Ying J.

05/09/2023 12:00:00 SA

If a company did a good job, they deserve a five-star review. If a company did a bad job, but they don't find excuses but try their best to fix the problems and make sure the customers are satisfied in the end, they deserve more than five stars.

I had two AC systems replaced by IRBIS for my home and my rental property. Oscar and his crew did a perfect job for my rental property, and finished it smoothly and nicely. They definitely deserved a five stars review.

But for my home project, at the beginning, it was horrible, because the technician did a bad job, not just the System didn't work, but the furnace and filter didn't even line up. And he said my zoning system was broken and now I know it is only because he forgot to switch the system form wireless to wired after he change one of the thermostat to wired one. After I told the advisor Robert and project manager Derek about the situation, they didn't find any excuses, and they immediately send technician Daniel and Melvin over. They spend three days to reinstalled every thing. because they need to carefully remove everything and redo it correctly, it took even longer time than originally. in the end, everything looks perfect. They definitely deserve a five star review.

I highly recommend IRBIS to anyone who wants to change their AC system. Because from my experience, I know this is a company that puts customer satisfaction as its priority.

IRBIS is a five-star company!

Kevin D.

05/02/2023 12:00:00 SA

I had an AC and furnace system installed by IRBIS. The experience was excellent from the beginning. They answered my call promptly and it was followed by a home visit from Raymond, an experience and thoughtful rep who answered my questions and coached me through the options.

The installation staff, Daniel, Cresencio and Melvin, were able to detect problems and craft solutions appropriate for the job. There experience was evident from the start.

Joji M.

04/05/2023 12:00:00 SA

I recently had the pleasure of doing business with IRBIS, a local family owned business, for a new furnace and AC unit installation. Jose, Omar, and their crew were the ones who came to our house to do the installation, and they were great. From the timely appointment (within two days of discovering our furnace stopped working) to the final installation, they were friendly, informative, professional, and clean. They took the time to explain everything they were doing and answered all of our questions.

We needed a new furnace because our old one that came with the house was 24 years old. We looked for a local family owned business to support, and we were not disappointed with IRBIS. Raymond, the initial sales rep, didn't try to oversell or upsell unnecessarily, and provided all options that suited my house's needs. The price point was comparable to other companies in the area, and it's essential to note the need to get multiple quotes before starting a project like this since each situation may be different (even as you're reading this review for IRBIS).

All interactions with the company were positive, and they were quick to respond via text and email. Overall, I had a good experience with IRBIS and would recommend them to anyone looking for a new furnace and AC unit. I would do business with them again without hesitation. Thank you, IRBIS, for your outstanding service!

Cynthia A.

3/14/2023

IRBIS reached out to me and apologized for the lack of communications due to a mixup with the part that was required for this project.

William came out today on time and got everything up and running! They also gave us a discount on the project to make up for the inconvenience.

Some times company's make mistakes, we all do. So I appreciate IRBIS for handling it professionally and making it right.

Earl S.

05/05/2023 12:00:00 SA

We chose IRBIS as our vendor for a fully electric heat pump and AC. Jose and Alberto got the job done in 3 days. They are on time and very professional. They made sure all my questions were answered and were very mindful during installation about the amount of noise as we have a baby at home. They made me feel confident in chose IRBIS as our hvac provider. Would recommend Jose and Alberto for any hvac questions as they were knowledgeable. They even cleaned up very well at the end of each day to make sure it was safe for my family to go on about our day.

Naum L.

5/22/2023

We went with IBRIS HVAC to handle the removal and installation of our furnace and new A/C unit. Everyone we worked with was very professional from Sales agent, Project manager, and installation techs. They handled everything they could. Pulled city permits, worked with our HOA, and coordinated outside contractors. Everything was done on-time and fast. The entire project took about 3 days. The workers came on time as expect and finished up around 4 everyday and made sure everything was cleaned up. Big thanks to our project manager Derek, and the technician team Daniel, Melvin, and Chino. Very satisfied with the work, pricing, clean-up and timeliness. Would definitely recommend them for future work.

Bev M.

03/11/2023 12:00:00 SA

Our furnace started working intermittently. We called a few companies to get quotes. Irbis was professional and responded quickly. However, they tried to sell us a new furnace for $8K by demonstrating something faulty with a so-called test.

The company that we originally purchased the furnace from was also able to come and give their estimate. They showed us the furnace was still good, and that we only needed to use thinner filter material to ease the airflow and load on the unit. Naturally, we gave that a try and it worked. It has been 5 months now through a very cold winter and the original furnace is still performing without a hitch.

It turns out that whatever test the Irbis serviceman did was really bogus. Be wary of unnecessary purchase recommendations from this company!

Jon F.

2/27/2023

Fantastic service! Irbis replaced my old gas furnace with a heat pump system a couple months ago. Their price was competitive with other companies and their installers were professional and did clean work.

But where Irbis shined was two months later when an electronics failure brought the system to a halt. They came out quickly to diagnose the issue and worked with the manufacturer to find a solution for a backordered part. They even dropped off some space heaters to use while we waited for the part to arrive.

Would definitely recommend them to friends and family.

Chetas M.

2/21/2023

We had our heater break down on us on a Friday morning in the middle of Winter. After quick look up on Carrier website, we found about IRBIS and contacted them. They were able to dispatch a technician same day, where everyone else was giving us appointments for following week.

William came to our place, spent a good 30 mins inspecting the Furnace taking photos. He explained the issue in detail to us telling about the two parts that needed replacement and gave us two options to fix it at different price points with his suggestions. Our parts were in warranty so we went ahead with the servicing and IRBIS was able to get the parts within a business day and schedule a follow up on following Tuesday.

William came back on time with another technician and they completed the entire work in couple of hours, cleaning up everything behind them and again taking photos to explain the work and give tips for maintenance of parts and things to look out for. William was very professional, patiently explaining everything and giving his inputs when asked. I would surely recommend IRBIS for any Heating or cooling issues.

Erin O.

2/17/2023

My furnace died on a Friday, so I put a yelp request for companies that service them, when my usual company said they could come until Monday. Several responded quickly, but IRBIS had great reviews and they were very professional and friendly. They also were able to send a tech out the same day. Again, others offered Monday, and there was supposed to be a cold snap over the weekend. They explained the issues, showed me different pricing, but knowing my furnace was ancient, I opted for a full replacement. They were able to confirm they had stock and a service appointment for installation the NEXT DAY. Bonus that the tech was very friendly to my dog.

The installers showed up right on time, and got to work. They initially thought it was a more expansive job, and thought asbestos abatement might be needed, but we're able to change their approach safely and continue. They finished the job early, again were very friendly to my dog, and were incredibly professional. They knocked before entering the house(the unit was in the garage, and even did a bit of electrical work to ensure that it would be easier to maintain and more safe. The new unit is quieter and seems more efficient. I've been very happy with the process.

Markene S.

02/04/2023 12:00:00 SA

Nearly every inch of our home is designed and landscaped, and an attic fan kept the house cool until last summer--when several days in a row of 100-degree-plus heat drove me to research heating, cooling and ventilation systems and top-rated contractors who install them.

I called Irbis two weeks ago, on Friday afternoon. Irbis comfort advisor Richard Castaneda arrived the next day, Saturday morning, listened carefully and answered lots of questions.

Richard and Raymond Porras (via video) collaborated with me to design an HVAC system to:
1) Meet our cooling and heating needs
2) Work with our existing house and landscape design
3) Keep paver pathways clear
4) Optimize the new 2023 BayREN and federal tax credits and incentives for energy efficiency.

Irbis Field Project Manager Oscar Rubio and installers Jose, Hugo, Jonathan, and Eduardo installed a Carrier hybrid HVAC system including a quiet, elegant, slim-line electric heat pump (outdoor unit) with whole house air filtration, two-stage gas furnace (to replace the 40-year-old monster in the garage), and Ecobee smart thermostat.

Throughout the project, Brian texted to let me know who was coming when. Carlos delivered parts, so there was never a workflow interruption. Jonathan painted electrical conduits to match our house color. Hugo ran electrical cord inside a wall to hide the wires, and he also installed required smoke detectors.

Our new HVAC system passed inspection yesterday, with the Town of Los Gatos inspector repeatedly telling Irbis Project Manager Derek Nguyen and me, Nice job!

I am very grateful to Irbis HVAC, an authorized Carrier dealer, for their superb project management, excellent communication, meticulous attention to detail, and overall great customer service. Our new HVAC system looks fantastic, performs beautifully and truly improves our quality of life.

Sayuri C.

2/21/2023

Super Short Summary (for those that want the quick and easy snapshot)
- SUPER communicative. Like amazing and the reason I went with IRBIS
- Extremely punctual with no delays; 8-9am arrival time and were here at 7:45 ready to go
- SUPER professional (more details below)
- Took a half day longer than expected, but only because it wasn't working to their expectations.

No idea if competitive, but was so pleased with the initial professionalism and expediency that it didn't matter to me. Daniel Rodriguez, our lead technician, and partner Ivan were spectacular and super attention to detail.

Long story (the journey):

Phase 1: The beginning
I reached out to multiple HVAC companies through yelp all at once. IRBIS was the one with the fastest response time and continued to follow up with me. As the other died out in messaging, IRBIS persisted. So I went with them. I set up a maintenance visit for my current HVAC system as well as estimate, because I new it had to be replaced... soon ish. My thought process, maintain and then start thinking about saving and replacing.

Phase 2: Maintenance Visit
Alfonso was amazing. He was the calm in my panic. He did an inspection and while I kept asking his thought, he calmly stated that he was gathering all the information so that he can summarize it best for me at the end. We calmly sat at my kitchen table. He started by showing me a picture of my furnace's birthday... 1983. Yes, it's 40 years old. He then went on to show me a picture of the asbestos attached the furnace, the minor crack on the unit, and the leaking in my attic. He showed me pictures and explained the possible hazards as he went through the assessment. He told me that the furnace is running and that he replaced the filters and before he could even say he recommended replacement, I asked him next steps for replacement. Within 30 minutes, he was able to get a couple of guys from IRBIS to come and start talking to me about replacement.

Alfonso was great and calm, and didn't try to sell anything. Instead, he stuck with the facts and showed pictures of his assessment.

Phase 3: Raymond and the Estimate
Yes, due to the dire need of my situation and the panic clearly in my voice (mom with two small children), Raymond and friend (I can't remember the name.. sorry!) were at my door within 30 minutes or so ready to assess the situation. They gave me multiple options based on my preferences and price. In summary:

Asbestos removal with a 3rd party company +
- Option 1: Economy: HVAC Replacement (literally replace the 40 year old one with a newer version). All gas, not A/C replacement.
- Option 2: Comfort: Upgrade from the economy package (got eliminated pretty quickly
- Option 3: Hybrid: Both gas and heat pump. Got eliminated pretty quickly as well because it was the most expensive option.
- Option 4: Heatpump (aka all electric). Yes, it was much more expensive than the economy one, but gas price has been ridiculous, we have solar, and it's better fore the environment. Plus there's rebates and tax deductions.

The husband was at work, so Raymond and friend kindly sat in the car while I consulted with folks and the internet. After 30 minutes or so, we went for Option 4, full electric. We signed a contract and turned off the heat for our safety.

Around 5pm, 4 new space heaters arrived at my door as well as an email communication from Derek Nguyen. SUPER timely with responses. There was a small mix up in times, but within 20 minutes, Derek resolved things and were back on track!

Phase 4: Asbestos Removal (Day 1)
This was all done through a 3rd party company. They were efficient and sealed off the areas very well. They taped off our air vents when done, and let me know that one of the vent fans in the bathrooms was broken and that IRBIS would fix it when they come to install new vents.

Phase 5: IRBIS Install (Day 2 -3.5)
Prior to the install, I received an email and a text about IRIBS' arrival. Estimated time was between 8-9. The text allowed me to see their true arrival time because it gave me their location to track their movement towards my home. As with all other posts, they were VERY punctual and actually arrived early (ps, they're totally fine waiting until you're ready to allow them to start work). 4 guys showed up and here's all that they did in 2 days:

- Removed all our duct work in the garage & attic, removed old furnace & A/C unit, rewired all electrical, removed all old pipes and insulation
- Added new everything back in + created an outlet outside, made everything to code.
- Created 2 new vents + Duct lines

List can go on, but see pictures.

Again, Daniel Rodriguez & Ivan + Crew from Saturday were awesome.

Added Bonus: Owner showed up on Saturday to check on the crew and bought them lunch. He wasn't super personable with me, but it doesn't matter. He took care of his guys who opted in to work on a Saturday and even got his hands dirty. That means a lot. Family business is the way to go.

Bob W.

8/28/2022

During unusually hot (and humid!) weather, our AC compressor quit. I checked the normal DIY things -- power, capacitor, etc. No joy.

So I requested three 5-star quotes from Yelp, all hand-picked. Honestly, they were all good, but IRBIS gave me the most confidence at a competitive price. They were also the only provider to actually check availability of a replacement unit prior to issuing a quote, and the only one to offer a heat pump option.

I went with a hybrid system: heat pump plus (existing) gas furnace backup. This leveraged the cheaper electricity costs in the city of Santa Clara, and it was good for the environment.

I'm happy with my choices -- IRBIS, heat pump, and high-end Ecobee thermostat.

The implementation team was all top-notch. Some of the best contractors that I've had in my home. They were polite and competent. And they worked hard but didn't rush the project. Most importantly. I felt comfortable throughout the process. Highly recommended.

IRBIS appears to be a medium-sized company. Everybody knows everybody, but they still field a small team of specialists to service each customer. This was my team:

william - tech/sales
brian - presales schedules
oscar - head tech
hugo/jose - installers
derek - tech schedules

They were all great. In summary, I would recommend IRBIS without reservation.

Sam M.

1/20/2023

I had an issue with the furnace around 2-years later where it was stuck on high-heat mode instead of variable speed. William Vasquez from IRBIS was quick to diagnose the draft inducer was faulty and ordered a replacement part. Later when the gas valve was also faulty he was able to replace it in the same trip back to my residence. It was unfortunate being without heat for a period of time, but William fixed things promptly when the parts were available and answered all of my questions.

Suzanne L.

5/18/2023

Great service. Explained things well, and did not try to oversell. Will definitely use again.

Rhea S.

5/16/2023

Usually I don't write reviews but this business deserves it for providing such a seamless experience from scheduling the appt to resolving the issue. I received reminder from the business a day earlier and once the technician was on his way (this morning), I was informed via a text with tracking included. Kenneth Cox was the technician and he did all sorts of diagnostics after which he provided me with the options for the fix and I as a customer had the liberty to go with what suits my budget. Great job overall, thank you very much!

Sherry S.

01/10/2023 12:00:00 SA

The workers are nice and efficient, that's why I give 3 stars for. But I won't recommend this company to any of my friends.

We met Raymond and described the work to be done. I have another option so he pushed hard. He said he will be onsite, supervise the project and make sure all the work are appropriately done. However, he never show up after we sign the contract.

He also recommend we have loan from service finance (this looks like their advantage). But it turns out that's a nightmare to us. The invoice they provided us does not match the amount in the loan. The whole thing becomes very confusing and they refused to explain why. The loan amount match their quote though so we don't want to keep arguing with them. The loan company is trash. We set autopay and money was deducted monthly. But we kept getting past due penalty. And the loan website crashes all the time. I don't understand why they'd like to recommend such a bad company.

Chander M.

4/24/2023

IRBIS installed my HVAC and earlier in the year and it's been great. They gave the best price and super high quality equipment and installation. I wanted to do a check to make sure the equipment is functioning well. William Vazquez came for the check and found that a relay switch was not working correctly. He pro-actively found the issue, ordered the part, and came back to install the replacement and tested everything to my heart's content. Awesome customer service. thank you William and IRBIS.

T W.

2/28/2023

We recently had IRBIS replace our aging furnace with a brand new heat pump system. Ray was our service advisor who provided us a couple of options for us to choose from, went over the differences between the options, and also told us about rebates and programs we qualified for. Ray was there ever step of the way to make sure we were taken care of and our questions answered.

Our installers Daniel Rodrigues and Ivan Perez were very knowledgeable and took great care doing the install. They were able to complete a 3 day job in 2 days so we can have the new heat pump in time for the recent frigid weather.

IRBIS's customer service has been top notch. We have received prompt responses and services, so I feel reassured about our project with the 10 year warranty that was offered.

Susan R.

2/23/2023

I am extremely pleased with the team that worked with me on deciding to create a comfortable living space. I will be very cool and comfortable on those Hot Summer days and nights.
The whole team was great.
Thank you to Kenny, Tim, Raymond, Thomas, Oscar and Sergi. And the customer service team.
I am looking forward to using my new air-conditioner.
The support from this team was outstanding.

James G.

3/16/2023

IRBIS completely redid our HVAC six months ago with very nice heat pumps that have been noticeably better and less expensive than our previous gas heaters. Can't say enough about how great they were to work with.

But this review isn't about that: with the mega atmospheric rivers that came through we had a problem: a couple of breakers blew and couldn't be reset. I spent time trying to diagnose the problem, but I couldn't get to the bottom of it. But there was a buzzing sound that would start when I'd try resetting one of the breakers, and it was coming from the direction of a new heat pump. So I called IRBIS, and they sent out one of their techs, a nice fellow named Moses. He got to the bottom of the problem and fixed it, even though it turned out to be in a defective piece of equipment from a different contractor. What a great experience!

Karen P.

2/24/2023

So great! Very happy we decided to go with IRBIS. We have an 80 year old house with just a heater in the hallway - so we were starting from scratch. We met first with Raymond - super helpful, informed and so patient with our many, many questions. Jose and Hugo were here each day and were fantastic. Very professional, considerate. I always received a head's up notification that they were on their way. They always did their best to minimize any inconvenience to us, left everything organized and clean, kept us informed on what they were doing and offered valuable suggestions when we needed to made some adjustments. Derek and Alberto were great to work with too!
Heater, air conditioner, air purifier, new duct work - all in 4 days and at a very reasonable price. Highly recommend them.

Norm D.

11/29/2022

We decided to select IRBIS to provide and install our new furnace. They presented the information I needed to make a decision on which furnace very well. The installation team of Oscar and Ivan were punctual and very professional. The installation was clean and made sure it was up to current code. Oscar was very informative and made sure all my questions were answered and our needs met.
Thank you!

I'd recommended IRBIS to anyone looking for HVAC services.

chao l.

4/25/2022

I found out about IRBIS through Yelp after deciding to replace our old furnace and air ducts. I am very impressed with how they professionally sweat through the little details and how they deal with larger ones that arose.

From respectfully donning masks and shoe covers, I could sense a respect for the customer. I love how they intelligently used technology eg. by sending a smiling photo of the very technician about to arrive for the day.

When a miscommunication arose (they unknowingly texted to my landline), they apologized and rectified the situation to my satisfaction. When I had a quirky request to keep the furnace fan speed low, they did not say it couldn't be done but instead listened and problem-solved.

The technicians were hardworking and to this layperson's eyes, very competent. They left our basement cleaner than before! I enjoyed hearing how they have friendly internal contests to be the best installation team of the month, showing a spirit of always trying to improve.

No service provider is perfect but I wished more of them could be like IRBIS

Thomas M.

1/26/2023

Fixed wall heater.

Replaced valve

Was very resourceful and reasonable cost

Prompt service

Much less expensive than others

Vic H.

12/03/2022 12:00:00 SA

These guys have been wonderful and very responsive. I was thoroughly impressed with their responsiveness and diligent service. The in-home consultation from Sonny to inspection and installation from Daniel and Alberto were all done within the day itself. Technicians were great with the install and setup of a new heater and wiring of the thermostat. Highly recommend this business.

Daniel C.

2/17/2023

William Vazquez and his partner came out today to finish replacing our failed furnace motor and some heat venting pipes and they did a great job! They were courteous, professional and they left the area clean. Will do biz with again!

