Dan M.

4/16/2023

It was Sunday morning and one of our neighbors told us our drain into the sewer system was backing up. 24-7 answered the phone on one ring and Sean was dispatched to check out our problem. He arrived within 15 minutes and set out to figure out what was wrong.

A snake wasn't up to the task. The pressure treatment was taking a while. But Sean was persistent and was able to fix it, making the more expensive set of repairs (which could have included excavation) unnecessary.

We're back to Sunday chores, like laundry, and have a 60 day warranty to make sure it works.

Rotem B.

05/07/2023 12:00:00 SA

In summary: plumber left literal sh*t on the walls. Yeah.

We hired 24-7 Rooter & Plumbing two months ago, thanks to the mounds of dental floss and hair clumps the previous owners dumped into the toilet. The guy they sent that last time was great -- efficient, knowledgeable, patient, and took extra care to ensure he didn't leave mud (or other nasty substances) in his wake. Great. That's why when we needed services again and 24-7 said they'll take us, and quickly, I was thrilled.

What I got for my loyalty was smeared poop on the walls, the door frame, the outside of the toilet bowl, and the sides AND inside of the bathtub. I'm not sure if it was mud or also poop that was left on our floor but I don't want to know. So for 15 minutes of service, we spent 90 cleaning floors and -- I cannot stress this enough -- wiping the mixture of our poop, the previous owners' poop, and whatever was left on this guy's tools from our walls. We may also need to hire a deep cleaning service for the carpet because I have no reason to believe this guy was any more careful not to drip poop water all over it.

So if you'd like a poop-mural on your walls for the bargain price of $860, go for 24-7 Rooter & Plumbing! Or, you know, find a toddler to smear poop on your walls for free.

Jonathan M.

2/20/2023

Used them many years ago on our 80+ year-old house and they were great. Had a recent issue and discovered roots and gaps in the main clay sewer line to the street form the house. They were able to at least clear what they could while they replaced the main line within a couple of days. In San Francisco, that is amazing. We are waiting on inspection now but they have been awesome. Had a little concern something was still a problem inside the house while we waited for the main sewer line inspection, and Sean came out to hydrojet just to be sure. Sean is just awesome.

Highly recommend. They have been great and it's no fun to deal with all of this, but they have been nothing but up-front and professional. Really appreciate the work and getting it done.

Sofia O.

6/21/2023

Erik was very transparent about the work. Great experience and would recommend. Called them and they were able to arrive quickly.

Patti S.

07/11/2023 12:00:00 SA

24/7 Rooter & Plumbing was called to my home in July. Sean was very good, knowledgeable and a hard worker. Good personality. His job was complete but he discovered another problem. So next day 2 plumbers came to replace flange. Worked very hard and knew what they were doing.
I would recommend 24/7 to anyone needing plumbing work.
I would use them again.
Patti in Hayward
Day two I had Juan, he was really good. Very considerate of my home, crawl space to replace the flange, which was the original flange on a 75 year old home. They were clean. Polite and worked very hard.
So two jobs with 27/7 Rooter and jobs complete. Customer very pleased. It cost but it was a job (s) well done.
Patti S in Hayward

Patrick C.

3/28/2023

A service that calls itself 24/7 should at least be able to call customers back, even if it is to tell them they have no one to help.
We had a plumbing emergency last night and called around 8:30 PM. The answering service promised a call back, but 15 hours later: still no contact.

Valerie Y.

06/04/2023 12:00:00 SA

We had an emergency clogged toilet on a Sunday evening (after 5 pm) and 24/7 Rooter & Plumbing was great to work with. Upon confirming our appointment, they sent a text confirmation for our service with tracking and a photo of our technician. Sean showed up within 20 minutes of us calling the dispatcher, and was super friendly and efficient. Thanks Sean for saving us!!!

Steven B.

06/11/2023 12:00:00 SA

Sean was helpful, professional and knowledgeable. He came out in about an hour and was able to fix the issue.

Robert A.

07/03/2023 12:00:00 SA

Cannot recommend you stay away enough. I had what I suspected was a broken main pipe. The cost to replace that would be over 10k. My desire was for plumbers to diagnose if it is a broken main pipe and then to give bids. So I scheduled multiple plumbers to come out.

24-7 came out first but they arrived late. When they got there I explained the situation. They gave me the option to either snake or hydro-jet. I decided to have them snake it. When they snaked the drain they put their snake down which they said was 100 feet. They fed it all the way in and then immediately pulled it out. Maybe 5 minutes worth of time was taken to do that.

They said they could not unclog the drain without the hydrojetter. They also told me that the device was back in their SFO office. So they would need to leave to go all the way back up and come back. Why you would forget a critical piece of equipment on such a long trip is beyond me. By the time they got back the next plumber would have arrived to take a look and give me a quote. They asked for full payment for the 5 minutes of work that they barely attempted. That price was more than 3 times the price of the normal price as I found out from every other plumber that came out.

The next plumbers came and with a shorter snake were able to get to the root of the problem and it was a broken main pipe being infiltrated by roots. That group got to bid on the project along with other plumbers. The project ended up being around 15k with a few additional requests I had.

All in all 24-7 did a terrible job on both providing a service and customer service.

Ronni M.

6/22/2023

Really quick response -- sent a team out within the hour.
Super thorough and fixed the bathroom issues promptly, while explaining the different options.

Would recommend and call them again!

Manish S.

07/05/2023 12:00:00 SA

SCAM! I had a very simple bidet installation at my place. The bidet was perfectly fine just needed help with installing it on to the outlet. There is absolutely no transparency with this company. The plumbers charged me 200 DOLLARS FOR A 5 MINUTE JOB! This is absolute ridiculous!! I have tried to reach out to the company multiple times now and have received no help.

JUST STAY AWAY FROM THEM

Feliks K.

12/11/2022 12:00:00 SA

Super fast! Reliable. Professional.
I am using them 3rd time. It tells you about
how good they are.

Kristina H.

5/31/2023

Twice in two years they have saved my bacon, so to speak. Today Mike came out and snaked my kitchen drain down 42 feet and replaced the trap with PVC. We discussed prices for other potential future jobs, but for now today's work was enough of a hit. He was prompt, very personable, and neat. A pleasure to chat with and I'm delighted to have my kitchen drain working again.

Monica N.

6/20/2023

Had a plumbing emergency, they responded fast and got the job done in a professional manner. Knowledgeable! Thank you guys!

Debbie M.

06/09/2023 12:00:00 SA

24-7 Rooter & Plumbing came thru! We had a huge clog in our drain, the service member Eric came to us less than 45 mins. He was very professional.
He got the job done and the problem was solved. We have you in our speed dial. A+++ work!

Estelle S.

05/06/2023 12:00:00 SA

They did respond to my inquiry about installing a 0.9 cubic foot compact washing machine. The message indicated to contact their office to schedule a convenient time for them to come out and look at the job. I never contacted them because in the end my brother in law came over and ascertained all I needed was an adapter. Once I had the adapter I was able to hook up the washer myself. I do want to give them credit for not flat out telling me no they don't install washing machines like five other plumbers did before they knew how simple this job was. This is a compact washing machine that is smaller than a dishwasher, plugs in the wall and has two hoses, one that hooks up to the kitchen faucet (for water) which is why you need an adapter and an outake hose that you place in the sink for the water to drain. It also weighs less than 50 lbs. and comes on rollers so its movable.

Arran B.

01/01/2023 12:00:00 SA

I called 24-7 rooter & plumbing as they are both listed as an emergency service and their name implies 24/7 coverage. However when I called at 5:30a having found sewage coming out of my toilet, they said that they didn't have anyone on staff until 8a. While that seemed misleading, fine, no one else was open before 8a. Then at 8:30a they called me to say that the earliest they could send someone was 8a ... in two days. AKA they wanted me to wait 48+ hours with sewage coming out of toilet.

As such, I never had this company send a plumber out. Maybe they do a good job when they arrive, but their name and listed services is not accurate and it cost me valuable time when dealing with a crisis.

Marty V.

3/24/2023

Very good service, prompt, professional. Seemed expensive to snake to clear a kitchen sink $510.00 what to do? Pay it...thanks Juan

Milind G.

05/08/2023 12:00:00 SA

Our kitchen faucet had started leaking, and I contacted 24-7 Plumbing to have them look at it and fix. They showed up promptly the next morning, gave me a breakdown of work required (the faucet was worn and needed replacing after many years of use) and installed a new faucet. The installation took a little longer than I had hoped due to difficulty getting the faucet removed (the area around the faucet was a bit narrower than usual), but they communicated with us throughout and eventually got a new faucet installed. Overall a professional job and I would recommend.

Jeffery C.

01/03/2023 12:00:00 SA

Mike found a baseball in our garage floor drain. And other gunk
. He stayed extra to remove it free of additional charge. Really nice guy. Very helpful and friendly.

Rishi M.

4/17/2023

Entire house clogged up on a Sunday night. 24/7 arrived within 15 minutes to resolve the issue. Sean was super professional and communicative throughout the process. Whole home unclogged in no time. Strongly recommend for emergency services.

maria m.

07/05/2023 12:00:00 SA

On the 4th of July (!!!) this company responded immediately to my call for emergency service and sent Mike, one of their plumbers, within 45 minutes. He fixed a leaking toilet and poor water pressure issue. I am so glad I found this company.

Saeed O.

12/31/2022

Sean S was just a life savior! Professional, polite and on-time!

Happy with the service!

Eva A.

06/05/2023 12:00:00 SA

Robbery prices! $485 to snake a bathtub drain!! When have people started making almost $500 for 20 minutes?? Wow.

Laura B.

6/28/2023

These guys say they do the job buti eas waiting over an hour and when they got here my dink wad still leaking

Anna W.

9/14/2022

$325 to replace a max $20 fill valve on a toilet that took one hour of work is just crazy. Full Stop.
Why didn't I push back on the invoice at the moment I was asked to give my credit card you ask? I didn't want to make a scene in front of my invalid mother and her caretaker. To the latter, $325 would be 16 HOURS+ of my caregiver's wages if she needed to address the same issue. No wonder folks are fleeing SF to more affordable places.
Do better 24-7 Rooter & Plumbing and don't gouge your customers.

Aaron G.

06/11/2023 12:00:00 SA

I would recommend 24-7 Rooter & Plumbing. We called them late Saturday night because we had a blockage/ flood. We scheduled an emergency visit, they assigned Mario to the job and he called us immediately. He was there first thing on Sunday morning to fix the issue.

Barbara M.

4/16/2023

I had a sump pump problem in January. They responded promptly and replaced the pump the next day. I was misinformed or misunderstood the actual work they planned to do. I understood they would be in the crawlspace under my house checking the pipes and replacing if necessary. instead, they spent in total two hours at my home, taking out the old sump pump and putting in a new one. The cost of their service was ridiculously expensive. I complained the pump was loud and vibrating, which they wanted to charge me to fix. After some discussion, they made some adjustments to their installation which improved the situation, no charge.
The invoice they sent me was incorrect. I called and requested an itemized invoice and also a correction since they had listed a pump on the invoice that is not the pump they installed. I also ask for some paperwork on the pump, such as warranty and maintenance information. Over two months and several emails and phone calls later, they finally told me that they don't do itemized invoices because they charge a flat fee. I still have not received a corrected invoice or the requested information on the pump they installed. My last email to them was unanswered and my last phone call promised a call back which I have not received.

Thomas C.

3/14/2023

Never came to quote. Never communicated or sent an update. 2:30 turned to 3:30 turned to 4:30. Would recommend finding a more reliable service partner.

Andrew K.

3/17/2023

Erick was an excellent plumber and fixed my clog problem from the main pipe by snaking. He is very knowledgeable based on his frontline experience.
I will recommend him to my family and friends.

Stephanie H.

01/11/2023 12:00:00 SA

Extremely high pricing. Wanted almost $2k to replace a washer hookup with a stuck valve. $750 of that was just to put the washer back and test it. Another $750 of that was to wait about an hour for the water to drain from the pipes. Wanted almost $300 to replace a water filter. And didn't show up on the day of appointment, was 27 hours later. Avoid, there are no free estimates, it costs you $85 just to have them show up at your door.

Celeste L.

07/03/2022 12:00:00 SA

Unfortunately I must add to what the other negative reviews said. Was the man who came in to fix a clogged bathtub drain friendly? Yes. And I truly believe he tried his best. However, he couldn't unclog it with the tools he had, so he said someone else would come with the necessary tools. Unfortunately, he left my tub and bathroom in general covered in toxic smelling sludge. No attempt to clean anything, so I can't use the bathroom much at all.

I have to wait until the following day for the person with the correct tools to come by, they said. So I'll update this when that happens. As it is now, I'm left at home for quite a while with a bathroom in much worse state than it was to begin with, after paying $325 for something that wasn't done. Truly hoping nothing was permanently damaged, or it'll come out of my deposit.

Vincent L.

01/02/2023 12:00:00 SA

Planned my day around their arrival window just to get canceled 40 minutes into the arrival window. No solution offered by them, not even an attempt to reschedule. Unbelievaby unprofessional.

Pemdas P.

5/15/2023

Woke up to a pond in our basement. Water heater leaking. Called 24-7. They came out same day and replaced. Juan was professional and efficient. His team cleaned up and were done by lunch. Definitely recommend!

Robert B.

02/03/2023 12:00:00 SA

Great service! They communicate clearly and ask lots of questions. Staff are professional and courteous.

John Eric S.

1/21/2023

Nice feature to know who is coming out and track their distance when time is of the essence. Sean came out quickly. Diagnosed and resolved efficiently. Nice guy. Saved our night!

Matthieu L.

6/29/2022

Plus: friendly, very fast scheduling
Cons: extremely expensive ($1000 initial quote for unclogging a sink !); at this price I probably can buy the snake machine and learn how to do it myself ..

Geoff M.

05/12/2023 12:00:00 SA

We had a back up caused by a failure of the city-owned side of the sewer lateral. It created an urgent issue on a Friday afternoon. 24-7 was there in less than an hour and remedied before the weekend with a fair bit of clean-up. They were lifesavers!

Mike L.

01/03/2023 12:00:00 SA

Cleared out a clog in our sewer lateral. Very friendly service. The plumber explained everything including how to maintain the system to prevent future clogs. Service was very expensive, but it was late night on Xmas Eve, so I'm happy that they were able to come.

Debbie B.

12/31/2022

After my downstairs hall flooded, I contacted 24-7 Rooter because they were open (during a holiday weekend) and nearby. Because of the heavy rains, all their techs were busy and the soonest available appointment was 8-10pm. Luckily Enrico was available to come earlier at 1pm. After a quick inspection, he confirmed our suspicion of a clog deep in the line & got right to work. They have a 30 day warranty, so there's some peace of mind. Enrico made a few small recommendations about what we can do ourselves and was very reassuring about our situation. Very happy with the service.

Ryen M.

1/14/2023

Water started coming up from our toilet and shower, as well as our garage. Because of the recent rainfall, it was overwhelming and we were doing everything we could to prevent it from flooding our house. We called 24 seven router and Plumbing to help clear the pipes, which we have never had problems with prior. They came immediately, handle the problem immediately. We are extremely compassionate, empathetic, and helpful. I highly recommend the service to anyone that's in need of emergency, plumbing, help.

Kitten M.

5/22/2022

The clog wasn't completely unclogged. He snaked it and got the initial whatever through. But I don't think he checked it after that. I foolishly didn't check his work. I went to use it after he left and the water wouldn't go down. There is nothing in the toilet. It's clear water. It just wont go down. I didn't even get one flush for my money. I suppose I flushed my money.

Dispatch was a little turse. Can't give you a price quote or even a minimum. They wanted $280 for a snake. They did show up quickly. The guy didn't have a mask but was willing to put one on.

Was he nice, sure. Did he do a thorough job? No. He also left a mess behind. Puddles of sewage water in my floor.

SS s.

10/30/2022

Sunday morning emergency, needed to unclog my kitchen sink drain. Enrico came within an hour. Rate is $325 which is standard, please for the person who was mad about this rate in a different review, go ask around, this is what standard labor & tools cost in SF. Yes, it is pricey, but it is ultimately my fault for not being careful on what going down the kitchen drain. Thank you Enrico for your help on a Sunday! when a lot of plumbers are closed.

Weiyi R.

08/06/2022 12:00:00 SA

Our rental house had an emergency plumbing problem this morning. Since it's a Saturday, our regular plumber was not available. we found 24/7 rooter and plumbing business on Google and decided to give this Co. a try.
In about 40 minutes after the call, Sean S. had showed up at the exact location. He was very professional and efficient, quickly figuring out what went wrong, contacting us for the estimate payment, and fixing the problem in a short time.
We are very happy with 24/7 R&P company's service. Highly recommend.
Raffs

Larie S.

01/02/2023 12:00:00 SA

The people who works for this company are all nice and very courteous. I like to recommend this company to anybody who needs help in the plumbing or drainage problems.From booking Sochi and Alex and Sean the main guy are all above and beyond very helpful and considerate.

Brian L.

10/08/2022 12:00:00 SA

Will sent Rommel over in 20 minutes to fix our clogged pipe even with no clean out in the back of the house. Great service and got it done in 45 mins or less. Highly recommended.

Erica M.

3/31/2023

I have gone with this place for 3 different jobs in my place and they always do a great job! Quick to respond and very helpful. Great customer service too. Highly recommend!

Jason P.

11/24/2022

John Dugo was so great and personable and knowledgeable. He diagnosed our problem by doing a thorough check on everything in the house, top to bottom. He resolved the issue quickly and efficiently and was worth every penny. Will be using him exclusively going forward!

Juanita A.

09/08/2022 12:00:00 SA

I needed a plumber ASAP. My toilet water would not flush down, the water just stayed. Luckily, no one had used the restroom before it stopped working properly. I called 24/7 Rooter & Plumbing and they arrived in less than an hour. We were happy they came so fast. I informed the plumber of the issue and he gave me the price to perform the service. He resolved the problem in 5 minutes. Professional, efficient, and friendly he was. Great service and informed us if it happened again within 7 days, he would come back to fix it.

Manyi J.

3/28/2022

Don't choose this company unless you have some extra money to spend. They quote the job to fix outdoor faucet for almost $2000. I turned down to find another contractor to do the job for $100.

I paid for the $85 dispatch fee for them although they were two hours late.

mike g.

4/18/2022

They completed our plumbing job on time and cleaned up everything. Their workers were very pleasant and efficient.

Will hire again when needed

Mea H.

03/04/2022 12:00:00 SA

There are very mixed reviews for this company. For everyone that had a positive experience, I'm truly happy for you. May your pipes run smoothly for time eternal.

Unfortunately I must join the ranks of those who had a negative experience (incidentally, 149 of these reviews are hidden due to Yelp's inscrutable algorithm).

As others have reported, John D was a pleasant fellow: smart, punctual, knowledgeable. And, as others have reported, the cost estimate for the job was outrageous and unreasonable. The details don't matter - it seems that the price inflation can happen for anything from unclogging a toilet to replacing a water heater.

Worse, the estimate was not itemized at all, except to note which components were free. We called to find out what they could possibly be basing that estimate on, and were shined on for a while until we were finally connected to a supervisor. This person readily admitted that the estimate was not based on anything concrete, but rather a secret spice blend of parts, labor, and whimsy. Regardless of whether the job took half an hour or five hours, the cost was the cost!

The best I can say about all that is that after agreeing to disagree on the reasonableness of that approach, we got our dispatch fee refunded.

Oscar V.

4/23/2022

Sewer back up on a Saturday afternoon. They told me they'd be here in an hour, they were here in about 15 minutes.

Diagnosed the problem in 5 minutes, fixed it in 10.

Friendly technician.

Couldn't have been a better experience.

Jocelyn T.

10/18/2022

We had a plumbing issues and they were able to send a technician the same day. It's great that they're 24 hours in case you have any plumbing issues. They sent Edgar and he was very nice and friendly. He was also very knowledgeable and told us how to maintain and take care of our pipes and sink. He even took a look at our water pressure. We're so happy with the service and glad they were able to help us!

Spencer T.

12/31/2022

Rang answer and hang up!!! No good!

Erin A.

11/23/2022

Edgar came and helped us clear a crazy drain blockage when we were housesitting tonight. He came quickly and was calm and explained everything about what our options were and the costs. He got the drained cleared and we are back in business!

Sue R.

11/09/2022 12:00:00 SA

My sewer backed up early evening and Edgar arrived on time and worked hard and fast on a challenging issue. The service office was friendly and dispatched the technician within 30 mins of my call. We had several options and while we had to use multiple of them, they were clearly laid out and explained to me. Edgar was polite, friendly and professional.

I had a good experience with this company.

Arlene O.

09/04/2022 12:00:00 SA

If I could, I would give NO STARS! Called 24-7 Rooter & Plumbing today for a water heater problem my parents were having. Dispatcher said they would send someone within a short time frame that could fix the problem. Agreed to the $85 dispatch fee that would be put towards the repair should we choose to move forward. Mind you, my parents haven't had hot water for 1-1/2 days going on 2, so we were desperate. The only reason we agreed to that fee was because I was told the estimate and repair would be done today.

Upon arrival, the technician blatantly blocked the neighbors driveway with his van, was not wearing a mask or gloves and proceeded to walk into the garage, where he only looked at the water heater form afar and says it could be repaired since it wasn't leaking. He never inspected the unit nor did he even try to light the pilot light (which is the problem). I asked him what he thought the problem was and he said it could either be 1 of 2 things. When I asked what those 2 things were, he said he didn't know what they were called because he's a drain man not a water heater repair guy. Why you would a company send someone out who wasn't qualified to do the job? He took all of 2 minutes to tell me it could be fixed without actually inspecting it and kept insisting that I needed to pay the $85 service fee. After I told him I would, he then said he didn't have the parts to fix it (again because he's a drain guy) and that we would have to schedule an appointment for tomorrow...REALLY?! I would have never agreed to the $85 and them coming out had I known they couldn't do the job same day. I would've waited until tomorrow to call a different company who offers FREE estimates. I now feel scammed out of $85 and my poor parents who are 80 yrs. old still don't have hot water.

Fyi, I was not provided a written quote but instead a verbal one. The price went from oh, it might be around $300-$400 but I'll have to call the office to confirm because I don't do water heaters. He came back with a ridiculous amount of over $500 for a $12 or $20 part (I know because my husband and I shopped the parts) but would give us a deal because my parents are seniors which brought it down just over $450..wtf?! It's my opinion that this company has no morals, values or dignity, and they take advantage of and prey on seniors in need. Shame on them!!!!!!

Victor O.

9/26/2022

Outside drain backed up in the evening. Super quick response and help arrived promptly. Took time to explain the process and issues at hand. Mike D was professional, friendly, and efficient.

Carlos S.

04/07/2023 12:00:00 SA

Quick response very professional took care of the problem in less than an hour. I recommend you ask for Erick Jimenez.

Daniel G.

3/19/2022

I have a Sewer Line Warranty and contacted them on a Saturday for blocked sewer lateral causing water backup around downstairs toilets when flushed. That company contracts with 24/7 rooter, so set up my service call without me paying anything out of pocket for the visit.

Francis from 24/7 contacted me immediately and said they'd have someone out in a couple hours. Plumber Winston arrived right on time and I got text message updates when he was on his way, which was nice.

Winston did a great job snaking the sewer lateral and clearing it up right away. I really wanted to write this review mainly because he was really patient and kind with talking & answering questions with me and my 4yo son. He seems like a really nice and helpful guy on top of being quick and professional.

Allison K.

09/06/2022 12:00:00 SA

We've used these folks for years and have always been really satisfied with their responsiveness and the quality and courtesy of the technicians. Recommended!

Sid C.

08/09/2022 12:00:00 SA

Mike D came late night for a quote within 2-3 hours from the time I called, which was super quick. Then John D came early next morning to fix my broken faucet and advised me on how to fix my leak. Both were extremely professional and I would highly recommended again!

Ron V.

8/15/2022

I had a pipe burst in my kitchen in my home in San Francisco. I recently rented out my place so I can take care of my elderly parents in NYC. This was my first mishap in my home while away and Sandra who took my call and Winston who did the job were absolutely amazing. I was so stressed out being out of town and they took care of all the work within 3 hours. My tenant is very happy. I highly recommend this company. 5 stars

Dave S.

01/04/2022 12:00:00 SA

In early December I returned from a trip at 1 AM on a rainy night just in time to see water coming out of a basement drain. I called several firms in a hurry; 24-7 answered the phone immediately and made me an appointment for the next morning. (Maybe their crews were working other emergencies all night, but I might as well have waited until everyone started taking calls in the morning.) Fortunately no-one from the city came by meanwhile to see how I got the sewage out of my basement.

Their first plumber came the next morning. He did snake out a root ball or two but couldn't get the line flowing that way. I upgraded to the hydrojet (discounted by the price of the snaking) and that did the job for the time being.

The hydrojet also came with a camera inspection, which I scheduled for a couple of days later. The second plumber got the camera only partway to the street. We saw water still in the line, meaning that it hadn't really been cleared yet. He gave me an estimate for replacing the line which turned out to be higher than some other firms, though not outrageous. He was not a clear enough communicator to give me a good feeling about the estimate, nor had the firm's work thus far given me a good feeling.

That night we had another hard rain and the line backed up into my basement again, a bit higher that it had before. Fortunately my basement was prepared for flooding by then and nothing of value got wet. The snake/hydrojet job was warrantied, so 24-7 returned, snaked again, and finally got the snake all the way to the street.

I'd have been happier had the job been done completely the first time. I'd also be happier if every step of the process didn't feel like bait and switch: 2 AM phone call to sometime-next-day arrival, snake to jet to camera to line replacement. Maybe that's just how it worked out, but at no point did they give me a reason to recommend them.

Ryan L.

12/26/2021

Ruined the bathroom.

We had some slow drains so we called 24-7 Rooter to come snake the lines. they fished the snake into a few places, notably the overflow drain in the bathtub.

The problem came months later when I filled the tub for a bath (I usually shower instead) and when the water level hit the overflow it drained down into the unit below. I inspected the drain and saw that the seal had been broken where it connects inside the tub and there were wads of putty trying to hold it together. Without any way to repair this without removing the tub I am now in the process of renovating the entire bathroom. There is NO WAY the plumber didn't know that he broke it. The putty was an unacceptable, sneaky fix.

Caveat emptor, there is a clause in the contract releasing them from liability from any pipe damage caused by the cleaning BUT THEY SHOULD HAVE TOLD ME.

James W.

3/22/2023

Absolutely great. Mike (technician) was outstanding. Totally ecplaoned everything he found and it didn't take long for him to figure out what really had to be done to clear the sewer. And he confirmed my suspicion that the city probably didn't come and do what they said they did.

A K.

09/10/2022 12:00:00 SA

Edgar did an amazing job. Was on time and took care of our flush and kitchen extremely professionally. Would hire again.

Misty M.

7/24/2022

Rude extremely rude answering service for emergency call
Put me on hold for over 11 minutes then asked me questions in a nasty manner

Minus 5 stars
Don't know about actual plumbing service but if this is the way they treat potential new clients then forget it

Joy M.

3/19/2023

The toilet stocked up on up Sunday afternoon, had a hard time finding somebody to come out in an emergency. 24 seven rotor came out and fixed it promptly. Very pleasant and professional plumber, Sean.

Margaret S.

3/18/2023

He gave us a five stat job. Very nice and friendly. Came at 9:30pm and saved us from a flood ,lol

Vincent K.

12/21/2021

I've been dealing with this musty stinky smell from my bathroom sink and noticed that a leak was developing. John D came by today and opened the pipe below the sink which pretty much disintegrated when he touched it.

After seeing what was in there, he replaced the broken piece, cleaned up the pipes, ran a snake into the pipe that was in the building just to make sure that there was nothing else clogging it up (he found a piece of dental floss) and replaced everything.

The smell is now gone (I was developing a headache prior to it being fixed) and I can now go into my bathroom again without any fear of feeling ill.

John was great, explaining at every stage what was wrong and what he was going to do. I highly recommend using him and the company again.

Qarz M.

08/10/2022 12:00:00 SA

Mike was awesome. He responded so quick to my problem and fix it same night. Thank you for your service.

Chris P.

4/16/2022

Very courteous very expeditious and very efficient. Winston Robison arrived within 50 minutes from my call and it was on Saturday before Easter. He immediately assessed the job and he gave a reasonable estimate. Also, he gave recommendations in how to improve the site of the existing water heater installation.
I highly recommend Winston and 24-7 Rooter.

Bart K.

03/09/2023 12:00:00 SA

came fast. fixed the problem and called before arrivin.
thanks

Daniel S.

03/09/2023 12:00:00 SA

Juan came to deal with a clogged roof drain. He was fast and efficient, a total pro. Would highly recommend.

David N.

2/20/2023

Technician was friendly and operator was very responsive. Even though they don't have any technician that night but they scheduled me a service visit next morning. It's $85 charge to travel but will credit it toward the work if done by them. The technician look at my garbage disposal for 5 mins and agree with my diagnostic it need to replaced. He gave me a quote of $995 to replace the exact same or $885 for something similar but not exact. I was little shocked it's that high. We all know and expect mark up by the vendor but come on. Isn't that that in the price gouging territory. I show the tech home depot average price for garbage disposal is around $150 (Same brand and same HP) and the most expensive one is around $400 (Fancy 2x the HP). I understand it's a business and business can charge what they want. it's up to the customer to use the service or not. I declined the service and i told him i will pay for the trip charge. He advised his boss of my decision and his boss offered me $50 off if I do the work. I gave 3 stars because of the tech was nice and operator were very responsive and as for the business practice and price quote; it will be a -1 star.

Alexander C.

10/09/2022 12:00:00 SA

The toilet was clogged up the sent someone in 20 minutes and they were able to fix it asap.

Miranda M.

7/31/2022

My business has had some repetitive plumbing issues, and these guys have been my go to. I've had them come and do work 5+ times at this point. Every time they are extremely kind, responsive, timely, and work hard to fix the problem. They also always clean up after themselves! Romel, Sean and Rico have all been amazing. I'd recommend these guys for anyone having an emergency plumbing issue. They are reliable and will show up to help!!

Jason H.

03/04/2023 12:00:00 SA

Main line clogged. Sean arrived within an hour of call and fixed the problem. Those darn cleaning wipes clogged the main line resulting in a garage floor of poo. Sean was friendly, knowledgeable and professional and actually our neighbor too. Would recommend.

Kimberly K.

8/19/2022

This was terrible experience. Will not use again. I do not recommend. The technician came timely which is why the one star.

But he went to wrong house; then he gave me a random estimate to unclog drain with 1 second visual look at an empty tub with no explanation of what he was doing; then he came out to collect the fee saying there was no hair balls but the tenant had given him a diverter to replace (saying it had been broken before) and he replaced it which make the tub drain normal.

When I went into the bathroom to inspect, the pipe was fully open and exposed with the new unfitting diverter too long for the fixtures. All he repeatedly said was that's not my fault; the diverter thing is not my job and that he is only a drain guy. I will now have to call a real plumber to fix this.

Sean A.

9/21/2022

These guys were great. We had a bad situation and they were very understanding, and finished the job in less time than they had quoted. They made several people's lives easier today. Thank you!

Guy D.

12/05/2022 12:00:00 SA

Charging a dispatch fee just for an estimate that is likely half the cost of actually replacing a faucet.

Nick G.

