Tom & Scott's Plumbing

our sump pump failed during a storm.  Scott sent a crew over that day.  our pump was located under the house in crawl space.  John crawled through the mud and 2 inches of water to replace the pump.  He was covered from head to toe in mud.  That is responsiveness, effIciency, and a willingness to do what it takes to complete a job.

Was referred to Scott via the Plumbing Gallery. I had a grohe showery/tub parts and the prior plumber that we hired did not have the slightest clue on how to fix it and wanted us to strip everything out and go with something at Home Depot.

I am very happy with the service that we received. I received a call back the day I called in trying to set up an appointment. Scott came over to our house. He was punctual, friendly, and really down to earth to talk to. He was able to get my plumbing needs done and I had further inquired on other projects that I wanted done to my house. I would recommend this business and will definitely use them again.

Many thanks for your work!!!!

I wouldn't use this company. We did and we have regrets for many reasons:

1) They worked T&M and padded the hours and overcharged us.
2) We've had many problems with plumbing they worked on and it resulted in thousands of dollars in repair to fix their faulty work.

The most recent problem is a leak in a pipe in a new shower, just completed less than 3 years ago. The cause was a screw in the pipe. Why? Mitch from Tom and Scott's Plumbing forgot to put a nail plate in front of it to protect it.

It is this type of negligent work that has caused us to regret using this company. It was also very clear to us that Scott, the owner has lost interest in the business and in neither proactive or conscientious. He constantly blames someone else for his faulty workmanship. I'd use a diff company.

I found it very difficult to find a plumbing operation that had experience in working with Grohe shower faucets.  I was finally directed to the Plumbing Gallery where they sell Grohe shower faucets and they referred me to Tom and Scott's Plumbing.  

Scott from Tom's plumbing came out to install a new Thermostatic valve on our Grohe shower faucet. He was extremely knowledgeable in Grohe shower faucets and had it working in short order.  On his way out we asked him if he knew any tricks to clean a garbage disposal in the sink.  He showed us this really cool trick to clean it, we were very impressed.  I won't go into detail as this is part of the allure.  

I highly recommend this company for their in depth knowledge, customer service, and promptness.

Cody, I believe the son of one of the owners, was a consummate professional when he came to look at our house's plumbing issues.  He inspected everything from the showers, toilets, disposal, dishwasher, and to the washer outside even though it was initially called in as a pressure problem.  It wasn't an up sell by any means like other vendors seem to do more of these days but a consultative approach.  Cody solved our plumbing situation in a thorough, timely, and safe manner.  I highly recommend them if you're in need of a plumber.

Scott's plumbing is great! I've been using Scott ever since he was starting out working for Tom. This family run business is honest and dependable.  You can count on them!

Needed a plumber for a variety of plumbing needs around the house.  Called a few and was not impressed.  Called Tom's and Scott, got an answer on the second ring, an understanding of the scope of my needs and a plumber out at an agreed time.  Now the pricing.  I was expecting the typical service charges and add on's  Nope, nada, zilch.  So it was straight  hourly rate plus any parts.  Cody showed up on time, covered the punch list, noticed a potential problem and we spoke and I agreed it needed his attention.  At the end, it was as stated.  Hourly, no BS no add on's.  I was impressed with the quality, efficiency and pricing to get this done.  No hesitation in using them again or giving them a shout out with my friends etc.  
Great quality work and good pricing....what more do you want!

Excellent!  
Melissa returned my phone call today Dec 30th at 8:15 am. Scott was here by 9:00 am. Fixed the toilet in under an hour. I could not be more pleased.  Good plumbers are hard to find. Scott is a great plumber. My dear neighbor told me to call this company and I am very thankful that I did.