Chuck H.

02/04/2023 12:00:00 SA

A+ for responsive via email, phone, and text.

The only recommendation I have is really a buyer-beware kind of thing. Before you embark on any project, do your research and get at least 3 or 4 competing quotes so you know what your actual needs are. At the end of the day, we started with a baseline of what we 'thought' we needed, got additional feedback from other vendors, and then had competing quotes for a common service. What really got us, however, was that at the time of installation - the installer decided that we didn't need all the line items from the quote and finished a 3-man job that would have taken half a day, by himself, in about an hour. I was out-of-pocket the full man hours for the job and was pretty unhappy.

But because we knew what we needed to be done with the house after lots of research, IRBIS was able to accommodate and do additional work in lieu of what was not initially completed. They were fast and efficient and didn't leave me hanging for an unreasonably long amount of time.

Jose C.

03/06/2023 12:00:00 SA

I reached out to IRBIS to repair my heater after it took a dump on me...perfectly timed in the middle of winter.

Steven, an IRBIS Tech, came out to my house after scheduling an appointment the same I put the bid out on Yelp.

Upon arrival, Steven immediately got to work. He took apart my heating system and shortly thereafter he found the problem. Steven gave me options for the repair and we decided on replacing the broken part.

Unfortunately my heating system is an older unit and he was unable to locate the part. I am very grateful to Steven for taking the time to dig deep and make an attempt at locating the broken part.

Steven was very professional, easy to work with, and followed COVID protocol. I give IRBIS 5 stars. I strongly recommend IRBIS for your HVAC repairs.

Yumi F.

3/17/2023

Our old heater stopped working, so I found them on yelp. They set up an appointment quickly and one of their technicians, Moises, came on time. He is very professional and fixed the problem.

Some other company might say it's so old that it needs to be replaced with a new one. His service was way beyond my expectations by teaching me how to maintain our heater.

I got the impression that the company treats employees well, so they have professional and high quality technicians like Moises.
We'll definitely call them again when we need more services.

Hana K.

08/04/2022 12:00:00 SA

Our AC compressor stopped working during a hot week. We had already gotten a diagnosis from another company and called IRBIS over for an estimate to replace our AC. Richard came to give an estimate and all our options. He was very thorough and professional and he provided the most competitive quote compared to other companies.

He also was kind enough to escalate our AC replacement because I am pregnant. Derek, the project manager, got a couple of technicians to come over to us the very next morning. Hugo and Jose worked the entire day and completed the AC and furnace replacement the same day. They went above and beyond.

I truly can't thank the entire team enough. Clearly this is a very professional and customer-centered company. And they are really affordable!

Michael D.

4/24/2023

Responsive and easy to work with. Spelled out all my options. William was great to work with and answered all my questions. Highly recommended.

JOHN S.

02/07/2023 12:00:00 SA

I was in a bind, because my heater went out about two weeks ago. I check the reviews and found this company to have amazing reviews. I felt very skeptical, but thought I would give them a call anyways. Now I know why they have amazing reviews. They were very communicative, on time and knowledgeable. When they came out, they showed me a very great detail. What was the problem and offered me mini repair options. They were not aggressive in their sales tactics. Instead of repairing a 25-year-old system I asked him to give me an estimate of what it would be to replace the furnace. Again they offered me many more options. I chose what I felt was best for my budget and use. They came out two days later and installed a new system, including repairing a new duct. The communication was amazing on when a repair person will be over and while doing the repairs what they have completed. Overall, the level of communication and options I was given was above and beyond

Paul G.

1/21/2023

WE have an owner / tenant situation here that needed to be coordinated to visit the property for a replacement of packaged AC/Heater unit. IRBIS would not arrange a coordinated visit so we did not pursue a bid from them.

Jackie G.

2/20/2023

We have used IRBIS for 3 years to service our 17 year old furnace and air conditioner. Kenny is a wonderful technician and was able to solve every issue with one quick visit. He also explained everything very clearly and was very detailed in his investigations.

After too many recurring issues, we decided to do a full HVAC replacement - all ducting in our home and replaced the furnace/AC with a heat pump. Kenny connected us with Ray who came out same day to walk the job and give us an estimate. Within 2 weeks we were having our new system installed. Jose and Hugo were fantastic - incredibly communicative, professional and efficient. They had the whole job done in 3 days and the new system is AMAZING! They also brought a few space heaters in after hearing me complain about how cold it was in the house without heat :)

I cannot recommend IRBIS enough!!

Katelynn P.

12/31/2022

I had a problem with my heating, and Vadim and Tim were so helpful. Their service was extremely fast, and they accommodated to my needs as soon as possible.

Jason L.

9/26/2022

Updates:

Tim contacted me personally and schedule a free HVAC heater maintenance, the technician, Kenneth, explained of the maintenance service thoroughly on-site. He tested the temperature of the of the airflow from the fans to ensure that the heater works in good condition after the maintenance. If you are looking for annually heater maintenance, Irbis is the right place to go with. They are willing to provide you with the annual Subscription fee.

The HVAC draining problem was fixed by the other independent guy I found from other website.

Overall, I am happy with their customer service. However, it could be better if Irbis help me with the HVAC draining issue promptly.
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Original Post:
Not sure why They sent out a guy who could not fix the problem but was able to assess the situation and then report back. Does it make sense to anyone??

To me, it wastes my time and money ($115). They sent out someone who took a few pictures without offering any treatment options other than replacing the AC unit that cost thousands of dollars. The on-site technicians did not explain to me anything clearly other than the pan is made of metal so he could not do anything about the rust other than replace the entire unit (it costs thousands of dollars).

I requested the assessment document after two days, and they did not get back to me until a week. Then it indicated a drainage issue after I discussed the possibility of drainage problems on the assessment/document.

I am sorry but could you send someone who knows how to fix it as soon as the problem is identified??? It is like I paid a consulting fee and got nothing fixed right away.

****If you decide to use IRBIS, please tell them to send someone who can fix things on site!!!! ***

Lisa S.

03/05/2023 12:00:00 SA

From the start, IRBIS has been a great company to work with when looking to install an electric heat pump to replace our old furnace and AC units. Ray took the time to explain the differences in the options so we could make an informed choice. The technicians who worked in our home were kind and personable, and informed me along the way of the process. They cleaned up completely after the job, including hauling away our old units. When I had questions or concerns, IRBIS addressed them immediately. Great communication, and the heat pump system has worked amazingly during this colder than normal winter. I highly recommend IRBIS and would definitely hire them again.

b w.

03/12/2023 12:00:00 SA

I got 5 quotes for a new heat pump HVAC. It was going to be an expensive job, no matter who I went with. All the quotes were roughly within $2k of each other, but only two stood out as likely giving me the quality, craftsmanship, and customer service I wanted. When IRBIS said they'd price match the other quote, I went with them and have not been disappointed. They did quick, excellent work without making a mess, and all their employees were friendly. At the end they insisted on taking me into the attic to give me a tour of all the work they did. It was extremely well done and super-clean, which I appreciate immensely. They have followed up and taken care of inspections and rebates, and I just saved $44 in my first full month with the heat pump vs what it would have cost had I still been using gas heat.

Kim Lieng K.

09/08/2022 12:00:00 SA

After reviewing few companies I finally decided to choose IRBIS for my new furnace and air conditioner. Their price is very competitive. Ray came to look at the old system. He is very knowledgeable and advises me what I should get.After I accept the quote, they set the date for installation which is two days later.They were pretty fast forward.They even have a link to check their location before they come which I rarely see from other companies. One plus for that.
The two technicians Jose and Hugo did the job.Even though the weather was 100 degrees but that didn't slow them at all. They were very attentive and neat. They answered all the questions with a nice and happy manner.
I'm pleased and highly recommend IRBIS HVAC.
Thank you all the staff members!

Fritz S.

1/16/2023

IRBIS replaced the ductwork in my three-bedroom unit. They had a competitive price, good communication, and a competent crew who completed the job in one day and cleaned up afterward. They are now my go-to vendor for HVAC work.

Alpha S.

6/15/2022

My AC stopped working on Friday, June 10th. It was 95 degrees that day. I called half a dozen places, but no one had an appointment -- except IRBIS.

William got to my house around 3pm and started troubleshooting. He was masked and put on boot covers as soon as he entered my house. William explained and showed what he was doing the whole time. It turns out the controller board had failed.

A new one had to be ordered, and wouldn't arrive until Monday. Unfortunately the part didn't arrive until late Tuesday and an appointment was set for Wednesday afternoon.

William arrived Wednesday with a new controller board and discovered the contactor coil had failed. As before, William showed me what he was doing, and explained how the part failed. Luckily he had a new one in the van. Just a little while later, my vents are blowing cold air, and I'm overjoyed.

Friendly, professional service, plus full transparency. I look forward to working with them again.

Jammy P.

3/13/2023

Our heater died and Moses came through clutch. He replaced the broken switch and got our heater back up and running.

Phil L.

5/31/2022

Our air conditioner unit's fan stopped working the day of a May heat wave. Sent out a few messages to HVAC repair businesses here on Yelp, and an IRBIS dispatcher contacted me within 20 minutes.

The earliest appointment was a the next day, which was much better than several days for other places I contacted.

The next morning, Steven texted me to let me know he was running a little late at a previous appointment, so he arrived at noon instead of 10AM. He was dressed in a IRBIS uniform, driving a branded IRBIS truck, wearing a mask, and he offered identification before stepping into the house.

Thirty minutes later he had the problem identified and offered three different repair options. One option had a maintenance plan associated with it (basically, a warranty) but he didn't hard sell that. I chose the middle repair option that replaced both the fan capacitator (the source of the problem) and the contactor (which was pitted and should be replaced every six years but we've never done it). I was able to do a quick internet search for rough pricing on that repair (I know nothing about HVAC), and IRBIS was in line with the average.

Twenty minutes later and he was done and the house was back to cooling down.

Steven was great. Easy to work with, big smile, seemed genuinely happy to assist me. Would highly recommend IRBIS!

Hakan Y.

3/22/2023

I had my heater and A/C installed by IRBIS about a year ago. They are a professional, reliable company. I bought maintenance service as well. Every 6 months they service the equipment, install new filters and ensure all parts are in top shape. The latest servicing was done by Moises. He is a friendly professional. He came on time, checked everything. He replaced the filter. He sent me a detailed report with pictures. Thanks Moises for a great service visit.

Michael K.

11/28/2022

My furnace gave out, and IRBIS replaced it with an upgraded furnace. process was smooth and expedient. The onsite repair answered all my questions, taking the time to educate me as to what was happening with the repair. The only hiccup was a slight misunderstanding when it came to the billing, but that was certainly a stuff happens scenario and it got resolved with little fuss. I would use this contractor again.

P S.

5/27/2022

I had my central ac and furnace install today. IRBIS HVAC gave me the most competitive quote in terms of pricing. Ray was very helpful in answering my questions and they were able to come in the very next day for installation after I accepted their offer.

Their team of Project Manager Derek and field Project Manager Oscar kept checking in on their team working at my home throughout the day.

Their lead technician Dzmitry was joined by Hugo and they arrived sharp at 8:10 am and eventually 2 other technicians joined them.

They had to get to my crawl space as a part of the install and they used protective cloths so that my home wouldn't become dirty/dusty.

The technicians worked till about 5 pm and got everything finished on time. Their finished work is very clean and polished and I am attaching pics to show it.

I would 100% recommend IRBIS HVAC and this wonderful team to anyone looking for anything HVAC related.

Van K.

3/20/2023

These guys are awesome! Moises Gracia is a great person. He just found the problem in 10 min and fixed it quickly. No extra charges. I trust these guys.

Daniel M.

1/25/2023

Our standard water heater broke and we had no hot water. It was an emergency situation, and I called IRBIS and they came out on a Saturday to diagnose the situation. I ended up deciding to switch to a heat pump water heater to save $$. Unlike other quotes I received, Raymond from IRBIS was quick, efficient and also gave me a sense of peace of mind, that IRBIS would handle the entire process on our behalf, including filing for the permit, handling all of the city rebates, and more. Oscar and Sergey showed up on time for the installation, and they were an absolute pleasure to work with. Great communication, friendly and professional, and they got the job done efficiently, and then explained what they had done and how the new water heater worked. I was extremely impressed with IRBIS from start to finish, and would highly recommend them! I also recommend getting a heat pump water heater, because there are amazing rebates through Peninsula Clean Energy and BayREN, plus an awesome 0% 10-year loan through PG&E.

Sampada T.

12/05/2022 12:00:00 SA

Our furnace had stopped working, Raymond helped prepare a plan for our home and through consultative selling, got us what worked best for our home and their team executed really well. Eddy and Josh did the installation and did high quality installation work, we're very helpful and nice to work with.

Jose F.

10/06/2022 12:00:00 SA

Excellent service. Josh M. came out to install our new package AC unit. He did a great job considering he was by himself most of the day. The install looks pristine! Would definitely recommend IRBIS to anyone and everyone. The process from estimate, to approval, then installation was painless. If you need service or a new AC, go with IRBIS.

James T.

2/18/2022

Josh and Hugo were great and saw everything to completion. This project was extensive and they made sure I was happy with each single piece of the project. Im particular with the details and they were happy to accommodate. This included the placement of the air handler in the attic, placements of the mini-split unit, location of the condenser unit, and every single vent (7) across the home. There was a lot to be particular about and they checked the feasibility of each option and helped me to understand why or why not something can be done. At the end of the day, I have the ultimate HVAC system thanks to IRBIS.

Anatoliy B.

09/12/2022 12:00:00 SA

They helped even on weekend on hottest day! Quick response, professional service, highly recommend!

victoria t.

8/19/2022

We love IRBIS. Their communication is excellent and they take great care of all of our HVAC equipment.

Kenny just came out to check on an AC problem; he did a thorough inspection and was exceedingly careful and considerate. Working with him, we were reminded of how nice it is to be able to trust a company and the people they send out to take care of the things that keep our house comfortable.

Thanks, Kenny! And thank you IRBIS. We are very happy customers, and appreciate the hard work and the great care you take of our home.

Xin H.

03/06/2023 12:00:00 SA

I had a good experience with IRBIS. We changed all the HVAC system, and all the work was completed within 2.5 days. From the very beginning to the permit inspection and after installation issue check, IRBIS is very quick at response and addressing issues. The customer service is very impressive for the company.

Srinivas M.

8/18/2022

We had old AC & furnace unit that stopped working. I reached out to different companies including IRBIS to get a quote, IRBIS gave a very competitive quote in terms of pricing. Raymond was very helpful in answering all our questions and connecting to their team. We saw good reviews for Hugo on Yelp & requested to be in included in the team which the team accepted.

Derek was the project manager and Oscar was the installation manager for the project. The lead technician was Jose who was assisted by Hugo. They reached out on time in the morning and worked until 5 PM. They replaced the old unit with the new Carrier unit. In the end, Hugo ran the necessary tests and explained to us what was completed.

The entire team was very professional and we are happy with the overall process.

Shout out to the entire team! I highly recommend them.

Paul G.

11/05/2022 12:00:00 SA

I got three bids through yelp, several more wanted to bid. All competitive. Installed my new furnace (old one was 25 years old) in about six hours. Very responsive and reliable. Top choice.

Faustina F.

11/03/2022 12:00:00 SA

My heater had a broken inducer motor. Didn't turn on at all. Alonso came within 2 hours after I called. And even though they couldn't get the part the day of. He came back on the next day and finished it in an hour. Super responsive. Will now bookmark them for the future.

Wenzhe P.

08/02/2022 12:00:00 SA

My current HVAC system is pretty old and giving me loud noise when it's on. IRBIS helped me installed a new HVAC system. They are super responsive and the customer service is awesome as well. On the installation day, they pay attention to all the details and follow up on the cleaning and testing. I'll definitely hire IRBIS again for my future projects because of their attention to quality of work.

Jason V.

08/01/2022 12:00:00 SA

Super professional, really efficient, and got it all for a great price. They came to do the estimate. The tech was really friendly and helped us make a informed decision on what to get. We ended getting a electric heat pump. And couldn't be happier.

Roger J.

07/08/2022 12:00:00 SA

There appear to be different work crews, as some customers seem pleased with their service. We were not.

If you hire this company be sure to specify you want an English-speaking crew chief. You will see posts on Yelp that mention communication issues usually in negative reviews. Let me explain what that means. Our crew chief spoke only Russian, which meant he could only communicate with the Spanish-speaking work crew by pointing and grunting. This introduces the risk of mistakes when doing complex systems.

The electrical conduit was a classic example. I needed a conduit on the outside of the garage from the electrical panel to the other side of the garage, where the crawl space starts. Initially, they ran the conduit on the ground, including under a door entry. When I complained, they raised the conduit to eye level, the length of the garage. When I told them we discussed this on the walkthrough and it was supposed to be under the awning, they raised it to the top of the wall, but it is not level. Then, when I went to paint it, I realized one of the joints on the conduit didn't connect to the conduit, so the wires were exposed. So, on the fourth try, they FINALLY have it sealed. It is still uneven, but I don't trust them enough to try to fix it on the fifth try. I'm afraid to look in the crawl space to see what they did there for wiring. They also left the red plastic anchors in the stucco where they did the first two runs, so I have to remove the anchors, patch, and paint the holes.

You're on your own when it is time for the inspection. They drop off the paperwork, but it is up to you to meet the City's inspector and explain what was done. I had to provide a ladder to allow the inspector to examine the attic. Of course, they failed the inspection. They didn't paint the PVC covering running up to the attic on the outside of the house, and they didn't put a top on the closet with the new furnace.

My only hope is that the Carrier heat pump and furnaces are decent equipment, and I don't have to deal with them again.

Saisundar R.

01/08/2022 12:00:00 SA

We worked with Raymond in order to help size and estimate the costs for a heat pump system. I was fairly open with Raymond (Porras) that we were still evaluating quotes and systems , and that Irbis was one of a handful of companies we were talking with.

Despite the above, Raymond was friendly, engaged , and his passion for his job shone through. He took a look at some of the new renovation work we were doing and was able to give us some tips on how we can improve our heating efficiency. He also gave us very competitive quotes that were clear and easy to understand and compare.

Despite us not moving forward with Irbis, I still enjoyed the experience with the company and might certainly engage with them in the future.

Kevin M.

3/17/2022

Update: IRBIS re-inspected the system, fixed up some work, and increased the warranty to make sure there are no lasting problems. I'm still waiting for the correct air return but it passed city permit inspection. An employee said he was a new hire who would be inspecting installations to prevent future problems.

Original:
I'd normally wait for the project to be finished but it's been in progress for nearly 2 months since work started. I wanted a simple swap of a gas heater for a heat pump. There were some red flags while the contract was being drawn up - the air carrier and outdoor unit didn't match and there were mistakes in the legal terms. I had that corrected and now I was looking at a mid-range quote with the best warranty.

Work started soon and was done in two days rather than the estimated three. Except it wasn't done. The surge protector was missing. The wrong air return was installed, it whistled, and my good filter had been replaced with a dust filter. The thermostat install left an old anchor bolt sticking out. Power in the attic flickered with vibration. There was dangerously bad wiring everywhere. The cable whip carrying 240V to the outdoor unit was not attached properly.

They came out to fix the wiring, missing surge protector, and whistle. The project manager said he accidentally put an upgraded air return on my contract and I shouldn't worry because I didn't pay for it. I said I DID pay for because another bid would have won without it. OK, he ordered the part.

Some time passes and I see a big oil stain around the outdoor unit. A tech fixes a bad leak. Add leak test to things that were skipped during installation.

It's city inspection time! It fails. A service outlet is missing and Irbis didn't fix a bad ground wire connection that they said they had.

The new air return arrives. It's the wrong size by a comical amount. It will take another 4 weeks to order another one.