3/18/2022

I had called 2 other plumbing companies and they were non committal about if they could show up soon and possibly not even that night. With 4 people and 1 bathroom in the house, that was not possible.

These guys said they could be there in 45 minutes and we're at my house even sooner! Rommel was super nice and explained everything about what he was going to do. Was I happy with the cost, not really. But they got the clog undone, we're at my house super fast, they texted me an arrival time, a picture of Rommel so I knew who was arriving and texted a follow up to make sure I was satisfied.
Overall a great experience and will call them again if I have plumbing issues in the future.

Cyonnah T.

5/25/2023

my sink in the kitchen was clooged and he helped but i flooed the next day

J F.

10/22/2021

Do not use this company! I called due to a clogged drain under our ground floor deck which can clog at the first rain. I informed the office that it's a crawl space and the technician would likely get wet. We normally clean out the drain ourselves but I have an injury so can't physically do it hence calling the plumber. After quoting me $1200.00! (I managed a general contracting business in the past so I have a good idea of what things cost) the technician finally admitted he did not want to get wet so proposed the outrageous price indicating that number came from his boss.

I asked if he could simply pump out the water he said it was not worth his time-worse customer service ever.

Deep B.

1/23/2023

Terrible service and completely unreliable. I setup appt and the person never showed up. I waited at the location the entire 2 hour window and I called them and they said the technician was sick. I said I would have at least expected a call. Then setup another time for three days out. No one shows up for 30 min. I call to ask , they said they would check and get back. No one calls back. I call again and same thing , technician is sick and not even the courtesy of a call to say that no one's going to show up.

anthony c.

6/17/2022

Our tenant called to tell us the bathroom faucet was leaking and we called 24-7 Rooter the same day. The technician came within an hour, not only they fixed the problem right away and saved us costs.

Jennifer J.

11/29/2020

Horrible and expensive service. My dishwasher was broken during installation and an electrical outlet and plug got busted. I tried calling back to see if someone could come out and uninstall the dishwasher (so I can hire a separate technician) and dispatch said they will call me back. I hired an electrician who ended up changing the plug for me.

Does this business pays for Yelp 5 star reviews? I got a text from an automated message saying Plz leave 5 Star review for a $25 gift card...don't trust the 5 star reviews. As you can see, I left a 1 star review.

[edit] they sent someone back out, same guy (they wouldn't send anyone new) but it still wasn't fixed and I had a pretty bad experience overall. But +1 star for actually responding to my complaint.

Joseph M.

8/18/2022

John was on time, informative and diagnosed my problem as well as helped me find a solution in a timely manner.

Jose d.

5/31/2022

Had a pesky slow drain for weeks. Winston came out within 90 minutes and pulled out a giant hair ball Great service and and had all the equipment ready to go. In and out in an hour!

Joan S.

08/03/2022 12:00:00 SA

Once again you solved my issue. Your techs were knowledgeable and professional. I appreciate all they do to solve my issues. Thanks again. Joan

Alexis G.

08/02/2022 12:00:00 SA

I called with a late night emergency plumbing issue, I got called back with a 30-45 min ETA and Mike arrived within about 25 minutes and diagnosed the problem immediately and fixed it. He did great and I appreciate the quick and thorough response from the three members in the company that I spoke to. Thank you!

Edward G.

1/31/2023

Water heater failed. Company told me who was coming, when he'd get here. The plumber (Mike) got everything done without a helper, he was efficient and accurate, the bill was exactly what they said it would be. No complaints and prompt service when I needed it.

Aaron S.

12/27/2022

Came home from a long weekend to a busted hot water heater! 24-7 Rooter and Plumbing had Enrico come out and it was all said and done by the time for 5 evening showers!!! Enrico was very professional and had a great attitude!!! Thanks again Enrico!!!

Jason S.

05/11/2022 12:00:00 SA

I had an emergency after being out of town. I called them, they had a guy over in around 45 minutes, then about an hour later, it was fixed. This was all at nighttime too. 100% would recommend

Leigh R.

1/22/2023

We had a clogged main drain and sewage was coming into our shower on a Sunday. Sean came immediately, identified the drain and unclogged it very quickly.

Fe C.

7/18/2022

I called the plumber to turn the water off in the shower. He was not very clear in explaining what he thought the problem was and seemed more interested in getting sure he was going to get paid. At first he quoted $389 to turn the water off but when I said I was going to consult my son on the phone first, the cost came down to $245. He had to go back to his truck to get a special tool.

Vincent a.

12/14/2021

My toilet fill valve failed needed replacing.
The plumber was a no nonsense professional and replaced the valve, cleaned up after himself and made sure the toilet did not leak and functioned normally. Besides doing a great job, he Joe, was a nice person and cared about his work.

Cary J.

1/17/2023

Very quick response. John explained everything as he diagnosed the problem. Thanks to his expertise.

Kurian J.

04/04/2022 12:00:00 SA

We had an emergency water backup over the weekend. Tried multiple firms and 24-7 was the only one who said they could send someone within 60-90 minutes and showed up in under an hour!

Our tech was Rommel who gave us a couple of options. Yes, they were both expensive but that's the expected price for home issues happening on a weekend. After picking an option, he made the immediate fix right away and then came back first thing in the morning to do one final cleanup. No mess, and he was thorough in explaining everything that he did.

I would highly recommend 24-7 (especially Rommel).

George K.

5/17/2022

Winston did a quick and good job. We had a clogged pipe and he was quick and effective

Lou W.

07/08/2022 12:00:00 SA

John D. and 24-7 Rooter were fast, safe, reliable and competent. John D. came out within hours of my call, diagnosed the issue and had it fixed in no time. My experience with him/them was great. I highly recommend.

Steven L.

05/12/2022 12:00:00 SA

Great job finding and fixing a leak issue that our handyman missed. The plumber found it right away and fixed it. Thank you

Bridget O.

12/31/2022

They showed up to rooter a clogged storm drain under our deck when it was flooding and we'd spent all day bailing and pumping the water out. Another service had been hired but were not able to come by the end of the day even though we had waited since 9:45am for them. Sean at 24-7Rooter & Plumbing saves the day and came quickly and made it all happen. We are so relieved. Thank you Sean and 24-7 Rooter & Plumbing!!

Navin W.

12/21/2022

Erick Jimenez dropped by my residence today and took a look at the sewer issue. He used his inspection camera to take a look at the issue and showed me where the backup was in the sewer due to the numerous tree roots inside. He explained in detail what needs to be done to resolve the issue. I appreciate the courtesy and professionalism Erick showed me during the visit. I will rest easy once this job is completed and I will not need to worry about the sewer line backing up when the rains reappear in the city. Thanks again for the visit Erick!

Kharessa M.

11/08/2022 12:00:00 SA

Kitchen sink garbage disposal broke & sink clogged. Fast/same-day appt available. Came within time frame given...even early with ample advance notice. Clear sign on van & on uniform for safety. Courteous, transparent with options & estimate. Quick work & did not leave a mess.

Chuck C.

02/09/2022 12:00:00 SA

Your company is a joke. I really liked John D, who gave me a quote to which I agreed to have the work done. Will in your office is completely unreasonable, over-rode the quote and went up to $2200 to pull out a sink and a toilet and install a new toilet and vanity. Estimate of 3 hours comes to over $700/hour in labor costs. Are you serious? I was willing to pay the original estimate as agreed to. I will never call your office again, and I recommend that anyone who reads this runs far away from this company, which doesn't appear to to trust it's own 15 year veteran on a price quote. Congratulations on losing a customer and being completely unreasonable, and wasting my whole morning.

Priya S.

12/10/2022 12:00:00 SA

Plumbing issues always arise at odd times. Ours arose Friday night before a Saturday holiday party. Thank goodness for 24/7 Rooter & Plumbing. Mike D came to our house to fix our very clogged sink. He came within 2 hours of my call for help, he was reliable, quickly assessed the situation, and helped fix the problem within an hour. Pricing was reasonable. We would hire him again. Thanks for saving our weekend.

Shanna D.

06/02/2022 12:00:00 SA

John was amazing! Came in and saved the day with plumbing with my daughters graduation party about to start!!! Definitely professional and took all safe measures!!
Thank you John for saving the day!

Michael B.

02/08/2022 12:00:00 SA

Mike came to help us with two blocked 80 year old drains; one was easy and the other was quite hard. He was great! Cheerful, funny, a good communicator, and he showed me the proper way to use a snake. Good value; glad we called 24-7.

Alexandra W.

12/01/2022 12:00:00 SA

Fernando was amazing! Patient and knowledgeable, he went above and beyond to fix our major plumbing problem. Highly recommended and will definitely use their services again for any plumbing issues. Thank you Fernando!

Al W.

5/31/2022

I thought Juan did an excellent job in fixing our leak. They spent approximately 4 1/2 hours working on the cast iron pipes in our garage replacing it. Even though expensive project, they took care of the leak we had. The house was built in 1960's so can expect some pipe issues.

Maikol S.

4/14/2023

our sink clogged up in the garbage disposal and it began leaking on the floor and into the DW. they were there in under 10minutes, had a new garbage disposal ready to install and were out in under 20min (1 guy lol). left everything perfect and was super kind.

A J L.

9/30/2021

In the late evening, early night, the toilet was not flushing and water was seeping from the base. When I called 24-7, they said a technician will be out within 60 to 90 minutes. Within 5 minutes from making the appointment, I receive a text informing me Mike is on his way and that I can track him via the link that was provided. Mike showed up, introduced himself, asked to see the toilet, assessed the issue, once he knew how he would proceed, provided me a step by step of how he will remedy the issue and presented the quote. He was in and out within an hour.

I'm a very happy customer and 24-7 is at the top of my list.

jamey r.

11/24/2022

I had a clogged, leaking sink. They responded immediately. Edgar was at my place within the hour. He was professional, knowledgeable and quickly got the job done. I was very impressed with this service.

Akiko C.

9/13/2022

I did not have hot water, so I looked at my water heater. The status indicator indicated that it needed burner replacement. I googled to see if I could do it myself. Google suggested looking at the burner to see if it is just duty or thermometer and other stuff. I found that a 24-7 Rooter & Plumbing technician was available 24 hours for diagnostic. So I called them. A technician came out, which I appreciated tremendously. The technician looked at the status indicator and told me that the burner needed to be replaced and stated that he was not going to touch it because it was dangerous. I already knew that the burner needed to be replaced. The technician further stated I needed to call Lowe's to order a burner replacement because the 24-7 Rooter & Plumbing does not have Whirlpool parts or water heater, they only have American-made. I paid the technician $85 for a dispatch fee. I concluded that this company may have been helpful if it was something like a toilet is not flushing, some kind of water clogged or busted situation. The technician was friendly. That was a plus.

Corinne C.

01/06/2022 12:00:00 SA

Called them late Thurs night when my water heater broke and was spewing water everywhere. They couldn't send over an emergency person right away, but I managed to close the water/gas and they said someone could come next day between 9-11a. Next morning, which was New Year's Eve, someone came promptly. There was a problem with the unit they installed (not their fault!) and the company did well in sending out extra staff and extra units to make sure that we ended up with hot water. Big shoutout to John D who was AMAZING. He showed up in the evening to help fix the unit, patiently and kindly explained everything to my 2 curious young kids, gave me some good tips on long term maintenance, and was overall kind and cheerful despite having to come do a house call late on New Year's Eve. The company has a great electronic system where they have a tablet that takes pictures of the work completed, breaks down the costs, easy quick payment, and immediate email of the receipt.

Jimmie T.

07/10/2021 12:00:00 SA

Late on a Friday we had a backed up main line that was causing dirty water to pool in the alley next to our house. I called for an emergency appointment and everything sounded great. The dispatcher was knowledgeable, she said it sounded like we'd need a rooter and she'd see if anyone in the area has that equipment. They had someone that could be here in an hour. They confirmed my name and address, and texted me the details of the appointment. Everything was in order.

I had called a few other places prior to this, nobody could make it here as quickly. So I cancelled with the others since it sounded like I was covered by 24/7

Cut to 5 hours later - no word from 24/7. I called their offices 3 separate times to get a status update. Each time I was next in queue or there was a slight delay. They told me the technician would call me back with an ETA twice. It never happened.

At this point I can't cancel because it's so late even the other emergency services aren't taking calls. Is this how they do business? They accept any appointment knowing that you won't cancel because you're stranded?

So now it's the next morning and I'm waiting for another service to come here. Had to cancel all my plans today. I understand this was an emergency and short notice, but if they had been honest about the response time I would've just gone with someone else. Maybe I'd have my Saturday back.

Man Sum C.

9/19/2022

Shout out to Enrico C !!! He showed up on time, explained to me everything about the problem, gave me options but not pushy to sell services!!!! Finished the job fast and clean!!!! Thank you for your help today!!!!! I will for sure to ask him to help me again!!!!! Thank you Enrico and 24-7 rooter & Plumbing!!!!! stay save!!!!

Adrian B.

1/29/2022

The response was super fast and Enrico, the technician that came, was really nice and knew exactly what to do. Saved us. Thanks!!!

Evan S.

9/15/2022

This company was quick and efficient. They came out around 9pm and fixed my problem. They were clean and professional. Mike was great!!

Natalie C.

12/05/2022 12:00:00 SA

we had an amazing experience! super effecient and helpful! thank you!

Gary C.

1/30/2022

Excellent service...Rommel was a delight to work with. He explained every step and the pruce was reasonable for a Sunday emergency.

Ron M.

3/31/2022

Fast, efficient, courteous, and helpful!!
Highly recommend! Unblocked my toilet and gave me tips on preventing it from happening.

Jessica M.

2/24/2022

Cannot say enough good things about the fantastic work done by John Dugo! My showerhead went kaput and not only did John do a perfect job replacing it, he also quickly showed me how to take care of it so that the new one doesn't get jammed with debris from the pipes. It's so great when people take the time to explain things. Thank you

Susan H.

8/31/2022

John did a great job replacing our water heater in a very timely manner and stay in communication with me from beginning to completion.

Robert U.

8/16/2022

Solid service and Winston was great. Came out in the early evening after I had exhausted my plumbing skills - had the tools and technique to get deep into our bathroom drains and clear out year and years of accumulated guck,

Ralph M.

2/28/2022

Called on a Saturday morning and the response was very good. A plumber showed up in less than an hour and fixed a clogged sewer pipe. I am happy with the service and work done but feel I paid too much even taking into account the quick service on a weekend. I did check with my regular plumber (who does not work on weekends) and there was a huge difference in price. In summary, good quick work but a feeling that they are way too expensive and I was overcharged.

Jeffrey H.

03/12/2022 12:00:00 SA

Other companies rescheduled or gave shorty service, trying to move me to a very expensive option. I called 24-7 on a Saturday evening; arrived within an hour. Service on my clogged lateral line was both fast and efficient, snaking again after the first clog was cleared, making certain any additional blockages were gone; and, they'll back up the repair for sixty days. Not the cheapest; just the best!

Emily Z.

10/10/2022 12:00:00 SA

I love this company. I have used them many times. Great prices!! People might think they're expensive but COMPARED to everyone else in the area THIS IS THE CHEAPEST Very friendly and professional. This company EXCEEDED my expectations. Love this company and will always come back no matter what. Love 24/7 rooter and plumbing !

Tim G.

04/09/2021 12:00:00 SA

I had an appointment window for today from 2 to 3:30 p.m. At 3:20 p.m. I got a text saying my technician is on his way. At 4 o'clock I called the office to ask where he was. They told me he was on his way. At 5:30 p.m. I called back to ask where he was now, and they told me he had gotten called back to his previous job because more issues arose.
You have my phone number, but you didn't call or text me? You left me sitting here all day waiting for you and I STILL don't know when or if this plumber is going to show up. They literally told me they can't say when he'll be free.
I would give this company zero stars if I could. They have been so unprofessional, and had no regard for my time. DO NOT PATRONIZE THIS BUSINESS! There. I warned you.

Harsh D.

08/07/2022 12:00:00 SA

Kitchen sink clogged and response under an hour with a plumber on-site to fix within 30 mins fantastic

Ms E O.

7/29/2022

Fast response and reliable. Great outcome considering home is an old Victorian and access was a bit difficult. Very happy with service.

Tricia S.

3/20/2022

Our kitchen sink and garbage disposal went on the fritz on a Sunday afternoon. They had a repairman Rommel) to our house quickly who explained and fixed everything right away - it got our weekend and week back on track!

Rhodora N.

9/15/2022

Plumber who came to HMB was very knowledgeable and efficient. He showed at the time he said he will.

Eugene S.

01/02/2022 12:00:00 SA

Had an emergency situation where we had raw sewage flowing into the street from the clean out . Called them and within one hour they had a technician out who gave a written estimate, he then returned one hour later with heavy equipment to snake the line from the clean out.

The work was done within one hour, including a camera which provided a visual inspection of why the line got clogged. 30 day warranty on service and line is flowing freely now.

four stars instead of five because the estimate for replacing the sewer line under the sidewalk seemed very high, and they were willing to throw in the $1400 bill for snaking the line if I went ahead with the replacement work today.

Shahid A.

10/09/2022 12:00:00 SA

This people are serving their clients with price tags only they charge too much.they gave you estimate after their initial fee which is $85 you agreed or not they will charge you.

Sean M.

04/05/2022 12:00:00 SA

Called at 7:30pm and had someone on site resolving the issue in less than an hour. Everyone was very friendly and responsive. Will definitely be using them again.

Edward O.

09/04/2022 12:00:00 SA

If I could, I would give NO STARS! Called 24-7 Rooter & Plumbing today for a water heater problem my parents were having. Dispatcher said they would send someone within a short time frame that could fix the problem. Agreed to the $85 dispatch fee that would be put towards the repair should we choose to move forward. Mind you, my parents haven't had hot water for 1-1/2 days going on 2, so we were desperate. The only reason we agreed to that fee was because I was told the estimate and repair would be done today.

Upon arrival, the technician (with no regard) blatantly blocked the neighbors driveway with his van and trailer, was not wearing a mask or gloves and proceeded to walk into the garage, where he only looked at the water heater form afar and says it could be repaired since it wasn't leaking. He never inspected the unit nor did he even try to light the pilot light (which is the problem). I asked him what he thought the problem was and he said it could either be 1 of 2 things. When I asked what those 2 things were, he said he didn't know what they were called because he's a drain man not a water heater repair guy. Why you would a company send someone out who wasn't qualified to do the job? He took all of 2 minutes to tell me it could be fixed without actually inspecting it and kept insisting that I needed to pay the $85 service fee. After I told him I would, he then said he didn't have the parts to fix it (again because he's a drain guy) and that we would have to schedule an appointment for tomorrow...REALLY?! I would have never agreed to the $85 and them coming out had I known they couldn't do the job same day. I would've waited until tomorrow to call a different company who offers FREE estimates. I now feel scammed out of $85 and my poor parents who are 80 yrs. old still don't have hot water.

Fyi, I was not provided a written quote but instead a verbal one. The price went from oh, it might be around $300-$400 but I'll have to call the office to confirm because I don't do water heaters. He came back with a ridiculous amount of over $500 for a $12 or $20 part (I know because my husband and I shopped the parts) but would give us a deal because my parents are seniors which brought it down just over $450..wtf?!
It's my opinion that this company has no morals, values or dignity, and they take advantage of and prey on seniors in need.
My next review for them will be to the BBB!
Shame on them!!!!!!

Bill W.

09/03/2022 12:00:00 SA

Excellent service prompt and efficient, friendly and polite. Technician laid out options effectively.

Ryan T.

7/28/2022

Called to have someone come out and take a look at our disposal. They came out within 2 hours of receiving my call. John was great. Very knowledgeable and was able to identify the problem right away. I found their prices to be reasonable compared to other companies I've used in the past. Thank you!

Darshana Maya G.

02/03/2020 12:00:00 SA

I have insurance on my old sewer line, and when sewage came up into my tub Sunday - YIKES! - I called them and they assigned 24/7 Rooter & Plumbing to clear the line.

24/7 Rooter called me promptly that evening, even though it was Sunday - just as I had requested - and scheduled an appointment for first thing in the morning.

They texted me when Sean was on his way, including his photo, so I would know who he was when he arrived (in case I missed the big truck with their logo!) - No really, that is a great idea as some older folks can be nervous about a stranger ringing their doorbell!

Sean was polite, neat, clean, and efficient. He explained the procedure, cleared the line, found that the invading tree roots which had clogged it had brought along some mud, so he blew out the line for me.

All I had to do was turn on a couple water taps in the kitchen and bath when he asked. It was a quick painless project, and he cleaned up after himself. Very nice man! And my plumbing is working fine now!

Liz F.

6/26/2022

I had an emergency issue with my toilet and needed the whole thing replaced ASAP. On a Sunday . Having 20 years of hardware/construction experience, I could've done it myself but don't drive and everyone I know was busy this crazy weekend so I wasn't about to drag a toilet on the bus. Their prices are really high (I know what this stuff costs and how much labor is involved) but I was willing to pay extra for the job to also save my back. Enrico came out and overtightened the perfectly good existing supply line (as men are wont to do - they're strong and need to tone down a little ) when he installed the toilet and had to replace it, having cracked the gasket. He didn't charge extra and was apologetic, proffesional and polite. This company does charge a lot but I was happy with the immediate service and friendly plumber.

Jean M.

6/26/2022

I have used them twice now. Both times it was for blocked toilets. And both times they came out the same day! Did a great job, we're very friendly and they come ready to do the job. Unlike Ben Franklin who I used to use. They would send somebody out to tell you what needed to be done and maybe the next day or the day after you'd actually get the work done and they were a lot more expensive! They are my goto plumbers from now on.

Stacey R.

2/18/2022

While it was not cheap, they showed up on time and fixed our problem! It was a Friday night at the start of a 4 day weekend. So we needed our plumbing!

Steve O.

01/07/2022 12:00:00 SA

We had to call these folks in to resolve a long problematic and acutely plugged up commode. Erick and his trainee got here earlier than promised (yay!) and did. S VERY thorough job of angering our our line. They did offer up a suggestion that in addition we might want to also have them use a hydro jet to flush out the line further, but that was too large an expense for us to handle today. They were prompt, friendly and very efficient, and I am keeping these guys in our contacts list!

This is the second. Time we have worked with this company, and they have surpassed hopes and expectations each time.

Marnie B.

12/15/2021

It was more than I was expecting cost wise, but the plumber went above and beyond. The plumber himself was knowledgeable and nice. He's a bit of a character, but you gotta be positive when it comes to toilets, lol! I know for me, I could have gone to the hardware store and purchased the parts for a lot less, but I probably would have installed incorrectly, potentially causing a major leak which would have cost way more.
The best part for me, a functioning toilet within 24 hours of calling. I'll be calling again for my plumbing needs!

James M.

12/22/2020

Everything was taken of promptly and professionally
My technician was nice and did a good job of explaining services and problems

El B.

10/26/2020

I wanted a ballpark quote for 2 slowly draining drains...they wouldn't give a quote over yelp even though I filled out all of the questions...you have to call them, and then they STILL won't tell you anything! Instead they want to send someone over.
Due to Covid I am trying to limit the number of people in my house. I am sure that's what the entire world would like to do right now as well. Sad they can't be flexible and tell me something really general such as
'Maybe between 100 and 400 depending on what's wrong?' Nope.

Thank goodness other plumbers are happy to give a ballpark estimate.

Jtoddo I.

10/10/2021 12:00:00 SA

We had a clog problem and needed help late at night. Sean showed up very fast and was super knowledgeable and nice. He took care of the job, and was fast and efficient. He really saved us a lot of time, worry and money. Thank you Sean for the hard work !

Victor B.

01/01/2022 12:00:00 SA

Mike came out to us on New Years eve at 10pm at night to help us clear out a huge clog in our drains so we could enjoy our New Years with our family, I appreciate the high level of service and reliability of both Mike and the company.

Akon D.

6/30/2022

John D. did a wonderful job to fix our water heater. He was professional in his mannerism and did a very clean job to ensure that we would be good for a few years. Overall it was a great experience.

Ronald C.

11/18/2021

Mike has done plumbing work for me many times at dad's apt building. Always does his work efficiently and no problems afterward (no need for a 2nd visit). This time it was a clogged utility sink in the basement that needed snaking. Showed me how to do it myself with a snake (handheld/crank) that my dad had. Just attach a drill to it and hand feed. Will save a call for next time the drain gets clogged.

Mere B.

12/06/2021 12:00:00 SA

I called on a Monday afternoon to replace a bathroom faucet. The old faucet was broken, and had been cemented into the sink, so it was not an easy task to get it out without destroying the sink.
20 minutes later, Mike was at the door. He explained everything clearly, we discussed the price, and he was done in about an hour. He was very friendly, knowledge and thorough, and I could not be happier with my new faucet.
Highly recommend!!

TJ O.

12/08/2020 12:00:00 SA

These guys do a great job, and showed up earlier than estimated. Highly recommend!
Javier work a mask the entire time and gave great advice for future maintenance and services needed.

Slim S.

4/18/2022

NOT impressed with their cut-and-paste reply either. Someone there thinks you can just go down the list and paste the same thing in everyone's comment to make things better. NOT HOW IT WORKS. These people are S-H-A-D-Y!!!

Janice N.

6/19/2022

We had a back up in the bathroom that went into the shower and into the laundry room. We called 24-7 and they had someone out here, Sean, within 20 minutes and the whole problem was fixed within 40 minutes, including cleaning up the mess in the shower and laundry room. They were amazing, call them and no one else

Fion N.

11/25/2021

I just moved into a condo in SF and hadn't used the garbage disposal really. It wasn't working. I called and got a response from someone right away. They sent someone the same day (day before thanksgiving!). John was super knowledgeable, cleaned out and unclogged my garbage disposal and gave some good pointers and education tips to avoid clogging in the future. Great customer service. Would recommend for any plumbing needs

Mez P.

02/10/2022 12:00:00 SA

Exceptional performance and service. Was able to get ahold of someone to come and fix the problem and also qualified for a senior discount don't every penny counts when you're unlimited funds. However fixing a plumbing issue is mandatory peris mandatory. Good work

Steve S.

1/14/2022

We wanted to make sure that our roof leak was not associated with the drain pipe. The plumber was very thorough in evaluating the situation with a water test etc. I'm very happy with the thorough job performed.

Mimi C.

10/25/2021

Jonah was professional and did a wonderful job clearing the clogged drains in our backyard and garage.

Shari G.

7/31/2022

Enrico C was very professional and thorough. He took the time to explain every step of the way. He explained the pros and cons and the importance of knowing the water pressure. I would highly recommend him and request him should the need present itself. You have a great employee on your staff!!

Micky L.

01/03/2022 12:00:00 SA

The plumber arrived early. We consulted about the desired replacement garbage disposal. He retrieved that model, lnstalled it, and ensured it was okay. He left before the end of his appoinent. A textbook repair.

Mario M.

11/29/2021

Worst service ever ..
I had an emergency and they sent someone with a poor and cheap tools..
The guy tried to fix it but He could not.
They try to sent someone else the next morning.. by then I already solve the problem myself..
They suck .

Ivy L.

1/30/2022

Winston was incredible! Our garbage disposal was clogged for a while but he diagnosed the problem quickly and fixed the situation expertly and quickly. He was kind and patient with all our questions. We are so relieved that the sink isn't flooded anymore!

Hydraulic S.

7/19/2022

Sean S. did a wonderful job at removing a large clog in my home's sewer main. He was there in a short time, greeted me very professionally, and got right down to business. He understood what and where the problem was. Explained what he would do and how much each process would cost. Performed the job, cleaned up whatever mess was made (very well I might add) and left after receiving payment for his service. Very, very professional.

Justin M.

2/27/2022

Enrico was absolutely great. We were in Mexico and he flushed our tank while he was out - reliable, communicative, i would suggest this company to anyone.

Maureen S.

6/20/2022

I had a leaking water heater and it needed to be replaced!!! I called and Winston came out about 30 minutes later and diagnosted the problem and was very professional and came back next day to give me a new water heater. It took an hour to install.

Maria T b.

09/02/2020 12:00:00 SA

They sucked!!! Had an appt between 10 - 12 never called . When I called them the lady whoever she was told me she will call me once one of her tech is available. 12:30 am I had to call
Again. She said tech has a bigger job!! Really? You only have one tech!! I told Homeserve don't want to do with them anymore!!!!
No business ethics!

Wendy Q.

11/14/2021

They booked the appointment right away and the plumber was on time, professional and do a great job

Kiela L.

12/15/2021

Our showers weren't draining and our toilets were gurgling. I called 24-7 Rooter and Plumbing and Winston
Robison arrived at 6:45pm and saved the day!

Winston was kind, professional and efficient. He opened the main line and snaked it. We had tons of our neighbors tree roots backing up our pipes.

Winston returned in the morning and took a video of our pipes and found that we needed to replace 45 feet of the 4 sewer lateral from the front of the house foundation to the city sewer main in the street. Thank goodness Winston figured this out for us.

We are happy that 24-7 Rooter and Plumbing can return soon to replace our sewer pipe. I highly recommend them if you have any plumbing/sewer needs !!!

G R.

12/11/2021 12:00:00 SA

Jonah knows his stuff! He showed up early and quickly diagnosed the problem. He unclogged the main drain from house to street as well as the French drain in front of my garage! I highly recommend 24-7 Rooter & Plumbing and Jonah!

Jacqueline S.

9/14/2020

Mike was awesome! He was quick and efficient. Very friendly and knowledgeable.

It was a helpful to get a message before Mike was coming and I could even track where he was! The photo of him helped to know who was going to show up at our house.

Great service!

Sayuri T.

12/09/2021 12:00:00 SA

John B and Eric the intern were quick, professional. The toilet was backed up and John explained what could cause the problem. He tested it multiple times to double check.
He also pointed out a problem with the sink faucet that is minor now but something to watch.

Alex K.

12/05/2021 12:00:00 SA

They saved my a$$ when I had an emergency leak. They got to my apartment with an hour and fixed the broken stop valve.

Drew S.

12/03/2021 12:00:00 SA

I'm impressed! I work in property management and just had these guys come out to do a hydrojetting job. Mike showed up at 9PM and knocked it out for 30% less then I was quoted for the same job by another plumber. He knew what he was doing an knocked it out fast. Not to mention that he had a great attitude for someone that was getting covered in grease at 10PM at night. We got to shoot the shit the whole time, these guys are real people and that's becoming less and less common for venders in the city. I manage a huge portfolio of buildings in the city and you can bet that I will be reaching out to this team Monday to get them onboarded as a vender for the rest of my team to use in the future. I can't speak the the rest of the 24/7 team but my boy Mike that showed up tonight was a rockstar and gave me a lot of faith in the team.

Danny C.

4/26/2022

Called to setup an appointment for 4:30pm and waited for 10mins, no one showed. Called the center to check on status, they said the guy will be there in 30mins. So I waited for 30mins before making the next call. Again no one showed up and called again, they said another 30mins, he is on his way. Another 30mins passed and no one showed up and called again, they said another 30mins. It was already 5:45pm and no one had the courteous to call me back to tell me the status. So I was sitting there waiting outside for 90mins without an update and I have to call everytime to get an update of he is on his way. I decided to cancel the appointment, since it was late and I had to pickup the kids. If you are looking for a punctual appointment, this is NOT the one you can trust.

Tasi L.

4/25/2022

Rommel was very nice!! He was friendly but very professional!! He was able to unclog my dishwasher right away and am very pleased with his work!!!

