Description
Up front pricing! We Will Do Our Best to Beat Any Written Estimate. One stop Sewer Professional. Pet Friendly Plumbers. Main Line and Drain Cleaning, Water Heater Service and Repair. We specialize in Rooter Service/ Plumbing and the most affordable hydro Jetting and Liner or Trenchless. We also offer Camera Inspection, Toilet Repair & Replacement. Our Plumbers also specialize in interior or exterior repipe. offering Plumbing in San Fernando Valley, San Gabriel Valley, Pasadena, Arcadia, Altadena, Highland Park, La canada Flintridge and surrounding area. Specializing in plumbing services for home and business. Depend on us to get the job done right, the first time. You can rely on us to respond promptly to all your Rooter situations. With our skilled and knowledgeable plumbers you can rest assured that your Plumbing job will be done as properly, quickly and cost effectively as possible. We are here to serve you for any plumbing Emergencies 7 days a week, rain or shine. - Emergency Plumbing Service - Full Service/Repair Plumbing & Rooter - Toilet Repair - Water Heater - Tankless Water Heater - Gas Line Install - Fixture Install - Garbage Disposal - Drain & Sewer Cleaning - Auger - Clog - Hydro Jetting - Video Camera Inspection - Sewer & Pipe Locating - Repipe Re-Pipe - Lateral Lining - Root & Sludge Removal - Trenchless Sewer Replacement - Clean Out - Liner - Slab Leak - Restoration - Drain Sewer Service - Trenchless Pipe Bursting - C36 Plumbing License #969082 & MORE!
HISTORY
Established in 2010.
Free Flo Rooter is a family owned Plumbing business in Pasadena and surrounding area started by two brothers with a common goal of providing their customers with fast, quality service at an affordable price. With one brother's plumbing career beginning in 2002 and the other having a lifetime of experience in customer service, these brothers have put together their skills to create a customer-focused plumbing company.
ABOUT BUSINESS OWNER
For many years before beginning this journey as a business owner I worked in the corporate world. Making sure our customers were happy was always a big part of my job. My training in corporate as well as my upbringing has now become such a substantial part of the core values of my company. It is so important to me that my customers feel like they've been treated fairly and with kindness, and when all is said and done, that they feel HAPPY.
My family and I know how important it is to have piece of mind, particularly when you're trusting someone else with your home or business, and yes...even your pets. Our pets are family so referring to ourselves as the Pet-friendly Plumbers was a no-brainer. Yes, we are business owners, but we are people first, so we know how it feels to get the run around and to be lied to. Give us a try, and if you like us.. let us know! If you have suggestions... let us know that too! We love to hear from you. Oh, and... say hello to your pets for us!
SERVICES
Emergency Services, Drain Cleaning, Water Heater Repair, Toilet Installation, Garbage Disposal Repair, Gas Line Services, Garbage Disposal Installation, Sump Pump Repair, Sump Pump Installation, Gas Water Heater Repair, Hot Water Recirculation Pump Installation, Virtual Consultations, Pipe Repair, Toilet Repair, Pipe Installation, Water Heater Installation, Drain Installation, Sewer Services, Electric Water Heater Repair, Electric Water Heater Installation, Water Heater Leak Repair, Gas Water Heater Installation, Hot Water Recirculation Pump Repair, Septic Tank Services, ,
Reviews
Came home from work and found one of our toilets with crap water filled to the top.
Called Free Flo and was assigned emergency on call plumber Patrick. Talking to Patrick over the phone, I could already tell this was going to be a great experience. Patrick arrived and walked me through on his thoughts and what he was going to do. After emptying the sewage line and snaking, I was backup free! Just like he was on the phone, Patrick was friendly and courteous. Can't complain about the price either as it was fair. I'll be asking for Patrick in the future for any issues. Thanks again!
I had an issue with our shower drainage and needed help clearing it out. Patrick ended up responding to our call, and he fixed it within 10-15 minutes of arriving. He gave me some good advice on buying different shower drain covers and also helped fix a sink drain issue for free! Excellent and quick service. Highly recommend.
Gwen A.
04/04/2023 12:00:00 SA
Our kitchen sink was backing up and not draining. I called free flo rooter and plumming on Saturday evening and Josh answered. He was great, professional and polite over the phone gave us an estimate then arrived the following morning. Excellent communication, Josh called ahead to give us his ETA, he arrived during the time frame that was given to me over
The phone and fixed our sink. Josh was professional, respectful and informative. We will definitely use free flo rooter and plumming for all our plumming needs.
Kenny G.
05/02/2023 12:00:00 SA
With so many highly-rated options for water heater repair, I ended up going with Free Flo Rooter & Plumbing because I recognized them as the ones with vans that say Pet Friendly Plumbers on them. Well that and the fact that they have solid 5-star ratings on Yelp and Google and are a family-owned business.
They certainly didn't disappoint! We set up an appointment here on Yelp, and they ended up calling early to let us know they could come early due to a cancellation. We gave them the thumbs up to arrive early, and Patrick showed up right away and did a full inspection of our water heater.
The issue turned to be very easy to fix, and Patrick gave a full explanation of what he found and what he did to fix it. And there was absolutely no sticker shock for the visit.
Free Flow is most definitely our go to repair/replacement company for all things plumbing-related from here on out!
I seriously love them! Nick has serviced us twice already and both times it's been a breeze. Not only did they help us fix the problem, but also inform us on what's causing it and what we can do to avoid it in the future. Unfortunately our issue is going to be a continuous one unless we completely tear down our house and redo our pipping. Thankfully we've found a trustworthy company who we can depend on if the problem arises again.
If I can give them 10 starts, I really would. After everything said and done, they even clean up after themselves and returned everything back to it's place. They're absolutely perfect, highly recommend them!
Wilfred C.
04/08/2023 12:00:00 SA
Patrick called 30 minutes before arrival. He went to work right away. He was able to unclog our shower drain in a few minutes using a snake machine. He also cleaned one of our bathroom sink drain for free because it was a simple removal of some hair and dried toothpaste.
Patrick is friendly, courteous, and very clear of what he will do. He also cleaned up the work area.
Price is fair and I'm very happy with my experience. I definitely recommend Free Flo Rooter.
Kasinee N.
05/04/2023 12:00:00 SA
We had a broken toilet that needed fixing. Came to check out what was wrong and told us we needed a new toilet. So we ordered one and once it arrived, they sent someone to install it. Ari came to do the installation. He was very nice and honest. Highly recommend!!
Sarah V.
05/03/2023 12:00:00 SA
We had a plumbing emergency at my grandmother's house in the evening and Anthony came out right away, and was so kind and helpful. He fixed the issue right away, and was so patient with all our questions. This was the best experience we have had with a plumber. I would definitely use this business again for my families plumbing needs without hesitation.
Godsend: noun /gädsend/ 1. a very helpful or valuable person, event, or thing that comes unexpectedly.
Someone once told me that to write well, you have to write what you know. This is what I know. What you're about to read is not a garden-variety plumbing review. The Lord works in mysterious ways. And whoever said, The road to hell is paved with good intentions, definitely said it while serving on an HOA board. I am one of seven on my HOA's board of directors. And like the engaging dwarfs in our favorite fairytale who whistle while they work mining all day for diamonds, we too are on a constant quest to find the best & brightest in their field to help us make our community a better place. I was asked to acquire five hydro-jetting bids for new vendor consideration. Yelp's search robot sent me 14. Coincidentally, five of the companies were viable, but only ONE called me back personally. Enter Nick from Free Flo Rooter!
Gifted: adjective /gift(d)/ 1. having great natural talent or high intelligence.
Nick was in a different class from the start. I told him I needed a quick turnaround; the next day he showed up to do his assessment and blew my mind with his savant-like knowledge of our 45-yr-old building's anomaly of a plumbing system. I've spent a lot of time learning from the companies who know our building. I can tell if someone's a good fit for us. Many aren't. Nick was. More than just his experience, for a plumber, Nick's enthusiasm & genuine interest in what he was doing was a breath of fresh air (no pun intended). Anyone can study a trade, but not everyone possesses raw talent, which, combined makes someone great at what they do. It's hard to define, but when you're in the presence of greatness, you know it.
Whisperer: noun /(h)wisperer/ 1. a person who has a special ability to calm people based on an understanding of their needs.
By the end of the assessment I'd Nick-named him the Jesus of plumbing! Still, I needed my fellow board-mates to convert themselves so he graciously agreed to take the meeting and return on Saturday. Nick is solution-oriented; he sees opportunities instead of problems. It's not necessary that someone possess this personality trait to snake a toilet, but if you're on the board of an HOA in plumbing gridlock it's a dream come true. His new audience was more skeptical than the one a few days prior. He kicked it off by visually showing them, with his high-tech gadgets, how serious our tree root problem was, patiently explaining and answering questions in detail as he went. Skepticism disarmed? Check.
Miracle: noun /mirek(l)/ 1. a surprising event that is not explicable by nature or science and is considered to be the work of a divine agency.
Nick is also a realistic optimist - the best kind there is. He believes in successful outcomes through honest effort and choosing the right strategies. It's a fact that optimism is contagious and it was amazing to witness as he led the crew around our property educating three converts who were now hanging on his every word. He did much more than open eyes to clogged drains that day, he changed hearts & minds. When he left, we were all finally on the same page for the first time. Gridlock fixed? Check. Someone once told me that to write well, you have to write what you know. This is what I know. Nothing other than divine intervention could've whittled my list of 14 hydro-jetters down to Nick. And you won't find a better plumber or communicator in the greater Los Angeles area!
My new plumber!:) I called for a leaky toilet and Ricky came out the same day. He contacted me when he was on his way, was on time, diagnosed the problem and repaired it quickly. Great customer service, fair prices, professional, and very responsive. I'm grateful to have found Free Flo Rooter and Ricky! Thank you!
India B.
05/09/2023 12:00:00 SA
I was having much trouble with my water heater and after a couple visits, Ricky was able to pinpoint the problem and immediately get the specific parts necessary. He had everything running back up within 24 hours. So grateful for his diligent services and def recommend!
Peter C.
05/10/2023 12:00:00 SA
Update: Ben and crew completed the task of installing a brand new water pipe system in 2 days (estimated 3 days) and it's nothing short of great! Such a professional, genuine and nice team of folks, and I'm very happy and fortunate to have found them. Highly recommend to anyone!
Sherry S.
05/04/2023 12:00:00 SA
We got a few problems with the sinks and a leaking toilet. Steve came right on time and his buddy crawled under my house to double check if there was a bigger issue with the leaking toilet and pipes. I really appreciated that and felt fortunate there wasn't any major problem. I had a friend fixing the toilet before and now I know I really needed professionals to handle work like this. Haha. Lesson learned. Thank you Steven and crew!
Quynh D.
04/03/2023 12:00:00 SA
5 star experience! I saw all of the raving reviews on Yelp and they delivered! Our master bath had a clog and wouldn't drain. Free Flo plumbing was responsive and professional. They sent Anthony to my home, and he was great. Communication and customer service was excellent. Thoroughly impressed! I would recommend them without hesitation. Definitely going to use them again for any future plumbing issues!
Laura R.
05/06/2023 12:00:00 SA
This company is amazing!! Came and took care of roots in our plumbing in record time! Reasonably priced, nice guys!! Will always call them from now on! They were literally half the price for hydrojet than another plumber charges!!!! Love them!
We had a pipe leak in our house and couldn't get the main valve to shut off the water. We called Free Flo Rooter and Steve and Roberto came to our house. They arrived early and was able to give us a quick estimate, and even replaced our entire main valve system on the same day. They did a clean job and took their time to make sure they did the job correctly. They were well mannered, punctual, and professional. We would highly recommend their services and will definitely use them again for our plumbing needs in the future!
Richard Y.
05/08/2023 12:00:00 SA
Nick called me to let me know he will be on his way (within the 1st hour of the promised arrival window). He was professional and considerate (took off shoes before coming into the house). He quickly diagnosed my kitchen clog, and charged me the lower of the estimate I received before the appointment (only made appointment after spending all weekend trying to unclog myself). Even after the clog was removed, he took extra time to flush the line again and snaked my pipes a second time. He exceeded my expectations. Beyond that he gave me tips and other information to spot issues in the future before any potential damage to the house. I was delighted in the service! Would strongly recommend.
Pavan A.
05/08/2023 12:00:00 SA
Highly recommend. Nick was able to schedule the earliest appointment and provided the maintenance service for my tank water heater. Explained the components and provided me with maintenance tips to keep the water heater running for long periods. Absolutely Satisfied with the work.
We had an issue with our dishwasher and Ara came out right away to diagnose and fix the issue. Great service!
Free Flo is amazing and Patrick is my fav! He called to say he'd be *early* (jaw drop!) and asked if that'd be okay. I assured him it was as he came over. He asked more details about the drain I needed help with and by the time he got to the front door he had a lil plastic tool in his hands, stated he knew exactly what the problem was and assured me he could get it unclogged in less than 10mins.
Sure enough problem was solved in minutes. He said since it was such a simple job he wouldn't need to charge me and to just keep Free Flo in mind for future needs. Umm. Pretty sure I'm in love with Patrick now?? And will def keep them in mind for all future needs!
THEY'RE RELIABLE, EXPERIENCED & AFFORDABLE! Yes, all 2,742 reviews on Yelp are spot-on of what they attest to. I'd give these guys 10 starts for the job they did at our house. This is our story:
Ben, Anthony and their crew came through after we were given the runaround from another well-known, local plumbing company. It took the other company, who shall remain unnamed, 3 weeks to come assess the issue and, after 4 phone calls, get us a camera inspection. We had to call them every day to see if they were coming on the scheduled day and time, to only find out that we were going to get rescheduled AGAIN! After firing those guys, it took Free Flo Rooters - Anthony, Ben, and their crew - only 2 weeks to drill my living room and kitchen floors, dig 5 feet deep and 12 feet long tunnel under my dinning room, refill the 5 foot hole and tunnels back up and pour concrete over it. We knew the job was major and will cost us thousands of dollars, but they made the process stree-free and quick.
We couldn't have asked for a better plumbing company. You will not find anyone else more reliable, trustworthy, and affordable.
My old water heater decided to turn the basement into a small swimming pool. Ricky and Steve were over about 2 hours later and working on the problem. My basement hatch is fairly small, so it was definitely a multiple person job to get the old water heater out and get the new one in. They also put in a sump pump, so this problem will never occur again. Fantastic work and very clean, including covering the floor to make sure it didn't get damaged. Will absolutely recommend and use them again!
Amazing experience!! The team at Free Flo Plumming are all so kind and professional. They are upfront and honest with pricing (the pricing was SUPER reasonable) and they don't try to nickel and dime you. They spent so much time with us making sure we understood the work that was being done and made sure to follow up after to make sure everything was perfect and all questions were answered. I cannot recommend this company enough!
This time our sink was leaking and the extended pipe was kind of cracking. Ara arrived earlier and quickly replaced everything nice and clean. Great as always. Thank you guys!
Venus B.
12/07/2022 12:00:00 SA
Such an efficient and caring company!
Thank you to Free Flo and Ricky.
He was able to fix my toilet in no time and was super patient with all the questions I had. I will definitely be contacting them again for any plumbing issue. He Also did a camera inspection on my sewer line.
Anthony at Free Flo saved me again! This time he saved me $$$ by troubleshooting a water softener issue, which allowed me to cancel the expensive Culligan appointment.
I think I owe Anthony a fancy steak dinner and a bottle of Scotch at this Point.
Jacqueline H.
05/05/2023 12:00:00 SA
We had a very annoying leaking bath tub faucet. Been leaking for awhile now & costing us more on our water bills. Nick came out & diagnosed the problem right away & replaced the cartridge that was the source of the problem. My tub is finally not leaking & we'll be saving on future water bills. Could not be happier with the workmanship, as well as the friendly service to boot! Also, side note, no messes were left! Would recommend to anyone having plumbing issues
We woke up on Saturday to no hot water. Our pilot light went out and it would not relight. Called Free Flo and Ben came out in less than 30 minutes. Our house was a flipped house when we bought it and the flipper installed the water heater directly on the ground. Ben explained to me that it should be raised off the ground. The rain we have been getting was clogging up the air intake and that made it hard for the pilot to stay lit.
Ben was able to get it started so we have hot water for the remainder of the weekend. He will be back out next week to raise the heater so this doesn't happen again.
Good experience with this company. I would definitely recommend.
AUGUST 2022: There is a reason why this company has nearly 2, 900 reviews and all five stars are lit up. They are quick to respond, professional, extremely knowledgeable, and possess up-to-date equipment.
I recently moved into the Pasadena/Altadena area and had a number of large and small plumbing tasks that needed attention. Some of them were clearing slow-moving drains, replacing old washer/dryer hook-ups, and replacing an ancient tankless water heater (where they gave us the pros and cons of the options we had, and they let us make the choice on the best one for our household).
They arrived early, worked hard throughout the day, and were finished by 5pm.
Josh, Ben, Patrick, and the others were polite, moved swiftly from task to task. They took the time to answer my questions, and I had a lot of questions.
This is a family-owned company that truly believes in the quality of business they offer, and they actually care about their customers.
My husband (who's not easily won over) was impressed with their expertise, skills, and efficiency. I'm so glad I found them.
OCTOBER 2022: Free Flo is awesome! I flushed the toilet and suddenly there was water coming out of the bottom of the toilet. It didn't overflow from the bowl, but was slowly seeping out a large amount of water from the base of the toilet.
I had to leave for a meeting but called Free Flo from the car, and they fit me into their afternoon schedule.
They used their camera to pinpoint the problem. It was a tree that was just outside our bathroom, and the roots had pierced through the pipe and everything became clogged.
They arrived early the next day and remedied the issue by the afternoon. I am officially a fan.
My entire family, now, has their contact info.
Thank you Free Flo!!
Steve and his crew came out the same day to help us with our clogged kitchen sink. They quickly diagnosed the issue and let us know the iron pipe needed to be replaced. The crew was very neat and kept the work area tidy and completed the work the same day.
Very happy with the service and glad to find Free Flo Rooter.
Super fast response time, even on the weekends. I had a leaky hot water valve that I tried replacing myself. Big mistake. I called Free Flo and they got someone out in 20 minutes. Patrick was super professional and made the replacement look easy.
I will definitely use them again.
I called on a Sunday afternoon and they took care of two issues I was having right away. Response time is quick and they are affordable. I would use their services again.
We had a pipe burst on a Saturday. Patrick showed up within the hour, provide a quote, and fully fixed it. We will be back!
Anna F.
04/11/2023 12:00:00 SA
I highly recommended the Free Rooter and Plumbing company for their work. They have been helping us fixing our gas leaking problem. Have the problem fixed in time and provided us with detailed explanation on the problem area. Gas company came and performed the inspection after the fixed without any issues. During the gas leaking repair work, they were able to detect some of our piping issues and provided us with a reasonable option for the those old and leak pipes replacement work. Our main contact Steve has been very helpful, and patient for our questions and their crews have done a fabulous job, ahead of schedule and at a fair price. Steve was able to accommodate our schedule and very responsive. I would definitely recommend this company and will continue to use them again for any plumbing issues
Leo K.
04/08/2023 12:00:00 SA
We had hot water issues at our recently purchased property. Our home warranty sent out a company that told us we need to replace all galvanized pipe with copper at a cost of over 14k. They didn't even bother to do any troubleshooting such as removing the aerator to check for flow or turning on the hot water to see if it gets hot. They even try to up sell on a recirculating pump. 14k is no small amount so I contacted Free Flo for a second opinion. To my surprise, Patrick from Free Flo actually took the time to troubleshoot each of our concerns and fixed everything for only $90! I appreciate his honesty! You guys are my go to plumbers from now on!
Ryan R.
04/10/2023 12:00:00 SA
This was our first time using Free Flo Rooter. Our bathroom sink needed to be rootered but after inspection it turned out our aging pipes under the sink needed a bit more attention than anticipated. Ricky was awesome! He was patient, careful, cleaned up thoroughly and was nice to our cats! A great experience and we were very thankful for his time, friendliness and professionalism.
Can't say enough nice things about this company.
Patrick really took his time checking out the issue & walking me through my options. Plus, he was able to come a couple days early for my appointment when there was an opening.
Would 100% recommend & use again!
Jessica W.
05/05/2023 12:00:00 SA
We had a clog in our master shower and Free Flo Rooter & Plumbing was able to get someone here within 2 hours of reaching out. Ben was efficient, friendly and did an amazing job of cleaning up. We definitely found our new go-to plumber and love supporting a small business with incredible service. Highly recommend!
Janice T.
04/03/2023 12:00:00 SA
Never fun to have plumbing issues but glad to have someone like Ricky who is quick and astute to trouble shoot & fix the issue! We had a suspected leak under our kitchen sink but never really could tell where it was coming from. After inspecting closely, Ricky determined that the garbage disposal was installed incorrectly by our developer--he turned it around and fixed it, just like that! Now I don't have to worry about my paper towels getting wet, or worse, water damage to the house! Thank you Ricky!
Reached out to Steve & team for a major plumbing issue. He worked on installing a water line to our fridge when we moved in to this new house. Work was excellent the first time around so I reached out again. Steve & team was able to get things done quickly and efficiently. Part of an old cracked cast iron pipe feeding into the streets was replaced and a clean out installed. Reasonable price as well. If your experiencing any issues give them an opportunity to take a look at the job and quote you. You won't be disappointed.
Very professional and clean while working on my job. It was a tough problem to solved but he persisted and was able to fix the issue. I had an issue with water draining back into my dishwasher once the cycle was done. He diagnose the problem and fixed. He even tested it out. I will be sure to hire Patrick for my next plumbing job.
We needed service fast and they were able to come out the same day. Patrick came to our house and was fantastic! He was kind, extremely knowledgeable and very professional. He communicated everything he was doing and we came up with an immediate fix as well as a long term solution that he was able to have done the following day. The price was reasonable and the service was top notch. Will be our go to plumber from now on!
A few years ago, I was looking for a plumbing company, who is capable with integrity, and I found the Free Flo plumbing. I have worked with Ben and Patrick on plumbing projects, including tankless water heater installation and laundry installation which is very tedious because of space limitations. They are VERY knowledgeable, and considerate in planning for my projects. They also helped me install seismic shutoff valve. I have worked with a lot of plumbers before, but they are my favorite and I am always happy with the outcomes.
Jean B.
04/10/2023 12:00:00 SA
Anthony and Leo come to our house to replace two faucets in our bathroom. The old faucets had difficult access valves that they replaced, ensuring no leak and cleaning up the water line that was starting to clog. They left their job in a pristine state. Communication was excellent from the start. I recommend Free Flo Rooter and Anthony and Leo in particular.
Susan P.
05/03/2023 12:00:00 SA
Oh My Goodness I cannot say enough good things about Free Flo Rooter. Steve came to fix my original bathtub issue (house built in 1950s). Original tile etc. He had to replace everything. The job became so complicated because this was also the original plumbing. Had not been switched out to copper. He had to come back and bring special tools to help with something and When THAT didn't work he called Ben! These men are my hero's! Ben is a complete cat lover (I have 2) and he collects obscure tools. He had just what Steve needed and together they finished the job!! I'm beyond happy. They went above and beyond in handling my problem
Quito B.
02/12/2023 12:00:00 SA
This is my 2nd positive review of these guys - and I highly recommend them. Our toilet wasn't flushing and the bathtub drain was slow, so I thought we needed another hydrojet.
Rafee and Nick are very responsive and clear communicators.
Nick showed up on time, was very friendly, and patiently explained everything he was doing. I appreciated his honesty in telling us that a hydrojet wasn't needed, but just better bath drain maintenance and replacement for the low-flush toilet. He cleared the bath tub drain for us, and after he clearly explained why our toilet needed to be replaced, I was convinced.
They are honest and very reasonably priced. We're going to hire them to replace our toilet soon.
Thanks, Nick and Rafee!
Warren C.
05/03/2023 12:00:00 SA
I have two clogged courtyard drains that need attention so I called around to find a 'hydro-jetting' solution. I figured that at the least I know enough to understand the next move required. I called a few companies and this one was the first to respond. A gentleman named Patrick came out and we analyzed the entire situation together. He also called his office and spoke with one of the bosses (I assume) so that he could fully assess and respond to my needs the best they could. Over time, perhaps thirty minutes, Patrick was able to tell me the pros and the cons of different approaches to try to fix the malfunctions and in the end I decided to wait a few days. So, why do I write here? The savvy input from this company allows me to plan for both now and the future. This problem I have is not going to go away by itself! This one company is the one I will call when I decide to proceed. In my opinion, they're making the right moves to build a reputation built on trust. They are building their business. Too often, I see operators chase a fast buck so hard that in the end, they get nothing but disdain from me. Patrick, Ben, Steve, these are the names of the people I spoke with yesterday. 'Top of mind'.... you guys know how to stand out. Thank you.
Mark M.
05/03/2023 12:00:00 SA
Great service! Patrick came out the same day, explained the problem, fixed it quickly and efficiently, and cleaned up afterwards. He was personable, knowledgeable and professional. Highly recommended!
Lai S.
09/01/2022 12:00:00 SA
If you are someone like me, I don't know much about plumbing and can easily get ripped off and taken advantage of by companies. However, this is not one of those companies that just want your money! They care about their work and customers.
I researched and interviewed multiple plumbing companies, and this is the best one.
I got bids from multiple plumbing companies for some pipes that needed to be replaced when I first moved in. Other plumbers wanted to charge an arm and a leg to redo the partial or entire plumbing in the house. Steve and the crew came out to do a thorough assessment of the work needed to be done and offered the most reasonable pricing.
I called them again this week for a separate issue, and they came and fixed it within the week. Steve explained clearly what the problem was and fixed it.
We received the recommendation for Free Flo Rooter from our friends after we experienced major plumbing issues. I called and Steve came out the same day. They identified the problem within 30 mins and had the issue fixed within hours. I cannot further express how grateful I am for their prompt, thorough and friendly service. Let's just say Steve is on speed dial in case any other problems occur in the future.
Joyce W.
04/07/2023 12:00:00 SA
I've used this company a few times for various issues around my mid-century house and have always found each person I've dealt with to be polite, knowledgeable, and fair every single time. Usually, you're contacting a plumber because you find yourself in a stressful or unpleasant situation and it's nice to have people you can rely on to show up when they say they will and do the job efficiently and explain what they're doing without being condescending. They give you their assessment and options so that you are empowered to make informed decisions that are right for you. They are trustworthy and kind and good at their job. What else could you ask for?
J S.
05/01/2023 12:00:00 SA
Ricky was very professional, punctual, and honest with his labor + material assessment. He was in and out efficiently for a kitchen disposer replacement on a Saturday afternoon. Note: this business charges a very honest rate, almost at cost, for any new parts. No weekend overtime. I'd recommend this plumber to anyone in the greater San Gabriel valley areas!
Vanessa F.
01/07/2023 12:00:00 SA
Waited until my second time to review to make sure these were legit 5 star reviews, and they are!
My first experience with them was when the kitchen garbage disposal stopped working. I messaged on Yelp and they had someone here the next day to look at and fix it. They fixed it within 5 minutes and gave me more information about my garbage disposal than needed, but I appreciated it. As long as it was fixed and working I was happy. They charged a small fee for the quick fix and went on their way. A year later, I had a leak coming from the base of the toilet and again I messaged and they sent someone out the next day. This was about a week ago and it has stopped leaking, turns out it was a toilet ring issue that needed to be replaced. Again tons of information was given, which shows how knowledgeable these guys are, and again I'm super happy everything in the household is working thanks to them. Scheduling is easy, work is solid and reliable + prices fair. Give them a try!
Ryan P.
01/04/2023 12:00:00 SA
Our shower was backing up and my little hardware store snake wasn't clearing it. Nick from Free-Flo showed up on the early side of the time window with responsive and clear communication beforehand. When he arrived he was very polite to take his shoes off, and get right to clearing that clog. After ten minutes he got a disgusting snake of hair and debris out. Gross. The drain was cleared and he asked if I had any other issues? I mentioned a heat control button on the shower knob and he quickly fixed that up too. An easy, quick, and painless plumbing experience with Free-Flo Rooter. Highly recommend.
My home had a drain issue with root growing into the drain. Patrick was exceptionally helpful and thorough. He explained the situation and our home's drain design, which has been a mystery for us for very long. He was able to tell us where the issue is, and what we might need to later to fix them. Thank you for very kind and helpful service.
My sink was not draining fast enough all of sudden. The garbage disposal was just circling around and not draining down anything at all. It is Friday afternoon, and I will have guests tomorrow. I needed help now.
I called 3 places, and Free Flo was the only one that had someone available in a few hours. Thank god!
I am so grateful that this company dispatched Steve to save my kitchen! I was so lucky to have his service the same day I called.
These days, it is extremely difficult to have people to service your immediate in general. Services like plumbing require a rather immediate response. I already used another company a few times in the past for plumbing services. However, this time, there's no one could come for same day service.
Steve from Free flo not only rendered an excellent service but also educated me on how to maintain my sink and dishwasher to have less troubles in the future. A reasonably priced service, too!
Thanks, Steve and Free Flo! I saved your number!
One of my toilets seems to be clogged and doesn't flush efficiently. In addition, I started hearing water dripping sound in the house but don't see any signs of water/water damage, but wanted to have a plumber take a look just in case.
Steve from Free Flo came out. I let him in through the garage. While approaching the door leading to inside the house, Steve said: oh, let me grab my booties. Even without me asking!
I told Steve my concerns and asked him a lot of questions, he answered all my questions patiently and provided good recommendations without trying to up-sell any products/services. He not only is professional, but also is very honest. I would definitely call Free Flo and request for Steve next time I need a plumber.
Had the pleasure of meeting Steve today, he was very quick in fixing the problem didn't try to upsell me or overcharge me for the services provided which is something I often have to deal with.
You should still exercise caution when dealing with any of these companies for the first time, but from my experience today I would highly recommend this company for all your plumbing problems.
Laury K.
04/12/2023 12:00:00 SA
This is the 2nd time I've used Free Flo Rooter. These guys are awesome! The old pipes in my 90+ year old house were cracked and leaking. Anthony, Leo and Charlie cut out the old, put in the new, patched everything up and did it in record time. They were polite, personable and professional. Thanks again for a job well done! Would recommend them for any plumbing job without hesitation.
Max L.
03/07/2023 12:00:00 SA
My bathtub and toilet was clogged and my neighbor recommended Anthony. Anthony and Leo came out on the same day that I called for service, they were punctual, friendly, honest and professional. Anthony gave me a quote right from the beginning just to unclog the drain line. They couldn't finish the work because they needed another equipment and had to come back the next day to finish the work. They came back early the next day, and was able to unclog 8 feet of toilet papers . Anthony advised old pipes need to be changed to avoid future problems. Although they had to come back the next day, I was charged the price that Anthony had originally quoted which I like his honesty. I will be calling them back when I am ready to replace the new pipes .
Wayne L.
03/04/2023 12:00:00 SA
5 stars for Steve who came out to check on a very clogged sink that was backing up. The kitchen needed a clean out installed and they were booked up until the following week. However, Steve and Nelson were able to come in the next day, install the clean out and new P trap, cleared out the drain and repatched the outer wall which really helped to save our weekend. The team was very punctual, knowledgable, professional and had booties ready to go when entering the house. Highly recommend!
Julianna B.
05/08/2023 12:00:00 SA
The Plumber was very friendly and helpful. He did an excellent job of solving the problem of fixing my shower, hassle-free, that was affordable, fast and effective! Highly recommended!!
Ben came out to help us out even when it's getting late. Glad he came within 1 hr of calling him. Pricing is more than fair, even after adding a clean-out to my kitchen sink drain line. There was a blockage in the pipe that he managed to get rid off.
Very happy and satisfied customer. Don't hesitate to give his company a call for any plumbing needs.
Allegra M.
03/06/2023 12:00:00 SA
We had a great experience with Ricky! We messaged on a Sunday night for quotes to a couple companies to replace a sink flange that had chipped paint. They quoted me the lowest price by far and ended up being able to come out the very next day to replace. They even did a test to make sure there was no leak after the replacement. It looks great!!
Ricky M.
03/04/2023 12:00:00 SA
Fantastic plumbers.... have used them for years! Nick is the man! Extremely knowledgeable and professional. Thank you again!!
Nick from Free Flo was super informative, helpful, and just plain excellent at his job. He's a plumbing super hero!
Ricky and Ben came out and solved the problem. Came out in the rain, not only resolved kitchen pipe draining issue, also gave some helpful advice on our shower issue. Really nice people. Definitely recommended.
Seth J.
03/09/2023 12:00:00 SA
Ricky was super helpful. Definitely recommend. Had a leak in our garage whenever we ran our kitchen faucet. Ricky came out and was able to quickly diagnose the problem. Fixed the leak in a few hours - which revealed a second leak, which he also fixed that same day. Also swapped out our kitchen faucet while he was here. Very professional, very friendly, very quick. Thanks Ricky! Also thanks to Steve for rocking and rolling and getting us on the schedule quickly.
Steve S.
04/11/2023 12:00:00 SA
Ara was great. Got our kitchen sink draining within 3 hours of my call. He was neat with his work and cleaned up nicely after his work.
Had Free Flo Rooter over for an estimate on a re-piping job. Steve came by analyzed the job and gave a quote. His quote was affordable and the work was done in a professional, courteous and kind way. He addressed all questions and concerns we had. He was very aware that the work needed to be done quickly and efficiently so we could utilize our bathroom and shower. I recommend free flo rooter highly. Integrity, honesty, and courtesy. Is something hard to find, Steve and his team display all these traits.
We had a sewer problem and some guy from rooter guard came to snake it didn't work. They sucked and try to up sell.
So my family member recommended me Free Flo so I called them up to give it a try. And Steve came over to snake the main line. He really went above and beyond using different techniques. Finally he got the water drained I was beyond relieved and he found a big root 3 feet down with the camera. So the next day they started the repair where the root had got it. They fixed it just in few hours. It was a very smooth process and Steve really made it stress free .
I totally recommend Free Flo over any other rooter.
They do have very reasonable pricing. They are not pushy at all. Use them if you want to save some time & money.
Thank you Steve
wonderful experience and now my new plumbers! Ben and Anthony were great, very friendly and incredibly knowledgeable! I had a leaking pipe and was searching for a plumber to do a full re-pipe of my house. After their quick and great work, I immediately asked them to re-pipe the entire house. Anthony and his team were beyond respectful to myself and my home. The work they did was amazing. I didn't have water pressure in my shower and was losing the hot water prior to them coming to fix things. Now I have amazingly hot water and great pressure. Will definitely ALWAYS call them for any plumbing work I need in the future! Thank you!
Is Q.
03/10/2023 12:00:00 SA
We had Patrick come out to fix our toilet and he was awesome! Very punctual and honest, not to mention great with pets. They definitely will be our go to plumbers if we ever need one again.
Great service ever!
My kitchen sink got clogged so bad due to the rust of the old pipes and I had such a professional plumbing service with Patrick. He wasn't just focusing on doing his job but very kind and attentive to my needs. During the plumbing, one of my neighbors complained about the noise. When I was apologizing for the noise, Patrick politely talked to the neighbor and even freely investigated her kitchen drain pipe to help me out of the situation. Since the plumbing my kitchen sink has drained very well!
I'm highly satisfied with the quality of the service.
Thanks Nick for all the hard work on our building! You and your team are reliable and do great work. You saved the day
Ben is awesome! Extremely knowledgeable and can fix and problem! Nick is also awesome! Explains what is going on before doing the work. Fixed my problem quickly and efficiently!
I called Free Flo Rooter in desperation after another plumber told me they couldn't unclog my kitchen drain and that I would need a very expensive hydro Flo treatment. Ben answered the phone and was immediately very helpful. When I explained my situation, he sounded very confident that he would be able to unplug it. Ben and his assistant were at my house in around half and hour. He had my drain unclogged in under twenty minutes, even when the other plumber had told me it couldn't be done. AMAZING!
In addition to being an Honest and Excellent Plumber, Ben is also a very kind and considerate person! Thank You Free Flo Plumbing, for your honest work!
Brent C.
04/03/2023 12:00:00 SA
I have a slow-draining utility sink in the garage that the washing machine drains into that was overflowing. I rented a machine and tried my best with no luck. Patrick M. from free flo plumbing came over and worked on it for over an hour. He recommended installing a clean-out, and to my surprise, after he called his boss there was no charge for the call.
Nick came out and installed a new 50 gallon water heater. Great work, very convenient and didn't even need help with carrying the tank- they had the best quote by hundreds - no joke - and he was so polite in spite of not having an ideal work area and delivery path for the tank which was my fault. Professional and super easy to work with. Thank you so much for having such an awesome worker!
We have a Craftsman house built in 1913. Unfortunately, too many owners throughout the past 100+ years have tried to replace and modify the plumbing to the point that one Sunday morning a galvanized pipe in the house broke and started flooding the basement. I realized something bad had happened when I came downstairs and the first floor smelled like a cellar in the Midwest. The fire department was called in to turn off the water at the street and pump it out from below.
As luck would have it, my son had used Free Flo Router in the past and thought they were great so we called them immediately. Patrick came out and looked at our confusing pipe situation and asked us if we'd mind waiting until Monday morning until another plumber, Nick, who was experienced with situations like ours, could scope it out and give us an estimate. He did, we hired them and by Wednesday they had a crew lined up to solve our basement issue and several other peripheral issues that came up. We now have water pressure that rivals a new house and are loving it.
We feel very lucky to have found this company. They are extremely knowledgeable, hardworking and don't give up until the work is done to the customer's satisfaction. Without a doubt, they've earned a five star rating!
Ben came out to personally check on our concerns this time -- a shower head with extremely low water pressure and an assessment of our water heater. He gave us honest advice about what he personally would and wouldn't replace. He also fixed our shower head water pressure in literally 5 minutes. Another company had quoted me over $300 to fix it! Highly recommend Ben and his team if you're looking for honest plumbing work.
I was looking on yelp contacting several company and I finally found free flo rooter. They responded really fast and schedule it right away. Steve came to our restaurant with his team and explained me which needs to be fixed, cleaned or changed accurately. Price was reasonable and job was done efficiently. We had another company for long time but they got really lazy and make price higher and higher. I was lucky to find Free flo Steve team. He was already well known from our neighbors. We have another job to be done soon, and I am sure there will be no problem after then
I had a backup issue with my bathroom plumbing and I called Free Flo when my original plumber who came by was unresponsive. Free flo was very responsive and told me they could get a tech out within 1-2 hours. Patrick came and after looking at the issue, helped me to understand what needed to be done. He was very helpful and informative and accommodating to my requests.
I was happy that I called them and they fixed the issue quickly!
Bex Q.
10/12/2022 12:00:00 SA
There was a problem with our kitchen sink, but we were unsure what the problem was. Used Yelp Services to get quotes and they responded right away along with several other businesses. We went with them because they had so many positive reviews, they got back to us right away, specific about the window when they could show up at our house (11-1) the next day, and the price was competitive. I asked how much it would cost to snake the sink and they came back with the same price as another business with a lot of stars. The next day Steve called before he headed over, which we asked for. He arrived at 11:15am, snaked the sink and was on his way in about 30 minutes. Hopefully we will not need them again anytime soon, but I'm glad for the experience and happy we have an option for future in Pasadena.
Nick and his team came in and totally solved and fixed our building's plumbing situation quickly & efficiently. Seriously, I don't know about my neighbors, but for me it was completely painless. 5 stars for Nick.
We are most impressed and appreciative of the quick-response time and clean-detailed work! I messaged them on Yelp at 10:47am and in 2 minutes, got a response from them. They came out within 20 minutes and completed the job at 12:00pm. Anthony was very friendly and knowledgeable and the work was very cleanly done. They accept Zelle--which is so convenient!
There is no doubt that we will be contacting them again in the future for any plumbing issues!
Anthony L.
10/11/2022 12:00:00 SA
We had an issue with our toilet leaking that needed immediate attention - Free Flo was quick to respond and send Patrick over to take care of it for us. He was very thorough in his inspection - letting me know exactly what the problem was (wax ring wasn't properly sealed). He also let me know of any potential issues that could arise, and fixed our flush valve, which wasn't sealing correctly.
Thanks again Patrick for all of your help on short notice!
Patrick was great, very helpful and knowledgeable. Was able to fix the problem.
Thanks.
Glen
Josh came out for an emergency leak coming from the base of out toilet, he quick to figure out the cause of the leak... Turned out our sewer line was backed up and gave us some great suggestions to prevent future issues. His team will be back in the morning to install a ground level clean out and hydro-jet out main seeer lien.
Had a problem with kitchen sink garbage disposal. Quick response. Very nice and professional. Would hire again.
Susan L.
02/04/2023 12:00:00 SA
One of the best plumbing service around. Very professional and clean. Our plumber Antony was awesome. He explained everything and walked through the issue and process. He was able quickly solve the issue, tested it, and left the place nice and clean. Probably cleaner than it was originally. Definitely will call them back again.
Rick M.
02/06/2023 12:00:00 SA
I had an issue with low water pressure in my kitchen. I called up Nick and he came out and got it fixed up quick. He's a great guy and very knowledgeable. I'd highly recommend Free Flo for any plumbing needs. Five stars, no hesitation. Thanks Nick!
Dustin G.
04/08/2023 12:00:00 SA
Patrick is a magician. Came over and fixed 3 faucets, washer, and 2 showers in under an hour. He was honest, polite, clean, and great to work with. Definitely my new favorite plumber. Would definitely call again if needed. Price was also good. Amazing work overall and reduced all of my plumbing stress.
Evan C.
02/08/2023 12:00:00 SA
SoCal Gas left an orange notice that the gas lines for my 100 year old duplex were in bad shape and likely needed replacement. A big job so I solicited bids, in the end choosing Free Flo. Ben and his team from day one were very clear in describing what needed to be done and the timing. I expressed concerns that were addressed patiently item by item. Text correspondence was very timely, attentive, polite.
On the day the job started the team came right on time and was absolutely great. Make no mistake about it, I cannot say enough complimentary things about Free Flo. There is a reason for their exceedingly high number of 5* reviews here. After finishing, they returned everything back to the way they found it on the lawns and cleaned the driveway and sidewalk.
Pricing is important, especially in these times. Of the quotations Free Flo was the lowest. If you get an orange notice (or even worse a red notice) from the Gas Co., give Free Flo a chance to show you how great they are with gas lines!
Called on Saturday after hours. Patrick came out right away and was very professional and friendly. Fixed our problem right away! Would definitely recommend.
Steven L.
02/03/2023 12:00:00 SA
Ricky called before arrival and arrived per schedule. He was very professional and completed the job promptly. We will use the service again in the future.
We've used Free Flo a number of times and originally selected them based on their high Yelp reviews. Both Ben and Nick are very knowledgeable and get the job done right. Just had Nick come out in the evening for an emergency fix - he got it done quite quickly and efficiently. I highly recommend Free Flo.
Warren Fon ..
04/11/2023 12:00:00 SA
Are did a great job. Replied in an hour and came on the next day to fixed the back up.
Jeremy W.
04/08/2023 12:00:00 SA
Steve and his crew were on time, early in fact, very knowledgeable and honest. Definitely going to be a repeat customer.
Andrew M.
02/06/2023 12:00:00 SA
We had another emergency and called our go-to plumbers at Free Flo. These guys work very hard and they teach you what you should and shouldn't do with your plumbing to keep it running smoothly. These are the guys you want to call. Today we worked with Anthony and the amazing Leo! They fixed up our kitchen and ended up putting in a new faucet with a sprayer and got our dishwasher draining properly. These guys are the best, we don't call anybody else.
We had an emergency plumbing issue with our kitchen sink late at night and ended up calling the plumber at 10:00. Nick showed up an hour later and quickly dealt with the clog we had in our pipes. We're so glad we called Free Flow Rooter! Nick made easy work of something we could never have handled on our own. He was very professional and helpful and explained what we should and shouldn't put down our disposal!! (Treat yours gently if you don't want to call an emergency plumber!) Thank you
Steven W.
02/06/2023 12:00:00 SA
Patrick M did a fantastic job with my clogged sink. He was very prompt with his arrival and fixed the problem quickly and painlessly. Would highly recommend his services in the future!
Alison M.
04/08/2023 12:00:00 SA
Had a small issue with our toilet and they were able to come within 2 days and fix it on the spot! They were efficient, polite, and fairly priced! Would definitely recommend and will use them for any future plumbing needs.
They were available to help service my problem the same day. Professional, prompt, honest... what else is needed. The thousands of reviews speak for itself
We use Free Flo as my go to plumbing service. They do good work and have reasonable prices. Patrick, in particular, was very helpful. Called to let me know when he was coming (even came early when he had a free spot), correctly diagnosed the problem, and fixed it quickly. Highly recommend.
Had a minor kitchen sink leak - thought it was the piping.
Ben? (i believe his name was) came by and replaced the piping, initially it looked good. A day later I noticed it was still leaking but not from the pipe. Ben was able to come by the next day and repaired the issue without an additional fee.
Great work, great service and timing - very reasonable prices as well.
Definitely recommended.
I had a great experience with Nick! All the plumbing in our house was backed up. He came out within a few hours and fixed everything for a very good price. More importantly he was very friendly and happy to share his knowledge. And he knows a lot! It was fun talking to him! I'm very happy with the work he performed and I would definitely recommend him to others!
Shout out to Patrick!!
I had a clogged toilet and thought it was time to rooter the main line as a preventive measure. Looking on YELP the number of satisfied clients of Free Flo certainly stood out - Now I know why!
When Patrick arrived he looked around the house, asked some questions and quickly advised me that he didn't think I needed the Rooter service at this time. When I questioned him about that he explained that unless the line has a clog its just going to rattle around in an empty pipe and might actually cause a problem. He then took a plunger to the clogged toilet (We had tried for two days to unclog it that way ourselves) and within moments the clog was gone and we were back in business. When asked, Patrick admitted that he had a special way with a plunger. (insert joke)
Patrick was the consummate professional throughout and I will request him in the future..
I am having them come back to HydroJet my yard drains which have seen some heavy use recently and I have no doubt that I will be treated Honestly and Respectfully by Free Flo Rooter and Plumbing.
See you guys soon.
I reached out for bids from several plumbing contractors for a simple task, to clean out a slow moving drain. It wasn't clogged and it was in only one drain. Some contractors wanted to set up,an appointment, some gave me bids, some high, some low. All those coupons I get in my mailer at home we're offering a drain cleaning for $40 - $65. I yelped all of them.......no thanks!
Free Flo responded timely, gave me a reasonable price and we scheduled it. Because I travel a lot for work, I called them on a Friday once I got home to confirm our Monday appointment and they confirmed. Patrick, the technician called me 30 minutes prior to arriving which was within the appointment window.
Patrick arrived with his helper. I directed him to the drain. They snaked the pipe and were done in 15 minutes. He cleaned up after he snaked the drain, I paid them via Zelle and left.
So far, so good. The shower drains quickly as it should and is much improved since before it was snaked. Patrick was friendly and informative and didn't try to up sell more services to what I had requested. If I have a future need for a plumber, I'll consider reaching out again to Free Flo.
Our toilet was completely plugged last night. I called Free Flo Rooter and Plumbing they sent out Patrick. Patrick was on time, very honest, and told me what he suspected to be the problem. He unclogged the toilet and gave me info on future repairs that will need to be addressed. I plan to schedule another appointment for the toilet to be replaced.
Hannah S.
09/06/2021 12:00:00 SA
These guys are so great - I can't recommend them enough! From the first text/call to the end of service - they are efficient, honest and so fast!!
I've used their plumbing services several times over the years and had yet another issue come up over the holiday weekend. So I sent out a new message/quote request to them through Yelp and immediately got a response - within like 10 minutes or even less maybe!! My shower faucet was super leaky and I was losing hot water so fast so I needed help - but it definitely wasn't what I'd consider an emergency.
It being a holiday weekend I was sure I wouldn't get an appointment until the following week but they were out here and had my issue fixed by the very next afternoon!! Josh was my technician and he was so nice and helpful! Fixed my issue in less than 20-30 minutes!!
And their prices are extremely fair and competitive! I will always use them for any of my plumbing needs!! Their prices and excellent customer service and knowledge are above average and consistent every time I've needed them! Highly recommend!!
T. P.
03/11/2022 12:00:00 SA
I dread calling plumbers because I always have bad luck with high prices and unnecessary repairs. Bad rap, I know! So I read a lot of Yelp reviews and settled on Free Flo Rooter. I'm glad I did because Chris came to my home today, and I was blown away!
My shower is pretty old as far as double knobs and valves inside the wall (picture included w/ review). So repairing a leaky shower head isn't simple and I anticipated that I would need to replace a valve based on past experience with this shower. Chris confirmed that the job might get challenging depending on the valve that's causing the leak, also the repairs might involve turning off the water, and possibly other major work. Oh boy. Here we go again!! SMH.
Chris took pictures and advised that the office would need to determine the brand of the hardware and provide an estimate later today. (It's never a good sign when someone tells me the office will get back to me!) But after he took pictures and we briefly talked, Chris noticed that I bought a new shower head, so he offered to replace it. He also tightened the hot and cold water knobs. All the while, he was friendly and knowledgeable. My B.S. detector registered at a zero while speaking with Chris because he was honest and upfront. So stop reading reviews and hire Free Flo Rooter & Plumbing.
I'm sure the cost to replace the valves won't be cheap, but based on my experience thus far, I doubt I'll seek a second opinion. I'll hire Free Flo for this job and any future repairs, based on today's experience with Chris.
Steve G with Free Flo Rooter was beyond helpful, efficient and an overall pleasure to work with today! Steve was patient in listening to the scope of the issue, thoughtful and thorough in approaching the issue and made sure to run a few checks before jumping to a more extensive solution. Their cost was really inexpensive compared to other quotes I had received for the work, and they were super easy to schedule with. Free Flo Rooter will be my go to plumber moving forward! Thank you, Steve!
Josh and Kevin came by my home promptly after I reached out for quote. After he assessed the situation, he explained the problem and the solution in detail. He and his team were very professional, honest and just really cool guys. I especially want to thank Nelson for his hard work taking care of fixing the damaged sewer pipe. He was very careful trenching my yard (and did it so quickly!!) and did an excellent job replacing that broken pipe and installing an extra cleanup.
The team at Free Flo Rooters are just incredibly professional, skillful, high tech and dependable. Communication was excellent. Everything was so transparent. I got to see everything they were doing and they showed me everything that was happening on the cameras and using state of the art equipment. I was really blown away. I highly recommend their services to anyone experiencing unfortunate plumbing problems! Thanks guys!!
George H.
01/12/2023 12:00:00 SA
As we were searching through multiple plumbers throughout our neighborhood, we noticed Free Flo Rooter & Plumbing was a mom and pop shop, which we love to support our local businesses and communities. They have been wonderful to work with, as they are highly responsive, easy scheduling, and detailed oriented.
Our first encounter was a clogged bathtub. Steve saw the issue and fixed it immediately with a handheld snake. It was like watching a horrific movie because there were long strands of hair clumped up altogether, continuously coming out like a snake, and he just removed it with ease. Steve was amazing and detail oriented to explain the whole process.
Our second encounter was for a clogged bathroom sink. Nick saw the issue and fixed it immediately with a handheld snake, but wait there's more...he even sent us a video to ensure he unclogged the sink, as we were unable to be at the house, which is amazing! Nick is hands down an amazing plumber who goes above and beyond. There company has shown us how much they care about their customers without breaking the bank and ensures satisfaction before heading out.
In conclusion, Free Flo Rooter & Plumbing will remain our go-to plumbing services, you won't regret your decision. They are the bar, and set a great example of how a company should be operated. Thank you again Steve and Nick! We look forward to working with you and your team for many years.
- George and Connie
Stephen O.
03/02/2023 12:00:00 SA
Nick is our first call when we have any plumbing issue, ranging from a leaking sink to the entire house smelling like sewage (!). Nick listens patiently, investigates, and then diagnoses and takes care of the issue while explaining everything so even I can understand it. He has always gone above and beyond to help us and put our minds at ease, no matter how big or small the problem is. He's responsive, communicative, and courteous all the way. Thank you Nick!
Adrian M.
10/01/2022 12:00:00 SA
I had our bathroom tub clogged and Steve and his assistant came and knocked it out FAST! If your looking for a professional that provides a service above industry standard look no further your in good hands! Thank you Free Flo!
Second incident, we had an issue with our toilets plumbing. Patrick came in and checked everything out with a high tech camera and resolved the issue really fast. These guys know their stuff and are really efficient! Thanks Pat!
I can't say enough praise about the professionalism that Ricky demonstrated. On time, neat appearance, kept me informed throughout the process. Made good suggestions without being pushy, and cleaned up the work area when the job was completed. He'll probably end up running the place!
This review is based upon a free estimate I requested via app. The company was quick to respond and schedule an appointment. Nick, came promptly today as scheduled with a confirmation text to confirm.
Nick, gave a very informative review of the workings of French drains and pointed out the areas of my yard I should keep an eye on.
I didn't need their service today but will for next plumbing issue.
PM C.
01/08/2023 12:00:00 SA
We just moved into our new home and immediately noticed our kitchen sink wasn't draining. It was such an issue that we had call a plumber on New Year's Eve. I called several plumbers & no one would get back to me. I am grateful that Free Flow Rooter was able to schedule something that day. Nick came to help us & he was kind, courteous & extremely knowledgeable. He was able to show us the problem with the pipe we were having, cleared the clog in the interim & set up another day to come back & fix the problem. He also informed us of a few other issues, showing us photos & videos. We appreciate his honesty & professionalism.
Lisa J.
02/03/2023 12:00:00 SA
I really appreciated Ben and his team working on my house. I had backed up drainage and Ben cleared it out so quickly and efficiently. The quote they gave me was definitely less than what others have quoted. I also had some toilet leakage as well, and Ben identified the problem immediately and recommended the best solution without overselling anything. My plumbing issue wasn't an emergency, but they still came out the day after me reaching out. Due to my house's old age, I have multiple plumbing issues every so often and I will be contacting Ben every time going forward. Highly recommended!
Selah C.
01/07/2023 12:00:00 SA
I rarely leave reviews but Nick absolutely saved us tonight and we are so grateful! We had a gas leak in our apt behind the washer/dryer and the gas company told us we needed to hire a plumber to change the valves where the leak was happening. Until then, we had to completely turn the gas off. We didn't have heat, hot water, a working stove, and washer/dryer for 24 hours.
When I called to confirm my emergency appointment with Free Flo they said my landlord didn't book it and I wasn't on the schedule. But after talking them through my problem they fit me in anyway between 8-10pm the same night.
Nick was prompt, responsive, informed and so helpful. He really took the time to figure out what was going on and went to Home Depot to get the proper parts needed to fix our gas leak the night of so we didn't have to go another night without heat.
he worked with us for several hours and moved our refrigerator and washer dryer by himself. We have a galley kitchen and he had to jump over the counters and climb things to be able to fix the pipe valves. From my experience not a lot of plumbers would be willing to move heavy utilities and get their hands dirty like that just for the sake of getting the job done on the same day. It was a long night and work didn't finish until 10:45pm but in the end everything got done.
Nick really went the extra mile and I would recommend Free Flo plumbing to anyone in east LA or the Sam Gabriel Valley. Thank you again, Nick!
Support local - there is nothing better you can do.
That's why I went with this company. They have outstanding reviews.
NOTE: If you get anything less than a good experience, please contact Ben and he will make it right. I am happy beyond words with this company. They proudly stand behind their service. They're very honorable and believe in treating others as you want to be treated. That speaks VOLUMES to me.
Heather M.
09/10/2022 12:00:00 SA
Steve and his crew are fantastic - he definitely goes above and beyond what he has to. Knowing we were in a bit of a time crunch, he stopped by a day early on his way home to check out our hot water heater issue, and bumped us up when we realized we needed to replace our old one. He gives solid, reliable, common sense advice, and they all work hard with a lovely, friendly vibe. It's very reassuring to know your problem will be fixed, and that you're in honest, trustworthy hands with Steve and his fabulous team!
Many thanks Steve, we'd recommend you anytime!!
Heather M
We've had 2 plumbers out for a stopped up toilet. The1st plumber left the cap off the sewage overflow on the side of the house so it was literally a crappy situation! The 2nd plumber basically said Yeah this needs a cap got in his van--thought he was going for a part...and never came back.
Nick from Free Flo came out, assessed the situation and shortly after we had a giant root removed from the pipe. And instead of just calling it done he investigated and saw we need to actually replace the nearly 100 year old pipe so they started the next day (today) there's also a plan for getting rid of the...er...sewage on the side of the house. And he fixed a leaky outdoor faucet while he was at it! Would definitely recommend!
Vincent A.
03/07/2023 12:00:00 SA
Ara was super helpful and explained everything to me. He demonstrated what was going on and gave me a very fair price. Highly recommend Free Flo Rooter!!
JP L.
01/11/2023 12:00:00 SA
Josh took great care of us after our external drains overflowed and flooded water into our house. He responded quickly, came when every other plumber said they were too busy and delivered great service (rooting every external drain) with knowledge and skill. He also diagnosed the likely root causes of our flood and how to mitigate the problem.
Very happy to recommend him and Free Flo.
I've worked with a few plumbers and plumbing companies over the years, and Free Flo is the most sincere one I've ever met. I will never contact anyone else from now on. If you appreciate honesty, thorough inspection, and quality work, this is a local business you want to support because those qualities are especially rare these days.
Special shout-out to Patrick; he's a standup guy; explained the whole inspection process and even gave me a few valuable suggestions. Thanks bud!
Ryan S.
02/09/2022 12:00:00 SA
I really appreciate this company and the excellent work that Nick did, and will probably now continue to do for our old home.
He came on 02/09/2022 to check on a fireplace valve and to look at an old toilet that we have. He spent about 45 minutes with our toilet, including going to a local plumbing supply store. I am pretty sure he even replaced the stopper in our toilet, but never charged us anything. Yes, he was not able to fix it properly -- and in fact -- simply recommended us buying a new toilet, which we will do this weekend.
We will be sure to call them back as soon as we purchase the toilet so we can have them install it. He provided a quote to us for the installation of a new toilet, which seems reasonable.
I know that not many companies who spend an hour working on something, will leave without charging anything; however, it is greatly appreciated it -- Why? Because now -- without doubt -- I will call them to install my new toilet without even considering other quotes.
Nick was friendly, kind and explained everything in detail.
I had originally scheduled and appointment for 2 days down but they had an opening so contacted me right away and dropped by very promptly. My technician was Steve and he was very polite and easy to talk to. He listened to all the problems I was running into and gave me a rough diagnosis. From what he said he pin pointed the problem and went straight to work. When he came into the house they also wore shoe cover so I was particularly thrilled with that haha.
The pricing was also reasonable with his proposed solution so I think it all worked out.
He made sure I saved his number as well just incase anything didn't work he could come back out himself to fix the problem.
We have been dependent upon Nick for all our plumbing needs for the last 2/3 years. He is always quick to respond, tidy, efficient, and is patient when explaining the details of your plumbing in lay peoples terms.
Referred him to my mom who lives in a condo and she gives is grateful for his skill too!
Ladies, if you want a trustworthy plumber you'd feel comfortable with when alone, look no further. Very respectful and goes over and above every time.
Thank you so much!
Quick response, good communication. No surprises... issue was analyzed from a text video, was quoted a price, and a technician, Patrick, fixed the problem. Patrick was quick, efficient, and explained what needed to be done.
After the repair, Patrick wiped everything down and made sure there were no leaks.
Free Flo Rooter, Patrick, and the Christmas miracle.
It was the afternoon of this past Christmas eve and all of a sudden my wife and I noticed that there was water overflowing in one of the restrooms. The situation escalated when we noticed that every fixture in the house was overflowing. I can not describe the absolute panic and fear for the next hour. We called so many of the local area plumbers and plumber networks and every one was either closed or said they acknowledge the emergency, but the earliest they would do was Monday. My wife and I had just about booked a local motel when we called Free Flo Rooter and Ben answered and right away assured us that he would check and see if there was someone available. Thankfully he said they could accommodate and that the service person would be there within 2 hours. Well, just about a half hour later. Patrick arrived to save the day. Sparing much of the grosser details, it turned out that we had roots blocking our main line. This was potentially not an easy solve but Patrick did not give up and ultimately cleared a path and restored our homes plumbing.
This part is the most important detail to me. Patrick was very kind and with such quick arrival obviously very appreciative of our time. The biggest thing though was he was honest and informative. I think its absolutely incredible that he didn't just solve our problem but that he explained the steps he was taking, the problems he was tackling, but most importantly, provided us with a great amount of information to handle the bigger plumbing job in the future. This piece of mind is absolutely priceless and if there was a way to highlight an experience above five stars with a business, I wish it would exist for Patrick and Free Flo Rooter. Thank you guys. You saved our Christmas!
My work place's bathroom was leaking water and we needed to change it as quickly as possible. I came across Free Flo Rooter & Plumbing and gave them a call. Steve & Nelson came over to the location, gave us an estimate and came back with the new necessary parts within the hour and replaced the toilet in no time!
They were amazing and I highly recommend them!
Thank you guys!
Josh was very helpful! He answered all of my questions and made sure I knew what was going on. I would definitely recommend for all your sewer issues!
I had the pleasure to contract Free Flo Rooter & Plumbing. They are reasonably price and did not try to upsell me. I will definitely recommend them and most definitely work with them again.
Free Flo Rooter and Plumbing are the best!!! I had a backed-up sewer line. I had other plumbers out to my place, and they all wanted to take my money ranging from $7,000 to $11,500. I called Free Flo Rooter and Plumbing because of all the positive reviews. I was not disappointed! Look no further these guys are the BEST. Ask for Ben; he and his crew are awesome!!!
Ben was right on time; he put a camera into the sewer and showed me all the roots clogging the line. Two days before Ben came over; I had my sewer allegedly cleaned with a hydro-jet by another plumber. That plumber used a small hydro-jet that was contained within his van. The prognosis from that plumber was for me to do a complete relining of my sewer line to the middle of the street for $11,500.00!
Ben recommended he use his Hydro-jet to clear out the roots. Later that day, Ben shows up hauling a trailer with a diesel ran hydro-jet!!! That hydro-jet was cutting the roots like it was butter. When Ben was finished, my sewer line was cleared to the middle of the street. Everything looked good, and no lining was needed. He saved me thousands of dollars!!! I will only call Free Flo Rooter and Plumbing whenever I have a plumbing problem.
If you want honest work and reasonable pricing, call Free Flo Rooter and Plumbing.
We have an old, chronically leaky shower and Patrick has helped us fix it a couple of times now. We were able to get an appointment right away. He is very knowledgeable, came extremely well prepared and was very quick to remedy the issue. Immensely grateful for Patrick's expertise. Will always call him in the future.
Bonus: So great with our dog!
Nathan T.
09/04/2022 12:00:00 SA
Excellent customer experience with Josh. He came day of for a clogged bathroom sink. He resolved the issue within the hour and charged a fair price. Josh was professional, courteous, and fast.
They accept Zelle which was also very convenient. Will definitely consider calling him again for future issues.
Anne V.
08/09/2022 12:00:00 SA
The ratings are for real!
So glad I went with Free Flo Rooter! Reliable, very reasonable, professional and showed up on time. We had a garbage disposal issue in our rental unit and within 24 hrs had a tech on site. Patrick was courteous and took time to review options and possible outcomes. Patrick also made sure he tested the newly installed disposal system for any leaks. This whole process took less than one hour and the place was left spotless. Now I know why their ratings are so high! Free Flo Rooter will be my go to plumbing company for my home & rentals!
Crystal D.
07/12/2022 12:00:00 SA
If you guys are searching for a good, trustworthy plumber, you should definitely contact Free Flo Rooter (and ask for Nick). We are currently in the grueling process of renovating our home and choosing Nick as our plumber has been one of the best decisions we've made so far. Being able to trust in the quality of work provided and also knowing that we're not being cheated or nickel and dimed has made things a little less stressful during this time. We've interviewed many plumbers, contractors, and electricians before beginning our renovation journey, and can honestly say that Nick is truly a step above the rest in every aspect.
Leading up to our project, Nick was very communicative and so helpful when we were trying to figure out our plans. He would give us realistic expectations and honest feedback on the feasibility of our project and always went above and beyond to help us out. It's obvious he has a passion for his work and a willingness to help others.
We recently had him and his team replace our water main. They were efficient and executed the project as promised, immediately passing inspection with flying colors. We will be using them for our plumbing needs in the future and highly recommend them.
Not only do these guys deliver on quality, but they are also very reasonable with pricing and are willing to work with you. Seriously, if you need any plumbing work done just give Nick a call. Save yourself the headache of interviewing and meeting other plumbers - we already did all that. Nick is legit and know's what he's doing. My husband calls him a plumbing genius!
One of my client's vacant properties had what I thought looked like dried black mold around the base of the primary toilet. I had a general home inspector, three plumbers (including Nick from Free Flo), and a mold specialist come to inspect and consult.
Everyone, except Nick, said it was mold or sludge that had come from the toilet bowl when it overflooded at some point, which didn't make any sense to me since the house was vacant and the toilet bowl didn't have any staining or evidence that the sludge came from there.
Nick's expertise and knowledge told him that it was black sludge coming from the base of the toilet probably due to an old wax ring. He explained how the toilet and piping work so that everything made perfect sense. In addition to replacing the wax ring, we had to extend the pipe, replace the toilet, and replace a fill valve in a second toilet. The work took him and his team about 2-hours to complete.
Will be contacting Nick for all future plumbing needs in the area!
Nick came over & helped out with a huge issue ON A SUNDAY. He is seriously a life-saver...nothing more to say.
More expensive because a Sunday, but he came in clutch for a real emergency. Thank you Nick!
Jim D.
07/01/2022 12:00:00 SA
Our drains were backing up. This wasn't the first time, but definitely was the worst. Steve came out within a couple of hours and checked it out. His crew quickly installed a cleanout port and sent the camera and rooter in. This got us going for the short term, but things were not looking good. The pipes had rusted through, cracked in places, and were leaking water to the point where they should be replaced. It was clear that our 106 year-old cast iron main waste line had transported its last load.
He gave us a fair quote for the work, with no surprise charges. His crew's work was quick, neat, and professional--the trench they dug in our 2 foot high crawlspace was a work of art. State-of-the-art trenchless pipe-bursting machinery pulled the section of pipe under our front yard from the front of the house to the sidewalk with minimal digging. Finally, a Cured In Place Pipe liner was installed in the section of pipe from the sidewalk to the city sewer line under the street (guaranteed until I am 102 years old).
Throughout the whole process Steve was friendly, professional, and a great communicator.
Bottom line: Our loads are now flowing freely out to the city sewer through an entirely new system of pipes. The price was fair and the process was as painless as it could be. These guys are incredible. I would highly recommend this company.
Just wanted to come on and give an update. I used Free Flo again for my new house. Anthony came out and was professional, on time, and went above and beyond as always! He fixed a shower that wasn't getting hot and a kitchen sink that had low water pressure. Both issues were tricky to find the source of the problem, but he was very patient and his pricing was great for the amount of time he spent working.
Once he's done with the work he takes the time to walk you through everything so you're informed if something goes wrong again. He even gives you tips to troubleshoot things yourself in the future, which I really appreciate! I won't be using anyone else for any plumbing issues in the future!
brandi g.
07/07/2021 12:00:00 SA
Checking in again.
Ben and Steve are at it again! They came out of their service area to bail me out of a sticky situation with a problem property that another plumber created a huge issue with.
These guys are heroes. Seriously. You cannot go wrong with this family. I'm so thankful for them and hopefully their calm demeanor and incredible experience with the city will make this issue go away.
Thanks for helping guys, you're the best!!
I contacted Free Flo Rooter during the week of Thanksgiving. My entire experience was a positive one. Steve was not able to finish the job the first day of his arrival, however, he assured me that he would return with other colleagues to finish the job. Steve put me on one of the first morning call and finish the job within an hour or so. Through out their time at my home they were professional and cleaned up after the job was completed. They did not leave any junk in my trash cans at all and assured me that if I needed anything related to the job request that would create any issues that they would handle it. I recommend this family business. It took a quick search on Yelp for me to find them and within the first then minutes my appointment was set up for the same day. It's very difficult to find honest workers these days who are ready to take advantage if you have zero knowledge of plumbing, which is exactly what I went through. I'm delighted to leave my comment and hope that just like me you give them an opportunity to do good quality work. Thank you to Steve, one of the owners (sorry missed your name) and three other employees that showed up to finish the job.
Thank you!!!
I have never had such amazing responsiveness from any service like I had today. I called Free Flo at 10:30am and by 11:30am Ricky was here to give me my free evaluation. His price was reasonable and he unclogged our bathroom sink swiftly. He was super friendly too. Thank you.
Joey B.
03/06/2023 12:00:00 SA
Free flo was terrific! Our garbage disposal started leaking, and we needed a new one asap. They gave us a competitive quote, and came out the same day. (We had already purchased a new one, as we were going to try and do it ourselves, but then realized electrical was involved so needed an expert). Ricky was our technician and he was great: personable, professional, very competent, and got the job done quickly. He triple checked that there were no leaks, and I'm confident that this one will last us a long time. Thanks Ricky!!
Bella D.
08/09/2022 12:00:00 SA
Ben and Steve are honest and respectful pros.
They're conscientious, clean and reliable. Their pricing is fair, and their work is quality.
I can't say enough about Nick! Unfortunately, I have had continued plumbing issues where I've needed his services again living in this house for 20 years and once again he comes through with flying colors.
He goes above and beyond the call of duty, and totally takes care of the problem with efficiency, helpful ideas and always with a genuine caring and respectful disposition and cleaning up before he leaves. I mean wiping and cleaning floors around where he worked! He always takes his shoes off before entering my home, too.
He aims to please and treats you like family doing only the best work and costumer service. Thank you so much, again, Nick! You are not just an amazing plumber but an exceptional human being!
Rose City C.
03/07/2023 12:00:00 SA
We had an issue with our water heater. We had worked with Steve at Free Flo previously, so I contacted him. Steve came out and found the problem. The water heater was still under warranty, and Steve made all the arrangements to get us a new water heater. It was all taken care of quickly and efficiently. I will definitely call Free Flo again, and I highly recommend this business. Ask for Steve.
Robyn M.
12/06/2022 12:00:00 SA
I love Nick!! He came much sooner than the appointment time (he knew I'd be home all day). I was so grateful. My water heater pilot went out and wouldn't re-light. He fixed it fast and I could finally take a hot shower again. Highly recommend Free Flo!
Call this company for all your plumbing needs. They're fast and affordable. Pat is extremely knowledgeable and highly recommended!
I'm not one to leave a review, but I have to give a shout out to Free Flo. Specifically Pat. I had a simple (at least I thought it was simple) garbage disposal issue and none of the easy fixes I could try quickly were working. Pat came over, and before starting any work, told me the different things that go wrong with garbage disposals (verified with my own research) and what he charged to fix them.
After exhausting all the easy options to no avail, it turned out my disposal problem was worse than I thought and it needed to be replaced entirely. Pat replaced my old unit with an even better one, pointed out other potential things in my sink that could be potential issues down the road, and wrapped it all up by charging me an incredible rate that beat out the quotes I got from other places.
Pat was kind, courteous, professional, on time, and communicated exceptionally well every step of the way. What more could you ask for in a repairman? Free Flo is now my go-to plumber from now on. Thanks, Pat!