Tech comes out to add the outlet and fix the ground wire noted in the inspection. He could have simply used a properly sized grounding nut, but instead he changed all the power lines to crimp lugs. Did he have a crimp tool? No. He smashed it with pliers. My personal experience and consensus on the Internet is that it will prematurely fail. Irbis says it's OK.

Now I'm having lots of doubts about how long this unit will last. Did they evacuate air when assembling lines? They said they did but I didn't hear a vacuum pump running for more than a moment. Did they replace leaked refrigerant and oil correctly? Are the leaks fixed? Do I need to periodically check the power wires? I could ask them to do everything over again but I feel like it would add more mistakes. Will it pass the next inspection? Will the indoor unit leak water in the summer?

This is not fun.

Steve W.

7/24/2021

Irbis was very responsive. Very communicative which I appreciated. My only question/concern was value. Their technician was complete with the repair in 20 minutes. The charge was a little over $300. I never received a receipt so I was unable to validate the charges.

I was happy to have my AC running, so I wasn't going to be be short sided with the big picture. I would use Irbis in the future. Now I know I need to ask for an estimate 1st.

Mary J.

2/17/2023

I am very pleased with the furnace and air conditioner replacements by IRBIS The technicians Dima and Daniel were on time courteous and knowledgeable with the installation. They went extra mile by fixing a racking noise caused by loose flapper on the duct dampers. I recommend IRBIS strongly.

Marilyn G.

11/04/2022 12:00:00 SA

Great HVAC service today from tech Brandon. Very thoughtful and considerate.
Thanks Brandon!

Ravi S.

2/20/2023

My furnace would not turn on. William from IRBIS inspected and gave recommendations. The estimate was very reasonable. I decided to have the furnace replaced. As scheduled two technicians, Jonathan and Edwardo came on time. Both of them know what they are doing, are very efficient, respectful, answered all my questions nicely. I would definitely recommend IRBIS for HVAC service, duct cleaning.

Tracy P.

06/01/2022 12:00:00 SA

Irbis did an amazing job fixing our old AC. We moved into a new place and realized the first hot day that the AC was not working. Irbis replied promptly and sent someone the next day to check on the problem. Kenny was so professional and kind, changed our filter and thoroughly checked everything. He spent LOTS of time explaining how the systems worked and what our options were. We decided to go ahead with repairs and no one pressured us to replace our old system instead. Kenny was able to come back quickly and fix the system and we had our AC up and running within days of the initial call, just in time for the next heat wave. I will definitely recommend Irbis for any HVAC needs!

Mark H.

6/28/2022

William came out and helped me with my 20 year old unit. Diagnosed as a failed compressor fan motor, he was able to get it running but had to customize the new part. Wouldn't hesitate to use Irbis again.

Andrew R.

09/07/2022 12:00:00 SA

Our AC stopped working in the middle of a heat wave. We requested a quote and got a response within 10 minutes. William came quickly and fixed the problem immediately. Great fast service from Irbis!

Hugh W.

2/16/2023

Hugo and Jose replaced our heating ducts in the crawl space under the house as the ducts had numerous holes in them secondary to rat damage. Our furnace which had been recently serviced due to a faulty mother board about 3 months before again stopped working. We called Irbis again when this happen but aside from the furnace sucking dirt into the filter and the turning itself off when it had to work too hard there was nothing intrinsically wrong with the furnace. This led William to go under the house and photograph the extensively damaged ducts. He gave us an honest quote and arranged for a no interest loan. Subsequently Hugo and Jose placed the new ducts and the house is much warmer. Having been in the crawl space before it is a difficult job and they were able to finish it in two days and clean up afterwards. Any way they did an excellent prompt job and I would definitely recommend them again.

Anton A.

8/29/2022

Shout-out to William. Friendly, efficient, and very helpful and willing to find a solution for us! Great service

Abhijeet U.

12/01/2021 12:00:00 SA

Our home that we purchased three years ago didn't have cooling and central heating broke down two years ago. We finally decided we couldn't live without HVAC and started looking for options. Through thumbtack I came across IRBIS and they seemed to have great reviews. Called the guys over and Raymond (their project manager i think) came n explained all the details to me and my wife. We chose middle of three options offered to us.

It took three days for complete installation which was undertaken by Oscar and Jonathan. I hadn't realized before that total work spanned over multiple different tasks such as plumbing, crawl-space inspection, gas-line, welding, electrical, carpentry and much more. The guys were up to the task though and I was surprised by how professional and thorough their conduct was. For all three days I got a message telling me when they were on their way, then they would work tirelessly until evening and keep me posted on everything. They would also clean everything after each day and made sure my house wasn't disrupted. They seemed knowledgeable about the work and also the compliance requirements.

I would recommend their work and IRBIS in general 100% to anyone planning to install HVAC.

Cheryl K.

11/04/2022 12:00:00 SA

I purchased the annual heating and cooling maintenance package from IRBIS and I am very happy with it so far. Brandon came out and gave our furnace a very thorough cleaning...which included pictures. I appreciate a hard working person/company.

Danielle P.

12/03/2022 12:00:00 SA

Thank you for coming out a second time to make sure the furnace was fixed, especially on a Saturday morning. Much appreciated!

Kannan S.

01/02/2023 12:00:00 SA

We used Irbis for replacing our old furnace with a new one. Raymond was very professional with his communication and answered all my queries. Their estimate was reasonable. They were able to setup a date quickly to replace the old one since we were having issues with our old furnace. The technicians who did the job were very professional and polite too. They did a quick and clean job. We would definitely recommend them.

Martin W.

4/19/2022

The heating system in my house stopped working during a rainy cold night, and my nest controllers lost power. At first, I thought it was just a short that triggered the circuit breaker, so I tried to fix it on my own. It took me many hours and several fuses to figure out it was actually due to a bad gas valve (probably a short in it) inside the Lennox HVAC system.
I know I couldn't replace the gas valve on my own (due to labor and safety concerns), so I looked for HVAC repairs, and called a few businesses nearby for estimates. Only one personal repairer would take my diagnostic and come fix directly, but asking $1000 to do the job. The rest (including IRBIS) won't take my findings, and require a diagnostic visit before coming in for a fix or providing an estimate. I only asked a few shops, but I think the diagnostic fee is about $100 in the market. I decided to go with IRBIS eventually, because with IRBIS, the diagnostic fee can be used towards the total fix eventually.
After the service, I'm really glad that I went with IRBIS HVAC. Here is why:
- Communication
Once I confirmed an appointment with IRBIS, there were emails and texts letting me know about the schedule and the technician to expect (with picture:). I don't check email very often, so I really appreciate the text msgs.
After the diagnostic visit, the technician (and later an email) told me the findings, the solution, and 3 repair options (from economy to premium).
Once confirmed with the repair option, there are follow up emails and calls on confirmations of the repair and the next appointment.
And of course, I got the receipt invoice by email after the service.
I think the communication was pretty thorough from end-to-end, and I liked it.

- Technician
Kenny was the technician that came in to fix my system. He was polite and professional. He wore shoe covers whenever in my house, and listened carefully to my diagnosis (instead of being a jerk and calling my findings bs). Then he performed his own diagnosis, and updated me with all his findings. Yes, he found out the reason was indeed due to the bad gas valve, and he even thanked me for my initial assessment that saved his time. I'm sure he can find out the issue on his own within no time, but his appreciation really made me feel respected.
After the diagnosis, he let me know the repairing options and what to expect next, and took the diagnosis check.
Next time he came with the ordered gas valve, and replaced it pretty fast. The heat is working well and I was happy with his fix ...
Until a month later, the heating stopped working on a windy cold night again! The symptoms were different though: the control plane was fine, but the fan alone stopped working.
I didn't bother to try it myself this time, and I just called IRBIS hoping to get the same technician. Luckily I did. Kenny stopped by the same morning I called, and he still remembered the system and what he did. Soon he diagnosed the issue, which is a misaligned igniter. And he admitted it was his fault from his last job that a door was not put back tightly, which over time led to this misalignment. I really appreciated him being honest with me, and he fixed the system and got the heat back in my house in the same morning. Also the fee was waived because, according to Kenny, the issue was due to his earlier fix, so the job is covered with the warranty policy.
Despite this small incident, I really like Kenny because of his integrity and professionalism. I think he will be my go-to technician at IRBIS in the future.

- Solution and cost
The solution to my house's heating problem was to replace the gas valve in the furnace (need to tear down several pipes and make sure no leaks after putting them back on). The economy option charged me $650-ish, which I think is fair considering the part and the labors.
The mid-range option sells a 1-year comfort club membership (waived diagnostic fee, discounts, tune-ups, etc.) + a maintenance on top of the economy option, for additional ~$200 (worth of $500ish if sold separately). I think it has a pretty good value if I wanted to have comfort or do maintenance for my system this year.
The premium option sells an additional upgrade to the HVAC generator on top of the previous one, adding up to ~$1800. This is very situational I think. If my generator was too old, and I planned to upgrade it anyway, I think this option would be a great choice, but otherwise not needed for me.

Michael T.

1/19/2023

We hired Irbis for electric HVAC, additional zone, and water heater install. Ray paid a visit and explained to use what's needed and what they offer. Both he and Derek (project manager) were very responsive and accommodating. The install crew was on time and did a great job (including cleanliness of the work area). Really glad we hired Irbis!

Danielle L.

10/30/2022

IRBIS helped us to replace our old furnace recently. Requested a quote on Monday, got a quote on Tuesday and get the new furnace running on Friday. We are very pleased with their service. Do ask for a few quotes. IRBIS is not the lowest one but we ended up choosing them because we appreciate how they explained our questions. Our technician Daniel really knows what he is doing. Arrived on time and finished earlier than expected. Excellent work!

Ravi W.

6/28/2022

IRBIS Heating Air Plumbing installed the HVAC system at our home and our experience was very smooth. The installation was done 3 years ago and we have had no issues since then. They took care of the inspection and made sure that the installation was done up to code. The entire job was very tidy.
I called them for regular maintenance today and I was able to track the technician who was coming for the installation. Again very professional and knowledgeable.
They cleared all the doubts that I had and had a close look at the HVAC system to make sure everything is working fine.

Javier C.

09/02/2022 12:00:00 SA

We installed our HVAC unit about a month ago and we wanted to do four zones for each of the rooms in the house. They had a hard time to get all the zones to work correctly until William Vazquez came to the rescue. William was very knowledgeable and knew what to do from the get go. He took the time to explain what the issue was and how he was going to fix it. Great customer service!!!
Everything works amazing now

Gwen W.

01/11/2023 12:00:00 SA

Steve at Irbis is fantastic! This company doesn't try to sell you something just because you have 'antiques'. . . our furnace is almost 50-yrs old and our hot water heater is over 10-yrs old. . . . most companies we called wouldn't even come out because of their ages, and suggested 'replacing' them. Steve got our furnace and hot water running within the hour. We will always call Steve at Irbis to help us with our 3 home rentals in Morgan Hill and our home in San Carlos. . . . thx, Steve. . . until next time. . . .

Jinhuan L.

12/03/2021 12:00:00 SA

I called IRBIS to fix our furnace because they are Carriers verified. Kenny is very nice and professional, checked the system carefully, explained what happened and answered all of my questions. They even squeezed me in a next day service after the initial inspection, even though it's already late at night and they are all booked for next day. Really appreciate that!

Another great thing is they will send you message on every steps of the process, and they have real time tracking that can see exactly when the technician will arrive, that's the best appointment system I've seen so far!

Andrew C.

6/27/2022

We couldn't be happier with our choice to have IRBIS install our brand new furnace, air conditioning unit, and thermostat. When most quotes came in at similar prices, we went with who made an impression on us and that was Raymond. Knowledgeable, friendly, professional. Then you add in a wonderful installation experience from Jesus, Jonathan, and Alberto who arrived early, were friendly and personable, and went above and beyond on a clean installation. Thank you all for making this an easy choice and process!

Blane M.

08/05/2022 12:00:00 SA

Kenneth was very knowledgable and professional he diagnosed my issue right away and was very informative on options i had. System
Is running great. I will use them again if need be. Thank you

Suzanne W.

11/15/2022

Very pleased with the work that Daniel, Alberto, and the rest of the IRBIS team did with our heating system! They were thorough, prompt, friendly, trustworthy, and conscientious. We appreciated that they took care with our floors by using shoe covers and laying down fabric, and that they made sure to walk through the system with us when they were done. Thank you!

Tom M.

1/24/2022

A couple of months ago I had IRBIS replace all of my underfloor furnace ducts as well as repair the vents inside the house that were in poor condition after 34 years of use. The crew consisted of Robert, Daniel and Alex as well as other technicians that I did not get their names.

They were on time, professional, cleaned up very well and took care inside my house. They answered all my questions.

Highly recommended and I would call them first for any future need.

Leann C.

11/09/2022 12:00:00 SA

IRBIS was able to schedule an appointment for us within 24 hours and their communication was fantastic. Easy to reach, emails are sent when the technician is headed to your home, and their progress is trackable online. Steven was efficient, personable, and not only fixed the issue with our Carrier Infinity system he was able to explain what had occurred. Absolutely would use them again and highly recommend to friends and neighbors!

Pat W.

02/02/2022 12:00:00 SA

Our heater went out the last week of January. Irbis sent Kenny out to do the repair. He diagnosed the problem quickly, and the fixed the heater in a relatively short time. He communicated clearly and did great work. I would recommend IRBIS without reservation. The price was reasonable, especially when considering I got an excellent technician. Very pleased with the work.

Ann S.

8/20/2022

Strongly recommend IRBIS, excellent service and communication. and most important to note, their employees were amazing - from Raymond to Daniel and Alberto - all were knowledgeable, professional, and nice, Daniel and Alberto replaced and installed our ancient a/c and heating with a new system. Daniel was very thoughtful and shared updates with me as to their progress. They completed the work on time and did a thorough job cleaning up the work area on both days! New a/c works great!

Mike H.

11/10/2022 12:00:00 SA

Brandon did an exceptional job to maintain my furnace. Very patient and knowledgeable. Great service. Thanks Brandon!

Yogesh G.

11/02/2022 12:00:00 SA

My furnace stopped working, I called three vendors. Ray came and evaluated the furnace and recommended a Carrier brand replacement at a reasonable price. Irbis was communicative throughout the process, they assigned a project manager. The crew Josh and Eddie came on the specified date and completed the work. They were experienced and expertly installed the furnace, wiring and ductwork. They tested the equipment and cleaned up the place. Highly recommend them if you want a Carrier authorized dealer installation.

amy o.

7/22/2022

I received a few quotes to replace and install a new HVAC. The quote provided by IRBIS HVAC is competitive. And this also includes City of San Jose inspection to ensure city codes are adhered to. Each time they are on site, they will email and text the day before as a reminder. The installation is professionally done. They are meticulous as well. For example, there is a pipe sticking out to the exterior as part of the old HVAC. They informed me about this pipe and I asked to be removed. And they wore booties so as not to dirty the floor. And they did an excellent clean up job when the job is done!! For the first city inspection, certain correction is needed. They followed up promptly. And passed the second subsequent city inspection. I highly recommend this company!

Zane P.

02/09/2022 12:00:00 SA

I was very pleased to have found a company that could service my wall heater. After consulting with Kenny, I decided to replace the heater entirely. The installers had the good sense to relocate the thermostat to a new location that is well away from the heater itself. I thought that that was a good call and appreciated the creative problem solving that it took to move it. I'm very happy with my new wall heater and will look forward to having IRBIS replace my other heater at the start of next chilly season.

Anisha R.

7/13/2022

Called in for regular maintenance service. Very responsive and technician who came in was thorough.

Yuvika S.

12/13/2021

Highly highly disappointed!!!We got an HVAC installed in April this year and were promised that the work would come with a city permit ( given to us after work was completed and upon city's inspection).
We were very happy with the service until it started raining. In October when it was raining, water was running through and pouring inside our living room. We called IRBIS and had someone come over and fix the issue. The technician came and said he fixed the living room unit but unfortunately won't be able to take a look at the other units since he didn't have a long ladder. He said he'd come back the next day with another technician and a long ladder. We never heard back from them in spite of following up.
Today again, with the rains, water is coming through into our living room. We called them and were given a visit window, however no one showed up. No one bothered to inform us but after calling them multiple times, finally someone will be coming over to check the leaks.
Let's see how it goes and btw we are still waiting on city's permit!!

Yingmin L.

05/09/2022 12:00:00 SA

We had a project done by IRBIS to replace all the HVAC duct system and boots at our house. The folks coming to remove asbestos and to replace the duct/boots are quite professional and did their job. But the team had serious communication issues in the whole process.
1) They made a mistake in the appointment date and the asbestos removal team came one day before the appointed day. The coordinator pushed very hard and tried to convince me that I should just let them in that day and said the removal can be finished in two to three hours so it would be finished quickly. Tat day's booked for my mom's birthday party so really I couldn't accommodate a removal on that day, took me a while on the phone to convince the coordinator to schedule a new date. (I am glad I didn't compromise on this b/c it turned out the asbestos removal took one full day from 8am to 5pm)
2) Then when the asbestos removal team came they said they were told they only need to look at the attic and don't need to check asbestos in the crawl space. Took me a while to communicate with them they need to look at both and remove asbestos if any
3) The next day the replacement and installation team came, again the team had no clue what's their work scope. At one point they said they were told they only needed to replace the duct but not the boots. I had to find out the original estimate to show that the boot replacement should be included. Took me quite a while to reach a consensus with them about the work scope (at the end I agreed to keep 3 relatively new boots not replaced and had other 5 really old ones replaced)

Their internal coordination had some problem, and I find it difficult to communicate with the coordinator. In overall I suggest you to be really careful about details/the work scope if you want this team to help, but b/c we are not HVAC experts sometimes it's hard to know what details we should negotiate and pay attention to beforehand. IMHO the process can be improved.

Tailai Y.

2/23/2022

I worked with IRBIS to replace a furnace. Raymond and his team finished the job within 3 days, and accomodated my additional request within 1 day. There was a mistake in the middle, but after I pointed out, they fixed the issue in the same day. Overall, the team is very responsive and professional. The job looks decent to me, and passed city inspection without problem.

Elice Y.

9/23/2022

We went with IRBIS because of their good rating in Yelp. We had a very pleasant experience with them starting from getting an estimate to the completion of job. The contractor, Jose, did a very thorough and professional job in replacing our very dated and non functioning wall heater. We are very pleased with their service, on time, responsive, responsible, professional etc.. The price was very reasonable.

Brian N.

1/25/2022

We had issues with our furnace and managed to get IRBIS to come that same day. Loved the fact that we got a text when they were on the way, even a link to track where they were at including ETA. William Vazquez was our technician and he was great. Professional, clearly explained what he saw and quickly diagnosed the issue. Got invoiced through my email with pictures of the issues and paid through the link when everything was done. Would totally call them again for any issues, plus have them come for annual checkups.

Christopher T.

7/13/2021

Another 5 star rating for IRBIS. During the recent heatwave, the A/C decided to stop working. I called on a Friday and was able to get an appointment on Monday.

The service tech was prompt and professional. After diagnosing the issue, they were able to fix it on the stop.

I previously purchased their maintenance program and have been very satisfied with their professionalism and quality of work.

I'd highly recommend them for your HVAC needs.

Dennis d.

9/15/2022

AC works. The guys worked hard and were courteous and cleaned up after themselves. Most I'll give this place, from my experience, is 3 stars. Hope everyone else has a better experience. Won't repeat

Stephane L.

11/16/2022

IRBIS replaced our house furnace, coil, and air conditioner. They also added dual zone controls which we did not have before. Dzmitry and Jonathan were the technicians assigned to the job and they were both fantastic. The process from quote to final walkthrough was excellent (all of it done within 1 week). I was notified of when I should expect the technicians to arrive (with detailed map tracking) which I really appreciated as I am working. They also did everything they could to accommodate our thermostat placement which required them to get into some narrow and difficult to access spaces. In summary, I highly recommend IRBIS.