Cyndie P.

08/09/2020 12:00:00 SA

Called a few companies
So glad I called this company for a kitchen sink clog in an apartment unit I own
my handyman couldn't get to with the 25 ft snake we had.
I do t live in San Francisco so had to pay over phone with my credit card.
Everything went smooth with Sean the repair guy. We got to talking & it seems I can always tell a SF native when talking to someone. Sure enough he was !!!
Not only that but we were born in the same hospital.
All this happened over a clogged sink lol
He was a pleasure to chat with & probably would've chatted longer but I knew he was working but he took the time out to ease my stress over apartment issue.
Wish I could call him for all my plumbing needs in my 12 unit apt. Bldg.
Thanks Sean
This company is lucky to have you

Jon M.

3/15/2021

Sean did a great job. Very knowledgeable and quick.
Also was a better price than others.

Lynn P.

12/18/2021

I was in a pinch on a Saturday for plumbing help and reached out to 24-7 Rooter and Plumbing. They showed up within 30 minutes and fixed my problem quickly. To top it off, the plumber was so professional and polite. I got lucky finding them and I'll use them again!

Scott H.

10/15/2020

our guy as awesome. He came the same day, snaked the stormdrain, and was really great person.

Only complaint I would have is that it cost $450 to drain a storm pipe. It seems like a lot.

But the guy who came to our house was top notch.

Joe G.

5/23/2022

Mike D. was very very efficient knowledgeable and professional. He gave me a quote as soon as he recognized the problem. He took all of 45 minutes to fix my problem. Actually, every technician from this company that I've dealt with went above and beyond just coming in and fixing my plumbing. Thanks, 24/7!!!!!

Carlene W.

11/18/2021

John was on time. He cleaned up the mess and explained everything to me as to what
work would be involved. I appreciated that.

Jeanette W.

3/17/2022

Rommel came promptly and problem with clogged drain went away in less than an hour. He was nice and knew exactly what to do and did it. Response to Yelp inquiry was super quick.

Theresa P.

07/03/2021 12:00:00 SA

Love that they were available on the weekend and came out soon after contacting them with our plumbing sewer emergency. They gave us an estimate and some recommends, and were able to do the work the same day. The Job turned out to be bigger than we thought but they did a great job!! We will definitely work with them again!

Ljubica J.

7/14/2020

Joe was super honest, friendly, and great at his job! He's an old school plumber that you can rely on, and we'll definitely call him now for any future work. We also appreciated him walking us through all of the updates and appliances so we maintain them properly.

He also gave our landlord a great deal - bonus!

Deborah C.

9/27/2021

Our main sewage line flooded and we couldn't locate our main clean out. We called Roto Rooter and they weren't equipped to figure out the problem... our general contractor referred us to 24-7... Sean was knowledgeable and very professional. Within two hours our main line was cleared out and we were up and running! I highly recommend this business and Sean! We were so grateful because this happened on a Sunday!

CE P.

3/28/2022

Needed my disposal Replaced. Winston did a great job, explained everything, was efficient, speedy and clean. Definitely calling you all again!!!

SFfamily S.

8/30/2020

Always less expensive than Roto Rooter! Great service I consistently call these guys when I need help, they are my go to. Show up on time, professional when here, upfront with pricing.

bb b.

3/26/2022

Emergency backup of our sewage line. Murphy's law that it happens on a Friday evening too.
Many, many calls to as many plumbing companies as we can reach because sewage sitting on the garage floor for as short a time as possible is the goal here.
24/7 was one call I did not make, as my contact with them was via chat on their website. Easy and convenient way to make contact.
Lucky for us is many ways, 24/7 was the company able to come out the soonest - - - at 7:00pm on a friday evening, they said they'd be there in 60-90 minutes.
A little after 8pm, I get a text saying the technician Mike D, is on his way. Their communication is fantastic and we're not just left wondering the status of his arrival. There's even a link to track his location.
I don't know if all their technicians are as great as Mike D, but Mike was amazing.
Prompt, efficient, very communicative in explaining and describing the situation and his actions, and just a super nice guy to boot! This is a rental property and he was also super communicative with the tenants as well.
Payment was easily done with his tablet, and an invoice showed up in my email right away too.
I don't know what we more we could have asked for, other than that it not having happened at all, but should it ever happen again, our first call will be to 24/7.

Marv F.

1/21/2022

I've been calling 24/7 for the last few years for a few rental units and my own home. I've been totally impressed by their responsiveness and the professionalism of the plumbers assigned. The office staff answers the phone promptly, connects to my accounts via my phone number, and most of the time can dispatch a plumber within the next few hours. The plumbers arrive on time (or occasionally warn me of delays), give me options, and have never tried to up-sell or suggest unnecessary work. Often they've noticed some other minor problems and fixed them without charging. Their prices may be on the high side; but I've never comparison shopped. But I'm willing to pay for responsiveness and effective work.

George A.

9/22/2021

Had a pipe shear off with water blasting everywhere. David from 24/7 Rooter showed up in 25mins which was impressive. He diagnosed the problem quickly, shut off the water and fixed the damaged pipe very quickly and efficiently. He was very professional and I would definitely use them again in the future!!

Jesson d.

08/07/2020 12:00:00 SA

This company is awesome! I called other plumbers when the water heater decided to have a massive leak and they were not available. Luckily, 24/7 had availability and was able to come out in an hour to figure out that we needed a new water heater. The plumber, Mike D, was great! He was able to grab a spare water heater and install it that same night so everyone did not have to go without hot water for the night when I expected that it would be done the next day. The cost was reasonable as an emergency call/new water heater installation.

They are my go-to plumbers in San Francisco. You should give them a try.

Daniel P.

10/24/2021

We had a backed up drain and our service technician came within 30 minutes on a sunday. He was polite and knowledgeable. Service was not cheap but worth the price for the response time and for how competent the technician was.

Vince B.

5/31/2021

This is the third time I called 24/7 Rooter and Plumbing for repairs.
Each time, they were able to dispatch someone in a reasonable amount of time.
Yesterday morning, I got a call from my mom who told me her water heater was leaking badly. I called 24/7 and Dave came over in less than an hour after I called. He was very courteous and friendly.
Obviously, we needed to replace the water heater. He gave me an estimate for the work and said he would be back the next day to do the job. Before he left the the leak was contained.
He did the replacement in a very thorough and professional manner. He also explained the control mechanisms and how to shut the system in a emergency.
Replacing a water heater is not cheap but as long the work is done properly, that's where you need someone like Dave.

Coley R.

10/21/2021

Mike came over and took his time to figure out our plumbing problem and he went the extra mile to find out and fix the problem which others before him did not do. Also he was very honest with his evaluation and suggestions. I would definitely recommend this company because of this one worker in particular that went above and beyond. ( clogged piping )

Pacific Height L.

4/19/2022

John D. did excellent work in repairing my leaking faucet. He is also very knowledgeable about everything related to plumbing. He has over 15 years experiences and studied plumbing for years. He was very polite, friendly and warm at heart. Thank you very much, John! Also appreciate the 24/7 Rooster & Plumbing's great attention to their people and service quality!

Colin L.

8/18/2021

24-7 was out within 30-mins after calling them at 3-pm a few weeks ago for a clogged bathroom drain. They snaked the cast iron drain pipe in both directions in the garage out to the street, & replaced an old rusted on clean-out cap with a new plastic cap. I like that he ran a water hose through the drain for several minutes to help flush the pipe.

I definitely would use them again.

Sujay J.

4/13/2022

Had a crazy issue with our septic come up. Plumbing was all wrecked with no warning. Mike was out here within an hour and sorted us out. Highly recommended!!!!

Joanne S.

04/12/2022 12:00:00 SA

I have used 24/7 Rooter & Plumbing for more than 5 years, and their service has been exceptional! Just after 8 am this morning I called because my kitchen sink was clogged and about 15 minutes later Winston arrived since he had been in my area. He diagnosed the problem and quickly and professionally fixed it. Also determined that my disposal was rusted and needed to be replaced, and after a quick trip back to the shop installed a new one. He is especially good at explaining the process and his work is first rate. I highly recommend Winston and this company--First Rate!

B W.

04/12/2022 12:00:00 SA

Came out to our house within the hour and they were able to fix our issue immediately. Winston was fantastic - super friendly and helpful!

Xiaoying T.

2/15/2022

The technician came out to fix our clogged sink. Ended up breaking our faucet as they pulled a bunch on it and they didn't own up to it. Now we have to fix the faucet ourselves. I saw in some previous comments that they fixed a clogged bathtub for other people but causing the tub to drain improperly a few months later. Unfortunately that happened to us as well. I would stay away from them. Not a trustworthy business.

Kim M.

8/13/2021

They were great! My sewer line to the street was blocked. Sean showed up in less 30 minutes and fixed it fast. Great service all around.

Brittney M.

05/02/2021 12:00:00 SA

Scheduled an appointment for 2pm, technician did not show until 8pm that evening! Outrageously expensive & poor quality! I do not recommend this service!

Hsiu C.

8/20/2022

I had called them to unclog an outside drain pipe from the kitchen that created an overflow of greasy water flooding the surrounding area. The technician arrived promptly at the scheduled time, and gave me an estimate of $500+ just to snake the drain to remove the blockage. I agreed since I had used their service before and they were efficient in fixing the same issue. After 20 min of snaking, he said that it didn't seem to be working and may need to use the hydro jet method. But after he pulled out the snake, it appeared that the blockage was cleared. However, the greasy water did not go anywhere and he said that it was because of the floor drain. In the beginning, on top of the $500+ for the snaking, he had mentioned $200 just to clean up the water, but he raised it to $450 since he didn't realize it was so much water, and asked me to carry out the dirty water that he'll be shop vacuuming up? At the end, he recommended that I should wait for the water to evaporate, clean up the greasy residue, and then call him again to work on that drain. I did wait but I called another plumber. It was $400 for clean up, unclogging, and installing a new outdoor water valve. Bonus-I was not asked to carry buckets of dirty water or clean the residual grease on the floor myself. My experience with 24-7 rooter & plumbing was vastly different with two different technicians, but the main problem that I had was this- the job was left unfinished, over quoted from technician's own fault of underestimating the problem, and overall feeling ripped off.

Yves G.

11/14/2020

Best service ever. On a Saturday afternoon , it took Shawn 20 minutes to show up and save us from major sewer backup .
Highly recommended .

Dominic N.

3/15/2021

Dave was great. He came and installed two angle stops. Shut off the water to the entire building and was a true professional. Thanks again brotha!!

Walrene R.

3/22/2022

My favorite plumber is John. He came to house today, quickly found the problem n fixed in great time. He is friendly,kind n very professional. He has done work at my home before n I have referred him to my relatives home. They also like him.

Robert R.

8/14/2021

The plumber who arrived was nice and did a good job, but I am still suffering from sticker shock. $870 to fix a leaky faucet. I needed the work done that day, so I went ahead and paid but if I had more time I'd look elsewhere.

Karthikeyan K.

5/15/2021

Great service. The team showed up within 30 minutes after I called about a toilet clog issue. Highly recommend them.

Walrene L R.

10/29/2020

5. John is an excellent plumber
He is always timely, professional n mannerable. He has performed several jobs for me n my family. He is truly an asset to your company.

Dee F.

05/01/2020 12:00:00 SA

Had a back up at my essential business. I asked for a rough estimate of a snake job would be. The lady isn't able to tell me. Only a tech onsite. Ok. When he arrived he called and said it was $487 to snake the drain!!! WHAT?!? Holy cow?!? I said can you repeat that? I have never in my life. I said no, sorry I can't pay that.

For the record that is EXTREMELY outrageous of a price. It's a drain, you take a snake and snake it out. I do this every 3 mths but my current company is short staffed and couldn't come out. So I called another company, these guys.

That's crazy expensive. I'm shocked no one has mentioned this.

Mary L.

09/12/2021 12:00:00 SA

I. Logged my disposal big time. So easy to schedule. Even on a Sunday. Rommel came right on time. He was professional and polite, interacted with my puppy, explained everything to me, and cleaned up after himself. All around great experience.

Julie G.

3/13/2022

Rommel was amazing. Kind considerate and did an excellent job. On a Sunday! Thank you

Michael B.

03/10/2022 12:00:00 SA

24-7 did some work in our house a month ago; the work might be covered by our insurance, and we could really use the cash back that might come from the insurance. but....we need to connect 24-7 and the insurance company.

is 24-7 helping?

no.

if they won't build a relationship with their customers, then why call them? we won't in future, they can count on that.

Mandy C.

6/15/2020

Quick response on scheduling. Helpful fix and knowledgeable about what the source was. Fixed the problem and gave helpful tips.
Thank you

Randy Q.

01/07/2022 12:00:00 SA

24-7 Rooter came through once again! John was fantastic. Came early and got the job done super fast. Simple job to add a shutoff valve for the water connection to our fridge. What really impressed us was his ability to clearly explain the job and take the time to make sure we understood what was going on. Great work! We've used them before and will definitely use them again.

Guillermo R.

3/28/2021

Yelp says they offer virtual consultations but when I called the lady who picked up said they don't do that at all. The cool thing was someone picked up right away at least.

kim n.

02/02/2021 12:00:00 SA

Helped us fix a leak in a pipe between our dishwasher and sink. Prompt and professional! Showed up on a Saturday in short notice.

Brandon K.

01/01/2022 12:00:00 SA

Called in the evening for help snaking my main sewer line. Lady on the phone was professional and took my contact info and said a technician would be getting back to me shortly. Almost an hour passed, no response. I called back and spoke to her again, she confirmed I would be contacted shortly. I never heard from anyone.

Sean P.

02/02/2021 12:00:00 SA

Was great! Would highly recommend getting a quote from them! The dude was an older gentleman and experienced. Get a quote!

Melissa N.

02/02/2021 12:00:00 SA

We had a great experience with them. Michel was really on it and addressed all of my questions, and there were a lot I had to ask. He knew the issues and made sure to let me know what could be done, within the warranty period if any of the issue arose again. Very happy with how efficient and knowledgeable they were. Plus, they cleaned up after the work was finished.

Ben D.

3/21/2022

Not an Ethical plumber. Terrible service and awful owners. Not contractor friendly. Spare yourself a bad experience and find another plumbing service.

Nanette P.

02/06/2021 12:00:00 SA

Thank you for having Dave and Mike arrive early and completing task quickly, with an awesome job for vacuuming/cleaning up excess water too!

Need to also mention, GR8 job with Dave and Mike adhering to the COVID-19 safety protocols of wearing masks and social distancing while in home!

Dave/Mike Team = 5 Stars!

Thank you *so* much!

Best always, Nanette Pico

Ashish S.

11/29/2020

Charging a non- refundable $65 dispatch fee and refusing to provide a quote for a simple faucet leak repair is very unreasonable

Emily K.

2/15/2022

Quick response and Enrico was nice & considerate. Same day fix! Happy with the entire process.

Davis B.

10/05/2020 12:00:00 SA

Sean S was great fast and very patient with us!!!
I highly recommend yall to try the service out.

RB C.

08/02/2021 12:00:00 SA

We had a great experience with Sean yesterday (Sunday) The drain backed up in the breezeway and we couldn't get a hold of any of our plumbers.
Called 24/7 Rooter, and Sean was here within the hour! Not only that but he knew what he was doing. The snake wouldn't work on the drain so he retrieved the Spartan Hydro Jetter, which worked wonders
We highly recommend them .

Befekadu M.

01/12/2020 12:00:00 SA

Had a leak under the drain recommended new faucet, and some parts, said for labor 800 bucks. Time to do was about an hour to hour and half.

When I first called asked if they would give me labor hours just said they are competitive and that's an absolute lie.

I'll take my business to a company who wont rip me off you should too.

Only thing positive was there plumber was really nice and informative of what the issue is.

Lizzy J.

5/25/2021

Confirmed a 12-2 appointment. They never came and never called. I called to find out when and was rescheduled to the next day.
When I called to confirm the next appointment, I was told there wasn't a guarantee anyone would show up. I told the lady I was finding someone else (another company) then to do the work. She then committed to a time. The plumber arrived during that time window and quoted a very high price to clear two drains. There was a separate price for each drain. Then when the work was finished I was told he was there for three hours which was not true he was there working for two hours because we had not agreed on the price.
They also expect payment up front which is ridiculous - I told them I'd pay when the job is done.
Over all - the plumber John is a salesman with overly high prices. He may do good work, but the entire operation is sleazy.

Aleck H.

7/30/2020

Woke up to standing water in our sink after a few days of slow draining. I put out the request for quotes on Yelp and 24/7 responded quickly and was able to get a tech out within an hour.

John (the tech) was courteous, friendly and explained everything he was finding and doing. For an unexpected issue I would gladly call the 24/7 team again for help!

Rodger R.

12/27/2021

John was exceptional, he took his time explaining the options available and all the associated costs. The work was done quick and well. THANKS!

Gloria Z.

1/29/2022

We noticed our kitchen sink was leaking underneath and Winston came in less than an hour. He was very professional, knowledgeable, and thorough. We definitely recommend! Thank you Winston!

Paul S.

11/28/2020

Awesome service! Technician Sean S. showed up & was very professional. The bathtub clog was fixed fairly fast. Will definitely use this service again & recommend this company to others.

John L.

11/22/2020

Woke up this morning with an emergency plumbing problem. Toilets, shower and bathtub all backed up. Figured it was probably a main sewer line clog. Called 24/7 Rooter and plumbing. My call was answered immediately with a confirmed appointment at my house within half an hour. Javier S came out to our house on time. In no time, our plumbing issues were fixed. Highly recommend this shop, especially Javier!

Daniel C.

1/22/2022

Great service today and yesterday from Winston and colleagues. Broken bathroom faucet on tough to work with pedestal sink replaced with good looking, updated one (24 yo fixture). Done on weekend. Friendly, masked, committed to doing a good job.

Rhea B.

12/02/2020 12:00:00 SA

Quick call back and arrival. Really nice guy who did the job well and quickly. He even told us they have a 30 day warranty on their services. They also don't charge more for nights and weekends which is great, considering we had a toilet emergency in the evening.

Nic C.

4/29/2021

1. They are not 24/7. Our water heater had a giant leak in the middle of the night and when we called it was just an answering service. 2. That said service person was not great. She didn't know if they serviced my area, no cost info, only made an appt. and she was barely able to tell me what would happen in the morning. She didn't seem knowledgeable at all. She was just a person taking a message. However, the next morning, a technician called and he was able to tell me that they don't service my area. He was professional and polite.

Thomas H.

8/23/2020

Great. Very reasonable.
Thorough and detail oriented. I would use again and again without any second thoughts

Bryan W.

10/19/2020

Mitchell was extremely knowledgeable, respectful, and showed up with a mask and practiced social distancing. He was professional and able to fix what was an urgent emergency quickly and unclogged the pipes that were causing flooding in my shower. Highly recommended and they arrived within 2 hours of being contacted!

SJ ..

1/16/2022

Beware of their pricing And quality of service!! In short, very expensive for very mediocre service. I have used many plumbers and know how to spot an exceptional one from a mediocre one. We called them in for a clogged toilet. And the service (again for the $$$$) was so bad. The men didn't care a damn for maintaining any decorum in our home. They Did not care to use any caution to contain the drainage and walked up and down the house in the toilet water. they did not come prepared with any products to cover their shoes, they left our home in a worse condition than it was prior to them coming. I had to spend an hour after they left cleaning up the mess they made. Never hiring them again

Edison C.

10/19/2020

Have them quote a leaking toilet issue, some learnings:
1. they charge $65 for onsite estimate
2. they don't cut the drywall, told me to find other companies to cut the wall and they only do fixing

I don't recommend as:
1. they quote me $495 for simply removing the toilet (yes, 3x higher than average market price)
2. My appointment was 2-4pm, they arrived at 6:30pm. Two and half hours late but still charge onsite estimate fee

If you don't deal with plumbers a lot or new house owner, be sure to protect yourself and get multiple quotes, as there is company in Bay Area like this one giving you unreasonable price.

Edward M.

10/29/2021

This was the third call within a year to fix a toilet problem. Decided to bite the bullet and have a top of the line toilet installed. John came out and in just over two hours had the removal completed and installed the new toilet. Very happy with the service from John who walked me through every step of the process and the response time for this company to dispatch a plumber to my home - within three hours and he came after six. Truly a 24-7 company. Thank you!

Kally Y.

11/10/2020 12:00:00 SA

John Dugo was one one of the best technicians I've ever met in fixing any plumbing problems.
He fixed our master bath room faucet which has not been used for a couple of years due to a pluming problem. We had other plumber's opinion from another company and he basically said it was not possible to repair it unless we completely changed the sink. Then I called 24/7 rooter, and they sent John and he was able to fix them in one afternoon! It happened to be a really hot day and he was sweating like bucket but he was still cheerful and really worked hard on completing the job.
So I had trust on his skill and knowledge about plumbing and I called his company today for John to fix our 3 years old refrigerator which has been having disabled water connection to its ice maker. My family could not enjoy any ice making water ever since we bought that fridge. We had few electricians invited for inspecting it but they all gave us crazily expensive estimates with complicated procedures.
Here comes John Dugo with the simple tool bag and he saw the cause immediately. He worked on the old rusted water line and change it with brand new one and some other simple technical work to go along with it after he found out the water line source. Then Voila! It is finally fixed after being disabled for last 3 years. We saw immediately cold water and Ice flowing out on their taps.. That was like a little miracle! Thank you, John for your excellent skill and pleasant personality and we would be happy to hire you again any time!

BadBaby B.

11/21/2019

We have bad pipe that likes to torment us...and at 5pm it let itself be known again that it holds all the power in this house, because it controls all the toilets.

We called and had someone out within 3 hours. Mike D was friendly and showed me everything he had done..and save our night.

The price was reasonable as well, as much as the last plumber charged me for a day visit with an appointment.

So very happy customer.

Francis W.

11/14/2020

Javier is the man. Fixed the clog in less than 20 min. Answered all my questions and teached me a lot. Will always call them back

Lenny L.

1/25/2020

Calling them to get my drain in the shower fixed. I ask the madam if they can quote on the phone. she says no... but quoting would be complementary and the mechanic could come out within the next hour. So I agree... the technician walks in, i ask him if the quote would be complementary to make sure I don't get ripped off. He says, the quote, yes. Goes into the bathroom, looks at the standing water in the shower and shoots right away that drains after 7pm would be 475$. I tell him that I have quotes over 189$ that I could show him. He doesn't know what to say and stumbles stuff... I tell him I would be out.

It seems they avoid being transparent about the costs upfront. Don't get yourself fooled.

Angela L.

12/02/2021 12:00:00 SA

I had an emergency issue with two of my sinks overflowing from the drain and needed asap help because it was leaking to the floor below me. They sent Johnny out and he arrived within an hour. He diagnosed the issue, fixed it quickly and was extremely thorough with his work and documentation so I could submit it to my hoa as the clog was not my fault and caused damages to my unit. Johnny was super professional, nice and helpful with talking to my neighbors and giving me advice on how to avoid the problem in the future. I called about 10+ places to come out and either they didn't have availability and/or charged a crazy after hours fee (I was calling at 5pm). I would highly recommend!!!

Mosa T.

12/01/2021 12:00:00 SA

Professional and courteous! Second time I called them to unclog drain cause they are 24/7 convenient but still reasonable rate!! I highly recommend this company

Eileen O.

3/29/2021

Arrived promptly. Fixed the problem , was courteous and professional.
I would recommend 24-7 Rooter & Plumbing.

Daniela P.

01/03/2022 12:00:00 SA

Good response, reliable but expensive for if you need parts replacement. Mike is a very good technician, very rapid, and knows his job. If you need any parts re, parts are expensive.

Mark S.

10/24/2020

Dave was great. On time, professional, and honest. You can't ask for more than that from a plumber. I would recommend 24/7 and will contact them for future plumbing needs.

Richard D.

01/02/2022 12:00:00 SA

Prompt service, fair pricing, no BS. What more are you needing in a services company.

Jonathan L.

3/23/2021

9:30 pm and main sewer line backed up and flooded my garage. I called several companies, but no one could come until the morning. 24/7 accepted and showed up in a 1/2 hour. Mike D. was awesome. He explained what needed to be done and gave me a quote. He was quick, professional and I appreciated that he was working overtime to help me. I highly recommend 24/7 for your plumbing needs.

lisa w.

3/22/2020

Great service all around. They picked up the call right away and arrived when they said they would in 45-min to one hour. I got text update to confirm the appt and arrival time and could track that via a mobile app that they linked in the text message.

Sean was very credible and honest. My husband is a general contractor so knows when a plumber is on the up and up and Sean was absolutely that. I should add that all this occurred Late afternoon on a Sunday and we were able to sit down to a nice dinner by 7.
Highly recommend!

Howard B.

11/24/2021

Yesterday our water heater was leaking gas and I called around....most places said next week or after the holiday until I called 24 Hour....they said they would have someone out between 8 and 10 this morning. John showed and up and went to work diagnosing the issue...at first he thought is was repairable and then we saw it was a total disaster and we needed a new one. John went to work to find a good replacement...Unable to find one at most plumbing supply houses, we actually drove about 40 miles each way to a place that only had one in stock. Ours is complex as the water heater heats the house as well as the water...He worked all day into the nigh gettng it set up and tonight we have hot water. This is my first job with this company so I cannot speak of their other plumbers, but if you get John you are in very good hands.

margo s.

12/21/2020

Our main sewer line started backing up late on a Sunday. Within 90 minutes, we had someone on-site and snaking. Javier S was quick and informative, and did his best to get the job done. Unfortunately, he had to finish the job the next morning with a little more water pressure. But it was done and dusted, and now I no longer have a moat!

Jimmy D.

11/23/2020

David was very professional and took his time to explain everything! We are a 7 unit condominium and had issues with our main valve and other parts of the pipes another plumber couldn't fix and left us hanging.24/7 Rooter came in and handled it like a true PRO! These guys may cost more but I'll never again hire a Mickey Mouse plumber ever again.. you get what you pay for!Thank you very much 24/7 Rooter & Plumbing, you are worth every penny!Excellent company!

Kelvin L.

2/16/2020

If I could leave zero stars, I would. The plumber never showed up to our house for an emergency repair.

Our plumber was supposed to arrive in SF between 6pm - 7:30pm. I got a text around 6pm with a tracking map showing him driving up from San Jose. The tracking then showed the driver sitting in the Bayview and not moving. This went on until 8pm, at which time I called dispatch and was told the plumber had to drop off some heavy equipment in the Bayview on his way here. The dispatcher could not give me a new ETA so I canceled the request.

Buyer beware.

dan s.

11/19/2020

Javier did a great job. He was on time, had two masks on, gave me the prices before he started any work, and everything now works as expected.

Ren S.

7/16/2019

Would be giving 0 stars if possible.

It's unfortunate that this company can not be trusted to always do a good job. My husband and I referred them to my parents after having a decent experience with them. Not sure what has happened in the time since we used them initially, but upon reading other reviews from the past year or, so there seems to be a trend of bad service. Wish I would have read them before referring them.

What happened with my parents yesterday just left me with the worst feeling ever. They own a duplex and the technician, Eddy, that was sent to check for leaks found them where none actually existed. We know this is true because there are two separate meters for both units, and the unit that he found leaks in had recently had a leak that was fixed, and currently has no issue flagged by the water company. The issue is with the other unit that he didn't check.

He stated that it would cost them a total of $460 to replace two toilet flappers that were brand new and had recently been replaced - and Eddy actually acknowledged they looked new!

I asked Eddy to wait while I contacted their main office to find out what was going on and why the cost was so high. In the meantime he and someone from their office threatened to put a lien against their home and ruin my parents credit if they didn't pay immediately - just minutes after Eddy gave me the phone number to call and talk to someone at the office. Feeling backed into the corner, my parents paid $395 for their diagnostic test which consisted of the following:

To start Eddy check the outside of the property starting with checking the water meter, hose bib and the washing machine.
After he saw no leaks he moved inside the residence and starting checking the kitchen area sinks/faucet/refrigerator then to the bathroom area
checking under the sink, faucets than the toilets.

At that point, Eddy determined both toilets were leaking and proposed an estimate. There was the third bathroom but we did not have access to it supposedly a tenant was in there.

Yes, there was a tenant in the downstairs unit, which my parents were told they would have to pay the $395 fee again if they wanted someone to come back to check for leaks in there.

No thanks. We'll go with a company that doesn't charge $395 to basically walk around your property and find fake leaks just to charge people for repairs that are unnecessary.

Leo M.

06/09/2021 12:00:00 SA

im renting my apt and had sink issue.
called 24-7 plumbing right away and get visit few days later.
the service was good but the price was little high, had to pay and fix the problem since every family needs a sink available in the kitchen.
thanks for the service guys!

John B.

06/09/2022 12:00:00 SA

they are fast! for that i gave them two stars. not only did they respond quickly but it only took 5 mins to unclog the toilet. now lets jump to $600 later. unclogging and toilet and replacing the intake valve (let's be generous and say they were on site for 15mins max!) = $600. you tell me yelpers...is that fair?

Susan P.

4/13/2021

I had a tub drain leak and 27-7 was the first out of four plumbers I got estimates. Their estimate was three times higher than I ended paying and they were the only company that requested a fee for the estimate. When I asked (by phone and email) for a break down of labor and parts and price per hour they did not respond. They got their quick $65 from me just to come out, and they deposited my check at my home on their ipad.

When looking for a plumber I suggest getting several quotes, and you should not have to pay for them.

James G.

11/22/2020

Called on a Sunday and had everything taken care of in 2 hours from the call. Our plumber's name was Samuel, he unclogged our super scuffed drain and was very professional. Would call again!

Wayne K.

1/18/2020

This is the second time we used 24/7 Rooter & Plumbing. Each time their service was excellent. From scheduling an appointment to having the plumber show up on time and finishing the job while explaining what he was doing. Excellent service.

Friendly people as well.

Torrpedo T.

07/12/2020 12:00:00 SA

Paid twice the rate other plumbers charge despite no urgency. We considered not reinstalling the garbage disposal because our horrible tenant didn't know how to use one and the Plumber tried to charge $400+ NOT to re-install our garbage disposal. After we discovered a weeping (leaking) seal around the garbage disposal and drain, they initially refused to come back without charging a fee to return to fix the issue. Plumber tried to tell me it was the 6 month old garbage disposal but after they came back and tightened it, it hadn't leaked since then. I DO NOT RECOMMEND.

Pengyi Z.

9/28/2021

John is the best plumber I ever worked with, very professional, came in a very short notice and solved my problem quickly

Mark M.

01/04/2021 12:00:00 SA

I was looking to replace a tankless water heater. David arrived within the slotted time to take a look at the water heater unit. He wore face mask. He was in and out in no time and said he would look up an estimate in his booklet in the car. He calls me within 5 minutes and says $4300. No other explanation whatsoever. I saw that he was still parked outside so I went out and I tried to ask more questions but he was not engaged at all. He was not making eye contact, just in his truck tinkering with something. I asked what kind of unit so I could look them up, and dismissively he replied: I don't know, I can't tell you, it could be any of these things listed and pointed at his big book. So I asked again, and he said I don't know. Obviously, the conversation was not going anywhere, so I said fine, bye. Don't waste your time with this business.

Julianna B.

11/22/2019

I've used these guys several times and have been extremely impressed with how knowledgeable and helpful the plumbers were. Plumbing issues can be super stressful but it gives me peace of mind to know I can always call on 24/7 Rooter for fast service and honest pricing.

