej plumbing to give it one last try and they came within 2 hrs. They figured out that the snake was going up the roof vent instead of down the drain and kept going back and worth with the snake till they got it to go the right way. After an hour of trying they got it unclogged. They did not give up. Would call them again for any plumbing issues.
Paul C.
Paul C.
08/07/2020 12:00:00 SA
We wanted to install a new gas line for a gas range in the kitchen and a gas dryer. Danny came out and gave a free estimate, which involved going into the crawlspace to check out the situation. Found that the existing gas lines were not strapped for support, so they fixed those, too. Very professional, arrived on time in the morning; and more crew came in the afternoon to make sure the job was finished by the end of the day. Ben managed the crew from start to finish, and even though he had other appointments during the day, came back in the middle and at the end to ensure the job was done right. The final bill was exactly what was estimated - no surprises!
Caitlin D.
Caitlin D.
04/07/2019 12:00:00 SA
A few weeks ago, our water heater started leaking over the weekend. I called EJ Plumbing on Sunday and left a message, and the first thing on Monday morning they called back and scheduled an estimator to stop by my home the same morning. The estimator got me a quote later that day, and after I approved it they managed to schedule the installation of the water heater for Tuesday. This was particularly impressive because we were getting a heat pump water heater installed, so both plumbers and electricians needed to be lined up for the job. I'm very pleased with the quality of the work and would happily use EJ Plumbing again for my next plumbing project.
K N.
K N.
9/19/2019
I had a plugged shower drain.  The guys showed up on time and addressed the problem.  EJ Plumbing is a little more expensive then some other operations but you know they will get the job done.
Dave D.
Dave D.
6/21/2019
The estimator came to provide a quote on a water heater replacement and promised to email by end of the day.  Despite multiple emails and phone calls to the vendor, I never received any communication or quote from EJ Plumbing.  For what it's worth, the estimator showed up on time and seemed to know what he was talking about.
Katie S.
Katie S.
11/19/2020
I came home Sunday to find my water heater leaking in my garage. After reading reviews on Nextdoor, I contacted EJ Plumbing.  Sam came out within the hour and verified I needed a new water heater due to a slow leak at the base (and the heater was 23 years old).  He and his team installed the new water heater early the next day and did a great job!  Sam was very professional and efficient.  I would definitely recommend their services.  Thank you Sam and the EJ Plumbing team!
Marc D.
Marc D.
11/19/2020
EJ Plumbing re-arranged our water purifier and changed some piping in our house.  We liked them so much we had them do a re-pipe and a new main line at our office in west San Jose.  They have a new machine that tunnels under the driveway, so no damage was done to the concrete sidewalk or driveway.  Not having to replace our driveway is awesome!  Their crew is so courteous and they always greeted me and were very careful to wear their mask.  I would recommend them 100% of the time.  A wonderful, family-owned business.
Behzad N.
Behzad N.
11/23/2018
Carlos was excellent in terms of knowledge, customer care . He was very polite. He was very clean. He was very well prepared .
The appointment was very quick for my kitchen sink  blockage. He used 3 kinds of snakes etc.
The dispatchers were also polite and very understanding and reasonable.
Carlos is a star. Thanks a lot ! I wish him great success!
Ruth W.
Ruth W.
11/19/2019
I've been using ej plumbing for 8 years and they always provide great service! I know that i can count on them to reliable, knowledgeable, and fair. they've done all manner of work for me over the years, including replacing my water heater, installing a new toilet, repairing my clogged kitchen sink, diagnosing a leaky washing machine, and most recently mike helped me get the water heater pilot light on and keep it on. highly recommend!
David H.
David H.
9/15/2020
This was the second time I have had to use EJ Plumbing in the last couple of months. Again they provided prompt, professional service. I hope I don't run into problems so quickly again, but I'll certainly be reaching out to them if another plumbing job comes up.
Margaret S.
Margaret S.
02/12/2020 12:00:00 SA
I would  give this company a zero if I could. Terrible customer service. The plumber that  came to my house needed to get someone else on the phone to diagnose my issue which was not complicated. Told me I had two options  but would  only quote me on the higher priced options. Yelled at me and use the F word - seriously don't use these people.
Kristy W.
Kristy W.
7/30/2020
EJ Plumbing was very responsive - picked up the phone promptly and sent the technician Sam over on the same day to look at my water heater. Sam showed up with a mask on and was great to work with. Turns out the leak wasn't from the water heater but the furnace so Sam couldn't help fix it, but overall my experience was great. EJ Plumbing was also the one who installed the current water heater for us 4 years ago. Didn't leave a review back then - the experience was great as well.
Decano M.
Decano M.
09/10/2019 12:00:00 SA
We found that our water heater was leaking -- there was water in the pan under the unit.  The water heater is in a closet on the 3rd floor -- all carpeted stairs, and the replacement was going to cost about $2300 with parts and labor.  I said fine.  It needed to be done.

The technician arrived in about 45 minutes (fast service!) and after looking at the situation he said that all that was needed was a new shutoff valve and a new flex line on the inlet side -- the water heater itself should be good for several more years.  Total cost was $350.

He saved me the better part of $2000.  I will certainly call EJ Plumbing when we do need a new water heater!

Thanks to both Manny and Sam.
Emma P.
Emma P.
3/15/2019
A plumber came fast, but didn't fix any of my plumbing problems.  Tried to sell me a bigger job.

Fortunately this company agreed to refund the 150 I had to pay.  Still waiting for my check.
J K.
J K.
11/06/2020 12:00:00 SA
Worked with Sam.  Great work and very professional.  Thanks, Sam!
A B.
A B.
3/21/2020
These guys have always done a great job for me. Always on time, respectful, I don't have to ask them to wear shoe covers in the house BECAUSE THEY JUST DO IT (which I really appreciate with small kids), and they actually solve my problems for a reasonable price or give me a good explanation when they can't do something immediately. The last visit I had was from Joksan, who fixed an issue with a toilet and also fixed a drain for me without charging some absurd fee for the second project. Let me add that I appreciate the lack of nickle and diming.
Ilya V.
Ilya V.
02/03/2017 12:00:00 SA
I've had some issues with a leaky flush valve on my toilets for a while. I've called EJ twice to get this resolved and both times I got Ray and Mel, who have been professional and quick to fix the issue.

The best part of it, though, is that they explained exactly what they did to fix the issue so I understand how to hopefully prevent it in the future.

5 Stars highly recommend!
Win C.
Win C.
07/06/2016 12:00:00 SA
Found EJ Plumbing thou Yelp! to fix my water heater after I had a bad experience with Affordable Plumbing Solutions. Manny Jr. came on time, he diagnosed the problem immediately and told us it's fixable.

Unlike Affordable Plumbing Solutions told me to replace the tank for $2600, Manny Jr. fixed the heater for $260!! I also got a quote from EJ in case we need a replacement in the future. EJ quoted our 40 gallon water heater replacement, installation, parts & labor with one year warranty cost around $1300.

Excellent customer service, honest and reasonable price.

Don't look for other place, call them today for an appointment.
Cuong P.
Cuong P.
2/24/2017
I called them to fix our clogged main drain, and they had Ray came out the same day.
Ray was very professional and friendly, he worked non-stop for couple of hours, and also helped fix a leaking toilet.

Highly recommended!
Chris H.
Chris H.
10/23/2019
Just had a water heater replaced by Sam.

He did an excellent job.  Sam was professional, thorough in his explanations and clean.  

I gave 5 stars despite there being a mix up where the scheduled appointment for the previous day was not input and we had to do without hot water overnight.  But stuff happens and the installation more than made up for the inconvenience.
Sanjay R.
Sanjay R.
8/20/2018
UPDATE: After I wrote the review below, Manny from EJ contacted me to discuss what happened. He was very professional, apologized for the bad experience, and was genuinely interested in hearing my feedback and improving their service. He even offered to discount his price for any future work I may have for them. As a result of his reaching out I decided to increase my rating to 4 stars (up from 2) and update the review.

****
I have used EJ before, and have had good experiences - but my recent experience was not good, and I will not call them again.

I had a minor irrigation water leak in my back yard - they were quick to respond, came in to take a look, and quoted $800 to fix the leak. The reason for the high cost? They recommended I put in a shut-off valve, and the pipe was galvanized - which is apparently much harder to work with. Fair enough - but I was surprised at the high cost, and decided to get a second quote.

The other quote (I did not reveal to him the quote from EJ) was $250 for the exact same job - including the valve. It was done efficiently and perfectly - he even put in a temporary fix to close off the leaking pipe since he could not do the job right away - and I could turn the water mains back on.

Usually, I expect some variation in price between the vendors, but a difference of more than 300% is too much to ignore. Not calling EJ again!
Derek B.
Derek B.
10/18/2016
Manny was very good about replying with a quote after he came out to assess the work.

Manny's crew did a wonderful job redoing the kitchen plumbing on my studio apartment in Sunnyvale.

My complex was built in the 50s and has old galvanized pipes. He had two guys on the job for about 5 hours and they repiped my kitchen with copper piping and made all new hookups for a washer/dryer, new faucet rough-in, and new hookups for a dishwasher. His guys even took the time to install little metal platings onto the sole plating so people don't accidentally screw things into the pipe in the future.

His guys were on time and they worked efficiently and left the place clean when they were done. I am looking forward to working with them when I go to redo my ancient bathroom plumbing next.

Manny efficiently took my CC info over the phone for payment too. Really appreciate the great experience he made for the whole process.
Richard S.
Richard S.
10/17/2019
Two months ago, our old tankless water heater died, and we urgently needed a replacement.  We got quotes from several specialist plumbers, and EJ Plumbing gave us the fullest and most reasonable quote. Given the urgency, they came out the very next day to install a top-of-the-line Rinnai RUR199EN recirculating tankless plus filter. All for about $500 more than a quote from another firm for a basic Rinnai. A crew of 3 arrived the next day and spent most of the day doing the install -- it involved wall-mounting the new unit and extensive exterior and in-basement replumbing to adapt for a full recirculating system.  By the end of the day we had hot water again!

This unit offers sophisticated control of temperature and recirc schedule via WiFi and a smartphone app, which I hadn't had set up. Yesterday I finally decided we needed this function and I texted Daniel at EJ.  Two hours later, he was at the door, got everything set up, and we now have scheduled or on-demand hot water at every faucet in our house -- under iPhone control.

Fantastic service!
Tony D.
Tony D.
1/16/2019
Excellent service and the plumber, Isaac, arrived earlier than his appointed time, which was a welcome surprise. Thoroughly professional, he was able to identify and quickly fix my plumbing problem. I'd highly recommend EJ Plumbing. Ask for Isaac!
steve l.
steve l.
10/10/2019 12:00:00 SA
Most recent service call was on 10/1/19.  Due to the urgency that I could not wait 2 days for my regular plumber, I look for plumber who can come quickly, within 2-3 hour.  EJ Plumbing is great. Justin arrived promptly, within 1 hour. He did initial check, told me what he did, and explained to me what he planed to do and the cost. He even explained why the kitchen 2 drain locked/rusted and how to avoid it in the future.  He also told me why there is clog (from the drain being dried after 2 months not used/not wet).

Price: may be high, but they did good work.
Professionalism: Justin is good, rather than some plumber just did it without telling you why, nor how not to repeat the same mistake.
The company (EJ): telephone conversation is precise, to the point and no confusion.
Response time: as they advertised or better, in my case,
Mei C.
Mei C.
1/16/2020
We needed to have the toilet in one of our bathrooms replaced, found EJ Plumbing on Yelp and the review looks ok. They responded quick and the quote on the phone was reasonable. The real problem was once they come onsite, they inflate the cost of the job. The cost from $250 changed to $1,000+ for simply install the new toilet. I was really mad when they gave me the new price, so we end up pay $150 for their plumber to dispose our old toilet and fired EJ Plumbing from the job and hired another company to complete the job.
Mark P.
Mark P.
10/06/2017 12:00:00 SA
Great experience with EJ Plumbing. We had to have our kitchen counters redone and there was an issue with the supply taps in the wall leaking. We had A LOT of scheduling issues with the granite guys which necessitated a lot of appointment changes with the plumbers. Thankfully, EJ Plumbing was very accommodating for us, and when their technician Gregg came out to install the sink he did a very good job in a cheerful and informative manner.
Use these guys!
Beatrice Z.
Beatrice Z.
04/09/2019 12:00:00 SA
EJ plumbing just finished replacing our main sewer line today. Everything was AMAZING. From the initial phone call to schedule the estimate, through the quick estimate by Daniel the owner (will today afternoon work for you?), the quick scheduling (within less than a week) and the quick installtion( they started work before I even noticed and were done with city inspection before noon). Every one in the process was super pleasant and helpful. Thank you EJ Plumbing and Daniel for the wonderful, AAA service!!!
David G.
David G.
7/14/2016
Have used them in 3 houses. This time I had Daniel provide an estimate on a complete renovation of bathroom and kitchen. I was provided a formal proposal next day. On day of job Daniel met me out at the site. He made several recommendations that turned out to be critical that we had missed.
When his crew came in, they were the best. Clean and fast. The work was top notch and I am picky
The surprise. They came in under the estimate. Incredible.
I will continue to use on EJ for all my plumbing needs
Cnoods L.
Cnoods L.
3/30/2017
Our garage and kitchen drain was completed clogged, we did everything we could.. like using a snake, draino, cleaning out the U pipe.... Nothing worked.
Mel came out from EJ plumbing, he was super nice and polite, explained to me what he was doing, what's going on with the clog and what the cause was... etc. This was my first time calling a plumbing service and I didn't know what to expect, but Mel made it easy breezy. Thank you for being super nice and professional, Mel!!
Karen E.
Karen E.
02/03/2017 12:00:00 SA
Ray and his assistant at E&J Plumbing are the BEST. Ray is pleasant, knowledgeable and helpful. E&J Plumbing works with you to make sure your issue is successfully resolved. When we had a hot water unit installed, and had trouble using it, the plumber who installed it was in the area and popped by to show us what to do.

They are definitely our first choice!
Ed G.
Ed G.
2/13/2017
Can't say enough great things about EJ Plumbing. I called them pretty late on a Sunday evening. Someone actually picked up the phone! They had a technician to our house the next morning by 8am!

Victor was super helpful fixing our clogged sink. We had a very old clean out pipe that was not opening. He was able to figure out another solution to fix the problem. No mess and done in 40 min!!!

I would definitely recommend EJ Plumbing to anyone looking for a quality plumber!
wateen z.
wateen z.
5/29/2019
I contacted several plumbers via Yelp and EJ Plumbing was the first one to respond. I then called yesterday late afternoon and had a technician at 9:30 am the next morning fixing my bathtub. Timothy was very professional​ and very polite. He explained all the possible scenarios​ and after looking into the problem, he fixed it by replacing a little piece of the fixture. He also efficiently answered all the questions I had.  I highly recommend Timothy and EJ Plumbing and will call them for sure in the future. Price is very reasonable too!. Thank you again for the excellent work!
Athena P.
Athena P.
3/27/2017
We had a partial re-pipe done to our home.  We called EJ Plumbing for an estimate.  Daniel came out.  He was thorough of what was going to transpire.  Daniel was professional and patient.  We received an estimate via email the next day.

When we decided to have EJ Plumbing do the work, Ben and his work crew of 5 were very impressive.  They got the job done within 6 hours.  They did excellent work, were very knowledgeable, professional and patient.  Ben answered all of my questions and provided exceptional customer service.

Before we chose EJ Plumbing, we spoke with 4 different plumbing companies.  We are glad that we chose EJ Plumbing.

We highly recommend EJ Plumbing and without a doubt would use them again.  Their work is exemplary.
Cynthia F.
Cynthia F.
05/12/2017 12:00:00 SA
Aleksander Lomov from EJ Plumbing came out this morning to fix my disposal.

What a company! What a nice man. He was very professional, knowledgeable and polite. He fixed it, explained everything to me, petted my dogs, laughed at my jokes, and I'm very happy with the company and the service.

This is the only plumbing company I will use from now on, and I strongly suggest that you give them a try the next time that you have any plumbing needs.

Also, when I called, I spoke to a woman who assured me that a plumber would call right back. I settled in to wait for the rest of the afternoon. The phone rang within five or ten minutes. What a nice surprise.
Jocelyn C.
Jocelyn C.
10/15/2019
My rental property's bathroom ceiling was leaking, and scheduling a fix with EJ Plumbing was relatively quick and straightforward at first. Their technician was prompt and clear about the work that would need to be done. In the end, I never saw the repair in person but my tenant says it seems to have been done well.

However, I'm docking a star because I had some difficulty communicating with them and because I was accidentally CHARGED TWICE for several hundred dollars (I had to pay via phone)-- something I didn't catch until I was reviewing my bank statements two weeks later. Maybe it's because I couldn't meet them in person, but I had a very hard time contacting both the technician and office toward the middle of the project, such as scheduling a second appointment to fix the drywall, getting an invoice to detail the work done, and now working to figure out the extra charge. It still needs to be resolved and they are communicating a bit more promptly, but I would recommend going with EJ Plumbing if you take the initiative to follow up with them and either pay in cash or check your back statements after.
Deep B.
Deep B.
09/02/2020 12:00:00 SA
We had a problem with the kitchen sink clogging up. On contacting EJ Plumbing via Yelp, they replied with a few mins asking to call and setup appointment. Appointment was setup for 2 hrs later and both Jose and Chris came in right on time (the top of the first hour of the 2-hr window provided). COVID precautions were taken by them. They quickly diagnosed the issue and were super professional in handling it quickly. Although the charge was high but they were able to give a discount and they cleaned up well after the work was completed. Very impressed with their efficiency. Thank you guys!
Steve S.
Steve S.
6/29/2020
Had a 15 year old tank hot water heater that started leaking from the bottom on Sunday and that usually means that the tank is rusted out. I jumped on Yelp and found EJ Plumbing and with all the great reviews, decided to give them a call. Manny called me when they opened in the morning on Monday, gave me a rough estimate and I scheduled them to come over and replace the old water heater with a new one. Manny said that someone would be over between 12:00 and 2:00 to take a look and to replace the water heater. Samuel showed up early at around 11:30!  He took a look and gave me the quote and got to work. Samuel was quick and had the old water heater out and the new one in before I could even check on how the job was going! Amazing!  Samuel was very friendly and very professional. I would use EJ Plumbing again as solid reputable, professional services can be hard to find nowadays. EJ Plumbing rocks!
Debbie Y.
Debbie Y.
3/23/2020
Our laundry sink clogs up every 2 years. Every time the plumber uses a snake to unclog the pipe through the small opening of the sink. This is usually good enough for a regular load of clothes but not for a larger load so we have to pause the washer in the middle of the wash/spin cycles. On Saturday, the sink clogged again. We called on Monday and Chris F came within the 2 hour window as promised. He wore a mask and had gloves on. He moved the washer and the laundry sink to get to the pipe under the sink. He spent an hour to unclog and tried 2 different machines until he finally got it through. He put every thing back and cleaned up. We all agreed that Chris F did a much thorough job than the other plumbers that we had before. We will ask for him next time we need a plumber.
Barbara G.
Barbara G.
05/02/2019 12:00:00 SA
I called EJ Plumbing when my other scheduled plumber flaked out on me. As they say There are no unhappy accidents. This proved completely true. Not only did Sam diagnose the problem very quickly, he was able to explain why I had all these issues with my toilet. We progressed into a different bathroom, where he fixed another problem quite easily. I am so happy with EJ Plumbing. Sam was wonderful to work with. Ten thumbs up!!!
Danielle M.
Danielle M.
03/12/2019 12:00:00 SA
I went with this plumber for a new water heater after calling about 8 shops and getting estimates.  I spoke to Manny, the owner, about my issue and he suggested waiting until it got worse. (About 3/8 places said to wait). When I decided to do the work, I called them because he was so polite and informative, a real person answers the phone, and I didn't think I would be pressured to do anything extra when they were on site. (Lots of companies had a $300-500 range. But my incoming fittings and parts were newish and to code and Yelp and Nextdoor reviews made me think some companies would replace and charge for things needed or not)

When they got here they asked lots of questions and really took the time to look into it before making a recommendation.  I decided to go for it and as expected my water heater replacement was strait forward. Only needed a few parts and no surprise costs. However the changes in pressure or increase in sediment in the lines caused a problem elsewhere. The two guys on site stuck with it trouble shooting the issue, running out for parts, etc. The end price was very reasonable given all the extra time put in. Things were kept clean and the work was done well.

This is a local family-owned and run business who does quality work. I would absolutely use them again.
David L.
David L.
4/29/2019
Five stars after working with two different employees who provided professional and courteous service.

Maria answered the phone very early this morning to take my questions regarding a quote. Everything she promised from the on site time to pricinging was accurate, and she was a pleasure to deal with.

At the appointed time (same day service for a clogged kitchen sink) Mel arrived and came up to my third floor condo with only a bucket to assess the situation. Because my sink does not have a clean out he had to snake the drain,which was made all the more difficult because of a 90 degree angle bend in the pipe. Mel explained every step in the process and answered my many, many questions, as well as took a look at other plumbing issues that I considered having work done on. Long story short, Mel worked very hard and diligently to snake my line and replace the older, corroding piping with newer plastic pipes, (which should corrode.) He answered my questions about preventative maintenance. More importantly he cleaned up the unavoidable splatter that resulted from 15 years of sludge coming back out of the pipe and snake. The area under the sink never looked cleaner after he left. I found Mel to be professional, willing to share his knowledge and experience and answering my many questions. Although probably not the cheapest, I definitely got my money's worth by having a quality organization perform a hard task, and they did it right the first time. I am sure I will be calling upon the EJ Plumbing team again should the time come.
Michael X.
Michael X.
7/13/2018
I called EJ Plumbing yesterday to replace the old water heater in the house and fix the leaking toilet. Isaac and Carlos from EJ Plumbing came today right on time. They did all the work with high quality in just an hour. Super awesome service!
Sheng H.
Sheng H.
2/28/2017
After I understand more about sump pump, I think EJ wasn't doing a quality job comparing to the price they charged to replace (not new install) my sump pump in crawl space. There was no gravel, and the basket wasn't flushed as well. 2-star for the installers who were polite and friendly, I did appreciate them coming in rainy day and finishing the job in the wet / dark crawl space.
Eugene A.
Eugene A.
4/18/2018
It is true that is difficult to find good, hardworking, and honest people these days.  I am lucky to have found this plumbing service company and I'm glad that they came to address our needs.

Their pricing was fair and justified. They were extremely responsive to all of my communications. Even the owner got involved when needed to facilitate.

On the day of the work, they started early and on time. Their team was organized and had a plan. They also made sure to keep the area clean. Not only did they do a very good job with the piping, they also took care of the finer details.

We would definitely hire them again for the next project without question.
Rob S.
Rob S.
10/10/2016 12:00:00 SA
Very good work!

Jairo and Jasus (forgive me if I mis-spelled their names) came to my home to fix the water pipes and strapping the water heater.

They were very patient explaining how water heaters are strapped and what makes it qualify for earthquake safety requirements. The heater is now tightly strapped and pressed against the wall.

They also fixed a water pipe goes from crawl space into the backyard that was hit broken by a tractor. They used copper pipes. I noticed they cleaned all the components carefully before soldering them all together.
Brian L.
Brian L.
4/20/2018
I had the water leak at the incoming to my house.  They came to rescue the next morning.  Jairo showed up on time.  He spent an hour dug the soil out (2.5 feet deep) to find the leak.  Then he gave me the options to fix it.  He was very courteous and professional.  He's also knowledgeable to answer all my questions to help me making decision.  He fixed the leak and tested it before putting the soil back.  He cleaned up the debris and washed my drive way after completing the work.  They also backup their quality work with 6 months warrantee.  The price wasn't cheap.  But I think it's pretty reasonable with the rising living expenses around Bay Area.  He gave me 10% discount as new yelps customer.  Can't be happier to have EJ fix my problem.
Peggy W.
Peggy W.
2/24/2017
These guys are definitely first class service And super friendly too!

I got a clogged drain and left a Yelp message to ask for help late night. I got a response around 5 am next day and they were available to help me in the morning :D

When Victor and Mel got here, they got right to work and also kept my kitchen clean when they left. The problem was solved within 30 mins and they fixed the leaks too. yay!

They up right offered me a new customer discount without even me asking about it. Made my day :)

Great to know that these guys are around when you need help!
s L.
s L.
4/14/2017
Anyone need a plumber?  Please try EJ Pumbing, don't hesitate!  Mel came, just as nice
as can be and very helpful !
We would call EJ plumbing again and recommend them !!
Julie U.
Julie U.
1/18/2019
Called EJ Plumbing for a broken faucet at my office. Very professional & quick in getting me an appointment for service. Two plumbers they sent on different days were both very nice & did a fantastic job! I now have a plumbing company on my speed dial. Thank you EJ Plumbing . Keep up the good work
S D.
S D.
04/11/2017 12:00:00 SA
Greg came to my home today and did a great job! 5 star rating from me!

I would call them again if I face any other plumbing issue
Michael K.
Michael K.
10/31/2019
Way too Expensive!  I  had them come give an estimate for three plumbing items I wanted done.   I was stunned by how much they quoted  me.  I went ahead with one item which I  didn't know how to perform.  I  figured I could do the others.  On one of the items I did, I couldn't quite stop a leak so I  called someone else.  I  asked the new guy how much to do what E&J had done.  His quote was half.
Afan H.
Afan H.
05/02/2020 12:00:00 SA
My kitchen garbage disposal in sink is broken. Made a yelp message on Saturday, and they fix it on Sunday. Fast, friendly, with reasonable price and service. And make repair very easy to book online and pay with credit card. Kudos especially during sheltered-in-place this time.
Beth C.
Beth C.
4/29/2020
I've used EJ Plumbing for numerous jobs over the past 5 years.  They have replaced shower heads, toilets, cleaned out shower drains and replaced kitchen faucets.  The last visit, the technician Mike, went the extra step to macgyver a cardboard cover over protruding pipe valves so that my kitchen sprayer hose wouldn't get stuck underneath.  Two previous plumbers (one who installed initially, and another who fixed/replaced the broken the spray hose) did not notice that the hose was breaking because it was constantly getting stuck under the nozzles under the sink.   Kudos to Mike 1. for noticing and 2. for going out of his way to prevent it from happening again.
Allen C.
Allen C.
02/08/2017 12:00:00 SA
Ray and Isaac showed up exactly on time. They solved all of our immediate problems, including some that were created by other plumbers. They were friendly, helpful, and explained everything.

They also came up with a plan for fixing our hot water recirculation system after crawling under the house and examining the situation. They were out of time for such a big job, but we will definitely work with them again to fix this.

I'm very happy to finally have plumbers that actually solve hard problems and do great work.
Elizabeth S.
Elizabeth S.
02/06/2019 12:00:00 SA
Best Plumbing company ever! They respond right away and even faster to emergencies. They have now replaced the hot water heater and all our copper pipes. Great Team! I call them all the time now as we have an old house with many issues and we are updating to sell.
David S.
David S.
06/09/2020 12:00:00 SA
Chris and Chris were friendly, effective, and efficient - diagnosed and fixed the problem without issue.  Thanks
Irene S.
Irene S.
08/10/2020 12:00:00 SA
Appreciated their responsiveness but ended up working with another plumbing company.  I did not want to pay for someone to come out and provide a quote, so I sent the company a video of the plumbing problem.  The receptionist was then going to follow up with her boss to see if they could provide me with an estimate.  Although I have not heard back from them yet in these last 24 hours, I was able to find another company in this short period that did give me a quote free of charge and I ended up working with them instead.  No hard feelings.
Bee H.
Bee H.
5/16/2018
I'm upgrading my rating because I think this was just a misunderstanding. This is probably a good business.

But for the future, I'd say don't put your customers through an unnecessary screening for minor issues. This turned out to be a 5-minute job (just a clogged faucet) that cost me $55, instead of two visits and a $250 bill. It had nothing to do with my tankless water heater.

I think this is a good plumber who just needs some perspective from a customer's view - your bureaucracy is screwing up your business. This is a real-world situation that would have ended badly if I had accepted the conditions offered.

I hope this helps EJ avoid another such misunderstanding.
James R.
James R.
3/16/2017
Prompt, courteous and friendly service!
Ray and Robert were incredible technicians with great skills. I would highly recommend using this company for your plumbing needs. They performed the job within the quoted time and cost!
Two thumbs up for Ray and Robert!!!
Calvin W.
Calvin W.
7/24/2018
Carlos and Luis came to check on a low shower pressure. After checking not one but 3 filters we cMe to the conclusion that it was the shower valve. They spent the time trying to diagnose the issues correctly then just trying to get one to buy new parts. Great customer service.
Steve S.
Steve S.
02/09/2016 12:00:00 SA
Daniel, Caesar and Jose...awesome.  Water heater gave out last night.  Checked their YELP ratings.  Dead on accurate.  Prompt, thorough, great communication, polite...work done perfectly and at a fair price.  They are also great guys.

I will only use them in the future.
Steve E.
Steve E.
06/04/2019 12:00:00 SA
Our toilet has been clogging up in the past few weeks. After calling another plumber and not receiving a call back, we decided to give EJ Plumbing a try. My call was answered immediately, with an appointment available the same day. About 15 minutes later, I received a call from the office asking if it would be ok to send a plumber over earlier. I really appreciated their consideration for my time, calling me 20 minutes before the plumbers arrival.

Guillermo and Gavin arrived on-time. They were both very courteous and thoughtful about cleanliness. After asking questions and doing some troubleshooting, they decided the problem was likely isolated to the toilet. After discussing options, they recommended a lower cost option of auguring the toilet. They did find an obstruction so we are hopeful that solves the problem. I definitely would want Guillermo and Gavin to work on whatever plumbing issue comes up in the future.
Mark L.
Mark L.
2/25/2014
I have a very small problem.  Water overflow.  Normally, it's a sign of clogged in the sewer.

Talked to Manny.  At first he already jumped into conclusion about what the problem he think it is.  So I told him about other things I've noticed and thought may be it's the garbage disposal.  He said he will send someone in the next day to verify.  

My impression was that he didn't find out all the details and then jumped to conclusion.  

It turned out I was wrong that he seems to have enough experience to identify the problem.  Louis came in with his partner and took care of the issue by snaking it.  Done in 20 minutes.  Charges: $125.  And I forgot to mention Yelp and missed the 10% discount.

Service: Courteous
Price:  No idea... I supposed it's about right.

Since it's a small problem, and was fixed promptly and everything went well.  So I can only give them a 5 stars.
Aaron C.
Aaron C.
8/31/2018
The company gave me an estimate before they came. After the job was done, the price was within the range of their estimate.

They came on time and did a good job raising my 2 faucets.
Eric C.
Eric C.
4/29/2016
Our garbage disposal kicked the bucket and was leaking everywhere.  After a pleasant talk with them in the morning they were able to dispatch a plumber in the afternoon who quickly and cleanly replaced the broken disposal with a new unit.  He also took all of the the junk parts with him to throw away.

A great experience.  Thanks!
S. W.
S. W.
5/29/2020
My water heater was broken.  Texted EJ at night and had two technicians, Sam and Angel, on site the very next morning.  Installed a new one and checked my pipes underneath the floor.  Very professional and honest.  Price is very reasonable.  I am satisfied with their service would go back for future service.
Erin O.
Erin O.
06/07/2016 12:00:00 SA
Our water heater died.  It wasn't pretty.  That said, it was terrible. But these guys were great.  Came out the same day, identified what gear they would need, the quote was reasonable, and we had hot water in time for showers that night.  

Even better, they were really diligent about walking me through the maintenance of the new water heater, and didn't make me feel like I was going to need to call them frequently for housecalls, which I feared would add up. I felt empowered, and set for a long time. If I do have problems, I know who I'm going to call.
Joe S.
Joe S.
4/16/2016
It was Friday evening and I had dinner guests arriving. The one bathroom in my house had just backed up. I tried desperately to unclog it with a plunger before my guests came. No luck. My young kids had taken a bath earlier that day, and the bathtub was also clogged. This was an emergency to say the least!

We called EJ Plumbing, and Jairo showed up within half an hour. He quickly assessed the situation and explained what he had to do. EJ Plumbing actually sent a 2nd truck to come and assist. Ray and Jesus offered a 2nd independent opinion that aligned with Jairo's recommendation.

They gave me a quote that was very reasonable. Given the dire emergency after-hours on a Friday night, they could've taken advantage of me. But instead of charging me through the roof, they got on the roof. Literally. Jairo climbed a ladder to snake the pipes from on top of the roof.

It was getting dark. Mosquitos were biting. But they worked quickly and diligently. I was about to take my young son to Starbucks to use their bathroom, but they were done before I had to go that route.

Jairo, Ray, and Jesus saved our Friday evening. They were professional and easy to work with. They explained options and procedures in laymen's terms. And they left me with recommendations to permanently address the issue.

Thank you gentlemen for your impressive work and professionalism!
Forrest B.
Forrest B.
4/14/2020
Our kitchen sink drain was clogged. Chris F. came out the very next day and cleared it right up. He was quite friendly, professional, and thorough. Would use them again for sure.
George M.
George M.
7/31/2019
Our water heater died this morning, creating a minor flood in the process. I called EJ Plumbing and was told a crew was in the area and available; they arrived within 45 mins. and quickly took control of the situation. Our 20-year-old heater was replaced in under two hours. Without a doubt, the two men were as polite, competent and professional as any workers we've ever needed to call to our house. First-rate service at a reasonable cost!
Scott H.
Scott H.
5/28/2016
Came out to fix my water heater pilot assembly the same day I called (squeezing me in at the end of their day).  Works perfectly, and the office was a pleasure to work with.  I even asked about getting a tankless water heater, and the tech impressed me with his knowledge of building code and what I could used, but didn't try to sell me at all when I said I wasn't quite ready for an upgrade.

Very professional.
Rich K.
Rich K.
7/23/2020
I'm finding it pretty hard to find anything wrong with these guys -- this is the third time I've called them and each time they've been extremely prompt in scheduling and service, did a great job and were very courteous even though I was a somewhat difficult customer.  This time, Kevin came in to fix a tankless water heater unit they had installed not too long ago, and had it repaired and ready to go in 45 min.  While we were waiting on the manufacturer to verify procedure, Kevin demonstrated how I could do the regular maintenance myself so I wouldn't have to call anyone in.  Of course, appropriate COVID19 protocols were followed at all times.  Great experience, I would recommend EJ Plumbing anytime.
Michelle R.
Michelle R.
8/26/2018
EJ Plumbing was flexible - ready to trouble shoot our hot water heater problem or let us do it, willing to work around the timeline required for us to get our parts replaced via warranty.  

EJ Plumbing was knowledgeable - despite the troubleshooting we did over the phone with the manufacturer of our hot water heater, the plumber let us know the diagnosis was wrong and stuck to his guns!  Good for him, he was right.  He did the simpler, less expensive repair that he said would do the trick, and he was absolutely 100% correct.  

EJ Plumbing was friendly and direct - the plumber was polite but didn't put up with my guess work.  He let me know what was really going on with the water heater and made sure the problem got fixed.  

EJ Plumbing charged a fair and reasonable rate - despite my poor trouble shooting, EJ Plumbing did not penalize me when it came time for billing.  I felt I got my money's worth and I look forward to doing business with EJ again.
Darren P.
Darren P.
5/14/2020
Clogged drain that a regular snake I had could not fix.  They brought in a powered snake.  The tech, Chris. did a great job and fixed the problem.  He also gave a tip on preventing further clogs.  While I had no issues with the tech I have to drop a star on EJ due to the costs.  Out of 3 company quotes, EJ was the most expensive.  I know you get what you pay for but 4 times more expensive than lowest bidder?  But to be fair, the 2nd place guys were 90% the cost of EJ approx.  EJ was also able to show the same day, in fact the same morning I called which was a plus.
Mamma E.
Mamma E.
05/11/2020 12:00:00 SA
Clog and more clog in the tub and kitchen sink. Mike came out, explained what needed to be replaced in bathtub. He had an impressive array of tools in his handheld canvas bag and truck.  Mike replaced the broken piece behind the plate.  Chris arrived to handle the clog in the kitchen sink. He snaked TWICE the clean out.  Job throughly done and clog  gone! Another satisfied customer! Thank you Mike, Chris, and EJ Plumbing!
Nicola A.
Nicola A.
1/23/2018
$150 charge for a quote. Not the kind of company I want to work with.

Edited in response to the reply. The work was for a replacement boiler, preferably a tankless one.
Marshall C.
Marshall C.
4/17/2017
EJ's has been our default plumber for the last two years.

We recently had another 5-star event. Jairio and his team did an excellent job replacing our 60+ year-old cast iron drains under the house that kept plugging up. They efficiently removed the old pipes, installing new ones the same day plus corrected an old clean-out fitting problem.

They returned to correct a small code issue and were extremely fair about it. They always ask: did I fix the issue... , do you have any  questions and is there anything else I can do ... Not only are the professional and courteous, but also they instill confidence in their work.
Lauren M.
Lauren M.
05/06/2020 12:00:00 SA
We had a plumbing emergency and they sent Chris F. out within the hour. He took all of the necessary covid precautions (glove, mask, shoe coverings). He was thorough in investigating the problem and was able to fix it quickly. Chris made sure to check that everything was in working order and didn't leave until everything was cleaned up.
Jean L.
Jean L.
10/01/2019 12:00:00 SA
This plumbing company is terrible they installed a hot water heater which started to malfunction exactly one month after their labor warranty expired. They refused to come and look at it and help us with the problem! Instead they told me to call the hot water heater company and try to figure out what was wrong. They were absolutely of no help and did not stand behind their work. I believe they ordered a poor product so that they would make more money and then refused to help us when it started to malfunction. And I would like to add that my husband had to relight the water heater at least 10 times which took 20 minutes each time and he is a Very hard-working surgeon so that took away from his relaxation time! And I spent over six hours on the phone with the hot water heater company Rheem getting extra parts because EJ Plumbing would not help me diagnose the problem and just told me to talk to the Rheem hot water supplier. One of the most awful experiences of my life with a plumber
And if not for the help of TA Slack who are just absolutely wonderful and unbelievably helpful I would never have been able to repair my hot water heater
Hardwin M.
Hardwin M.
8/21/2018
We have used EJ Plumbing on numerous occasions over many years, and recently called them again as the water backed up in our guest house due to clogged drain pipes. We had a tentative quote to fix this from the initial fellow who came out, but once the main team returned to view the scope of what was necessary to fix the problem, the price went up a fair amount, as it was much more complex than originally viewed. I initially was not happy with that! After talking with the owner Manny, who is clearly focused on customer satisfaction as well as taking care of his employees, I was convinced that not only was the work done appropriately, but also for an honest cost. He has a big crew, over 40 plumbers, and a number of them have done work for us, and all have done solid, dependable work. No question we will continue to call on them as needed in the future.
frank l.
frank l.
04/02/2019 12:00:00 SA
Had a toilet leak due to a broken mounting bolt. got it looked at and quote on the same day (via yelp message). Two guys came out and fixed it...within budget and time. Its been two weeks....so far so good. They also suggested we look into re-piping to copper. Will consider them after we pay our taxes to uncle-sam.
John C.
John C.
07/03/2020 12:00:00 SA
Thanks to the team at EJ Plumbing!  Our kitchen sink stopped working, then another sink and then a toilet.  We contacted EJ and they were out same day in a couple of hours.  They quickly figured out that the membrane in our water softener had ruptured, leaking tiny resin beads into our entire water system and clogging every fixture!  Danny, Manny and Mel were fantastic in flushing out our pipes and getting all our toilets and fixtures back in order.  Mike came back the next day to finish up one last shower fixture since it was not a typical setup.  The entire team wore masks, gloves and booties throughout the job.  EJ plumbing is a professional and fair company.  We are repeat customers and will continue to go to EJ for our plumbing needs.
Katie G.
Katie G.
1/30/2016
EJ Plumbing is fantastic!  My family and I have been using them personally for years and I refer them to clients all of the time.  

Everyone that EJ sends out to varies properties has been respectful, punctual, and knowledgable.  They do great work and are worth every penny.  Stop wasting time with unreliable plumbers and work the EJ Plumbing.
Bob M.
Bob M.
12/19/2015
Imagine the horror of opening the door to the garage yesterday morning, only to find our hot water had failed and water was leaking all over the floor!
We called EJ at 7:00, Manny answered.  Our lucky day! Due to a cancellation they were ready to help.  Within an hour Jess arrived at the house, new hot water heater on the truck!  Amazing!  A few hours of work we had hot water again.  
Jess did a great job, left no mess - just left us very pleased and very thankful.
Next time you need plumbing help - call EJ.  We will!
Lauren D.
Lauren D.
04/02/2018 12:00:00 SA
Overall, they did a great job. I have no complaints about the work itself or most of the customer service. But there were two scheduling issues in one week, one of which was very stressful.

Visit one: I scheduled an appointment over Yelp for a few issues we were having and was offered an 8am appointment last Tuesday, which I accepted. At 8:30 am that day, I'd heard from no one and called. Come to find out, the appointment I'd been offered and accepted had never actually been booked for me. No big deal - the lady I spoke with was very professional and apologetic and the plumbers arrived in the next hour. The two gentlemen were also very professional and did an excellent job adjusting our two shower heads (which never allowed for hot water before, only lukewarm, sealing a few leaks, and testing a shower floor leak to find the source. This was VERY helpful, as we've spent years trying to determine if it was a major internal plumbing leak or a simple hole in the caulking (the later). They also drilled behind our front bathtub to tighten and secure a loose spout. To patch the drywall from the drilling, they offered to book the appointment with a drywall specialist for us. We accepted and paid them up-front for the work, $300. The appointment was made for Saturday at 4pm, with the understanding that we had an outing at 6pm. We were assured the work would be done by 6. Overall, this visit went very smoothly and we're quite pleased with the work itself and everyone's friendly attitudes.

Visit two: this was not EJ Plumbing, but the drywall appointment they scheduled for us, for which we pre-paid. 4pm came and went. At 4:30, I called EJ Plumbing and the gentleman who answered was as professional as he could be, but he had no immediate answers - he knew nothing about the drywall appointment, who made it, or who to contact. I gave him the plumbers' names and he said he'd call. So after a bit of phonecall leap-frog, from me to EJ Plumbing to our specific plumber to the drywall guy, the gentleman at EJ informed me that the drywall person would be here in twenty minutes. When I asked for the name and number of this person, he did not have it, as he had been relayed this message himself. This call was at 4:55. 5:15 (the twenty-minute mark) came and went, no drywall guy. My husband, daughter, and I had an event to leave the house for at 6pm, and I had no way of contacting this drywall specialist to ask where he was, give direction, etc. He arrived a few minutes AFTER 6pm.

The drywall specialist was also very kind and professional. But he seemed totally unaware that this appointment was for 4pm and had to be done by 6. He was extremely apologetic. I left for the event myself, and my husband and daughter stayed home so that the job could get finished. For the record, the gentleman did offer to reschedule, but at this point we just wanted the job we'd paid for to be done. According to my husband, the job was done quickly and well. The specialist was nothing but courteous and actually refused the tip my husband offered him. EJ Plumbing did keep in contact with me via phone and yelp message to make sure the work did get done.

Again, over all - the work was done quite well and everyone was very professional. But two scheduling conflicts during Easter week was stressful and the communication issues between all parties made this so much worse. I was surprised when I had to call to check up on my appointment the first time - but considerably annoyed that I had to do it a second time AND the appointment started over two hours late, forcing my family to miss an event.

Given the quality of the work and everyone's friendly and professional nature, I would still recommend EJ Plumbing to others. We would happily contact them for future jobs. I'm just hoping that last week's scheduling issues were a fluke. And next time, please give the customer the contact info for any outsourced jobs they paid for. It was a very weird week.
Howard T.
Howard T.
6/25/2020
We needed to replace our 11 year old water heater, and called EJ Plumbing.  They sent two technicians to our house for a free inspection and consultation about our plumbing infrastructure, options, and costs, comparing tankless water heaters with conventional storage water heaters.  They spend close to 2 hours with me, giving me lots of useful information; and subsequently emailed me explicit quotes for my two options.  After I made my decision, their technician Sam installed our new water heater without any problems, and also gave me more useful information.  The new heater works fine, I got a significant education about water heaters, and their price was competitive; so I'm completely satisfied.
Susan L.
Susan L.
11/04/2015 12:00:00 SA
Ok I now LOVE EJ Plumbing.  Manny fixed our broken hot water heater in world record time.  

I always feel like I'm getting honest service, and a more than fair price for the hard work EJ Plumbing does.  

I recommend them 1000%
Nisha S.
Nisha S.
6/21/2018
I have been working with EJ Plumbing for a few years now, both personally and professionally as a realtor. I have referred them to several of my clients and friends, and they always respond immediately. They go out of their way to answer all questions and get the job done in an efficient manner. One time I had an emergent plumbing situation and they came out within an hour of calling them and got the job done! Quality service, extensive knowledge, friendly demeanor, honest estimates, and professional work are just some of the ways I would describe EJ Plumbing!
Angelica N.
Angelica N.
5/22/2018
I called in today and got fast service they came out right to my store and gave me a couple hours noticed. They were very professional in sending out crew and timing. I really like how Victor (my service tech)was very humble, courteous, and honest. I like the pain free service and it didn't as much as I thought!
Ray W.
Ray W.
03/03/2017 12:00:00 SA
Great experience all around with EJ Plumbing.  I needed a new garbage disposal and to replace two leaky shutoff valves.   Called and they gave me a reasonable estimate.  Alex arrived on time and fixed both in good order.  I asked about other services and while inspecting the water heater we found a leak in valve.   Because the water heater was already 14 years old I decided to have it replaced.  Manny and Alex got it replaced the very same day.
I would use them again for future plumbing needs.  Alex was punctual, polite and very thorough in his explanations.  No pressure tactics and left the decisions to me.  Very reasonable pricing.
Mick H.
Mick H.
10/16/2018
I am very very very happy with every aspect of their service.

They were able to schedule a check-up for a leaking water heater for next day, and they promptly arrived in their promised 3 hour window. Gave a reasonable quote, and promptly replaced the water heater in under 1.5 hours right there. Their technicians were very knowledgable and a pleasure to talk to.

This is after getting a visit from Master Plumbing & Sewer who charged $160 just for a 20 min visit (!!!), and gave a quote that is more than double of what EJ Plumbing asked for a replacement.

If I need any further plumbing services, I am calling EJ Plumbing without hesitation.
Kelli T.
Kelli T.
6/17/2020
Chris provided excellent service and was able to identify and fix our emergency sink clog. He went above and beyond describing the issue to my elderly father and clearly has a high level of experience.
Ronda F.
Ronda F.
6/18/2019
Fantastic response time and quick installation of new water heater on the spot!!! Wish I had known before they were on site that water heater replacements in manufactured homes require a special permit from HCD office in Sacramento. If I did I would have requested assistance completing and getting the signature on the HCD 415 form. But I am sure the office can help attest to that info after the fact. At least we have running hot water again. Life is good!
JC M.
JC M.
9/21/2018
Less than a year and we've called EJ Plumbing 3 separate times!!! They're the best!

#1 Early 2018
My husband noticed our WH was leaking last night and attempted to fix it. Unfortunately, whomever initially installed it soldered the pipes and so my husband wasn't able to replace any parts. He

#2 Fourth of July 2018
We had family and friends over for the 4th. We're having a great time and getting ready for fireworks. Someone noticed early in the evening that one of our toilets was not draining. My husband tried plunging for almost 20 mins. I came to check what was taking so long and noticed that the tub was backing up. I checked all drains (toilets/sinks/showers) all but our kitchen was backing up with nasty sewage. I called the City in a panic and asked that they come snake the clean out. They arrived an hr or so later and said that the problem clean out was ours not the City maintained one. He suggested that we call a plumber. I messaged EJ and they arrived the very next morning (AFTER A HOLIDAY!). I believe his name is Mel, came out and showed us that the City in fact was wrong and the City clean out was completely backed up. Rather than deal with them, We had Mel take care of it. He was so polite and very efficient. He instructed us that if this should ever happen again, to wait and watch the clean outs before calling them and spending money that the City should be eating.

#3 September 2018
Our guest bath sink had been draining slow. It progressively got worse to the point where we would had to wait for it to drain overnight. So I tried to fix it myself and cleaned out the p-trap. No luck. Called EJ and they responded same day as usual. Since this wasn't an emergency, I scheduled a week out. A gal from their office called to let me know when the plumber was on his way. Hunter came out and did a bang up job! I always ask a lot of questions and Hunter was able to answer all of them. He did his best to work with our aging parts. But in the end, the clog is gone and the sink is draining.

DO YOURSELF A FAVOR & CALL EJ PLUMBING!!! As a former property manager and someone who works in a facilities and maintenance field, these guys are professional and trustworthy.
Edward Y.
Edward Y.
07/10/2018 12:00:00 SA
We are owners of a fifty-year-old house in which the existing water, gas, and plumbing lines had deteriorated badly. We have used EJ Plumbing before, and based on those prior good experiences with Ben and Manny, we decided to again give them the job.

Ben and his team did not disappoint! They used the correct materials to replace all major sewer, gas, and water piping throughout the home,
and they also replaced all attaching adapters and fixtures. The work was done accurately and swiftly, without any fault, and in compliance with
city codes. We were also pleased by the fair and reasonable price at which they performed our project. We are once again happy customers.
Randy T.
Randy T.
04/08/2020 12:00:00 SA
Called EJ Plumbing the night our kitchen sink clogged. We were quickly able to set an appointment for the morning after. Sam arrived on time and promptly got to work. During the process, he answered our numerous questions and provided helpful advice. Will gladly call EJ Plumbing again if I need their services in the future.
Ford F.
Ford F.
3/28/2018
Awesome,honest and very professional service. Very happy with the work and saved me lots of money compare to some other half @$$ plumbing company out there.
Ramsay C.
Ramsay C.
06/09/2020 12:00:00 SA
Had a water heater problem in our rental unit.  Called EJ Plumbing Friday night and got a response the next day, Saturday morning.  They sent a plumber, Sam Delgado, to look at the problem on Sunday even though it was a weekend.  Sam was very courteous and thorough and suggested we replace the water heater since it may cost just as much to fix it and it is a rather old heater.  Sam came out to replace the water heater on Monday and worked very hard to ensure everything was done properly.  All in all, no stress, a reasonable cost, a fine job,and fast friendly service.   Yes, they do have a minimum fee of $150 for the initial visit (no additional fee for weekend), which they told us up front. The $150 was applied to reduce the total replacement cost.  Would use them again as our go to plumber.
Cheryl S.
Cheryl S.
10/12/2015 12:00:00 SA
Jess just left a same day appointment at our home.  Only $125 charge to fix a leak from the garage ceiling. The leak was hidden from view and a plumber could have said I needed all new pipes and I wouldn't have know any differently.