Ruth R.

4/20/2022

Tis project started 2/23. While they were very professional and made sure my place nice and clean, communication was less to be desired. City inspection has been scheduled 3x, each time communication from project manager to technician has failed having to reschedule appts. Even with me having to remind them to make sure they have all the info needed. We are scheduled for the 4th appt next week. We shall see the outcome of what the inspector has to say.

Claire G.

11/29/2021

My husband and I bought a cute little 1960s townhouse with a less-cute, more terrifying original gas furnace on the wall (queue lying awake at night worrying about CO poisoning). It became clear after one winter and spring in the new place that we'd need modern heating/cooling units, so we got a bunch of quotes from HVAC providers. IRBIS were organized and helpful from the very start, and installed a mini-split system for upstairs and downstairs. Derek was highly responsive when managing the project, and the technicians that came out were friendly and careful. When there was an issue with the outside extractor (it arrived slightly damaged), they quickly arranged for a replacement. The system works fantastically well, it's almost completely silent, and it was well worth every penny. If you're looking for A/C and heating, definitely get in touch with IRBIS! :)

Thuy P.

09/09/2022 12:00:00 SA

We originally had an appointment to fix our AC unit but IRBIS was able to squeeze us in 5 days prior to our appointment. They were very fast in fixing our problem and took about 20 minutes. Great customer service and was very informative. Will definitely recommend them!

lily b.

06/12/2021 12:00:00 SA

Skyler came out for what started out as four jobs then minutes before his arrival our garbage disposal cracked and started spewing!

He had to run to HD to get parts for us last minute and was so willing, easy to work with, and throughly explained what he was doing and why, and in the end our bill was very reasonable for the quality of work we got and time and effort.

Only the companies I have great experiences with get saved in my contact list and IRBIS is getting saved.

Vince T.

07/10/2022 12:00:00 SA

We got 5 different quotes before choosing IRBIS. They were all in the same range but Raymond gave us a detailed quote and explained exactly what they would do. The day of installation Jesus and Marcos were complete in one day and did a very professional job. They were very polite and left everything as clean as when they arrived. We are very happy with our AC.

Claire H.

5/14/2022

We got in touch with 3 HVAC contractors and IRBIS is by far the most professional and responsive one.
I would like to give a special shout-out to Raymond Porras. Raymond came to our house for a free consultation and estimation. He did a thorough inspection in the crawlspace and the attic, and provided several suggestions that are cost efficient and meet our needs. He even thought creatively and proposed an option to create new duct system solely in the attic so we can completely abandon the cracking ducts in crawlspace and don't have to touch the asbestos in there. The overall communication from Raymond was very transparent and trustworthy.
Besides these, Raymond also went above and beyond and helped us solve the noise problem within the old furnace closet that has been bothering us! He is the first one pointed out the noise was actually from a old doorbell transformer! With our permission, Raymond helped took it out for us - free of charge! The noise is completely gone now! We really appreciate Raymond and IRBIS. You rock!!

Sree D.

07/02/2022 12:00:00 SA

My good 'ol Carrier HVAC conked out on me just as the temperature hit 101F last week. I looked up an authorized Carrier service center and I sent a request for service through the Carrier website to IRBIS at midnight. I got a call from Tim first thing in the morning and I was already scheduled for an appointment the very next day and we were off to the races. The tech, William was very professional, diagnosed the problem within just a few minutes and root caused it to a faulty control board, which he had to special order because it was no longer in production. Tim scheduled the follow up appointment promptly and William installed the new control board, did all the isolation tests to make sure everything was working independently before connecting it all through. Once connected, the transformer literally went up in smoke, but William was calm and collected and assured me that everything will be taken care of. Another appointment was scheduled for this week and William came prepared with a spare control board and a brand new transformer. He ran through his usual checks methodically walking me through what he was doing. Soon enough he had everything up and running perfectly. I'm thoroughly impressed with the professionalism, quality of service and pricing that IRBIS provided. William also sent me several options for a brand new HVAC system should I choose to go that route. It was an entirely no-pressure situation and very customer friendly attitude. I would happily recommend IRBIS and especially William to anyone without any hesitation.

Stephen H.

10/04/2022 12:00:00 SA

Just had our initial Comfort Club Fall/Winter maintenance. William V was the true pro as usual, filters changed, system tested and ready for winter operation. We feel good to have the assurance that our HVAC has been professionally evaluated and is in tip top shape!!

Samantha C.

5/18/2022

My home has those old wall heaters installed and as I was doing some deep cleaning I could see the dust build up on them. I then asked my dad when was the last time he had them cleaned out and he had no idea! So of course I Google how often they should be cleaned and of course I was shocked to see they should be serviced every one to two years I get on Yelp do some searching, get some quotes and I chose to go with IRBIS. I spoke with Brian he gave a me a quote and breakdown of the work and got me scheduled me the next day. I had a tech by the name of Andres come over to do the service. While he was cleaning out my dirty old heaters he asked why we didn't have AC. Of course we explained we didn't want to pay the central AC price so we just used the mini portable AC's. He then informed us that they do ductless ac units. They keep the house cool, help with dust AND don't cost as WE WERE SHOCKED and excited so of course we inquire and get a quote and get booked right away. Fast forward to today, I have two small ductless ac units in my home keeping my living room, dining room, kitchen and bedroom at a crisp 65 degrees while it's 83 outside. Don't suffer this year! Call them! Anyways, Josh and his team Marcos, George and Eddie did an awesome job! The unit placements looks great, they tore out my old wall heaters ( I didn't get the holes patched but they do offer the service), they also make sure to protect your floors since they will be walking in and out. All around the company is very professional, friendly and the quality of work was great. Thanks guys! I won't suffer the heat this summer!

John B.

9/20/2022

William came to repair our AC units. It was more than 105 degrees and he gladly went on the roof and attic to diagnose the problem. He recommended two reasonably priced fixes and returned to implement them this week. He was professional and thorough. Solid shop would recommend highly.

Adrienne S.

9/17/2022

I contacted IRBIS about fixing a leak from my A/C system. I was grateful that they were able to send a technician out later that same day. The technician fixed the problem and was very professional. He was great about answering our questions.

Zade F.

11/13/2021

Raymond came out to give an estimate for replacing our furnace and a/c. Although we did not end up going with them this time, the whole team was professional, responsible and knowledgeable.

David K.

12/01/2021 12:00:00 SA

I just had the team quote me a UV light and Carrier Infinity Electronic cleaner to go with the complete Carrier system they put in for me last year. The work was done on time and within my budget. I recommend using IRBIS for all your HVAC needs. Thanks Guys!

Patrick S.

12/30/2021

Originally we had Irbis come out to fix an overflow drainage issue with the AC. They did a great job with that. We also signed up for their regular inspection, maintenance and filter change plan at that time. As new homeowners, it was great to take at least one thing off our todo list like that. Just got the heating inspection done recently. The tech was very professional and I appreciated him walking me through the inspection results with pictures and everything. Great service!

Tony O.

12/30/2021

This is second time I used IRBIS, the first time was for my house and I previously had multiple people come trouble shoot and couldn't fix it. IRBIS fix it and while it wasn't cheap, at least they fix it when no one else could. 2nd time I used them was for replacing an old furnace at my rental property and they did a great job and covered the carpet area to keep things clean. The install looks neat and better than the Furance at my house!

Michael O.

7/29/2022

They tried to sell me on the the most expensive unnecessary solution. Be careful when looking for someone to help with your HVAC system.

Sumeet G.

11/09/2021 12:00:00 SA

I called them for HVAC maintenance and they scheduled the appointment for the very next day. Their technician Hugo arrived on time and did an amazing job. He cleaned the furnace, changed the filter, inspected the vents and explained me what he is going to do. I highly recommend them.

Vishnu V.

1/26/2022

I called Brian for a dispatch and thermostat installation. He gave an exorbitant quote of $200 usd per thermostat.

However when I spoke with their another customer service employee Jane, she quoted 115 for dispatch which included thermostats installation.

I feel cheated with Brian's quote and looks like they are exploiting client who aren't well aware of costs involved in thermostat installation.

It did not even cost 200 usd to buy a thermostat but the installation will cost 200 usd if you choose these guys. Even google costs only 50 usd per thermostat installation.

I have had a good customer service with Jane, however I feel Brian isn't honest.

I would like the owners to review the experiences of clients and improve.

NOTE: I have a written proof of our yelp conversation but I will post it here, if the owner wants me to post it.

AnhThu N.

03/03/2022 12:00:00 SA

The IRBIS crew are Joshua, Hugo, Martin and Daniel were on time, professional went above and beyond what we could have expected.

They have installed the brand new Carrier Heater & AC for my house. They finished the job in timely manner in one day. Friendly team, honest and professional we highly recommend them all. Thank you so much!

Debbie P.

10/03/2021 12:00:00 SA

When my dental office's A/C stopped working during the summer, our manager at the time first called the original company who installed the unit, over 20 years ago. Their technician kept putting off the appointment, charged us $500 to fix the issue, only to have it malfunction again in 2 weeks. Reluctantly, the tech came out again, said that there was nothing he could, gave us an exorbitant quote of $10,000 to replace the machine, and threw in his uninvited comment about not liking dentists and dental offices, thereby insulting my RDA's as well. Needless to say, we never called that company again.

We recall using IRBIS for our home's heating unit in the past, and we were very satisfied for their excellent service. Thus, I decided to try them for our dental office as well. BEST. DECISION. EVER. The IRBIS representative who came out to give a price quote, Raymond, arrived promptly and well-prepared with a detailed folder that explains our options. He explained what the project would entail to my RDA, the time frame under which it would take, and gave us a reasonable price quote. He sent me an email that reviewed each package, and once I confirmed, they sent me an approval message immediately. Raymond was there step by step, when our landlord had concerns about the installation process. It was reassuring that Raymond even replied to my emails on Saturdays and Sundays, within 15 minutes. That was speedy service. I forwarded Raymond's responses to each of the landlord's questions, and he felt confident enough to give me the green light to proceed with the installation. Whew!

Once the basics were established, Derek did a superb with scheduling the actual appointment. They originally had an October installation date, but I asked for an earlier day. Derek replied to me right away each time, and got my office scheduled within 1 week, on a Friday in which our office is closed. We had a lot of time and day restrictions, but Derek navigated all of the criteria expertly. Whenever I had a payment or scheduling question, Derek was extremely responsive and professional. He really goes that extra mile to explain things to clients. I felt really badly when the payment check from our new bookkeeper did not arrive on time, but Derek was very patient and understanding. He went out of his way to drive over to our office to pick up the check, and he had to wait for the delayed FedEx person to deliver it that late afternoon. Even after the check delivery, Derek still stayed late to explain what the buttons meant on the remote control. My dental assistants were also very impressed by Derek's kindness and conscientiousness.

The installation technicians, Dzmitry and Martin, arrived on time. They had to move a shed in the back to get to the wires, and they moved everything back like it was originally. The installation was fast and they finished up ahead of schedule. Everything in our office was left clean, and the installation was immaculate. They removed the old unit and installed the new one exactly to my specifications. It was perfect.

The air conditioning works so well. My RDA's said that they wanted to move in and live at the office, with the perfectly controlled temperature. The unit is so sleek and modern, adding a high-tech, aesthetic appeal to our office. If anyone is searching for a top notch A/C and heating company with unparalleled customer service, look no further than IRBIS!

Yang L.

2/28/2022

The team quickly respond to my ask to install AC and was able to schedule something very quick. The guy explained to me clearly about the different component/service of the purchase.
At the day of the installation, Joshua/Hugo came and do a very efficient job. The task is more complicated than planned, which requires a pump to drain the water. The team is able to respond quickly and get everything ready in a few hours. The whole job was done in a day.

Recommended for anyone seeking to install AC. (better schedule in the cold times)

Manami B.

8/15/2022

They did a nice job. They fixed our AC and replaced the thermostat. William is a very good technician. Price was fair. I recommend.

Shaun C.

3/29/2022

5 star. Their work was extremely clean and i was very happy with the way it came out. I'm in construction industry myself and i was pretty impressed with the detail and clean job that was performed. I believe i had 2 crews working my project. My project was pretty involved, I have a 2 story house with original broken ducting in between the floors. Are a long story short i have all new ducts installed above my second story in the attic with new ceiling registers and under my crawl space on the bottom floor with floor registers abandoning the old ducts all together. I had 2 heat pumps (totaling 3.5 ton equivalent) installed with 2 different thermostats one for each upstairs and downstairs that run independent of each other but with the same 2 zone outdoor unit. Couldn't be happier with the end result. Even after some bumps on a wall and removing of door to get the downstairs unit in such a tight closet space, they had a handyman come afterwards and reinstall door, trim, and wall texture plus even paint that i supplied. Downstairs closet was lined with insulation and foiled bubble wrap which looks very nice and sound is dampened to be incredibly quiet. Upstairs is an attic installation with new attic access installed and trimmed out with a work platform and switched light for technicians maintenance. I had 1 issue, i was told i would get 2-2 ton systems (4 tons) but once work was started i was notified the attic will not fit a 2 ton unit. They downsized to a 1.5 ton which concerned me but the owner came and did a complete calculation on my upstairs and proved to me a 1.5 ton would suffice. With the hard numbers I believed him. Other than that my experience was amazing and i would definitely recommend to family friends and really anyone who needs an updated system. Also, i was assured in writing that if the upstairs system is struggling to keep up with demand they would do additional measures free of charge to make sure that system WILL WORK, including insulating attic, installing attic fan, and even adding a cassette mini split to master bedroom if needed. Very good peace of mind from this company. 5 stars hands down

Julie W.

6/24/2022

Great experience with IRBIS! Kenneth, the technician is very professional and responsive, explained exactly what was done , very careful work. Now I know why they have so many 5 stars review.highly recommend !

Anton E.

01/07/2022 12:00:00 SA

Professional, prompt, transparent charges, communicative and responsive. Highly recommended. I will be hiring them for our next HVAC job. Thank you.

Nash R.

8/18/2021

Hugo was awesome! Highly recommend these guys. Very timely, professional, and go out of their way to help you.

James U.

5/26/2021

First, if you are looking at HVAC yelp reviews, I'm sorry!

Our AC stopped working and I called a few places. Some told me I would need to wait a week, while others seemed gimmicky and were not clear with their process or costs. I settled on IRBIS because they were priced fairly, they were professional on the phone, and they could have a person come out the next day. I was shocked when I received a call a few hours later explaining that they had an opening later that day! When others quoted me appointments a week away, IRBIS arrived on the same day.

I received a text and email that Francisco was on his way with GPS tracking, so I could estimate his arrival accurately (Nobody likes waiting around during a vague two-hour arrival window). Francisco was incredible! He had the AC running within 20 minutes. He wanted to be transparent and showed us that he was installing a new part and opened the packaging in front of us, then gave us an honest assessment of the state of our AC. He gave us three purchase choices (just the fix, fix plus a later service, and fix plus a service and a few more options), and we settle with the second choice.

A couple of weeks after the initial repair, Francisco did our service. Again, Francisco was professional, friendly, honest, and service was priced fairly. What more can you ask for when dealing with home repair?

IRBIS, if you are reading this, Francisco deserves a raise and/or promotion!

Jennifer P.

09/08/2021 12:00:00 SA

First, Irbis was able to send a technician out... the same day!!

Hugo, the tech, is awesome!! Two days in a row and his disposition, knowledge and diligence were without question the best I've seen in ages.

We are now enjoying cool AC!!

Thank you to Hugo and Irbis!!

Albert W.

9/21/2021

I had water coming out of the drain line over the sink every time the AC was ran and it got to be a major problem as the water would increase and start stain the sink. This went on for at least 2 months. I had 5-6 HVAC repairmen either consult and/or come out to look at it. The suggestions ranged from replacing the entire unit to replacing the pan which was on 4-6 weeks backorder. Needless to say, this was turning into a nightmare. I was referred to IRBIS by another company and eventually spoke with their technician, Hugo, who come out, cleaned the drain line and completely cleared the issue. So I want to give a big shoutout to Hugo for coming through and being professional at the same time.

Patrick H.

03/11/2021 12:00:00 SA

Loved the process from start to finish. Vadim that came to look at our needs was thorough and helpful.

The quotation app or service software they use is fantastic. I got a detailed quote almost immediately.

I decided to do the work a few months later and the response time was fantastic.
Then the team under Nathan and Serg (and I forget the other chaps name) were great. Professional hard working and service oriented.

The furnace they brought turned out to have been damaged during shipping and they called the office and had a replacement delivered within an hour. Super super fast service.

Full HVAC system replacement in one day finishing at 5pm and they both work fantastic.

H L.

6/28/2022

We replaced our old furnace with a new furnace + AC system and overall the experience is great. The whole team that I worked with are super friendly and professional. Highly recommend.

Sachin Y.

02/05/2022 12:00:00 SA

I was looking to replace our old furnace with a new central air conditioning specifically with a heat pump solution. Raymond from IRBIS suggested a solution that was perfect for us. It's a hybrid system of carrier ductless heat pump with carrier air handler installed with ducts. The outdoor unit is compact and quiet with efficiency of 16 seer to 25 seer. They also installed whole house air cleaner tech pure along with UV light. Raymond was very knowledgeable and answered all the questions patiently. The installation was done as scheduled and professionally. Will definitely recommend IRBIS and Raymond.

Prasad K.

6/16/2021

Just had an HVAC installation done by IRBIS and I wanted to commend
them on the excellent work that they did. David Williams came to '
our home for the initial visit and gave us a quote for installing
the AC, replacing the gas furnace (which was really old, though
in working condition) and a whole house fan. IRBIS' quote
was not the lowest, but I would say it's a fair price for the
quality of work that they do.

The installation appointment was set for mid-June and our project manager
was Ryan Omar. Ryan was on top of the project throughout the process
and communicated promptly with all updates. The permit for the project
was obtained promptly and in time by Derek Nguyen.

On the day of the installation the lead tech Oscar Rubio
and his apprentice Eric Capella arrived promptly. They both wore
masks and shoe covers and had drop cloths to protect the floor.
On the second day we had one more technician Ricardo Leal to work
on the team, and on the final day Oscar and Eric worked the entire
day to get everything completed. The technicians are courteous,
knowledgeable and meticulous in their work and very professional and
methodical in their approach. They did the vacuum test after all the
lines were welded and in place. The vacuum level reached was very good
which showed that the welding was done well. They worked in the attic
to install the attic fan when it was really hot in the attic, and in the crawl
space to install the refrigerant lines, condensate drain line and the
dedicated circuit for the AC from the electrical panel.
All work has been done to code, including installing a dry well
for the condensate drain line. I am sure the work will pass inspection
with flying colors. After the installation they cleaned up everything
and gave me a technical walk-through for the equipment. They showed
me the breakers at the panel, and labeled them clearly.

IRBIS also installed a Soft Start kit for me upon my special request.
The Soft Start kit Easy Start ASY-368-X48 BLUE is nifty device
that learns and optimizes the start sequence for the AC to reduce
the peak start current and torque, thereby increasing the life
of the AC compressor. It learned from 5 out of 7 initial starts
and brought down the peak start current from 66 A to 30.7 A

I am very happy with the quality of the work done by IRBIS
and would recommend them very highly and without hesitation

Zachary H.

6/15/2022

Just had first HVAC unit installed- Josh and eddy were fantastic. They worked efficiently and made sure to walk us through the system so that we were knowledgeable as well. Will absolutely be recommending to others.

David M.