Thanks guys!

PS: Ryan is the best!

Goldy H.

10/16/2019

Called at 11am yesterday and spoke with Stacey who scheduled to have a plumber at my place by 3:30pm. I'm impressed with the text notifications and how you can even track the plumber's location when they are on their way to your place. As a bonus, they even send you a picture of your plumber so you know who to expect! Love this feature!

I had a clogged kitchen sink and Dave quickly got the job finished! After finishing the job, I quickly paid via the iPad he had and he emailed me my invoice.

Love the professionalism of everyone at this company and how it was a seamless experience! I would definitely recommend this company!

Michael B.

03/06/2021 12:00:00 SA

Service was excellent technician showed up on time after texting us the exact time he would arrive, did the work really efficiently and cleanly, couldn't be happier. Will definitely use them again.

Ray R.

05/02/2021 12:00:00 SA

After I got turned down by shop after shop for an emergency Sunday afternoon rooter job, 24-7 answered the phone quickly and had Sean S. at my house within an hour. He was a thoughtful professional who got the job done quickly and cleanly. Very grateful to be able to use the plumbing tonight.

Stephanie A.

08/03/2019 12:00:00 SA

Apparently plumbing is revolving market and I happened to face a plumbing issue (clogged toilet) on one of their busy nights. I called at 12:30am on a Tuesday morning and they're booked. I was told a rep would contact me at 8am. I got a call at 7:15am that morning and the plumber, Sean, arrived around 10:30am. Thankfully I was able to flex my schedule that day to accommodate Sean's arrival.

Sean spent about a total of 15 minutes at my home in San Francisco. He used a big auger to unclog my toilet successfully and I paid $225.

Since this is my first time ever having a plumbing issue that I couldn't fix, I'm unfamiliar with how their prices compared to the rest of the market. But Sean was a nice guy and took care of the issue quickly as soon as he arrived to my house.

My only complaint:
Given their high demand, waiting/scheduling a time to request a plumber was longer than I expected. But then again, I understand the demand a 24hr service needs to meet. And I also understand that my issue may have coincidentally happened on one of their busiest nights.

----Price: ($225 to unclog toilet in 15min or less) kinda expensive for the time spent and the auger used, I could have purchased at Home Depot. But, first time for everything and now I know (:

Other than waiting, their service/customer service (both in-person and over the phone) was kind and fast.

Joe P.

11/06/2020 12:00:00 SA

Came out same day and successfully snaked an outdoor drain. Dave was very nice and professional. Will definitely contact again

Anthony O.

3/13/2019

These people should be absolutely ashamed of themselves. A 50 gallon water heater only costs about 500-600 dollars. They quoted over $3000 to install and dispose of an existing water heater. No one should ever pay that much. Do not use them. They are obviously taking advantage of people.
They charge $65 dollars to come out and inspect and put you on the hook for the $65 bucks then give a quote for a service they know that no one in their right mind would pay for.

Ron P.

8/20/2020

Mike D was the plumber that was send to fix our issue with our plumbing problem. Mike was very professional and friendly when performing his job. He is an excellent plumber and i would highly recommend his services. The company 24/7 Rooter & Plumbing was very responsive and was professional over the phone.

Claudia C.

2/16/2021

This is my third time using this company and have not regretted it yet. They are efficient, reliable and know what they are doing, Arrived, fixed problem in no time, cleaned up the mess and left. Never knew anyone was even here, I highly recommend them, They do not try to sell you something you don't need or pressure you in any way. I will keep using this company for all my plumbing needs,

Alex T.

2/18/2019

Please change your name to avoid misleading people in the future. They rescheduled our small job 3 times and finally I told them to forget about it.

24/7 was very responsive to my initial Yelp Message about a small job. They schedule it for the next day! That morning, they called to say they didn't have anyone available, can we reschedule for tomorrow? Not a problem, I appreciate the heads up. Same thing happened the next day... Rescheduled for 3 days out. Then I got a call on the morning of the 3rd appointment with the same message we don't have anyone available today, can we reschedule for another day.

So I wasted a week trying to get a small issued fixed by this company who kept rescheduling our job. Avoid if you can.

Otto G.

11/08/2021 12:00:00 SA

Clogged drain line. Called for an appointment and was assigned a technician right away to show up that morning. Received a text to track the tech on the way out to our place. Sean showed up and did a great job troubleshooting a particularly stubborn clog. He had to cut open the clean out and when snaking didn't work he regrouped and found a solution. He kept me informed the whole way and was super kind and considerate. I was only charged for the hydro flush that fixed the problem and not for the unsuccessful attempts at snaking, which was fair, but it was still very expensive. Expect to pay emergency pricing. 5 stars for Sean and the slick reservation/tracking system, 3 stars for the price.

Deborah L.

10/01/2021 12:00:00 SA

Toilet was clogged and we tried to unclog it ourselves. Mike D. came and took care of it in 5 minutes. Sad to say it was an easy fix if you knew how to plunge properly. Anyway, $285 later, it was cleared up. But, the company got someone out to the house within an hour and on a Friday night so I have to give the company high marks for that. Plus, Mike D. was friendly and taught us how to plunge properly.

John A.

09/10/2020 12:00:00 SA

This place is a scam. They quoted me $750 to clear my sewer lateral - an outrageous price. It took a little over an hour. They then charged me $914 saying they had to do more work. Then they didn't finish the job and left. I called them back multiple times only to get the run around. We still have sewage in our back area in the backup drain - the main reason we called them. They are very motivated to get your $ but not to fix the problem. When my tenant informed me that he didn't finish the job, Mike told us that it wasn't his job to clean out the overflow/backup and that he wasn't a 'cleaning service'. This is the last time we will use them.

Yvonne S.

1/19/2019

Ultimately he got the job done and our plumber Dan was nice. It cost us an arm and a leg but I'm sure due to the fact that it was at 8:45pm that we called.
We had a huge flood in our house because our sink, washing machine line and downstairs sink got backed up. He did work on the downstairs bathroom sink, quoted that at $550 to use a power snake tool or something then when that didn't work he came upstairs and said he could fix it from here and it should be easier this way. Then charged us another almost $200 for that. I'm no plumber but maybe he could've started there first? ‍

All in all took about 2 hours.

Melanio B.

3/17/2021

Job well done . Courteous and prompt response. Sean is reliable and responsible . 100% recommendable roto-rooter job.

Michael R.

10/03/2019 12:00:00 SA

Tenants water heater stopped heating on the weekend and they came out on Sunday and determined they could fix it saving me a lot of money.
Needed a part he could not get until Monday but the tenants had hot water when they came home from work Monday.

Yulia E.

9/29/2020

I really liked the plumber that they sent, Dave! He showed right on time, and had his mask, gloves, and shoe covers. He helped us with the issue in the bathroom quickly, was patient, polite, and explained what he did thoroughly. The price for the job was fair. Excellent service!

Nishigami T.

1/22/2019

24/7 always coming 4 hours or 5 hours later.
They are working 24/7 but very slow. Maybe 18/7 rooter we never use this company.

Amy D.

11/12/2018 12:00:00 SA

Their request a quote is pointless when asking for a quote for a clogged sink. I received what seemed like an automated response that said to call their number for a quote. So I called the number and the lady said she couldn't give me a quote. Not even a range like $1-5,000.

She mentions she only facilitates appointments, has no ideas for quotes... to get a quote, you'd have to set an appointment, have them show up, give you a quote, and charge you $55 dispatch fee if you decide to decline to use their service. Or the $55 goes toward the repairs. Out of the 4 plumbers I called, these guys were the only ones that would charge a fee to just give me you a quote. Sounds super shady-- no thanks.

Adam T.

1/15/2021

Tried making an appointment for an estimate which would take about 10 minutes of their time. They gave me a 2-hour window then missed the appointment entirely. I called them to reschedule for another day, they gave me a new 2-hour window then missed it again. Maybe they are good plumbers but they've wasted 4 hours of my time for something that should've been super quick and easy so wouldn't recommend.

Randy L.

8/30/2020

Loved that Sean showed up on time with a mask and was quick and very efficient to solve my slow drain issue.

Jonathan W.

01/09/2019 12:00:00 SA

Very disappointing response from this company that claims to be responsive on a 24/7 basis and that they are happy to do big or small jobs.

They scheduled a date and time, cancelled it, rescheduled it, cancelled again, then had us believe that if we sent the photos of the faucet we wished to be fixed because it was dripping, with photos of the new faucet to be installed, that they would reschedule again.

After we sent the photos, we got a call from them saying only that we are unable to do the work.

Plumbers can't do plumbing? Or maybe this job just wasn't big enough to warrant their time? That's OK, but state that in the services you provide. We don't do small residential jobs. We still have a leak under our sink. Thank you.

Terrible business model.

Matty R.

6/16/2020

Our Pfister faucet of 2 years (don't buy Pfister) broke. I had put it in, and taken the one previously, out. So I thought I was skilled enough for a new one. Except the nut under the sink was rusted and even with my drill I couldn't get through it. This needed tools I didn't have. Since we only have one kitchen sink, and 2 kids, we didn't have time to wait for me to ask all the neighbors for a sawzall - I called 24/7- actually, chatted first on their site at 7.30am, got an appt. for just a few hours later, and John D was there on time and fixed the thing in 2 hours, including putting in the new faucet, for less $ than I expected and in record time. I would have tipped him but who has cash anymore? (Also, do you tip plumbers?) will definitely use 24/7 from now on. Rarely do I not have even a little issue with service companies. This job went without a hitch.

Jillian H.

8/20/2020

Very grateful that Mike was able to come same day and finish our shower drain quickly. He even provided help on my sink which was only pushing out hot water!!

Jeff B.

09/10/2020 12:00:00 SA

Highly recommended and would definitely hire them again. From the first call letting me know when to expect them, arriving early (a good thing given our drain pipe emergency), getting a text with all the details and photo of the technician (Dave!), explaining the assessment and work to be done, ensuring the problem was solved, and being friendly and knowledgable without talking down to us... they're pros and seem to care about the customer.

Sarah H.

10/24/2020

Came quickly but very expensive compared to other plumbers. So far it seems like they fixed the issues and were very nice and explained everything to me well.

Elizabeth M.

10/18/2020

Warning: Do not waste your time getting a quote from this company. Completing trying to take advantage of people. Thank goodness we are not dumb enough to fall for it. Called Fast Response immediately after the tech left and got three drains done in less than 20 minutes for 1/3 of the quote from 24/7 Rooter.

Jodie Y.

07/10/2020 12:00:00 SA

It's never a good Friday night (or any night) when your primary bathroom goes out of commission. Hearing that 'uh oh....moooooooom!?!' from a kid is terrible. After 45 minutes of plunging I completed a request for a quote expecting we'd need to figure out a work around for the full weekend. Imagine my surprise when I got a response within 30 minutes and Mike was at my place within 90. He fixed us up and also noticed our sink needed work and fixed. It was amazing and highly recommend.

Gina T.

09/03/2021 12:00:00 SA

The guy that came out was nice in respectful really did a great job with my sinks (bathroom & kitchen) the price was worth it

Keyatta S.

8/21/2020

John did a great job problem solving and dinding solutions to our leak in our kitchen sink that ran down to the basement. He was also very personable and a pleasant to be around. He did not actually have the cliche plummers crack either.

Devanshu P.

1/30/2020

Day 1: 6pm appointment (2 hour window). Plumber shows up at 8:40pm and says a part he needs is at Home Depot but they're closing so he'll come back tomorrow at 6pm. Also replacing a cartridge costs $425 which is Trump-level criminal.

Day 2: 6pm - No show so I call the office and leave multiple messages and never hear a peep. At 9pm the plumber calls me and says he was reassigned but wanted to see if someone helped me. I told him no one showed up or called. Rescheduled for next day at 6pm.

Day 3: 11am - Plumber leaves message that he can't make it. No contact from the company. At 6pm I call the company and the dispatcher says he will reach out to management and promises to give me a call tomorrow o resolve the issue. I ask for a discount (maybe to a reasonable price) for having 3 days of extremely late or no shows with little communication. Plumber scheduled for 6pm next day.

Day 4: 5pm. No phone call from the office. I call and management says they will not provide any discount and they could care less about my delays. I say don't send your plumber at 6. Never mind go ahead send him at 6. We know he's not showing up anyways!

This is how I imagine Trump would run a plumbing company. The plumber himself seemed nice though.

Marc K.

07/12/2020 12:00:00 SA

24/7 definitely lives up to its name. I called on a Sunday afternoon and they had someone here within 30 minutes...impressive. Sean was great, answered all my questions and helped me snake two drains as we prepare for the next storm. Two thumbs up.

Stewart B.

12/05/2020 12:00:00 SA

It was wonderful that 24/7 came out within 45 minutes and Dave an experienced plumber jumped on the job and completed it within 90 minutes. It was a complex job and done quickly. The price was reasonable for a weekend and for the good service. Maybe most importantly there was no clean up afterwards.

Lucia T.

8/13/2020

Had a wonderful experience with this company! Technician was incredibly knowledgeable and friendly. Service was quick and reasonably priced. Tech came in to fix a broken spout diverter and I appreciated that he did a quick check on everything else in the bathroom to check for any other minor adjustments. Would highly recommend for anyone in need of a plumber!

jack d.

9/26/2019

They came to my house the day I called them and fixed two clogged drains without issue.

I appreciate that they went the extra mile by replacing broken o-rings and showing me what caused the issue and how to prevent it in the future

Rebecca T.

07/06/2020 12:00:00 SA

Our water heater went out and after calling a few plumbing companies, 24/7 Rooter & Plumbing was able to send someone out within 60 mins which ended up quicker at 30 mins. John D was our plumber and after quickly identifying the problem was able to replace our water heater. He was very efficient and communicated the whole way through. We are very please with the work and the company's customer service. They will definitely be our future go to company.

Coral E.

11/30/2020

I'm not in the habit of writing Yelp reviews but want to give a shout-out to 24/7. They were able to get here right away to fix a sudden & stubborn clogged kitchen sink. Sam T was efficient, polite, & capable (and masked). He worked hard to fix the problem & gave me the best deal he could. Was grateful that he cleaned up afterwards. Also had him repair a running toilet. Plan to call them back for more plumbing help in the near future.

Dan D.

9/22/2019

I called around 2pm on a Sunday, and they had a plumber (Dave) in our apartment within an hour! This was a great relief after several unsuccessful tries to contact other services. Dave was very friendly and explained the issues with our toilet clearly. The service came out to $1165 for clearing a sewer line clog.

(My name is Daniel Dore)

Kathy B.

11/27/2020

Called on SATURDAY night they came on Sunday morning. He arrived early then scheduled
He came in with a mask and botties.Was very nice and fixed everything didn't just fix the problem also made sure everything all worked together
And was not in a hurry. They did a great job.

Stuart O.

9/19/2020

Showed up exactly when promised, properly masked of course and was both prompt and courteous. Dave gave me an upfront quarter to fix the leak and was efficient and fixed the problem quickly. Would recommend

Kk L.

08/01/2021 12:00:00 SA

My laundry and kitchen sinks backed up this past weekend and I had trouble finding a plumber to return my calls. These companies seem to advertise emergency service but they by and large don't answer the phone. One company that did answer the phone said they couldn't come out until Monday. Luckily, I found 24-7 Rooter & Plumbing. The office picked up on the first ring on a Saturday and said they would get someone right out. Within 15 minutes I received text saying a technician was on his way. When he arrived he took all necessary Covid precautions and used shoe coverings to protect my rugs. In just one hour he took care of the problem. I thought the price was kind of high but I know weekend plumbers are expensive. I'm grateful they were so responsive and helpful. 24-7 Rooter & Plumbing will be my go to plumbing company from now on.

LATRICE B.

3/31/2021

They actually showed up a few minutes early which was perfect. The guys were professional, assessed the problem, provided me with a fair quote for the work that was needed. Showed me the problem as they fixed it, and within an hour they were done.

Keith K.

11/17/2020

5

Dave gives excellent service and is a pleasure to have come and service our plumbing needs.

Deborah L.

09/08/2020 12:00:00 SA

These guys were very helpful. We have a somewhat complicated sewer problem which they helped diagnose and even threw in a freebie scope to see if the line was broken after they cleared the line. They are very prompt and competent and the folks in the office were nice and understanding.

Avi H.

7/25/2021

Response time was under two hours. Sean was very courteous and quick. Did a good job.

Angel R.

3/30/2020

Yesterday and during the COVID-19 shelter-in-place, our drain clogged up which results in sewage coming up to our backyard. 24/7 Rooter and Plumbing was very responsive and attentive. They sent Javier who was also very friendly and resolved the issue for us in an efficient manner. Thank you for working during this time.

Sownai S.

09/06/2020 12:00:00 SA

Great service. Great customer service when you call in for help. The technician is very knowledgeable and fast. Answers all my questions and concerns.

Richard D.

9/22/2021

Mike D was super friendly, fast and efficient. Replaced a fill valve and got my toilet flushing again :). Service is very good, they text you to confirm, text when they are on their way and you can track them on a map to see how far away they are. Was able to get an appointment in just a couple of hours. Very happy.

Chuy R.

07/11/2018 12:00:00 SA

The worse company in the city.

They will rip you off.

The promised 20 days warrant, but it is all bullshit.

They will keep sending new guys to rip you off and charge you for every visit. The warrant promised free fix for 30 days.

Don't contact these fools. The are corrupt plumber with bad customer services. They charge me over 300 dollars and didn't even change a part and wouldn't come back to fix the water heater.

Ethan B.

09/02/2020 12:00:00 SA

John was the BEST! He stayed as late as it took to replace my water heater, and did a fantastic job. I recommend him and 24/7 Rooter & Plumbing to anyone in need of attentive, professional assistance.

Thanks John!

blaine s.

8/18/2018

When I called i was told that I would be given an estimate by plumber when he arrived. After plumber quoted best and worst case scenarios, I decided not accept his offer. He then told me there would be a $65.00 charge for coming out. This was never explained to me when I asked the dispatcher what the chargers would be, he said the plumber would tell me once he assessed the situation. The dispatcher made a mistake in not informing me that there would be a charge if plumber is not contracted to perform the service. Buyer beware!

Sunny K.

6/24/2020

I had a leak under my kitchen sink at around 7:30pm. I called up 24/7 Rooter & Plumbing and they sent someone within 30 mins and were able to replace the cold water line and valve to stop the leak! Very quick, responsive, and was super convenient to have someone available so late. I tried calling a numbers of places but they were closed or not wanting to do the job. I would highly recommend 24/7 Rooter & Plumbing!!!

Jacki M.

8/31/2020

He did a great job. Got their on time and even early. Was able to come the very next morning after calling at 5pm the day before. Great service.

John M.

9/20/2021

24-7 is definitely one of the top companies that I have ever hired for residential construction/plumbing services. They are highly professional, responsive and efficient. They are also very trustworthy. I highly recommend this team of pros.

Kim H.

5/31/2020

Called at the last minute because the water stopped running to my toilet tank. They had someone here in less than two hours and he fixed my toilet very quickly. Friendly service and great job

P K.

07/11/2020 12:00:00 SA

On Wednesday this would have been a 3-star rating. I called for an emergency leak, and they sent out a very affable gentleman who made quick work of the leak. And although I know I was being overcharged, I didn't mind. I asked him about another job while he was there. He said he could do it for $240, but would have to come back the next day. I was originally going to let it go, but found that when he had diagnosed the problem he had inadvertently made the problem worse.

I do not fault him for this at all! I would have happened no matter what. But it made it so I couldn't continue to ignore the problem. SO I called 24/7 again and asked for him.

I never got a call back, and called multiple times. He was on another job and couldn't get back to me. Understandable. They sent someone else.

Mike D. was caustically rude. He quoted me a price almost 3 times as high as the original tech. But in doing so, he showed me his tablet and it had two different prices on it, one said members price. Both prices were way higher and I said wow, that is so much more than I was quoted yesterday. He took the tabled and started showing me all kinds of things, proving that this was the right quote.

I then asked if it was the $625 (or $650 I don't recall) price or the $4xx price i had seen on the previous screen.

He said there was no $4xx price (I don't recall the exact amount only that it was was $4 something.

He started going to a bunch of different pages on his tablet - none of which were the page he originally showed me. I asked him multiple times to bring up the page he had originally showed me. He then started lying and saying that this was the page he originally showed me. I'm not blind, and I'm not stupid, and it was literally like 1 min earlier, I know the page was different.

He also started lying saying that my original tech wasn't actually working that day and then implied that he was there because the original tech had been quoting me (and probably others) prices that were too cheap. I was told multiple people multiple times that he was on a job which is why he could't help me. I told him to get out of my house (admittedly, I was agitated at this point and my voice was raised - i don't like being lied to).

I called the company back as I was escorting him out of my house. When he heard the person answer the phone, he tried to barge back into my house - i don't know what for, to take the phone from me? I have no idea, but I had to physically shove the door closed on him to prevent him from coming back in.

The woman on the phone was very apologetic and said Mike would be dealt with, that what he had done was completely unprofessional and that John D would be out first thing in the morning. Instead of John coming out, I got a call and was told that the lowest they would go is $500. I could actually hear someone in the background berating John telling him that was the minimum they would do it for.

I asked for the quote to be sent via email.

I called 5 other plumbers and asked for quotes for the work specified in the quote and with pictures of the plumbing. All the quotes I received were between $220 and $350. So I realized that John had tried to give me an honest quote, something his company didn't seem to care for.

I feel really bad if John gets in trouble for this post. He shouldn't. He appears to be the only decent, honest person working for the company. Do yourselves a favor FIND ANOTHER PLUMBER - do not use this company.

iris l.

6/17/2021

We have used this company before to replace our water heater. This time it was a clogged drain. I am impressed it took about 15 min. They are reliable, prompt and efficient!

Marcella F.

03/08/2021 12:00:00 SA

John was great! Super helpful and attentive. He was very thorough and clearly took pride in his work! Highly recommended

Sam G.

8/22/2020

Great, fast work. David was communicative, effective, and a pleasure to work with. The price was a little high at first glance, but the value of the unclogged pipe made it all worth it.

Faaez U.

8/20/2020

Had an emergency overflowing drain in the evening, these guys showed up within the hour. Dave was super nice and professional, and explained everything as he worked.

David H.

8/16/2020

They did a great job. We had a emergency on a Sunday afternoon and they came within an hour or two. They were able to fix it and all is good. I would highly recommend their service.

Christine H.

8/13/2020

I am extremely impressed with John and 24/7 Rooter & Plumbing. I called in the morning and was able to get service that afternoon. John is amazing and got the job done. He is good at what he does!

Doomed 1.

12/08/2020 12:00:00 SA

Pass on this overcharged value, as you will find more qualified and seasoned plumber elsewhere

Ellen Y.

8/13/2020

The technician is super helpful and capable and get it fixed ASAP with high quality. Arrived on time and explained the information in detail.
Thanks for the great service

Rose R.

06/03/2020 12:00:00 SA

Our downstairs was flooding and no one in the house could use the bathrooms.I called and within 20 mins they came. They were quick to diagnose the issue, fix the clogging and in the hour we were good again. Happy to use them again or refer to anyone else with issues

Mario H.

6/25/2020

Mike D is the best!! Very Professional, very thorough and provided suggestions on improving my system. Thanks again! Highly recommend! He fully inspected the work and repaired what was required.

Stephanie A.

4/23/2020

John D. from 24/7 Rooter & Plumbing came to the rescue this afternoon with an emergency situation! Shoutout to 24/7 for the QUICK turnaround. John arrived in less than 45 min of the call! He is such a great guy - very knowledgeable, personable, and wonderful to work with! I am a new home owner, so I learned so much from him today about the general maintenance and upkeep of my home. John is AMAZING! I'm so glad that I got to work with him today. I would highly recommend him and 24/7!!

Ashley C.

2/27/2020

Mike came to my house within 20 minutes to unclog a main drain line. He worked for approx and hour, fixed the issue and cleaned up and was on his way. He explained what was happening along the way. Would highly recommend.

John S.

6/18/2021

Came to do a video of our sewage line but then refused to share the video with us due to liability reasons...

Arian A.

06/09/2018 12:00:00 SA

Simply amazing response time!

My shower became clogged early this morning and because it was Saturday morning, everyone I called said that I would have to wait until at least 3 PM to get it fixed. Ughhhh...
But when I called 24/7 and spoke with Herbert, he told me that it wouldn't take more than two hours to have Chris come out. Needless to say I was relieved, since I expected out-of-town guests to arrive soon and didn't want them to have to deal with the inconvenience of my plumbing issue - but when Herbert called me back 10 minutes later to tell me that Chris was only 15 minutes away, I was (and am) so blown-away and grateful! Chris was in and out within an hour and the day was saved! Awesome company! Thank you!

Alma D.

4/28/2019

I have nothing but great things to say about 24/7 Rooter & Plumbing after they rootered a flood at my house, which is why they were my first choice when there was an overflow and leak at a rental property.

In all instances, they arrived in the scheduled timeframe, but I was most impressed with their last visit.

I called on a Saturday morning and they gave me an appointment from 1-1.5 hours. Then, I received a text with the plumber's info, AND picture, so I would know who to let in. Attached to the text was a link where I could track where the plumber was and see how close he was to arriving.

Dave arrived on time and assessed where the flood started. He also looked at the leak under the sink to see how he could fix it. He gave me a reasonable quote and proceeded to fix the leak, he had parts in his truck and cleared the flood area by snaking 40 ft. He made sure the sinks ran and the clogs were cleared. Then, he snaked it again, just to make sure. It's that kind of thorough, professionalism that will have me calling 24/7 Rooter & Plumbing again.

Anna R.

06/04/2018 12:00:00 SA

We called for a blocked main pipe Sunday night, and they had someone out within half an hour. Sean was very friendly and explained the problem and our options very thoroughly, and answered all of our questions. While he couldn't do hydro jetting the same night, he worked in the dark to snake the pipe so we were able to use our water at night/in the morning without flooding, and came back before 9 the next morning to finish the job with hydro jetting. Sean was great during both visits, and we really appreciate how quickly everything was taken care of.

I also appreciate the level of communication from the company -- texts with updates on when the technician is en route, and the follow-up from the dispatcher (Herbert).

Their service rates do seem on the pricey side, but we were fine with a bit of a premium for the speedy service. Would definitely use them again if we needed something done urgently, and absolutely everyone at the company we spoke to was a pleasure to deal with.

Scott K.

1/18/2020

Had a continuously running toilet and contacted 24/7 Rooter to come look at it. They were quick to respond to my inquiry and set up a time which is good. However the plumber recommended a range of fixes that ranged from $695 to rebuild the entire toilet and $1250 to replace the whole thing which is what he was pushing for. Keep in mind this is a one piece Toto toilet that is less than 15 years old. Something didn't seem right so I paid the $65 fee to come look at it and got a second opinion from a one person company. Second plumber did the fix for $195 all in parts and labor and the toilet works like new. Just needed a new flapper, pump, and line. Pretty standard. Don't trust this place at all, I feel like they tried to take me for a ride because I'm in a nice high rise building in SF.

Jack F.

5/19/2018

In an industry where the majority of companies really don't seem to care about the Customer, 24/7 Rooter & Plumbing made me feel important and valued.

After I told Herb about the experience I had with other companies, he took responsibility to give me the best experience he could. Herb was prompt to respond and call me back, he was friendly, updated me that the plumber was on his way, and generally made it easy for me. He even followed up after the plumber left to make sure I was all sorted. Who does that?? :-)

Eddie, my plumber, was also excellent. He was 15 minutes EARLY. That's right, not late, early. He was friendly, efficient, and gave me straight, honest answers to my questions.

Herb single-handedly made me a customer for life. I wish more companies like him who are willing to go the extra mile.

Brandon D.

9/25/2020

If I could give 0 stars, I would. I had a leaking drain pipe in the lower level of a building in SF. The drywall on the ceiling had broken through. Luckily it was in basement and not a living space. Called them at 7pm on Tuesday and was told nobody could come until the next morning at 8:30am. I arrived at 8:30am and they did not show until after 10am. The job would have been no more than 2 hours of labor and parts. The plumber looked at it and said he had to go get the pipe at the store and would be back. He returns 10 minutes later with an estimate and no parts. The estimate was for ...$1800!!!!
Complete ripoff! Not only wasted my time, but then the huge estimate and then saying that we wouldn't be able to get a plumber to do it for any cheaper. Called another plumber and he squeezed me in the next day at noon. Came out and fixed it for $450. Job completed in a little over 1 hr.

I will never use this company or refer to them. If you don't mind getting ripped off, wasting your time and unethical company, then go ahead, but you have been warned!

Miho K.

9/25/2019

I got clogged up kitchen sink in the morning before I leave my condo.
I called dispatch around 11am or so, and they told me plumber is available for same day 12pm-2pm window!!
They text me who exactly coming to your place info, including plumber's picture! (I really liked this, so we know who are really coming... I felt more secured.)

Mike came on time (and I was little bit late... I had to go home from work during lunch time), and he did a great job!
He was very polite. He told me there will be a mess, and yes, under sink get quite messy during the procedure... But, he cleaned all up!!
He finished everything in less than 1 hr, and I went back to work!

I'm really happy with his service, and how they had plumber available immediately. (Other plumbing company told me they'll be at my place next day afternoon...)

Now I know who I need to call when this kind of problem happen again. :)

Avi S.

07/02/2018 12:00:00 SA

Came in and was trying to keep telling us his services without trying do do any concrete analysis of the issue.

Also kept avoiding Yelp coupon for variety of reasons.

Disappointed!

Terrie R.

5/31/2020

Highly recommended! My toilet broke on a Sat. night so wasn't sure if I would find a plumber on a Sunday to come over and fix it right away. I was very relieved when I called and they said someone would come over in the afternoon (I only had to wait about an hour and they showed up). The plumber (David B) fixed my toilet in about a half hour and I was pleasantly surprised how quickly it was fixed. He was very pleasant and professional. I will definitely call them again for any plumbing issues.

Nickyl T.

07/10/2021 12:00:00 SA

Sean is a really knowledgeable guy. He was nice, professional and educated me on the problem and possible solutions. He arrived within 3 hours of my call on a Saturday. Fixed the clog in the pipe quickly. It was a bit expensive and the charges didn't seem to match the work but he cleared the clog and at this point I would have paid a king's ransom to get things clear.

Patrick S.

11/14/2020

Had a really wonderful experience with this plumber, they were affordable, cheap and on time. I liked the customer service and he was really knowledgable and helpful. I even recommended them to my parents and they did a great job with their home as well. Keep up the good work guys!

Teresa L.

5/26/2020

We accidently drilled into a pipe that projectiles water all over our bedroom. When I called the company, they were amazing and calmed me down. It was a Saturday, and David came to our place from another customer's house within the hour. He had a great demeanor and was very professional, even when communicating with my boyfriend who is a know-it-all. He didn't great job fixing out pipe and was very quick. I'm so appreciative to them, and for him coming out . I would definetly recomend!

Alice Z.

1/20/2020

They DEFINITELY charge a premium for the immediate service.