Plumbing emergencies are one of life's little horrors, and the best part is not only that you can't plan for them, but you're at the mercy of whichever plumbing service is lucky enough to get you in your desperate condition ....
FREE FLO ROOTERS ARE YOUR GUYS, THEY'RE TERRIFIC !!!
We called in desperation 2 days before Thanksgiving at about 8 or 9 PM, and the inexpressibly WONDERFUL PATRICK came out and tried to correct hubby's plumbing mishap when hub attempted to change out the cartridge in the shower valve (not his fault .... the water here is harder than granite, and just as unforgiving) , and then had to work another nearly two more hours to figure out a way to cap off the awkwardly positioned copper feeder-pipes so we could turn the water back on pending the full repair, which would involve cutting thru the tiling and the cement underneath it, among other challenges.
We just can't say enough about PATRICK, whose easygoing kindness, humor, and expertise, as well as his absolute willingness to go the full nine yards to help his customer in any way he can, is just beyond my poor capabilities to laud.
Once PATRICK had completed the full repair, he changed out the shower head, which was showing wear, and made sure that we knew what kind of silicone caulking we'd want to use to seal up some of the gaps all over the tub and shower enclosure, and then cleaned everything up neatly so the area was prepped and ready for those efforts.
Whether you need an emergency plumber, or you're looking to re-pipe your whole house and upgrade all your fixtures and add-ons, this is the guy you want on your side, and this is the company you can trust to deliver the best job, in the best way, in the quickest time-frame possible.
They're not the cheapest, but when was the last time the cheapest answer turned out to be the best?
I'd give them 10 stars if I could, and they'll be our plumbing service for, like, EVER ....
Excellent customer service. Technician was awesome. Would definitely use them again.
Jimmy Y.
10/08/2022 12:00:00 SA
Josh and this company are the best in what they do.
First time as a home owner replacing about 80 feet of pipe due to roots, shifting of pipes, and a broken pipe. They made this project seamless with a quick response time and quick quality work. Good communication, very informative, professional service and work!
I had a drain line with years of build-up from before I moved in that needed hydrojetting. I got several quotes, and Ben from Free Flo was the first to give me an estimate and description of the work needed that made sense to me. No price gouging or surprise fees, just a straightforward honest estimate. Before I even had the chance to express some concerns about how the work would affect my pipes, Ben was ahead of me and offering solutions without adding to the estimate cost. He was very easy to talk to, and it was a rare estimate where I was excited to move forward with the work.
Ben and Anthony did a great job on the day of the hydrojetting. They went above and beyond to ensure the debris cleared from the drain line would not clog up my sump pump or fill my drain box with debris, and they inspected my sewer line and gave me some great recommendations for future improvements.
I wouldn't hesitate to call Free Flo again for other plumbing needs. I wish every home improvement experience was this easy.
Carol H.
01/08/2022 12:00:00 SA
I wanted to get rid of the black toilet that the previous owner had installed. But, I didn't want to use my old plumber so I asked my friend to refer someone good and she gave me Nick's number.
And I'm so glad that I decided to go with Nick because he really impressed me with his professionalism and cleanliness. He brought a roll of brown paper, covered all the way from the front door to the toilet. This is to prevent any leakage while he carries out the old toilet. The installation was very quick and he was superb with the cleaning up afterwards. He definitely got the whole system down.
I'm really happy with my new toilet now.
These guys did it again. We had a fairly non-urgent plumbing fix: broken drainpipe in the kitchen. Had to rinse dishes in the utility room. We made an appointment for Tuesday and, the day before, they called saying they were in the area and could squeeze us in. Patrick and his team were awesome and not only fixed the pipe quickly, but also recommended plastic pipe over metal, saving us money and maintenance in the long run. These are the only plumbers I'll ever call in Los Angeles. Thanks guys!
Josh came and uninstalled my old kitchen faucet and installed my new one and he was fantastic! He was also super nice to my dog, who gladly accepted pets. Super grateful to Josh for coming out and getting this done. He even took care of getting rid of my old janky faucet, so I didn't even have to mess with it. I've used Free Flo before and I highly recommend calling them for all your plumbing needs. They are professional, reasonable, communicative, and all around great at what they do. Thanks again Josh!
We had Nick from Free Flo Rooter scheduled today to handle several of our household plumbing needs. He was a nice guy and provided great service.
1) He was very communicative and made sure to arrive within the agreed time.
2) We had various plumbing issues ... a) bathtub draining issue (my daughter's hair, yuck!); b) leaky kitchen faucet hose; c) toilet tank constantly running; d) bathroom sink drain not working properly.
3) Each item was dealt with quickly, efficiently and HONESTLY. Nick took the time to explain each problem and his resolution to each issue. He also made recommendations to help in the future with each issue.
4) The price was very reasonable and fair.
We would 100% recommend their service and they will definitely be our go-to company for any of our plumbing issues in the future!
Dan O.
02/06/2023 12:00:00 SA
This is the second review I've written about Free Flo Rooter. Patrick just left, after fixing the clogged toilet problem. He was great, listened to us, explained the most likely causes of the problem, and suggested a longer-term solution.
This is the third time I've turned to Free Flo Rooter for help with a plumbing problem. Three different guys came out -- and each of them was professional, friendly and courteous and answered my naive layman's questions patiently and clearly.
Three different guys, each one terrific? I'm guessing the way they treat customers reflects the way the owner of the company treats them.
Based upon my 3 experiences with them, I recommend these guys without reservation.
Had some drainage issues on a late Sunday afternoon...called Free Flo, they picked up right away and said they could get someone out in the next few hours. Received a call from Nick even before the time window they had committed to.
Nick came out, quickly figured out the issue, and was extremely communicative about showing what was happening and how he was going to fix it. He was completely focused on solving the problem properly and making sure I understood what was going on. He fixed the problem perfectly and even followed up the next day to make sure everything was still looking good.
If you have a plumbing problem and you want someone who is 100% honest, completely ethical, extremely knowledgeable and very respectful, call Free Flo. I had never used them before but they did a 11 out of 10 job.
Simple plumbing job but didn't rip me off by recommending unneeded services /fixes. Arrived on time and out of my house within 30 minutes
As always Free Flo Rooter comes through! Patrick came by on a Saturday afternoon and fixed our main water shut off valve in an efficient and professional manner! Highly recommend Patrick and Free Flo for all of your plumbing needs!
Lance L.
12/05/2022 12:00:00 SA
I spoke with Ben. He gave me a competitive quote & fit me in the days schedule, (already winning). He was on time and friendly. He explained the work & got right to it. When finished he made certain there were no leaks & cleaned up the work area above and beyond. More importantly he kept his word on the quote. No ugly surprise when time to pay.
Only wish I had found Free Flo 25 years ago!
Will definitely call them for the next plumbing problem & most definitely would recommend to a friend.
Thank you thank you thank you!!!
Very highly recommended!!!
Very professional
Very friendly
Everything was done accordingly and on time.
A big THANK YOU to the team from Free Flo Rooter and Plumbing. Nick and Ben were great to work with. Had an issue over the weekend with water backing up into the house. Called Free Flo and got an appointment for Sunday morning. Nick showed up on time and ready to go; however, the issue required hydrojetting and a second trip out on Monday morning. Nick and Ben both showed up again on Monday (earlier than we scheduled) and worked quickly and efficiently to resolve my problem. Required hydrojetting to clean up a main line clog but they were honest and let me know that there were no other major issues (just an offset from my line to the clay piping down to the sewer). Overall, I was EXTREMELY satisfied. They cleaned everything up and left all within one hour of getting started - and they were honest about the pricing (very reasonable) and about the problem afterwards (no nickel and diming). Would highly recommend them for all of your plumbing needs (emergency or not). Thank you Free Flo for being so great to work with!
I recommend these plumbers. Estimate was done quickly and so was the work. They did everything they said they would. Anthony was friendly and cleaned up nicely. My expectations were pleasantly exceeded.
We are very satisfied with our experience with Josh at Free Flo Rooter and Plumbing. He was courteous and very communicative, making the whole process easy. We had a two fold problem with our toilet and with our washer. He was able to diagnose both issues almost immediately and create a plan. The work was done in a timely manner. So far we are satisfied!
Steve is a lifesaver! I had a tricky problem with a clogged toilet and the previous plumber who I called was late, left a mess, cost a lot and didn't fix the problem. Steve showed up on short notice, fixed the problem professionally and quickly, and was friendly and helpful throughout the process. If I ever need plumbing services again I plan on calling Steve.
I had a shower tub spigot leak coming from a worn out cartridge inside the shower handle. A small but constant stream of water was coming out even when the handle was turned off. Patrick M came in, diagnosed the issue and made a recommendation along with cost. Only the cartridge needed replacing but I gave him the OK to replace the handle and faceplate. Prompt, professional and efficient service. He also checked a few other things around the house and made very reasonable recommendations. I won't hesitate calling Free Flo and asking for Patrick again for future plumbing needs!
I had a clogged kitchen sink/garbage disposal that was slowly getting worse. Finally (on Super Bowl Sunday no less), the clog got bad enough that water was backing up both sides of the sink and running the garbage disposal shot water several feet in the air. I called for an emergency appointment, and Patrick was able to come out within a couple of hours. The sink was fixed within an hour, and Patrick explained a couple of issues with the way the plumbing was done that we could fix down the line if we continue to have problems. The sink has been perfect since, and the price was pretty reasonable for an emergency visit. Will be using them for all my plumbing needs going forward!
Nick is the best Plummer. He was very responsive when I had a water heater emergency. He also replaced the faucet in my kitchen and shower head in my bathroom. Work was excellent. Would highly recommend him
Carolyn R.
04/01/2023 12:00:00 SA
Many thanks to Anthony and Leo of Free Flo Pluming for such an honest, professional, thorough, and friendly assessment of my pluming needs. They're my go-to plumbers! I'll definitely call them for future service.
Honestly amazed at how good the service and quality was. We needed to replace some outdoor pipes that had rusted out, and decided it was also time to replace our main line, since it was 60+ years old. Unfortunately I was out of town while booking all of this, and couldn't discuss anything in person.
I talked to 2 other companies (their prices were 50% more and 33% less), and they gave about the kind of estimate/walk-thru you would expect. Nick from Free Flo send me videos from his phone talking through exactly where the problem areas were. He gave me very detailed explanations of 3 different options and the pros and cons of each. He never tried to sell me on anything, and we landed on a combo of trenchless pipe burst and liner in different spots.
When it came time to start digging, they found our gas line was 6 from our main line, so they had to rethink the burst plan. For no extra cost, the team hand dug a new trench outdoors, carefully avoiding any damage to concrete, tree roots, paving stones, and replaced the old pipe at the proper grade, etc. Everything turned out great, and the pipes are running like new. 100% would recommend this team and Nick!
Tony A.
05/03/2022 12:00:00 SA
I can't speak highly enough about Free Flo Router & Plumbing! I had a leak occur overnight in a ~70 year old house. Although I had the house re-piped in 2001, there is some legacy galvanized pipe left over. Of course, it's the galvanized that sprung a leak in a line just outside of a rear footing of the house and was spilling water into the backyard.
I called first thing in the morning and spoke to Ben. Ben said he would have a tech respond between 1pm-3pm. Sweet! I'll turn the water off and eagerly await his arrival. Much to my surprise, Nick called about 10 minutes later and said Ben cleared him to respond sooner and could be there in about 40 minutes. Fantastic!!
Nick arrived and carefully analyzed and traced the source which in this old house was not an easy task. After he was confident he knew what branch line was the source, Nick carefully and thoughtfully explained the problem so even I could understand it. Nick also provided a couple of options and walked me through the benefits/drawbacks of each one.
I made my choice and couldn't be happier! The repair cost was very reasonable and the professionalism, honesty, and customer care from both Ben and Nick was nothing short of outstanding! I am very thankful that I crossed paths with Free Flo Router & Plumbing.
Every family needs a good doctor, lawyer, plumber and electrician. I can now cross plumber off my list and so can you. I won't be looking any further after my stellar experience and plumbing problems are no longer as intimidating as before I met Ben and Nick.
Thanks again guys! You have a customer for life!!
It's hard to find a reliable and honest plumber but we are glad that we found Free Flo.
Our kitchen and bathroom sink got clogged at night. We reached out to several plumbing services and Free Flo was the only one that got back to us and was able to provide pricing over the phone. Everyone else either did not return our call or told us that they had to see the situation before they can give us a quote.
Josh said that he can have a technician out the next day from 11-1 but Patrick called the next morning and said he can come earlier since he is in the area.
Patrick was on time and he was very transparent and we can tell that he was doing all he can to fix the situation while keeping it cost effective. He approached the situation with process of elimination to get to the root cause of what was clogging our sinks.
He was able to do same-day repairs and he kept us updated throughout the whole process.
It's very hard to find a great plumbing service and I can say that for any future problems we will be contacting Free Flo and asking for Patrick.
Outstanding service! Spoke with Steve, sent out to look at our bathroom shower valve. Patrick arrived on the same day, within 15 minutes, was friendly, personable and efficient. He diagnosed the problem, outlined the possible complications (in this case, a broken pin that keeps the stem locked in) and worked with it until he was able to successfully get the stem out in two pieces. So appreciative that they did such great job! We would wholeheartedly recommend them.
Anthony was great. Showed up on time. I explained the issue. He explained the possible reasons for the issue and quoted me on the solution. I approved the quote, he went to work, problem solved.
Honestly, you can't hope for a better, quicker and smoother transaction.
I really appreciated the fact that he explained what was going on with the plumbing and why there was an issue. He also helped looked at a couple of other things and gave me his honest opinion on whether or not I needed to fix or upgrade them.
I really wish I found these guys a year ago when I needed to completely redo our plumbing. But now that I know, i'm definitely going to give them a call the next time I need something done.
Communication through the Yelp app was pretty much INSTANT every time I had a question so props to Free Flo for being on top of that. Personally I place a lot of value on quick and clear communication.
Their pricing is also very reasonable, I got a couple of quotes from some other plumbers and Free Flo was one of the lowest.
A rare trifecta of Low price, High Quality work, and Good service.
Elizabeth K.
11/02/2022 12:00:00 SA
Patrick unclogged my toilet in less than 5 mins after my hours of attempts and I am in awe wouldn't hesitate to call him again if I ever run into toilet woes (fingers crossed this was the first and final time tho )
Free Flo will get the job done quickly and effectively. Great prices and very responsive. We got a descale of our cast iron sewer pipe and he showed me the results with the snake cam. The owner takes pride in his work and will make sure you get taken care of.
Barry B.
05/04/2022 12:00:00 SA
As before, these are my Go To plumbers. These are the guys to call. Friendly, honest & fair. I highly reccomend them!
Sophia J.
05/03/2022 12:00:00 SA
When my kitchen faucet stopped working, I contacted Free Flo on Wednesday because I had a good experience with them about a year ago. Unfortunately, their earliest availability was next Tuesday. I searched 'Plumber near me' on Yelp and clicked 'REQUEST A QUOTE'. Over 10 plumbers replied to do the job. At first, I chose Local Service Pro Plumbing to come the next day. To make a long story short, that company came to check the problem and charged $99 (service fee, just to estimate the job) and estimated $299 for faucet installation.
I had other plumbers' quotes which ranged between $150 and $200 for kitchen faucet replacement/installation. After wasting another day with Local Service Pro Plumbing for the price adjustment, I was upset about their poor communication and overpricing. I messaged back to Free Flo on Friday to set up an appointment. It was scheduled on Monday 1PM-3PM. But to my surprise, Patrick called me and came on Saturday 1PM and completed the job. He charged $140 for faucet installation although he found another issue (the difference in valve connector size) and had to change 2 valves with extra cost.($180 X 2, I honestly don't know if this is a reasonable price.). Patrick communicated clearly and he was knowledgeable about the job.
I think there's a good reason for over 2430 reviews with 5 solid stars on Free Flo. Considering Price, Quality of job, Timely response & communication, I would continue to hire Free Flo as well as recommend to my neighbors.
(I had a new water purifier 6 days prior to the problem. During the installation of the water purifier, they shut the main water off and on. That might have caused the faucet pipe to clog.)
Had a clogged kitchen drain. Not an emergency but certainly a big inconvenience - especially with the holidays approaching. Free Flo responded to my request quickly and then, thanks to a cancellation, was able to come by same day. It was a pretty gnarly clog but they had it cleared in no time. And, they also fixed a frayed wiring situation with my sump pump. Great service, friendly, professional. Definitely on my list for future service needs. Thanks!
We saw water backing up from the clean out in the backyard. I called Free Flo based on a referral. Nick was great. He called me when he was on his way, and told me exactly what he was going to do and for how much to unclog the line. He even sent me photos and asked me for approval. He was very straightforward.
I couldn't have asked for more than that. Great company and people to work with. Thanks!
Anthony was absolutely amazing! Our tubs started to back up, and our toilet was leaking at the base, at 5PM on a Saturday night, and thank goodness for Anthony and Free Flo Rooter & Plumbing! We were initially told to expect someone between 8-10 PM but Anthony called and let us know he could arrive much earlier and was able to not only clear our line and get us back up and running, he showed us all of the issues with the cam, and even reviewed a proposal we had received from our original plumber. Can't recommend Anthony and Free Flo enough!
Highly recommend! I live in Pasadena and all these homes are old and have old cast iron plumbing. Nick was amazing! I really appreciate how much care he took to use the right tools for the job so the lines were cleared without damage. Was able to identify where the problems were and fix things promptly! I found him by asking my neighbor for contacts and he highly recommended and said he'd used multiple times. I thought the service and the price were excellent! Will definitely be calling him again for maintenance and when I'm ready to upgrade.
Anthony & Leo came out to give us an estimate on our garbage disposal and they were both fantastic! We were given a little breakdown on how our disposal works, a very fair quote, and they were both professional/very easy to communicate with. Highly recommend this company for plumbing needs!
I had 2 sinks clog over the weekend. After calling 3 other plumbing companies, Free Flow was able to come out quickly. Steve, the technician that came out was a pleasure to work with. He got the clogs cleared out & recommended some repairs to be done.
I've worked with many plumbing companies before & have had not so pleasant experiences. Steve & Free Flo have earned my business & I look forward to working with them in the future.
I never write reviews, but I do want to say something about this company. Ben and Patrick are great guys, they are very responsible, patient and professional. I highly recommend this plumbing company.
I had some standing water in my bathroom sink. I contacted Free Flo Rooter on a Friday and they scheduled to send someone on Monday afternoon. On Monday morning, Patrick calls me, informing me that he had a cancellation and could come by in 15 mins. Bonus point right there. Patrick promptly arrived and within an hour, he drained my bathroom sink and unclogged it. I was amazed how fast Patrick worked. He was extremely communicative and professional. There were no hidden fees or charges. Everything was done at the exact price I was quoted. I highly recommend Patrick and Free Flo for all your plumbing issues and needs.
We worked with Steve and his team a few times, including a sink clog and an emergent flooding situation at our home in San Gabriel. The latter became a huge problem for us as we found that tree roots had grown to crack our underground pipes. Steve always updated us---at least twice a day---to each of us on the progress he and his team were making, and he thoroughly explained the situation even if it required repeating himself multiple times (much appreciated since this was my first plumbing fiasco in the house!). We got an estimated quote for each portion of the project, which helped us prepare for the final bill, which was comparable to other quotes we got from other companies/plumbing services. Steve's team also worked during dry hours of rainy days to keep the total days of the repair shorter. I really appreciate their services!
He also remembered and petted our dog =)
This is the second time we called Free Flo to fix maintenance issues. Anthony had fixed our problems both times and we have had very positive experiences. First time he came and replaced the gas piping and the second time he came and unclogged the kitchen sink. He was very friendly, knowledgeable, and did a great job explaining what was going on, giving advice on to how to avoid future issues. Will definitely use their services again in the future if needed.
I called Free Flo today because my mother-in-law had a hot water pipe spring a leak under her bathroom floor. Anthony answered the call and he was very responsive. He came over that afternoon and did the repair quickly despite all of the mud created by the leak under the house. Anthony was friendly and a pleasure to work with. I would definitely use them again in the future.
Nick was amazing - knew his plumbing cold, better than anyone we have previously used. We had both water pressure and dampness (below the house) issues. Plumbers have come and gone, with everyone trying to solve it. Nick was systematic and methodical in his problem-solving approach, literally going through a checklist in his mind of potential root causes. He found new problems along the way and was great about separating high priorities from low priorities. He operated with urgency and thoroughness. He and the crew were beyond professional. We are relieved to have finally found a plumber for whom plumbing is not just a job but who truly and deeply cares about the quality of his work and clients.
Our bathtub drain was overflowing with sewage water everytime the toilet flushed. We scheduled an appointment with Nick to be at our home the same day. He kept us informed of his ETA and arrived on time. I love working with people that communicate well.
After looking at our situation, it was determined that roots were in our sewage line and that we can hit two birds with one stone by also installing a clean out pipe at the area that the roots will be removed. The work was seamless on our end and Nick was attentive to our needs.
The job was completed the next day in the afternoon, and again, lots of communication back and forth as to what to expect and the status of the job. I loved that after paying the invoice, Nick walked around to make sure no trash or equipment was left behind. It's the little things that count, but also, the bathroom is working again!
Jennifer K.
02/12/2023 12:00:00 SA
Patrick came out to clear a stoppage for our toilet on a Sunday morning. He checked a variety of things around the property, explained what and why he was doing the checks, and what he planned to do before actually doing the work. He was upfront about the fees, which were reasonable & was super polite (put on shoe covers on his own accord) & friendly. He explained what work may need to be done in the future but did not push any additional repairs. Initially when I was searching on Yelp for local plumbers, I was unsure about the large quantity of 5 star reviews, but after this first interaction - from the ease of making a same day appointment to the repair process - I agree that Free Flo Rooter was a great choice. I will definitely call and ask for Patrick for future plumbing needs.
Charles C.
11/05/2022 12:00:00 SA
I had a kitchen sink stoppage in the wall pipe that I wasn't able to clear out. I called Free Flo and they scheduled an appointment quickly. Patrick analyzed the problem immediately and fixed the problem. Even replaced my beat up washers and ensured that there were no leaks. Incredible service and very thorough work. My kitchen sink has never drained better. I would highly recommend them. Thank you Patrick!
Katie K.
05/05/2022 12:00:00 SA
This is the first HONSET plumbing company I have dealt with! Customer service over the phone was amazing when I was only inquiring!
Nick came out to do our repairs and he was extremely knowledgeable of his work and did an amazing job! This company truly deserves 5 stars! GREAT CUSTOMER SERVICE AND PRICES!
Jp P.
11/02/2022 12:00:00 SA
Upon making an appointment via Yelp, Patrick from free flo calls me on the day of the appointment ahead of time for arrival window. Very professional, extremely courteous, efficient, and sincere service. Patrick went above and beyond and can't recommend more. I would give him over 5 stars if I could. Thank you.
M L.
11/03/2022 12:00:00 SA
These guys were great. Ben, Anthony, and Ricky worked with me to figure out the best solution for our issue- which ended up being a failed pressure regulator for our house. They installed a new regulator in a better location, ran a camera down our clean-outs, and snaked our sewer line as well. Very responsive, communicative, and honest. I will use them again.
Once again I needed a plumber and didn't hesitate in calling Free Flo. And once again, they were outstanding. Responded quickly to Yelp request, was at my home the very next day and fixed my plumbing issue. Fast and easy and extremely professional!!
Very happy with the service provided by Free Flo. Very responsive and informative and would definitely recommend.
Ben fit me in same day. Prompt. Very fair price. He found our leak in ceiling, had to cut into dry wall, found it right away, fixed. Done and done. Super nice guy. I could not be happier. He's my go-to plumber now. If only they could all be like Ben! Thanks Ben, you were amazing.
Ben Y.
02/08/2023 12:00:00 SA
These guys are great! Attentive, friendly, professional, and experts! Thank you for work!
Deborah G.
02/11/2023 12:00:00 SA
Patrick was awesome today. One week ago today, I was fooled into calling a company that advertises on TV to clear your drain for $80. Yeah, that's a bait and switch scam. Turned into a $2300 hydrojet procedure. Uuhhh...honestly??? Patrick came and snaked the kitchen sink for $160. Avoid that idiot scam Goettl because they will upsell you thousands of dollars.
Patrick, Josh, and their team were true professionals. We had a leak which led to extensive damage to our laundry room and bathroom. Patrick/Josh and his team were quick to come and repair the plumbing system at my home. They were great communicators and very experienced and gave several solutions to our problem. Once I picked a solution, Patrick was able to bring his team in and fix the issue in a very timely and efficient manner. I am very glad I picked Free Flo to resolve my plumbing problems. Would highly recommend their services and expertise and will use them again in the future if I have any plumbing issues.
Daniel C.
10/08/2022 12:00:00 SA
I can usually deal with small plumbing issues on my own but the guys at Free Flo have helped me twice with more difficult jobs. They always try to respond or call you back quickly, are very knowledgeable, and have fair prices.
Thanks Patrick and Anthony for the friendly service!
I reached out to Free Flo Rooter & Plumbing to take a look at my shower handle valve, because the water in my shower was lukewarm. They got back to me almost immediately with an appointment time, and then were able to fit me in even sooner than expected. Patrick M came through to take a look -- he was super friendly, explained everything thoroughly, and fixed the problem quickly. Shower is now very toasty and I'll definitely be a return customer.
Derek R.
10/07/2022 12:00:00 SA
Free Flo has been there to take care of my home's plumbing needs. I have had them out twice: once to snake my home sewer line and a second time to hydrojet it. They have always done excellent work, are clear about communicating the issues and how to resolve them. Also unlike most companies these days, Free Flo arrives on time. Steve is awesome and very easy to work with (hopefully due a significant bonus or raise). I have personally recommended them to a number of other home owners.
Earlier this morning we called requesting assistance with our clogged drain in our tub and they were able to schedule us this afternoon. That alone was impressive! They were caught up at a previous appointment, but they made it a point to inform us that they were on their way and provided an ETA. Once they arrived, they asked a few questions and got started quickly. They had a hiccup with the equipment, but Ricky and Steve got the job done! We're thankful that it was fixed in a timely fashion and with friendly attitude. Definitely recommended!
Connor G.
11/03/2022 12:00:00 SA
Had great service from Free Flo Rooter & Plumbing. We were dealing with a clogged shower/bath drain in an older house and they were able to get it working temporarily and provide a quote for a full fix of the issue in moments and didn't charge for anything (yet)! Very honest and up front communication through the process, informing of the deeper, unexpected issue that will require a bit more work from them to fix next time!
Kelly Z.
10/03/2022 12:00:00 SA
Super friendly and fast service! Nick was very knowledgeable and sweet. Price was very reasonable, 10/10 would recommend for all your plumbing needs!
Free Flo Rooter are my go-to plumbers. I've called them for a number of issues (replacing main sewer line, broken toilet, leaking sink etc.) and every time they have been great! Anthony has always been extremely helpful, professional, and reasonable in his pricing. Highly recommend!
L N.
02/04/2023 12:00:00 SA
Our shower was overflowing - flooded the bathroom with toilet paper and yuck at 2am. I cleaned it up and waited till the morning - used Yelp to find plumbing services and within minutes was contacted by Free Flow Rooter. They came and did an amazing job fixing the problem! Anthony and his assistant Leo were professional, courteous, made sure I understood every step of the process and was satisfied with the end result. They were thorough in find the problem and fixing it, even identified the wax seal around the toilet was leaking and fixed it on the spot. I'm very happy with the wonderful work they did, attitude, concern and fair price. I HIGHLY recommend Free Flow Rooter and give 5 stars to Anthony and Leo. They are great representatives to Free Flo Rooter and will definitely use this company again - and ask for Anthony and Leo. Thanks guys!
This review is specifically for the AMAZING Nick. I have never been more impressed by a tradesperson, period. I am starting the process of remodeling my home and was lucky enough to have Nick come out to provide an estimate on a whole-house repipe.
Within a few minutes of meeting him, I knew I'd hit the jackpot. He is friendly, polite, and EXTREMELY knowledgeable. As I walked him through our proposed plans for the remodel, he took the time to really understand the design, ask clarifying questions, and provide excellent feedback/suggestions.
After he surveyed the existing plumbing, he was able to masterfully paint a picture of it for us with his explanation, then recite EVERY detail of the proposed design and how he would make it all work. He explained concepts of plumbing, materials, construction, etc. in a manner that allowed me to understand the who/what/where/when/why behind this thinking.
Nick then went ABOVE AND BEYOND to help me with a camera inspection of the sewer main, which a different company said could not be accessed without first installing ~$2k cleanout. Nick had a brilliant solution and was able to confirm that the sewer main was still in great condition, WITHOUT me having to shell out ~$2k first. He worked EXTREMELY hard to make this happen and it's obvious he loves his craft. The man continues to be too good to be true! Thanks again, Nick!
This is my second time using Free Flo Rooter and both times Nick helped me out. They identified a leak from the second floor restroom into the garage below. He's thorough, responsive and knowledgeable with all things plumbing. What I appreciate most is that he's upfront with the cost and provides text/video updates of the progress.
Nothing short of happy again, Double, double happy! It started with a leaking water heater. Free-floating Steve arrived Monday evening to assess the situation. He gave us immediate emergency service shutting down the heater, rerouted the water, then drained the tank. Next day he returned with a new water heater, added a drainage pan & pipe down through the floor and out to the side of the house, oh and strapped her in place.
Sure is nice to finally have an honest, reputable company in my contacts. This was the 2nd time I used this company. THUMBS UP!
2 Days later.....Help!
Suddenly the kitchen sink is leaking, Steve came right out, replaced the faucet. I took his advice by sticking with a name brand, much easier to find the parts. Bye bye Ferguson Pro-flo.
I trust Free-Flo! This was the 3rd time I used this company. TWO THUMBS UP!!
Patrick did a very good and fast job in my townhouse at Pasadena. This was the second time I requested him to help with the drainage problems. Thanks
Patrick and Ricky came to fix a mess a plumber from an entirely different company created when he replaced my sink.
Can't say more about the professionalism and kindness of Patrick and Ricky! They were phenomenal, and I will be recommending Free Flo to friends in the future!
Emil A.
10/11/2022 12:00:00 SA
Very professional, on time, and kind team. Steve and his team made the process of getting my plumbing working right very easy. He even helped me out with a few other small projects that I forgot to mention in the initial quote. I will definitely use their services again in the future and recommend them to anyone needing help with their plumbing. Thank you Steve!
Nicole L.
04/09/2021 12:00:00 SA
tl;dr - Stop searching for your go-to plumber! Here they are - honest, humble, and reliable!
New homeowner + water hammer issues = stress. Anthony and Ben to to rescue!
They arrived on time, assessed the issues, and walked us through different options to troubleshoot water hammers. They happily shared their knowledge (20+ years in the industry - they've seen it all!). You can tell that these folks are a cut above the rest - truly honest and won't upsell you on something that may not fix the issue.
They also shared some tips on home maintenance knowing that we were new home owners (i.e. get your water heater serviced annually to extend it's life). I now know who to call when I run into plumbing trouble *knock on wood*.
Yi L.
12/01/2022 12:00:00 SA
I called the company and they sent Anthony over within an hour. Anthony fixed the issue with the drain and the garbage disposal. He was very easy to work with and has a great attitude. I would recommend him to everyone I know.
Great service
Punctual
Courteous, Respectful of the home
Nick came out a couple times to help clear out drain problems. Solved the issue every time.
I can't say enough good things about Free Flo Rooter. Nick is exceptional.
Very efficient, professional and always able to fit me in his very busy schedule. He is thorough, responds to text messages lightning fast and his prices are very reasonable. So great to find an honest, highly competent plumber. Thanks again Nick.
Janice V.
09/12/2022 12:00:00 SA
If you have any plumbing needs, you can't go wrong with Free Flo Rooter!
I had a major kitchen drain blockage late Thursday afternoon, right before labor day weekend. I called free Flo rooter and they responded within 2 hrs. Patrick was polite, professional and had the blockage cleared in 30 minutes. The 120.00 dollar fee was reasonable considering the response time.
3 days later the garbage disposal stopped working. Placed another call on tuesday and they set an appointment for the next day. Patrick returned, was able to fix it without replacing it. There was no additional fee!
Jennifer L.
04/01/2022 12:00:00 SA
I acquired estimates from several plumbing companies, but Ben gave me the most reasonable price to replace hot and cold shower stem valves for my master bathroom tub. Patrick and Ben came out and provided friendly service and solid communication, with clear reasonable upfront pricing.
Patrick had a hard time replacing the stem valves as our tile grout was covering too much around the old valves but he was very patient and did his best to make sure the job was done right. Even though it took them extra time & back and forth to remove the tile grouts, they did not charge me extra for extra work.
Ben and Patrick are both amazing, friendly, and courteous.
I would definitely recommend both to my friends and families. Very happy to find GO TO plumbing company from now on :)
Amy S.
10/09/2022 12:00:00 SA
It is so refreshing to find a skillful, communicative, and prompt plumber. Steve from Freeflo is the man. He solved my faucet problem in minutes, and is also kind enough to extend himself further and come back to my house with the parts needed for a bigger problem. Bravo Freeflo.
Amy. 10/9/2022
Free Flo Rooter, but especially, Anthony and his team are truly amazing, honest, always going above and beyond. I'm not a plumber, as most of us aren't, so I can only trust Anthony's advice and cautious eye, which has never steered me wrong after multiple projects together. I will undoubtedly keep hiring Free Flo for their dedication to their customers. As an example, while working on a plumbing repair, Anthony noticed two significant existing problems that had nothing to do with his previous or current work and quickly notified us. If we hadn't found out that the city water main valve (on the fault of the city) was leaking and overflowing -- could you imagine the potential damage it would have caused undetected? Anthony's advice was to call the city immediately, and within a few hours, the city had it fixed -- literally, all thanks to Anthony and his team. What lifesavers!
So without a doubt, I strongly and highly recommend requesting Free Flo, Anthony, and his team to assist you with whatever you may need. I know this company will be honest and reliable for you, as they have been so wonderful to me.
I called Free Flo Rooter yesterday for my backed-up sink and they were so awesome about getting someone out to me. Patrick, our technician, was actually able to come earlier than expected and was in and out super quick! He was professional, honest, and kind and talked me through everything so I understood what exactly the issue was. Everything is resolved now but if anything comes up in the future I will definitely be giving them a call!
Quick response, clean, friendly and their quote was the lowest. I'm happy with the work Steve & Ricky performed and would call them first next time.
My garbage disposal started acting up and I had no clue what to do. I messaged Free Flo Rooter on Labor Day and they responded that same morning. Nick came by a few days later and fixed the garbage disposal. I decided I wanted to get a new one since the one we have is quite old. Nick recommend some good brands and even offered to pick it up at Home Depot for me. He didn't charge me for fixing my old disposal and came back a few days later to install the new one. He was quick and communication was great. I will be sure to use them again for any plumbing needs. Thanks Nick!
Ben and Ricky were reliable, fast and efficient. I would recommend to friends and family in a heartbeat!
Kenneth F.
03/03/2023 12:00:00 SA
Needed to have my disposal replaced and not only was Free Flo the first to respond, they were also fairly priced, had immediate availability and was able to quickly complete the work. Highly recommended and will have them as my go to plumber.
I had a good experience from the time I first called through to the final payment. The person I worked with was Anthony. He communicated well. He contacted me about an earlier opening. When he came, he explained everything he was doing. When he saw that the scope of the project was not as great as he thought, he charged me less. Good experience.
J D.
10/10/2022 12:00:00 SA
Fast, responsive, and knowledgeable plumber. Sweet guy too. Fixed my plumbing problem in a jiffy with estimates that beat the other plumbers. Next time I have a problem, I know exactly who to call!
Great, responsive service. Installed new faucet and was super professional. Arrived in time and did the job quickly.
Water heater was leaking and so I decided to replace the entire thing rather than patch it up. Got the standard three quotes, and Free Flo by far had given me the most favorable estimate. After the same-day estimate, Anthony and Chuy came by a couple of days later to do the install of the heater as well as a new cabinet. Anthony was extremely helpful and knowledgeable. The job was done in just a few hours as Anthony had estimated.
With the great quote and solid work, I see no reason to look anywhere else should I have plumbing issues.
The best experience I've had using a company from Yelp blindly. Very helpful in fixing an emergency gas line leak and super friendly when they arrived. The work got an A+ from the Gas Co. Great communication in setting up the appt and on day of, no stress in a stressful situation. And reasonably priced. Will be calling them for all my plumbing needs from here on our.
Sharil F.
03/01/2023 12:00:00 SA
I highly recommend Free Flo Rooter & Plumbing. I have used their services twice and have been very happy with the service. The company always offers a quick response to my inquiries and are reasonable in their prices. Nick is fantastic! He is thorough in his explanations and is very knowledgeable. A+ rating!
Jonathan B.
01/07/2023 12:00:00 SA
Patrick is amazing. He saved me thousands of dollars. I had 3 massive roots in my main sewer drain causing all kinds of havoc. He gave me multiple options on how to resolve the issue and chose the best one and gave a great price as opposed to the plumber prior to switching to Free Flo Rooter. It was a pretty big job and they got it done in less than a day. Thanks again! Will recommend!
Samantha S.
01/08/2023 12:00:00 SA
Nick texted before he came. Arrived on time. Took his shoes off to enter the house. Gave my son a smile. Nick came in on a Sunday and bossed it. There was a pipe and drain which needed unclogging and it took him like an hour of intense labor to completely free the clog. Absolutely recommend!
Angel A.
09/01/2022 12:00:00 SA
Steve and the team at Free Flo Rooter & Plumbing are so dependable and trustworthy! Anytime I've had a problem, they're able to come right away or at least within the same day. Steve is so good at determining the real problem and always clearly explains my options. They always deliver solid work at a fair price. As a homeowner, it's great to feel like I have plumber I can trust!
Kim T.
10/03/2022 12:00:00 SA
We have had horrible luck with plumbers since owning this 75 year old house. So when the tub drain backed up, and I knew it wasn't something a simple plumbing snake could manage, I freaked out. BUT, luckily I found Anthony at Free Flo!!! Anthony and his team explained each step of diagnosing the problem, and when it was located (digging 2 feet under the house, they found the cast iron clogged trap and several other problems, including duct tape), he also explained the pricing clearly (knowing full-well that once you start digging, all I could think of was how expensive is this going to be!?). But Anthony was a genius, he was calming, clear and professional. He even cleaned the tub, cleaned out the faucet and tankless water heater screens/filter- so now we actually have water pressure! I will definitely be a repeat customer!!
Patrick came to help us with a leak under our kitchen sink today. Within minutes, he determined the most probably cause to be a loosened screw, with a small possibility that a section of our tube will need to be replaced. He said he would not charge us in the first scenario and gave us a quote for the second. It turned out a loosened screw was the problem. Patrick tightened the screw and stayed a few minutes longer to make sure that no further leak occurs. He didn't charge anything for his job. I am impressed with Patrick's skills, professionalism, and his kindness. I hope he gets a lot of business; he'll certainly have mine.
Steve is the nicest! And he does great work. I called the same day with a leaking valve under our sink, they were able to get me in the same day and even were able to come early. Steve was extremely knowledgeable. He made some really great recommendations and fixed everything the same day. I would definitely use these guys again!
Such good, sweet guys. They came out on Christmas Eve when I had the bright idea to put a bunch of orange peels down the drain to freshen it. They were here in about 1/2 an hour and handled the clog right away. Very friendly and knew what they were doing. I REALLY appreciated them coming on a holiday and on such short notice. They saved the day. Highly recommend.
Aaron D.
10/05/2022 12:00:00 SA
Free Flo came through in the clutch again. This is the second time I've used Free Flo for my plumbing needs. This time Steve and Charlie fixed the leak in our shower and sink that caused water damage in our closet. We are finally able to use our bathroom again. They kept the work area clean after completing the job. You can trust this company. Give them a ring if you need any help.
Current P.
09/06/2022 12:00:00 SA
Nick and the team installed a water pressure regulator and were fantastic. Great communicators, solid work!
Quick and great service! reasonable rates!
Definitely will call you guys again! Five Stars!
Steve from Free Flo came today and soon spotted where my leakage issue started. He and his assistant quickly resolved the issue without going back and forth. If you have no existing plumber and are looking for one, try this guy. Good communication, punctual and skillful. If I have any plumbing issues in the future, I will definitely work with him again.
Sionevai L.
01/04/2023 12:00:00 SA
Today I had Free Flo Rooter and Plumbing come out to deal with a clog in my drain system around my backyard. At first I didn't think they were going to come out since it was raining but they were here on time and they started to work out the issues I was having. I was very impressed with their service they were able to unclog the drain in a very reasonable time. they were very professional and they answered all my questions I could tell that they have done this for a very long time they are very knowledgeable and have a lot of wisdom when it comes to unclogging drains. I was very satisfied with their service and their professionalism. it's hard to find a good plumber now I have one whenever I have any issues they will be the first person I call.
Had a great experience with Free Flo Rooter and Patrick in particular. After asking for him to check what seemed like small issues, he did a thorough inspection and identified some problems that would have become huge (and expensive) if left unchecked. That said we had two toilets replaced and the kitchen sink replumbed. All through the process I was kept informed about what was going on, given multiple options, and the prices for each were clear up front. Communication was fast and easy and I can feel confident that the job was done right. Highly recommend.
Kendall M.
01/05/2023 12:00:00 SA
This is short and sweet, just like the service I received from Free Flo. They answered the phone, came in less than an hour, fixed my sink quickly and were kind and respectful of us and our home. Patrick and Ricky are highly recommended as they were extremely professional and more than competent. Call them if you want quick and courteous service!
Austin And Daisy I.
12/18/2022
We had the pleasure of having this business come into our home several times bc we live on slab, so we call to them whenever we have any issues since they are the ones we fully trust. We have tried another plumber but once we started with Free Flo Rooter & Plumbing, we never had to look anywhere else. They are exceptional in their services, are professional, knowledgeable and we highly recommend them. We want to give a special shout out to Ben. He is prompt and worked on the issue immediately, not to mention, very clean and the repairs are high quality. He is awesome! Our leaky bathtub faucet is working as if it were BRAND NEW and he fixed it in a timely manner. They are hands down the most dependable. Get your plumbing services done by them, you will not regret it!
I'm a relatively new home owner in Glendale and have worked with 3-4 well-crafted plumbers on jobs since moving in. This was the best experience by far on every metric and I will not be relying on anyone else moving forward.
Ricky, Kevin, and Anthony were communicative, timely, professional, knowledgeable, and did excellent work for me. They walked me through the job at each step and made sure I understood exactly what they were doing and why. They shared the cost upfront and did everything they committed to within that, even when complications came up mid project.
They left the place spotless and all the other things you are looking for in anyone servicing your home.
While I hope I don't need any additional plumbing for a bit, I'm way less anxious about getting help knowing I can call Free Flo or text them directly any time.
Nick is an excellent plumber. We had an emergency big leak in our garage. Nick came out to our house fast and assessed that our water regulater had burst. He ordered the part and was back quickly to fix it. Prompt, honest and reliable. I definitely recommend Free Flo Rooter and Plumbing. Our situation could have been a disaster but Nick saved the day!
Josh and his team were very helpful installing a clean out and check valve on our sewer line. His team was clean, efficient, curious, and extremely polite. Definitely will refer them to all of my family and friends
David S.
03/03/2022 12:00:00 SA
Planning to do a major remodel and needed advice on the current sewer in my home. Contacted three companies on Yelp and Free Flow was the first to respond. Not sure if I articulated my needs appropriately, so we connected by phone and I was able to explain what my architect need to see. Raffi (the owner) took the time to understand my request and schedule n appointment, which I had to reschedule. Steve (plumber) called the day of and actually wanted to come early. Upon his arrival Steve, wearing a mask, confirmed why he was there and got right to work. Steve explained every step of the job, which included using a camera to view the direction and if there was any damage in the main sewer line.
Steve explained that because my home was built in the 1920's and had no flush out, that he couldn't complete the job he was hired to do. Steve told me he would not charge me for the job and offered other solutions so Free Flow could do the job as requested. After consulting with my architect, we agreed that the work Steve had done did answer the most important question (direction of the mail sewer line) and that the other options would not be necessary. I convinced Steve to accept payment for the almost 90 minutes he was on my property, and told him how impressed I was with him and Free Flow!
Ashley H.
01/06/2023 12:00:00 SA
I was able to get appointment ASAP. Plumber was on time, friendly, and fixed the problem for a reasonable price. I would call them again, if needed, and would highly recommend.
Alex Y.
03/12/2023 12:00:00 SA
Ben was very nice and helpful with our leak problem. He was able to pin point the source of the water leak and the repair process was quick. Thanks to Ben our crisis was solved, he made us feel comfortable knowing that we were in good hands. I would definitely recommend Ben and Free Flo Rooter & Plumbing.
I was very impressed with Patrick. He was professional and outlined everything as he went along in terms that were easy to understand. He gave me a few options on how to repair the problem and wasn't pushy at all. The cost was extremely reasonable and the repair was completed very fast and he left the area as clean as he found it.
I highly recommend Patrick and Free Flo Rooter and Plumbing and intend to use them for any other issues that arise.
THANK YOU Patrick!
5 star review. Emergency service requested and Ben saved the day by finding the root cause immediately. Ben was very helpful and punctual and fixed our leak in the walls. Very professional service, he took the opportunity to also look around for any other issues and addressed those as well. Highly responsive and trustworthy would do work with them again and highly recommend.
Amazing company! The guys showed up the same day in a matter of 30 minutes and solved my piping issue. And we're super nice on top of it! I highly recommend them! Thank you thank you!!
My tankless water heater gave out and I needed it replaced before family comes in for the holidays. Initially, there was an issue with the electrical connection and we needed to get an electrician to fix it so they couldn't replace the water heater when they first came. I was frantic because it would have been awful to have no hot water when the family came. I was able to get an electrician to fix the electrical issue and THEY CAME BACK THE SAME DAY to install the new tankless water heater so we wouldn't be without hot water. Thank you Anthony, you are the best!
Matthew C.
01/01/2023 12:00:00 SA
Nick and Free Flo Rooter we're the only plumbers who responded to our call to fix a major clog in our kitchen sink on New Years Eve! Nick arrived on time and was extremely professional and kind. We just moved in two days before and were stressed to have such a major issue in our new home. Nick figured out what was wrong within minutes and had us up and flowing quickly. He cleaned the workspace meticulously and gave us great advice on how to keep the problem from recurring. We couldn't recommend this company highly enough and they will be our go to for any plumbing issues in the future!
Manny M.
03/03/2023 12:00:00 SA
I can start off with any other word except for amazing
My issue started on Monday. I saw this company on yelp with a bunch of reviews. I gave them a call. They were completely booked up except for after our emergencies which would have been after 6 PM. I had to go to work and my wife works from home with two kids , I didn't wanna pay the after hour fee and wanted someone out quickly so I kept searching on yelp. I called a company that sent someone out right away. My main sewer line was backed up. My ADU was completely flooded and I just wanted this issue to go away. Well, I should have waited for free flow Rooter to come out, even though it was after hours because the guys that I called had a special when the guy came out, he would not honor the special he told my wife that he needed to pull the toilet and router it from there. Well we don't know much, so we agreed the price started at a very high price and then he cut it in half when I made phone calls to get other prices, which I understand some people match prices but not half, so he worked on the issue he could not fix the issue. He charged me and he left, giving me an estimate for an outrageous amount.
So like any other homeowner I made more phone calls. I decided to call Free Flo back and ask them a few questions. I spoke to Ben. I ended up scheduling for an after hours emergency Ben personally came out. Not only did he come out, but he taught me a few things. I actually had a missed sewer line, clean out outside the original plumber that came out from a different company refuse to open it saying that would flood everything in my backyard will not if you open it slowly I guess because Ben opened it and got me nice and clear, I just want to say thank you to Free Flo and Rooter for coming out and taking care of my emergency and saving me tons of money. Now I see why they have so many great reviews they do stand by the work they do and take pride in all they accomplish very honest and trustworthy. I will definitely be using them in the future and if it's an emergency, I will not mind paying that extra fee to have someone with great knowledge come out and take care of some thing, thank you
Sarah N.
08/05/2022 12:00:00 SA
Ben and his team are AWESOME! They have true integrity and they really care about their customers, a rarity these days. We will never go to anyone else for our plumbing needs!
When all other plumbers couldn't unclog our shower drain and suggested very pricey/questionable tactics to clear it, I called up Free Flo for a second opinion. These guys came out twice and really gave it 110% until they cleared through the blockage...and for a lot less than what we were quoted from others (we weren't charged when the first attempt didn't work). Ben even went as far as meeting with the folks who had worked on our bathroom to figure out what went wrong with the drain. Talk about really looking out for his customers!
We are very appreciative and couldn't have asked for better service.
I'm a bit hesitant to write a glowing review for Nick and his team because in the future he'll be too booked for me...but that's selfish...okay, I'll share. Nick is not only a great plumber but is a very good human being. Since he became our condo building's plumber he has gone above & beyond. He has been tasked with the huge job of turning over our 45 yr. old archaic plumbing system, which he makes look so easy, and is doing a stellar job. This building has seen its share of plumbers, trust me, but Nick excels at troubleshooting and strategizing the fix. For that alone I am happy to give 5 stars but I can't stop there. Nick's talent as a plumber is obvious judging by the reviews, but I have to highlight the humanity Nick brings to the job. I look after my 90-year old neighbor who trembles when something goes wrong in her unit. Nick single-handedly took care of all of her plumbing needs with the utmost regard for her age, her vulnerabilities, and her hesitancy to trust strangers entering her home. He removes his shoes before entering a home without being prompted and graciously takes the time to explain the problem and how he's going to fix it. The best advice he gave Grandma as he endearingly calls her (she loves that) was to hold the toilet handle until all the water goes down. This was a game changer for her as her toilet no longer clogs and overflows. Simple, but it takes a special person to know when to take the time to offer such guidance. I could go on and on but I have to go now to get on the group list for when Nick comes back to change out all of our angle stops. To be continued...
Anthony came by to help me with a sewage issue that was making my bathroom smell bad and a leaky faucet. He provided excellent service:
- quick and efficient assessment of the root cause and provided clear instructions on how to fix this, what parts he would need, and how to prevent it going forward
- arrived on time within the scheduled window
- wore a mask
- very polite and friendly
- this is the second time he has helped me at one of my homes, and he is very reliable! I have worked with other plumbers who never show up, late, need to take everything apart to diagnose an issue, so I've been very pleased with Anthony's work!
Samantha H.
10/07/2021 12:00:00 SA
As likely expected from all the prior rave reviews about this company, Nick and his crew are exceptional. In particular, Nick has excellent customer service, attention to detail, and responsiveness. I honestly never thought I'd be so trusting of any plumber, but Nick is legit. He is a no BS, honest guy who just wants to give you the best service possible. A true one in a million professional.
We originally called up Free Flo for a routine cleaning of our sewer system. Nick came the same day (after his regular work hours) and walked us through our entire sewer system, saying that we had no issues and great piping. Sensing he was trustworthy, I asked him about additional work we needed replacing our 15+ year old water heater. Nick informed us about possible rebates and what models he would recommend. When Nick came back a couple weeks later to give us a final estimate, he did a thorough check of our piping under the house and discovered that we had a gas and sewer pipe leak caused by another contractor we had working on our house a day earlier. If there is a higher being out there, he/she must have thought we paid it forward at some point because Nick serendipitously dropped back into our lives that day and essentially saved us and our dog from gas poisoning/a gas explosion!
Nick was back 4 days after he gave us the final estimate to complete the work. He kept us updated with photos/videos documenting all the issues he found as well as completed work (see example photos in review). His crew was friendly and completed the job in a day (cutting a hole in our exterior wall to reach our leaking pipe, replacing incorrectly-sized sewer pipes, replacing a water heater, bracing our pipes, reconfiguring piping at the front of our house to combine sewer lines).
If you're looking for a reliable plumber with great service and quality, call up Free Flo and ask for Nick! He's definitely going to be my go-to for any future plumbing services!
Jeff M.
12/10/2022 12:00:00 SA
We had Anthony come out again to put a water pressure regulator on our house. Excellent quality of work. Anthony showed amazing customer service again by waiting until my wife got home so he could go over the work he had done (he could have just left and told me work was done). Once again, would recommend Free Flo (and Anthony) to anyone for the trustworthiness, quality of work and customer service.
John K.
09/10/2022 12:00:00 SA
I reached out to Free Flo Rooter due to an issue with my water heater. I spoke to several plumbers, all of them told me I needed a complete replacement. Nick provided me with the best quote and the quickest turnaround time. He was hyper responsive to all of my questions and the most knowledgeable out of all of the plumbers I had spoken to about my problem. I had a larger existing hole to the outside from the existing water heater. Nick did a nice job working around the issue but I was unhappy with the gap in the wall. He went above and beyond and had somebody come over to patch that gap up for me. I cannot emphasize how satisfied and happy I am with Nick's customer service and his general responsiveness. I have never had somebody get back to me so quickly on every single issue or question I had. Nick will be my go to plumber from here on out.
Patrick saved my ass!!!!!! He cleared my main sewer drain and even ran a camera inspection and gave honest and fair pricing and recommendations for repairs. My go to plumbers for life. Highly recommended. Thanks again Pat!!
Aiva I.
08/05/2022 12:00:00 SA
Steve and his team installed a new water line through our house to the yard for irrigation. They were responsive, professional and easy to work with. Would recommend!
We had a toilet and drain clog issue last night. Found Free Flo Rooter with thousands of 5 star reviews. Many of the customer even writes multiple 5 star reviews. Now , that's something you don't see often.
Josh showed up the next day. Addressed the problem and provided recommendation. Professional, honest, courteous and fair. I see why they are so highly rated by so many. One of the best business in the area indeed.
Nobody wants to call a plumber for emergency work but these guys were very responsive and sent someone out on a Sunday to take care of business. Patrick was very professional, courteous and competent. The job was completed and everything is working as expected with no upsells in the mix. Highly recommend, will keep using these guys in the future.
Nick helped me replaced my sewer line today. He was very thorough and explained all the details during the job. Everything was exactly promised. Thank you Nick !
Shirleybear F.
09/03/2022 12:00:00 SA
Our pipes under the sink was making a loud rumbling sound when I was using the hot water. So I called a local company to come check out the problem. They were not able to figure it out. So I called Free Flo Rooter, and Anthony shows up at my doorstep. He was very cheery and upbeat. He was able to quickly diagnose what the issue was. Anthony had such a great attitude and I would not hesitate to use him again!!
Moved into a new house and the drains needed some extreme work done. Josh came by and assessed everything, we feel very blessed to have had him service the house. Ask for Josh if you're curious or reaching out to the company for the first time. Much love!
Patrick came over to take a look at a persistently leaky problem with our kitchen sink and drain. He was able to come over at really short notice and was super friendly, knowledgeable and helpful. He was able to stop the leak as well as advising on some longer term work we could do to sure up the drain and sink, with a couple of different options. I'd definitely recommend him and Free Flo! We'll be using them going forward.
Pat K.
02/04/2022 12:00:00 SA
We recently purchased a developer flipped property and needless to say it was a complete **** job including the plumbing. Our inspector pointed out issues with our water line that needed to be addressed. I called up Free Flo and they were easy to communicate over the phone and scheduled me a consultation.
Nick was my point of contact and he provided answers to every question I had about what needed to be fixed. We got the work scheduled within days and his crew took two days to get the job done. Nick was sending photos and updates every few hours of the progress as we have not moved in yet.
I experienced zero issues and no hesitation in calling this company up again in the future. They went above and beyond for us. They fixed a wax ring issue in the toilet without us asking and also cleaned up after themselves by hosing down the area outside. You simply cannot fake over 2,000 5 star reviews. Highly recommended.
Josh is the best! He saved us tonight with an emergency sewer stoppage repair! He even ran a camera to show me what my issue was and gave me tips to help prevent this issue from happening again. Definitely will recommend him to everyone I know! Thank you Josh and Free Foo Rooter!!
We noticed that our toilet wasn't filling up after we flushed.
Call Free Flo to let them know of the situation and Nick was able to come out and resolve this for us.
Not only did he help us resolve the issue with our toilet he also checked our shower to make sure we had enough water pressure.
Great guy and definitely knows what he was doing!
Would definitely call these guys if I have any plumbing issues in the future and would recommend them to everyone.
We needed some maintenance on our clean out. Josh was super helpful and quick to respond. Highly recommended.
Brian S.
07/12/2022 12:00:00 SA
Patrick and team were excellent! They arrived on time, worked quickly, and our shower drain is working better than ever. I would highly recommend Free Flo and use them again.
I called Free Flo Rooter & Plumbing to unclog a drain in the shower & tub. During the snaking process it was discovered that the 80 year old 4 cast iron main had deteriorated and developed a severe linear crack.
Steve was very considerate and patient in providing an explanation of the issue and a practical solution to our problem.
He and Nelson returned the next day to replace the 30' portion of the main with upgraded ABS and remove all of the debris.
Professional, timely, fair & courteous.
5 star performance from Free Flo deserving a high recommendation!
Aj M.
06/11/2022 12:00:00 SA
Four calls to Free Flo over the last four or five years and every single time they prove they deserve every star of their 5 star rating. Tonight I made a call on a Saturday - they were out by the end of the day under their emergency call system.
My man Steve came to my house at 8:00pm, reviewed the problem (clogged and overflowing AC condensation drain pipe) and fixed it within a half hour - even went the extra mile and poked around my attic with the AC on to make sure the pipe was clearing condensation. AC is back on now and no more water dripping.
They did charge a rush fee- but to be honest their rush fee and their unclog fee WAS STILL LESS EXPENSIVE THAN THE COMPETITOR QUOTE I GOT. Oh yeah, and the competition wouldn't be out for SEVERAL MORE SWELTERING DAYS.
Don't hesitate - call FreeFlo, they RULE.
(I should note they didn't solicit this review in exchange for a discount for any kind, I'm genuinely impressed by this company time and again)
Second time doing business with Anthony from Free Flo Rooter & Plumbing.
This time was just as terrific as the first.
Plumbing issues are no fun...
Anthony and Free Flo Rooter & Plumbing made it as painless as possible.
Service was fast, friendly, fairly priced, thorough, and professional.
Didn't feel like I was just a number on a service call ticket.
Very happy once again.
Christina M.
07/05/2022 12:00:00 SA
Had some drainage/clogging issues in our shower. Initially thought it was just some hair, but also found some roots so we knew we had a bigger problem. Requested a quote through yelp some time around 22:00 and received a reply quickly. Confirmed an appointment time for early afternoon the next day, with a 2hr time window. Nick contacted me and informed me of his ETA.
The house is a 1930s original build with renovations and add-ons so we expected to have multiple issues regarding our plumbing.
Nick was very informative. All throughout the process he gave updates. He came in and assessed the situation and gave us an easy to understand breakdown of what work he recommended. He explained what he felt was necessary, what was optional at the moment but would eventually need to be addressed, and most importantly the why behind his recommendations. He sent the video footage from when they sent the camera down the main line.
Cost seemed reasonable and considering it was a main line issue (toilets and showers out of commission) we were very appreciative that Nick was able to squeeze in the job the next day. They were able to get everything done in a reasonable amount of time and Nick also followed up a couple of days later.
Overall great communication, clear plan of action, work was done efficiently, and follow up was an unexpected, but welcome surprise. Absolutely recommend!!
Andro S.
08/05/2022 12:00:00 SA
VERY professional and efficient. Over the last 26 years in the area i've had a diversity of problems related plumbing and HVAC, and used the services of a number of companies. I think this company excels and is neatly superior to most.
In most recent incident I had 2 other companies looking at the problem, which involved an overflow from a T&P relief valve in the attic. Street pressure was 150. The first company service guy did not even look at the that (his boss on the phone asked him if he did) but said that the entire system in the attic is old and needs to be replaced.
Another company only wanted to address the regulator and valve in the front of the house first and then to see - their cost for those already exceeded the quote from Free Flow.
Again, very professional and efficient.
Thank you
I found Free Flo Rooter on Yelp since it has great reviews. I had a plumbing emergency that one of pipes in my yard burst and was shooting out water like crazy, I called Free Flo and Steve came super quickly and helped me fixed the situation with the easiest solution and fair cost. While fixing the burst pipe issue, Steve also caught some other issues with my water regulator which could cause much more damage for my house. Thank you so much guys!
Patrick was super nice and fixed our toilet quickly. Will always be using these guys for any plumbing issue we have.
Timothy L.
07/07/2022 12:00:00 SA
Found them through Yelp and it was a great experience from beginning to end.
1) Appointment inquiry was sent through Yelp and the response time was within 10 minutes. Was asked what the issue was and if it was an emergency or not. In my situation, it can wait a few days. An appointment was set with a 2 hour time window.
2) Onthe day of appointment, Patrick had called 15 minutes before the time window. He checked out the problem. Once figured out, Patrick was very thorough on the step process and timeline to complete the repair. The repair was done and no hidden surprises.
Price is as discussed and I now have a go to company for plumbing needs.
Thank you Patrick and Freeflorooters
Lost In A.
02/11/2022 12:00:00 SA
Have used them several times now. They are reliable, reasonable in pricing and honest people which is hard to find now a days. Nick came out to help us with our clogged bathroom sink. He rootered it from the inside since it's an old house and didn't have a spot on the outside to be snaked. He was fast, clean and efficient. Greta communication! Couldn't have asked for more. Highest recommend this Plumber service company.
Thank you Again Nick! I will most definitely be needing them again in the future.
Ron A.
07/07/2022 12:00:00 SA
Simply put - responsive, professional, and efficient. Anthony and his crew came in after I noticed a small leak underneath the house. I called around for quotes and they were able to check it out same day. Turns out the issue was the pipe connecting to the bath tub spout was a little too short so it wasn't fully sealed. He could have easily upcharged me by suggesting he cut and thread new pipe for a few hundred dollars. Instead, we tried to make it work with the existing pipe. When that didn't work out, Anthony was able to find a cost efficient way to get a pipe that was the right length to resolve the issue by installing a copper pipe with two male fittings attached on both ends. He and his crew worked quick, were respectful (both my wife and I work from home), honest, and cleaned up after they were done. I highly recommend them!
Patrick came out same day when I had an issue with water backing up into the house. I had known already that there was a dense root system penetrating my cast iron pipes and hoping to avoid the expense, but alas. They were able to clear everything so that I could use my pipes same day and then presented a reasonable price to replace the pipes under the house. They even went out of the way to move my clean out, which a previous plumber had placed above ground and right in front of the house. It looked awful, they put it at ground level on the side of the house. The job was quick and clean, and so ultimately I decided to hire them to do the liner to the street to prevent more roots, as well as install a new water heater. Patrick and Josh gave me a few options price wise and clarified what I would need, and now my plumbing is essentially all new and I can actually take a hot bath! Would highly recommend.
Aimee T.
08/01/2020 12:00:00 SA
After using free flo plumbing for years, Dino came by to fix a leak in our faucet. Having lived in a condo complex, it was required to shut off the water. They discovered that the shut off valve at the condo complex was no longer working. After that was repaired, they were able to fix my faucet. Dino is very honest, very skilled, and very friendly. He was extremely patient with during the entire process and kept me informed the entire way.
As I said before they are absolutely wonderful at free flo. They are trustworthy and will get the job done correctly.
Thanks Dino!
This is my second time hiring Free Flo Rooter. First time Ben came beginning of this year and cleared out roots that have been growing in our exit pipes late night as we had a tough clog in our system. He stayed quite some time to clear out last 10 years worth of root system that trapped the drainage to the street. And later came back the next morning to continue clearing any leftovers in the pipeline. Very thankful for this. Ever since our flowage has been quite clear without any issues. Better than we had it before. He is very thorough and made sure the job was complete before leaving us.
This time, we had a smell developing in the house upstairs, and Nick came by and found that the smell was created from a leak under our first floor guest bathroom sink that seem to have been installed incorrectly by a different installer in the past. Nick made a temporary adjustment the first day, then I scheduled him to return to finalize and change out for new pipe parts recently. Since the completion of the job, there has been no more smells upstairs nor downstairs. Very happy satisfied with the results. Will definitely continue to utilize Free Flo Rooter & Plumbing for any future needs. Thank you so much for your hard work. Looking forward to our next servicing requiremen
Nick was such great help when he came over to fix my nightmare of a kitchen sink. the problem was found and fixed in such a timely manner. i appreciate that Nick was so well knowledgeable in all the questions i asked and even gave me tips on how to avoid the problem in the future. i definitely feel comfortable and confident using their services in the future. thanks again Nick!
Moved into a new home and there were so many issues - from clogged sinks to leaking pipes, sloping issues, missing vents, and a lot of patchwork that the previous owners had done. Working with Anthony and his team was a dream! He was able to come out super quickly and gave me a quote and was able to start soon thereafter - replaced all the piping under the house and did meticulously addressed all the sloping issues.
The main drain line to the sewer was under a concrete walkway. They worked super hard to break open the walkway, only to find another layer of concrete, and another layer of concrete - seems like every previous owner just poured their own concrete layer on top of existing. They worked super hard an entire day to get to the broken pipe and replace it, and also installed a clean out.
I doubt I'll have any further plumbing issues after such a thorough job, but should anything come up, Anthony will be the one I'll call right away.
The drain for my kitchen sink had a leak. Steve was able to fix it in a timely manner, he is very professional and knowledgeable, the price is also very reasonable. I would highly recommend Free Flo Rooter & Plumbing!
My bathroom sink was completely clogged, made one phone call and they were here within 30 minutes. Patrick was a very professional and got the job done in a timely manner. Highly recommend.
We've called Free Flo Rooter many times over the years and their level of service is unmatched. They answer the phone promptly, are professional, and most importantly, they respect and value your time and arrive on schedule. Most recently we had an issue with a toilet flushing causing water to come back up our shower drain. Anthony came out to take a look at the problem, and very quickly accessed the situation and located the problem. He helpfully explained the where, what, and why so that we understood each step of the process.
Alrick M.
02/09/2022 12:00:00 SA
Ask for Nick, very personable, knowledgeable and professional!
Exceptional and speedy service!
Jessie M.
07/04/2022 12:00:00 SA
Nick came out on a Sunday to fix my clogged kitchen sink. He was knowledgeable, polite and quick to remedy the situation. Great service.
Pamela Esther D.
12/14/2022
Our bathroom drain clogged rendering the toilet, shower and sink unusable on Wednesday night (after 8 pm no less) so I called Free Flo. They not only responded immediately but Patrick, our plumber, got to work immediately and was able to get it working again! Their price was very reasonable too. Definitely highly recommend them
Ivy L.
12/03/2022 12:00:00 SA
Nick came to help with the toils issue. He is very professional, efficient and respectful.
Tom G.
12/03/2022 12:00:00 SA
Nick did a great job. Excellent communication and very patient on the job. Great to talk to as well. Will use again if need be.
John H.
07/04/2022 12:00:00 SA
Patrick came on time. He was very professional and diagnosed our problem. Tried to fix and gave options to correct problem. He was able to fix the problem and he checked everything before leaving. I was happy with his service.
David D.
12/07/2022 12:00:00 SA
Quick and effective service, and they solved a problem that another plumber couldn't. Nice work.
Okay, where do I start? I was scrounging around last minute looking for an emergency plumber because my garage ceiling was leaking due to a pipe crack. I made multiple phone calls to various plumbers and sent inquiries asking for quotes online and Free Flo was the fastest to respond - less than 10 minutes. Immediately, I knew these guys were on top of it. They managed to arrive same day despite the last minute request, hassle-free and offered an unbeatable price. No haggle and straight to work.
Ben, the owner came with his colleague, Nick and did a fantastic job. They found the problem area while using a stethoscope to listen to the flow of water and pinpointed the exact location. They did a thorough job and resolved the massive headache I was going through.
These guys mean business and I couldn't be happier. I highly recommend them if you have any plumbing issues. Great customer service, responds quickly and friendly personalities. The team that arrived were wonderful, thank you guys!
5/5 honest. 5/5 punctual. 5/5 for the work done. He kept his word on our preagreed price as well. Despite the extra time and work involved. Very responsive and knowledgeable. He initially came out for a free quote and offered expected services. I Worked with Ben and his team. He was prompt, on time as scheduled on day of. Kept in touch by text. Main Water shut off Project was complicated by old plumbing. After several attempts and persistence, he made what was probably a near impossible job a success. He waited patiently for me to trst my water pressure, triple checked for leaks. And wanted to make sure I could sleep easy at night as a fellow parent.
Jonathan K.
04/02/2022 12:00:00 SA
In our 100 year old home, plumbing issues arise that require expert help. Anthony at FFR&P fixed everything: bathtub drain plugged with decades of who-knows-what, a pesky toilet leak that'd jacked up water bills for months, and aging shower faucets that didn't work right. All timely, and at a reasonable price. My go-to-guy.
Found a leak in our cast iron sewage line. Came out on-time for estimate. They were able to match another estimate AND repair sooner, on the Saturday after Thanksgiving.
Repair only took 1 hour and they rescued our weekend.
Efficient, on-time, flexible. Great company to work with. Will recommend to others in the future!
Thank you Josh and Chano!
Kamron H.
12/07/2022 12:00:00 SA
Steve was quick to replace the cold and hot water faucets for our washer. Best Buy's installers wouldn't complete our washer/dryer job without a gas valve replacement, and they also suggested faucet replacements. The gas valve turned out to be perfectly fine, nothing needed, but we went through with faucets and Steve did an excellent job.
Had a very old toilet that violently broke.
Nick came out almost immediately and diagnosed the issue quickly. He then advised me that repairing would cost the same as installing a new one and guided me through the process of picking an appropriately-sized one (including answering multiple questions via text message) despite it being a holiday weekend.
He then picked it up for me, brought it (on a holiday, no less), installed it for me *and* took the old one away.
Also, while checking to see if the new toilet was properly installed, he noticed my kitchen sink was loose and fixed it for free without me even realizing I had a problem. And he checked to make sure my main water line was in good shape. Incredibly generous.
All in all, the pricing here was better than any of the other quotes I got and the service was incredible. They've definitely earned a loyal customer for inevitable future plumbing issues.
Patrick at Free Flo was super helpful to getting the root of our plumbing issue. As a company, they're incredibly organized and responsive. I appreciated the day of communication so I would know when they would arrive. The assessment was detailed and thorough. Patrick was clear in his explanation and helping us with a plan to address the issue. Thank you!
Juan C.
08/04/2022 12:00:00 SA
Anthony assisted me with a successful sink unclog, he was very insightful, provided feedback and options to improve my setup with no pressure. Enjoyable experience would recommend to a friend.
K G.
01/05/2023 12:00:00 SA
Ben and Anthony came out the same day to address a gas leak coming from our gas stovetop. They were able to find where it was coming from and fix it quickly. They checked and triple checked to make sure all was well. Ben and Anthony were personable, polite, and genuinely really nice guys. They are very knowledgeable too! Will definitely turn to them for anything else! Highly recommend!!!
Nick went above and beyond for me making sure everything is perfect. He's always available and responsive, professional, and quick. He took care of my job in no time and also kept me up to date every step. I really appreciate his work and effort and if I need anything plumbing I'll definitely call and ask for him.
Kimberly T.