Jess did a few diagnostic tests and figured out that the faucet seal was bad. Total was $125 and now I know a, honest plumber.
Brian F.
Brian F.
2/22/2020
Used EJ Plumbing to clean out a laundry drain.  Making an appointment was easy with a very nice staff member.  Chris arrived on time (even a bit early) and cleared the line quickly and professionally.  This is the second time I've used this service and would recommend them.
Kai Ju L.
Kai Ju L.
02/11/2019 12:00:00 SA
We have used EJ Plumbing three or four times in the past, so when the toilet in our kids bathroom backed up on a Tuesday evening, we called and were pleasantly surprised to reach a live after hours call service. The next morning, we received a call back and scheduled an appointment for that afternoon.

Our technician, Tim, was very thorough, trying a toilet auger and then snaking our clean out when that failed to solve the problem. When even that didn't unclog the toilet, he concluded that he'd have to remove the toilet to check the rest of the line and scheduled an appointment for us that Friday afternoon.

On Friday, Tim removed the toilet and saw the problem immediately: roots bursting from the pipe. As a temporary fix, he snaked and cleared the pipe as much as possible to unclog the toilet (yay!) and then ran a camera down to get a preliminary sense of what shape the rest of our pipes were in. The bad news is that we will likely have to replace some if not all of our sewage line, but at least we know who to call to have that done.

Thanks again, Tim!

P.S. I think it is worth noting that while EJ Plumbing is more expensive than other companies our friends have recommended, their work has held up admirably over the past decade or so that we have been using them.
Jerome A.
Jerome A.
06/09/2019 12:00:00 SA
I like this Company. My bathroom sink has been leaking and called EJ plumbing.  They came too fast and I met name SAM. He is so nice he fix the leak so easy and fast.  He charged me cheap not expensive what I expected.
Thank you SAM,,,
Noura T.
Noura T.
02/03/2019 12:00:00 SA
EJ plumbing is great!
We just had them replace our leaking water heater. They were good in debugging water pressure problem and diligent in completing their work.
Joe W.
Joe W.
6/21/2018
We contracted to have our furnace, air conditioner, and all ductwork replaced. On the first day of work the contractor informed us that we had a major kitchen drain line leak in the crawl space. The HVAC contractor had to stop work under the house because it was deemed unsafe.

I didn't know who to call so I turned to Yelp and started reading lots of reviews. EJ Plumbing came out at the top of my list so I called their number. It was after normal work hours, but I spoke with a pleasant person who took my information, asked whether I needed emergency service, or whether it could wait until the normal 8AM business hours.

Within an hour I was contacted by EJ Plumbing and an appointment was set up for 8AM the next morning. Jairo and his crew showed up on time, assessed the severity of our problem, and determined that the leak was due to a corroded drain line that had been installed incorrectly by our contractor during a large house remodel 15 years ago.

The sewage had been leaking for months which resulted in a large disgusting pond of unsafe and smelly sewage under the house. EJ Plumbing arranged for Top Down Restoration (another excellent company) to remove and remediate the large unsafe pond under our house while replacing the improperly installed kitchen drain line that caused our problems.

My wife and I were very stressed over the leak, but we are so glad we called EJ Plumbing. They came out shortly after being contacted and their team was friendly, knowledgeable, and completed the work within less than three hours. We can sleep once again.

We now have EJ Plumbing's business card taped inside our kitchen cabinet door. When we need a plumber again we will definitely be calling them.
Ping Ping G.
Ping Ping G.
6/20/2018
What an Honest estimator from EJ: Daniel Jimenez!
If anyone looks for the plumbing issue, go no further. EJ is the one.
I called them for the quote from water mean to the meter, and when Daniel Timenez comes, he gives me a quote. Then he comes the second time for the addintonal work. He was standing near the meter for a while and told me, it is actually no leak from the mean, but the water sprinkler. What an honest estimator who saves me tons of money.
Highly recommend!
Dan S.
Dan S.
8/14/2019
We were told that the $150 to have EJ Plumbing come out and do any work would be applied to the job. However the work they did was simply added to the $150.  The plumber who came out fixed our problem, however you should not advertise that the $150 to come out will be deducted for services if you are not going to stay true to that.
Rebecca H.
Rebecca H.
1/18/2019
Outstanding service. Very professional and honest about what repairs are necessary.  Enjoyed chatting with J throughout our appointment. He had great recommendations for what we should consider in the future for our upcoming projects. Definitely will be our go to for any plumbing needs moving forward!
Sheri B.
Sheri B.
06/04/2018 12:00:00 SA
I had a good experience.  Called at 1PM and plumber Chris at my house by 3:30for non-urgent problem. He was done and out by 4:15.  Problem solved.
Brentissa S.
Brentissa S.
3/14/2018
Had a great experience today with the person who came from EJ Plumbing. Out of the 7 businesses I requested a quote from, EJ was the fastest to get back to me. They sent someone the same day I put in my call. They were straightforward with the quote for what it would cost to unclog a toilet. The receptionists that I interacted with (Janice and Patty) were polite.

I thought we had a clogged toilet that did not seem to be able to be fixed with a plunger this morning. Imagine my dismay when Jake, the plumber,
gets here and flushes the toilet and it flushes on his first try. Well, we've been having trouble with the toilets flushing and so, Jake gave me lots of good information, answered all my questions, was personable, put an auger down my two toilets to quell my concerns, helped me troubleshoot possible causes of the problem, and did not rush the job. The price I paid was reasonable considering that they had to send the guy out, we live in the Silicon Valley where cost of living is ridiculous, and that he gave me a consult about the situation. I would definitely consider EJ Plumbing again for my plumbing needs.
Ryan O.
Ryan O.
3/30/2018
These guys were fast friendly and reasonably priced. We had a broken sewer line and they were out the next day to take care of it. Very happy with the service.
Marilyn N.
Marilyn N.
3/15/2020
We had a backed up sewer and I called EJ Plumbing and they had a very quick response time. Chris F. came out and was very professional and helpful.  He was super persistent in finding the source of the problem and quickly fixed it.
wheatberry s.
wheatberry s.
07/10/2018 12:00:00 SA
EJ Plumber came on time and stated all the options for my toilet installation. He clearly communicated the pricing and expectations so there was no surprise. He kept the area very clean and did not take too long. Overall happy with the service and his professionalism. Even took out all the cardboard packaging to the recycling in the back. If I ever have a plumbing issue I will not hesitate to contact EJ Plumbing.
cindi s.
cindi s.
06/03/2018 12:00:00 SA
Victor and Chris were professional and courteous and came even earlier than their scheduled appointment time, with a call ahead to make sure it was ok. They dealt with a clogged toilet quickly and even left the area clean. Very impressed with this company!
Sun L.
Sun L.
03/01/2016 12:00:00 SA
On time, on the ball, get done quickly, honest.

I have to say in the bay area, their price is reasonable. Will use them again.
Carol K.
Carol K.
9/24/2018
Hunter came and quickly fixed my clogged sink. He was easy to work with, friendly and would definitely have him back.
Mie T.
Mie T.
03/09/2020 12:00:00 SA
I called about 11:30am, and they arrive here in one hour. The technician was nice and friendly, and finished the work super fast and left my house clean! I will definitely use them next time!
Steven H.
Steven H.
9/21/2018
He replaced my Disposal obviously with skill & experience. He worked fast & it was clear that he worked hard - but knowing exactly what needed to be done. It is a family owned business and I believe they really do good work. Inexpensive.
Leila L.
Leila L.
9/21/2018
Thank goodness for EJ Plumbing. I live in new construction and somehow the builders thought it was a great idea to install a tankless water heater in our ATTIC. I had a very difficult time finding someone who would service a tankless water heater, and to have to go into the attic no less. Not my fault it was put up there! I agree that it's completely idiotic!

Anyway - our showers were fluctuating between hot and cold throughout the showers and we had low water pressure in our kitchen. We moved into the house two years ago and realized quickly that hard water is a huge problem in San Jose. We never thought about having to get our tankless water heater flushed, but now we know. There was a significant amount of calcification that had to be removed (and the plumber we worked with make sure we understood that was the worst calcification he'd ever seen). Since their visit we haven't had a single issue with our water pressure and temperature.

I'd be happy to call them again when my tankless is in need of another service, but the plumber asked me not to since it's so hard to access. Hopefully he was joking, cause there's no one else out there!
Jonny R.
Jonny R.
1/24/2020
Unless you have money $850-$1000 to uninstall and install a new water heater is highway robbery.  I just needed labor.  It was just too expensive for me.  For a 90-120 min job I think it's to expensive.  If it was a all day job then I would say it is justify to charge that much.  To charge me that much just to install a water heater it is ridiculous.  You might do an excellent job but I would never know cause I am priced out and I do not have a major job, so I will give you 3 stars.  4 stars for customers service.
Laura E.
Laura E.
10/13/2017
I've been using EJ Plumbing since we bought this place 10 years ago.  Since then they have replaced master bathroom sink and tub facets, replaced all three toilets, replaced kitchen sink faucet, fixed two leaks, and installed a new line to add an outside faucet on our deck.  In all cases they were responsive, took the time to explain issues and recommend options, worked quickly, and cleaned up after themselves.  Their prices have always been good and we have never had issues with any work they've done.  Their plumbers are all very friendly and considerate.  Shout out to Gregg who just finished our last visit with replacing our kitchen faucet when it gave out and also fixing the line to the dishwasher.  I will continue to use them for my plumbing needs.
Tasha D.
Tasha D.
12/06/2018 12:00:00 SA
I had wonderful service. I called in the morning and they showed up in their service window time. Victor was great, he accessed the issue and fixed it quick. I really appreciate the quick and efficient service.
Ted H.
Ted H.
04/11/2019 12:00:00 SA
Isaac was a little late for the appointment because he had to get lunch. Gee, I thought Superman didn't have to eat. Whatever. My water heater had been malfunctioning but was only 9 years old. He started with a hard sell to replace instead of repair. Once I got through to him that I'm not made of money, he called several distributors to locate nonstandard replacement parts. Unfortunately he was unsuccessful, but he really did try to help me save money by doing a repair on a nonstandard unit. In the end, due to lack of local supply of replacement parts and long shipping times, I opted to go with the new water heater. He did beautiful work and cleaned up when he was finished. Isaac really is a nice guy even though he seemed a bit pushy at first. Oh, and yes, there was plenty of warm water for a shower the next morning.

Would I return? probably yes
Would I recommend? Probably yes
Simone W.
Simone W.
2/15/2018
Had a great emergency experience with EJ Plumbing. I had a emergency garbage disposal replacement that needed to be done. I contacted the office and lucked up with an appointment the same day within a couple of hours of calling. A little more than I expected to spend compared to others in the area but the prompt courteous customer service made up for it. Issac was a total professional that arrived in a timely manner & knocked out the job in no time. He took the time to explain how to work the new unit as well. I'm thoroughly impressed and satisfied and would reach back out if another unfortunate situation occurred requiring repair or replacement.
Mandela M.
Mandela M.
3/31/2017
EJ provided a very detailed bid for my whole house repipe and new bathroom addition.
They bid with the thicker copper pipe plus they broke out the fixture install as a separate line item.  Their bid was very competitive and EJ was a very gracious about all my finagling.  I would recommend them in a heart beat.
S D.
S D.
2/25/2020
Thanks for fixing my water heater Sam! Genuine, careful and professional, Sam was able to stop by promptly after I called EJ Plumbing for help this Tuesday morning as I had no hot water since Sunday evening! He identified the problem, explained it and the solution to me, then had the parts and proceeded to fix this issue then and there, keeping my house/garage clean and working diligently and carefully to replace wires and restart my water heater! He fixed a slow draining bathtub too! Reasonable price, great service, will call upon Sam and EJ Plumbing again for future needs.
diane m.
diane m.
03/02/2018 12:00:00 SA
Alek from EJ was amazing such wonderful customer service, friendly, polite. Offered great tips on pipe maintenance! Will use them again and again if I need to! And they came in 2 hrs after I called them out of the blue! VIP service!! Thank you so much
Laura C.
Laura C.
4/26/2020
EJ Plumbing has come through for us for a third time.  The first time they replaced our water heater on a Sunday, and the second time they replaced all the sewer pipes under our 80 year old house.  This last time, Manny, Luis and Chris installed a new access pipe so that they could free up a blockage between our house and the city sewer line.  They are smart, quick and a delight to work with.  They are highly recommended.
Cynthia M.
Cynthia M.
02/11/2018 12:00:00 SA
It's always nice to work with EJ Plumbing. Michael the technician is very professional and knowledgeable. This is the only plumbing company I am using for a few years now.
P P.
P P.
02/09/2018 12:00:00 SA
I was really impressed with Isaac.  He came out on time (and also had good head's up from the office on timing).  He identified the problem, showed me what he was doing, explained it without being condescending and fixed it after trying various things.

It's really nice when you get an upfront, friendly person to trust with your important house-hold repairs like plumbing!
jon l.
jon l.
2/19/2020
Had our water heater checked and was told before that our unit had to be completely changed $1,850. EJ came in and said that we don't need to change it and he located the leak. Only costs $150. This company is really honest, which I appreciate.
Ge N.
Ge N.
09/09/2017 12:00:00 SA
EJ occasionally have a bad report because the final service delivery depends on the person they send. Michael assigned Jake to come out to help put fix a broken shut off valve for our sprinkler, next to the main water line. It was done quickly, smoothly. Jake was patient to explain his work. Professional and friendly. Prices are on the high side
don r.
don r.
11/08/2017 12:00:00 SA
I'm a home owner in Mt View with an old house.  Recently I needed some professional plumbing services.  I ended up calling EJ Plumbing.  Ended up with Mike, who did a very excellent job with my bathroom.  I will be calling him back for further work.  Beyond that I needed my water heater replaced and Mike got his team to help me out.  So Sam and Isaac show up to do the job.  Hey, I'm old enough to know when someone is good at their job.  These guys were tops.  I will definitely use them again.  This has nothing to do with their work but Sam is one good looking guy and a great personality.  Good work guys!
Jon R.
Jon R.
02/09/2018 12:00:00 SA
My 75 gallon water heater started leaking. I called EJ Plumbing and set up an appointment for later that day. They came out and replaced it in about 2 hours. They only have one brand so i just went with it. 1 year warranty with EJ Plumbing, 8 year warranty with manufacturer. Price seemed a little high but wasn't going to shop around when i'm without hot water. Servicemen were Isaac and Sam, both very professional and knowledgable.
Allison D.
Allison D.
03/05/2019 12:00:00 SA
Jairo did a great job. He was prompt, and when there was a mix-up at the office re: the work order (due to the office staff, not Jairo), he went and got the parts himself locally so that he could take care of the service call today as promised.  Jairo was polite, explained things clearly, and left everything tidy.
Tariq E.
Tariq E.
03/05/2017 12:00:00 SA
Great guy and with great service.  Ray Sanchez came in with all his professional tools, unclogged the main sewage.  Made a mess and cleaned up.  Left me with an unclogged bathroom. Turns out there were roots growing there. It didn't take long either.
shveta p.
shveta p.
12/06/2019 12:00:00 SA
Every time we have used EJ Plumbing, they have been knowledgable, polite, friendly and efficient.  We have had them come in for several jobs this year and we have found them to be very reliable.
Geoffrey M.
Geoffrey M.
12/04/2019 12:00:00 SA
We called EJ for a couple commode issues. Janice was very polite on the phone, and quite personable, as well. Tim came out, took care of the issues, and did so very carefully. He did not rush, and treated us like he really wanted to solve our issues. We also discussed a couple of other services that we had been considering. We will most likely move forward with EJ, as I believe them to be our plumbing service partner from now on. Thank you Tim and Janice!
Melanie E.
Melanie E.
2/15/2018
I can't say enough good things about EJ Plumbing. I had been without plumbing for too long because another plumbing company came out and quoted us 10's of thousands of dollars saying that our entire house needed to be repiped over a clogged bathroom (toilet and bathtub wouldn't drain). I did some research and called EJ Plumbing after reading such great yelp reviews. Just 5 minutes after my online inquiry I received a phone call from Patty, who was extremely helpful and she scheduled a same day appointment for me. Literally 30 minutes later a technician showed up at my house and within an hour my plumbing was fixed, turned out to be a relatively simple clog. They were fast, friendly, and honest. Would highly recommend! Thanks EJ Plumbing!
Henry T.
Henry T.
8/15/2017
Once again. I called them back since the last time they serviced my facility last year. Dispatched within 2 hours which is fabulous. Plumber Isaac and Plumber Sam showed up all ready to go to work. The gentlemen are absolutely knowledgeable. They freed our clogged main sewer line within the hour. Isaac continually update me the status and what they're doing which is very impressive. Who give plumbers tips? I do! They deserve my 60% tips on top of the tab for their professionalism. Plus EJ prices don't seem to be price-gouging like other plumbers I used before. Thumbs up.
Rob B.
Rob B.
7/23/2018
I called EJ Plumbing this morning because we had an issue with our shower.  We are very appreciative for their professionalism and the quick turnaround time to fix the issue.  Thank you!
Ramesh P.
Ramesh P.
04/10/2020 12:00:00 SA
Samuel from EJ plumbing deservers special kudos. Awesome attitude and went over and beyond his duty.   Thanks...!
Sean B.
Sean B.
8/27/2017
EJ plumbing knows how to run a company. Prompt, professional, price is reasonable and they work fast! Perhaps the best plumbers I've had the opportunity to work with. They've earned my repeat business.
Sydney S.
Sydney S.
8/14/2015
I highly value Yelp reviews and I must say that the experiences of others is exactly the same level of excellent experience I had with EJ Plumbing.    I called out to a few different companies (who didn't call me back even though they said they would.)   When I got to EJ the helpful receptionist asked me a few questions and recommended I contact a location service since I couldn't see our broken pipe, and we would need to do that first.  So I started digging!

Once I found the leak in our pipe I called and talked to the owner who responded quickly and said his technician would call me in 15 mins.   That is exactly what happened.  Jesus was on time, professional, explained the options clearly and was pleasant to work with.

He fixed the pipe in the timeline he said he would and we were very pleased with the overall experience.  I know have My Plumber!
Lana K.
Lana K.
02/07/2019 12:00:00 SA
EJ plumbing in Mountain View has made many repairs in our home. They have repaired a touch facet, a frozen gauge in our shower , a leaking washing machine, a stopped up sink in our garage and bathroom, and they repaired our water heater for $200 after another plumbing co. was going to charge us $800.  I would highly recommend EJ Plumbing .  They have repaired difficult jobs for us and are very polite, pleasant and effective.
Kai F.
Kai F.
05/10/2018 12:00:00 SA
So friendly and professional !
I got involved in a tenant scam and my lawyer requests maintenance receipts more than a year ago, which is no where to be found. I struggled for whole afternoon going through papers desperately. Finally, I decided to call EJ Plumbing as my last resort. As soon as I provided my information, she was able to pull out all my past receipts instantaneously. What a big relief! Highly recommended.
Paula R.
Paula R.
06/10/2019 12:00:00 SA
Wow. I message on yelp, am told to call, have to basically argue it IS a plumbing issue not an appliance issue, only to be told in the end they DONT GO to Morgan Hill!! Then don't respond and act like you would! Wasted my time and a day I could've had someone else here. Boo EJ whoever you are.
G C.
G C.
3/30/2020
During Covid-19 Pandemic, they were available to come out and fix a leaky pipe from the refrigerator that was leaking into the basement. We called Saturday. It was not an emergency so the plumber Joksam, came out early on Monday. It was fixed within 1 hour. He also replaced a leaky faucet at no charge. Their customer service is A+++ We will call them again. Professional. He wore a mask in this Covid-19 Pandemic time we are having and respectfully remained at the required physical distancing we have now. They take credit cards. The company and the plumber made it so easy for this repair. Highly recommend them.
Dexter D.
Dexter D.
1/15/2018
This review is only for their customer service, as i didn't actually get a job done by them. I contacted EJ plumbing when the company my warranty service set me up with was not responding to my work order. They were very friendly and were able to set up quick appointments for me and cancel them even 1 hour prior to the appointment time. Great customer service.
J Z.
J Z.
09/10/2018 12:00:00 SA
Our kitchen drain clogged,  resulting in water that wouldn't drain down the pipe. We called EJ plumbing at 8:00 am this morning, they were able to send Hunter to come to fix at 9:30 am. Hunter was just great, he found the root cause and fixed it quickly.  He was efficient, professional and knowledgeable. I am satisfied with the work that he did. Thank you Hunter!
I Highly recommend EJ Plumbing.
Uno X.
Uno X.
5/30/2015
Did you know you're supposed to check your water heater's TP relief valve once a year? As a newer home owner, I sure had no idea but somehow learned bout it from a friend of mine who had some major damage to his place because of that. It was actually straightforward after I found this youtube video titled Water Heater Pressure Relief Valve - Prevent Water Heater Explosion - Replace a Relief Value. My mistake? I did it at night AND there was a leak after closing the valve. The leak was substantial enough that I had to shut down the water heater over night.

I called EJ Plumbing first thing in the morning and left a message; They called me back right away and were able to find someone to come out in the next hour. Jesus, the designated rescuer, confirmed 10 minutes later and showed up at my door step around 8:40. He explained the whole process, gave me a fair quote for the valve replacement, and then went to work. It was all taken care of a lil over 30 minutes later.

If you do not have the right equipment, don't risk getting your house damaged. Give the pros from EJ Plumbing a call! They'll take care of you.
B V.
B V.
6/14/2017
We got bathtub clog cleared and along with it decided to get the bathtub hardware changed. We also got the main shutoff valve replaced in our house. In total they charged us ~$1200. These guys gave a fair estimate, did the job quickly and cleaned up after themselves. Very professional. One concern we had was that on the first visit they said that they will charge for an estimate. This was not told to us in advance. The charge for estimate is supposed to later apply towards the cost of the job.

Thankfully the supervisor made an exception and we got the estimate for free and we went with EJ plumbing for the repair.
Lauren C.
Lauren C.
01/05/2019 12:00:00 SA
I called EJ Plumbing because another plumbing company made an appointment and never showed up. I'm glad they didn't - EJ Plumbing came out the same day I called, arrived right on time, and Jairo and Tim solved my toilet problem within 10 minutes! Very professional. I will use EJ Plumbing for any future problems I have.
Ed R.
Ed R.
9/21/2019
I had a problem with our lower level shower leaking. The single handle shower would leak when water pressure changed such as when the washer was run. Jairo and Chris showed up on time and quickly got to work. They found that the water pressure to our home was too high. The water pressure control valve couldn't be adjusted down, so they replaced it. They worked fast and were very professional.
Ergo S.
Ergo S.
06/12/2015 12:00:00 SA
Our water heater broke, so we called EJ Plumbing.  They were able to send someone within the hour to fix it.  Sam came out to replace the water heater, and he was professional and friendly.  They quoted us a reasonable price and were able to replace the water heater the same morning.  

Great service!
Robert Y.
Robert Y.
03/11/2020 12:00:00 SA
We had erratic hot water temperatures so I assumed the thermostat was bad so called EJ Plumbing after reading reviews. They were prompt and told me that the tank should be replaced for a total charge of $2050. They did the work promptly and efficiently. So why only 3 stars? Two reasons: I also asked for a quote to replace a second, bigger, tank at the same time - the quote was $4000 for a tank that costs about $250 more to buy. Second, they actually replaced the wrong tank - the erratic hot water was coming from the bigger tank, not the one they replaced. Would be 1 star for this, but I take some responsibility for the wrong tank being replaced as I also jumped to the wrong conclusion as to which tank was causing the problem.
Chris P.
Chris P.
05/06/2017 12:00:00 SA
Had a great experience with EJ Plumbing. Mike arrived on time and well prepared. Mike was an excellent communicator and very professional. Very satisfied with the quality of work as well.
G H.
G H.
12/16/2016
EJ Plumbing sent over Alex to help us with a clogged shower drain the same day we called - no wait!  Alex was so nice, efficient, professional and knowledgeable - he kept all areas clean, and he did not give up until he figured out the problem.
He completely fixed it, and we have a smooth draining shower for the first time since we moved here.  
Thanks Alex!!! Pasib!! :)
M L.
M L.
07/10/2017 12:00:00 SA
With the completion of the re-piping work in our house, I wanted to provide feedback to EJ Plumbing, and expressed my appreciation for the excellent job they have performed for us. Per my request, they scheduled a big crew, so this major job can be completed in a couple of working days. Indeed, they assigned 10 plumbers who were able to finish the job in one (very long) day.

     I was impressed with the EJ Plumbing team for several reasons:
1. They are excellent plumbers
2. They are very dedicated and hard working people
3. The entire job was planned and managed very well - The crew worked in parallel in different sections of the house, splitting into four very well coordinated teams. I'd like to single out Caesar for his leadership and innovation
4. The quality of the final job looked very good, and the team cleaned up the affected areas very well
5. As important, they were all very courteous and patience with us during the work

     I appreciate Ben taking time at the end of the plumbing work, and at the completion of the subsequent sheetrock work, and make sure everything meets EJ Plumbing high standards and our expectations. A true customer care!!

     I'd also like to thank Danny for following through on this job from the moment he responded to my request for a quotation through the completion of the entire task.

     Finally, the sheetrock group you sent us, lead by Juan, performed very well and showed the same professional conduct as described above.
Ted D.
Ted D.
9/17/2015
These guys really saved my butt. The water main from the meter to my house broke, and was dumping water into my driveway and yard. They showed up on time to do the assessment, and the next day, had a crew of 5 out to fix the problem. They had the job done, and brought water back to my house, in a day.

They also quoted a fair price up front, and stuck to it.

Thanks!
Pati S.
Pati S.
03/03/2020 12:00:00 SA
Another outstanding service experience from EJ Plumbing!  These are the folks you want to call when you need help fast, and want high-quality, competent, honest service!  I can't speak highly enough of the entire team - thank you again!
Alok M.
Alok M.
11/07/2017 12:00:00 SA
My hot water needed to be replaced urgently. EJ plumbing was prompt with call return and provided quick appointment. I provided them pictures of existing water heater and they could provide a competitive bid (I think this is useful, to avoid negotiations on the site).
ISec was on time, and did a great job of installing a new water heater. He took time to do detailed job. Thanks.
suzanne g.
suzanne g.
11/27/2018
November 26, 2018 when my main sewer line was backed up, I called E J Plumbing .  Luis arrived right on time ,efficiently diagnosed exactly what was wrong, and where to fix it.  He solved the problem in no time  .    
This year i have needed plumbing help 3 times and called EJ Plumbing each time.   I like how the office staff texts back updates on appointments right away, and  how I can get Luis each time. He is incredibly knowledgable , professional, efficient, and personable and he knows now what he has already fixed at my house.    He always solves the problem  in the best and most efficient way.   Thanks to EJ Plumbing and Luis , I am not afraid to call.
Henry C.
Henry C.
9/25/2017
I had a great experience with EJ Plumbing.  They were very responsive, even late on a Friday night and on Saturday.  Not only were they great at their job, they did not upsell you or overcharge for anything.  I would definitely recommend them to anyone who needs a plumber.
Carla D.
Carla D.
7/20/2018
I've used EJ Plumbing a few times and have always been happy with their service. Yesterday was the most recent and the experience was the same. The high level of service starts from the first call when the phone is answered by a live person who schedules appointments on the spot.
During the scheduled appointment window, she called me to let me know when the plumber was on his way. Carlos was a very friendly plumber who diagnosed and fixed the problem quickly and professionally. It's nice to be able to have a plumber that I know I can call whenever we need one.
Tejpal T.
Tejpal T.
05/09/2017 12:00:00 SA
Had our sewage pipes replaced and some additional work done.  Great service.  Highly recommended.
Eugene C.
Eugene C.
11/11/2017 12:00:00 SA
2x more expensive than any other service providers in the area

Kitchen faucet replacement labor estimation they give me over the phone was starting from 225....

So, I decided to go with other providers.

As for initial quoting response on yelp request: all I got in he response was:
Please call us directly at 650-520-8718 Thanks Patti
Triven D.
Triven D.
7/13/2018
Jario from EJ plumbing helped us out. He was very professional, arrived on time, patiently explained the leakage issue and provided advice/options. He was quick to fix the problem.

Based on this experience, I highly recommend EJ Plumbing.
Dale K.
Dale K.
07/09/2018 12:00:00 SA
Had an urgent need to repair a small gas leak under my kitchen range. Called another company and got no response. Then I called EJ Plumbing who quickly returned my call, set an early morning appointment following a weekend. They showed up as promised, pressure checked my entire system, found several small leaks (including under the house), made the repairs, turned my system back on, relit my water heater and no more leaks or smell of natural gas. They were professional and courteous the entire time. I highly recommend this company if you want quality work and professional conduct.
Judy C.
Judy C.
2/20/2020
Isaac and his team arrived nearly immediately after I discovered a water pipe break in the crawl space in my 85 y.o. two-story house that had occurred the evening before. EJ Plumbing couldn't have responded any faster. All of my old galvanized water pipes (e.g. the whole house) needed to be replaced, something I had expected might be the case. Isaac's photos from the crawl space confirmed. So a few weeks ago on a Friday: 7 large plumbing trucks + 13 plumbers + 9 hours = WATER! Right where it belonged...in my new copper pipes. Awesome!
Becky J.
Becky J.
2/20/2020
Saw great reviews. Could not believe what they charged me! Crazy. But I was in a bind as my usual plumbers, with reasonable pricing, were unavailable. They charged 3 times as much as most. I was desperate to get a clothes washer in and that's the only reason I didn't send them away. That and losing $150 to send them away.
Colleen R.
Colleen R.
4/28/2019
I must say I feel completely ripped off... had a leak start under our kitchen sink. Contacted EJ Plumbing off yelp with great replies however they set up the appt before telling me there was a $150 charge to come evaluate but that that would be applied toward repair cost. Ok well it had to get done right? So they send a tech out who was very nice and friendly but he was here 15 minutes maybe and basically said you need a new faucet, but I can't install today because the one I have on the truck is for 3 hole install and you need a 1 hole.  I asked if I buy it would my $150 be applied for when he could install?  He said no.  So I paid $150 for someone to tell me I need a new faucet and he left and I still have a leaking faucet.  So upset. I went and got a new faucet from Home Depot for around the same amount $150 and installed it myself. Don't waste your time and money. They won't help you just take your money!
Tuvik B.
Tuvik B.
8/25/2015
Quick, effective and inexpensive.
Came within an hour, fixed an overflowing toilet and gave some good maintenance advice.

Excellent service.
Dave F.
Dave F.
10/24/2018
Replaced our sewer line and did a fantastic job. I cannot imagine seeing 5 guys work harder than they did, and their attitude was positive the entire time. They put up with my multitude of questions, performed well and completed the job as promised.  Five stars all the way.
Daniel P.
Daniel P.
10/23/2020
We are so impressed with EJ Plumbing. We were lucky to have found them, thanks to Yelp. It turned out that they were contractor level and had the workers, experience and skill to deal with our complicated situation. From the first phone call to the settling of the bill they were professional, hard-working, and ethical. We had a leak in our backyard that turned out to be from one of the lines that fed water from the street connection. It broke because it was old galvanized and its time had come. That led to having to replace over 300 feet of pipe with copper, involving removing pavers from the patio and the driveway, digging up pipes through dirt, and in some cases removing roots, etc. Getting to the connection with SJ Water was a project all its own. A two-day estimate turned into four days. The crew showed up on time, were hard-working and unfailingly polite. They replaced the pavers expertly and left everything immaculate. At the end, the owner quite rightly asked us for an increase over the estimate, because the job turned out to be harder and longer than it first appeared. What he proposed and we readily accepted was more than fair, given the circumstances. We enthusiastically recommend EJ Plumbing.
Dennis H.
Dennis H.
12/23/2017
Been using EJ Plumbing since the started in the mid 2000's. They are always on time and on budget, back up their work and the prices are reasonable. So mice to have an honest plumbing company to do business with.
David H.
David H.
02/07/2020 12:00:00 SA
Chris installed a new faucet for our 20+ year old bathroom. He was on time,  efficient and left the area cleaner than what it was before. We will definitely use him again for our future plumbing needs.
Steve C.
Steve C.
6/16/2015
This is an excellent family owned business with fantastic plumbing service! Forget Home Depot and that type of nonsense.
I called EJ Plumbing on a Monday about getting my water heater replaced. Sam came to my home on Tuesday. Hand shake, very professional. Someone you'd be comfortable having do work at your house. He had everything he needed, including a nice new Rheem 50 gal water heater. He finished the job in about an hour. Excellent job. Would highly recommend EJ Plumbing to anyone looking for a new water heater or other plumbing needs.
Steve
Skr S.
Skr S.
8/15/2019
These guys are super busy - their customer service is horrible. I wasted 2 hours waiting for them - no show and had to cancel.
Zubin V.
Zubin V.
12/27/2017
Greg came out this time. He was super responsive and efficient as well. Love these guys -- my go to plumbers.
Carrie O.
Carrie O.
02/12/2015 12:00:00 SA
We found EJ Plumbing on Yelp, and they have lived up to their stellar reviews.  Their bid was on par with the other three companies we heard from, but the people from EJ were all knowledgeable, polite, and professional.   Eddie was the plumber who came out to fix our gas line.  He and his crew had to remove many plants, as well as pavers from our driveway.  They did all this work with speed and care - the site looked clean and tidy despite their extensive work.  

They were able to get everything done in the time estimated, yet had to wait 5 hours for the inspector to come (the inspector missed their window by 3 hours).  Eddie was professional throughout the wait, then cheerfully closed up the trench and replanted the plants as if his day had gone to plan.  I'll definitely hire them again.
Duy N.
Duy N.
11/26/2019
They did a pretty decent job, but it lasted for maybe a week and i had to call them back to re-do it.
Sri K.
Sri K.
9/27/2018
Had a broken bathtub faucet and the water wouldn't shut off. I had to turn off the main water value to the house - and called EJ plumbing. They were very responsive; sent out a plumber within 2 hours.

Michael arrived on time, very quickly determined that it was a broken cartridge, said that he had the part, quoted the total price including the $125 flat fee they, made sure I was okay with it and proceeded with the repair. Hardly took ~5 minutes.

Overall happy with the service.
Joel L.
Joel L.
5/21/2018
Leaking and clog sink in the kitchen. Everything went well and problem solved. Good service!
Joanne S.
Joanne S.
12/11/2017 12:00:00 SA
Great response time, very friendly and informative serviceman Gregg was great. He explained the various options clearly and was able to fix the problem quickly and affordably - and cleaned up neatly.
Carrie H.
Carrie H.
1/25/2020
Hi!  Our tenants called over the weekend to mention what looked to be a small leak from the water heater.  While the water was still heating and such, this usually indicates the machine is ready to blow.  Due to great reviews on Yelp I called E&J first thing Monday morning--did not expect same day appointment but got one.  Sam arrived promptly and diagnosed leaking supply lines that could be replaced easily vs. a whole new water heater that was barely 5 years old.  We so appreciate the expertise, professionalism and kindness, plus worth every penny!  Thank you!
Tracy S.
Tracy S.
07/07/2017 12:00:00 SA
Great service: prompt, polite, professional. Gregg is our usual technician and he fixes and explains everything most courteously. We use EJ for all plumbing needs and we have never had a complaint.
John R.
John R.
1/22/2020
My sewer in my front garden was overflowing (ugh). Chris from EJ Plumbing came within the expected time, along with a call to say he was on the way. He told me the cost and the whole process. He kept me informed throughout the job and wasn't satisfied until water was flowing freely when I had the bath, all the toilets and sinks running. I am pretty confident that the line is clear and that he managed to clear out all the roots that caused the problem. He also gave me some options for more permanent fixes, along with a price from his manager for a complete replacement. All along there was no pressure to permanently address the problem and Chris believed that the problem would not return for at least a year, so nothing urgent needed doing. Thanks for the service Chris!
Jitendra S.
Jitendra S.
08/06/2019 12:00:00 SA
Have not done the work but really poor experience getting someone to visit and give estimate - called five times - no one picked up, spoke to multiple people, everyone asking the same information, tone of the scheduler was not good - finally decided not to move forward.
Somsay C.
Somsay C.
1/19/2020
Chris F. From EJ Plumbing was efficient with his diagnosis and work for the leak I had. Would recommend using EJ Plumbing.
Ross R.
Ross R.
1/17/2020
Had some issues with our drain. Chris came out and did an amazing job, he was very knowledgeable and thorough.
Vasu G.
Vasu G.
6/26/2017
Based on the recommendation from Carlos at All Action Water Damage, I called EJ Plumbing for a plumbing problem at my home and they promptly sent someone within a day of my calling to address the issue. It was more complicated than it should have been, but, the technician was courteous and thorough. I would strongly recommend this company.
Ceanne R.
Ceanne R.
1/17/2020
Our kitchen drain started leaking yesterday.  I called a couple of plumbers and left messages.  A friend recommended EJ Plumbing so I gave them a call.  Spoke with someone immediately.  She said she'd send someone out the next morning.  Chris showed up - right on time!  He looked at the problem and replaced the broken pipe piece.  He checked for other leaks too.  He even cleaned up before he left!  I recommend EJ Plumbing!
Mehak D.
Mehak D.
12/07/2014 12:00:00 SA
Pros
- They are always on time.
- They are extremely easy to schedule with.

Cons
- I wasnt happy with the faucet installation they did for us. They installed the faucet but it wasnt sealed well enough. They blamed it on the faucet quality. When I asked shouldn't making sure that the installation is not leaking and thus applying caulking to prevent that would be part of their job, they just told me that they didnt have clear caulking and I would have to do it myself. Not happy with their service at all.
Katrina D.
Katrina D.
9/15/2017
I normally use a different plumbing company but they were not able to come out so I was referred to EJ plumbing and it's safe to say I will never use another plumbing company again! Upon my first call I spoke to Janice she was very help full and got me on the schedule for later that afternoon! Unfortunately I had double booked myself and called back to reschedule and I spoke with patti, she was very understanding and scheduled me for the first appointment the next morning, a tech came out to my house and gave me a price for my backup and was done in about an hour! This company is someone I recommend to anyone any everyone! They have made such a frustrating situation into a complete breeze! Thank you again EJ PLUMBING AND THANK YOU AGAIN PATTI AND JANICE!! You guys are amazing
V. N.
V. N.
1/18/2017
I had a leaking kitchen faucet and had sent a message to EJ Plumbing about my issue. I described the problem and Manny responded and made the assumption that I needed a new faucet. I decided to call another plumbing company instead and they came out and fixed the issue. I DIDN'T have to replace my faucet. Thank goodness I didn't listen to Manny!!!!
Tanya S.
Tanya S.
04/11/2017 12:00:00 SA
Wow, customer service still exists in Silicon Valley!?! Definitely recommend this company and their worker Jairo!
My husband and i were kicking it at home on a Jewish holiday  (Passover) after our big Seder dinner the night before when I noticed a small bit of water pooling from under the toilet.
This does not look good.
We just moved about 6 months ago into our home in EPA after extensively remodeling it. The idea of yet again dealing with an urgent plumbing need was the LAST thing I wanted to do with our day off and on our holiday.
I look at yelp to see who is fastest and seems reasonable (they are not going to get to my house and then change the price based on what kind of cars we drive or how the house looks). I have a lot of experience working with vendors from the remodel and know how much a job is worth. Nobody likes to feel ripped off and or played.
I called the office after they emailed me with in an hour.
Nice woman over the phone said someone should be out to me with in the next 2 hours. Then she called again to tell me the guy was on his way about 45 min later. She also informed me that the $125 service fee CAN be applied to the total bill AND yelpers get an additional 10% off. She offered it, I did not need to ask. With construction being in such high demand, some of these blue collar guys charge as much per hour the a partner in a law firm ; )
Jairo was our service man and he was clean, respectful and a clear communicator. He initially examined the toilet to see what the problem was but did not know at first. Had to take the toilet off. Once the toilet was off, there was no smoking gun that would indicate what the problem was. It seems that there might be a very small hair line crack on the under side of the bowl. A manufacturer defect! Only someone with a great eye and a desire to do a great job would catch and or mention it.
He offered to patch it but my hubby and I opted to just get another toilet.
Jairo kept himself busy by moving the toilet outside  (we are now going to have to go back to Kohler) and clean up. Hubby got back fast and then it was maybe another 15 minutes and Jairo had the job done.
Awesome. Totally awesome.
Bagath S.
Bagath S.
10/10/2017 12:00:00 SA
We were out of hot water for a couple of days and when we tried to call other companies they either wouldn't show up or try to diagnose the issue via phone. But when we called EJ plumbing they sent out Greg immediately and he was very knowledgeable and fixed the issue right away. Another happy customer!
P S.
P S.
07/03/2017 12:00:00 SA
You might think an honest, responsive, reasonably priced plumber is impossible to find in Silicon Valley.

These guys are all of that and more!

- they almost always pick up if you call - or call you back in an hour or so. Once called at 4pm on Friday and they called me back at 6pm
- do same day work if they can
- always on time
- really polite and helpful
- reasonable prices
- one time they came to look at something and it was a 2 minute fix - and they refused to be paid!! (normally you pay about $100 just for a plumber to show up around here)

I'm never using anytime else and am referring everyone to them.
Michelle G.
Michelle G.
10/31/2019
I have gone to EJ plumbing a few times and have never been disappointed!  Late last night I emailed for an appointment for 2 backed up sinks and Michael arrived by 8:30am!!  He was extremely nice and considerate.  I even asked him about something that had nothing to do with what I requested and he fixed it within minutes then explained what was happening.  We chatted about plumbing and life and laughed.  He was extremely knowledgeable and honest.  Will most definitely go back to EJ plumbing and refer them to friends and fam.
Tessp P.
Tessp P.
7/28/2017
Michael did a great job replacing my kitchen faucet today. He encountered some challenges fitting the faucet but came up with creative solution that worked! He tidied up the space underneath the sink too before he left.  I'm very pleased with his work. I also had EJ Plumbing replace my water heater a week ago and like today, they did a great job.
Tiffany C.
Tiffany C.
08/12/2019 12:00:00 SA
Guillermo came when expected. He was so nice. He  explained everything in detail. Helped out with the little things past what I needed. Amazing service. Will definitely be hiring them again!!
DJ C.
DJ C.
12/11/2014 12:00:00 SA
They have great reviews, but are very picky on who they work for.  Based on the phone conversation, I needed the air pipe for my kitchen sink sealed up.  There was already an existing hole.  THEY ARE A MONTH OUT was what I was told and to go to someone else.  

Really plumbers a month out?  I think not.  Thank anyways, I will make sure that I do not recommend you to my clients that do remodels.  Nor the contractors that I work with.  

Based on the reviews, if its easy or a large job they will be there for you.  if it smaller, see you later.
Michael L.
Michael L.
1/16/2017
After the city plumber refused to help us with a problem in our sewer lateral we called EJ plumbing. Jairo came by the house less than an hour after we called and thoroughly snaked our sewer cleanout, cleared up the problem, and gave us a lot of helpful info. He was really friendly, didn't rush the job, and was very professional and courteous. Definitely calling him again next time we have a problem!
Michael M.
Michael M.
11/12/2014 12:00:00 SA
Short version:

Called to ask about servicing a water heater at my local hotel. We have always been confident in this team even though not choosing them in the past.

However this time the employee answering the phone upon hearing that we needed a diagnostic and likely repair we were told sorry we can't help you and then was hung up on.

Is this how this company treats the community and those that serve it?

I will be sharing with our network, clients, vendors, and local contacts about who not to do business with if this is how you do business.
Susan B.
Susan B.
07/06/2018 12:00:00 SA
I guess E.J.Plumbing doesn't need another 5 star rating, but i have to tell you how pleased I was with Danny Jimenez and the whole crew that replaced my main water line meter to house.  I had gotten 5 estimates from recommended companies.  E.J. Plumbing came in lowest, so I was a bit nervous, but I went with them after discussing with Danny exactly what he would do.  He agreed to some changes I wanted, and the price was even lower.  Wow! That is honesty!
The crew worked fast and expertly.  They did a great job, and left the yard exactly as they found it (actually cleaner and neater.)
Thank you, E.J. Plumbing!
Mayura P.
Mayura P.
10/13/2019
We are very happy with the job EJ Plumbing did for us. They replaced the old cast iron sewer pipes with the new PVC pipes. The work was completed to our great satisfaction under the supervision of Daniel who is very efficient and knowledgeable.
Carmen N.
Carmen N.
10/11/2017 12:00:00 SA
Third time using EJ Plumbing and they're the best! I always get fast response from their team. Victor came out today to work on 2 clogged tubs and he quickly identified and fixed the problem. He was courteous and efficient. Hopefully I won't get anymore plumbing issues, but if I do, I'm calling EJ again!
Prithvi A.
Prithvi A.
11/27/2017
Highly responsive, got a quote in less than 20mins and the plumbing issue was fixed within two hours. Would definitely use their service again.
Elizabeth I.
Elizabeth I.
11/06/2014 12:00:00 SA
WHY ON EARTH CALL ANY OTHER PLUMBING COMPANY?
This company is competent, pleasant, fast at responding and AFFORDABLE.

DETAILS:
Today, we had a clogged toilet and sewage coming out of the sewage pipe (that's my term for what looks like a small covered drain hole) outside the house near the problem bathroom. Someone had flushed lots of wet wipes and there were tree roots that caught them in the pipes and were causing the clog.

Ray came today in exactly the 15 minute time window that was stated to us. He was so pleasant, professional, competent, considerate and fast. We had contractors here (working on remodeling the porch) who found the sewage leaking out this morning and they made a mess when they poked around in the drain and took some wet wipes out. In the blink of an eye, Ray cleaned up and hosed off what they did without being asked to before he left. He conscientiously put everything back where they were (holes covered, yard gate closed) and as I said about the contractor's mess, he actually left things better than he found them.

The service (to snake the pipe, remove roots from the pipe, run hose water, clean up and anything else he did to make sure the clog was clear) cost $145.

Ray and the whole experience were PERFECT. Ray was so competent and his job skills come so naturally to him that he is so pleasant! That goes a long way for the customer as none of us are comfortable when this happens. It is a nightmare. But we are not dreading the next time someone flushes something odd down our toilet (as much) now that we know who to call! Manny, the owner of the company, is Ray's brother-in-law which doesn't surprise me. Family businesses are the way to go and they are more proof of it. Thank you very much, Ray (and EJ Plumbing), and please keep going the way you are! We will recommend you to anyone and everyone.
Bearman S.
Bearman S.
8/27/2019
Our downstairs toilet backed up on a Sunday morning and a neighbor highly recommended EJ Plumbing.

I called them at 9:34 a.m. and their nice receptionist very professionally took down all my info, including my request for a call back one way or another if they could not come out that day so I could find someone who would.  10 minutes later I received a call from their service manager who scheduled a visit between 11 and 1 that day and explained their fee for a visit would be $150 regardless of the day of the week, so I wasn't being charged more for Sunday.  He told me the $150 included snaking the toilet, and if they had to roto router the line it would be $225.  The service tech called me around 11:20 and was there by 11:45.  He was snaked the toilet, which didn't work, so he roto'd the line and cleared out tree roots, which fixed the problem.  He invoiced me $225, which is what I was told it would be.  I was very pleased with every aspect of their service, I would use them again and I can easily recommend them.
Fran V.
Fran V.
1/29/2019
We experienced a sewer back up in October 2018, this happens periodically because roots from the tree grow into the gaps of the sewer pipe. I called EJ Plumbing because they received great reviews here on Yelp and they are located in Santa Clara, where I live. Calling their dispatch was a good experience, and they arrived promptly a couple of hours later, but this crew clearly had no experience with sewer backups from our -fairly typical for Santa Clara-house, he started to look for other cleanouts? (we have one right outside our house, and one down the driveway),  and proposed to first send a camera in the sewer line? That sounded like an unnecessary upsale. After a very quick rotoroot they presented me with a $195 bill.......expensive! And that bill also shows their P.O. box address in Palo Alto, not Santa Clara....
Arnold C.
Arnold C.
11/10/2014 12:00:00 SA
Short version:  EJ was able to install a new water heater, same day at a competitive rate.  Install was on time and done well.

Long Version: PGE and came out to for a gas smell in our house.  In the end we didn't find anything but when he turned the gas back on and re-lit our water heater, there was a pause then a small boom as the gas had built up before gas lit.  The serviceman pointed out that this was a hazard and he was not allowed to re-start the hot water heater and suggested I get it repaired.

The next morning I called EJ Plumbing and described the problem.  The hot water heater was more than 10 years old so they recommended a new one since parts/labor for repairing the old one would run 1/2 the cost of a new one and the life of the old was was pretty much done.

He was able to arrange someone to come out in the afternoon.  They arrived within the promised window and removed and replaced the water heater in a little over an hour.  I ended up getting a Rheem 48 gallon water heater installed and the old one removed for $1250.

They installation guy was also able to help me replace a leaking hose faucet for free!

It's now been a month since my install and have not had any issues with the hot water heater or the installation.

They are highly recommended!
Andrey S.
Andrey S.
11/22/2014
My first review on yelp ever.

I called them on _Saturday_ morning at 8:30am. Water heater stopped working. It was fixed by 10:30am. Can you really beat that?

Office is closed on weekends. I left message via yelp. Manny called me back 30 minutes later. We quickly diagnosed things on the phone. Louis (if I got his name right) arrived 1 hour later, with replacement parts. 30 minutes later I got hot water. And they didn't even charge extra for working on weekend!
Aravind S.
Aravind S.
12/25/2014
I called them on Christmas day to fix a block from the house to the main line. The bathtub and toilets were blocked with standing water. I was trying to find somebody who'd come out and fix the problem. I called EJ plumbing and they said they'd try to find somebody who can come out today but there was no guarantee. Somebody did call and come out within the hour.

It took around 45 minutes for Ray to fix it. He explained things a bit which was helpful. Since my house didn't have a clean out, he had to get to the roof to insert the snake in the vent. It cost $400 (extra for having to get on the roof) which may be a bit expensive from what I can tell so far, but the prompt service was great and given that this was a holiday, I have no complaints!
PENELOPE S.
PENELOPE S.
4/26/2017
Alex came by at shirt notice with helper.  EJ is the best.  Very responsive.  I'll definitely make my wish list
Greg M.
Greg M.
01/08/2018 12:00:00 SA
Better than expected.  Called Saturday afternoon for a quote to replace water heater (non-urgent), replace angle stop and supply line to a toilet and replace leaky outdoor hose bib.  Agreed to quote and work was scheduled for Sunday afternoon.  Everything went smoothly and I was charged exactly as quoted.
Anu L.
Anu L.
8/24/2017
I didn't expect it would be hard to find a plumber to install the new toilet. After calling around several companies, I am pleased to find EJ Plumbing. They gave a reasonable quote for the work and had time to do it with a short notice. The plumber was very well mannered and did an excellent job. Happy with EJ Plumbing!