I called them around 9:30pm on a Sunday. Incredibly, they managed to send someone out within an hour. Sean diagnosed the problem immediately (barely looked at anything - just had to listen to us describe the problem). That was pretty cool. But then he kept upselling us on the machine that was $1250 instead of the $867 one because the more expensive one is twice better. Kept saying how we were getting a discounted rate because commercial places they charge $1800. He also kept referring to our nice building as a reason we should choose the more expensive option. Really felt annoyed by his salesmenship that couldn't really be backed up by any data or benefits other than how he thought the more expensive one was better and would solve the problem for sure. Both machine had 60 day warranties. We went with the $1250 mostly just b/c I wanted him to stop talking and to just help us fix our issue.

BUT aside from all that, getting it diagnosed within an hour and fixed next day is clutch so I understand the premium for that type of peace of mind. Their service charge is $65 which they can apply towards your service. Given that Sean probably spent 90minutes round trip door to door on a Sunday night, I think the $65 was well worth it. They also have a tracking page that lets you see the picture of the technician and lets you know their ETA which is pretty awesome.

Rico O.

04/12/2021 12:00:00 SA

Called this morning to contest my $665 bill from this weekend from a quick toilet fixed, was told that manager isn't around. I told them i will keep making this bad review until i hear from them and get this overpriced amount I was billed.

Tyler H.

6/30/2020

We had a main sewer line backup with standing sewage water at our rear stairs exterior drain. I called 24/7 and they had Sean out within 30 mins. He was very nice and informative as to what could cause this back up. He snaked the pipes to clear the clog within 10 mins. He saw that wet wipes were pulled out from the snake and were likely the cause. Great service! Would call them again.

Bella B.

10/04/2018 12:00:00 SA

First time calling they came out very quick (within the hour). Second time they took a few hours and then had to return later because they didn't have the needed part. Service was decent and the first time it was really quick so 3 stars. Would have been nice to have them mention their yelp deal to my housemate who used them on his flats. Oh well.

Mary N.

8/16/2021

Excellent service. Professional. Explains the problem. Finds a solution. Tidy, clean and proficient.

Marissa H.

12/23/2019

This company seems to contract out a bunch of its staff and added on a bunch of unnecessary charges. On top of that, they told our tenants they would show up at a certain time, and were two hours late, on multiple occasions. Although the initial techs were friendly, they were unable to diagnose an issue we had with a leaky pipe under our house, and wanted to bring a concrete saw in and dig a trench underneath our kitchen and bathroom to look for the problem. This would have meant that our tenant would have to move out for several weeks to a month while they did the work.

After paying them ~$1,500 and receiving a $20,000 estimate, their manager/supervisor, William Mendieta, tried to add on more charges (probably because they could tell we were worried about the leak) and said that they wanted to come out again to assess the situation because it was even more involved than they initially estimated. He showed up over 3 hours late and after asking him about the additional charges, he stopped returning my calls. It was actually a blessing in disguise because we brought a separate company in, and they were able to isolate the issue and fix it within a week, for around 1/3 of what 24/7 was quoting (even before they said there would be additional charges).

Ilishia B.

6/17/2020

Our sink had a leak and flooded the cabinet and floor. The leak was so bad it was filling buckets of water in a matter of minutes. I called a different plumbing company initially and was told that they wouldn't be able to come out till a couple days so then I called 24/7 Rooter & Plumbing and they said they could send a tech out within a couple hours. We were very pleased with John! He was fast, friendly, and efficient. He explained to us the problem instead of just fixing it and then leaving. He was a very good technician and would be happy to hire him back for any other plumbing issues!

Delia R.

8/21/2020

24/7 Plumbing sent Martin D to my house and he was fast, effective, and got the job done. He fixed the garbage disposal in our sink after the water wouldn't go down for a couple days. Reasonable pricing too. Thank you 24/7 Rooter and Plumbing.

Sean K.

06/11/2021 12:00:00 SA

My sister needed emergency plumbing help last night as her toilet and bathtub backed up with water. I called this company and a nice woman answered and was very fast and got someone to come to our home within the hour. You could track his whereabouts on a map as he traveled. He called came down the stairs and went to the backyard and opened up the sewage drain which hadn't been opened up in about 30 years. He fixed the problem within 20 minutes. I would highly recommend this company!

Max R.

01/07/2022 12:00:00 SA

Nasty sewage water was backing up inside the garage of my building. Searched online for a plumber, found them and they were able to get a technician out that same day. So, definitely a star for them promptly responding. The technician arrived at the property, took a look and strongly recommended the hydro-jetter service, but I opted against this. They did get the line cleared out, so another two stars for that. However, where and why I was not fully satisfied as a customer is this: DC006. What is DC006 you might ask? It's the second line item task # on their bill denoted as Cable Pass Extreme Stoppage which cost $162.52 The first item on my bill was already the $325 charge to clear the line. So, this additional charge seems to be gouging of consumers who are in need of help. Therefore, while I can say that they did do the band-aid job I was looking for, the additional charge was not cool in my book and I won't be a repeat customer of theirs by any means nor am I planning to recommend their service to anyone.

Princess P.

8/17/2020

Sean was amazing. He was very friendly & got my plumbing fixed. Highly Recommend Them!

Julia K.

10/04/2020 12:00:00 SA

Javier was great. Showed up quickly, was professional, and solved the problem! Wore a mask

Emmanuel R.

09/06/2021 12:00:00 SA

Our toilets drained as our washing machine flooded. Sean came out within an hour on Labor Day, and upon hearing the problem, knew exactly how to handle it. He was fast, efficient, and effective. Kudos to him for helping us so quickly on a national holiday.

Avery A.

8/13/2020

Thank goodness for Mike D.! He saved the day. I've had a clogged kitchen for the last 5 days and tried everything including calling another plumber who snaked the drain for over an hour with no success.

Mike came, took a look, explained what was going on and what he would try and in under 30min he had it unclogged! He was nice, courteous, and very transparent about everything. Much appreciated!

Rich W.

03/06/2020 12:00:00 SA

Called ten places on a Friday night, this was the only one that could respond same day. John was quick, friendly and thorough. We cleared a gnarly drain pipe clog and fixed a leak as fast as you could expect!

Joshua M.

12/08/2019 12:00:00 SA

It cost three times more to have my shower drain snaked with these guys than with a competitor a few months back. They also charge you a retainer so you can't cancel when they give you the quote on site. However, the whole experience outside of the price was fantastic. Really easy to book, really friendly plumbers, and good service. It's a shame their prices feel like a rip-off.

Craig D.

08/06/2021 12:00:00 SA

They were very responsive came out within 20 minutes and the plumber that came was very thorough explained everything and did a great job his name was Sean I would highly recommend them and he also cleaned up everything he could clean up before I left

Cindy T.

1/13/2020

They were the only business I could find to come out and handle my situation on a Sunday night. From the time I called they were at my door within an hour, they send you a notice when the technician is on the way with a pic of the person as well.
I will admit they def do overcharge. I was quoted 225 by another company that, unfortunately couldn't make it out until the next day and ended up being charged 375 by them for the same job. I was too exhausted from trying to find someone to come out that at that point I didn't feel like trying to negotiate so I kept it to myself but did think of the pricing reviews on here. Other than that they're really organized well in having someone out to you as quick as possible with updates. The technician was very knowledgeable, clean and quick. Other than the pricing I would def recommend their service.

Naresa H.

06/02/2020 12:00:00 SA

Our bathroom shower and sink drains were clogged and Rooter & Plumbing was able to visit us within an hour. The plumber was professional, worked efficiently, and the price was fair.

I would recommend 24/7 Rooter & Plumbing to all!

Tria C.

12/09/2019 12:00:00 SA

My toilet stopped flushing, and I called 24/7 Rooter & plumbing. They sent David B out quickly. He snaked a toothbrush out (our house cleaner dropped it in there I think) . He was professional, fast, and friendly. I will definitely use this company again if I need more plumbing services. Thanks for the great work.

C T.

5/14/2018

I called 24/7 Rooter last week about getting a sewer lateral for a property which we recently purchased in the Bay View area of San Francisco. I called a few companies prior who either couldn't get out for months or set up appointments and never arrived. I called and spoke with Herbert and not only was Herbert professional, knowledgeable and courteous but the cost estimate provided by Rey afterward came in well below the other companies which I'd contacted.
Thank you for for the great service guys!

Annie M.

12/14/2019

Our bathtub faucet started spouting water on a Saturday night. We couldn't get in touch with our supervisor and were stressed by how much water was going down the drain. We called 24/7 and they had someone dispatched to our apartment within an hour. Dave the plumber was friendly and knowledgeable and soon diagnosed the issue: our shower cartridge had worn down and needed to be replaced. Dave thankfully had the part with him and was able to replace our worn out cartridge on the spot. We really appreciate how fast and courteous the dispatcher and Dave were - and on a Saturday night!

Andrew L.

12/19/2019

I've used these guys many times and received excellent service each time. Javier, who helped me out with a clogged sink today, was quick and professional. I keep calling them because they keep doing a great job. Highly recommended.

Vik C.

2/26/2020

Dave was our technician twice and he is a pleasure to work with--a 24x7 team member whose weight is worth in gold! He was working since 8 am and was at our home until 11 pm, but cheery, friendly and an expert. He never gives up on the problem, knows a ton about possible problems and solutions. We had a clog and an earlier plumber that day fixed it and it broke again. 24/7's scheduling was reliable and fast! They charged $500 for removing the toilet and fixing the problem, and maybe it was about $75 higher than the next plumber but super worth the experience and peace of mind. Dave gently suggested that we should put our money on a new toilet.

Peter L.

7/26/2021

Mike was a pleasure to work with. He is knowledgeable and professional. I received a text and was able to see how far he was to our location. He fixed our problem quickly. Great service!

Mark T.

9/13/2019

Very quick, fairly priced, and prompt responses. I was surprised at the amount of 4-5 star reviews but after having used their services, I know why people are impressed.

David and his team re-piped our house in less than a week. We have a small house, but I had assumed at least 6 days. He was very responsive and the work was high quality. The inspector repeated, Good work, good work

Hsiung C.

11/24/2019

This company responds quickly and came out the next day to fix my clogged bathtub.
The plumber offered two different prices one using a snake to unblock the pipe for $325 and other to snake the blockage and further clean the pipe for $725. I chose just the snake one. It only took 15 minutes to open the pipe. The plumber did a good job but the prices are too high. I should have asked for an estimate on the phone.

June W.

5/13/2020

Technician was great! He was professional and efficient. Fixed our clogged bathtub drain fast. Work is guaranteed too.

Traci E.

12/04/2020 12:00:00 SA

I am so grateful they sent John to fix my toilet. I've called at least 3 plumbers to address the issues with my insanely old toilet and not one of them knew where to find the parts or how to fix it. John was the first plumber that came in with a plan AND excited about fixing my toilet rather than backing out the door proclaiming, it definitely can't be fixed...Parts can't be found. On the contrary, he knew exactly what the issues where, how to fix them and where to get the replacement parts. Not only was he knowledgeable and willing to explain things in a way that I could understand, he was confident about the quality of his work and said it was guaranteed for 30 days. I am so grateful I finally found a plumber I can rely on. John D is clearly passionate about his line of work and has the years of experience to get the job done right. As if that wasn't enough, he was kind, helpful and answered every single one (and there were a lot!) of my questions.

Brandon C.

1/17/2018

Contacted 24/7 Rooter & Plumbing to help clear pipes in our bathroom (rental) that were backing up into the tub (kitchen and bathrooms sinks seemed to drain/back-flow into the tub's drain). They stated that they would have someone out within an hour and that there wouldn't be an after-hours charge (I called at 5:30PM), but there would be a $65 quote fee that would be applied to their services if we went with them.

Upon arrival the technician was courteous and after some troubleshooting (15-20 minutes) decided on a plan of action. He then quoted us $575 to run an automatic auger and clear the issue o_O. We were able to negotiate it down to $495, and did choose to move forward because we couldn't use any of the plumbing in our apartment.

Overall, good work (thus three stars), but overpriced for less than an hour of work.

Helen B.

3/27/2020

I needed a quick fix for some leaking pipes, and 24/7 Rooter & Plumbing responded immediately. They had a service person - Mike -- out within an hour, and he diagnosed and fixed the problem right then and there -- I needed to replace some old pipes. Great service, really appreciate the great and timely work. I would definitely use this company again.

Marcus M.

2/18/2020

Our toilet was running on and leaking at the valve. Mike came and was friendly and helpful. My mother-in-law, who frequently visits, will be thrilled that the guest toilet is functioning again.

Judy F.

10/16/2019

Pricing was OUTRAGEOUS for the work they performed. Plumber was not there for more than 15 mins and charges us $585!!! All he did was look at the toilet and tell us it was old and needed replacement. He was going to charge ANOTHER $900 for actually replacing it. He *said* he would remove the toilet to see what was going on but he never even turned off the water source so there is no way he did that. A total scam.

Zander O.

07/01/2020 12:00:00 SA

In a pinch, these guys deliver! We've relied on this team for two clogged sinks in a building and they are quickly dispatched, always professional, clean, and concientious. Everything you could ask for when you're in a bind.

Mary B.

03/09/2020 12:00:00 SA

My toilet was flooded on a Sunday morning. I thought after I left for the day it would clear itself out. It became apparent I needed a rooter service- I called 24/7 and they were there in 45 minutes.
It was not cheap but fair considering it was now Sunday at 730 PM. Sean arrived and explained the plan. Luckily it was just a clog and not the main pipes.
I would highly recommend them for the SF homeowner nightmare- backed up toilet.
Prompt, problem solved, fair pricing.

Courtney R.

12/19/2019

I use this company for my branch in SF and I love the online booking feature. You also get a text with the picture of your technician when he/she is on the way along with a link to see them on your map! We have ever only had one issue and that was the invoicing when the technician didn't know that the he manager should not have been billed onsite.

David W.

1/24/2020

David came fast and helped me with my problem. Very professional albeit expensive. Problem took about four minutes to fix. $400...

Aliyah D.

03/02/2018 12:00:00 SA

Soooo first off let me say it was pretty pricey.

But I mean hey you got to take care of stuff before it gets worse (otherwise you're going to end up paying even more than that).

Situation: slow drains (shower drain and bathroom sink drain). Both really slow. We tried draino, pumping it, and *attempting* to snake it on our own and honestly I think it got worse.

Put a call in and had someone over in an hour. Gave us an estimate of $400 for both (which was pretty steep in my opinion).

He was a nice and chill guy, spent 2 hours in there and got things working again. I also got to use the $20 off coupon so that was cool too.

Bottom line:
Calling a plumber is expensive
But if it's urgent I say do it, they're really nice people too.

Heather H.

04/05/2020 12:00:00 SA

Our toilet got clogged and started to overflow on a Sunday morning. My husband and I tried to fix it but we were not successful (this was also the time of shelter in place). We called 24/7 Rooter & Plumbing as we have used them once before (toilet clogged with houseful of family in town for our wedding). They immediately began working on getting someone to our place and David was here within the hour. They sent texts to keep us posted on when he would be arriving. David was super nice and helpful and fixed the problem quickly. He also was able to explain the problem and things we can do to help prevent this again. Will definitely call this business again if we need to. They are so nice and helpful.

Raymond L.

3/30/2020

Basel (the technician) was amazing.
He was here in less than an hour after I called and addressed the problem with the main drain. He snaked and used a high pressure jetting device to remove grease, hair and soap buildup to restore the line to 90% of original capacity.
Everything drains beautifully now.
He was very conscientious and took all precautions while he addressed this problem during this COVID-19 scare. He is our hero.

Dixon W.

09/07/2017 12:00:00 SA

Be careful, STAY AWAY from this company. Their charges are RIDICULOUS!!! I asked them to provide quotes on three works:
1. Repair a leaking shower head
2. Install a new food dispenser
3. Adjust a faucet.

They came and provide me a quote of $1,600 on the repair of leaking shower head and $250 for installation of the food dispenser.
They said the leaking problem may cause four hours of work!!

I said NO to them and hired another guy. That guy only took 40 minutes to have all three problem fixed and he only charged me $300!

So be careful, don't get ripped off by this business!

Madison F.

08/10/2017 12:00:00 SA

If I could give 0 stars, I would. The review here goes out to the service tech, Damian, and their customer support rep, Kate. Enjoy.

We own a small fitness studio in SoMa, San Francisco. We had an emergency main line plumbing leak issue come up on a Saturday, so I called a few options and 24/7 came out to check the problem. After first telling me it was going to cost over $700 to even diagnose the issue (pull up toilet and put camera in main line), we were able to negotiate it down to $500. Annoying, but not a day-ruiner. After about an hour, Damian comes back with the camera and starts investigating the issue.

After pinpointing exactly where the main line pipe was cracked, he told us the repair would cost around $3,800 if we did it during the day, or $5,000+ for an evening repair. His exact words were, We are a 1-stop shop! We do the concrete excavation and filling; we do everything. I let him know we have classes during the day, and we NEVER cancel them (they are our bread and butter, and the reason we can eat and live in San Francisco). Because the issue was critical, I made certain the company could start work on the following Monday (we decided to go the day route, because an evening fix wasn't guaranteed until Wed or Thurs). And, because Damian and his customer support personally guaranteed the work would start on Monday, we canceled 5 classes for the day (over $1,000 in lost revenue). That's how important this fix was to us.

On Sunday (the next day), I received a call from Damian around 8:30am asking if he could come out again with his boss to confirm the scope of work etc. I said of course, no problem. I met with both Damian and his boss that afternoon, they confirmed the work and said, We'll see you tomorrow morning at 8:30am! Excellent, right?

Now it's Monday. I receive a call from Kate, their customer support rep, 30 minutes before the work was scheduled to start, notifying me the work could NOT start until our floor was removed and that we should seek out a contractor to do that. Remember, we had already canceled 5 classes, lost over a $1,000 in revenue, and she called me 30 MINUTES before the work was scheduled to start. She told me her boss gave her this instruction (the same boss who I saw the day prior). I asked to speak to the boss, she said no. I tried contacting Damian, no response.

I was absolutely livid.

A week later, we finally get a trusted plumber to complete the work for us, when we discovered it wasn't the main line pipe at all. In fact, it was only the toilet line. To be honest, I understand these issues are hard to diagnose, but having no integrity and screwing over a small business owner? That's not hard to diagnose at all.

So disappointed.

Carol L.

02/08/2021 12:00:00 SA

James Johnson came to do my drain clean and I'd highly recommend that you ask for him if you have work to be done. He was personable, knowledgeable, efficient, and kind to boot!!!

Michelle T.

02/06/2021 12:00:00 SA

John did a really fabulous job replacing my water heater after I woke up with no hot water. He totally explained what the problem was and fixed it quickly and efficiently leaving no mess. Would totally recommend 24-7 Rooter and plumbing for your work.

Claire H.

03/11/2021 12:00:00 SA

Wow Rooter Tooter & Plumbing you truly have outdid yourself. David did a righteous job. Would hire again. They also are friendly and punctual, I will miss Dave.

Jhoanna C.

5/15/2021

Very accurate about time and not letting clients wait...I would recommend this business to family/friends and others...

Brian L.

1/23/2020

Upstairs bathtub water was draining into the downstairs bathroom sink and also every time we'd run the garbage disposal it would shoot out of the bathroom sink downstairs. Javier was assigned to us and he did a initial snake. It helped the part where the tub was draining correctly now but the garbage disposal was the other problem. He couldn't really figure out the problem after asking his coworkers so he rescheduled for the next day with some help. He literally left for about an hour called me back to tell me he found the problem and came back to fix it the same day. Great service all around and clean. Highly recommend.

Rainey M.

07/11/2020 12:00:00 SA

I call them Monday afternoon thinking I'd have to wait for an appointment. It wasn't anything urgent-I just needed my faucet tightened. The woman I spoke with on the phone told me there is a $65.00 service fee just for coming out. Fair enough. I asked if it was an hourly rate and was told I would be given a dollar amount by the person that came out.

A really nice guy, I think Dave, showed up two and a half hours later ---that was fast! I told him I needed my faucet tightened and he gave me the price for a faucet to be installed which was close to $300.00. Wow! that's insane! I was already into it for $65.00 dollars and negotiated with him for several minutes. He dropped the price to $190. Still steep if you ask me. I guess if you take into consideration his time traveling to the job that makes it a little easier to understand and they came out immediately after I called.

I'd recommend them and probably use them again. They send text updates and that is really convenient. Very professional and fast to respond!

Julia K.

09/02/2020 12:00:00 SA

Dave and John from 24/7 were great - request them by name! They were on-time, knowledgeable, friendly, clean, and most importantly safe, taking all appropriate COVID related precautions. They skillfully diagnosed and fixed problems with a rusted out garage disposal and running toilet.

Ian F.

11/15/2017

The other night my kitchen sink and disposal started backing up. I tried as best I could to fix it myself and hit a wall before turning to Yelp. 24/7 Rooter & Plumbing was highly rated so I figured I'd shoot them a message. They said they'd send someone my way within an hour to help me out, even after 7PM! They did mention that there are higher rates for visits after 5PM, so be sure to understand that you're paying a premium if you need after hours support.

Shortly after Chris arrived to take a look and was able to quickly diagnose our issue. I'm always curious to see how people fix things, so I asked a lot of questions. Chris was super friendly and walked me through what he was doing, step by step. A snake and new trap later, we were back in business!

Chris said that usually the night calls are for emergencies (since they carry a premium) but since it was slow he'd do what he could to help me get my sink going again and try to see if he could get me a deal.

I'm super happy to have found 24/7 Rooter and glad that Chris was able to quickly get my drain working again. I would definitely use them again and would ask if Chris was available next time too.

Mike R.

1/19/2021

Mike D did a great job - and diagnosed abs solved the problem quickly. He also did a great job explaining what was happening and why.

Chris C.

12/01/2019 12:00:00 SA

Our tech was on time within the window for our annual inspection and maintenance. He patiently explained everything he was doing and completed everything in a timely manner. We've been using 24/7 Plumbing for almost a year now for multiple projects and we continue to be satisfied.

Marina O.

03/01/2020 12:00:00 SA

Great fast service. My sewer problem was tough and they spent a couple hours working on it at no extra charge. At the end the plug was removed and the main sewer line is working again!

J.o. T.

12/21/2019

Our toilet got plugged up from Flushing a couple of paper towels and after purchasing two different kinds of plungers I gave up and on a Saturday before Christmas reached out to this Firm I heard back from them within half an hour we had an appointment scheduled they showed up two hours later they texted me before they came over so I could didn't have to wait at the house and they got the job done it was a little spendy it was 425 which is more than we usually pay but I didn't care on the Saturday before Christmas so if you need it done and you need it done quickly specially on the weekends at night these are the people to call

lenaea a.

2/26/2020

My sewer was backed up, 24/7 was recommend to me through my Service line warranty. I received a text that Javier was on his way to my house, he arrived about 15 minutes later and with a smile! He assessed the situation and explained everything to me, he gave me price options on the repair. He worked for about 45 minutes getting it unclogged. Also told me what may need to be done in the future if the problem persists. Javier was very personable and friendly. I would definitely recommend 24/7, and will use them in the future if need be.

Alvin D.

01/12/2020 12:00:00 SA

24/7 Plumbing was able to help me on a Sunday within 40 minutes to address a blocked main waste pipe that was flooding a laundry room with sewage. I received real time text updates as well as a photo and bio of the tech that was on his way to help. I was also kept apprised on what the cost of the service would be each step of the way and had all my questions and concerns answered in a patient and detailed manner.

I would highly recommend this vendor to anyone and am grateful for the prompt and stellar service!

Jazzy S.

7/31/2017

Need to share this experience before another get rip off!!!

I called the company to get an estimate for replace the hose in the Kitchen Faucet. My husband told me that we only need to replace the hose because there is a rubber hose inside the metallic hose and it seems to have been twisted so many times and the water can't pass through at one point. The guy came, spent almost an hour tried to fix it, and at the end he said I need to replace the whole faucet which will cost around $400 plus $200 for replacement.

My husband order the hose from Amazon for $12.80 and spent only 15 mins to replace it.

Nancy Y.

12/14/2019

Had two clogged drains in the garage due to the recent rain. I called 24/7 Rooter & Plumbing and they came out and used a high pressure jetting device to restore the lines up to 90% of the original capacity. The plumber handled himself in a very professional manner. I will definitely called them if I have any plumbing problems in the future.

Lawrence L.

06/12/2017 12:00:00 SA

Be careful with how they charge for service. I was charged a flat fee of $285 for snaking a clogged toilet, then an additional $500 for removing the toilet to remove the blockage after the snake could not clear it. The total after the 10% discount coupon is still over $700 for 2 hours of work. One of the hours the plumber was away on a trip to hardware store to get parts.

Lesson learned: should have asked how they charge first and shop around.

Gary B.

10/05/2019 12:00:00 SA

After a week of fighting [and loosing] with the stuffed up toilet I called 24-7. Within two hours [big surprise that this was so fast] a fine fellow named Sonic arrived. He assessed the situation and gave me information on all the possible outcomes and charges. We started [and thankfully ended ] with the first and least expensive option of an auger. Within minutes he has everything cleared up and working. I wish I had not had a stuffed toilet but I am very grateful for the help that Sonic offered. I'd recommend this company -and especially Sonic- to anyone who has plumbing issues. An all around good experience

Moon Hwan K.

7/29/2019

Terrible company. Missed the appointment time and wasted my entire Sunday afternoon: supposed be at my house around 2pm but came to around 6pm. Super expensive. Don't use this company. Simple task bit tried to sell $800 service which I don't need . Ladies be aware. Terrible terrible company.

Stephanie M.

11/23/2020

We inquired through Yelp about someone coming to fix a problem we had. We had a kitchen sink clog and this business was the first available so they sent John to come out to assess the clog & fix it. My fiancé mentioned he went above and beyond. He took a cap out and replaced it with a new one. Most plumbers come out and don't even explain in detail what they're doing but he did. Then offers advice on what to continue to do to prevent it from happening again. My fiancé appreciated that & was happy with the work he did. We would recommend this business and use them again.

Carrie N.

02/11/2020 12:00:00 SA

Dave was responsive, polite, helpful and efficient, our leaking water heater was replaced within 12 hours of discovering the issue! I will definitely call him with any future issues. Thank you!

Pete S.

4/16/2020

Super nice plumbers and very helpful. First plumber arrived within half an hour. He was unable to snake the drain and sent a second plumber in the morning who was able to free the clog with the water pressure machine. The second plumber waited around to make sure that the drain was open and cleared it out a second time just to be sure. Very professional and friendly guys!

Alex S.

06/10/2017 12:00:00 SA

I'm actually really mad at myself for not figuring this out on my own. And I paid for a service I didn't get.

Problem:
The dishwasher vent was spewing water because it came loose from the counter. Both the plumber and I both thought that shouldn't be happening and it might be clogged down the line. Turns out it water should be going through this hole and vent just wasn't attached properly to the counter. I paid $225 for him to replace a part that costs $10. And he took off a bunch of pieces before trying to reattach the vent properly. Waste of money and time for both of us.... basically I paid for that guy to learn more about dishwashers.

B C.

11/05/2019 12:00:00 SA

I had an issue with water leaking from the ceiling coming from the bathroom upstairs on a Sunday. After calling around, only 24/7 answered quickly and promised to send someone out the same day. They send text messages and have live updating of where the plumber is en route. It took longer than the window they said, but the person who came was knowledgable and quickly assessed the problems and offered to fix. There were actually two issues and one had to be fixed the following day. So for promptness and service I give 5 stars. My only issue is that the cost was way higher than I expected, but without competing estimates (no one else wanted to come out!) I have no way to know if it was unreasonable or not. Also, the invoice was not really itemized, so you can't even figure out how they got to the number they did.

Laura C.

02/02/2021 12:00:00 SA

24-7 Rooter and Plumbing was awesome. Dave A. fixed my plumbing issue and explained to me exactly what was wrong. I'm glad I called them and I would not hesitate to call them again in the future if necessary.

Shayne O.

1/27/2020

Absolutely horrendous service. I reached out to them with the specifics of the project, they confirmed they could do it the job, they scheduled a time of noon, and I waited.... and waited... and waited.... 3 PM came, I called, they confirmed he'd be here by 4. I called at 4, they confirmed 5. At 5 I called and demanded an ETA from the driver because I had been waiting all day. They told me they could not do my job and never intended to actually show up. I asked why they couldn't have informed me of that and they basically said too bad.

They let me take a day off of work with no intention of ever showing up to perform the service. No apology, no message letting me know not to wait any longer, nothing. Seriously some of the worst customer service I have ever dealt with in my life. Please go with someone else.

Tim N.

04/03/2020 12:00:00 SA

Our main sewer line backed up twice and filled our garage with filthy smelly black water. A phone call to 24/7 plumbing and Sean showed up at our door less than 1 hour later, 1/2 hour earlier than promised. He quickly unclogged the line and cleaned up the muck. Very pleasant personality.
Very pleased with the speed and good results. Recommended!

Curly B.

3/31/2020

My sink valve was having a horrible issue... I tried to fix my self but did not have the capabilities....I called the service here and they came right away to fix in no time... thanks for saving my life.

B S.

1/21/2020

Mike D came right away, was courteous, professional, and knowledgeable. Diagnosed problem right away, explained the issue and ran me through different pros/cons/costs. Thank you!!

Krystel L.

12/04/2020 12:00:00 SA

Mike D was sent to our house for a plumbing issue late at night. He was able to get the job done and he explained our problem and how to fix it throughly. He was knowledgeable, Honest, punctual and respectful. would recommend this company again and Mike if you are having plumbing issues.

Nancy S.

1/15/2020

Our sewer line backed up into bath tub.
24/7 was here within an hour.
Javier S knew what he was doing and was very nice
We appreciate the fast service

Karis Z.

12/02/2019 12:00:00 SA

24/7 Saved the day. After trying to unclog the toilet on my own for 3 hours I finally gave up and called. Sean was our tech and arrived sooner than expected. He showed us a few price options, very reasonable unlike other plumbing services. Would definitely recommend 24/7 to anyone in need. 5!

Arthur H.

3/18/2020

I am complaining about 24/7 Rooter and Plumbing Services. Although their workmanship is excellent, I cannot recommend them since they overcharge. Eight years ago I had a water heater installed for $1800. At that time the plumber noted the available space, removed existing heater and replaced it with new.
On 3/17/20, 24/7 Rooter and Plumbing charged more than double this amount. This is not fair. The plumber had the same access as the previous workman. I will not hire them again and suggest you not consider them as well.

Michael P.

4/19/2019

This was an absolute sham and the management could not even come to respond to my concern after multiple calls and emails getting deflected by their dispatch.

Seems like other reviews have similar things to say... guy came out, said he couldn't do it the normal way, decided to remove toilet, still couldn't fix, continued quoting more $$ for more services until we said enough. After all that, he didn't fix it!

Got another plumber who came out and not only fixed it, he fixed it for fraction of the cost, AND fixed the setting of the toilet which apparently these guys also messed up.

All I was asking for was a refund in the amount it cost the new plumber to actually fix the problem which they couldn't (but still charged me for).

Multiple calls to dispatch who said I'm just dispatch I will notify management and they'll respond within 48 hours. No response. Two more calls, emails that I was told would be forwarded... nothing.

Unprofessional racket. Don't lose your money.

Amy S.

01/04/2020 12:00:00 SA

They're amazing! I called them at 8am on a Saturday morning to clear my toilet and they arrived within the hour and did a great job. The price was less than usual as well! Also they send a text with the picture of the plumber and his/her info so you know who's coming to your house. That is an awesome touch. I really appreciate their professionalism and punctuality.