06/03/2021 12:00:00 SA
Free Flo Rooter is awesome, this is actually my second time using them. I recently bought a townhouse and I needed my drainage to get checked out because during our home inspection the inspector stated my pipes are old and they should be checked upon purchase. Initially, the home inspector stated he wasn't able to do a camera inspection, but once I had the guys from Free Flo Rooter come I found out the other company was wrong and they WERE able to do the camera inspection. I'm so thankful for Free Flo Rooter and their expertise.
Rafee, Steve and Greg came out and were able to run a camera through drain line and showed me everything. I'm glad I contacted them because these guys know what they're doing! They even fixed a few other minor things I needed fixed around the house.
This company is very thorough, and as someone who doesn't know much about plumbing, I was worried I would be taken advantage of. But these guys were friendly, honest, and I genuinely trusted their insight on my homes issues. They told me what was necessary and didn't push anything which speaks WONDERS. Pricing was fair and reasonable.
I'd definitely recommend them to my friends and family and I'll have them come in again for any other issues that arise.
Scheduling was easy, I couldn't believe that there was someone available to answer my call and schedule with me on a Monday at 9pm for appointment the same week!
They were also very good with my mischievous husky, I appreciate dog friendly companies haha.
Thanks again Free Flo Rooters!
Free Flo has helped me a couple of times in the past few years and I've been really impressed by how quickly they respond to my messages, how prompt their techs have been and the quality of work that they do.
Last night I was finishing up bathtime with my kids when the tub valve started to get really sticky. I tried to turn off the water but the valve completely seized up and I couldn't even shut off the tub. I sent messages to a couple of different plumbers but Free Flo got back to me right away. Steve G. came out this morning, showed up when he said he would, and fixed the problem right away. I also asked him questions about some other work that I'd like to do and he took the time to explain everything to me very clearly.
I'll definitely be working with the guys at Free Flo again.
This is the second time I called and hired Free Flo. Nick came over and as the other reviewers had posted, Nick was very reliable, hardworking and courteous. Very knowledgeable too. He was able to solve my problem within a reasonable time and price. Thank you again Free Flo. I highly recommend this company and will hire them for my plumbing needs. No doubt I found an honest and reasonably priced plumber.
Thank you Nick for saving us a second time! Last year you cleared out our sewer pipes of roots. Today, you got us our hot water back by fixing and rerouting our system. Both times you came out right away, patiently explained the work to be done, and informed us as you fixed the problem. We really appreciated the work by you and your crew.
Ben and Ricky were nothing short of great. Called them at 2 pm and my clogged sink was draining better than it ever has by 5 pm. Really appreciate their quick and thorough job. Both were very personable as well.
Patrick and Ricky were great! They arrived on time, were super friendly, knew their stuff, fixed the problem, and charged us nothing. We then asked about a second, unrelated problem, and they fixed that too. And still didn't charge us for coming out or for either fix. We'll call them every time.
Nick and his team were fantastic! They arrived on time, had great communication, and took care of our plumbing issues quickly, efficiently, and affordably. Nick was also kind enough to take the time to explain everything he was doing, which I really appreciated. Will definitely be going with Free Flo for our future plumbing needs!
Eunice Y.
06/05/2022 12:00:00 SA
I cannot say enough great things about Patrick! He not only came within 24 hours of calling him to set up an appt but walked us through what he would be doing and how much each step of the way would cost and let us decide if we wanted to proceed. Of course we proceeded and he fixed our one week long clogged toilet! What a magician! Patrick was super professional, quick and got the job done! What more can you ask for? We will definitely have this companies number and call Patrick again if we have another future plumbing problem! Highly highly recommend!
Free Flo saved the day, again!
So the handle on our shower/tub combo needed to be removed but the set-screw was frozen and stripped. In the process of trying to drill it out, I snapped the handle off of the cartridge and water began shooting out of the wall. After shutting off the water, I called Free Flo (repeat customer here) and Nick arrived in less than an hour and was able to replace the cartridge and stop the water from shooting out of our wall. This was our third time calling Free Flo (2nd time was just to check on something but no work done) and they've been awesome. Nick was professional, friendly and took the time to make sure things were done right. Thanks again!
Dennis H.
02/02/2023 12:00:00 SA
The reviews for the work that FreeFlo has done for others is warranted. Nick and his helpers did an amazing job at our church investigating the source of blockages that we continued to have in one of our bathrooms. Over the years other plumbers have made mistakes in trying to correct the problem. Nick spent several hours over three days with his camera trying to unclog huge buildup of sludge to be able to find the sources of the problem. Once he found them he had a plan to correct it. He was dogged in his determination to have the problem corrected so we never have to have blockages again. Once they started the work it was completed pretty much in one day. Before the work started He showed me through the camera where the problems were and after he showed me how they no longer were going to be a problem. Nick is very thorough and professional. And the price was fair. I plan to use Freeflo for future plumbing problems at the church and at the charter school we have on site.
In the meantime, another crew from FreeFlo was running a new sewer line at my house. It was just a crazy coincidence that I had the same type of problem at two different locations. Ben, the owner, assessed the problem in my house and gave me a fabulous price to run a new sewer line, about 100 feet. He is a great guy, friendly and easy to work with. His lead man, Anthony, who supervised the work, is a very kind and and knowledgeable professional. He was thorough in explaining what they were going to do. The work was done in two days. After that work was completed I pointed out that we were having sink backups in the kitchen periodically. When the camera was placed in the lines, it showed that the lines were very clogged, corrodeo, and old. So they gave me a great price to run all new lines under the house and all new hook ups to all the sinks and toilets. They completed the work in one day with little inconvenience to us. They hauled away a huge pile of heavy galvanized and cast iron pipes and did a great job cleaning Up. The crew worked really hard, spending many hours under the house. What great work ethic. I highly recommend this small, family owned company for any plumbing issue you may have.
Josh was an incredible help. I had a leak in my shut off valve in my bathroom and I had tried to fix it myself, and found myself in a panic with a flooded bathroom floor. Josh was superbly communicative and was able to get to my place, fix my plumbing, and set my mind at ease. Absolute professional. I will be recommending Free Flo Rooter & Plumbing to anyone who needs plumbing help, and peace of mind in an emergency.
I don't often write reviews, but for someone who easily gets stressed over house issues like myself, I know having a reliable plumber is life changing. I've used Free Flo Rooter & Plumbing twice so far for our sewage and old water pipe problems, and Anthony has been reliable, fast, and helpful. Can't recommend enough!
Free Flo was an answered prayer! Pat came with his helper to replace a faucet and showerhead plus cartridge which ended up being extra difficult due the condition it was in. His Supervisor happened to be in the area and helped to fix a stubborn situation ~what a great guy! Everyone was very courteous, professional and thorough which is important in plumbing. I told Pat, you're like a good Family Friend who also happens to be an expert Plumbing Professional. He was great at explaining plumbing conditions and options to regular folks like me! Choosing a Licensed, Bonded, Insured Plumber was a must, and I'm so thankful for Free Flo!
I've used ben at free flow for years now and by far hes the most honest and resealable person weve worked with
We have a long sewer line so evertime we call him he will just bribg the jetter out to clear the roots we have used him to change drains and repair leaks hes the best
Great service. Steve was really responsive and professional, and the team did excellent work adding a regulator to our plumbing system. Quick, efficient, and affordable. We'll definitely use them again (but hopefully we won't need to!)
I had a clog toilet and needed it fixed asap, Ben was super responsive and was able to come within 30 mins of calling. He was efficient and so quick, would definitely recommend/keeping him on speed dial for all my plumbing needs
Ben and his trainee came to my house. Able to diagnose the problem quickly and explain the issue very well. Allowed me learn what caused the issue and fixed quickly. Will definitely call him back if I have other plumbing issues!
Steve & Nelson did a wonderful job replacing my water heater, very professional and knowledgeable, quick and efficient. They also fixed my bathroom sink that was clogged and replaced the p-trap.
I would highly recommend them and this company. I am so glad and relieved I chose this company.
No wonder they have so many 5 star reviews. Consistency across the board it is so hard to accomplish and maintain. I am very happy to rate them with another 5 star. Well deserved. Thank you again.
Derek W.
05/03/2020 12:00:00 SA
Discovered water dripping down from the ceiling about a week ago and after asking a few friends for some recommendations, Free Flo was the company the name that kept coming up.
First contacted Ben who sent a tech out the next day (called late on Sunday night). Anthony showed up the next day and discovered 2 issues. The first being a pin hole leak on a cold waterline that ran from the first to the second floor and a faulty valve to the unit itself. Since there was only one shut off valve that supplies water to the entire complex, Anthony was unable to replace the valve as a 48 hour notice needed to be given to the other residents in the complex. He provided a contact to a water restoration company so that fans, air scrubber and a dehumidifier could be installed ASAP to start drying out the wood.
A second visit was arranged to perform the pipe replacement which literally took Ben less than 30 minutes. They explained the options and elected to use PEX instead of copper due to the age and thickness of the original water line.
Couldn't be happier with their service.
Couldn't be
Robert G.
09/12/2022 12:00:00 SA
These dudes came in, gave me a great price, did the work and were very quick about it. The team needed to temporarily remove a brick path to access the trouble spot and I'm happy to say that they reassembled it back to its original condition.
Nick is the man. On time, super informative, and helpful. Did everything he could to fix it and ultimately did! Thanks again Nick
This company deserves more than 5 stars! My sink faucet became loose and our usual plumber kept changing our appointment. I finally decided to look for a different plumber. I'm so glad I did! I called late last night at 9pm and they came the next day! Not only did they respond quickly, but they came on time! Josh fixed my faucet less than 5 minutes. Awesome customer service!! I highly recommend them for plumbing and rooter services! They are my to go to company now!
Denise P.
08/10/2022 12:00:00 SA
We had a root intrusion in our pipe and also wanted to replace an old pipe. Nick and his team were super responsive and thorough. I wasn't there during the work but Nick sent photos and videos throughout the process, which was so helpful to see the what was actually done, and always answers any questions you have. Plumbing stuff is confusing, it's so important to trust who you're working with. Highly recommend !
Free Flo Rooter to the rescue today. Had an issue with water coming up from the shower. Josh was on the scene 2 hours after I called in. He did a thorough assessment and gave me a quote. I had received 2 quotes for descaling my drain line and hydro jetting them. Replacing old pipes to new ones. Best quote was from Free Flo. Work was started today. They were so professional and explained everything step by step. Couldn't ask for better service. Thank you for making this stressful situation easy to manage.
Very quick response - Patrick arrived within a couple of hours from my call (earlier than the given arrival time frame). He cleared the mainline which was causing the showers and toilets to backup. Super professional and very knowledgeable. Provided several options for a solution. The price was very reasonable! Thank you, Patrick!
Michael C.
09/10/2022 12:00:00 SA
Very satisfying and pleasant experience! I used Free Flo Rooter & Plumbing service before to replace a leaky main water valve. I was extremely satisfied with the work done by Ben. This time I needed their help in a hurry to clear the roots and debris in a 30-40 feet long driveway floor drain to avoid flooding the patio if it rained. I am again very satisfied and pleased with them this time because:
1) I texted Ben and he responded promptly saying that he would schedule a technician to come the following day between 2 and 4 pm.
2) A technician called me in the morning saying that an earlier spot was available and asking me if I would like to take it. Unfortunately, I could not.
3) Another technician (Patrick) called and texted me in the afternoon within the 2-4PM time frame confirming that he could be at my place within 15-20 minutes. Patrick was a great communicator. He was very friendly, polite and courteous. He evaluated the situation, explained clearly what he and his helper would do and the possible complications and gave a price quote. He and his helper were efficient and thorough. They rooted the drainpipe from both ends, removed a long root and lots of debris and sediments. When done, the water was flowing well again.
I have no regret that I contacted Free Flo Rooter & Plumbing for service again. I will definitely solicit their help again in the future if there is ever a need. Simply said, I am very pleased and satisfied with their courteous, friendly and professional service.
brah m.
09/06/2022 12:00:00 SA
Nick was great at helping to confirm our sewer smell issue was a sloppy toilet install by a subcontractor from years ago. He gave repair options, put in the work, and was communicative and honest through it all. Repair cost was reasonable as well.
You might wonder how a plumbing company has has 2,200 reviews with 5 stars. Well, once you use them you know why. Last night our sink was clogged and the water wouldn't go down. I tried everything myself from shoving a hose in the drain clean out pipe, removing the drain pipe under the sink, using a hand rooter and the reliable plunger. It took hours and the water still wouldn't go down.
Typically my experience with the plumbing industry is that I call a number and it goes to someone in the field. They quote me a week response time and I try to find someone who is quicker. Its a crappy process.
Today, at about 1pm I used yelp and reached out Free Flo because of the reviews (5 stars). Yelp also said a 10 minute quote response time. About a minute later I get a response. They asked some basic questions to diagnose the problem. They told me it would be about a 2 hour wait to get someone to me. Which is pretty spectacular. A few minutes go by and I get a call. Ben called to tell me he was 30 minutes out.
Ben arrived at my house by 1:30 pm. If you're still keeping track that is about a 30 minutes response time from contact to doorstep. The police aren't event that fast sometimes!
Ben was polite, friendly, and professional. He wore a mask even though he didn't have to. I showed Ben to the outside drain. Ben was able to get my drain rolling by 1:45 pm. In one hour and 45 minutes Free Flo was able to fix my problem. Pretty damn impressive.
Now here's the kicker, they're fast and reliable so they must be expensive right? Nope, they are by far one of the more reasonable plumbers in the area. For now on I'll be sticking with Free Flo, thank ben.
Evan D.
09/05/2022 12:00:00 SA
Plumbing never sleeps, so of course our sink clogged on a holiday three hours before our party guests arrived.
Josh from Free Flo showed up quickly -- a bit before the estimated window even -- and had the situation resolved in minutes. Excellent, friendly service and we had our kitchen back in time for the party. Thanks Josh!
Josh installed a new tankless navien water heater for us last year. He was very knowledgable and helpful and did not try to upsell me on anything. He was there just to get the job done right. He made the new pipes and such look as clean as possible too.
I called him again this year for an annual water heater cleaning and to troubleshoot a few issues. You can tell he is very experienced and he communicates clearly and concisely. Highly recommend working with Josh.
John W.
11/11/2022 12:00:00 SA
We were having issues with our kitchen sink not draining. Patrick came out and unplugged the drain, and also made some repairs to the pipe all in about an hour. He was very friendly and professional and obviously knows what he's doing. Now we're good to go. Thanks!
Emily T.
01/10/2022 12:00:00 SA
Just our luck, our pipe burst at 6am on New Years Day. We've lived in this house for more than 30 years and had never had anything like this happen before. We called Free Flo Rooter and Nick came to assess the situation right away. He was able to quickly figure out the issue. He was very patient in explaining everything and answering all questions that we had. Turns out there was a leak between the copper and PVC connector and we had to replace the PVC pipe with copper pipes.
It was a big job and we didn't have water for 3 days, but Nick and his team were working hard all day to get everything fixed as soon as possible. They were upfront about the cost which we appreciated. Nick would text me throughout the day with picture and video updates.
Very responsible and great service! Will definitely be calling him again for any future plumbing issues!
Anthony and his team helped repair an area drain in my yard where water was pooling. They came out twice. The first time to snake the pipe, which turned out to be too full of roots and dirt to make a dent. They spent a fair amount of time, but didn't charge anything because they weren't able to resolve the issue. The second time around, he brought a bigger team to break open some concrete and replace the obstructed pipe. They did great work! Only a couple days later, we had consecutive days of rain, and the drain worked great. Anthony and his team were nice and professional, walking me through their process each step of the way, including showing me the obstructed pipe. They left everything neat and tidy. I would highly recommend.
Cheesnake C.
09/02/2021 12:00:00 SA
There is a reason they have 5 STARS.. cause they are 5 Stars!
I have never had a better plumbing experience in my life as a Home Owner, what seemed daunting was made palatable and clear.... what seemed like a HUGE, Expensive problem became a Straight forward, accurately priced Solution.
I also really enjoyed the Personality of Nick and his helper Nelson. BOTH dedicated and hard workers. THIS company is now my ONLY Plumbing Company!
Thank you for making this unfortunate issue, an actual delightful one.
Doug C.
05/09/2022 12:00:00 SA
Anthony came out to clear drains in a home we just moved into. It's rare to find such a combination of professionalism, knowledge, and great communication in a plumber. Free Flo (and Anthony) have earned our repeated business again - they'll be the first plumber I call for any of our maintenance or construction needs.
Highly recommended! Called these guys back because I had a garbage disposal go kaput so needed it replaced. Of course, something like this can be a DIY project but figured I wanted a pro to make sure everything was properly done without any hassles. Was easy to schedule with Free Flo and they were very flexible with my schedule changes. They had those most honest and reasonable fee for replacing a garbage disposal unit (that I purchased myself) compared to other vendors who charge way more for a relatively simple job. The work was great and Patrick was friendly and informative from start to finish. Garbage disposal works like a charm now, and he ensured that they can come back should any problems arise with the installation.
Ben! Is extremely good ! Very trustworthy & knowledgeable! I needed my sewer drain cleared . They Very quick on responding and getting the job done.
Amazing experience! Came out fast, spent plenty of time for me to ask my dumb questions, and was honest about what would need to be done and how much it would cost. 10/10 would recommend to anyone.
We had to have our original 110 year old cast iron sewer line as it was starting to hold onto the outflow of our house. From the beginning of the process to the end, Anthony and his crew were great. We finally got not one but two clean outs as well on the new line which was installed trench-less. Estimate was commensurate to the work being done. We were treated with respect and the work was done carefully and the cleaned up well after the job. They always called before they started their work day to tell us when they would arrive. This may seem like a small gesture but shows a sign of respect to the customer and is not done by many home improvement companies these days and we appreciate this. We highly recommend this plumber.
Ask for Patrick - I had a faulty garbage disposal unit and he offered amazing service - was incredibly easy to make an appointment and the problem was fixed within minutes. Really generous with time and pricing, I could not recommend him more.
Andrea Y.
04/02/2021 12:00:00 SA
I couldn't be happier with the work Nick did on repairing my kitchen drain leak. From the beginning he was communicative, honest, and really took his time explaining the problem to me and how he would diagnose and repair it.
To find the leak he had to break into the stucco from outside but he really tried to minimize the amount of damage, which I appreciated. Once he found the leak he did give me options of a cheap quick fix option or a pricier long term option that would last. Again, he explained the issue and how he would recommend fixing it. I really appreciated him taking the time to do this so I felt comfortable with the work and that I wasn't getting scammed.
For how long Nick and his associate worked on diagnosing and repairing this leak, I found the cost to be extremely fair and reasonable. I ended up paying Free Flo Rooter the same price another popular plumbing company here on Yelp quoted me for JUST breaking the stucco and not even doing the repairs. I would highly recommend him to anyone needing plumbing services.
Service was prompt and actually was able to provide service hours earlier than originally scheduled. Repairs were made for my tub drainage within an hour. Repair estimate was given with photos of the repairs that were needed. Would utilize their services again in the future and recommend them to friends and family in their service area.
Patrick fixed our leak quickly and professionally! He explained everything in detail at the beginning and during the work.
I've used Free Flo a few times and have always been satisfied with their work. Patrick, in particular is fantastic. Knowledgable, friendly, only will charge you for the work you need.
What can I say? This company is amazing. They helped install a new toilet fixture and also perform a descaling that was recommended by the inspector when we bought our house about a year ago.
Patrick was my main point of contact and he wonderful to work with, so knowledgeable, friendly, and candid. Willing to help you understand what any problems are or what your options are. He had the whole team who helped out were simply outstanding.
I had to do a bit of a search for plumbers, and I found my go-to choice.
Michael C.
06/09/2022 12:00:00 SA
Anthony was our tech and he was very responsive and informative about options for installing a earthquake gas shutoff. He is super nice and is willing to share his knowledge and recommendations about anything gas and plumbing. I can't speak for the company as a whole, but Anthony is a true professional!
Received notice from the City of Pasadena that my home had a water leak. Looked outside and found a small pool of water ponding in my front yard. Previously used Free Flo to address a clogged drain so I contacted them again through yelp to see if they could help. They responded within 10 min and we scheduled a next day estimate. Steve came by and said he believed it was a pinhole leak. Gave him a green light to excavate. He came back later in the day with his crew. Found the pipe and confirmed the pin hole. Repaired under an hour. Very pleased with their prompt service and Steve's explanations on the work they did. No hesitation to give recommendation.
Had a broken sprinkler valve that was leaking and broken sprinkler shut off valve.
Chris came by the next day as scheduled. He explained everything clearly and got to work to replace the valves with new ones. Chris was prompt, professional and friendly. As for the company's rates I have no basis for comparison as I don't need plumbers often but the rates seemed reasonable for parts and labor as well.
Definitely recommend.
Wow!!! Free Flo Rooter truly goes above and beyond. I've contacted them twice. Once for my own home and once for my client's home that is in escrow and they left me impressed both times.
For my own home, we had contacted 2 other plumbers for a leak in our home and they came out and didn't even fix the problem properly. Free Flo Rooter came and assessed the issue and gave us options for how to fix the problem. AND THEN FIXED IT in a timely manner. They not only fixed the leak but helped us potentially prevent more issues in the future by installing a pressure regulator for our home.
For my client's home in escrow Nick came very quickly and assessed the issues. Nick was friendly and honest about the issues and costs. When we needed an estimate asap he went above and beyond and sent it to us well after usual work hours.
I would absolutely recommend Nick and Free Flo Rooter! They are sincere, extremely knowledgeable, and honest!
Nick was very knowledgeable about plumbing and explained clearly what was needed and had photos of other projects to help clarify his explanations. He replaced old rusted pipes in our kitchen, replaced the disposal and installed a new toilet. He also replaced our whole front underground sewage pipe which had been patched poorly in the past and was cracked, and sometimes clogged. The whole job was done in three days.
I'll be using them again when more plumbing problems crop up.
Marvin B.
06/12/2022 12:00:00 SA
They were prompt and took care of a clogged shower for me in the same morning I called. Would recommend and use again!
Ernesto P.
04/11/2022 12:00:00 SA
Had another great experience with Patrick!
He was nice clean and courteous. I loved the fact he was using foot covers entering my residence. He was very informative and helped me understand the problem I was having. These are my go to for my plumbing needs. Will definitely call them for anything in the future.
Harry T.
11/08/2022 12:00:00 SA
They fixed a leaking underground pipe in the rain the same day. I highly recommend Free Flo Rooter & Plumbing!
Rob B.
05/10/2022 12:00:00 SA
Great prompt service to clear my blocked sink drain. I would definitely use them again.
Our bidet toilet seat had a leak in the water supply and we'd been putting off a call to the plumber for a few weeks. Finally decided to get on Yelp on a Monday and ask for a few quotes. Free Flo was one of the quickest to respond and was available to send someone out same day late afternoon to give us a free estimate. Nick arrived promptly within the 2 hour window, took a look at the issue and described what needed to be done.
He suggested a different type of water supply line to go from the t-connection at the toilet tank, as the manufacturer supplied one was not as durable. He also advised on a shorter hose from the supply valve to the toilet tank, and to change the water valve shut off from a multi-turn to a quarter turn. We trusted his expertise and decided to make those fixes as well. Unfortunately, he did not have the correct size parts needed with him, so he said he would return another day.
Nick followed up via text the next day (Tues) and confirmed he could come by our home between 7-9am on Wed. He text us the next morning letting us know he was on his way and provided an ETA. He showed up, made the fixes for us within just over an hour and then we asked him to take a look at a couple of other things as well to get estimates. He even asked to go under the house to take a look at the tub drain, as he was concerned about leaks. He was professional, courteous, prompt, and friendly. Paid him with credit card over the phone at the price that was agreed upon. We will definitely get in touch with these guys again for future plumbing needs.
Nicole T.
03/08/2021 12:00:00 SA
My mom's house needed emergency plumbing services because my brother and his girlfriend were visiting for a week and I'm not sure if the extra use of water or waste clogged the pipes. Sewage water was overflowing in the back of the house and leaking onto our driveway. I quickly turned to Yelp and Ben replied in 10 mins! I set up an appointment for my mom and Nick came and did an excellent job fixing and clearing out the pipes.
We've had another plumber snake our drains at my work and it seemed those people just wanted to do what was asked and get out of there. Nick and Ben from Free Flo have a completely different approach, my mom told me she learned so much about the drainage and pipes of her home from Nick that afternoon and he even made an appointment to clear the rest of the clog the following week from the vines and roots of the plants that were interfering with the clay pipes she has underground.
N S.
11/10/2022 12:00:00 SA
Two nights ago my kitchen disposal was not working and water was not draining from the sink. I called free flow and they sent out Patrick the next day precisely on time. He was phenomenal! Very courteous to wear shoe covers in the house. He explained the possibilities and started working. Within 20 minutes he fixed it, cleaned up, and showed me the build up in our pipes. He made my dad. And I would never call another plumber they are extremely affordable and just good nice people. Patrick was a true life saver!
I woke up to a house completely backed up with water everywhere. Called free Flo and Nick came out same day and was in fact early. He cleaned out all the roots and did it in a timely manner. He was professional and knowledgable. Would def call again if needed
Jacob F.
05/12/2022 12:00:00 SA
Pipe to sewage line was backed up, they came out in a timely manner, fixed it, and did a great job. We also haven't had any issues since!
Would work with them again, hands down.
I called initially to troubleshoot my washer drain which was backing up, and Nick (Apeh!) walked me though an honest and thorough analysis of my house pipe drainage issues and their causes. After collaborating with my wife, we decided on his recommendation to upgrade all the pipes/install a main drain clean out to ensure our house built in 1924 was trouble-free in the future. They worked fast and pricing was great. I was initially hesitant to even call a plumber out for help, but after this experience I would not hesitate to call Nick for help or advice. Their 5-year parts and labor warranty is great to have as well, and shows their commitment to quality work and equipment.
If you need honest advice without an upsell and friendly service with a repair or project, give them (or Nick) a call.
Michael H.
11/11/2022 12:00:00 SA
Highly recommended!! The technician came up very quickly when we had an issue that we couldn't resolve on our own. The problem was fixed within 45 minutes and we had a great experience.
Fantastic experience! My bath tub drain was broken and they came the next day and fixed it within 10 minutes for SUCH a reasonable price. Will 100% use them again for any plumbing issues!!
Let me say this Free Flo Rooter has been one of the most reliable and dependable companies I've dealt with as a homeowner. I've had Nick out several times and it's always been 5 star A+ experience. Knowledge and quality of work with communication equals peace of mind. Thank you Free Flo Rooter, and Merry Christmas to you guys!!
Austin D.
02/09/2022 12:00:00 SA
The team at Free Flo was exceptional. We had a sump pump issue that was very unpleasant. Having previously felt with something similar I was expecting the worst. Narek came out on a Friday night - quickly diagnosed the issue, and made a plan for a temporary fix until he could get the part and fix permanently - which they did promptly after the weekend. While working they discovered a minor leak with a toilet and fixed that before it could cause any issue
With a three week old baby at home - I really appreciated the quick and professional help.
I will call them with any future
Plumbing needs and highly recommend.
My toilet in my home was over flowing. My husband tried to auger it but it still drained very slow and wouldn't unclog. Free Flo came to the rescue, we called for an emergency because we had guest coming over the next day. They pulled the toilet out and snaked the line from inside the house, pulled out a lot of roots but got my pipe draining. They recommended a hydro jetter to clean my main line real good because they explained I have cracked sewer line. They gave me a price and already scheduled me for next week when our guest are gone. These guys are reliable, fast and very good with explaining, communicating everything. Price seemed reasonable compared to other times we used a plumber. The owner Rafi lives my dog and they hit it off pretty good lol. They are pet friendly.
Tim W.
12/12/2022 12:00:00 SA
Called free flo after a night of heavy rain. My drain in the backyard backed up and sump pumped didn't seem to work. Anthony came same day and got right to work. Extremely knowledgeable of pretty much every question I threw at him that was very helpful and thoughtful to explain everything to me. He ended up coming back a second day to finish up the job and had a very similar experience. Awesome guy. He representative of the company very well and will definitely use again going forward.
Sivan K.
11/02/2021 12:00:00 SA
Anthony and Kevin came to help me with plumbing at my new house and were Amazing! First they dug down to repair a transition in my sewer line in the front yard. They had made a 4 foot hole, done the repair, and filled it in like they were never there in just a couple hours. They also installed a new water line for a refrigerator ice maker and moved the natural gas outlets in my laundry room on the same day as the sewer.
A couple days later I discovered that the new house's water heater was in bad shape, I immediately called them back and they gave me tons of advice and gave me quick estimates, when I decided to replace the unit they came out next day and had the job done in less than 2 hours.
I really appreciate how friendly and straightforward they are. I spoke to both Anthony and Ben about estimates and both gave complete and thorough explanations about the issues and their recommendations. They were very personable and a joy to work with. I highly recommend their service.
Our main sewer was backed up with roots. Josh gave me a thorough explanation before he begin any work. He was very polite and professional. He installed a clean out in a timely manner. We did the hydro jetting to unclog the main sewer. The price was reasonable and we are very happy with Free Flo Rooter.
Mark M.
09/10/2022 12:00:00 SA
Steve fixed our hot water problem in the kitchen after-hours, on his way home from another job. He and Free-Flo are AWESOME!!!! Thanks so much!!!!Mark
That was two years ago... this time Steve replaced our old water heater with a new tankless unit, and again, just the nicest person (and his crew!) to deal with. I HIGHLY recommend Steve at FreeFlo Rooter!!!
L S.
11/09/2022 12:00:00 SA
Ben and Ricky were kind, knowledgeable and efficient. They diagnosed and solved the issue immediately and I'd highly recommend them!
James H.
04/09/2022 12:00:00 SA
After having been ghosted by three other local plumbing companies who will not be named, free flo was able to come out on extremely short notice on a Saturday within two hours of my call and took care of all of my issues in a timely manner. Their technician , Patrick , was respectful professional and efficient great value absolutely will call them again if I need to.
Beth G.
01/03/2022 12:00:00 SA
I have called Free Flo Rooter & Plumbing a few times. I would not call anyone else.
Nick is trustworthy, reliable and efficient.
I have hired Nick a few times. This time he installed a new garage disposal, new plumbing and new sink drain for my kitchen.
I never feel like he is trying to rip me off because I'm a woman. He always does a great job. I feel like I am in good hands with Nick. If you need a plumber, Nick is the guy you want.
Water was seeping out of the base of our toilet when we flushed it, so I figured the wax ring was broken. Free Flo was available 2 days after I called and sure enough, the wax ring was busted when they lifted the toilet off. They were courteous and fast-working and had a new one in there within 15 minutes. Thank you, Patrick and Ricky!
Linda T.
05/10/2021 12:00:00 SA
My boyfriend had scheduled an appointment for someone to help change out my old showerhead since we were unsuccessful changing it ourselves. The appointment process was quick/fast. They called me in advanced before their arrival and was able to help change out my showerhead very quickly.
Very professional company and I will definitely use them for the future.
Thanks!
Tina C.
12/08/2022 12:00:00 SA
Ben has been my plumber for awhile. Professional, honest, and efficient. 5 star service all around! I wouldn't look anywhere else.
Keira Y.
10/11/2021 12:00:00 SA
I cannot express how much I appreciate their help!
The house had a low level sewer smell for a long time. We had at least 4 plumbers prior coming to check the issue and they all gave us different answer. We did sewer cleaning, camera, smoke test ...etc. but the problem was still there.
Steve and the crew showed up and they found the issue right away!
They are really friendly and patient. Explained all the details to me with photos. They were amazing!
Highly Recommend! Now I know who is my go to person next time if I have any plumbing related issue!
I had a plumbing issue and Ben came out within the hour. Fixed my issue very quickly. I will absolutely be using his services again. I highly recommend
The water heater at my new home was leaking gas so I thought it would be a perfect time to upgrade to a tankless water heater.
After multiple in-person quotes, I found Josh at Free Flo Rooter to be the most detailed in his explanation of what needed to be done and mentioned things that others failed to bring up. From the beginning I could tell that he was detail oriented and I greatly appreciated that. I also was able to contact Josh after hours about having to move the planned water heater location and he got back to me as soon as possible. Amazing service and extremely friendly, not to mention a competitive quote.
While Josh recommended a different unit, I opted for the larger version, the Navien 240A2, which recirculates water and is a bit bigger than necessary for our household but this was a personal choice based on my own research. I was never upsold or persuaded to get a larger, more expensive unit. I truly appreciate Josh's honesty.
I opted to install our tankless heater outside and it looks AMAZING. Everything was done right and they checked our gas/water lines in the crawlspace multiple times to ensure nothing was leaking. Josh's crew was also respectful of our home and very friendly as well.
I've only been in LA for a couple of years and never had to call a plumber but I'm happy to have found my go-to guys now.
they come out very quickly. do the job right away, some price are fair and some are over price. I would check with other plumbers to compare price, especially water heater installation.
Our tubs wouldn't drain and our toilet in our master bedroom would gurgle. This happened around 6:30pm so I called Free Flo Rooter, since they offer after hours service, and was told someone would be over soon. Shortly after the initial call, Anthony (the plumber on call), called me and said he was on his way. He was incredibly polite and asked if I can discuss the situation with him, so he can be prepared for when he arrived. He arrived and was thorough and explained the possibilities of what potentially is going on. Anthony had to come back the next day to finish the job and was incredibly helpful and considerate of doing the job correctly. I can't thank Anthony enough and staff from Free Flo for finishing the job before the heavy rain hit. Thank you guys again.
I am so grateful we stumbled upon this company. Nick has helped us tremendously for 3 plumbing issues so far! Nick is truly a godsend. He explains everything that is going on and is so straightforward and honest, he even helped me when our smoke alarms went off! I wish we had other businesses and people in our lives that were as dependable as Nick! I would give this company/Nick 6 stars.
My pipe sprung a leak somewhere near my old sprinkler valve. Ben came out and came up with an extremely ingenious fix to bypass the old leaky pipe which happened to be buried under concrete. His team was able to come out within the week and did a terrific job. The finish was good and they kindly put everything back in place after they were done. Highly recommend!
Kitchen sink was totally clogged but these guys showed up on time, put on shoe covers, and were very professional. They had all the required equipment and fixed the clog within minutes. They cleaned up after themselves and left no mess! Highly recommend
Ben came out and repaired my broken insinkerator in minutes!! These guys are as professional and honest as they come!! Called them up and within an hour Ben was at my house diagnosing the issue. Do not hesitate to call them up for any plumbing repair. I will definitely call Ben again for any plumbing issues.
Nick has helped me and my family with many plumbing issues. I was having an issue with my kitchen sink and he was able to fit us in the same day we called. He is always courteous of our space, timely, and transparent. Highly recommend to anyone in need of services.
Clogged Shower Drain issue RESOLVED.
Thanks to Steve from Free Flo Rooter. Service very responsive. Steve arrived in about a couple of hours after my call for service. He was respectful in wearing the a mask and shoe covers upon entering my household. I appreciated it.
He quickly was able to snake the drainage removing all the hair and gooey.
No complaints here. Reasonable priced. Pretty straight forward service.
I would recommend their service to whomever is reading this review. They are LEGIT.
THANK YOU STEVE from Free Flo Rooter.
Steve at Free Flo rooter & plumbing was fast and effective. It took about 15mins total to change the stem pipe of our bathroom sink. I can see how this business has great reviews. Thank you!
Patrick was able to fix our sink leakage on the spot. He did a thorough review of all our plumbing issues and gave us advice on how to stop a leakage issue with one other sink that did not require any handy work. We appreciated that he was friendly, honest, and he did such a quality job. He also gave us advice on changing our sink handles. I would definitely recommend Patrick and the team at Free Flo for any future plumbing issues!
Mia S.
04/07/2022 12:00:00 SA
My kitchen sink faucet had been leaking for about a week I called Free Flo Rooter and sent out a plummer- Patrick to inspect the situation. When he arrive he told me exactly what was wrong... they next day I ordered a new part and scheduled another appt.with Patrick and he showed up on time to install my new faucet. The work he did was perfect and clean. The faucet is no longer dripping and looks really nice. Before he left he mentioned that if I had any problem with leaks or anything to call the card he provided for me and he would come back to fix it. I really appreciate the work he did.
I would recommend this company and Patrick to fix any leaks or replace your faucet.
We have a water leak in the house and we called Free Flo Rooter & Plumbing to come and check it out. To find out that there's a huge leak pipe damage behind the wall of our refrigerator. Anthony took care of all the issue and was very helpful and knowledgeable on what's going on. He did an amazing job in making sure I get the damage resolve and was very accommodating in answering all my questions and was super nice. He guide me on what to do next and was very patient in answering all my questions. I Highly recommend their service and their work.
Chris was wonderful!!! We called yesterday with a stopped up kitchen sink and he was able to come within a few hours. He kept us informed by phone calls about his arrival time which we really appreciated. He was very nice and efficient! He solved our problem very quickly. He was so nice and informative in talking to my husband Dean about all our plumbing needs, He was so patient and gave really good advice! Thank you so very much Chris!!! We really appreciate you!!!
Karen K.
02/08/2021 12:00:00 SA
Came downstairs in the morning to find the floor wet and ceiling dripping in my living room. Based on my great experience with Nick a few months ago with changing out a toilet, I quickly called him. He picked up the call right away and was able to drop by my house for an emergency call after finishing up one job ahead of me.
Nick opened up the ceiling with minimal damage and was able to quickly identify my the problem with a pin-hole leak in my 2nd room bathroom cold water pipe. He went and got the part and got the whole thing fixed no hassle.
He was able to answer all my questions and also gave me some advice regarding the pipes. Now I just have to wait till the wall's dry before calling in a contractor to patch up the wall and ceiling.
Because he was replacing a pipe and used the blow torch, he helped to remove my smoke detector. Once the job was done, he put everything back where they are supposed to be, did a great job cleaning up after his work.
He was there mid-morning till mid- afternoon but got the problem fixed.
Nick is a life saver. Great customer service! Definitely a repeat customer.
Nick and his Team did a great job. They showed up on time and had the knowledge to get the job done..
Thanks Nick!
Steve was awesome!!! My wife and I just purchased a new home and needed work completed prior to moving and and not only was I able to get a hold of someone at free flo fast but was able to quickly schedule a time based upon the work we needed done.
Steve came out gave me an estimate and was able to finish the work quickly. Would definitely recommend
Anthony was amazing! He not only was experienced and knowledgeable but also a pleasure to work with. He quickly identified where the leak was in my sink and solved the issue. I would totally recommend him to my friends and family!
Abc Kids Dental Group A.
02/11/2022 12:00:00 SA
Great service very quick response, highly recommended.
Steve with his crew found the problem very quickly and repaired it fast .
Anna K.
10/05/2022 12:00:00 SA
I am impressed with the professionalism this company offers. From scheduling to the appointment they were prompt, organized, customer service driven. I got a call 20 minutes before arrival time. The inspection was quick and efficient. Josh, the supervisor took his time to explain me the problem, gave me options and pricing. Absolutely thrilled with them. I have saved their number in my phone. I highly recommend them! If I ever need plumbing again there is no doubt that Free Flo Rooter will be my first choice.
B. K.
09/12/2022 12:00:00 SA
So glad i called Free Flo Rooter to unclog our drains and repair a big pipe leak in front of our house. Nick is extremely hard working, knowledgeable, and fair. It took him several trips to diagnose the problem and he refused payment until he had completely fixed the problem. He puts the customer first, is a very good communicator, and is highly dependable. Will definitely call him again!
Hello! Patrick was extremely kind and helped us out with our sink. He took the time to show us what was wrong and how to fix it. Great service all around!
Gianna S.
10/09/2022 12:00:00 SA
First time using Free Flo and I couldn't be more satisfied with the experience. Anthony came and quickly solved my problem. He was extremely knowledgeable and explained what he was doing. I felt confident that I wasn't being ripped off. His customer service was exemplary. If you need a plumber call Free Flo and ask for Anthony. You won't be disappointed.
Minh H.
05/11/2022 12:00:00 SA
Returned customer. The service is fast and reliable. Highly recommend!! Definitely give these guys a call if you need anything.
Aleisha H.
08/09/2022 12:00:00 SA
Great service all around!
Nick was friendly, professional and communicative throughout the entire process. All things that are important to me when it comes to receiving a service. His team fixed the plumbing in my bathroom and finished earlier than quote. Would definitely use them again and highly recommend! Thanks guys!
Clogged sink.
It was perfectly snaked
Cleaned after the work was completed.
Highly recommended.
I have used Free Flo Rooter for the last couple of jobs. I am very happy with their service.
Patrick came earlier than my scheduled appointment and he did a great job in fixing my clogged drain in the shower. Not only did he explain the process in detail, but he also gave suggestions on how to prevent the problem from happening again.
I definitely recommend using them for your plumbing needs.
William P.
04/01/2022 12:00:00 SA
Nick was fantastic. He came with very little notice, and took care of a full analysis of our sink stoppage. I would definitely use his services again. thank you Nick!
Hugh B.
10/07/2022 12:00:00 SA
Shortly after we moved into our house, our toilet and shower started bubbling every time we flushed the toilet. I called Free Flo and they were able to come out a day later (it wasn't an emergency). Josh did a careful inspection, realized the problem was a much larger issue with our sewer line, and offered us a few different options for the repair. Although he and his team ultimately had to repair the line in two different locations (unfortunately, more $$), he always provided us with options for both short and long term fixes, based on our budget. I appreciate Josh's willingness to come back as many times as needed to make sure the problem was completely fixed.
I've hired Free Flo before - always solid and reliable service. This time they sent Nick who was awesome. Fast, great attitude, and knowledgable. I would absolutely recommend him.
Nick nailed it again. It had been a few months since the repair but I one day was surprised with a bit of a leak coming out from under the sink. Turns out there was a slight issue with the garbage disposal installation. I messaged Nick and was scheduled asap for a repair. He came in, diagnosed and fixed the issue (no extra charge or anything) within an hour. He even helped me out with a shower head installation while here. I'm so happy to have found a reliable plumber in the area. Thanks Nick & team! Y'all rock.
Ya'll enjoy your positive reviews. They'll ghost your appointment, not show up, and then call to kind of harass you when you call them out for no showing a bunch of times! Glad everyone else had stellar service.
EDIT: and if you don't believe the harassing part, left this review at 7am on a Sunday, all ready 3 calls to say they don't pull a Patrick Swayze. One little review calling them out seems to get them moving.
EDIT: Now 4 calls, despite saying I don't want to work with them after them never showing, they seem super intent to not have the review around....
Brenda Y.
03/10/2022 12:00:00 SA
Had a clogged shower drain. Nothing complicated, but they responded quickly. Steve, nice and friendly guy, came out and took care of it. Willing to educate me on a few other things too, so that was nice of him. Will likely use again with future issues.
We've been using Free Flo Rooter & Plumbing for years and they are consistently great. They're our go to, we won't call anyone else. What I appreciate most is they are honest, reasonably priced and reliable.
Marlene M.
11/05/2022 12:00:00 SA
On Thursday, Nick came out to my apartment complex to install a new water heater. He arrived as scheduled and communicated with me via text and phone calls.He was very professional and did a great job. I highly recommend Free Flo Rooter and Plumbing as they are very detailed, knowledgeable, and honest. I've used this company several times and they have never disappointed me.
Andy Y.
09/03/2022 12:00:00 SA
Repeat customer, found my go-to plumber. Nick was super helpful with my main sewer line repair and kitchen sink clogged. Highly recommended!
Anthony was so awesome to work with. If there's ever any plumbing issues at our house again, they will be the first company we call.
I went out to water the front yard this past Saturday and saw toilet paper coming out of the overflow relief valve. This occurred in the evening before Easter Sunday, aahhhh! We had recently used Flo Rooter for water pressure issues and were happy with their work so decided to call them up. Anthony came that evening, after hours and took care of our issue with the sewer drain backup. He was so nice and informative and we were relieved to have our issue taken care of the same day we called them. Thank you Anthony! The issue was taken care of so quickly we didn't even have time to stress about it.
We called Free Flo about a problem with our water heater. They were able to send someone over the same day, quicker than expected. Thank you PATRICK for saving the day and for showing us what we can try next time.
Love from Eagle Rock!
We've used free flo in the past and continue to call them whenever we have plumbing issues. It's Christmas Eve today and nick still responded within minutes and showed up to help us out with a backed up main in our new house. Absolutely crazy service. Save yourself any headaches and just call free flo.
My husband flushed a magic wand head in the toilet. Chris came in; diagnosed the issue; patiently explained the finding; and clearly set the course of actions he planned to do. Estimated cost is very reasonable. Finished the work within the hour. He'll schedule another time with his co-worker to come in next week and check the drain with a camera to make sure no clogging further down the drain, all included in the same work order and cost estimate. Chris also recommended maintenance work but not tried to upsell us on the service. Our old house thanks him! He is friendly and courteous even with our vicious dog. :-) Can't say enough good thing about Chris! Will definitely use the service again!
My toilet is flooding late at night, called the company, get a response right away and have an appointment scheduled at the spot through the phone. Steve was the one coming out to help, he is very professional, answered all my questions about the toilet issue, fixed the toilet, and also made recommendations for the future. This is also my third time hiring flee flo rooter and plumbing, all experiences have been great!
Fantastic service !!!!! Nick came as I had a problem with the dishwasher. He was very nice explained everything to me and did a great job!!! He was even really kind with my dog who is scared of people !
I completely recommend this company !
Madeleine
Saved the day!! I called at the end of the day yesterday and got an appt for early the next morning!
Thank you sending out PATRICK to fix my kitchen drain! He was prompt, efficient, and explained everything he was doing! He even gave me some gentle recommendations. I will follow up for my future upgrades! THANKS, PATRICK!
Such a lifesaver! They were able to send someone out next day for a non-emergency valve replacement. Steve came out early and was amazing at walking me through everything that was done and needed to be done to fix our issue long-term. Free Flo is the ONLY plumbing service I would ever call or recommend. Not looking forward to another plumbing issue, but relieved that when something comes up I have someone like Steve at Free Flo to count on.
*masks worn and social distance maintained
It's evening time, and my only toilet clogged up, and my shower was draining slower than normal. My plunging and auger efforts did not help the issues.
Got a quote from FFR&P through Yelp just minutes after sending a request, and I was able to schedule an appointment the following morning. Beat other notable competitors in my area in communication and availability.
Anthony, assigned to the task, communicated his ETA via call, voicemail, and text, promptly at the appointment time.
Anthony showed up, I explained the issue and my attempts to remedy it, and then he suggested options for resolving it. After reviewing my home, Anthony also educated me about how my plumbing system works in a way that was easy to understand. He also offered to take his shoes off inside my home or wear shoe covers, and in consideration of my fiancé working online with her clients, he maneuvered and worked as quietly as possible. Professional.
Anthony tried several approaches and was able to successfully resolve my toilet clog and slow draining tub. Makes me a happy client. Would not hesitate to reach out to Anthony and FFR&P again for my plumbing needs.
Thank You Nick...you are really good dude!!!
Nick came out on a Sunday at one of my properties for what I thought was going to be a simple job which turned into not so simple job. Nick kept in contact with me texting photos and messages until I got to the site and, he was upfront with the additional charges for the job. This left me with no surprises and showed me the Integrity and Professionalism he possesses.
I will continue to use and recommend Nick and Free Flo...thanks again Nick!
Great company. Love the service. I was charged a reasonable fee to drain and clear the kitchen pipe. Will definitely call this company again in the future. 5 stars!
Ben, Anthony and the Free Flo team were fantastic and communicative, and I highly recommend their services! We needed to replace about 60 feet of pipes under our house. Ben took the time to listen to my concerns, thoroughly answered my questions and afterwards gave me the most reasonable quote out of other estimates I had gotten. Because I felt as though I could trust them to do a good job, I also asked for additional work on replacing a bathroom sink inside the house. I was not disappointed! They worked efficiently and did a great job on both projects. The sink was a bit more troublesome than originally expected, but Anthony had the solutions and the tools to fix the issues on the spot. I also really appreciated how he insisted on double, triple checking the sink at the end to make sure that there were no leaks and everything was in good working order. I have Free Flo saved in my phone and they will now be my go-to plumbers.
Added bonus: Both Ben and Anthony were so kind and loving to my pup--she got a LOT of pets and attention from them. Not only are they people friendly but they're also pet friendly too!!
Great service. Steve was very personable and easy to talk with. He cleaned an outdoor drain for us and may be coming back in the next week or two, to hydro jet clean all of the remaining debris left inside. I will update review after the next appointment or after it rains to see if work was successful because we never found out where the water exits, but so far so good! The price was a little on the higher end, but worth it if there is no more flooding in that area... and depending on what Steve quotes me for the hydro jet service, I may just buy one for myself so I can use it for any future clogs in the storm drain, sewer pipes, outdoor cleaning, etc... (I'm a hands on DYI type of chick!) Overall, a dependable business I plan on keeping in my line-up for home maintenance.
Ben is like salt of the earth! Last time, Ben helped me fix a clogged toilet over the phone because he could not visit us same day - saved me mulah and the toilet worked again! I promised I'd call Ben again in the future for being so honest and generous. Today, a pipe to our water heater sprung a leak. Ben squeezed us in same day and fixed the active leaking pipe for a reasonable price so we could have warm showers by evening! Call Ben. He is trustworthy, fair and priced well. I'm finally glad to have MY go-to plumber.
Thank you, Nick for everything! It is a relief that my bathtub is not clogged anymore!
Sevan S.
09/07/2022 12:00:00 SA
My townhouse sewer line was clogged so I got on yelp looking for help and called a few plumbers free Flo was the only rooter company to give me a up front price over the phone so I went with hem knowing there price was fair. This isn't the first time I've had a clog drain so I knew the price range. I've actually paid more in the past for what these guys charge. I'm saving them in my phone and favorites on here. They came unclothed the pipe and cleaned up after. Great service for and fair pricing.
I had a leak under my house in the worst, hard to reach part of my crawl space. And it's Christmas Eve. Free Flo came out, crawled under my house. It was very muddy by then. They were so nice and fixed it really quickly and now I have water again for the holiday. They also are really nice to dogs.
Wow I can not believe how great these guys are especially Ben we had a stoppage that 2 other plumbing companies could not clear this guy came in and worked on it would not give up and guess what he cleared it ran a camera and showed me the issue
Shan L.
04/01/2022 12:00:00 SA
I can't be any happier to find Joshua to removed and installed the water heater and water softener while mold remediation is going on . I really appreciate his Fast response and great work !
I had a handyman mess my toilet up. Chris from Free Flo came and undid his mess and fixed it right up, good as new. Thank you!
Tom W.
05/05/2022 12:00:00 SA
We needed a new toilet for our bathroom. It was in bad shape and needed to be replaced. It was old and I wasn't sure if they made the same base anymore and I also didn't know what size to buy. Steve came out for free, told me what I needed and gave me a reasonable estimate. He even gave me his cell number and told me to text him what I was going to buy first so he could double check that it would work. He went above and beyond! Steve came to install it and he did amazing! He was in and out in 30 mins. Installed the new one perfectly, removed and disposed of the old one and that was that. They were pros all the way around.
Justin M.
09/09/2022 12:00:00 SA
Nick was incredible - super fast, super responsive, really kind and professional. Will definitely be using Free Flo again!
Nelson P.
04/11/2022 12:00:00 SA
I called Free Flo Rooter this morning and Steve was at my home within 3 hours. Very fast and reliable service. He was very friendly and solved my kitchen sink stoppage. I will definitely use Free Flo for any future issues.
My garbage disposal all of a sudden went kaput
Sink was holding water, I had a ton of dishes to do
and it was already Noon on a Saturday.....Noooooooo!
I ask my neighbors if the had any good recommendations for me to call and they give me Josh's name and Free Flo's number
I was so great full when Josh said he could get someone out to me by 4pm today! Anthony was my tech he was on time texted before he arrived he was Covid safe and fixed the problem fast! Also he educated me on upkeep and what to watch out for in the future!
Thanks a lot Free Flo Pros
Lillian E.
12/03/2020 12:00:00 SA
Ben/ Anthony & their teams helped to solve the issues of water back on bathtub, shower and toilets recently.
1. Use trailer hydro jetter to clean up clay pipes & remove the roots
2. Replace wax under the toilet in bathroom 2
3. Replace around 100 feet with mixed 2 inches, 3 inches ABS pipes underneath the property including 7feet 4 inches ABS pipes behind clean out
I could not believe they already solved the big issue only 2 short days since 3 years ago I met. That's why there were some rusts coming out from sink, bathtub and standing shower before in 2 bathrooms when I saw there were a lot of rusts inside the old pipes in the truck. Awesome and thank you for all hard work and exact correct judgments ! It really helps!
Tom T.
03/08/2022 12:00:00 SA
Free Flo came to our house to give us a second opinion on a very expensive job on our sewer line that was recommended to us by our usual plumber. Nick did a camera inspection of the cast iron line sewer line under our house and also the clay sewer pipe going to the city sewer under the street. Nick spent over an hour giving me a thorough lesson on sewerology. While the condition of the pipe under our house and slab foundation isn't great, it doesn't seem to be in a dire situation warranting extensive restoration work at this time. This gives us a bit more time to look at options. Thanks Nick and Free Flo for coming out and not charging us a dime, but giving us peace of mind!
W W.
12/12/2022 12:00:00 SA
Nick solved the issue with my garbage disposal very quickly and at a fair price. I was not home when the work was performed but he made it easy to communicate via text. I appreciated the images and video he took of the garbage disposal before and after replacement. Definitely would recommend.
Joe L.
06/03/2022 12:00:00 SA
Great work and very responsive. They did recent work replacing a valve and did a water heater replacement. I highly recommend their work.
Fantastic service by Nick. Called at 6:30pm, he was here by 8pm and fixed by 9pm, including going under the house and cutting / welding of pipes. Great good!
Robin M.
02/12/2022 12:00:00 SA
Ben, Anthony, Charlie and Josh are wonderful. I highly recommend Free Flo for all your plumbing needs. Best service, best prices, excellent communication and completely transparent.
I had a clogged sewer pipe under a slab concrete foundation. The solution was to put in 2 way clean out in the patio under the concrete and then clean out the blockage / roots from there.
I got 5 bids from both small and big plumbing companies and even a couple of individual folks and one who was inexpensive, but unlicensed. Some recommended the blockage be removed by a snake/roto rooter, some recommended hydro jet, but only FreeFlo suggested the descaling machine. (Also, some said the hydro jet would damage the ABS pipe and some said it wouldn't at all. Never figured that one out.). A descaler is similar to a snake but with a whirling chain link at the enD. It seems to be a new option in the field.
As others have pointed out in their reviews, Ben will quote a price and stick to it, no matter what. Amazing. Of all the quotes I received, his was only $100 more than the lowest, and about $700 less than then highest! So after talking with him on the phone and meeting him, it was a no brainer to hire FreeFlo.
And they did not disappoint! Excellent in every way. Patient in answering my questions (and believe me I have 5x more than the average person) and patient in waiting for me to to make my decision. Arrived on time, worked extremely hard, accommodated my tenant, explained everything, kept me informed, didn't mind me hanging out the entire time, looking at the camera scoping at the beginning and end, etc.
They worked hard, and were clearly very skilled and knowledgeable. Anthony handled the descaler, which, like a hydro jet, requires training and skill to be effective and *not get stuck*. Just loved him. Charlie was also terrific. Clearly knew exactly what he was doing in skillfully cutting out the patch of concrete, cutting the pipe, installing the clean out, and replacing the concrete. I completely trust them both and the quality was high. They also did an excellent job with cleanup. What more could you ask for?
I plan to hire them again for several jobs, big and small. Thrilled to finally find a great plumber for this old house!
I've never called a plumber before in my life and I'm usually a DIY type of guy before I call in for help. But, since I poured in Drano and my entire sink clogged, I was like damn. If I try taking it apart, the Dranos gonna burn my skin. I called in on a Saturday night at 9:30pm (literally they take 24/7 seriously) and they helped me out with my plumbing on a Sunday morning!! Most plumbing places don't have that prepared and I was just blown away with their customer service, professionalism, and general friendliness. I would HIGHLY recommend these guys for plumbing.
Even when they were doing the job, they were teaching me what's the problem. They gave me the dos and do nots with these plumbing issues. Helped me out with putting in a new pipe and new filter for the sink. Very comprehensive help that was above and beyond. Nick was the one that helped me out and I would definitely recommend it to the next person who needs any plumber for fix their issues in this area.
After meeting with several companies, we used Flo Rooter & Plumbing for a large job at our property in Altadena.
These guys are professional, honest, and reliable. Anthony and Ben are down-to-earth guys who know their stuff. They were able to provide me with a clear, easy to understand explanation of what was going on with our plumbing, as well as options to address the issues.
They were very generous with their knowledge and time, and I learned a lot from them over the course of the couple days they were working at our place.
I will definitely use this company again.
Chris was outstanding. Prompt and professional. Fixed our water pressure regulator quickly and without incident and our water pressure is now back to normal. Would recommend!
Gas company came to do meter check but noted that there was a gas leak. So looked into free flo rooter and decided to go with them. And had Steve and his crew come to the house. Steve was very nice and was able to answer any questions we had. Very helpful on what was needed to be done. They provided the the things needed for the job and was able to complete the gas line that was needed to be fixed. Also we had the water line and water heater replaced since it was much needed to be done and updated. Good reasonable prices and able to complete the jobs with no issues. Definitely will use free flo rooter again especially if it's Steve and his crew coming around and helping.
Once again, Free Flo Rooter & Plumbing continues to impress. If you need something done the right way (the first time), don't waste your time with anyone else.
I required three garbage disposals installed in a few apartment units. Free Flo replied right away and Steve came by the next day. He provided a quote (which beat everyone else) and finished the job within a few hours. No fuss, no headaches, and no leaks. Workmanship was incredibly clean and professional, and we couldn't be any happier.
These guys work hard and prioritize customer service. They're not only the most knowledgeable but the most passionate. If I ever have any plumbing needs in the future, the choice is easy.
Ann W.
10/07/2021 12:00:00 SA
My toilet handle is fixed, thanks to Anthony. COVID-wise he wore a mask and gloves. My brand toilet is very obscure, but he took all the pictures and found a comparable part. He even managed to keep the original handle and only change out the inner portion that had broken.
I appreciated his direct communication of what to expect and he was very clear about what he could and could not do. He really cares about his work and wants to take good care of his customer. Highly recommend. Will use again!
Great company! Quick friendly and reliable. We had a guy name Nick who worked on unplugging our main drain. He seemed very knowledgeable! Definitely the best plumbing service we've experienced.
This was our second time working with Free Flo Rooter and they were (again) so wonderful. They are prompt, efficient, honest, reasonably priced, and just so incredibly nice. Steve called to inform me that he was able to come earlier than expected if I was available. Once here, he and his assistant got the job done quickly and were very considerate about keeping everything clean. I love this company and recommend them to anyone and everyone!
paul o.
02/03/2022 12:00:00 SA
Our sewage was backed up and having been thru this sh*t before I know what we needed to get done. Since there are roots in our system, just needed a hydro jet service. Every plumber I called needed to come out to tell me what it would cost. Free Flo just gave me their price immediately and sent Ben and Chris out in a reasonable timeframe (under 2 hours!). Some companies couldn't come out till the next day just to give me a quote. These guys are true lifesavers that got me out of a crappy situation . Not to mention their hydrojet pump is an absolute beast. They were here for less than 30 mins. They will be my rooters for life.
Cody T.
12/07/2022 12:00:00 SA
Free Flo Rooter has been our go-to plumber for the last few years. Patrick came out recently to help with slow and gurgling drain and was able to fix the issues quickly. It was easy to schedule the work for the next day and Patrick was super friendly and efficient, as always.
Nick is the best! He's super knowledgeable and always explains what's happening thoroughly, with pictures to boot! He's done a bunch of work on our 1920's home and his prices and service are always top notch. We called another plumber in a pinch recently who wanted to charge us $2500 to replace and reroute some pipes. Called Nick for a 2nd opinion and not only was he able to clear the problem, he gave us a much lower quote and was realistic that the work the other plumber cited wasn't a necessity. Highly recommend for all your plumbing needs!
Nick at Free Flo has been the best plumber I've had the pleasure to work with (because having to call a plumber is usually never a good thing!).
Especially over Covid-19 Nick has always been very knowledgeable, patient, professional and efficient. He is able to explain the problem, explain how he's going to fix it and educates me about it to avoid future problems. Many times plumbers will come in to get job done and leave without a word.
Nick has come out numerous times to fix this or that with accuracy and efficiency. We're planning to install a soft water system soon and he went out of his way to make the time to educate me on what copper pipes that should be used (apparently M copper pipes are a no). How would I know? He also explained to make sure that the drinking system should be cleared of debris before final connection. Again, how would I know?
If you want to work with a trustworthy company that has great scheduling and plumbers who care about their customers definitely use these guys.
Main points that makes them (Nick) standout from the rest is: 1. Knowledgeable 2. Trustworthy 3. Takes time to explain the WHOLE process and beyond. 4. Gives solid advice 5. Takes the time to really explain...did I say that :) 6. Good scheduling process in place 8. Stands by their work (Nick has come out multiple times to make sure the job was done right-even a leak that wasn't really what I thought was leak!)
Free Flo is our go to for plumbing and 100% referable.
I was having problems with my shower head and what I thought was water pressure. I keep coming back to Free Flo Rooter & Plumbing. Josh is reliable and honest. They do great work and I highly recommend them.
R L.
08/09/2022 12:00:00 SA
This review is LONG overdue, but I didn't want to miss writing this and letting everyone know how great Nick was!
We just got this house and there was a leak in the upstairs bathroom, which looks like it has been recurring over the years with the previous owner. There was patches on the ceiling showing work has been done multiple times and during our inspections it was found that he upstairs bathrooms water was shut off and they didn't want to turn it on until the house was out of escrow and it would be our problem.
Fast forward to closing escrow and finding a plumber that was available and responsive was tough, but we found a great responsive plumber in Nick! He did a very thorough top to bottom inspection of all our pipes with pictures and explanations. What really left a great lasting impression was that he was very patient, knowledgeable, and informative and took the time to explain every issue and every process of their job during the work. My wife, bless her patience, was the front person that Nick dealt with since I was occupied during the daytime with my full time job, and usually other workers in the past just explain what their doing in the work lingo/terms they are familiar with, not taking into account that some people do not understand or follow what they're saying. Nick was excellent in his communication with my wife to explain everything that he was doing and why he was doing it, in the terms that my wife could easily understand it. And later in the day, when I got off work and came to take a look at the job, Nick sent me the pictures and explained everything in detail as he walked me around to show me the work he performed and reasons he did them.
After Nick has left, he has contacted us a couple of times to follow up and make sure everything is ok. We have had several plumbers in the past and he is by far, THE BEST!
Very reliable and fair price. I've used them twice and they have fixed my bathtub issues that previous plumber did not diagnose properly. Highly recommend!
I highly recommend these guys! Our plumbing was completely backed up. It was the day before Christmas, and had been raining for over 24 hours. I called them around 9am and talked to Ben. He said the first available time for someone to come out was between 5-7 pm (which I took), but that it might be sooner. An hour later I got a call from Nick, who said he could be there in 1/2 an hour.
Nick was amazing! He removed the roots that were clogging up our sewer pipe, and then had us run water in all our sinks and tubs. He discovered a secondary blockage in the smaller drainage pipes, and cleared those out too. He was completely thorough, friendly and professional, explained what he was doing the whole time (now I understand our plumbing better!), and made sure everything was working perfectly before he left. I appreciate the fact that he communicated so clearly, and showed up exactly when he said he would. Totally reliable, and a really nice guy.
When this happened I assumed it would cost us a fortune to take care of it, especially on such short notice and in the middle of the holidays. So I was shocked at how little he charged us. I would immediately call Free Flo Rooter again if we have plumbing problems in the future.
I needed some pipes replaced and a clean out added before I moved into my house. Josh was responsive and came to my house quickly to give me a bid. They started work within a few days, and finished within a few days. They stand behind their work and want to make sure the customer is happy. You don't find that quality much anymore!
I have used Free Flo Rooter several times for multiple plumbing issues and Steve has come through every time. The level of communication and customer service they provide is hard to find. From sewer and drain issues to tankless water heater and toilet issues Steve has been there eveytime. I highly recommend Free Flo Rooter
Have used free flo a couple times now and it was a positive experience every time. The most recent issue was a kitchen sink that backed up. Nick came out to clear the drain and even though it ultimately needed to be snaked twice, it was taken care of and at a very reasonable price. Will definitely use free flo again for a few other issues that need to be taken care of.
Margarita P.
08/08/2022 12:00:00 SA
Highly recommend this company. Timely appointment, prompt response and Patrick, the technician that came do the work went above and beyond.
Avery A.
09/06/2021 12:00:00 SA
Needed rusted over washer inlet valves replaced in order to replace my 40 year old washer. I bought Sharkbite valves off Amazon to replace my old ones and started shopping around for estimates.
I used Yelp to find plumbers around here and received 4 estimates. After contacting Free Flo, I was given a fairly quick date for a free in-person estimate after getting an estimate over the phone with photos (I had to wait 7 weeks for one of my other in-person estimates). Free Flo was not the most expensive nor the least expensive, but the most detailed and honest regarding my repair. I appreciated how forthright Josh was with not wanting to use the Sharkbite valves stating they were not built to last. Other places just told me how much it would cost to install these. I like to prepare and plan ahead and Josh provided multiple estimates based on potential problems he has come across in the past.
The communication I had with Josh and the rest of the company was fantastic; very responsive over both phone calls and texts.
You can choose them or not, but definitely consider their services as part of your estimate process.
Matthew R.
04/11/2022 12:00:00 SA
A+ service and execution. Worked with Josh and his team. They were responsive, informative, and most importantly did terrific work. Going back to them whenever we have any issues!
Great people and great work! We had to hydro jet our pipes because we had a root clog in our line to the city. Josh came out the next day and took care of us. Can't thank them enough!
Kevin L.
09/01/2020 12:00:00 SA
My 20 y.o. condo is starting to have quite a few plumbing issues and these past couple years, I've gotten to know the guys from Free Flo quite well. Last night, the kitchen sink would not drain. After trying the plunger and some home remedies, I reached out to Ben, and as usual, he had Dino at our home within the hour.
The clog was pretty major... you can imagine 20 years of sludge build-up... and it was not draining even after several snakings. Anthony arrived for backup. And these two awesome guys dismantled the pipe outside and found it solidly packed for it's entire 8 feet of length. They were able to clean it out completely and the sink began to drain better than it has in years.
I can't overstate how much I love these guys. They're beyond professionals who care about their work. They actually care about the people they help. I truly consider these guys like family now. I have complete trust in them, and whenever I call them I know I'm getting the best, most reliable people around, who'll treat me like family.
Woke up to a busted pipe in my yard. Called Ben here at free flow. We talked and I explained to him what was going on. I had an appointment so I turned the water off and we made arrangements for them to show up when I was done. Ben showed up. Assessed the situation , quoted me a price that they stick to a did the work. Super friendly and very informative.
I highly recommend them.
I am very pleased with the service that I received from Free Flo. From scheduling the appointment, obtaining quotes, and communicating with the plumber (Patrick) directly, it was very easy and professional. The day of the installation of the new toilet, Patrick and Roberto arrived on time and efficiently got the job done. I was very pleased with their professionalism and would not hesitate to have them back again when I need plumbing services.
Free Flo Rooter and Plumbing will be our go-to for all plumbing work from now on.
We originally called them for a gas leak. Ben came by and patiently answered all our questions and made sure we understood all the work that needed to be done. They were on time and also took COVID precautions (face masks and social distancing).
Ben and his team fixed our gas leak issue in a few hours and were thorough in making sure there were no additional leaks or complications. But what really stood out to me was that while under house Ben noticed drainage leaking and immediately fixed that as well and even added a clean out! We didn't even ask him to do that, and I think this really just goes to show their efforts to go above and beyond.
These folks are extremely thorough, professional and honest. Very good prices and excellent quality of work. I couldn't recommend them enough.
Daisy L.
08/04/2022 12:00:00 SA
This was my second time calling Free Flo plumbing. Anthony did a great job unclogging my kitchen and bathroom sinks. He was professional, on time, and cleaned up after the job. I will continue calling Free Flo for all my future plumbing needs. Thank you!
Philippe O.
07/11/2022 12:00:00 SA
On a Sunday our upstairs bathtub and toilet didn't drain, we started having a water leak downstairs. We called after a yelp search Free Flo Rooter. Steve was at our house 15 minutes later. Amazing. Great service, super knowledgeable and friendly. Came back the next day to finish the work after stopping the leak initially. Happy and relieved we found Steve.
Kevin K.
07/11/2022 12:00:00 SA
Nick was great! Came when he said he would and took care of a plugged up clay line on our unusually long driveway. And then the next day came back when we still had an issue. Replaced our main line out of the house which was also entirely clogged. Everything is working as it should now!
M L.
08/11/2021 12:00:00 SA
Agree with all the 5star reviews. Reliable, professional, explains thoroughly, easy to communicate with (via call/text). Josh was very knowledgeable and gave options, accurate prices, and recommendations. Wore masks during covid.
FreeFlo team were the only plumbers (vs. 4 other businesses) willing to take on my broken gas line project, with reasonable pricing and efficient work timing. I liked how they preserved and placed aside our garden plants, while excavating the backyard. They also left the workspace as clean as they could (it rained that week). Trustworthy work, provided a 10year warranty.
Bonus: I spoke with workers, who said they've enjoyed being on the team for many years because the business owners treat them well. If you're going to offer refreshments, they prefer sodas over water.
10/10 Great job, thanks! :)
Great experience from start to finish. I was able to quickly set up a time for a visit through the Yelp messaging system. They provided me a two hour window and said they would call before arriving.
The day of the appointment I got a call from Nick (NP) saying he was 15 minutes away and arrived exactly when he said he would. I appreciate that he arrived with his mask on for COVID safety. He also removed his shoes before entering the house. He didn't have to, but it was very considerate.
I had two bathroom issues. One was a loose toilet and was worried about possible larger issues. Nick assessed that it just needed tightening. The second issue was replacing a trap under the sink that wasn't up to code. Stopper and pipes got replaced all for a very reasonable price. Nick made sure everything was working properly. Clean work.
I plan on having a kitchen faucet replaced with Free Flo in the very near future.
Thanks Nick and Free Flo!
Rosie W.
12/07/2021 12:00:00 SA
Once again , Nick and Free Flo Rooter came to our rescue. These guys and their employees are the absolute best. They truly care about their clients and go above and beyond to help in every way possible.
We had a gas leak and this as you all know is very dangerous. SoCal gas came out, turned off the gas and said we needed a plumber to replace a rotted pipe that led from our hot water heater to the gas meter. I immediately called Free Flo Rooter because they have done great work for us in the past and I knew that this would be the case again.
No disappointment there. They came to our house in a timely fashion, assessed the issue, left to get the parts and returned and fixed our issue promptly.
I cannot say enough nice things about this company and Nick.
They are professional m, amazing good plumbers.
If you need work done, call them.
You will not be disappointed.
In 2018, we had a burst sewer pipe due to a mudslide. Josh came out quickly and did extensive excavation which resulted in new sewer clean outs and a new sewer line. They did the work quickly and we're very good about keeping us informed of their progress and discoveries. When we had a problem this month on the same sewer line, they came out immediately and within a few days the problem was fixed at no charge. Highly recommend their service for your plumbing emergencies or other needs.