06/12/2022 12:00:00 SA

As I'm sure is typical, AC failed during our most recent heat wave and expected it would take a while to get service as a result. Contacted IRBIS Friday afternoon, they responded within the hour and we had an appointment for service set up for the next day, Saturday. The technician, William, arrived early, and I was very impressed with his knowledge and diagnostic skill. It turned out we had three faults in the system: fuse and transformer in the heating/cooling controls and faulty mechanical switch on the AC unit itself. William worked systematically through these problems one after another, keeping us informed of his progress and strategy throughout (which being a physicist myself, I very much appreciated). I'm sure YMMV, but for me the service was prompt, professional, efficient, and transparent and the overall experience first rate. Definitely recommend.

Steve S.

11/15/2020

Life saver. Every single HVAC Company was completely booked for many weeks. My rental property needed a furnace immediately, Vadim showed up on 1 hr, gave a very competitive Quote for a carrier furnace, dropped off room heaters in a few hours so that the house can be warm.

Appointment was scheduled for for the next day and the Installation went very smoothly. My renter's were very happy. Vadim you are the best !!

Hasan K.

06/10/2021 12:00:00 SA

Had Skyler come out to check a water leak from our upstairs bathroom into the downstairs bathroom.

Came on time, spent close to an hour to inspect and find the source of the leak. Skyler gave us all the options and detailed information on solutions.

Very satisfied with the quality of service.

Robert S M.

03/07/2022 12:00:00 SA

Very professional and responsive. Lots of detailed info by email for upgrade options, competent technicians, quick and high quality work.

Fangplex F.

1/31/2022

Great responsiveness from both William and Derek to scheduling and working to find the quickest and best solution to restoring heat for the property. They did a full heater/ductwork replacement within a couple days. William was particularly helpful in explaining multiple options to resolve and answering all my questions before and after the job. Would have no problem calling IRBIS again for future jobs.

Ellen I.

01/04/2022 12:00:00 SA

Kenny came in to do our AC maintenance. He was very courteous and knowledgeable and did a great job cleaning up our old and neglected AC unit. Really happy with the service and will not hesitate to hire them again for future jobs.

Lee R.

5/26/2022

Steven arrived on time and got me back in the Chill zone quick! 5 stars for outstanding service! Could not be happier!

Max K.

03/11/2022 12:00:00 SA

The measure of a business is how they respond when something goes wrong. After an initial snafu, I am happy to say that IRBIS went out of their way to make things right. The company's COO, Tim, personally reached out and worked hard to solve the problem. Their chief engineer came up with a creative and cost effective solution to my heating problem. HVAC problems are never fun, but I wholeheartedly recommend IRBIS for any HVAC problem you might have. I am a happy customer.

Colin C.

09/01/2021 12:00:00 SA

I contacted 4 five-star yelp review HVAC companies for quotes before deciding on the fourth quote which was IRBIS. When reading reviews, I think a lot of people want to know why they made their decision. Mine was simple. All 3 of the other HVAC companies quoted me for central AC AND HEATER which I did not want and communicated that when I requested a quote. I just wanted central AC since my heater was still new. When I asked to remove the heater from my quote I was ignored, so the decision was real easy for me. Thank you David for listening to your customer and quoting for exactly what I want and not adding stuff I didn't need, like an electrical panel upgrade and new heater. IRBIS also gives a quote in 15 mins. Can you believe that? All the other HVAC companies I contacted take days just to email me a quote. IRBIS uses Carrier HVAC equipment. It's expensive for a reason. Carrier requires certified technicians so you know you are getting a quality installation. If you want to cheap it you get what you pay for. Sergei and Daniel installed my new ductwork and central AC. They took 3.5 days and did an excellent job. The HERS test was scheduled by Derek and city inspection right after. He's very responsive whether communicating through email or cell. Everything passed and we are enjoying our AC now.

Susan B.

10/14/2020

Travis and Nathan installed my new air conditioner
today. They were a great team, and obviously really knew their stuff. The installation took a lot longer than any of us anticipated, but they were cheerful and friendly even though dead tired. They made sure I understood the system before they left. Travis even took time to fix an unrelated problem and took away a big piece of detritus that I didn't know how to dispose of.
Thank you guys. I recommend you highly!!

Nikhil A.

06/10/2021 12:00:00 SA

Great service! Took care of a problem that other plumbers failed to solve. Skylar kept me entertained along while he ran his machine. He was very thorough and gave me some good advice about avoiding problems like these.

Yifan W.

06/09/2021 12:00:00 SA

My toilet started leaking last week. I sent a quote request to IRBIS and they responded very quickly. Their plumbing technician Isaac came and fixed the leaking problem for me. He wore a mask and was very professional during the whole time. Highly recommended IRBIS if you need help with plumbing problems.

Jeremy H.

6/18/2021

It can be hard to find a technician and company you can trust to do the best work on your house. I recently moved and needed to find a reliable, trustworthy plumber to replace the wax seal on my toilet. Skylar came to the rescue and not only replaced the wax seal but also offered recommendations for new toilet options that I could take to Home Depot. He came back the next day and installed the toilet with an upgraded wax seal. I will be using IRBIS and requesting Skylar for all future plumbing needs!

Shankaran G.

09/06/2021 12:00:00 SA

We had installed an AC unit last month. I went with IRBIS looking at all the positive reviews. The whole experience has been very frustrating so far. While installing the AC, technicians broke the drywall ceiling. I can understand mistakes are unavoidable but how they address the issues shows character. The project manager was quick to setup a contractor to fix the ceiling. The contractor did a bad job fixing the ceiling. There was no follow up from IRBIS. We had to go out of town and we ended up not using the AC the whole month. We came back and turn on the AC unit and phew it's not cooling the house. The frustration continues. The AC worked only for 4 days. They are booked due to hot weather and apparently I have to wait 3-4 days for a technician to come and fix the new AC unit that worked only for 4 days.

Meredith S.

7/13/2021

We were extremely impressed with IRBIS, who we recently used for AC installation, furnace replacement, and duct replacement. The individual sent out for the initial consultation was knowledgeable and provided us with a variety of options at different price points. He also talked us through the pros and cons of each option.

When it came to install week, the entire team was polite, punctual, and hard-working. Sergei T. approached our furnace replacement with military-like precision. Daniel C. and Hugo E. were very careful to protect our spare room while removing the old ducting and were super efficient with the new install.

Our system has since passed all the required efficiency and permitting checks. The entire process was seamless from start to finish!

W C.

11/15/2021

Irbis installed a tankless water heater and ac and rebuilt the ventilation box at my home. The work was done on time and with quality. One thing that is exceptional about Irbis is their professionalism. They are respectful and friendly in their communications. They arrive on time and are focused on getting the job done as quickly and efficiently as possible. Major kudos go out to Raymond for quoting and customer liaison and to Daniel and Sergei for the high quality of work.

Pam M.

8/22/2021

Very thorough & responsive. They explained exactly what was done, sent us pictures of everything. Highly recommended.

Ethan S.

5/14/2021

Great, very professional, careful, thorough work. Francisco is great! We have been through three different companies to try to fix our ten year old a/c system. The other guys all just wanted to replace. Francisco said with maintenance he can keep a system going for 30 years, why throw away more than $10,000. This company does the job right. I highly recommend Francisco and IRBIS. Thank you very much!

Patrick X.

05/02/2021 12:00:00 SA

IRBIS HVAC isn't a business immune from making mistakes, but they really care about their reputation and customer satisfaction.

I ordered a new heat pump system and installation, Nathan and Hugo spent a couple days on site, being polite and effecient, and I was pretty impressed by the quality of the work.

They did forget a couple things, like the uv light and the soft starter(for my battery powered backup system), but Nathan followed up actively and quickly solved them.

I would recommend IRBIS to have a more careful and better trained crew, especially around Ecobee and tesla power wall, but afterall the positive attitude matters most eventually, which is the most appreciated merit from me.

Lauren W.

8/13/2021

IRBIS responded in a very timely manner when I requested a quote on Yelp for my AC repair. When at first I didn't respond, they even reached back out to see if I still needed assistance. Indeed I did! They were able to make a next day appointment. The day of my appointment I received a text letting me know that technician Hugo E. was on his way. Technician Hugo was professional, tidy and had excellent customer service and communication skills. He was able to explain to me what the problem was and the different options/packages I could purchase. This felt very respectful of my autonomy to choose the best option that works for us at this time. His work was efficient and he was very knowledgable about AC units. I highly recommend the services of IRBIS.

Robert G.

9/15/2021

I contacted 5 suppliers for bids on a New Air Conditioner and Furnace. IRBIS was 2nd best in bid price, but best in providing a detailed list of what they would do.

They did a great job of installing and their technician, were clean, friendly and efficient. Job was done in about a 1.5 days... Only small problem was when they installed a NEW filter in my system, they threw out my $60 re-cleanable filter... When I mentioned this to management, they reduced my bill by $100 to allow me to buy a new filter and $40 extra for the inconvenience... I really appreciated that consideration.

I would highly recommend this company, they are efficient and have integrity.

Thanks again for the great job.. - Bob G. (invoice 17014990)

Charles F.

06/01/2021 12:00:00 SA

Text message with map showing where he was and estimated arrival time is great. He knows Carrier products, unlike my original installer.
Very efficient replacement of my defective thermostat.

Ann M.

12/31/2021

The technician who cane to our house provided detail explanation what we would expect during the installation. We were notified when technician were on the way to our house. After the installation was done, the technicians put everything back to the place and cleaned the area. We did not need to put any effort for cleaning up. Their after sale service was excellent. They resolved the issue in timely manner. I highly recommend.

Reuben J.

09/10/2022 12:00:00 SA

Our a/c unit died on 9/7/22 during the hottest time of the year. I called around 6:30pm that night and spoke to Jane, hoping to find some luck in getting a service technician out soon. Since it was a busy time with the hot weather, we scheduled an appointment for next Tue (9/13), which was the earliest available. Jane let us know that she would speak to the manager about seeing us sooner if something opened up. I wasn't very hopeful that we'd be seen any sooner due to the record setting hot weather and everyone else's a/c units needing attention as well. And so I mentally prepared myself to stoically survive the next couple of days in our condo oven. However, on Fri (9/9) morning, we received a call from IRBIS, stating they would be available to see us around 3 to 4pm. We were then seen by our service technician, Steven L. and his coworker, around 2:30pm and they started working on our a/c unit immediately. After 30 to 40 min, Steven and his coworker were able to get our a/c unit back up and running again!! Steven and his coworker were lifesavers and saved us from this heatwave. I can't thank them and IRBIS enough for the fast, prompt service with the attention to detail we received. I truly recommend this company for all HVAC issues. Thank you, IRBIS!!

Jayakanthan D.

5/17/2021

They installed furnace and HVAC for me. They gave free consultation and estimate. They priced fair compared to 4 others and were professional and knowledgeable. They took the permit removed old furnace installed new furnace in 1 day, installed HVAC and replaced thermostat next day. I had issue after an year with gasket for a .01 gas leak which they replaced for free. I definitely recommend these guys!

Emily S.

4/27/2021

IRBIS was great to work with. They were able to come out quickly when my furnace was leaking through the ceiling. The issue was resolved and their pricing was extremely reasonable. Their team members were extremely polite and kept the area clean. I signed up for their maintenance plan so I don't get into the mess that got my furnace in trouble in the first place.

Pbwuzhere2 B.

04/05/2021 12:00:00 SA

IRBIS HVAC was by far the most professional HVAC installation service I have used! Chris, who came to provide the free estimate was extremely knowledgeable, courteous and honest about whether I needed a replacement or had more life in my 20+ year old HVAC! He let me make the decision on it and just gave me the facts. IRBIS uses very advanced front end IT systems to generate and provide online estimates (5 options provided to me right during the estimate visit!). After that scheduling them is easy once you accept any of the estimates. Travis, the Tech lead came with his Team for the install and did it exceptionally & very professionally. The install was done in a day (even though the estimate was given for 3 days max.). IRBIS assigned a full Team to support the Project - a PM, a Finance person, an Office Manager, a member to obtain the Permit even! All interactions via email and phone were promptly responded back, leading upto to install.

I would recommend IRBIS to any friend or Family in a heartbeat! And to add to it all, their pricing is extremely competitive (best among the ones I researched!!). And to close, they definitely were very Covid conscious through it all! Kudos to IRBIS & Team!

Robert B.

6/15/2021

Old toilet needed to be replaced so I requested a quote from IRBIS. They responded quickly Sunday the same day. Skyler came by Monday morning and told me what kind of model to get. Ordered on Monday and had it Tuesday morning. Skyler came by shortly after and had installed in about 20 minutes.
Fast friendly knowledgeable service. They will by my go to plumbing service from now. Thanks to everyone at IRBIS. They made it easy to get the job done.
Rob

Josh N.

09/06/2020 12:00:00 SA

My outdoor compressor stopped working end of last summer. It's an older unit but main HVAC indoor still working.

Had an outfit come by two years before saying the indoor unit was irreparable and pushed selling brand new hvac/vents/everything for $13k! My electrician buddy came out and cleared out the clog by replacing the pvc drip system. Repaired the problem and worked great. B/c of this I was leery of vendors claiming something CAN'T be repaired, but after troubleshooting and doing everything I could, I knew I needed professional help.

These guys took care of the problem right away and for less than I thought it would take. So thankful they could resurrect my old unit! Thanks. Completely recommend.

Nasser G.

3/30/2020

Our heater blower started making noises around 4 months ago, and it finally gave out last week. I made an appt for Friday with Irbis HVAX. Dan came in on time, diagnosed the problem and took our motor and blower with him. He came back on Monday morning with the new parts, installed it and we we were up an running. Awesome and quick service. Would recommend highly! :)

Nicholas C.

08/03/2021 12:00:00 SA

Steve and Travis installed AC to our SFH. They did a great job, including cleaning up after themselves and walking us through the equipment installed. They made sure the equipment works as expected.

Alan H.

02/03/2021 12:00:00 SA

Technicians arrived on time. They were professional, efficient and courteous both on the diagnostic call and the subsequent install. I was given multiple options and when the install came it was done quickly with minimal noise and disruptions. I would recommend IRBIS without hesitation.

Stephan K.

3/27/2021

IRBIS helped fix our previous contractor's bad hvac install. We had a poorly designed system where most of the heat was going into one room. IRBIS helped diagnose two main issues, a Freon leak and bad airflow design. All the technicians who we dealt with at various stages were very friendly and showed us pictures of what was going on with the leaking and problems with the attic ducts. For the airflow problem, IRBIS was able to give us different pricing options on what to fix. We chose the middle price option.

Travis and Frank came and installed an extra register and return vent in a room that was not getting enough heat. Again, super friendly. They were also mindful of keeping our place clean, spreading out drop cloths to cover the floors and even thoroughly vacuuming all the dust and debris after they finished. End result, the heat distribution is a lot better!

Wz Z.

05/06/2020 12:00:00 SA

Their job is ok, customer service is good, corrected and responded fast about their mistakes during the repair. I probably will give 3.5 but no half star choice in yelp though.

I asked for heating and cooling inspection and estimate, but they only did for cooling. Also they went ahead to fix cooling without giving me a call to approve it first even if I specifically told them to do so.

After I reported both issues to their office, they were able to address it quickly and gave me some discount over their mistakes. So far I am ok with their service.

Ryan M.

6/14/2021

Skyler was great! Great customer service and really efficient and quick. Definitely recommend.

Seamless D.

1/18/2022

In Silicon Valley one has to accept that everything is super expensive, and contractor quotes are no exception. So I've decided might as well go with a great rated compamy. IRBIS was pretty top notch, thanks (still expensive but no regrets, had another contractor calling me rudely and pushy like some Bronx car salesman).

Stephanie L.

11/15/2019

Francisco did a wonderful job repairing our broken heater. He promptly arrived in the window quoted; efficiently trouble shot and fixed it!

Everything about the process went as smoothly as it could have gone. The initial quoting process was easy and I got responses back within minutes of sending the inquiry. Scheduling was fast and easy. They also had multiple availability slots on the day of...and luckily Francisco was able to repair right on the spot.

Highly recommended, and will definitely be calling IRBIS again for the next time we need HVAC work done!

Jill C.

11/11/2020 12:00:00 SA

I requested a quote on Yelp for a furnace checkup/cleaning and received numerous replies right away. Irbis described exactly what service they would perform and the price, which was surprisingly economical. I scheduled a visit for the next day and received follow-ups via email and text when the technician was on the way. He arrived promptly, wearing a mask, and put on booties to protect my carpet. He got right to work cleaning, testing, changing filters and tuning up the 20 year old furnace. He didn't try to upsell me with other products and services. The visit took about an hour. I'm very satisfied with the prompt, courteous and prompt service.

Ben F.

06/02/2021 12:00:00 SA

Recently had IRBIS HVAC install an entire HVAC system in our pad and had a really good experience with them!

We shopped around and got quotes from quite a few local HVAC shops - IRBIS was middle-of-the-road in terms of the quotes we received - however, we felt much more confident and at-ease with the IRBIS' technician than the others that had visited our residence.

The planning process was painless - just had to approve the quote and wait for the installation to happen.

Our house is a bit of a challenge with regards to installing an HVAC system - there's about 18 of maximum clearance in the attic (just enough for return ducting), and the rest of the ducting had to be done in the crawlspace beneath the house. Extra space was a bit of a luxury - and the installation crew (Travis, Stephen, Ricardo and Hugo) did an awesome job getting everything installed. Everything works and looks great.

Overall, I'm super happy not only with the HVAC system, but the experience overall. Highly recommend IRBIS!

Ding Y.

1/29/2021

The team was doing a great job! Polite and nice guys with quick and solid service. They also have both budget friendly and premium options, we can choose what we like.

Frank C.

6/29/2021

I reached out through Yelp. They said they can come at a fixed time. I asked them to confirm and they did. They asked me to send an email with pictures. I did. They wrote in the email I'll hold the 12-2 pm window for you.

On the day of the appointment, they wrote I do not see any appointment booked for today. The problem is that we cannot take this job at the moment.

If you want to make an appointment and for someone to show up I suggest you go with someone else.

Ankit A.

11/21/2021

Thank you Hugo for a thorough job! Appreciate it.

Mike Q.

11/25/2019

Very impressed with the service I received from IRBIS. I contacted them on a Friday, and they were able to get an appointment for me on the following Monday morning. The technician was prompt, solved the problem with my wall heater quickly, took the time to explain what was happening and what to do next, and was on his way. The pricing was reasonable, I signed up for the annual maintenance plan since it wound up being cheaper since they drop the initial fee.

Also appreciate that their Instagram game is on point.

Eric G.

6/25/2021

Super fast service, great communication from Skyler who quickly assessed the job and fixed a clog that was very deep in the sewage. Would definitely recommend.

Alexis C.

6/23/2021

Skyler was fantastic, spent time with me on the phone trying to diagnose the problem. Able to come out that same day even though issue non urgent. Office staff responsive with quote. Great customer service from Skyler upon arrival, fixed the issue within an hour. :)

Theresa E.

09/12/2020 12:00:00 SA

So after a not so good first impression of this company, I wanted to update my review.

I initially wrote a 2 star review for this company after one of their technicians no showed for our initial appt. I decided to delete the review for the following reason.

After contacting the company about the issue, the owner Vadim reached out to me to see if I would be willing to give them a second chance. He offered to come out himself at a time that was convenient for my schedule. I was a bit hesitant, but decided to give them another chance. Vadim stuck to his word and came to my house the next day, on time.

I was not able to be present for the appt, but my hubby (who was pissed off when the first technician no showed) was very impressed with Vadim. He said Vadim took the time to really go over the different options, explained why he recommended or didn't recommended certain things and also provided very reasonable pricing on a few different options for a new AC unit.

We are still trying to determine which option we want to go with, so I can not comment on the installation process. But I will definitely update my review once everything is done.

Vadim thank you for caring about the customer experience and for going out of your way to make things right.