This is my second review for EJ Plumbing to credit the wonderful work. I had a leaking bathtub in the second floor bathroom. The other company offered to fix it with a $3000 quote and up to $7000 with ten years warranty!!! They gave me no breakdown for parts and labor. EJ Plumbing arrived and offered to fix the leak with a total of $750 including the parts for the future prevention. During the prepare Mr. Jake discovered that my main waterline did not shut down at all! It would have a huge accident risk in the future. I hired Mr. Jake to repair the shutdown piping. The work he did is a piece of art! I continued by hiring him to do the repiping in the backyard, once again beautiful work. I truly enjoy looking at the piping work and send my high regards to Mr. Jake and EJ Plumbing. Thank you!
Al S.
Al S.
05/12/2018 12:00:00 SA
Arrived when they said they would. Fixed the immediate problem (a leaking irrigation pipe) immediately, then came back the next day to replace the the main irrigation pipe and valves that needed it. Did a great job.

Now I know who to call if I have plumbing problems in the future.
Gloria F.
Gloria F.
2/15/2017
I called them yesterday and Alex came out in an hour. He worked diligently for 3 hours, trying everything he could think of and more to try to clear out our sewage drainage pipe and trying to save us as much money as we can while he was at it. Although he was not able to clear it after 3 hours I would still recommend him. He was very friendly, helpful and informative and let me know exactly what he was doing and what he would try to do the whole time. He also cleaned everything before he left.

I would also like to thank Ray and Mel for coming to my house this morning and bringing their big guns to clear out our stubborn clog. It was pretty bad, but after an hour it was all fixed and we were able to use our bathrooms again.

Thank you to all three of the men! You were great and we appreciate everything you did. We would definitely recommend your company and these men to anyone who needs a plumber.
T T.
T T.
11/13/2019
This evening, I had a plumbing emergency due to some incomplete work done on my water heater by a different plumber. I called EJ Plumbing and explain my predicament and they calmly diagnosed the issue over the phone and told me what to do to easily resolve the issue. They were courteous, knowledgable and they saved me tons of time, money and stress!
Pippo P.
Pippo P.
4/28/2018
They did a great job of fixing a pipe plugged by a broken backflow valve. Jose Luis was professional and thorough in fixing the problem.
Ross F.
Ross F.
2/14/2017
EJ Plumbing is great! A Palo Alto building contractor recommended EJ Plumbing a couple of years ago -- best plumbing service we've had in all the decades of calling for plumbing assistance in Palo Alto.

I know I can rely on Ray's expertise and professionalism to actually diagnose the problem and address it appropriately.

Ray did a great job solving the problem of tree roots clogging the sewer line seasonally.

This time, Ray checked whether the blockage required immediate clearing, or whether we could wait till the next day instead of subjecting my neighbors to noisy clearing of the sewer line during the night.

Many thanks to Ray for being so thoughtful about this -- as my neighbor was having a special Valentine's Day dinner -- and having the sewer line cleared right next to their dining room and kitchen was not going to make for happy neighbors!
Avanti N.
Avanti N.
11/11/2019 12:00:00 SA
EJ plumbing did a great job of replacing our water heater. They provided accurate estimates, suggestions on doing some things ourselves to make it faster/cheaper and also handled a damaged part of the water heater as fast as they could. Recommend them highly.
Sandi K.
Sandi K.
4/13/2017
If a broken Septic pipe had to happen, EJ Plumbing made the unfortunate problem as painless as possible.
Ray Sanchez and his team of Mel and Angel, showed up when they said they would, they evaluated the problem and realized the garden was too beautiful and too difficult to dig up. Instead, they replaced 55 feet of broken pipe using a trench-less method.   They completed the project in one day.....during the process, several rows of brick patio needed to be removed so that they could dig down 6 feet.

Even though it was threatening to rain after a long, hard day's work they completely replaced all the bricks and even needed to re-cut several of them to make them fit flush to the new clean out coverings.

I have complete confidence and appreciation for EJPlumbing.....
Mark B.
Mark B.
9/19/2017
Water was flowing out of the downstairs toilet when the washing machine would empty.  Called EJ Plumbing and scheduled a plumber for service on the same day.  They provided a two hour window and Jake showed up at the very beginning of the window time-slot.  He asked what was going on and within a total of 15 minutes the issue was resolved.  Fantastic service and Jake was extremely friendly and knowledgeable.
S C.
S C.
4/19/2018
This company is very easy to deal with, starting with making the appointments. There are no long holding time, and the ladies who answered the phone were pleasant and competent. I called in the morning, and Isaac came to my house within a few hours, he replaced my water heater in an efficient manner, he was very patient with all the questions I had asked him.
What he did not know he answered honestly.
I will use this company again.
Dawn E.
Dawn E.
09/03/2019 12:00:00 SA
First of all, I was very pleased with the company's ability to give me same day service and several options for arrival times. Then Isaac, who was very knowledgeable, professional, and well-mannered, immediately diagnosed the problem as a worn out and therefore leaking bathroom faucet rather than what I thought was a broken seal beneath the toilet. He then was able to tackle and complete a much more complicated and unexpected job, requested by my husband, before leaving our house for the day. Once we purchase the replacement faucet, we will be requesting that Isaac return, and we also have some additional jobs we know he will be able to easily take care of. Thanks EJ, for hiring such a highly skilled and personable plumber!
Marc P.
Marc P.
09/03/2019 12:00:00 SA
I had a variety of problems with my kitchen sink and garbage disposal.  EJ Plumbing came--exactly when they said they would--and quickly solved them all.  I'm very happy with their service!
Annette F.
Annette F.
12/05/2017 12:00:00 SA
Hello
I have a busy pet sitting business in PA ,and on occasion ,need plumbing services. My sitter, walked into one of my clients home today, to find the kitchen flooded. After the sitter shut down the water main and had control of the situation, then I got the call to find a plumber. I called EJ and within fifteen min Luis Sanchez arrived. Super nice guy and very professional. He had the problem fixed with in five min. I was amazed. This company will be my go to plumbers from now on. The clients where pleased and happy that the bill was not outrageously high. Vary fair and competitive pricing.Thank you to the receptionist that I first talked with, who had the knowledge, to know that this was an emergency. Great job guys.
Randy R.
Randy R.
8/15/2014
I nearly didn't write a review for this company because there are already so many 5 star reviews that it almost seems redundant.  Still, I want to give credit where credit is due and Manny of EJ Plumbing impressed me.

Short story:  I needed a relatively small plumbing repair done at a rental we own, found EJ Plumbing on Yelp, called and talked with Manny, he handled it promptly, showed up when he said he would, did competent repair work and billed me a reasonable sum.  

That's the way it's supposed to be but too many repair companies (of all sorts) just don't seem to be interested in or capable of doing that.

5 Stars for Manny and EJ Plumbing.
M M.
M M.
02/10/2017 12:00:00 SA
Alex, from EJ Plumbing is most professional, punctual and helpful. He helped to service our commercial building recently and he covered every bit of the job in the best way. He is also very polite and thoughtful. Thank you for your reliable, quick and trust-worthy services.
Billy Q.
Billy Q.
6/24/2019
I was in need of a water heater replacement with same day installation. After reaching out for quotes, called into the main office line and was speaking with Maria. We arranged a time and Isaac showed up within the two-hour window. He was up front about needs/requirements/do's/don'ts and quickly assessed the problem. He had brought a standard size replacement, but my living spaces required a short tank. He had his colleague Jose bring one as he prepped removal of old unit. They took care of the fhouse looring by laying out carpet runner. Their service truck had everything needed for the replacement so I wasn't stuck waiting for a parts run. Fast forward a few hours, install complete, basic how-to, preventative maintenance tutorial, and now household has hot water again. Best part, their same day service made me look like a hero to the fams. But we all know who the real hero was...
Maya R.
Maya R.
11/01/2018 12:00:00 SA
Unprofessional service that disrespects people's time. We scheduled an appointment and no one showed up. When I called, the receptionist said that they had called us to confirm and no one picked up so they decided to cancel the appointment. We never received any calls. We rescheduled for the next morning and again no one showed up. I called again and the receptionist said that for some reason the appointment was cancelled in their system. Again, we hadn't cancelled and I had rearranged my morning to wait for someone to come. As a working parent who needed to deal with an urgent plumbing issue, this is not a company that I would trust as they clearly do not have much respect for people's time.
C W.
C W.
8/27/2019
Joksan and Gavin installed two pressure-assisted​ toilets they were polite clean, timely and most importantly completed the job correctly;-)
Sharyn S.
Sharyn S.
1/30/2017
Victor and Danny have been great to work with.  Victor came again today - he was polite, courteous, thorough, very quick to fix my problem, and he cleaned up after the job.  He explained the problem to me in terms that were plain English so I understood my options. I will use them again and plan to for my re-piping project this year. I highly recommend them.
Pinar E.
Pinar E.
12/06/2016 12:00:00 SA
They gave us an appointment very quickly upon our call. Arrived promptly. Worked cleanly and efficiently to replace the plumbing that was leaking under our laundry sink. Gave us a warranty after extensive testing. Identified and fixed another kinking hose under another sink for free. Wore shoe covers inside the house to keep everything clean. Everything was explained clearly. Very pleasant experience.
Kimberley W.
Kimberley W.
10/16/2014
My tenants had a clogged toilet and Louis spent many hours working on it. Apparently there were huge pepper tree roots that grew into the lines and were clogging it. Louis instead of replacing pipes that would have added up to a hefty fee, instead dug in there to clear the pipes free of the tree roots and I ended up paying much less money to take care of the problem. A+ in my book for Louis persisting and taking care of our problem at a fraction of the cost.

Secondly, he came by our own house to help us with a clogged toilet. He very frankly told us that snaking our toilets would not help our situation, since it was probably build up of calcium in our pipes. He then gave us suggestions on what we should do instead. And also took the time to look at our water heater and give us his opinion on whether we should replace it or not.

All around honest guy, someone who didn't want to make work for himself and only do what was necessary. He left our house after 20 mins of talking and not charging us a dime! I highly recommend EJ Plumbing!
Ethan X.
Ethan X.
11/09/2018 12:00:00 SA
A $150 service fee for just showing up at your place to give an estimate. We didn't go with them because their quoted price was too high. Nevertheless, I had to pay them $150 for showing up.  Eventually, I had the problem fixed for $120 by another service provider.
Michael K.
Michael K.
10/28/2017
Big thank you to Jake for his professional help!!!

Had really stubborn kitchen drain line clog. He had to snake it 3 times with 100ft long snake.

Very helpful and patient to get the job done!!

This is A+++ service!  Thank you!!!
Anne G.
Anne G.
10/15/2019
After being told by another plumbing firm we need to to replace the sewer lines in the front yard, Justin from EJ Plumbing came out, cleared the line to the street and all drains are now clear.  Justin was great to work with.  He will now be the only plumber we call.
Jerry L.
Jerry L.
06/06/2014 12:00:00 SA
On day one, Gary and Mark came over to diagnose a recurring backup in our sewer system and after 6 hours of camera work, digging, and snaking, they managed to uncover and even bigger mess.  The city system was actually backed up.  Mark went above and beyond the call of duty, skipping lunch and working into the late evening.  Had I known, I would have bought the guy a steak dinner and a bottle of his favorite drink.  After all, swimming around in a 3 foot deep cesspool of disease and filth (think Bog of Stench for you Labyrinth folks) he certainly deserves a stiff drink.. or two to forget the horrors.

After calling the city to fix their mess, we left it alone overnight hoping that it would drain.

The next morning, the hole drained and Mark was back at it digging and fixing the pipes.  I really have to commend the guy for not puking all over the back yard.   Great way to spend a Sunday for sure.  The smell was ever present and by 5, everything was cleaned up and he even went so far as to scrub the mud off the concrete walkways and disinfected as much as he could.  That was an unexpected touch.  I would imagine he went home to take a dip in a vat of Clorox himself.  My apologies to his family.  I'm sure they'll be smelling my sewage for weeks to come.

EJ Plumbing may not be the best price out there but when it comes to plumbing, workmanship far outweighs price.  But considering the fact that they came between $50-200 less than 2 others who didn't even want t come out to look, I felt the price they gave us was pretty fair.  The 10% first time discount, made it even more reasonable.  The finished repair was some of the best handiwork I've seen from a plumber and I'm sure it will probably outlast my house.

These guys will be my go to folks for all things plumbing from this day forward.

Update:  My pipes finally failed and ended up with a solid burrito of black root balls and only God knows what else.  It was so compacted, I'm surprised the water drained at all.  Needless to say, I called the team up again to do a full on trenchless repair and in a day, my pipes were clean, free flowing, neatly and expertly done.  Yard is a mess after being dug up but time will heal the grass wounds.  Not much you can do when the tenants can't poop!

I wish I could give them 6 stars.
CJ C.
CJ C.
6/25/2019
Our experience with EJ Plumbing was exceptional. Very exceptional. Guillermo and Jairo solved our clogged kitchen sink problem. I've managed to keep our kitchen drain working for the past 10 years with drain cleaners and snaking it myself. This time around I knew it was finally time for a professional cleaning.  A friend recommended EJ Plumbing. We called the office in the morning and Guillermo arrived within a few hours. Both the office and Guillermo contacted us about 15-20min before they were on way to our home, nice! Guillermo was friendly, very knowledgeable and made sure that he got the proper diagnosis and fix for our issue. A hydro jet was needed to really clear out our kitchen pipe. Guillermo wrote a detailed description of his findings and what was needed to fix our kitchen pipe. That's a first, usually for home repairs we see a few lines if chicken scratch for work performed. Guillermo scheduled Jairo to come the next day to do the hydro jet.
Jairo arrived the next day, again the office and Jairo contacted us about 15-20min ahead of time that they were on their way. Jairo used the hydro jet from the roof vent and years of stuff started to come out. The kitchen pipe was not clearing as expected so Jairo opened up the cleanout. From the stuff that came out I'm guessing it was never professionally cleaned since our place was built in 1988.  Lots of grease and who knows what else. Once that was done Jairo made sure to clean our kitchen sink and floor as well. During the entire time Jairo was kind and explained what work was being done. The work order written up by Jairo was very detailed just like Guillermo.
Both Guillermo and Jairo had a very positive energy when they were with us. It really showed that they enjoyed their work and enjoyed being a part of EJ Plumbing.
We now have a clear kitchen drain pipe that will be good for years to come. We will definitely use EJ Plumbing for all of our plumbing needs and will gladly recommend them to our friends.
Narasimhaiah S.
Narasimhaiah S.
10/09/2019 12:00:00 SA
I had a water repiping issue that a plumber had backed out of due to lack of hands. The connection to the house was stopped due to a big leak near the mains. EJ guys stepped up and resolved the issue before the end of the day. They completed the city permit and handled some regulation issue. Awesome guys!
Das L.
Das L.
5/26/2016
UPDATE::
We appreciate the Managements are reading our Reviews.  Before contacting us, please speak with your service person, Louis.  
Before he left, we asked that he speaks to the  Management about our feedback and dissatisfaction.

Please contact us afterwards if you can do something about the ZERO WARRANTY.  All we are asking is what Other companies will provide and a peace of mind.

This is worth another STAR for reading and responding.  Thank you.

           ==============================

We called EJ Plumbing recently for a sewer backup issue.  They charge $165 per service ( double what other companies charge).  We called them because of good reviews.  
The problem was fixed but we were VERY VERY disappointed because they won't give us ANY WARRANRY, ZERO!  

Regardless of what their explanations were, other companies we had hired charged only HALF their cost or $85 and completed with a 90days Warranty!

The business market is hard and competitive nowadays.
Would i recommend it to Families n Friends or call it back again for DOUBLE CHARGES and NO WARRANTY?

ABSOLUTELY NO!

Please reconsider your Policy again EJ PLUMBING to stay competitive.  

Ps.  No Warranty was NEVER mentioned prior to the work.
Katherine K.
Katherine K.
10/12/2017 12:00:00 SA
I've used EJ Plumbing several times since we moved here five years ago and they never disappoint. This morning Victor arrived on time, quickly figured out what was wrong with my disposal and fixed it within minutes.  Victor was curious and wore shoe covers on top of it, which I always appreciate. Whatevs the problem is, this crew always gets it done and explains the situation well to me. Highly recommend!
Dewan Z.
Dewan Z.
10/11/2017 12:00:00 SA
I had water damage in the house. Victor came to fix the leak.  He was very careful inspecting the entire room and making sure that there is no additional leak.  He is very pleasant and thoughtful.
Margaret M.
Margaret M.
5/24/2018
I wish I didn't feel the need to post this negative review, but I do. EJ's was recommended to me by a friend so I felt comfortable calling them. I have a 30 year old bathroom with outdated brass fixtures. I wanted to update them. I was informed there would be a service call fee which would be waived if they did the work. I was concerned about the range of what the cost might be, but after speaking with Mike the plumber in the phone, I decided to go ahead. The bathtub faucet has to be accessed from underneath the house, and we talked about it. When they arrived for the service call, I was informed by Mike that his boss told him they were not to do the job if it required going under the house. The reason was because it could take too long and he didn't want them messing with it. My thoughts were wow, I guess helping customers solve their problems is not what they do. Only work on the easy jobs!
Edward C.
Edward C.
5/26/2018
1: Timeliness
Spot on, called just after 7am and they came out around 8am the same day.

2: Quality of work
Clogged sink was the issue and was easily fixed by a long snake.  Clean up was good and the technician was very polite and friendly.  He tested that the blockage was definitely gone by running water for a few minutes.

3: Cost
I was given the esimate over the phone and in person before the job was performed so I can't complain that I was shocked by the price.  The issue I have is that I feel that the price was too high relative to the work involved and compared with other plumbing companies which I called.  EJ told me that there are 2 separate charges for unclogging the sink based on which snake is used - a short snake was around $150-$175 I think and the longer snake was around $200-$225 including tax.  First he tried the short snake but it didn't clear the blockage so he tried the longer snake which cleared it.  However, there was not much difference between using the 2 snakes except he had to get the longer snake from his van.  I called other companies and they told me that they do not charge more for using a longer snake, it's just one price for unclogging the sink which sounds more reasonable to me.

Unfortunately next time I shall call another plumbing company which charges around $50 less to get the same job done.
Diana C.
Diana C.
05/01/2019 12:00:00 SA
Really appreciated Sam show up on time and was very professional and helpful, communication was great, problem fixed.
Peter G.
Peter G.
10/06/2017 12:00:00 SA
No complaints here. I called them on Wednesday evening, and they were there on early Thursday morning. Once they inspected the problem, they gave an estimate of how much time and money it would take--and the final bill ended up being exactly that.
J C.
J C.
2/21/2017
I hired a handyman to replace the old toilet in the master bedroom. Because the 1-piece fancy toilet requires the distance from the centre of the hole to the water supply output to be larger than 8 inches which is larger than the existing distance 6 inches, he cannot proceed further.

I then looked for certified plumber's help on Yelp.  Michael from EJ Plumbing is very responsive to my request to schedule an appointment.  He sent Ray to help me.  Ray suggested what to do to avoid opening the wall.  Ray is a highly skilful plumber who finished the job in 90 minutes.  I am very satisfied with EJ Plumbing's quality service. I would definitely recommend them to others when it comes to plumbing.
Kin C.
Kin C.
8/22/2014
Shows up 20 minutes late, but courteous and professional all around.
Provided clear estimate on the work needed, but seems a bit costly
considering the simple job.
Janet V.
Janet V.
10/02/2019 12:00:00 SA
Great support from Chris and Daniel today for an emergency plumbing issue!  I appreciated the attention to detail, great recommendations and especially their great customer service.  Special thanks to Chris, for working through lunch and the amazing caulking job!
Tina L.
Tina L.
7/30/2019
Justin was prompt, and proactively put on his own shoe covers.  He skillfully and swiftly fixed the air gap leak while keeping his work area clean and sanitized. Justin furnished his own supplies - including paper towels - and courteously provided educational information.  Plumbing repairs have never been this neat and painless for me!
Thomas T.
Thomas T.
10/17/2016
EJ saved the day. My shower valve broke and I had running water that I couldn't shut off. Gregg from EJ Plumbing showed up within 30 minutes and fixed the problem within 20 minutes. The problem was resolved within an hour of calling them. And, Gregg is one of the most likable and skilled people you'll ever meet. Amazing service.
Ilene H.
Ilene H.
9/30/2019
There was a sewer backup in my carport and when I called them came out quickly and solved the problem.  They called with the price before starting work and I thought the price very good.  My tenants in the four-plex were extremely delighted that the bad water wasn't backing up the their cars.  I will definitely use this plumber again.
T J.
T J.
3/31/2017
My kitchen sink and disposal backed up and the plumbing place that I usually use gave me a 6 hour window for waiting. Unacceptable!  I found EJ Plumbing on Yelp and BOY was I HAPPY to have found them!!!  Patty was great getting Alex out there within the 2 hour window and Alex was AWESOME!  Always put booties on when he came into the house, was very careful when working under the sink and cleaned things up better than it was before!  He gave me all the possible options that might happen and the cost and clearly communicated with me everything he had done and what the next steps would be.

Finally got everything cleaned out and working beautifully! Everything is in working order now!

BOTTOM LINE, efficient, very friendly, clean and priced decent - Ask for Alex!  I'll be a returning customer if needed and will definitely refer people to EJ Plumbing!
Farzi R.
Farzi R.
9/15/2017
I have been using them for a few years and I should have written this review last year, but since I just used them for a maintenance related issue, I thought I share my experience.   They have done many jobs at our house, such Installing a recirculating hot water pump for the tankless water heater,  replacing our old pipes with copper pipes, replacing the sewer line and installing a new clear out along with other maintenance related items such as unclogging lines, fixing leaks and changing fixture.  

Very grateful for their prompt response.  An added bonus is that these guys are extremly clean, and leave no mess behind.  Finally, many in my neighborhood use them for variety of projects. A shot out to Patty for her help for scheduling and following up. All the guys working there are great as well. Thank you.
John R.
John R.
1/16/2018
Ben and his team came to replace the line to our firepit. He initially came for a free quote appointment. He was punctual and clearly an expert in the type of work that I needed to be done.

Scheduling was very quick once I decided to move forward. The day of the appointment, Ben and his team arrived 10mins early (a plus in my book), completed the work (including a non-trivial trenching) and stuck to his quote. Very happy with the work and the overall level of service. I will use them again!
Bonnie M.
Bonnie M.
4/24/2017
EJ plumbing came to my house within an hour of my call. They were courteous, friendly and professional. I was told what the problem was clearly. They solved the problem, with a generous guarantee, cleaned up thoroughly and gave me a discount. They are awesome and I highly recommend them.
Bonnie
Mountain View
Samantha F.
Samantha F.
7/14/2016
Victor arrived quickly, explained what he was doing clearly, and gave good advice about the most cost effective options I had with my toilet.
Anton A.
Anton A.
2/13/2017
We had an issue with our piping and Alex came over and fixed it quickly, and with great professionalism. Great service!
Conrad N.
Conrad N.
7/26/2016
Parts failed in 2 weeks. TBD on the time it takes to fix the issue.

Original installation is smooth.
Chris B.
Chris B.
12/20/2016
EJ Plumbing has been doing a great job taking care of our appliance referral customers in a timely fashion. Whenever we find a plumbing leak during our diagnostics they're are new go-to team. Big shout-out to Patty in their office.
Rikke J.
Rikke J.
9/13/2019
EJ Plumbing is fantastic! I called five different plumbers, and EJ Plumbing was able to come out and give an estimate in a matter of a few hours. They quickly identified the problem, and explained well what the different options I had were, in terms of what was urgent and what wasn't, and what the cost would be for the different solutions. They were able to get me to a point, where my gas could be turned back on, in the same day. Their technicians were extremely knowledgeable and friendly. I won't think twice about who to call, next time I need a plumber. They are knowledgeable, professional, and thorough yet efficient. EJ Plumbing is the way to go.
Teresa T.
Teresa T.
12/20/2017
These guys work hard. We had a big problem with sewage coming up into our bathtub. The entire 1952 era drain line needed to be replaced. The project took 3days, and every night, the team had our water and drain functional to get through the night. Loved the guys on the job, and the high tech cameras and expanding drain line.
Wayne F.
Wayne F.
2/20/2017
Just a quick review.  EJ Plumbing was a breath of fresh air in the home services arena!  I was trying to find a plumber in the area, and ended up with a bunch of options.  Patty was the quickest and most professional to respond.  She then arranged same day service on Presidents Day (no additional charge).  Gregg, the plumber that was dispatched, was on time.  He was friendly, service oriented, cooperative, and very competent.  He got the job done quickly and at a fair price.  Patty and Gregg made it clear the EJ wanted to be my plumbing services vendor of choice going forward...and they will be.  And I'll recommend them to anyone that asks.  Congratulations for EJ Plumbing for understanding service is important!
Jeff C.
Jeff C.
12/04/2017 12:00:00 SA
We've worked with EJ Plumbing on two separate projects in the past two weeks and both times everything was done professionally. Last week we had them replace a broken garbage disposal and today they replaced our water heater. Both times we were able to get appointments right away and the service was prompt and professional.

When it came to choosing replacement parts there was no pressure to take their supplied products if we didn't want to or to rush through any decisions.

We worked with three service techs for the two jobs and each was friendly, polite, and knowledgeable. For the water heater replacement they noticed that it had previously been installed without a drain pan and put one in. They also ran a tarp from the garage into the house to where the water heater is to keep everything clean.

EJ Plumbing was great to work with all around from the first call in to the office to the completion of the service.
V G.
V G.
10/05/2016 12:00:00 SA
Both bathrooms + washer/dryer area backed up last night. I got a callback within 15 minutes and a plumber was scheduled for the very next morning. Victor showed up in the designated time window: he was super polite and clean (wore shoe covers) and took the time to explain what was going on and what our future options are. This is my second time using EJ Plumbing and I highly recommend them for all plumbing issues.
Nicole R.
Nicole R.
3/13/2017
My experience with EJ plumbing was top notch, starting with them answering the phone at 6:30 in the morning, and being able to accommodate us same day.

Victor arrived right at the beginning of the time window given and solved our toilet problem right away! He was courteous, wore shoe covers and generally went above and beyond including cleaning up!

I will definitely be using EJ plumbing again.
Tom M.
Tom M.
8/26/2016
Can't believe EJ isn't getting anything but 5 stars - these guys are awesome!  I've used EJ around 4 times based on Yelp reviews, and I always had a very satisfying experience.  Granted, they will be a little bit pricier than the franchises (e.g., Drown-You-Rooter), but they'll never try to sell you on things you don't need.  In my most recent experience, the plumber assigned at first was planning to perform a very expensive procedure requiring multiple people, but after discussing it with his manager, the manager coached him into performing a more simple procedure with considerably less cost.  They are very honest from the top down.
Manu S.
Manu S.
03/07/2014 12:00:00 SA
Needed 2 sump pumps replaced (not installed but replaced).
Bought two from Home Depot to get that sorted.
Turned to good ole Yelp for a plumber and found them among a few others seeming good. The number of reviews + the average stars always a good sign.
Placed the call and got a time from them the same day.
So far so good..

Got them to show up 2 hrs from the desired time.
They come in, size the situation and quoted an amount which equated to 300$+ an hr.
Why?
2 reasons -
a) it was late in the day with rain forecast-ed, can't have the basement flooded. Can I?
I can understand that in a messed up way. I needed the install.
2) We are that good - See our yelp reviews !!

Starts the install ..
- the pumps are defective - they were not
- the power socket is bad - we are leaving it unplugged
Just a rush to get the heck out of there ..

One of those experiences which makes one question yelp and the reviews.
Is it all framed?
Manju G.
Manju G.
6/25/2019
Was easy to set up an appointment. Very professional got the job done quick and clean. will definitely EJ again for plumbing needs.
Kelly W.
Kelly W.
11/19/2017
EJ Plumbing is super responsive, arrives on schedule, and gets the job done quickly for a reasonable price. As a bonus, they took time to explain what was broken, what they did to fix it, and how to avoid the issue in the future.  I have had both Michael and Alex who both were wonderful!
Paul K.
Paul K.
02/05/2017 12:00:00 SA
Water heater finally gave up the ghost, manufacturing defect apparently. Lasted four years, so can't complain too much--but cold showers are a bit much for January.  Didn't hesitate to call EJ Plumbing and they came out, on a Sunday morning even, and fixed the heater. Thanks!
Elizabeth S.
Elizabeth S.
4/18/2017
Quick yelp quote in less than an hour. Within another 30 minutes, A team of two from EJ Plumbing was already at my doorsteps. Aleks was professional and friendly. He helped me installed the garbage disposal and patiently answer all my questions. He even helped me adjust pop-up in master sink with no charge and resolved the puzzle about why I didn't get hot water from my master bath tub. Such wonderful service. I'll definitely use them again. Thanks so much Aleks.
Stephanie L.
Stephanie L.
2/17/2014
Update:

After I left my original 3-star review for EJ Plumbing, the manager Manny left a nice note on yelp suggesting that I call him. Previously I had been unsatisfied because the plumber left a mess after replacing the garbage disposal.

Last time, the plumber said that I needed to replace a leaky toilet, so I figured I'd call Manny and give them another shot. I expected that Manny would apologize for the mess, and then we would get on with fixing my toilet.

Boy was I wrong! Manny essentially blamed me for the mess, saying that it was already there before the plumber arrived! Unbelievable.

Also, I got another plumber to look at the toilet, and contrary to EJ Plumbing's advice, it turns out that I didn't need to replace it at all! Saved me much time and ~$200.

All in all, I'm truly disappointed by EJ Plumbing. One star.

-----
I called EJ Plumbing to fix a leaky garbage disposal, and scheduled an appointment for three days later. They came during their planned timeslot, and replaced my garbage disposal. The plumber was super friendly, and the garbage disposal is working fine so far. I liked that the price that they quoted me was the same price that the cost of service + parts ended up being. Don't forget to request the 10% Yelp discount!

The reason they're getting three stars and not four stars is because the plumber left a big old mess when he was done. There was a layer of water in the cabinet under the kitchen sink, and there was water and other gunk on the kitchen floor. When I mentioned the mess, the plumber did help me remove the items from the cabinet so that the items and the cabinet could dry off. After he left, I had to soak up all the water in the cabinet, and clean my kitchen floor.

So basically, EJ is easy to schedule, seem to do reliable work, but might leave a mess when they're finished.
N L.
N L.
11/14/2017
I contacted my home warranty company for a leaking boiler, was promised to have a contractor called me within 24 hours.  After repeated calls to the insurance company and the contractors I was assigned to for four days without a contractor showing up or a call back, I decided to look for a contractor on my own.  

I called EJ Plumbing at 8:00 this morning, got a call back from Daniel in less than an hour with some sound advice and an estimate. He told me that I was going to have hot water TODAY!  Sure enough, Issac and Sam showed up at scheduled time. I had a brand new boiler installed in less than an hour.  They did an excellent job on the installation, clean, professional and courteous. With good people like these who needs an insurance. From now on, EJ are the people I would go to for all my plumbing problems.

A big thank you to Daniel, Issac and Sam!
Yul K.
Yul K.
2/23/2019
I called EJ Plumbing to fix two leaks in the crawl space underneath our house.  Two people came to provide an estimate, and Eddy (the lead) did a thorough inspection of both leaks as well as all the piping.  Eddy explained that the piping was old and made of cheap materials, and would likely need to be replaced eventually for an estimated cost of $12K.  The other option was to just fix the two leaks as a stopgap measure, for which each fix would cost $450.  I opted to fix the two leaks for now.  Eddy and his partner finished the job quickly, and only charged me $450 since fixing the second leak went much quicker than he had anticipated.  I really appreciated his honesty and professionalism, and won't hesitate to request him again if and when I eventually need to get the larger job done.
Bruce B.
Bruce B.
11/14/2017
Alex came right on time ( how nice when they said the plumber would be there at a certain time, and they actually show-up as promised, right on time! I have not had that experience with the last few plumbers I've had in the past ) and Alex got our bathtub leak fixed...replaced and tested the two valve stems and made sure that there were no leaks...

Alex was courteous, polite, well-spoken, professional, fastidious in keeping things clean (even wore coverings over his shoes when entering the home) and best of all --- Alex was very good at answering all my nit-picky questions about the installation, how the parts work, and explaining the causes of the leak and how important is was to adjust the valve stems carefully to ensure that the new valve stems did not leak, etc., and he also pointed out what to watch for, going forward...so I felt more informed about things by the end of his visit...

He made sure to test and re-test to make sure everything worked properly before finishing up...(and he didn't mind me watching over his shoulder....he wanted customers to feel confident in the repairs and testing)

I would definitely recommend Alex !

Bruce B.
San Jose, CA
Michelle Y.
Michelle Y.
1/27/2017
Victor was great - we had a majorly clogged toilet that just wouldn't flush everything down. He came in, assessed the situation, and got through the job quickly and efficiently.

It was great and I'll definitely be calling him up again anytime I need help! Thanks Victor!
Wendy O.
Wendy O.
2/20/2018
So my landlord chose this company for a toilet problem that we have at my rental house. Some of the girls that work there are nice. There was only one gitl who sounds a little bitchy. I was explaining something to her and she was cutting me off. Also, the problem for me was the timing. When I made the appointment they gave me a 2 hour time frame. They said a technician would be here from 9-11am. At 10:20 am I called to make sure someone would come.  They said yes, someone would be here. I told them I hope they're not late because I have somewhere to go.  They said they would call me 20 minutes before he was on his way.At 10:40 they called me and said the technician was on his way. At 11:15 I called them back, they said he was running late and that he was working on a house on 3rd st in San Jose. I live like literally 10 minutes away from downtown, so I don't understand what took him more that 35 minutes to get here on time. At the end the guy arrive at 11:20. 20 minutes after the time we agreed on. I would have  given them a better rating, had they been on time. They need to keep in my mind that they are in business thanks to customers and keep up with their schedules. I wouldn't hire them for a plumbing job in the future.
Randi R.
Randi R.
11/17/2016
We had a very positive experience with EJ Plumbing recently. We had the main pipe to our house burst very early (5am) on a Sunday morning recently.  After the water company turned off the main at the street access they told us the leak was ours to fix, even though it was before the shut off at our home.  Who comes out on plumbing jobs on a Sunday morning? We were panicked.  My spouse called EJ Plumbing not expecting an answer and they came out right away and Jairo put a sleeve to temp. fix the burst pipe.  Within a few hours EJ Plumbing got water back running through our pipes, instead of all over the front yard. Great work--not cheap, but great work.

We spent a few days gathering bids (and found another really good plumber, btw) however, EJ did two things that put them ahead of the other services and plumbers we called--they credited us the work they did on Sunday from the total cost to replace the pipe to the house---a significant amount.  Also, EJ were the only service we found that had the tools to dig under our sidewalk, instead of tear it up.  That was the closer right there.  EJ  came out within an hour of our follow up call and reassessed the work, restated the bid (it was in the range of the estimate they gave us the day our pipe burst) and they were able to perform the work quickly and efficiently.

We had Eddy, Jairo and Javier all over - and Manny there to finalize the work order.  They were magnificent!  All service men worked quickly and thoroughly.  They even were able to put back together the sod they had to tear out to get access to the pipe!  The clean up was impressive and we have a new copper pipe running to the house to replace a 60+-year-old galvanized metal pipe.

We would not hesitate to recommend EJ Plumbing to fellow Yelpers and friends alike.

Thanks especially to Eddy and Javier for working so hard to get the pipe replaced so quickly.
Danielle L.
Danielle L.
12/29/2014
They came quickly (within an hour!),  figured out the problem with my toilet, and were very nice. What more could you ask for?
James C.
James C.
3/29/2017
Good experience with EJ Plumbing.  Eddie and his crew just completed my house in sunnyvale today for a re-pipe.  The price is reasonable for an 8 hours work and he is very professional.  Based on my good experience I immediate refer him to my neighbor nearby who is currently suffering for a similar old/smashed pipe issue nearby.  If you want to have good quality plumber that get stuff done, with reasonable pricing, just give them a call.
Jesus S.
Jesus S.
9/20/2016
I highly recommend EJ Plumbing! We had a clogged pipe and the issue was beyond the wall. I requested a quote through Yelp and within 30 minutes I received a response from the owner Manny. I called the next day to make an appointment and was given a timeframe within two hours.  The tech that showed up was Mike and he was courteous and professional.  And he showed up earlier than the time I was given!  Mike had the problem fixed within 30 minutes and left the area cleaner than how he found it!  We will definitely use EJ Plumbing for all future plumbing issues.
Don G.
Don G.
3/28/2019
Quick efficient service. Getting in contact and making the appointment was easy. They guys came out and replaced my garbage disposal in under an hour. Everything appears to be working fine. Will contact again if needed.
J L.
J L.
02/03/2017 12:00:00 SA
Ray and his assistant from EJ Plumbing just fixed our leaky kitchen sink.
They arrived on time, were very friendly, checked out the problem, explained what's going on and explained the options, then did an excellent job in fixing it.  
The final total came out to be more than what he had told me before he started work, but he honored that lower price.  That is integrity and is super appreciated.
There is a 30 day guarantee, so even if something turns up later, we are covered.  And they take credit card payment which is a real convenience.
I definitely recommend EJ Plumbing and will use them again when there is a need!
Gloria J.
Gloria J.
1/15/2016
Fast, knowledgeable, and neat!
Eddy was good to work with and have in the home.
Andy W.
Andy W.
9/25/2014
Came out same day and were neat and professional.  The plumber was so quick I could hardly believe it.  In less than a half hour he had fixed two toilets and replaced a garbage disposal.  They did all this while working within my budget and insuring the quality of their work.  

Why would I ever work with a different plumber?
Dave H.
Dave H.
05/09/2018 12:00:00 SA
I contacted EJ Plumbing as well as two other contractors in the area for a full repipe job for my mom's mobile home. After a pretty thorough vetting process, we ended up choosing EJ Plumbing and we are SO glad we did. Danny (Daniel) and team were super organized, very helpful, communicative, priced very reasonably and did a superb job (complete re-pipe, installation of an Ada elongated toilet bowl, shower valves, kitchen and bathroom sink). They came back the next two days to ensure everything was working properly and to apply some final touches. They really went above and beyond and we couldn't be happier with them. The research we did up front was clearly worth it and I would highly recommend them. Lastly, they are just a good bunch of people. I really enjoyed meeting the crew and am grateful for all they have provided us.
Peter V.
Peter V.
10/11/2017 12:00:00 SA
Isaac and Sam arrived at 3:45 inside the original time window. They diagnosed and fixed the issue within 1/2 hour. I was only charged the minimum for the work. I will definitely use these guys again when it comes time to replace my water heater.
Matt L.
Matt L.
10/19/2016
At 8:45pm on Thursday night, I discovered my water heater was leaking heavily.  Turning to Yelp, I found great reviews for EJ Plumbing and they were open until 9:00pm.  

The answering service answered quickly and took my information professionally and thoroughly.  Manny returned my call within minutes and I described the situation to him.  He promised a plumber would arrive at my home between 7:30-8:00am the next day with the water heater in tow.  Sure enough, Alex arrived the next morning during the promised time, and quickly got to work.  Alex was extremely professional, neat, courteous and personable, and finished the job within the timeframe he promised.  

EJ Plumbing is the only plumber I will call from now on and all business owners should strive to provide the same customer experience that EJ Plumbing provides their customers.
Peter R.
Peter R.
08/03/2019 12:00:00 SA
Called EJ on a Friday afternoon with a water heater emergency. They slotted us in, arrived promptly, assessed the need, and installed a new water heater the same afternoon. Saved our weekend! Luis and his partner were efficient, skilled and friendly. No muss, no fuss, great work. We recommend them.
Lisa R.
Lisa R.
03/02/2017 12:00:00 SA
Had EJ Plumbing back out today to upgrade my old corroded 1.5 cast iron laundry drain line to modern 2.0 pvc. Gregg the estimator was very knowledgeable and explained well what was involved (and also unclogged my slow running tub drain as a courtesy). Jesús and Sam did an excellent installation job, described everything they found and did, and were very polite and friendly. And total price seemed very reasonable. Again, quite happy with EJ's work!
Randy M.
Randy M.
11/22/2014
OK, I can not speak of their work but I can tell you about their customer service (five stat excellent).

I Yelp messaged EJ and got a response the next morning. Manny explained what they could do, how much it would cost and when it could be done in his return message. The day after I called to go over some questions about the job (I wanted to swap out an old toilet for a new one). He remembered me from my message and was again helpful and clear.

Unfortunately I live in a condo and as with many plumbers in the area he did not want the potential liability so he politely declined the job and then suggested another local plumber who might accept the condo risk. So 5 stars for customer service but got to knock one half off for the no condo rule.
Isabella C.
Isabella C.
2/23/2017
Alex came sharply on time, fixed both my disposal & dishwasher drainage fast and he even did the clean-ups! Excellent service!
Derek L.
Derek L.
12/11/2016 12:00:00 SA
Jairo and Jesus were assertive, cheerful and most importantly did a great job in replacing our water heater.  The input pipe leads were placed and up to code, and the price was reasonable and below what was quoted.
Mukul S.
Mukul S.
01/03/2015 12:00:00 SA
EJ Plumbing (and in particular - Ray) helped us have a good holiday season!  They are life savers.. It was the day after Christmas and our toilet not only got clogged, but the showers in both the bathrooms started pushing back toilet water (yuck!!)..

We called our regular plumber who did not respond (probably coz he was away for the holidays).  Then we called a number of plumbing companies in the area and they all did not have anyone available till the THE FOLLOWING WEEK!  We were horrified to have to not just no bathrooms and toilets available for the next 5 days but also to have our entire home stink up like a sewer!

Then we called EJ Plumbing.. They did not have any plumbers available either but they asked us to hold tight.  They called Ray who was done for the day but agreed to come over and help us out!  Within the next two hours he figured out the problem (roots in the main sewage line outside our house), and fixed it!  Thanks to him we were able to have a good holiday season.  THANK YOU SO MUCH RAY!
Gerri W.
Gerri W.
9/19/2017
Thank God for EJ Plumbing!
After dealing with my 6 year old water heater and no hot water for a week, I called EJ plumbing to see if they could replace it with a new water heater. The person on the phone (Patty) was very helpful. She gave me an estimate and was able to schedule a technician to the house for the same day. Jose and Javier showed up at my specific time. There were very pleasant and knowledgeable as they explained everything and more. These guys deserve a shout out! Since I had the best experience with them, I will definitely call on them again and refer to them to my neighbors and friends. Finally... dependable plumbers!
Jennifer M.
Jennifer M.
12/05/2017 12:00:00 SA
EJ Plumbing from the call center, to company lead to the plumber that showed up They were super responsive @ 10:00 pm on a Tuesday night. Jake showed up in about 10 minutes. And took care of our issue right away. Very knowledgable and polite. Overall great service when we needed it.
B C.
B C.
2/14/2017
Ray and Daniel replaced our crawl space sewage line and installed a new tankless water heater all in 7 hours and left the house in great condition!  The price was reasonable for all of the work and EJ Plumbing is very responsive when called for urgent problems from past experience.  Highly recommend their work.
Karen M.
Karen M.
4/13/2018
My Toto started dripping water on the floor.  Not an emergency (catching the drips in a plastic container) but I definitely needed a plumber.  After two rejections (we don't do Palo Alto, we have no appointments available), I reached EJ Plumbing.  Not only did they have appointments in Palo Alto but they were ready to schedule same day!  Because of my availability, we arranged for first appointment the next morning, 8-9.  At 8:10 Isaac was at my door.  He was polite, professional, and proficient.  He diagnosed the problem, gave me a quote, and cheerfully and efficiently replaced two parts in my toilet--not with substitute parts, but real Toto parts.  He showed me the worn-out gasket that had caused the problem.  He threw in a quick tightening of a loose sink faucet for good measure; it took him maybe 2 minutes and made me very happy.  He gave me a 30-day guarantee on the work, and my floor remains dry.

I was originally a bit concerned about EJ's cost structure ($150, diagnose, give a quote and apply the $150 toward it).  I am used to an hourly rate with a one-hour minimum, but I've now decided I like the quote structure and definitely will call EJ Plumbing and ask for Isaac the next time I need a plumber!
Sheri H.
Sheri H.
4/16/2018
I have been working with Manny and EJ Plumbing for almost 10 years. Professionally, I have referred them to many clients over the years and I continue to get nothing but positive feedback and lots of thanks for providing them with such a trusted resources. Personally, I would never use anyone other than EJ Plumbing. They are knowledgeable, prompt and courteoous. I can not recommend them enough!!
William M.
William M.
04/04/2016 12:00:00 SA
I have used EJs for many years, but today marks the end of that long relationship.  I was quoted a flat rate price of $325 on the phone to replace my garbage disposer.  When the plumber arrived, he said that it would be $475.  When I asked what happened to the $325 price he was told to tell me to take it or leave it.  I left it and will now have to find a new shop to deal with.  It sounds like EJs is now under new management.

Edit: After EJ management heard about my dissatisfaction, they wanted to make it right.  They did: I am very satisfied with the job they did and even though the job was more involved than the original estimate, they honored it.  This is what customer service is supposed to be.
Jean-Francois C.
Jean-Francois C.
02/03/2017 12:00:00 SA
I had a clogged kitchen drain that required a snake. When I called EJ Plumbing at around 8PM, I asked the operator if I could at least get a call back to know when I can expect service. Not only did I get a call back five minutes later, but I got at appointment for 7h30 AM the next morning. At 7:30 sharp, Alex (Aleksander) showed up, clearly explained the issue, and fixed it within 30 minutes (was not even late for work)! He was also super friendly and courteous.

I will most definitely call them again if I have plumbing issues... and insist on getting Alex :-)
Noemi S.
Noemi S.
02/03/2017 12:00:00 SA
My service call was for a backup in my laundry and kitchen sink.  Aleksander from EJ Plumbing was excellent!!!  He was extremely courteous and helpful and went above and beyond to not only answer all of my questions but those of my neighbor who was also having the same issue.  He explained to us both what he thought the problem was what he would do to fix it.  I am very happy and would recommend Aleksander to my friends.
Jo C.
Jo C.
01/01/2018 12:00:00 SA
I can't speak to their workmanship but I had a disappointing brief interaction considering amazing reviews here. First, I requested a quote via Yelp - they replied telling me to call. Called to request a quote for what seems to be a major drain issue based on the initial plumber that came. Manny said they charge $150 for a diagnostic only (applied to the service if we do it). I needed to consult with my husband to make sure that was ok, so I called back. Then he said his guy wasn't available later today, only right now, which doesn't work for us, so I asked to schedule for tomorrow and he said they have a 2-hr service window. Because I work full time I had to find someone to be at home and Manny said he didn't want to go back and forth and just asked me to pick a time. He should have just told me about the $150 fee and 2 hour time window via message before I called if he didn't want the back and forth. Hopefully this information helps someone else. I was already stressed about this issue and he made it worse, so I just decided to not even proceed with scheduling.
paul d.
paul d.
7/18/2019
I recently had EJ troubleshoot my main sewer line from my home to the street. It had collapsed in several places (70 yr old clay pipe) and so I had them replace it. I contacted EJ initially on a Saturday afternoon, a rep came out on a Sunday, and the job was completed by Tuesday. I was impressed by the professionalism of the company from the get-go. They were on time, on budget, and communicated with me along the way.
Todd M.
Todd M.
12/19/2017
I called for EJ Plumbing's advertised 24/7 service last night at around 9:30p for a backed up drain. When I inquired about the rates for immediate service vs scheduling the appointment for early the next morning, the person who answered could not tell me anything about rates, and said someone would call back asap for scheduling and to discuss rates. I emphasized the urgency (my main drain was backing up into the house) and that I wanted to get it resolved that evening. There was no attempt by EJ Plumbing to get back to me until nearly 9a the next morning. Fortunately, I did not wait for their response and booked another plumber who arrived within 45 minutes and had the main drain cleared to the curb an hour after that. I would not recommend EJ Plumbing for any urgent needs.
rich b.
rich b.
1/26/2017
I have had water mains, sewer lines, toilets, sinks, you name it, repaired or replaced by EJ Plumbing.  Probably a dozen different jobs.

Every time they have done work that I would be proud of.  They get things done right, with good parts, and they clean up.  They are fair with their pricing (not the cheapest) and they stand by their work.

Of course, I'm going to stick with these guys.
Andy B.
Andy B.
1/24/2015
I want to thank Manny for his understanding and support in getting the job done. I live out of state and only had a few days in the Bay Area to get the drains cleared and fixtures installed in an old house in Mountain View. He came through for us with flying colors. I also want to thank his professional associates Louis, Mike and Sam for a job well done.

I had to check out reviews from 600 miles away and their Yelp reviews were pretty good, so I chose them. But it was still a risk, not knowing for sure how they would perform. I'm adding this review to let anyone in the same situation know that these guys are professional and trustworthy.
Sandeep K.
Sandeep K.
1/21/2019
Had a clogged kitchen sink and called E.J. Professional service. Mel was awesome. He came in and explained the problem and was very thorough with his work. He also gave tips on how to prevent sludge build up and cleaned up thoroughly. Awesome and reliable service.
Kira S.
Kira S.
4/19/2016
We have used EJ Plumbing about 4-5 times over the last 2 years and every time the service has been prompt, efficient and reasonably priced. They really go the extra mile and I feel I can trust them. They have exceeded customer expectations nearly every time we have used their services.

Recently we were on vacation when the gardener called to tell me there was a pipe broken and water leaking in our basement. It was Friday late afternoon and we were out of town, so we were panicking.  I called EJ and they were fully booked, however, they managed to pull their guys off another job, and fix the broken pipe for our real emergency.

They don't work on Sunday's because they put their families first - kudos to EJ Plumbing. It's the right thing to do for families and employees.
Gerhard E.
Gerhard E.
07/09/2019 12:00:00 SA
EJ Plumbing did an excellent job replacing our leaking water heater. Daniel came on site and provided estimate and installation options. Shortly after, Sam arrived to replace the water heater. Excellent work with very fast time to completion. Very satisfied with the experience and work performed. Definitely recommend.
James K.
James K.
01/07/2014 12:00:00 SA
Good: on time, fix my hot water problem, parts needed in the van and clean up after.
Bad: not cheap rather expensive for some minor adjustments of fixing my kitchen sink pipe.
Gavin C.
Gavin C.
01/11/2019 12:00:00 SA
I highly recommend EJ Plumbing!  I used the Request Quote feature on Yelp for a water heater replacement and they responded right away with an estimate.  After a quick phone call to clarify a few details, they sent a team out within an hour.  Sam and Manuel (I think those were their names) were great - diligent, courteous, and considerate of cleanliness as they worked inside my home.  Most importantly, the work was high quality, they hauled my old water heater away for free, and I had hot water in my home again that same afternoon.  On top of all this, I got a 10% discount on the labor for being a first-time Yelp referral.  Highly recommended!
P S.
P S.
1/27/2016
Im very happy to recommend Manny and his crew for all your plumbing needs. A few weeks ago, my main sewer line had backed up. Manny was able to come the same day and put in a camera, identify the root cause. While my neighbors had a spot repair on their main sewer line done and the trench was open for weeks, Manny and his crew did a great job within a few hours and  cleaned up thoroughly after the job was done and put in the camera ONCE AGAIN to check if things were okay.