Utilized the Yelp messaging feature to solicit estimates for a slow-draining tub, and this place was one of the first to respond, and with the lowest rate (which apparently was a special.)
The customer service rep responded very quickly via Yelp and I was able to get an appointment window for 4-6 on the same day, but received a call at about 11:45 a.m. to say that the plumber (Nick) happened to just finish a job in the area and that if I were amenable, he could come in the next 15 minutes instead.
He arrived around noon as promised, and was very courteous, professional, and took his shoes off before he came in (which was unexpected, but much appreciated, as this is an Asian household), and within minutes diagnosed that my problem was less a clogged drain and more of a clogged haircatcher. He nonetheless snaked out the entire drain as a preventative measure and confirmed that there was no clog, then also proceeded to use his screwdriver to clean out my embarrassingly clogged haircatcher, and also took the time to look for clogs in the bathroom sink (because they connected apparently), noticed the water pressure was very weak, and removed the aerator to increase the water pressure. After letting the water flow in both the tub and the sink and seeing that there was no clog, and additionally checking the showerhead for an aerator, he towel-cleaned the tub (to a state literally cleaner than I'd seen it in months) and took all of his items and sent me the invoice via email.
He later on followed up to make sure that there were still no issues with the drain, which of course there wasn't.
Great service, great value, and a really great experience with Nick.
Thank you!
Jingren L.
07/05/2022 12:00:00 SA
We had terrible clog in the drainage system in house. We made appointment with Free Flo Rooter to come to solve the problem. The Company sent Patric to work on this project. Patric is a very nice and thoughtful person who is also very good in communication. He came in and tried to find out the problems and told us what the solutions would be. Then he began to work with his co worker Kelvin. After solving the problem Patric explained to us what it should be done if such problems happen again. We are lucky to have Patric to come to help us. Free Flo Rooter is a good company you can trust.
Sameera S.
06/01/2022 12:00:00 SA
We have called Free Flo Rooter twice now and Rafee did an awesome job on the latest emergency visit. He was quick, helpful and respectful. I have nothing but good things to say and would absolutely hire them again.
Jay L.
07/06/2021 12:00:00 SA
Looking for a company that responds quickly to your clogged drain problem? Look no further than Free Flo Rooter! Called Free Flo regarding a clogged kitchen drain at my mom's house in Monrovia in the morning and was able to get a same day appointment immediately. Tried using an over the counter product which no success.
Steve called to let me know he was about 20 min out. He had called earlier, but I didn't notice the call. His follow up speaks to how well he communicates. He arrived, put on booties and quickly assessed the situation. There was an access port on the outside of the house, but the cover wouldn't come off.
Steve let me know his plan to work from the inside. The pipes underneath the sink was disassembled to insert the snake. Blockage was hit after several feet, but Steve continue to clear 25 ft of pipe. Everything was reconnected and the area was left clean.
Steve was professional, friendly and absolutely knew what the problem was and how to fix it!
The cost was fully explained upfront and very reasonable. Careful when dealing with any company offering services at too good to believe pricing. Extremely rare the bargain price will be what is actually charged after the work has been done.
I would not hesitate calling Free Flo again or recommending the company to anyone looking for a quality plumbing company!
Travis F.
01/10/2022 12:00:00 SA
Nick and crew are my first call for plumbing needs. We had a blockage and they came out and hydro jetted it in the pouring rain to get us flowing again. Then came back with a camera to help us understand the issues and how we can ultimately remedy the them. Ultimately we had to do a repair to our 4x6 sewer connection and Free Flo knocked it out in a day. Super pro, super knowledgable.
Patrick came to look at our bathroom shower and was great. Would definitely call again for future plumbing need. Prompt and professional.
Todd S.
02/09/2022 12:00:00 SA
Free Flo Rooter is an excellent plumbing service. They manage expectations for parts due to delayed distributions and manufacturing back orders. Their employee Josh who came to our house was knowledgeable and quick when it came to solving out plumbing issues. We've used them multiple times and would highly recommend their expertise to anyone in need of plumbing services in the SGV.
This review is way overdue. After we moved into the house, we constantly had sewage clog issue. We hired 5 different plumbers and some plumbers came multiple times. The problem was never really fixed until Ben did a thorough inspection, identified the root cause and fixed it once and for all. This happened in 2020. We've never had any issues ever since. Highly recommend this company and especially Ben!
Jaimee L.
02/08/2022 12:00:00 SA
We never had to call a plumber in the past but Ben is our new go-to person! He was incredibly sweet, professional and communicative. He is very knowledgeable and he really took his time to ensure all our plumbing needs were met. We had a few valves that needed replacing and our tub spout was super old. Ben took great care of us, super reliable and affordable service. Thank you so much!
Wow! I am SO relieved that Ben and Ricky came out to repair my leaking copper pipe in my front planter box today. In fact, they were able to come earlier in the day than planned, which worked out even better with my schedule. I am now able to have the water back on in my house after having to turn it off all weekend because of the leak. Ben fixed the pipe by replacing the section that was bad, and he soldered it well. The job didn't take long at all. Unlike many other plumbers I have worked with in the past, he knew that the City of Pasadena likes to turn the main line on and off themselves. So, I called the City, and they came out quickly to turn the water back on for us to test the pipe. No leaking! Yay! Then, I asked Ben about some other recommendations for a water regulator and sprinkler valves. He assessed the problems expertly. I had priced these additional jobs before and found his estimates quite reasonable. I look forward to having Ben and Ricky return later this week to do those jobs as well. I will provide an update and review on these once they are complete. Thank you, Ben and Ricky!
Amber N.
07/05/2022 12:00:00 SA
Outstanding Plumbing Service. Today-- Steve repaired a leaking pipe and got our water back on very quickly. He provided excellent communication. He arrived on time and promptly assessed the situation. He is professional and listens. I am very grateful! Thank you to Free Flo Rooter & Steve!
Sadhana B.
07/11/2022 12:00:00 SA
Honest, responsive and very efficient. Have used their services twice and if I need anything in the future they will be my choice. Very impressed.
Our condo had some moisture issues and we found Nick and his guys through Yelp. Very pleased with his quick responsiveness and communication, honesty, and being thorough in his work. He took the time to explain the situation (multiple times, since multiple units/parties were involved) and gave us a detailed explanation of the issue and resolution. Will definitely be saving this company in my contacts for future reference.
These folks are amazing! I had an emergency gas leak and had my gas turned off on Thur evening, Ben squeezed me in on his way to another appointment Fri, and his team started the job on Sat. Their quote was the best of a few I had gotten done. They were super professional and the lead, Josh, was great to work with. He proactively communicated where they were in the process, any issues we ran into along with options on how to move forward. I'm very happy with the work and execution from this team. Any time I have plumbing issues, they'll be the first team I call.
Had a leak in the garage ceiling and needed a plumber. Went to Yelp and found a few plumbers that had good reviews and I settled for Free Flo Rooter and Plumbing. They were busy but luckily I wasn't in a super rush. So Patrick came 2 days after I called ( I requested lWednesday). He is a super nice guy and very patient. He took time to explain what needed to be done to determine where the leak is coming from. Once I agreed, he started to gently cut a small sections to make sure that there were no wires that might be in the way. No wires detected he then proceeded to cut a bigger section and lo and behold the leak was detected. He carefully looked and said it's not from any pipes and asked what was above the leaky area and I told him kitchen and bathroom. We went upstairs to the bathroom and he was able to determine right away that the leak is coming from the toilet. He flushed the toilet and sure enough, the leak started downstairs. Long story short, the toilet had to be removed and reset. I took the opportunity to replace the old toilet with a new one and Patrick was able to accommodate that. I ordered the toilet from Home Depot and he picked it up and installed it today.(1 week later, my request). So happy with the outcome. Thanks, Patrick!!
Josh and his team have done a great job! They worked with me over the last several days to diagnose the problem. When they continued to have to do additional things to fix what they thought was the problem (that didn't end up fixing the problem), they didn't charge me extra and applied the cost of those services towards the work that actually fixed my problem.
They took the time to explain everything in a way that made sense and gave me peace of mind moving forward with each step in the process.
They ended up descaling and hydrojetting my sewer line and I was able to watch the screen to see the work being done as they were doing it.
I would highly recommend Free Flo Rooter & Plumbing!
I needed an emergency repair. They showed up within two hours. Fixed the problem right away since Nick had all the needed parts in his truck. And they did it all at a very reasonable price. I was pleasantly surprised. This does not happen everyday! Definitely a 5 star service.
Allyson U.
10/08/2020 12:00:00 SA
In the last couple weeks, my family's home decided it wanted to have a leak from the toilet and the garbage disposal. I had to get two separate visits. I initially reached out to Free Flo for my toilet leak, got a quote, they were a bit higher than the plumber I went with; however, figured I'd keep them in mind given the positive feedback.
Fast-forward a week, we noticed the garbage disposal leaking. I requested quotes via Yelp, and Rafee was responsive. They had the best price that I saw and decided to give them a try. They were flexible with scheduling and the person texted to give me a 15-20 min eta, which I appreciated.
Josh, the plumber, was great and wore a mask. The garbage disposal was over 30 years old, so it was a bit reluctant to being replaced. However, Josh was able to get that sucker out, which solved the leak issue. They processed payment via credit card, which was a breeze. Will definitely continue to consider them to bid on plumbing-related work!
Anthony came earlier than scheduled which was truly helpful. And Anthony was spot on with his honest assessments. He was fast and efficient and stayed to make sure everything worked perfectly. Will definitely recommend and will use them again.
Wow amazing service from Anthony! Professional, reliable and great value. We had a blockage in our main sewerage pipe and he fixed it quickly and didn't try to add on extra charges which I have found to happen with other plumbers. Highly recommend this company and Anthony in particular!
So happy with how quickly and effectively Steve fixed my hopelessly clogged toilet! He came same day and was quick and courteous. I highly recommend this company!
Firs time needing a pluming repair at our new home and contacted Free Flo, super fast and responsive and Josh made it over sooner than expected. He did an amazing job, couldn't imagine a better experience and will be coming back to Free Flo again with hopes of working with Josh! 5 star experience all around.
Another great service by this wonderful plumbing team! Nick came out to fix a leaky pipe at my parents house. He was in constant communications with me and updating me the progress. Just great people!
Nick was clear, communicative and did great work. On time and professional always. It was an easy and very communicative process as I could not be on site most days. He is great with text and video so you can really understand what is going on during the process. He helped me re-plumb a rental unit that was in deep need of repair... the pipes hadn't been replaced for nearly 100 years and were pretty corroded. I felt guided by his expertise, never pressured into anything. I would call him again anytime!
May..Lene D.
07/05/2019 12:00:00 SA
Finding anyone to do work on your house is a pain, finding the right person is another challenge. You don't know if they are going to overcharge, up sell, make it worse, be unreliable etc.
I found Free Flo via yelp & thought let me just get a couple of quotes. I have a regular plumber, so I just based it off of his estimate. Free Flo gave me the exact same estimate as my regular plumber and said, let me see how I can beat that! I'm all for saving a buck! Sold!
A week later they came at their install time, I was the one actually running late, sorry guys!
3 words for Steve and Ben, dependable, reliable and honest. Ben had an eye infection and that didn't stop him from coming. If that was me, with one cough, and I'd be like I'm sick, calling out, can't work.
They both knocked out the work in a little over an hour, faster than expected. Changed out my daughter's shower and now it's new and not leaking anymore ... hooray!
I highly recommend Free Flo for any of your plumbing needs, especially Steve and Ben, they seriously know what they are doing and won't overcharge.
The first time they came by to give me a quote, after they were done, we had like a 20 minute discussion about random topics, taxes, healthcare, trump. Seriously these guys are the SH$@! Literally
I had a leak in my water main line. Nick came over the same day after hours to diagnose the issue. Knowing I didn't have water, he moved around his schedule and came back the next morning to replace the water main line. Everything was done the following day!!!
Nick and Roberto were professional and courteous. I appreciate Nick explaining in detail the work involved and answering my questions.
I highly recommend Free Flo Rooter and will call them for any future plumbing needs!
Larae L.
07/05/2022 12:00:00 SA
I usually never have such excellent service when it comes to home repair, but free flo rooter delivered beyond my expectations. During a holiday weekend, when I couldn't find a plumber to fix a leak I had in the backyard, Nick from free flo rooter arrived within 3 hours. He was extremely thorough and took the time to explain the issues without making me feel rushed. He even came back the next business day to follow up, then later texted me asking how the service was. I am super impressed with the service and customer experience.
DO NOT LOOK ELSEWHERE!!!! Free Flo Rooter & Plumbing absolutely a professional service from taking my call & for NICK on his professionalism that was ver, very helpful. I called & within an hour NICK arrived.
No question I was skeptical at first beginning my search and honestly I am very happy I choose Free Flo Rooter. NICK provided me with great service, advice and just being flat out honest of what could be done either to repair or not to repair.
If & when I do have plumbing issues, Free Flo Rooter & Plumbing is who I will be calling on.
Thank you Gentlemen!!
Frank
Patrick was on time and did great work fixing a broken pipe in my back yard. Thank you Free Flo Rooter & Plumbing!
Anthony and his team were punctual, communicative, and immediately identified the problem. They worked quickly to replace 100 year old sewage drain lines under short notice.
Mark D.
03/08/2022 12:00:00 SA
Quick qoute to replace my faucet came out a couple days and did the job quick and looks perfect now
Jose C.
05/10/2022 12:00:00 SA
Gotta give it to Anthony who redid the piping under our house we just purchased. He was professional and clearly knew what he was doing and talking about. He explained the whole process to us and told us why he was doing it a certain way. He had a lot to do and we're very happy with everything. The attention to detail was good and everything came out perfectly. I'd easily recommend them in a heartbeat.
Steve came out right after a massive storm. We had a foot of water in the basement. All taken care of. Very good guy.
Fern F.
03/02/2022 12:00:00 SA
Nick was great! Called them in the AM, fixed within a couple of hours after the call. Originally scheduled for later in the day, Nick found some time between other jobs, came by, took care of the problem, all good!
Very friendly, courteous, and conscientious.
Great experience. Will definitely use again and would highly recommend.
We found out we had a leak this morning and I messaged them through the Yelp app this afternoon.
Then within a couple minutes they responded and they came within the hour!!
Ben was on time, communicated well with everything, friendly and very honest.
Their prices are very reasonable.
Super glad we were able to find them and we would definitely refer or use their services again!
What a truly amazing company and group of guys to work with! They were a blessing at such short notice. We had a gas leak by the pipe by the gas meter. Anthony came out and contacted me as he got closer to the home. This was awesome since it was a Friday afternoon.
As soon as he arrived, he inspected the pipe, traced the gas lines, and provided me a quote shortly after. Considering this was an emergency since the gas was shut off, it was awesome to hear they could come out Saturday and complete the work.
They arrived on time and communicated every step of the way. Josh and his crew were nest and clean about the process as well. This is such a great company and they truly are accommodating. Customer service is definitely a priority and it is reflected in their work and interactions. The job was done efficiently.
It helps too that both Anthony and Josh are dog lovers.
Din H.
12/06/2021 12:00:00 SA
Huge shoutout to Nick. We had what we assumed was a sewer blockage and Nick came out to tackle the job. It was Sunday morning when I called, and they were still able to accommodate us. Not only that, Nick was able to make it out 2 hours earlier than the original ETA. HUGE PLUS! He was extremely kind, patient, and very knowledgeable. We literally moved in to our new home a few days ago, so we had no idea where the cleanout was located. We searched around for an hour and couldn't locate it anywhere. Once Nick called to give an ETA, he gave me more places to search. I finally located one inside the garage behind our washer. The only problem was that it was in the back of the house and wasn't going to reach far enough to the other corner of the house where the issue with the toilets was. Nick snaked it anyway, but it did not reach far enough and didn't solve the problem.
Nick searched around inside our house and located one inside our bedroom closet of all places. Immediate relief came to my mind, as I thought he would be able to clear it from here.
I watched as Nick attempted to open the cleanout. No luck. He stepped out, grabbed some more tools, and attempted again. At this point, he was drenched in sweat. The poor guy tried so hard but couldn't get it open. I kept thinking to myself, wow...this guy is really working hard for his money today lol. The other alternative was the shower drain, however that option quickly flew out the door as we realized the drain was stupidly grouted into the shower floor.
We kept hitting roadblocks, and thoughts of disappointment started to run through my mind about how much this was going to end up costing if the problem couldn't be solved today. Regardless, I was super appreciative of Nick's efforts and was ready to pay him. To my surprise, he told me that it wouldn't cost anything if he isn't able to solve the problem.
Just as Nick was cleaning up and about to leave, he started brainstorming out loud about where the pipes possibly lead, and then he decided to randomly turn over a paver that we never thought to look under. As soon as he flipped it over, he shouted THERE'S A CLEANOUT! Imagine the excitement I felt for him and us! Also the stupidity we felt for not thinking to check under the pavers--but who knew?! We had just moved in and it was completely hidden! After that, Nick was able to clear the blockage, and all was well again.
As far as Nick's work ethics, he is superior. He is very dedicated to his line of work and does not give up easily. Awesome problem solver and pleasant to work with. He really put in a lot of effort to try and help with the blockage. I was ready to pay him whether he cleared it or not. That's how appreciative I was of his efforts. It's very hard to come into contact with people like that nowadays. I highly recommend requesting for Nick for any issues you have.
I want to also add that Nick also took the time to look into another issue that we had found earlier that same day, even though that wasn't what he came for originally. We found a leak in the main line and were more than willing to pay him to fix the issue as well, but took his advice of contacting the person who originally worked on it first. We were skeptical of going back with that person again, as it was the second time within the last 2 months the main line was leaking again AFTER being replaced. The issue is now fixed, however if the main line starts leaking again, I would not hesitate to have Nick tackle the job instead.
It's no wonder why this company has a 5 star rating with over two thousand reviews. This company really goes out of their way for their customers. I want to also add that their response time is also incredibly fast! Thanks again Free Flo, especially Nick!
Tracy W.
06/05/2020 12:00:00 SA
Hey Yelpers - before you think about other plumbers, look here first. You won't regret it. Seriously.
Anthony and Co. were such a godsend! Their customer service was far beyond my expectations.
Problem: We had (yet another) incapable plumber that left a mess. We've been feeling pretty helpless about this gas line installation for months now. It's irritating as FUHHHH.
So today, we went under the house and realized the unqualified plumber have left a gas leak. We started to panic and turned the gas off. I gave Free Flo Rooter a call - and they were here faster than the police! I wish I were kidding...
Anthony assessed the situation and it turned out to be many more leaks. He said to do the job correctly, it would require an overhaul of the old piping (which is expensive). But realizing how dangerous this was, he committed to repairing the existing lines so that my family and I could be safe.
After spending hours under the house in a cramped crawl space, he double and triple-checked everything. He refused to leave until all the leaks were gone. - AMAZING
Although he and his team were visibly exhausted...they went back in and hooked us up with a valve and supply line. After many months, we were able to finally hook up our new stove! I felt like an idiot hiring these other clowns.
Anthony and his crew are the cream of the crop. Unlike the other plumbers, they didn't hang us out to dry. They were candid, articulate, and were able to outline the work in a professional manner.
Also, having been given many quotes, their pricing was beyond fair. I heavily regret not calling Free Flo Rooter the first time around. Never again.
Don't hesitate to call them. You save lots of time and lots of headaches.
Thank you, Free Flo Rooter!
Our regular plumber is no longer available. We were recommended to Free Flo Rooter and Plumbing by my cousin. The wall was leaking where the washer is located. I called and spoke to Ben. He's the nicest and coolest guy. He was able to squeeze me in to come and replace the pipes. He was extremely professional, honest, affordable and helpful. He told us what happened, what caused it, what he's going to do to repair it and asked if we had any questions. I will definitely without a doubt use him again for future plumbing issues.
Nick and his crew are the absolute best! Patient and attentive, they will give you an honest assessment of your situation and get you up and running in a timely manner. Highly recommend!
I contacted Flo Rooter for a clog back in April 2022 (long overdue review). They quickly responded to my inquiry and scheduled next day appt even tho I stated it was not urgent. Chris came next day and took his time to fully diagnose the problem. He found out where the clog was and luckily it was nothing serious. The consultation fee was reasonable and Overall, great communication from the company all within 24 hours! Will reach out to them for future plumbing needs :)
Had a wonderful experience with Ben and Chris and team! Our house is old/decrepit and the plumbing was basically thrown together with chewing gum and pieces of random pipe like a patchwork quilt. We had years of plumbing issues with hit or miss luck dealing with plumbing companies and a friend of a friend who fixed a leak that one time etc.
After our backyard flooded with sewage..it was time to really get this taken care of.
We immediately got a response from Free Flo and got an estimate. Within days of the initial diagnosis, they were digging up that sad old jigsaw ass pipe and replacing it with brand new pvc.
Everyone was super helpful, informative in explaining what needed to be done, and efficient.
I definitely recommend Free Flo for any plumbing jobs you may have, they really take pride in their work and we are so thankful to finally be free of that Frankenstein plumbing!
Our plumbing has been working like a dream since they finished the job and I don't live in fear of having to spend hours plunging and policing how much toilet paper everyone is flushing. This is peace.
Thanks Free Flo!
Super professional and great service. No more water leaking in the bathroom. I call free flo rooter & plumbing, they came super fast and did a quick check on the leaking area and realized we needed to change the old valves and the faucet. They came in the next day, did their job fast and professional. Instead of replacing the whole faucet, they suggest me to only change the faucet aerator, which help me save a lot of money.
Super great experience, and I definitely recommend this company.
I had a main line back up with water coming up in the showers and toilets. Called free Flo rooter around 12ish and they said they wouldn't be able to come until between 4-6 that day but they would call if they can come earlier. Josh called 20 min later and said he can come by in 20 min. I was so happy! I had a major blockage in my main line and the pipe was cracked from root invasion. They installed a new pipe and clean out to the street and threw in a free clean out going towards the house (for access in case I ever need it). They were very professional, honest, (showed me pictures from the camera and of my old broken pipes) and reasonable (I had called another company and they were going to charge me double for the clean out because it was Saturday). Thanks Josh!!!
They saved me when my main valve broke and no water to my house. They stayed until the city shut off the water and they did their repairs quickly. This is the best plumbing solution in LA! Thanks Anthony!!!
Steve came out to my home (3) times to fix plumbing problems I had in my bathroom, and then in my kitchen sink. He is professional, on time, and friendly. I highly recommend this company. Steve is wonderful.
We first called Free Flo Rooter after moving into our home and experiencing overflowing toilets. They resolved the initial problem and made recommendations that we moved forward with. Since then they have helped us with hydro jetting, replaced the aging pipes through half the house not covered by remodeling, ran sewer scope multiple times, and finally replacing an ancient shower valve that was broken. Their responsiveness has been great through all of this work. We have seen most of their workers, and Anthony and Ben are both great to work with. Their prices are also pretty reasonable and when they agree to a job they are committed! The last shower valve replacement they did, they worked within a tiny space to avoid going through the drywall and although it was more work they did not ask for more money. It has been a great experience working with them.
I've used Free Flo several times in my home and have had nothing but positive experiences with them. I recently worked with Anthony to replace a clogged drain pipe in my kitchen. He was responsive and professional while charging a reasonable price for his work. I recommend Free Flo and Anthony.
We had a leaky hose bib and I contacted Free Flo Rooter and Plumbing. I got an immediate response and a quote just as quickly. Ricky and Ben showed up on time and replaced it in about an hour. They were reasonably priced, efficient, and friendly. I would highly recommend them!
Nick is absolutely great in every way, friendly, great communication skills, courteous, explain everything with photo and by explanation, very prompt. I will recommend to Nick to everyone. Thanks Nick
Jeremy helps me restart my water heater without charging me a penny.
He also recommended to install yhermal expansion tank for the water heater. After some research, i decided to go for it.
My drainage was all backed up so I called Free Flo Rooter on Yelp. Josh arrived as time promised and his crew started running a rooter on the whole house cleanout pipe. After a few attempts , finally Josh and his crew were able to run through the blockage and then ran a camera in the drain and discovered due to some cracked pipes , tree roots were growing inside the sewer line. So I hired his company to do a spot repair. They're fast and efficient. Within a few hours , they dug a 6-7 feet deep hole and replaced the problem section.
Josh and his crew seem quite knowledgeable and reliable throughout the work. I'd certainly be confident to recommend them to anyone.
These guys definitely know what's up. My shower and toilet were both clogged and water kept getting backed up into the shower. I tried drano and whatever to help with it but the water in the shower just wouldn't go down! But, I'm so glad I got a hold of Ben and his team. These guys are both professional and on time. Got the job done in less than an hour and had a really good sense of humor too. This was my first time calling a plumber, and I'd be lying if I said I wasn't at least a little intimidated. But again, very glad I decided to go with Free Flo Rooter & Plumbing. If you're in the Pasadena and surrounding areas and need any plumbing job, give these guys a call. You won't be disappointed! Thank you, Ben!
We've had three other plumbers come in trying to either price gauge us, or didn't know what they where doing, or both. I'm very skeptical of vendors but felt confident after speaking with Ben about what needed to be done. I felt what he recommended was appropriate, consistent, and honest. He knew exactly what to do and did a great job cleaning up the piping and repairing garbage disposal under our kitchen sink in an efficient and timely manner. Highly recommend him if you're looking to get things done right with someone who knows what he's doing and isn't going to try to gauge you.
Called Free Flo about a nonfunctional garbage disposal and they were able to make an appointment on the same day. The service person was friendly, was respectful of Covid protocols (masked and socially distanced), and mindful of my dogs (I have 3). I've used Free Flo for other plumbing issues for the last 5 years or so but it's the first time I'm writing a review for their exceptional service. They're reliable, fair, dog friendly, and in-and-out in less than 10 mins.
I called them for a plumbing issue which needed immediate attention. Nick took care of our plumbing needs in a very competent and professional way. Nick took time to explain what what needs to be done and why it needs to be done. Excellent customer service. Thank you.
Heather A.
08/11/2021 12:00:00 SA
Nick and his crew came very quickly to repair this monstrosity under our house. Very good pricing and extremely knowledgeable of what is going on and what to do. Highly recommend him for anyone and if we ever need anything in the future. Thank you so much!!!!
Super-responsive, came out to my new condo and put in toilets that look and function perfectly. Josh was great to work with and gave me recommendations on what toilets to use and other work we'd potentially want done in the future. Highly recommend.
My water heater died and I called Free Flow Rooter for a recommendation. They said to go with a tankless and as we have a 3BR/3BA - it was a good choice. They arrived in a timely manner and Josh did an excellent job of explaining what they were going to do and how long it would take. After they finished they explained how it worked, gave me all the manuals, and helped me fill out a form to get a rebate from SoCal Gas!
I was completely satisfied with the work and professionalism of Josh and his assistant. I will definitely use them for all my plumbing needs.
Using my wife's Yelp account because I don't have one. Called Free Flo on Christmas Eve morning and Anthony was able to come 2 hours earlier than quoted which was a big help with our family's schedule. He got a leak under the house fixed so we can have water in time to cook and get ready for Christmas. His colleague came to help him get the job done quicker. Both guys were very friendly and super funny. The type of guys you want to invite over and replace some of your relatives for holiday get together. Gotta give it up to them as they had to crawl through a small crawl space under the house. It's a tough job and I appreciate them for getting it done and they seem to really enjoy what they're doing. Will def call this company and request for Anthony if I ever have to. Not that I really want to though but glad to know there's good people out there for these types of emergencies.
Matt O.
07/03/2021 12:00:00 SA
This was my second (unrelated) plumbing issue this week, but Nick at Free Flo resolved everything, and was very punctual, friendly and an expert on the job.
I called the company late on Friday evening, and first thing on Saturday, Nick arrived and brought all the necessary parts to make the repair, and made very quick work of the job.
On top of the excellent work, Nick was just an extremely nice and polite guy. This is the guy you want to handle your plumbing problems! And he gave me a nice discount to boot, without me even asking!
Update y'all! Relocated our laundry set up for hot/cold water, drain, and gas line outside the house. Had them come out and requested Nick again which the company honored. So happy with the final outcome and pleased with how tidy they are. They ensured everything was exactly to our liking. I don't know why I'm surprised each time, but I am. Thank you Nick & team!
Fantastic service from Steve... my go to plumbing partner. Fair price, good communication and can do attitude.
Keep it up
Patrick and his supervisor came to check out the leak on the filter for the tankless water heater. Response was quick from my initial call. They were transparent about the price. It turns out that it was not necessary to have the filter so for now they just stopped the leak.
Jordan H.
01/08/2022 12:00:00 SA
The reviews don't lie. Ben, Steve, everyone I talked to or who came out was a pleasure to deal with.
Tl;Dr we recently purchased a duplex and learned that the supposedly new water heater in the upstairs unit was actually flooded and non working, and our new tenants had no hot water. Free flo came out immediately, diagnosed the issue and did a phenomenal job installing a new unit. We had a couple of follow up questions and they came back out on the weekend to look into and try and help. Great workmanship and honest people, never felt upsold or taken advantage of given the situation. We just moved to the area and feel better that we have a reliable plumbing co. to work with in the future. No need to look elsewhere.
Victor D.
07/08/2021 12:00:00 SA
Great service from Nick! We are selling our home and the inspector was not able to scope the drain so we called Free Flo. Nick came out and helped my agent the issues and even did a camera scope.
I am recommending him and this company to all friends!
Came back from being out of town for several months and had a stopped up sewer line. Add to that our garbage disposal was acting up. Josh showed up on time and fixed everything no problems. I highly recommend Free Flow Rooter & Plumbing.
Been using Free Flo Rooter & Plumbing for a few years now and they are my go to plumbing company. Josh B is always honest and reliable and gets the job done. I would recommend Josh and Free Flo for anyone in their service area.
This review is for Nick, who has assisted my husband and me with various issues with our new home throughout the past year. For example, Nick came out late at night free of charge and spent hours helping us assess water damage coming from our adjoining neighbor's home in very stressful circumstances. He also fixed our laundry sump pump and price-matched a competitor's fee without us even asking. Recently, he again came out on a weekend night to help us with a little emergency - our water heater had broken. Even after the appointments, he consults with us via text and phone. We have communicated with other plumbers before and have never received this level of care and service. Nick is both passionate about his work and incredibly caring. We are extremely grateful for Nick's help, advice, and time. Thank you, Nick!
Su S.
07/09/2020 12:00:00 SA
Josh was really responsive and quick in setting up an appointment with me. Offered his expertise at reasonable price. Called me to inform me Steve was on his way to allow great timely service.
Steve came with his own PPE, quick to access the situation and offered great service. Would definitely recommend and use them again.
What was done: replaced an old garbage disposal
Galloway A.
04/08/2020 12:00:00 SA
What am I supposed to do? I've moved from Los Angeles to Memphis. And Nick refused to move with me and my family. So now I am out of the Free Flo service area. Big mistake.
We have leaned on these guys a few times now, but this last one was pretty much a walk-off home run. We moved away and were preparing our Garvanza house to sell from afar. Inspections revealed some modest but legit issues with the clean out and the line to the Main. While I'm 2000 miles away, my guy hustles over IN THE PANDEMIC to get eyes on it, bids the job at a SUPER FAIR price, and bangs it out, all within a couple days. Breaks concrete, fixes line and hole, new pour, and a to-code cleanout. Our escrow proceeds smoothly through the apocalypse, with happy buyer and agents on all sides, who can't wait to have Nick & the rest at Free Flo on speed dial.
WHAT MORE DO YOU PEOPLE WANT? Call them, you fools.
This is my second time using them. My 15 year old water heater finally gave out on a Saturday evening (8pm). I figured the business was already closed so I used the Request a Call feature. To my surprise a received a call within 10 minutes.
I told them I needed a water heater replacement and I was asked when did I want it done. Knowing that most companies charge higher rates on the weekends, I told them Monday or Tuesday. They said they would come out on Monday between 10am and Noon. They said the service tech would look at the water heater and return later in the evening to install it.
On Monday at 9am I received a text asking if they could come earlier, which was fine by me. The service tech arrived examined the water heater and asked which brand did I want to use. I told him Bradford White since the Rheem water heaters sold by Home Depot are junk. The service tech said that they stock Bradford White in their warehouse and would return with the water heater.
I figured it would be a couple hours for him to return but much to my surprise he was back in 15 minutes.
The service tech removed the old heater, removed the old disintegrated wood sheeting under the heater, installed the new heater & drip pan and replaced the heater water lines. The service tech then swept up left over wood debris and hauled off the old water heater.
This is why I will continue to use Free Flo Rooter for all my plumbing needs.
Oscar Ascencio was on time, honest, was very good explaining things and most of all professional! Great service. I'd recommend this company based on this experience!
Free Flo saved my life! And probably my house, and most certainly my bank account ;)
Nick is not just your average run of the mil plumber - he is truly a master at his craft. He is trust-worthy and brings you along for every step of the way with documentation, options, explanations, and solutions.
I bought a old 1920s house and the inspection was poorly done. We've been having problems for last few months with our plumbing and sewage - other plumbers came out and just kept putting Band-Aids on the problem. (Turns out they were making it worse, I later learned)
I heard Nick and Feel Flo were really good from that friend who knows everything - and I reached out. He identified that my sewer line was cracked, damaged with roots, and then I also had water and sewer leaks under the house. It wasn't great news but Nick has been working with me to keep costs down BUT get it right.
The sewer smell is gone, there are no more clogs and leaks, and I took a shower this morning and the water pressure was on fire
I trust him and I highly recommend him!
Photos of the damage BEFORE :)
Had Nick come over for a few issues and he was very helpful and professional. He's good about explaining the issues and how the fix will work and will show photos of similar issues on other houses he's worked on. We're still using Free Flo Rooter on a couple other items and I'm confident we'll be happy with the results. Definitely recommended.
Ben and Ricardo from Free Flo Rooter & Plumbing are wonderful and honest plumbers who do quality work for a fair and reasonable price. They are my go to plumbers for now on. I asked for a quote after midnight from several plumbers and they were the first one to respond. They gave me a fair and reasonable estimate. It was easy to make an appointment with them. They were able to see me rather quickly. They came early and worked very hard to keep everything clean and tidy. They explained their work and were able to solve some tricky problems with the installation of the toilet and the replacement of the shut of valve. I felt confident in their skills and workmanship. Ben was very honest, friendly, helpful, and professional throughout the whole process. Ben and Ricardo are excellent and trustworthy plumbers. I highly recommend them.
I had contacted Free Flo and despite the hectic holiday hours, they quickly sent out estimators within the next day. Steve and Nick showed up very quickly and in a timely manner.
Initially thinking we simply had a kitchen sink clog issue, they quickly assessed and determined a greater issue.
Their professionalism, efficiency, and detailed explanation is not only a strong reflection and reinforcement of the pre-existing positive reviews, but shows as a trustable and promising service for future services from them.
Very reliable, respectful, punctual, great communication, and very knowledgeable
Thank you once again!
Patrick and team installed a seismic shutoff valve on my gas meter with great professionalism. The initial inspector did have a correction, but they made it promptly and without charging extra, which is what matters to me as the customer. I'll definitely be calling Free Flo and requesting Patrick for future work.
These guys are amazing! They completed a major job for us about a year ago. We were worried that it didn't fix the issue when we began having drainage problems a year later. They were able to fit us in same day to assess the problem. Anthony came out, assessed the situation, and quickly found the issue - long strands of hair stuck in the drains. Anthony is so knowledgeable, personable, efficient and has excellent work ethic. He cleared out every sink and bathtub that was clogged by our daughters' long hair. They didn't even charge us for coming out and wouldn't even accept a tip. It's hard to find a plumbing company that you can trust. We'll never use another company, that's for sure. We are customers for life! Thanks Anthony!
Great quality service and pricing. I gave a quick call and Steve picked up. I had a project to replace 3 toilets with ones that I had purchased beforehand and needed installation. He came by to take a look at the spacing and gave me a quick, prompt price that was really competitive compared to other quotes I received.
The actual service was quick and just top notch! I got a call from Steve if he could come by early to get the job done! He and one of his colleagues came by and got the entire job done in just a few hours along with the haul away of the old toilets! They were quick and prompt to unbox and assemble the new toilets I had all while keeping everything clean!
These people are definitely my go-to for any plumbing needs! I highly recommend them and anyone reading this should at least give a call to see what they have to say! No upselling, just straight to the point.
Stan S.
05/05/2021 12:00:00 SA
I had a backed up toilet. Anthony was able to come out the next morning. He was not able to fix the issue with standard methods so he came back hours later with bigger equipment. He was determined to help me fix the issue and he did. He's coming back this weekend to install a clean out.
Go with these guys for your plumbing needs. You won't go wrong. Their prices are fair but more importantly, they are honest people who will get the job done.
Called Free Flo Rooter for an emergency repair. Josh came out right away ahead of schedule. Called me to let me know he was in the area. Worked on it right away and explained everything. So thankful. Will work with Josh again!
Josh came on time and was friendly explaining the issue. He set up the working field very neat and clean. Fixed the problem in about 15 minutes, while the other company could not fix right away without more parts being ordered. Price is fair ans reasonable.
George F.
06/11/2021 12:00:00 SA
Nick was great. Arrived on time to fix a clogged drain in my kitchen. He was professional and patient in explaining the issue and pointed out that the contractor who previously installed my sink did not follow code and used the wrong parts. He fixed all that.
A positive experience!
I highly recommend these guys, they were able to come out so quickly and got the job done. My drains were clogged and they just hydro jetted are very reasonable on pricing. Fast and extremely friendly .
I came home and I had a cracked pipe that connected to a water hose. It had been leaking all day. I didn't notice b/c it had rained the night before. I called Free Flo at 6pm. Patrick was at my house at 7pm and everything was fixed by 8pm. Very quick and responsive.
Nick is the best! He's super knowledgeable and explains his work thoroughly with pictures to boot! He's done a bunch of work on our 1920's home and always has top notch prices. We recently called another plumber in a pinch who gave us an expensive quote. Called Nick for a second opinion and not only did he quote us way less for the same work, he cleared the drain and assured us that the work actually wasn't necessary. Highly recommend Nick for all your plumbing needs.
Patrick showed up on time, was super nice and changed out my disposal and fixed my drain in about 10 mins!
My experience with Free Flo was nothing but great and Nick P. was an awesome professional.
I had a problem with my dishwasher and needed a diagnostic and quote. Nick P. came by and did all he could to find out what was going on. He worked very quickly, respectfully, and at the end of the day, left me in a better situation than when I started.
Do not hesitate to use their service! Thanks again.
I sent out a job description of my leaking pipe to multiple vendors. Ben from Free Flo responded in a matter of minutes. Furthermore, he was at my home 30 minutes later. Yes, I received subsequent responses from other companies, and one actually charges $90 to simply go under the house for an estimate...no thank you! Free Flo offered a free estimate.
Ben arrived with mask on, was under the house in a matter of minutes, and got our water up and going within the hour. Courteous, professional, and timeliness are qualities I personally look for in any type of vendor. Highly recommended! Free Flo Rooter & Plumbing will be my go to company for plumbing needs!
Thanks to these dudes, my leak was fixed the same day! Nick, gotta thank you for your professionalism and workmanship. Will definitely call them again when the need arises!
Free Flo is the best I ever used, their job is very professional and all the workers are so nice. Ben is the boss who answer my questions and give me some advices. We replaced the water heater and the regular and it's trouble free now. We heard banging sound when turning on the water. No one could fix it but Free Flo Company fixed our problem. Thanks and we will use them again if there is another problem in the future.
We used Free Flo service again today and they fixed our leaking faucet immediately with reasonable price. Great service and excellent job!!! Thanks Free Flo and we will use them again.
Lisa S.
05/03/2022 12:00:00 SA
I have never had a better plumber than Free Flo Rooter & Plumbing. I had a flood in my upstairs bathroom and Patrick and Ricky came out and did an amazingly thorough job diagnosing and fixing the repair. This has been a challenging time, I feel so grateful to have found these amazing plumbers who I felt cared about my issue and were willing to support us in figuring out where the problem came from. They were on time even calling to come earlier if they had time they were professional and affordable. In the future I couldn't imagine using anyone else when I need a plumber. I highly recommend this business as well as Patrick and Ricky. They also were incredibly kind to my dogs. :)
Eve R.
04/06/2022 12:00:00 SA
Thank you Anthony at FreeFlo Rooter! I am so happy with the work you did installing an earthquake shut-off valve on the oversized gas line in a constrained space. You made it work, and made it look easy. You're the best.
J. G.
01/10/2022 12:00:00 SA
I just want to add up to my previous reviews about this company! I have had to get a couple new water tanks replaced. Nick changed both of them at different times and always happy to call them up (I'd feather not have to but... ). They do show up on time and they are pleasant. This happened during COVID lock down but I never got to write it earlier... giving a 5
Cindy S.
04/06/2020 12:00:00 SA
I called our regular plumber and Free Flo Rooter & Plumbing. Free Flo called back very quickly and offered a same day appointment. Our regular plumber called back much later and offered a next day appointment. We went with Free Flo and are very happy with our choice.
Nick P. came out and inspected the pipes with a camera. Nick showed us the issue and the problem/solution is what we expected having known that we had put off doing the new drains to the sewer for 10 years in our 1911 Pasadena Craftsman home. Nick also found some other issues with the plumbing in the back part of the house. He was also kind enough to snake the lines as a temporary fix (plus not flushing toilet paper) until he could get us in the queue to replace about 150 feet of pipe, mostly via a trenchless process.
Nick and his team finished up all the work in 2 days and did an awesome job replacing the dirt and cement...you can't really tell anyone did anything. Too bad no one can see the awesome job that they did. We'll definitely use them again if needed...but I kinda doubt it. Everything is awesome and I suspect the work done will outlive me!
Buzz C.
07/10/2021 12:00:00 SA
They do sorta exactly what you want them to, which is diagnose an issue, give you a range of solutions with pros and cons, and aren't pushy about it. I didn't get the sense at all that they were trying to up-charge or recommend over-the-top solutions, which is a feeling anyone who has cold-called plumbers in the past knows is all-too-common.
They fixed the issue I called them about, pointed out another issue that wasn't urgent but will need to be dealt with eventually, and when I'm ready to tackle that, I'll call them again.
My shower head at my place was not working. I reached out to Free Flo and Rafee responded promptly and helped scheduled for it to be replaced same day of inquiry. The price is very reasonable and Ben, who had helped me, was very professional and efficient. I highly recommend them and will be using them in the future for other services I may need in my place. They're are wonderful!
Sarah S.
12/04/2021 12:00:00 SA
After reaching out to several plumbers on Yelp, I am so happy that Ben from Free Flo was able to come out so quickly. Not only was he able to get here much sooner than we expected, he was very quick, efficient and friendly. Not to mention other companies were chat quoting me estimates 2-3x higher. He was able to fix both of our shower-head issues and a clogged kitchen sink/ garbage disposal problem in no time and was persistent to make sure things were just right. Having an accessible shower setup for my boyfriend's grandma is really important and thanks to Ben we have it all set now. If you're reading reviews trying to figure out where to go, read no further. These guys really are great! I'll definitely be using them in the future if we have any plumbing issues. Thank you SO much!
Wow, I rarely write updated reviews, and I don't think I've ever written two with a 5-star rating, but these guys are the best. Hands. Down. Yelp should create bonus stars just for them.
Last night, we got home from work to see a HUGE crack in the ceiling of our guest room and water gushing onto the floor. My heart dropped and we ran for towels and something to catch the water. After mopping up the water, the first thing I did was text Ben and sent him pictures. It was nearly 8pm on a Friday night, so I was worried I wouldn't hear anything from them until the next day, but within 2 minutes--literally, I just checked--he got back to me and said he was sending someone out right away.
In less than 30 minutes there was a knock at the door and Anthony was there to save the day. I literally don't know what we'd do without them. They are so amazing. Always friendly & professional and ready to help when you reach out to them.
I sleep better at night knowing they are only a text away. If you're looking for a plumber, don't hesitate to call them. They are fantastic and they are upfront with their pricing and incredibly reasonable. I can't recommend them enough.
Five star is not enough to rate their service. In the past, I didn't have any good luck with plumbers for our pluming needs for home and my business, but by getting their service, I felt I finally found someone I can depend on. I wish I know them back then..... Ben is the one came for initial consultation and he explained what's wrong and what needs to be fixed with no up-selling extra stuff or no putting unnecessary work like the other plumbers normally would try to do. On the day of installation, Ben brought Anthony so that they can finish the work done faster. Anthony is also the person you can depend on, too. Not only the quality of their work, but also I like their personality as well; friendly, honest and knowledgeable. I strongly recommend them to everyone for plumbing needs. I'm glad I found them on Yelp.
Harvey C.
01/08/2022 12:00:00 SA
I had multiple plumbers sent to me from American Home Shield (STAY AWAY FROM AHS) in the past year and all of them combined could not stand up to the knowledge that Anthony from Free Flo had after spending just 30 minutes at my house! Thank you Anthony for your professionalism and courtesy and even wiping/cleaning up the laundry area after the job. Much appreciated!
Plumbing issues? Ask for Anthony if you want the job done right!
Judy K.
07/07/2022 12:00:00 SA
Had plumbing repair and am very happy with the time and work that Steve and co-worker did. My job was done well. Very professional. I was kept up with what they needed to do and my job was very difficult because the parts needed had to be ordered and are not easily available to purchase. Steve from Free Flo Rooter saved me with what they used until my Kohler Birthday Bath tubes were available in a few days. These guys were great and this was with the Fourth of July holiday and three day weekend. I had my tub on Saturday and water available on Thursday the day they started. I will be using them for all my plumbing in the future. Thank you for helping me with my water leak and all the repairs Steve G. and co-worker.
Our sinks back up once a year or so due to poor plumbing design. Free Flo came out and snaked them. It took quite a bit of work and a parade of increasingly longer snakes, but they got it done. Thanks Free Flo!
Raz Y.
11/01/2021 12:00:00 SA
Having a good plumber is just as important as having a good barber, you want them to have both quality and efficiency. Nick was extremely efficient when he came over to look at a couple of our plumbing issues. He was extremely quick to figure out the root cause of our problems and wasted no time to get to work. What's great to is he took the time to explain what the issue was to someone with no plumbing acumen what so ever and made it make sense. Not only that, he also provided great tips to make sure we don't run into major issues down the road. Thanks again, Nick was awesome!
Ryan B.
05/10/2022 12:00:00 SA
Nick and his crew are the best! Friendly, responsive and most importantly willing to take the time to look at the whole system and offer the best solutions. They came back several times to complete the job and they were flexible and easy to work with. Highly recommend!
Jerry S.
07/06/2021 12:00:00 SA
Josh and his team were punctual, professional, and explained everything. He pointed out certain things about the job and made us aware of possible mold. I would hire this company again. Much appreciated for their help.
carlos c.
01/04/2022 12:00:00 SA
Ben is the reason this gets a 5 star review. Prompt, he phoned on his way. Took his shoes off. Friendly. Courteous. Quick. Showed me what he did. Really. Outstanding!!
Boris T.
04/09/2022 12:00:00 SA
Courteous, professional, straightforward. The first three words that crossed my mind when Nick finished his inspection. Right off the bat from the phone call, he was super detailed, demonstrating he knew his stuff. Once he showed up in person he was just as thorough and put all out effort into the task. I hope you never have to call a rooter or a plumber, but if you do, give this company and this awesome human being a call. He even took off his shoes as he entered my place.... So courteous!
Li F.
05/06/2022 12:00:00 SA
I am a property manager. Two weeks ago, one of my managed condos had a plumbing (clogged drain) problem. Patrick came and provided good service and solved the issue. He is friendly and professional. I will definitely use him if any of my tenants have plumbing issues.
Harrison R.
03/08/2022 12:00:00 SA
I cannot recommend this company highly enough!
Nick came to help us with a backed up mainline under our house and went above and beyond to make sure the job was done right.
We won't be calling any other company from now on!
This company was very responsive, reasonably priced and very professional and easy to work with. Patrick and Ricky came when they said they would, called on their way and were able to fix two problems that the previous plumber we called thought they had fixed but hadn't. They were very knowledgeable and careful and went the extra mile to make sure the toilet issue was actually fixed this time, unlike the other guys who came. Definitely calling them again if we have any other plumbing needs!
Master bath toilet was backing up. Called Free flo around 8pm on Thursday evening and asked for Nick since he did a great job in 2020 for sewer line inspection. Few minutes later Nick called me back. He mentioned they reduced the territory and Pomona is unfortunately not in their area anymore. However, Nick would still arranged to help me after he returns back to town. At the appointment, Nick informed me that the toilet had something stuck inside and he was able to get the snake thru but whatever was stuck inside the toilet could not be found. The toilet was fixed and we also checked other toilet and sinks to make sure others were working fine. I appreciate Nick's help, honesty, and willingness to go that extra mile. Nick even texted me next day to make sure all was good.
Responded quickly and solved 2 separate issues I had in our bathroom with the sink and toilet and diagnosed and gave a quote for one that has been a problem with the tub. He was super helpful in pointing out some other things we will need to fix without being pushy or upselling on the spot, just honest and helpful. The price seemed fair. We will hire again.
Have used Free Flo multiple times over the years. Called them in February this year because my garbage disposal was acting up. They managed to fit me in quickly, Steve and his team came by and were amazing/professional/prompt etc.
Free Flo will always be my go to!
Ed S.
06/06/2021 12:00:00 SA
Since my last review I've moved out of town but still own a rental property back home. Water was backing up in the tub of the master bathroom and my tenants were NOT happy. I'm so glad I had a company I knew I could trust. Even though it's been years since I last used Free Flo, they did me solid and provided just as good service this time as they did last time. Drains were so clogged up and it took a bit of work, but they got it all taken care of. My tenants were super happy and I still have a plumbing company I can trust. Thanks again guys.
Tracey W.
08/01/2022 12:00:00 SA
These guys were great. They fixed two plumbing issues we had. They were prompt, professional and fast. I give this business my highest recommendation and will definitely use them in the future.
The best home service/maintenance experience I have ever had. I recently moved back to the area and didn't know any plumbers. So I went to yelp to search and get online quotes. I had a simple job, take off a gas line cap and install a valve so that I can connect it to a natural gas bbq. I wanted a ballpark estimate before I hired somebody to come and give me a quote. I had a picture of the pipe with measurements. Didn't seem like a big ask. Yelp helped me to automatically contact multiple plumbers in the area. More than 5 reached out to me. All but one refused to give me a ballpark estimate. I was happy with the estimate so I set up a time and date for freeflorooter to come and install the gas valve.
They then contacted me a few days before the appointment and said they had an opening in a few hours so I gladly accepted. They arrived, were covid friendly, installed the valve. No leaks. Everything was great. Except I didn't have the bbq yet.
Once I got the bbq and everything assembled, I went to attach the hose to the valve but the bbq hose size and the pipe size were different! So I called back freeflorooter and they came back within the next two days and downsized the pipe for no extra charge! Finally a working bbq!
I am so happy I found these guys. They went above and beyond. It seems customer satisfaction is their number one priority without charging extra fees. I will definitely call them back if I have any plumbing issues or any other projects.
What a fantastic plumbing team! We had an issue at our home related to backed up pipes. One plumber came, just glanced at the issue, and quoted an extraordinarily high estimate to fix the issue. We then called Free Flo Rooter who came and thoroughly inspected the home, even going under our small crawl space. They found the issue, fixed it, and stuck around for awhile to make sure the problem was definitely foxed; all for a much more affordable price. They recommended an additional remedial measure but didn't push it hard, just giving us the option to do it. We needed some additional non-plumbing-related work and gave us a great recommendation.
Wonderful plumbers, highly recommend!
I called them when my mom called me in the middle of work saying that her water heater was not working. They were so accommodating. The gentleman I spoke with took my mom's info and Patrick showed up half and hour later, helped her with the issue, waited to make sure it's resolved, did not charge her (it was something small). My mom couldn't stop singing their praises. I guess we found ourselves a new plumbing company.
Anthony, Charlie (and Ben) were my hero's today. I had a water heater die and they were able to squeeze me in and get me up and running right away. I really appreciate their professionalism, fair prices, and reliability.
I have used them on 3 different properties and have had nothing but great experiences. I would highly recommend them to anyone.
I highly recommend Nick from the Glendale office!
He arrived quickly, gave us a great rate for a Sunday, was really smart in troubleshooting several things, did great work and is a really cool guy.
I'd call him before anyone else for plumbing needs.
Always a great experience. Nick was punctual, clean, efficient and communicative. It's my 2nd or 3rd time calling them and they are now my go-to plumbers in LA.
I was needing repair on my kitchen faucet as it was leaking under the sink. In trying to repair ourself with no sucessDuring this time of covid19 staying in I wasn't sure who I wanted to come into my home.
Josh called me within an hour after i posted my needed repair. He set up a time for next day. Called to confirm and said he would call or text again within 20 minutes of his arrival. He arrived, masked, gloves and used the back door near the kitchen.
He advised it would be more cost effective to and purchase a new faucet and he could come back the next day.
I Text him the next morning and he confirmed he would notify me when he was 20 minutes out. Arrived today 4/7 by 2:00 pm installed the faucet.
I appreciated his great followup, Had his own towels for clean up, emptied the garbage with old parts. Payment Was to easy using my credit card. All completed within an hour.
He also Advised if there was further leaking where to look and what might need to be done. I will definitely keep Josh in my files for future plumbing needs for our 6O+ yr old home.
Very timely and thorough. Thanks Josh!
This review is an updated review of the additional services that I had from Free Flo. These guys are always friendly, professional, and no bull-shits!! They will try to get to you with help at the worst time possible when you are in plumbing hell! I had to call them once before the quarantine on Friday Night, 5 pm, with Los Angeles traffic in the middle of a rainstorm while my backyard flooded. They still made it to my place in about 40 minutes and saved the day.
They don't charge you extra, or force/scare you to replace things looks like need a fix, but don't need to. The services I had from them cover from replacing our antique water heater, re-pipe the house, kitchen sink clogging, toilet leaking, and block water drainage in the backyard.
There were times (maybe two times) that they did not charge me anything when they found out my plumbing issues only need a five-minute tweak on some small thing. They also honor their work as they will come back to fix if the serviced problem shortly happens again. I have services done by Josh, Ben, and two other associates that I am sorry that I did not get the names.
Ben and his associate did my last job. It was a clogged kitchen sink and leaking toilet at first. Then, they found the issue in my vertical pipes, and the water valve controls the water to the toilet tank. The vertical pipes were always a hidden issue we have for years as they are one of the few items in the house that was from the original build date and have not been re-done since we bought the house. I decided on the spot to have it replaced with the Quote Ben gave to me. The job took another turn as it became harder than they expected, especially we have a raised foundation, and it is a narrow space for a big size grown man to crawl under to fix the piping, and they had still need to fulfill other pre-arranged appointments. So, they came back the next day and finished the job in an hour, and everything is good to go!
I highly recommended them to anyone needing plumbing service in the area!
Terence K.
02/05/2021 12:00:00 SA
Update (1year later). Had some back up/ slow down in my kitchen sink. Nick came and was able to clear the drains with a snake. Gave us some good tips on keeping the drains clean (run hot water and dish detergent after cleaning a lot of dirty dishes). While here he discovered a different sink that was clogged (we rarely use it) and he cleared that too. Very happy with the service and was completed out of courtesy since we redid all the drains with his team last year. I will continue to work with this great team!
Nick installed the most beautifully organized copper piping and gas line for our modpool. Always overdelivers and goes above and beyond. Though not in his scope of work he also checked for leaks and fixed every faucet and shower in our home. He also scaled the hill side to remove exposed pipes from the old sprinkler system. Unsure how he made it up there but he did it! Obviously would recommend, Nick is a pleasure to work with. We've done 3-4 projects with Nick now and can't think of anyone more thorough!!
Steve and Ricki were friendly and knowledgeable. They quickly cleared our blocked tub drain and cleaned up afterward. Excellent service, we would definitely call them again.
Josh is the man! His team arrived quickly and worked fast to solve what turned out to be a big job. I was really impressed by their attention to detail - our house is pretty old and they worked carefully and sensitively around the building and our lawn. Despite digging two huge holes in the garden and a tiled courtyard area to carry out the work, everything was quickly and neatly restored to exactly as it had been with minimal disruption. They even replanted our succulents! So rare to find such a high level of care and consideration. Our new regular plumbers, definitely.
We got a clogged garbage disposal/kitchen sink over the weekend. Ben and Nick made arrangement to come over on a Sunday afternoon and showed up even earlier than the appointment time. Nick was very friendly and helpful...and he came back today to install the new kitchen faucet. Nick makes everything seem effortless...so happy now that I have a brand new faucet and free flowing kitchen sink. Free Flo will certainly be my first choice in the future...highly recommended!
I don't normally do reviews right away unless it's really good or really bad! And I'll tell you why I gave this a five star
My husband was doing pool and backyard work, somehow the old pipe that's rusty got ripped off from the ground and water shooting in the air like we are at the Bellagio and he's pissed because now he can't finish the pool work and my plants in the backyard are all gonna die if we don't fix it soon and non of us has the time to hand watering everything (the fun things being a home owner huh!!!)
He panicked and I had no idea where to find a good plumber especially on the weekend all last minute.
Me being a yelp elite, I turned to yelp hope finding some options to get it fixed ASAP.
I Messaged bunch of places, some can't come today, some don't serve the area even though their yelp page has the map that covers the area. Then I found Rafee who's the owner and he told me he'll be able to come over in couple hours and see what he can do.
Sure thing, he called later and let me know he's gonna be here in 20 and he did with a worker with him.
I was nervous because I have to leave in 25 minutes, somehow they are able to find the tool and parts to fix the problem. I am SO HAPPY I found them and I know who to go to now if I ever have more plumbing problems.
They are not only fast and very nice as well.
Absolutely would suggest them to my friends and fellow yelpers!
My bathtub drain was clogged and the snake unfortunately didn't take care of the problem. Plus there was a small leak going down into the downstairs closet, which was probably from a leaky pipe underneath the tub. I desperately needed a plumber. Ben and Anthony with Free Flo Rooter were amazing! I highly recommend them for any plumbing needs. They're professional, kind and most importantly, they're honest and aren't trying to rip you off. I almost got sucked into paying thousands of dollars more for another plumber who wanted to break into the foundation of my house just to go under the house. Before I agreed to hire these jokers, I called Ben and he eased my mind and took away all my stress. He went to my house the next day and not only did he fix the clog, but he also lowered the price that he originally quoted me because he didn't have to cut through the ceiling or the foundation of the house. We now have a brand new pipe, new waste and overflow and they even cleaned my tub afterwards. They're the best and you won't be disappointed.
Had an above ground pipe burst this morning and called Free Flow. They were on site in about 35 mins and fixed in about an hour. Josh and Anthony are very friendly and knowledgeable. They are very very reasonably priced, this is an honest company. These are high quality people with strong moral character. Highly recommend for any and all plumbing needs.
Stand up guy. He diagnosed the leak without a consultation fee: he even gave us a written report on it to provide to our insurance company. Standup. Honest. Friendly. Would recommend.
They were able to do my job super quickly, way ahead of when promised. Thanks for the great service.
This is the kind of business that deserves all of their 5 star reviews.
I called them to see about why our water wasn't running after hooking up a new washer machine. Turns out our main water line piping and close knob was so old it wasn't functioning correct. Ben came out and quickly got our water going, then came back in 2 days to replace our main water valve as well as replace the washer machine faucets which were old and corroded. Their pricing was much less than I feared it could be and all of the work was done timely and very cleanly. Also of note is Ben's very friendly demeanor and his knowledge and expertise in his work.
Free Flo plumbing gets 5 stars in customer service, friendliness, honesty and quality of work. This is our first time using them but definitely will be bookmarked as our go to plumbing service from now on. Highly recommend and you will not be disappointed if you hire their services. I wish more businesses like this existed (in all fields) out there in the world of hit/miss services.
Aaron G.
11/03/2021 12:00:00 SA
Anthony came out on emergency notice and cleared a drain for us. He communicated with us and arrived sooner than expected. The work done was efficient, effective, swift and professional. I'd recommend this company and look forward to working with them again, if necessary.
I had an issue with our shower not turning off after using it. The water coming out of the shower was hot even though it was on cold. I immediately looked on Yelp to find an emergency plumber to help fix the shower so it wouldn't be on all night. This was a Sunday night too at 10pm. I sent a message to Free Flo Rooter and Plumbing and got a response from Rafee who responded promptly. He advised that I call since it was an emergency situation. I called and Ben was open ears to hear and help with our issue.
I sent him photos of our shower handle and unfortunately it is an older model that he did not carry on hand, which is understandable. He encounters this type of valve once every 3 years. He told me he was currently at a job and still had a few hrs left to finish and wouldn't be able to fix it tonight because he did not have the part but was willing to come early in the morning before his other appointments. I really appreciated his efforts to help us fix our problem. He went above and beyond and fixed it with ease. He arrived on time and was very communicative in the whole process.
Ben is great at teaching as I asked some questions too since I am genuinely curious about it and what went wrong. Overall, I had a great experience with getting our issue resolved quickly and for a reasonable amount. Ben is your go to guy for everything plumbing! I highly recommend Ben and Free Flo Rooter and Plumbing!
Had a great experience with Free Flo Rooter & Plumbing because of Anthony!
He took the time to walk through the work to be done as well as give me great options on how to proceed. As I had just bought the house, he even took the time to show me where my water shut off valve was and how to operate my manual sprinkler system.
After the work was done he showed me pictures of the repair work they did under my house so I would know it was done correctly. They are now my go to for plumbing work because of Anthony. Keep up the excellent work and customer service. Well done!
We got a clogged garbage disposal/kitchen sink over the weekend. Ben and Nick made arrangement to come over on a Sunday afternoon and showed up even earlier than the appointment time. Nick was very friendly and helpful...and he came back today to install the new kitchen faucet. Nick makes everything seem effortless...so happy now that I have a brand new faucet and free flowing kitchen sink. Free Flo will certainly be my first choice in the future...highly recommended!
I don't normally do reviews right away unless it's really good or really bad! And I'll tell you why I gave this a five star
My husband was doing pool and backyard work, somehow the old pipe that's rusty got ripped off from the ground and water shooting in the air like we are at the Bellagio and he's pissed because now he can't finish the pool work and my plants in the backyard are all gonna die if we don't fix it soon and non of us has the time to hand watering everything (the fun things being a home owner huh!!!)
He panicked and I had no idea where to find a good plumber especially on the weekend all last minute.
Me being a yelp elite, I turned to yelp hope finding some options to get it fixed ASAP.
I Messaged bunch of places, some can't come today, some don't serve the area even though their yelp page has the map that covers the area. Then I found Rafee who's the owner and he told me he'll be able to come over in couple hours and see what he can do.
Sure thing, he called later and let me know he's gonna be here in 20 and he did with a worker with him.
I was nervous because I have to leave in 25 minutes, somehow they are able to find the tool and parts to fix the problem. I am SO HAPPY I found them and I know who to go to now if I ever have more plumbing problems.
They are not only fast and very nice as well.
Absolutely would suggest them to my friends and fellow yelpers!
My bathtub drain was clogged and the snake unfortunately didn't take care of the problem. Plus there was a small leak going down into the downstairs closet, which was probably from a leaky pipe underneath the tub. I desperately needed a plumber. Ben and Anthony with Free Flo Rooter were amazing! I highly recommend them for any plumbing needs. They're professional, kind and most importantly, they're honest and aren't trying to rip you off. I almost got sucked into paying thousands of dollars more for another plumber who wanted to break into the foundation of my house just to go under the house. Before I agreed to hire these jokers, I called Ben and he eased my mind and took away all my stress. He went to my house the next day and not only did he fix the clog, but he also lowered the price that he originally quoted me because he didn't have to cut through the ceiling or the foundation of the house. We now have a brand new pipe, new waste and overflow and they even cleaned my tub afterwards. They're the best and you won't be disappointed.
Had an above ground pipe burst this morning and called Free Flow. They were on site in about 35 mins and fixed in about an hour. Josh and Anthony are very friendly and knowledgeable. They are very very reasonably priced, this is an honest company. These are high quality people with strong moral character. Highly recommend for any and all plumbing needs.
Stand up guy. He diagnosed the leak without a consultation fee: he even gave us a written report on it to provide to our insurance company. Standup. Honest. Friendly. Would recommend.
They were able to do my job super quickly, way ahead of when promised. Thanks for the great service.
This is the kind of business that deserves all of their 5 star reviews.
I called them to see about why our water wasn't running after hooking up a new washer machine. Turns out our main water line piping and close knob was so old it wasn't functioning correct. Ben came out and quickly got our water going, then came back in 2 days to replace our main water valve as well as replace the washer machine faucets which were old and corroded. Their pricing was much less than I feared it could be and all of the work was done timely and very cleanly. Also of note is Ben's very friendly demeanor and his knowledge and expertise in his work.
Free Flo plumbing gets 5 stars in customer service, friendliness, honesty and quality of work. This is our first time using them but definitely will be bookmarked as our go to plumbing service from now on. Highly recommend and you will not be disappointed if you hire their services. I wish more businesses like this existed (in all fields) out there in the world of hit/miss services.
Aaron G.
11/03/2021 12:00:00 SA
Anthony came out on emergency notice and cleared a drain for us. He communicated with us and arrived sooner than expected. The work done was efficient, effective, swift and professional. I'd recommend this company and look forward to working with them again, if necessary.
I had an issue with our shower not turning off after using it. The water coming out of the shower was hot even though it was on cold. I immediately looked on Yelp to find an emergency plumber to help fix the shower so it wouldn't be on all night. This was a Sunday night too at 10pm. I sent a message to Free Flo Rooter and Plumbing and got a response from Rafee who responded promptly. He advised that I call since it was an emergency situation. I called and Ben was open ears to hear and help with our issue.
I sent him photos of our shower handle and unfortunately it is an older model that he did not carry on hand, which is understandable. He encounters this type of valve once every 3 years. He told me he was currently at a job and still had a few hrs left to finish and wouldn't be able to fix it tonight because he did not have the part but was willing to come early in the morning before his other appointments. I really appreciated his efforts to help us fix our problem. He went above and beyond and fixed it with ease. He arrived on time and was very communicative in the whole process.
Ben is great at teaching as I asked some questions too since I am genuinely curious about it and what went wrong. Overall, I had a great experience with getting our issue resolved quickly and for a reasonable amount. Ben is your go to guy for everything plumbing! I highly recommend Ben and Free Flo Rooter and Plumbing!
Had a great experience with Free Flo Rooter & Plumbing because of Anthony!
He took the time to walk through the work to be done as well as give me great options on how to proceed. As I had just bought the house, he even took the time to show me where my water shut off valve was and how to operate my manual sprinkler system.
After the work was done he showed me pictures of the repair work they did under my house so I would know it was done correctly. They are now my go to for plumbing work because of Anthony. Keep up the excellent work and customer service. Well done!
This is my 2nd review for this company. Nick was on-site this time around.
The problem:
- Clogged main kitchen drain pipe due to grinding almonds via the garbage disposal (silly, yes... I know)
The solution:
- Physical declogging using a drain augur
Final regards:
- Nick was quick to talk through the steps, to fix the problem and to double-check other aspects of the sink
- Were given tips to help prevent future issues
- Reasonable pricing
- Top-tier customer service experience
Would definitely continue to do business (again) with this company. Thanks Nick!
The technician Anthony was timely, a great communicator, polite, and very efficient. Unclogged our shower drain with ease. Made it all a very pleasant experience. Well done to him and the team.
I had a really amazing experience with this business. Josh and the team at Free Flo were prompt, the pricing was very reasonable and they were incredibly honest about what exactly needed to get done for my plumbing situation. They were COVID safe and I wouldn't hesitate to use them again
Maximiliano U.
12/15/2021
Great service! Called and they came within the hour, at 9pm at night. Steve was excellent and informative
Fleeflo was great and Patrick & team helped a clogged sewer line go away. Thank you!
Nick is the BEST. He's extremely knowledgeable, quotes a very fair price and answers messages quickly, even late at night. He is the only plumber I will ever use.
Steve did a great job in fixing the leak we had in our bathtub. He came through so quickly and worked with us with our time schedule. He was very kind and personable as well! We look forward to working with him again! Glad we finally found a reliable plumber :)
Josh did a great job today performing rooter service.
Highly recommend, got the job done in one visit.
Free Flo Rooter is hands down the best plumbing service you can find ever, period!
They are actually called by my landlord for the Condo I am renting. They are his regular plumbing service people. I had a flood issue 2 weeks ago in my back backyard patio when the heavy raining just started. It was Friday afternoon/evening, heavy rain, and comes with the crazy traffic of Los Angeles.... Ben answered the call and told my landlord that he will try his best to get to the Condo around a hour depends on the traffic, and they actually showed up early!
Normally the water exits fine in the backyard, but the heavy rain damaged my adjacent neighbor's roof gutter, so its dumping all the collected water from the roof all into my backyard. The aggregated and excessive water was too much for the storm drain to handle, by the time Ben arrived with his associate, the water was ankle high already. They changed into the jumpsuit, pump out the water and run the snake for find out what was run in the pipeline that is not exiting the water as it suppose to be. All in a quick 30 minutes or so (maybe even faster....don't remember exactly how long since my landlord came and he took over the situation afterwards).
The identified the issue cause by the neighbor unit actually took out their storm drain, therefore the water will not going to the main storm drain as it should, but actually hitting a blockage. The rest was given to HOA to handle, since the matter was related to multiple unit. Anyhow, the guys from Free Rooter is professional, polite, and actually very helpful. They don't overcharge or even charge on service that they are not going to do, and they won't force you to do any service that you don't need to.
Their quality is hard to come by nowadays, at least much better from some other handyman, plumbing, or house improvement service that I had encountered in years. Highly recommended!!
I needed a gas line for a bbq and firepit. I used Yelp's Request Quote service. There were five vendors that responded. Free Flo was quick to reply to my initial questions and promptly set-up an appointment to see what I had in mind. Josh was on time and his quote was on par with what I expected. We scheduled a the work to be done a week later.
He and his team (Nick and Chano) installed the line without issue. The work was clean with no additional costs. They were professional, friendly, and left everything clean.
Would definitely use them again.
cindy y.
05/04/2022 12:00:00 SA
Nick was great - so glad to have found people you can trust and rely on to just get things done the right way. We called Monday morning and he came out right away. He was able to quickly figure out what the problem was despite the unusual piping going on in our 100+ yr old house. He was courteous and respectful - went into the crawl space under the house from the outside whenever possible and when he had to enter the crawl space from our bedroom, he laid down plastic and wiped things up after. Very communicative as well - texted & sent us videos during the time they were working on things to keep us updated. Nick definitely helped make a terrible / stressful situation better. Will be going back to him for any future needs.
Ashley R.
04/08/2022 12:00:00 SA
I was having plumbing issues that needed to be addressed as soon as possible and came across Free Flo Rooter Plumbing that had amazing reviews with 5 stars and I'll tell you I was not disappointed. They contacted me right away and had Steve come early the next morning. He was very informative on what needed to be done, really nice, and didn't feel like I was being ripped off. They finished the job within a day and I couldn't be more pleased with their work I would highly recommend these guys to anybody and will continue to be a costumer.
Jordan V.