G C.

07/01/2021 12:00:00 SA

We previously requested a quote for A/C repair, & from the friendly voice who transferred me to Tim, to your professional verbal, emails, text communication, transparency, response time & follow up exemplifies how a business should operate. Unbeknownst to us at the time that you also repair plumbing, that is why we reached out to you for our plumbing repair today.

Thank you for the prompt response & service provided by Skyler today. After sending images of toilet repair needed, we appreciated the estimate for labor, parts & transparency of additional parts over the phone, not wasting our time & your time. Skyler is skilled & experienced & repaired our toilet without further major issues within minutes, & able to make an adjustment to a 2nd toilet without incurring a fee. That's customer service! Skyler's honesty & integrity is a reflection on IRBIS. Will call IRBIS again for service & ask for Skyler!

Laurence L.

10/15/2019

The team at IRBIS is amazing all around. From their response time, pricing, and quality of work, everything is top notch. I reached out to them initially to request a quote for replacing an AC unit in one of my clients' homes. We were able to schedule the visit the next day, got the quote shortly after and hired them to do the work. After meeting with them compared to the other company we reached out to, IRBIS was a no-brainer. Vadim, who came out to do the inspection, was great with explaining their process and the work that needed to be done.

Their work was very thorough and they were sure to keep everything tidy and clean during and after they were done. Since this experience, both my clients and I have high regard for the work IRBIS does and have recommended them to others as well. I will definitely be giving them a call next time I'm in need of their services!

Tuan H.

01/08/2021 12:00:00 SA

Our furnace & AC was old and needed to be replaced. Ryan came out and gave us a great price quotes, also my cousin recommended us to use IRBIS HVAC because they were very satisfied with IRBIS HVAC when they had to replace their furnace & AC too. We are very happy with Travis & Daniel who came out to do all the hard work and walked us through each steps & explained to my wife & I what that they did on this project.

Highly recommended and will definitely refer IRBIS HVAC to all our friends or whoever needs HVAC work done correctly. Again Thank You Ryan, Travis & Daniel

Elizabeth M.

11/20/2020

Did a great job installing the heating and AC. It took about two days to finish. It works great .

Suresh M.

11/22/2021

I changed my 31+ year old HVAC and every one from IRBIS were very professional. There was more work than I originally thought since the duct pipes are a little too hard to re-insulate. Eric, Hwan and the entire team tried their best to get everything done in 2 days including working late on the last day. I will definitely recommend IRBIS to others for their HVAC service.

Jim M.

5/14/2021

I scheduled IRBIS several days ago, to come bid on replacement of my AC System and Furnace. Woman on the phone was very nice.
Appointment window was from 11am to 1pm. When no one had showed up by 1pm, I called and was told that my appt had been
re-scheduled.... without informing me, the customer! They apologized, and I was told I could re-schedule for next week, but that
Actual work could not be done until 2nd week in June (one month out). I politely declined. At least they told me... and didn't sign me
Up and string me along for a month.

Janine M.

8/24/2020

Vadim came out today to fix my 17 year old central air conditioning unit. I had been without air for the past 10 days. Vadim was polite and professional, wore a mask and had everything working in no time at all. I highly recommend this company!

Ali N.

2/18/2021

Yes - 5 star rating for IRBIS!!! very responsive, automated updates to my phone showing when is the arrival time - the technician, Francisco was professional and did a great job to diagnose the heater issue right away and fixed it. Highly recommend there service. thank you for the great job.

Michelle G.

12/15/2020

Francisco Villalobos was great! I wish I would have taken his direct number so I could be sure and get him every time. Professional, courteous, prompt, friendly, & quick! Thank you Francisco!

Chitra J.

05/07/2021 12:00:00 SA

I had this HVAC company referred by AHS for the furnace repair. Initially the guy whom they sent could not figure out the problem, came over second time and tried to convince us that there was no issue even though the heat was not up. After more than a month without heat Daniel came and fixed the problem. I really appreciate Daniel and IRBIS for following up with us to see if the problem was resolved.
thank you

P T.

7/27/2019

This is overdue. Ryan came out over a month ago to take a look at our ducts, a/c, and heater.

Another company had recommended I overhaul all of it, actually making me feel like I was negligent if I didn't. It didn't feel right, so I called IRBIS to get a quote.

Ryan was professional and honest. He explained what could be/should be installed and timeframes- and then sent the quote within hours.

It's not quite time yet to get the work done, but when it is, I'll be calling them back to get it done.

Sash S.

11/27/2020

Chad and Nathan did our install today and it couldn't have gone smoother. They were incredibly efficient and respectful. Finished the entire central AC install in less than half a day. They went above and beyond to make sure the job was done right and that we were happy with the end product.

Lisa W.

9/20/2021

We got estimates from a number of well known companies for air conditioner installation for a classic SF Edwardian home. Not an easy job. Ryanat, Juan and the team were consummate professionals. The installation is sleek and works beautifully. Ready for climate change and these warmer SF days. Thanks and couldn't give a better endorsement than total 5 stars.

Chris O.

05/12/2021 12:00:00 SA

Great experience with IRBIS Inc. Inc. from start to finish on my AC repair Carol at IRBIS HVAC Inc. was very responsive and made appointment scheduling easy. Email, phone, and text messages kept me updated which I really appreciated. Francisco was awesome. Francisco showed up on time and ready to work. Francisco diagnosed my problem quickly, efficiently, and explained what he was doing through the entire process. Where I thought Francisco truly delivered superior service was in his ability to think/work outside of the box to resolve my AC issue. He didn't merely offer a single replacement solution but, provided a fix...and fixed the issue! I would definitely recommend IRBIS HVAC inc. to family and friends. Fast, reliable, and honest HVAC services.

Cecilia G.

10/19/2021

We hired IRBIS to replace the 40+ year-old furnace at our home. The whole process was very smooth and well coordinated by their office. Oscar and Johnathon showed up on time and completed the installation in one day. They were very professional, efficient, and thorough. We are very pleased to deal with such a nice crew.

Mahisha P.

7/14/2020

Arad came to help with our leaking AC unit and we couldn't have had a better experience. He was professional, quick, and explained what was wrong and how he fixed it. We will definitely be using this company again for future HVAC needs.

Albert C.

8/31/2019

Our AC unit was finally due for a total replacement after years of quick fixes.

Ryan came out and gave a very honest assessment of our situation. He gave us an estimate and didn't pressure us to make any quick decisions.

It took us a few weeks before we decided on using IRBIS to replace our air conditioner. Ryan did have to come back once for a quick review of our setup.

Ryan and his assistant did have a little hiccup on the morning of the scheduled work--something about getting parts that weren't available in their primary spot. Nonetheless, they finished the work in only 1 day and were very nice and courteous throughout the process.

I would recommend them to a friend.

sam h.

9/21/2020

5+ Stars. Oleg and Nathan did an amazing job replacing our furnace with a Carrier Performance 2Stage furnace.

Our positive experience started with our initial contact with Carol via yelp . She was responsive and set up an appointment for a site visit right away. There's no need to leave a voice mail and wait hours for someone to get back to you. Confirmation and updates were sent via text and email. Great communication.

We met Vadim, our estimator. He was on time, informative, and detailed with what needed to be done. He was able to give an estimate on the spot and email of the estimate was sent within minutes. Their estimate wasn't the lowest nor was it the highest. I chose them based on their professionalism and attention to detail.

Oleg and Nathan arrived at our house on time. They were efficient and neat with their work. Oleg answered all my questions and went above and beyond the scope of the project by checking and recharging the coolant level on the AC when it wasn't running cold enough.

Our HVAC system is purring like a kitty when they were done with it.

Thank you Carol, Vadim, Oleg, and Nathan for
an amazing job.

Jason X.

07/02/2021 12:00:00 SA

It was a great experience and they did a very professional job on the installation plus inspecting the duct pipe system I already have on the house. There was more work than I originally thought about but Eric and the entire team tried their best to get everything done in 2 days including working late on the last day. I will definitely recommend IRBIS to others for their HVAC service and try their plumbing service in the future when there is a need!

Marshall H.

6/21/2021

Great service. Helped us install AC at our place and explained exactly what would be done. Not the cheapest quote, but altogether the best package of installation and warranty and service for the price.

Emtiaz A.

08/08/2020 12:00:00 SA

Excellent guys to work with. I had them do central Air Conditioning and heating at my home. All the workers came wearing masks and cleaned up before leaving each day. They also took care of the permits and approvals. Vadim was very helpful in guiding us about different systems and helped us choose the right one.

Nitin Y.

12/12/2020 12:00:00 SA

The IRBIS HVAC team did a fantastic job with replacing my furnace and installing a new AC. From the consultation appointment till final inspection, the IRBIS HVAC team have provided an exceptional service. I would like to thank Vadim, Ryan, Daniel, Sergei for their efforts on how the job was executed.

The IRBIS team members enjoy what they do and and I admired the fact that they treated my project like an engineering challenge and worked their way through.

I would strongly recommend the IRBIS team for your HVAC needs.

Arvind M.

12/08/2020 12:00:00 SA

HIGHLY RECOMMENDED

Amazing customer care and support, even though i went through home warranty for furnace replacement, Daniel ensured he expedite the delivery and ensured a professional installation. Was prompt and came over the same day when i had issues and made sure all were taken care off, his crew were super efficient (Tom) and did a great job, all of them wore masks and Daniel even did a final inspection to make sure everything went well

Alexa H.

2/13/2019

Oleg was on time and was very helpful. He was quick but thorough and fixed our heating problem immediately. I appreciate his professionalism and will be using this company again if I ever need another service !

Vignesh M.

07/11/2019 12:00:00 SA

We hired IRBIS to install our Furnace and AC system which included changing the entire duct system.

1. Started the conversation asking for quote and they quickly sent the engineer to do a rough estimation. He quickly checked the whole place including the crawl area for the ducts etc, and provided the quotes on the very next day. To say frankly, I had put up every possible STUPID question to them asking to explaining the details of which machine will be installed, rates, how it works etc. at least 25 mail conversation back-n-forth and I got the response back on timely manner. The quote came out reasonably well and seemed good at the end of the entire work which they did.

2. Once I decided to go with them, 'they came with an awesome team'. They didn't even waste a single bit of time, rather kept working until the task was done for the day. In spite of completely focusing on the work, they kept answering to all my queries related to the work which I had put to them. 'Usually people like to work alone rather explaining things, but they were super courteous and politely explained every possible thing on what they were installing and how things works etc.'

3. At certain places I asked them like can you please put more sealant to close the gaps near the ducts area even though they had already applied, but still without hesitant they re-applied and made sure all the gaps are filled up properly. Really appreciate that mentality on satisfying the customer words.

4. Once the system and electrical works are done and installed, it worked like charm on very first short - it's not miracle but rather showed their experience in the work they do/did. Hat's off !

5. At the end, they left the place super clean and how it was prior to the start of the work.

Overall the experience with these folks was really great and they did a fantabolous job ! Trusted my guts and really happy @ the end of the day for getting this work done from you folks. Thanks a lot to the entire team !

HAU P.

09/02/2020 12:00:00 SA

Every service is spelled out clearly. The technician, Francisco, did his job and wasn't trying to sell me anything. Honest Business!!! Highly recommended!!!

Louise E.

10/27/2020

Such a treat to have outstanding service. David arrived on time, wearing a mask, greeted me with a smile in his eyes after introducing himself and making sure he was in the right place. He slipped on his shoe covers and went to work. What I appreciate was his promptness, knowledge, professionalism, and his taking the time to explain everything to me about the problems with my heating and cooling system. I strongly recommend this company and especially David Williams. They get my 5 STAR rating.

Louise E

Craig S.

08/07/2021 12:00:00 SA

Thanks to Travis and his crew for the professional installation and taking the time to walk me through the job process. Getting a new air conditioner installed has been a stress free experience and my home is much more comfortable now.

混合物

08/05/2021 12:00:00 SA

Travis and Stephen are tremendously professional, quick, and hardworking! Really appreciate their work on installing ac and furnace!

Barbara H.

6/27/2021

Of course air conditioning goes out during the first heat wave of the summer. Tried to reach a service I had used before but didn't get a response (may be a casualty of COVID) so I went to YELP to find some suggestions and IRBIS was one of the 4 recommendations. They had an appointment available in a couple days so I took it, then was contacted to see if they could come earlier - of course. They were able to diagnosis and fix my system in one visit and the cost was reasonable - even had a senior discount.

Yifan C.

5/21/2021

Travis and Steven are great! Arrived on time, respectful, and gave us clear instructions and a demo. Most important, the AC worked great! Highly recommended!

Apple S.

04/02/2021 12:00:00 SA

Wow , I am very impressed with their customer service so far . I called them and explained to Carol my situation of our AC and she had accommodated me to have someone come in today , still they scheduled me for the assessment even they are so booked and busy . Our technician Justin is very nice and easy to understand. He took a picture of our AC unit and also the one that has to be done . My husband and I just hoping that they will accept the job as we feel so safe and comfortable if they will be the one will do the job . We understand that they will be getting back to us about the estimate . We know that its Friday and its weekend . We dont care about how much as long as they will do a good job and make you feel comfortable thats all it matters . We will not think twice to get them because I know we are in good hands . -Mary Grace E.

Chris S.

1/27/2020

Quick and prompt service - Francisco was on time, competent and polite - figured out what was going on quickly, got me up and running I'm no time! Big props for these guys! Francisco was awesome.

Jason W.

9/16/2020

These guys are top-notch. We rent, and when the HVAC system started dripping water we worked through our property manager. He filed a claim on the home warranty and the first company assigned left us in a worse state than we started. Francisco from IRBIS came out, diagnosed the issues and fixed everything in under 30mins. The original company estimated $2500 for a broken drip pan. Francisco replaced fuses, and blew out the drain pipe to the tune of $190, and we're back in business with AC pumping. These guys are the real deal. Can't recommend them more. Very professional, wore face masks, and very trustworthy. Thank you IRBIS HVAC!

Johnson L.

03/08/2019 12:00:00 SA

There's nothing like an outstanding professional service to usher you to the weekend. We requested dryer repair on a Thursday and Ryan showed Up The following day Friday. He was running late so he made a courtesy call to notify us that he was on the way.

Upon arrival, he immediately worked to diagnose the problem and several minutes later he pulled a sock stuck in the internal of the dryer. The dryer choked on a black dress sock - not the right chow. Try my mother in law's stocking next time.

Ryan was friendly, helpful, and very knowledgeable, the ultimate pro.

We get to dry the clothes this weekend.

Masahito K.

12/04/2020 12:00:00 SA

I must say I have never see an owner of a company cares so much about customer satisfaction. I really love when company treat their customer right. It is rare in these days to see this kind of gesture from an owner of the company.

Long F.

06/06/2021 12:00:00 SA

IRBIS installed 2 Carrier Performance ACs at my house recently. The technicians {Travis R., Daniel C., Eric C.} were professional and did a clean job timely. The project manager (Ryan) and permitting (Derek) were also done smoothly. The company and crew did a great job.

Allen S.

06/05/2021 12:00:00 SA

Skylar showed up on time. Dug right in and resolved my problem quickly. He was pleasant to deal with and professional. Would recommend him for a plumbing problem any time.

Yugan S.

02/03/2020 12:00:00 SA

Great service. Technician came very fast, and did a quick diagnostics. fixed the issue with the Heating unit. all set.

Karen M.

5/30/2020

Vadim & Tim were very responsive and knowledgeable. They were quick to get the job done and coordinated with the electrician I hired for scheduling, on his own time. I really appreciated all their hard work and instant communication with me. I would recommend them.

Brian W.

5/28/2019

We hired IRBIS to install a Split, Ductless AC system via Amazon. As such we did not who the contractor would be, but believed that they would be competent and effective based on reviews from Amazon users who had used the pre-paid offering and trusting Amazon's selection process.

When we were notified that the installer would be IRBIS, I looked up their reviews here on Yelp and was happy to see that they had established a very good reputation.

I knew going in that our install was going to be more complicated than a typical prepaid install. The IRBIS team responded with appropriate solutions and were expedient in completing the work. The completed job looks great. There was some expected additional charges due to some reconfiguration of our electrical panel, including swapping some single breakers for tandem breakers to make room for the A/C unit circuit. Cost for this extra scope was very reasonable.

We also had an issue with our preferred install location. This house is over 100 years old, with an addition that is about 25 years old - where the original house and the addition join there is a roof overlap that created a barrier between the crawl space and the interior wall where we wanted the unit. The guys from IRBIS tried their best to find a work around, but in the end we needed to pick an alternate location. Once that was worked out, they were able to get the unit installed and working very quickly.

I can highly recommend IRBIS.

Cara C.

08/10/2020 12:00:00 SA

Thanks to Carol for fitting us into the schedule today. Our A/C stopped working on Saturday in 90 degree heat and we were worried because our kids are starting school this week from home and the temps inside our house were higher than outside. She sent Erik to check out our A/C unit. He replaced the fried connector and we have cool air again. Much appreciated to both of you for your assistance!

Carolina F.

01/11/2021 12:00:00 SA

Hired these guys to replace 3 furnaces that were over 10 years old. Their price was competitive and their workers were very professional. They did a thorough cleanup upon completion and helped install my nest thermostats. I would use them again

Humberto I.

07/01/2021 12:00:00 SA

Had a kitchen faucet replaced. Skylar was a fantastic, he was very professional and walked me through the entire process. Would definitely work with IRBIS again for any future plumbing needs.

Murat K.

11/14/2019

Carol was very professional about what I need and made an appointment within my availability in a short notice. Francisco was very knowledgeable and found the problem with my furnace right away. Thank you both.

Chethan K.

12/29/2018

Vadim did a fantastic job in fixing our dryer, he was quick to identify the problem and gave me a very fair price.
He is very knowledgeable and honest, he inspected our heating system and recommended not to change it since it's working fine, although we were planning to install a new one, he is very customer centric

Brian L.

7/27/2020

We had Ricardo and Thomas come by to install a new AC/Heater and they were both very professional and quick in their work. The final price we paid matched the quote as well so there weren't any additional charges. After a few weeks of operation, everything seems to be working fine and I would recommend getting a quote from them.

Teja S.

6/19/2021

My AC stopped blowing cold air, sent a quote request and IRBIS was quick to respond and schedule the day/time within the following day which was impressive. Francisco arrived on the day and quickly diagnosed the problem to be a blown out capacitor. He was extremely patient in explaining all different options I had. It was a very smooth experience and Francisco is a great technician. Definitely recommend IRBIS for all HVAC issues.

Sheena M.

08/09/2018 12:00:00 SA

These folks were fantastic! I had a broken air conditioner and they responded to my Yelp quote request in just a few minutes, even though I sent it after hours. It was really painless to schedule the visit

They came right on time and called ahead of time as requested. They diagnosed the issue in about 5 minutes, showed me the broken part, fixed it with parts in their truck in a few more minutes and had a very reasonable charge. They also replaced my air filter. A/C works great less than 30 minutes from when they rang the bell.

Very happy with them and would definitely use them again!

Verna A.

11/06/2020 12:00:00 SA

In updating my previous review for IRBIS HVAC, I can now say the problem has been resolved. Management of the company reached out to me and provided other options that were more than pleasing. I now have a brand new working HVAC system, coupled with great customer service and an excellent warranty.

Don Y.

1/13/2020

I have a forced air old furnance. It stop working 3 weeks ago and won't be able to ignite. Had one repair shop came first and gave me a quote around $800 and gave me an another option to replace a new one for $4,600. I looked at it and did some researched and decide to find another forced air heater repair company. IRBIS guy came today and just around 10-15 minutes and told me that the furnace is good but my thermostat is bad.. They gave a reasonable quote and everything done very smoothly and efficiently in about 30 minutes. I really appreciate their excellent service and would highly recommend this honest and good company. They also recommend to replace air filter which is very important regular maintenance for a healthy running forced air heater. Thank you! Will definitely call you for service next time if I need service next time.