I used Tom &Scott's plumbing in 1998 for my kitchen remodel. Fast forward to December 2020 when my water heater went out on a Sunday (of course!) I left a message for Scott that day and got a call back at 8:00am the next morning. Cody arrived promptly at 11:00 on Monday and I had a new water heater by that afternoon. I love how patient and detailed Cody is in his work. So much so that my my mom decided to have her 26 yo water heater replaced by Cody before it leaked or left her without hot water. Today was another successful installation!! Thanks Cody!

Good work but expensive on labor charge.

I had a Grohe thermostatic shower valve that needed a new cartridge.   I called several plumbers off Yelp but wasn't having luck. I was referred to Tom's & Scott's plumbing by a local plumbing showroom where I buy all my fixtures.   I called their office and scheduled a non-emergency appointment with Melissa.  We agreed on a time but I wasn't given an estimate and I didn't ask (my bad). I trusted they would be fair since I was referred by the plumbing showroom.

The plumber (Kurt) was here about 35 minutes. The bill came to $670.00 including the cartridge. I estimate this puts their hourly rate for non-emergency jobs at over 290.00 an hour.

We have lived in Campbell for 48 yrs and have used several plumbers this was our 2nd or
3rd time using Tom's plumbing and they will be our go to plumber.  We had several issyes going on old pipes, leaking toilet needed pipes replaced in garage and also  added a new line to icemaker.  Always prompt, cleaned up and reasonably priced.  Thanks Scott and Cody
Gayle & Tom Young

Melissa in office was very professional setting appointment and following up with me to let me know Scott was on the way.

Scott was on time and very professional and knowledgeable. He patiently listened to my explanation of the situation I was having after replacing a Hansgrohe shower control cartridge and housing, and solved the problem quickly.

The details: I replaced an old Thermobalance I cartridge and housing with a new one. But then I wasn't getting hot water and I couldn't figure out why. I thought I had tried everything taking it on and off testing this and that and couldn't figure out what the problem was, and decided I needed a pro, maybe it was something more serious?

Apparently there was some orientation issue with the hot/cold spring loaded control mechanism on the end of the cartridge handle that was not working the way it was supposed to work because I didn't put it back on correctly! It was not apparent to me that there was more than one way it should go back on, it just spun around 360 degrees so how could it be wrong?!? It looked pretty straight forward to put back on, how could that be the issue?!?

I don't know how the valve control got pointed the wrong way, but Scott immediately figured that out, putting it back together correctly and then we had normal hot/cold temp/pressure. I felt foolish that I couldn't figure that simple part out, but the previous Plumber we had out couldn't figure that out either, and he wanted $1500 to put in a new shower valve!

When I heard that I suggested we get a second opinion. It was well worth paying the service call to get a lesson in control handle orientation, than paying all that money for a new valve. I thank the Plumbing Gallery in San Jose where I bought the Hansgrohe replacement parts, for providing me with Scott's number.

I also appreciated that Scott provided some advice on how to deal with a couple other plumbing related issues.

We took his card so we knew where to call in the future for any plumbing related issues.

Thanks Scott and Melissa!

I had Kirk come out to fix a few things at my house. One of them he couldn't take care of because the toilet needed to be replaced, but I liked him and asked for a second opinion about my tub spout, which my contractor had poorly managed such that we were not going to be able to use the spout that matched our other fixtures. Two other plumbers had said they would have to tear out the back wall and repipe it from the back, but Kirk went out to his truck and made a pipe that fixed the issue. I might get a tattoo of his face on my left shoulder.

Kirk is my goto now, and damn it feels good to have a go-to plumber.

Really great service all around - working with Melissa at the front desk to set up the appointment and provide all the information, and then having Cody come out and spend the time to assess our issue and to make all the necessary fixes. Cody was professional, answered all my questions, installed a new water heater quickly and neatly, and fixed a leaky pipe and a non-draining tub while he was here. Really pleased with the work!