03/12/2021 12:00:00 SA
Truly blown away by the quality of service and attention to detail that Anthony provided while installing our dishwasher. We had a plumbing service that really messed up our entire kitchen and then about 6 other companies come out to give us quotes to fix it. Free Flo was not only quick to come up and assess the problem but we could tell Anthony really considered every single option before giving us a solution and a quote.
When Anthony returned to fix the issue he said he had been thinking about the problem since we last met not many plumbing services will keep your issue in mind like that. He re-assesed our kitchen and figured out a better way to solve our problem. Anthony was quick, efficient, and all around a great guy that explained everything really clearly.
Anthony ended up fixing our issues and coming up with a solution that was way better than we were expecting. One of the easiest, most painless, and pleasant interactions we've had since becoming homeowners. Will be calling Free Flo for any and all issues from now on.
Rich T.
06/08/2021 12:00:00 SA
Ben and his team are exceptional in not only in their specialized field but also with their customer service. They take pride in the job they're tasked on. I want to highlight something, I reached out to Free Flo and automatically got connected to Ben right away. He offered his services right then and there, without batting an eye. He came to do an estimate, same day did the job. Amazing.
Highly recommended!
Karlo O.
04/07/2022 12:00:00 SA
The technician that responded was Patrick, and he was great. Not only did he show up 30 minutes earlier than our appointment, he actually called ahead to make sure if that was okay. He was informative and very quick with fixing what needed fixing. I would recommend this business.
Samuel D.
06/07/2022 12:00:00 SA
Free Flo was recommended by our realtor for a home we just purchased that needed immediate plumbing repairs. Our realtor has used many companies in the past, but Free Flo tops her list, so we knew that Free Flo was well vetted and they definitely lived up to the endorsement. I worked with Nick thru the whole process. Every last detail was considered and taken care of. Nick's communication, planning, and workmanship is all top tier. He went above and beyond for us and I couldn't be happier that we called Free Flo.
We had a major back up! A crappy situation if you know what i mean;) the fellas came out and knew with in 20 minutes what the problem was and an exact estimate quoted on the spot. Very pleased with how fast and they were and honest. Nice to find an honest tradesmen! Go no further these are your guys!!
2nd time using this service. Ben came to both of our emergencies and plumbing concerns. He explained everything so well and his rates are the best. Ben and Anthony were both Kind and courteous. We will be booking them again in the future. Even if you have a plumber consider them for an estimate.
David H.
02/04/2020 12:00:00 SA
If you're wondering how Free Flo came by so many five star reviews, here's the answer - honestly. Here's my story.
When you turn off the water to your home, you kind of expect it to come back on when you spin the knob in the other direction. When it doesn't, you realize it's 7pm and you aren't going to be able to drink, shower, or flush your toilet until you find a good plumber available to handle an emergency after-hours.
I used Yelp to send a brief description of the problem along with a photo and got several responses, but the response from Free Flo stood out Hello, did you need service tonight?
Ben was at my curb less than an hour later attacking my problem confidently, right away. I watched him move from one attempted solution to the next, chatting about life and answering my questions with courtesy and humor, all while he escalated from tapping with screwdrivers to pipe saws and torch welding. About two hours after I picked up my phone, Ben was already on his way to the next job and my water was back on.
The service was fast, the work was expert, Ben was the absolute best, and the price was more than fair. I have a plumber now! One less thing I have to Yelp for.
Meg H.
12/08/2021 12:00:00 SA
We've used Free Flo Rooter two separate times. Josh and Anthony were responsive and friendly and, most importantly, did a high quality job. They'll be our first call when we have a plumbing issue from now on!
My kitchen sink was backed up and I needed help FAST!! Nick said they were busy, but he would make sure to squeeze me in. He showed up, even removed his shoes without me asking, and 20 minutes later, my sink was as good as new. HIGHLY RECOMMENDED.
Alexandria C.
02/10/2022 12:00:00 SA
Anthony was amazing!! He was so kind, knowledgeable and answered all of our questions. Our toilet had started making all sorts of strange noises and was so loud we had to turn the water off. We originally had an appointment on Saturday but we called yesterday evening because the noise worsened and they were able to come today! Anthony even called us to see if we wanted him to come earlier because he had sometime which was awesome! Thank you so much again and we will absolutely be using you guys from now on!
We had plumbing problems such as hot water problems, sewage stench, and incomplete venting. The plumbing problems got so bad that we had to hire a professional, reliable plumber. I'm really glad that we hired Free Flo Rooter. Nick assessed all of our plumbing problems and came up with all the solutions. He also gave us an estimate. He replaced all of the old pipes and cleaned up everything. Our hot water issues have been resolved. Our venting is complete. Sewage smell is gone. This business is easy to get a hold of and completely reliable. They give you an estimated time of arrival. We're grateful that such a business like this exists and serves their customers well.
Dan H.
02/10/2022 12:00:00 SA
We have used them for several projects now from replacing a water heater to completely replacing our waste pipes to hydrojetting a sewer line. They are great. We have had 3 different guys and each one has been great. They never try to oversell (if anything that try to convince us when something isn't necessary).
We had used them for some projects and then had a contractor take care of plumbing (all inclusive kind of job), had to fire the contractor and hired free flo to fix all the shoddy plumbing work that contractor had done. From now on we only call free flo.
It feels very good to know we have a plumber.
I rarely leave reviews but Nick and Charlie were amazing. Nick scoped the line and explained in detail every problem we had and how to fix it. He was so patient with me discussing the issues so I could understand all of the pros and cons of the job.
He also recommended going back to fix the main line under the house which needed to be done and I appreciated.
He had the technology to find the pipe in the front yard that many plumbers don't have. He kept close to his bid even though we ran into additional piping and fixed it all. He also didn't charge us for repairing the concrete in the drive way. He sent me videos via text to keep me updated on every step.
He cleaned everything up and did not leave us with any mess.
He was hard working, honest and fair. Not a common find in this industry.
What else can you ask for? I would highly recommend him to anyone.
S G.
06/03/2022 12:00:00 SA
I've had Free Flo come out at least four times for various projects. They did two toilet installs and unclogged sinks and a toilet. They've always been incredibly responsive and professional. Steve specially has been amazing. Cannot recommend enough.
Mike L.
11/11/2021 12:00:00 SA
I contacted Free Flo Rooter & Plumbing due to an emergency water leak and spoke to Josh, the supervisor, who told me that he would try to send someone to my place ASAP. He did. Anthony, a plumber reached out to me and told me that he was on his way. Well, Anthony not only addressed and stopped the leak, he was totally professional, personable, and explained every step along the way. FIVE star service--for sure!! In fact, he is coming back this morning to install a new water heater. Oh... and I pushed and pushed a tip on him but he refused. He said that he rather that I use the money to buy my girls ice cream.
L H.
04/06/2021 12:00:00 SA
We had sewerage spill out from our laundry pipe in the basement. I inquired about the job on Yelp and got a response within a few minutes! Nick came out and initially tried to clear the clog with 2 different snakes without success. Upon closer examination, it turned out we had a number of issues with our plumbing and how the pipes were installed (our townhouse was built in the 60s). Nick was honest and detailed in diagnosing the problem and how he would repair it. He came back with a crew the next day and was able to finish a big job (at least what I perceived it to be!) within the day! They were unbelievably fast. I wouldn't bother looking elsewhere if we ever have plumbing issues again.
Just had Nick from Free Flo Plumbing complete a job, including replacing a piece of our sewer main that had was filled with roots. Everything went smoothly from the estimate through the completion of the job. Nick was very thorough and during the estimate process did a great job of explaining what needed to be done and why. This was very helpful for a first time homeowner! The estimated price was very reasonable and most importantly accurate! During the job itself, he sent pictures and updates throughout the day to show the progress of work since I have not moved into the house yet. All in all it was a great experience and I'll definitely be calling him first for any future plumbing needs!
We had Josh last week come out and replace the stem on out shower valve. After multiple phone calls to other companies and being told we'd have a delay in parts Josh was responsive and fast at making the trip over to our house. He saved us some money with the repair in comparison to what the other companies were quoting and was able to help us on the spot! Great company to work with, this will be our first choice next time we have any plumbing issues!
By far the beat plumbers I have ever used. My sump pump and drains were all clogged up due to a recent construction project and sloppy contractors, I called Free Flo Rooter and they were able to come out and clear everything out without trying to upsell me or over charge. They are very honest and reliable and I would definitely use them again in the future for any of my plumbing needs. They are also very thorough and made sure that there were no root intrusions or blockage. If you're looking for a reliable and honest plumber, I highly recommend them.
Leonidas S.
08/04/2022 12:00:00 SA
Hired them before, and I hired them again. First quality, fast & friendly service. My new favorite Vendor.
Great to work with..........very fast and responsive. Would highly recommend them to anyone.
Evelyn M.
02/01/2022 12:00:00 SA
Nothing but amazing to say about this group.
Anthony came to our home and was just awesome.
I have hired plumbers for various issues before and it's always so expensive but these guys are very reasonable and even came after hours!
I'm happy to say I have found my new plumbers!
Free Flo was amazing and I gotta say the technician who came out, Anthony, was the man. Truly, truly, went out of his way to help out in every way. Explained what needed to be done to my sump pump and got in and out quickly. Highly recommend Free Flo and in particular Anthony. Thanks so much!
N C.
08/02/2022 12:00:00 SA
Cannot recommend this company highly enough - competitive price, excellent communication, crew was highly professional and conscientious, work was done right with no surprises.
While I was out of town our babysitter called and told us the house was backing up.
We found free flo on Yelp called them around 8 pm Ben answered the phone came out explained everything to my husband over the phone gave a reasonable price and got our main sewer line unplugged awesome service
Our drainage pipe got clogged up again because the pipe is old and roots tend to get into it. Ben came by right away and jetted it for me again. He did it while I was away because I couldn't be house at the time. Ben didn't charge me for anything even though it's been 7 months since he did it last time! He also quoted me a reasonable price for repairing the pipe, which I plan to have it soon shortly.
The sewer pipe of my house kept clogging and caused me headaches for a long time. I searched for various Plumbing companies and Free Flo Rooter & Plumbing came right away for camera testing and Nick seemed very knowledgeable, professional and nice.
Today, Nick came with his guys right on time as he said he would. They scooped out exactly on top of the pipe. I was shocked to find so many tree roots and the end of pipe had a huge thing stuck to it.
Nick was professional to the end, knew exactly how to fix the issue. They completed the work with my grasses back on and clean like nothing happened.
I would totally use them again.
Great service!
Reached out via Yelp for a consult, they replied immediately and scheduled for first thing next morning.
I was having back ups from my kitchen sink. I had had two other plumbers out, both gave me different recommendations - one said to just jet (clean out) the pipe, one said I needed to replace the whole pipe. Ben said jetting is only temporary, but no need to fully replace the pipe - he could simply fix the existing pipe so it was set up correctly. He finished the job within an hour! Can't tell you how much he saved us.
I've already recommended him to my neighbor. We will be calling again!
I'm sitting here during thanksgiving, reminded that I've got to do a review. And, the turkeys got 6 hours in the oven...and all the sides are done...so I've just got to sit with the football games on until that bird is ready.
And then I make the connection. I'm having a good thanksgiving. And some of that...sure, it might sound cheesy or contrived...but some of that is due to the guys at Free Flo.
Now I can't comment on what they do or how much something costs. That's not anything I have familiarity with. But what I can comment on was that I had a number of fairly serious plumbing issues. Broken pipes under the house and the main line with aggressive roots clogging the system. I primarily worked with Josh, but have spoken to Ben on occasion as well. Both guys friendly, no nonsense...you know, like straight forward. This is your problem: this is the cost. And you know, it was expensive. But for the work, materials, time, staff...I feel like the cost was fair. And sure you can shop around and get a hundred bucks here or there different...but if you don't know what to expect that is what I can comment on. I can say that these seem like good guys, they fixed every one of the issues, they did not push or pressure, I felt like Josh went out of his way every time, and the cost was appropriate for all the resources involved.
I blindly reached out to them years ago when I first bought our home. And when these latest plumbing issues happened I went back to them. I'm glad I did. It's a service none of us want to have, none of us want to go through plumbing problems, but its good to know that if anything comes up I can always reach out to Josh and the guys at Free Flo!
Our shower was clogged and within minutes of reaching out, we had someone scheduled to come out within 2 hours. Incredibly fast response and turnaround. Patrick was so great and made everything easy and fixed our drain in no time! He made sure to show me the finished work and even explained how our shower drain worked for the future. Would definitely use them again for any work!
Ben and Dino were great! Had a clogged tub, communicated well through the phone/text. Arrived when scheduled. Left the place clean and with working plumbing. Definitely recommend. Ben and Dino were very friendly and provided great customer service!
Great work and very responsive. We had a pipe leak that put our washer out of commission. Steve from Free Flo came in for an estimate, and had the whole thing fixed that day. He was really knowledgeable, quick and took the time to walk me through what caused the problem, so I'd be able to diagnose it early next time. Would definitely use again.
Today I needed my drain line cleared and I got really lucky because the person helping me, Patrick, went way above and beyond. Not only did he clear the line, he also went under the house to try and see if he could find it why so many roots were in the line. I know I was his last customers of the day and he could've easily left after the line was flowing but he stayed a long time genuinely trying to help me see what's the cause of this. I appreciate his extra effort and it was in no way tied to pressure for more services. He was really just being helpful and shed light on the problem for me to devide next steps.. To future customers - you will be very pleased with this company . Thank you Free Flo Rooter and Patrick!
We've had Free-Flo come to our home a couple of times to take care of multiple issues--toilet replacement, repair of another toilet, shower head installation, and faucet replacement. We've been very happy with the work and good customer service, so we plan on using them for future plumbing jobs. Our son happened to be here during one of their visits and thought they were better in cost and service than other plumbers he had dealt with.
Josh and Nick were working on my neighbor's unit and we connected with them because they wanted to check dripping sounds between our two units. We ended up asking them to check out a few things around the house needing work that we have kept delaying during the pandemic -- leaky showers, broken shutoff valve for the utility sink in the garage.
They came out a few days later and were exceedingly professional, even with the little things that some contractors sometimes don't do, like calling to say they were 10 minutes out and asking if they should take off their shoes or wear shoe covers. I'm a pretty amateur DIYer, especially with plumbing, so it was great that they were able to explain everything very clearly. They even offered some suggestions where I could do things by myself to save money on their labor. Finally, they were efficient, in and out in a little more than an hour (yes, fully masked). I would definitely call them again.
Had a toilet back up. Called A couple of companies. One kept saying we need to come out before we can quote you. A big company put me on hold for 10 minutes before I hung up. These guys quoted, came out that afternoon about 5pm. Ben worked on the clog for about an hour and a half, then pulled out the snake, packed it up, and was heading for his truck. I asked if he was giving up and he said never! It was getting late and dark, he said he would need to come back tomorrow and go from the vent in the roof.
He came back the next day with reinforcements! They quickly started snaking from the roof. They found a check valve in the line that was stuck. They worked the snake back and forth several times to make sure it was open and functioning again. Worth every penny! Thank you guys very much, and will definitely use you in the future!!
Leslie B.
10/10/2021 12:00:00 SA
Thank you Ben for your professionalism. I just got off the phone with Ben and he was very helpful, professional, and efficient. I understand why this company has such high reviews. He was able to give us an appointment in such a short period of time.
i had an emergency kitchen sink issue that came out of now where a few weeks ago. i called a few plumbers and within minutes free flo rooter & plumbing responded. anthony from FFR&P arrived at my home within two hours on a sunday evening. he was so quick to identify the issue and offer a solution. i am so grateful for anthony's efficiency, humor, and kindness throughout the entire process. he soothed my worries and anxiety within minutes. i am so very grateful and happy and look forward to have a reliable company to rely on in the future.
Where do I begin, if there is 10 stars I would give it to these guys. Not only did they come out and fix the problem but I gave them such a short notice and they still managed to come out. They arrived 15 minutes early and began the job without me being there, when I arrived they had already fixed the problem and I was in complete shock! They also work very clean. These guys know what they're doing. I'm in the real estate industry and I will be using Free Flo Rooter for all my clients and our properties we manage. These guys are great!
I have attached photos of before and after, take a look at the roots in our pipes that made our home to back up. These guys had it cleaned out like a whistle.
Anthony was the BEST help!! Such a kind guy who was communicative and solved our problem so well. Was sure to explain everything to me as well and made sure I understood the problem. Thanks Anthony!
Trusty yelp helps again,after almost going with a company for a hydro jet on my main sewer line that had a lot of roots I contacted free flo rooter and plumbing I spoke to Ben .
He came out with the hydro jet and ran a sewer camera not only was he reasonable but professional and great priced
Thanks free flo
Update:
I originally called them out to change out a garbage disposal. Nick came out, he was super nice, covid safe and clean. Installed it pretty quickly, doubled checked it was working but it kept bubbling out of the sink still and drained slowly. Couldn't figure out why it was doing this.
Price was reasonable.
So, Josh called me and was awesome. He came out the next day to try to fix the problem. Find out it was just the sink baffle. He fixed it and now it drains. Customer service is great and I would recommend them again.
Thanks
Ben was very responsive and answered the phone directly. I was able to schedule an appointment at a convenient time and I texted a few pictures of the problem I was dealing with so he could be prepared and arrive with the parts needed to make the repairs without unnecessary delays to get parts. He arrived on time to fix my dishwasher / garbage disposal drainage line on 7/21/22, and fixed the problem at a reasonable price. He was thorough, communicated clearly and didn't try to upcharge any services. After having a few other plumbers come by with estimates, I decided on Ben given his knowledgeable assessment of the problem and reasonable price for the correct solution. Wouldn't go with anyone else!
Excellent service from Patrick, I highly recommend him to anyone with a plumbing issue. He went above and beyond while fixing my kitchen sink and garbage disposal.
The faucet in the bar area of my house was leaking and I couldn't make it stop. The leak was making a noise in the walls, so I thought. Although they were fully booked, Ben squeezed me in within a few hours, when I explained the situation to him.
When Ben came and checked the bar faucet, he told me the noise in the walls was actually coming from a running toilet upstairs. . Ben is very knowledgeable and knows his stuff. He fixed the running toilet, a leak in my shower, the bar faucet, as well as leaks in both the water faucets outside. He has quickly become my go to guy for any and all my plumbing issues. Highly recommend!
I had a wonderful experience with this company. I am a landlord who had an emergency issue with a leak on the rental property. I called Free Flo Rooter and Plumbing and they sent someone over right away toward the end of the day. The plumber's name was Patrick who was very responsive and communicative throughout the whole process. Even though I was not on site, Patrick communicated the work to be done, the issue and how to resolve it. I would highly recommend free flow Rooter and plumbing for your plumbing needs. Patrick did an excellent job.
Once again FreeFlo came to the rescue! Knowledgeable, efficient and GREAT customer service!
A big shout out to Anthony who was able to come earlier than expected and kept me up to date the whole time.
Problem solved quickly and efficiently once again. Thank You!!
I had a clogged bathtub, and had attempted to unclog it by myself with no luck. I made a same day appointment, and they were able to accommodate that request. Not only did they call and ask if they can arrive earlier than expected, they were both very respectful and friendly. Josh came and got right into it. He asked me questions to get the general idea of what had happened, and answered all my questions patiently. He and his partner were very efficient in getting my bathtub unclogged, and even answered my questions that were out of their scope of practice. He did his best to provide me with guidance on how to go about fixing my other issue. I definitely recommend this company to everyone.
These guys were professional, friendly and fast! They got a big job done in just a few hours. We have no issues with our plumbing anymore! Highly recommend.
Richard T.
02/01/2021 12:00:00 SA
1778 five stars reviews and do they really need another 5 * review? lol.
I needed to relocate three pipes under the slab for about 8' and close one gas line. Ben came out and gave a very competitive price. Two days later, Anthony and Charlie came out with two jack hammers. Got the job done in about 8 hours. These guys are easy to work with and fun to talk with. They know what they're doing and best of all, their price is hard to beat. They show up when they say they would and always free estimate.
I've used their service a few years ago running a gas line from the street to the meter. Very happy with their work. They're my go-to plumber now.
Great meeting these guys today. Personable and easy to talk to. Very responsive. Next time I have a plumbing job I don't have to search now.
Anthony serviced our kitchen sink today. He was so quick, precise, and communicated the issues clearly. We highly recommend Free Flo Rooter and especially Anthony. Thank you Free Flo Rooter.
These guys are the best. Nick is one of the most professional and courteous contractors I've ever worked with. Went above and beyond to fix a busted drain pipe - came in under the estimate and even filled the hole that the previous contractor (the one who broke the drain pipe) had left behind. Can't recommend them highly enough.
Careen I.
02/05/2022 12:00:00 SA
These guys are THE BEST. Responded super fast and I was able to get a same-day appointment right away. Josh was able to fix my toilet in two minutes, he's lifesaver. Very nice and informative too, he explained everything and showed me everything he was doing so I knew how to address any plumbing issues in the future. Free Flow has fixed my basement water pump in the past and they were equally nice and professional then as well. Couldn't recommend this company more!
I found a leak coming from a bathroom toilet and it was leaking through the floor to the ceiling outside. Called Free Flo and they were pretty booked so I hung up and started to call another plumber when they called me back and said they just had a cancellation and could come right over. Patrick arrived within 15 minutes, diagnosed the problem, explained it clearly to me, and fixed it within 30 minutes. He was very friendly and quoted me a very fair price. I have used Free Flo before and will continue to do so as these guys are fair, honest, and professional. Thank you!
Free Flo did sewer pipe lining, sewer pipe crack repair, and crawlspace ABS drain pipe repair for us. It was a very positive experience. Most notable was the excellent communication. The initial consultation was thorough and clear with a verbal cost provided on the spot. Throughout the work, I got text messages including pictures and videos with explanations. I was also well informed about when the team would be working (and they were available to start work soon after contracting). The team really strived, with attention to detail, to ensure we were happy with the work. Than you Free Flo!
First time using Free Flo, and I couldn't be happier. Our shower handle stopped working due to a cartridge issue--while the water was still running, unfortunately--and we needed emergency assistance. Anthony was on his way in a flash. He was so friendly, informative, and reassuring, and instantly made us feel at ease about the situation. He was able to replace the cartridge and reassemble everything in no time at all, all while giving me some very handy tips on things to look out for in the future (including how to safely turn on and off a water main). Easily the best experience I've had with a plumber!
Found my new go to Plumbing company! I sent a few requests for quotes via yelp to have a toilet replaced, including pick up of a new toilet and haul away. Ben was very professional and timely with his responses, and the pricing he offered was extremely competitive. I also like how they provide their license # on their yelp page/website. A few other plumbers did not provide a license number, or ended up telling me that they were in process of obtaining new licenses.
Ben was very flexible with my schedule, as the toilet I ordered from home depot took a few days to be shipped so I couldn't give him a fixed day when I would like it to be installed. When I let him know that the toilet had arrived, he was actually able to come and install it the very same day. Ben and Louis were prompt (calling me to let me know their ETA/status) and courteous. They were very efficient and polite and completed the job efficiently. I would definitely call Free Flo again for any future plumbing needs.
Great communication and very professional. Josh installed my tankless water heater last year and did a great job. Steve did some PM service for the tankless and provided requested pics of the process. Would use again for all my plumbing needs.
J L.
06/09/2021 12:00:00 SA
Anthony came out and fixed a kitchen pipe back up problem in my condo building. I called multiple companies and they couldn't/wouldn't send somebody out, but Free Flo and Anthony came over in less than an hour. All along the way, Anthony explained what he was doing and what the next steps would be. He was very personable and friendly, even late at night.
Highly recommended.
If you are looking for a plumbing company, this is the one for you. I've spent years working in the trades and know when someone is being honest and fair. Nick was honest, responsive, and over the top helpful. They installed a new gas line for our pool heater, and made sure it was installed to spec and code.
I was blown away at the level of service that he provided, they didn't stop until the job was perfect.
If any of my friends and family ever need plumbing services, it's Nick who I'll be referring.
Thank you guys for being amazing, wish all service companies were like you all!
Wendy Y.
11/07/2021 12:00:00 SA
I was a little skeptical to see a five-star rating with over 2,204 reviews on Yelp but was not surprised after I went through the experience as a customer myself.
We needed garbage disposal replacement, Free Flo was the first company to reply on our Yelp project and handled the job with professionalized from beginning to end. I first spoke to Ben to schedule an appointment, followed up with Rafee on the day of the appointment to confirm ETA, met with Steve the technician onsite. Steve was courteous with our property, he wore booty cover and mask the entire time, explained the repair with knowledge, followed by maintenance tips and future care of the unit. I don't wish for anyone needing a plumbing service, however this crew made it very pleasant for me.
We just purchased a new home in tujunga and needed emergency plumbing when everything in the house was backing up into the showers
I found free flow rooter on Yelp Ben answered the phone set us up and came out he rooter the sewer main and and ran a sewer camera showed us roots on the screen
He came back and hydro jetted the sewer and cleared it all out saved us tons of money thanks again for the hard work
Luke Y.
03/11/2021 12:00:00 SA
Awesome communication, great experience throughout. Came thru for speedy free consultation and immediately followed up next day on time to fix everything with no sweat. Loving my new disposal, no more jammed/clogged sink
Reema N.
08/03/2021 12:00:00 SA
I love these guys! My sewer line was clogged so I called and got someone to come out that same day! Nick came and ran a camera through my line and discovered there were roots. He came back the following day with completed the repair with his team! Coordinating with them was super easy and Nick communicated with me at every step during the entire process! They all did such an amazing job thank you guys! I always recommend them to all my friends and family!!!
Valerie P.
03/05/2022 12:00:00 SA
These guys are fantastic. We were having an issue with our area drains and after getting bids from several plumbers, we made the decision to go with Free Flo. Josh was polite, helpful and very easy to work with. They ran into a big issue once they dug up the drains but were able to save us a lot of money once we came up with a solution. I would definitely call them back for any work needed in the future.
Joanie L.
12/05/2020 12:00:00 SA
HIGHLY RECOMMEND
My toilet fill valve broke and I hired a handyman to fix it, which ended with an incorrect flapper and a leak from the line. That's when I contacted Free Flo via Yelp, response time was immediate. Anthony and Josh came out to save the day! They are both very professional, knowledgeable and honest.
Frank C.
11/05/2021 12:00:00 SA
Steve and his helper responded immediately to our request to unclog our kitchen drain. It came in unclog drain and provided excellent service for a great price. I would definitely utilize them again!
Josephine S.
10/12/2021 12:00:00 SA
Today! Nick visited and fix my garbage disposal in a consult! I thought I had to replace the whole unit and it just needed some fine tuning! God Bless him!
Antonio K.
10/11/2021 12:00:00 SA
This review is for Anthony! Anthony was very professional and communicative. He did the job well and was a joy to work with. If you have any plumbing needs, call Free Flo Rooter! They have some great people working for them. As you can see by all the great reviews.
We have been so impressed with the work of this company. Nick and this team are our go-to people and come periodically or anytime we are in a rut. We have children so we never know when things go wrong. Professional and such outstanding service each and every time. They are hands down knowledgeable and work with you and your schedule.
This last time we were estimated to pay $1400 in costs but the price was lowered down since they were able to fix it a better way than what was proposed. Nick even checked if we had any issues around the house and fixed a sink and toilets that we didn't notice needed fixing. He does such meticulous work and makes everything look so easy. We know he has our best interest in mind so we are happy that he caught all that needed to be fixed in one stop!
They are hardworking, consistent and overall the best and honest service you can find! They are highly recommended by us and we do not doubt you will find it so as well. Do not hesitate to call on your friends at Free Flo Rooter and Plumbing and most especially Nick- we never hesitate!
Judy K.
07/07/2022 12:00:00 SA
G., Steve came to fix a very bad break in my filler supply line to my bathtub for the cold water. It was getting to be the fourth of July weekend and he and his co-worker were excellent at getting the pipe fixed and my water turned back on. I turned the water off at the main line, but the water kept dripping slowly out of the cold water. I let it fill my tub and tried to use the collected water outside and to clean with. It took eight days and I could not find someone locally and Free Flo Rooter & Plumbing came the next day when I called them, and they had many great reviews. I am glad that this is taken care of and will use Free Flo Rooter & Plumbing for future plumbing needs. They are very professional, an excellent service and know what they are doing.
Search for free Flo rooter - Pasadena
Great guys at ffr I had a bad sewer smell coming out of the drains in my home. I have kids so I didn't want them around the fumes. I asked free Flo if they can come ASAP but they stated they are busy but when I told the dispatch my situation and that I have young kids at home they said they would get back to see how quick someone can come out. Called me back and had someone over within 3 hours. This is what you call great customer service. They came out and didn't charge extra for it. They cleared my main sewer line cleaned up and left. They pulled out roots and a bun of poop looking mixed with toilet paper it was bad. Thank you ffr.
I had a termite inspection last week and the inspector tells me that we have some water underneath the house possibly due to sewer leak. The plumber that I had used had retired so it was time to look for a new one. Based on Yelp reviewed I contacted Free Flo Rooter and an appointment was made for the next day. First impression is always great when the service technician is on time. Before arriving got a call from Nick confirming the appointment and providing an ETA.
Nick is great. He is very knowledgeable and he takes his time to explain thoroughly what they're going to check, how things are supposed to work and what the possible areas where things can go wrong. Having an old house, there was no drain cleaner so Nick got that installed as well when he pumped out all the sewer water underneath the house before replacing the cracked pipes. I was actually putting paver stones on my driveway so I got super lucky that we came across this issue before it was completed. Nick and his crew showed up the next day and completed all the work before the paver stones were installed.
Once the drain cleaner was installed, he used his sewer camera for an inspection until the city line. That reveled almost a complete blockage in 6 to 4 transition section so it had to replaced as well (attached image). They actually had to dig almost 9 ft to get to the line to replace it.
Nick and his team are truly great professionals. Their prices are reasonable and they provided a warranty for the work they completed. The work was completed efficiently and they cleaned and washed the area that they worked to make sure it's all as expected.
Thanks again for a great service. I will definitely call Nick again in the future for any plumbing issues.
I had a drain that was draining slowly. I called Free Flo and Anthony was my plumber. Not only was he on time, he called ahead of time to give me an exact ETA. Anthony showed up and was extremely professional. He was very thorough explaining to me what had to be done to rectify the issue. After completing the job, he explained exactly what the issue was and how he resolved it. Anthony then cleaned up and completed the transaction and you couldn't tell that anyone was here. He left the space spotless!!! If you want a pro, call Free Flo and hope that you get Anthony to take care of your issue.
Thank you, Anthony!
First off and foremost I've got to thank Anthony for going above and beyond his services! Did a quick temporary fix so that we can still shower temporary till the big job date. Very professional and very honest with his work! Willing to work with your schedule. Problem started with bath tub draining slowly to not draining at all. Anthony went and snaked the tub and come to find out it was a lot worst than just a minor clog. Being an older house on a raised foundation majority of the pipes were cast iron. He recommended repiping everything to ABS. On Tuesday From 0930-1500 he and his partner knocked it out with the quickness. As you can see in the pictures everything was all clogged up! Don't know how we managed but thanks to Anthony and his hard work everything's fixed!
Thanks again Anthony and Chano for your hard work! Will definitely recommend this company for any plumbing service!!!!
Tim C.
10/08/2020 12:00:00 SA
On large plumbing projects for clients that we do management for, we always get 3-4 bids and almost always, free flo comes in with a price that is the most fair. They have proven to be honest and do good work so we continue to use them. They have taken out our shitty pipes (literally) and put in new ones. They have helped replace 100 gallon water heaters that have gone out of commission. And sometimes they tell me not to change something out unless its necessary.
Meena K.
04/05/2021 12:00:00 SA
Narek is the best. I recently purchased a home with plenty of plumbing issues. I had many plumbers here to help with various issues and all of them quoted me high prices in addition to complicated fixes. Narek was quick to respond, educated me on what needed to be done both in the long and short term. He fixed the problem at hand quickly and also returned a week after to fix an additional problem. I could not recommend him more and moving forward I will only use him as my plumber.
Update: I am getting a bunch of walls torn down and had the GC propose a plumbing solution. I called Narek after my positive experience with him previously and Narek took time out of his busy schedule to stop by, explain everything to me and explain what needs to be done correctly. He even offered to help to make sure that the GC did the job correctly and provide guidance for free. Narek is a good guy who just wants the job done correctly and needless to say I chose him to do the plumbing vs. the GC!
The whole team is great. They have been our plumbing team since we first bought our home. Most recently they uninstalled an old toilet and installed a new one and everything is going great. Highly recommend them for any plumbing needs.
Brissa M.
10/01/2021 12:00:00 SA
I have a home warranty that always falls short when it comes to plumbing. I needed a solution for a leaking toilet that painco refused to fix because of minor water damage. Steve came out the next day after scheduling with Ben and was able to fix it the same day. No problems or excuses like my home warranty plumber did. Everyone at Free Flo gets it done right and even my tenants recognized them too. Good service, great reputation and happy repeat customer service. 10/10 every time.
Aaron M.
09/11/2021 12:00:00 SA
I forgot his name but this dude is pretty serious about his job and quick. He showed me how to take off the drain cap then he stuck a camera in to see if its a main pipe problem. We go upstairs and check the drains for the sink and let the water run as it fills up the sink again clogged. He turns off the water and gets his electric snake. He opens the drain under the sink and puts the snake in all the way then turns it on for a few mins. I need one of those haha super entertaining to see what came out. Sludge was the corporate and alot of it. Anyway the guy was super chill and did a great job. Ill definitely call if I have another emergency. Thanks for great work and rapid response.
The bottom floor sink of our 3 story town home was over flowing. We were very uneducated about plumbing and had no idea what was going on. Then Nick came to the rescue! He assessed the problems and let us know what the issues were. It turned out to be a major tree root blockage in our main line. Nick was very professional, polite, and communicative. He took the time to explain to us layman what the issues were. He was patient to educate us about how the pipes worked, and how to keep them clear. Would definitely call Nick and the Free Flo Rooter team again for any plumbing issues. We're very happy and satisfied with their service. Keep up the good work guys
We called Free Flo Rooter & Plumbing after our kitchen sink got backed up over the holidays. We set up an appointment with no issues for the next day. Steve called up to check it was ok to come early, arrived on time, and unblocked everything without issue. Super easy, fair and honest prices, I'd definitely recommend. Thanks!
I called Ben first thing in the morning because yesterday my kitchen sink began pouring out water, lots of water. He said he would be out between 12-2 but then called me 40 mins later saying he was in the area. He came early, saw the problem, and fixed the problem! He was so helpful! I highly recommend
My sink was backing up for over a week and my landlord decided to ignore my multiple emails.. so I had to take matters into my own hand. It was a Sunday night past 10PM and I decided to message them for a quote. Wow! I got a reply within 2 minutes on a Sunday night.. after 10pm. I was set up and ready for my appointment within 4 minutes. Crazy.
The following day, Monday, Nick gave me a call 30 minutes prior to arriving. Upon arriving, he even took his shoes off before entering, that itself is exceptional customer service. He worked on my sink and got it working within 30 minutes. Talked me through about the process and made sure the water was draining well. Following few days he even texted me to follow up to see if it was still draining well. To top everything off the price for the service was VERY competitive and affordable.
A+++ to the team at Free Flo Rooter & Plumbing.
Greatest service ever we had a sewer stopped up callled them after hours they came out found the access point that I didn't even know I had they pulled out roots set up a day for a hydro jet
Rafee and his guys are amazing they ran a camera showed me sewer and everything I will recommend these guys to everyone I know
Steve and his assistant came out early, efficiently did a rooter and scope of the main line, and kept everything clean. Steve was very friendly, informative, and answered all of my many questions with patience and expert knowledge. I would highly recommend using this company, especially if you get Steve to show up. I will definitely be telling all my friends and family about this great service.
Nick from Free Flo Rooter came and fixed the hot water in my shower. It was during holiday season and raining and he still showed up on time, fixed the issue, kept me informed about my houses plumbing, and provided great and friendly service.
Brenna D.
09/11/2021 12:00:00 SA
I came to visit my sister in Pasadena, and there happened to be some plumbing issues when I arrived. Free Flo Rooter & Plumbing were on top of a pretty big issue. They arrived early to do the job, and had everything cleaned like nothing ever happened. Highly recommended!
I recently renovated my bathrooms and needed new angle stops and new p-traps installed as a final step. I called Josh who I've worked with several times before and he continues to be the most thorough and trustworthy plumber I've ever worked with.
After discovering a water damage issue with one of the pipes, he halted all work until the issue could be addressed by a specialist rather than doing a quick and temporary repair. When the issue was resolved, he returned and completed the job- the new angle stops work perfectly and I have no leak issues with the drain/p-traps! Unfortunately the pipes within the wall were warped and needed to be replaced but Josh was aware this was an unexpected cost and worked with me on the price and payments.
He also gave me advice on how to repair a toilet flange and went out of his way to show me the parts I'd need and explain how they'd work.
Seriously if you need a trustworthy and experienced plumber (who also follows mask protocols) Josh is your guy.
My experience with Free Flow (Nick)was great from the start. Nick showed up on time and walked me step by step through his diagnosis. He also helped me with navigating through the warranty process with the manufacturer. He came back a second time (on time again) to install the broken part. Unfortunately, the water heater still would not cooperate. Nick came back again at 6pm that same night to make sure we had hot water before morning. Sure enough, we now have hot water and all is well again. I have been around home repair professionals and Nick's responsiveness and professionalism put him at the top of the list. He did a great job and while I hope to not have any plumbing issues again, I will most certainly call Free Flow if I do. Thank you Free Flow and thank you Nick!!!!
Lucy C.
12/10/2020 12:00:00 SA
I highly recommend Free Flo Rooter as we had an emergency and they were very quick and responsive. They came within the hour and Josh assessed the problem accurately. He was patient and took the time to explain the problem. After evaluation, he directed us to talk to the City and provided us a solution that did not cost us anything. I highly recommend Free Flo if you are unfamiliar with plumbing but need a true honest assessment. They are ethical and provide excellent customer service. I am grateful to Yelp for finding Free Flo and they are going in my contact list for any future plumbing problems.
I had an issue with the irrigation in my backyard and reached out to Free Flow for help. The communication with everyone at Free Flow was terrific. They were very responsive, and polite. Anthony came out to help me, and he was able to solve my problem very quickly. I will definitely hire Free Flow again. Thank you!
Cant say enough positive things about free flo rooter plumbing. I had a a pretty bad clog in my drain that I finally got around to trying to fix. I called this plumbing company and they were so communicative with fair pricing. The plumber was so friendly and amazing he fixed my clogged Drain with no issues and even played with my dog!!!I would use this plumbing company again in a heart beat
Quick update - I started having an issue with my sprinkler system. I called out Nick and his team and we determined that the issues were a water pressure regulator from the city piping end of things, as well as a damaged solenoid within my sprinkler system itself.
Nick took care of both issues - even though neither was any direct fault of his - and asked only for a handshake at the end. This is truly above and beyond service.
He's won my loyalty. Let him win yours too.
Steve did a great job fixing our dishwasher drain. He provided friendly service and solid communication, with clear reasonable upfront pricing. Everything was done well, and he even left the work area cleaner than before!
Nick was on time, super fast, and is a Pokemon fan. Hard to go wrong. My bathroom is working better than before.
Amazing Service! The plumber identified the problem in 5 minutes and didn't charge us anything, since the visit was so quick. He was very friendly as well. Highly recommend!!
I originally first used Free Flo Rooter & Plumbing last year for a backed up sewer line that clogged the plumbing inside the house at night. Anthony quickly came within the hour of my call and was very professional and friendly. He quickly assessed the issue, provided and explained all the options without making me feel pressured to go one way or the other. Anthony is a very down to earth guy and was just simply honest about the services he was providing.
Fast forward to this past Wednesday...the sewer line backs up again due to the age and condition of the line (which he explained to me last year that he can clear the line but there is a risk of it happening again in the future and provided me quotes/options for replacing the sewer line) and with no hesitation called Free Flo Rooter again. To my surprise, Anthony shows up again to help me out of a bind but asked me about how my newborn at the time last year, was doing and other stuff we talked about the first time we interacted. The fact that he remembered details about our conversation from over a year ago is a testament to the care they provide their customers.
Anthony, again, provided honest options and pricing to properly get the job done and he, Ben and their crew were able to resolve my issue quickly and kept me updated throughout the whole process.
I have trust issues but I wouldn't hesitate calling these guys again for any future plumbing needs!
Kim T.
07/01/2022 12:00:00 SA
They come out did work for us, we had a small problem and they came back out to fix it for free. Very polite and honest workers. We highly recommend this company!
Once again, Free Flo came through with an installation. Josh installed a toilet with another coworker in record time, super satisfied with the speed and service, thank you!
Anthony was so kind and helpful! He fixed my awkward leak immediately and also gave me important maintenance tips. Super grateful
Diana M.
06/07/2022 12:00:00 SA
Nick was great! He was here early in the morning, figured out the problem and let us know exactly what needed to be done. He was very communicative and showed us what what was going on along the way. The guys worked efficiently and quickly. We were very happy with their service and will definitely use them again!
Monika T.
10/02/2021 12:00:00 SA
Thank you again. You were quick, helpful and dependable. Truly appreciated that you made sure that the job was done correctly despite having to put in extra time. Hopefully I won't need to, but if I need plumbing services again I will definitely call you.
We want to thank Nick and his team for taking care of all of our plumbing issues. They came in and did a full home repipe for our water and sewage lines as well as fixed our crumbling sewage tank/pump in only a few days. Nick did a great job walking us through everything that needed to be done and the best ways to get our frankensteined house back into shape.
Thanks again
Put in a request for a quote on Yelp which sent out a request to 4 different plumbers around the area. Rafe from Free Flo responded within 5 minutes and was able to give me a quote from a pic I sent. What I needed done it was a small job compared to some of the other reviews.
I was a little concerned about the bec it was much lower than the 2 other quotes I received. The first was double the price, second quote they came out and was high as well. They even tried to sell me a water pressure regulator ( I just had pressure checked by Culligan for an install and it was fine just last week).
I decided to take my chances and hope that Free Flo wasn't going to increase the price when they came. Not only was the price what was quoted they also repaired something else for me at that price.
I would definitely recommend them to friends and family and use them for any future projects. Thank you Ben.
Thess A.
05/02/2022 12:00:00 SA
Very reliable and Professional with special mention to Steve and his team. Outstanding Service - Same day Service was superb. They ensure their customers are satisfied. Would Highly recommend them and exceeded our expectations.
Andrew S.
08/03/2022 12:00:00 SA
An incredibly fantastic experience! At 9:00PM last night all of our drains stopped moving completely as we had a clog in the main line somewhere. I was desperate for help and found Free Flo Rooter & Plumbing on Yelp which said they were still open. I called the number listed and to my surprise someone answered! Josh answered the phone and walked me through the numerous scenarios that could be the problem. We agreed for him to come first thing the next morning and sure enough Josh was there and introduced me to Patrick who then assessed the situation. They determined that I didn't have a clean-out and was unable to snake the main line. They therefore needed to install a clean-out and then run a camera down the pipe to see what was clogging everything. To everyones surprise, they found a rag that had accidentally been flushed down the toilet by my housekeeper! All I have to say is that Josh, Patrick, and one other worker were so polite and professional throughout the experience. I knew that I could trust them with the quality of work and that they were very honest. These guys are now on speed dial!
Victor M.
12/05/2021 12:00:00 SA
Great service. They fixed the gas line behind my new stove so I can push it all the way in its spot.
Steve the tech was great. He gave me a price, stuck to it and was done quickly. Don't hesitate to call for all your plumbing needs.
Ginger T.
02/09/2021 12:00:00 SA
Used this rooter company 3 times now. Always on time, polite and a fair price
Today I had an emergency issue, they showed up I. Was pleased they came within 2 hours.
Thank you!
We had a bad clog in our drain pipe that made it so we could not use the sinks or toilets without the risk of flooding the downstairs bathroom. It happened the night of Thanksgiving so was very bad timing. Then the next morning I tried to find a plumber to come out but most were closed or did not respond. Free Flo was fast to get back to me and schedule a time for that afternoon. Anthony came by and was very helpful in troubleshooting where the problem could be. He came out the next morning way sooner than had estimated and got the clog out fast.
Anthony was very professional and informative on what was needed and they were very thorough to keep everything clean and left it looking nicer than when they arrived. I would highly recommend Free Flo and Anthony especially.
Free Flo Rooter & Plumbing are the Real Deal. I have utilized their services twice now, and both times they have been perfect!! The plumber that has taken scare of us Nick, was personable, efficient, and speedy. I would definitely recommend their services to my friends, Family, everyone. The gentleman that I spoke with @ Free Flo to set up my appointment was organized, and easy to work with. They are the only plumbers that I will call! Thank you Free Flo
It's been a while since my last update, but I need to remphasize how much I recommend these guys.
At this point, Free Flo (Rafi and Nick, specifically) have handled ALL my plumbing needs. With them, I know I'm going to get thoughtful and fair assessments of what I need. They are communicative throughout the process so that I am kept aware of what needs to be done and that I am forewarned of potential pitfalls (which is just going to happen when you own a home originally built in the 1920s in Pasadena). I just trust them completely to do the job *right* and to be fair with pricing. Nick, in particular, is practically like my big brother neighbor who knows all things plumbing so I never feel uncomfortable asking him questions or raising concerns. Over the years, this team has:
-replaced a pipe in my kitchen
-dug up and replaced a pipe in concrete slab
-repaired my sewage line
-repaired my main line
-replaced/installed a tankless water heater
-cleaned my drains a countless number of times over the last several years
-and has always had a SMILE and APPRECIATION during it all (I can't tell you how important that is to me in the year of COVID19)
Seriously, Nick has seen me since before I was pregnant and now knows my about to be five-year old kid. I can't recommend these guys enough.
Reached out and they gave out the most reasonable price quote (by far if I might add). They replaced three pop up sinks for us. They were able to accommodate our schedule and did everything as promised: they gave us a window of time of when they would arrive, called before arriving and gave an update on how long it would take for them to arrive, and then finished the job quickly and efficiently. Ben was so considerate--he even took his shoes off before entering our home without me even mentioning anything. It just so happened that my husband and I were caught in meetings that day while working from home, but Ben was so respectful and did everything without bothering us. We weren't thinking about changing our last bathroom sink, but since Ben was so wonderful, we will be using his services again to replace our last one. Thanks for making everything so easy for us!
I really appreciate the speed and efficiency of Dino's work! He's very knowledgeable and thorough. Thank you so much Dino! I had two toilets back up at the same time. GOOD TIMES! Dino was on it. He got the toilets unclogged and functioning like new really quickly. No problems since. He also made me aware of a couple of other things that need to be repaired as well. Thank you Dino!
I was nervous because I have had other plumbing work done by other people that didn't provide lasting results, nor was it that good. But Dino was really fantastic! I don't even usually care about writing reviews. I always forget that they matter, but I was really wanted to seriously just say thank you and write this review! It really makes a difference when things in your house are operating as they should. Our homes are extremely important, and I think Dino really knows that and he makes sure that you are happy with his work! Quality, kind, efficient, knowledgeable, and thorough work can be really hard to find. I am truly grateful!
Again, thank you so much Dino! You are AWESOME!!! Especially during Covid season.
I had Free Flo do two jobs for me. One was the pressure regulator which improved the pressure in my house even better than the previous time I had it fixed with a different company.
The second job was replacing a water heater with the dripping pan. They also added an expansion tank.
Their recommendations on both jobs were really helpful and made an improvement on both items. They recommended a metal pressure regulator which has worked better than the plastic one we had, the pipe on the dripping pan to lead where we could see if there's a leak and many more.
They were timely and even call me like three days before my schedule time because they had an open spot so that was great.
Steve and the crew were nice and explain things and answer the questions I had.
The only thing that I did not like was that replacing the shut off valve for the water to the water heater was $75; which I don't understand why is so much if they were already at the job site. Must say though, the valve is better than the prior and I guess it wasn't the worst price because I still got it (this is more like a recommendation to them).
Based on the above, I will keep using them and do, and will, recommend them!!
Had an issue with the water pressure in my shower - was able to schedule an appointment quickly, and Nick came on time, was communicative and super helpful. Clearly explained what the problem was, didn't try to upsell me, and did an awesome job of fixing the issue. Definitely recommend!
Really pleased with the service from Steve at Free Flo Rooter and Plumbing. A tenant's sink had backed up so I gave them a call and they sent over a plumber the next day, first thing in the morning. Steve was on time, wore a mask, and was polite and professional. He explained what the process was and afterward, further explained what likely caused the issue and even offered tips as to what I could do to possibly prevent it from happening again. I will definitely keep Steve and Free Flo Rooter on mind the next time something comes up.
patrick M came out the same day we called and cleaned out a clogged drain. professional and effective. highly recommend
I have found our official plumbers - won't be calling anywhere else ! I couldn't be happier with the service Anthony provided for us.
Our upstairs bathtub was terribly clogged and I accidentally dropped a thong down the drain to top it all off ...SO thankful he able to fix that up for us!
Anthony also gave me some helpful DIY tips for another problem I was having with my kitchen faucet .
I truly appreciated that, I've used other plumbers in the past and they would have just charged me to do all this other stuff , not offer me a way to fix it on my own without spending tons of money.
And when they say they are pet friendly , they mean it !! :-) our dogs got some extra love and attention today , and that deserves an extra 5 stars in my book! thanks again !
Guys at free flow were professional and courteous. Had a problem with a water valve. They came out bypassed the issue and installed a new one. Fast, easy and well done. Haven't had a problem since. Would definitely recommend.
Rebecca G.
02/01/2021 12:00:00 SA
Once again, these guys knocked it out of the park! I was scheduled in minutes via their Yelp Messaging feature and had Josh B came back out to install a new garbage disposal because ours was old, smelled awful, and wasn't working as it should. He was prompt, answered all of my questions, and was even ahead of schedule so he squeezed me in sooner than my appointment time! One of our cats also decided to give him a hand with installing the new garbage disposal, lol I cannot recommend this company enough for ALL of your plumbing needs! Thank you endlessly!
We called Free Flo Rooter & Plumbing to help us with a disaster at our home... Our bathroom was overflowing and spewing sewage everywhere!!! We desperately needed help and were referred to Free Flo Rooter & Plumbing. Called them on a Saturday night at 8:00pm (didn't think anyone would be around to help) but Nick arrived within the hour. I was beyond amazed at how quickly he came to take care of our poopy (pun intended) situation! Nick was awesome, he knew what the problem was right a way and within about 20 mins he was able to get the drain to flow temporarily and went out of his way to clean the mess all over the floors. Their crew returned to us on Sunday morning to investigate further, turns out our main sewer line was completely filled with roots! These guys took care of everything... they replaced the old pipes and our problems were solved in 2 days!!
Highly recommend these guys for your plumbing needs!!!!
Thank you Free Flo Rooter & Plumbing and a special thanks to Nick for helping so promptly (on a Saturday night!). Pricing was more than reasonable... Thanks again!!
Steve from Free Flo Rooter did a great job on our leaking garbage disposal and a broken toilet. He gave us a reasonable price for both and brought in help to replace the disposal and fix the toilet about half an hour. Very professional, friendly and quick!
I would give these dudes 17 million stars if it were possible. They have saved the day more times than I can count. Best plumbers in LA, California (probably), and the universe (I wouldn't doubt it).
Quick backstory... I opened a microbrewery in North Hollywood this year... and had a bunch of plumbing issues from a previous contractor. Clogged drains, hot water not running, pipes not connected, floor drains not draining... You name a plumbing problem, and we've had it here.
Josh and Ben were so quick to identify and solve all the issues I've had. Whenever more plumbing issues come up (and I'm sure they will)... I have Free Flo on speed dial.
They've fixed plumbing issues in my house as well -- I can attest that they are equally excellent for both residential and commercial plumbing problems.
Do yourself a favor and call these guys immediately if you're looking for a plumber. I can't say enough good things about Ben and Josh -- They are simply the best.
Highland P.
08/11/2021 12:00:00 SA
Nick came by to look at a sink I thought was backed up and making a weird smell. Turned out I spilled a bottle of plant fertilizer under the sink... nothing needed to be fixed. Nick was cool enough not to charge me and gave me a smart tip on how to make sure my refrigerator water was clean. Would definitely call next time I have a legit plumbing problem. Thanks!
I live in highland park area There was roots in the sewer line and I needed a hydro jetter to cut out all the root intrusion and then they ran a camera to show how everything is cleared up but told me that there is hair line cracks in main line that need to be replaced eventually. The good thing about free flo is they aren't pushy and explain everything and answer all questions. They don't Try to upsell.
I will definitely be hiring these guys again and again for any plumbing needs. After getting a few quotes, we decided to go with Free Flo for a repipe to replace a corroded mess of galvanized steel, cheap copper, and cracked cast iron with proper and good quality copper/PVC. We had worked with them about a year before - they were the only ones out of 3 different companies who successfully hydrojetted the sewer clean from a massive ficus root intrusion - and had a good experience then too.
From start to finish, Nick was super knowledgeable, great at explaining and communicating, and reliable. He's really generous with his time and makes sure you understand what's going on and that everything is in working order when they leave. He and his guys did the job quickly and neatly. After they left, when I found a leak due to major calcification on the water heater pressure relief valve, Nick was back immediately to replace the part, even though it's not the repipe's fault that the fact that LA water is basically made of stone.
Highly recommend these guys. This was a huge project and every part of it was easy and smooth.
I had a shower drain clotted up on Friday night. I contacted Free Flo next morning as a first time customer and was scheduled for a 3-5 pm visit. I was surprised when they contacted me again for an earlier visit at 1 pm and arrived on time.
The plumber quickly snaked out the shower drain and the price was very reasonable. Do to covid 19, they weren't accepting cash, but I had no problems with that. The plumber was clean and wore a mask even though it was 107 degrees outside. The job was done cleanly and professionally in a short amount of time.
Overall, I was very satisfied. It's a great experience to find the right professionals when things go wrong. So thank you very much to the people working at Free Flo.
Called on a Sunday for a backed up toilet expecting to get reamed. Me, not the toilet. Surprised at their super honest rate. Friends said be wary, to good to be true. Not. Nick came out and snakes and video taped the problem for me. Explained everything he was doing and then gave me a bid for future work on replacing pipe with root damage.
These guys are amazing, friendly, professional, and really know their stuff. Nick is great.
This is my second time using this team, and I'm committed. Their technicians are on time, respectful of your space and schedule, quick and efficient, and fair on price. It also doesn't hurt that they're dog friendly (and completely friendly and unphased by my curious and somewhat worried pointer). Thanks for getting my sinks all fixed up!
Awesome work. Did multiple (complex) jobs at my house and did it with great detail. Was on time and pleasant. Will certainly use them again. THANK YOU to Anthony.
A plumber you can trust!!! They tell it like it is, courteous, knowledgeable, pleasant, affortable and can fix the problem quickly. Definitely would work with them again.
Benjamin C.
09/12/2020 12:00:00 SA
Called on Saturday afternoon and was quoted $120 for rooter work, almost 50% cheaper than the average estimate I received. Anthony came by less than two hours later and used a camera to clear the clog through a clean-out. He showed me how bad the roots were and explained that a rooter was too risky to attempt on account of there being cracks in the clay line. He recommended a hydro jet (~$680) or to just replace the line. Ended up paying $95 for the service with a credit towards the hydro jet in the future if we decide to go with that.
Overall happy with the caution and friendly advice that Anthony gave. Would recommend for the future.
Impressed! I was looking to do hydrojetting for my 30+ year old house and had looked on trusty Yelp. Free Flo Rooter had tons of positive reviews which I am pleased to say is ALL TRUE! I had the pleasant experience of communicating with Rafee and he was able to provide me a very reasonable quote with the photos I sent over. Better yet he was able to schedule me for a same day appointment. WOW!!
The technician Vince came to my house and was courteous and professional. He also ran the camera after cleanup to make sure we can see for ourselves how great the line looked.
My mom was at my house when this got done and now she is getting it for hers too. We love the service and have no hesitation in recommending this company to our family and friends.
Very fair price and fast service.
Nick was exceptionally good.
We will definitely use them again.
Highly recommend.
Ken O.
12/07/2020 12:00:00 SA
We just bought a new home and needed a water pressure regulator installed. Ben came by and got the job done quickly. Very professional and friendly. We got a quote from someone else for 4x the amount Ben charged. Really glad we found Free Flo on Yelp. Would definitely recommend for your plumbing needs.
Alexis A.
08/02/2021 12:00:00 SA
Had a leaking toilet and needed service to be done quick. Thank you josh for the great and reliable work!!
Best plumber in east LA. These guys are smart and honest - worked with both Nick and Ben and both are great guys and great at their job. Thank you Free Flo!
Anthony was great! He was polite and respectful. He diagnosed our bathroom sink problem, talked through it with me, and proceeded to stay until the work was done. After completing fixing our line problem, he gave a complete analysis of what the problem was. Then he stayed for an additional 10-15 minutes to clean everything up. When Anthony left, the bathroom was as clean, even cleaner, than when he arrived. It's hard to find a good plumber, but I will be using Free Flo Rooter and asking for Anthony from now on for all my plumbing issues. Thank you so much, Anthony!
I got a panicked phone call from a neighbor saying her bathroom is literally full of s$&t! She didn't need my help with anything, but she did want to use my bathroom to clean herself up after they had a blockage and it backed up into the house. It was a funny experience for me, since I didn't have to clean up any s#$t. But it did make me pause, consider the age and condition of my own plumbing, and elect to call Free Flo Rooter for an inspection. Patrick came out. He was on time, a great communicator, easy to work with, professional, and gave us a few recommendations to ensure we would stay blockage free. We scheduled the additional work, installing two clean outs (our house didn't have any) and descaling the pipes under the house. Patrick and the rest of the crew did a fantastic job. I can't begin to describe how happy my wife and I were with the work. It's never fun writing a big check, but they did such a great job that it made paying the bill as painless as possible. Most importantly, the quality of work, professionalism, and easy of working with them means we are installing a tankless hot water heater with recirculating pump this winter. I don't know a bigger compliment than choosing to get additional work done.
Narek and his team were incredible. They were timely, quick, professional,
a great value and a pleasure to work with. I would absolutely recommend Free Flo Rooter and will continue to use them in the future for any all plumbing needs.
Needed help with a water heater. They answered all my questions quickly gave me good advice and I had hot water once again by the end of the day. Extremely professional, helpful and knowledgeable. Would highly recommend.
Alan L.
11/04/2020 12:00:00 SA
Thanks, Nick and Chuy for coming to our rescue again! We have an appt that's built in the late '70s and the copper pipe is at the end of its service life, so pinhole leak is nothing new to us, and we had our fair share of working with different plumbers. Free Flo in my opinion is one of the best in terms of workmanship and price. And not only do they do a great job, but they also make sure everything is spotless after they are done.
Our toilet got clogged and we called another plumbing company and got a high estimate. They say whenever you have a problem, there is typically more than one way to solve it and due to the high costs we wanted a second opinion.
We contacted FreeFlo Rooter to see if they would go down the same route or come up with another solution. Josh came in and validated the problem but recommended a more logical less expensive method of fixing the problem. He and his team took the extra time to analyze the problem thoroughly first to come up a logical way of fixing it. They did all of this free of cost. Josh didn't waste time trying to make a sales pitch. He told the problem as is and how he would solve it. Josh answered all our questions in lay mans terms so we understood exactly what was going to happen to fix the issue. We appreciated the honesty and decided to move forward.
Josh and team were very professional all throughout. The job was done in time and as promised. Josh and team were very extremely easy to work with. We will definitely be considering FreeFlo for any plumbing needs in the future
Nick came out on a sunday and cleaned a clogged pipe i had was very quick and professional will definately be using again!
Steve quickly diagnosed our plumbing issue that others were not able to. He arrived on time, was prepared, and clearly communicated the problem and how it was fixed. He answered any questions we had. I would definitely recommend Free Flo Rooter and Plumbing to anyone looking for a good plumber. Thank you so much!
These guys are amazing! They responded to my questions via Yelp immediately and scheduled a time to come out and take a look at the garbage disposal the same day. He was on time and was wearing a face mask and gloves. The garbage disposal wasn't broken but just needed to be reset and unclogged. Also, he showed us how to unclog it and reset it for the future. He even gave us his Allen wrench to turn it if we need to later. He was so kind! He didn't even charge us. And as he was heading out he saw some skate decks we had and he stopped and was so polite and asked if he could admire them. A+ service. Thank you!
Thankful that you were able to send someone within a few hours of calling. I appreciate the quick response to an urgent situation.
Ann W.
07/09/2020 12:00:00 SA
Anthony and helper were awesome! Thank you!! They came masked during this COVID-19 time (very respectful.) I masked up for them, too. Anthony was polite, friendly, and did great work (above and beyond.) He came out the same day I called and was incredibly reasonable in cost. I even learned how to take care of my drains and calcium build up. Also, my dog liked him/them; that's saying a lot!
Josh from free flo was super responsive and most important at all very honest with his recommendations ! Him and his team was fast to help us take out the roots growing in our pipes and even advices us on what to do with insurance too ! We highly recommend free flo for all your plumbing needs !!!
Thanks to Steve, who was professional, on time, and thorough in servicing our tankless water heater today.
We had a sewage issue in our house. We reached out to a plumbing company who said it would cost a lot of money to fix it so we wanted a second opinion. We called up Free Flo Rooter based on the good reviews and how many people said they were honest.
Josh and team came the next day and said they have a way to fix the issue in a more economical and practical manner. Since the issue could come up again in different other areas of the drainage and the old drainage was set up in a long winded way, it would cost us more to fix the current issue and other issues that would come up in the upcoming years. It made more sense to just redo the entire drainage and route it in a way in the house that would be more practical and economical. Josh came up with this idea knowing it would save us more money showing that Free Flo Rooter thinks of their customers and not just make money.
We are very happy that we chose them for the job. If you want an honest pluming company, look no further. Free Flo Rooter is the one you should go with.
The first person I spoke to on the phone, John, was very professional and easy to communicate with. I had a clogged drain that I couldn't get unclogged for the life of me and exhausted every solution I could.
This was for a business location also so it was something I needed fixed ASAP.
He got one of his plumbers to service our location in no time with a reasonable ETA which was sooner than expected.
The experience with the plumber, his name was Nick, was great. He contacted me letting me know he can make it over sooner then the expected time which worked out great.
He was able to fix the drain quickly so that we could continue with our work operations and followed up with me the following day to make sure we weren't experiencing anymore issues.
This is the 3rd time that I've had to have help with plumbing issues and I call Free Flo every time. They always answer their phone, are able to give estimates before coming (to be prepared) and seem to always find time in their schedule to see me within a short amount of time.
Anthony came out to help me with my kitchen sink that wouldn't drain and to look at toilet with a bad seal. He called prior to coming over, asked me to explain what I needed help with so he could be prepared when he got here and was just overall awesome. We discussed the cost, did paperwork prior so you know everything was kosher & legit. During the work, he explained everything that was happening, gave me some great recommendations and came back the next day to install my new toilet too. I asked a lot of questions since I'm pretty curious and he entertained me by answering them! He came in masked up (for COVID), and I honestly don't think I've ever met anyone so clean!! He cleaned up everything, took out all the trash, rinsed down the patio, did a lovely seal job on the new toilet - spic & span!
Love this company - they are totally on the up & up and Anthony was really just amazing. I'd recommend them for plumbing issues any time... ask for Anthony!
(Bonus : my pups LOVED him - always a good sign & helpful when I don't have to deal with them going nuts when someone is over!)
A neighbor recommended us this company because they took care of an urgent plumbing job. They came out within an hour for that big leak. Ben was the plumber that day.
We had some loud noises coming from the valve of the toilet, and a poor-functioning bathroom faucet. It's not as urgent and we're scheduled in a couple days. Josh was our plumber. He called us when he's on the way and just took care of our problems within seconds without charging us anything! We appreciated him being on time, and explaining to us what went wrong and the remaining life of the toilet valve.
Dr. Michael P.
11/17/2020
My kitchen faucet broke after 13 years and these guys again did an awesome job, showed up on time, gave me an absolutely fair quote, did excellent work, and showed me the quality parts that they bought to do the job. He also attached an instant hot water heater.
I asked for their help in reattaching a drainage pipe outside the house and they showed me a relatively easy way to fix it myself to save some money... most contractors would've simply given me a quote and been happy to make extra money.
These guys are honest and amazing... Anthony even put on shoe covers to protect my home... wore a mask and gloves the entire time.... texted me when he was on his way and when he got here.
I've been heartily recommending them to all of my patients )that need excellent plumbing work at an extremely reasonable price) since the first job they did on repairing my Watermain and will continue to do so.
Thank you again guys!
DocMikeChiro
A. H.
03/10/2022 12:00:00 SA
osh came out to my house (on time) after we had a bubbling toilet and our washing machine wasn't draining, but it was intermittent. We have a fairly complicated plumbing situation and we share a sewage system with our neighbors and a sump pit/pump. He opened up the check valve and immediately told me the problem was with the pump system but that he could run a camera if I wanted to make sure. Just as he predicted, there was no blockage to be seen. He showed me and told me what we were looking at as we went through feeding the camera line. I was very happy with his professionalism and service. Will be calling him first for any future plumbing needs, which I hope not to have :-)
tim l.
10/08/2021 12:00:00 SA
Reached out over yelp for an estimate. I spoke to Rafee and he and his brothers were awesome to work with. They gave me an estimate and were very honest and receptive. Quick response and great communication. Nick came to do the repairs and he is the man. It's nice to know that there are still trustworthy, good people out there. I would highly recommend them to anyone looking for plumbing services and will look to them for any future plumbing work I need. Thanks again guys!
Josh was just over and, wow, he really snaked my pipe. Patient and attentive under my sink, he made me feel like he was in control of all my clogs. Latex-laden hands slow at first, gentle, not to further destroy the 1950s tubing. Eyes affixed as Josh honed his craft, like watching an inspired artist. Focus, stopping only momentarily to tell me, these pipes aren't the best.
But I knew Josh really meant, you're the best
A purposeful dance the snake went in and out.
Plumbing ignites with passion, hair, and the sludge of twenty or so years. Dirty faucet dripping, low flow until his Midas touch made my faucet squirt like never before!
*lights cigarette. 10/10 would recommend
These guys were great. Super Responsive. Josh was very communicative. The thing I liked best is that they were honest. They assessed my situation, the options, and what was the best way to address the problem. I highly recommend this company.
Jimmy O.
09/03/2021 12:00:00 SA
N.P. From free Flo Rooter was great and I'll definitely recommend.
He is honest and responsive, thorough, and clean. Price was competitive as well. What else do you need? He even took extra effort to pick up the specific parts all the way down to the valley while instructing team to initiate the work and still fix the leak from both shower and tab in one day.
My shower handle broke off and took the cartridge stem with it which made it nearly impossible to pull out the old cartridge. After trying for two hours, I said no mas let's call a plumber.
Checked around for plumbers that could do the job. One plumber said he doesnt provide this type of service. Another said the only way to remove the old cartridge is to cut into the wall and access the piping which would be costly.
Ben from Free Flo Plumbing looked at it and instantly says no problem I can get it out. He broke it down piece by piece and in less than an hour the old cartridge was completely out and the new cartridge installed. My shower is back flowing. Very impressed with Ben's skill level.
Thank you Anthony and Luis!
We had a problem with our bathroom sink and shower. Anthony and Luis save us! They gave great and efficient service. Theyre also so polite and nice!
Nick did it again!! Poor guy, he spent a long heartbreaking resolving our issue with our bathroom sink. Unfortunately, my son (we think and it's happen before) dropped a lego piece down the drain. The piece was so powerful that it tore nicks brand new snake cable!! He was able to stop the clog by clearing out the sludge and replacing the Drain pipe with one that was much wider and more free flowing!! There was so much sludge it turned his brand new gloves black!! Thank you nick for fixing our clogged sink and sorry about your cable...
We needed to replace the old valves under kitchen sink. Both hot and cold water. Josh and Anthony came. Made it real quick. Professional. And amazing.
Once again, Free Flo saved me from a kitchen sink disaster. Anthony, you ROCK! Thank you so much!
My tankless water heater broke and Steve from Free Flo Rooter + Plumbing came out to survey the situation in a quick and timely manner. When it turned out that we needed to replace the system itself, the communication from Steve was prompt and clear. Pricing was fair. I will definitely be using their services again in the future!
tim l.
10/08/2021 12:00:00 SA
Reached out over yelp for an estimate. I spoke to Rafee and he and his brothers were awesome to work with. They gave me an estimate and were very honest and receptive. Quick response and great communication. Nick came to do the repairs and he is the man. It's nice to know that there are still trustworthy, good people out there. I would highly recommend them to anyone looking for plumbing services and will look to them for any future plumbing work I need. Thanks again guys!
Josh was just over and, wow, he really snaked my pipe. Patient and attentive under my sink, he made me feel like he was in control of all my clogs. Latex-laden hands slow at first, gentle, not to further destroy the 1950s tubing. Eyes affixed as Josh honed his craft, like watching an inspired artist. Focus, stopping only momentarily to tell me, these pipes aren't the best.
But I knew Josh really meant, you're the best
A purposeful dance the snake went in and out.
Plumbing ignites with passion, hair, and the sludge of twenty or so years. Dirty faucet dripping, low flow until his Midas touch made my faucet squirt like never before!
*lights cigarette. 10/10 would recommend
These guys were great. Super Responsive. Josh was very communicative. The thing I liked best is that they were honest. They assessed my situation, the options, and what was the best way to address the problem. I highly recommend this company.
Jimmy O.
09/03/2021 12:00:00 SA
N.P. From free Flo Rooter was great and I'll definitely recommend.
He is honest and responsive, thorough, and clean. Price was competitive as well. What else do you need? He even took extra effort to pick up the specific parts all the way down to the valley while instructing team to initiate the work and still fix the leak from both shower and tab in one day.
My shower handle broke off and took the cartridge stem with it which made it nearly impossible to pull out the old cartridge. After trying for two hours, I said no mas let's call a plumber.
Checked around for plumbers that could do the job. One plumber said he doesnt provide this type of service. Another said the only way to remove the old cartridge is to cut into the wall and access the piping which would be costly.
Ben from Free Flo Plumbing looked at it and instantly says no problem I can get it out. He broke it down piece by piece and in less than an hour the old cartridge was completely out and the new cartridge installed. My shower is back flowing. Very impressed with Ben's skill level.
Thank you Anthony and Luis!
We had a problem with our bathroom sink and shower. Anthony and Luis save us! They gave great and efficient service. Theyre also so polite and nice!
Nick did it again!! Poor guy, he spent a long heartbreaking resolving our issue with our bathroom sink. Unfortunately, my son (we think and it's happen before) dropped a lego piece down the drain. The piece was so powerful that it tore nicks brand new snake cable!! He was able to stop the clog by clearing out the sludge and replacing the Drain pipe with one that was much wider and more free flowing!! There was so much sludge it turned his brand new gloves black!! Thank you nick for fixing our clogged sink and sorry about your cable...
We needed to replace the old valves under kitchen sink. Both hot and cold water. Josh and Anthony came. Made it real quick. Professional. And amazing.
Once again, Free Flo saved me from a kitchen sink disaster. Anthony, you ROCK! Thank you so much!