After a few weeks, our main sewer line backed up again - this time on a Saturday evening. I left a message with Manny late Saturday evening and got a call back from him the same night around 9:30 pm! That is responsiveness!! Even though Sunday was a non-working day for them, Manny sent out a crew member to take a look at my clogged sewer and fixed it. He did not even charge us for it!! I appreciate that Manny and his crew are honest and hard working folks and not after your money like many other plumbing companies are. I would recommend them to anyone in a heartbeat!!
Shanshan L.
Shanshan L.
04/07/2017 12:00:00 SA
I have used EJ plumbing several times. Every time they delivered great service from taking the phone calls, booking appointments, and fixing the issues.
They are always very responsive, and can arrange the service in a short time, which is very important as nobody wants to have plumbing problems at home.
The plumber, Victor, came this morning. He was very courteous, wearing shoe covers. He was also very helpful to explain what's the problem and what options we have, patiently answering all my questions. The job was clean and quick.
EJ Plumbing is the source to go when it comes to my plumbing needs.
Thanks!
E W.
E W.
01/08/2019 12:00:00 SA
I contacted them via email and they replied me same day  even it was a Sunday. Vince and Tim came right next day after talked to them on the phone. They found out other  problems I did not think (other plumber did not noticed either). They fixed all of the problems neatly in short time. They are professional and friendly, we are very happy about them and their work. Thank you Vince and Tim!!
Francis Y.
Francis Y.
04/05/2017 12:00:00 SA
My water heater was leaking water, so I called EJ plumbing for help.

Victor came over very quickly and noticed that my water heater had been broken. He was very professional while he was checking the water heater, and was super nice and polite to recommend me to contact my landlord for replacement.

Overall, nice guy with 5-star service! Highly recommend!
Earl H.
Earl H.
2/18/2016
$1800.00 for a 40 Gal gas water heater with a 5 year warranty.  Yikes!!!  Similar water heaters at Lowes are roughly $500+/-$.  So $1300 for installation and removal.  Roughly 4hrs start to finish equals $325/hr.  And the $125 charged for the initial call kinda sucks you in since you don't want to throw away $125.  The bill was not itemized so you can't tell what the various components cost.  IMHO a very expensive service at best and a clever ripoff at worst.
David M.
David M.
01/01/2015 12:00:00 SA
11AM had a plumbing problem on New Years Day, called them 2PM. Toilet unclogged by 3:30PM. Greg and Mark were very helpful, reliable, and really fast!

Didn't expect anyone to show on New Year's but they got everything fixed in a matter of minutes. Thanks!
LJ K.
LJ K.
11/23/2013
11:00am, I called Manny to fix a main water break at our rental home in San Jose.  He had Gary and his crew out there within an hour to check out the problem.  They were there until 7:30pm finishing the job up.  I never had to go to the property.  They dealt directly with my tenants.  After they completed their work they informed me that there was a section of cement that would need to be replaced adjacent to the city street.  They had someone that could take care of that the following day and again without my being there, the job was completed.  The headache this could have caused my husband and I with our tenants was prevented by their quick response and repairs.  Our tenants had water before the end of the day.  If they hadn't we would have needed to put them up in a hotel until the repairs were completed.  

The following day we experienced a backup in our bathroom toilet downstairs in our home in Palo Alto.  I phoned them again.   I told Manny that Roto Rooter was out clearing the blockage but that they had told me I needed a clean out for the area blocked so that we would not need to remove the toilet every time this took place.  Their estimate for the clean out was 1800.00 and they were going to need to tear up my new paver walkway to do it.  Manny told me that they do clean outs for much less.  So, I phoned him back the next day and scheduled for his brother Daniel to come out.  Daniel came and looked at what the job was.  He went under the house in the crawl space and found a different place for the clean out that would allow him to get the job done without disturbing my pavers.  YAY!  

So Daniel and his crew came out two days later to do the work.  BTW his two helpers were so kind.  While he was down under the house he discovered that our main sewer pipe had broken in 3 separate places and was leaking a small amount of sewage out under the home.  OH NO!! So the job got a lot bigger than they had planned for and much to my surprise they completed the full job before they left.  

EJ Plumbing rocks big time!  Loved their professionalism.  All employees were a joy to have in my home.  What a pleasure to deal with when experiencing such awful plumbing problems.

Before I forget.....pricing was awesome!  Roto Rooter 1800.00, EJ 1000.00.  Even the additional main sewer pipe repair was reasonable, 1000.00.

I will definitely be using them in the future.
P Y.
P Y.
3/22/2017
Ray and Jameteel came for my leaking toilet. They are very friendly and resolved the problem quickly! Highly recommended!
David B.
David B.
3/18/2019
Very trustworthy and fairly priced - they don't do anything they don't need to and what they do do is to a high standard.  I would strongly recommend using these guys - finding a good contractor in this area is a treat!
Bent J.
Bent J.
2/25/2018
I was charged $175 for a 5 minute job. No pre-notification of the charge. Outrageus!
Mark H.
Mark H.
6/26/2019
Called Monday afternoon about getting estimate for a job. Their estimator was supposed to contact me the next day to arrange an appointment. Waited all day Tuesday, no call. For one why do you have to wait a day to schedule an estimate appointment. Two no contact... no thanks. Update: Daniel contacted me and we set up an estimate visit that went just fine. Not sure what happened with the original appointment, but willing to give them a pass on a little communication snafu. Second Update: Eddy came out to do the gas line work I needed and did an excellent job. Definitely happy with the work they did.
Ryan N.
Ryan N.
3/16/2017
Lewis came to check out our low water pressure. The service was on time, he was very pleasant to work with, and honest about what needs to be done.
He did a very thorough inspection and walked us through what he was doing. He also changed out our water filter for free.

I will definitely be contacting him for future plumbing jobs
Nick H.
Nick H.
01/12/2016 12:00:00 SA
I called EJ.  They sent a plummer out.   He looked at my sewage back up and told me the city would probably do it for free.  He was right.   The city did it for free.   Thanks EJ for showing integrity and not just taking my money.  I will call again next time I have a plumming issue.
Jesse M.
Jesse M.
11/07/2017 12:00:00 SA
I highly recommend NOT using this company. I had them snake my pipes to clear a tree root that had grown into the pipes. This is something i regularly do to keep the pipes clean.  They did the work and told me everything was fixed. I trusted them to do the job and that it was fixed.  Only 3 weeks later my pipes backed up. Clearly the gentleman who did the work did not do his job and was not truthful to me. When i called to ask them to come fix/finish the job, they said they would charge me $350 (again). That is horrible customer service and I will never use them again. I paid $400 the first time for them to do absolutely nothing.
Chris R.
Chris R.
12/14/2018
Jose from EJ Plumbing came out to look at several unrelated plumbing issues.  Customer service was terrific.  Jose clearly explained (and with a camera showed me with one issue) the problem, provided a fast proposal for all problems on the spot, and scheduled the work the next day starting promptly and on time at 8am. The crew of 8 arrived on time and did a terrific job, clearly explaining everything they did and leaving the place super clean.  I appreciated that Jose not only bid the work but was also there to oversee and do work with the crew the next day (i.e., no continuity problems as often happens with others).  I would not hesitate to call EJ Plumbing for any plumbing jobs!
amanda p.
amanda p.
04/08/2016 12:00:00 SA
Victor came by less than an hour after I called them for a majorly clogged sink from previous occupants. He was very fast, polite and respectful and fixed a clog that had been building up for months really quickly. They were a pleasure to work with and I will be using them again soon for any future plumbing issues.
Arijeet G.
Arijeet G.
03/01/2019 12:00:00 SA
We had a Sink Drain backup. EJ Plumbing scheduled it overnight via messaging for an 8am apt the next day. Tim came in and was amazing. He was very polite, courteous and explained the process. Will definitely be using EJ Plumbing again.
Darlene M.
Darlene M.
4/13/2020
When you have an old house, there are a few people you need on speed dial. A plumber is one of those people. I have called EJ Plumbing a few times for various reasons, desperate for help. Each time they came out quickly and they were courteous, informative (shows me video and pics from under my house) and efficient. Exceptional service! Last year they replaced all the pipes in my house. They did a wonderful job. One of the plastic pipes that the new copper pipe was attached to in the backyard cracked on Easter morning with water spraying from the ground. Manny came out to inspect the issue himself, and then sent his crew to do the repair. During shelter in place, when businesses are struggling, not only did they come to my house but also did this repair free of charge. Now that is a respectable company that I want to shout out from the roof top for everyone to call that is looking for an honest & ethical plumber. Thank you EJ Plumbing!!
Bo S.
Bo S.
2/22/2019
I had a great experience with EJ Plumbing. Sam and Miguel were professional, courteous, and timely when helping us install a new garbage disposal and recirculating pump. Would highly recommend for all plumbing needs!
Elsie P.
Elsie P.
2/21/2017
Amazing customer service with Patty's constant updates and Michael's assessment of our problem.  Thanks so much! EJ Plumbing is our new go to for our plumbing needs.
Cynthia L.
Cynthia L.
5/18/2018
I normally use Yelp to find contractors/specialists taking care of the issues  of the rental properties. EJ plumbing is not just professional but also very responsive. The morning I called, a sweet lady answered the phone call professionally and she explained to me how they charged clearly. She also answered my hypothetical questions honestly. In the afternoon the technician they sent to do the job was caught at the traffic and would be late for 35 minutes. The office called me for head-up and I could timely informed our tenant as well. The most impressive comment I want to mention is that the technician (Guillermo) they sent to fix our clogged bathtub is very patient with great manner, professional and knowledgeable. He explains everything in details including what he thinks about the issues, how he is going to fix, how much charge shall be if the issues is as he believes. In the end, he also help us fix the kitchen faucet issue (without cold water out from that faucet) without additional charge. I am happy to the experience and will continuously work with this company for any issues related with plumbing.
Billy H.
Billy H.
11/21/2014
EJ Plumbing is an exceptionally run company, with competitive prices and superb work. Starting with the owner, Manny, all the way down to his service technicians I have been thoroughly impressed. I have used EJ Plumbing on numerous occasions.  They have been very accommodating and scheduled me in last minute to fix my issues. All service technicians I've met have been very friendly and respectful to myself as well as my home.

They always get the job done in a timely manner and their prices are fair and competitive.

I highly recommend you use EJ Plumbing for all of your plumbing needs. Manny has built a great company!
Suzanne G.
Suzanne G.
07/02/2018 12:00:00 SA
Tankless water heaters need flushing.   I looked at yelp and found EJ plumbing to flush mine.     A very knowledgable, very personable  and extremely professional plumber came  out and performed the service.  He explained everything and  while he waited as the work was progressing he helped me plan my next service on another plumbing problem.  i will definitely call  this company in the future to solve my other plumbing needs. The office staff was very helpful, the appointment was for that same day and the service was excellent!  I couldn't ask for anything more.
Sophie B.
Sophie B.
02/11/2017 12:00:00 SA
Quick response, polite guys, very nice, didn't try and up-sell me, just came, heard what the problem was and did what we asked. Perfect.
Matt R.
Matt R.
11/19/2017
I recently contacted EJ Plumbling when we were having an issue with a leaking shower faucet.  I spoke for a few minutes with what appeared to be there call center rep and I was told a technician would call me back within a few hours.  I never received a call back, I even waited an extra day in hopes to hear back from them given the good reviews, but nothing.  Called another company and they came out same day and fixed the issue.
Susan M.
Susan M.
4/16/2018
This was the second call to a plumber since the first one failed miserably at quite a cost. The only thing I was happy about was sending them on their way. I had to wait quite a while for a call back and an appointment too. Unlike unnamed (so far) plumber, EJ plumbing called me back the same day and had someone out to fix my issues the very next day. Isaac arrived in the window promised and quickly fixed both issues that I had: a new one in the kitchen and the existing one the previous plumber couldn't fix in the shower. He was courteous, knowledgeable and extremely efficient. I was actually happy to write the new check, which was much more reasonable than the huge FAIL of the previous plumber!! Would absolutely use them again!!!
guoping s.
guoping s.
11/03/2018 12:00:00 SA
We used them to fix water leak two years ago. They did the right diagnosis. It was because the joint broke lose where a piece of PVC pipe connects into a copper pipe. They glued it together and charged for $300. This week, the same problem occurred. We called a different plumber and were told that the job done two years ago were a real cheap fix. Oh well.
Vivek R.
Vivek R.
05/10/2016 12:00:00 SA
Great service, I highly recommend them. I used them for clearing a clogged shower drain. Ray showed up 10 minutes in advance of the scheduled time!! He explained to me what he is going to do and gave me an estimate of the cost. When he started working we had a bit of problem because of the drain pipe layout. He was able to skillfully convince the next door tenant and owner to work from their home to fix this problem. Finally when he was done he left everything clean. Very professional. I have never had such a nice experience dealing with any service business in the bay area.
Maria L.
Maria L.
02/01/2016 12:00:00 SA
EJ Plumbing is the best!! We have been using them for about 6 years over various projects. Victor came out today to our rescue and fixed the problem in no time. He is very knowledgeable and knows his craft. I highly recommend EJ Plumbing for ur plumbing needs.
elyse f.
elyse f.
11/07/2017 12:00:00 SA
Here is our story.   We had the city of Palo Alto come out for a safety inspection for gas leaks,   they found two, one in our water heater and one in our furnace piping.  We called EJ Plumbing and they came out within two hours, the personnel who answered the phone was outstanding, she said she would call me back and let me know and within a very short time had an appt for me. The two men who came were outstanding. Ben and Angel, so professional, so smart and knowledgeable and so personable.  The were honest and told it like it was.  They did what they had to do, and were not flustered by the bureaucracy with Palo Alto Building Inspections.  They knew what to do, how to do it and walked us through the whole process. They were willing to return when the building inspector could make it, just tell them when we needed them and they were there.  When the building inspector came out to sign off on the work that was done, they said they did not need to have them return to test the gas pressure meter again, that if it was EJ Plumbing, they knew it was done right.  NO question about it.  

We were so please and would recommend them to anyone who needed plumbing and heating work done. Wish we had found them sooner.  Thanks to EJ our day ended just fine.  

Elyse and Chuck F.  Palo Alto
T L.
T L.
9/30/2013
I am grateful that I found EJ Plumbing.  I started my search with a couple of Diamond Certified plumbers but I felt that they are expensive, and there were always some negative reviews.  Great reviews throughout for EJ Plumbing, so I called -- I had clogged drainage in the bathroom, but I had heard other people's stories about having to send a camera down the drain and found tree roots in the main...  EJ Plumbing's rate is the second least expensive in my research, and they charge by the job, meaning if they have to snake it for two hours, it'll be the same price; while others will charge me the incremental hour.  Plus there is no equipment fee.  And if they end up having to use the camera, their rate is the least expensive of all that I called.  And I had a not so bad conversation with the gentleman on the phone.

Luis came out and he was very neat, and actually smelled nice.  He had the sense of not putting on the dirty shoe covers from his last job, so I offered him mine.  He ran the faucets, flushed the toilets, and decided to snake one bathroom and machine snake the clean-out of the other bathroom.  He was polite and patient the whole time despite my questions and the hot weather.  After he finished, he went back to his car and came back to the door, clean again, and handed me the invoice that I was not afraid to touch.  The quality is in the details!
Janis F.
Janis F.
6/14/2018
I have used these guys in the past and recently had Mike and Chris come out for several issues, they replaced a shower diverter, replaced 3 valves, installed new bathroom faucet, removed broken garbage disposal, installed new shower head, repaired hot/cold shower faucets and flushed out water heater. They are not cheap but do good work and did not rush the job. Both Mike and Chris were professional and easy to talk too. I plan to use them in the future. I am president of my condo association  and have used them for various association jobs including a trench-less sewer pipe. Manny runs a good business and  he and Louis are also great to work with.
Lulu P.
Lulu P.
1/14/2016
This company came out to our Office right when we needed them! They were quick, efficient and very friendly! Victor and Frank were very nice and professional. I recommend them if you need any help with plumbing!!!
Sarabjit S.
Sarabjit S.
02/03/2016 12:00:00 SA
About two weeks ago, I discovered to my dismay that my water heater (which was very old) had been leaking. The water had seeped into the wooden floor. It was late afternoon when I called EJ plumbing after reading the reviews on yelp. They said $125 dollars to come and see, but it would be applied to the water heater , if I went with them to replace it. Luis came by within an hour and gave his verdict, and  I replaced the water heater. Within 2-3hrs. the job was done, he cleaned up the mess and left. So far I'm happy with the work, there have been no problems. I definitely recommend EJ plumbing. Will use them again.
Meredith O.
Meredith O.
6/20/2016
Thank you to Victor who was courteous and on-time to fix a clogged shower drain. It's nice to know good customer service still exists. I would recommend EJ Plumbing to family and friends in the area.
Neera V.
Neera V.
5/29/2018
Incredibly professional, responsive and flexible to my schedule. The plumber who arrived, Victor, spent several hours at our house. He fixed the problem, gave us advice on how to avoid future issues, and was very knowledgeable. We have used EJ for all our plumbing needs and have never been disappointed by the level of service.
Janice B.
Janice B.
5/14/2019
I had a bad drainage problem in my master bathroom. Isaac Jimenez came from EJ Plumbing and fixed our problem by running a 100 ft. snake through the pipes. He was very professional and polite and explained everything to me. Thanks to him I can now use my bathroom again. I highly recommend EJ Plumbing and Isaac. What a relief to have my bathroom back! Thanks, Isaac!!!
Jiyu Y.
Jiyu Y.
12/29/2015
As promised, I would update my review if I selected EJ Plumbing to do the re-pipe for my house.  So here it is.

Indeed, Manny (the owner) called me back about hour later  and told me that they can start the  re-pipe job immediately (the same day).  To make a long story short,  they finished re-pipe in 1.5 day.  A few things to highlight:

- They isolated the working area by plastic curtains, and cleaned up the work area very well afterwards.
- They patiently answered all my questions, I learned a lot.
- EJ Plumbing does not do dry wall patch-up and re-painting, but they recommend a contractor who did a good job with a reasonable price.
- Manny came to the house a few days later just to make sure everything is done properly and up to my satisfactory.

I will definitely recommend EJ Plumbing!
Christine M.
Christine M.
9/22/2015
Just had a visit from Victor who fixed a slow-running drain. He was presentable, respectful of the home, friendly and professional, and I appreciated his efforts to leave the sink working generally better than he found it aside from the draining. The plunger was also behaving stubbornly and he identified the problem out loud and massaged it as best he could short of replacing the mechanism. Far as I'm concerned EJ is my new plumber.
Bernie N.
Bernie N.
02/12/2016 12:00:00 SA
I called EJ plumbing to fix a leak between the incoming water main line and the connection with the piping into my house. Jairo from EJ showed up right on time and replaced the old pipe structure with new pipe and a new on/off valve. Problem solved. Jairo could not have been more friendly, pleasant and professional and represented EJ in the best possible manner.

The price was fair.

Based on my experience I would highly recommend EJ Plumbing.
Timothy J.
Timothy J.
9/23/2015
These guys are fast, reasonable, and do a great job! In addition, they usually suggest alternatives for lowering the cost so the homeowner has various options going forward. Overall, one of the best companies I've worked with.
YY H.
YY H.
3/27/2018
Ben installed our automatic gas shut-off valve. He was on time and very professional. Did the whole task within an hour and explained to us what he did, then went above and beyond to check a few other items for our new house. The team also responds to text/call  quickly. Highly recommended!
Stephanie H.
Stephanie H.
12/28/2018
Had a great experience with EJ plumbing. They came out to install a new toilet that I'd ordered. Unfortunately when they arrived, it turns out my order was incomplete from the supply store. Sigh! No problem - Mel was very friendly and just let me know to call back when the missing parts arrived. Today was the install, and Mel was back, along with Manny Jr. both were very polite, talked me through the process, cleaned up, and of course ensured the installation was done well. Everyone here has been  very nice to work with through my multiple interactions, as well as thorough in their work!
C. B.
C. B.
5/17/2018
E.J. Plumbing Javier and Jose (Lead) calmness and competency eased a very stressful plumbing nightmare.  Very professional.  Very informative.  Very reassuring.  Especially was grateful for their attentiveness and persistence to locate and solve our plumbing problem.  Jose was dogged until he fixed it.  Highly recommend these two excellent workers.
Jillian F.
Jillian F.
05/02/2019 12:00:00 SA
Reliable, fast, quality, fair pricing. All the things you could ever want when you are in a bind! We had a leaking water heater that caused the ceiling below to collapse. They answered my call over the weekend and arrived Monday morning to replace the water heater (they would have come sooner if I had asked). We scheduled them to come back and fix the drywall. No drama, all service! The best plumbing team I've ever worked with! So grateful they made a huge headache seamless and easy. Thank you!!
David Y. L.
David Y. L.
4/29/2019
I called EJ Plumbing to schedule a new toilet installation, expecting a few days of wait, but to my surprise, it was scheduled for the following morning.  The scheduler gave me a quote over the phone.  Sal showed up on time and quickly checked the toilet box to make sure all the components are in the box.  He carefully removed the old toilet and installed the new one carefully.  He had to replace the stop valve which was broken.  Everything was done professionally, and he was very courteous.   He cleaned the work place after the job completed.  I am very happy my toilet got installed fast and professionally.  I would use EJ Plumbing again for my next plumbing need.
C L.
C L.
12/22/2016
We've been using EJ Plumbing for years now and their team rescued us, yet again, just yesterday.  They were timely, reasonable and did a great job - kudos to Micheal he's just fantastic!  Definitely recommend.
Kristen D.
Kristen D.
8/18/2015
This is my second review for EJ Plumbing it seems. Our water heater stopped working yesterday and in a panic I started calling plumbers at 4:30pm, expecting no one to answer or be available. When I called EJ Plumbing, Manny answered and told me they could come that evening to fix the thermocouple (??). Shortly thereafter, he called back to tell me someone was on their way. Ray arrived and was kind, professional and fixed our water heater. I was so thankful and knew I needed to write a review...only to see they are the same company that helped with our last plumbing emergency years ago!! Now I am keeping their number handy for any future problems.
Suki Y.
Suki Y.
4/22/2019
Update again.....Different issue, with an addition on the house. They sent Eddy and Angel again. So fabulous and efficient. I can't say enough about these guys. Danny was super responsive as well. They are truly honest, hardworking guys. Even though they raised their prices, they are worth the quality.
James L.
James L.
10/27/2015
EJ Plumbing did a complete re-pipe of the water pipes in my 40+ year old townhome. Over the past year, I've had two water leaks in the floor between the garage and first floor. EJ Plumbing did the emergency repair to the leak but recommended a complete re-pipe of the old galvanized steel pipes which were in terrible shape.
Over the course of 4 days, they went into the walls, removed the old pipes and replaced everything with copper pipes, with the bulk of the work being done on the first day which I had doubts they could pull off. Amazingly they did. They subcontracted someone to do the drywall repair work to cover up the large sections that had to be removed to access the pipes. Even the subcontractor, who EJ Plumbing works with regularly, did a great job. I had to repaint the walls myself, but after painting you can't tell that anything happened to the walls. As for the pipes, I now have brand new high quality plumbing that will last another 40+ years and water that no longer comes out leaving a rust colored residue. It even tastes better without the nasty rusty sediment. Along with the new pipes, they installed new fixtures in the bathrooms and kitchen. Everything looks beautiful and clean.
There were a few minor things, like the fact that there was some dust in places from the drywall being cut into, so some time was spent cleaning up but with a job this big, it's impossible to be completely dust free. Also, they mistakenly cut a cable TV line in the ceiling or wall which luckily Comcast was able to reroute to another line in the wall. If there was no other line it would have been a bad situation where someone would have had to cut into the walls again to fix or replace the cable line. Since cable was restored, I figured no harm, no foul, but this review would have docked a star at least if there was no easy fix.
However, as far as the re-pipe went, that work was exceptionally well done, very professional and with a minimal mess and disruption to my home. Daniel and his guys did a great job and I would highly recommend EJ Plumbing for any plumbing needs, no matter how small or big the job.
Jesus G.
Jesus G.
4/16/2019
Best of the best, I say, after calling many people and talk to many companies, EJ gives me the best answer so far. Though ended up I used the other company, that is because the owner kept calling me and dropping the price, otherwise, I would go with EJ, and Patty.
Bill H.
Bill H.
4/13/2017
This week for the third time in as many years (our pipes are aging) we received prompt, efficient and reasonably priced service from EJ.  The Service Tech (Mel) was very friendly, efficient and professional in diagnosing the drain problem and fixing it.  He cleaned up thoroughly after fixing the problem.  We could not have asked for any better plumbing service.
K. S.
K. S.
10/13/2017
Called EJ's on a Friday night at 5:00 as my toilet was overflowing and the water turn off valve wasn't cooperating so we couldn't get the water off unless we turned off the entire house. Isaac and Sam were out within an hour of our call and had it fixed shortly after. Knowledgable guys with great service. We feel very fortunate to have them in our area.
Sandra R.
Sandra R.
04/11/2019 12:00:00 SA
EJ Plumbing did a great job with our water heater repair. I called at 11 AM, got a quote over the phone and they had a tech to my house by 3 PM. Turns out it was a universal part, so there were replacement parts on the truck. Timmy explained the possible scenarios and costs simply and clearly, and then was done with the work in 30 minutes. They provide a 90 day warranty on parts and labor as well. Too bad the water heater isn't as well put together as the company that serviced it! We'll have to replace it in the next year or three, and I know who we'll be calling to do it. Great job!
Emilia S.
Emilia S.
04/11/2019 12:00:00 SA
I was really happy with the service. Tim did a great job. He was professional and diligent.
Chris D.
Chris D.
05/04/2020 12:00:00 SA
EJ Plumbing really saved us today.  Over the weekend we noticed that every time someone took a shower air would bubble back through all the toilets.  The toilets (and shower) started to drain REALLY slowly.  Bummer.  I called EJ first thing Monday morning and they had someone at the house around noon.  Chris F was the technician and he did a great job.  He diagnosed the situation quickly, found the appropriate exterior cleanout pipe, and used a power snake to clean the blockage.  Within an hour we were back to normal!  The charge was reasonable and Chris gave us good suggestions on how to proceed for future possible repairs.  He didn't push us on any expensive and unnecessary fixes.  He was courteous and made sure to clean up around where he worked.  In the age of Coronavirus, Chris was also respectful of wearing mask, gloves, booties and social distancing.  I'd definitely hire them again if we ran into similar issues in the future!
N A.
N A.
09/07/2018 12:00:00 SA
Called first thing in the morning and Isaac and Renee were at my door by 9:20am.  Within minutes, they fixed a problem that three of my neighbors tried to fix the night before.  (Let's just say that a blow torch was employed by the neighborhood gang, and all Isaac needed was a wrench!)  Isaac and Renee worked well together.  They were efficient, professional, fast, courteous and knowledgeable.  They were patient with my many questions and set me up so the same problem wouldn't be an issue down the road.  They also gave me additional tips for prevent future plumbing problems.  I'm a happy customer.
Carlos G.
Carlos G.
8/13/2015
Ceasar Gama  was there thirty minutes after I attached  a metal screw into a fancy water heater supply line. I was so stressed out, he was under the home, out on street turning water main off and soft sorter ing new supply lines in a very short time . Pricing is reasonable , so I was not horrified. Good price. He had me feeling at ease immediately. Two hours, done.ask for him his awesome.ceasar, thanks for saving the day.
Nelson M.
Nelson M.
04/02/2019 12:00:00 SA
I'd give more stars if I could.  Patty who answered the phone got us help quickly, and Vincent and his apprentice, Jason were very friendly and professional.  We had an emergency need, and they came out and got it fixed.  Also, finally we have information that no one else figured out.  Now, we can get this fixed permanently.
Patricia M.
Patricia M.
8/20/2015
Outstanding is the best word to describe this company, their service and their employees.  From the receptionist who answered the phone to Ray, our prompt and professional technician.  Two other services had quoted significantly higher rates to flush out our line via the roof and proceeded to provide outrageous quotes for installing a cleanout valve.  When Ray arrived, he thoroughly evaluated the situation and determined that, not only did he NOT have to use the roof method but suggested that given how infrequently our current problem happens, a clean out valve could be avoided or at least delayed.  BIG savings for us and a good Yelp review for them!!!
Dave C.
Dave C.
1/20/2016
Big thumbs up to Victor from EJ Plumbing. This guy knows his stuff and is very approachable for those of us who are not plumbing experts. When he's done, everything is copacetic! :)

We had an issue with a main line blockage due to tree roots (common problem in SJ). Called yesterday and they he showed up as scheduled today. Within 30min he had the blockage cleared - everything is flowing as it should. He even went the extra mile and cleared out our kitchen/garage sink cleanout on the side of the house as well. Couldn't be happier with the service and the price is very fair.

If you have any plumbing issues or concerns, don't hesitate to give these guys a call. Companies like this deserve your business - Friendly, on time, fairly priced and thorough.
Allan M.
Allan M.
4/13/2018
Isaac came to our condo in about two hours after calling EJ Plumbing.  He was very professional, identified the problem (shower control) and had it fixed in about an hour -- superb service.  I highly recommend Isaac and EJ Plumbing
Heidi P.
Heidi P.
3/27/2017
We had a kitchen sink clog that was blocking everything we do in the kitchen.  We called at 7 am and were able to get an appointment from 9-11 am the same day. Victor came at 8:30 am (after they called and asked if that was ok) and he was able to fix the issue in a few minutes. He was professional and explained everything really well... so we'll definitely be using EJ Plumbing again!
Roo L.
Roo L.
3/25/2017
We had a bad (main) sewer line back up. They had someone at our house in 10 mins!! Alex came out to our property. He was beyond phenomenal - in his advice, patience, knowledge and experience. I would highly recommend them and Alex!!!
Carol M.
Carol M.
04/06/2018 12:00:00 SA
I was very impressed with EJ Plumbing. I had called to have a kitchen faucet installed and was booked an appointment for the next day.  Isaac showed up on time, was very professional and offered me alternatives when my new faucet would not fit the existing piping. I now have a wonderful new faucet thanks to EJ Plumbing and Isaac!
Chris W.
Chris W.
8/21/2018
I had a faulty rheem water heater that is less than one month old. Guillermo and Sam helped out diagnose the issue and communicate with rheem. They firmly stand on customer side and guide me through Rheem's shitty warranty process. In the end the old unit is back to Home Depot and new one is installed and working properly. Awesome work and genuine attitude from EJ guys.
Ian D.
Ian D.
3/19/2019
Called EJ Plumbing for an estimate on replacing a garbage disposal, and fixing an issue with our toilet. 2 hours after calling, they arrived, assessed the work, and clearly explained the cost. They returned tomorrow and did the work in about 15 minutes. Good experience, would definitely recommend for plumbing issues.
Kerry K.
Kerry K.
11/11/2016 12:00:00 SA
This was my first positive plumbing experience with a plumber in over 10 years! Ray came out on time, helped me scrounge around in the dirt to find the clean out buried under new landscaping, cleared the lines in both directions, replaced the displaced landscaping and was very friendly.  Best of all there was NO upselling. He was practical, asked how often I was getting it cleared, and pointed out that getting the line cleared every 12-18 months, was much more economical than re plumbing the entire line under the house. Thank you to the other reviewers and people of my neighborhood for the excellent recommendation for EJ Plumbing.
Mary E.
Mary E.
3/27/2018
Isaac showed up on time, ready to work and completed a drain fix in short order. He was congenial and pleasant to work with. We will use again if any new plumbing issues occur
Meredith W.
Meredith W.
3/13/2019
I was so pleased with EJ Plumbing today.  I woke up to no hot water for my shower.  Mike came out within hours of my call to the company.  It turned out that I did not need a new water heater as I had expected.  Mike did a simple fix and voila, hot water again.  The office was courteous, prompt and very nice to work with.  I will call them again!
Yvette T.
Yvette T.
06/03/2013 12:00:00 SA
ZERO stars if possible.  I just spoke to Gary (owner?) on the phone about my master bath remodel in Campbell and he gave me a rough quote without seeing what might need to be done.  I asked him if it would be better to come out and take a look at the scope of work needed in order to get a more accurate quote... I didn't give him a budget or $$ to work with.  This is what he said for a job like yours we would charge between 6-12k and well we mostly do work from MV to San Mateo so I don't want to send my guys there because our work will cost more than SJ companies.

WHAT?!  

#1 Campbell is 15 mins from MV -- way closer than San Mateo!
#2 how do you know if I can afford it or not? the pricing was w/in budget but I just wanted a better number than between 6-12k

EJ Plumbing- you just lost me as a potential client.  Other ppl may be ok with a stuck up jerk doing their plumbing but I'd rather pay $12k to someone else.  DOUCHEBAG
Sean H.
Sean H.
9/22/2015
These guys are good. Had a backup sewer. Called and scheduled an appointment. The guy showed up on time and fixed the issue.
Mike M.
Mike M.
03/01/2017 12:00:00 SA
Hot water heater went out - I phoned at 7 AM, the person answering the phone took the details and made the appointment immediately. Alex was there by 8:15 AM, and my new HW heater was heating water by 10:30! Alex was super polite, respectful, efficient and skilled. Excellent service, explained everything in advance of the work, gave a competitive quote before the work that was right on target and helpful safety and operating advice for the unit. This is exactly the customer service experience you want to have when you've got a home plumbing issue. EJ Plumbing has my highest recommendation to our HOA and our Nextdoor neighborhood. (Tip: I shut off the water and drained the hot water tank before I called for service. This will speed the process - take a while to drain a 50 gal tank!)
James C.
James C.
8/19/2015
Really appreciate their honesty.  I originally thought that I needed to open up my whole wall and replace the entire valve system (pipes) because the water flow was so poor and that's what I scheduled with EJ Plumbing.  They gave me a decent price and was able to come the next morning!  So I gladly accepted.  Jess is the one that came to help me.  He was exactly on time (8:00am).  What turned out to be above my expectation is that he immediately suggested that it's likely just the cartridge that needs replacing - not the entire pipe system.  So I agreed to try that first.  He couldn't easily find the part and had to drive all the way to San Carlos to get it - but was able to finish the job very quick after that.  Saved me over $500 and a lot of hassle.  Really appreciate Jess and EJ Plumbing's honesty.
Mike H.
Mike H.
2/27/2019
On a Friday night at 7pm we discovered our water heater was no longer working and we had no hot water.  We made calls to a number of plumbing companies that offered 24 hours service 7 days a week.  All of the calls went to voice mail or a central operator who offered to have someone call us back.  EJ Plumbing was one of those calls and the only company to phone back on Friday night.  One other company responded on Saturday, the other companies 4 days later have not responded.  I spoke with the company representative who offered to have a new tank installed on Sunday morning.  To complicate matters, our water tank was 75 gallons, and not typically carried in stock.  Bottom line, EJ Plumbing was able to get a distributor to open its store on the weekend, get us a 75 gallon tank, and by 10am on Sunday we had hot water.  The service from the first call to the install was very professional and fair.  The pricing was more than fair.  An excellent firm, great people, and they care about their customers and follow on work.  I will use only EJ Plumbing going forward.
Charlotte C.
Charlotte C.
02/02/2016 12:00:00 SA
Amazing job by Victor @ E J Plumbing this morning. We had a blocked drain pipe and the drains were backing up in the showers. Victor came to the rescue and swiftly fixed the problem. Knowledgable, polite and a fast worker. Would highly recommend Victor!
Mack K.
Mack K.
9/28/2017
Our water heater went out in the middle of the night. We called EJ the next morning. They came with a new model, installed it, and all is well. I'm writing this review because Sam and Issac were so professional. They did such clean installation, everything neat. And they were very patient showing us all the settings, and waiting until we checked every faucet.
Eddie C.
Eddie C.
10/14/2018
EJ Plumbing is great. I called them up on Friday night and the garbage disposal along with the pipes are all replaced Sunday morning!
Alice C.
Alice C.
10/04/2011 12:00:00 SA
The experience was so brief, I wasn't sure if I should even write a review, until I realized that is exactly why I should write the review!  Here's how it went down:

8:45am Called EJ Plumbing re major leak under bathroom sink
8:50am Manny calls back and says they can be there between 1-3pm; I ask for 12-2pm and he agrees with a promise to call when they're on their way

11:20am Manny calls to say they finished their prior job early and can be at my house in 20 minutes, if that's okay.  Good thing I'm only 10 minutes away from home!
11:45am Luis arrives, we consult, and he fixes my leak
12:05pm Leak fixed and paid for, and I imagine Luis is off to be early for another job

With the 10% discount from Yelp, my total parts and labor came out to $114.

I spent less than an hour of my time between scheduling and paying, which for a plumbing emergency seems like some kind of record.  Thank you Manny and Luis!
Fe L.
Fe L.
2/16/2017
I called up late afternoon to ask for an estimate on how much it would cost to install a new garbage disposer. Gregg came out the next morning, and expertly installed the new disposer, got rid of the old disposer and did a couple of other minor jobs. He was very friendly and would use this company again.
Emily S.
Emily S.
2/16/2017
I am totally impressed with this service.  I have found this service to be presentable, trustworthy and polite.  I was in a bind with family coming to stay and they came promptly, helped me with my plumbing and provided a fair charge for their services.
  I have not met a service in the 20 years I have lived in my neighborhood that I have found presentable or trustworthy.  I actually asked for the service mans business card.  I will use this service again when help is needed.
Lily Z.
Lily Z.
2/15/2019
I needed to have my water heater replaced urgently. Had great experience with EJ plumbing from sending quote request, getting callback, to arranging the actual work done.  All these were done within 24 hours.  The technicians Justin & Jiaro were here ontime.  They are very professional, knowledgeable and had the job done within 2 hours with no mess. I had 3 different quotes to have my current water heater replaced and EJ plumbing has the most reasonable bidding pricing.  Excellent customer service!  Will definitely do business with EJ plumbing in the future when needs come up again.
Jason R.
Jason R.
05/03/2016 12:00:00 SA
I've used this company twice for my plumbing issues around my house. They are very professional and provide same day service if available. I would recommend this company for any plumbing needs.
C H.
C H.
2/14/2017
I called the EJ Plumbing main line at 6:30am because of a leak behind a toilet. I got the answering service who took my information and at 7:00am I received a call back.  Scheduled the appointment for between 10 and noon (the same day).  At 10:20am I got the call that they were on their way. By 11:30am the work was completed.  

Alex was very courteous and conscientious, and careful about clean up.  I will keep their card on hand for any future plumbing needs.
Kenji K.
Kenji K.
09/12/2017 12:00:00 SA
Needed a new water heater - it wasn't leaking yet, but it was going to at any moment.  I did some research, found EJ Plumbing on both Yelp and the BBB.  They communicated very well with me on Yelp to schedule a quote.  They arrived on time.  The pointed out a few things and gave me a quote - which turned out to be the best one.  I scheduled an appointment, which I needed in a small window.  They arrived on time and ready to work.  In and out of my garage in about 90 minutes.  Hauled the old water heater away.  No mess left.  6 year warranty on the heater, 1 year on the labor (seems standard).  Paid by credit card.  Excellent experience, would recommend to all.
C J.
C J.
5/18/2015
For my husband's birthday, my lovely MIL gave him a new faucet for our kitchen sink. Lovely. Except for the fact that he's one of those guys who thinks he's handy but makes a lot of trouble for himself along the way because of his ignorance. He's a do-it-yourselfer with great enthusiasm, but little skill. But I digress.

We removed the old faucet and found a suspicious looking slope on one side of our sink. I called several plumbers and described the problem and even sent pictures to one plumber who said it looked like my sink was falling down and needed to be remounted. They referred me to EJ saying they might be able to help. I called EJ Plumbing and told the woman who answered about the company that referred me and what they'd said. I told her they thought it was a mounting problem. She said, okay I have a guy who can help with mounting issues. So she scheduled me politely and promptly with him for a day or two later. She told me that I'd be charged $125 for the service call regardless of the time it took to assess the problem, but that if I use them for the repair my $125 would be applied to the cost of the repair.

The repairman showed up on time and was courteous. He looked at my sink, saw some water damage underneath and told me my sink is falling down and needs to be remounted (yes, the same thing I told the woman on the phone when I scheduled the appointment). BUT HE SAYS HE CAN'T DO IT! He asks if there is anything else he can do in my house for the rest of the hour since I'm going to be paying that dang $125 service fee for work the woman in the office probably should've known they couldn't do because every other plumber I called said they couldn't ! (Or they could've asked for pictures before they came like other plumbers I'd talked to).

So okay, I ask him if he can replace the temperature regulator on my shower, but he doesn't have the part in his truck. I ask if he can snake my upstairs drains, but those are charged differently ($85 or something for the first drain and then $70ish for the subsequent drains) but I didn't really need or want to pay to have my drains snaked anyways.

I express to him my frustration with being out $125 because the women in the office scheduled me for a service call for something they can't even repair. He calls his boss and explains what has happened and his boss graciously agrees to only charge me $90 to snake one drain since it was their mistake.

I'm mad. I'm mad that the woman in the office scheduled me for service they couldn't do, mad that they still insisted on taking my money though the repair couldn't be performed if I wanted it to be. But mostly I'm mad because it turns out, IT WASN'T A MOUNTING PROBLEM AT ALL! Some clever person came in and put a level on my sink to show me that the sink is completely level. My cast iron sink is bent slightly down at one corner and I never knew it. After all that, it really didn't need to be remounted. It wasn't falling down. (There was water damage, but the sink is still adequately supported.) So I've just paid $90 for service I didn't need and the true problem went undiagnosed.

In summary, find another plumber who is a little more conscientious about asking questions up front to know if they can do the work. Find a plumber who will be able to diagnose problems correctly.
Sherry B.
Sherry B.
05/02/2019 12:00:00 SA
Giving a BIG shout out to Manny and his team of dedicated plumbers who were very diligent and persistent on fixing a water heater issue I had yesterday. Jerameel  of EJ plumbing, arrived more than on time and immediately got to work on my problem. It was a huge task and he called for reinforcements, which came right away along with the owner, Manny to help out. That is Great Customer Service!!  They all did a fantastic job and my problem was resolved just in time for me to get to the dentist. Manny could have charged me more as the job took longer than expected and more Labor intensive, but he kept the quote he originally gave me and said his reputation and Great service is most important.  I so appreciate Manny and his team.  I absolutely recommend EJ Plumbing!  Thank you all for your Help........
Lisa T.
Lisa T.
11/01/2012 12:00:00 SA
Yelp is the best! We found reasonable and honest plumbers based on fellow Yelp reviews.

We had a major backup and the plumber we've used in the past decided this wasn't the type of work he wanted to do and recommended someone else. I checked them on Yelp and was not impressed...old reviews that were all over the place. So I searched for rooter plumber and after reading several reviews, decided these were the plumbers I would use. They could come that day at the time I really wanted (impressive) and they called 20 minutes before arrival (super nice).

Our situation was complicated by the vent on the roof being inaccessible due to our solar panels. The owner came out with the camera because it was deemed necessary to install a clean-out (the other plumber had implied that this was probably going to happen) and the outtake pipe was found. The next day they came out and dug a very, very deep hole to put in the clean-out. We tested the system, but still had an issue with one toilet. The owner came out again to do some more snaking (I believe 6 overall attempts). It took more time than they had estimated, but kept the bill at the highest estimate, even though they could have charged more. Wow!

Of course, we could have major pipe replacement work in our future and I would not hesitate to call them again.
D J.
D J.
7/28/2017
We had a toilet back up last night that seemed to be affecting multiple toilets. I was worried it was the sewer main. Victor came out, checked everything out, snaked the pipe. He was on time, explained everything patiently, and really knew his stuff. Hard to say that a plumbing problem was a great experience, but that exactly what it was.
Thomas M.
Thomas M.
02/02/2017 12:00:00 SA
Had Alex show up this morning to address a serious mainline issue.
I won't go into details but it wasn't pleasant.
He was on time and prepared. I showed him the issue. He walked me through what he thought the problem was and the cost. He explain if it was a bigger issue which it could've been then cost would be higher and require more time.
It wasn't but at least I knew the downside.
I have EJ lined up to address another issue but really pleased with the work.
Indradeep G.
Indradeep G.
9/26/2018
Called them for a bathroom shower line leak. Daniel came over at the expected time, gave an estimate and on agreement re-piped the failing Pex lines with copper. Ended up also installing a heat pump electric water heater. All the work was professionally done and on time. For the water heater there was a small error in the condensate drain plumbing and they fixed it first thing next morning. They do not cut corners. Will use them again.
Michael R.
Michael R.
1/18/2016
We were having trouble with two of our toilets flushing and running too long afterwards. Multiple neighbors on Nextdoor recommended EJ Plumbing, who are in fact nearby.  Victor came by - several minutes early! - and replaced the gaskets on the toilets to get them going again.  He was friendly and efficient, even heading out to pick up parts.  We definitely use again!
Paul D.
Paul D.
02/10/2016 12:00:00 SA
Not impressed. We only had a clogged drain that needed to be snaked and they wanted to replace toilets and other work before they even entered the door. My wife dealt with them and they tried to take advantage of that (she had NONE of that) and told them to just snake the drain. We'll go somewhere else in the future for any plumbing needs.
Lisa H.
Lisa H.
7/25/2017
I had EJ plumbing come out to replace my sewer drain and change out my water supply line. They were fast, efficient, fairly priced, and did am excellent job. I no longer have the headache of a clogged drain that backed up into my shower.
Sarah V.
Sarah V.
1/26/2017
EJ Plumbing is a very professional service company! I had same day service within an hour of my phone call. Victor was super respectful and patient in answering all of my questions and he quickly solved my problem! I would 100% recommend EJ Plumbing and Victor for their excellent service.
Julie S.
Julie S.
9/21/2018
EJ Plumbing is a fantastic plumbing company! We've called them several times for our old house issues and they always do great work for reasonable prices. Hunter was great today, thank you!
S S.
S S.
07/07/2017 12:00:00 SA
These people are fast, efficient, polite and hilarious :-)  also great with curious kids!!!  They saw that I had two cracks in my pipes and the pipe between the garbage disposal and sink was stuck.  They put in new pipes, cleared out the debris (egg shells) and cleaned up.  Great people to work with!
Dan R.
Dan R.
1/23/2019
We have had three occasions to use EJ Plumbing's services and each time the work has been professional, timely and correct.  It's great to have a plumbing service I can count on when the need arises, and EJ Plumbing will continue to get my business.  Everyone I have worked with in the company is first class!
Jim M.
Jim M.
1/22/2019
These guys are the real deal. We had a broken hot water line in the crawl space of our house. After several calls to other plumbers who could not get to us quickly, EJ Plumbing came quickly, and Gerardo did a full examination. We ended up doing a full re-pipe job because we have an older house which had galvanized. They were fast, responsive, very thorough and priced fairly. They did the re-pipe in one day with a team of 8 people and came back the next day to clean-up, patch, etc. Ben was our point person, and he is a straight shooter with lots of experience. Couldn't be happier with them.
Lucy H.
Lucy H.
09/09/2013 12:00:00 SA
We used EJ Plumbing to build a property line clean-out for us.  We live in Mountain View and had issues with our main line that was on the street side due to tree roots growing into the city's clay pipe but without a clean-out less than 3 feet away from the property line, the city of Mountain View would not maintain the line.  As a side note, if you do have a property line clean-out, Mountain View will maintain your home lines for you in the future so if you do have back-ups and it flows onto your yard and street, as a courtesy, Mountain View will clean all of that up.

At first, we hired He-Man plumbing to put a camera down our pipe to diagnose our problems.  Not sure why we called He-Man when we could have called EJ Plumbing in the first place since they had the same equipment.  He-Man specialized in sewage maintenance so installing a clean-out at the property line where it would need to be 7 feet deep was not within his scope of work.

I tried yelp to find someone that would install a clean-out and was told that either it could not be done or that the cost would be around $10K.  Finally, I tried EJ Plumbing who showed up to inspect and provide a quote.  Admittedly, I did not request competitive bids since so many plumbers were unwilling to do the work so I just accepted the EJ Plumbing bid on the spot.  

EJ Plumbing was definitely full service.  They went and pulled the permit which was required due to the property line clean-out.  They showed up on time and cleaned up afterwards.  The work was done in about 7 hours even though they had to dig a hole that was 7 feet deep.  

So if you are having problems with your main line and need a clean-out built, try EJ Plumbing.  The cost was between $2500-$3000.
R A.
R A.
1/20/2019
EJ Plumbing continues to be the best company for us to work with.  Timely responses, professional service, and quality work with the customer always in mind.  Sam from EJ Plumbing serviced our hot water tank today and did a great job.  We will be using EJ Plumbing for a long time.  Highly recommended.
Marcia R.
Marcia R.
1/19/2017
My house is now 14 years old and I'v experienced a few pluming issues in the last couple of years.  Every time I've called E.J. plumbing they have responded very quickly and have acted very professionally.  They explained the problem so that I could understand what the issues were and make an informed decision.  From my clogged sump pump to my leaking backyard sprinkler system I would trust these guys to get the job done.  When I needed to drain and maintain my 75 gallon water heater, they not only did it in a timely manner but showed me how I could do it myself the next time.  I would recommend them, and have, to friends and neighbors.  Thanks guys!
Vivian J.
Vivian J.
3/18/2013
Our ancient Water Heater starting to act up so called EJ Plumbing after a recommendation from a friend.  I called them in the morning and they arrived 2 hours later.  Mark and Gary (Mark was the more attractive one) did a great job and had the best prices after calling 2 other places.  I also received the 10% Yelp discount as well!!  They put in a top of line water heater: RHEEM, and did the installation in 2 hours!  They were friendly, knowledgeable, and very sweet to my twin girls since Mark had twin girls as well   The big bonus was that they left our garage cleaner than it was before they arrived.  So excited to take long hot showers again!
Doreen S.
Doreen S.
12/26/2011
Sat 12/24: garbage disposal dies. 1-yo dishwasher stops working too. Panic sets in, because Sunday is Xmas, Monday is probably considered a holiday, and I am going out of town on Tuesday. Christmas spirit is totally on the skids.