Clara C.

01/07/2020 12:00:00 SA

I sent them the problem and request an estimate. Someone got back to me within a day to give me the information about pricing and scheduling. Ryan came on time. He got the problem solve quickly. The price is reasonable. It was a pleasant experience with IRBIS from shopping a HVAC company to the problem solved. I'm keeping them for sure for my future needs.

Eric Z.

5/29/2019

We know our AC is not working well although it is a new unit. The heat wave is coming so we need to get it fixed. Called IRBIS and scheduled the service. Oleg is coming as scheduled and it did take long to get the problem fixed. Now we are ready for the summer.

Connie M.

5/21/2021

Dzmitry and Abel and crew did a great job with the installation of my new HVAC system. Thanks Guys!!

Istabraq M.

12/26/2019

I would recommend this company to anyone who is trying to find a professional who knows what they are doing. Their prices are reasonable, and the technician they sent was good. He found the problem right way and fixed it in less than 30 minutes.

Samuel H.

07/05/2018 12:00:00 SA

I am happy with my experience with IRBIS. I messaged for a quote on 7/5 afternoon, got a respond very quick. They came over a few hours later after I confirmed the appointment for inspection and repairing. The staff arrived were friendly and professional. They quickly pinned point the compressor has a bad capacitor and bad wired connector. After replacing them, the AC is starting cool again. They stayed a little while and used their equipment to make sure the cooling is fine. They also inspected the the air filter and recommended me to change it. (They don't have the size of the filter with them, so they taught me how to change it)
Overall very good experience. Very efficient, timing, polite and professional.

Ravi H.

02/07/2020 12:00:00 SA

Wasn't getting enough power to my nest thermostat, so the heating wasn't working. Called IRBIS, and Francisco came home same day, diagnosed the problem, and came next day with the part, and fixed the problem. Very satisfied with the service, highly recommend the company and Francisco!!!

Elaine Ann S.

02/06/2020 12:00:00 SA

We had our heater shut down. Among the companies that we had check. Irbis is the most honest and easy to work with. They are very responsive to your questions. And their price is reasonable. They are fast on fixing too.
Very reliable. Would highly recommend.

Rickie B.

06/11/2020 12:00:00 SA

I want to shout out a HUGE Thank you to Francisco for being prompt, knowledgeable and courteous. If you want great service call on Francisco!

Yaya D.

1/29/2021

IRBIS HVAC is very professional, they respond fast. Tim is friendly and patiently explained to me how they are going to install the heater. The price is also very reasonable . I highly recommend them .

Sen Z.

07/09/2020 12:00:00 SA

Thomas, Ricardo and Sami did a great job installing a new AC, replacing our old furnace and relocating it to the attic, and replacing the ducts. They arrived to work on time, made clear communications of the jobs they will do everyday, and the time they needed to enter the house (which is important during COVID). Their quote is reasonable, and is the lowest among three quotes we got. We needed to upgrade our electric panel for the job, and Vadim recommended an electrician whose quote was also the lowest among four electricians we contacted. I highly recommend them.

Alena Q.

05/09/2020 12:00:00 SA

I highly recommend southbay's IRBIS HVAC Inc.
They did an HVAC install in my 1000 sq ft. condo for a new ac and furnace. There were a few reasons I selected them over other contractors:

* They do both residential and commercial work, which means they have more knowledge than other contractors who only do one or the other. A few of the contractors I met took one look at my current set-up and said it can't be done because of the weirdness of my condo attic, or they provided me with info that seemed inaccurate.

* Other contractors who seemed like they could do the work gave me only one quote and it was higher for a less efficient furnace and ac. IRBIS provided 3 quotes in the high, medium, and low price range with the option to add on extras for any of the selections.

* They were the only contractor who sent a link to an online version of all three quotes, where I could compare and contrast the equipment ; there were links to equipment websites with more detailed info. You can select which of the offers works for you at your convenience and sign the contract online.

* They answered all my questions and were not dismissive.

Why I think they did an excellent job:

* They were on time throughout the process and worked efficiently.

* They did the job in 3 days and there were no problems; I didn't expect this! It's rare to find a contractor who gets the job done sooner than expected.

* They added a custom built fence around the outside cooling unit even though this was not in the contract - this is something I wanted but did not expect. They went above and beyond!

Overall: great service, quality work, at a reasonable price.
Lastly, an Irbis is a snowy leopard. You've got to love a company that adopts a cat as its logo :)

Gaurav A.

12/27/2019

I had a good experience with Irbis so far. We have an issue with two rooms not getting enough air so didn't get cool or hot enough. Vadim came out quickly and inspected the duct work and suggested that we needed dampers in the ducts.

He seemed very professional and didn't talk about any other things that sometimes contractors do. He didn't point out all the wrong things in the house and how we need to spend a lot more money. I went with his suggestions and he sent one of his team members to fix the problem.

We still need to make sure that the problem is fully resolved over next week when we were in the house but very satisfied with the company.

Gee F.

7/20/2018

Superb service by Tim and his crew. Their estimate was fairly priced. The write up for parts and labor was the most detailed invoice I've ever seen. Right down to the dimensions of the tubing. No other contractors do that. Because of their attention to detail and fair price I hired them.

They installed a new coil, furnace, and compressor in one day. They even rolled down paper to protect my new floors and wore shoe covers when walking around the house.

They're efficient, professional, courteous, and on time. Thanks Tim and IRBIS crew. I highly recommend these guys

Soar I.

7/25/2019

So unfortunately, our fridge started making loud fan noises again and stopped cooling our fridge. Once we notified the owner, he immediately refunded us in full. No questions asked. These guys are very honest.

Tony S.

8/20/2019

So I decided to get my A/C fixed and they sent them out quick! The guy was super nice and fixed the problem immediately which is a bonus :) it's running great and they have is a 6 month warranty which is also nice. $455 for a leak test , labor , refill on Freon and sealant which should be good for a long time he said. Definitely satisfied but we'll see how it does in the long run.

AP P.

12/04/2019 12:00:00 SA

Very prompt service.

Quality of work or the price - am I pleasantly amazed? No I will have to say. Having said that tho.. they provided service right away and they made a second trip to my home the same day (with a missing replacement part). So I am happy overall.

Madan A.

11/02/2018 12:00:00 SA

These guys were good- Our furnace had stopped working and needed to be fixed. We contacted IRBIS and Tim showed up within the appointment time. He identified the issue, gave a reasonable estimate and completed the job within 30 minutes.

I will hire them in the future because of their professionalism and work.

Ning Z.

7/17/2020

Had IRBIS team come over to do a diagnostic. Super easy to schedule, reasonable price for come in and quick diagnostic/quick fix on the problem! Tracking system before arrival of technician! Super professional with reasonable price. Already recommended to neighbors!

Barbara B.

02/05/2020 12:00:00 SA

These guys are awesome!!! They were so busy that we didn't think it would happen...they took a few visits to diagnose our furnace. Ryan went above and beyond for us he gets 10 stars!! He came a couple of times and really worked hard...plus he is very personable and nice. The work was outstanding the price was a deal. We definitely will recommend IRBIS to our family and friends.They treat you like family and do exceptional work for a great price!

Jan M.

1/31/2020

My heater broke, and I didn't know why. I waited over a week for PG&E to light my pilot light. Turns out, the pG&E tech told me that my furnace could not have a pilot light, because it's less than 30 years old. Why didn't they tell me that when I called? I froze for 1-1/2 weeks for PG&E, and when they arrived, they did nothing.
He did suggest that I call an HVAC repair place, and I found irbis on yelp with great reviews! Though it was after hours, they managed to get a tech to come to my house - no waiting!!! They immediately fixed my furnace, great customer interaction, too. I highly recommend irbis!!!

Charlene L.

7/22/2019

I reached out IRBIS through Yelp message. Carol replied promptly and scheduled the appointment with their earliest convenience. IRBIS was the fastest among all 5 services on replying and scheduling. On the day, Vadim came to check the space and provided the quote next day. He was very kind and answered all my questions professionally. Their quote is very reasonable. The reason I gave them 4 stars coz I decided to postpone the project so not enough information to feedback their installation service.

Trish B.

1/22/2021

Thank you IRBIS HVAC! Our furnace stopped working in the middle of winter and IRBIS team responded quickly to our inquiry through Yelp. Vadim came out the next day to provide an estimate and was flexible to help us get an estimate we were comfortable with, and installation was scheduled for the next day!! The project manager Ryan called and confirmed the installation and everything went great! David Tran and Sergei arrived early the next morning, wearing masks and shoe covers, and they were very efficient and clean. Heater works great! Thank you again!

M J.

1/18/2021

Contracted IRBIS HVAC to fix another company's mistakes, they did an amazing job. Lesson learned, cheap is not always best. I went with a company with the lowest estimate to install new HVAC ducts and paid a heavy price for it. After multiple attempts for initial company to try and fix their own mistakes, they finally agreed for me to find my own company to fix what needed to be fixed. To the previous company's credit they agreed to reimburse me for any charges. This is when I found IRBIS HVAC they were very knowledgeable and successfully fixed everything, sealed all leakage. I recently passed the HERS test and moving on for final inspection. Very happy and recommend IRBIS HVAC highly.

Brian C.

12/30/2018

Update: Late update from me. IRBIS did followup right after I wrote my initial post and refunded me everything. On the phone, they apologized for not fixing the entire problem. It's nice that management does read the Yelp reviews. But sadly I'm not getting back the days I took off to be at home for the service.

Aaron E.

7/19/2018

Super-fast quote on Yelp to re-braze and recharge our compressor (got it in 20 mins.)

Scheduled visit a couple days later, they were in the specified window (called first before arrival as well).

After work was done, they found and showed me a leak unrelated to the brazing work. They patched the leak and filled again - and the price still came out to the original quote amount!

Awesome team, highly recommend.

Valeriya G.

3/19/2019

I made the right choice in hiring IRBIS. I want to thank the company, especially Oleg, technician who came today to fix my AC. He was right on time, very knowledgeable and professional, the cost was reasonable. He also gave me few recommendations on the use of couple other appliances. Excellent customer service, fast reply on my request, easy scheduling. I will definitely recommend the company to my friends!

Alex N.

10/24/2018

Tim from IRBIS was all around great and really walked me through what to expect throughout the entire process from quote to certification. Not only were he and his team very friendly and responsive, but he was entirely transparent about the costs of labor, parts, and licenses. Even more, he gave me the best price after I reached out to four other local HVAC contractors for quotes. He was always on time and delivered on his promises. I highly recommend Tim and IRBIS to anyone looking to get AC installed.

Shalabh G.

07/03/2019 12:00:00 SA

I had a good experience. They were professional and completed the HVAC installation on time .

Nithin R.

6/28/2019

I compared between multiple vendors before choosing IRBIS to install my new AC. Great quality work at a very competitive price. Very responsive, professional and punctual. Choosing IRBIS is a no-brainer.

Vann N.

06/09/2020 12:00:00 SA

I've had a really great experience with IRBIS. Our AC unit was having some issues and no longer cooled down the house. I messaged many AC repair places, but IRBIS was the quickest to reply with a reasonable quote for inspection and was able send someone within the next few days. I was surprised by their speediness because i understand that this season is extremely busy. Francisco came to do the inspection and offered to repair our units within the same day. Unfortunately, our AC units were not repairable and Vadim came by our house the very next day to re-evaluate our system. I appreciate the efforts of both Francisco and Vadim in trying repairing before recommending that we needed a full replacement. Vadim was very nice and easy to communicate with. He was able to schedule the replacement as soon as the following week. Vadim arrived exactly on time with his team, Thomas and Richardo. They were able to do the full replacement the same day and got our ac running before another heat wave! Everyone here was extremely nice and professional - I would recommend IRBIS HVAC to anyone!

Laura N.

3/29/2019

Great customer service and quick with appointments supporting you on repairs!!! Highly recommend them!!!

Robert K.

06/06/2020 12:00:00 SA

I just had them install a mini split system for my office. Have to say that they did a great job. Were very accommodating with small requests I had to make running conduits more aesthetic. They were very polite, efficient, cleaned up after themselves and generally very professional. I would use them again!

Nancy M.

06/06/2019 12:00:00 SA

I did not go with this company after receiving the estimate today however I am giving the 5 stars to the co-owner Tim for his genuine concern for doing right by the client. Thank you Tim.

Jason C.

9/20/2018

Our refrigerator water dispenser started leaking. So I made calls to get the part fixed. In the end, we had a great experience working with the guys from IRBIS! They responded immediately via Yelp, came out the next day on time as promised, and returned the next day with the part and installed it. Very professional guys. They take credit card so easy to pay. I would definitely recommend them to anyone looking for a repair.

Sogol M.

03/09/2019 12:00:00 SA

These guys are fantastic! I was referred to them by a friend. Called this morning, and they immediately fit me in for an afternoon slot. I got an awesome confirmation text with all the information about my appointment and technician. Ryan arrived when he said he would, and he was able to diagnose my issue and resolve. He was great to conversate with, and didn't try to sell me something I didn't need. Will definitely be using them in the future and referring them to friends and family

Bing H.

07/08/2020 12:00:00 SA

We are happy with the service IRBIS provided for our new AC installation. The communication is excellent from generating the quote to answering questions. The tracking app showing precisely when the contractors will arrive is particularly useful! With his expertise, Vadim was able to offer different options so we could understand pros and cons to decide the optimal solution. Thomas and Ricardo did a great job. The installation looks very professional. They made an effort to cover our floor and stairs and clean up everything after they finished the work. Thank you, IRBIS team!

E L.

07/09/2018 12:00:00 SA

Experienced technicians that arrive on time quickly diagnose the issue and complete the repair without any hassle. These guys reponded to my inquiry within hours even on a Sunday in the middle of summer. They scheduled for me an apointment within a couple days when everyone else was a week or two out. They were on time efficient and honest they never tried to sell me on unecessary repairs or service. Thanks to Irbis I am chilling again even as the summer temps continue to climb. So there it is there one of the few businesses I feel deserve the 5 star review and one I would not hesitate to recommend to any one who is looking for HVAC repair with no BS!

Allen P.

01/04/2019 12:00:00 SA

My heater went out on New Year's Day but they were still responsive and at my house by the next morning! Fixed the issue quickly and thoroughly and charged a very reasonable rate.

John R.

11/14/2018

Great service by Tim. He came out and had our dryer fixed in a matter of minuets. Great friendly service, and nice quality job.

Robert F.

11/06/2018 12:00:00 SA

Emailed at 8am, they responded within 10 minutes of first email. Tech arrived within hours. Diagnosed problem with multimeter and solid technical understanding of my dishwasher's operation. Tech drove to get new impeller pump for dishwasher and came back quickly. Entire process was finished before 1pm. High estimate was $265 but actual cost was $325. Satisfied with work, a little bummed that price exceeded high estimate, but I'll live.

Jenna W.

6/17/2019

Updating/ Adding to previous review that IRBIS refunded my payment in efforts to correct the bad experience. I appreciate that, and would give them a second chance. Changed star rating to 3.
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Chose IRBIS due to the excellent reviews here, and then had a horrible experience. Hopefully it was a single misstep and their service will be stellar for everyone else. The technician was okay, but the overall experience was ridiculous.

Two major issues we had:
1) Our appt was rescheduled three times. Initially they committed to come Saturday, then Friday at one time, rescheduled to Friday at a later time, and then rescheduled a different day and time for the appt they kept. We arranged time off work on a weekday to meet them for an appointment that was moved again, which was frustrating.

2) When the technician arrived, we realized he was not given accurate information from the dispatcher for the work to be done, so he was not prepared. He did not know what we were talking about when we requested installation of a C wire- it took far too long to get our message across of what we were requesting since he was just told the AC wasn't working (which wasn't true anyway). He didn't have the parts to bolt down the AC unit, which seemed like a pretty standard request. We didn't even bring up the third thing we needed because we were so frustrated at that point.

To the technician's credit, he did call a coworker to get the AC unit bolted down that day, who had the needed parts.

We paid the bill since I didn't want this guy to not get paid when it wasn't his fault, but there was a serious issue with this interaction that was not at all worth the fee we ended up having.

Fred Y.

12/05/2018 12:00:00 SA

Great service and quick response for a quote. Would definitely recommend to friends/family.

Lily L.

08/07/2018 12:00:00 SA

IRBIS saved me tons of money! I got quotes from other companies to repair for an exorbitant amount of money and with massive repair recommendations. However, IRBIS came over and was able to fix the issue and saying I didn't need all the big repairs. They were able to fix it for a tiny fraction of the price other companies quoted me. And on top of that gave me a 6 months warranty! Loved their service, expediency and professionalism.

Christian D.

11/23/2018

Good and prompt service. They quoted me $60 for the diagnostic fee but did not mention it was per device. However representative was very nice, knowledgeable and efficient. Most Diagnostics are charged per equipment, FYI/FYSA.

E W.

3/25/2020

Badiem gave us 3 different quote. They are very detailed and explained the differences and unit mfg. and model# were included. Once installation is started, different crew came and worked. They are also great. Badiem did not do actual installation, but he stop by almost every day and asked us if everything is okay, also told us next schedule. So we were very comfortable and trust them. Only the reason I can't 5 stars are little miss communication with the person who does city permit and inspection. I have to make Site Plan myself to get City permit, and I was running to city hall to schedule the inspection. However, except that, we are happy and we appreciate Badiem's customer care.

Mariel F.

08/11/2020 12:00:00 SA

When my AC unit wasn't providing sufficiently cold air, I tried calling one of the previous companies that had provided service in the past. However, I was not satisfied and looked around online for alternatives and found IRBIS. Immediately from speaking with Carol, I could tell that it would be worthwhile to have their technician come out to asses the situation. Carol was already very helpful on the phone discussing the likely scenarios, the caveats and unknowns, and the anticipated pricing for diagnosis and basic tasks. They are quite busy, so I had to take an appointment a few days out. The technician arrived late due to his earlier repair going long, and Carol was helpful in dealing with my call to check on ETA. Once Francisco did arrive, he was very courteous and communicative. I had a good appreciation of his direct assessment of the AC unit and explanations. My options were laid out and he set out to do the job. About an hour later, he was done resolving the problem, without pressuring me to opt for more extensive work or God forbid to replace the unit. It's not easy to find a company that will just give it to you straight, and with technicians who are knowledgeable, efficient, and good communicators. I look forward to having them service my HVAC needs in the future.

Sanjose G.

12/31/2018

It was a Sunday, my HVAC fuse blew and the heater wouldn't turn on. Called couple of places from yelp, and IRBIS scheduled someone quick. The technician came with in couple of hours, he was knowledgeable and fixed the issue in 10 mins. Charge was reasonable and the job was done good. In addition to good technician they had a nice system of communication that kept me updated on appointment status, technician arrival status and noticed when job is done which is good and never saw with other vendors before.

James H.

8/20/2018

Tim and Ryan made a very fair bid, came to do the job on time. Everything was done in a neat and clean manner for exactly the quoted bid even though the time took longer than the original estimate. My job was for install of a minisplit system. Both the evaporator and condenser were super quiet compared to most whole house air installations.

Kay V.

7/15/2018

Quality company, very quick diagnosis for my furnace issue. They also had part to fix it at the same day. The price was fair and no charge for filter replacement. Highly recommend!

Katy K.

12/04/2018 12:00:00 SA

The whole experience from start to finish was great. It was easy to get a hold of someone to set up an appointment and to get a quote. Ryan was awesome to work with. He was very accommodating with my schedule. He helped fix a refrigerator that wasn't cooling. He also mentioned that there was a 6 month warranty on the work. I would highly recommend!

Erich P.