My tankless water heater broke and Steve from Free Flo Rooter + Plumbing came out to survey the situation in a quick and timely manner. When it turned out that we needed to replace the system itself, the communication from Steve was prompt and clear. Pricing was fair. I will definitely be using their services again in the future!
These guys are what the reviews say we called for a hydro jet had ben come out jet our roots all out and showed us with a camera
Ossama S.
11/05/2021 12:00:00 SA
Over the past four years, Josh and his team have been my answer to anything and everything plumbing. They always respond within minutes to a call or text and even at times when I've had emergencies they've guided me through the situation and assured me they would get to me as soon as possible and get it resolved which they've done every time.
Highly recommended.
Grant L.
09/09/2020 12:00:00 SA
Yo.
These guys beat the other quotes I got by 25%, were in touch for an estimate right away, and before dinner I had a brand new water heater installed.
On top of that, Anthony and Ben were as nice as you can ask for (and masked up for COVID), and showed me why others in my complex recommended them so highly.
There is no way I am calling anybody else for plumbing before calling these guys, and neither should you.
Darren L.
05/03/2022 12:00:00 SA
Josh provided great service and helped fix a clogged bathtub. Really appreciate the help!
Free Flo was able to come out last minute (same day) to unclog my main line. They fixed the issue quickly and made sure to be thorough. They were also pretty clean and made sure to wash away any mess by the exterior of the main line.
Jay S.
12/11/2021 12:00:00 SA
Highly recommend this company. Came really quick on same day request and got my drain problem fixed within an hour for Hydro-jetting. Awesome job. Great communication and Trust. Good people Ben and Anthony! Will definitely use their service again! Thanks guys! Most importantly felt good after everything said and done.
We had our hot water give out and needed someone to come over stat. Josh and his partner were here within hours, quickly diagnosed the problem, gave us some suggestions and advice and were on their way. Extremely friendly, very knowledgeable.
My toilet has been making strange hissing sound for the past few weeks and I didn't want to leave it unattended so I called Free Flo Rooter this morning hoping to get someone who can help me as soon as possible.
Ben answered my call and listened to what the problem was, and he came over to my house with protective equipment within an hour. He was able to quickly assess the problem and told me what exactly was need to be replaced.
While Ben was changing the fill valve, I notice he was constantly wiping the floor to keep the working area clean (which I value tremendously), which showed his attention to detail that not many plumbers do. He also helped with the clog in my daughter's bathroom sink without charging me extra!
Ben is very down to earth, honest, and professional. I am so glad I found Free Flo Rooter and now I have a go to plumber going forward. I think Free Flo Rooter deserves every star they received on Yelp!
My shower was backed up and I read these guys reviews, they had great reviews and now I know why. They're very professional and quick to the rescue. Anthony came out shortly after my call and he fixed everything super quick. Very professional and overall nice guy! He even cleaned up after himself. Good, honest quality service.
BM V.
12/04/2019 12:00:00 SA
I've lived in Pasadena for 5 years and these guys have been the first company I call when there is a plumbing issue at my place. Josh and his crew are pros and they've handled problems with my kitchen sink, hot water heater, and they just installed a sump pump so my garage won't flood anymore when it rains.
I called about the sump pump yesterday, they came out to give it a look the same day and provided me with an estimate. The next day they sent a crew to fix my pump before the next rain gets here.
Bottom line: good, honest local business. Next time there is a problem these guys will be the first I call.
Free Flo came to the rescue for me on a particularly rough day - in the middle of the COVID-19 crisis and after the citywide curfew, they still managed to come out same day to clear my only toilet. They were very quick to respond to my request on Yelp and worked me into their schedule, even though it was a busy day.
Josh arrived right in the middle of the service window they had quoted, and quickly got to work. Luckily my issue was pretty simple and he was able to get it done in about 5 minutes - he was also clear and up front about the costs and the approach. I appreciated that he let me wait outside and receive an email invoice to minimize exposure.
I can see why everyone else has had good experiences with this company and I would definitely use them again for any future plumbing needs!
Our landlord has used Free Flo Rooter for years and whenever the toilet starts to run we give them a call. They answer immediately, and usually have a plumber to our house either same day or within 24 hours. Today we had a running toilet and one that continued to clog. Nick P came by today, calling me an hour out and letting us know that he was on his way (very respectful to keep us up to date with his timing.) He fixed one toilet with his own tools and ran to a service center to fix another, and was back in an hour. Both are fixed and running pleasantly. Nick is a very pleasant man. We strongly recommend these guys!
Taline M.
09/03/2020 12:00:00 SA
These guys are lifesavers multiple times over, it's time for me to write a review! This time around they are here at 10:15 pm fixing a leak that could have become an even larger problem if it hadn't been taken care immediately. If you want reliable, professional, and REASONABLE! I promise you if you use FREE-FLO you will never use another plumbing service again.
Anthony is one sharp expert. We use Free Flo all the time and always appreciate Anthony's solid work and honest feedback. I've had various issues Anthony always shows up on time to make sure things are ok and gives us options to fix the problem. I will always trust and use Anthony for future projects and investment properties. He is the reason why I'm a loyal customer.
Patrick was awesome. He was the third plumber I had to call because the previous two companies weren't able to fix the issue, and was the only one to actually fix the problem. My kitchen sink was clogged. Patrick came by, diagnosed the issue, came back with the right equipment and tools, and cleared the block. I don't usually leave Yelp reviews but Patrick & the owner were incredibly chill, easy to communicate with, and were determined to fix the problem at a very fair price. Thank you.
Quick, honest, friendly. Those three words come to mind when dealing with Free Flo.
It was a Sunday afternoon, I had just come back home and noticed the water in the bathroom. I had tried for over an hour to snake it myself, but it was no use. I got on the Yelp app and requested 6 quotes to hydrojet my drain. The Yelp app was easy to use, and within minutes, I got a quote from Free Flo and another company. I messaged Rafee, who gave me the straightforward, better pricing and we agreed he would do the hydrojetting and camera that day and leave me a receipt. He said he took credit, cash, and check. He told me Ben would be contacting me.
When Ben contacted me, he was professional and down to earth. He told me he would be at my place in 25 minutes. He came with his truck and jetter in tow. I had my drain hydrojetted by another company in the past, but it wasn't the same type of machine like this monster. This machine had a huge reservoir and large diameter long hose, which easily traveled my 100 feet to the city sewer. Ben set it up quick and it easily took care of my blockage in one pass! I enjoyed talking to Ben, he loves what he does and he has so many cool tools/toys! :)
Ben stated he's been doing plumbing for over 20 years, with his brother Rafee. I love family owned businesses. Free Flo can do all types of plumbing, so whatever your plumbing needs are, they can help you out. I was so happy to have my problems solved SO FAST with no hassle, on a Sunday! I would call them again for sure. The employees are great, the price is great, the work is great, and quick!
I did eventually get other quotes, but all the other quotes came in after the work had already been done. And most of them were 2-4 times the price quoted by Free Flo!
Ian V.
06/06/2019 12:00:00 SA
My house was built in 1945 and has had numerous additions by prior owners over the years.
Needless to say there was a lot of dysfunction with the plumbing as well as old clay pipes for the sewer line that no longer did the job.
Free Flo came out quickly and in one day redid all of the sewer line under the house, added clean-outs and added the earthquake shut off valve to the gas line. Very fair price and I now have lots of peace of mind.
My home will be much more marketable with these improvments when we are ready to upgrade.
These guys always come through. This time we had a tech by the name of Anthony which was super thorough and friendly. He fixed my shower and toilet right away! These guys are definitely a company you can trust . Always reliable
Steve was so helpful and friendly. He was able to fix the plumbing issue for an affordable rate and shared his knowledge throughout the process. Will definitely reach out again if issues come up!
Anthony called before he showed up and was on time. Very knowledgeable and got the work done quickly and efficiently. He even took the time to explain what he was doing and why, which I really appreciate since I like to do things myself as much as possible.
Definitely going to keep their number handy and call Anthony next time something comes up.
Steve was fantastic! Free Flo was very quick to respond when I reached out last week and they set me up with an appointment. Steve was on time, called ahead, worked quickly and efficiently, and was super friendly! He explained everything thoroughly. Great guy! My dog thought so too! I will be recommending you to friends and neighbors. Thank you Steve!
Kevin R.
10/04/2020 12:00:00 SA
First off, let me say I am absolutely blown away beyond all expectations with this company. I wish I could give 6 stars to this company.
Little back story, had a clogged drain/sink in the garage. Hired a company who was unable to unclog the drain and suggested replacing the entire pipe (15ft) which might I add this process took only 15-25 mins to come to that diagnosis of the problem. We were unable to do laundry for a few days which is not fun with 2 kids that are always dirty.
Contacted Ben at Free Flo rooter and told him the situation and he came within the hour on a Sunday.
Ben was super friendly, respectful, compassionate and experienced. He cares about his customers, wants the job done correctly and is informative about everything he is doing. He was very confident he could fix the clog that another company could not unclog.
Sure enough within 30 mins my drain was fully functioning and draining like a champ.
Ben has just earned a customer for LIFE. I will never go to any other company for any plumbing job.
He will definitely have the business of my friends and family as well.
Thank you very much for your customer service and professionalism Ben!! A++ 5 stars without a doubt.
My tenant called me that there is water leak under the brand new fridge.I start look for plumbing but only Steve response quickly and fix it on same day even it's so late of the day. He sent me pictures what it looks like and it looks so good. I appreciate him working so late until finished the job.
Unfortunately, we have had a series of plumbing issues over the last several days at both our house and at our daughter's residence. In all cases, Nick came out and solved the problems. One problem was related to a dishwasher leak under the sink, another was a faulty valve that wouldn't close. Nick is so good about explaining the situation, procuring the correct parts, and asking all of the relevant questions so when he arrives, he is totally prepared. I would recommend Free Flo to anyone having plumbing problems.
Very quick to respond to online request, very professional, fixed things quickly. They diagnosed a clog in the pipes and repaired everything. It works perfectly and no problems anymore. And honestly the best customer service I've ever encountered!!! Pick them and you will he happy you did
Anthony was incredible. I had no idea what was happening with our sink and he was incredibly knowledgeable when explaining to me what was happening! He is funny and kind and very , very neat and tidy within our home. Although I hope to not have to hire a Plummer again, I know I will have to and Anthony will be the first call.
They are nice guys who do a good job. I would recommend their services. Had a small issue and the manager resolved it right away. Thank you for your help.
Found these guys on trusty Yelp and I'm glad I did. After getting multiple estimates I decided to go with Nick and Free Flo Rooter. The sewer and drain experts if you ask me. After multiple plumbers giving me multiple options with price points ranging in various ranges i decided to go with them because from the beginning trust was established and Communication was thorough with the owner Rafee on yelp messaging back.
Instead of doing a repair like the first plumber told me to do and him trying to up sell me on things I didn't need to do. Nick went and took pictures of everything I was not able to see and explained to me that the pipes were all put in at the same time that if one went out they were all going to go out soon. Instead of doing a repair on a section and ultimately spending more money by doing everything in sections he gave me a great price to change out the entire plumbing underneath our home.
I would like to thank you guys again for all the hard work great communication and the great communication.
My dishwasher stopped draining and, after trying a few things, I called FreeFlo. They came out a day earlier than scheduled (calling to make sure it was ok, which was lovely), and Nick did a great job. Basically, they fixed some shoddy work done by a previous plumber who had replaced my faucet. He was fast, clean, & talked me through what he was doing. 10/10 would recommend.
Always my go-to plumbers for everything! They know their stuff and are always honest about whether work needs doing.
Anthony did a great job with our clogged sink! Great communication, efficient, and explained everything. Did a thorough job and sealed a part of the pipe that was not previously sealed properly. Highly recommend!
my noritz tankless water heater broke only after 3.5 years and with the horrible worthless noritz warranty, i needed to replace the whole system. called josh and he was out here the very next day. installation was fast! price is fair for this Navien tankless water heater. we have used josh before and i highly recommend! thanks man
Hao C.
07/06/2021 12:00:00 SA
Great service by Anthony. Honest, reliable and very professional. Would definitely use again.
These plumbers are one of a kind. My wife, Victoria, called them tonight, as they had come before, to fix a gas leak occurring at the emergency valve shut off. Ben and Josh came that same night and fixed the emergency valve. As they worked, they spoke to us and made us at ease considering we were concerned about not having any more leaks. It was a great way to spend a night, even on Father's Day.
Ben and Josh were so accommodating and understood how urgent this was. To come on the same night as the call is unheard of and it was not expected. Their customer service skills are amazing and they go above and beyond for them.
I can honestly say we found our new plumbers. They were honest, friendly, and efficient in the beginning, middle, and end. I would definitely recommend them for any of their services. I know I will definitely call them again when needed.
Thank you Josh and Ben and keep up the awesome work that you do!
Gary P.
08/11/2021 12:00:00 SA
Anthony was great, he called ahead of schedule and arrived sooner than expected. He diagnosed the problem and fixed it quickly. This team is fast, tidy, and professional. Would definitely use their services again.
I wish I could give them a million stars.
Flo and Anthony came to my rescue, my drains were all backed up, I was not able to flush my toilet without fearing that it would flood my bathroom floors.
They are absolutely the BEST, and you all know I rarely or never say anyone is the BEST, but they are.
I was able to send them a message using the Yelp app, and within seconds they reply back that they would be able to have someone be at my house almost immediately. It took them 30 mins to arrive, other companies gave me a time range I called around 830 am and they told me 11-1, your girl has things to do and places to be, we all want things done right away especially when it comes to this.
Right away they got to work, they clear out my main drain, but also the one near the kitchen and last but not least they even clean the drain from my shower.... yes my hair was backing up my shower, guilty.
They really took care of me, they treated me like I am family. I would recommend them to all my friends, family, and ALL MY YELPERS!
Plus they guarantee their work, so you have that reassurance.
PS to my Asian peeps, they were also nice enough to take off their shoes without me having to ask.
Till next time Yelp, I am jumping into the shower now.
I was hearing a water noise and called free flo for help. I received a service call from Anthony. He was the best! Extremely thorough and professional. He really took the time to try and troubleshoot the issue and did everything he could to try and diagnose the problem. I appreciate him taking the time to explain potential problems and talk through the implications of each one. Thank you Anthony! Highly recommend.
JandC H.
02/08/2022 12:00:00 SA
I wish we didn't need to call them again but our home is old and has some plumbing issues. We had a tub that was backing up stuff from the kitchen sink. Even though they were really busy, Anthony came the next morning and figured out the issue right away. He gave us advice on preventative measures we could take so we don't need to call them again for a long time. I can't say enough great things about Free Flo Rooter & Plumbing.
Kelly m.
08/09/2021 12:00:00 SA
This is an update to add to my review about service recently. I have used this company before and called them out again this time for a gas leak they repaired the minor gas leak and I had my gas restored the next day thank you so much for coming out
Josh was the absolute best! He went above and beyond to get our hot water heater working again. Even though he was busy, he was determined to get us hot water again as soon as possible. Super thankful!!
Margaret P.
04/01/2019 12:00:00 SA
I cannot rave about this plumbing company enough! If you ever need a plumber, these are the guys to call, or in my case, request a quote via the Yelp app!
We started having issues on Saturday morning with our restroom. Long story short, our main line was clogged. We thought it would be an easy fix by going to Home Depot and buying some supplies based on some recommendations by some of the employees there. None of the supplies we bought worked, which led us to the next step...call a plumber. At this point, it was already 9PM. I was so frustrated that I couldn't use the restroom in the comfort at my home. I searched for a plumber via the Yelp app and found this company. Within 10 minutes, I got a response from a business, which happened to be Free Flo. These guys run 24 hours! They said they could send a technician over to check out the problem, which was crazy to me as it was already 10:30PM, but hey, I needed a restroom, so I took the offer.
They came and took a look at the issue. It turned out that it was bigger than anticipated, so they said they'd come back in the morning as they needed to use certain tools and we'd be disturbing the neighbors.
The next morning they arrived and took care of the problem right away! These guys are extremely professional and made sure they cleaned up their mess as well, leaving it completely effortless for us - SCORE!
Thank you, Free Flo for all of your awesome help! I'll be sure to keep you guys in mind if there's anyone that's in need of plumbing work!
I was told by the gas company that we needed to replace the thermal couple. On researching available technicians I came across this company and reached out. Ben was tremendously helpful and friendly. He was able to coordinate a visit a few hours after I initially reached out. (Mind you, it is after hours). Pricing seemed very fair to me, especially considering the short notice. He was very respectful to the house by removing his shoes and wearing a mask. The replace and repair was done quickly. He left us feeling confident in his work.
Much thanks to you, Ben!
Josh and his team are very knowledgeable and provided excellent service. I originally had them come over to give me an estimate on a job for leaking fridge line, and out of the three companies I had called out, Free Flo was the only one who provided me with clear photos and description on what they are going to do to fix, as well as to point out what other part of the house needed repairing. The other companies only went into the crawlspace to the fridge line, but Josh actually crawl through the entire house and locate&record other problems that he saw needed fixing. Because of that extra effort, we actually discovered leaks in the other part of the house the other companies did not see. I ended up giving the team other projects around the house that needed fixing because I like the way they conduct business. I will definitely be reaching out to them for future plumbing related jobs!
Vivian T.
09/08/2020 12:00:00 SA
I had a plumbing emergency and Free Flo sent out Steve. Steve was extremely courteous and even earlier than he quoted me. He came in and fixed my problem immediately. I couldn't imagine using anyone other plumbers than Free Flo and Steve!!!
Thank you Steve for being polite, expedient and so professional. I highly recommend Steve and team.
Yellow J.
03/02/2021 12:00:00 SA
I chose Free Flo plumbing to install a garbage disposal because they were local and because of their outstanding online reviews. They scheduled a convenient appointment and showed up on time. Anthony was amazing, he was polite, knowledgeable and courteous and was able to solve what turned out to be a tricky installation.
I highly recommend Free Flo and will call them for my future plumbing needs.
I was constantly getting backed up drains in my house and back flow of waste coming out of my clean out drain. Nick came out and diagnosed the problem instantly and the work began ASAP. A trenchless pipe replacement was done and I couldn't have been happier. We saw huge amounts of roots and waste come out of our sewer lines. Once installed, they hydro jetted just to be sure my houses pipes were in clean condition. They were very professional, fast, and really knew what they were doing. Nick took his time and explained every step of the process. I'm glad I chose to work with Free Flo Rooter.
Nathan W.
08/07/2020 12:00:00 SA
I highly recommend Free Flo!
We were having problems with one of our toilets, and despite calling multiple plumbers over the last year, none of them had been able or willing to figure out a long-term solution. We kept putting off addressing it further due to COVID, but finally decided we needed to get it fixed and found Steve on Yelp. The great thing is that Steve and his whole crew work their hardest to provide safe service to their customers during the pandemic. They bring their own PPE and practice social distancing.
Steve approaches plumbing problems in a very logical way and does a great job of communicating his thought process and what he thinks is the most sensible course of action, allowing the customer to make an informed decision.
Other plumbers were worried about removing the old toilet, which had been glued to the tiles, because they were afraid of damaging the tiles. Steve took on the job and was able to get the toilet out without damaging the floor. (Although he was very clear up front about the potential risk of damage.)
He then discovered a root intrusion in the pipes. The next day, he and his crew were out jackhammering the driveway to access the pipe, which they fixed (and installed a two-way clean out at the same time). They were incredibly quick and had the job done in a matter of hours. They cleaned up so well that you never would have known construction had been happening a few hours before.
They even did me the favor of picking up the new toilet I had ordered from Home Depot so that I didn't have to make the trip over there.
From beginning to end, I have nothing but good things to say about Free Flo. Their rates are competitive as well, which is an added bonus.
Donglin Z.
07/09/2021 12:00:00 SA
My sink was clog, Free Flo was able to send the tech in on the same day. Nick was very professional and nice, he got the job done nicely and quick. Well definitely use they again!
HIGHLY RECOMMENDED
Toilet is backing up into tub, so I called Free Flo Rooter & Plumbing. Josh was able to spot the issue and explains how to resolve it. The next day, Steve and Kevin came and does the repair in a few hours. It was very fast and the pricing is fair. I would definitely call them again!
Ben and Josh did a great job in fixing my plumbing issues. They called before their scheduled time and showed up on time. They wore masks and foot covers. I definitely recommend them for any plumbing needs. Will be using them in the future.
I needed a plumber and I contacted FreeFlow plumbing. Nick arrived on time, was very courteous and very professional. He diagnosed the problem and in a very short time was done. When I need a plumber I will definitely use FF Plumbing again and recommend them to my neighbors.
Kathleen Stinnette
Barb R.
04/06/2022 12:00:00 SA
Anthony came here for what I thought was a faucet replacement but in just a couple of minutes he said he could fix it instead of replace it, which saved me time & money. I really appreciated that!
I originally had a general contractor fix a drain issue but he ended up messing it up and causing even more work.
I called Free Flo Rooter and Josh came to the rescue. Him and his team were courteous, provided good customer service, and fixed the issue perfectly.
Hit up Free Flo Rooter for any plumbing or water heater needs.
Josh - you're the the best at this and you're the REAL MVP when it comes plumbing.
M D.
10/06/2021 12:00:00 SA
NP came out to clear out our drains. He arrived on time, was so courteous and professional, and did a great job fixing the problem. Price was reasonable. Will definitely call them again!!
I'm a big believer on getting a second quote, and let me tell you getting a quote from them was the best idea I had. I Called one plumber and they tried to say our pipe is messed up/broken and it had to many roots to fix with a snake, so they gave me a quote on a new pipe, which was a lot of MONEY!!
So I gave these guys a call, and they took the same look as the other plumber but instead trying to get me to add a whole new pipe, he was able fix our problem within mins, and saved me more than $3000!! He also got to my house exactly the time he said he would, instead of taking an extra hour like some other company's.
Wade H.
03/02/2022 12:00:00 SA
Nick is a great guy. Came out early for clogged toilet and really put some physical effort in fixing the problem. Would definitely recommend.
Anthony D.
05/07/2020 12:00:00 SA
These guys were great - were able to come by the same day - really knew what they were doing and gave some advice on what to do if I continue to have problems with the drain. I will definitely call them first the next time I need a drain cleared.
And, they own their own equipment, so they were able to be very competitive with the price - i learned that lesson the hard way when I paid over 4 times this amount the last time.
Christina C.
07/12/2019 12:00:00 SA
Anthony did an awesome job on replacing our 1960s orange-Berg sewage pipe. If you don't know what that is (like us first time home owners) it's a crappy pipe made of basically cardboard and tar which is weak and illegal to use these days. We found out the pipe was breaking apart when our toilet started backing up, making bubbling gurgly sounds and smelly vapors whenever the bath was running and not
draining.
Him and his associates put us at ease by explaining how they diagnosed the problem in detail, going over how they would fix the issue, and showing us what was going on at key steps throughout the repair. Also these guys were respectful, punctual, easy to get ahold of, and just overall professional. 10/10 would refer them and will definitely use their services again.
Rosa B.
06/07/2019 12:00:00 SA
I have found my new plumbers!! They were quick, on time and clean! Nick was great! He explained about how my pipes are located and why the hair was trapped.
Definitely going to use Free Flo Rooter & Plumbing! I have already have an appointment for another bathroom job.
Thanks!!
Adam K.
12/09/2020 12:00:00 SA
These guys are amazing. Had a plumbing issue at the restaurant. The guys got here in 30 min fix the sink like it was cake!!! Thank again
Alan R.
10/01/2021 12:00:00 SA
N. P. came right on time, left his shoes at the door, and in 10 minutes took care of a problem that had defied my efforts. Very knowledgeable, polite, and efficient. And declined to charge anything.
I was more than impressed.
Another excellent experience with Free Flo Rooter & Plumbing! I had an electrician out to inspect some work under my house. The electrician informed me that I had a leak. Because of great past experiences with Free Flo, I called to set up visit. Within hours, Nick from Free Flow was at my house. He did a thorough job investigating what the issue was and after he was done, he showed me what the problem was (a faulty appliance). Although this particular issue wasn't a plumbing issue, Nick was super helpful and spent his time showing me what going on. At the end of it, I was happy to pay for a visit. However, Nick didn't change me a dime!
It's good to know that there are still businesses out there that rely on outstanding service to keep customers coming back for more!
I cannot thank you enough how great Nick was. He was prompt, he know exactly what his doing also best customer service ever. It was 105 degree outside, he took the picture and video to show to show the client how is look and what he will be doing~ just AWESOME. I work with lots of contractors due to my job, he is best. Thank you NICK
Just as advertised, Nick offer me a quote that was unbeatable compared to previous quotes, and work was professionally finished. It was nice that he took his time to explain how the sewage and plumbing systems work so we can understand what the underlying issues can be and on the day scheduled for work, he works in between and checks the work himself as well as provide video/pictures of what was done, explains and show what was removed and how to use new equipment such as earthquake shutoff valve and the clean outs. They cleaned up spick and span, no garbage left inside. Couldn't recommend them more highly to replace sewage or remedy leaky pipes.
When we moved into our house we had all of the plumbing redone so a bit shocked when we had some water from our sink and washer backing up. We set up an appt and Vino came out to take a look. We a relatively small 2 hour window and he called a bit before and came early.
Vino came out prepped w a mask on and was really pleasant and got it fixed. We'll def use them again to have a few other things checked out.
Sean K.
03/02/2019 12:00:00 SA
I was visiting my parents home and noticed a toilet was being funny. originally thought it just needs to be reset as it was leaking periodically. Josh arrived on time with a partner (after agreeing to the beat price I could find at the time) and discovered we had a serious issue requiring replacement of the old rusted and cracked toilet flang with a new ABS Flang, replacement of the floor to bowl hardware and installed a new toilet. This wasnt a quick job. It required a new appointment which they booked us immediatelyfor the next business day.
Long story short, there were freaking worms all over the place when they removed the old toilet.
All for a good price and clean flawless job.
Honest and hardworking folks. I recommend them.
Kevin S.
10/02/2020 12:00:00 SA
There is a dripping and the cartridge needs to be replaced. One plumber complained that this is challenging for him to replace because he couldn't pull it out; the other handyman said he could open the stones and replace it. So I called Free Flo rooter&plumbing. Ben came and he fixed it without breaking the stone. I wouldn't tell u how he did it but it's like a magic! The price is very reasonable. This is the best plumber I ever had!! No wonder he is always busy because people know he is good. But the appointment is not hard at all.
I used Free Flo to fix a failed sewer ejector pump in our basement. Josh was prompt, professional, offered us a fair price, and completed the job as promised. Would definitely use them again.
First time calling them out. Did my research and these guys live up to their rating. Quite honestly. Steve came out within an hour of me calling him and was able to fix our backed up sewer drain. Took care of it without a problem, very professional about things, and explained the process clearly the entire time. Steve even cleaned up our driveway before he took off. Honest, reliable and quick. We're having them come back tomorrow to do a more comprehensive clearing of the pipes. Don't hesitate on these guys!!!
We had several sink faucets, a toilet and a garbage disposal replaced. Steve and his assistant arrived exactly when he said he would, and the work was completed in a short time. The quality of the work is top notch, I highly recommend Free Flo Rooter for any plumbing needs!
Fast, helpful, knowledgeable, and reasonable.Nick really figured out a difficult plumbing flood problem in our house out in the sticks on New Year's Day. He took his time to do it right and then recommended a more thorough kind of fix, a new outdoor clean out that could clear all lines and a Four-Blade machine to do our old pipe descaling, to be done at a later time. Thanks, Free Flo!
On time, friendly, knowledgeable, and reasonably priced. I really appreciated the presence of mind and attention to detail like taking off the shoes without being asked when noticing that the flooring was carpeted and the strong clean up after the job was finished. Felt like honest good work. Much appreciated Nick. Thank you.
Cindy G.
04/08/2020 12:00:00 SA
omg our garbage disposal broke and started leaking but we're currently under safer at home so i was hesitant to call a plumber but the smell got to be too much to endure.
i requested a quote on yelp and rafee responded almost immediately! it was around 11 am. we went back and forth about the repair and he gave me a very reasonable estimate [i know this because at the same time, other companies were quoting me slightly to much higher]. anyways, rafee confirmed that someone would come between 12-2 same day!
right at 12, my husband got a call and it was the plumber josh. josh showed up with a mask, hat and gloves! super professional and keep his social distance. the man REPLACED my garbage disposal in a matter of MINUTES!!!
would definitely use them again ( hopefully won't need to) and definitely recommend them to anyone who needs quick, reasonable and reliable plumbing service!
Nick and Ben were amazing!! I never leave reviews but had such a good experience I hope this will help other families choose this family owned/run business. Very reliable.
Nick came by my house to take a look at various issues including a potential leak and corroding piping. He was very thorough in explaining what he saw and what type of work/repair I would possibly need. I will definitely hire this company for any future plumbing needs. Thank you!!!
Henry M.
04/11/2021 12:00:00 SA
2nd time call theming to help a out with drain blockage. This time it happens late At 2am on Sunday. I waited till 6am when they open and was able to get josh to come in to help with my blockage. He used the snake and clog my main line. He also left when I realized that one of the bath tub was backing up water. He stop and came back to help and told us the reason it happen, and how to avoid it in the next time.
It's been a couple years now of quality and attentive service. Free Flo Rooter has been amazing. My parents have an older house, and of course, that means there's ongoing maintenance challenges. Our yard grows well from the koi pond which impacts the roots and leads to pipe and sewage issues. We've had a lot of repairs with Free Flo's help and it's been worth it.
They've been professional, mindful, honest, transparent, and upfront about the pros and cons of everything needing work. We've had minor things like changing out a old leaking toilet to redoing the sewage line to the main, because those roots destroyed the pipes. They showed us the camera view of the invading roots, managed the dig aka big hole on the lawn, obtained city permits and kept the chaos to a respectable timeframe.
Josh has gone above and beyond whether it was finding the right toilet for seniors (and helping us haul the old one to the curb) or refining the pipes for the (formerly) perpetually dripping kitchen sink. Just recently there was an issue with the aging disposal. Josh found a convenient time, visited and fixed it on the spot. I don't live in the area, however have met the team plenty of times to trust them with the house.
S S.
11/05/2021 12:00:00 SA
A wonderful company that does excellent work at reasonable prices. They have done work for us multiple times now and are always personable and their work is solid. Nick even fixed a leak we did not know we had and did not charge us. He sent us photos, video, and explained the problem to us carefully. They take their work seriously and are genuinely good at what they do. I wouldn't call anyone else!
Omg Nick is absolutely amazing, receptive knowledgeable did the job without hesitation... Also so cute to boot. You will not be disappointed with their service, prices and response time
Our bathtub drain was clogged and couldn't rooter it ourselves so we decided to yelp to find a plumber. We came across Free Flo Rooter and it was the best decision to contact them.
Anthony was the best plumber we ever encountered. He was informative and thorough. Anthony explained the process of what needs to take place and each scenario we might come across. We felt that he was a honest person and totally connected with us.
Any future improvement on our home we will definitely contact Anthony again.
Nick was honest and guy you can really trust! Our toilet and bathroom were clogged and Nick came for help. He rooted from the outside and used the camera to explain the cause to our problem. His explanation was very clear and detailed . We need to repair our pipe but I can't think of other guys besides Nick!
These guys are great. Ben is responsive and knowledgeable. He knows what he is doing. Fixed the problem quickly while another company took a longer time and charged more without fixing the problem. Will definitely recommend Ben and Free Flo.
Jacob R.
12/10/2021 12:00:00 SA
One of the easiest reviews I've ever written. Anthony was quick to come out and assess. His estimate was a fraction of others. His team arrived in the window cited - they were absolutely delights (my kids loved them). The work was stellar. This is a no-brainer. Bookmarked and will use again every time. Nothing but wonderful things to say and do not hesitate to use them.
I called them asked for a price over the phone for a clogged sewer line outside my house. They asked a few questions and quoted a price by phone. It was reasonable considering I needed it asap. The tech came a few hours later unclogged my drain outside and also pulled out some roots. Told me I need a hydro jetter done to really get it cleaned up good. I guess I had a bigger problem than I thought because of those roots. He wasn't pushy about it, which I liked. He just made a recommendation. I decided to wait and I told him if it happens again I'll do that, but right now I can't spend that kind of money. Finished up quick and charged exactly what they said prior to coming here. I'd definitely use them again.
Alfie A.
09/12/2020 12:00:00 SA
Our kitchen sink wouldn't drain 2 days ago so I went on yelp to find a plumber. Free Flo Rooter came first in the list, they have 5 stars so I just dialed their number.
I got Ben, one of the owners and I thank God I did! He was at our door in less than 30 minutes. Very simple and personable guy. Had a great conversation with him while he worked on our drain. He was very respectful, thorough, cleaned up after fixing the problem - this guy loves what he does and it truly shows by how he worked.
All the 5 stars from all the people they've served are well-deserved!!!
From here on, I won't call on anyone else when I have a plumbing issue!!!
Thanks a lot Ben! I know that I can trust you and your company each and every time!!! And what a rare thing to have that these days!
MJ H.
09/09/2020 12:00:00 SA
I contacted Free Flo Rooter to change the cast iron sewage line in our crawl space all the way to the streets. We also had 2 clean out installed on our front lawn. I dealt with Josh over the phone and with Dino for the estimate prior to D-day. The job was done by Dino, Charlie and Kevin. Josh did stop by to assist. Tentatively a 2 day job ended up being a one day job. They are on time, clean and respectful of our house (pets, kids, shoes off, COVID-19 precautions,
---- masks on and 6 feet social distance). The price quoted is what it is, very fair prices. They did a great job!! I can vouch for their staff: Dino, Josh, Kevin and Charlie were fantastic. Everyone did an awesome job! I highly recommend them for big and small plumbing jobs. Thanks guys! We'll call you again!
Chris L.
02/12/2022 12:00:00 SA
Ben was very professional. We appreciate that he called prior to coming to give us an ETA. He fixed the drainage issue we had and would definitely recommend him to friends and family.
Steve!! Our hero.
Showed up at my apartment on a holiday within an hour after I called. He took all of the safety precautions during COVID (mask, booties, etc). Super respectful and got the job done fast! Price was very reasonable for the service provided.
Highly recommend!
These guys have 5 stars for a reason. Anthony arrived within an hour of sending my request for a quote on Yelp. He was diligent and professional. I had a backed up sewer line, and the clean out couldn't be in a more difficult place to access. It was in the crawl space with some pretty ridiculous obstacles. He got in there and got us back up and flowing.
Anthony was very conscious to not track dirt through the house and very polite. I'll be calling Free Flo again.
Super fast, great service..we had a clog in our upstairs tub they were able to figure it put in about 15 mins and were done. I'm working from home, so I was on and off calls, which they also adapted to as well. Highly recommend!!
Billy D.
11/11/2021 12:00:00 SA
Had a really bad drain clog where both my bathroom sink and tub merged together. Nick came out showed up on time and was very professional, knowledgeable, and informative. He got the drain working within an hour and cleaned up everything nicely. Highly recommend. Thanks Free Flo!!
Nene B.
09/04/2020 12:00:00 SA
Ben was quick to respond to my request and was able to accommodate me the same day, with a reasonable price.
Steve picked up my purchased toilet at home depot and replaced our old one quickly and neatly. His assistant and him were both wearing PPE (Personal Protective Equipment) to ensure their and our safety during these COVID times.
I would highly recommend them and will be using them for any future plumbing needs. Great customer service and very knowledgeable in their craft.
The team at Free Flo Rooter always give friendly and honest service. Anthony has been to my old complicated house many times and is always finding the best solutions to problems which arise from all the known culprits- old pipes, bad previous repairs, questionable choices - and doing it all economically and with utmost quality. I trust them. Even when they're busy, which i know will only increase, Anthony keeps me posted and always follows up. I'm so grateful to have found Anthony!
Paul W.
02/10/2022 12:00:00 SA
Our main sewer line was clogged and I found Free Flo on yelp. Sine they have more than 2,000 reviews, i decided to give them a chance. I called in the morning and they gave me an afternoon appointment. I informed them I'm home all day and they're welcome to come earlier if their schedule has cancellation. I was lucky and they are able to dispatch a serviceman within the hour. The serviceman name was Anthony and he ask me all the relevant questions. He then begins with inserting a camera to see where the problem is. The camera is included in the original estimates. Others will charge additional for the camera. After that he begins the rotor rooter and the water begins to flow. Anthony then offer to look into the problem more thoroughly and found that the sewer had more roots problems. There was no pressure and it's my decision to continue with the additional service. I would highly recommend Free Flo to all my family and friends.
Finding a good, honest, reasonable plumber now a days is like trying to split a hydrogen atom; difficult, if not damn near impossible. Our plumber from 1998 till 2015 was exactly the fore mentioned - a very good plumber. Regrettably he retired.
Then started our three year adventure trying to fill that void.
Some were OK. Some were good but pricey. Some were bad and pricey. Some were nice and some were not. Some were inept and others came to fix your problems and in the process, create new problems. Esh, what a mess!
But, living in the hills of Encino we need our sewer lines de-rooted twice a year, and that's that! So our ongoing search continued with the last plumber we used snaking our lines for $165 and all the while trying to up-sell me new pipes for $21,000. This guy was grifting so hard and not paying attention to the job at hand, that his $165 snaking lasted us less than 2 weeks (usually lasts 6 months).
So, low and behold enters Free Flo Rooter & Plumbing from Pasadena. These people mean business and do not want a one time client. They want a client for life and treat your situation as such. They got down and into our problems with ease and professionalism I haven't seen in years. Josh, was at the helm in my driveway doing his thing and wham-bam and thank you, we were flowing like the mighty Mississippi.
So, I think we hit a winner today. Our three year search could finally be over. So far we are golden. I have a real good feeling about these guys.
Livi D.
08/10/2021 12:00:00 SA
Free Flo has fixed multiple issues now in my house and has always done an amazing job. Just recently Nick & Josh did an amazing job installing my tankless. Super professional. Highly recommend.
Peter Y.
11/02/2020 12:00:00 SA
Folks at Free Flo were awesome - came out right away, went to work right away (not afraid to jump head first (literally) in my crawl space) and gave me an assessment and presented me with options. We elected to do what was right. We scheduled a time that worked for everyone and knocked it out in a day. They not only fixed my issue but even pulled the old pipes out and cleaned up. Maybe not the cheapest option but completely satisfied with their fair, no nonsense approach and fair pricing.
Kudos to Nick and Chuey.
Daniel B.
11/02/2019 12:00:00 SA
After talking to several other companies, Steve and his team were very responsive, answered all our questions and gave us the most competitive prices than any other service out there.
Our house was built in the '50s and only about 25% of the pipes were copper, with everything else still galvanized steel. The quality of water coming into the house was continuing to get worse. When Steve showed us what was underneath, it was a real eye-opener.
We now can appreciate what water is actually supposed to look like! All copper piping coming in and ABS piping going out. Thanks, Steve for being so great to work with!
Jen G.
04/11/2020 12:00:00 SA
I called about a few leaky faucets in my rental unit and Steve and his associate came out the next day to fix them.
I was hesitant to get a repairman out due to the Coronavirus but Free Flo Rooter plumbers came prepared with masks, gloves, and shoe coverings. They were also respectful of social distancing.
Courteous guy and finished the job quickly. Would hire them again!
Another great job! My old kitchen faucet's handle broke and it was time for a new one. Nicholas came out early, assessed the issue and gave me the free quote. He always called me to let me know his ETA which I greatly appreciated. Professional, friendly and a pleasure to work with. Highly recommend!
Richard F.
01/04/2021 12:00:00 SA
My kitchen sink was clogged on Saturday night so Sunday morning I tried to un clog it with my plunger to no avail. I found Free Flo Rooter and they responded in minutes. It was Sunday so I expected a large Emergency Call invoice but they were very reasonable. The professionalism of Nick the Plumber Tech who came out to service was fantastic. He explained how the clog happened and made the necessary repairs and gave me suggestions to keep it from happening again. Nick also cleaned the sink after he did the repairs. Who does that? He also noted this house was built in the 20's and suggested another repair and gave me a very reasonable proposal to replace some of the old Iron pipes. I am so happy we found Free Flo and I highly recommend their service.
Joshua H.
08/06/2021 12:00:00 SA
I had issues with the drain in the master bath shower for years. I had used other companies before to try to fix the problem and it always ended up backing up again. I figured I'd try Free Flo Rooter & Plumbing to see if they could get it fixed once and for all. Anthony came out and asked what had been done before and suggested things that he thought was the issue. Within about an hour, he figured out the issue, replaced a corroded pipe, and snaked out some other debris. It finally drains the way it should've been for years. Anthony was amazing!
Sean L.
07/05/2021 12:00:00 SA
Nick came by on 4th of July to fix our heater promptly and price was fair and did and excellent job and honest. Will def use again in the future.
Nick was really amazing about six months back when we were diagnosing a problem with some water damage in our home. It was a newly purchased home, so he also gave a ton of advice about other areas of home that might need addressing. Fast forward to today and he did an amazing job with a sewage pump replacement (even patched up the hole in the tile!), sewer line diagnosis, and more. Very knowledgeable, and friendly, a total pro. Highly recommended.
I was trying to have a bidet set up and had trouble with a kholer toilet having major rusted screws stuck. I have a one piece toilet so it was hard to remove stripe rusted bolts. Anthony came and told me every possible situation that could happen and what plan b could be. He was super informative on brands that would be better as well. He had told me it was a 50/50 chance but he would do his best so we went with it. Shortly after he was able to remove it and fix my situation which I was very happy with! I would definetly recommend him for your plumbing needs!! 10/10 friendly, helpful, informative, fast pace, affordable! A
Had another issue and Steve helped out again. Communication was good especially considering it wasn't the easiest situation on my end, and the pricing was fair.
Wow!! I contacted Free Flo via Yelp and they came out quickly on a Saturday (holiday weekend no less!!). I really appreciate the honest pricing and great communicative customer service. To echo the other 5-star reviews, Ruben came out and fixed the kitchen faucet which had been flowing super slowly for weeks. Due in part to usage and also how my contractor had installed it, Ruben quickly diagnosed and finished the job in around 15-20 minutes. Seriously, I cannot thank these guys enough for being honest and getting the job done for a fair price. My building has old pipes so our plumbing issues tend to mount, I look forward to calling on Free Flo again in the future.
The glowing Yelp reviews are 100% on point here. Pasadena / SGV residents look no further than Free Flo for your plumbing and rooter needs.
Peter L.
05/06/2021 12:00:00 SA
My house pipes were backed up and it was late, these guys picked up and had someone over within 30 mins. They know their stuff and fixed it ASAP. My go to for plumbing work now.
Raphael S.
06/08/2021 12:00:00 SA
Inspected our water heater and determined that it needed replacing. They installed it within a couple hours and left the place clean. Also super polite and helpful, explaining any remaining items before they left.
Nancy L.
06/02/2020 12:00:00 SA
Anthony and Ben are the most skilled and knowledgeable plumbers I've seen. Period.
I had a major flood with water spraying out of my shower valve and through the walls. It was quickly becoming a much bigger problem. And I couldn't shower.
I called up a few plumbers for quotes. They were all telling me different things. Then Free Flo Rooter arrived. Anthony took one look, explained the problem, and in a few hours...the job was done. Wow!
I found it surprising because other contractors I received quotes from said it was a big and difficult job that will take days. Even worse, they were also going to charge me 3 times the amount!
This speaks volumes on how genuine these people are. Within a few seconds of speaking with them, I felt comfortable giving them the bid. They were so transparent and I felt they put ME first as a customer. They wanted to make sure I was happy with the job and tested everything before they left. The money was obviously secondary to them. Which, as you probably know, is rare in this industry.
In the end, everything was done correctly and without hassle. So, if you want to save yourself time and headaches, just call them up. All of their reviews are well-deserved. Thank you, Anthony & Ben!
jimmy v.
03/10/2021 12:00:00 SA
Great service! Made a last minute call this morning for service. Anthony responded quickly with a fair price, arrived promptly and took care of the install. Customer service was great. He explained all options thoroughly and cleaned up afterwards. I would definitely use them again.
Ok, gotta update this review. Still 5 stars, and at this point, I'm about to name my first child after Nick.
Here's the update: After the work in December, our main sewage pipe failed. The problem wasn't the work - the problem was that the joker who originally installed this system had installed a massive tank that was knocking into our sewage pumps and breaking pipes every time the pumps kicked on. To fix it, no joke, Nick and crew were out here 3 days in a row, down in the a 10 foot hole full of sewage and other nastiness, sawing the broken tank into pieces to pass out through the manhole to get it handled. And now, yeah, works like charm.
Very responsive and their availability was decent compared to other places. Steve was quick to diagnose the issue and gave me a free estimate. He was also very careful about not getting our shower too dirty from clearing up the clog. I was impressed that he wore shoe covers when he entered our home (he took them off whenever he had to go back out). I would definitely recommend them.
We had an unexpected sewer line issue, Free Flo Rooter was quick to respond and get a tech out. Nick and his team are amazing, they went above and in ensuring the issue was resolved and future proofing for future problems. He was communicative throughout the entire process, kind and professional.
Called Monday morning and a technician--Antra S. --was at our house before 2pm. He was very personable. Worked quickly and got right to the heart of the problem. Cleaned up afterwards. Couldn't be more satisfied.
The water pressure at my duplex was too high, about 100 PSI for both units. Nick came out to do the initial evaluation and check the water pressure. Then we scheduled another day and he came out to add a water regulator for both units. He came on time and was friendly and professional. The whole job took about an hour and a half. After doing the water regulators I also had some questions about leaks around the house. I asked him how much it would be to check and fix a leak in the crawlspace below our dishwasher. Nick said he could check right now and he put on a suit and went in and out of the crawlspace in less than 10 min. I mean nobody likes going in the crawlspace and I don't even like asking people to go in the crawlspace. I'm glad that when I asked Nick said he could do it without any hesitation. It was also great that I didn't need to set up another appointment for a quote and was able to have peace of mind all within the same morning. Thank you!
WeiLi T.
05/08/2021 12:00:00 SA
I got 2 visits from these guys - once from Steve who suggested that I do a leak inspection. When Ben came the 2nd time, he did a visual inspection first and determined that I didn't need a leak inspection (would've cost $). Ben then gave me a few steps to self troubleshoot. Both of them took their time looking through the different parts of my house, my irrigation, my water meter and explained everything in good detail. Especially after the second visit (which happened to be a Saturday), I'm confident that this company isn't about making a quick buck, but actually trying to solve plumbing problems. I did my scheduling through yelp and the person was super responsive. I'd highly recommend contacting them.
This review is for Anthony!
My family and I have been experiencing clogging issues with our toilet for the LONGEST TIME! We had different plumbers come in to fix it in the past but they could never find the cause of the problem until today my sister search up Free Flo Rooter & Plumbing. It was a miracle to find a plumber on the same day that can come by in the evening. Anthony is very helpful and knowledgeable. He told us he had to pull out massive roots from the pipe! I'm thankful that our toilet works again!! If you're looking for a plumber, I highly recommend Anthony. He took time out of his evening to come and help us. Also, Free Flo Rooter & Plumbing opens late so thats a plus! :) Thank you Anthony!
Recently bought a house and ran into a leak under the sink where water came up through the tile that also leaked outside the house. We immediately stopped using the faucet and called a couple plumbers.
Nick came to inspect, diagnosed the issue pretty quickly, quoted at a reasonable rate, and was able to fix as soon as we could make it happen.
Very pleased with the service! Thank you, Nick!
Ben and team are fantastic. Had many rooters at my house over the years. He's friendly, precise, and accommodating. He solved my pipe maintenance issue and we're flowing like butter! Thank you for all your help Free Flo!
Wow, what services talk about great communication. Josh answered with effiency. We called and he was here with in the hour. (That was for my case he just happen to be on his way to my town.) he was able to service from the outside so it was pretty much contactless. Thank you free flo Josh for such a great service.
Our kitchen sink backed up and I called Free Flo Rooter. We've used them a few times and have liked their responsiveness, and ability to take care of the problem at a decent price. This time Nick ended up going under the house and seeing some problems. He showed us pictures and explained what the problems were. He and his crew came out the next day and replaced many of our cast iron drain pipes. The pipes were so corroded and had so much build up it was amazing that anything drained at all. They got the work done with minimal hassle for us and now things are working great. Amazing how disruptive a backed up kitchen sink can be. I highly recommend Free Flo Rooter.
The most hardworking, kind, and respectful group of professionals. Highly recommend them.
We found them online and needed Someone to assess our plumbing situation (our tub started flooding with water and we couldn't use our kitchen sink . )
One of the men came over yesterday and gave us a free quote and was completely honest and explained everything and helped us learn about the pipes and what was going on.
He scheduled his coworkers to come out today and they fixed the problem in a couple of hours. They were fast and efficient (and wore masks during this time of covid19 in the hot sun).
I really cant put into words how great these guys are and I can not recommend them enough. I am most excited about having a company I can trust in case I need someone in the future or to refer to my friends and family.
Thanks so much guys we really appreciate your hard labor and dedication!!
(Picture posted was our pipe connecting to our tub that was overflowing!!)
Last weekend, our main line got clogged. I contacted Free Flo and they were able to schedule a same day service! It's was raining that day so I was a little worried whether they could make it. Only a few hours later, Nick showed up and he was able to resolve the issue within an hour. He got the roots out of my sewer and everything works fine since then. Nick saved my day! what I need to do next is to make an appointment for the camera check up, see if there any damages under my main line, will keep you posted...
Yes, their excellent Yelp reviews are real, and if you need a plumber who is responsibly priced and fast-responded, Free Flo is your first choice, trust me!
They were very quick to respond and came to fix my clogged and leaking drains within 24 hours. Nick was super efficient and nice. Great price too. Highly recommend!
Rachel E.
03/01/2022 12:00:00 SA
We had an amazing experience with Nick at Free Flo Rooter & Plumbing. First, he came exactly when he said he would so we didn't have to wait half a day for him to show up since both my husband and I work. Then when he came he immediately handled all the problems and was so honest about it. In fact one of the problems we had was with our dishwasher but Nick told us that because it was on warranty it wouldn't make sense for him to fix it since we could get it taken care of for free. He told us exaty what was wrong and what parts we would need. Everything that was fixed is working perfectly now. We would highly recommend them to anybody and as much as we don't want any more plumbing problems, we will definitely use him again.
Henry H.
03/01/2022 12:00:00 SA
Nick from Free Flo came out quickly to check an exterior drain that we had been having issues with. He was thorough and efficient and explained everything he found easily. He was very professional and a breeze to work with. We will be calling Free Flo again for any future plumbing needs!
Raul C.
04/02/2020 12:00:00 SA
Had a clogged bathtub, called Flo Rotter and plumbing, they made out to us same day, very professional and wore face mask and gloves.
Thanks Steve for the great service!
Raul
Keira R.
02/02/2020 12:00:00 SA
I would very much like to give Free Flo Rooter& Plumbing 5 stars review. We have an old house in West Hollywood, major sewer line needed to be replaced. It had cost a lot of problems. I found a plumber to check, they gave me a quote at $9700 including 3 times clean up, separate two units secondary lines and major sewer change which is way expensive!! We found Free Flo Rooter plumbing through Yelp, read review and gave them a call. it was our first time to use it. They came by in the afternoon and gave us a quote for free. $4200 with the same job scope as the other one. The only differences are the pipe materials. Expensive one uses PVC pipes, Free Flo Rooter uses ABS pipes. we chose Free Flo Rooter at the end. They did job properly, and will come back to fix our water heater as well as an additional complementary service.
We appreciate it! So, 5 stars for sure! And absolutely will recommend it to friends.
Anthony was super great and professional. I requested a quote on Yelp got answer respond later the same day. Had a issue with my garbage disposal. When he came check it out it seem and find it a electrical problem not plumbing. But he very throughout and explain and gave me tip. Highly recommended for anyone and plus they 24 hours.
Nick did an outstanding job fixing a toilet issue at our rental house. He even went the extra mile and drove out to pick up a new toilet at Home Depot, the day before Christmas Eve! He was professional and honest, I would highly recommend him and Free Flo to anyone with plumbing needs.
Prompt response, communicated what work was being done: Fair price for all the work completed.. Assessed the main sewer line problem and was able to clear the roots and broken connections (fix) clay pipe up to the property line. Gave us an estimated time and finished the job promptly. They cleaned up the driveway where the job was done. Had the right equipment to do the work with the minimal amount of disruption.
D A.
12/08/2020 12:00:00 SA
Free Flo is A+, Top Notch! I tend to thoroughly research any work needing done on my investment, my house. Nick is great, responded within minutes. He's responsible, professional and honest.
I had a bathroom shower drain that, once again, was clogged and not draining. My house is over 80 years old with original cast-iron pipes throughout. Nick went under the house and saw that the cast-iron drain pipe was leaking. Nick's keen and expert thought process helped me to understand what was going on with my pipes and how he could help. He replaced the cast-iron drain pipe with new ABS sewer drain pipe. He found tree roots in the cast-iron drain pipe as a result of cracks in them. He explained the steps as he went about replacing them, something I appreciate.
I now have peace of mind knowing I made a good investment for a great job. Kuddos to Nick, Free Flo & his team!
I needed a garbage disposal replaced and they were responsive and I was able to get on their schedule sooner rather than later.
Anthony was amazing and polite throughout the whole process. He gave me a call in advance letting me know when he'll be arriving and his estimated arrive time was dead on, which is a major plus in my books. He quickly assessed the project, got what he needed and completed the job. He took the time to demo the replacement product, explained troubleshooting methods, demonstrated how to properly clean it, and confirmed there are no leaks, which is going above and beyond.
On top of everything, he had no issue removing items from under the sink, placing them back in and cleaning up after the project.
Thanks, Anthony. I look forward to working with you and your company again.
I scheduled a non-emergency call to have someone come out and replace an old kitchen faucet. Anthony arrived on time, explained exactly what he was going to do and had the job completed in about 20 minutes. In addition, he explained that I had a potential problem with my garbage disposal and recommended replacing it in the near future. He gave me some recommendations and told me I could save money and space by buying a smaller unit than the one that I have now. I already ordered the new disposal and plan on calling Anthony to install it when it arrives. He also explained the pros and cons of converting to a tankless water heater that gave me a lot of food for thought.
This is the second time I have used Free Flo Rooter and I have been very pleased with their service and would highly recommend them.
Thanks so much Mason! Literal life saver!! Had a clogged kitchen drain and he was able to come out and help me clear it. Super fast and reliable. Definitely my new go to plumbing company!
Nick was very efficient and fix the trouble. He explains the issue and provide the solution. Very happy with service. Always they come on time and very affordable.
The only plumbing company you'll ever need. Seriously, don't look anywhere else. We got a notification from our water company that something was leaking. We called them, and they said they would come by and find the leak FOR FREE. Other companies were charging $70-90 just to find the leak! Ben and Dino called before they came by, and found the main water shut off and the city shut off valve within a minute (I have once spent an hour looking for this valve). Within 5 minutes, they located the problem, diagnosed the issue, and gave us an estimate. They didn't try to upsell anything. It was just this is your issue, this is what we will do, this is how much it will cost you, let us know if you want this done. Super professional and no bullshit involved.
We decided to get our issue fixed (a pipe burst under the sink causing an outrageous water bill and mold!!) and called Ben back. He said because our issue was urgent, he would swing by in a few hours to fix it. True to his word, he came by in a few hours and starting to fix it... only my pipes were so bad, so old, and so corroded that a 10 minute fix turned into over 2 hours. The pipes in the house were so bad, that it took Ben more time than he thought to repair and fix the issue. During this whole time, I was curious and I asked Ben probably 30 questions related to plumbing. He was so patient even though I asked the same questions a few times. Ben not only spent quality time to fix the issue, he also didn't charge us extra for the over 2 HOURS that he was here.
During the 2 hours Ben was fixing my pipe, I got to know Ben on a personal level, and wow, I feel like I've know this guy my whole life. I literally feel like this guy is family. I have honestly been blown away by my plumbing experience! Who else can say this?! Will absolutely be recommending to all my friends and family.
The average 5 star rating with over 1000 reviews is well deserved! 5 star treatment all the way! From requesting a quote, to scheduling an appointment to showing up ON TIME! Very responsive and communicates very well. Ben recently replaced some gas pipes for us and did a fantastic job! Very thorough, professional and reasonably priced!
You can tell that they've been doing this for years and their experience shows it!
Ben and Free Flo Rooter & Plumbing will now be our go to team for any plumbing needs! We're already working together on another project.
Thank you, Ben!
These guys are great. Responsive and very professional. I had a pretty major backup that needed to be fixed ASAP and they made sure it was fixed properly, quickly and price was fair. They kept me informed every step of the way and I plan to hire them again soon to work on a larger project. Hire these guys! They're the best. Thank you Josh, Ben and team for the great work!
These guys are the best. I was in need of a plumber because of an emergency situation at my place. I was recommended by a close friend. Nick kept his promise, showed up on time, and did an amazing job. I was surprised at how fast the plumbing issue was fixed and left the area spotless.
Thanks again Nick!
Ben was great! He was responsive over the phone to set up an appointment and the day of service. We set a date to install an seismic gas shut off valve, and also got some work on our water main shut-off and water pressure issue. He was efficient, very kind, and also helped advise us on options for our water heater location that we will also need to move in the future. Will happily have Ben back in the future for future work!
Great job on a rough-in for master bathroom. Clean, efficient, communicative. Worked with me on layout, selection of pipes and valves. Good attention to detail on valve position and wall relief. Nice guys too! Excellent value
Dana Y.
04/01/2021 12:00:00 SA
Ben is amazing, very informative plumber and helped me fix the kitchen sink, since it was backed up a bit and gave me some tips on how not to clog your sink and garbage disposal. My dog also likes him! Fast and great work! THANK YOU
I don't write many reviews but I am writing one b/c Anthony was terrific. He came over, was so sweet to our dog and made the process seamless. I had been skeptical about trying to be upsold but he explained things clearly and was great. He insisted on wearing shoe coverings, wore a mask and gloves and was incredibly respectful. We had him over to descale our tankless water heater. Thank you Anthony. We also recommended him to two of our neighbors who also used him and really like him as well. Thank you Anthony (including from our dog)!
We had our main sewer line clogg on us last night. We went in yelp and within 5 minutes we're able to schedule an after hours emergency service that same night, super easy and simple. Nick came out and he saved the day. He immediately went to work unscrewing the clean out and like a volcano exploding you just see everything that doesn't shine under the sun as they say! He cleared the line showed us the condition of the sewer with the camera and came by with the guys the next day to do a repair on a section of clay pipe that had been filled with years worth of roots!! We're very thankful and happy with Nick and Free Flo Rooter!!!
It all started with a backed up toilet. Josh came back with his team from our initial call and then consultation. He was patient and kind, answering all my questions and probably had to repeat a few things to me. We decided to replace the entire sewage lines and although we weren't prepared on a large bill during this crisis, but glad we did. It's the piece of mind that helps me sleep through the night knowing our sewage system is working effectively. Josh even helped me get my puppy back inside the house when she slipped out! so very thankful to Josh and the crew for their hard work! We plan on doing some more work for the house and plan on calling him in the future.
I called Free Flo on the Sunday of Memorial Day weekend for an emergency pipe unclogging. Water was rapidly backing up in my kitchen sink.
Steve was able to come out earlier than the stated appointment time. I appreciated his diligent use if face mask and shoe covering each time he came in.
Steve got to work right away and completed the job in less than an hour. He was straightforward, no nonsense, and focused on getting the job done. He answered all our questions and took the time to prepare a detailed invoice and photos for me to submit to the HOA.
He charged the price that was quoted and did not try to haggle or upsell anything.
Overall Free Flo exceeded my expectations!
Needed a very quick emergency job done because all our pipes were backing up. They responded very quickly and were able to assess the situation and give a proper quote before doing any work. Every detail was explained to us and they made sure to ask before doing anything. Job was done in about 3 hours with no complaints ...
Seammala S.
05/01/2020 12:00:00 SA
I called Free Flo Rooter one evening (pre-covid) because my toilet overflowed and created a small flood in my bathroom. I spoke with Ben and he was able to send someone over the same night.
Nick came to fix the toilet and was great. He explained why the toilet overflowed and took the time out to communicate what he was doing while fixing the toilet. He also noticed other issues with the toilet and the tub drain and fixed them at no extra cost. Once he finished up, he made sure to clean up after himself. A few days later, our toilet handle finally gave out and we called Nick again and he helped replace it. He gave me and my boyfriend some great tips for maintenance and general plumbing education that we really appreciated.
He's a great guy who is professional, knowledgeable, courteous, and really friendly.
I am really happy with the service I received and highly recommend them. I'm glad that I have a plumbing service that I can always rely on, especially because my house is circa 1914.
We couldn't be happier with the exceptional service we received from Anthony and the entire Free Flo Rooter team. Anthony was so professional, helpful, and cheerful. He was able to diagnose our problem quickly and presented us with three different solutions; helping us choose the option that would work best for our family. He and his team even completed the work the very same day. Moving forward, we will ONLY work with Free Flo Rooter for our plumbing needs, and we will be requesting Anthony personally.
Ernan B.
09/07/2021 12:00:00 SA
Just had our water pressure regulator replaced today. Anthony and his partner did an amazing job! He and his partner are both very professional. He is also very knowledgeable at what he does. He even explains what he will do even before doing it. I also noticed that he treats his partner with respect. They even made sure they cleaned the area they worked on before leaving. I highly recommend them. no wonder they get 5 stars.
Nick from Free Flo Rooter & Plumbing is super professional, thorough and efficient. We'd been without the use of our upstairs toilet for the past year, after it overflowed and leaked downstairs during quarantine. Nick investigated our whole plumbing situation, and worked within our price range to get the toilet running again. I'm so grateful for plumbers who know their stuff. Thank you Nick!
Free Flo Rooter & Plumbing provides great service at a very affordable rate. They are super dependable and have come through for us every time. The first time they came, the plumber we were assigned was Anthony. He turned out to be really knowledgeable, super friendly and explained everything extremely well. So now I always ask for Anthony when I have a plumbing issue and he ALWAYS comes through for us! I can't say enough good thing about him.
Steven T.
04/03/2021 12:00:00 SA
Had a handful of issues pop up with our master bathroom (sink and toilet). Messaged Free Flo Rooter to set up an estimation appointment. Anthony came by on our scheduled day and even offered to wait a little bit after arriving as I had to reschedule some work things. He was very thorough and gave detailed explanations of things, so I felt more confident in going with Free Flo because of this.
Day of our appointment, and Anthony fixed our leaking sink and replaced the faucet hardware (as well as removing the previous hardware which was not professionally installed by another company), did some investigation work to find the source of our toilet leak and fixed that as well.
Kept us up-to-date throughout the process and was easy to talk to. We have three floors in our home, so I'm very appreciative of Anthony working with us and being able to move his gear up and down those three floors. Anthony did a great job and we would recommend him and Free Flo to others.
We love free flo and we love Steve! He has come to our house on several occasions to fix clogged drains and we are very grateful that they are so reliable and helpful. Highly recommend using their service-- they are clean, respectful of your space, and quick!
Deb M.
02/11/2020 12:00:00 SA
Josh was fantastic! He just left, and although he determined our issue was appliance, not plumbing related, he was fast, skillful, and courteous. No charge for the consultation, since there was nothing he could do to solve the appliance-related issue.
Very pleased with the service, and will certainly use again in the future, should any plumbing issues arise!
I had a pipe leak in my crawl space and Joshua from Free Flo Rooter came in, inspected and gave me a quote. Once I decided to go ahead with the plan he came back and fixed the problem without any complications. Joshua was very thorough and explained exactly what he was doing. He showed me pictures and videos so that I saw exactly what needed repairing and also after the work was completed. I also had a toilet replaced, fast and easy. I would definitely call on him again for any plumbing issue, very trustworthy. I've used a couple of other plumbing companies in the past and Free Flo Rooter by far has been the best! Great company and I would highly recommend them.
I can't say enough great things about Steve. So happy I came across him & his company. Very knowledgeable, kind, efficient, doesn't give you the runaround, gets the job done perfectly. I'd recommend him to everyone & won't use any other service again. Highly recommend. Thanks, Steve!!!
Jun S.
07/04/2020 12:00:00 SA
I had Steve installed the utility sink for my new house. His price is very good. I am very happy with his work , efficient and well done
Pha L.
04/02/2021 12:00:00 SA
We had some blockage in our plumbing system that never went away. Call Josh and he was able to come out the following morning. He ran a camera through 2-3 areas to see where the issues was coming from. He was able to locate the problem and demo a specific area instead of guessing and opening up the whole floor. We had to change out 30-35 ft of pipping from 3-4 inch. This was a very big project and an expensive one. Josh and his crew was very professional and kept everything well organized and clean. For any contractor or work that's done, it can get very messy, but you can tell they care like it was their own. Everything's working well and free flowing as it should be. Thank you for your professionalism and work done our facility. I would definitely recommend Josh and his crew.
Ernan B.
09/07/2021 12:00:00 SA
Just had our water pressure regulator replaced today. Anthony and his partner did an amazing job! He and his partner are both very professional. He is also very knowledgeable at what he does. He even explains what he will do even before doing it. I also noticed that he treats his partner with respect. They even made sure they cleaned the area they worked on before leaving. I highly recommend them. no wonder they get 5 stars.
Nick from Free Flo Rooter & Plumbing is super professional, thorough and efficient. We'd been without the use of our upstairs toilet for the past year, after it overflowed and leaked downstairs during quarantine. Nick investigated our whole plumbing situation, and worked within our price range to get the toilet running again. I'm so grateful for plumbers who know their stuff. Thank you Nick!
Free Flo Rooter & Plumbing provides great service at a very affordable rate. They are super dependable and have come through for us every time. The first time they came, the plumber we were assigned was Anthony. He turned out to be really knowledgeable, super friendly and explained everything extremely well. So now I always ask for Anthony when I have a plumbing issue and he ALWAYS comes through for us! I can't say enough good thing about him.
Steven T.
04/03/2021 12:00:00 SA
Had a handful of issues pop up with our master bathroom (sink and toilet). Messaged Free Flo Rooter to set up an estimation appointment. Anthony came by on our scheduled day and even offered to wait a little bit after arriving as I had to reschedule some work things. He was very thorough and gave detailed explanations of things, so I felt more confident in going with Free Flo because of this.
Day of our appointment, and Anthony fixed our leaking sink and replaced the faucet hardware (as well as removing the previous hardware which was not professionally installed by another company), did some investigation work to find the source of our toilet leak and fixed that as well.
Kept us up-to-date throughout the process and was easy to talk to. We have three floors in our home, so I'm very appreciative of Anthony working with us and being able to move his gear up and down those three floors. Anthony did a great job and we would recommend him and Free Flo to others.
We love free flo and we love Steve! He has come to our house on several occasions to fix clogged drains and we are very grateful that they are so reliable and helpful. Highly recommend using their service-- they are clean, respectful of your space, and quick!
Deb M.
02/11/2020 12:00:00 SA
Josh was fantastic! He just left, and although he determined our issue was appliance, not plumbing related, he was fast, skillful, and courteous. No charge for the consultation, since there was nothing he could do to solve the appliance-related issue.
Very pleased with the service, and will certainly use again in the future, should any plumbing issues arise!
I had a pipe leak in my crawl space and Joshua from Free Flo Rooter came in, inspected and gave me a quote. Once I decided to go ahead with the plan he came back and fixed the problem without any complications. Joshua was very thorough and explained exactly what he was doing. He showed me pictures and videos so that I saw exactly what needed repairing and also after the work was completed. I also had a toilet replaced, fast and easy. I would definitely call on him again for any plumbing issue, very trustworthy. I've used a couple of other plumbing companies in the past and Free Flo Rooter by far has been the best! Great company and I would highly recommend them.
I can't say enough great things about Steve. So happy I came across him & his company. Very knowledgeable, kind, efficient, doesn't give you the runaround, gets the job done perfectly. I'd recommend him to everyone & won't use any other service again. Highly recommend. Thanks, Steve!!!
Jun S.
07/04/2020 12:00:00 SA
I had Steve installed the utility sink for my new house. His price is very good. I am very happy with his work , efficient and well done
Pha L.
04/02/2021 12:00:00 SA
We had some blockage in our plumbing system that never went away. Call Josh and he was able to come out the following morning. He ran a camera through 2-3 areas to see where the issues was coming from. He was able to locate the problem and demo a specific area instead of guessing and opening up the whole floor. We had to change out 30-35 ft of pipping from 3-4 inch. This was a very big project and an expensive one. Josh and his crew was very professional and kept everything well organized and clean. For any contractor or work that's done, it can get very messy, but you can tell they care like it was their own. Everything's working well and free flowing as it should be. Thank you for your professionalism and work done our facility. I would definitely recommend Josh and his crew.
Wow Free Flo Rooter & Plumbing is one of the best companies I have ever dealt with. Kitchen sink backed up on a Sunday morning and the next day I was leaving on vacation. Needed to have the problem fixed before leaving. Called Free Flo at 10:30 am Sunday and spoke with Josh. Josh was booked yet said if I could want until 8:00 pm, he would come to my house and fix the problem. Josh informed me that the company charges an extra $90 for working on Sunday and I was quite happy to pay the extra charge. As promised, Josh came to my rescue at 8pm. The problem turned out to be a bit more complicated than originally thought; however, this bump in the road didn't faze Josh. Also, Josh didn't mind that my 2 dogs were hovering all over him the entire time.
Thanks, Josh - you're the best!
Diego B.
07/03/2020 12:00:00 SA
Anthony did a great job of reinstalling the plumbing for the laundry room in my garage.
We received our new washing machine and dryer a couple of days ago when we realized the previous installation was not draining the water properly. I gave Free Flo Rooter a call, and they promptly scheduled an appointment.
Anthony assessed the situation and gave us a clear diagnose of what we needed to do. The team finished a very complex work in less time than expected and with the highest of the quality. At all times, he and his team respected the COVID-19 security guidelines and made the service feel safe for all.
After he finished the work, he clearly explained what he did and the guarantee of the service. Anthony was always very professional, candid, and provided an excellent service.
Thank you for your hard work!
I must say, I had a morning appointment yesterday (Saturday May 15) ...... and ANTHONY is one of a kind. He's not just a plumber ..... he's a life long friend FOREVER!! Not only will he help and fix your problems .... he will educate you and also try to explain why and what happened with your situation. I love this guy and I am looking forward to do more business with him (hopefully not anytime soon) LOL but honestly he came over and went above and beyond. ANTHONY!! Thank you so much for your service and for being so kind. I am so happy with Free Flo. I would highly recommend to family and friends!!!!
Our shower drain was clogged, so we requested a quote on Yelp. They replied super fast, arrived within two hours, and finished in less than 15 minutes! Very reasonable price with 30 days warranty. Definitely will use them again!!
Devin M.
01/09/2022 12:00:00 SA
I don't often write reviews, only if the business is really outstanding. Josh from Free Flo has done quite a bit of excellent work for us over the last couple of years. From simple things like clogs and leaks to really large jobs like replacing all of the old pipes under our house all the way out to the street which they handled delicately with attention to the lawn and trees. I have used a lot of plumbers and I like these guys the best by far, its not worth playing plumber roulette, just give these guys a call and let them sort you out.
I had a leaky faucet handle in my bathroom and when I tried to replace it, I noticed the valve body was corroded into the countertop and it wouldn't budge. Anthony made time in his schedule to come out a day before he was scheduled to help me out. The valve body was so stuck he had to manually saw off both the hot and cold water sides to remove them before installing the new ones. He did this without any damage to the sink counter. He was very courteous, clean, knowledgeable and professional. He is the epitome of great customer service. I will definitely call on him again for my future plumbing needs.