Daniel P.

04/07/2019 12:00:00 SA

They came out for a leaking sink and gave me an estimate that included a $350 emergency inspection of my hot water heater and $900 for the sink. I called another plumber, who fixed the sink for $300 and said the other issue was bogus. Then I called their office 3 times to get an explanation and refund for the $65 house call since it was bogus - their secretary promised a response within 48 hours each time, but no one actually bothered calling me back. This is basically fraud, given how egregiously overpriced and unresponsive the company is.

Julie L.

10/21/2019

SONIC was my tech. He was early easy to talk to, and he most definitely help check everything before he left. HIGHY RECCOMEND

Marcial A.

2/26/2020

Our kitchen sink got clogged up. The last time this happened was over 15 years. Unfortunately, our old plumber retired. And via website, my daughter stumbled on Rooter & Plumbing. ( I called up another company but was told that availability was not until Thursday). Anyways to cut the story short, the technician name (Mike D.) came as scheduled. Once he saw the issue, he was so reassuring. He is an asset to their company, not only how he services his customer but his sense of assurance and knowledge is just superb. Anyone out their falling into similar situation, I highly recommend this company and ask for Mike D. With reasonable pricing and Mike's knowledge, I give them a perfect 10 (scale of 1-10, 10 being the highest).

Sincerely,
Marcial

Jasmine H.

11/05/2019 12:00:00 SA

This has been my second time using 24/7 and I won't use anyone else at this point. Both times I've called, it's been in the evening and they have not only come quickly but also been so kind and professional. Both guys have been quick to fix the issue and also gave advice how to avoid any future issue. From the first contact to the actual technician, everyone has been amazing to deal with.

Derrick L.

11/04/2020 12:00:00 SA

Mike was great came with proper PPE, I explained the issue and he was quick to access the situation and gave an explination of what he was was going to do. After authorization he quickly got to work and was done in about an hour. Quickly done and my main sewer drain was unclogged.

Mike A.

08/01/2019 12:00:00 SA

This is a scam plain and simple.

They pretend to be a different company, take your money, never show and will decline the service afterwards.

Stay away if you want to keep your money

William M.

12/14/2019

Toilet sprang a bad leak one morning. 24/7 sent someone out promptly to handle the repair on the spot. Their plumber, David B., explained problem in detail and discussed repair options. Solid service. Would recommend.

Dzung D.

3/19/2019

Easy to call, took about 2 hours to arrive, which is reasonable. Be careful of the free estimate because they will charge at least $65 for it (gas etc they said). My clogged kitchen sink job was estimated to cost $500. Another place said they could do it for $190. So when I shared this with 24/7 they said they could do it for $260...ha! Plumber was nice tho, but not the free estimate and overpriced. Icky feeling. Cannot comment on their work tho

Alain A.

12/05/2020 12:00:00 SA

Excellent fast friendly service at a fair price. Mitchell was great and took care of my clogged drain in minutes!

Angel G.

03/11/2019 12:00:00 SA

Our water heater busted and flooded our garage. The initial response was great, they had a guy out within the hour. Upon arrival and initial inspection (Which btw is $65) he said we had to turn off the water. He couldn't find it and my roommate pointed it out. One quick turn of the knob and he looks at us and says it's $375. Ridiculous! He inspects the water heater and quoted us $4000 to replace. Average costs run anywhere from $889-$3000. Anyways to make a long story short we called around and literally everyone quoted us about half the price they were charging. To the company and employees try and act like a decent human being and not greedy robots and you may have gotten our business.

I.W. S.

02/10/2021 12:00:00 SA

They gave a competitive quote. They showed up on time and they did an excellent job. We are having them do further work.

Kevin S.

02/09/2020 12:00:00 SA

Our kitchen sink drain was clogged. I tried to clear myself. Was unsuccessful. Clog was stubborn and deep. Called 24/7. Javier was dispatched within 30 minutes and arrived in less than an hour. He explained what he would do and why, and what he would do if option 1 didn't work. Option 1 worked. Now I can get back to the weekend.

Giacomo G.

12/20/2016

I've learned a lot from this experience. $675.00 to unclog a toilet. I'm sorry this was a basic job and there was not one thing this guy did, brought in with him to do the job that justified a $675.00 bill. So lesson learned
1 Never use this company
2 phone around for prices
3 buy a plumbers snake and do the job myself if ever need be.
I'm all for anyone making a living but please, again nothing done justified the $675.00 bill other then the fact he saw a decent looking home and figured money wasn't an issue.

laura w.

11/29/2020

Highly recommend this service. We had an emergency plumbing situation on a Sunday morning and Sean was at our place within an hour and had everything fixed up by the afternoon! Very professional and explained every step to us.

Dirk D.

12/05/2018 12:00:00 SA

I called and arranged an appointment for a clogged kitchen sink and broken pipe. They arranged the morning of the next day between 12-2 but cancelled and re-arranged an appointment for the following day. The plumber showed up and was initially quoted $600.00 but he found other plumbing problems and I ended up with a $1,000 bill.
The plumber was efficient and replaced some bad pipe, took his time and took care of my plumbing problems so I am pleased with that part, not pleased with the bill though.

Chris H.

11/27/2020

5/5 would highly recommend. I was able to schedule an early morning appointment when my kitchen sink backed up late the night before. I was notified and given tracking info for my service order. When he arrived, Sam was extremely helpful, experienced, and thorough with the job. He unclogged the sink and fixed the drain line in less than 2 hours and cleaned up after. If you want fast, reliable service with highly experienced plumbers, then 24/7 Rooter & Plumbing is the way to go.

Marie E.

5/28/2019

This review is long overdue. A year ago I had a backed up sink in one of my units in SF & I called these people. They took 4-5 hours to come out with 2 guys. Told me they needed to use this snake that would cost about $600. I said, 'are you kidding me?' And they said NO! They claimed the line had to be cleared by using this $600 snake.

They worked at night for about 2 hours and when they were done it cost me over $1k. Of course it was a rip-off, but like many customers, I felt I didn't have too many options.

I'll never use any non-licensed personnel/business again. I found a plumber that I go to for everything. He has his own team. And he doesn't charge me $1k to snake out a line.

People - BEWARE.

Annaliese F.

02/01/2020 12:00:00 SA

On the Saturday before Super Bowl, our toilet is backed up. I call our landlord, who can't send out one of their usual maintenance people. So I remind them that, unlike a shower problem that could wait, it really is critical to have the only toilet in the apartment working today.

The landlord's staff calls 24/7 and they are here within the hour. The plumber was really nice and fixed the problem quickly. His work was neat and tidy and there was no mess in the bathroom at all after the work was completed. And now the toilet works! Can't do better than that for a weekend emergency.

I also loved that I got a text with a picture of the technician coming, along with a tracking map so I could see his progress on his way here. Convenient safety feature.

I can't speak to the cost of their service as that all goes through my landlord. But I would recommend them based on their quick turnaround, excellent service, and pleasant and competent work personnel.

Nishant R.

10/09/2020 12:00:00 SA

When our home warranty company failed us by not understanding the emergency of a toilet leak (and the fact that we had shut off our main supply) I reached out to 24/7 Rooter & plumbing. Someone came by within an hour and fixed it. The service person was friendly and immediately went to work to get it fixed.

Brianna T.

10/06/2019 12:00:00 SA

I am so happy with the service we got from 24/7. We got home at 7 pm on a Sunday night to find that our bathtub and toilet were completely full of black water. I was nervous people would push us off until Monday, but the dispatcher was super friendly and sent someone to us within 15 min. Our plumber Sean was amazing, he was knowledgeable and logical even though our problem ended up being very complicated. He kept us updated the whole time and was very informative. He even gave us different options with full transparency about price and value. Definitely will use them if we ever have another issue!!

Yi-Hsuan L.

10/04/2020 12:00:00 SA

Dave came on time, be polite, and efficiently finished the job. Great service and I highly recommend him.

Kenny O.

1/25/2020

Eddy Z came to fix our garbage disposal and toilet this morning and he was extremely helpful. He not only fixed everything in a timely manner, but he also took ownership of the process and had an unbiased conversation with my landlord who was footing the bill. We were really happy with his service, expertise, and professionalism. Thanks Eddy!

Aaron M.

11/20/2016

After having some excellent work and service from this team (see my earlier review about Sam, who unfortunately left the company), I hired them again, but things didn't go as well. In short: repeated, expensive miscommunication and sloppy work.

The plan was to reroute the drains for a bathroom to allow a future renovation. Their estimate was competitive with that from another plumber, so I agreed to proceed even without Sam. Only after doing all the work and preparing for inspection did they realize that they rerouted only the toilet, and not the tub or sink. (Issue number 1.) That toilet also just happened to back up shortly thereafter - and into the ceiling below! (Issue number 2.) Some testing could have avoided both these problems. Thinking that a flat fee would cover me for troubleshooting the sewage-into-ceiling problem, which seemed awfully coincidental after rerouting the toilet line, I agreed to have them solve that problem. Turns out, they were charging me by the hour - which I only discovered after the plumber finished (issue 3). Because the rate was reasonable I decided not to protest - even after we had a similar miscommunication the very next day (issue 4). At this point I was a little on edge, but I didn't hold their mistakes against them since the prices were reasonable, including a low estimate to reroute the tub and drain as originally desired. When I insisted that it must pass inspection they gave me a 75% higher estimate, which I accepted since I didn't want surprises and I still trusted them when they said they were confident they would pass inspection. The estimate included some unusual wording about them not being responsible for mystery vents which didn't seem relevant anyway since the mystery vents the plumber mentioned weren't involved in the work. They did the work but failed inspection - and the plumber seemed not to understand why he failed or how to pass. (He also left an assortment of incompletion and messes in my house, including hardened solder puddles and flux stains on the carpet, patio, garage floor, and driveway, two varieties of dirt splatter on the walls, a large gap allowing daylight and outdoor air directly into the house around the sewer pipe, and a clogged shop vac - he used mine not his (issues 4-6)). Anyway, the work failed inspection due to venting, which they then said was excluded by their language about mystery vents (issue 7). I clearly didn't trust them at this point, but I asked them for a venting estimate anyway, which they gave at $2400. I asked another plumber for an estimate which was for $1685 for the same work; it was an easy decision to go with the other guys, who turned out to be consummately professional. While the other plumber was there, I asked him to sanity check the price for the work from 24/7, and he said they'd have done the same work for some 30% less. (issue 8) After all this, I called 24/7 to pay my final balance and informed them of my issues with inspection and price. They have a 100% customer satisfaction guarantee and I wanted to give them a chance to honor it by matching the price of their competitor, or even their own non-inspection estimate. They declined. I asked again: are you sure you want to take full payment and have an unsatisfied customer? They again declined. That's why you're reading this review.

Vince L.

5/29/2019

My water heater took a dump last night, 5/28/19. I called my regular plumber but he can't come out until 5/30. I penciled him in but decided to look for someone that might be able to come out sooner. I saw 24/7 Rooter & Plumbing on Yelp and thought, Great! A 24/7 plumber! I called them at about 8pm, gave the answering service my name, number, and what I needed done. She even confirmed my phone number back to me. I specifically asked if someone would call me tonight and she said yes. Well it's now 2:40pm 5/29/19 and NO ONE HAS CALLED ME BACK! The name of the company is extremely misleading. Sure, they may have a 24/7 answering service, but don't get your hopes up!

Baxter M.

1/20/2020

Our shower sprung a serious leak on a holiday weekend. The technician arrived near the start of his two hour window, was very personable, deducted the price of the part (which I had supploed), struggled with a fused cylinder (turning a 5 minute job into a 45 minute job), and left with everything working and clean.
Best of all, no butt cracks!

Leo S.

1/17/2020

Superior speed of dispatch , professional and knowledgeable plumber arrived at the site in less then an hour. We had a sewer pipe blockage and the garage was flooded with water, the plumber explained all the options and deliver service in timely manner. Very good company!

isabelle b.

1/14/2020

Bryan Buford came today from Cabrillo to snake out a shower drain.
He was courteous and very professional.
He found the problem, fixed it , and suggested a follow up visit to prevent the frequent reoccurrence of said problem.
I was very satisfied with his work.
Thank you-
Isabelle Beekman

Gregg S.

1/14/2020

We had a water leak in our garage that apprared to be a plumbing leak. Javiar spent over an hour with us and helped is determine that all drains we clear and other pipes were not leaking. Water in garage appears to be rain related.

He only charged the $65 service for the visit. With his help we now know what needs to be done to address a roof leak.

Simon M.

9/22/2020

Our water heater exploded and started flooding our apartment and 24/7 plumbing had someone at our place within the hour, on a sunday, at night! Dave checked it out and came back the following morning and removed our 40-50 year old water heater and replaced it with a new one, then cleaned up everything. He went above and beyond. Since i rent, i dont really care about the price (ha!) but the quote was more than reasonable and the service was spectacular.

Lior A.

9/21/2019

Great service. Technician Sean arrived same day, friendly, fixed the toilet and went beyond, diagnosing some other issues with the value. Could not have been easier and smoother. Would recommend d

J J.

1/17/2019

If I could give them lower I could. 24/7 came out to fix a leaking valve under the kitchen sink. After the guy chatting my ear off and even asking me personal information he finally got to work. He called his office to get the price quote and it was almost $400! Which seemed insane but I had a pond all over my kitchen and family room floor. They got me between a rock and hard place so I had to say yes and just get it done. They ended up not replacing the valve but instead rethreading it. About 2 hrs after they left, yep it continued to leak. I didn't want they back in my house. I got another plumber.

1) really expensive
2) didn't do a quality job
3) unprofessional plumber.

Abe C.

9/20/2019

Quick response. Grear work. Great service. Plus Eddie gave some nice pointer to help me with some small projects around the house.

Edwin T.

10/31/2020

Excellent service very professional quick response plumber.. Will definitely refer mike to anyone else

Zion K.

01/08/2020 12:00:00 SA

I had a flood in the appartment and needed urgnet help.
Found the company online and they came on time and were very professional and fixed the issue quickly.

Cris A.

01/03/2020 12:00:00 SA

I came home from work to a shower full of sewage, disgusting!! I called around in my area and there were no technicians available to come out until the next day. I spoke with 24/7 R&P and the reception staff was very helpful and clear on how the process would work. $65 fee for techs to come out and diagnose, but fee is waived if you allow them to work. She told me the tech would be out to my place around 9-11 pm (I called at 6:15 pm) but he showed up at around 8 to the rescue! Mike D was very polite and professional. He quickly assessed the issue and fixed it all within about 20-25 minutes. I appreciate the easy communication and payment process. Thank you!!!

Kathryn M.

10/22/2020

Rooter & Plumbing has always provided great service. They've come out to my place a few times to fix the sink or shower drain. They're always upfront about price and their plans before moving forward and you get a 30 day warranty period in case the issue persists. The service people are always really nice and make things easy to understand.

Sho N.

8/16/2019

Called them at first late night but did not get a call back till following morning. Decided to call a local plumber who flaked on us all day after giving a new time and not show up twice. Returned call from 24/7 and their guy Mike D. showed up in 30 mins! Not sure if price is high or low since don't have a bench mark but person was very knowledgeable and friendly. Got the job done and educated me as well on our plumbing setup. Will definitely use them again!

Lioness M.

10/21/2019

They did a good job for my in laws last month replacing the trap. When i called for my house they came in 45 minutes and will do the job they pull the permits and get approval from the city.

William S.

12/27/2020

Called them and was told he would be there in 1 hour and he was .David did a great job explaining every thing he did awesome job David thanks

Jennifer R.

10/18/2016

Horrible. Guy came out, it wasn't obvious what was wrong, he just wanted to leave. He ended up replacing the toilet. 2 weeks later the water starts dripping again. They agreed to come back out but have missed the appointment window. I just got a call saying sorry, he's still at another job and won't be available for 3-4 more hours. Well then send someone else out. I took the day off work and am not available in 3-4 hours. They made ZER0 effort to come during the scheduled time and couldn't even be bothered to tell me that they wouldn't be here until after the window had expired. So I sat around for two hours when I could have been doing something else and now I have no idea if they're going to show up.

I feel so ripped off. We paid top dollar to have them come out and fix the leak. The leak isn't fixed and they don't seem to care.

Lindsay G.

7/27/2020

technician was masked, arrived within 30 mins of when we called, diagnosed and fixed the problem. you likely pay more for emergency plumbing but in an emergency it's totally worth it.

Ryan S.

02/07/2021 12:00:00 SA

John D was great- was able to fix an old sink and quickly do a tough install of a new faucet

Nate S.

12/04/2016 12:00:00 SA

I had an issue with my shower and Steve fixed it in seconds! He even showed me how to make the repair so if I ever have the issue again I can do it myself. Then I mentioned another problem I had and Steve took the time to stay and help me instead of heading home for the night. He was unbelievably helpful, gave great instructions and tips, and was an all around nice guy.

Hands down the best experience I have had with a service like this - if you need help, call 24/7 rooter and plumbing and ask for Steve!

Andre R.

08/05/2020 12:00:00 SA

Mike was fantastic upon arrival to fix our drain. Apparently it was a bad backup and he was able to get things flowing! He also shared some experience on how we can prevent this from happening again! Thanks Mike for the great customer service and the timely response. Highly recommend Mike and 24/7 Rooter & Plumbing!

Evan S.

8/26/2020

I clogged my sink while making dinner and in barely more than an hour had a plumber here. He quickly and clearly explained what he was going to do and what I should expect. The problem was completely fixed in about 15 minutes. After fixing it he thoroughly tested the sink, the garbage disposal, checked for leaks, and cleaned up. Less than two hours after I caused the problem it was back to normal. I couldn't have asked for more.

Artur M.

12/15/2019

Our kitchen sink started spitting out water on a Sunday evening. We tried all the usual remedies and removed water with a bucket but it kept backing up so we called 24/7 rooter. Sean S arrived in under 30 minutes and saved the day. Very professional and courteous. Thank you!

Nachi M.

9/15/2016

ME: can we have a QUOTE for leak detection
OFFICE: we will have to send a technician who will give the quote
ME: is there a charge for sending the technician
OFFICE: quote is free

Plumber shows up at scheduled time.

ME: hi we are looking for a QUOTE for leak detection
HE: sure, can I look at the problem
ME: sure
(he inspects the surrounding)
HE: Sir there is no leak to be fixed. Explains and displays proof of no leak.
ME: are you sure?
HE: yes.
ME: thank you so much?
HE: Sir you owe us $200 for the visit

That was the quickest ripoff in 30mins. Never calling them again.

Kenan C.

12/10/2020 12:00:00 SA

Very happy with the service! Was able to get same day appointment which was greatly needed. The technician was extremely prompt, very friendly and professional.

Edna B.

8/16/2020

Hire them if you want to get ripped off. They charged my deaf, elderly mother $1,105 to replace a garbage disposal ($100 at home depot) and snake the pipes. Plumber was there for 2.5 hours.

Kelly P.

12/05/2020 12:00:00 SA

John did a wonderful job fixing our garbage disposal! He showed up on time, wearing a mask, and even had booties to cover his shoes. He quickly found the problem with our garbage disposal in just a few minutes, and explained everything he was doing to fix it step by step. Top notch professional, very easy to work with, respectful, and a great sense of humor! Would highly recommend!

Alina S.

9/27/2020

Roofer and plumbing was able to fit me in on the same day within hours of my request. My plumber, Sean, was punctual, professional, and quick! He fixed my clogged toilet within 5 minutes and gave me some great DIY tips too! Will definitely recommend! Thank you!!

Ky P.

10/29/2018

The only reason we are giving a star is because the call-person (Vivi) and the plumber (Sean) did their jobs and we're trying to be helpful. However, this company policy is not quite honest. We called on a Sunday evening due to a back-up. And, I was told that they did not charge a premium. I asked several times if they had a general quote for a snake job since we've dealt with this before. They said that they do not have info. But, there is a $65 fee for the plumber to come out (waived if they do the job). Once they got here, they apparently charged ~$500 to do a basic snake job. He immediately took out his pricing and showed that his cheapest service was $485. This is ridiculous as we have used another service that only charges $180. These guys are over-priced and unnecessary. We decided to hold off for 12-hours and call Monday morning. Our issues were taken care of for
less than half the estimated price. Ridiculous!!!! What a rip off.

paulina k.

9/23/2019

I called these guys at 8 am on a Sunday. I had to open my restaurant at 930 that morning. They had someone there in under 30 minutes, took the toilets apart and fixed the in under an hour. Outstanding service. Pricey but it's a weekend emergency job so I expected it. Very happy

Leonard E.

11/29/2020

I give Sean S. A 5 , he was very professional about what he was doing .also was knowledgeable about the job at hand . A very pleasant gentleman .would highly recommend.

Douglas C.

9/21/2020

Quick response time and knowledgeable tech who showed up. Good experience overall.

Gary B.

9/13/2016

I would not recommend 24/7 Rooter and Plumbing.

I had a toilet backup. I called a plumber we had used in the past with very successful results. Unfortunately, they were busy. When I asked how much I should expect, they said about $120.

I called 24/7 Rooter & Plumbers. The technician arrived on time.

I have 20 years of apartment management experience and I have worked with various plumbers well over 100 times. From my perspective 24/7's pricing is not reasonable. They wanted to charge me $250 for fifteen minutes to hand snake a clogged toilet.

In my opinion, this is totally unreasonable for 15 minutes of work. I told him I would not pay the $250. He called his supervisor and we agreed on $150. He was there and I needed the toilet fixed now.

I would call this predatory pricing because I could not leave it as is.

The technician was a nice young trainee. He did not set the pricing. However he was not adequately trained regarding the following: (1) he did not clean the toilet bowl even though there was a toilet brush next to the toilet: (2) he left his soiled work rag on the bathroom floor: (3) he did not replace the floor mat; and (4) he did he did not ask me for a mop to clean up the floor.

Jo D.

8/20/2018

If I could give negative stars, I would. This is the most expensive water heater replacement I have ever heard of, at least 3 times of the regular price. We are talking about extra THOUSANDS of dollars. They came over relatively fast but their work took FOREVER.
The actual fee changed in the middle of the work so you have little choice as surrounded by a mess and standing in water. It's also quite different from the quote I got over phone call. I had never felt being RIPPED OFF like this in my life.
Warning: stay AWAY from them 24/7 Rooter & Plumbing unless you have infinite time and money and have absolutely NO better way to spend them!

Shahzad S.

9/30/2018

Upon calling the 24/7 Rooter they immediately scheduled an appointment. I was told it will be $65 minimum charges for consultation and would be waved if I decided to hire them for the job, which he did. The plumber was very friendly and knew his stuff. He fixed the issue but left a mess in the bathroom and the carpet and said we had to clean it. I wasn't expecting that for the amount I paid for the job. Later he shared the business card which says Free Estimate. I felt like I was tricked into using them for services when we could've just gotten a free estimate and have a chance to shop around for a more reasonable price with someone else.

Chrissy R. T.

11/23/2020

Great customer service. Mitchell was super helpful, fast and got everything done super quickly. We had a lot of issues with our pipes that have been ignored by other guys like roto-rooter, so we decided to call these guys and they came out right away on a Sunday to fix our issue and then came back on Monday morning to do an extra clean. Amazing work! Thanks!

Conor M.

8/29/2016

$475 to snake a kitchen sink!!!??!! It took the technician 30 minutes. These guys are way overpriced!

Yes they quoted me before i authorized the work but only because it was already late in the day, couldn't find anyone else and needed the job done.

They said it was a set price...wish they mentioned that over the phone.

I am a landlord, we have drains snaked all the time. Usual hourly is $130/hour plus $25 snake fee.

Won't be using these guys again. Nor should you.

Velma Q.

9/15/2020

He showed up on time and wore a mask and came within 1/2 hour of my call. Fixed my sink in 1/2 and I was good to go. Very happy!

Sam R.

11/09/2018 12:00:00 SA

on the positive side, they were very fast and responsive.
on the negative side, they were ridiculously expensive!! I had a clogged drain in the garage - only needed it snaked at the clean-out...about 6 feet of pipe. The original cost was $375. When I had a near coronary, he gave me a discount of $50 for new total $325. It was less than half an hour of work. I have never been charged this much to snake a pipe. I only had him do it because if you decide to not go with the work, they charge $65 fee for coming out. I just wanted it done at that point. I won't use them again. For an emergency, they made be good since they are responsive and fast...if you are willing to pay the price.

Oindrila D.

01/06/2020 12:00:00 SA

This company provides really professional service!! My plumber was Dave and he was great!

R S.

1/23/2019

Called based on Yelp reviews which seemed very positive. My experience did not reflect the 4 star rating. I called in the AM and scheduled service and was given a 3PM to 5PM arrival window. No call, no show. I received an automated text confirming my appointment, but that was about it. When I called an hour past my window to follow up, I was told that there are no guarantees on eta and that I my appointment would be re-dispatched. No service to present date. I don't recommend this company unless you have a non-emergency.

Brian E.

09/03/2018 12:00:00 SA

I made the mistake of calling without reading the reviews. Simple clogged kitchen sink due to grease build-up. No quote or estimate over the phone. They send someone over and charge a $65 visiting fee. Take a look and the charge for standard kitch sink unclog: $510?! I've had it done for $180 and that was too much. Plumber plays a good cop bad cop routine by calling the boss who talks it down to $325 which is still twice what it should be. I took my $65 hit and had them go away. Never have someone come over without a price estimate. Stay far away.

Bryan E.

09/05/2020 12:00:00 SA

Got the job done. Dave knew his stuff and was quite pleasant....A bit pricey but all's well that ends well

Rob R.

01/11/2019 12:00:00 SA

We had a clogged toilet we couldn't plunge on a Friday night. Three of the four people paying for Google ads that claim to be 24/7 plumbers in SF were closed (so they're literally paying money for every after-hours click they get, for the privilege of lying to customers. Like, who DOES that?).

These folks alone were open. The dispatcher said she'd have someone here in an hour. 50 minutes later, Mike shows up. He's awesome - friendly, upbeat, super-competent, and went way out of his way to make things perfect for us. There were two other nagging little problems with our toilet (ones too small to call a plumber for). He identified them both, as well as a third problem we weren't even aware of, and fixed them for free.

The charge was on the high (but not top) end of what a couple of Internet searches said are the normal range for clogged toilets the US. But fair enough, because it was 10:30pm on a Friday, everything's expensive in SF, and this guy basically gave us a new toilet by fixing so much stuff. If Yelp had a 6-star option I'd choose it.

I was spooked because a saw a ton of one-star reviews for this place. But my experience was superb. I'd say ask for Mike, and you're set.

John L.

12/02/2016 12:00:00 SA

I had some major sewage issues and these guys rocked. Ali and his team were extremely courteous and professional got us back in working order pronto.

It's never fun dealing with this stuff, but I really felt that 24/7 was responsive and considerate in all their dealings with me. They will definitely be my go to if something else comes up (hopefully, not any time soon, though....)

nathaniel g.

11/05/2019 12:00:00 SA

Great and fast service!! Had plumber Sean come less than one hour from the time I called, my elderly in-laws needed someone to come out and fix their one and only toilette. Sean came and fixed the problem in less than 30 minutes. Polite guy, even gave us a first time customer discount. Explained everything before he proceeded, no surprise!

Mei T.

07/09/2018 12:00:00 SA

Poor judgment, poor service and ridiculous overcharge. Costed hundreds of dollars but not only did not fix anything but made completely wrong assessment on the situation.
1. We called them and they gave us a two hour window to wait for them to show up - we ended up waiting at home for two hours before they showed up.

2. They took a look and told us we needed to pay ~$400 for them to do some basic preliminary snake cleaning work. We negotiated down to $275 - they performed the task and could not figure out a solution. They said that the pipe is broken and we might need to break the ground to fix the pipe which can cost up to $15000. We sent them home.

3. We called other companies and found Quality Pluming and Drain Services who gave us a very thoughtful assessment over the phone and good pricing. Quality Pluming and Drain Services sent Drigo here soon after and used water jet to clean out the entire pipe system. Nothing was broken and the pipe was just stuck b/c toilet product and smudge. All worries caused by poor judgment + poor service from 24/7 Rooter and Pluming were just waste!

Pluming service can be very costly and poor judgement can cost thousands of dollars and stress. Pick your Plummer carefully!

Ben L.

07/11/2020 12:00:00 SA

I want to say that 24/7 Rooter & Plumbing provided fast and quick response to me needs over the phone and in person technician. Mike D cane probably 15mins from me calling the company and when he arrived he was well protected with a mask and provided the price quotes of the service. The only down fall from was the prices were on the high side and didn't seem reasonable since we having been calling around for prices. As we decided not to take on his offer, he says thank you and goes on his way. But a few mins later as we were calling other plumbing services, Mike D comes back and stated the company would like to work on a better/reasonable price for the job. And we accept the offer and the technician starts the job to unclog the sewer drain. It only took him 15-20min time to unclog the sewer drain and like that it was done. I want to say Mike D was a down to earth guy and provided excellent customer services. I would recommend 24/7 Rooter Plumbing Co. for others who want the job done and quick with great customer service. All I hope is for the company to adjust their price quotes to be more reasonable in the future.

Sandy C.

08/02/2016 12:00:00 SA

Set up an appointment. Gave me a two hour window. I rearranged my schedule and twiddled my thumbs for 2 hours. No one showed. When I called, no apology, no explanation, the dispatcher just told me that they could be there in 30 minutes. I declined.
I am beginning to think 24/7 is the customer wait time rather than their availability.
Not cool.

Michelle C.

6/30/2020

My kitchen sink was leaking. I called and was able to get a same day appointment within 90 minutes. David came to the rescue who identified the problem right away and fixed it! Both David and the office staff are nice and professional.

Joe M.

12/08/2019 12:00:00 SA

Great service. Came out within 24 hours, fixed our sewage leak and pipe issue. Highly recommend

Lauren M.

11/04/2018 12:00:00 SA

We had amazing help from a gentleman at this company over the summer and he prevented us from having to spend thousands on rerouting pipes! Very nice guy too. Recommended!

Mele p.

06/04/2018 12:00:00 SA

Chris did an awesome job fixing our sub pump! Friendly and efficient, and honestly a life saver we are leaving for a 3 week trip tomorrow and he came over last min!

Thank you!

Jeff M.

5/23/2018

I had a full-on geyser on our water service line and 24/7 was the only company who would come out that same day. When Eddy looked at the cracked pressure valve, he decided the City had to turn off the meter first instead of shut off the valve feeding the building. The City couldn't do it. So he had to come back the next day and shut off the valve himself after the water kept blowing all night. I wish he had done that the first day. But Eddy did a great job replacing the cracked pressure valve. The cost was sky high due to the two day job, but I'm confident the problem was solved.

Daniel S.

06/09/2018 12:00:00 SA

I called to schedule a plumber to come out on Saturday morning and they had someone at my house within 90 minutes. Very quick and efficient and I would definitely use this company again. Definitely recommended.

Wendy C.

2/17/2019

We have had to use their services a couple of times and have been happy with the results. Even more than that we are happy with the plumbers themselves. They always more than kind and professional. Prices are ok for on demand service, though if you aren't having a plumbing emergency you might be able to shop around and find less expensive service.

Joy R.

06/02/2018 12:00:00 SA

This is my second time using this company. Both times we got Sean. He explains well and works efficiently. Always someone there to answer the phone, and provide immediate service/responses. Like their tracking system, so you know where the tech is. I would use them again and recommend to others.