09/05/2018 12:00:00 SA

Called these guys for a dryer issue for my home & phone conversation was professional. I asked for a quote re: heating element for my dryer model & right away they called me back & gave me a reasonable quote. My appt was for the following day & when I got home, they were already waiting. Took 2 guys to work on the dryer & was done within an hour. Great service, very professional, & reasonable price! Would definitely recommend these guys!

Sean K.

11/20/2018

I had their service for my rental property last week. The response time was fast and service was excellent. Notification was sent to both email and text. I was very happy thus I asked them to come to my house to change filter today. It turned out the filter was not too dirty and didn't need to be replaced. Ryan was very honest and polite and only charged a minimum fee. Very happy customers!

Kathryn S.

11/16/2018

Tim and his admin team were amazing! I cannot say enough.

Context :: My warranty company cancelled on my late last night (after I had waited a week for them to come and repair my heater - 40 degrees inside with a sick daughter) - I was beyond frustrated.

I texted with Elly and team the evening I found out about the cancellation (Thursday at 5pm) and they helped me by asking me to take a few pictures of the furnus so that they could be best prepared to help during the appointment. Within 24 hrs, Tim was here and had fixed the problem in under a 45 minute service call. He also re-attached my thermostat to the wall because it was loose. Beyond the call of duty. Really really appreciate their work.

Himanshu G.

3/19/2019

Amazing experience with IRBIS. Vadim was highly professional and knows his work pretty well. He and his crew came in and got out pretty quickly after replace the gas wall furnace. He went and above and beyond and replaced the gas valve without any additional charge even when it was not in the contract. He was also able to attach the nest thermostat to the heater when everyone else said it cannot be done. He also provided complimentary CO detectors for every room. On top of this he is one of the best people I found doing this job at such a reasonable price. Highly recommend them.

Soheila S.

11/07/2018 12:00:00 SA

Ryan the technician was great. He replaced the faulty parts. of our dryer and washer. We started on a wrong foot with Tim. He should be removed from interacting with customers. Fortunately, Elly intervened and made it all good. She should be the manager, not Tim.

Alfred T.

11/05/2018 12:00:00 SA

We had problems with our washer leaking Sunday night; I did a search on Thumbtack and IRBIS was the first to respond. Tim did a good evaluation and didn't find any problems. We likely overloaded but he was reassuring to let him know if the problem does return. Great service and efficient

Adema K.

1/22/2019

I can't thank them enough! They saved my life again. I had an issue with my refrigerator this time and they responded in minutes and came to fix it within 30 min. The service is above and beyond!

Teresa T.

09/10/2018 12:00:00 SA

Wow. I had a problem with my washer not moving through the. cycles. Another company looked at it and quoted me well $550 for parts and labor and told me I needed a new computer board. IRBIS found a loose wire. Fixed it. Only charged &145 and gave me a 6 month warranty.

Anu S.

3/17/2020

Our heater was not heating the house. IRBIS HVAC were quick to respond to my request. The technician came on time and assessed the problem. He explained things really well and did a fine job making sure everything was working in order before he left. Would highly recommend IRBIS HVAC.

R L.

01/07/2020 12:00:00 SA

Speedy response to request for servicing my heater. Excellent customer service n communication on status of job. Definitely recommend them! All completed in a day.

Makhlouf S.

12/27/2018

We had a good experience with this company. Our furnace stopped working and these guys provided a quote for repair and completed the task on time. You can tell these guys care about their customers. Please keep up the good work. We will definitely recommend them to our friends.

Aditya M.

5/24/2019

Prompt response, timely,and very knowledgeable. Highly recommended for any appliance issues.

Melissa X.

5/21/2019

My refrigerator is leaking water, Derik came and quickly identified the problem, explained to me and fixed it.

Ben C.

7/28/2018

These guys are professional, competent, skillful, friendly and flexible. Our A/C unit had a leak and slowly leaked Freon. As a result, the air is not as cold. Tim and Ryan serviced the issue. Firstly, they were very on time and communicated very well through text to coordinate the time to meet. Second, they looked my system for 10 minutes and found the issue/leak. They patiently explained the issue to me in language that's easy to understand. Then they fixed the leak and recharged the Freon fairly quickly. In a couple hours, cold air is coming out of the unit again. From time to time, we were carrying on a very pleasant conversation. I really enjoyed their presence and highly recommend their service to anyone. And best of all, I got a lot of quotes for the issue, their price is very competitive. I felt like I got great value for my money. Thank you, Ryan and Tim!

Liz U.

11/24/2018

Out of all the times my oven has to break, right before Thanksgiving Day! I called IRBIS on the Friday afternoon before Thanksgiving and they called back in a reasonable time and scheduled us an appointment for that Monday also gave us a reasonable quote. They came ordered a needed part & had it fixed by Wednesday morning! Everyone we spoke to and dealt with were very pleasant and professional. They kept use notified on everything via text which was very nice and worked well for us. Needless to say, Thank you Tim for not only fixing our oven but for saving our Thanksgiving!

Best Regards,

The Urbano's

Perry W.

6/23/2018

My fan on the external unit was acting up. After some research online it seemed like I probably had a bad fan capacitor. A friend referred me to Irbis and Tim came over a few hours later. I just told him fan was acting weird and he immediately told me it was most likely fan capacitor or fan bearing. He ruled out the fan bearing and measured with multimeter and confirmed capacitor was bad. Replaced it and was in and out in half an hour. I was surprised how little he charged me. Honest guy. Would use again.

S V.

9/24/2018

We are very happy with the service provided by Irbis! When our microwave ceased to heat I left messages with several service repair companies and Irbis was the first to get back to us. While others said they could not repair our microwave Irbis confirmed that they could. They were very professional, polite and courteous. They quickly provided us with a quote along with explanations for the breakdown and a timeline for the repair. They also arrived on the time and day that they had specified without any delays.
They were very quick and competent with the repairs and when there was a follow-up issue they immediately returned to fix it. Tim and Ryan were very respectful of our home and we appreciated their friendliness and competence. We will definitely call them again in the event of further appliance failures.

Ajeyakumar J.

2/24/2019

I reached out to IRBIS on 2/20/2019 late at night via text for fixing the furnace heater, which would not turn on, and got immediate responses the same night for a noon to 2 pm appointment for the very next day (2/21/2019). Fantastic response time!

Oleg came on a timely manner. He first figured out that I had mis-wired the thermostat that I recently installed by myself, and fixed the wiring. This caused the furnace to turn on.

Secondly, he worked on the problem of the furnace alternating between on and off every 1-2 minutes. He diagnosed correctly that this alternating behavior was actually a safety mechanism in the furnace that caused it to turn off when the motor over-heated, and then turn on when the motor cooled down. Whenever the furnace would turn off, it would turn off the thermostat which was deriving power from the furnace. To avoid this issue of the thermostat turning on and off, we agreed that we can replace the thermostat to one that does not need power from the furnace. Oleg graciously agreed to get one from nearby Home-Depot (which was over and above his call of duty), and installed it.

Thirdly, Oleg figured out that the reason for the motor heating up was a clogged up air filter which prevented normal air flow. After replacing the filter (we had a spare), the motor didn't heat up and the furnace stopped alternating between on-and-off.

The total price was $312 which was very very reasonable as it included the cost of the thermostat which was $102. Other quotes I had were: $710 for the full fix and $140 for just a service visit fee.

If the air filter clog had been discovered sooner, we would not have had to replace the thermostat. This is why I took out 1 star.

Gim J.

2/14/2019

Oleg is the best professional engineer I have ever met. He repaired Samsung dryer very quickly as well as carefully. His attitude to handle every dryer's parts was really impressive. I will contact him 100% if my home appliances have any problem.

Michael G.

09/05/2018 12:00:00 SA

These guys did a fantastic job. I had my air conditioner broken. It took them just 2 hours to fix it. Thanks Vadim and Renat for your great job. I will definitely recommend you guys. By the way, the guy on the phone was very patient and helpful. He provided to me a perfect explanation of problems and rates.

S B.

02/06/2019 12:00:00 SA

Vlad quickly diagnosed and repaired my issue.

He validated on-site my options for part replacement, cost and scheduling. As soon as I committed to the repair he waived the call-out fee and didn't charge me until he returned with the part (to complete the repair)

IRBIS is honest and transparent and I would definitely recommend their services.

Brian B.

8/30/2018

My Whirlpool Duet Dryer was failing to start running -- just a beep and click when I pushed the Start button, but the drum wouldn't turn. Poking around on YouTube and Google I figured out how to get the diagnostics codes out of the display. Showed 88 code and all LED lights lit up, which means that all looked good.

I contacted 6 appliance repair shops through Yelp and gave them all the same info. Tim from IRBIS responded almost immediately and he and I did some more diagnostics over the phone. We thought it could either be the Thermal Fuse or the whole circuit board. He gave me a quote for either repair, in writing, shortly thereafter, and since the other 5 repair shops were not as responsive, I made an appointment to have it repaired the next day.

Ryan showed up on-time and got to work. He had to take the entire machine apart to get to the Thermal Fuse. He tested it with the multimeter and it, indeed, was bad. He replaced the part with one that was working (which we also tested) and put the whole machine back together. But when we started it up, there was a different problem. The diagnostics codes now said 6E. Ryan took it apart again and took a close look at the door switch, which appeared to be broken as well. He was able to fix it by hand and put everything back together.

In the end, Ryan spent a lot of time with me and fixing the dryer. He charged me exactly what Tim had quoted. The work includes a 6-month warranty and I feel confident that these guys will make it right if anything does go wrong. Good, quality service. Thanks to Ryan and Tim for the professional work!

Tao B.

07/06/2018 12:00:00 SA

The service is really good and very professional. They made the diagnostic of my washer quickly and correctly. Thanks a lot

M K.

12/14/2019

I am very happy with the service I received. My 30 year old furnace stopped working and I wanted it replaced soon. IRBIS were able to schedule me at a short notice. Their price was competitive and they did an excellent job. Highly recommended.

Kristin A.

2/20/2020

The furnace stopped working in our rental home and with three small children it was important to get it fixed quickly. Irbis was the only company that was willing to do a same day visit. Francisco communicated well, was prompt in arriving, and was able to quickly diagnose and fix the problem. Their prices are listed on their website (irbishvac.com). They probably aren't the cheapest company around but I'd say they are the fastest and they have a 6 month warranty which I don't think that many other companies have.

Swarnpreet K.

9/28/2019

I got heating cooling unit installed for my sun room and very satisfied with their timely installation and troubleshooting that was needed couple of days later. Ryan was very prompt and showed up very next day to make sure unit worked properly to my satisfaction. I will definitely recommend IRBIS.

Erin C.

02/05/2020 12:00:00 SA

13 year old heater .. with central air.. diagnosed quick got a bit complicated but needed maintenance so it's fixed .. and I'm happy.. all was straight forward and easy communication.. I have heat and air and I'm good ..

Xp P.

10/02/2019 12:00:00 SA

Oleg & Vadiom from Irbis, helped installing a brand new AC, Furnace and duct system at my home this month. I have had estimates from 3 other companies before settling down with Irbis. Their price is very competitive and work is phenomenal. They were courteous and communicative entire time. Team helped installing additional service duct at no additional cost. They deserve nothing less than 5 stars. We are very happy with the outcome and decision to go with Irbis.

Maria U.

12/01/2019 12:00:00 SA

Ryan came out on Thanksgiving morning to replace our broken thermostat! Great, prompt service, and of course beyond the call of duty to come out on a holiday. Response time was very fast as well. Will decidedly call Ryan/Irbis if needed in the future.

Adilzhan Y.

10/17/2018

Amazing team of technicians. While other companies ask to come and check they found my Bosch refrigerator problem before coming to my house. We scheduled next day service, they came in time, neat, in uniform. Got warranty and some nice discounts. Thank you IRBIS! Will definitely call them next time.

Chris H.

11/06/2019 12:00:00 SA

Great response time. Ryan was friendly, professional and efficient. Really appreciate his thorough explanations. Will definitely call them again.

Carlos T.

10/31/2019

When I notified IRBIS of the issue, Ryan communicated effectively with me as I told him about the issue. He quickly scheduled a time to see what the problem was and resolved it. I highly recommend IRBIS if you have any heating/cooling needs. Thanks again for your help!

Lina B.

04/05/2019 12:00:00 SA

My heater would not keep the house warm this past December and we were freezing. Within an hour, Tim came and got the house warm again. Thank you Tim for keeping us warm this winter!

Joan S.

09/09/2019 12:00:00 SA

My AC ducting was quickly fixed by Fransisco at IRBIS. Instead of just coming out and giving a quote he stepped right in (literally) in his street clothes, crawled under the house and quickly fixed the multiple problems with the ducting. He explained clearly what he had fixed and why. He even checked the attic ducting to make sure there were no problems. And the cost was very reasonable. A+ all the way!

Bijilal P.

09/03/2019 12:00:00 SA

Wadim did a great job and he was persistent to resolve the issue and made multiple visit before the actual issue was diagnosed. Our AC unit is working with out any issues. They are prompt and stay on schedule.

Jn X.

6/13/2019

They are quick to respond and made every effort to fix my air conditioner promptly. The management is very professional and responsive.

Ajit A.

12/30/2018

My Samsung electric dryer stopped heating. I couldn't finish my weekend laundry. It was Sunday and many repair shops were closed. IRBIS was open , they returned my call and discussed the problem. They gave me a reasonable quote. They were nice enough to schedule my appointment on the same day upon my request. The technician Vadim came on time and fixed the problem within 60 minutes. He was very professional. I would recommend this shop strongly.

Amogh B.

7/14/2018

Very quick turnaround and excellent service on a Saturday afternoon. Ryan and Tim are experts with identifying HVAC issues in a few minutes.

sundeep k.

11/14/2018

Got the service done in one day ., pricing is fair . And very prompt on the communication. Scheduling was not perfect., but hey service as fine and done in a day .

A N.

4/19/2019

IRBIS is very responsive and quick to fit in emergencies. Their staff is knowledgeable and courteous and very service oriented. They follow up with text and email to keep you updated. Outstanding is my first impression!

Wen T.

11/10/2018 12:00:00 SA

Excellent repair work on my Whirlpool washer. Very professional and courteous technicians. IRBIS honored their original quote without hesitation. Will use them in the future.

Brian K.

10/22/2018

I had a great experience with IRBIS. My dryer stopped working and I reached out Sunday morning, received a quick reply, and got an appointment that afternoon. Tim was courteous, professional, and efficient. He diagnosed and explained the issue, and got the job done in about an hour. I also appreciate that he kept the area clean (maybe even cleaner because he vacuumed!). Would definitely recommend and use them again in the future.

Naomi L.

10/20/2018

When asking for a quote, they were the only company who gave me possible reasons for my dryer breaking and provided me with a quote for the whole job (not just the diagnostic fee). Ryan fixed my dryer and did a great job. Not only is my dryer working, he somehow made it less loud. He called me thirty minutes before he came, was very professional, and quick at fixing the damage. Would recommend him to anyone who needs an appliance fix. Thanks!

Jennifer Y.

2/25/2019

I've had trouble recently finding a business that was interested in providing routine maintenance on my furnace and AC unit. The place I had used for years changed owners and became totally focused on sales of new units rather than maintenance and service (though they were not upfront about this, a technician who came out to service my unit confessed to it), and another business I tried afterward basically charged me $150 to change my furnace filter without doing anything else. I am very happy to have found IRBIS! Easy to schedule, on-time arrival, a nice thorough job done, good communication with me the customer throughout, polite and professional. I will definitely use them again and recommend them highly.

Shannon M.

2/20/2019

We definitely made the right choice with IRBIS! Response time to our request for a quote was lightning fast, and Oleg showed up well within the time window we were given for the repair. We needed a new part for our AC, and he was able to get it after doing the diagnostic and come back to fix our AC the same day. The price was very reasonable. We couldn't be happier! Thank you!

F S.

11/13/2018

I had an amazing experience with IRBIS, they were able to get me an appointment within 2 hours late in the day. They used very good notification system and were very quick to respond to my texts. The best of all was their nice tech Tim who took care of the heater short circuit problem in no time and was reasonable with the repair cost. I highly recommend IRBIS and will come back for their service.

Chris S.

10/17/2018

These guys are really great. My furnace wouldn't come on and I called them. They were able to schedule next morning. Got confirming texts and reminders and called me when they were on the way. Tim showed up and was quick and professional: he diagnosed the problem quickly, had the proper part on his truck and fixed the issue. The charges were reasonable for what was involved. I highly recommend IRBIS and will call them whenever I have a problem with my HVAC.

Dave R.

10/08/2018 12:00:00 SA

They came out to do a dishwasher and air conditioner. Parts were required, and the AC repair was more involved than originally thought. Despite that, they fixed everything and cleaned up great. The guys are personable and really do a great job. Thank you!

Judy G.

10/02/2018 12:00:00 SA

Called in AM expecting to have to wait another day. Rep showed up same day within a couple of hours. Had loud rattle noise from refrig. Diagnosed to be fuser. Replaced and cleaned up within 90 minutes.

paul b.

01/12/2020 12:00:00 SA

This review is way late in coming. Our fancy dancy (and expensive) French door LG fridge has had quite a few problems in the past, and over the past 5 years we've had 3-4 different repair companies come out before IRBIS. IRBIS was by far the most responsive and responsible, starting with the 1st phone call with Carol. They sent Francisco out who tackled the problem. He spent a good amount of time on the fridge and was pretty sure he got the problem fixed. Unfortunately the fix only lasted a few days. I called Carol back and she immediately worked on getting Francisco back. (Funny side note: she thought I was on hold when she was talking to someone there trying to schedule the time. I heard her say NO, we need to get out there sooner. I would hate to make them wait that long. How's that for customer service?) Anyway, Francisco came out, used the fact that his 1st fix did not work to diagnosis what the problem actually might be, spent a LOT of time at our house, another additional trip to get a part he did not have and sure enough, got the fancy dancy fridge working again. Icing on the cake? Since the first house call did not fix the problem, Irbis did not charge for the 2nd visit. Would I do that if it was my business? Yup. But did I expect any repair company would? Nope. But they did. Kuddos to both Carol and Francisco.

John W.

10/19/2018

Ryan came to repair my fridge and was super helpful. He knew right away what was wrong, gave me a quote, and proceeded to fix it quickly. He was really easy to get in touch with when I had a few follow up questions and even called back to confirm everything was working, including an offer to back his work for 6 months. Thanks Ryan and IRBIS team!

Julie P.

7/14/2018

Very pleased with dealing with people that are personable and confident about their talents in repair diagnosis and the work done. The handled all of the drawbacks thrown by being in an older home and the time allocated for the work. I would definitely recommend them to anyone wanting a great job with confidence.

Steve G.

07/01/2018 12:00:00 SA

IRBIS did a great job for me when my A/C went out. I got one estimate that seemed high to me. I did some searching on the internet and indeed it did seem high. I found a great web site pickhvac.com that helped me understand what I should be looking for and what the prices were. I went to get other estimates and Tim from IRBIS was the first to respond quickly, gave me an estimate on the phone (others wanted to go to the site and take a look first) and was quickly available to go take a look and give a final estimate. His estimate was very reasonable, in line with what I read online, and cheaper than the first guy for the exact same A/C model number. He was also able to do the install relatively quickly (within a few days). Finally, when it was installed it worked fine - but that evening there was a glitch and it stopped working. He came out right away and fixed it - even after he had been paid. So overall I feel like I got good quality work, very good service, and a fair price.

David M.

6/29/2018

tim responded right away to me on a saturday in the middle of the summer when everyone else was booked out for the next few weeks - the compressor needed to be replaced but tim said it was still under manufacturer warranty so he took care of the warranty work and charged me only for labor - i was out of the country but he handled the communication with both me and my tenant very smoothly and professionally - highly recommend