Mon 12/26:  I call EJ. Manny is about to give me a same-day appt after moving his schedule to accommodate me, when he suggests that I check my circuit breaker. OMFG, why did I not think of that? Oh, that's right, bc I'm not handy and I haven't touched it in 4 years. I throw a switch and everything works again. I thank Manny profusely and promise to call him the next time I break something... for real.  Am so appreciative of him not coming over to charge me a gazillion dollars for throwing a switch. now I can spend 12/26 elbowing people in crowded malls instead!  (so I make poor choices, ok?) THANKS AGAIN MANNY!!
LMarie G.
LMarie G.
09/12/2018 12:00:00 SA
EJ Plumbing did an excellent job on a recent toilet repair.  Hunter, our plumber, was professional, honest, had a high level of expertise, and was very hardworking.  EJ Plumbing has outstanding customer service as well and they have always been accessible and responsive.  There is so much competition out there but EJ Plumbing really does shine.  We highly recommend them and will request Hunter next time we need assistance.
Steven T.
Steven T.
1/17/2019
While working on the main water line from our well I accidentally broke the main shut off valve leading to our house, handle broke off in the closed position so we had no water coming into our home. I was referred to EJ Plumbing by a coworker, I placed a call at noon and my 8:30am the next day there were two highly skilled, friendly and knowledgeable plumbers on site, they replaced the v
Rachel M.
Rachel M.
9/19/2009
Manny is incredibly friendly, professional and helpful. He saved my dinner party in fact... I was having 14 people over for dinner and my kitchen sink disposal finked out on me. I called Manny in a panic and he came over in less than an hour. He kept the cost very reasonable despite the fact I was in a bind and I was impressed that his work had a 90-day guarantee.

If you hire EJ Plumbing you will be happy!
Dan R.
Dan R.
1/23/2019
We have had three occasions to use EJ Plumbing's services and each time the work has been professional, timely and correct.  It's great to have a plumbing service I can count on when the need arises, and EJ Plumbing will continue to get my business.  Everyone I have worked with in the company is first class!
Jim M.
Jim M.
1/22/2019
These guys are the real deal. We had a broken hot water line in the crawl space of our house. After several calls to other plumbers who could not get to us quickly, EJ Plumbing came quickly, and Gerardo did a full examination. We ended up doing a full re-pipe job because we have an older house which had galvanized. They were fast, responsive, very thorough and priced fairly. They did the re-pipe in one day with a team of 8 people and came back the next day to clean-up, patch, etc. Ben was our point person, and he is a straight shooter with lots of experience. Couldn't be happier with them.
Lucy H.
Lucy H.
09/09/2013 12:00:00 SA
We used EJ Plumbing to build a property line clean-out for us.  We live in Mountain View and had issues with our main line that was on the street side due to tree roots growing into the city's clay pipe but without a clean-out less than 3 feet away from the property line, the city of Mountain View would not maintain the line.  As a side note, if you do have a property line clean-out, Mountain View will maintain your home lines for you in the future so if you do have back-ups and it flows onto your yard and street, as a courtesy, Mountain View will clean all of that up.

At first, we hired He-Man plumbing to put a camera down our pipe to diagnose our problems.  Not sure why we called He-Man when we could have called EJ Plumbing in the first place since they had the same equipment.  He-Man specialized in sewage maintenance so installing a clean-out at the property line where it would need to be 7 feet deep was not within his scope of work.

I tried yelp to find someone that would install a clean-out and was told that either it could not be done or that the cost would be around $10K.  Finally, I tried EJ Plumbing who showed up to inspect and provide a quote.  Admittedly, I did not request competitive bids since so many plumbers were unwilling to do the work so I just accepted the EJ Plumbing bid on the spot.  

EJ Plumbing was definitely full service.  They went and pulled the permit which was required due to the property line clean-out.  They showed up on time and cleaned up afterwards.  The work was done in about 7 hours even though they had to dig a hole that was 7 feet deep.  

So if you are having problems with your main line and need a clean-out built, try EJ Plumbing.  The cost was between $2500-$3000.
R A.
R A.
1/20/2019
EJ Plumbing continues to be the best company for us to work with.  Timely responses, professional service, and quality work with the customer always in mind.  Sam from EJ Plumbing serviced our hot water tank today and did a great job.  We will be using EJ Plumbing for a long time.  Highly recommended.
Marcia R.
Marcia R.
1/19/2017
My house is now 14 years old and I'v experienced a few pluming issues in the last couple of years.  Every time I've called E.J. plumbing they have responded very quickly and have acted very professionally.  They explained the problem so that I could understand what the issues were and make an informed decision.  From my clogged sump pump to my leaking backyard sprinkler system I would trust these guys to get the job done.  When I needed to drain and maintain my 75 gallon water heater, they not only did it in a timely manner but showed me how I could do it myself the next time.  I would recommend them, and have, to friends and neighbors.  Thanks guys!
Vivian J.
Vivian J.
3/18/2013
Our ancient Water Heater starting to act up so called EJ Plumbing after a recommendation from a friend.  I called them in the morning and they arrived 2 hours later.  Mark and Gary (Mark was the more attractive one) did a great job and had the best prices after calling 2 other places.  I also received the 10% Yelp discount as well!!  They put in a top of line water heater: RHEEM, and did the installation in 2 hours!  They were friendly, knowledgeable, and very sweet to my twin girls since Mark had twin girls as well   The big bonus was that they left our garage cleaner than it was before they arrived.  So excited to take long hot showers again!
Doreen S.
Doreen S.
12/26/2011
Sat 12/24: garbage disposal dies. 1-yo dishwasher stops working too. Panic sets in, because Sunday is Xmas, Monday is probably considered a holiday, and I am going out of town on Tuesday. Christmas spirit is totally on the skids.

Mon 12/26:  I call EJ. Manny is about to give me a same-day appt after moving his schedule to accommodate me, when he suggests that I check my circuit breaker. OMFG, why did I not think of that? Oh, that's right, bc I'm not handy and I haven't touched it in 4 years. I throw a switch and everything works again. I thank Manny profusely and promise to call him the next time I break something... for real.  Am so appreciative of him not coming over to charge me a gazillion dollars for throwing a switch. now I can spend 12/26 elbowing people in crowded malls instead!  (so I make poor choices, ok?) THANKS AGAIN MANNY!!
LMarie G.
LMarie G.
09/12/2018 12:00:00 SA
EJ Plumbing did an excellent job on a recent toilet repair.  Hunter, our plumber, was professional, honest, had a high level of expertise, and was very hardworking.  EJ Plumbing has outstanding customer service as well and they have always been accessible and responsive.  There is so much competition out there but EJ Plumbing really does shine.  We highly recommend them and will request Hunter next time we need assistance.
Steven T.
Steven T.
1/17/2019
While working on the main water line from our well I accidentally broke the main shut off valve leading to our house, handle broke off in the closed position so we had no water coming into our home. I was referred to EJ Plumbing by a coworker, I placed a call at noon and my 8:30am the next day there were two highly skilled, friendly and knowledgeable plumbers on site, they replaced the v
Rachel M.
Rachel M.
9/19/2009
Manny is incredibly friendly, professional and helpful. He saved my dinner party in fact... I was having 14 people over for dinner and my kitchen sink disposal finked out on me. I called Manny in a panic and he came over in less than an hour. He kept the cost very reasonable despite the fact I was in a bind and I was impressed that his work had a 90-day guarantee.

If you hire EJ Plumbing you will be happy!
KK L.
KK L.
9/19/2012
Called this morning for an emergency metal pipe burst to sprinkler system.

The phone was answered promptly early morning and although they don't do sprinkler, they quickly referred to a gardening service that can handle rusted metal pipes outside in the garden.

I appreciate their help and will try to use them in the future.

Thanks again for EJ kind referral for this emergency situation!
Gail S.
Gail S.
01/03/2018 12:00:00 SA
We couldn't have been happier with the service we received from EJ Plumbing.  Unfortunately, we started off 2018 with a main line clog which prevented all the toilets in our home from flushing properly.  Having identified the problem this morning we hoped to have this fixed ASAP.  Another highly rated local plumber was unavailable to come out today and recommended EJ Plumbing.  We were able to make an appointment for this afternoon.  Everyone we interacted with today was courteous, knowledgeable, responsive and kind.  Janice was wonderful in quickly replying to my initial inquiry and following up with accurate estimates of the expected work.  When I had additional questions that she couldn't answer about the service that I would be receiving, she connected me to someone who could.  Michael spent 10 minutes on the phone with me patiently answering my questions regarding the pros and cons of hydro jetting versus snaking our pipes based on our situation.  Mel, our plumber, was great.  He showed up on time and was professional, friendly and efficient in his work.  He explained each step of the job, and even took the time to answer additional miscellaneous plumbing questions.  And he did all this with a smile. Our work was completed quickly and under estimate.  EJ Plumbing will definitely be our go to plumbing service in the future.  Thank you, everyone, for your excellent service!  Yay for toilets that flush!
Cassy K.
Cassy K.
10/20/2015
My usual plumber couldn't come out until the next night, so after calling a few places was recommended to EJ's. The girl who answered the phone was pleasant, clear and efficient. She even called back to let me know when the plumber was en route. Victor showed up and quickly assessed the situation with the toilet. He was friendly and respectful. He provided the quote before fixing the problem fast. I would definitely recommend their business and call them again the next time. :)
Rick N.
Rick N.
11/27/2017
I spoke to Patty over the phone. She was very courteous and professional when scheduling service. She was fortunate to find a technician to book earlier than scheduled by two hours. When Mel the technician came by he was polite and professional as well. He was able to fix our water heater pipes in a timely manner. It amazes me how simple and upfront EJ plumbing was able provide excellent customer service in the trades industry that is very difficult to come by. Please stick to this business model. Simple and straightforward customer service just like other everyday industries eg. dr office, grocery store, restaurant etc... thanks so much!
Wei Z.
Wei Z.
01/06/2012 12:00:00 SA
My kitchen sink started to sprung a leak... called EJ plumbing, left a voicemail late at night, someone called back in the morning and scheduled me for the same day.  Jess came out, and quickly discovered the leak came from the faucet hose and not actually the pipes below.  I felt silly having called them with something I probably could have fixed myself, but since they are out here, Jess helped me replace a very old and rusty pipe underneath, and along the way he actually did discover a very minor leak at the connection points of the shutoff valves.  So he replaced that as well with no extra labor fee, just $15 for the part.

Jess worked very quickly, professional and helpful, explained what he was doing each step and the $ rate was reasonable, especially after applying the 10% off coupon from yelp!  Total came out to be about $130 with labor and parts.

I will definitely recommend EJ plumbing to anyone, they seem honest and professional.  Before Jess left, he double checked and triple checked to make sure everything is working properly and told me to call back if there's ever any problems with the new pipes he installed.  A good experience!
Ariege M.
Ariege M.
4/14/2011
OK - these guys are good.

Manny and his team have done both gas installation and plumbing work for me and they will have me as a customer FOR LIFE. They take a tremendous amount of pride in their work and a lot of their business comes from word-of-mouth so they have an incentive to do things right and keep their customers happy.

For the gas work, I was given a written quote while Manny was on site. Other places took 2-5 days to send me their quotes. His quote and his customer focus won my business. His team got the job done on budget and in less time than they thought it might take. I was also very happy with the level of care they took to preserve my property, plants included, even though they had to go out of their way to do so.

A few weeks ago we started having problems with our sewage lines backing up. I called our home warranty company who sent some contractors out. We had a terrible experience with the contractors sent by the warranty company. They came multiple times and never fixed the problem. So, I thought of EJ Plumbing and described the issue to Manny.

Manny made himself EXCEPTIONALLY available to answer my questions. (Who'da thought there'd be a day you could text message your plumber at 8pm on a Saturday and get an immediate response?) He doesn't work with warranty companies but he gave me two options:

1. He let me know that the warranty company should cover the issue I was experiencing and if I wanted to ask them to send out another contractor, **he offered to talk the contractor through what he needed to do in order to solve the problem... Whaaaaaat? Seriousy. Who does that?**

2. I could have Manny and his guys come by to look at it.

I decided to go with option 2 because the peace of mind that it would be done RIGHT was invaluable to me.

EJ Plumbing didn't disappoint. Manny gave me a series of steps he'd recommend to diagnose and resolve the problem. He didn't start with the most expensive or profitable option. He started with what was most likely to resolve the problem in the most cost effective way.

The plumbing problem I had was a NIGHTMARE and until Manny was involved, I felt completely helpless. I'm thrilled with EJ Plumbing's service and the quality of their work.

This is a no brainer. Go with EJ Plumbing.
K V.
K V.
12/31/2018
Saved New Year's! Our garage sink and washer drain clogged horribly and we gave up on self-help and called. They were out when they said they would be and now we are back to normal. Saul and Miguel were awesome and fixed us up really quickly. Thanks guys! Happy New Year's!
Alexander T.
Alexander T.
3/25/2015
I waited to write this review to see if the job they did failed over time, as this issue has before when I tried to fix it myself.

But, nope! The fix is good and permanent, as they promised. I'm so happy my shower works properly again.

(and they cleaned the shower area too, they didn't have to do that!!)
Eric N.
Eric N.
3/23/2012
Called this morning (Fri) around 8:00 a.m.  By 9:30 a.m. They were pulling away with my kitchen clogs all rectified, washing machine working and disposal working....  You cannot beat that responsiveness!

Well done!
Edward A.
Edward A.
12/15/2016
In Mountain View - Service Line and Sewer Line Replacement.

If you have a water leak that is causing a high bill, contact the city first to verify which side the problem might be. If it is the owners responsibilty then contact EJ Plumbing.

Ben and the Crew delivered as promised. The reply for quotes are fast and the lowest of several that I contacted. The work is done very fast. I was initially looking for just the water line repair and then had the crew also put in a new sewer main line at the same time. I got a good price for doing both jobs at the same time. Once the job was completed I was very happy and most of all I had peace of mind and no more worries! These guys multi task and work, work, work. They are respectful to the owners property landscaping as well as the neighborhood, parking, noise, and job site cleanup.

There is a reason why these guys have alot of 5 stars * * * * *

I chose to buy lunch for them and talk with them about my house plumbing and they gave me alot of good knowledge and advice. These are good people.

Thanks and I will be using their services again.

Edward
Nichole K.
Nichole K.
05/06/2016 12:00:00 SA
I just had Victor out from EJ Plumbing and he was fantastic.  I called EJ Plumbing this morning as our kitchen sink got clogged last night...I accidentally let chicken go down the disposal.  Whoops!!!  They squeezed me in for this afternoon and showed up right on time.  Victor checked out my sink and within about 15 minutes had it working again.  Many, many thanks to Victor and EJ Plumbing for squeezing me in, being on time and overall doing a great job!
Genny H.
Genny H.
08/01/2018 12:00:00 SA
Fantastic company with superb service! I had contacted EJ Plumbing to report a broken hot water heater recirculator. Sammy & Guillermo came out within the appointed time & immediately proceeded to diagnose the problem. Sammy had literally just touched one of the valves on my water heater & it fell off into his hand! Thank goodness it was discovered while they were there. They were both very courteous ,friendly & professional & answered all of my questions & concerns. In the end they replaced the  broken valve, installed a new recirculating pump & also replaced a hose that was leaking. I would certainly call them again for any future plumbing problems & will highly recommend them to all my friends. & family. Great job!!
Veronica J.
Veronica J.
10/21/2011
Thank you Yelpers for the great reviews! You all were right. We had a great experience with EJ Plumbing as well. Sam came out to assess the situation last week and Manny gave us a quote the next day. We took 3 bids and these guys were the lowest of the three, so we picked them based on the Yelp reviews and the quote. Sam was in charge of the job site, they arrived at the house on time, and got to work immediately. They re-piped almost the entire house in one day. The placement of the pipes looks very clean, orderly, and well thought through. We are very impressed with these guys. Overall, an excellent job!

UPDATE: Again, Manny and his team are life savers. I have an old toilet which was leaking and needed replacement. We made an appointment with them to have a new Toto Ultramax II installed. I bought the new toilet online and when it was opened today, the tank was cracked in half. They were very patient and tried to help find a plumbing supply store that carried it in stock. To top it off, the old toilet (Standard Compact from 1950's) wasn't installed the way toilet installations work today. There was no flange. They had to widen the hole, replace part of the sewer line, and place the flange before the toilet can go in. They were great! I am so very grateful for them because it's never easy dealing with very old houses and these guys adapt pretty fast to the environment. Even more so than before, I would absolutely recommend them.
Boyce B.
Boyce B.
9/22/2012
Our sewer recently backed up into our shower, and caused quite a panic. Originally I had Roto Rooter come out, and they were able to clear roots and do a fiber optic scan, shownig more roots on both the property side and the street side of  the old clean out. That cost us about $450 total. However, Roto-Rooter estimates for repair and replacement ranged from $3,000 to $8,000, depending on how much of the line we decided to replace!

After recovering from sticker shock I called EJ Plumbing (recommended both here and on Angi's) and spoke to Manny. He is a very articulate and competent guy. He gave me good advice on what the city would do and wouldn't do and recommended I install a new street level clean out (we're above the street, on a hill). He quoted $1500 for the job, about half of the RR quote.

His team came out within a few days and did the necessary work beautifully. It was necessary to redo the fiber-optic scan, dig an enormous hole, cut out a big chunk of cast iron pipe, and generally do a good deal more work than was first predicted. It all got done within a day, with excellent feed back from the guys who did the digging. Friendly, cheerful, knowledgable people. And no extra charges for unforeseen problems. A very good experience.

(WTTW...   I also learned to keep the cap on the clean out very loose, so that if the pipe is ever blocked again, the overflow will be at the outdoor clean-out rather than inside the house.!)
John W.
John W.
05/04/2018 12:00:00 SA
Very happy with the service I received--installing a replacement kitchen faucet.  Jairo was on time, efficient and friendly. I bought the faucet at a hardware store, and toyed with the idea that I could do it myself.  Watching Jairo install it made it clear I could never have done it myself.  Jairo fixed another small problem with a bathroom faucet and didn't charge for it. Patty the scheduler let me know when he would arrive, and she was very pleasant to deal with.  Overall an A+ experience.
K C.
K C.
5/22/2017
Manny called me up to explain his side of the story and while admitting that communications could have been better, pointed out why the plumber had charged me as he did. His company does do a sterling job and I have been using their services for a while so all is forgiven. When an owner steps up, accepts responsibility and promises to do better next time, that's a business to support.
Marjorie Z.
Marjorie Z.
02/02/2016 12:00:00 SA
Great job replacing my water pipes in my house. Also Danny  repaired my bathroom sink in a blink and Victor got a horrible clog out of the kitchen sink riser today! They do everything!
Suma R.
Suma R.
11/26/2018
EJ Plumbing is always my first and last call for every plumbing problem in my house.  Our most recent experience was replacing our water heater.  They came out quickly to see if they could fix the problem.  No can do. I'm not surprised the water heater needed to be replaced as we had been told by several people that it was on it's last leg.  They scheduled a replacement day, helped pick out a water heater to my specifications, arrived on time, finished the job well and were professional and courteous.  You can't ask for anything more.  Thanks Sammy, Tim and Daniel! Their prices are always reasonable and their work is always to code. They aren't the cheapest plumbers around but their work is solid and they definitely aren't the most expensive plumbers either.  I never have to think twice about their work.  Call them without hesitation!  I've been with them for over 10 years!
J W.
J W.
7/15/2016
(The last review was for a job approx 1 month ago)

A few days ago, I had a problem with water leaking from the fridge so I called to see if they could come out. Ray came out ASAP. Thanks so much for coming out so quick and for being so nice!!!
Once again I highly recommend EJ!!
Jane S.
Jane S.
11/16/2016
I called EJ Plumbing and they were able to take my call immediately. I scheduled an appointment for the next week. The plumbers (Ray and Alex) called when they were about 20 minutes away to let me know they were coming. They were very courteous, wore booties in the house (which we like since we don't wear our shoes inside the house).

We had several projects that EJ Plumbing helped us with: 1) Backed up bathroom drain 2) Leaking bathroom sink 3) Leaking garage sink (replaced basket strainer) 3) Broken outside faucet 4) Leaking toilet fill valve

Ray looked at all the projects and gave me an estimate of what the cost would be before they started. They were able to fix everything that was in need of repair, including our bathroom drain which was really really backed up. We were very pleased with the work that Ray and Alex did for us and would contact EJ Plumbing again for our plumbing needs.
Stephanie W.
Stephanie W.
11/12/2012 12:00:00 SA
I've used EJ plumbing a couple of times.  The first was an emergency to clear a backed up waste line.  The line was cleared within an hour and the price was reasonable.  No mess in the house either!

The second visit was to install a new stove and a dishwasher.  The gas hookup to the oven went smoothly, but the dishwasher was tough.  I had bought it used, and unfortunately and the seller did not disclose that only one of the dish drawers worked properly (damn craigslister!).  Luis had given my a quote for the work and he honored it, even though the dishwasher installation turned out to take an hour longer than expected.  No complaints from Luis and he left the kitchen clean.   I ended up replacing the dishwasher the next week :(
Michelle C.
Michelle C.
07/01/2015 12:00:00 SA
Called EJ Plumbing after a friend recommended them to investigate a leak near my water heater.  They came out first thing the next morning and we decided the water heater needed to be replaced.  Ray showed up on-the-dot on time, was very professional, explained everything thoroughly, and did the job in less than 90 minutes.  I couldn't be more pleased at the speed and outstanding work.  I'd use them again in a heartbeat and will recommend them to all my friends and neighbors.
Kimberly S.
Kimberly S.
9/13/2017
A+++ to Jerameel Madagat.  He is the kindest person, knowledgable, and worked SOOOOO hard to fix my parents' sewer system.  My mom called him an angel, and she is a very critical person.
Rebecca C.
Rebecca C.
07/03/2015 12:00:00 SA
I called EJ Plumbing late in the afternoon about a leaking pipe and they were able to fit me in the next morning. It happened to be a holiday (day before the 4th of July) and another plumber I called wasn't even working that day. Ray, the technician who replaced my leaking pipe, arrived right on time, was extremely knowledgeable and nice, and had the situation taken care of in the space of about 15 minutes. Also, I was told that because I called the day before I didn't have to pay the higher holiday rate. I couldn't be happier. I highly recommend this company.
J M.
J M.
10/25/2018
Jay came out to clear the tub and did a great job. Thank you, Jay!
Ed W.
Ed W.
10/24/2018
I found a gas leak (using an electronic gas detector) with the shut off valve when opened next to my gas fireplace. I contacted EJ Plumbing and made an appointment for the repair. Vincent and Justin arrived promptly on the day of the appointment and quickly assessed the situation and knew exactly what needed to be done. These two gentlemen are absolutely FANTASTIC! Both are personable, 100% professional, knowledgeable, and worked diligently in replacing the defective parts as well as identifying for replacement the external shut off valve outside of the house which was very old. They did a SUPERB job. They also inspected all of the shut off valves for my gas range, central furnace, and water heater in the garage. Vincent recommended replacing the very old shut off valve for the water heater which I concurred with. The gas range and furnace is relatively new so the valves were fine and did not require replacement.
I mentioned I was looking to have an outside spigot faucet setup that was rusting and corroded and actually leaking replaced and they said no problem. They did an EXCELLENT job there as well.
I can't more highly recommended EJ Plumbing's Vincent and Justin for your plumbing or gas issues.
I am one very happy customer!
Thanks guys!!
Jeff H.
Jeff H.
9/14/2017
I was referred to EJ Plumbing through my home warranty company. They responded extremely fast and diagnosed my broken water heater. The technicians were helpful and professional. They could have replaced the unit within a couple of hours except the warranty company didn't immediately give them authorization, so I was thankful for Patty in their office who helped negotiate getting the work done.  When Sam and Isaac returned the next day, they replaced the broken water heater within an hour and a half, and it was a really clean job. They are a high class operation and I would recommend them to my friends and neighbors.
Lori C.
Lori C.
2/14/2015
Another excellent experience with EJ Plumbing.  We have a huge tree in our front yard with extraordinary large roots which impaired the sewer.   The main sewer line from house to the street required replaced.  The tree is old and sentimental, kids and now grandkids love to climb.  
The team from EJ were up for the challenge, from explaining the problems, describing the fix and pulling it all together.  The crew arrived on-time, extremely professional, knowledgeable and kind.  I really appreciated how they took time to explain to me the process, timeline, etc.

We've will continue to recommend EG Plumbing to our neighbors and friends and we thank them for there outstanding service!
Jamie D.
Jamie D.
07/05/2015 12:00:00 SA
I called with a plumbing emergency & serviceman, Ray was sent to my house. He was very professional, very clean, and handsome to boot! He fixed the problem at a fair price. 5 star service from this family owned business. I'll never use another company unless I move out of this area.
Sue S.
Sue S.
2/14/2017
I called in to see if someone can come check out our clogged toilet. The woman who answers the phone, Patty, told me there is $125 fee for someone to come out but once you get quoted for the work and accept the fee is waived. The nice technician came out and told me the part would cost $50 to fix the toilet. But it would be $50 + $125 fee. How is the $125 waived? It was a bit misleading and they need to be more clear with customers. I would give them one star but the technician who came out was very a very nice guy. Let your customers know they will be paying $125 on top of the quoted price. There is no fee being waived.
Derrick L.
Derrick L.
10/06/2011 12:00:00 SA
Great experience with Manny & Luis.  It wasn't an emergency, but a slow-draining bathtub.  Called and spoke with Manny in the morning and he suggested 12-2p the same day, but was able to schedule something to accommodate my request for a later slot.  At the end of the slot, I hadn't heard back and called to leave a message.  To my pleasant surprise, Manny called back right away and said that their jobs were running over, but someone would be over within 30 mins or so, otherwise, he would come out himself.

Luis showed up and was professional, courteous, and we especially appreciated his care in trying to keep things clean (e.g., putting on shoe covers, etc.).  Unfortunately, our pipes didn't cooperate and he had to call in reinforcements in the form of more heavy duty equipment.  Manny promptly showed up in a second van, and after some hard work, they both successfully cleared the clog.

Overall, would highly recommend them, particularly for their quick responses, and care in keeping things as clean as practical, including clean-up afterwards.
Leesh C.
Leesh C.
1/27/2016
We've used EJ Plumbing twice in the last month for 2 different things.  The first time for our garbage disposal.  The second time for our water heater.  Each time they have been professional, prepared and fast.  They had all the replacement parts and tools to fix everything right away.  And each time they knew exactly what was wrong and explained what they had to do to fix the problems.  I highly recommend them.
Linda M.
Linda M.
10/16/2018
EJ Plumbing was fantastic! I called them yesterday morning and they came within the hour and was done before 12n. They replaced my garbage disposal (they came prepared with 2 options) and some pipes under the house and fixed all the leaks in the kitchen :)
Mimi L.
Mimi L.
06/01/2012 12:00:00 SA
These guys literally save our lives. It started with having no gas coming to the house, called them and they came out within 1/2 hr and found out we have water built up in the gas pipe from garage to house. After water was cleared, they did thorough testing and suspected i have a leaking in the pipe. Turns out they were right but they didn't stop there, they went ahead and test ALLL the pipes to our gas appliances to make sure. Six more minor leaks which I would NEVER know if not because of their professionalism and thorough testing so GREAT THANKS TO THEM. We could have an explosion and would not know what have happened. Trustworthy, professional team. I worked with Danny, Eddie and Ben, they did a great job, gave me a resonable price and great clean up, could not have asked more !

Only thing I wish their company would consider is to credit the $375 diagnostic fee towards repairs. I was told they would do it for plumbing jobs but not on gas. Not sure why but most companies would do that to win the business.  I did not shop around just because of that but there are people who would have done that and they could potentially lose the repair job so hoping the compnay will take this as a feedback. And for yelpers out there, just be aware they have a minimum charge on gas job.
Lewis J.
Lewis J.
3/14/2016
I called EJ plumbing to repair a corroded drain pipe in my guest bathroom.  Mike and Gregg arrived right on schedule.  They were cordial and professional.  They repaired the piping quickly and got my guest bathroom back on operation.  I would recommend EJ Plumbing to all my neighbors.
Doug G.
Doug G.
10/27/2017
I had a leaking tub spout.  While not an emergency, I got an appointment for the next day.  Gregg was great.  He was professional, friendly, and got the job done.  Overall, it was a really good experience.  Thanks Gregg and EJ Plumbing.
Rpj R.
Rpj R.
03/12/2018 12:00:00 SA
Quality work, great customer service. They helped us fix a leaky faucet in our shower. After calling 2 other plumbers that tried changing cartridges and the leak persisting, I reached out to EJ plumbing. Within minutes of inspection, they showed us dents on the valve and explained why changing cartridges wasn't going to fix it. They recommended replacing the valve and reassured that they would take care of it. We got similar recommendation from the other plumbers, but definitely not with the confidence and reassurance that came with the folks at EJ plumbing. They took care of it the same day which is a great relief! They are definitely pricey - there's a minimum $150 charge for a consultation which can be applied to the repair, the estimate for the repair was on the higher side too, but these guys did awesome work that makes it worth it.
Rod F.
Rod F.
07/05/2011 12:00:00 SA
I was having some repair work done in my house and I ran into an issue with a gas line.  Found EJ Plumbing on Yelp.  They showed up quickly and fixed the problem in no time.  Overall great job.

Since they did such a great job, I decided to fix up another gas line matter (which was also done very promptly and professionally the same day).  Overall excellent service and I wouldn't hesitate to refer someone else to them.

Thank Manny!
Sakae I.
Sakae I.
08/05/2011 12:00:00 SA
Fantastic service!  Extremely professional.  

I live out of the area and was helping my mom get estimates to change all the house pipes to copper.   I contacted Manny based on the reviews on Yelp and I totally agree with the 5 star reviews!  He was very professional, sending me estimates, and keeping me in the loop when my mom kept adding things to be done.  The entire job was quick and when I came home from a visit, there was no evidence that anything had done except that the water was running perfectly!

The prices were very good.  We had gotten another estimate six months ago which ran 50% more.   And my mother was happy, which is not an easy thing to accomplish!
Roisin B.
Roisin B.
03/08/2013 12:00:00 SA
Yet another five star review for this wonderful company.

I've had to call EJ plumbing on 3 occasions for two different properties over three years now.

Twice it was to unclog outdoor drains (two different locations). They arrived when they said they would, carried out the work quickly and cleanly, and cost far less than competing quotes we received. The second time we called them, the problem reoccurred the next day, and when I called Manny, he immediately sent someone out to look at it again at no charge, and they established that the issue was being caused by a broken pipe on the street causing a backup into our yard (which he had had no reason to look for the previous day).  They told me who to call and what to say to get the city to repair it.

The third time we called was to replace a faucet and fix an issue with a toilet.  The person who arrived to help, was friendly, worked quickly, cleanly, and left no mess behind. The fix for the toilet proved difficult because of a non-standard tank, but Manny and his team went above and beyond to ensure it was repaired, stayed repaired and even followed up the next week to make sure it was still working.  And again, they came when they said they would.  When I first rang, they were busy with another big job, but Manny explained this and said they could come a different day, and then they did come when they said they would.  So much better than other folks who say they will be there to keep you happy but don't show, or show late.

I have no hesitation in recommending them.  Keep up the great work!
Colin D.
Colin D.
03/05/2018 12:00:00 SA
Great service! They were here a half hour after I called, made the fix in less than 30min, and charged a good price. Nice guys to boot!
Rachel K.
Rachel K.
06/02/2013 12:00:00 SA
We had to replace the faucet in the bathroom sink. I called and talked to Manny. He schedule the time window for next morning. The plumber, Luis, came right on time and worked really hard. It was difficult to remove the old faucet since the small pedestal sink provided limited access and the faucet head was stuck because of all the mineral sediments. He had to drill the head of the old faucet to take it apart. So, it took Luis much more time to do the job than it was expected. But he finished it nicely and left the place clean and working fine.
Thank you Luis.
H T.
H T.
5/24/2016
Thank you for your ability to respond to an emergency situation, for your timely arrival and excellent work.
Mekayla B.
Mekayla B.
5/22/2018
We had a problem with a shower and Victor showed up perfectly on time. He was the kindness and most dedicated worker I have worked with in the Bay Area. He wore booties and gloves to keep everything clean and made sure the problem wad solved before he left. He was courteous and very friendly. I highly recommend this company and will use this service from now on.
Nicole T.
Nicole T.
5/20/2016
A+ plumbing. They arrived quickly, fixed the issue quickly, and we're courteous the while time. Would hire again.
Jeff G.
Jeff G.
5/20/2016
Victor was professional and courteous, he wore protective boots when he came into the house and fixed the problem in no time. Will definitely call these guys again when I need to.
Jeannine H.
Jeannine H.
9/23/2018
EJ Plumbing was 5 stars from fast scheduling and on-time arrival to reasonable pricing; and with Hunter, they have a real gem. Hunter is a personable young man who looks young but has 10 years of experience. He quickly removed and replaced a leaky kitchen faucet, explaining all the while what he was doing and why he has found it would make a difference in the longevity of the new faucet. I will definitely call EJ and request Hunter for all my plumbing needs.
A M C.
A M C.
07/12/2017 12:00:00 SA
Awesome customer service, timely and professional.  We had a serious back-up in our old plumbing - kitchen/bathtub connection. Mel went to our crawl space to check out the piping situation, diagnosed the problem, gave us a few options and snaked the clog in no time (not an easy area to maneuver the snake properly with the old plumbing as we have the same problems in the past). Yay! Everything is flowing again. Will definitely use EJ Plumbing again.
Dee C.
Dee C.
12/12/2012 12:00:00 SA
What a great company.  They did two small water heater jobs for us.  They were fast, considerate, really knowledgeable about different approaches for hotwater recirculation.   On time, reasonably priced, very professional and ... they left the area cleaner than when they started.  

kudos to manny and E&J.
Maple Z.
Maple Z.
9/19/2018
We needed to unclog the kitchen drain. The EJ Dispatcher answered phone immediately and was able to schedule a same day appointment. Hunter arrives on time, right in the middle of the two hour window and  the job was well done within an hour. He is very nice and professional.
C. B.
C. B.
06/07/2017 12:00:00 SA
I had a fantastic experience with Alex (Aleksandr, apologies if incorrect spelling) from EJ Plumbing. He came to check our leaking toilet at short notice, diagnosed the problem easily and explained all of the available solutions clearly. Our toilet was replaced the next morning with no fuss. As well as being very professional, Alex was a really nice guy and you could tell he cared about getting the job done properly. He was very patient when I asked a lot of questions too. I am a happy customer and I'd recommend this business without hesitation.
Kat M.
Kat M.
02/04/2016 12:00:00 SA
Awesome people! They called to let me know that they were able to send someone out a lot sooner than expected. Victor was the guy they sent out he was kind, courteous and just cool guy. Never once called a plumber before so I had no idea what the problem could have been but he was able to explain it to me in pretty simple terms. I would definitely recommend him.
Amy V.
Amy V.
10/09/2017 12:00:00 SA
We had a great experience with EJ plumbing today. Gregg Dolling was very quick in fixing the issue and was very friendly! Thank you for your help Gregg:)
Unkie F.
Unkie F.
8/31/2009
Very friendly and professional. Did the job fast, but did it right. I got lucky and got him in between big jobs so the crew came over, did their thing, and we ended up with a brand new copper piping for the house, energy saving tankless water heater, water conditioner, water filter, and just what we wanted -- clean water!!!

Manny listened to what we wanted to do, double checked to make sure he understood what we wanted, made suggestions according to his professional knowledge, and did the job. Price was fair and there's no price comparison for a contractor who you can trust, not very many of those around any more...

It was a big job taking out all of the 50+ years old galvanized pipes and even replacing pipes going all the way to the water main. I don't know if he usually does it this fast but him and his crew were done in 2 days with time to spare. Somehow I imagined this would take longer and basically planned the whole week around not having water. He made sure we didn't go even a single evening without water access.

I highly recommend EJ Plumbing.
Jairaj S.
Jairaj S.
4/21/2013
One of our pipes sprung a leak and we needed a plumber to fix the leak. Called EJ after reading the reviews on yelp.

Diagnosis and Repair: 5
Jair was very competent and fixed the problem. Its only been a week so far but satisfied with the job done.

Customer Service: 5
Both Manny (the owner) whom I interacted with on the phone and Jair (the plumber) were courteous and professional before, during and after the repair. When I needed them to come and check something (that ended up being unrelated) after the repair was performed, Jair came by to check within short notice.

Value/Cost: 4
I feel their price was a bit on the high end (an overall of 10 man hours of labor - 6 hrs with 1 person and 2 hours with 2 people on a weekday was close to $1500 - so close to $150/hour.

Overall I am a satisfied customer. That said, if we need a plumber again I may shop around and try some of the other highly rated establishments on yelp to see if there is another with the same quality, service but also more economical.
Ashley H.
Ashley H.
4/14/2016
I discovered that my lawn had turned into a marsh so I immediately called EJ Plumbing. They came out at 8am the next day and found the leak right away. They managed to send two wonderful technicians, Jairo and Angel out that same afternoon and they worked tirelessly to repair the leak. They kept me involved during each step of the process, showing me the leak and which parts needed to be replaced. They showed me the repairs before filling in the hole and afterwards, I have complete confidence that the leak is fixed. I have used EJ Plumbing in the past and will use it again when other plumbing issues arise. I highly recommend their service.
Michael D.
Michael D.
06/09/2013 12:00:00 SA
I was cleaning behind the refrigerator and punctured the ice maker supply line. It was a Sunday. I called, and they answered right away. They told me they could come in a 2 hour window starting in 30 minutes!

Jess was one time. He was very fast, clean.

Great, fast service on a Sunday!  Theses guys are good.
Dennis H.
Dennis H.
04/05/2010 12:00:00 SA
We called Manny to install a Tankless Water Heater we purchased at Home Depot to replace our old Tank model. For it to function correctly he had to run about 30 feet of 3/4 Stainless Steel gas pipe to our Meter. In his estimate Manny provided additional copper pipes, the vent and shut off valves (Which cost around $370)   Manny's quote was just $1950, which is very reasonable considering the amount of work and parts he provided. Manny's crew of 2 arrived on time and mounted the Unit on the wall, hooked up all the lines drilled holes in the Garage exterior walls for the vent and new gas line and hauled away the old large Water Heater, cleaned up the area, all in about 5 hours.

The work was very neat and the whole E J Plumbing crew were friendly and professional.
Christopher M.
Christopher M.
9/25/2017
Recommended by a neighbor, I realize in retrospect the blessing. A water main pipe broke from tree roots.  Because I live in a town house complex, a 72 hour notice had to be issued to shut off everybody's water and with my personal work time constraint, time was precious.  Ben proved to be competent, fair and trustworthy.  I paid before the work was done and came home to discover that the water main was and sprinkler pipe were repaired beyond what was discussed.  I am grateful for the referral!  The only reason I didn't give the highest possible rating, is because that would require waiting years to prove the reliability.
Esther C.
Esther C.
7/29/2017
Our toilet has an issue with the incoming water valves.  Jesus and his assistant came, they are very efficient and did an excellent job resolving the problem.
Marilyn A.
Marilyn A.
08/07/2016 12:00:00 SA
On a Sunday morning (of course) I noticed my water heater was leaking.  I immediately went to Yelp looking for a plumber.  EJ Plumbing had very good reviews.  So, I turned off my water and waited for Monday morning.  On Monday, a little after 7AM, I called and a nice woman (Patty?) said that Manny would return my call.  Sure enough, he called within 20 minutes.

Jairo, Elija and Angel came to my rescue.  They even arrived early.  They were awesome!  Replacing the water heater was no easy task.  The water heater closet is very small (they had to remove the door) AND, they had to do the whole job while standing on narrow stairs!  Jairo also installed a cold water shut-off valve so that next time I won't have to shut off the water to the whole house.

I also received a 10% off labor for being a new customer and mentioning Yelp.

Thank you to everyone at EJ Plumbing who helped me.  You're the best!
Curt M.
Curt M.
7/24/2017
Very professional with clear policies. Price is given after diagnosis and before work begins. $150 minimum charge per visit. I was lucky enough to get an immediate appointment when my drain line backed up to the street.
Jay B.
Jay B.
03/09/2012 12:00:00 SA
Ok, first of all I can't believe I have a Yelp List for plumbers. If you have been following my reviews you will know my luck with plumbers has been hit and miss. (Mostly miss)
Well finally iv'e found a great plumber who I would recommend to anybody.
These guys are on the ball. A reliable plumber is a busy plumber and these guys are the real deal. They showed up at the time they said they would be here and got the job done with ease and confidence. Five stars all around. I had to get a new valve replaced behind the tile in the shower. Manny did a great job! A real professional. Don't hesitate to hire these guys, they are awesome. They even offer a 10% Yelp discount !. Thanks Manny .
Pros = Reliable and professional and very experienced.
cons = They don't take credit cards ( don't let this deter you , these guys are worth writing a check)
Dulce O.
Dulce O.
3/24/2016
I fully recommend EJ PLUMBING!!!
Luis always comes to our rescue!! Fixing all our LULU'S plumbing issues!!!!
Thank you for your fast and efficient job....
Alicia T.
Alicia T.
7/18/2017
Excellent customer service.  Honest and reasonably priced.  I've used them three times and they're my go to business for plumbing needs.
Anh N.
Anh N.
7/28/2016
7/28/16 Update Review

EJ Plumbing came through again I cannot recommend these guys enough! Our re-circulation pump-kit came through the mail and we needed their assistance again to hook it up. Manny came first thing in the morning and the process was smooth as you'd expect from a professional installer. Highly recommended! Will look forward to do future business with this great family owned company.

Great communication, professional, priced well, and quality work.
Angela C.
Angela C.
7/13/2017
I called these guys to get a commercial water heater fixed and Daniel was SO fantastic and helpful! He asked to see photos of the tank and told me it was still under warranty - we had no idea. I was really happy to be dealing with such a standup guy! I am sure there would be so many other companies that would have gladly not told me we were under warranty and done the work to make some cash. Thank you EJ Plumbing!!
BarkingDO G.
BarkingDO G.
3/16/2018
Had an issue with some plumbing work EJ installed and they were on the job within 30min.  Maybe it was just lucky timing, but Daniel happened to be in the 'hood.  He looked around and figured out the problem and got it all fixed in a jiffy.  They stand by their work.
L B.
L B.
08/03/2017 12:00:00 SA
PG&E came to our house 2 months ago and condemned our water heater due to a gas leak. It was quite distressing because ice cold showers are just not pleasant at all. That very next morning, first thing and earlier than anticipated, EJ Plumbing was at our door. The staff were proficient, sharp and professional.  Then just last night as we were dealing with relocating a spider on our ceiling we felt heat on the wall inside where the water heater is. The heat was quite hot. For fear of fire I called EJ Plumbing to come back out and check. They were immediately responsive and just came by to verify safety and inspect for malfunctions. No problem luckily but so comforting that they took care of it. Thank you so much - I would recommend them to anyone.
Tina H.
Tina H.
4/28/2015
I called EJ Plumbing because of a clogged shower drain in the morning.  They were able to come that afternoon, on time.  Once Michael (and the other guy whose name I can't remember) arrived, I remembered a few other things that needed to be done around the house. They took care of everything without any issues.  Michael was even able to fix a few loose faucet fixtures that at least two other plumbers have been unable to fix in the past.  That's quality service!  EJ Plumbing will definitely be my go-to plumbers in the future.  Thanks!
Karen H.
Karen H.
7/18/2018
We have relied on EJ Plumbing for over 9 years now and they never let us down.  We have recommended them to family members, and they have been very pleased also.  Today, we had a pipe break under the sink and Isaac and Carlos came very quickly.   They repaired the pipes and explained everything before they did it.  They gave an estimate prior to starting the job.  It was extremely fair and reasonable.  They offer a 30 day warranty on their work, which is terrific.  Ask for Isaac and Carlos if you need plumbers from EJ Plumbing.
Hal P.
Hal P.
05/09/2015 12:00:00 SA
I have an old house (c 100 yrs), and have used EJ Plumbing 3 times in the past 6 months.  

The first time was to enlarge a washing machine standpipe that would occasionally overflow.  Their guy, Jesus, recommended replacing the entire drain pipe as well, but I tried to economize and said no.  Then a few months later we had a bad backup at the washing machine, caused by the drain pipe that I should have replaced.  So we called them and had them replace all of the drain pipes.  Meanwhile, I had been working with another plumbing company to get an estimate for repiping the whole house.  The other company didn't seem very interested, so I called EJ Plumbing and they did the work for less than the specialists.

All three experiences were very good.  I got an estimate very quickly.  Jesus was always willing to answer detailed questions and explain what they would do.  They were able to do the work within a few days of my requesting it.  They kept their work area clean.  Even with the repiping job, where there were 6 or 8 people working on various parts of the house, each worker seemed to be very careful and interested in doing work of high quality.  When there was a minor issue with the repipe -- they replaced my chrome P-trap with a black plastic one -- Jesus came back the next day and put in a new chrome trap.  Nothing is cheap around here, but I don't think their prices were out of line.

If I ever need any more plumbing work, I will definitely call EJ Plumbing.
Anna Y C.
Anna Y C.
06/08/2017 12:00:00 SA
Michael was amazing! He was able to give me a reasonable quote on the phone based on the information I sent through YELP  which is great. He is also the few plumbers that know how to fix problems in my fancy shower panel. Lots of plumbers I called don't know how to deal with shower panel problems. He put on shoe protector when he came in to the house which I really appreciate since we have little one crawling at home. He also patiently explained the work he was doing and why he was doing it. Afterwards, he cleaned up the work area and we have nice hot water in the shower again! We even get 10% off as new yelp customer. Overall great experience. Thank you, I will call you again if we ever have problems with our shower panels (hopefully I don't have to).
Ruth T.
Ruth T.
06/07/2017 12:00:00 SA
Victor came out same-day and was extremely helpful. He fixed my plumbing issues with my washer and toilet and provided some tips on how to maintain them. Super glad I called EJ Plumbing!
Henry L.
Henry L.
12/13/2017
First time experience with this company. They responded quickly and the staff were very professional. The gentleman came out was extremely knowledgeable and very honest. Victor was extremely down-to-earth and very easy to talk to. Going forward from anymore plumbing issue I will definitely call this company and I asked for Victor.
Marco Q.
Marco Q.
7/13/2018
I had to replace the water heater and toilet. We called EJ Plumbing and they give us immediately an appointment for the next morning. Isaac and Carlos proved to be very efficient and friendly. Surprisingly, they came ready with all the parts, included a brand new boyler heater of the same brand of mine.  They fixed the problem within an hour. Great job!
Dina F.
Dina F.
7/19/2017
I had a clog in both of my downstairs toilets.  An appointment  wasn't available until the next day.  When I explained that I had my 94 year old father here and he couldn't make it upstairs to use the bathroom they sent someone over right away.  Alex arrived at my home and was thorough and helpful.  This has been an ongoing problem and he gave me several possibilities what might be causing it.  Instead of trying to sell me on other services he suggested a wait and see approach with instructions if it happens again.  Very friendly, professional and knowledgeable.  I will definitely use them again.
Monica V.
Monica V.
2/16/2015
Jesus was great and very friendly! The service was quick and the job was done well. I called EJ plumbing around 7am and they told me they'd have a plumber here between 10am -12pm. Jesus got to the site around 11:30am and both EJ Plumbing and Jesus gave me a heads up call, to let me know that Jesus was on his way. A good experience, overall!
Scott D.
Scott D.
03/10/2015 12:00:00 SA
I called EJ Plumbing because our old hot water heater stopped working.  Gary and Mark came out twice, once to see if it could be repaired, and again to do the replacement with a new unit.  They were both very friendly and professional.

When they were done with the installation, they not only cleaned the work area - but also the floors from the kitchen all the way out to the front door.  We have 2 large dogs and a cat - so it's a fur-fest even with regular sweeping.  I can easily say our floors were cleaner after they left than before they arrived.

Absolutely outstanding service.  I will definitely be calling them for any future plumbing issues.  They do great work!
Dee Dee M.
Dee Dee M.
11/04/2014 12:00:00 SA
Jess with EJ Plumbing saved my long awaited vacation.

On the morning I was leaving for Paris, France I discovered my water heater had busted causing water leakage to the outside and inside of my house.  Needlessly to say I was frantic thinking I would have to cancel the vacation I had been waiting to take for 10+ years.

I called EJ Plumbing and was fortunate enough to speak with Jess.  Jess told me he would be out within the hour.

Jess completed the job very well with time to spare for me to make it to the airport.

Jess, thank you so much; you are absolutely awesome.

P.S. Sorry for the delayed post.  Vacation was extremely busy.

Your fan,

Dee Dee M.
Rich k.
Rich k.
03/04/2015 12:00:00 SA
If I could give 6 stars I would.  EJ Plumbing is spectacular, but in particular the plumbing technician Gary.  He brought a great attitude, was extremely knowledgeable and helpful.  

I had a water leak in the backyard near the sprinklers and he immediately drained the water, dug up the dirt and replaced a broken cap.  He diagnosed the problem, let me know what was happening and fixed it quickly.  Gary then made sure everything looked exactly as it was so it was clean and neat.  Very professional and would highly recommend.  High quality work with a smile and at reasonable prices.  Appreciate all the work.
Edward O.
Edward O.
02/10/2016 12:00:00 SA
Victor is amazing!!! We called the night before and he came right next morning. He is super helpful and fixed the whole clogged issue of our entire house! Really appreciate the fast response and we are happy that we don't have to wait for an hour in order to flush the toilet again.
Carole C.
Carole C.
06/02/2015 12:00:00 SA
I need very minor work done in my bathroom to re-install pedestal sink and clear its drain. My contractor thought 30 min to re-install sunk and possible I could use drain-o for my slow drain.

EJ Plumbing quoted me 3 hours of work at the cost of $475.00. Outrageous!

The good part was they went away quietly and did not get the job. Instead a handyman will complete my work for $90.00.
S S.
S S.
02/04/2016 12:00:00 SA
Victor from EJ Plumbing arrived on time and was outstanding in his services!
I had a clogged toilet that I had been unsuccessful with using a plunger. He tested it first, and then unclogged it, and tested several times to make sure the problem was truly solved. He was very professional, efficient, and very respectful!
I highly recommend EJ plumbing!
Todd T.
Todd T.
10/08/2014 12:00:00 SA
If you need sewer work done, EJ Plumbing is the place to go.

What I've learned about sewer work is that it is a bit of a specialty - if you can find a plumber that does a large volume of sewer repairs, you get more experienced service that can deliver higher quality work and avoid potential (costly) problems. Eddie at EJ Plumbing knows sewer work.