Nick was super quick to respond to my inquiry and came out next day for a free consultation. Did a very thorough look through everything, and didn't find an urgent issue so did not charge us. Gave us advice on what to monitor over the next few days and to call back if the problem persisted.
Thyme X.
09/02/2020 12:00:00 SA
Of the 5 plumbers I called these guys were quickest to respond and schedule.
For when you need urgent plumbing. Great service.
Mike Y.
11/02/2021 12:00:00 SA
I just moved into my condo and needed a few things looked at. Scheduling was very easy and they were able to show up a day earlier than expected. Some of my fixes ended up being really large projects which required HOA approval, so I decided to pass on those. A few minor things were fixed, but they did not charge me for coming out. Great service and I look forward to using them again when the next issue arises.
Happy I finally found my new go to plumbing company! Called them for what I thought was a dishwasher issue, and they were luckily able to come same day. Ben was fast to figure out was wrong and quickly fixed the issue. My sink pipes were completely clogged! He not only cleaned out my sink but took the time to show me how to prevent it from ever happening again. Thank you again! Will definitely be recommending this company to all my friends and family.
Teresa W.
12/08/2021 12:00:00 SA
Great service! Our standing shower had water leaking out from the corner outside and we needed to find out where it was leaking from. We wanted to see if it was a plumbing issue and Nick showed up to help us figure out it wasn't a drain issue. We appreciated his honest feedback that the drain was fine and that the problem could be the cracking with the caulking. Nick was professional and checked the drain, caulking and our downstairs bedroom ceiling for us without charge. He provided detailed explanation on why the drain wasn't the problem.
Our kitchen sink backed up and no easy remedy would clear it up so I started calling around 5 pm hoping someone was available in the near future. I was expecting I wouldn't be able to fix it until the next day but so glad when Free Flo said they can have someone out within the hour. Nick came in 20-30 minutes and was very nice and professional. The kitchen pipes were quite clogged - so glad he was able to fix it on the same day - yeah - nice to have a functioning kitchen! And glad to have found a new plumbing company we can rely on.
Ryan M.
08/12/2021 12:00:00 SA
We had a backed up kitchen and bathroom sink. Nick came over within an hour, and he cleared both sinks in under 15 minutes. He also showed me what the problems were and how to fix them in the future if the issue came up again. I would highly recommend them.
Amy P.
02/11/2022 12:00:00 SA
Free Flo is fantastic. Ben is always response and caring, especially to a new homeowner like me who feels like every plumbing situation is urgent! We have also worked with Chris, who is conscientious and thorough. Chris came and installed a new airgap and fixed our 20-year-old dishwasher, giving it a little more life. Thank you, Chris!
Steve was knowledgeable, professional and trustworthy. He quickly cleaned the drain in our master shower and replaced a pipe that was causing our sprinkler to leak. He tested everything before he left and even answered a few questions about another issues I was having in our guest bathroom. Later in the day, he called me to followup on the guest bathroom and said he would look out for the new hardware I needed. Best service ever!!
Steph W.
01/08/2021 12:00:00 SA
Nick is awesome. I called the company and they sent Nick the same day! Bath and toilets were clogged but he was able to figure out the problem quickly. Super friendly and sweet, I would not mind seeing him again, BuT we won't have to! Because he fixed it.
Jen K.
02/09/2020 12:00:00 SA
5 stars plus! Did a great job, also very communicative, efficient, fast and affordable.
Free Flo Rooter & Plumbing is now our go to!
Breezy A.
02/09/2022 12:00:00 SA
Ben took so much of his time to talk to Linda, the homeowner, (a senior citizen), and reassure her, etc. Josh and his crew worked diligently to fix our piping challenge. This firm is very friendly and accommodating. The price for the service was reasonable and fair. We highly recommend them and will use the service again.
We found Free Flo on Yelp and saw a lot of 5-star reviews. We called in the morning and was able to get the plumber coming to my home the same day, which is really cool. The two guys, Steve and Luis were super friendly and were very knowledgeable about fixing the sink drainage issue. They were very professional and efficient. They also patiently explained to us what caused the issue. The price was reasonable for the service. We are very happy and will continue use them for any future issues in our home. Great job guys!
Such great service!! Anthony and Dino came out to check a leak in our bathroom and they were in 'n out in no time! They checked for some things and quickly assessed that a part needed to be replaced (not on the toilet but something that turns the water on and off on the ground). They were very kind and respectful. Had masks on the entire time and removed their shoes to enter each time they came in (about 5 times so I definitely appreciated that!!) There's no more leak, finally!
Thanks Free Flo! Now my toilet can flo freely again!!
Tj J.
02/02/2020 12:00:00 SA
I called and made an appt on a Sunday for backed up sink.
I was told at 10 am they would be here at 9 pm??!
Interesting considering it's Super Bowl Sunday and that would've been right after the game.
My roommate call rotor router without me knowing who promptly showed up,
so I called back to let these people know hey look rotor router is here I don't need you.
Holy .
This fool who answered the phone went totally postal on me about he could've had five or six more people scheduled blah blah blah blah blah.
And when I told him look I didn't know my roommate did this but it's done and deal with it and I hung up on him because he was being so rude ------he called me back three times to tell me how rude I was for cussing him ----well I don't give a what you think dude. and when I told him look I didn't know my roommate did this but it's done and deal with itit and hung up--- on him because he was being so rude //he called me back three times to tell me how rude I was for cussing him --well I don't give a what you think dude
If this is the way that they treat a client I don't think I would want these people in my home at all.
This goofball was having a major meltdown.
Huang M.
05/05/2020 12:00:00 SA
I called them in regard to my sewer line issue last Friday. I got clogging issue in both bathroom and kitchen and found out some water was leaking through clean out pipe to my front yard.
Nick came to my place and resolved clogging issue and also helped me to investigate why this happen. After it, my wife and I have decided to replace the sewer pipes from two bathrooms, kitchen and laundry room because our metal sewer pipes are rusty now.
After weekend, they came back and helped me to replace with new PVC pipes. The projects took them 2 half days to complete. I am happy to have them for fixing my sewer pipe issue.
Brandan S.
01/03/2022 12:00:00 SA
I called Free Flo Rooter during the holiday week, not thinking I'd be able to get through to anyone since all the other companies I was calling weren't doing same day appointments. Josh answered the phone promptly and was able to get to my location later that day to fix my water heater issue. He was resourceful, polite, and competent. I'll be using him again if I have any future issues.
When you have an emergency--you have an emergency! You need to have reliable people that you can count on especially because cases like these can go really good or really bad.
Ben and Dino came to my rescue after an inquiry I made super late at night. They gave me a fair quote and were very transparent throughout the process. Ben made it super easy for me to reach out to them and was quick in his responses.
They work really hard, are super efficient, and are super nice! Will most definitely recommend them to anyone!
David T.
08/07/2021 12:00:00 SA
Steve diagnosed the problem and cleaned out the drain. He also cleaned up well after he was done. Very satisfied.
I was a bit puzzled why, when I phoned to request service, I was told there were no openings and I would have to pay the extra after hours charge for them to come in the evening, but when I indicated I would check elsewhere to try to find the service, they sent Steve out earlier in the afternoon without the extra after hours charge. That's the only reason for a 4-star rating rather than a 5-star rating.
Pauline D.
08/06/2021 12:00:00 SA
Steve is very nice person, professional, he come check my sink , and also give very reasonable price . After two days he fix my sink and clean up very thing , very nice job . Just like all you see the five star reviews. They did deserve it. Strongly recommend them. ,
Danika W.
01/02/2022 12:00:00 SA
We had Nick come out to look at our washer and dishwasher pipes because there was a clog. He was thorough and fixes the issue. He was upfront and let us know in the future how we could upgrade and do things more efficient with our piping situation. He even came out New Years day. Communication was great. Highly recommend. Will call him again in the future.
Rey L.
12/02/2018 12:00:00 SA
I had a dire emergency that I had a sewer drain problem that caused my toilet to back flowing. It was a Sunday and no plumbers are usually working on Sundays. My house was flooding and human waste was all over the floor. How I used them once before, I said, 'let me see if they are available for this emergency on a Sunday'.
I called 'Free Flow Rooter & Plumbing' and they were at my house less than 30 minutes and resolve the problem.
When Ruben arrived at the house he comforted my family and assured everything will be fixed. He addressed the problem and corrected the back flow.
Ruben is a professional gentleman who resolved the problem, comforted my family, and brought a smile to our face during this disaster.
I must say 'Free Flow Rooter & Plumbing' is the best because of their professionalism, quickness, sensitivity during a stressful time, and great price!!!
They are pet friendly that brings a wag to a dogs tail!!!
Love you guys and thank you for all your hard work!!!
Steve was fast in responding, was able to squeeze us in even earlier than expected and completed the job quickly. So quickly in fact that he reduced his service fee as a courtesy. Thanks Steve!
Jacqueline C.
03/09/2021 12:00:00 SA
We found a leak in our main pipe and needed a plumber immediately. I found Steve on Yelp and he responded quickly. He came out the next day and gave us a very competitive quote. He was very respectful of our home and made us feel so comfortable with the pipe replacement process. They did great work for a great price! They will be our go-to plumbers from here on out! Thank you for the amazing service.
Really prompt, friendly, informative. Super easy to work with and passionate and committed to doing great work. Would be happy to call and again and will recommend to others! A+ service!
Florence H.
08/03/2021 12:00:00 SA
Nick installed a new kitchen faucet quickly and efficiently, and the price was very reasonable. Would give Free Flo Rooter & plumbing 6 stars if I could.
Florence
Maggie L.
11/05/2021 12:00:00 SA
Easy to make appointment and Ben calls before coming out and fix the water heater igniter issue right the way. Very efficient and professional. Highly recommended!
David T.
02/01/2022 12:00:00 SA
I contacted Free Flo Rooter & Plumbing for an issue with my shower and was able to make an appointment for the morning of the very next day. Steve arrived at the appointed time, calling in advance to let me know exactly when he would be arriving. Steve was courteous and professional; making short work of the repairs and making sure everything was running and functioning as should be. I would not hesitate to call Steve and Free Flo for any future plumbing needs.
Once again we needed plumbing services and I called Free Flo and requested Anthony. He has helped me before and again did a great job! He is quick, efficient, and explains things very well. Also, he has never left my home without making sure his work area is clean which I very much appreciate!!
We will definitely be using Free Flo again for all our plumbing needs! Nick was very knowledgeable and explained the work that needed to be done very thoroughly. Nick and his crew did a great job. I'm so happy we finally found a great plumber!!!
Bree B.
03/12/2020 12:00:00 SA
Incredible. Our kitchen sink was backed up and I couldn't get ahold of our usual guy. The crusty bowls were stacking up at an alarming rate. So I Yelped some Pasadena plumbers. Impressed by Free Flo's 5 stars (I didn't even know that was possible with 1240 reviews!), I gave them a call.
It's 5:30pm, right? So I'm thinking, they're probably already closed. Nope. The guy picked up immediately. I explained the sink situation and he said they could send someone out as soon as tonight. I was thrilled. He said 8-10pm but that he'd give me a call if he could get someone out sooner. Twenty minutes later, I got a call saying they were on their way.
Steve was great. Very professional and knowledgeable, but also just a super nice guy. He fixed the sink, we had a pleasant chat, and then he said his farewells--all before eight o'clock.
What an amazing experience. Will I be calling Free Flo again? Absolutely. Is our sink water flowing free and easy? Oh hell yes. Have I cleaned and put away the crusty bowls?
Erm, no. But that's on me.
Got my water heater flush/descaled and they did a good job! Customer service was great! Thanks again!
We can't say enough good things about Free Flo. They always come through quickly and efficiently. A couple months ago, Dino came to fix our toilet because it was making some strange noises. Within 5 minutes he was done and we haven't had any issues with it since.
The other day we noticed a random crack/split in our ceiling and were afraid there was a leak in the shower stall above it. Nick came the next day and quickly assessed the problem to see if there was indeed a leak. He cut a small hole in the ceiling and covered everything so as to not get any dust/debris on the surroundings. There was no leak after all but it was a big relief to have someone reliable confirm that.
We will continue to call Free Flo for any of our plumbing needs. Super highly recommend!
Antony was so helpful and gave us good tips! Excellent customer service and very nice to talk to. Definitely recommended!
We contacted 3 plumbers through yelp. Of the 3, this company was the most kind, helpful, courteous, and most affordable !
On top of that, this company offered the same water heater replacement as the other two, but at a lower price.
Ben, the estimator, took off his shoes, greeted everyone kindly and was courteous enough to step around our kids playmats.
The other 2 plumbers who came liked to scare people with a this is bad, that is bad, you need to replace that, not up to code, etc .. They also had the you're wasting my time attitude.
Ben didn't do that. He listened, tried a couple things to get our water heater to work, then discussed with us a solution. He was positive, not scary or bored.
Anthony and Gino came the next day to install the new wayer heater. Very friendly, courteous about their shoes, said hi to everyone, smiled, and overall made it a friendly encounter.
Thomas M.
08/06/2019 12:00:00 SA
Nick showed up promptly and handled my clogged sewage line fast and easy. Would highly recommend Free Flo Rooter and Plumbing for any job. They were reliable and professional. I have them coming back out next week to do a spot repair on a section of clogged roots in my main Sewer line as well.
UPDATE:
Nick and his crew came out today and cleared all the roots out of the sewage line and installed new pipe and an access valve. They were fast and showed up earlier than they said they would. Highly recommend. Great guys that do great work.
Steve was great! He was knowledgeable, efficient and honest.
Gave us an estimate up front, did not try to sell us additional service, completed his work in a timely manner and cleaned up really well afterwards as I'd there was no spill in the kitchen.
He answered all of our questions therally. I would highly recommend him .
I was in the process of renovating a bathroom at home, Ben came by and helped me go through a few options that included swapping the position of my shower and vanity and relocating my toilet. It took me a while to get ready for the plumbing to actually get done, but when I called again Josh and team came out within a day or two to do the work and did a fantastic job removing the old plumbing and installing the new plumbing for our new standup shower where our vanity used to be and plumbing for a vanity where our shower used to be. They were also able to reposition the toilet drain over 10.
The Christmas miracle was NICK aka NAREH, who came out Christmas Eve to make the sludge and funk of 2021 bubbling up go away into Christmas past. Our Hero! Thanks, Saint Nick/Saint Nareh! FFRP has earned a loyal customer. :)
I'm giving the guys at Free Flo 5 stars but they deserve twice as many.
For the second time since my roommates and myself started renting an older home we have experienced some extreme plumbing issues- plumbing issues unfortunately dodged by our landlord as they claimed it our responsibility. Not only did Nick take the time to clear his schedule in case of our emergency, but he explained the issues in detail, explored solutions, and how to avoid issues in the future. When the clogged toilet turned into a full main water pipe replacement (as tree roots completely clogged the old cast iron line)- not only did he let us record the footage to prove to our landlord that this was an outstanding issue- but he also called them personally on the phone to explain the situation at large and cut a deal with them that left them happy- and us free from being stuck with the bill.
This second time around, when our bathroom sink was having draining issues, he swung by after his full workload and (knowing our history) completely solved the problem on the house! That's right- completely solving the issue that very day FREE OF CHARGE. We've all saved Nick's number in our phone- the only plumbers we will ever use and trust.
Free Flow Plumbing has some of the nicest and most hardworking people. They deserve every good review they have received. Trust me on this- give them a call!
Jenny H.
08/03/2020 12:00:00 SA
Wow! Dino is something else honestly! He is so amazing. He checked the whole house down and found the leak is. Thank to him! He helps me to save too much money now! The damn flapper! Just get him if you have any problems! Call Dino or free flo
Best experience I ever had. The low pressure sink problem was such a simple fix (for them) that they weren't even going to charge me for it. What!?! I insisted on paying and he reluctantly took my payment. I am a customer for life and really trust their work. Unbelievable. I'm in awe. You won't find a more competent and trustworthy plumbing company. Family owned. I also learned a lot as Nick took so much time educating me about other plumbing issues I was curious about. A+ service.
Toilet clogged on Christmas Eve. Nick came out and fixed the issue. Very clean no mess. Also very honest and helpful.
Anthony and Josh helped us with a clogged sink. They were great, fixed the issue, checked out the pipes around the rest of the house to help diagnose. We always go with Free Flo and they always do great work!
Excellent + Honest Service.
I've always dreaded the day I have to look for a new plumber but the moment of truth arrived a couple of months ago when my hot water heater started leaking ever so slightly. While other companies were more than happy to sell me a new heater, Ben was the only one to recommend keeping it and said the leak was easily fixable. I also had another problem where the wall behind a toilet was rotting and Ben was able to quickly diagnose the sewage pipe as the culprit. He came back a few days later with his crew and knocked out both problems within a few hours.
Overall, this was a job well done and I would not hesitate to call this company for all future repairs. Pricing is reasonable and communication via messaging on Yelp was easy (thanks Rafee!).
Highly recommend!
Free Flo Rooter replaced a damaged gas line from my house to water heater in the garage. It was a larger job requiring underground repair. I acquired estimates from many different plumbers, but Ben gave me the most competitive price. Then Anthony came over with a crew to complete the repair. Anthony was very professional and the work was completed successfully. I'm very pleased with the overall experience and would work with Free Flo Rooter again.
Fast, considerate, professional and educational. Nick was available on short notice when one of our toilets wasn't flushing. He gave us a 2-hour window when he'd be by and was communicative about when he'd be arriving. He was prompt, masked, and took off his shoes when he entered which I appreciated. The problem was bigger than he'd anticipated so we agreed on a time for him to return the next day when he had the proper tools and materials to protect our floors while he worked. He had a plethora of photos and videos he used to explain what he thought the problem was. He also fixed our washing machine which wasn't running any cold water on his way out. He returned the next day in monsoon-like conditions to remove our toilet and give us the bad news that it would need to be completely replaced due to extensive calcium build up. Nick got on the phone with our landlord and made sure we picked a quality toilet that would circumvent this problem in the future, went to pick it up and replaced it same day - well after business hours. Nick was pleasant and professional, he was considerate of our crazy dog and sleeping infant, he performed quality work in a timely manner and he gave us a little lesson on toilet mechanics and hard water. Five stars. Would recommend.
Nick came to my rescue and was very knowledgeable and gave me a lot of information that other plumbers did not provide, which helped in figuring out the best course of action for replacing the water tank. He and Chuy came by on-time and replaced it in a couple of hours. They cleaned up the work area afterwards and put everything back in its place. Nick took the time to explain how I can prolong the life of the new tank. We have hot water again - yay!
In addition, I asked him to replace the garbage disposal after he was done. He was able to come back after a few hours to take care of that.
Courteous service and great attitude. Very fair pricing, as I did price comparisons with 4 other companies and based on his in-person assessment, we felt Nick was the most forthcoming, such as updating us on the fact that water tanks are now digital and slimmer, and simplified our desire to solve the problem at hand. We had another plumber come by the same day, and although they explained a lot of things to us, they employed a lot of scare tactics and ballooned the price, which stressed me out even further.
Nick rocks! He texted me the next day to follow up on how the water heater is working. Will use Free Flo again on our next project.
Note: I originally messaged our old plumber and a Yelp message popped up asking if I wanted to do price comparison/request quotes from others. I tapped that button and the app did an instant messenger thing to several services at once. Within 5 minutes, I got like, 6 Yelp messages. On a Saturday. Free Flo was one of the companies that responded. Otherwise, I might not have discovered them, so THANKS YELP!
I set an appointment last night with this company - had never used them before having just moved to Pasadena. They answered my YELP request immediately and set a time for today between 3-5. They would call before arrival. I got a call around 1pm from Nick the plumber and he was so respectful! He asked if I was available to come early (1:15) and if not he would come by later. Nick showed up at 1:15, took off his shoes before he entered, was wearing a mask and immediately went about my plumbing problem. He fixed it in no time at all! He was personable, took the time to explain the solution to me and it was one of the most pleasant experiences with a plumber!
Needless to say - I have found my plumber for any issues that may arise in the future!
Thanks, Nick!
After a mishap with our cleaning lady, Ben saved the day, and for a whole lot less than I expected to pay. Water wash running out of the wall where our shower head mounts, I figured tile had to be torn out and pipe in the wall replaced. I spoke to a general contractor and he confirmed I'm looking at at least opening the wall, replace broken pipe and retile the shower. NOPE, thanks to Ben!!! He found and fixed a broken fitting for less than $100 and in under an hour(we spent more time talking cars than it took for him to fix) instead of the thousands of dollars the GC quoted. These guys will get referrals to all my family and friends!! 100% great guys!! Honest and care about their clients.
Steve R.
03/11/2020 12:00:00 SA
Anthony and his crew are great! Respectful, clean, and professional! And they aren't kidding about the pet friendly on the side of the van! My dogs aren't the most social but they warmed up to Anthony right away. Will definitely keep their business card handy.
Can't thank Ben and his team enough for their quick response time, professionalism and caution. We asked for them to come out for an issue with some plumbing, he responded immediately and when he got here he was taking the appropriate precautions and abiding by local orders for masking during the COVID 19 situation. He was able to assess and solve our issue in less than an hour. We are extremely grateful for the service Ben provided.
Thank you!
Josh is fantastic! He and Free Flo Rooter have become our go-to plumbers for any work done on our home. He and his team are knowledgeable, reliable, and do wonderful work. Over the past couple of years they have:
-Removed very old and leaky standard water heater
-Installed a new tankless system
-Replaced our sewer lateral
-Installed a fancy bidet toilet
Each of these situations also had some unique issues, which Josh thoroughly explained and made a plan to address, so we have confidence in the work that has been done.
Whenever I have my next plumbing project (and no doubt there will be more!), Josh will be my first call.
These guys are awesome we had the whole house backing up on a Sunday we called free flo to come out and help there pricing was more reasonable then other company's they sent out a technician he showed us our sewer clean out and what its for he ran a roto rooter through our stopped up sewer drain and cleared it so we can use it he ran the sewer camera and showed all the issues with the main sewer drain it had a lot of roots he gave us a quote for a hydro jetter while my husband was with him I called around got prices and they are by far the most reasonable ones
Thanks free flo
Contacted them to service my tankless water heater. Price was lower than several other companies that I contacted. Josh contacted me and asked if he could come out a day earlier, which worked for me. Josh came out and was great. Did the service in under an hour and was very knowledgeable and patient with my questions. Would highly recommend and will definitely be using again.
Joy M.
03/05/2020 12:00:00 SA
Called after hours and was greeted by Ben. He was kind and helpful and sent Steve the next day.
Steve looked at our water heater and explained what was wrong and gave us advice on what needed to be done. He was kind gracious and helpful. Ended up ordering a new system through them. Steve came over today and along with his team, installed the new water heater.
He again explained how to turn it on, take care of it and what to do in case we needed help.
The team cleaned up after and left my home neat!
Will definitely recommend Ben, Steve and this company. Thanks!
I want to give a huge positive review for the top plumber in the area, Free Flo Rooter and plumbing. From the moment I first met with Ben, it was very obvious just how highly skilled and capable he was in diagnosing and addressing the issue we had. Nobody else really understood it like that. Huge shout out, and deep gratitude. Highly recommend this company for all your plumbing needs!
Update: big shout out to Anthony, who came through and fixed my 30 year old sump pump setup. Absolute perfection in workmanship, and I really appreciate the multiple follow throughs. Thank you again Free Flo Rooter, and thank you Anthony!
If you are looking for an honest and good plumber, Free Flo Rooter is the plumber to seek. I called several plumbers and explained my situation with pictures. Ben from Free Flo Rooter have me an accurate and honest quote, below the overpriced plumbers. He came and repaired my toilet and plumbing issues and found the root cause of my leak. He did more work than requested and did not charge additional. I can't stress enough but this is a honest plumber that will not overcharge you.
Good luck for your Yelp request.
I have posted a review for these guys before, and I had another very positive experience with them last week. Nick came out here and he was great.
Their level of expertise and (especially) customer service is well above par.
They will continue to be my go-to for plumbing services. Thank you guys!
Anthony Anthony Anthony, all I can say is, he's my kind of plumber. Honest, easy, responsive...and always gives it to you straight. This is my 3rd time using free flo and i worked with Anthony each time. He is fast, dependable, and always gives an accurate and fair quote. I wish there was a 6th star, because I would give it if I could.
07/19/21
This is the second time we have used Free Flo Rooter & Plumbing's services. The first time was for our condo last year and once again today. Anthony and his crew were very professional, courteous, and helpful with our questions and concerns. He worked with my schedule and made this another great experience with this company. I highly recommend calling them for your plumbing needs.
Absolutely the best service!!! Love this family owned business that really cares about doing the right thing for their customers. I got tired of waiting for my husband to fix our shower. Found Free Flo on Yelp and made the BEST decision!!! Customer contact and response was on point. Thank you so much Ben for taking care of us. You are a kind person with a beautiful soul!
Our basement got flooded after a big rain and our hot water heater stopped working. Initially, my husband tried contacting multiple agents without much success and one gave us a very expensive quote even before coming to our house. Luckily, a friend referred us to Steve. I contacted him and he immediately got back to us and came to help us the same night. He helped us successfully light the pilot and pump out the residual water. With Steve's help, we finally had hot water to shower.
Nick showed up and went over items that needed attention with our current copper piping. Initially, we thought it might be a bad regulator but after inspecting our system, he made some recommendations that would help out like adding ball valve shut-offs . Will definitely give them a call to schedule work. Thanks Nick and go Lakers!
Amazing! Steve has completed two jobs for me so far and both times he did a fantastic job. Great communication, professional, courteous, honest, fair pricing, and he got the job done well. These are my go-to plumbers. Free Flo runs a great business and it's not surprising why they have so many positive reviews. Well done.
This is the second time we've used Free Flo. Josh was really responsive and came out so fast. Of course we had a plumbing emergency on a Saturday night. He was out here and it was fixed by Sunday morning. He was so knowledgeable, clean, and fast. I will 100% use them for all our plumbing in the future.
Josie C.
08/06/2021 12:00:00 SA
I barely ever write reviews but free flo rooter and Anthony specifically were amazing. Everything was explained in detail. The quote I received was accurate. He was on time and did the work in the time frame. I felt well taken care of. Seriously such a pleasure to do business with anthony! The 5 star reviews make sense now.
We had a terrific experience with Free Flo today after having some troublesome plumbing issues over the weekend. We gave them a call on a Sunday and they were out here asap the very next day (on a federal holiday, no less). Steve and his teammate were friendly and efficient (in and out in 15 minutes) and got the job done. Super appreciative and highly recommend these guys!
Austin K.
02/04/2021 12:00:00 SA
Was on time, fair, quick, and did the job. Got all of the dirt and buildup out of my outside drains. Thanks!
Yelp recommended me to Free Flo Rooter when I put in an inquiry for service with our sewer line. They responded right away, and they were upfront with their pricing. We arranged for them to come the next day (Friday, 3/19) between 5 - 7pm.
At 3pm, I received a call from one of their plumbers, Anthony, who informed me that he is available earlier, if I was available. Since I was available, he came within 20 minutes and snaked out the drain.
It was just regular maintenance, so there was no big problem for him to solve. Anthony was honest and professional, and did not try to upsell me or try any scare tactics to get us to pay more money. We appreciate the fast, friendly service.
We will keep this company's number for any future plumbing issues.
Request a quote the day before Christmas Eve and got a response right away at 10pm. Said they can come out the next day which they did. It was a simple fix for the garbage disposal and didn't charge me. They are fast, honest and reliable. I will def call again when there's a plumbIng issue.
Thank you Free Flo Rooter!!
Had flooded basement. Nick answered quickly and set up an appointment. Steve came early because he finished another call. He quickly diagnosed the problem and gave me the options. Parts had to be ordered. He drained the basement and got a temporary pump to keep the basement from flooding. When the replacement pump came in, it was a high quality pump that should provide years of reliable service. Installation was efficient and he corrected some problems from the previous installation. He took the time to explain what was wrong and did what was needed to avoid future problems. Great service and value because he corrected something that would prevent a future problem. Would not hesitate to use their service again.
Casey S.
06/10/2021 12:00:00 SA
We had a great experience with Free Flo!
I was able to get in touch with someone right away to schedule an appointment.
The technician, Nick, was even able to come earlier in the day than was scheduled! Nick fixed the clog and out shower and educated us about what was causing the clog and what to look out for with our house since the piping is older.
He also answered all of our questions and replaced a part in the toilet and in the sink. He was great!!
I would definitely use Free Flo again.
Geoff S.
05/02/2021 12:00:00 SA
Ben was great. Great price, prompt service. Solid work. This my go to plumber going forward.
karen m h.
11/09/2021 12:00:00 SA
I highly recommend this plumbing business. Antonio came as he promised and explained everything that needed to happen and what the risks were. Then he proceeded to do the work and it was done extremely well. Competent and personable!
These guys are the best!! We use them for all jobs, big and small. They have figured out complicated issues for us in the past, they know their stuff and are prompt, friendly and very neat and tidy.
Not sure which rooter to hire, I choose the ones with the most reviewers.
Free Flo Rooter & Plumbing did not let me down.
Steve G. is very professional got the job done with reasonable charges, maintaining clean job site before and after the plumbing works. Highly recommended.
Pia O.
12/09/2021 12:00:00 SA
Free Flo responded to my email right away and was able to provide someone same day. Steve G. was amazing. He provided a courtesy call 20 minutes before he came. He was able to identify the issue immediately and fixed the leak. Thank you, Steve!
Best service! On time and great communication. Installed 2 toilets and hauled away the old. We have other plumbing issues and will definitely call them again very soon. Definitely one of the top experiences with a contractor. They even answered questions and educated us on issues. Trustworthy in knowing they will not over charge us for something that's not needed. Their business practices show they take pride in their work and it's no question why they have repeat customers and such a high rating.
Incredibly fast service. They were both incredibly nice and helpful. I will definitely be recommending them to my friends and family. Will use them again for any future plumbing issues!
marjan d.
12/09/2021 12:00:00 SA
They were so amazing. Anthony was awesome. He came on time and was able to give me options and fixed my problem quickly and efficiently.
E K.
01/11/2021 12:00:00 SA
Don't be fooled with all the positive reviews. Called Free Flo Rooter & Plumbing 12/2020 for a service on our Tankless Water Heater, Technician showed up 12/11/2020, was told water heater could not be serviced, he said he was going to call later to provide a quote for a new tankless water heater. I did mentioned to the technician numerous times that I had small kids and needed one ASAP. Followed up AGAIN on 12/21, he said he FORGOT he will get one and get back, a Month later, still NO ONE contacted me nor provided any quote.
Of course did not wait for them, called another company, ZH Plumbing, received the quote right over the phone on a new water heater, came installed NEXT DAY.
DO NOT RECOMMEND Free Flo Rooter & Plumbing.
Steve came out to look at a slipped pipe underneath my sink on very short notice. He inspected all my pipes & made quick work. In the future I will not think twice about calling Steve @ Free Flo Rooter. Thanks again!
V. W.
09/07/2020 12:00:00 SA
Could not speak HIGHLY enough about this company. My partner and I had a bathroom sink that would not drain. Free Flo was not only quick to respond to our inquiry, but gave us a reasonable quote and time slot within a couple hours of when we initially reached out (no other local plumbing company or Roto Rooter did this).
Dino was our plumber and he was effective, honest and very friendly. We would use this company again just to have him work on another plumbing project. After hours of working on our sink, he told us that the clog could only effectively be solved with new pipes (ours are VERY old). The combination of cast iron pipes, and an embarrassing amount of Drano used before we called Free Flo escalated the problem to what it was. Dino did not charge us for the hours he spent working and was extremely compassionate and informative about our options.
Hoping to get new pipes via Free Flo in the coming weeks!
N C.
01/11/2022 12:00:00 SA
We had a bathtub faucet that wouldn't pull out. I did the Yelp quote and got a response immediately. They set up a free estimate and Josh B was able to come out even earlier than planned. He was super helpful. Josh took a look, identified the issue immediately, knew what cartridge to get, came back, and replaced it extremely quickly. Once he opened the faucet, he discovered the handle on the faucet was broken too. Josh ran out to go get a new one and was back in no time with an exact replacement. The whole process was surprisingly quick. The faucet is extremely easy to use now. I would highly recommend Free Flo Rooter. Great service and extremely fast.
Louise H.
07/12/2021 12:00:00 SA
I have old plumbing so it's not uncommon for me to call a plumber. Hands down, my best experience yet was with Anthony of Free Flo Rooters. He gave me a call in advance so he knew what to expect when he arrived, listened carefully to what I had to say, and involved me in every step of his work. Anthony was thorough and explained several options for fixing the problem for today and in the long run. I will absolutely use Free Flo rooters again and will request Anthony.
Nathan M.
09/10/2021 12:00:00 SA
We had Free Flo plumbing do some work on our house when we first bought it and we were happy to have them back when this problem arose. Nick went above and beyond for us and can't recommend him enough. My wife and I ended up having a leak in an outdoor pipe that was flooding our backyard and Nick came assessed the situation and had a game plan that he executed perfectly and cleanly. I can't thank him enough for coming through with the service and commitment of real professional.
Niki D.
03/10/2021 12:00:00 SA
Josh and Anthony are a great team. We had to replace our entire vintage plumbing system under the house. They did it quickly, kindly, and professionally within a day and a half! We have issues with our main line now that the house is free flo-ing which we will most likely replace soon with them. They have also gone above and beyond trying to replace and fix our 60 year old retro faucet. Overall great team!
Nick was the guy who came to help us today and all I can say is WOW! This guy is amazing! We needed a plumber urgently and I contacted Free Flo Rooter & Plumbing on yelp and they contacted me within seconds! Thankfully they were able to accommodate me on the same day, within the hour! When he arrived, he was super friendly and covid-safe (masks, etc). He was able to assess our problem and fix it right away. He walked us through all the steps and explained to us what the problem was. He was thorough and professional. We will use him for all of our future needs and will definitely recommend him to all home owners!
Hue Q.
06/05/2022 12:00:00 SA
It's been a pleasure working with Nick. I'm a realtor and I've always recommended my clients to do a sewer and plumbing inspection because you never know what you find. Finding out earlier is gonna save you thousands of dollars. I've always went with this big plumbing company which I'm not going to name. Just to show you a big company doesn't always mean they are good, it's always a hit or miss with them. They've missed certain things that have cost my client lots of money to repair. One of my client reached out to Nick and was extremely impressed by his experience and knowledge. He said Nick also provides a wonderful service. I had to find out myself so when one of my buyer needed sewer and plumbing inspection I called Nick. Sure enough he made time to go to the property and did an extremely thorough job. Basically gave me a detailed examination of the plumbing of the home. You can tell he is very passionate and takes pride in his work. Safe to say I have a new plumbing company that I can recommend to all of my clients
I first reached out to this company because I was driving and saw their vehicle and we were in need of non-urgent plumbing services. I had little to no expectations but decided to give them a call anyway. I've been pleasantly surprised with all of my communication with this company and would recommend them in a heartbeat!
Steve was able to come out to our property within a day to give us an estimate, and followed through with the repair seamlessly. He was very honest, professional and friendly, and didn't try to perform any unnecessary services. Steve was helpful in explaining the problems with our water pressure regulators and quick to fix it. He had to go out and find a different part but kept us in the loop about when he would return to complete the job. Thank you so much Steve!
Elizabeth B.
03/03/2020 12:00:00 SA
My bathroom sink was draining very slowly. I assumed it was a hair clog and I'd been treating it as such, but nothing I was doing was working. Anthony came out and snaked the line. He wasn't finding hair where it normally is, so he went farther back and found a bigger clog down the line. It was string or yarn or something (I have kids, so it could have been anything). He did a great job and my sink is draining well.
Also, and this is really big for me, we have a Pit Mix. He's a rescue and he's very protective of me. Anthony approached him calmly, got down on his level and let our dog accept him at his pace. Now they're best friends and I don't have to worry about anyone getting hurt. It's a tremendous relief to find someone who is personable, good at their job and good with our dog. Thank you Anthony!!
Jenny S.
12/02/2021 12:00:00 SA
Nick was amazing. We discovered our pipe was overflowing with water due to clog and Nick was able come to our place after hour for emergency service. We had no clue what was going on but he took the time to explain and show us the issues we had through his camera. We will definitely be calling them back. So grateful to find someone honest and hardworking.
A few plumbers came by previously and were unable to figure out the issue with our toilets. Nick and Anthony from Freeflo came by and within a few minutes identified the problem, fixed it and were so helpful in describing what the issue was. Will definitely be my go-to plumbing company from now on
Laura M.
12/02/2021 12:00:00 SA
Anthony saved the day after our 2 year old flushed 2 rubber ducks down the toilet! Anthony was professional, so knowledgeable, efficient and explained everything carefully. He was able to fix our problem right away and get our toilet up and running again. I highly recommend Anthony for all plumbing needs!
Scope of work: Installed new clean out, unclogged sewer line
Called on Easter Sunday morning because we were experiencing some drainage clog issues. Josh came out that afternoon to help assess the issue. He was very knowledgeable and great at explaining the issue for us to understand. He even drew a diagram for us to better understand the drainage system at our house. We didn't have a clean-out which prevented him for assessing further so we scheduled for him to come back to install one on Tuesday.
Josh and his team came back and began the work immediately. They located our main sewer line quickly and began digging. His workers were great as they dug out dirt while keeping the area nice and clean. The clean out was installed with ABS pipe which they did a clean and beautiful job. The team even went above and beyond by replacing a larger chuck of the pipes and helped capped off additional unused drains at no extra cost! After the clean out was installed, they assessed the problem by dropping a camera into the drain to let us see what's going on in. From the camera view, there was clearly a clog to which he then roto rootered the pipe to clear it out. Then they put the camera in again where were able to see the cause of the clog from roots and compromised pipe.
Throughout the whole process Josh and his team were very thorough and explained every step. You can tell that Josh is very experienced and knowledgeable. Communication was open and honest - what was said was consistent with what was seen through the camera. Everything was direct and straight forward. Best of all, we found the cost to be very, very reasonable. Highly recommend Josh and his team!
Jeffrey Francis T.
1/30/2021
Anthony was able to provide us quality emergency rooter service on a Saturday evening. He was quick, thorough in his work, and explained exactly what was going on with the plumbing. Highly recommended!
Will definitely use them again.
Easy to deal with. Punctual, clean and respectful.
They explained everything very well so I was informed.
Great pricing.
Messaged for a quote in the morning and was able to get a same day appointment a couple hours later for a clogged drain. Ben came on time and had a great and courteous attitude. Super respectful of our home and surrounding work area. He even cleaned up after the job was done! The drain was unclogged in less than a hour. The service was reasonably priced and I would highly recommend. The whole process was a great experience.
Mike M.
07/04/2021 12:00:00 SA
I recently had a major water leak in my bathroom, I was desperate yet worried about called an emergency plumbing service, but free Flo rooter saved me! They were fast, listened to what I needed, and their pricing was competitive! Steve the plumber was very knowledgeable and professional, I highly recommend free flo rooter to anyone who needs plumbing services!
Came home on a Friday night with the kids in La Crescenta and found that the main water line from the street had burst. Shot out quote requests through Yelp the next morning and was being told that I needed to replace the entire 70 feet of pipe and drop almost 5 grand on the project.
Ben from Free Flo stopped by and, after inspecting the entire line, found that the rest of the pipe was in good condition and only the one section needed to be replaced. With 30 minutes of work and chatting me and my dad through what he was doing, we had the water running again.
Want to say thanks again to Ben and the guys at Free Flo. Because of your honesty and work ethic, when the time comes to replace that line will be calling you!
David W.
11/10/2020 12:00:00 SA
I now have a new 'Go to' plumbing company. I have had many needs for drain cleaning, broken pipe repair and blockage needs and I have NEVER had a technician explain to me in as much detail of what he was going to do and the work that he needed to perform. Anthony from Flo Rooter & Plumbing was excellent. He was only satisfied when all of his work was complete and my issue was resolved. I almost never give reviews but I felt that this plumbing technician & company really deserved to be mentioned. The prices are great and the response time was extremely helpful and timely.
(I am a real person and I approve of this message)
Just a little humor there
Thanks again Anthony & Flo Rooter & Plumbing
Pasqual G.
04/10/2021 12:00:00 SA
Nick was dope! Very respectful to our house and extremely knowledgeable about plumbing. Had a minor issue with our toilet which he fixed immediately and then showed me how to do it myself in case it happened again. What was cool about Nick was that he explained everything he was doing and I always appreciate that in a specialty service. Appreciate him and will definitely hit up Free Flo again and specifically Nick !
These guys are amazing and a life saver. Was having major plumbing issues at our place and couldn't use the showers of toilets for a week. It was a disaster. After getting yanked around by some disingenuous plumbers we had Nick come over and assess the situation. He speaks plainly and directly. While the issue turned out to be bigger than we hoped, the problem was diagnosed and resolved in a VERY short amount of time. Less than 24 hrs after we called, our entire house was up and running again and better than ever! Cannot recommend these guys enough!!!!!!!
I messaged Free Flo through this app at 4:00pm on a Sunday because my water heater pilot wouldn't stay lit. They messaged back within minutes and told me they had availability between 7-9pm. I scheduled the appointment. At 5:45p the technician called and said he could come earlier, which was great for me. He arrived by 6:15 pm, checked out the water heater, fixed the problem and had it running within 10 minutes. The technician was super friendly, easy to talk to, and was even friendly with my cats. I will for sure use these guys again.
Thanks!!
Vanessa B.
01/02/2022 12:00:00 SA
We purchased our first home and needed to get our sewer line inspected. We talked with several companies and chose Free Flo, because they offered an option to spot repair rather than replace the whole line. Plus, Nick was easy to work with and didn't give us an aggressive sales pitch, which is always a bonus. They were able to schedule us quickly, and the repair went smoothly. Thanks!
Ugo C.
07/02/2021 12:00:00 SA
Good service, prompt and clean. Nick came to clean up a sluggish kitchen drain. The repair dislodged some deposits in the hot water line which slowed the flow at the faucet. I reported the problem the same day, and Nick came back promptly early next morning and fixed it. In addition, he gave me a thorough explanation of what had happened.
A couple of months ago these same guys were able to promptly replace a faucet stem, which a different plumber had previously told me could not be found.
I'm a small business owner as well and I know how hard it is juggle everything that goes with providing a service for clients. These guys have all 3 of the most important elements to me: Quality, Speed and Price. Very very very few companies ever provide all 3.
Steve was great and arrived promptly. We had a broken kitchen faucet and he replaced it with a new one we picked up from Home Depot. It didn't take very long and everything's been working perfect since. This was my second experience with Free Flo, and I will continue using their services - they're very responsive, friendly, and get the job done well and quick!
Josh and his partner replaced the pipes under a kitchen sink of an old mid-century home and unclogged both drains. They worked fast and cleaned up after themselves. Ben from Free Flo came to our house a couple weeks ago to replace a gas valve on the connection to our clothes dryer. Both experiences with Free Flo exceeded expectations. They are friendly, professional, and fair. Thank you!
Steve and his assistant were great. They worked hard until the unplugged the kitchen drain. I asked Steve about other potential repairs and Steve patiently answered all my questions. I highly recommend Free Flo Rooter for your plumbing needs.
Nick to the rescue again! I just can't stress enough how wonderful and reliable Nick and Free flo Plumbing are!! They are so responsive and do such a great job and really back up their work. No need to look at any other listings on yelp, THIS should be your go to!
Always great service. They did a great job with the work I needed. Will probably call them again if I need any plumbing work done.
Rob B.
06/05/2020 12:00:00 SA
I called Anthony at Free Flo to unclog my kitchen sink. He and his team were on-time, professional, and worked hard to diagnose the problem and provide a long-term solution to prevent future clogs. He was upfront about pricing and what the project might entail, and beat competing estimates by over $200. I've already recommended Free Flo to my neighbors and I will definitely be using them again.
Michael G.
04/02/2021 12:00:00 SA
Amazing customer service. They go above and beyond on every job. Shower in master bath was blocked up. Came out quickly and fixed the issue in less than an hour. Josh and Chano were very friendly and very knowledgeable. Thank you.
Professional, available on a holiday and arrived within half hour of our call! We had a plumbing blockage with toilet and tub overflowing and Nick came out on Thanksgiving day to snake the plumbing. The house is older and the problem too great to solve in one day. Nick and his crew returned promptly the next day and completed the entire job that day (digging, installing a clean out sweep and replacing all the dirt). Chuy was an essential asset to the job! The work site was left clean that you can't even tell anything was dug up. Good job Nick and crew! They are definitely my new #1 option for plumbing jobs.
Another great experience! Nick came over and fixed my toilet in less than an hour. I definitely appreciate he came with mask and shoe boots. Recommended honest and transparent service.
Celia C.
01/04/2021 12:00:00 SA
My dishwasher was backing up through the sink over the holidays. I contacted a couple companies but only Ben responded. He was super responsive to my messages, even over the weekends. They went out to the house quickly and fixed my problem quickly! I would hire them again for any plumbing related works in the future.
These guys are awesome. So refreshing to get honest and reliable advice regarding our plumbing situation. My experience in the past has involved being pressured to do unnecessary and costly work. This was the opposite. Felt like he was advising me based on MY needs, and he was looking out for my best interest. He fixed the problem and made suggestion for keeping our plumbing in top shape. Will definitely be use them again!
Ben was great! Very responsive, with quick and efficient service. Highly recommend! Thanks, Ben!!
Both Anthony and Josh were awesome! What I thought was a basic plumbing issue turned out to be a much bigger problem. I felt very confident after Josh thoroughly explained everything to me. I definitely trusted what he said and when I moved forward Anthony was the one who was here for the job. He again went over everything with me and was so kind. Sometimes you just have an instant connection with people. That's how I felt about them. I was sad I had a major plumbing issue right before Christmas but I'm happy I found new plumbers I can trust and depend on moving forward. AND they loved my dog and gave me some great advice!
Xin W.
01/02/2020 12:00:00 SA
First experience ever with a plumber, went exceptionally well. I usually always dread calling for any type of services I'm unfamiliar with but I had no other choices today. My toilet clogged up and the good ol' plunger couldn't fix the job. I called this number and Dino said they were finishing up on a job and could get here in 30-45 min. When they got they fixed the problem in less than 5 min!! I know I have no knowledge about plumbing but I was impressed none the less. Would definitely use their services again.
So this is my 2nd review on Free Flo Rooter, specifically about my experience with Nick P.!! I had an issue with an old bathroom faucet and not only did Nick respond straight away but he was punctual, tackled the problem right away, and fixed it quickly. What I appreciate about Nick is his enthusiasm for his work as he always explains what's going on, and is super knowledgeable. The cost was incredibly reasonable but, more importantly, his positive attitude really goes a long way with me.
Free Flo Rooter & Plumbing will be my go to from now on!!
They are efficient, punctual, professional and good peeps!
Thanks again Nick!!!!
Josh was professional, communicative, and really quick about our service. He had less than a 24 hour turn around to replace a really broken shower head and pipe. During covid, with limited access to parts. So impressed - would highly recommend!
Nick from Free Flo Rooter & Plumbing was excellent. He called in advance to provide a heads up to his arrival. He arrived on time, listened attentively to our issue and asked us proving questions prior to troubleshooting. Nick explained each potential challenge, the solution and, most importantly, the rationale. He checked multiple sources and provided recommendations that were sensible and in a phased approach. I would absolutely recommend Nick again.
Michael M.
02/06/2021 12:00:00 SA
These guys were great. They scheduled an appointment quickly, showed up on time and were very professional throughout the whole process. I had a toilet replaced, as well as a rainfall shower head and new knob. It required replacing a valve inside the wall which they were able to handle easily. They will be my go to team for getting plumbing needs in the future. They even remembered me from an appointment I had with them months prior. It's nice to have a team that is personable and feels like you're dealing with real people. Can't recommend them enough! :)
I love the Free Flo Rooter team! Anthony is my guy. My wife and I have called him on numerous occasions and he was able to help us with whatever we needed help with. We needed help with our water lines in the house, sprinklers in the back yard, and water heater when it finally broke down from wear and tear. Anthony and his guys replaced and fixed everything seamlessly. He always came through when we needed him.
If you need help with stuff related to water at your home, these are your guys. They'll always do their best to help you with whatever you need. I always appreciate good service like that.
Our drain shower drain clogged up Sunday morning and with schools opening we needed a working shower for Monday morning. Called Free Flow Rooter and Ben came out promptly and professionally cleared out drain. You look at Yelp to determine who to hire when you have an emergency and and I highly recommend Free Flor Rooter and Plumbing. Professional, prompt and very reasonable. Thank you Ben!
Sh T.
02/02/2021 12:00:00 SA
nice work! Free flow router was great they came and hydrojetted my sewer line. They save the day okay
Anthony D.
11/04/2019 12:00:00 SA
Anthony did a great job at assessing the problem with my shower drain. Was quick and ensured his work area was cleaned before leaving.
I highly recommend these guys
After calling/researching a number of plumbers in my local area, I am so happy that I decided to go with Free Flo Rooter and Plumbing. Josh was professional, answered all of my questions/concerns and most importantly completed a thorough job (appreciated how clean their work is done). I highly recommend them for any of your plumbing needs and I will definitely be using them in the future.
Phone call had no bedside manners and man-splained to me. Lots of plumbers guys. This is the first impression. What will happen when there is a problem? Respect yourself and talk to other plumbers.
Here is what free flo wrote back to me:
I'm actually quite flattered that you were still thinking of us a month and a half after the fact, but perplexed that it was fueled by so much anger. How would you like it if somebody attacked your business just because you were following company policy? If someone asked you to waive real estate fees then went online and publicly attacked you for not doing so, how would that make you feel? Our customers love us, and they do so because we take care of them and treat them with respect. What you say is more of a representation of you than it is of us, because based on our previous conversations I know that I did nothing wrong or malicious, nor was I ever rude to you.
We don't do written estimate for free especially one that requires this much time and work to put together. We offered a free verbal estimate but you insisted for a written.
Dear Free Flo: I didn't insist for a written estimate and did say okay to an in-home estimate. However, I called back to cancel the appointment after I met with other plumbers. I'm so glad you got flattered by my anger. It let's everyone know now what you wrote to me. So.....I don't know what else to say since you don't think you did anything wrong. And koodos on having customers that like you. This review is not to attack your business but to tell you what happened to me. It's okay that you feel happier to write to me that I'm the bad one here. Again, it's not to have you lose business and whatever you said. I also didn't think about you for 1.5 months. Yelp just popped up a bunch of stores and asked me to review how was the experience. It's odd you thought I thought about your company so long to write this review. Would you like me to remove it? I can.
Here's what I said on the Yelp Message on November 6: My agent Elaine told me to just ask for a quote for 3 things since she needs to write a report to the seller. Can we just request for an estimate for a hydrojet sewer pipe, new water heater tank, and broken leaky pipe?
No where in there said a written estimate. I just asked for an estimate to ask the seller's agent for credit so when escrow closes, I will hire you to fix the plumbing problem. Since you said I have bad bedside manners and what I said to you is turned around to me, then there is nothing else to say since you told me to wait one day and then tell me that you can't quote me. I'm not writing a review about that either. I'm writing about when I called after escrow closed and talked to someone on the phone and asked what is the quote for a leaky pipe. He responded to me, I don't know, I need to see it. I can't just give you an estimate over the phone. Okay...since you don't think it's rude... then forget it. By the way, you misread the messages and assumed it was based off of the messages and not the phone call I called after I needed a plumber to fix the house. Now you call me rude and poor bedside manners and happy that I'm angry. I don't know how else you can put a spin on that accusation when what you wrote to me shows on Yelp already.
Here, I'll change from 2 stars to 4 stars, minus 1 star because you insulted me.
Dear Yelp,
Free Flo Rooter assumed I got upset that I wrote a review and assumed it was for back in Nov 6 that I asked for an estimate. I stated that it was a phone call for them to come over and someone picked up and said, I don't know, how can I give an estimate without seeing it? So after seeing several other plumbers, I called to cancel. Then I get a reminder from yelp to write a review of my experience with different companies. I get Ben's response to my personal email with the subject of my home address. The response is the same as what I am reporting to Yelp. He also insults me in the message so I am reporting to yelp because this is a true experience on what happened to me. Ben also messaged me on a new message and on this chain message when I was seeking for different plumbers prior to escrow closing. The point is to ask for an estimate to have my seller's agent credit us for repairs after escrow closes. He didn't want to. No problem. So then I called days later after escrow closed to make an appointment to come over and someone picked up and replied to me that sentence. The review is about that. Nonetheless, Ben from Free Flo is happy to insult and is flattered.
Look, the first two words was phone call.
T C.
01/03/2020 12:00:00 SA
Had a leaky gas pipe under the stove. Called free flo since they have been excellent in the past. After we found a time that worked for both of us they showed up to test from where the gas is leaking. Found a loose valve and tightened it up in 2 minutes (literally 120 seconds) and it was all done. Asked what I owe them and they said they were just happy to help. Wished us a happy new year and went on their way
Seriously people, you don't get this kind of service. No hassle, no pressure, no upsell. Just awesomeness.
I am a return customer. Their service was as great as last time.
We need to replace the bathroom faucet and the valve. Steve arrived on time. He is very professional and extremely patient as we need to wait for the water to drain before starting the job.
The job took longer than expected because of certain restrictions of my apartment complex (it's built in the 70s). But Steve is very patient to get the job done. In the end, I am very satisfied with his work and I would recommend Free Flo for anyone in need of plumbing services.
I called Free Flo for a second opinion after another plumber told me I needed to replace my whole toilet (for a lot of money). Narek was awesome. He wore a mask and called before he arrived. He explained everything clearly to me, then simply replaced a part and fixed my toilet (that I supposedly needed to replace) in less than an hour! He saved me a lot of money and hassle. I will definitely be using this service again.
terren L.
09/02/2021 12:00:00 SA
NP showed up earlier than scheduled which was very refreshing. Overall, they were efficient, communicative & fairly priced. Unfortunately, I could not be present as I had originally planned, my wife was able to interface with NP in person & was happy with the experience. There were no upsells for additional services. -T
Erin M.
12/04/2020 12:00:00 SA
5 Stars! We were having a plumbing issue that needed immediate attention and reached out to Free Flow via Yelp to see if they could come out and do the job. A representative from Free Flow very quickly responded, within just a short couple of minutes, and setup a time for a plumber to come out and checkout the problem and give us an estimate.
The day of the estimate, Anthony arrived on time with a very pleasant attitude, quickly got to work and was able to diagnose the problem. Anthony was very polite, clear and honest. He explained to us not only what was causing the leak and where the leak was but also provided us a video recording of the leak! Anthony thoroughly explained what needed to be done and did not try and sneak in extra repairs or or claim that the entire house needed to be re-piped.
The day of the repairs, Anthony again, showed up on time, was very pleasant and got straight to work. No surprises during the repair and in no time, the repair work was done and our leak was fixed! Anthony made sure that not only the job was done right but also that there wasn't any mess left over for us to clean.
Thank you Anthony and Free Flow! We definitely recommend this company and will be using them for any and all future plumbing repairs needed.
Called them and they came out same day and even during the COVID-19 outbreak. Nick was super helpful, professional, and friendly.
Our property is old and has old piping. He said we would need a cleaning pipe installed as old pipes degrade. Despite this he was able to get the pipe cleaned for now without the work, but I know with degrading old pipes that that replacement and installment of the clean drain is coming, and guaranteed these are the guys we will call for that and any future plumbing problems. Thanks nick and free flo.
Update: Same thing happened again! My kitchen sink got backed up, but Anthony was able to come again and get the job done. Fast, efficient, consistent. Still would recommend!
I'm normally a DIY plumber but was unsuccessful clearing my sewer line so I decided to use Nick because of his 5-star rating. True to form, Nick was a master of his craft. With a little bit of testing he diagnosed the issue and made a recommendation to conduct a clean out. This was a fairly expensive job but the way Nick explained everything, I gained a great degree of confidence in his recommendation. After, digging out the target area, the pipes were indeed clogged with debris. He proceeded to replace the corroded pipes and joints and even constructed clean out access ports so any future clog could be easily accessed.
If you are looking for someone who is dependable and trustworthy, give Nick a try as you won't be disappointed. Not only will I use Nick in the future but I will recommend him to my neighbors and family who have similar issues. And, he's a really nice guy!
Not Enough stars for the top Quality Plumbing work that I got done. I've dealt with some plumbing companies and I got to tell you these guys are amazing! My main sewer line was clogged with roots so my clay & cast iron drain pipes were replaced with new ABS drain pipes. Nick was quick, efficient, and very knowledgeable. I genuinely recommend their service for all your plumbing needs. What a relief and weight off my shoulders when I realized how easy they made this whole process for me when it came to the financial end of it end actual work that was supposed to be done. Thank you Nick and thank you Free Flo Rooter & Plumbing!!!
LA A.
05/08/2021 12:00:00 SA
Anthony and his team were exceptional. We had an urgent issue on our hands, and they handled everything for us with ease and professionalism. He was readily available and an excellent communicator throughout. A true gem.
Lynn H.
12/09/2020 12:00:00 SA
Excellent service! Very appreciative that they were able to quickly help us book an appointment when my parent's house what seemed like main valve was broken and water was overflowing. Josh was very knowledgeable and helped us look into what was causing the problem. It turned out that it was actually not a plumbing problem but rather a city water pipe bursting. Honest, experienced and did not misdiagnose. I am putting them into my contact list as my go to plumber from now on and will definitely recommend to family and friends. Thank you Josh and Free Flo!
Drew G.
12/03/2019 12:00:00 SA
Great experience with Free Flo Rooter & Plumbing. I had a cheap garbage disposal that started leaking. I ordered the new one on my own so I could pick exactly which one I wanted (Insinkerator Pro 880LT - very quiet and has a 2-stage grinder design).
I called some other plumbers and they said they would charge me extra since I didn't buy the unit through them and one said he wouldn't install it at all since I bought it on my own.
Free Flo was great - they said no problem (with no extra charge). Anthony came out and did the installation. He's a great guy - nice, friendly, and gave me a bunch of tips. I highly recommend these guys and I'll definitely use them again.
Reginald R.
12/02/2019 12:00:00 SA
Five Stars... 1k Reviews... those figures don't lie.
TL;DR - These guys only care about one thing: providing you with the best service possible.
Full Review below:
I had a guy scheduled to come in to take a look at my shower/tub's diverter but when I sent him an image and he saw my custom fixture, he backed out and said he can't do it because he's never worked on something like it before. Weird.
So I had to resort to finding a new plumber here in Yelp. Sent out inquiries to three businesses with a disclaimer that I want to send them a picture of my fixture first to see if they can help me because one plumber backed out of the job.
The first business gave me one-line answers like:
- Send the picture over
(Didn't give me a method on where to send it so I replied to his email and attached my image)
- (He replied to my email) Didn't get the picture
At that point, I didn't even bother replying. I was thinking dude, wtf? Help me out by giving me a way to send you the image successfully.
The second business didn't reply until a day after. Too late.
Free Flo Rooter (Ben) replied the first time by giving me their actual email and phone number where I can successfully send the image of my fixture. Exactly what I needed. So i went with them.
Had a chat with Ben about my issue over iMsg. He came in and checked my diverter. He found the issue: a broken cartridge diverter. I was ready to buy it online but he encouraged me to not spend on it because these shower companies usually have lifetime warranties on these things. And he was correct! We called the manufacturer, he helped me talked to the customer service rep about the issue, and they sent out the part we needed for free.
When the part came a few days after, Ben sent out Steve G. to finish the job. Nice guy, had a good chat with him while he was working on the diverter.
The experience I had with this company far exceeded my expectations. Easy to talk to (eff that other guy who gave me one line answers), flexible timing, and the job was done. I'm hoping I don't have plumbing issues in the future ever again, but if I do, I won't even bother inquiring with other companies. I will call Ben straight.
my $0.02.
Nick P came by a day before my scheduled appointment and cleaned out my clogged up bathroom sink in no time. Quick efficient and effective.
A huge thank you to Nick! We're listing our house for sale and it's been stressful trying to get everything ready in time. Nick responded to my request on Yelp within a few minutes (in the afternoon) and came the same day. He also returned the next morning to check our Hvac lines just in case this wasn't a plumbing issue. He was right and in turn saved us thousands of dollars. We are so thankful to him for his time, knowledge, generosity and expertise. If you're looking for an honest expert, Nick is your plumber!
I manage apartment building and I do have a plumber but one time on a Sunday,there was an emergency at one of the buildings and my plumber was out of town so a friend recommended me this company, I called them and they came right away, they had everything necessary with them in the truck, they fixed it in less than an hour and left, and for emergency job their pricing was reasonable, so yes I would definitely call them again because one other thing besides their professional work was the fact that they were very friendly with the tenant dog, and I think it's very important when you have someone coming to your home to be ok with your pet so that being said the over all experiences was so good that I will recommend him to anyone I know, specially to my friends who have pets
Josh from Free Flo Rooter was the one that helped me and I couldn't be more impressed with how swift, professional, and skilled he was. It was immediately clear that he knew what he was doing and that made me feel very comfortable from start to finish. I have had a few horror stories with plumbing so I'm very relieved and pleased to say this was nowhere near that!
Also, I think it's worth mentioning that he was very safe and masked the entire time. He was also very charismatic and pleasant to converse with which didn't hurt! Overall GREAT experience, I would definitely work with Josh again.
Bill L.
11/10/2021 12:00:00 SA
Nick did a nice job fixing our sink and unclogged the drain. He was prompt and efficient. Will definitely recommend this company.
Thea O.
05/03/2021 12:00:00 SA
Great experience. Anthony arrived the day after I called. He was polite and wore a face covering. He took the time to show me what was going on so I could make an informed choice about next-steps.
Truc M.
05/03/2021 12:00:00 SA
Appreciate that they showed up in a mask, as safety is a priority right now. The work that they performed was great from the initial consultation to the final installation of the new toilets in two of our bathrooms, with the exception of one snafu, which was remedied promptly and to our satisfaction. Anthony was a true pleasure to work with and was very knowledgeable and reliable. We also found that their costs were reasonable. Hence, we would recommend FREE FLO-ROOTER for your home plumbing needs.
THE BEST SINK AND TOILET STOPPAGE EXPERIENCE! Ben was very friendly, courteous, and efficient, had my toilet and sink fixed in no time. Followed COVID-19 CDC procedure, had mask, gloves, and remained 6 feet apart to complete task. Best man to hit up for all your plumbing needs!
Zeke O.
05/01/2021 12:00:00 SA
Wonderful service! We needed a new water heater after experiencing issues with our old one. Nick assisted with the installation, and he was incredibly helpful throughout the whole process. Can't thank them enough!
Trang T.
10/09/2020 12:00:00 SA
We bought our house eight years ago, which, at the time, had a four year old tankless water heater. In the last eight years it has been fickle to say the least. Two weeks ago it finally just died with a pinhole leak. We purchased a new unit on our own and were looking for just installation. We called for several on-site estimates from other companies who wanted to charge double (one guy wanted triple) just for the installation. Free Flo gave us an estimate through Yelp based on photos and new equipment info. They were quick to respond with the messaging and very professional. Free Flo's price was close to one on-site estimate, but we decided to go with them because of the amazing reviews -- great decision.
On the day of installation, Ben, Anthony, and (apologies if I got the name wrong) Charlie, came with masks on ready to go. They were very professional and courteous. Anthony walked me through everything they were going to do. Because we had purchased all the components ourselves, all we needed was their installation services, but Anthony and crew went beyond with trying to save us even more. They suggested that it was possible for them to cleanup and use the old valves and work the existing filter into the new unit so that we could return the new ones and save. LOVE THAT! Service guys who are looking out for me as a person...another human being trying to get through life. In the end we decided that we wanted them to swap everything out anyway so we knew the makes and parts for future replacement (as I said the unit was already there when we purchased the house so we knew nothing about it since it was weather-worn). The guys happily said, we'll do whatever you want for your unit. They went right to work in direct sunlight in the heat of the midday and did not stop until the job was done. When they finished, Anthony walked me through what they had done, how the unit operates, shut-offs for replacing the filter... everything. I also noticed that they didn't just try to make the unit fit into the existing pipe work, but instead cleaned up the lines to maximize flow. The workmanship was fantastic. I could not be more pleased with the service and care that Anthony and his guys put in. I am over the moon with this service experience. It's just nice in all the chaos to have strangers come to your home for a service and treat you like they would treat one of their own. Thank you so much Anthony, Ben, and Charlie, and of course, Free Flo for employing such wonderful people.
Had a toilet issue late Sunday night and this company sent out a guy named nick who was awesome, he was so informative on what the issues were with my drains I felt like I could open my own plumbing company after lol. Great company great service and great employees if I could give 10 stars I would for sure
I had to have some plumbing work done, specifically replacing some incredibly old and nasty toilets that had been left behind by the previous residents. The guys at Free Flo were super helpful and nice in explaining why our current toilets were suboptimal and how to replace them. Highly pleased with the services rendered, would definitely hire again.
Our sink in the kitchen clogged up. They came out same day and diagnosed the problem...the clog was in a pipe that went into our garage.
Anthony and Josh came out and replaced the pipe!
Super friendly and explained everything very clearly
Five stars!
It's rare for a company on Yelp to have so many positive reviews, but after calling on Free Flo to help me with a blocked kitchen sink, I can definitely see why. Fantastic and responsive service. I received a response to my request quickly. I was offered an appointment the same day. Steve came over right on time. He took a look, explained what he needed to do, made some recommendations for the future, then fixed the problem. Price was very reasonable as well. Free Flo DEFINITELY will be my go to for plumbing services in the future.
Karla C.
12/04/2018 12:00:00 SA
Our kitchen hot water pipe was so Gross!!!
I only got a little bit of hot water going through this for the last seven years. It wasn't until Josh from Free Flo Rooter that came to save the day! He quickly got the job done and made it seam like it was an easy fix. I no longer have to suffer washing dishes with cold water. I finally have HOT WATER!!!
I highly recommend this Plumber , don't wait seven years like I did. I'm not going to lie, I was always scared it was a bigger issue and that it was going to be super expensive but the prices provided by this company were very reasonable. Thank you!
This is the first time I used their service to replace my kitchen faucet and they just blew me away. Not only did Ben answer my call right away but he was able to schedule something really soon. He was very efficient at what he does and even went above and beyond to help me install my water filter system for not only no extra charge but he ended up charge me for less than what he initially quoted. Ben has earned my respect and future business. Highly recommended.
Nick was a genius. We had a different plumber over 2 days before him, who spent 2.5 hours trying to fix our kitchen sink's draining problem. Nothing got fixed. Nick came over and checked out the entire house for 5 minutes and immediately understood the draining system. He then spent another 15-20 minutes inside and completely fixed the problem. I would recommend Nick and Free Flo Rooter & Plumbing 10/10.
Maria S.
01/07/2020 12:00:00 SA
We highly recommend Free Flo for your next plumbing job. Ben called ahead of time to tell me when he would arrive. Both Ben and Dino were very courteous and immediately began to work. They unclogged our bathroom drain and adjusted our toilet flush in less than an hour. They cleaned up nicely after they finished the job. We will definately be calling on Ben and Dino for all of our future plumbing needs.
Thank You!
Ryan C.
12/10/2021 12:00:00 SA
Nick's the best! We had a leak that we couldn't identify and he was able to locate the issue in no time. He not only gave us many options to resolve our issue, but he did so in a non pressurized manner. We will always use Free Flo Rooter and Plumbing for all our plumbing needs!
I rarely leave yep reviews, but I couldn't let the night end with out leaving a comment on my experience. I just moved into a new home, and started experiencing some back up in my shower with some rumbling in the toilet! I had no idea what the problem could be, but I knew I needed it fixed ASAP. I called Free Flo Rooter who answered the call immediately. He pretty much diagnosed the problem over the phone, and let me know someone would be out between 5-7 that evening. Around 4:30 I received a call from Nick who let me know he was on his way. I was prepared to wait all night, but was super excited to know he would be here at 5. Once he got here we walked the home together and figured out where the clean out was. He explained what was wrong and went to work. During the process he had me run all the sinks. Showers, and flush the toilets as well to get everything going and to make sure it was truly working, and I really appreciate the attention to detail. All
In all there is a few things that will need to be done at a later date to make sure this issue doesn't happen again, and I will be using Nick and Free Flo to complete the job.
A D.
09/10/2021 12:00:00 SA
Wow. I'm impressed with this company. Ben was helpful and kind when I called in. He worked around their busy schedule to accommodate me and managed to get a same day service for our leak. Steve came by and was super thorough. He was very professional, friendly, gave honest feedback, and helped fix our problem in a timely manner. I highly recommend free flo rooter & plumbing! Thank you for being awesome!
I was convinced by Nick to just replace my water heater since it was about 8 years old by now and will likely reach its end soon. Nick gave me a quote on a repipe as well and the price was EXTREMELY fair, so we set up two days in case for the water heater installation and repipe. Nick always responds and was willing to work with my schedule despite me having to reschedule a couple times.
The day comes and Nick arrives early with his crew of 4 men ready to start. I appreciated them laying out paper on the floor given that they were coming in and out often. This helped clean up immensely. I thought we'd need two days to finish, but Nick and his crew actually finished early in a day! Unfortunately my water heater is located inside the house so I had to get someone else to patch the hole where the pipes were installed before Nick can install the water heater. That took some effort in scheduling, but Nick was very accommodating. I also had an issue with my kitchen sink having low water pressure and Nick was kind enough to fix that for me for free while he was here.
Now I have a brand new Bradford White water heater and the rumbling noises from my previous water heater is no more!! Bonus copper pipes! Overall, I really appreciated Nick and his crew's professionalism and Nick's such a cool dude!
Go Lakers and thanks Kobe24!
Mark Y.
06/08/2021 12:00:00 SA
Nick came out and helped us when we had issues with our pipes backing up. He was on time, professional and honest. He took the time to explain exactly was was happening and gave us different options to remedy the issue. He even came out on a holiday to help us out with this.
Nick was able to fix the issue in our pipes promptly. He understood the urgency that we had with getting this problem resolved and worked hard with his assistant to fix and clean our pipes out to get everything free flowing again. We really appreciate their service and would recommend them to anyone. Nick is a great guy and if I could give 6 stars to their company, I would.
Josh was super helpful and professional! My kitchen sink got clogged and he helped resolve my problem within 20 minutes. The same-day response and service were swift and excellent. I would definitely call them again if I encounter any plumbing problems in the future! (Hopefully not too soon though!)
These guys are the absolute best. Over the last year or so, my 100-year-old house has had all sorts of plumbing issues. These guys came on short notice and completely handled my issue. Absolutely will use these guys forever for all of my plumbing needs.
Most recently, Steve and Ben helped me out of a bad situation with roots that had gotten into my pipes causing sewage to explode all over my garage. They know exactly what they are talking about and were able to resolve the problem quickly and for a good price.
Call Free Flo!
Harrison K.
12/05/2021 12:00:00 SA
Ben was super professional and knowledgeable. He showed up on time for main water shutoff vale problems. He explained what each water pipe was for and retested the problems. He found out that I may have not turned the knob correctly and let me know everything was good. He refused to take any money for the visit and educating me on the plumbing system even though I offered to pay some. It is hard to see that kind of prfessionalism and customer service these days. I am definately going to call him for future plumbing needs and recommend him to friends and family.