Barry H.

06/04/2018 12:00:00 SA

After submitting a request for quote for replacing my kitchen sink garbage disposal, I got a call from Herb within about 60 seconds. We quickly set up an appt. for the afternoon (this was on a Sunday) and Damien came out to do the installation. It turned out that I also needed a new power cord, so Damien waited while I went to the store to buy one; then resumed his work and did a great job. I really appreciated the warmth and attention to detail from both Herb and Damien.

Kim Y.

5/21/2018

Besides the additional wait time, the plumber fixed our kitchen sink in a timely manner and the overall service was satisfactory. They even retroactively applied the yelp coupon for us and were diligent at following up! We would definitely recommend 24/7 rooter and plumbing to our neighbors and friends :)

Alena K.

8/15/2018

I am sorry but I am very disappointed. I told the estimate is free but they are charging $65. Also for such a small job in my opinion asking more than $6000 ??? Wow I am speechless. Material may cost $500 max. Wondering how much is per hour? If is not the gas I would do it my self in few hours. I was told that it may take a day or day and a half Don't call this company unless you are rich.

Shelly R.

10/09/2020 12:00:00 SA

I've just made John with 24/7 Rooter & Plumbing my go to plumber! The past couple of times I've called 24/7 Rooter & Plumbing John was dispatched. He's provided excellent service for toilet and sink problems. John took the time to diagnose the problem (which turned out to be the cartridges needing to be replaced) and make the needed repairs. He explains exactly how things function and the purpose for the parts that need replacement. Our tenant is elated! For the fist time in 2 years, the toilets are working better than ever! Previous company's I've used had said there was nothing they could do to improve the flushing, that it was was a system wide plumbing problem, even after the toilets had been replaced. Thank you John for the great work. As I said, you are my go to plumber for the San Francisco area from now on!

Melissa K.

5/27/2018

Great customer service and response time. They came out within an hour of calling on a Sunday of Memorial weekend. We called about a leaky hot water valve to our stacked washer/dryer. It ended up being an old hose, so we were just charged for a service call. We opted to not have the hose replaced because we're getting a new washer/dryer installed this week. I would definitely call them again if I had an issue. They called to follow-up afterwards and I really appreciated it.

William G.

5/19/2018

I was house-sitting for a friend in the city and, just my luck, the main sewer line backed up into the laundry room. Pretty gross experience. I couldn't reach my friend (he was in Colombia) and so I had to take care of it. Another friend recommended 24/7 Rooter and I'm glad he did. Sean was on time and handled the job quickly and efficiently. And for a good price.

Stacey R.

5/14/2018

Very happy! Yesterday on Mother's Day I had the family over for long dinner and for some reason we had a bathroom issue and it was a bit late. I called several places and the only one that answered my call was this place. What quick and great service! I really couldn't believe that not only did they come out on Mother's Day but that they fixed issue on the spot. The very polite serviceman and the lovely young man who answered the phone were very pleasant.

Corinne W.

5/16/2018

Called around 9:30pm and they had someone out within an hour. My tub was backed up with disgusting, brown water almost all the way up to the brim. The plumber came out and was able to get the clog out from an outer pipe so that it did not ruin our bathroom. Our plumber was very nice and upfront about payment before continuing work. They normally charge for a consultation, but will waive that fee if you get your service from them.

Robert T.

5/25/2020

I called them early morning on Memorial Day for a leaking kitchen sink drain and Plumber Dave arrived at the scheduled time at 10:30 am. Their communication system is awesome; you can track their arrival on a map exactly the same as Uber or Lyft. They even text you a photo of the plumber along with a little bio describing their experience and hobbies. Call me a satisfied customer.

Mike L.

5/17/2018

I need a plumber on Sunday to determine what was wrong with my water heater. I called 24/7 Rooter and Plumbing and a plumber arrived within 20 mins. He took a look at the water heater and determined what was wrong and gave me quotes about the various options. Very professional!!
Thank you

Nancy L.

11/12/2016 12:00:00 SA

I could not get hold of my plumber, so called 24/7 rooter & plumbing to take care of snaking my upstairs shower and toilet, which had been backing up into each other. Additionally the toilet was leaking water at its base. 24/7 came out on time and said the job would cost $225 and take 20 minutes, which I thought was pricey, but I didn't have a better choice. After showing the service person my clean out drain on the outside of my house which clears clogs to the sewer, installed so these folks don't need a heavy duty rooter upstairs, the service person didn't seem to know what that was.

After he spent about 30 minutes trying to clear the drain, the shower now had about 1 inch of sewage in it. He said he'd have to call in another man to heft a 250 lb. rooter upstairs, that they would have to take the toilet off its place on the floor, and that it would be another $200. I can't be sure if this was a bait and switch tactic but it felt like it.

Although upset, I could not now use either shower or toilet so I said yes. My daughter waited for them so I could go to work. As I let the first person out the front door, I saw raw sewage dripping down from cracks in the paint above the door trim. I asked if a pipe had broken to cause this. He said no. The second man with the heavier rooter came about 30 minutes later, and my daughter said they were here about 2+ hours.

They finally cleared the clog, but had I stayed I would have wasted about a half day with this. Their equipment left sewage and some very sticky adhesive all over my bathroom floor, two bath mats, and shower floor, they used several good bath towels without permission that had to be laundered, and got black adhesive and other grime on my expensive wallpaper, which I haven't been able to get off. Additionally, my daughter spent over two hours cleaning up. I will never use these folks again.
Nancy Y. L.

Hazel K.

5/16/2018

Chris showed up late in the evening to save us from a broken water pipe in a wall behind a beam. He was very transparent about the estimates before he got to work and quickly got to the source of the problem.

He sawed through a bunch of obstructions to quickly get the leaky pipe capped so we could turn on our water main and be able to function as a household again.

He also provided an estimate for a full replacement and if we didn't already have a regular plumber, we would have definitely taken him up on it, he did great work at short notice!

Filip S.

7/21/2019

Our building had a backup due to tenants just pouring anything and everything down the sink drain. After spending hours trying to snake the drains ourselves we called 24/7 Rooter. Alberto A. came out and was fast, efficient and was just a good dude from the city. I was really happy about the service, will definitely call back if I get another back up.

Ryo K.

10/23/2016

They do really professional job and are so faithful.
Our toilet was clogged and we had a big trouble that we couldn't handle by ourselves but they came over in an hour despite Sunday and tried everything they can step by step. Each time, they asked permission to go to next step very sincerely which was favorable to me and fixed it even though that was tough thing that took almost half day.

Naomi M.

7/25/2020

Sean showed up promptly (only 75min after making the appointment, on a Saturday evening!) and quickly resolved our blocked kitchen sink issue! He snakes all the way down past our surrounding apartments and cleaned up nicely afterwards too. Sean was professional, wearing a mask, super friendly and very efficient! Great service and great result. And he gave us some music tips too!

Rucha P.

5/20/2018

I recently had the opportunity to hire rooter and plumbing for my bathroom plumbing troubles. They have the most awesome service!

Being a Sunday my apartment complex didn't have maintenance. I called rooter and plumbing frantically and within minutes they had a plumber dispatched to come to my apartment! The dispatch service was super prompt and efficient! Will definitely hire them for any future needs and you should too!

Carla C.

9/29/2020

I can't say enough about the excellent service from Manuel M at 24/7. He explained every option regarding my clogged bathtub drain, there were no surprises when it was time to settle the bill. Manuel also gave me some tips on how to avoid clogged drains in the future. He wore a mask as did I and wore booties over his shoes. Best experience ever!

Soraya H.

9/29/2020

My experience with this plumbing company has been excellent. Mike their plumber came over to check for a leak and he was friendly, knowledgeable, honest, and clean. He resolved my problem quickly. I would recommend this company to anyone. Exceptional service!!!

Andrew C.

7/20/2020

I had a clogged bathroom sink that caused it to start leaking pretty bad. Dave came over and was super clean and fast. Completely cleaned up after himself and did a solid job. Will definitely reach out again to 24/7 Rooter if I experience other issues in the future.

Lana W.

5/21/2018

I am so happy to have found this company. We needed a plumber/rooter for an emergent situation at our house and they were able to come by same-day in a matter of hours. They offered me the best estimate they could for rooting 3 drains, and it seemed very reasonable. Work was done and the problem fixed in a few hours. And, they were super easy to work with - very kind, communicative, etc. THANKS!!! We will be calling again (just hopefully not soon).

Brett C.

5/21/2018

24x7 was great! On Mother's Day I overloaded the kitchen disposal causing a backup. Mother's Day Sunday and 24x7 answered the phone quickly, scheduled the call and provided route tracking of the technician. Technician Chris was on time and took care of the clog efficiently and ensured the entire system was working properly. Definitely will call 24x7 again when we need a plumber.

Keith C.

9/16/2020

They came immediately and were very serviceable and courteous I give them a five-star rating anytime Javier was great!

Matthew J.

06/09/2018 12:00:00 SA

I had a minor emergency recently and needed to get a toilet snaked, but wasn't able to take the entire day off to wait for a plumber. All of the other companies that I called gave me a window of approximately 4 hours but these guys told me that they would arrive at two, and sure enough, they arrived at two!
I was able to meet Eddy at my house at 2:00, without sacrificing an entire day of work, and he was able to get everything taken care of and less than an hour!
Five stars for their flexibility! Five stars for the service! Five stars for the communication!

Ed S.

1/29/2019

Had a clogged toilet - trying to plunge it led to a massive water leak to the unit downstairs. Called them in desperation around 10:30 PM - Dave was there within 40 minutes. Was super friendly and informative. Diagnosed the location of the clog in minutes, said it would be about 2 hours to fix, and as promised 2 hrs later had everything back to normal again. Detailed invoice by e-mail, pictures of work along the way, along with a couple of recommendations for additional safeguards for the future. That's what I call service. Not cheap, but absolutely worth it. Highly recommended.

Chris B.

09/12/2020 12:00:00 SA

Great service called on a Saturday morning and they were very friendly and helpful and arrived within an hour, job was done efficiently and also very timely. Would recommend.

Rob W.

5/20/2018

Great job today. Came out on a Sunday and rescued us. Out main house line to the neighborhood main was plugged and fluid was backing up into our garage and bathroom.
Kudos Mr Douglas Fisher

Piyush C.

6/30/2020

Sean was great. The toilet was clogged with sewer water backing up through the shower drain. Sean worked hard to get rid of the stubborn clog and got everything in order. He also left the place clean and sanitized.

Ollie W.

03/02/2019 12:00:00 SA

We had a backed up drain that was flooding the garage, and it was getting worse quickly in the rain. Called 24/7 and they sent out Christian T. who got here in 15 minutes! He was extremely helpful, friendly and courteous. He quickly fixed our drain for what I think was a reasonable price. I will definitely call these guys next time we need this kind of service!

David H.

09/07/2019 12:00:00 SA

Happy to recommend 24/7 Rooter and Plumbing. There was an emergency plumbing issue (well, aren't they all, other than a slow drain?) on a Saturday afternoon. I put out bids for the gig on Yelp to 5-6 companies, trying to cover my bases. I got maybe a 50% reply rate, counter to what the reviews of the companies had shown. In any case, 24/7 was the only company to respond, by phone and tthen commit to a time to come the next morning.

As another reviewer has reported, they don't give quotes over the phone but, should one agree to the quote presented on-site, the problem can usually be addressed during the visit. The quote I received was $75 less than the lowest quote from the sight-unseen ones online.

The plumber was more than courteous, and every bit as efficient as he was courteous. I have absolutely nothing bad to say about the company. They are my new Go-to.

Janine W.

09/03/2020 12:00:00 SA

My kitchen sink backed up and it created a mess. 24/7 had two excellent plumbers at my house in less than 2 hours. Javier and his partner took care of the original problem and replaced some worn parts that would have caused additional issues in the near future. They made sure to show me what they were doing and why. Additionally they wore masks and took great care to keep the work space under and around the sink clean. I couldn't have been happier with their service and the repair which has a warranty as well.

Sydney L.

10/22/2019

24/7 Rooter & Plumbing was so wonderful! When I called they gave me a 2 hour window and they arrived right in the window. It was pretty immediate. I called around 2:45 and someone was at my apartment by about 4pm. Sean was wonderful! He assessed the situation, then gave us a price estimate before doing any work. Once we approved that it took him about 5-10 minutes to solve the problem. He even gave tips for how to fix the problem in the future. Would definitely recommend them to a friend!

Matthew D.

9/13/2016

What an outstanding experience: Yelp allowed me to send out quotes to a bunch of companies, saying that 24/7 Rooter responded within the hour. What they meant to say was that 24/7 Rooter would respond within 5 minutes! Wow, the Internet is a great thing.

Admittedly, the response was call to schedule a time, but when I did call they actually did schedule a time that was for just 2 hours later, which is great considering the timetables that other plumbers offer.

Then, 2 hours later Ollie showed up just as they said he would. He was absolutely professional, ensured that he understood all of the situation, and then laid out the fee schedule. We agreed on the work, and he got right to it. Within 20 minutes everything was back in working order.

From start to finish, things went just as I expected they would, which is a miraculous thing to say about a contractor. I hope I never have a plumbing issue again, but if I am thus unfortunate, I know who will be on my list to call.

Also, I doubt they'll see it but shout-out to Yelp for integrating the contact these vendors button - what a great experience.

Taylor C.

05/11/2020 12:00:00 SA

Our kitchen sink was flooded in our apartment from the upstairs neighbors using their garbage disposal. We called 24/7 rooter & plumbing and they were able to send someone out within 35 minutes which was a huge relief. The employee, sean, was very friendly and he fixed the issue very quickly. We were relieved as if the sink had flooded it could have caused permanent damage to be flooring. We would use this company again if in an emergency for sure.

Queenie L.

06/10/2018 12:00:00 SA

Prompt and excellent customer service. Representative is super friendly and response to whatever you need. Trust me when they say 24/7, they mean 24/7! I would definitely recommend it.

David L.

8/30/2020

Their ads come up with searches for 'Berkeley plumber' but they don't provide service in Berkeley. I spent time setting it up using the online chat, and the person should have known and told me that, to save everyone time.

nick p.

05/11/2019 12:00:00 SA

Woke up Saturday morning to a backed up toilet that was close to flooding.

I called 24/7 rooter & plumbing, spoke with a very nice woman that explained the process, and got an appointment immediately. A few minutes later, I received a schedule confirmation and a profile description of the plumber via text.

The plumber arrived early, quickly checked out a few different areas, gave me a reasonable quote, and got everything fixed within 30 minutes.

I would absolutely recommend them!

Ashley T.

05/07/2020 12:00:00 SA

John was a delight to work with. He arrived on time and wore shoe covers when he entered the house. He had everything he needed on hand and replaced our faculty and pipes in an hour! We really appreciated his awesome personality and quick service. Will definitely request John again!

dawn a.

05/06/2016 12:00:00 SA

Had a non-emergency toilet problem (slow drain) and they were just as fantastic as they seem to be in emergency situations. Came out within the hour and no extra charge for the speed.

Snaked the toilet and we're on our way! Fantastic friendly service as well.

Layne Z.

05/09/2018 12:00:00 SA

I called at 6:45am with a stopped up toilet...told them right away I had to leave at 8:15am so let me know if that was possible or I'd call someone else...he said ok...then someone called at 7:15am to tell me they would get a scheduler to call me...it's now 8:05am and no one ever called.

Mitch S.

6/19/2020

24/7 Rooter has saved me in times of need several times now. I had a sewer clog that caused a major sewage flood in my basement/garage just before memorial day. I called 1st thing in the morning and got right through and was told someone would be there within the hour but they pulled up 10 min later! They were able to quickly get it unclogged but what sets them apart is their customer service. Dispatcher was friendly and efficient, each person who's been out over a few visits has been great but I want to give special shoutout to Dave who was the last person to come back and really was determined to get the roots cleared, was conscientious, and very professional. Also they have a great and simple SMS based system which sends picture of the technical and their background and a tracking link to know when they are coming. This is how all service businesses should be run!

Anh L.

8/22/2020

Called 24/7 Rooter the other day. They sent someone directly within an hour. Before my technician come, they sent me a text with his picture and information. Very efficient! Will definitely recommend.

Mela J.

8/20/2020

My technician was great, I had a later time booked but got a technician to come early so great customer service. My technician was really informative and knowledgeable also made sure he explained everything thoroughly and gave me tips on how to maintain my plumbing in my house. I love using this company, they are professional and so knowledgeable when it comes to things I've needed fixed in my home and I'll continue to call them first when I need them for things to be fixed.

tyson d.

3/15/2018

We had a drainage pipe blockage which was backing up two toilets and a shower. The sewer was coming up out of the shower. We called at about 8pm and 24/7 Rooter said they could have someone to us by 10pm or first thing in the morning (8-10am). We opted for the morning shift.

The 24/7 Rooter plumber Chris arrived promptly around 8:15. Chris quickly assessed the issue and quoted us some options. Basically we just need to snake the line.

For just a snake job, it was roughly 25% - 30% above other options but Chris was friendly, efficient and willing to share knowledge.

James T.

08/08/2020 12:00:00 SA

They were fast, clean, and communicative. Job was done same day, up-to-code upgrades were explained and easily affordable, very professional all around. Everyone involved was knowledgeable and courteous. Highly recommended and will use again.

A L.

5/29/2020

24/7 Rooter & Plumbing was a life saver!!!! We had an emergency plumbing issue (a drainage back flow). We were sent s plumber within the hour. Javier knew exactly what to do, gave us options regarding the service, was professional, and honest.

Ling L.

5/27/2020

The tech came with ridiculous quote. $600 to unclog a drain that connects to a washer in the garage. I said no, thank you. So he was asking for $55 trip fees when the dispatcher insists to have someone out for free estimate. He tried to hussle me. Not recommended.

Aimee M.

5/24/2020

Dave A. was great! Very professional, on time and super efficient! Done within an hour and cleaned up everything when he was done. I will definitely call you again when I need a plumber!

Alan C.

5/24/2020

My shower wasn't draining properly and I tried myself to fix to no avail. I called 24/7 plumbing as I have used them before and been happy with the work. In spite of it being the start of the Memorial Day weekend they came out pretty quick and no additional fee. The technician was Javier and he explained everything and gave me an estimate and he started. It didn't take long to figure that the problem was in one of the pipes and they removed the pipe and could see there was something in the pipe and they tried removing. The best thing to do was to just replace the small piece of pipe . Javier then called the office and they were sending another technician to get a second opinion. He arrived within the hour and Confirmed the problem and they went to pick up a replacement part and I also wanted to get a sink fixed. They returned pretty quick and repairs were done fast and everything is good. Work and company are highly recommended and price was reasonable

Paula V.

7/31/2020

This company is great. We use them through our sewer line insurance and they are prompt (service almost always on same day as we put in a claim) and the technicians are friendly and knowledgeable, making sure the problem is resolved before leaving. Highly recommend!

Daniel J.

7/30/2020

5 stars ! John was fast and very informative. Total life saver !thank you.

Albert F.

9/26/2020

Sean showed up on time within the promised time frame. He was able to estimate the job real quick based on his experiences. He's efficient and friendly. Highly recommend him.

Leandro P.

7/24/2020

They answered quickly and send a person within an hour. The person diagnosed the problem very quickly and finished the job without a mess. Recommended

Daisy A.

09/05/2020 12:00:00 SA

Our toilet stopped working this morning and amid all the shelter in place laws in San Mateo county we were worried that we wouldn't be able to get anyone to come in and fix it. But I called 24/7 rooter and plumbing. The call was answered promptly and a service tech came within the hour as promised. The tech was very courteous, diagnosed, provided pricing and fixed the issue within half an hour.

Lana T.

6/17/2016

It maybe sound silly to brag about a new toilet, but I want to compliment a great work that has been done! We had a leak in between the floors and they were easy to reach and make an appointment. Determined the problem, came up with the solution and fixed it right on the spot in a neighbor unit. We've decided to change our outdated toilet instead of fixing the old thing. Daniel was instrumental in helping us to locate the distributor, bought it for us, brought it over and installed it for us on a day we were able to be home. The hole thing just took a couple of days, started as a disaster, but ended up beautifully, thanks to Daniel. Excellent service and great job Daniel!

Chaz U.

6/30/2019

I was told that the tech would arrive in an hour, but happily Alberto arrive in less than 15 minutes. He saw what needed to be done and he worked at the repair was 100% completed. That is no leaks. I recommend 24/7 Rooter & Plumbing unreservedly.

R D.

4/20/2018

I called this company on a Sunday evening to schedule a weekday appointment to evaluate my kitchen sink, which had clogged beyond my capabilities, and apparently taken our garbage disposal with it. I was grateful to find a company with wkd and evening answering services, and felt relieved when our plumber showed up, albeit a little late. He was friendly and took a quick look at the situation before offering up three different quotes with three very different and staggering prices. His professional suggestion was to replace a pipe, the entire garbage disposal unit, and clear the clog for a whopping $1500+. The other two quotes were about $500 less each and for slightly lesser services - still not sure what they were or why they were even offered if the problem was so clearly that everything needed replacement. What got me was how quickly he made his assessment, literally without evening looking at or doing anything other than staring into our sink and wiping the garbage disposal and sizing up the dust on his finger as corrosion indicating it's demise.

Ultimately, as I am a renter, I couldnt make the decision to replace parts like this without my landlord's consent anyway, so I forked over the house call fee and requested an email of the quotes to share. For whatever reason, I was told that this would only be possible if I selected and paid for one, which makes no sense. The quotes were prepped in some app that was clearly displayed on an ipad, so idk why I couldnt even get a screenshot of it sent to me at worst. Still, I'm not the expert here so I wrote down what I could and told the plumber I would follow up asap once my landlord got back to me, even though I got bad vibes.

I'm so grateful I did, because she immediately balked at the quotes and sent out her own plumber, who fixed the situation by simply clearing the garbage disposal (which had some mysterious plant bark or something jamming it) and called it a day. It's been a couple weeks now with daily use and the sink/disposal unit couldnt be better, so I know his fix was sufficient.

Ultimately, I'm writing this review because I do think I was taken advantage of by this company. not even so much because of the price, because it is in their right to set high fees (a new disposal is only $100-$350 tops though), but because they hastily recommended a huge overhaul that wasn't necessary. At the end of the day, they were dishonest in not doing a thorough inspection for me and in recommending something that may have been the plumber trying to take advantage of me, a relatively clueless consumer. It's imperative that companies offering specialized services like plumbing and home repair be ethical and honest.

Carol B.

6/25/2019

My problem was a clogged kitchen sink from too much garbage disposal use when cleaning out my refrigerator. Called Sunday evening to schedule a Monday morning service call. Used their instant messaging system to get the process going which worked well. Someone called me to set up an appointment and explained the $65. Service fee. Asked what they usually charged for a rooter job typically, but she said they didn't have that information. Set up the appointment. Got a text the next morning that Eddy was on his way and he arrived well within the window. They include a picture of the the serviceman and his experience so you know who to look for.

Then the shock! They wanted $500+ for a simple power rooter job. And if that didn't work, it went up to $1000!! My husband had a whole new garbage disposal and new plumbing done while I was on a trip a month ago for less than the first quote. I admit, I did not do my due diligence and check to see what this kind of service would typically cost (anywhere from$109 to $273 as I found out while Eddy worked.). Eddy was polite and efficient and made sure all worked well. He did one rooting with the power rooter and the clog cleared. He went out to the truck to talk to the office to see what he could do about the cost and I did get about 25% of the cost knocked off, but, still, I think that is way too high.

So, I am satisfied with the service and Eddy, in particular, but I would probably not recommend this company due to its business practices and cost.

Jamal J.

05/01/2020 12:00:00 SA

We had an emergency flood in the middle of the night as our kitchen sink was clogging and started spitting water back up. Amid the covid-19 virus many places wouldn't come to our building. Thankfully Dave was able to come through a DJ take care of things. Really happy he did to and did it in no time and made no mess as he cleaned up right After. He was in and out. Highly recommend.

B B.

07/06/2020 12:00:00 SA

Sent 24/7 Rooter & Plumbing a message through Yelp. Company responded via Yelp within a couple hours. Called and made appointment for next morning. John D. showed up on time; completed the job in 90 minutes. The company uses an online tracker for its vehicles, so you know exactly when the service person will arrive. The tracker email includes a photo of the service person, too. Five stars. John D. has earned his employer a strong recommendation and a repeat customer.

Jeffrey M.

06/02/2019 12:00:00 SA

Saturday afternoon. Yikes! backed up drains.... Called 24/7. They were not the first I called but, they picked up the phone. All others did not!

They said they would be at my address in 60-90 minutes. It was only 30!

Sean was the service man. He listened to me.. I listened to him. He was able to determine the location of the blockage right away.

He went to work. The first attempt the piece of equipment was not effective. He did not give up and used a longer snake. And not to steal any other companies thunder but away went troubles down the drain......

Also need a pipe replaced, you guessed it, Sean had the part and did the job.
Needless to say, was a good experience dealing with 24/7.
Yes, there was a bit of a bill due at the end. The alternative, no commode, no dishwasher, no shower. O.K.... I'll pay.
Here is a special shout out to Sean..... Good work and a customer service orientated employee. How many of you say that these days in the era of rude and could care less business people . Here is to 24/7 and here is to Sean

Kate L.

07/01/2020 12:00:00 SA

Our toilet began clogging repeatedly until we finally couldn't get it unclogged ourselves. Contacted 24/7 Rooter and Plumbing and they sent someone out within two hours. David was very professional and communicative, keeping me updated at each part of the diagnostic process, and fixed the issue promptly. Highly recommend for a fast, professional and reliable service.

Jeff S.

5/28/2019

Called them for a clogged drain backing up in my garage on Memorial Day. They had a person at my home in 3 hrs and opened the drain and cleaned up the mess. I've used them twice over the last couple years and each time they've done a very good job.

Todd M.

6/29/2020

David from 24/7 was excellent. He identified the issue and tackled it with professionalism whilst also provoke some sage advice on how to deal with future issues

Nathan R.

6/28/2020

This review is in response to an encounter with the plumber sent to my house.The plumber that arrived at my house to repair my garbage disposal was named John. He commented during the repair saying Oh you must be rich, only rich people have garbage disposals. John was able to repair the disposal and we were just finishing up signing off on the bill when he said an abrupt racial micro aggression directed towards my partner who is Black. John asked my partner why are they getting rid of Aunt Jemima? I liked her. Mind you this was completely out of nowhere and he would have never said this if my partner wasn't Black. This left a very bad taste for both my partner and myself and I will not plan on using 24/7 Rooter Plumber again if we are going to be subject to racial insensitivity like we experienced during this service.

Dwayne R.

4/19/2020

It's a Sunday during COVID shelter in place orders. Our kitchen sink backed up. I solicited estimates from yelp and within minutes got responses. I called the 24/7 Rooter Plumbing phone number and set an Appt ( seamlessly. Within 30 minutes Javier was at my door. He was very professional and followed social distancing protocols. He provided an estimate, did the job, and cleaned up. Communication was perfect.

C O.

03/02/2020 12:00:00 SA

Great response and service by both Sean and Mike. We had trouble with a backup on a Sunday evening and they responded within the hour! Work had to be continued the next day, and it was done with efficiency and professionalism. Communication was very good - texting of their arrival times and being able to track them was very convenient and reassuring. I would definitely call them again!

Michael K.

08/07/2020 12:00:00 SA

Called a few places for a clogged sink, and they were the only one available same day. John arrived within 45 minutes of calling them and immediately started working on the sink. He was very helpful in explaining the possible reasons the sink was clogged, and also exactly what he would be doing to fix it. He went above and beyond, clearing out the pipes for almost 30 ft., and making sure that all other pipes and drains were clear. It is very clear that he will take extra steps to ensure everything is working before he leaves

Tyler B.

6/19/2020

From start to finish it was a smooth process, professional service that I will use again in the future.

Ernest C.

04/11/2020 12:00:00 SA

Bath tub got clogged Friday night. Called 24/7 Rooter & Plumbing Saturday morning to get an estimate. The receptionist was nice and easy to talk to. The technician, Dave, came within 45 mins. He assessed the situation and gave us his best estimate, price may not be the best but Dave is very honest about the situation (got a stopper rod that refused to come out). I decided to go with it and end the nightmare. Dave pulls his magic to remove the stopper, cleared up the clog and everything back to normal within 20 mins. Will use them again if any problem. Thanks Dave!

Stephen H.

6/17/2020

Our technician showed up exactly on time and introduced himself. We had received a text with his name and photo ahead of time, so we knew who to expect. David asked excellent questions about our issues, showing his years of experience. He then told us exactly the procedures he was going to do and checked in with us each step, making sure we understood what was being done. His clean-up was thorough. David was very polite and informative during the entire process.

Tad W.

2/23/2020

Contacted them on a Sunday morning about a leak, they were able to come in the afternoon, and fixed it quickly. Thanks!

Emily L.

4/27/2019

I placed my original call at 7:26am on a Saturday about a clogged toilet (the only toilet in the house), and Dave was at my door at 7:44am. He explained and showed me what was wrong, had all the parts he needed, and had it fixed, tested multiple times, and was out the door by 8:20am.

Ormot O.

1/28/2020

If I could give a zero star to this plumbing/rooter company, I would. I hired this company to unclog my sewer line last week-end. It was an emergency job. The company sent Sean. I noted to Sean that the bottleneck was located in the north side pipe that's connected to the main drainage pipe beneath the street, so he needed to snake the drain from the sewer access located outside the property and push his snake towards the main pipe. He did just the opposite. He snaked the drain pipe going into my property. I pointed it to Sean, but he said he was having a difficult time positioning the snake to the correct direction. He finally repositioned his machine and snaked the drain from inside the property towards the street. He still could not unclog the sewer line. He kept telling me that the sewer pipes had most likely collapsed and the line connecting my sewer pipe to the main pipe was clogged by debris. This means that the only option was to dig and replace the ruptured pipe which is an extremely expensive repair. I informed Sean that his assessment was wrong and I believe my children had dumped a load of baby wipes in the toilet and it had caused the back up in my sewer line. He laughed, refused to listen to me, and bragged about his 8 years of experience doing the job. Then he proceeded to sell a more expensive service called hydro jet. This would increase the cost from around $500 to almost $900. Let's pause for a second. First, he said he thinks the pipe had collapsed in which case hydro jetting the sewer line would be useless. So why was Sean upselling a more expensive service if he thinks it would not solve the issue? I declined and reluctantly paid almost $500 for NOTHING! I called and made an appointment with a different plumbing/rooter company as soon as Sean left my property. Within 30 minutes this other company was able to fix the problem and the cost was only $255. My conclusion is that Sean is either incompetent or he was trying to sell a service that was not needed. I would NEVER recommend 24/7 Rooter & Plumbing to anyone!

Cheryl E.

1/13/2020

24/7 rooter and plumbing responded quickly and coordinated an appointment when it was convenient for us. Dave showed up on time, was very communicative about the cause of the issue, and quickly resolved the issue. Compared to another company I have used in the past, a 6 pm - 8 pm time slot was a non issue and I appreciated their flexibility! We will use 24/7 rooter and plumbing again.

S S.

02/09/2020 12:00:00 SA

Serive was awesome. Eddy was amazing. He really took a problem that I thought was impossible to figure out and fixed it. I don't know what I would have done. He is so professional and quick. This is a great company. Thank you!