Our house in Palo Alto had roots intruding into the sewer main line, a problem that was getting progressively worse.  Having the line snaked was getting costly and we were worried about blockages at inopportune times.  I had a few plumbers diagnose and quote the work. Eddie from EJ Plumbing came out to diagnose the problem and provide a quote to fix it. He was super sharp in evaluating the problem and potential solutions.  I was fortunate enough that the team and trenchless equipment was ready to go, so they started that afternoon and had completed the job for inspection by that evening. They managed the City of Palo Alto (and me) exceptionally well and delivered top notch work.

It does not get any better than EJ Plumbing for sewer repair.  By all means have multiple plumbers come out to inspect and get multiple quotes, but know that EJ has exceptional service and delivers exceptional quality.
Jessica L.
Jessica L.
1/19/2016
E.J came out to fix toilet. On time, polite, professional. Great job Victor. I will continue to use
EJ for all of my plumbing needs. Can't recommend them enough. Thank  you. Jessica Lisi
Christine R.
Christine R.
5/23/2018
Victor came to our house to assess a small plumbing job.  I called in the morning, and the office took down the information on what was needed.  She also gave a 3-hour window of when the plumber would arrive that same day, and told me she would call when he was on his way.  And she did!  Victor assessed our plumbing job, easily figured out what needed to be done, and came up with a recommendation.  This made it much easier for me to decide how to move ahead on the job.
Jia Z.
Jia Z.
10/19/2017
Had great experience with their services. I told the receptionist that my apt had bad signal reception, and then she called my several times to make sure I knew they are coming. Mel was my plumber. He fixed my old garbage disposal very quickly, so I don't have to spend hundreds on a new one. I will definitely use their services again.
Ron C.
Ron C.
07/09/2015 12:00:00 SA
I had a new dishwasher installed (by the appliance dealer, not by E&J), and it turned out that the existing water connection did not fit. Worse, the old shutoff valve was leaky, so once the old dishwasher was removed, the water kept leaking, and I had to turn the water main off.
So here I was, with a new dysfunctional dishwasher and no water in the house.
I called E&J around 1 pm, and they said they could send someone the same day between 3 and 5. At about 4:30, Ray showed up. In about 15 minutes he replaced the old leaky shutoff valve with a new one, hooked up the dishwasher, and turned the water back on. Simple enough.
I would say it was a bit pricy at $160 (including the part) for such a small job, but they gave me an accurate estimate on the phone, and considering the circumstances, the prompt service was worth the premium. And Ray is such a nice guy!
Anne G.
Anne G.
01/09/2015 12:00:00 SA
Gary did a great job for us.  Fixed the air gap problem... put in a new outdoor spigot... and tightened another leaky spigot (no extra charge).  Did it all quickly and affordably.  Super easy to work with.  Will be calling EJ again when we need plumbing work done!
Chris L.
Chris L.
6/29/2011
Tried to fix a nasty clog in our shower- couldn't get it done so I turned to Yelp for a recommendation.
EJ Plumbing picked up on the second ring- scheduled on the spot, called 10 minutes before getting to the house and got the job done- Lois was very nice, and kept the area clean.

I will be calling them again for future plumbing needs.
Geoff M.
Geoff M.
6/26/2015
EJ plumbing was awesome. We had backflow issues in both bathrooms - Ray got that stuff sorted out and also quickly diagnosed that our local city line was having overflow issues as well. We called the city and they were out within the hour, and had the problem fixed shortly. Ray was friendly and extremely helpful - highly recommended!
Zak W.
Zak W.
5/17/2016
-Super fast turnaround: We called at 8am, they arrived 3 hours later, replaced our garbage disposal and unclogged the sync within 30 mins after that.
-Friendly and professional: all smiles, ensured I was informed throughout the process, explained prevention tips to me, and kept the place cleaner than it was when they arrived.
-Will absolutely use them again, should the need arise.
J L.
J L.
05/11/2016 12:00:00 SA
We had problems with the drain in our kitchen and laundry room, and the water was backing up.  Victor arrived promptly at 8:00 AM, and was incredibly polite and courteous.  He was also very careful about using shoe covers every time he walked into the house.  
He was able to snake out our drains and quickly got everything working perfectly again.
We used EJ Plumbing two years ago to install a new sewer pipe, and I had found them through Yelp reviews.  This was the first time since then we needed plumbing services, and I was very pleased with the service I received. I will be calling them again the next time we need plumbing services.
Dan L.
Dan L.
2/14/2017
Water heater stopped pumping out hot water, problem. Called EJ Plumbing and Ray was in the neighborhood so came out within 10-15 min. of my call. Friendly guy, Ray looked over the water heater first to see what the problem is while listening to the steps I've taken thus far. He gave me a quote before starting and explained what he was going to do and what needed to be done. Unfortunately replacing the part (that the manufacturer) sent me alone wasn't enough and we'll need another visit / part, but Ray was professional and felt bad that he wasn't able to get hot water back on (which isn't his fault, it's the part). He left telling me what I should tell the manufacturer to hopefully get them to cover the next steps. Thanks Ray!
A A.
A A.
05/04/2018 12:00:00 SA
I requested an appointment on-line but did not receive a response.  However, calling the office was easy and efficient and I was able to schedule a convenient appointment.   My service tech, Jairo, was friendly, professional and knowledgeable.  He explained the problem, provided a quote and then did the repairs.  I would use EJ Plumbing again and request Jairo if I could.
Henky W.
Henky W.
12/26/2017
I would have given this experience a 5 stars, but the 1 star was for not honoring the 10% discount with Yelp since our repair bill did not meet a minimum amount. This should be clearly stated in the rule.

My main water line broke early Christmas morning and had to shutdown the water to the house, so we were without water for an entire day. I emailed EJ Plumbing later in the evening and got a response from Emmanuel to call their office. I called the next morning and talked to Patty who was able to schedule one of their crews between 10:30-1PM. Eddy and his crew showed up a few minutes before 10AM, which is great! As told by other Yelper, they told me about copper replacement for the line, but they politely understood that I just wanted to repair the PVC pipe. After 45 minutes of digging around my lawn, we found the break and they were able to put a coupler with extender to replace the broken coupler. The work was completed in less than 2 hours, and they checked and verified everything and put everything back to the way it was. I had good experience with Eddy and his crews and they were easy to work with. Will definitely use EJ again for future problems. Hopefully not soon!
Suzanne K.
Suzanne K.
02/04/2012 12:00:00 SA
Manny is the perfect entrepreneur with the perfect story of success!  He was lovely with my 2 year old - even letting her use her fake tools along side his.  He was kind, patient and talented. He fixed a toilet that has been broken for years in less than an hour and suggested we did not need/need to pay for the other services we requested.

What a refreshing change of pace. Definitely call him!
Jim G.
Jim G.
06/10/2012 12:00:00 SA
Another 5 of 5 stars for EJ Plumbing. Well, I have bad news and I have good news. The bad news is the drain pipe below the kitchen sink (in the crawl-space under the house) sprung a bad leak where most of the drain water was spewing into the dirt rather than going down the drain. The good news, we called EJ Plumbing who just recently did a great job replacing our dead hot water tank. Just like last time, they magically appeared within the hour of our call. The problem was at a joint of 50 year old metal pipe and 20 year old PVC. The truck had everything needed to make the repair. The EJ plumber cut away a segment of the old and new pipes (containing the failing joint) and replaced with new PVC. He inspected the entire run of the old pipe with no additional problems observed and he snaked the drain pipe.

Now completing two service calls, I can highly recommend EJ Plumbing!
Allison A.
Allison A.
6/20/2012
I am a Real Estate Agent and I manage rental properties
And I just want to give a shout out to EJ Plumbing. Manny has his act together! They just completed replacing a sewer lateral and investigated the plumbing situation under the house where Manny crawled around a VERY narrow dark crawl space under the house, made several calls and  trips back to the house to meet and discuss the situation with me to be sure that I understood all of the options, and did what he said that he would do, in time, respectfully and with a smile. Thanks Manny.
Michael S.
Michael S.
4/22/2010
Our water heater started rusting (I noticed that the water was a little brown). After waiting a month for two other plumbers to give me estimates (what's so hard about either following through or telling me they don't want the job is beyond me), our water heater started leaking on a Saturday evening, so I had to shut it off and drain it, and we were now stuck.

I called several plumbers the following morning. Mostly I got recordings. I left several messages. One company that called me back rather quickly was EJ Plumbing. Manny, the owner, said they could come first thing Monday morning and look at the job and probably start the same day.

Later that day Manny called me back and said he was dropping his son off in Cupertino and could come by in a few minutes if I'd like. I said, Yahoo! He came by with his family in tote and looked at the job, gave me a quote on the spot, and said they would begin and finish the work the next day.

We had a tankless system put in to replace our old tank and also had a tiny tank put into our kitchen on the other end of the house so we didn't waste so much water waiting for the hot to come through (this was at my request, not an up-sale). He tied the tankless into the small tank, which works pretty well (it's hot, then goes to warm for a while, then back to hot).

They charged $3600 for the whole job, including splitting off a gas line from under the home. I don't know if this is a lot or about right, but at this point the service they gave me was worth what they charged, and they were very professional and competent.

They did not clean after themselves as much as I'd like inside the home, leaving some mud and footprints from their boots on the hardwood floors.

All in all, however, a 5-star job, and a big thank you for coming through so quickly.
Jeffrey P.
Jeffrey P.
11/21/2011
These guys are the bomb. I called them on Saturday and they returned the call Monday 8 AM. Sam came to our house Monday 11 am and repaired some plumbing stuff. The bill was $231.00. As he was leaving I thought of one more annoying plumbing issue that has driven my wife crazy for a long time that I had forgotten about. I mentioned it to him, thinking he would have to come back another time. Sam said I'll take care of it for you. So he goes to Home Depot, comes back to the house and fixes the issue and doesn't charge me!
Real good company, all family employees, great stuff Yelpers!
Brian C.
Brian C.
03/02/2013 12:00:00 SA
Update Mar 1, 2013 --

Last week our sewer line got backed up again so it was time to put in a city cleanout at the bottom of the driveway. I did not hesitate to engage EJ Plumbing again to tackle this job. They did a very nice job and cleaned up everything.

Before we could have the section of driveway re-paved, somebody drove into our driveway to make a U-turn (unbelievable bad luck!) and dislodged the christy box around the cleanout. EJ came back, without charging us, to drop their camera down and verify that no damage had been done.

Their commitment to customer satisfaction is amazing.
Markus F.
Markus F.
6/14/2011
Fast, efficient, reliable service - same day appointment. Good price.

They went right to solving the problem in trhe best way. Worked hard and effective.

Pnly drawback - they do not accept Ccards.
D L.
D L.
11/18/2014
Gary and Mark came and fixed a hot water leak under the floor of my sunken family room. The crawl space was nearly negligible, so I have great admiration for anybody willing to shimmy along in the dirt and mud under such a low floor... and on top of that to find and fix the problem! They were kind, courteous, prompt, and did a great fix.
Katherine P.
Katherine P.
3/18/2010
I called EJ's Plumbing late afternoon yesterday as our kitchen sink at work was backed up and the garbage disposal wouldn't work. I asked them to come out this morning if possible and they gave me a window of 10am-12pm. I receieved a call from who I believe is the owner at 10:45am to let me know that he had someone on their way. The plumber showed up in less than 15 minutes and was friendly and professional. He fixed the problem and actually charged us exactly what they said they would. No funny business here!

I called several other plumber to get estimates and quoted me a price of $125 - $175 an hour and said the job would take at least 2 hours. EJ Plumbing said they'd charge a flat rate of betweem $98 - $150, based on what I told them on the phone.The plumber arrived promptly and was finished in 30 minutes.

I have to give EJ Plumbing 5 stars!!!
Shannon G.
Shannon G.
09/03/2019 12:00:00 SA
Can't say enough good things about EJ Plumbing.  I selected them from their outstanding ratings on Yelp, and they didn't disappoint.  We needed emergency repair work for leaking waste pipes underneath our house.  They arrived on time to do the evaluation, and determined that intermediate restoration work was needed, before they could undertake the repair work (raw sewage on the ground -- yuck!).  They connected me with a restoration company, who also came out that day to evaluate.  We ultimately opted for a more extensive replacement of the remaining older pipes, rather than just a spot fix.  When I called EJ later in the day to schedule the repair work for the following day, I was initially told that they were booking out into the next week.  I explained the situation, and was told, Don't worry, we'll take care of you.  We'll have a team out tomorrow afternoon, as soon as the restoration work is complete. What company does that, these days??!!  EJ Plumbing does, that's who!  As promised, they arrived as scheduled, and sent a team of 7(!) technicians, who crawled around under the house, did the work, and were finished in about 3 hours.  These guys were the best!
James A.
James A.
10/03/2014 12:00:00 SA
We have used EJ Plumbing twice now.  They replaced our hot water heater a year or so ago and more recently cleared a clogged shower drain for us.  In both cases it was easy to reach them and schedule a service call; they arrived on schedule and performed the service in a professional manner.  I will definitely call them first the next time we need a plumber.
Jake P.
Jake P.
06/01/2012 12:00:00 SA
I first called EJ plumbing (after seeing their great Yelp reviews) when my sewer backed up.  They came out and snaked it so it worked again, but told me there was some obstruction they couldn't get past and I should probably schedule a camera to take a look.

It did back up a few weeks later (as they said it might) so this time they came out with a camera and found that my 50 year old clay pipe in the front yard had been crushed by tree roots and needed to be replaced.

They were able to start the job 2 days later, and it was a bear - to trench the new pipe they had to dig over 9' (!) down in the front yard at the endpoint.  The guys working on it were all great, and happy to show me what they were doing and explain everything.  They installed a city clean out, which was a good recommendation as there were problems with the connection to the city lateral as well (which I was now able to get Sunnyvale to fix without charge).  It wasn't cheap, but they quoted me honestly up front and deducted the cost of the earlier cleanout/camera work from the job.

Overall probably the best experience it could be for such an annoying project.  Thinking of running a gas line to the back yard for a grill and they will be the first ones I call...
Jill S.
Jill S.
12/31/2014
We are so lucky to have found Gary and his crew at EJ Plumbing last week. Professional, reassuring, ethical... they truly made what could have been Dante's Seven Circles of Plumbing Hell smoother than I could have ever imagined.

Our new dishwasher had been incorrectly installed by another vendor and was leaking. They figured out the problem and, in the course of tracking down the leak discovered a MAJOR problem with our water heater. Because the water heater was beyond what our original appointment indicated, Gary came back out after hours to make sure our water heater was draining and capped off so that they could complete the installation quickly in the morning. We were back in hot water by 10 AM.

We couldn't give them a high enough recommendation!
Drew F.
Drew F.
5/14/2015
Had a great experience with EJ. Gary was on time, friendly, and got the job done quickly and well. Additionally the price seems reasonable. I'd definitely recommend EJ and use them again. Thanks guys.
Peng H.
Peng H.
11/22/2017
Jose and Javier have been wonderful today fixing my kitchen drain leak! Great job guys! Thank you so much!
Nidhi S.
Nidhi S.
10/10/2014 12:00:00 SA
Really mean guy on the phone! I called as we had some plumbing issues in the washroom. He first said they will come by between 4-6 and than he took all the details and suddenly disagreed to send someone. Such helpless people! Wondering if customer service is so poor what plumbing would they end up doing!
Shoshie G.
Shoshie G.
10/27/2019
If I could give these guys 10 stars I would! I've used EJ Plumbing for years as a renter for all kinds of small jobs. Recently, the main line broke under my kitchen as I came to find out after a week of an increasingly pungent smell through my floor. The pipes under the house were probably 70 years old. EJ came out that day and assessed the problem immediately, recommending replacing the under house pipes which were badly corroded. My landlord agreed to have the job done and EJ's crew got started the next day. A crew of 5 wonderful guys worked fast and efficiently. They finished up the job the next day with 6 guys who worked so hard. As if the plumbing gods were sent to torment me, the sewer line going out to the street (completely unrelated to the job EJ did) backed up on me today. EJ sent out Mel on a Sunday afternoon, 1 hour after this happened, to assess and fix the problem and did not charge me. Oh I almost forgot, a few days ago, one of my sprinkler pipes broke, and yes Jose and Manny's dad came by and fixed it in 5 minutes, free of charge. These guys are truly an example of how a good local business should be run. Thank you Manny, Patti and all the great fellows who I got to meet. My dog Max is also very grateful for the lunch snacks you left on the lawn for him:)
Lijia X.
Lijia X.
5/24/2015
Initially I had an appointment for the following Monday but luckily they had an unexpected opening and were able to come fix my kitchen sink on Friday afternoon. Service was prompt and now the kitchen sink is working again! Word of advice: It is $125 for them to do a visit at minimum and to snake the kitchen drains without opening up is $275. Now I just hope the problem with draining does not recur again! They have a 30 day warranty for 1 hour of service if the problem does recur, which is reassuring.
SanMateozzz Z.
SanMateozzz Z.
3/15/2016
I had multiple issues with toilets and sinks.  First, Patty was very easy to work with, regarding scheduling, and was cheerful about rescheduling when a first appointment didn't work out (my phone's fault; they couldn't reach me).
    Victor came (to San Mateo) and did a great job.  He was very good about pointing out cheaper alternatives in case I wanted to use them, and great at fixing toilet and sink when I had decided.
    I will definitely use EJ Plumbing again.
Paul H.
Paul H.
2/20/2015
We had a leak under the sink in our bathroom. Mike came and identified the root cause. He showed me where the leak is and proposed the solution. He came again after we collected the parts and finished the job within an hour. Throughout the process he is polite, professional and easy to communicate with. We really enjoyed the service and would recommend to our friends.
ALICE C.
ALICE C.
5/13/2015
Awesome service, in time, nice and professional! I will call Jess again if I have an issue with my toilet. :)
L N.
L N.
07/11/2010 12:00:00 SA
Great work at a good price we would absolutely use them again.  Only problem is being on time - they were an hour late.

We had a drip in our shower and looked on Yelp for an honest plumber to call.  Picked EJ based on the good reviews here, and were not disappointed.  We were told the plumber would come between 11 am -1 pm, and he didn't get here until after 2 pm (they did call at 1.15 to tell us they were running late).  Since it was a day off it was not a big deal, but still annoying.

Once he arrived he was extremely professional.  Put plastic covers on his shoes so he wouldn't get our carpet dirty.  Also was very respectful of the bathroom and shower, left it neat and clean like when he arrived.  Identified the problem (corroded cartridge), and made a trip to the store to ge the replacement part since he didn't have our model on his truck.  He worked quickly.  When he finished the shower I asked him to have a look at a sink that was having trouble draining.  He diagnosed the problem, cleared out what he could without taking it apart, and gave us an estimate for a full repair.  

Clearly skilled and honest, I didn't feel I was being deceived.  It's been a week and a half and the shower has not dripped since, and the sink is draining fine.  

The price was very reasonable:  Just over $200 for all the work and the purchase of the part.
Nikki L.
Nikki L.
8/25/2011
Set up my Yelp profile today to write a review for EJ Plumbing.  

I needed a whole house REPIPE plus plumbing a bathroom REMODEL, so I got estimates from EJ Plumbing in addition to a couple other top notch companies.  Manny warned me that their estimate might not be the cheapest, but that their work was high quality.  I found their prices to be very competitive though and I found Manny easy to communicate with. He listened to my concerns and I like his solutions.  Also, we were in a bit of a time crunch and he was flexible and willing to work with my bathroom remodel schedule.  

On repipe day, several trucks pulled up and at least 8 guys were there to work, multiple tool boxes, pipe fitting boxes, etc.  Big Production.    They covered all ends of the house and crawl space.  My husband had them look at the supply lines to our washer and they didn't mind adding this fairly large task to the job.  They ended up replacing our supply lines and building a nook for them within the wall (saving space and improving the appearance).  

It was a long day for all of them, but they did a fabulous job and finished re-piping the entire house (minus the bathroom we were remodeling), and additionally replacing our washer supply lines all in one day.  They also removed and took away all our old pipes.  They came back the next day to do the bathroom remodel.  

We had one minor problem when we went to turn on our master bath faucet, no hot water.  I called Manny and they came out right away.  It was nothing, they just forgot to turn the supply back on.

The only side-effect of a re-pipe, which we expected, is that a couple of the screens on faucets within the house need to be cleared out the day after the re-pipe because tiny bits of leftover sediment clog them.  It's easy to do that yourself though and then experience the improved water pressure!  

We've just complete our bathroom remodel and the plumbing work they did before we dry-walled was right on the money.  The sink, toilet, tub / shower control all went in without a hitch.  Thanks Guys!
Kelly C.
Kelly C.
10/14/2017
We had a fabulous plumber come to our facility's rescue and I can't remember his name!! I will comment when I remember his name but he was scheduled to help unclog out toilet but ended up fixing our faucets and leaking sinks! He was so sweet to our clients and signed our HIPPAA compliance agreement happily. Thank you for everything and we will be requesting him! Our facility is a home in Menlo Park and he came by last week. I will update with his name.
Jeff C.
Jeff C.
10/04/2017 12:00:00 SA
Isaac, Sam, Angel and Gerardo at EJ Plumbing were efficient, professional, respectful and did excellent work replacing a underground water line.  Definitely recommend them.
Minakshi D.
Minakshi D.
10/02/2017 12:00:00 SA
I contacted them through Yelp on Sunday evening and they showed up for inspection on Monday at 8 am. They were very responsive and professional. They went in the crawl space to look at the leak under bathroom and found it wasn't actually a plumbing issue but more like a leak through wall or floor. They didn't charge anything for looking at the problem. I'll call them if I have plumbing issues in future.
Juliane E.
Juliane E.
07/09/2014 12:00:00 SA
Our water heater went out early this morning. I called them when they opened, got a time window for estimate between 9-11 am, they arrived around 10, and we had a new water heater by 12:45 pm. Very impressed! Pricing was competitive, service was excellent, friendly and efficient. Highly recommended!
Larry P.
Larry P.
04/09/2015 12:00:00 SA
What a fantastic outfit!!!

I had the typical sewer main line clog. Toilets couldn't flush, and nasty water backing up in the shower. Just nasty! So I did the I can fix it thing and went and bought two gallons (yes two gallons) of drain cleaner. Follow directions to the T, and still nothing.  

So I called EJ Plumbing at 6am, and got there phone service, because they were not open yet.  I expected to leave a message, however they use a live phone service and she was great! She said she would let them know this was an urgent issue. They called me at .......7am, bam! That is service! They then let me know someone would be here between 8-9am. They were here at 8am, if not before. My in-laws were here to let them in. They called me, and explained that since I didn't have a clean out, they would need to get up on the roof to clean it out. They also let me know that it would more than doubled the charge, but that's life. I totally understood. He also let me know they could install a clean out for me, if that was something I was interested in. About an hour later they called, and it was all cleaned out. The guy I talked to ( I am sorry I can't remember his name) was very professional and a really nice guy. My in-laws said the same thing. They even thought he was one of my friends. Overall these are the guys I will call for all my future plumbing needs. This is what service is all about. I highly recommend them.
Chippy L.
Chippy L.
9/28/2017
Our toilets and tubs were backed up all of the sudden, so I messaged a few companies through Yelp in the middle of the night. EJ Plumbing responded right away and thankfully I got one of the morning spots and they showed up right at 8am. I could not have been more grateful or relieved! To make it even better, I got Mel who was extremely professional, helpful, thorough and informative. He went above and beyond and took time to explain things to me, a naive new homeowner, which was incredibly helpful. Thank you Mel and EJ plumbing!
Paul K.
Paul K.
6/26/2014
I was very satisfied the first time I used EJ Plumbing in January, based on the recommendation of neighbors.

So when my water heater had a leak from the top, I called them.  They came out the following day and pointed out that it was out of warranty and that the leak from the top was indicative that the water heater had reached the end of its life.  I asked for a bid to replace the water heater, and they gave me a fair price, so I told them to go ahead.  In a little over two hours, they went and got a replacement and installed it.

Two weeks later, the new water heater started producing gas in the hot water!  I reported the problem to them and they were very surprised, but promptly scheduled an inspection.  

They came and confirmed the problem.  After consulting with the water heater manufacturer, they installed another water heater, again within a couple of hours, at no charge.

Since then, the second new water heater is working well.  

I give them five stars, because they are courteous, prompt, fast workers who stand behind their work with no hassle.
Nancy G.
Nancy G.
9/19/2017
No wonder I see EJ trucks everywhere- they are awesome! When my husband called, he was told the initial cost ahead of time, and that the technicians would go over any additional costs.   Jairo and Jocsan came out to unclog our tub which had had a draining problem for awhile, but recently got worse.   They couldn't have been more professional and were super thorough! I doubt that tub has drained this well in years!  I also really enjoyed talking to Jairo and Jocsan-they are so friendly and were so kind and nice to us (us includes our two year old daughter who was running around while they were here!)  I highly recommend EJs Plumbing to anyone who needs reliable, throrough plumbing help with great customer service and technicians!  In fact, they're going to my parent's house tomorrow morning to take care of an issue theyis having!
Mary T.
Mary T.
7/15/2014
Discovered a toilet leak on a random day I took off.  I work 2 jobs so a day off is not common.  Discovered the leak doing some cleaning and called EJ Plumbing and although I knew unlikely, if they could possibly come today b/c I have a wacky schedule with both jobs so coinciding time is not easy.  Daniel juggled the schedule and had a technician out within the hour!!  YES, within the hour. I'd sent a photo of the leak and just from that he was able to assess what was needed and gave me a quote.   The tech fixed it right up within 30 minutes and my total invoice ended up being $30 cheaper than original quote.  Both me and my landlady were VERY impressed with EJ Plumbing.  Used them in the past for a new garbage disposal as well and that went just as smooth.  We are sold on EJ's as our go to plumber!
Karen H.
Karen H.
02/03/2017 12:00:00 SA
Our water heater quit and the entire family went showerless.  I began calling at 6am in order to schedule an appointment.  Not unsurprisingly, most plumbers were booked.  But moments after I realized that the fix was not to be immediate, EJ called me back (!) and said they could come right away.  Their work was efficiently completed; the work site left meticulous.  I would suggest, Call them first.
M Y.
M Y.
08/12/2014 12:00:00 SA
My kitchen sink was clogged last night.  I called after 10 pm and was scheduled for the next day.  Luis came not just fixing the clogged pipe, but also solving the problem of weak shower head in the bathroom quick and clean.  I am very satisfied with his service.
Christine C.
Christine C.
12/22/2016
We were eichlered! Meaning we developed a leak in the slab foundation of our home. Rather than dealing with a search and repair approach in our floors, we made the decision to re-pipe our entire house. EJ plumbing was very responsive and helpful. They came and completed the repairs in one day, were very professional, and left our house as they found it. I was a bit apprehensive about drilling into our roof, but they offer a 10 year warranty which covers the plumbing work and includes any risk of leaks from the penetrations that were made. They also drained our water heater and fixed a minor leak in one of the faucets while they were here. Ben and Cesar did a great job and were very patient with answering questions. Thank you to the EJ Plumbing team.
Scott B.
Scott B.
01/05/2018 12:00:00 SA
EJ Plumbing is the best!  Responsive, high quality work, and fair prices. We've had both small water leak jobs, toilet repair and a full sewer line replacement. Eddie is phenomenal.
Tim K.
Tim K.
8/16/2010
It couldn't have been simpler. I left a message on Sunday evening. They called me Monday morning and were here in a half hour. They unplugged two drains and were very reasonably priced.

I highly recommend EJ Plumbing.
leo c.
leo c.
3/22/2012
Daniel from EJ offer a bid $150 for fixing my water heater leakage. He did the job fast and fix the problem right the way.
I would ask him to replace my water heater in the future. His quote is very reasonable.
Erin M.
Erin M.
12/22/2017
This plumbing company is the best. Today they were out doing a laundry sink install for me, which went great. At the same time, my general contractor broke the main sewer line by accident. EJ stayed to repair it! It would have been so easy for them to walk away from this job and make me schedule more time. I just love them. This is not the first time EJ has gone above and beyond for me. Also, they have never charged us extra for rush plumbing jobs and get here when they say they will, every time. This is a local family business worth supporting.
Sheila O.
Sheila O.
04/01/2015 12:00:00 SA
Had clogged drain between kitchen sink and insinkerators.  We scheduled an appt same day and  Michael showed up, quickly diagnosed the problem and recommended solution and everything was fixed within an hour. Great service! And got 10% discount b/c I referenced Yelp. Highly recommend them
Steve V.
Steve V.
9/16/2014
Previously we had used EJ Plumbing because of their good reviews on Yelp.

Jair did a very good job of replacing our shut-off valve on a weekend. It was one where he had to work with copper piping.

So when we had a clogged kitchen drain we called EJ Plumbing again.

Luis came out and did the more simple job of unclogging our drain - rooting etc. It all looked fine. He did say that it was harder than normal to get the pipes unhooked. He was careful about cleanup - very professional. He also gave us some tips for keeping the sink/disposer running better. It all took about 1/2 hour. We paid and he left.

But when I ran the garbage disposer afterwards a puddle formed under it. A year or two ago we had had the part where the disposer attaches to the drain replaced. That was done by a cheaper company for our home warranty company that we had at that time.

I called EJ Plumbing up immediately and Luis returned within just a few minutes. He found out that that same disposer attachment was loose. So he replaced the entire collar and attachment hardware and verified that it was not leaking. Less than half an hour later it was all done. Again cleaned up well. We were prepared for a bigger add-on bill. But he did not charge us at all - saying that it was not leaking when he came to our place. We were amazed and happy.

They certainly know how to keep our business. Couldn't be more pleased with both Luis and EJ Plumbing.
Daniel G.
Daniel G.
3/31/2015
These guy's are awesome! I was having sink and bathroom issue's and Ray was a great guy. Did not feel pressured or uncomfortable with this person inside my home! Which is always a good thing in my book. Very knowledgeable and answered all the questions I had. I highly recommend this place for any plumbing issues!
A F.
A F.
12/19/2013
It is not very often that I have the opportunity to write a review like this. It is even rarer that I find a company with this kind of quality and work ethic. I called EJ Plumbing today to fix a small non-emergency problem, and the attention I received made me feel like I was just as important as all the other jobs they had. Manny managed to fit me in today and  EJ arrived on time - even called me let me know they were on the way.

Not only was the problem with my water heater diagnosed, they noticed other safety issues that were explained, shown, and corrected. Did I mention that I had a different plumber here two days ago that did not notice and/or mention any of these things?

Here's the amazing part - all the work was done within the cost estimate I was given on the phone which was less than 2 other companies had quoted me.

To recap -
1. My small job was treated with the same importance as any other job
2. They arrived on time and gave me a courtesy call to let me know they were on their      way
3. They fixed my problem
4. They noticed and fixed other safety issues I had
5. The cost - with all the extra work - was less than 2 other plumbing companies had quoted me.

EJ Plumbing is a great holiday present I will be using for years!
Albert R.
Albert R.
1/14/2015
Used them in 2013 for shower and kitchen sink valve replacements.  Called a week ago to do a second shower-tub valve, and was asked to obtain the replacement parts.  I did, and then phoned to set up installation.  Was told we don't do that kind of work anymore.
Moments after posting this review, received a call from EJ, explaining that their new office manager did not know I was a past customer (she never asked), and they don't do this kind of work for new customers.  Appt set for Friday, and will update my review after that.
Gary M from EJ Plumbing did the installation today, without complications, in 2 hr, using Delta parts that I obtained myself.  In summary, their new office manager incorrectly rejected me.  Gary said they do not do repairs for new customers, but only new construction.  Rating revised from 1 to 4 stars.
Jamshid B.
Jamshid B.
11/18/2016
We had a leaky pair shower faucets. I called EJ Plumbing yesterday based on Yelp reviews.  I spoke to lady by the name of Patty, who scheduled my job for today at 11:00 AM with the standard 2-hour window. I had to be out during the service, but my wife dealt with the service man, and she could not say enough about his professionalism, thoroughness, and courtesy. t. The  charge for the service was quite reasonable. Since I was not here, I can't tell the name of the service person, and I could not read his name on receipt. But what really matters was how well he did the job, the professional way they deal with customers from the start. EJ Plumbing well and truly deserve the 5* rating. Most assuredly, they will get my future business.
Sheila R.
Sheila R.
12/14/2015
Only the highest rating will be given by me for EJ Plumbing.  My experience with their service has been absolutely the best and even beyond because, besides efficiency, expertise, and complete professionalism, I was given explanations and advice for possible problems in the future.  Fair price on top of all of that.  Thanks so much EJ Plumbing!  
Sheila R.
Anupam S.
Anupam S.
2/24/2017
We had a great experience with EJ and specifically, Alex. Our kitchen sink blocked in our aging house late at night. When contacted, EJ promptly tried to get somebody to our home that night itself. Given the late hour, we decided that early morning worked better. Alex showed up on time at 8am. He discovered that he would have to go through the roof, explained the problem patiently, and then fixed it within the hour. When told that there was a problem with shower drainage, he went ahead and fixed that too. He said that the problem was simple enough that he would not charge for the shower problem. We have used EJ before and there consistency is impressive!
Jelena J.
Jelena J.
12/20/2016
What a stellar team. Performance and customer service above and beyond the call of duty. I had a badly clogged toilet that didn't respond to a plunger. They had sent someone to my place in Palo Alto within an hour. Luis was amazing: super cheerful, professional, efficient, great at explaining everything. I've never met such a smiley (and sincere!) plumber. When the problem came back, Luis was back within an hour again -- even though it was after-hours Friday night. And when it happened a third time Monday night, he was back with a smile and cheerfully walked me through an explanation of our sewage system. Turns out it was a deeper problem. He could have easily over charged me for the repeat visits after-hours, but he was completely fair and explained all the options -- what could wait for daytime and what we should do now. A+.
Kenny T.
Kenny T.
10/28/2016
EJ plumbing help me replaced a leaky faucet this morning. Their quote is a little high but since I wanted to get this issue fixed for my tenant ASAP I just accepted their offer. I called other places afterwards and had much lower quotes to replace a faucet. Three stars for getting the job done promptly but was a little disappointed on the pricing.
Sam K.
Sam K.
11/10/2014 12:00:00 SA
Great job Manny and Louise!!!  The first plumber Luis couldn't get my pipe to flow and wasn't know what he was doing. I called up Manny and explained what went on. He sent his pro plumber Louise and got the job done. This is what I called great customer service. Thank you.
Shami R.
Shami R.
2/20/2017
Victor came and addressed a toilet that had been blocked and gave us friendly and professional service as EJ always has. This company is our go-to company (has been for 8+ years) and we wouldn't think of calling anyone else. Big thank you to Victor for getting our toilet up and running quickly (and cleanly!).
Dennis C.
Dennis C.
11/29/2017
Had my water heater replaced.  Isac and Jokson were very knowledgable and fast.  Did a great job.  Would recommend this company.  They seem reliable and honest.
D J.
D J.
4/26/2014
We had a leak in the pipe that drains water from dishwasher into the garbage disposal. The previous plumber had spent many hours and jerry rigged the new line with multiple joints. It lasted few years. This time I knew I needed a good plumber. EJ sent a plumber the same day. He took one look at it and replaced it with single pipe in literally 5 minutes. Well done!

We watched for leaks for a few days and noticed there was still some water leaking but it didn't appear to be leaking from the pipe he replaced. We called EJ again and they came the same day and found the real problem right away. Our sink's seal/grout was breaking and the person was able to demonstrate to us that this is where the water is coming from. We got it fixed thru a grout guy and no more leak.
Anna J.
Anna J.
4/21/2017
They arrived within the hour and were professional, kind, and efficient. Not only did they do an awesome job, but I really liked them as people! A pleasure to have them here on the property! Highly recommend!!!
Linda G.
Linda G.
8/23/2019
EJ Plumbing was very responsive and came out within a few hours of my call regarding a leaking kitchen faucet and clogged sewer line.  They assessed that I needed hydro-jetting of the clogged kitchen to sewer line and a new kitchen faucet. We planned service for the following day when the hydro-jet would be available and I would be able to obtain a new faucet.  Jay and Chris were there the next day and able to clear the sewer line from the clean-out in the yard to the street.  However, cleaning from the house to the yard clean-out, because of the tight curves of the pipe, required installation of another clean-out point.  Jay was able to get the necessary parts and put in the extra clean-out while Chris installed the new kitchen faucet.  After inserting the new clean-out point they were able to clean the entire line. Yay!  When testing the new faucet the cold water pressure was low.  Jay found that a piece of the cold water valve had corroded and clogged the cold water line.  He removed the piece and everything seemed okay.  However, that evening I again had the problem with low cold water pressure.  I called EJ plumbing and they sent Jay and Chris back first thing the next morning which was great.  Fixing the cold water flow turned out to be a much bigger job than expected because more corroded pieces of the valve had worked themselves into the faucet which required the entire faucet to be taken apart. The guys stuck with it and didn't leave until the problem was fixed!
M B.
M B.
01/01/2017 12:00:00 SA
I had Jairo come and take care of an issue with my water heater. It was the weekend so I know he was busy but he came over, did a great job and was very polite and personable. He explained what he did very thoroughly and explained my options to me which was great! Manny was very over the phone and very up front about the price while other companies very vague and unhelpful. Would definitely recommend them and use them in the future!
Richelle H.
Richelle H.
11/10/2017 12:00:00 SA
Isaac and Sam came to our home today and installed a new water heater. They arrived quickly, provided a quote and we had a new water heater a few hours later. Very professional and very knowledgeable. I highly recommend these two gentlemen!
T L.
T L.
7/25/2016
We had our water heater replaced by EJ Plumbing about a month ago and that was a great experience. Unfortunately, the pilot light on the new heater went out today (possibly caused by fans and dehumidifiers we had nearby for another unrelated issue) and I couldn't get the pilot light to come back up on my own. I called EJ with the problem. Greg and Alex (I hope I got their names right) came within the hour, fixed the problem quickly at no charge because it was within the 1 year installation warranty and were the most pleasant technicians I've ever encountered. Superb customer service. Would recommend.
Claudia K.
Claudia K.
10/19/2017
This was the second time I have used their services. The first time, they taught me how to clean the little filter in the kitchen faucet, which has forever empowered me (do the same on the washing machine). This time, I was sick as a dog, tired, frustrated -- and my kitchen faucet was blocked with NO water coming out. Ugh. I called at 10 a.m.; they showed up at 1 p.m. and fixed the pressure thingy in two seconds flat.  And, they didn't charge me!  Can you say forever loyal?? What a pleasure to have such great service.
Jesse S.
Jesse S.
7/23/2016
We had a clog in our main sewer line that was backing up two of our three bathrooms. I called in the morning to schedule an appointment. They were very polite and listened to our issues. We had someone out to the house by mid-day. They spent about an hour at the house. Used a heavy-duty snake from several different locations. Cleared our clog. And did so with a good attitude. And they had charged what I thought was a very reasonable rate. I would definitely recommend and use them again.
Vladimir G.
Vladimir G.
01/01/2015 12:00:00 SA
I had a plumbing emergency on New Year's Day. I called up 6 places, and these guys were the only ones that responded and came out within an hour. Gary and Mark were quick, thorough, and professional. What looked like was going to be a crappy day, ended up being saved by these guys.
E B.
E B.
7/18/2016
WOW I love E. J. Plumbing! Came home to find gushing water from Cal Water meter box. Cal Water came, TURNED MY WATER OFF and said pvc pipe broke on my side of meter and I needed a plumber. It is 3 pm and EJ Plumbing sent Jose who quickly diagnosed and corrected the problem. All done and water back on by 5 PM. Price reasonable. Next time I have a plumbing problem I know who to call, EJ Plumbing!
Leah B.
Leah B.
1/17/2017
We were very happy with Alex's service. He was on time, worked cleanly and efficiently, and even explained how to avoid and fix future issues. Great service! We would recommend EJ Plumbing to family/friends and will use them next time we have an issue.
Jeremy J.
Jeremy J.
03/07/2017 12:00:00 SA
I can't say enough for this company. I called around noon, thinking I'd have to schedule an appointment a few days ahead, but within 2 hours Mike pulled into the driveway with a fully stocked truck, quickly diagnosed the problem (that had eluded me) and fixed it. From now on, we'll definitely call EJ as our go-to for ANYthing plumbing.
Juliet J.
Juliet J.
03/07/2016 12:00:00 SA
I called EJ about a clogged drain in my garage sink.  I got a quote over yelp really quickly and was able to make an appointment for the same week on Friday afternoon.  I am very happy with the quality of the email and phone response.  But, when the technician arrived at my home, that's when the problems began.  I don't remember his name, unfortunately, but he really didn't seem to want to do the work at all.  Maybe because it was 4pm on Friday and he didn't want to get his arms into my sewer waste... Anyway, he gave every excuse from saying that the water still in my pipes would gush out if he took them apart and flood my garage (showing a lack of understanding of the pipe layout of 1950s houses).  The best excuse is that he didn't want to snake from the rooftop vents because it was raining and his equipment was heavy and he didn't feel comfortable getting on my roof in the rain.  It was misty, not raining, and that seemed weird but I didn't want to press.
Anyway, no harm no foul, just a waste of my time.  He kept telling me to remake the appointment for Monday when my pipes would have drained.  In the end, my husband was so angry by this diagnosis and insistent that the pipes would not flood the garage that he fixed the clog himself the next day by removing the pipes below the sink and snaking himself.  No gush of water....  
I got what I wanted, but in a roundabout way.
Aaron T.
Aaron T.
9/17/2014
Read the reviews and decided on calling them for my water leak issue. They were very honest in their evaluation. Ended up just paying for the service call. One of the truly honest people out there!
Sandy S.
Sandy S.
9/24/2017
We have used EJ Plumbing at least 3 times in the past year.  We have found them to be very professional, knowledgeable, and quick in their scheduling.   They were recommended to us by a plumber we had used for several years when he moved out of the area.  We have been extremely happy with EJ.   They came out on this Sunday just to check on a noise I thought I was hearing in the pipes after a recent visit and did not charge us for the call even though there was no action required.  I consider that going above and beyond in customer service.  The quality of their work is excellent.  Highly recommend them.
Brian P.
Brian P.
5/20/2015
Michael from EJ Plumbing showed up at 9:00 for the 9-11AM window I'd scheduled 2 days earlier.  He did a great job, installing a bathroom faucet, fixing a clogged drain, and replacing a toilet fill valve.  It was cheaper and faster than I expected and everything was clean when he left.

I really like EJ plumbing because EVERY TIME I call them I get great service, so my experience with Michael seemed typical for EJ. They are prompt, clean, do what they can, and are also very open about explaining other problems we might run into in our old place, without making me feel like they're selling future work.
Howard T.
Howard T.
2/20/2017
Alex showed up promptly at the service appointment time, quickly diagnosed the problem with my toilet leak, and had the issue fixed in less than an hour.  He was pleasant and courteous throughout the entire service, and went out of his way to explain everything and thoroughly test the fix to ensure there would be no callback.  Awesome service!  Would highly recommend him.
Rach C.
Rach C.
12/31/2016
We had a problem with our water heater and EJ Plumbing was able to come in the next hour to fix it. The owner also seems to know the model well (Rheem) and offered some detailed suggestions. We had the same issue last year but compared to the fix then EJ took a more complete approach. Let's see how this works out but overall I think they are knowledgeable and professional.
Holly M.
Holly M.
4/25/2014
I called EJ Plumbing this morning because our bathroom was not draining and our toilet had overflowed. Jess responded right away and was able to come within an hour. He quickly identified the problem of a main line blockage, and was able to address it and explain the problem to me. He went above and beyond as he worked with our sewage pipes and in the bathroom. He helped clean up and explained the situation to the landlady over the phone, which was a huge help to me.

We have had EJ Plumbing come in the past to replace our toilet and snake the shower drain, and they have always been responsive, fast, and friendly. I definitely recommend them! Thanks for your help, Jess!
Sherah W.
Sherah W.
07/07/2016 12:00:00 SA
I needed a plumber right away after a pipe burst at our clients home and I found EJ Plumbing on Yelp. Patti in the office was great! She was able to send Jose Luis right away to our job site. I am very impressed with the speed, quality of work and pricing. I will definitely use them in the future! Great customer service!!
Irina P.
Irina P.
02/10/2017 12:00:00 SA
Victor was on time and did a great job at cleaning the drainage. Will definitely use EJ Plumbing again and recommend to friends.
Jeremy J.
Jeremy J.
03/07/2017 12:00:00 SA
I can't say enough for this company. I called around noon, thinking I'd have to schedule an appointment a few days ahead, but within 2 hours Mike pulled into the driveway with a fully stocked truck, quickly diagnosed the problem (that had eluded me) and fixed it. From now on, we'll definitely call EJ as our go-to for ANYthing plumbing.
Juliet J.
Juliet J.
03/07/2016 12:00:00 SA
I called EJ about a clogged drain in my garage sink.  I got a quote over yelp really quickly and was able to make an appointment for the same week on Friday afternoon.  I am very happy with the quality of the email and phone response.  But, when the technician arrived at my home, that's when the problems began.  I don't remember his name, unfortunately, but he really didn't seem to want to do the work at all.  Maybe because it was 4pm on Friday and he didn't want to get his arms into my sewer waste... Anyway, he gave every excuse from saying that the water still in my pipes would gush out if he took them apart and flood my garage (showing a lack of understanding of the pipe layout of 1950s houses).  The best excuse is that he didn't want to snake from the rooftop vents because it was raining and his equipment was heavy and he didn't feel comfortable getting on my roof in the rain.  It was misty, not raining, and that seemed weird but I didn't want to press.
Anyway, no harm no foul, just a waste of my time.  He kept telling me to remake the appointment for Monday when my pipes would have drained.  In the end, my husband was so angry by this diagnosis and insistent that the pipes would not flood the garage that he fixed the clog himself the next day by removing the pipes below the sink and snaking himself.  No gush of water....  
I got what I wanted, but in a roundabout way.
Aaron T.
Aaron T.
9/17/2014
Read the reviews and decided on calling them for my water leak issue. They were very honest in their evaluation. Ended up just paying for the service call. One of the truly honest people out there!
Sandy S.
Sandy S.
9/24/2017
We have used EJ Plumbing at least 3 times in the past year.  We have found them to be very professional, knowledgeable, and quick in their scheduling.   They were recommended to us by a plumber we had used for several years when he moved out of the area.  We have been extremely happy with EJ.   They came out on this Sunday just to check on a noise I thought I was hearing in the pipes after a recent visit and did not charge us for the call even though there was no action required.  I consider that going above and beyond in customer service.  The quality of their work is excellent.  Highly recommend them.
Brian P.
Brian P.
5/20/2015
Michael from EJ Plumbing showed up at 9:00 for the 9-11AM window I'd scheduled 2 days earlier.  He did a great job, installing a bathroom faucet, fixing a clogged drain, and replacing a toilet fill valve.  It was cheaper and faster than I expected and everything was clean when he left.

I really like EJ plumbing because EVERY TIME I call them I get great service, so my experience with Michael seemed typical for EJ. They are prompt, clean, do what they can, and are also very open about explaining other problems we might run into in our old place, without making me feel like they're selling future work.
Howard T.
Howard T.
2/20/2017
Alex showed up promptly at the service appointment time, quickly diagnosed the problem with my toilet leak, and had the issue fixed in less than an hour.  He was pleasant and courteous throughout the entire service, and went out of his way to explain everything and thoroughly test the fix to ensure there would be no callback.  Awesome service!  Would highly recommend him.
Rach C.
Rach C.
12/31/2016
We had a problem with our water heater and EJ Plumbing was able to come in the next hour to fix it. The owner also seems to know the model well (Rheem) and offered some detailed suggestions. We had the same issue last year but compared to the fix then EJ took a more complete approach. Let's see how this works out but overall I think they are knowledgeable and professional.
Holly M.
Holly M.
4/25/2014
I called EJ Plumbing this morning because our bathroom was not draining and our toilet had overflowed. Jess responded right away and was able to come within an hour. He quickly identified the problem of a main line blockage, and was able to address it and explain the problem to me. He went above and beyond as he worked with our sewage pipes and in the bathroom. He helped clean up and explained the situation to the landlady over the phone, which was a huge help to me.

We have had EJ Plumbing come in the past to replace our toilet and snake the shower drain, and they have always been responsive, fast, and friendly. I definitely recommend them! Thanks for your help, Jess!
Sherah W.
Sherah W.
07/07/2016 12:00:00 SA
I needed a plumber right away after a pipe burst at our clients home and I found EJ Plumbing on Yelp. Patti in the office was great! She was able to send Jose Luis right away to our job site. I am very impressed with the speed, quality of work and pricing. I will definitely use them in the future! Great customer service!!
Irina P.
Irina P.
02/10/2017 12:00:00 SA
Victor was on time and did a great job at cleaning the drainage. Will definitely use EJ Plumbing again and recommend to friends.
Albert M.
Albert M.
02/07/2017 12:00:00 SA
This is my third time using EJ Plumbing.  The first time it was a toilet replacement while this one and the previous ones were related to my garbage disposal.  For this issue, I thought I had an electrical short as my garbage disposal was not turning when switched on and I prepared myself for it to be a replacement since it's 17 years old.  However, Ben quickly diagnosed my garbage disposal issue and fixed it.  He even showed me the easy fix for it moving forward.   I admire Ben's honesty for not pushing me towards an unnecessary replacement.  He was very friendly, courteous, and a true professional.  Thank you Ben.
Diana A.
Diana A.
04/07/2016 12:00:00 SA
As a first time homeowner I was panicked when one of the water pipe burried in the foundation slab was leaking water to the foundation and into the garage. They need to shut off my water since it was leaking really really bad. The recommended solution was to re-pipe the whole house since the pipe was old galvanized pipe. I heard from my coworkers that re-piping the whole house will be really expensive and I am definitely not prepared for such a big expense. While shopping for quote, I called EJ plumbing and Manny came on time next day morning(8am) and gave me a good price(I might even annoyed him by keep asking for extra discount, sorry Manny). I was in a pinch and need to repipe ASAP since the water was shut off for the whole house. He is able to prioritize me and come the same afternoon or early next day to re-pipe and give me my water access again. He also gives 10years warranty. I decided to go with EJ plumbing for the project. The crew came on time at 8am and worked until 5pm or so and I got my water back! They did a terrific job and left no mess. Thank you Manny and crew from EJ plumbing :).
Scott S.
Scott S.
8/15/2014
We've had EJ out to our house a couple of times and we've been impressed every time.  Our kitchen sink was draining slowly and after checking the cleanout (which wasn't the problem), they suggested putting in an airtrap.  We swapped out the liquid soap dispenser for an air trap and presto -- problem solved.