My dilemma was to either buy a new dryer or have a gas line installed.  Tom and Scotts plumbing assured me that their option would be a better one and less costly than buying a new Dryer.  
My mistake was in not getting a formal/written quote, i trusted their input, based on all the good reviews. But  I now know why there are a few negative reviews about price.  if they see an opportunity they'll take it.  in hind site, i wish I'd bought a new washer and dryer set, instead of having a gas line installed, it would've saved me a lot of money.

We were extremely happy with Scott repairing and replacing Kohler shower parts.  He is extremely knowledgeable.  It was very difficult to find a plumber able to repair this stack valve unit in remodeled bathrooms but only 10 yrs old.    We are still amazed that they work so well now!  Will definitely be recommended highly to anyone.  Thank you Plumbing Gallery for recommending.  We are 45 yr residents of W. San Jose.  

Now, buying Kohler again is another story..... never!!!

I wish I could give a more expansive review but that is difficult when your call is never returned. Too busy I guess.

We've had Tom and Scott work on a variety of items including a tankless water heater and a storm pimp. Different Oliver's each time but great responsive service each time.

We called Tom and Scott's after another company failed to do the job. Mitch got the job done in no time at all. Professional, polite and highly recommended. Also very reasonable cost. Thanks Mitch, and Melissa for helping us over the phone!

My husband and I have been using Tom and Scott's Plumbing (Formerly Tom's Plumbing) for almost fifty years, and every job they have done at our house has been excellent. Melissa in the office is super helpful and really tries to get help for you when you need it. All the plumbers who have come to our house over the years----Tom, Joe, Scott, Cody, JP and others---have known how to fix whatever was the problem, and they have been fair in their time and pricing.

I needed my kitchen line snaked for a clog. Called the office and had service completed the same morning. Respectful mechanic, priced right!

Will call back if more service is ever needed!

Our shower wasn't getting hot water for more than a few minutes, and Kurt came by to check out the problem.  He immediately saw that something funky was going on with our water heater, and when he received the necessary parts, came back with Scott to finish things.  I will call these guys for my plumbing issues as long as I'm in the area- they were courteous, called about their progress, and even called a week later to see that we were happy with the job.  Great people to work with!  

**Some reviews have mentioned that they didn't hear back in a timely way during evenings or weekends; I'm fairly certain their voice mail message explicitly states that they do not do emergency work.  They were very prompt during their normal business hours.**

Cody just came to change out my washing machine box because the levers were impossible for me to move up and down.  He said that he could spend 3 hours moving the box up, mess up my wall, and would put the same box and levers in as that's what's available now.  So instead he WD40'd the levers, adjusted my pliers to fit the levers, and now this elderly lady can easily move the levers and have pliers to help if needed.  So appreciate his honesty!!!  Melissa was also great to work with in setting up this appointment.  I HIGHLY recommend this company!!  I have used them several times in the past and they are honest, show up when they say they will, and do great work!!  Can't ask for more than that!!

My contractor initially referred me to Tom's and Scott's Plumbing.  I have now used them several times over the past few years, and again this past week.  So this review is based on more than just one service call.  Scott and his team are the definition of professional.  They are everything you would hope for in a professional service or tradesman.  Experienced, knowledgeable, efficient, and considerate enough to thoroughly clean up after themselves, etc. They've worked outside and inside with the same careful approach and attention to detail.  I am happy to give them 5 stars.

I call them every single time (about 15 yrs now) for every location I have an issue, Emergency or not, everybody that comes to the rescue is totally competent and honest! I can't see myself ever calling any other plumbing company. Always same long time staff members which has a lot to say about the place.

I had a great experience today with Scott and his employee- after searching Yelp for a plumber for my moms duplex in Campbell, I selected Scott for the very positive reviews and now I can see why:
Very friendly service
Quick turnaround
Better price
On time
Neat and clean
Quick resolution of the issue - a backed up washing machine drain line
I will not hesitate to call Scott for my future plumbing needs - highly recommend

PS he has been in the business for a long time and relocated it from Saratoga

Very disappointed. Called and was told to send pics to their cell phone so they could give me an estimate. I did. Never heard back. Called. Was told they were so busy and would contact me that afternoon. Never heard back. I texted to the cell and asked for a reply, either way. Never heard. Guess they are not hungry for business.