Ryan F.
06/03/2021 12:00:00 SA
I just want to say thank you so much I able to go home and relax. They fix my problem when another company called Rooster Hero's up charge me and didn't even fix my problem saying they been doing it for 13 year!!! Just a few mins Rooter fix the problem and gave me fair price I recommend this company!
We've called them for multiple plumbing emergencies in the last few years every time they've done a fabulous job at a reasonable price. Very easy to work with pleasant to have around. Very satisfied with their work I will definitely keep using them in the future!
Quick response and turnaround time! Not only did they respond with the fastest quote, but also the most reasonably priced! Highly recommended!
Could not be happier with the service big Nick provided. We had an emergency clog in our main line and Free Flo came within an hour. Nick arrived and explained in detail what the issue was. Nick cleared the clog and advised on preventative measures to take in the future. Although Nick is a buccaneers fan, I would recommend him along with Free Flo Rooter for any of your plumbing needs.
I live in a woody area where the roots encroach into the sewer pipe and we need to have the drain cleaned every now and then.
Ben and his team responded promptly, showed up on time, wasted no time and fixed the problem with the hydro jet, showed where the problem was located with the camera, gave me a reasonable price and discount for repeated service. I highly recommend them.
Had to use Free Flo Rooter & Plumbing service for another toilet issue. Again fantastic service and the technician Nick is always very helpful and informative. These guys are an amazing service provider!
Huge thank you. They were fast and efficient. They came out and quickly fixed the problem. Ben saved our Thanksgiving. Cheers.
Fast, friendly, and efficient. Josh was very professional and honest. Would definitely recommend to friends and family.
N C.
04/09/2020 12:00:00 SA
Every time I think of calling a plumber, I get this feeling of dread. Did not have good luck with plumbers. Nick changed my mind. He came in all Covid19 friendly with mask and gloves and after a quick examination, he found the problem. And the good thing is he takes the time to teach you things about your house's water system, that you should know. I really appreciated that. Nick. You da man. You are the plumber that all other plumbers should strive to be. Thank you for all your work.
Peter M.
04/08/2020 12:00:00 SA
Free Flo went the extra mile to help me out. Anthony and his crew worked all day on short notice, even in the rain, to dig up and remove my horrible root-filled old orangeberg sewer pipe and replace it with ABS. It was about 50 feet from my house to the street. They even tunneled under the wide rock stairway between the street and my front door. They did a perfect job from start to finish, and the price was very reasonable. Thank you Ben and Anthony! You are the best!
Ivy W.
04/06/2021 12:00:00 SA
Had a sudden plumbing issue with a clogged drain and we couldn't use the toilet or shower. Called around 2pm and they had someone out to our house by 3:30pm the same day. Steve was very professional, got the issue resolved, and showed us the issue in the pipes with the camera. For covid safety, Steve wore a mask the whole time and was able to resolve the issue in the pipes outside without coming into the house which we really appreciated. Quick and seamless service!
Sophia K.
10/09/2017 12:00:00 SA
Ben and his team save the day again! A pipe behind a wall burst and he came immediately. My husband shut off the water of the entire property to stop the water from spreading. Free Flo arrived within 1 hour of calling. Lucky for me Ben was finishing a job in the area and within 20 minutes distance. He is a great communicator and obviously great at his profession. I recommend Free Flo for emergencies, maintenance, and general plumbing needs. Next time I have a problem, I know who to call.
Living in an older home, I understand something is going to give eventually, and it is reassuring to know a reliable and pragmatic plumber.
Our old house got some funny plumbing job done by the previous owner, and the kitchen drain was clogged pretty badly. Anthony called a day BEFORE the appointment and offered to come take a look since he just wrapped up for the day. He was punctual, friendly, courteous, knowledgeable, and his quote was very reasonable - everything that you'd expect from a professional but so rarely experienced in LA these days. He did not have all the parts necessary to fix it right on the spot so he came back the next day (the original appointment day). Arrived on time and finished the repair/replacement quoted beautifully.
Mark A.
04/03/2021 12:00:00 SA
Had the same issue with our bathroom drains (clogged outdated pipes). They were very fast in responding to my concern on yelp and scheduled a service the next day. Anthony was very professional and explained everything. Thanks again for helping us! We will definitely contact you for our future plumbing needs!
The plumbing service put my garbage disposal in quick, fast and in a hurry. They wore face mask and shoe covering. It made me feel safe and I was happy they did the work. Thank you for the help.
Nick and his team did a great job on our old plumbing. We were quoted more than double from another company and chose Free Flo because they have been reliable before. Will be using them again.
Wow! You want to talk about a Rooter company that back up their slogan pet friendly plumbers I called Free Flo Rooter because I was having drain issues at my home. I got a couple of quotes, they gave the best price, and promised to come out because they weren't very busy that day. Great guys and genuinely nice when arriving. The two guys met my dog Apollo, and fell in love (my dog has a cruciate ligament tear) he couldn't really get up and play but loved the attention. So my story isn't about the plumbing, but more about how after they were done taking care of my plumbing issue, they told the owners Rafee and Ben about Apollo and I was contacted by them asking how they might be able to help. My husky needs a surgery that costs well over $5,000 and they took down my go fund me account information and made a very generous donation that same day.
The work they did was great, but these guys are just great human beings. Thanks guys, Apollo is one step closer (pun intended) to being able to walk and play again.
First time using Free Flo and had a great experience. My appointment was scheduled for later in the afternoon but an earlier opening came up so they called and came right over. Josh was professional, responsive, efficient and knowledgeable. He was masked and even took his shoes off at the door. Plumbing issues are never fun so I appreciated what a smooth, positive experience this was. Would definitely use them again.
After getting insane quotes and delays from other companies, I contacted Free Flo for an endlessly clogged tub drain based on their positive Yelp reviews. Not only were they able to get a plumber out the same day, Steve (nicest guy, ever!) resolved the issue quickly and efficiently, answering all my questions. Not only that, but I was given an unexpected discount, as well. I asked about the statement on the side of the truck, The Dog-Friendly Plumbers Turns out that Ben the owner is a friend to dog rescues - a cause close to my heart. A positive experience all around. Happy to call these guys my new plumbers!
These guys are simply the best. I've had the pleasure of dealing with both Steve and Nick and they've always been professional and taken the time to explain the problems we've had with our plumbing. I highly recommend this company for all your plumbing needs.
I W.
12/07/2019 12:00:00 SA
Believe all the positive reviews! What started out as simple root problem evolved into a better, long term solution for my house. My husband and I appreciated Nick's expertise, honesty, and great attitude. He has a genuine desire to help his customers make the most informed decisions. On top of all that, the charges were fair for the work--especially when the work involved digging trenches and crawling in dark, 2-foot high spaces for hours.
1st positive experience (my husband's interaction with Free Flo): During Thanksgiving weekend, we had a clogged drainage pipe that resulted in an overflowing cleanout--it was a recurring issue in our 100-year old house that we knew was caused by something more than just roots.
Nick responded to my husband's Yelp request within minutes and gave a quote to do the rooter service. It was actually less than another highly rated plumber. He came same-day within the promised timeframe and cleared the clog quickly. He took the time to figure out what was causing the issue and showed my husband using an in-pipe camera where the problematic areas of our plumbing were. Upon my husband's request, Nick gave a plan and quote on the changing out the main drainage line. He even offered to waive the rooter service charge if we decided to do the bigger job. On top of that, he didn't collect payment for the rooter service to give us the opportunity to think about it and said he could bill us later if we decided not to use Free Flo for the bigger job.
2nd positive experience (my interaction with Free Flo): We did subsequently have Free Flo do the bigger job this past Thursday morning. Nick kept me apprised of his ETA via proactive texts. When he arrived, he explained very clearly what his team was going to do. I had a question about any cast iron piping that might remain after the job, and he went under the house to take a video of all the drainage piping underneath to help explain.
When I reviewed the video with him, it was very clear that the plumbing across my entire house was patched with differently-sized cast iron and plastic pipes and connectors over the years, which wasn't readily apparent when Nick and my husband saw the earlier in-pipe video. Much of the cast iron was corroded and needed to be replaced. Nick worked with us on pricing and my husband and I ultimately decided to extend the job even further to change out all old horizontal drainage piping.
Throughout the day, Nick occasionally left his team so he could pick up supplies, but he was accessible via cell. It was late evening when the work was completed, and Nick took another video for us. The drainage piping was consistent and had simpler connections. He was very responsive when I had follow-up questions the next day.
The cherry on top--he helped address a separate problem we had with rain coming into our water heater--no extra charge! It rained last night and, for the first time in four years, my water heater was dry!
Thank you, Nick and the Free Flo Team, for all your hard work and wonderful customer service. You fixed many years' worth of bad plumbing in one day and have earned a place on our very, very short speed dial list.
The best one in San Gabriel area. Honest, reliable, efficient!!
Lorrie Ann P.
08/10/2020 12:00:00 SA
Contacted them for another problem. They told me they would come between 1-3 pm but ended up coming earlier, which is so much better! They came back for a sewer blockage problem. They figured out and treated the problem, which turned out to be a massive root intrusion. They took care of the problem and solved it for us. Everything went by smoothly and we felt so relieved after. We are so thankful for them and I feel like we will always be well taken cared of in the plumbing world because of them! Thank you so much again Ben for all of your help!!! You are amazing!!!
Ben was super fast and did a great job. They were able to accommodate me by 8am after my reaching out after 10pm. He was kind and patient with my yappy little dogs and was a genuinely lovely person. I would definitely use them again.
They came out for camera inspection and then repaired a section of my pipe that was damaged. The job was done quick and painlessly, they were easy to work with. I'd definitely call again when I need a plumber. Good business!
Professional, timely, and communicative. Josh has done a few jobs for us : installing a sewer cleanout, water heater, and also evaluating a plumbing situation. In all cases he worked efficiently, explained exactly what could be done and never pushed extra services.
First, I'd give more stars if I could. Our community of four townhouses had what we thought was a simple clog that could be easily fixed by rootering or hydro-jetting. It ended up being a complicated break in our pipes, 7 feet down and under two layers of thick concrete. Ben, Anthony, and their team were nothing less that than absolutely fantastic. They fixed the broken area and then made sure all the roots were out of our pipes before they left. Their prices were fantastic and their work impeccable. We were so impressed that we've contracted with them to provide continued maintenance so that our pipes remain clear. I have absolute confidence in this company. What a find! Thank you guys!
Free Flo is a great company to work with. They responded to my call right away and were at my home within hours. They completely the work quickly and efficiently. Steve was very courteous and explained everything as they did their repairs.
I would definitely use them again
Anthony came out to rooter my slow shower drain a few weeks back. He was extremely friendly, neat and cleaned up after himself. Anthony even went above and beyond by pointing out some missing grout in my shower which was causing some water damage. I would definitely call Free Flo again.
Greg C.
01/11/2021 12:00:00 SA
I live in a 110 year old house, so plumbing issues are a given. Free Flo is the only company I trust to take care of my house's unique plumbing issues. Today I had a backed up kitchen sink, and Anthony from Free Flo came 20 minutes after I called. Anthony is the best of the best. First off, he wore a mask and was very conscientious when it came to Covid safety. He resolved the issue within minutes, gave me tips to avoid the problem in the future, and was as friendly, kind, and respectful as can be. I wouldn't dream of letting anyone but Free Flo, and Anthony in particular, handle my plumbing issues. They are the best company in So Cal. Try them. You want be sorry!!!
Wow.
Anthony provided amazing customer service all the way from the estimate to the implementation to the follow up. I've never had such solid customer service, especially for a plumber.
And on top of that he was the cheapest estimate I received out of 5.
Will definitely be reaching out to Anthony again for any future plumbing needs.
Grikor G.
01/11/2021 12:00:00 SA
We've used Free Flo twice and both times we received services from Anthony. Man is a saint! First time we called he came immediately at 10pm for an emergency job. Don't know if all the other plumbers that work there are just as good but he's definitely a must. Our plumbing needs are set with this company/Anthony.
We've had several issues and have been fortunate enough to get Anthony each time. Not only does he do exceptional wrk, he is also friendly and respectful. He has done so much work in our house and we highly recommend him. He installed our water heater, cleared several clogs and done it all with personality and smiles. If we could give six stars we would.
Carly C.
01/09/2021 12:00:00 SA
I recently found FreeFlo Rooter & Plumbing and have been very happy with their service. Steve was professional and friendly. He wore a mask and shoe covers every time I saw him. He responded quickly to my texts and was very good at explaining everything that needed to be done. They dug about 10 ft deep into my front yard to replace the main sewer line which was about 20 ft long. They were quick and professional. The job took about a day and a half. I would definitely recommend calling FreeFlo Rooter if you have any plumbing needs. Steve is great and I'll definitely be contacting him again if I encounter any other plumbing issues.
Jason T.
01/09/2021 12:00:00 SA
Our kitchen sink had a minor leak so I contacted Free Flo and they said someone could be out the next day. They arrived on time and called me before they showed up. Nick was super courteous and took care of the issue quickly. I'd definitely use them again!
Great experience with these guys. Steve was on time, polite and professional. My main line was clogged and they cleared it very quickly. The price was also very reasonable as well. It was only slightly more than the rental cost of the machine needed. This way I didn't have to stand in line at Home Depot and lug a 250lb machine back to my house. Worth every penny. Will definitely be using them for any future plumbing needs!
Nick was fantastic. He was on time, friendly, fixed our shower quickly. No fuss no muss. I would definitely ask for his help in the future.
Great experience with Free Flo Rooter. Honored a quote and serviced my tankless water heater!
As new homeowners, we have so many projects that need plumbing expertise, and our amazing experience with Anthony ensures we'll be coming back to Free Flo for all of them! We recently purchased a house and along with it came custom toilets that required repair. The toilet would have to be completely removed from the floor in order to reach the parts that needed replacement, and other plumbers we got estimates from were frazzled by this. Free Flo answered our phone call promptly and asked for pictures to be texted in order to provide an estimate. The estimate was very reasonable for the labor involved, and we scheduled the following Monday as the earliest. On the Saturday prior, I received a call from Anthony, saying they had finished other work early and were seeing if any upcoming clients wanted to be helped sooner. This courtesy was our first green flag of great service - they could've just closed up shop early or taken a long break but instead they were proactively asking to get more done. Anthony and Nelson were at our house within the hour and had the toilet completely removed, repaired, and replaced flawlessly. They were in a tight space lifting a heavy, high-end toilet, and they didn't leave a scratch anywhere - they also cleaned the entire area with disinfectant once they were done. Anthony especially was warm, professional, and a rare expert who takes pride in the quality of their craftsmanship. He definitely lived up to the Free Flo tagline of Pet Friendly Plumbers too and was so nice to our old dog. Anthony stayed to make sure the caulking material dried properly and everything remained in working order. I also have to say - the plumbers from other companies who gave estimates flat out ignored me and only listened to my husband, even if he was just repeating what I said, which we found so weird! But Anthony treated us with equal respect and took the time to explain any processes or materials to both of us.
These guys are the most honest, hard-working plumbers I have ever found. I called them to do hydro-jetting and they came with their state-of-the-art equipment. Unfortunately, the old plumbing at the house wouldn't allow them to use their equipment, so they cleared the drain the old fashioned way, using a snake auger.
Ben insisted on cleaning the kitchen to pristine condition and refused to charge me for the hydro-jetting even though they fix my issue.
I am going to use them for all my plumbing needs in the future. They are really the best!
Angie T.
10/06/2020 12:00:00 SA
Nick and his crew are incredible. They fixed everything wrong with my new house water and gas wise. New pipes, earthquake shutoff, dripping tub. No job too big or small. All done fast and with a smile. Truly a great company. Explained what they were doing and why. Highly highly recommend. Plumbers are like mechanics, when you find a good one, you're set for life. I'll always use Free Flo going forward.
Free Flo was amazing! On time, finished early. Fair pricing and outstanding work! Anthony couldn't have been nicer or more professional. This was a great experience. We are already working on a day to move to the next plumbing project. Don't hesitate to call Free Flo!! Honestly, we could not be happier!
First off let me say this BEN was so awesome and professional! As a whole the company is very communicative and responsive. I needed a gas stove installation service done same day. And they quickly were able to do so which I appreciated so much since it was my only day off. They came much quicker than they initially quoted me which was so great . I highly recommend them and will definitely go with them for future jobs.
We needed help fixing a broken faucet. Ben was able to quickly come out and give us a quote. It required a new faucet, which Ben helped us pick a compatible one. He was then able to come back the same day to install it. Highly recommend!
L M.
01/04/2021 12:00:00 SA
Amazing job in a timely manner! My toilet clogged late at night due to old plumbing, and I was afraid I would have to wait until the morning to get it fixed. I yelped some plumbing services and noticed this business was still open until midnight. My initial time window was 10pm - 12am, but the technician Anthony called to say he would be able to arrive even sooner. Ended up getting serviced around 9:30pm, which was wonderful! Anthony was amazing, and diagnosed the problem right away and fixed it within minutes. He even stayed to do a couple test flushes to make sure everything was working smoothly. He was also a great conversationalist and we bonded over the glory of coffee. I also liked how the price was very reasonable, at $120 for a simple auger, especially given the time of night. Thank you again, and I will keep in mind for future issues!
David B.
09/10/2021 12:00:00 SA
Nick P. was awesome. Our kitchen sink had a leak and it was made much worse by an attempted home repair. He came out promptly and fixed the problem right away. Kitchen is back in working order. Thank you!
Tim M.
10/09/2020 12:00:00 SA
Piping behind my sink was leaking and I couldn't figure out where it was coming from. They responded to my yelp request and came out the very next day. Steve showed up in his PPE mask and placed shoe covers over his shoes before entering my house which doesn't alway happen with others. Within 5 minutes he solved the problem and I couldn't be happier. These guys are very professional and they are on my speed dial now! Thanks Steve, you made my day!
JJ P.
01/04/2020 12:00:00 SA
From initial contact to completing a RUSH job of replacing a faulty water heater, within 24 hours my problem was resolved by Free Flo. Anthony completed the work, presented me with clear information and details of the job at my rental unit. He was professional, courteous, and a fine representation of Ben and Raffi's business. Great to see such a responsive business helping me take care of my tenants while they were without hot water for 24 hours. I expect to continue using Free Flow for my future plumbing needs. Thank you Team. You did a great job and appreciate your immediate attention to taking care of my issue.
Alberto S.
06/02/2021 12:00:00 SA
Nick is very professional and came here quickly. A pipe literally burst and a tub started overflowing but he fixed it!! All hail Nick
My place needed the seismic valve placement for earthquake retrofitting and this team did a great and quick job.
1. Price comparison: they are more affordable when compared with other companies
2. Verified licensed that meet cities standards
3. Good communication via texts and calls
Highly recommend
Free Flo Rooter & Plumbing is our go-to when it comes to everything plumbing. Being a homeowner has its ups but it can also have its downs - especially in an old house. Our house had a mystery sound coming from the walls for months. We finally called out the team and they didn't stop until they tracked down the source of the noise. They went under our house to tie down pipes and replaced our tankless water heater - voila, the noise was gone! When we started on escrow on a new house last month, we knew exactly who to call to inspect the sewer line at the house. Ben was prompt to respond and didn't hesitate to show up again to help investigate some claims by the sellers. He was thorough, honest, and above all made sure we understood everything. I can't emphasize this enough - THEY ARE THE BEST PLUMBING TEAM AROUND.
Eric M.
03/03/2021 12:00:00 SA
Free Flow plumbing is lucky to have Anthony as a representative/employee. Anthony came out after hours to clear a clogged shower drain. He cleared the drain in a timely manner. Anthony was very polite, funny and knew what he was doing. I can't say enough about how pleased I am with Free Flo. I highly recommend this company for your plumbing needs!! Thanks again Free Flo!!
Ben, Rafee, and his crew have been amazing. From fixing issues at home or at my business. On time, willing to go the extra mile, and being extremely thorough. These guys are impressive!
If anyone is in need of a plumber, look no further!
Joe T.
03/02/2021 12:00:00 SA
Great service with good pricing, Ben was highly professional and clearly explained all aspects of the work her was performing. I highly recommend Free Flo Rooter and Ben.
There was a bad back up in my kitchen sink and and Josh did a great job fixing it! He was fast, honest, and even helped to clean up afterwards. My rental is old so this is not the first time that Josh has fixed something for us and each time had been a great experience.
H S.
05/08/2021 12:00:00 SA
Both of our bathrooms needed plumbing repair. One of the faucet leaked a little a few days after the repair, because the original cartridge was just too old. Anthony came back and replaced it without charge! Anthony is a very experienced plumber, and he really cares about doing the job right. I was also pleasantly surprised that he put on the shoe covers before entering the house (with the mask on too, of course). So considerate! Anthony also let me know that he would call 30 min before coming, so I was able to do my errands without worrying about missing the appointment.
I wouldn't hesitate in recommending Anthony/Free Flo Rooter to all my friends.
Herair R.
05/02/2019 12:00:00 SA
Wow these guys are amazing
I had a sewer pipe break in the slab of my house these guys came out found the break gave me a price and repaired it in one day
Fast reasonable and reliable everything they said they did kept me updated all day with progress I could ask for better service thanks guys
Angela B.
07/06/2019 12:00:00 SA
Ever since moving a year ago, we've used free flo rooter and plumbing for a variety of needs (sometimes planned and sometimes emergency).
I initially found free flo on yelp after another plumber we'd hired decided to not show up at the last minute. They've always answered the call promptly and offered amazing services. Nick, our plumber, was always timely to each appointment and reaches out via call and text to inform us he's on the way.
So far, we've used free flo for the following:
-Kitchen drain re-plumb (emergency and follow-up services)
-Complete switch of old cast iron drainage system to ABS
-Water pressure regulator
-Re-plumb of dryer/washer
-Emergency services (at 11pm!) for a water leak inside the walls, along with follow-up service to address the issue
I can't say enough good things about free flo. They've always given quick and hassle free quotes, and the quotes are always reasonable. The jobs are done professionally and always on time. It's nice to know that (fingers crossed) whenever we have a plumbing emergency or need, they're only one call away.
Jason P.
05/08/2020 12:00:00 SA
Awesome work with competitive pricing. Got a hold of Nick for a free quote for a new sump pump installation to solve backyard flooding issues. He was well informed and flexible to work with multiple options depending on our budget. Nick and his team were friendly and professional throughout the whole process. They delivered quality work and includes a warranty for assurance. It was a great experience overall and I would highly recommend them. I would definitely contact Nick and his team for any future plumbing needs.
Christine S.
07/01/2019 12:00:00 SA
I'm so glad I went with free flo Rooter. I had a blockage in my sewer and messaged a few plumbing companies they were the quickest to reply to me and scheduled me quick. They came out and looked at my Roto rooter problem or clog and gave me a free estimate. Since I had a cleanout at my home that saved me a lot of work and money. They snaked my line and pulled out roots and now my drain is working fine, everything is draining. They cleaned up and didn't leave a mess all for a great price. I liked that they were fast. I also like that the guys are very funny and down to earth. They make it easy to ask questions and talk to. Thx guys.
I have contacted owner and he sent immediately Anthony to check my water heater situation.
And immediately made appointments and quote .
Entire experience was so painless and professional anthony did impeccable job and used his courtesy
I will no longer further look for plumber but use this guy !!!! Thanks!!
I took the phone number off of one of their company trucks when I was in search of someone who could help me with the plumbing issues I had.
Steve came thru and got it fixed. Professional and great prices.
Michael C.
09/05/2021 12:00:00 SA
Was able to call in at 10 pm to get an appointment the very next day for a kitchen sink clog. Our technician Nick was very knowledgeable and reliable. Was able to answer all my questions. 10/10 would use their service again! Great job Nick!
Nathan H.
07/03/2021 12:00:00 SA
Nick immediately identified the source of our leak and expertly explained the problem to us. Came back the next day and quickly fixed it. Great experience, reasonable price! We will be repeat customers.
We were referred to Free Flo Rooter by a coworker. We spoke to Ben over the phone prior to meeting him where he provided tons of information. Ben worked around our schedule and met with us shortly after our call. He inspected our flooding issue under one of the units and explained exactly how he would fix it in detail and answered all of our questions as we are first time homeowners and need all the help we can get. The issue was solved not even a week later! He also took the liberty of checking the front unit for us and took a last minute emergency request to fix another pipe issue within 30 minutes of our call. Ben went the extra mile for us even on a last minute call.
I am so happy we were referred to Free Flo, I feel secure in knowing I have someone we can count on now and for many future projects and will be referring to friends and family.
Free Flo already came highly recommended by two of my coworkers, but even still they managed to exceed our expectations. After we called, Nick was able to get out to look at our garbage disposal the next business day. When he discovered it was an easy fix, he quickly taught us how to solve the problem ourselves, gave us the required tool to keep, and didn't even charge us! I'd be delighted to get this kind of service any time of the year, I was astounded to receive it four days before Christmas. Free Flo, you have customers who will call and recommend you for life. Thank you.
Robin Z.
10/05/2021 12:00:00 SA
I've had such a great experience with Narek! He came highly recommended by a friend of mine and he does great work. He explains things in an easy to understand way and is honest. He took videos and pictures when he crawled under my home to inspect and also complete the work, so you know exactly what was worked on. He's so helpful and provides great guidance! I can't recommend him enough!
Nick was quick and professional when he came out to help with a clogged sink on a Sunday. He got he job done and also took the time to inspect some of the other plumbing in the house. Would definitely recommend Free Flo to others.
Jen-Thuy N.
10/07/2019 12:00:00 SA
I'm actually really happy with their service. Josh is so knowledgeable. He did a great job replacing my tankless heater. I messaged for a quote and they were fast at responding and was able to come out to take a look. They gave a time window to come by and they were on time (this is important for those of us who needs to go to work after the service is done). My tankless was expensive but I don't think you can beat their pricing and service. Look at the picture of before and after. It was nicely installed. I would hire this company again for service and would recommend them to friends. Good job!
These guys are the best!
Ben and Nick have been so great to our business over the past couple years, coming quickly to fix broken pipes, a sink, etc.
Don't hesitate to call free flo!
Anthony is the man! He came out and snaked our kitchen sink. We had another plumbing company come out a week earlier. They also snaked our sink but a day later it stopped working. When we asked them to come back out, they wanted to charge more....
Anthony was super cool, funny, and didn't pressure us with performing any work. He also gave us some helpful tips for maintaining our lines and drains. We are new to LA and Anthony gave us tons of tips on places to go eat.
Thanks Anthony!
The first time I used this company they were professional and courteous and quickly found the problem. Very reasonable price.
So when I found a problem with the toilet I asked Yelp for a quote. Free Flo Rooters were the first to respond. He scheduled for the next day. And like before I found a plumber that was knowledgeable, professional and extremely courteous. He gave me a great price for the job. I've dealt with many plumbers over the years and some were nice and others weren't. But none made me decide that this is my plumber. This is my goto and first choice. Well Free Flo Rooters is just that type of company. Work with them and I guarantee you'll want to choose them again.
Ruben rocks! he definitely takes pride in the family business. He told me, if he didn't clear my mainline drain, I would not have to pay. Not only did he come within the 30 minutes he estimated (less than 15 minutes!) on a Saturday! but he did it for less than the estimate! He and his assistant, were professional, polite & he took the time to explain not only what he did, but his recommendations, which were UNDERSELLING work! He cleared my mainline in 20 minutes max.
I originally found him on Craigslist, but then followed up on his yelp reviews. He is honest, forthright & friendly. I can not recommend him high enough!
Paul S.
07/03/2021 12:00:00 SA
Steve was terrific from start to finish. He was knowledgeable and professional and honest about pricing. We were rushing to get some work done so my wife and I could move into a home before she gives birth and Steve came in on a Saturday and just went to work, quickly repairing everything, doing my family a genuine service. I strongly recommend Free Flo, and look forward to working with them again.
Saved our asses on Valentine's day!
Had to take a freezing shower in the morning, panic set in when I realized it could be the water heater finally giving out. Called these guys and Josh was here to save the day quicker than expected. Fixed our problem in literally 5 minutes. Had everything on hand and had our hot water back up before anyone in my household even knew there was a problem. Yay!
Dan D.
11/04/2021 12:00:00 SA
Great Job. Unclogged my bathtub right away! Ended up being a hairball that lodged itself far down the pipe. My handheld auger wouldn't have made it.
Hired them to help figure out a clog in our washing machine and to help with some lose faucets. They were professional, efficient and left everything like new. I'll be calling them again.
Had a problem with our garage disposal and called free flo rooter (highly recommended from friends). Ben came on the same day and fixed the issues (yes there was more than one problem apparently). Not only was he prompt, he did a great job and cleaned up after the job was done. Professional and dependable. I would highly recommend to anyone who's having plumbing issues.
Anthony and crew were efficient and quick. They replaced faucets, a garbage disposal, a broken toilet, and fixed a few leaks. Great job guys, thanks!
Do not hesitate to call these guys! Nick just came out to fix a clog and diagnose bigger issues. He was straightforward and walked me through everything, explaining and showing as he went. I've never had a better experience with a plumber! Price seemed reasonable for the amount of work to be done, and I will definitely be calling to set it up ASAP.
Hey this is a great business. Nick responded promptly on a Saturday morning, arrived when promised, and did a great job rooting out my kitchen drain clog, about 3' down the line. Exactly what I needed. And his family is from Brooklyn. Can't ask more than that.
L S.
02/05/2021 12:00:00 SA
I'm so glad that I've found this company a few years a ago! Trust me, Free Flo will never disappoint you... I don't even remember how many times they helped me to fix my problems, haha!
Anyhow, this time I got to meet Steve. Steve is a true professional and very knowledgeable. Originally, I've called free flo just for my kitchen's pipes maintenance. Since my house is really old, original pipes, I thought a regular maintenance won't hurt. Unfortunately, using a snake didn't help my old pipes. And I thought I might have to change all my pipes... luckily, Steve recommended me to have a hydrojet service. Guess what, he was able to add an appointment for me this morning. Service was great and fast! You guys have a costumer for life!!! Thank you
Vache A.
02/04/2021 12:00:00 SA
Needed work again on my clogged drain. Called free flo and got the same price they quoted me months ago. Glad they stick to the price. They will always be my plumbers when I need one. Thx guys.
Anthony was the emergency plumber that came out to help quickly at night , my house had a leak and needed a new shut off valve because the old one was not working properly, he had one available with him on the truck and fixed the problem quickly. He was professional the entire time and answered all my questions. I would definitely recommend him and his company for future work.
I want to genuinely recommend Free Flo Rooter & Plumbing for their recent service.
I had a problem with a sudden bad leak in my PVC connecting to my washing machine Sunday. So, after I went to the laundromat, to get the item clean/spun enough to actually dry, I emailed on Yelp; Free Flo Rooter & Plumbing. They responded promptly. I followed up with a picture, and the appointment was set for Thursday morning (It wasn't an emergency, so I didn't want to take them away from calls that were).
Nick arrived early (called me to asked if that was ok of course), which I was happy about. Nick identified the issue, gave me several ways to correct it, and also suggested reasonable upgrades that could be addressed, which I totally agree. Nick finished, and I asked about snaking a bathroom sink that had a slow drain. Nick asked questions about the general flow of my pipes. I knew they needed to be snaked. But I knew the issue wasn't clogs, but the overall status of the pipes. I purchased my home from the original owner's family (I'm the only person to live here, built in 1953), and I had upgraded pipes, and the electrical (No 3 prong outlets existed).
I have had many companies suggest snaking the whole house, but NO ONE acknowledged that if that was done, to OLD pipes like mine, could break the sewer line because of the full force hitting they or the break the outdated iron pipes under the home. SO they would have snake it, I would have paid them to break it, and then had to call someone to fix it!
So, Nick will be back Monday to do the line under my home to the sinks/showers/laundry/toilets. If the experience I have with the next job is anything like the washing machine, I'm sure I will have another long, draw out stellar review that is hopefully helpful
I reached out to Rafee for a quote on changing a a few valves and a faucet replaced. He had Anthony and his team come out same day.
First off I want to compliment Anthony and his team on their professionalism and quality of work. Anthony clearly explained how everything was going to be fixed and replaced. The two guys he had with him quickly got to work and got everything done in a timely manner. We need more plumbing work done to the house and will ABSOLUTELY be calling Anthony for the work. We are very pleased with the quality of work, pricing for the work, and professionalism of the employees.
On a Holiday we had our kitchen sink drain clog on us, we called Free Flo Rooter and had Nick come help save the day. He came with his mask/PPE on before arriving to the door where he took he's shoes off before coming inside, which we appreciated. We liked how he informative and thorough he was communicating what our issue was, which ended up being the old cast-iron drain pipes building up sludge from all the abuse the kitchen drain takes! He snaked the drain line from the clean out access and within minutes the drain was flowing great again. We're happy with the entire process and now have our plumbers for life!
Ben came out within 15 minutes of calling. Fixed our emergency plumbing issue quickly. Super friendly and helpful! Definitely recommend!
Had an issue where my tankless water heater stopped working. Called them on a Friday morning. They said they were completely booked for the day but had a tech who could stop by and try resetting it to see if that fixed the problem. He arrived shortly afterwards and tried it, but that did not resolve my issue. He had to leave for a previously booked job, but called another tech to have him come try servicing our water heater. The other tech arrived within about an hour. They had me up and running with hot water again just a few hours after calling them--even though they were already booked up. They went above and beyond! Highly recommended!!
Nick has been the best plumber we've worked with hands down! He's able to quickly identify, explain and remedy the problem, and teach us a few things in the process. Nick is very courteous and professional, making him so easy to work with. I would recommend him to anyone who needs plumbing help.
Nick has taken care our plumbing for years and seriously he is the best! He is quick to respond... especially when our air bnb property as well as our own home has last minute issues. It is a huge relief to have someone who actually cares and is good at his job. He is QUICK and it's really apparent how seriously he takes his job and clients. We can't say enough good things!
One of the bathroom sinks at the office would clog randomly so I contacted a few plumbers. The 1st company came out, ran a snake through and told me I might have partial blockage (due to solidifying drain cleaner); need to come back with a camera, yada yada. Was never able to reschedule with the 1st company so I finally contacted Free Flo Rooter.
Nick called me up, asked a few detailed questions and even got on FaceTime to get a better idea of the situation. Turned out, the drain is fine after initial rooter service, no signs of blockage, no need for camera inspection, no bs.
Thanks again for your time and patience, I'll know who to contact in the future.
Brian B.
10/08/2020 12:00:00 SA
Our complex, where we live at has a H.O.A service that hardly does any helpful matters. Our shower has been bad and not working properly. I searched for a plumbing company and Free Flo Rooter came up. I called in and a hour later Dino came to our house. Very respectful, took his shoes off and had a mask on his face for COVID-19. Came in, did the work and ended up saying its done. I was in shocked for such great professional work. I strongly advise Dino for anyone to get there plumbing done. Free Flo Rooter are the BEST!!
Anthony and his team did a great job with the pluming extension. They were communicative and informative with the procedure. They worked hard to finish the job within the promised time frame.
Connie T.
09/11/2020 12:00:00 SA
Nick was quick and very helpful! He was able to educate us on what the issue was and fixed it ASAP!!! My tub is now running and flowing perfectly! Thanks you so much! He provided amazing service!
Julie B.
04/03/2020 12:00:00 SA
I had a clogged toilet, contacted Free Flo. I received a response and a very reasonable estimate within 15 minutes!
There was an opportunity for service to be completed within an hour as they were in the area.
I cannot stress enough how professional, courteous, and efficient they were!!
Most importantly, in this stressful pandemic- every precaution was used.
If you need a reliable, trustworthy plumber during this pandemic- they are the ones to call. Very reasonably priced!!!
Ben, Josh and their various crews worked over several days to address a major plumbing issue. They replaced the entire sewer line from the front of our house to the street. Given the scope of work, it was done very efficiently and effectively. Highly recommend.
It's hard to believe, but I think I've finally found a good plumber who's terrific at his job, honest, and won't rip you off... and that's BEN! :D
I had to change my water pressure regulator because my pressure was through the roof (I even stopped my washing machine mid-cycle because it literally sounded like the pipes were going to blow up).
I called one of the other top rated plumbers from Yelp and the dude took a look at it and said it would cost $675. When I asked what parts needed to be purchased, he showed me online and it was listed at about $130-$160. So labor was going to be around $500. I don't know anything about plumbing but that just sounded rough and so I decided to get a second opinion.
I called Free Flo Rooter and Ben answered the call right away. Although it was evident that his schedule was really busy, he was able to squeeze me in. After he came and heard my story, checked out the piping and everything, he priced me out at $320. And this is to also replace the pressure release valve thingy as well! Ben was also really personable, down to earth, and just one of those morally good hard working dudes.
I am SOOO happy I found Ben and I'm telling all my friends about him. I asked Ben if he knew a gardener, an electrician, and/or anyone else who is exactly like him, and unfortunately he said no. Sigh, guess I'll have to just keep looking.
Thanks Ben! I know you have a BFF already, but too bad, you're my bff plumber!
Sooooooo I come back from a three week vacation and the minute I put a load of laundry, all the water from my washer backs up into my shower tub, WTF!!!! I immediately look on Yelp for a professional and reliable plumber to fix this. Called on a Sunday, they come look at the problem on a Monday and fix it by Tuesday. Level clean out and hydro-jet washed the sewer line. Honest, upfront and fair priced. Thanks again Josh and Chano!! Definitely would recommend and would call again.
Nick is the man! Courteous, honest, funny, he explained everything the way I could understand. He came out to fix the leak in the water heater in my apartment unit and once he found out the old rusted-out unit had to be replaced, he got a new one quickly and installed it expertly. I highly recommend using this business!
Our water bill had more than tripled within our last two cycles and we found that it was because of a leak in our backyard.
Reached out and got a response within minutes to get an estimate. Within a day the problem was fixed!
Reasonable pricing, quick work, and very great customer service. If we have anymore issues we'll definitely call again!
Nick showed up less than 24 hours after I called for help with a blocked pipe. He arrived wearing a mask and even removed his shoes before entering my house. Within 10 minutes he was able to clear the blockage and explain what caused the issue. I'll be calling Nick for all my future plumbing issues and referring him to anyone that needs a plumber.
Excellent communication through e-mail. They are upfront and clear about availability and were on time.
My plumbing problem ended up being a quick and easy fix, they were honest about what was wrong and found the best solution. Moreover, they were honest and straightforward with what they'd charge.
They seem to truly care about their customers and business reputation. I would definitely use them again for any other plumbing problems!
We needed a plumber immediately and they were able to come the same day to evaluate our problem and give us an estimate. The price was right for us (cheaper than other companies that I asked) and they came the day after to do the job.
We changed the sewer line from the entire house (sitted over slab) so they come, open the concrete, replace the old sewer line for a new one, and close the concrete again in just two days!
The workers were really nice and efficient. They left everything clean.
We definitely recommend them. They have become our go to plumber.
Worked with Anthony to move a gas line in my kitchen. Anthony was excellent to work with and the job was done very quickly at a very affordable price.
Will Ask for Anthony next time we need any work from Free Flo Rooter.
Thanks!
Lady L.
09/06/2019 12:00:00 SA
This is not my first time calling these guys and definitely not my last. I love this company!!
They genuinely care about the customer and they are reasonable.
Steve came to my house in an emergency situation. He dealt with the issue at hand but also had to come back as I needed a new faucet and was dealing with a warranty and had to wait.
Steve returned when I had the faucet and fixed everything.
Super team!!
Nick is the best! Friendly, quick and took care of everything we needed! Our kitchen sink, garbage disposal and dish washer are all working perfectly now thanks to Nick!
Came out after another plumber said they could not clean out the drain in my driveway because it was too clogged. After an hour they has the drum free and clear. Definitely recommend
I'm glad I did a double check on the company I had out prevues to calling for free flo
We had a main sewer line stoppage in our house use everything was backing up into the shower and we have guests coming in from out of town , we had a company out that said we needed too do a spot repair we called one other company that said we can have itt jetted with water .
After calling around and getting prices ben from free flo gave us a great deal not only did he jet it and run a camera he explained things better then he last
Thanks I will recommend you guys too all friends and family
We needed to relocate our gas meter and these guys were very responsive and worked with our timeline to get this completed. Josh was great and knocked out the job very quickly. Would definitely recommend these guys for any gas/plumbing needs
Rafee, Nick, and the rest of the crew at Free Flo Rooter & Plumbing are stellar. Great plumbers, great communication, great prices! You cannot find a better deal - these guys are the kind of lifelong family plumber you're looking for.
Ben was amazing! Honest, efficient, super clean (with his work and also even took his shoes off right when he came into our house, which wasn't necessary but how nice to just automatically do!) and a super nice guy #winWIN with FFR&P Grateful to now have this company as our first ever reliable and affordable Go To
I love Free Flo Rooter & Plumbing. They did an amazing job the first time on my shower so I called them again! I've been having sink problems for weeks and no one was able to located the problem however, today, I called FFR&P and Steve was able to find the problem in my sink! He came with great PPE & I felt safe the whole time. Thanks again!
Josh helped install a kitchen sink faucet that my contractor couldn't install. Their team is awesome and on time, the prices were very competitive, and he was very honest. I will definitely use Free Flo Rooter again!
Diana M.
08/10/2019 12:00:00 SA
My husband and I decided to return to Free Flo Rooter and Plumbing due to their prior good customer service. Josh returned again and this time help to fix a leaky toilet that has been tricky for us to DIY. He is good at quickly diagnosing issues, is friendly and professional and fixes problems thoroughly. He also provided fair quotes for some issues we are having with the shower valve and will be back to fix that as well. Highly recommend this company!
Tristan T.
11/10/2020 12:00:00 SA
I've lived in old houses (one a century old when I lived in New York) so I have dealt with A LOT of plumbers for 20 years of homeownership. Nick & co. are by far THE BEST plumbers I've ever had. Nick is professional, on time, and very thorough. He's also a really good communicator, which is important, because he explains things well to me, shows me exactly what he's talking about, talks me through it so I feel like I really understand what's going on. He's is straight forward, no bullshit, no upselling, no scare tactics. He is practical and experienced and I always know I'm in good hands with him. I recommend him to everyone I know!
Josh and Nick are great workers and very honest. I will definitely be call you guys back whenever I have an issue. 10 stars for you both!
We had a leak under our kitchen sink and went to yelp and found Free Flo Rooter & Plumbing. Everything was great, from scheduling to the work done. We had Nick come out and he immediately diagnosed and fixed our leak. Definitely recommend anyone to Nick and Free Flo Rooter !!
Miyo H.
08/08/2020 12:00:00 SA
Anthony was helpful and informative during the service call. Not only did he clear my blockage in the pipes but he was very clear and walked me through the whys and how's of the situation. He came sooner than originally expected and was courteous and safe with his covid protocol which I appreciated. I would call and use this company again!
These guys are awesome. Came within 2 days of initial contact. Price was cheaper than every other plumber I talked to. Very personable plumbers who were polite and professional. Highly recommend.
My go-to plumber was unavailable and I decided to go on Yelp. After reading some of the reviews, I reached out to 2 different companies. Ben with Free Flo Rooter & Plumbing responded right away. The other company did not follow up at all. Although Ben mentioned they were busy, he quoted me a window of time where one of his techs would come out and review the problem, the same day.
Later that morning I received a call from Nick with Free Flo who let me know he would be at my house by the designated time but he may arrive earlier, if I were available.
Nick arrived on time and ended up snaking the front and back clean-outs.
Since my house is old and had been having intermittent plumbing issues I decided to check under the house. He went into a very small crawl space, and took video of the construction of the pipes below and explained the problem with the mechanics, how and what fittings were used/needed, as well as how the overall plumbing should perform. Although mechanics is like a foreign language to me, I appreciate the fact that he took time to explain everything and was super informative. I had a bunch of old pipes, corroded pipes, cracked pipes and fittings that were not properly assembled.
He and his team dug a 6 foot trench where my front clean-out was, and also dug a trench under the house to create space for the new pipe set up, allowing the correct trajectory and proper flow for the sewage. Nick also explained that hydro-jetting using a de-scaler was less damaging to the pipes and more efficient in clearing tree roots, debris and buildup over the years. Ben came over to take care of that after the other work was complete.
I highly recommend Free Flo Rooter & Plumbing, not only for the quality of their work, but because Nick was especially knowledgeable, professional, communicative and conscientious about the work. More importantly I experienced his integrity as he went through each issue with me.
Thanks Nick, Ben, Nelson and Juan!
I highly recommend Free Flo! They are very trustworthy, professional, and courteous.
My parent's water main line busted so it was an emergency fix. My parents are old and I don't live near by, so everything had to be handled over the phone without meeting me or my parents (My father is 90 years old with severe asthma and in the high risk group for COVID-19, so must stay at indoors at all times).
Ben (the owner) and I developed a trusting rapport immediately, which was critical for this the job. He evaluated the problem, explained what needed to be done in detail and gave me a very competitive price using high quality materials.
Anthony was the lead man and kept me posted throughout the job. He was extremely professional and very responsive when I had questions.
Again, I highly recommend Free Flo!
Free Flo Rooter is our go-to for any plumbing need. Last week, we realized we had a leaky valve on our line that fills the pool. Josh came out and provided a reasonable quote, explaining what needed to be done. We then scheduled a follow-up time for him to complete the work. Though he arrived a little later than the original window, we had no issues as he had communicated closely with us letting us know that this was a possibility. The work was professional and the service outstanding.
Anthony has come by our place twice now and is amazing. SO nice and considerate. He works really quickly and we've never had a problem after. My dog also loves him, so that's always a plus. 1000% recommend.
Erick V.
11/04/2020 12:00:00 SA
Where do I start with this great company. We had the pilot light continue to go out on our 40 gallon water heater. They came out and inspected it and saw it had a leak. With having a 2.5 year old and a pregnant wife, we needed hot water asap. Free Flo Rooter and Plumbing was able not only diagnose it, but they were able to get a replacement water heater THE SAME DAY!!!! I mean who does that? They got it the same day, returned and installed it within 1 hr!! Absolutely phenomenal service!! The price was fantastic as well!
So disappointed. We had a new Fridge installed and ended up pinching the copper water line that feeds to the freezer. They came out and told me that the could not fix the issue without doing a 1600.00 job but would discount to 1100 because of Covid19. I contacted another plumber and he did the job for under 100.00 as it was an apparent quick fix.
My garbage disposal started leaking water and whatever else was stuck in there (yuck!) Called and got a same day appointment a few hours later. Nick was super helpful and was able to identify the problem and replace the disposal quickly. Like last time he gave me really helpful tips to help prevent plumbing problems in the future. Much appreciated and would definitely use their services in the future!
Josh was quick and efficient. We needed a scope to check out the main line and we were able to get a clear picture of the status of our line and what would be needed to remedy some root intrusion. Great service!
Once again, Nick, from Free Flo Rooter & Plumbing, unclogged another sink for me. My sink filled up with smelly blank gunk. He came to my condo, used the drain snack in the garage area by taking apart some of the old cast iron pipes and then again in the drain in my bathroom. Man it was a mess! Nick then cleaned up the garage area with a hose by spraying down the sludge which dumped out from the pipes. Nick is a nice guy and is fun to chat with while he does his magic. Thanks again for being awesome Nick! I highly recommend this company! :)
Ben, Thank you for your service! He was timely and very courteous and diagnosed and fixed the issue within one visit. Time is of the essence and he came out (no fee to check it out) and it was a simple quick fix (required a flat-head screw) of a tightening and the leaking issue was resolved! He recommended a restoration company for next steps. If you are unsure and looking for quotes, call these guys first!
Steve with Free Flo Rooter in Pasadena was polite, reasonably priced, and effectively handled our problem and.... he cleaned up after. Thank you for some solid good service at a good value and the friendly delivery. JH
Thank you so much to Dino for helping me with my backed up sink. He was very sweet and was able to take care of the problem right away! I always appreciate using this company because they have helped me multiple times! I won't go anywhere else!
We just got back from our trip and our toilet wasn't flushing or filling up water and so we called and they immediately sent Nick and fixed it. He explained everything and finally flash is working. I definitely recommend them if you have anything plumbing related. Nick was very nice and very imformative. Appreciate the fast response!
Mario T.
07/02/2021 12:00:00 SA
Had two visits--one from Josh--needed another piece of equipment and another from Anthony. Great guys! Very thorough, professional, got the problem solved quickly and cleaned up thoroughly. Respectful of the house (booties) and took care not to soil or damage anything. Great sense of humor too. I thought the charge was reasonable. Now I have the sweet sound of drains flowing. Would call these guys again in an instant.
My roman bath tub faucet was leaking cold water so like everyone else with plumbing issues I went on Yelp to look for a reputable Plumber to fix my leak. The first company I called quoted me a few hundred dollars to fix the leak regardless of faucet brand and cost of parts. Then came Ben's company. I called and spoke to Ben who quoted me a fair price for labor plus whatever the parts cost to replace the faucet cartridge. I immediately scheduled an appointment after being sold on Ben's honest character. Ben arrived on time and fixed my leak in less than half an hour. I am very happy with his service, and now I understand why his company is rated 5 stars with many great reviews from his customers. Ben just gained a lifetime customer as well as all my future friends and family referrals that has plumbing needs!!
Linda N.
09/11/2020 12:00:00 SA
The service was fast and helpful! Nick was amazing, he explained the problem with my sink. He also provided great customer service. If I can give a ten stars I would. Thank you!
Ben , very professional, Patient , came out late after ours and connected the water supply for our residential unit.
Reasonably priced. I would recommend free flow rooter to my family and friends.
Sonya Z.
07/06/2020 12:00:00 SA
Anthony unclogged my drain in minutes! Anthony is very professional. He knows everything under the house. He even gave me advices on how to prevent drain clog. If you want to solve plumbing issues with great job and reasonable price, call Free Flo and ASK FOR ANTHONY!!!
We weren't able to work together this time, but they were prompt and reliable, even confirming the appointment twice before coming. I look forward to the day I can work with Nick, who managed the call.
Steve is without a doubt the man you want to take care of your plumbing needs. He did a fantastic job replacing the old cast iron secondaries under my home to the new type of piping as well as fixing two leaks I had in my showers. Was extremely professional and courteous, beat another business' price by a few hundred dollars and was an absolute pleasure to work with. He also got the job done very quickly and cleanly. Will definitely be using for future plumbing needs.
Thanks Steve,
Joseph
Ben came over after christmas and quickly clear my kitchen drain. Very professional and super friendly. This guy is good and on time.
AJ M.
07/02/2019 12:00:00 SA
Second time calling Free Flo and both times super happy! Today Anthony tackled swapping my garbage disposal.
My original disposal was different than the one I had purchased to swap (same fitting sizes but different brand) but Anthony and Free Flo held to their original very fair quote price without any haggling or complaint.
Anthony was super professional. He called ahead, arrived early (which was great for my work day!) and performed his work with precision and care! He was also super friendly and easy to get along with!
On completion he went the extra mile and spent time testing my dishwasher and the plumbing going into the disposal to make sure it was leak free and good to go!
Will continue to call Free Flo for all my plumbing needs in the future!
Xariklia G.
08/10/2020 12:00:00 SA
Highly recommend. Dino was professional and courtesy. He called prior to arrival which is always important especially during these times of the Pandemic. His troubleshooting was quick and his service was thorough. I have moved Free Flo Rooter to our preferred vendor file and they will be our first choice each time. If anyone is in need, I highly recommend. Thank you again Dino!
I had an excellent experience with Free-Flo Rooter & Plumbing. Steve did an outstanding job overseeing the installation of a new two way clean out and a pipe bursting replacement of my old mainline. Steve and his team (Keith and Nelson) were professional and the quality of the work and the speed of the work was extremely impressive. I will happily recommend Free Flo Rooter and Plumbing to friends and family.
Gray M.
03/02/2021 12:00:00 SA
Double holiday weekend, Valentines and Presidents Day... Leak in attic over kitchen (free shower in the A.M. aside).... called Ben and in less then 90 minutes Josh et al here to seal up leak, and, yes, for a great price.... On side note, they left all good, had a weird instance for meter to keep moving, they came back and replaced an outdoor hose nozzle I'd purchased and had not put on yet, and viola! the meter stopped... Thanks FreeFlo... saved the day again...
Amazing guys! They came out on a Sunday night and had to trek the heavy equipment through my forest of a yard. So happy with them and can't recommend enough!! Thank you!!!!!
Ben was such a pleasure to work with. His quote was fair and he was able to come out right away to complete the job quickly and efficiently. He even gave us a discount off his original quote, probably because he could do the job faster than he'd anticipated. We also asked him to help with a completely unrelated issue and he jumped right on it, refusing any extra payment. I wish all contractors would offer this level of service. We'll definitely be calling them again for our plumbing needs!
My whole house had sewage issues and we needed major work done. I was worried that the job would take a really long time and would be tedious. Steve completed the job diligently and speedily. We haven't experienced any problems since. He was incredibly easy to talk to as well. Would most definitely recommend this service from Free Flo, and Steve as our repair man as well! Well worth the tip!
Late in the evening I had a clog in the sink. Ben came out fairly quickly and repaired it. He was professional, knowledgeable and very reasonable too. I would definitely recommend him and use his services again.
Diana W.
08/04/2020 12:00:00 SA
I've used them twice now for two very different projects. Both times they've been great. Once they cleared roots from a drain that was clogging our sinks/toilets. They were incredibly responsive on time, clear and friendly to work with.
The second time was just recently. They were very responsive even with COVID happening. I felt very safe. They ran through our issue and didn't charge us for the consultation.
These plumbers are incredibly to use. They are friendly on the phone, in person, and very fair. Their prices are very fair and they often don't charge for the initial consultation. I definitely recommend them for anyone in need of a plumber. They're my go-to plumbers now for whenever I need one.
I also love their adorable logo.
Tobias B.
08/03/2020 12:00:00 SA
Had an appointment to unclog a toilet between 4pm and 6pm. Ben showed up at 2:30pm (yay!) and fixed the problem in no time and gave me some valuable tips on how to prevent problems in the future.
Pia R.
09/01/2021 12:00:00 SA
We have used Free Flo Plumbing a few times now and our experience has always been great. Free Flo is professional, reasonably priced, and does a great job. The most recent issue they fixed for us is a leak in our kitchen sink. Free Flo came 1 day earlier than expected, diagnosed the problem within minutes and replaced the garbage disposal and put in new pipes within an hour. NP was the technician and he was great in explaining the issue and providing a solution. I highly recommend NP and Free Flo Rooter.
Friendly, compassionate, efficient. I am so pleased with this company. You wouldn't expect finding a terrific plumber could make your day, but these guys did. If you need a plumber look no further. These are your guys.
If I could give Nick more than 5 stars I would. I contacted late at night for a clogged toilet and the next morning he was over at 9 am. He was so thorough, enthusiastic, and clearly explained everything to me. He really went above and beyond to diagnose and fix our issues. And didn't charge us a dime. If that's not amazing service I don't know what is. Highly recommend!!
I have used their services on 3 occasions now. I have always been very satisfies, but my recent service June has been the best.
I will update later this month with more details.
Second time reviewing and I still can't recommend them enough. Nick always goes above and beyond. Today I texted him with a problem that I couldn't trouble shoot on my own. The response: I'll be there in 13 minutes. You have to love a plumber that first tries to help you help yourself and then offers to come immediately. Truly the best.
Gizelle F.
03/02/2019 12:00:00 SA
Quick, prompt, and excellent service by Ben and Anthony. Called them yesterday, they squeezed us in last-minute today (a Saturday!) so we can have a happy sink. Wish I could explain what they did, but hey, that's why we all need plumbers, right? Fun to joke around with, respectful and fair pricing. Highly recommend.
Jeff D.
10/09/2020 12:00:00 SA
I found these guys through a recommendation on Nextdoor. We had an emergency issue of waste water leaking into the yard with the potential of it backing up into the house. Nick made it out quick, assessed the issue - he actually showed me exactly what was going on with his pipe camera. He snaked and cleared the pipe and clued me into the source of the issue. NIck is top notch! Reasonably priced, easy to communicate with and he obviously knows his stuff. Not only would I recommend Nick and Free Flow Plumbing but these are my go to guys for all my future plumbing needs.
Marian M.
10/08/2020 12:00:00 SA
We had a water rush and couldn't take care of the issue. Our water heater was spraying everywhere. Searched and came across Free Flo Rooter. Very quick , 30 mins later Dino came and helped. Burning hot water and Dino was somehow handing the problem. We are very thankful for Dino and his care. Cleaned up all the water that was sprayed out, dried up the walls and left no stain marks behind. Great plumber and highly recommended for our plumber to be from now on.Stay dry my dear. Thank you once again for your hard work.
Alex E.
10/08/2020 12:00:00 SA
After a long day at work and coming home to a stopped up sewer line is never fun. After calling a plumber and him trying to cable the line for 10 minutes he told me I need a hydra jetter, he gave me a quote that I felt was too high so I went to yelp and found free Flo rooter after reading a few reviews I decided to contact them and sure enough 9 o'clock at night Ben answered the phone . He told me that someone will be there within 90 minutes he personally showed up with Nick after having them rooter the sewer line for about an hour they cleared it they ran a sewer camera for me gave me a better price than the last guy in the Hydro Jetter as scheduled for the very next day. I will definitely be recommending them to all my friends and family and giving them this five star review they are awesome thank you!
cynthia a.
12/10/2019 12:00:00 SA
If you are looking for a plumber that is reliable, honest, quick to respond, and above all makes all this plumbing language nonsense sound like actual English, then stop wasting your time and call Josh!
Josh is honest and makes everything so easy as he explains all the work that he will be doing. He gives you the best option. In my situation, my sewage water was coming out to my tub and Josh and his crew took care of that in not time! The same evening, the toilet and the tub was good to go! They put a clean out and did a great job with the pavement.
The work did not stop there! They also unclogged my pipes doing hydro jetting and changed my pipes.
Thank you Josh and team!
I have found my forever go to plumbing company!
Thank you Yelp for another good find! My kitchen sink was draining slowly so I contacted Free Flo Rooter based on their stellar reviews. They got me on the schedule right away. Nick showed up the next day. He was on-time and very professional. I appreciated that he wore booties inside the house and he tried to keep the area as clean as possible. He seemed honest, thorough, and kept me informed throughout the entire process. Super easy to communicate via text with him. We ended up having to replace the cast iron waste line as it was corroding and caked with sludge. He showed me the pipes and I couldn't believe how clogged it was! The job was done quickly and he even made a return visit to ensure that everything was properly cleaned up. Happy to say I have a working kitchen sink again! Never fun to have plumbing issues but at least next time I will know who to call to fix it!
My wife and I contacted this company via Yelp based on their impeccable Yelp reviews. We were not disappointed! The company responded within 5 minutes. They scheduled our appointment for 9 am - 11 am the following day. Our plumbers, Anthony and Dino, showed up at 9:30 am. They called us ahead of time to let us know, which was thoughtful! They were professional and knowledgeable. They had the issue fixed within an hour. Their prices were definitely fair, honest, and reasonable. I think they are trustworthy and we will keep them as our go-to for future plumbing needs. Thank you Anthony and Dino!
Gregg B.
02/06/2017 12:00:00 SA
Last night, after watching the Patriots make a surreal comeback in the Super Bowl, our plumbing backed up and the clean outs were overflowing.
Probably from all the beer, wings, pizza, chips and 30 people -????
At 9:30 pm I texted over 10 highly rated Yelp 24/7 plumbing services and no one was available
What to do? How to flush and it will start pouring in the morning????
Then these guys called me and said they can be by between 10:30 and 11:30 pm. Awesome!
They showed up on time, took care of the job and their price was reasonable
So far, we have flushed at least 5 times this morning and all is good
Thank you FreeFlow! We can flush freely now
I highly recommend these guys!
I'm in charge of a small, non-profit, volunteer-run thrift store and was bummed when one of the volunteers said the toilet was broken - I didn't know if we could get someone to fix it on a weekend, and we don't have a big budget for repairs since we push all our extra money to scholarships and grants for girls to go to college.
Free Flo to the rescue!! Rafee contacted me within minutes of my request for a quote and his brother Ben (I love a family-owned business) showed up right when he said he would. Only a couple hours after my first inquiry, the problem is fixed, at a super-reasonable price, and I couldn't be happier with the work. My staff reported that he was super nice, friendly, and left the bathroom clean and litter free - you wouldn't even know a repairman was in there.
I wouldn't hesitate to contact these guys for any future plumbing repairs needed here or at at home. Thank you, Ben and Rafee!
Greg V.
12/04/2019 12:00:00 SA
I'm happy my search for a reliable, affordable, insightful, and responsive plumber is over. I've had a few experiences with Free Flo and they have been universally positive. I've always worked with Anthony and he's been great. But they also have good support services - when I got in touch through phone or Yelp I was able to communicate with someone at Free Flo right away, even at odd hours.
I had a number of plumbing issues building up (leaking outdoor spigot, a rusted out bathtub drain apparatus, slow bathroom drain, air gap overflow for a dishwasher continually overflowed), but I was afraid to fix them because of how hard it is to find a great plumber. I had a few guys come out, and I was instantly impressed when Anthony came along. He really helped me understand what the issue was in each case - in some cases directly contradicting previous plumbers (and Anthony was ultimately proven correct). The quotes I got from Anthony were always very competitive.
I had Anthony back again just today for a more urgent issue: our kitchen sink backed up. To make matters worse, in my overzealous plunging to unplug it I managed to cause a leak in our garbage disposal. In situations like this, timing is of the essence. I was impressed at how quickly Free Flo got me into their schedule. Anthony fixed me up in no time, and even managed to correct some things that were done incorrectly by previous plumbers for no extra charge. Luckily, I've got someone to do things right from now.
J C.
07/06/2020 12:00:00 SA
Trustwortly! When I first moved to my house, I had to pour a lot of money to repair a section of my sewer line due to roots clogging and ruining my ceramic pipes. I decided to maintain them by hydrojetting the lines periodically. After reviewing plumbers via Yelp, I decided to select Free Flo Rooter and Plumbing. Ben was extremely responsive and quoted me the best pricing. Anthony and Ben showed up. They inspected my line via the camera and showed me that I did not need it. I really appreciated their honesty. I definitely plan to use their services in the future.
If you're looking for a plumber and/or gas line repair service, stop reading reviews & just call Free Flo. Nick the plumber has come to our newly purchased home for multiple projects (hydro jet, main water shut off & pressure regulator valve, gas venting from hot water heater, etc.) in the last few months. He always takes the time to get the job done right & answers any & all questions we have. The Free Flo folk are honest & fair pricing. Ring them up.
Jasper W.
12/01/2020 12:00:00 SA
Called about slow drainage on my toilet and bath, arrive a couple hours after I called which was great. he figured out we didn't need to rooter and gave me some tips. Really nice people and service.
Anthony came by for a last minute emergency request. The kitchen sink was not draining properly and the water was staying inside the sink. Super grateful for him to have efficiently solved the issue we were experiencing and highly recommend both him and his supervisor (Varouj) Josh as your go to problem solvers!! Thank you so much!
I have dealt with a lot of plumbing companies in the past. Free Flo Rooter & Plumbing is probably the best experience that I've had with a plumbing service. I sent a message through Yelp on the weekend and Rafee responded to my inquiry within 10 minutes. We set an appointment for Monday. They scheduled Steve to give an estimate. Steve called me in advance that he was on his way and was prompt in getting here within the time he said he would arrive. Steve was very knowledgeable and fixed the problem and was in and out in no time. I believe that the way you converse with your customers goes along way. It doesn't take much to be courteous and friendly and Steve was that. He represented his company very well, so well in fact that I thought he was the owner, lol. I see now why they have such a high rating on Yelp. Thanks guys!
I'll start with THERE'S A REASON THESE GUYS HAVE 5 STARS AT YELP! That will sum up my experience with Free Flo Plumbing! They are legit no BS, straight quote and finish the job and more. We had about 10 feet of galvanized pipes left under the house which was not a of what Nick (and Ben) had to do for us but they replaced the 10 feet of galvanized pipes with copper for free since they working on it anyways... nough said!!! I've had A LOT of beef with other contractors before and I will recommend these guys, 100%! Hire them, you won't regret it! Now we have good water pressure at home thanks to them!
Steve replaced our faucet and it works great now. He went though all the parts under the sink, disposal, dishwasher hoses, and replaced a few at no charge. Communication was fast and clear, price was good and he had all the PPE, felt safe having him in the house. I'll definitely use again.
They are very responsive and clear in communication (email, text, telephone) of when they can come, what the problem is, what it is going to cost and how they can fix it. In the past few years we've had a couple different issues with drains inside and outside of our house and everything was quickly resolved, fixed, and cleaned up. Thank you!
Today Steve came to my bosses home to fix their sink! He had all his PPE gear. He was very knowledgeable about what was wrong with the sink and explained it to me very well. He was polite, and professional and did a great job fixing the sink. Thanks again Steve!!
Francine C.
02/02/2021 12:00:00 SA
This company is great . Honest and reliable. I found them in Yelp and had great reviews. After speaking with Ben, he got someone here the next day. Josh came in and checked out our real problem which we have known before . He got his camera (without charging us) to check out the pipes. And he was honest enough to say that even if he was going to snake it or hydro jet , it wasn't going to fix the real problem. He showed us thru the camera where the problem was. My husband and I decided to just get it fixed . He gave a Quote which was very reasonable .
Don't look anywhere else because we didn't .
Leonard C.
08/07/2020 12:00:00 SA
On a Friday night, after a long week, we suddenly had our toilets and bathtub backed up. We reached out to several companies on Yelp and Free Flo returned my message first. Nick came out within an hour. He was friendly, super courteous, and explained everything clearly. He took care of the immediate problem first and explained clearly what else we needed to do. He worked quickly and thoroughly. Would highly recommend.
Ask for Dino if he's available. We had him come out for a service call. He came totally prepared and was very professional and courteous. We can't recommend him highly enough!!
I came home heard the water running. When I lifted the lid on the tank I noticed the level was high and continuously draining and filling. I contacted Free Flo Rooter and they immediately sent Anthony. He was great and evaluated and walked me though the causes and options for repair. On his recommendation I decided to replace the fill valve and the the supply line, just in case. We did three test cycles and no more over fill! Great work! Fast response! Clear explanation of the issue and quick repair work! Thank you Anthony, you're there best! I will definitely be calling Free Flo again and requesting you for any future fixes!
Josh and his crew were fantastic replumbing our house and installing a new tankless water heater. We got multiple quotes but no one beat their price, thoroughness, and professionalism. Josh worked around our schedule, and was in constant communication with any questions regarding the job. We have definitely found a plumber we will stick with in the future!
My kitchen sink had a gnarly clog on a Sat night. Texted Free Flo Sunday morning and they came within a couple hours. Ben was great, got right to the problem and cleared it out. Working perfectly now. Would definitely call them again. Highly recommend, especially if you need a quick response.
Kitchen sink stopped draining Saturday night, called Josh, talked it over and arranged for him to come out Sunday morning. Great communication along the way and most importantly drain is clear! Pricing was fair and better than the other two companies I tried as well.
Kendra H.
06/04/2019 12:00:00 SA
Super helpful, friendly, and HONEST.
we called for our kitchen sink backup at 9:30 pm- they came by and took a look, but decided the state of the pipes was so bad that we should wait till tomorrow and replace it all.
Then he helped us figure out a way to catch the leaks and keep the cat out of the sink overnight! Talk about above and beyond.
10/10
Had a wonderful experience with Nick P. at Free Flow to address a number of issues including leaky faucet and a clogged drain stopper. NP diagnosed the problems quickly, bought all of the parts required for the fix, and took care of everything in an afternoon. He was courteous, professional, and great with a rambunctious dog! As a new homeowner, I have had two great experiences with Free Flo and will be going to them with all plumbing needs. Thanks, NP!
Saleh S.
08/02/2019 12:00:00 SA
I had an emergency failure of my toilet and called Free Flo Rooter late last night. Steve came by first thing in the morning and replaced the fill valve in no time. Will definitely call again for future service.
Quick response, great service, very affordable.
These guys rule! Such a relief to find a plumber who really cares about the job. We had a clog in our kitchen sink and Free Flo not only did an amazing job at a great price, they were pleasant and even left our sink spotless after the job was complete. We're used to plumbers leaving a mess and not doing the job right! It wasn't easy either, they really had to work the clog. We appreciate them sticking it out...or unsticking it?
Would recommend to everyone and will only be using them going forward!
I had a very clogged kitchen sink that I attempted to fix on my own to no success. After a few hours of struggling, I sent FFR&P a message on Yelp and within a few minutes I received a response from Rafee. He was able to arrange for someone to come out within a few hours and this was on a Saturday. Nick came out and fixed the drain. He clearly explained what the issues were, fixed them, tested them out, and gave me tips on maintaining a clear drain. He was very friendly and, also, left a clean work site. I highly recommend FFR&P and would use their services again.
Nick and his workers are extremely professional and talented. I had a major emergency issue at a property I manage. Nick and his guys worked well into the night and hydrojetted the mainline and cleaned up all the sewage and roots that were clogging the line and backing up. He also saved the building owner thousands and thousands of dollars by doing a liner in the old damaged pipe. All of the work was done at a moments notice and fast and much cheaper than anyone else would do similar work. I would highly recommend using them. They're the only company I use for plumbing issues.
The plumbing in my parent's house is old and needed to have quite a bit of work done (main line to the street needed to be replaced) and I had a few companies come out and provide us with a quote. Ben came out and provided us with a quote which was by far the best we received. After we agreed on the work, Ben and his team kept every appointment they made and finished the job in the exact amount of time quoted.
My parents and I had a great experience from beginning to end and their plumbing problems are now a thing of the past!
I would recommend this company to any of my friends and family!
When they say they'll take care of the problem, they take care of the problem. I've used them twice and could not be more pleased with the quality of work and the customer service. Ben and Josh are just good people and their crew is top notch. I've given up on calling my home warranty and will be calling them from now on. SIX STARS!!!
Both kitchen sinks backed up full of dirty water. I couldn't deal. Found these folks on Yelp. Answered the phone right away. Gave me a solid estimate over the phone. AND were at my house in like an hour. Problem was fully fixed in about 15 minutes. Price was super reasonable and they take credit cards.
Cannot recommend them enough - super fast, professional and friendly service. It was actually a pleasure having the tech in my house! If you have a plumbing issue, this is who to call. They work all over LA too! Couldn't be happier.
Tiffany P.
09/12/2019 12:00:00 SA
I called needing a minor repair made to my toilet. They asked about the urgency and set an appointment within a very reasonable amount of time based on the level of urgency (or lack there of.) Ben called to confirm the day of the appointment and offered to come early if it was convenient for me. He came when he said he would and was knowledgable, courteous and even removed his shoes before coming in the house.
Minus one star because the price was very high considering the small amount of work involved (5 minutes), the cost of the parts and how close I live. That said, I was made aware of the price ahead of time and was charged accordingly.
Great service, friendly, courteous really wanted to solve our problems (we had several) and help us out. Nick was very professional and wanted to help me understand the problems I was having. Fixed our constantly running toilet and showed me how I could stop it in future, also increase or decrease the water level. He also took a look at malfunctioning valves and checked the water meter at the street multiple times to make sure we weren't leaking water. Will definitely call Fre flo rooter again!
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