We also had trouble with our main line getting clogged and these guys came out and went under our house in a very, very small crawl space.  They came out with pictures showing that everything looked great.  Then they camera-ed the line and found an area at a bend where things were collecting.  They did miss some debris in the line (probably from prior construction) which was caught the second time we sent the camera down (different company because we had issues after hours and EJ isn't available after hourse), hence 4 instead of 5 stars.

Hands down, the most competent and friendly and professional plumbers I've ever worked with.
Sarah D.
Sarah D.
8/24/2015
We had a full copper repipe, with replacement of 3 faucet/drain sets, 2 new shower head/drain sets, new high-efficient toilet, new water heater. Video of the sewer line and cleanup was also included.

Quote was free and quick.
Communications were good, with few snags or delays.
Clean work methods were practiced - never a messy area left behind.
Inconvenience was kept to a minimum.
Installations were as expected.
Water flow is great!
Cutouts made to access key pipes were re-wallboarded, taped, and re-textured. Because we have white walls, this barely shows, and will be easy to repaint.

Passed city inspection with no flags or rework.

Nice touch, explanations were given before, during and after each major step in the process.

We had a lot of work done in just a few days, so EJ Plumbing (a family owned business) sent over a large crew to get the job done.

It was a pleasure to see how well all the folks worked together, especially in tight spaces.

If we plan future work, we will call EJ Plumbing. The quality of their work justified the price. Also, of the three contractors we contacted, they were the fastest to respond to our initial request, the most polite, and the most professional.
Derrick Y.
Derrick Y.
04/09/2017 12:00:00 SA
I've used EJ Plumbing a couple times now, both times had a really good experience. They've been prompt, courteous, and got the job done quickly. Prices were reasonable without any surprises. Would obviously call them again and would also recommend them highly to anyone needing a plumber.
Neera V.
Neera V.
04/07/2017 12:00:00 SA
This is the only place I will go to for my plumbing needs. I had a clogged laundry sink and EJ was able to come out within 2 hours of me calling. Alex was very courteous and explained everything he was doing. He unclogged the drain and tested to make sure it was working properly. I could not have asked for a more professional and wonderful plumber. I will be using EJ anytime I need service if all the plumbers are like Alex!
SP O.
SP O.
01/07/2017 12:00:00 SA
Had Victor came over to solve my blockage problem. Victor was friendly and service was delivered professionally. He even cleaned up the area well.
Peggy R.
Peggy R.
04/02/2015 12:00:00 SA
I called EJ Plumbing on Friday about noon when my old plumber could not come to clear my clogged kitchen sink until Tuesday! Manny gave me his service charges which were similar, but surprised me by saying his guy could be at my house in about 30 minutes!!  Needless to say I was stoked.

Plumber arrived as promised, clean and professional. He took care of the clog, and cleaned up afterwards. He was pleasant and comfortable to be around.

I highly recommend EJ Plumbing.
Leslie G.
Leslie G.
3/31/2016
I had EJ Plumbing replace all of the old water pipes in my home with new copper pipes. I was very pleased with their work. They were careful to do the job right, and they brought in enough workers to complete the job as quickly as possible. I particularly liked how Danny took the time to explain things to me. I had a very good experience using EJ Plumbing, and I highly recommend them.
Wendy R.
Wendy R.
08/01/2017 12:00:00 SA
Terrible customer service at the job site. Should have noticed a leak that caused water around my water heater that turned out not to be my water heater. $2100.00 later I have a new water heater. First new water heater flooded from a leak they didn't notice so had to replace with a second new water heater. No apologies. My fault for not knowing there was a leak.
Mindy J.
Mindy J.
12/29/2016
Victor was amazing! Friendly, knowledgeable, and tolerant of our crazy dog and 3 young kids following him around the house. He spent extra time explaining everything to me and was honest about cost and need.
H S.
H S.
5/22/2014
Called them on the recommendation of another plumber who was booked up.  They squeezed me in between other appointments, came WITHIN AN HOUR, fixed the leak (simple fix but one I wasn't sure how to do myself), and then showed me when/how to maintain the tankless water heater and water filter and softener.  All in all I couldn't have asked for a better experience.  Reasonable price, too.
Deeksha T.
Deeksha T.
3/23/2017
EJ Plumming has great and prompt service. We needed help asap and the drainage was backed up. Victor responded asap. He did a great job, clean and explained everything to us step by step. Highly recommend him. Great customer service!
Bill H.
Bill H.
7/28/2017
I recently had a crew of four, lead by Eddy from EJ plumbing, replace the sewer lateral at my home in Palo Alto using a trenchless method.  The sewer lateral is the underground pipe which connects all the waste lines in the house to the city sewer in the street.  Our sewer lateral had deteriorated in the 60 years since the house was built and was leaking and ready for replacement.  
 When I called EJ Plumbing, Patty explained that an estimator, who tuned out to be Eddy, would come to my house, assess the job and then make an estimate.  Eddy showed up as scheduled during the two hour window and proceeded to assess the situation.  He didn't take anything for granted, he walked around to see for himself, made necessary measurements, entered the crawl space, all the while explaining to me what he was doing and how the sewer lateral replacement would proceed.  He finished his estimating visit by providing me with a written estimate, and an explanation of the warranty on the work should I decide to proceed.
 On the day of the job Eddy and his crew showed up at 7:30 am, as they said they would, and starting getting setup for the sewer lateral replacement. Among the many tasks they performed, they laid out tarps to protect surfaces.   At 8 am when crews are allowed to make noise in our neighborhood they got to work excavating the ends of the pipe replacement job.  Since this was a trenchless replacement the crew excavated near the foundation where at the pipe exited our home and at the end of our driveway where the pipe connected to the city sewer.  They used a specialized tool to pull the new pipe through the old pipe, expanding and breaking the old pipe to make room for the new pipe in the process.  Once the new pipe was in place the crew added the required cleanouts and connections and then backfilled and compacted the excavations.  As part of the job the crew also replaced a portion of the concrete driveway they had to remove with new concrete.
 The crew did an excellent job of cleaning up after themselves.  They minimized the mess while they worked, with several protective tarps and careful actions.  To my amazement they even brought a power washer and used the power washer to clean up after themselves.  I can honestly say that they left my property cleaner and neater than when they started!  EJ plumbing gets 5 stars from me for their high quality work, their good communication and their efficiency at getting the whole job done in a short time.
Fred K.
Fred K.
10/10/2017 12:00:00 SA
While visiting my father-in-law in CA, the kitchen sink became clogged. We called EJ Plumbing in the morning and they were able to send a plumber over in the afternoon to accommodate our schedule. The service dispatcher, Patti, called us ahead of time to let us know a plumber was on the way.  Victor, our plumber was great. He quickly assessed the situation and within about 35-40 minutes the sink was clear. He was very thorough and considerate. He was sure to wear protective coverings on his work boots so as not to track dirt into the house. If you can say that an emergency call to a plumber was a great experience, this was it! I would definitely use EJ Plumbing in the future.
Bob L.
Bob L.
11/02/2013 12:00:00 SA
Just brought a house and asked EJ to install a water filter for the tankless water heater.  
I did not know what kind of pipes was inside the house so I ask EJ plumbing to give me a quote for repiping to copper.  A guy went into the crawl space and then gave me a slightly above average price quote.  

Another company was out to give me a quote and after the guy got out of the crawl space he told me I already have copper pipes.  

Lesson to all is to confirm what kind of pipes you have and always have more than one quote.
Anita L.
Anita L.
1/17/2016
EJ Plumbing just re-piped my house in Sunnyvale. From quote to good-by wave, these folks were great. Prompt, professional, knowledgeable. They kept me informed every step of the way, alerted me to the inevitable surprises as soon as they found them. The work was stellar. I have zero complaints. Thanks Danny and the crew. I've got your number for all future plumbing needs.
Patricia C.
Patricia C.
10/21/2013
DO NOT HIRE THEM! About a month ago, I read the wonderful reviews from Yelp and decided to hire Luis from EJ plumbing to fix a leaky toilet and a broken shower valve at our home.

Though they came promptly and Luis was very friendly, the quality of the work performed was very low.

The initially charged us $286. Both issues were fixed during the first visit, but  a month later, I had to call them back because the shower handle broke again.

Although both parts and labor were clearly marked under warranty, during the second visit we were charged again for the same work (an additional $98) for the shower valve.

A week after the second fix my toilet began leaking again and the shower handle broke a third time. When we reached out to EJ a third time, they just told us to contact someone who knew how to fix it. In other words, though they admitted not knowing what they were doing to begin with, they still charged us twice for the work.

We feel they have been dishonest and incompetent.  Do not waste your time and money. In their words hire someone who knows what they are doing!
Ryan B.
Ryan B.
12/08/2014 12:00:00 SA
Second time using EJ Plumbing, both experiences 5-star.  Most recent experience I had called on a Friday morning to replace a kitchen faucet and garbage disposal.  They were able to complete the job that afternoon.  Great company.
Sheri S.
Sheri S.
11/02/2015 12:00:00 SA
I cannot say enough about these guys!  We had an underground leak in front of our house.  After getting several estimates, we decided to go with Danny (co-owner with brothers Manny and Sammy) at EJ Plumbing. Danny took the time to carefully explain the best and least damaging (to our landscape) approach to fixing the water main.
The crew came out the next morning on Friday and finished in less time than was expected (about 7 1/2 hours)-digging up pavers, carefully tying back our large plants, and running a new copper water main from the meter along the rafters in the garage to the crawlspace to reconnect to the main, installing a new pressure regulator, new house shut off valve, and new backflow preventor. Quite a job!  The trench had to remain open for permit inspection and since it was Halloween the next day,the crew went and got some large plywood, plastic and cones to cover the area for security. They returned today as promised after inspection for permit and the whole area looks better than before they did the work- carefully fitting (using a blow torch) the pavers, large rocks, and even pressure washing the driveway.  These fellows from Danny to his workers are so professional, friendly, efficient and hard working.  As the crew was finishing up, at 5:30pm Danny showed up with a smile and urging me outside to see the finished work.  He was so proud explaining what the guys had done to reconstruct our landscaping, pavers and rocks;and he told me to call if there are any problems.  All of the workers are so dedicated and seem to be part of a crew that enjoy working together and their job.  And there is a 10 year warranty. I will definitely call them again if necessary!  Oh, also,the estimate of $125 was applied towards the total bill.
P L.
P L.
2/23/2017
Alex came out exactly when I requested to fix a blocked toilet.  He tested the other drains in the bathroom to diagnose the problem and cleared the drain very quickly, with a minimum of fuss and no mess.  And he put on booties without my asking which I really appreciated as we don't wear shoes in the house.  He was really professional, competent, and a lot of fun to talk to!  He made the plumbing problem an enjoyable experience if that is even possible.  I will definitely use EJ Plumbing again and ask for Alex!
Melanie R.
Melanie R.
2/21/2017
I called in at 11.30am requesting help with a clogged drain. Alex was there within a couple hours. He was friendly, professional and worked away until the water cleared out perfectly. Excellent work overall! I will be using EJ plumbing in future and highly recommend their service.
David P.
David P.
01/04/2016 12:00:00 SA
I called them last week to install some replacement parts for my Franke water dispenser that they installed last year.  I spoke to a person there and she said they would call me back to schedule an appointment.  Never heard back from them.  I called Kratzer Plumbing and Lee came down today and did the repair and some other work for a full hours worth of repairs.
Ildiko F.
Ildiko F.
07/10/2016 12:00:00 SA
I have been using EJ Plumbing for several years with great satisfaction. Appointments are easy to make over the phone and they come on time. They have fixed leaky toilets, several plugged lines and kitchen sink. Always efficient and competent. I strongly recommend them.
Mickey C.
Mickey C.
2/15/2017
I called EJ Plumbing this morning and they sent Victor over within an hour.  He was very nice and courteous, explained everything and found the best way (efficient and money saving) to fix my kitchen plumbing problem.
Matt G.
Matt G.
2/13/2017
Alexandr from EJ Plumbing came out to fix a badly-clogged tub, and did a great job.  Fast, helpful, and friendly.  The company as a whole was great to work with, too - they responded quickly, gave an accurate estimate over the phone, and charged less than anybody else I asked (at least out of those who would even give me an estimate at all!).
Jim A.
Jim A.
6/20/2015
And once again my pipes backed up, happens about every 18 months. Yay. Not.
However, having found E&J a few times back I know I can have them cleared out quickly and painlessly. Great family owned business, I always like to use the local company vs. the big chains. This time Ray came out and had my pipes going strong soon, the same day I called. As always, I highly recommend Manny and his crew.
Anu R.
Anu R.
02/09/2017 12:00:00 SA
EJ Plumbing was easy to schedule/work with. Friendly and professional. Ray and Mei came on time, called me 30 mins before arrival, as requested. Efficiently fixed our faucets, shower heads, recirculating water heater. Ray made recommendations that saved us some money. Ray was also patiently helping his teammate Mei. Both of them were efficient and did a great job ! Will now only go to them ! Thanks.
Francesca M.
Francesca M.
02/08/2017 12:00:00 SA
Prompt, Polite and got the job done quickly. Jesus and Sam worked to solve the back up. Thank you, EJ Plumbing!
Gordon T.
Gordon T.
1/30/2017
Alex just left our house in Mt View and was great!  He repaired the few items that needed attention without a hitch.  Clean, professional, and clear about what he did to solve our problems.  This is our go to plumber for all needs!
Kimberley S.
Kimberley S.
1/27/2017
Victor came out to fix our clogged kitchen sink. He was timely, courteous and efficient. He came right away at the exact time he said he would. He found the problem right away and knew exactly how to fix it. I also appreciated how he cared for our home. He wore his boot covers at all times, pulled all the stuff out from under the sink and put it all back, and he wiped down the entire area. He also had a great sense of humor!!!
Gen M.
Gen M.
12/03/2013 12:00:00 SA
I am grateful that I found EJ Plumbing.

I had an emergency leak in my home under the crawl space, and various plumbing companies I called were backed up days to weeks.  Finally one of the plumbing companies suggested EJ Plumbing.

Manny at EJ Plumbing sent Sam who quickly diagnosed the problem, and suggested I clear the crawl space of 3-4 inches of water. Yikes!

After the flood in the crawl space had been remediated, Sam came back, and within a couple of hours, had the problem fixed.  Sam also helped me with additional issues with toilets leaking in my home, at no additional cost.

Sam was the person that really convinced me to go with EJ Plumbing.  He is superb at customer service, and he is a master at his trade.

Sam came back a couple of times to adjust some issues with the toilet repairs at no cost.

I highly recommend that you work with Sam at EJ Plumbing.  Manny indeed has a real asset in Sam.

Thank you Sam for prompt, courteous and very knowledgeable service!
Ellie D.
Ellie D.
01/04/2010 12:00:00 SA
Saw the great reviews here so when I thought I heard some dripping inside one of my walls I called EJ Plumbing.  Luis came out and quickly diagnosed it as condensation inside the pipes and nothing I had to worry about but he wanted to check out the water heater anyway while he was there.  Good thing he did because suddenly I started seeing lots of brown water.  Turns out the former home's owner hadn't done regular maintenance on the hot water heater and there was some serious gunk inside it because of that.  Luis emptied it out for me then talked me through the process and made sure I understood how to do it myself so this wouldn't happen again.  He also showed me where the emergency water shut off was just in case I needed it in the future.  

Great service, very informational and Luis went out of his way to find an issue I didn't even know existed and to make sure I understood how everything worked so I could avoid problems in the future.  I highly recommend EJ Plumbing, you won't be sorry you hired them.
Doc B.
Doc B.
1/16/2017
We had Manny and the guys at EJ do a whole house repiping in almost one full day.  He also remounted/properly vented our water heater as a courtesy.  Top notch work and also pointed out a couple of things that need attention, but didn't pressure us to fix them right away.  He wanted us to be aware of potential problems.  We've also used EJ for little things in the past and they've always been pretty responsive.  Won't look anywhere else for my future plumbing needs.
Anne K.
Anne K.
01/02/2014 12:00:00 SA
I've had to call EJ Plumbing a couple of times since the water heater disaster and have been more than happy with their work. We had a leak in the upstairs bathroom and woke up to water that had been dripping on the kitchen counter all night long. It took a while (lots of coming back and opening up walls to try to find it) to diagnose where the leak was coming from. When it was finally narrowed down to a shower valve stop, EJ got in touch with Nand Plumbing who came out immediately and ordered the offending part. It's all fixed now and fingers crossed, nothing will go wrong for a while. But if it does, I'll call Manny at EJ Plumbing!
Luisa L.
Luisa L.
01/12/2019 12:00:00 SA
Update: After doing our research, we decided to go with EJ Plumbing for a complete re-piping of sewer lines to our 60 year old house.  We now see why they consistently earn top rated 800+ reviews.  Professional, Prompt/Clear Communication, Quality, Fast Service. They thoroughly answered all of our questions before we moved  forward.  No matter where you go, a complete re-piping will be daunting, but they worked with us in delivering a fair quote. Our priority: responsive, fast turnaround, quality service. Well, EJ delivered!  They first referred us to a restoration company to prep/cleanup the water damage underneath our house before they started the job.  The very next day after the cleanup, EJ arrived at 7:30a armed with a team of 10-13 crew members and their equipment (3 trucks)!  It looked like a military operation:  well-organized, planned, thorough and timely executed.  By 12:30, they were cleaning up!  They tarped all areas that they set their feet upon.  Any holes they created, they closed up.  They tested and inspected for leaks before they left.  Our family was blown away on how fast they were!  I was prepared for a 2 day shutdown and we were up and running the same day!  Also appreciate the 10 year warranty. With their stellar reputation, I expect this company will be around for a while. Highly recommend EJ Plumbing!
Rem F.
Rem F.
11/04/2015 12:00:00 SA
If you need a plumber, EJ Plumbing is the team to call.  Our hot water heater malfunctioned, due to improper installation initially by our home builder.  Water gushing out of the vent of the hot water heater and seeping out from the heater itself is a disconcerting sight, but Ben and Jairo were here within 15 minutes, assessed the situation, and got us a plan very quickly.  As promised, they returned punctually the next day to replace the heater efficiently and correctly, all with a polite and reassuring manner.  They stuck with their quoted price, even when some unknown issues were discovered during the work.  Though this was an expensive job, mostly because of the type of water heater we have, we would have no hesitation calling EJ Plumbing again for any plumbing related issue.
Kayvon M.
Kayvon M.
03/04/2016 12:00:00 SA
We had a drain blockage in our house.  It sounded simple enough, but our house is older so the pipe layout was very different than most homes today.  This confused the plumbers that we had called out before EJ Plumbing came on the scene.  We were fortunate enough to get Daniel from EJ.  He thought creatively and went on the roof to locate the blockage, which nobody else did.  In addition, as a larger business, EJ has top of the line, expensive equipment which allowed them to locate the blockage.  Many other companies don't have this equipment or have to share across multiple plumbers if they do.  Finally, Daniel is principled in dealing with customers financially and extremely reliable from a service standpoint.  I never had an issue getting in touch with him during and after the work was completed -- the guy works hard, is super sharp and earned my business for any plumbing issues in the future.  Thanks EJ Plumbing!
Chuck D.
Chuck D.
5/14/2015
Manny gave me a window of 11am-1pm after I discovered the leaking drain pipe under the kitchen sink. Called to let me know he was on his way. Came in, repaired the pipe, reconnected to the disposal, tested both the water draining and the disposal. Was a relatively quick fix. EJ has a minimum $125 charge, and we had some extra time so he connected a couple of low-flow water faucet and shower heads I had bought but had not installed yet. Really professional, cleaned up, great experience and easy end to what I was afraid would be a worse problem. Would definitely use again.
Stuart E.
Stuart E.
5/13/2015
I have been using EJ Plumbing for years.  I've used them to unclog toilets, install bidets, and flush a tankless hot water heater.  They are always very professional and give me good advice on how to maintain my plumbing for the long haul.
Paul S.
Paul S.
01/03/2019 12:00:00 SA
The main sewer line to our house needed to be replaced. We had used EJ Plumbing for our previous house and they support trenchless sewer line replacement (which we needed) so we hired them to replace the main line and to add cleanouts on both ends. Our sewer was still working so we scheduled the replacement for the following week. 5 days before our scheduled repair date our sewer completely clogged and because of some quirks in our house's plumbing (like no cleanouts) there was no way to clear the line. I called Manny around noon and he said he would see if they could rearrange their schedule to start our job early. Within an hour several EJ Plumbing trucks arrived at our house with a team of workers. Within another hour or so they had cut the concrete over the location that was to become the first cleanout, dug down to the sewer main, cleared the blockage and reconnected it so we could have working plumbing for the evening. The next day they installed the city-side cleanout and replaced the sewer main. Then the third day the city inspection was done. When the bill came there was no extra charge for the expedited service. I am really grateful that EJ Plumbing was able to fit us in and get our plumbing working again on such short notice. This kept us from having to stay in a motel. Also the trenchless pipe replacement was just what we needed because half of our main line is underneath concrete that would have otherwise needed to be torn up.
Daniel Q.
Daniel Q.
01/02/2017 12:00:00 SA
EJ Plumbing has replaced my water heater as well as the cartridge in my bathtub in two separate instances.  In both cases their technicians were courteous, professional, and knowledgeable.  They have earned a loyal customer!
Christopher P.
Christopher P.
09/10/2013 12:00:00 SA
Called to get part replaced on a toilet and the type of part posed a challenge.  The rep decided that he just didnt feel like looking at it and told me he wouldnt help.  Interesting way of doing business!
Corey C.
Corey C.
12/30/2014
This is my first time writing a yelp review but I was so impressed with Mann'y services.

I dropped piece of jewelry down the sink that had much sentimental value. I called Manny around 9:30am and he came by at 11am! I was very impressed with his quick response time and how helpful he was. He was able to rescue the piece of jewelry from the pipe in under 5 mins! I was so impressed with his professionalism, speed and reasonable pricing. Best plumber in Mountain View, would happily use his services again!
A W.
A W.
12/22/2016
They came over in a timely manner. The technician was polite and professional. The price was reasonable.
Art M.
Art M.
12/20/2016
This company has it together!  I had a serious leak problem, they responded to my emergency with courtesy and professionalism.  I was so anxious that the job was going to cost an arm and a leg.  Much to my surprise the charges were below my expectation and quite reasonable.  I will definitely call them in the future. Their card went directly onto my refrigerator door.
M S.
M S.
02/01/2016 12:00:00 SA
Victor came to help us out with an emergency call at my business when everything backed up (at our grand opening) - he was prompt, courteous, and fixed everything in record time.  Thanks so much for your help, Victor!  We'll be calling again soon.
Jackie H.
Jackie H.
12/13/2016
Manning and his crew are amazing. As a realtor I'm always looking for good contractors to help my clients prepare their homes for market. But, before I do, I test them on my own home. They are always on time, efficient and get the project done in a timely manner. Plus, they're a pleasure to have in the home with their friendly attitude. I would recommend them to anyone.
Leslie W.
Leslie W.
4/17/2017
EJ Plumbing replaced a tankless water heater for our church after heavy rain flooded the basement.  They are very professional and polite!  Ben did a great job and we appreciate that they cleaned up after themselves.  We are so grateful to have hot water again!
Alia S.
Alia S.
7/27/2016
I've used these guys for several plumbing projects and repairs at my condo over the years. They have always been available within a reasonable time (no month-long wait times) and I feel like they are really fair with their prices. I've always gotten well-informed and friendly technicians.
Brad H.
Brad H.
04/11/2017 12:00:00 SA
Used the request a quote option on yelp, which is awesome, for a clogged bathroom sink. Emmanuel from EJ plumbing, responded promptly, was very polite, and had a very fair estimate. I contacted his friendly scheduler and made an appointment. Mel arrived on time, very polite and solved the problem in a clean and efficient manner. Great job for Emmanuel, his company and Mel!!!
Bucky M.
Bucky M.
12/24/2013
They were quick and responsive. Came out within 30 minutes for an urgent call.

The tech Jess did a good job, fixed it properly. Very friendly and talkative guy.

I wouldn't say they were the cheapest rates, but I'd rather pay a higher rate for a good job and service.
Jon L.
Jon L.
04/03/2015 12:00:00 SA
Just moved into a new house and discovered that the disposal was not, in fact, disposing of all. Worse, the washer was upstream of the kale clog, and enough backflow occurred that my clean laundry was covered in kale bits. On the bright side, the dryer lint remover is also a very effective kale remover - who knew?

Called up Kratzer Plumbing today and they had the day off, so recommended EJ. The dispatcher was very clear on the price for an initial evaluation and had a truck in the area, which showed up in about 30 minutes. Luis was very friendly and educational, and made sure we checked both sink and washer draining at the same time after snaking the line. In and out in 40 minutes (despite an ancient cap on the access port which had to be drilled off and replaced), problem seems to be fixed, 30 day guarantee, $149 with Yelp discount (Luis caught that the discount does not apply to credit cards before running mine, so I paid cash).

About as low stress as it could possibly be - thanks, Luis and EJ!
Michael N.
Michael N.
3/30/2017
Very fast, very solid service. I called, about an hour and a half later, Michael arrived to restore civilization to my home, hot and cold running water, imagine that. He fixed up a kitchen faucet replacement that the owner (cough, me) had really screwed up. Michael made it right in no time and at a fair price. He also replaced an old waste disposer while he was here and generally made things better. What more could you ask for :)
Rose D.
Rose D.
11/18/2014
Yay! An honest, professional plumber! Today was the second time Luis came to our home to fix minor plumbing issues. Both times he was quick, efficient and clean. I agree with Elizabeth - why call anyone else when EJ plumbing is available?
G C.
G C.
1/13/2016
Victor from EJ just came out to fix a clogged up kitchen sink. Prompt and came on a last minute call. Expensive but I know little about what others charge. We were happy with the experience.
Crystal A.
Crystal A.
3/23/2017
Our house was backed up and Victor came, laid out the options and unclogged the backup within an hour. He did an excellent job and was very professional. We would use him again!
Kirby D.
Kirby D.
9/16/2015
Yesterday was the third time EJ Plumbing has come to work on our old house.  3 different issues.  Each time I called I was given a same day appointment with a 2 hour time window, and was called 20 minutes before arrival.  Each and every visit, they arrived on within the window, performed a diagnosis, explained exactly what was wrong in layman's terms, and offered multiple solutions with guaranteed pricing.  Professional, personable, courteous, clean, efficient.  The prices are rock bottom considering the excellent service they provide.
Nicola W.
Nicola W.
3/13/2017
Victor came and fixed a dishwasher that wouldn't drain. I had tried to do it myself, but got to the point where YouTube videos wouldn't cut it; he explained the problem and showed me how to fix it if it happened again! I was delighted to have someone here so promptly (called Sunday night, got someone Monday morning!).
Yadira C.
Yadira C.
11/05/2014 12:00:00 SA
Had a string of bad luck this weekend which included a broken toilet, tub back up, new toilet clog and sewer line backup. If that wasn't enough, we were informed by another company that we needed to replace the sewer lateral which would run us about 10-15k. We live in an unincorporated area and are unfortunately, on the hook for these types of repairs.

Let's just say I was at the breaking point and needed to call in the professionals. I reached out to EJ plumbing for a repair estimate and they were AMAZING. From the moment I contacted them, I knew I had found the right company. They must have sensed the desperation in my voice as they immediately put my fears at ease and assured me that they were there to help.

They showed up that morning and ran the camera through the sewer line. Much to our surprise, they actually recommended that we save our money and NOT replace the sewer lateral. They gave my husband some tips and tricks on what to do to prevent clogs and recommended some equipment should we decide to snake the clean outs  ourselves.

They honestly restored my faith in humanity that day. It's nice to know that there are still honest people out there who want to do the right thing. EJ is now my go to plumber and would recommend them to everyone!
Pinkshoes R.
Pinkshoes R.
08/05/2016 12:00:00 SA
These guys need more than a five star rating.  I called at 8am since our heater was broken.  We got an immediate appointment at 8:30 and a technician was sent out.  The service man Victor was the most honest person I have ever met.  He clearly explained the problem and what it would cost to fix it.  He patiently waited till the water heated up to confirm his fix worked.  We were also having problems with a toilet in a bathroom and asked him if he would look at it and I was willing to the additional service cost.  He called his boss who said that since he was already there he could see if he could fix it without any parts. Victor took a few minutes to fix the problem and it works great now.  He also didn't charge me since he was already here for service.  Very different from guys who try to nickle and dime.  Would recommend them without hesitation.
Rajiv M.
Rajiv M.
04/04/2011 12:00:00 SA
Since I found these guys on Yelp figure I owe future buyers my experience, which I found totally unsatisfying.  I should caveat by saying that since I wasn't paying for the repair (I rent the place) I was not as thorough in finding a provider and managing the cost as I might have been if it was my own $$.

If you feel like reading the whole experience read on.  Bottom line is that a good serviceman (plumber, mechanic, etc.) should be 1) competent, 2) professional and 3) trustworthy.   In my books these guys are under 5 out of 10 on all three measures.  

- Monday - discovered early Monday morning that the water heater wasn't working.  Called EJ based on Yelp reviews and Manny was able to accommodate a visit that morning.  Cool.

- Monday - Danny and his co-worker came by to check out the heater, which is 30 years old and huge.  After a 15 minute inspection he said they could fix it by replacing the heating elements, which would cost $250.

- Wednesday - (the next day I was available) they came by and began to drain the heater to fix the elements.   Halfway through draining Danny checks the top of the heater and notices a bit of water leaking from the main pipe.  He suggests refilling to make sure the leak isn't major, and after refilling says that he doesn't see the leak anymore but we should keep an eye on it and possibly replace the heater in the near future.  Repair continues and is completed.   $250.

- Wednesday afternoon - several hours later, no hot water.

- Wednesday afternoon - called Manny (owner).  First comment is that there was a leak and you still wanted us to replace the elements to which I replied correction, Danny noticed the leak after he started the repair, refilled the tank, and still recommended it was okay to just replace the elements.   Manny then retracted and said they were willing to do the right thing and replace the heater and credit the repair towards the replacement.   Quoted me a new 50 gallon heater with complete install would be 1000-1100.   However later on he calls and says only $100 of the $250 will be credited.  

- Monday morning (the following week - I was out of town till then), they come in to replace the heater.  I asked Danny for an estimate in writing and he said he would put one together, but the price was whatever Manny told you..   No estimate was provided.    As they are draining the water Danny unscrews another panel on top and calls me over saying this is why the heater wouldn't work anymore - there was a small collection of water that was shorting the whole thing.  Seriously?  A couple of screws to have avoided a $250 repair? At this point I almost lose it saying that there's no way I'm not being credited the entire $250 for the prior repair when they could have found that it was not repairable in 5 minutes.   They agreed to take $200 off.

- Then after the heater was replaced I got the bill.  I was expecting $1000-1100 as quoted but got a bill of $1,350 and then the $200 credit for the original repair.   Huh?  Sound shady to you??   I was told this was because the original heater was heavy and hard to move (a heater they have seen multiple times for over a week at this point, but first mention that this would be an extra charge).    Again, not my $$ so just wanted the ordeal to be over at this point.  

Very unsatisfying experience, unlikely to use them again.  Again 5 out of 10 on competence (could've avoided a $250 repair by unscrewing 2 screws), 5 out of 10 on professionalism (no estimates before hand, constant whatever Manny said on pricing), and 5 out of 10 on trustworthiness (the $200 Credit after inflating the quote by $250 just seems shady).

Good luck!
david r.
david r.
03/03/2017 12:00:00 SA
Water heater replacement.  Great phone customer service.   Fast quote. Professional, friendly and fast service.  On time and competitive price.  Great overall experience.
Bill D.
Bill D.
2/26/2017
On Valentine's Day I had a leaking kitchen faucet. Ray the service person figured out the problem quickly and showed me how to fix it myself. This saved me at least $300. Thank you Ray!
Jen C.
Jen C.
2/22/2013
We had a problem with a bad thermocouple on our water heater, and needed it replaced, which is generally an easy job.  Though the plumber was professional and on time, it cost us $275 for a $20 part, and an hour of labor!  He did a good job, but it was expensive, for sure, particularly since it wasn't an emergency service.
Princess M.
Princess M.
7/24/2012
So this is an update to my previous review where I was sadly disappointed in the level of non-service I received. At the end of the week of my initial review, one of the owners called me up, apologized and arranged to come out for an estimate on the 17th. The day arrived, and the owner reviewed my needs, made an estimate, apologized again for the earlier faux-pas and gave me a discount on the estimate for my trouble. Because one of my bathroom sinks was defunct, I didn't schedule the repairs until I had picked up a new sink and faucet assembly.
Come today the repair guy arrived on time, was very friendly, and worked quickly. Because of the new drain assembly on my kitchen sink, he had to re-do the drainage pipes under the sink to the garbage disposal due to a change in the geometry and placement.
He was neat, cleaned up after himself and didn't mind the fact that all his work was carefully scrutinized and assisted by three curious kitties. The quality of the parts and work was excellent. So despite my initial grouch, I will be using these guys again because they redeemed themselves by living up to their customer service standards.
Karen A.
Karen A.
2/21/2017
We had a backed up shower and kitchen sink late last night, and called EJ Plumbing this morning. The communication with the office went smoothly and they sent someone out in a couple of hours. Alex was very thorough, helpful, and friendly. He diagnosed the problem step by step and showed me where the main and kitchen cleanouts in our home are and how they work. He managed to solve both problems without having to snake two different drains, thereby saving us money. They take credit cards. I was very happy with the service I received and wouldn't hesitate to call EJ Plumbing again.
David S.
David S.
2/20/2017
EJ Plumming was great!!  Super professional both on the phone and in person. Eric came over and he was the best - friendly, thorough, and professional.  He arrived on time, kept me informed at all steps, and then solved our clogged kitchen and washer pipes.  He doubled checked everything worked, and made sure we happy.  He even gave advice on other plumming-related questions!  This was my first experience with EJ Plumming, and they definitely made me loyal.
Omar C.
Omar C.
4/22/2013
If I could give 6 stars, I would... Gary and his crew at EJ Plumbing are hands down the best plumbers I have ever encountered. I have an older home (1965) and it still had the original galvanized pipes which were starting to show some signs of aging. So based on other Yelp reviews I decided to call EJ Plumbing. I spoke with Gary and explained to him that I was looking for either a galvanized fixed or a possible home repipe into copper depending on cost. Gary was really busy but he still took plenty of time to walk me through pros/cons of each and said he'd drive from Mtn. View to San Jose for a no-cost inspection to provide me a better quote. We scheduled it immediately and soon enough he was in my crawl space checking it out. After a bit he came up and described his findings and ranked what he would do if it were his home. He explained everything clearly which made my decision easy to make. I ended up going with the home re-pipe to copper which was priced very attractively. BTW, the cooper repipe was good industrial strength cooper not some thin and flimsy cooper. I also got a new water heater installed to make my new water system complete.

A couple days later Gary and his whole crew showed up right on time, prepped the walkways and got to work under the house. They spent a lot of time down there removing and repiping my home. Ultimately they did an amazing job! During all times Gary and his crew were very professional, courteous and cognizant of making sure to not damage any hardwood floors or walls in the process.

Fast forward a week... I had a simple drip from one of my sinks upstairs which was completely unrelated to the work Gary and his team performed. Given it was a small job, I had a different plumber come over for the simple fix. Long story short, they charged me $135 to inspect the leak, additionally wanted to charge me for driving time to go look for a standard drain plug, plus they were disengaged in really trying to meet my expectations. So unfortunately I declined for them to do any additional work, paid them the $135 and still had a slow leak. Hence I called Gary and asked him for help. That same day during rush hour traffic he drove from Mtn. View to San Jose and checked out my leak. He fixed it in no time. He also reinspected all my other sinks (again not related to the original repiping) to make sure there are no other seals going bad. Not including commute time, he spent about 30-45 minutes with me and didn't charge me a penny! Given he had already done a repipe for me, he wanted to make sure I was happy with his team, which I was.

Gary is a very honest plumber and now have his contact info in my cell phone for any plumbing needs. You will love Gary and his team!
Di M.
Di M.
06/10/2013 12:00:00 SA
We had a plugged up toilet in our master bathroom.  The good news is that the plumber was prompt and showed up when they promised.  That's the best part of the visit.  While the plumber was here, snaking the toilet, I was running the washing machine at the same time; the washing machine was on the same level in the house as the plugged toliet.  (OK, maybe running the washing machine while there's a plugged toilet is not the best idea....but how was I to know?).  As the washing machine starts to rinse and drain a cycle, the washing machine drain must have been blocked by the toilet clog.  Next thing I hear is the plumber yelling to me that there is water coming out of the toilet (he had taken the toilet off and there was just a hole in the floor where he was snaking).  

Now, if you're the plumber, do you:
1) Ask the house if anyone is flushing the toilet,
2) check to see if there's any other water running in the house or
3) Go outside to tell a neighbor to stop running their water.  

In this case, the plumber chose option 3) and came with me to tell my next-door townhouse neighbor to stop flushing the toilet  After a few minutes of conversation, we conclude that the neighbor didn't flush a toilet and it likely wasn't caused by him.  During this time, however, the washing machine continued its cycle and continued to dump water out of the plugged toilet.  And, water is everywhere, coming down through the ceilings of my 3-story townhouse.  

The plumber came in to fix a plugged toilet, which he ended up doing, but when water started to come up, he didn't think to check if any other water was running in my own house?  He decided to walk out the front door to talk to someone else while my house continued to flood?  Maybe I was working with an inexperienced plumber, but other plumbers I have worked with in the past (who were unavailable that day) have asked whether any other water is running when they start working on anything.  These guys are the professionals who should be telling me to not run the washing machine while they're on site.  But, now I know better I suppose....

So now we're basically restoring our house after major water damage.   At least they didn't charge me for the visit because I now have several thousands of dollars of damage to the house.
G G.
G G.
2/15/2017
Recently Alex from EJ Plumbing replaced a toilet for me. It couldn't have been a better experience! He arrived on time. Alex is obviously knowledgeable, had everything at hand he needed to do the job, was efficient and when he left, the bathroom was spotlessly clean where he had been working.  He is super friendly and is happy to answer questions and share information on what he needs to do for the job.
Tracy B.
Tracy B.
2/15/2017
EJ Plumbing was on time, efficient and knowledgeable working on our laundry room drain and kitchen sink back up.  Victor was great!  I highly   Recommend him and EJ Plumbing for your plumbing problem!
Basma S.
Basma S.
7/15/2016
I had good experience with them . They are able to detect and fix water leaking problem quickly.
Ethandafy L.
Ethandafy L.
09/03/2013 12:00:00 SA
First of all, I don't even know why people rated this company 4/5 stars! Last week, I called the owner, Manny, and told him our plumbing issue. He told me he didn't know his schedule and I was asked to leave my number with him so his manager would call me. I waited, no reply. A few day past, I thought I would give them another chance since they were so high rated......Again, Manny answered the phone and the same conversation was repeated. He told me leave my number so his manager would give me a call. So I told him straight up that that's what he told me last week. He said, well, let's do that again! No apology and didn't even sound like he cared about my job!! Where the customer service!? Whoever is saying they have good service is either lying or something else!
Justin T.
Justin T.
02/08/2019 12:00:00 SA
I had a spraying leak in a water heater connecting hose. I called them on the morning of Super Bowl Sunday. My wife was out of town and I wanted to have the hot water running again when she returned - mission accomplished! They came out that morning and fixed the problem. They were fast, efficient, clean, and friendly - very easy to work with. Best of all they fixed the leak. I normally would not have considered them because they charge a travel fee to come to your house (even if no work is done.) IMO this is a red flag - I've been scammed in the past by another plumber who did the same thing. However, this was on a Sunday and I wanted it done fast - so I took a chance and it worked out well thanks to the gentlemen and reservationist from EJ Plumbing. The price seemed reasonable to me considering the nature of the visit - although I don't know too much about pricing in the plumbing biz. Now that I know they are an honest operation I will consider them for future plumbing jobs.
Ted A.
Ted A.
2/22/2012
The work that was done seems to have been well done.

Luis did a so-so job trouble shooting.  

Expensive for nothing special.  I'll try someone else next time.
S V.
S V.
02/01/2017 12:00:00 SA
Amazing service ! Ray and Andrew knew what they were doing, and fixed the plumbing issues in quick time ! Definitely recommend !
Ann M.
Ann M.
1/31/2017
Great and friendly service. Victor showed up at the scheduled time and was very helpful in explaining my Toto Toilets problems.  Yes more than one kept running constantly!   He resolved all the issues in less than 2 hours and gave a 30 day Warranty.  I will consider them first before anyone else from now on.
Swammie N.
Swammie N.
1/30/2017
First let me say I am a very meticulous and picky customer. I respect service providers whom say what they are going to do and indeed do it!  I have absolutely no tolerance for incompetence, nor will I compromise on quality, responsiveness, or customer service.   That being said, EJ Plumbing is the only company I used for my personal (my unit) and overall condominium property.   They have done several major plumbing projects for condominium property.  They have also done many projects for individual owners including myself.   I generally don't write reviews (good or bad), but I felt compelled to write today after the outstanding service I received today from Ray and Mel.   Special mention as well to Mike and Manning. Thank you guys .. you're the best!!!!!   PS, I reserve the right to provide future reviews (good or bad) as applicable.
Laura M.
Laura M.
5/13/2013
I wish I could give 6 stars!  Incredible professionals.  They repiped my house - which was a difficult challenge given my Eichler home's layout.  Manny (owner) and his brother strategized on how to do the repipe in a way that resulted in the least amount of visible external pipes and the least damage to my house and landscaping.

Manny took the time to explain my options - fix a leak versus repipe - in detail.  The work they do is high-end - no corners are cut, and the products they use are high quality.  Immediate call back.  Clear and detailed estimate.  Great price.  

The EJ team was incredible.  Polite, knowledgeable, and detail oriented.  Manny scheduled it so the entire repipe was done in 3 days.  The size of the team was huge - and everyone knew what they had to do.  I had neighbors who had similar work done who were out of commission for 2+ weeks - no water!  EJ even made special provision so I could have running water in one of the bathrooms during the repipe.

The team went above and beyond to cause the least amount of repair work for me.  The job site was immaculate, and you literally would not have known they were here after the job was complete.
Rosemary L.
Rosemary L.
1/26/2017
Alex the plumber was well-mannered and showed respect to me as a senior.  He was knowledgeable and did a good job explaining to me what needed to be done before I gave him my OK to start the job. He replaced the water line that is connected to the wall and toilet which had to be replaced because it was old and leaking. He also had to replace the water ring under the toilet which was also causing the base of my toilet to leak because it was worn out. He showed me the worn out parts that he was replacing.  He also showed me which way to turn off and on the toilet water line as well as the outside main water line because I didn't know. This was beyond the call of duty to go out of his way to explain this to me a senior female. He arrived promptly as scheduled, wore shoe covers and did his job in a timely and efficient way plus did a good job of cleaning up the mess on my bathroom floor. Thank you Alex, job well-done and will ask for you for any other future plumbing jobs.  Lastly, I highly recommend E J Plumbing for any plumbing jobs that needs to be done.

Alice B.
Mountain View, CA
1-26-17
Monica P.
Monica P.
1/25/2017
EJ Plumbing was recommended to me by a neighbor.  The scheduled an appointment for me right away.  Called to let me know when they would be at the house.  Great customer service!  Was very happy with the person who came and the work he did.  I would definitely use EJ plumbing again!
mly g.
mly g.
02/03/2010 12:00:00 SA
Our house had some serious sink leakage problems, and when we initially called in Roto Rooter over the weekend, they told us that the total cost would come out to over $900.  

We thought the price was a little outrageous, so we called EJ plumbing, and they gave us a phone estimate of $300 or so.  They allowed us to purchase our own faucet and installed it for us, along with cleaning up all the plumbing issues, and the man who came by (I forget his name) was very polite and efficient.

One third the competitors' cost and everything's been working great so far (it's been about 2 weeks) - what more could you ask for?
Yuan X.
Yuan X.
03/05/2014 12:00:00 SA
I used EJ plumbing three times. The first time was to replace a drainage pipe for kitchen and garage. The second time was to clear up the clog of that pipe a couple years later. The third time happened a few days ago to clear up the clog in my bath tub and shower. Louis was the one that handled the work for all three occasions. He was a very nice guy and got the job done well. I had no complaints. What was nice about his last visit was that he tried to get the job done in a cheaper way instead of going to the roof so that he could charge me more.
I definitely will stick with them in plumbing work.
Kris R.
Kris R.
1/14/2017
We had a main line backup. Two plumbers had already been to look at it, but one didn't have the right equipment, and the other wanted to jump straight to replacement instead of running a snake. I wanted to get a second opinion, and was very happy to have found EJ Plumbing. They came out the next day, and the estimate was less than half of what the other plumber had provided! The entire process was surprisingly easy. Will definitely call these guys the next time I need a plumber!
Eli m.
Eli m.
06/10/2016 12:00:00 SA
Ray and his assistant showed up on time and were clear about the task at hand. All work was done on the spot and in a professional way. I highly recommend these guys.
MK W.
MK W.
3/30/2017
When I called this morning I did not expect such prompt service!  Gregg and Roberto did a great job unplugging our bathroom sink for a budget friendly price!  Appreciated the time they took to explain what work they were going to do and the why....also, letting me know the cost before anything was done.  Thank you!
Jimmy P.
Jimmy P.
06/10/2016 12:00:00 SA
I was very hesitant to call a plumber, but I'm glad I did. Jess was on time and fixed the problem very quickly. Definitely going to call again if I have another problem.
steve r.
steve r.
1/30/2013
Had bad water heater--called EJ based on recommendations in Monta Loma neighborhood wiki.  Called at 8AM--said someone would be at my house between 12 and 2 PM.  Louis came at 1PM; by 3:30 had new water heater hooked up and ready to go.  Clean, courteous, friendly.  Can't ask for more.
Vasant R.
Vasant R.
04/03/2012 12:00:00 SA
I strongly recommend Yelpers to avoid this plumber. We had two issues in our rental townhouse. A Water heater failed and EJ had been called in to repair the same.
The guy who came turned very rude when asked about the cost of the replacement, telling me that he would inform the landlord of the options and not talk to me.
Next item on the list was to repair a broken and clogged drainout. In the process of repairing, work was left unfinished as well as some shelfing broken. The guy who was sent wouldn't respond to any questions and says his boss has called him back!
I don't know the state of the repairs now. Incredibly rude and overly expensive.
Erica S.
Erica S.
01/06/2017 12:00:00 SA
We had called another plumbing company to clean out the sewer line. They charged me $200 and told us we had to replace the line, that the tree roots had taken over and collapsed the pipes. He quoted us $6000 right there on the spot. I declined and said I'll have to shop around for other estimates. He then started lowering the price by $200 until he finally reached $5200.00. He didn't give me a written estimate, just a verbal. We basically told him to kick rocks. SHADY! Two weeks after that plumber cleared the sewer line, it backed up again. That's when I turned to Yelp and found EJ Plumbing. Daniel came out and spent a good 3 hours snaking and clearing the line (for reals this time). He ran the camera and pointed out the tree roots. He said it's maintainable and that we DID NOT have to replace the sewer line but since I requested, he gave me a written estimate to replace them. The quote came in WAY lower than Mr. Shady plumbers.
Fast forward another two weeks, our garage sink and master bath had backed up. There was a clog somewhere between that line and the main line. We called EJ again and they came out the next morning since it wasn't an emergency. This time Victor came out. I told him the problem and he went right to work trying to clear the line. He was there for about an hour working on it. It was a tough clog, but he finally cleared it. I think we found our forever plumbing company. These guys are professionals and know what they're doing. They don't leave a mess behind and best of all, they're HONEST!
Peter B.
Peter B.
01/07/2015 12:00:00 SA
Simply the best there is in this area. I called Manny the first thing in the morning on New Year's eve day with a leaking kitchen faucet. He said that they were very busy, but that he would get back to me. Several hours later he called to say that Micheal was on his way to my house, and then Michael himself called to say that he was on his way. When he arrived he put booties on his shoes to protect the floors and his work was efficient and most professional. It was a pleasure to watch him work his plumbing magic.

Thank you Manny and Michael for your prompt response and reasonable pricing!  They were great. You can trust your plumbing problems to EJ.
Hilary G.
Hilary G.
2/14/2014
Excellent prompt service. knowledgable and extremely helpful!!  I wouldn't call anyone else!
marilyn b.
marilyn b.
8/27/2014
Honest; Professional; Fairly Priced; Courteous; Timely.  Menlo Park: Use EJ.

Lewis from EJ came on-time; diagnosed our problem (blocked-line); gave a price quote (which was less than the other 5 plumbers I spoke with on the phone).  He got the job done for his price.  Lewis did an awesome job explaining the various options for our problem, which will require regular cleaning out of the line from the roof vent, or installing a clean-out in front of the house.

He was very nice, professional, well-informed, articulate and well priced.  I will use them again and recommend without qualification! Excellent company!
Howard M.
Howard M.
12/28/2016
My sink had stopped up, even though another plumber had done the aero jet a few months ago. Victor came out and investigated the problem before jumping to a conclusion. He looked at an outside drain for the house but it did not access the problem area. He then took out the pipe under my sink, cleared it, and installed a new joint so that it would be easier to access next time. And he charged a reasonable amount. I appreciated that he focused on what was most necessary.
Miki K.
Miki K.
5/26/2016
Definitely recommend. Our sink was leaking and only hour after we called they were able to send someone over. Victor was punctual, super courteous, and even left and came back later in the day to accommodate my schedule. All in all, a great experience and ended up being much less expensive than I anticipated.
Steven G.
Steven G.
08/06/2009 12:00:00 SA
When I remodeled my kitchen, my general contractor hired Manny from EJ Plumbing to do all the water, sewer, and gas line work.  When he first introduced himself, I was immediately struck by his courteous and professional manner.  Throughout the project, he did high quality work, was very quick and efficient, and he never left a mess.  He is good at explaining what he does in layman's terms, and was very willing to take the time to answer my questions...which is perfect for someone like me who wants to know how everything works.

EJ is very up-front about their prices, to the point of listing them on their web site.  About a year ago, a national plumbing chain snaked out a clogged sink for me and charged me about 2x the price on the EJ price list...and then tried to up-sell me on some very expensive diagnostic work.  I wish I had known about EJ back then!  Manny is a top-quality local professional who has earned my future business.