Monday July 29, 2013: Tom and Scott cameb back to our house at 9am. Fixed the problem. I hope it stays fixed. We appreciate their follow-up.

Sunday July 28, 2013 (1 star): We choose Tom and Scott based on their yelp reviews. Typically we have great experience with 5 stars businesses. This Friday the team came to our house, got on the roof and within 60 mins said are pipes are open. However within 24 hours our toilet flush restarted flooding the bath tub. We have called Tom and Scott multiple times since Sat with no reply. I hope they come Monday early morning and complete the job.

Phillip gave us perfect service. He knew more about my shower valve system than Google, or the local specialty hardware store. Best of all, he left the site exactly like he found it. Definitely calling Tom's & Scott's again.

These guys know what they're doing! I was referred by my sister in law and they were able to help me with the problem immediately and with great professionalism. They are honest when it comes to the recommendations and opinions they offer.

Cody came to our house to unclog our toilet. We were expecting house guests and needed the downstairs toilet to be functional. The work was done professionally, efficiently and at a reasonable price. Highly recommend this wonderful company!

I need to thank The Plumbing Gallery for referring Tom's Plumbing/Scott's Plumbing. I had a new toilet installed. Cody arrived at the beginning of the scheduled window period and completed the job quickly and cleaned everything very well. Cody was personable and answered all my questions. He was also able to fix another problem with my shower dial. I have found my new go to plumber.

Called this morning and left a message for service. They called me back within an hour with a time window. Kurt showed up within the time window and did an excellent job fixing our sink backup issue. He was really a class act.

Not that anyone hopes for plumbing problems to happen but if/when they do again I will gladly use Tom and Scotts as well as refer them to anyone having plumbing issues.

First time I have used Tom's Plumbing service. Called this morning and a friendly receptionist answered the phone. She said she would call me back in 1 hour after she checked with her plumbers. She did, and said Doug would be at my house in 30 minutes. He showed up on time and completed the plumbing repair quickly and competently. He cleaned everything up and just charged his minimal service charge. I'm totally satisfied!

Great service and Melissa returned my call the same day. I have used Scott for many years and I always get quality service and care.

Great service.  Competitive prices. Showed up on time, for both visits.  Had to go back and get something (my fault not theirs).  Did a little extra work for me during the service call.  Mitch was very good.  Would recommend the company any time.

I have been a customer of toms plumbing for at least 20 years and would always have given 5-stars.  My recent experience I downgraded slightly because of their refusal to give me an itemized bill for the parts and labor.  In the past I never felt the need so never asked however this time the bill seemed excessive.  I had hoped for an explanation but received none.  To their benefit, they offered me a 10% reduction and I accepted it but still felt that I had paid too much.  They could have at least separated the parts from labor.

This local plumber is a great find as they are very reasonably priced, professional and very service oriented. I originally scheduled them for a more expensive repair service but they fixed my problem without having to use the expensive option. They are about helping you out without taking your money which is hard to find these days. Since then, I have been a loyal customer for over 5 years and have never been disappointed with any work.

We have used Scott's Plumbing for over 4 years and have always been impressed.  Professional, on-time and they get the job done right the first time!  Highly recommend!

I called because of a stopped up toilet.  Phillip came out and fixed it for $155.  Two days later I had to call again because the toilet was again not flushing.  This time Frank came out.  He said that there was a crack in toilet and should be replaced.  Huh?  Why wasn't I told this in the first place.  I called today and the receptionist told me she could have the owner call me back.  So far, no call... I won't hold my breath.

Such an amazing company! I wish more companies prided themselves on a good work ethic like they do. Thank you for coming in and doing your job right and at competitive prices. I plan to refer you to all my friends and family for their plumbing needs. Thanks again guys!!!