Addendum (added Oct 30 2010):
I would like to reiterate my 5-star rating from above.  EJ has done several more jobs for me in the last year, from the big (replacing our 50-year-old water main) to the small (fixing a toilet that wouldn't flush properly.)  In all cases, they were extremely prompt, finishing the job within 24 hours of our call.  Quality of workmanship is universally excellent, and prices have been very reasonable.  All staff have been courteous and knowledgeable.  Highly recommended.
M J.
M J.
8/19/2016
I don't often post, but I had to write a review for EJ Plumbing because they really did do an amazing job.  I needed urgent help with broken plumbing, and no one was available on short notice.  Not only were they able to help me out in a pinch, but they were timely, organized and clearly very knowledgeable.  They provided expert advice and solved the problem on the spot.  I wouldn't hesitate to recommend them to anyone else and plan to use them again in the future!  Thanks again for your excellent work.
suzanne s.
suzanne s.
12/22/2016
After a terrible experience with another plumbing company I called EJ Plumbing and Ray and his helper Mel were here within an hour.  They resolved the problem and were  efficient, polite and  totally professional. Their pricing is fair and less than the other companies charge for Hydra flush and camera -scoping the lines and installing a clean-out. I can highly recommend this company!
Adriann H.
Adriann H.
12/19/2016
Our second experience with EJ Plumbing was as exceptional as the first! We had a leak behind a toilet and didn't realize the problem until late in the business day. Daniel answered my call immediately but, at first, could not schedule an appointment for a technician to come out until the next day. He later called back and said that one of his technicians finished his last job a little early and was available to come over immediately! Ray and Mel assessed the situation, made the necessary repair, and charged us a very fair price. Thank you EJ Plumbing, for the professional and knowledgeable customer care!  We  highly recommend you because we can trust you to do honest and hard work.
Austin C.
Austin C.
3/22/2013
Called up based on yelp reviews. They quoted the best price for the job and they had a 10% discount offered on yelp too. The guy was prompt and he finished the job quickly. I would definitely use them again!
Greg M.
Greg M.
12/14/2012
I have had Manny and his company do two repairs at my home.  Both jobs were done on time and the quality of work was very good.  I had a whole house water filter installed in my garage and he replaced some broken bathroom faucets.  One of the faucet handles was having problems about 45 days after it was installed and Manny came to my house and fixed it at no additional charnge.  I greatly appreciated that Manny was smart enough to quickly diagnose the problem and he fixed it within five minutes.  I will definitely use them again for my next plumbing job and I highly recommend them.
pac s.
pac s.
7/31/2013
I had a water leak in the main water line going into the house. The water line was below the asphalt driveway. Jess showed up with two workers, they dug and found the leak which was over 3ft deep. The crew dug up a channel across the asphalt driveway and replaced the cast iron pipe with a new copper pipe. The work was completed by 6pm, most of the cleaning was done, they asked that the cleaning get completed the following day. Jess showed up the following day and completed the clean up and removed all the broken asphalt. I am very pleased with the work done and the time it took to complete it. I highly recommend EJ Plumbing their prices are very competitive and their work is very good.
James L.
James L.
08/02/2011 12:00:00 SA
Holy cow that was fast - had a blocked toilet that no amount of plunging would unclog - called EJ plumbing and they had someone over within two hours of my call. Luis was on time, very polite and professional ,and not only unclogged the toilet, but also fixed the intake of another toilet.  All within 30 minutes of arriving! I will definitely use them again. Thanks guys!
Jennifer D.
Jennifer D.
1/23/2014
We were very happy with EJ Plumbing! We had a problem with water leaking into my daughters room whenever we drained our kitchen sink, used the dishwasher or the garbage disposal. I called Ej Plumbing and was told someone would be at our house between 8- 8:30, Daniel was at out door just a little before 8 which was great! He diagnosed the problem, and was able to fix it the same day. Now i have a load of dishes in the dishwasher going and my daughters room is dry! Thanks Daniel and EJ Plumbing!
Zsuzsanna M.
Zsuzsanna M.
08/04/2015 12:00:00 SA
We had a huge leak in our main water line. Our water company recommended 2 plumbers, EJ could come out right away. They were clear about what needed to do done, gave a firm estimate and discussed alternative of time and materials. Repair did not hold, they came back the next day and discovered the pipe was not the real source of the problem but that the pressure valve had failed causing sky high pressure. Fixed that right away. I felt it was a good experience. Fast and reliable.
Bonnie T.
Bonnie T.
02/07/2018 12:00:00 SA
I oversee several rental properties and haven't found a good, reliable plumber...until now! EJ Plumbing is going into my contact list. I run several businesses myself so I understand the challenges of overseeing staff, schedule and pleasing customers. Manny, the owner, and his team are rockstars! I called on a Saturday and the friendly service rep let me know that they might not be able to fit me in right away but a manager would contact me within 2 hrs. Mike called back and we scheduled Monday morning. I also had a question, and Mike got back to me SUNDAY to give me a clear answer and helped me reschedule to Tuesday per my tenant's request. Tuesday morning, they called when they were on their way (right on time). Manny showed up to make sure everything went smoothly and that my question from over the weekend was answered. His team was very professional, neat, and quick. They did a gas pressure test and repaired several valves, explained things without being patronizing, and was clear on pricing. Their rates are very reasonable for the quality and timeliness of their work. I will be using them for my next project and recommend EJ Plumbing highly!
Les B.
Les B.
5/18/2011
I had a great experience with EJ Plumbing. I called Manny since my water heater was old and had rusted parts and no pan. He said he could swing by for an estimate since he was in the area. The estimate was FREE unlike with other plumbers I have worked with in the past (I would avoid Dave Custom). I asked when we could schedule the work after getting a run down of my options (tank, tankless etc. etc.) and a written quote. He said tomorrow! How awesome is that?

He said Danny would be doing the work and he would show up at 8am. Manny promised to stop by at 9 to take a look and make sure things were going okay. Everything went smoothly...Danny covered all the walkways with plastic and drop cloths and removed his shoes every time he went in and out of the place. He worked on removing the old heater that was in a small upstairs closet and wheeled it out. He then installed the pan and new heater as per the plan. Manny stopped by to check things out. Everything was great! Danny made sure I tested the water temperature before he left and even took a quick look at my dishwasher that isn't working too well.

I was invoiced and paid the bill on the spot. Manny later called to make sure things were completed to my satisfaction.

This is the second time I have used EJ Plumbing (I wasn't at home when they did the initial job and thus didn't write a review for them at that time) and they are now top of the list for any future plumbing needs!!
Jen H.
Jen H.
12/12/2012 12:00:00 SA
I met Manny today because of issue at the business I work at.  He was prompt (even a little early) polite and very professional.  After a little investigating he told me quickly that the issue I had called him about was something that I didn't need him to do anything.  He didn't even charge me for the visit, which is unheard of.  I respect an honest person with integrity and Manny has both, if I ever have a plumbing issue in the future this is the first place I will call.
Andrew L.
Andrew L.
10/08/2012 12:00:00 SA
I'm totally satisfied with EJ Plumbing.  If you've ever used another company, you'll appreciate how EJ Plumbing does business.  They're prompt (on-time), communicate well, friendly, and above all, fair.  I'll use them from now on.
Bruce T.
Bruce T.
12/17/2012
What a great company! Quick response, excellent communication skills and fair pricing. Manny was very easy to work with and the crew were skilled and performed perfectly. I highly recommend EJ Plumbing's service.
S B.
S B.
01/09/2013 12:00:00 SA
Manny and his crew were great. They replaced 100' of failing sewer pipe on my Mom's house in Belmont. The final total remained at it's original estimate Even though the job changed mid project with his crew working after hours. Got 3 bids on the project and his # was significantly lower than the others. This is an honest, professional and reasonably priced plumbing contractor.
                                 jon
Kouros B.
Kouros B.
8/25/2013
They were very quick to return calls.   They arrived promptly and completed the job as promised and kept the work areas clean. They came back for a second job, and consistent with the first, everything went very smoothly.

Will definitely use again.
Jeff M.
Jeff M.
7/24/2015
Had Daniel from EJ Plumbing out after our Sewer line clogged. He called me back with 5 minutes at 9:30pm on a Wednesday evening and we decided that he would come out in the morning.  He tried to clear the line but was not able to and recommended replacing it.  His team came out the following week as agreed upon to fix the problem. I was very concerned about damaging my new driveway and walkway and he ensured me that he could avoid it and that would not be a problem. They arrived promptly  and his team was very professional and courteous. They brought plywood and tarps and avoided placing any heavy equipment on the driveway.  They minimized plant damage and replaced the sewer in record time. The cleaned up and left the area better than when they arrived.  Thank you Daniel and crew.  I will definitely be calling them back next time I have any problems.
Ven Y.
Ven Y.
11/24/2014
HONEST - TRUSTWORTHY - DEPENDABLE
I called them for an estimate of replacing a broken main sewer section because of roots. Eddie & Angel came in and ran the camera to pin point the location. Its Thanksgiving week and  in the discussion, they realized that I am having the family come over. Immediately they extended their helping hand to run the snake and cut the roots so that I can get through the Thanksgiving, for free. In this money world nobody would do that. Not only that, they explained all the aspects of the problem and gave me a great quote. While talking to them you definitely will feel, that you are dealing with good people. They definitely got my business and I am calling them back for my actual work. Also I am adding in this review within 5 minutes of their departure. That much of good impression they put in.

You are awesome EJ Plumbing! As others mentioned, you keep the faith out there.

Thanks a lot.
Jeff H.
Jeff H.
12/23/2009
We had an easy and satisfying experience with EJ Plumbing yesterday.  Out of the blue, our washing machine started backing up into our kitchen sink.  I typically try to deal with such situations myself, but the 98 bucks we ended up paying for EJ Plumbing to clean out our pipes was SO worth it.  They sent our plumber out within a few hours and he had it all fixed in 15-20 minutes.  Yay for clean clothes.
Nanette S.
Nanette S.
11/27/2009
I have finally, after 35 years of living in Palo Alto, found the best plumber in EJ!   I had had problems with the water pressure in my kitchen sink faucet for years and 3 different plumbers basically so-called fixed it, but didn't.   Finally I had to call a plumber for an unrelated problem. and after reading the Yelp reviews, called EJ.  Luis from EJ Plumbing came to the house and in a little under an hour he had cleaned out a sink drain in a bathroom, fixed a toilet, and diagnosed my kitchen sink problem.  He immediately went to get the part he needed and presto, in a little over an hour all 3 problems were fixed perfectly and for a reasonable price.   He was friendly and efficient and I agree with the other reviews--you need look no further for a great plumber in Palo Alto!
Maziyar M.
Maziyar M.
02/01/2017 12:00:00 SA
We have been using EJ Plumbing for the past couple of months and every time they do an amazing job. Yesterday Victor came by on short notice and was able to resolve our plumbing issue in no time. We were really satisfied with his work!  He even gave us pointers and instructions on how to prevent the problem in the future. Will definitely use them again!
Carol L.
Carol L.
11/15/2014
Great service. I had NO hot water and needed to get it fixed quickly. I spoke to Manny in the evening and he sent Ray the next morning. He arrived right on time, was very professional and did an excellent job. I asked if he could look at a toilet that was leaking water and he was able to make repairs to that at the same time. I have used E.J. Plumbing before to install an extension to my gas line so I could hook up my gas dryer in the garage after my move. I can highly recommend them since on both occasions the service technicians were very professional and left things clean and tidy.
Kevin B.
Kevin B.
12/24/2013
We noticed our water heater was leaking a couple days ago and let our landlord know. They called EJ Plumbing who came out within a couple hours notice, on the morning of Christmas Eve no less. They arrived around 10:30 a.m. and had a new water heater installed and hot water back up and running within 2 hours. Manny and Sam did a fantastic job, answered all of our questions, and even made a point to clean up our garage on their way out. Wouldn't hesitate to call up EJ again for any plumbing needs moving forward. Glad we found them!
E H.
E H.
10/02/2015 12:00:00 SA
I have utilized EJ Plumbing's services four times now and just had to write another review because I am still impressed by their services. EJ Plumbing always go above and beyond to help me. In my previous review on 12/3/2014, I stated that if I could give more than 5 stars, I would and that statement still stands. Manny and Ray are beyond amazing!

When I moved to my new townhouse in 8/2015, I asked EJ Plumbing to install 3 new Toto Drake II toilets because, as I previously mentioned, my experiences with them have been exceptional. The installation went smoothly but when you flushed the toilets, it made a strange leaking sound and then a loud thump sound at the end when the water finished filling. I decided to wait it out for at least a week because Ray mentioned that the thumping noise could be occurring because they are new toilets and when he flushed the 2 of the 3 toilets again, there was no sound. After Ray left, the sounds came back and were louder. I called and talked to Manny about it after a week of the noise continuing and Manny mentioned that the noise may be due to a manufacture defect or problem with the water pressure. He recommended that I call Toto to ask for new fill valves, just in case. When Manny and Ray came to diagnose the problem, they checked the water pressure, water hammer and for anything possible that could be causing the noises. When all that checked out, they replaced the fill valves, and Manny went again to each toilet to make sure all was right. He also cleaned off some extra caulk he saw and explained to me what they had done.

For peace of mind, reasonable prices, and exceptional people, EJ Plumbing is the best. I recommend them to everyone and will most definitely utilize them in the future if I have any problems.
Rabia A.
Rabia A.
1/27/2017
Repeat customer of EJ Plumbing and as always excellent expereince. Alex, came on time, very courteous and friendly and thorough about checking everything and fixing the problem and very clear and helpful in explaining everything. Highly recommend Alex and EJ plumbing for all your plumbing needs.
Scott M.
Scott M.
2/17/2011
Our bathtub wasn't draining and we had a plumbing company come out and inspect it.  They charged $165 and said that we'd need to replace all the piping for over $1,500.  We then called EJ Plumbing and Manny came out to inspect it.  He sent Luis over the next day, who then fixed it under an hour for $120 without needing to replace any piping.  Excellent fast service, and I'd highly recommend EJ Plumbing for any of your plumbing needs!
Graham P.
Graham P.
5/13/2013
Good Job!
Removed an old concrete laundry sink added a toilet and washer box hook up.
The Good:
1) They did a good job for approximately the quoted price.
2) It works!
3) Concern and attention to doing the job right.
4) On time, responsive, well organized, completed on time, in a day, arrived early left late.
5) Price seemed reasonable: Had a 25% higher quote from another and found a web site that said the job should cost less  30% less in our zip, but not since I want a quality job thought I would just go with E.J Plumbing.
6) Tested their job.
7) Very responsive to a complaint the next day. It turns out the problem was in our washer hose and not their fault. E.J Plumbing was polite and understanding about our mistake.  The washer 10+ years old and the the drain hose on the washer failed,
they fixed it (which is above and beyond there responsibility), and re-tested.

Definitely satisfied.

The not Perfect (why not 5 start = as good as it gets) :
1) Resistance to a break down of the estimate and statement of work. I wanted like 6 or 8 line items.
Things like: a) 30 feet of drain pipe and installation.  b) Toilet model 123 and installed.  
c) Roof vent and installed and sealed.
2) Clarity about what the job included for a home owner. I assumed the bid included a toilet and finishing the drywall, maybe even painting. But it didn't, No Toilet until I said so I asked if at the end of the day I would have a working tolet. From their perspective I should have known that they were bidding on the Rough Plumbing part of the job. That isn't clear to someone who hasn't done this before and is asking to have a tolet put in.  
3) Completeness of statement of work. They missed listed a the extra pipe to route out the line if there was a clog so $300 had to be added to the job. Glad they caught the omission, but I think the more complete statement of work would catch the problem.
4) Finishing. Some scraps of sharp metal were left around and a screen on a vent for the crawl space was not patched around the pipe they put through allowing critters into the basement.
5) A little too much loud swearing (F*** this is disgusting, I hate this f**ing).  I don't want to deny a man the right to curse when a wrench slips but this was a lot more.

Again take all of this in the context of a solid 4 Stars... and the problems above can be eliminated by you by pushing for a detailed statement of work if that is important to you and asking the crew to watch their language if kids are  around.

Very good job!
Satisfied.
Michael B.
Michael B.
11/10/2012 12:00:00 SA
After many years of ancient sewer lines that were infiltrated with tree roots, we finally decided to replace the line.  Upon getting 3 widely different quotes, I came to yelp for help, EJ Plumbing had glowing reviews and I had them come out to bid the job.
Manny came out with a competitive bid but I felt not only did he know what he was doing but also the man had integrity.
They came out and did exactly what was promised, his crew was hard working, very open to answering all my questions and finished the job at the price that was quoted in the time frame he described.
I am extremely happy with the service and I can recommend this company with a 5 star rating.
Ryan S.
Ryan S.
12/27/2013
I called these guys the day after Christmas and they were friendly on the phone, were able to come the same day and showed up when they said they would. Louis the repairman we worked with was professional, friendly and repaired the broken pipe under our sink but after that he took the extra time to trouble shoot the original problem and found we had a sink collar that was too long and was blocking the flow of water from the primary sink which he also replaced. He had everything he needed in his truck and even with the extra trouble shooting was done a lot sooner than I thought he might.

They are likely not the cheapest plumbing service around but we feel we got what we paid for and then some. The next time we need a Plumber EJ will be the crew we call.
Lee Ann S.
Lee Ann S.
6/23/2016
Victor from EJ Plumbing came out to fix our garbage disposal. I was prepared to pay for a new one plus installation. He used a tool to troubleshoot and sure enough worked! Left me the tool for future use if needed. Would highly recommend EJ Plumbing. Honest, prompt service!
Brandon G.
Brandon G.
9/21/2012
I had a major emergency last night 9/20/12 where all of our plumbing was backed up and water was coming up out of the shower.

We just had a 4 day old baby and two sets of grandparents in our house.  Even though they were done for the night, Luis came out late at night after I explained the situation.

We had more issues and then the owner (Manny) left his dinner and came to our house to help us.

They were a life saver, I highly recommend these guys. (They were also the best price quote and didn't gouge me even though it was an emergency.)
Dave H.
Dave H.
12/18/2013
I just had EJ Plumbing out to hook up a gas appliance (no valve in place).  The whole job was done courteously and professionally within 2hrs of my phone call -- which makes it a bit embarrassing since I've been procrastinating for months.  They even helped me find haul out my old electric range.
Stef M.
Stef M.
10/10/2012 12:00:00 SA
We've used EJ Plumbing several times for different kinds of jobs: to snake our drains, to replace a water heater, and for minor repairs. In all cases they responded quickly (today they came out within 2 hours after my call) and did the job properly. They aren't the cheapest plumbers out there, but as the saying goes: good, fast, cheap, pick any two.
LI H.
LI H.
6/14/2016
Found out my sewers were backed early afternoon and called EJ Plumbing. The receptionist took pity on me and was able to schedule me for the same afternoon (thankfully since I only have 1 toilet!) and Victor came less than 1 hr after I called! Very nice, friendly and super efficient.  He was done in about 1/2 hr and everything is running well!  They even gave me a 10% discount for being a first time customer.  Thank you Victor and EJ Plumbing for your quick service - truly appreciate it!
Mike F.
Mike F.
10/18/2016
2 1/2 hours before flying east we discovered a sewage back up overflowing into 32 gallon can in basement
called manny who arranged for someone to come the next am to meet our son
we flew off confident
manny came the next morning and discovered the blockage needed to be resolved by the city and got them there to fix it
altho he spent time he did not charge us
mike and marilyn
serbear n.
serbear n.
4/23/2013
I would highly recommended these guys! I called them less than an hour ago; they showed up, fixed my leak, answered a bunch of my questions, gave me my discount, and were out of here.
Professional & friendly. Pricing was clear. Would call them again.
Linda T.
Linda T.
03/12/2013 12:00:00 SA
First let me say that I am pretty critical. I won't jump on the bandwagon and say a company is great just because everyone else does, but I really just have to be one of the crowd here. They ARE wonderful to deal with and I can easily see how they've earned all these 5-star ratings. So here I am, creating an account just so I can write my first Yelp review.

I got 3 estimates and while EJ Plumbing was not the cheapest, they offered the best VALUE. I got two recommendations from friends and neighbors and was ready to use one of those plumbers when I happened to check Yelp. I saw a company with 140 5-star reviews. Really? Well, I just had to give EJ Plumbing a call. Their estimate was on the higher end, but not out of line. My dad, who is an HVAC (Heating, Ventilation, Air Conditioning) engineer, said Rheem is one of the best. Not only that, but Manny installs the professional model.

I liked that Manny didn't push the extended warranty (but we got it anyway ... my husband thought it was worth it).  Gary and Mark were the guys that came out (right on time) and did the work; they were friendly and very personable, and quick and efficient.  They swept up and left the garage looking nicer than when they came!  I'm going to specifically ask for them next time (especially if my garage needs sweeping--hahahaha).  

Oh, I should mention that I thought I could decide at the last minute if we wanted the extra anode (which is what they put in the water heater to extend the warranty).  It turns out the guys didn't have it on the truck.  We still had water so it would have been fine if they wanted to leave and reschedule, but they said they would install the water heater and come back the next day to add the anode (which was nice because then I wouldn't have to deal with a dripping tank for another day). When I called Manny the next day to find out when they were coming back, he said he thought I said I didn't want the extended warranty. I thought, Oh no, I'm going to get charged more than if I got it done all at once. But if Manny was miffed, he didn't let on. He didn't skip a beat and just said he'd have Gary call me.  He and Mark came out and did a great job and there was no additional charge.

I think these guys are very honest. They do quality work and use quality products. They aren't out to gouge you, just earn a fair wage. There is more that I could tell you, but this is already too long. This I can emphatically state:  Manny is a good businessman who tries hard to be fair (and he succeeds).

To anyone that is unsure of whom to use, go ahead and get some estimates, but be sure to add EJ Plumbing to your list. They are definitely worth a phone call.
Jimin K.
Jimin K.
10/12/2011 12:00:00 SA
Not sure who our plumber was, but I gave EJ Plumbing a call yesterday and he said the soonest they could make it out would be by Friday, but he also notified me of a job they had in Mountain View and that if he had time then he would send a plumber out to my place.. and it worked out great. Plumber came in around 12:00 P.M. I think his name is Jaiv or something, not too sure, but he got our espresso machine plumbed in and at first it wasn't working so I was kind of worried, but I made the payment anyways since they did finish the job of getting the water line hooked up, and after around 20 minutes, the espresso machine is fully functional, they did a great job at hiding the lines and making sure everything looks clean and nice, definitely recommend these guys to any other business who needs top notch work done. 5 stars for you guys !
Thomas H.
Thomas H.
03/04/2013 12:00:00 SA
not the cheapest, but Jesse who came out did solid, quick work.

$300 to change out garbage disposal and moved a few pipes around to accommodate it
Mr Kitty K.
Mr Kitty K.
4/30/2013
Nothing like coming home late only to discover one bathroom flooded and brown water coming up in the tub drains, it was like a bad science fiction movie.   We were told a 'cleanout' needed to be installed (I now know more about that topic than I ever thought possible).  Gary and Mark arrived here at 10am.  It was an all day job, at a reasonable price.  We will likely have them replace pipe that goes out to the street as our massive roots are causing all sorts of problems.   Trees are nice but not when they put a stranglehold on your plumbing.   Additional bonus is that they are local business. we always support local business owners when possible.
Gene H.
Gene H.
3/17/2012
Good job on the plumbing. The owner showed up when he said, evaluated the situation and gave good advice. Once we agreed on the extent and cost, he sent someone to fix the problem who was also on time. They took the initiative to fix a broader issue when it was discovered and kept me informed. After the job was complete, the owner returned to check the work - very much appreciated. The hole through the side of the house where the piping goes was not as neat as I would like, but I have extra siding to replace that part of the job. The plumbing itself seems to be good work and certainly a step above the plumbing that was replaced.
Mansi V.
Mansi V.
4/23/2013
EJ Plumbing is as good as it gets! If I could give them 6 stars, I surely would! So here it goes..we just bought an older home that had galvanized pipes and knew that we would have to change them to copper at some point. After getting in touch with several plumbers, who gave us ridiculous quotes and didn't know what they were doing .. I decided to call EJ Plumbing. Gary came out the next day to do a pre-inspection and was very clear and direct. He told me that I would have to get Copper piping done sooner, as some pipes in my crawl space area have started to leak. He also told me that my drains were fine (unlike the other plumbers) . The biggest thing that won me over was that  he was the ONLY one who told me that I had a CITY CLEAN OUT (which usually cost about 2500-3000 to install) and he could do that with his very cool machine. He said that all he had to do is do dig it out and put a cap on it, which costed us couple of hundred instead of thousands.

Come the day of repiping,  Gary and his crew were here on time and they divided up the work and got to it. They finished repiping the whole house(1800 sq ft) in about 8 hours which was very impressive. Unlike the other plumbers who told me it would take up to a week or two. Also, they cleaned up well when they were done and it didn't even seem like my house went through a repiping.

Bottom line: after getting quotes from several plumbers..I think I have found my go to plumber for all my plumbing needs.

Thank you, Gary and his crew for doing an awesome job! We would highly recommend your services to all our friends and family!
C C.
C C.
02/02/2015 12:00:00 SA
This water heater replacement was a great experience.  To start of, Patty was friendly, easy to talk to, and provided accurate product information and pricing.  Gary and Mark showed up at my house on time.  Took an hour and a half to remove/install the Rheem water heater.  The finish job looked awesome, they also went an extra mile to clean up the garage, I was impressed.  Will definitely recommend EJ Plumbing to friends/relatives.
V R.
V R.
03/05/2012 12:00:00 SA
Manny arranged a same day visit for a messy plumbing problem (aren't they all!), and I found the service courteous, professional and quick, at a reasonable fee.
K F.
K F.
3/16/2012
Overall, I was very pleased with the experience.  I rarely get plumbing work done, which meant I had to find a plumber on short notice to fix my water heater when it conked out on me.  I made a few calls, and EJ's appeared to be the best combination of price (not the lowest, but in the range) and quality (based on Yelp reviews).

Against that, my expectations were largely met or exceeded.  EJ's was  very responsive, even at odd hours, and  on both phone and email.  In addition, the work that was done was good quality (with one exception that I  note below) .  Finally, the final price was exactly the same as the initially quoted price, even though they ended up installing a slightly higher quality water heater.

My reluctance to give them five stars hinged on 2 factors.  First. the quoting process felt  too high pressured.  It was more painful than necessary to get a written quote, and then the quote was very sparse on details until I asked several follow up questions.  Given this was a high dollar ticket and I suspect many residential consumers are like me -- i rarely use a plumber, I think EJ's would serve their customers better if they would provide more info and not make it feel like pulling teeth.  That just makes people suspicious.

Second, although the plumbing work itself appears to have been well done (now 2 weeks later), in the process of installing the water heater, the installer marked up the surrounding walls.  Not a huge deal given it's in the garage, but frankly it looked like he was just careless and the garage now would benefit from some touching up with paint.

Overall, I was pleased and, with a few tweaks, I'd be a big fan of these guys.  As it is, I would recommend them with some minor caveats.
Diane D.
Diane D.
07/05/2015 12:00:00 SA
A taste of old-fashioned do whatever you can to help the client!  We had a particularly stubborn drain stoppage that we were unable to conquer with our own snake.  EJ Plumbing came to our rescue.  They were quick to respond and impeccably professional.  They listened to our own experience with the situation and effectively brainstormed a solution.  Will call them in a heartbeat when a plumber is needed and will be quick to recommend them to friends.  Plumbing issues are never pleasurable and EJ Plumbing took out the sting (and stink!)
JE J.
JE J.
09/08/2016 12:00:00 SA
I have an old problematic house. I called EJ to help and they sent out Ray. I told him that nobody in over 25 years has been able to open the clean out so he'd need to snake lines elsewhere. Amazingly he and his associate were able to muscle it open. He gave me tips on taking care of the plumbing issues on my own, was professional, courteous, efficient, and cleaned up everything. They were amazing. By far the best plumbing service I've ever had. Highly recommend EJ. They never fail and Ray is tops.
Cassie S.
Cassie S.
05/02/2016 12:00:00 SA
On our busiest day in the office to date, one of our two toilets broke first thing that morning. Victor was scheduled to come the same day between 11:00 am-1:00 pm, and at 11:03 am he walked through the door! He was professional and efficient and had our bathroom up and running in no time. I'm so glad we called EJ Plumbing, and plan to refer clients to them in the future.
Brett C.
Brett C.
12/23/2011
These guys are great! One of our hot water pipes froze then cracked. I made an appointment for later in the afternoon and Victor arrived right on time and fixed the problem like a pro.

I'd even give them an extra star if it were possible. I noticed a couple of hours later that our sink faucet wasn't working at full strength. I called them back to see if they had any suggestions and Manny offered to come back out and take care. He fixed it in a few minutes, free of charge.

Highly recommended.
HC N.
HC N.
03/02/2012 12:00:00 SA
This is a great local plumber for Palo Alto neighborhood. My sewer was backed up and had to leave for work early that morning. Called Manny (owner) at 4:00 AM and he answered. After I told him what was needed, he promised to have a guy out by 8:00AM sharp. A tech showed up at my house at about 7:45 AM and took about an hour and fix all the issues that I had. Manny also gave me 10% off as a first time customer.

This is a rare small local business where the folks here are honest and they have definitely earned my trust for repeat business.  Thank you Manny!!!!
Du Q.
Du Q.
9/22/2012
With several previous bad experiences with small owner-run plumbing businesses, we're delighted to find EJ Plumbing.

Our phone call was answered on first ring mid-Friday morning, by the owner Manny who promptly sent out Luis who very quickly confirmed our kitchen faucet was beyond repair and showed us why, then skillfully replaced the faucet, leaving the kitchen cleaner than it had been when he started.  

He then took the time to look at our toilet that had been irritatingly running at odd times, found it was a minor seal leaking that he had the replacement part for on his truck, but he also noted the toilet part number in case we continue to have problems and with a phone call from us they'll pick-up the replacement part and come do the more expensive repair if needed.

24 hours later and everything is working perfectly, our neighbor said she needs a plumber and wondered if we'd recommend the one she'd seen at our home.  YEP!!

EXCELLENT service, professional staff, totally reasonable cost compared to previous plumbers used, and a clean kitchen sink to top it off!!  As Yelp says for it's 5 stars  Woohoo! As good as it gets!
Nancy C.
Nancy C.
06/12/2013 12:00:00 SA
As a Realtor I use and refer plumbers and other contractors often.  After reading the Yelp reviews for EJ Plumbing I contacted them to evaluate my plumbing at my own home.  They made helpful recommendations, did a thorough analysis of my pipes using a scope (which my own plumber didn't own), and showed me issues with my plumbing that my former plumber didn't identify.  They didn't push or try to sell me, but I ended up feeling so confident with them that I did replace my galvanized and cast iron waste plumbing. I was very happy with their professionalism, timeliness, and the quality of the job.
sally l.
sally l.
4/28/2016
I am on year 8 or 10 of using this plumbing firm and am updating my review to reiterate how honest, responsive and technically great they are. I am an out of town landlord and contact EJ whenever a tenant has an issue. Patti in the office dispatches someone, often on the same day, and I always have the tenant just leave the key under their mat. Just this week I thought one tenant needed a new water heater but Manny and his crew just changed out the pilot assembly for $150, emailed me the invoice, and I sent a check remotely. I completely trust them to go into any apartment when the tenant isn't home and I am not there to oversee their work.I love these guys and wish I had them out of state where I live!!!
J M.
J M.
12/17/2014
Another 5 star review for EJ Plumbing. Came back after a week away to a sewer backup.  Called EJ Plumbing at 7:15 on Monday morning.  Manny said he could send someone between 11 am and 1 pm.  At 10:30 Manny called and asked if he could send someone out a few minutes early (the sooner the better in my view).  Ray showed up a couple minutes before 11.  He was extremely friendly and courteous, obviously knew his stuff and confirmed the (very reasonable) quote for snaking my main drain.  He quickly cleared the clog and ran the snake further to confirm that there were no other blockages.  He then stuck around for a few minutes while I confirmed that all toilets/showers/etc. drained properly.  Job was complete in roughly 30 minutes.  Thanks guys!
John H.
John H.
09/01/2014 12:00:00 SA
In mid-July water backed up in our rear shower.  EJ Plumbing came out and cleared the drain.  One month later the washer drain overflowed and I knew we had a larger sewer flow problem.  I called Sunday afternoon and the crew of Lewis and Pablo arrived early Monday morning.
After checking all the drains with the water running and rooting the vent/sewer line, we could not find a problem.  After discussing the situation with me, they made suggestions as to what to do if a backup occurred again to help determine the cause and narrow down the location of the stoppage.  They also ran a video cable down the main drain line and noted a potential problem location that I should be aware of in the future.  They were efficient, informative and reasonable.  I felt I was in good hands with E J Plumbing and I highly recommend them.
Cisco O.
Cisco O.
8/30/2016
We had a plumbing issue with our home,which was built in 1952.  We have cement slab, and it was difficult for me to do what I had to do in order for the toilet bowl to stop leaking onto the floor.  I did what I could, but reached a point where I required more experience and expertise in order to successfully complete this job.  After spending most of Sunday, and part of Monday on this, we called EJ Plumbing.
 Ray Sanchez had been to our home before, and sort of knew what he was getting into, and I was very happy, based on prior visits, he was the plumber that was sent out to our home.  Ray is not only very much a people person, he is fast, efficient and explains what he was doing as he was doing it.  I hope I didn't put him on the spot by hanging over his shoulders all throughout his time here, but I wanted to know what was happening.  He didn't seem to mind, and he did the job, as I said, quickly, professionally, and with a smile.  After cleaning up as much as possible, he suggested giving it a day before we used the bathroom, or we might be calling EJ again...nothing personal, but I don't want to call them back!
 All in all, I have renewed faith in service providers, plumbers in specifically.  In the future, all of our business in this discipline will be going to EJ...They have good people working there, and we appreciate every aspect of how they conduct their business.

Cisco Ochoa
Mountain View
Camie P.
Camie P.
4/21/2016
I called in the morning to fit a garbage disposal. Greg and Alex cam eon time that very afternoon and installed our new in sink garbage disposal unit. Surely recommend.
K C.
K C.
02/09/2015 12:00:00 SA
Two years later, and their service is still amazing! Danny came out within a couple of hours of my call, fixed it within minutes and with a smile! I highly recommend these guys for their professionalism, courtesy and efficiency!
Danielle G.
Danielle G.
4/20/2016
Victor for EJ Plumbing was awesome.  Punctual, polite, and got the clog undone.  Appreciate his help and was great about cleaning up after.  He even wore his shoe covers when I told him not to worry about it.  Will definitely use them again.  Price was very reasonable. Thanks.
Mara S.
Mara S.
5/30/2013
Outstanding service.  I called about two slow toilets and they came the same day.  The cost was 98.00 and they figured out the problem and will come back to fix it.  EJ already has many positive reviews but I had to add my own comments.  I will only call EJ in the future! Thank you!!!
S J.
S J.
7/25/2015
We had EJ Plumbing replace our sewer line.  Eddie was in charge of the project and we had absolutely no problems at all. They worked with the city to get the permit.
L. V.
L. V.
04/11/2016 12:00:00 SA
Victor, from EJ Plumbing, is amazing.  I would highly recommend their services!  I was referred to them by a friend, who has used their business for years.  They're fast and efficient.  I called at 9am, they offered a short 2-hour timeframe for arrival (other plumbers have given me lengthy 4-5 hour windows).  We had a clogged toilet.  Victor assessed the situation and quickly remedied the problem.  He was very polite, helpful and professional.  I'm very happy with their services and will definitely use them again.
Christy G.
Christy G.
06/04/2015 12:00:00 SA
I've been using EJ Plumbing for years. The plumbers are honest, friendly, and always get the work done. They have installed a toilet and a garbage disposal in my home, and fixed several leaky faucets. They are reliable, arrive promptly, and do a great job. I would highly recommend them.
Gwendolyn H.
Gwendolyn H.
08/12/2016 12:00:00 SA
Again---excellent service, from the Office to completion of our plumbing job by Luis S. !!!  I've recommended EJ Plumbing to numerous local family and friends.  Many thanks.
Steve K.
Steve K.
01/02/2012 12:00:00 SA
I had several problems with our kitchen sink - a faucet that was broken in different parts (head was clogged, pull out cord not working, faucet knob broken), had a clogged air vent for the dishwasher that was causing a lot of water leakage on the counter top and last but not least, had an under sink filtration system that needed new tubing.
For all of these, I have contacted other plumbers via our Home Protection Plan and gotten quotes from Home Depot, etc. None of them panned out.

After reading the good reviews about EJ, thought I'd give them a try. I must say that I am very satisfied with their service. Firstly, they came over to address my problem within 2 hours of my calling, which is absolutely wonderful and secondly, the plumber who came out  - Jess - was very courteous and addressed all my problems.

He replaced my faucet with the one I wanted, cleaned out the clog for the dishwasher that blocked the air vent and spent considerable time to fix the under sink filtration system, which based on personal experience, is not the easiest thing to maneuver (I have tried [unsuccessfully] to fix it myself, several times).

Jess left the place clean and made sure there were no leaks after all the work he did. I am glad that they were a one-stop plumbing company that was able to address all my problems. Definitely recommend them to others.
Cherie L.
Cherie L.
04/12/2012 12:00:00 SA
Lewis from EJ Plumbing is really professional and helpful when dealing with our outside sewage issue.  It was a messy siutation and he dealt with it like a champ..with a cheeful smile on his face.  He got the job done and also gave us good future maintenance tips.  I really recommend this plumbing company.  I will be using them for all my future plumbing needs!

Thanks Lewis and EJ Plumbing!
Brenda C.
Brenda C.
4/26/2013
This organization is a fine tuned machine.  Gary arrived on time, was incredibly polite and got the job done quickly and left my house clean.  I will always use this company.  Thought their pricing was competitive.
Matt S.
Matt S.
3/29/2016
Really like these guys. Prompt, experienced, genuinely nice. Really good, yes. Cheapest, no. Will I go with them again for plumbing issues? Absolutely. They've replaced toilets (Luis and Alex) and fixed an exterior leak where the main comes in for a significant amount less than others quoted our HOA. Appreciated the ease of paying by square.
Jon F.
Jon F.
02/05/2010 12:00:00 SA
Washer valve replacement went smoothly -- thanks!
Jennifer L.
Jennifer L.
08/05/2011 12:00:00 SA
I'll join the list of 5-star reviews as I think they totally deserve it. The day before we went out of town for 4th of July, I called EJ to see if they can replace our garden hose bibb as it's been leaking water profusely when you turn it on. We had installed a irrigation system so it was imperative to get this working before we take off for 5 days.

Manny had someone come right away. I wish I got the name of the man who came, but he was professional, efficient and highly competent. He honored the Yelp discount graciously and was done in 30 minutes.

I'm glad we were able to find a plumber in this area who is honest and solid! Will call them again if I have any plumbing needs.
Marc M.
Marc M.
7/27/2016
They are superb!  Jairo came to my house within an hour of my call.  I had called them about an intermittent drain backup problem.  It was tricky and Jairo figured it out.  The main drains were OK, he augured the toilet and brought up wax.  We are in the midst of a bathroom remodel and he realized the wax ring had been put in incorrectly when the toilet was re-installed.  He then removed the toilet...and there was wax nearly all the way across the drain pipe, and no flange.  He cleaned up the mess and re-seated things with a proper wax and flange.  All done at a reasonable price!
Sara J.
Sara J.
9/26/2011
I'm so glad I called EJ Plumbing.  Although they said they don't get to San Mateo very often, they were able to send someone out the same day I called.  The problem was fixed and there is no more toilet leak (eew).  The plumber was very fast.  I don't really know if the price was fair or not ($350 for a bunch of work on the toilet including resealing) but it needed to get fixed so I didn't really care.   I'll definitely use them again!
Jonathan L.
Jonathan L.
8/31/2013
I called them to fix a toilet that had some issues. I didn't actually meet them since my wife was home at the time, but they were able to dispatch someone within a couple of hours to my house to make the repair. Not only that, but when they were running a bit late, I got a phone call from dispatch an hour before the time they had promised saying they were running late. This was great. I will call them again, though I hope I never need to.
Lisa S.
Lisa S.
8/13/2013
Called at 10 and they were by 1:15 and drain was completely clear at 1:30.  Ezzy was helpful, efficient and courteous.  I would highly recommend EJ plumbing.
Lynn E.
Lynn E.
9/28/2011
Very pleased with EJ Plumbing for work on my Palo Alto commercial building's 40+-yo water heater. Won't hesitate to use them again!
Dana W.
Dana W.
03/04/2016 12:00:00 SA
Had a problem with brown water coming out of the hot water taps.  Water heater looked good, but the house is going to be leased out and wanted to fix the problem.  Called EJ Plumbing based on Yelp review.  They came out promptly and gave an estimate.  They were able to replace the water heater the same day and flush the sytem.  They also changed an old gate valve and added another valve to help in the future to flush the system.  I know plumbing as I usually do it myself and they did a great job.  Will call them again when a plumbing issue arises.
Wendy W.
Wendy W.
2/16/2012
Luis came out to help install a gas shut-off valve for our dryer, fixed our toilet, and helped recaulk a sink that had come loose.  He was prompt in arrival and completed the job quickly (less than an hour) and efficiently.  He cleaned-up and didn't leave a mess.  The pricing was also reasonable.  This will definitely be my go to plumber.
Soquel W.
Soquel W.
6/23/2016
GODSEND! One of our toilets clogged suddenly and dirty water was flooding the bathroom. Our office has never needed a plumber before (simple plunger has always worked). I called EJ Plumbing and they told me they were sending someone. Victor showed up within 20 minutes and fixed everything, even cleaned up the flood for us! I feel a sense of relief and security in knowing EJ Plumbing is taking care of us. Thank you!!!!
Deanna G.
Deanna G.
8/13/2013
Last Friday I came home and found my hot water heater gushing water all over my garage.  The first plumber I called quoted me an extremely high price, then I found EJ Plumbing.  I called them at 4:30 and they close at 5, but the person I spoke with gave me a verbal quote which was affordable, and they sent Jess out to install the new heater.  He was professional and did an amazing job, plus he spent time with my whole family explaining how to operate it; turn the water off, adjust the temperature, etc.  When it was time to pay, they charged exactly what was quoted to me.  I am very impressed with EJ Plumbing and will definitely use them again, plus I will recommend them to others.
T L.
T L.
11/26/2014
I had to repipe my home, due to a slab leak.  EJ Plumbing stepped up and delivered big time - I couldn't be happier!

We worked with Jair at EJ Plumbing.  This guy is awesome - very helpful and professional.  When I was getting bids from different vendors, he was the ONLY guy who showed up on-time.  He did a quick test to confirm that there was a slab leak, did a quick inventory of all the fixtures in the house, and offered a few proposals on how to route the new water pipes (and shared his thoughts of the pros and cons of each).  He then wrote up an estimate for me, and educated me on the details in the estimate.

After I reviewed all the bids, I decided to go with EJ - the prices are very competitive, they've got great ratings on Yelp, no red flags on BBB, and they've been in business for a while.  I called Jair to setup an appt, and he said it would take a full day to repipe the house, and his team would show up at 8AM, and end around 6PM.

Did Jair's team show up on time at 8AM the day of the repipe?  YES - that was awesome!  Did they finish the job by 6PM?  YES, they actually finished a little early!  That day went very well...and I observed that the team at EJ is very focused on getting the job done right - which really impressed me.  A few examples:
* Jair brought a team of about 8-10 plumbers, with each person assigned to a specific part of the house to install the new pipes.  
* They also brought a few trucks that had all the supplies they needed - from copper pipes, new fixtures, drop cloths, tools, vacuums, etc - they didn't waste time for a run to the local Home Despot.
* Superb work ethic - these guys worked nonstop from 8AM to lunch.  ate lunch, then worked nonstop till the job was done.
* Professional - during the repipe, they had to take down a lot of drywall to install the new piping - at that time, they noticed that one of the plastic drain pipes was leaking.  They gave me an estimate, and once I oked the job, they fixed that at the same time!  *  At the end of the job, Jair's team cleaned up the work site (i.e. sweeping and vacuuming up all the dust and debris)

So, in short - we had a slab leak at the start of the day, and after Jair and his team at EJ Plumbing repiped the house, we had a new, fully functioning water system by 6PM!

Many thanks to  EJ Plumbing for taking good care of me and my home.  They're very good to their customers - they do as they say, and say as they do (i.e. show up on time, finish the job on time), they have a superb work ethic, and their prices are very competitive.

Thanks again, EJ Plumbing!
Dennis M.
Dennis M.
11/15/2012
I give EJ 5 stars because I couldn't ask for any better service:

1. Answered my call immediately at 7:30AM
2. Said they'd be there between 10-12, and they arrived 15 minutes early!
3. Fortunately the problem was fairly obvious - our outgoing sewer line was blocked (presumably by tree roots).  Found the block and cleared it.   (All this took place outside the house.)

Price was $120, which is great.  He didn't quote me a price at the beginning (I hadn't asked) but he could have charged more and I wouldn't have argued.  That is a completely fair price.

To give credit where credit is due, I first called the top Yelp-reviewed place near us (Abco Rooter / Kratzer Plumbing), whose answering machine message said if you need someone more urgently, call EJ Plumbing, and even gave the phone number!  Hats off to Kratzer for sharing business, and getting my problem solved faster.
D R.
D R.
03/03/2015 12:00:00 SA
Called early in the morning and they had a cancellation and by 9 am Sam was here to replace the 22 year old hot water heater.  Several code updates had to be completed and by noon we had a new water heater and were up to code.  Sam did a great job and I recommend him highly.
R H.
R H.
5/30/2016
Great service - responsive, quick and quality.  I called in the morning, Jiro was there in a couple hours and fixed my sink draining / garbage disposal issue, while also providing helpful advice and tips.  Would definitely use these guys again!
Christina I.
Christina I.
07/08/2013 12:00:00 SA
I was extremely impressed.  I called at 7am.  By 7:20am, Gary said he would come by between 8 & 9am.  He was.  He couldn't fix my water heater but no fault of his own.  He was honest with how much repairs would cost vs a replacement.  I am going to get a replacement and he didn't even charge me for his time!  Great service.
Denise D.
Denise D.
9/23/2014
I called EJ Plumbing on Sunday afternoon to schedule an appt. to fix a leaky kitchen faucet.  Since it was a Sunday afternoon, I didn't expect to get anyone on the phone.  Not only was the phone call answered, but the gentleman (sorry forgot his name - think it was Manny)  I spoke with solved my leak over the phone!  Extremely helpful and knowledgable.  I really appreciate his ability to diagnose the issue based on my description AND solve it without a visit.  I will call EJ Plumbing without question for any future plumbing problems.  Thank you!
Kathleen S.
Kathleen S.
8/19/2010
I've used EJ plumbing twice now, and I highly recommend them. The first time, about two months ago, my water heater blew out on a Sunday, and they were there first thing Monday morning.  Manny, the owner, is extremely knowledgeable, experienced,  and professional. He offered me several options, didn't charge me extra for having to drag the water heater up and install into a loft over the garage, and when I mentioned I was unhappy with the amount of time I had to wait for hot water, but didn't really want to install new copper pipes (which last plumber told me I needed), Manny solved the problem with a pump. That was two months ago, and my family is very happy with the instant hot water ever since.
He came back today to fix another (unrelated) plumbing problem, and again, was prompt, extremely competent and very reasonable.
Couldn't be happier.
CJW S.
CJW S.
10/07/2011 12:00:00 SA
Thank you Yelpers!
I called them because of the high rating on Yelp!  And the service was real great!  
Our kitchen sink was clogged.  After it's fixed, he found there was a leak on the wall side of the pipe.  This guy helped us fix the problem with minimal damage to the wall, and price is good!  He also suggested us to open a clean out access.  Now it's easier for us to clean the clog.
Dean N.
Dean N.
2/21/2012
Manny and team were great.  First off, they did a good and honest assessment of my needs.  Eddie and Ben worked their tails off and did excellent work installing a cleanout, finding a problem area in the sewer line and making a tough fix (the problem was in a hard-to-get-to area) all in one day.   They kept me updated throughout the process and had great customer service skills.  I recommend calling EJ Plumbing for your plumbing needs.
J M.
J M.
02/03/2015 12:00:00 SA
We had a serious plumbing problem, sewage was backing up into both our showers and toilets. I called EJ Plumbing and they sent Ray out right away. He was very thorough and explained how this happens when you have a blockage in the main line. Unfortunately our house is old and does not have a main line clean out. (he even crawled under the house to check the lines) Installing a clean out would be the best solution but that was more than we could spend so he gave us another option of cleaning the line through the toilet. We really appreciated him working within our budget. He recommended that we really should have a clean out installed at some point and we definitely plan on calling EJ plumbing and requesting Ray to do the work once we save up!
L F.
L F.
05/03/2016 12:00:00 SA
Our toilet stopped working last night (during a dinner party no less, horrific timing), and I called EJ Plumbing first thing in the morning.  Victor came out within 90 minutes, had the problem diagnosed and fixed within 20 minutes of arriving, so I was even able to make it out the door to work on time.  The office staff was really responsive, friendly, and kept me updated on the arrival time.  I will definitely call them again for any future plumbing repairs!  They take cash, checks, AND credit cards which is also really convenient.
Colleen K.
Colleen K.
2/19/2015
I was super pleased with this service. We set up the appointment for the next morning , but they happened to be in our neighborhood that night so they stopped by to start the process. Jesus was very helpful and professional with the way he explained what he was going to do and how. When he had to take the old water heater out of the house he made sure he found the shortest way out to make as little of a mess as possible. Jesus was very knowledgable about what needed to be done and how to get it done ! He took the time to show and explain all the new gadgets he installed. Thanks so much for the great job !
Kandarp D.
Kandarp D.
02/03/2015 12:00:00 SA
I called them for emergency repair. They were very prompt and able to get me technical very shortly. Gary and Mark were very courteous. They explained me everything in details. Gary made sure that he analyses everything before making any decision.  I would Highly recommended their service. I will use them any future service as well. Btw, the accept credit card on site. Perfect plumber for valley ;).
Scott P.
Scott P.
9/19/2017
Very good experience with EJ Plumbing, who came out to check why our water pressure was low (particularly when showering).  Response time is very quick (next day/same day). Gregg identified that the water inflow into the water heater was partially blocked with debris, which reduced the water pressure going into the water heater and thus the water pressure of the hot water out of the water heater. He cleaned it and it works perfectly again. I should note that it took a couple of calls before the problem was identified, though.  Initially Gregg came out about a week before and did not see any drop in water pressure when he checked the regular (i.e., cold) water.  After noticing continued low water pressure when showering, I did my own test using a water pressure test gauge I bought for $10 and realized the hot water was the culprit. After calling EJ Plumbing back, they dispatched Gregg again that afternoon to focus on the hot water, and that is where he identified (and fixed) the problem (no charge for the 2nd visit).  Overall happy with the service, even though the hot water was not tested at the same time on the first visit.

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