Without hesitation we would recommend Tom and Scott's plumbing.  Finding a plumbing company that you can rely on for the quality of work, honesty in explaining the problem and not overcharging for the parts and labor is a rare find.  High marks to Hugo who within a hour had our master bath toilet seal replaced, work place cleaned - you would never know anyone had been in the bathroom!  Hugo was not only exceptional in knowledge but courteous, helpful and offered tips and suggestions to maintenance and care.  Thank you, Hugo and Tom and Scott's plumbing.

I have been using Tom and Scott's plumbing for over 10 years. Pat who works in the office is always helpful and friendly. The owner Scott has been amazing! He is such a nice guy. I would highly recommend them for any plumbing job.

Had a rusty galvanized supply pipe which was very very set in place. Phillip came by within a couple hours and fixed everything. Fast, friendly, not sure what else you could ask for. Highly recommended!

For the individual homeowner, this is a wonderful outfit to take care of your plumbing problems, upgrades and remodels.  We've lived in our Cupertino home for nearly 40 years and had used Monta Vista Plumbing until the owner retired and closed the business.  For years we searched for a good neighborhood service.  Recently, our main water line sprung a leak and we needed something more than a drain unclogged.  We contacted Tom's on the recommendation of a friend.  We were so pleased with the service and price they provided in running a new main line to the house that we immediately asked them to repair a number of other irksome plumbing problems.  They are now our go-to plumbing service.

Fantastic! They arrive on time, are super friendly, are happy to explain issues in terms easy for non-plumbers to understand, and really know their plumbing. We had a huge list of issues (some large, some small) that we needed addressed and they were on top of the diagnosis and had a fix ready for each problem. We highly recommend them!

Wonderful, friendly service! We have been using Scott's Plumbing for years and have never been disappointed. They have been especially good at diagnosing mysterious leaks and finding the sources of the problems. They are also leave the workplace clean. We have no reservations of any sort about this company.

Extremely helpful!! I didn't even need to get the plumber out! My waste disposal unit was not working and I telephoned to arrange for  a quote. The lady I spoke to asked if I had tried the reset button ( which I wasn't aware of ) and that totally fixed the problem. No charge. Extremely satisfied customer. Will definitely call them again for my plumbing needs.

I am so blessed to have found this plumbing company!  The company was highly recommended by a friend, and I can now understand why.

I had plumbed my sink myself in 1997 and it was starting to back up after 14yr.  I had traced the problem to the pipe between the wall and the clean-out.  Turns out that I had not plumbed correctly.  Hugo discussed the problem with me and then proceeded to replumb the sink which apparently had developed an air lock.  I understood the issue after he carefully explained it to me.  I also asked him to take a look under the house and see if any of the galvanized pipes were leaking as the house was built in 1954.  He came up from under the house and said, I hate to be the one to tell you this, but you have a hole one of the lines and explained the location and issue.  He then called to see if he could fix the hole right then--the area under the hole was damp, but not yet a puddle of water.  He got permission to do the fix right then and they even sent support to help.  He cut out the pipe and showed the hole and the ripping seam it us.  He replaced 30 feet of pipe and recommended that we consider replacing the rest of the pipe coming from the laundry room in the near future.  The price for all the work was amazingly reasonable.

This is the first review that I've ever written for Yelp, but I am so impressed with this company that I had to recommend them.  I'll certainly recommend them to all my friends.

Had washer drain snaked. Hugo came out an hour early. Clean and professional job. Hugo also gave helpful tips to prevent future backups. Great job!

This is the first time I have written a review of any service. I seleted Tom's and Scott's Plumbing based based on Yelp reviews. I highly recommend them. They dug out a 1 foot hole from the house to the street and after they were done, Frank and Hugo, you could not tell there was ever a drench dug. They were quick and efficient and reasonable.