Raluca P.

3/22/2020

Technician was dispatched within minutes. The work was complex, but Javier did an amazing job. They also include a 30 days warranty on their work.

Jennifer K.

5/26/2020

Sunday, Memorial Day weekend, pandemic. Hot water heater floods our utility room. Within an hour, Dave arrived, calmly assessed what was needed, helped me value price the options, and started on the job within an hour. Very reassuring, offered lots of extra info. Not an intimidating high pressure sale, and I was over a barrel, and could very easily have been taken advantage of. Very professional.

Brenda W.

01/06/2020 12:00:00 SA

I have used 24/7 Rooter & Plumbing multiple times for our apartment rental in the past. Tonight I am using them for a clog in my kitchen pipes/garbage disposal. I used another plumber in the past for my apartment rental but they were only open M-F from 9-5. Anyone who has had a plumbing problem knows that problems never arise during that time frame - thus, this is why I love 24/7 Rooter! I cannot take half a day off of work to wait for a plumber. They text you a photo of the plumber before they arrive. I was able to text the plumber with follow up questions after they left. So easy! They do experience peak periods and I have had to wait, but I think that was due to the heavy rains one time.

Saheed K.

07/07/2020 12:00:00 SA

They were here in the middle of the night when my toilet was flooding. They were so nice and super quick. It only lasted a good 5 minutes. They were her in less then 10mins. They weren't grumpy, they had a smile and they were really nice. The main part is they were really considerate of my house and didn't make a mess.

Steven H L.

03/11/2020 12:00:00 SA

We reached out to 24/7 Rooter and Plumbing to help hook up our clothes dryer. I had tried to do the job myself, but had over wrenched the gas connector and didn't want to cause a leak. John from 24/7 arrived within a couple hours of my call and was not only gracious and helpful, but he taught me how to do the job. He then went the extra mile to help me hook up our dryer outlet pipe and advised me that our hot water heater was at a dangerously high level. By the end of the appointment, we wanted to have him in for dinner! Can't recommend this service enough.

Álvaro P.

12/14/2017

Steve was very fast and did a great job getting our sink unclogged without needing to replace our pipes, which were a bit damaged, saving us money.

Krishba R.

10/25/2019

I've been calling Dave for a few different plumbing issues over the past year. He's been amazing at quickly diagnosing the various issues and and efficiently talking about the various solutions. Dave is my go-to plumber!

Atasi P.

10/03/2018 12:00:00 SA

Had an emergency situation with the main sewage line getting clogged and a lot of sewage ending up in the bath tub. I was lucky to have them send someone even though it was already 5 pm else would have had to look for some place to stay until this was fixed. Joseph was very professional and let me know of all the options in advance. Savior!

Laurel B.

2/17/2019

After calling a couple of other companies who only had voicemail and didn't get back to us, we went to the 24/7 Rooter website and used the chat feature. The chat was super helpful to understand what services were available and in what timeframe. Then, calling to schedule the appointment was easy and they followed up with a confirming text. Christian and Marco arrived within the 1 hour window we were given and they were very professional and super nice. Easy to talk with and work with. Yay!!!!!

Ali P.

2/27/2020

I had an amazing experience with the company and the plumber they sent out. Although our issue is much bigger than originally though, he would not give up and tried absolutely everything he could think of. The company estimated he would show up between 8 pm and 9:30 but he showed up right at 8 and dedicated 2.5 hours of his night and then offered to follow up again the next day. I really appreciated his efforts and would absolutely call this company again.

Caroline S.

12/21/2019

After calling 6 plumbers, the only appointment I was able to make at short notice was with 24/7. Ryan arrived as planned and was great! He was knowledgeable and gave us options once he diagnosed the issue with our sump pump. Now we can use our kitchen and bathroom again !! Ryan was efficient, pleasant and respectful - we'll call them again next time for sure

Marty G.

05/05/2020 12:00:00 SA

After working with Corna virus patients, 8 came home to a HUGE water, black garbage, gallons of water mess all over my kitchen. My hoa plumber told me he would not come , but thanks to Ed he saved the day. He arrived with 20 minutes of calling and fixed the plumbing problem which was in between the walls. Hire Ed, he was AMAZING and knowledgeable! Not all plumbers are created equal. Will call Ed for all and any future plumbing problem.

Effi F.

11/23/2017

Chris was my thanksgiving miracle. Our kitchen sink was clogged just before we planned on hosting a Thanksgiving dinner to 15 people. I called several local plumbers and no one would answer or come on thanksgiving. We were desperate and already prepared ourselves to cancel the event. 24/7 picked up at 8 AM, took the details and by 10 AM Chris showed up. He worked hard for more than four hours to solve the issue and he didn't give up. Every time something didn't work he said You guys have people coming, I'll make it work. Eventually he unclogged the pipe and we were good to start cooking at the buzzer. The price wasn't bad for all of the hard work and hours he spent. Thanks Chris!

Pradip M.

2/25/2020

i had emergency and called for faucet installation and on installation day they call me 7am and cancelled my appointment and left me with no option

Logan A.

11/23/2017

Fantastic service, Garrett came out to help us, Thanksgiving day, and was professional, thorough, polite, and very effective at clearing out our kitchen sink. Huge thanks and highly recommend!

Allison B.

4/30/2020

My toilet flooded in the middle of working from home during shelter in place. Dave was over within 20 minutes of my first call- very quick, professional and understanding. Very grateful for his quick fix!

ELSA C.

12/01/2019 12:00:00 SA

Quick efficient service. Dave was professional along with his assistant, they explained the problem and solution.

Bryan B.

09/07/2018 12:00:00 SA

They paired me with a seasoned professional that came out and took care of the problem within hours of my service request. I prefer to find a small business for this sort of work, but it turns out they dispatch to small businesses that they've vetted so I feel I can be sure of quality service.

Chris H.

4/26/2020

I had a broken old water pipe in the back yard...water actually gushing out and it was a Sunday. Usual plumber wouldn't come so I called these guys. Dave came within 30 minutes and quickly and efficiently got the water shut off and repaired the old pipe. He was kind and careful about the Covid stuff. I'd call them again in a heartbeat!

Eugenia P.

01/03/2016 12:00:00 SA

EXCELLENT SERVICE!!! I would use 24/7 Rooter and Plumbing, again and again!!

I had an apartment tenant toilet leak and the Water Department saying I had a high water usage. I could only have the plumber come to the property on a Saturday or weekdays after 8pm.

I could not find a plumber to come out to the property. I was told by other competitor plumbers that they would telephone back to schedule an appointment. No one else telephone back to HELP.

24/7 Rooter and Plumbing HELPED!! Thank you. Will use 24/7 Rooter and Plumbing!!

Nick Y.

11/17/2017

Chris Hall came out and did a great job, couldn't have asked for better customer service.... he was quick, knew exactly what was going on and cleaned up the place better than it was when he showed up. Company would be wise to keep this guy around

Riley H.

04/04/2019 12:00:00 SA

I'm about assigning a job due to the views i saw. i can't make any positive comment yet till he come around and work in my house.

Robin W.

7/24/2015

My regular plumber is a one-man show and so when my toilet clogged, he was on vacation but my need for a functioning toilet was not. Based on good reviews here, I called 24/7 and had a plumber in 90 minutes. Not cheap, but he seemed to know what he was doing -- the clog was easy to fix but he pointed out a piece of the plumbing that was problematic, and it was no additional labor, just the part.

James D.

10/24/2017

Had a little back up in a toilet sat. Afternoon ofcorse. Called a couple of plumbers to no avail.. booked till late . Told a friend up the street and he recommended 24/7. Boom they were there in 45 mins. And fixed the problem with a little extra advice to spare . Highly recommend

Scott W.

04/09/2020 12:00:00 SA

My kitchen sink was backed up and I couldn't fix it myself. I tried calling another plumber that I had used previously, and had gotten good service, but he didn't respond to my call. He may have been closed due to the coronavirus, but I still needed a plumber to solve my problem. My neighbor suggested this company, I called them and they were at my house in under an hour. The service call was completed in about 45 minutes and my problem was solved.

Tricia S.

12/13/2018

Total scam. They will not give you a quote by phone on basic services. You have to pay a $65 service fee for them to come out and assess your issue.

David T.

04/06/2020 12:00:00 SA

24/7 Rooter & Plumbing was easy to work with and very responsive. I had a water heater problem and they replaced the thermocouple the same day I called them.

Paul T.

04/04/2020 12:00:00 SA

Had an emergency repair on water heater. Dave arrived on time, was very polite, and communicated all possible options before proceeding with recommended repair. Thanks Dave!

Samuel R.

07/03/2018 12:00:00 SA

The service provided - from the scheduling to the repair service- was amazing. I requested a quote through Yelp in the morning and I got my kitchen sink drain fixed that same day afternoon. The communication was flawless and Chris H was impressively fast and very professional in his job. If you want to make sure your plumbing problem will get fixed, this should be your go-to.

Bill J.

05/12/2020 12:00:00 SA

This is the second time I've used 24/7 router each time they come out they work really quickly really cleanly not the cheapest place in the world but the best service I've seen in the city and years

Tiny G.

3/29/2017

OK, first the good news (plus two stars): they answer the phone and they show up relatively fast. So if you have a plumbing emergency, 24/7 is for you.

Now the bad news (minus three stars): they are the MOST EXPENSIVE plumbers in town, bar none. They also did an unnecessary job on my sewer line that did not fix the problem, and they charged me $6,000 for it. Then they wanted to charge me another $12,000 (total of THREE TIMES the eventual cost) to actually fix the problem. And they didn't finish the job. So if you have a relatively big project, find another plumber.

Wolfram A.

11/09/2017 12:00:00 SA

Available on short notice on a Friday evening. However, $300 for clearing a kitchen sink was about double what a competitor charged.

Florlina A.

11/07/2015 12:00:00 SA

Last night my daughter heard a gurgling sound coming from her bathroom toilet. My husband flushed the toilet and noticed it was draining very slowly. He attempted several time to clear the blockage with a plunger. Shortly after, we noticed sewage backing up into a drain in our garage. This was at 10:30 at night.

We called at least 5 24 hour plumbing companies. We waited an hour for one of the companies to call us back after we spoke to their dispatch. No one called back. So we called 24/7 Rooter and Plumbing and this was the only company whose plumber, called us back! Mike called us back within 20 minutes. He arrived shortly thereafter. By this time it was after midnight.

He quickly diagnosed the problem and went to work. While snaking the trap, he found a pipe in our drain! WTH?! Apparently, this was left behind by a plumber who was working on our next door neighbor's drain a while back. That's another story. BOO!

Mike partially cleared the blockage and couldn't remove the pipe which was wedged in our main drain. He came back this morning to completely clear the block. He was finally able to remove the pipe that was wedged in the drain. It was 4 feet long!

He cleared all of our drains. Yay Mike!

Concetta B.

3/15/2020

Our toilet totally broke and we didn't know what to do. Basal from rooter rooter came within the hour, explained the cost, and fixed the problem. He was professional, kind, and explained everything. The problem was totally fixed and I couldn't be more grateful. He alsoo helped by talking to our landlord, communicating with our neighbors, and helping. I will absolutely call and use this service again.

Lauren D.

04/03/2017 12:00:00 SA

I absolutely have similar experiences to a lot of other postings. I was using 24/7 for the last few months for emergency work in my San Francisco office. Because they showed up within a few hours every time I had an emergency I continued using them.

I recently decided to have the bathrooms of the office renovated and was trying to use 24/7 to do some of the work. I had the quote far in advance and everything was also scheduled in advance to ensure that the timeline was adhered to. My original quote did not include changing out the six faucets, because I was told that it was dependent on the type of faucet I purchased and I hadn't yet nailed down which one I was going with.

They arrived on time and began the work I was quoted. I said that I had the faucets and the tech said he would get a quote for me. I asked how long he thought it would take to do the work and was told it'd be an hour or two to switch all of the faucets out.

The first number I got back was 2k, when I said absolutely not, he came down to 1500 and, finally, 1k. I was supplying all of the hardware and they are trying to charge $500 per hour to do simple swap! So disgustingly overpriced.

I ended up doing the work myself the next day. Took me about 4 hours and my faucets are leak proof. That's more than I can so for the p-traps that got replaced. Three of them didn't have the rubber gasket and one of them wasn't fully tightened.

The amateur plumber (me) had to go back and fix the mistakes that the tech made. Absolutely ridiculous.

Dan H.

09/01/2019 12:00:00 SA

I called them today for service, they were fast, but would not even give a quote over the computer. Service tech showed up within 30 minutes and no problems there. Simple mainline clean out, had it done several times in the past, which never costs more that $180.00, yet today this company decided that it worth $495.00 to do the 15 minutes job, that includes pulling the machine out of the truck and clean up. Is it the neighborhood, or just greed, I am not sure, but will put them on the list not to ever call again.

Stanley L.

5/30/2017

Had an emergency and called a little before 6 A.M. Scheduled an appointment for 7:30-8:30 A.M. They missed that appointment, and said 'maybe' they can find someone for later, and would call back. Decided to call another plumber, who got here within 30 minutes after I called and canceled my call with these people.

What part of 'emergency' did they not understand?!?!

Sara G.

10/26/2015

Such a nice and helpful plumber! He came over within a couple hours of me calling and he found our leak immediately and helped me get it under control! Even though it was a problem with our fridge, he made sure that the leak was stopped and he gave me advice on contacting the appliance manufacturer.

Thank you so much!

Marie P.

9/23/2018

Professional, honest, friendly. I called regarding going a clogged pipe. They arrived quickly and was able to unclog my drain. They discovered we have a root issue and told us to plan to have this fixed in the near future. We will defintely use them for all of our future plumbing needs!

Cameron I.

2/26/2020

Very quick and professional. Came within a couple of hours and was able to quickly fix the problem with our kitchen sink. They also did a great job replacing our garbage disposal in a separate visit and fixed a few issue with one of our toilets. Overall would definitely recommend.

Edwin G.

12/17/2019

Javier and his partner quickly unclogged my bathroom sink. They were both courteous and professional. They did their job without leaving a mess. Thank you!!!

Van O.

2/23/2020

My garbage disposal had fallen off it's brackets and I called 24 seven and their technician showed up on time did a great job cleaned up after he got through I was very friendly and I would definitely use them again. Very happy.

Jesse B.

1/20/2015

- My kitchen sink backed up and would not drain.
- I called around 8pm and got their answering service. I received a callback in just a few minutes.
- Plumber was at my house around 11pm. He was friendly but told me that he was on hour 13 and looked like a zombie.
- Plumber was unable to successfully rooter the pipe. He blamed it on tiredness and equipment problems. He instructed me to call the company again in the morning to have them send out another plumber. They did not charge me for the unsuccessful attempt.
- I called first thing in the morning (7:30am) and still haven't heard back. It is now 11am (update: I finally received a callback after noon).
- I'm calling someone else due to their lack of response and unprofessionalism.

Andrew G.

2/20/2020

The good: Good customer service; competent people answer the phone quickly, send guys around quickly, they call when they're on the way and come when they say they will.
The bad: first guy charged a lot but the problem (toilet leak and back-up) recurred even worse after a couple of days; second guy came, said the city line was at fault, did some kind of high-pressure line cleaning. I am now over $1000 into this. Then the problem recurs even worse and the toilet backs up and leaks again, through the wax seal the first guy supposedly replaced!
The good again: they sent out another guy, clearly sharp and competent in a way the first two weren't, he pointed out and fixed a problem the first guys hadn't even noticed, and didn't charge me. Said it was on the other guys. I think he's a supervisor so he had the power. So, if you get the right guy, they're fine, but one out of three is not acceptable. Maybe I got unlucky. All I can say is, ask for Mike!

Makram A.

12/12/2019 12:00:00 SA

Stanley was rofessional, knowledgeable, on time, and was able to come out after 5 pm. He fixed my garbage disposal promptly.

W B.

2/17/2020

Excellent service, on time and offered discount...making a lousy situation as good as it can be.Javier was friendly and courteous.

S O.

12/08/2019 12:00:00 SA

We had a back up of outside drain and 24/7 Rooter and Plumbing was very responsive. Their plumber was early (!) and very helpful and competent. Our drain was cleared in no time! Great experience.

Ariella C.

02/12/2020 12:00:00 SA

Had a great experience with Technician Dave he was thorough and clarified all the problems I was having. My pipes underneath the kitchen sink were corroded and could not be placed back after I decided to undo them to take out a clog. This was on Monday night around 10pm, 24/7 Rooter was great at calling me early AM the next day and had Dave out to my home bright and early to get it fixed. Dave went the extra mile to make sure the clog was completely gone and gave me some advice and suggestions on the future of some of the pipes since its an older home. Pricing was fair and Dave did a great job at triple checking that everything was working properly. Highly Recommend, great service!

David K.

12/04/2019 12:00:00 SA

Called on a Sunday for a clogged main. Sean was there within 3 hours and quickly diagnosed and fixed the main by hydro jetting. I was able to easily resolve a tenant problem from the East Coast. Will use them again.

Michele C.

02/09/2020 12:00:00 SA

The washing machine backed up and spewed water all over the room, the sinks both backed up as well, so after snaking both with no results, decided a professional needed to be called in. Noble arrived exactly on time, educated me about plumbing (!), and had the drains cleared in a matter of 30 minutes or less. I would recommend this company to everyone -- kind, considerate, efficient and knowledgeable.

David I.

02/04/2020 12:00:00 SA

Our toilet was leaking - wasting way too much water - so I did a quick search and found 24/7 Rooter & Plumbing. I requested a quote on Yelp and they responded in minutes. They arrived in less than 30 minutes, and in no time my toilet was fixed, like it was brand new! I truly appreciate David B. and him walking me through the process and answering all my questions. He definitely took customer service a step further, which I greatly appreciate. I am very happy with their service! Thank you

Nancye M.

6/24/2019

These guys are nice and responsive but way overpriced. When I asked them to explain my $850 plumbing bill (I had a spoon lodged in my kitchen disposal) they said well you have three days to cancel our service if you like. I canceled the service and my husband was able to fix our sink. If you're desperate and have money to burn, they're great but I recommend shopping around.

Laurette F.

1/18/2017

I called these guys about a clogged toilet. Seemed like a basic service. While the dispatcher was pleasant (ergo the 3rd star) she was unable to give me any kind of price range. The plumber was supposed to come out and assess and then give me a price. I doubt I would have someone come out, look at my clogged toilet (yuck) and then tell him/her I didn't like the price. So instead I called my other plumber Precision, who while expensive at $145 a pop at least allowed me to know up front what I'd be on the hook for. I would highly recommend this agency at least give a range.

Rachel B.

3/25/2019

Awful!! They said they would come between 6-8pm to fix the water heater. At 8:30pm I get a text saying tech on the way. At 9pm he calls and says he'll be there by 10:30pm. No show, no call. I call the company and they said they would contact him. A half an hour later and 11pm on a Monday and still nothing. I call back and they said all they could do was put in another request to contact me. I canceled. Avoid this horrible company.

Wenfu F.

08/01/2017 12:00:00 SA

Our faucet in bathroom suddenly broke in the night, the water is everywhere and keep jetting out. We couldn't find the switch of the water for the house anywhere. We called 24/7 Rooter & Plumbing for emergency help. Damien came in 30 mins from San Francisco to Millbrae. He fixed immediately. Damien is very nice. The charge is fair for this calling out during late night. Thanks a lot.

Johnson H.

1/24/2017

Cleared issue, tennis ball in clean trap. thx Daniel. And I figured out how to remove the ball.

Marla V.

08/01/2017 12:00:00 SA

Garrett was professional, nice and he was finally able to clear our tub, it drains perfectly now.
He also gave us suggestions to keep it from happening again, so many thanks for the great service!

Joe S.

02/03/2017 12:00:00 SA

Nick came by to clear out the shower drain, it was great. Showed up early, quick, courteous, professional. Nice to see great customer service and job well done.

Highly recommend.

Emmabelle S.

8/27/2017

Thankful that 24/7 Rooter & Plumbing got my completely backed up tub cleared quickly and efficiently and with excellent cleanup, thanks to Garrett's great work!

Rob C.

2/14/2017

Nick did a fantastic job cleaning out our tub drain. He gave us options and we decided on the right plan of action. I couldn't have asked for anything more. Thank you!

Larry S.

12/26/2019

fast, polite, no issues at all. Schedualed to arrive 4p-6p arrived at 4:15p ! I must say that is great for any day..

Evan R.

01/05/2019 12:00:00 SA

They say they're 24/7, but they cancelled appointments on me twice and with extremely short notice. Not professional, not accessible, and not recommended.

Connor F.

01/05/2019 12:00:00 SA

Canceled on us twice on very short notice. Very unprofessional. Sounds like they made appointments without even checking their plumbers availability.

Caitlin B.

12/16/2019

Really happy with this service overall! Came within 4 hours of making the first phone call, Dave was really helpful and shared a ton of information to help us learn more about the problem and solution, above and beyond fixing it! Will use again if needed.

Matt H.

4/24/2017

Chris came and unclogged my toilet and sink within 1 hour of calling the central dispatcher - all after 6:30 in the evening! He was quick, clearly explained what he was going to do and gave a price before starting anything. The fix was easy and he wrote up a clear invoice with a 30d warranty. I'd hire them again in a sec for any other plumbing needs.

Francis W.

1/26/2020

My igniter for my pilot in my water heater was broken. The technician thought outside of the box and fixed the mechanism. The technician was very generious and fixed it fast!

Lina M.

12/04/2019 12:00:00 SA

I've never posted a review before; this is my first. Shawn from 24/7 Rooter & Plumbing was great. I thought my sump pump was broken and I was sure it was going to cost me lots of money but instead he assured me it still worked and instead snaked the washer drains which were plugged up !! Two problems solved instead of just one. Nice.

Brigid O.

12/04/2019 12:00:00 SA

Very good service! The plumber that came fixed my kitchen sink quickly and with ease. He was very experienced! I also liked how the company sends txt of who is coming and what they look like.

Jeana E.

12/03/2019 12:00:00 SA

They are quick responsive responsible professional and friendly. Thank you team. I reccomend this plumbing company to all.

Susie G.

12/03/2018 12:00:00 SA

I had a warranty issue which I imagine gets placed on the back burner. Waited hours for someone to show up & when they finally arrived, he could do nothing because he needed to speak to his manager first. Then I was told they would schedule me for the first appt the next morning. When I called to verify I was stunned to hear no appt was on the schedule. Was then promised a call back which never happened & now waiting for the dispatcher to call --- still waiting. Apparently you only receive first class treatment when it is a paid job, not a warranty job. Very unsatisfactory.

George d.

12/01/2019 12:00:00 SA

After some serious plumming issues they came and fixed the issue on an evening when everyone else had problems also. Excellent customer service and Mark, the technician, was very good. I will use them again when needed and will tell all my friends about them.

Nils W.

10/24/2018

As many of the other reviews pointed out, these guys use super shady business practices. I had a minor gas leak which just required replacing some smaller pipe fittings. The initial estimate was around $200 which (by the time everything had been taken apart) ballooned to $900. This was for about 1.5 hours of work and some parts that probably cost less than $50. As one of the other reviewers state, they had the whole good cop / bad cop thing going on. I give it 2 stars only because the plumber took care to do the job well. But I for sure won't use their services again. Total ripoff.

Aileen B.

7/18/2019

Alberto saved the day! I had a toilet sewer back up problem. I called my insurance company and they contacted 24/7 Rooter and Plumbing. They made a follow up call that gave me a 2-hour window and the repairman Alberto came out to my house within that time. He was so professional and helpful. He saved my day by cleaning out my sewer pipes and releasing the clog. I recommend them.

Cathy P.

3/20/2017

Leo responded to my clogged sink. He arrived quickly and identified the problem immediately. He not only showed a great deal of professionalism, but was also very honest and charged me a great price.

Kevin W.

02/09/2015 12:00:00 SA

Excellent reliable service professionals.
During a recent heavy rain storm, one of my terrace roof drains backed-up. The terrace is above the residential unit below mine.
I grabbed my phone and scanned Yelp to find an emergency service provider. I found 24/7; called the number; dispatcher answered within 30-seconds. My request was processed quickly and efficiently; and I was told a technician would be dispatched immediately.
Chris H arrived within 40-minutes; assessed conditions; fetched the necessary equipment from his truck; and got to work.
Within 30-minutes Chris had cleared the drain and the water flowed down the pipe.
Chris H was polite courteous and respectful of my home, which is a difficult task when having to carry cumbersome and wet dirty equipment through a residence.
I could not be more impressed with the service I received.
24/7 AND Chris H are FIVE Stars!

Marcia S.

01/03/2018 12:00:00 SA

Chris from 24/7 Rooter & Plumbing came to our house to unclog our kitchen sink on a holiday (January 1st). He was very pleasant and it was a messy job. He saved the day so we could have dinner and use the sink. Recommend Chris for any future emergencies.
Marcia

Joann S.

06/07/2018 12:00:00 SA

This company is great! Chris came and cleared my line quickly. Would definitely request him again. He knows his plumbing. The company was very good about contacting me during the day to let me know the status of his arrival. Would recommend this company.

Denise P.

10/16/2019

I had two toilets that were not working. Mark came out and did a great job of fixing both of them. He gave me 3 estimates and I picked the one best suited for me. He was professional, came on time and finished in a timely matter. I would recommend 24/7 plumbing for all your plumbing needs.

Tim E.

10/14/2019

Stanley G was great. We had our toilet backed up and he case within 2 hours of calling. He was professional, friendly and explained everything he was doing. We found out the hard way that flushable wipes are not flushable. Would definitely recommend 24/7 Rooter to others

Barbara F.

10/14/2019

This plumbing company came to my home the day I called...The technician (Sean) was friendly, professional and informative. He fixed the problem and gave me information on how I can eliminate the same problem in the future.

Cindy B.

10/14/2018

We had an emergency main drain clog and after calling multiple places in the area, 24/7 Rooter & Plumbing was the only one that was able to come within the hour. (they actually arrived in 30 min!) David was very nice and professional and explained the options/provided quotes. It was a tricky situation because my husband was traveling so was asking questions remotely by phone since I don't understand these things. David was patient as we made our decision. I deducted 2 stars because 1) He first tried getting to the clog from the sidewalk which was unsuccessful 2) He then proposed uninstalling the toilet to get to the clog and noted that our toilet was grouted on which made it harder to remove, warned about possibly breaking the toilet, etc etc. So I question his judgement/assessment because we then asked him to try the easier/more direct route through the floor drain which my husband suggested from the beginning and ultimately that proved to be successful. We discovered that guests had flushed baby wipes and clogged the drain. All that work (trying to get to the clog from far away/looking to disassemble the toilet) could have been avoided so I do feel overcharged. The final solution was faster and should have cost much less. But still appreciate that they were able to respond so quickly while other plumbers were busy.

K. Y.

11/18/2016

Same day response. Steve in-person provided options and quotes to fix a clogged drain. After providing my feedback about them, he came up with another solution which was actually a more viable long-term fix as well as affordable.
Overall positive experience. He even cracked some jokes while making the repair and then cleaned up afterwards. Problem solved.
His experience and brilliant problem-solving expertise was very evident.

Chris W.

05/12/2018 12:00:00 SA

Had a clog where both the tub and toilet in my 100 year old apartment weren't draining early on a Saturday morning. Was able to have a rooter plumber out within 45 minutes of me calling and cleared the drain in another 45 minutes. The other services were giving me ETA's of 6-8 hours. Chris was friendly, quick, and did a great job. I would use 24/7 Rooter and Pluming again.

Leslie B.

12/15/2017

Unclogged a main line the other guys couldn't in 10 minutes with a water hose.

DeWayne W.

11/13/2016

It's Sunday and we have a backed up sewer line. Called 24/7 and Sean arrived within the time he said. Had to use two different size snakes and was afraid it was a collapsed pipe, but thanks to Sean's persistence to get to the bottom of the problem, it finally cleared. Have to hand it to Sean; he was very professional and knowledgeable.

Sean mentioned doing a maintenance program, which I am going to do.

Thanks Sean and 24/7 Rooter & Plumbing.

Aaron A.

7/27/2019

Excellent work! Got my toilet back up and running, good as new again. Got to my house within 30 minutes of us calling. Great service.

Karen B.

9/30/2019

This business KNOWS plumbing!! Mike came out to our house and was able to accurately identify the source of the leaking and quickly and efficiently repaired it. They are true professionals. They show up on time and get the job done right. I will absolutely call them again for any plumbing issues!

kevin d.

6/18/2018

0 Stars so far

I have been assigned to 24/7 Rooter & Plumbing through HomeServeUSA for an emergency sewer repair. Any use of water within the household causes sewage water to spill out in front of the house, which is unpleasant and unhygienic. They identified the problem as a broken pipe connected to the city's main line and HomeServeUSA has agreed to pay for the bulk of it. The claim was approved late May of this year and they paid 24/7 Rooter for the job so they started applying for the city permits. I signed all contracts needed for them to start the repairs on May 27th, 2018. 24/7 Rooter has been paid, all permits have been obtained, but nothing has been done after that. Since then, I have been speaking with Kay and week over week, she has not been able to supply me with even a date on when they could start. Her usual response is that they are trying their best and should have a date for me soon, whatever that means. She said that their contractors are busy completing other jobs and they would get to us soon. Why would you accept this job when you know you don't have the bandwidth to complete this one and attend to it in a timely manner?

It has been over 3 weeks since this whole process started and yet, they cannot even provide me with a date on when they can start repairs. This is the most frustrating and infuriating situation I have ever been in. I'm still waiting on when they can come out for the repairs...

We can't use any water in the house right now, one flush of the toilet and it comes out in front of the residence.

****

Ultimately, HomeServeUSA advised us to cancel this $8,000+ job with 24/7 Rooter because Kay would simply not even provide us a date for the repair, which to all the HomeServe rep's was unheard of. After 3.5 weeks of waiting around where we couldn't use water in our own home, nothing was done by 24/7 Rooter. This is single handedly the worst experience of customer service I have ever experienced. Kay was unsympathetic towards our situation and only advised us to wait some more. She did not offer any other services or advise beyond this. Lower than 0 stars for this stressful, anxiety causing experience.

Sam A.

5/24/2018

Had backup in my main line. Called & Chris showed up within the promised hour. He was clear about my options and then after much work, found I had roots in the pipe about 45ft down that he cleared. He went through the pipe 2 more times to make sure it was cleared as much as possible. He was professional and took care of the problem quickly & talked me through everything so I knew exactly what was going on.

Michele K.

3/27/2016

I called them around 4:15 PM today, Easter Sunday. I was glad I was able to get ahold of a plumber and was very happy when I was told someone would be out between 5-6:30 PM. I gave both my phone number and that of my neighbor who was having a non operable toilet. No one ever showed up not called either of us.

Since I was not on site and it wasn't my toilet, I assumed my neighbor would follow up if no one showed or called. She didn't inform me until after 9 PM that no one showed up or called. Luckily her toilet seemed to flush again. I will not call this company again. If they weren't going to make it out, they should have had the courtesy to call either of the 2 numbers I provided.

Joanne S.

4/15/2018

I highly recommend 24/7 Rooter & Plumbing and Mike D. their plumber who replaced my water heater yesterday. Mike is the most professional and hardest working plumber I have ever hired. Working alone he replaced my water heater and went above and beyond my expectations. Got the job done quickly and efficiently. Friendly, skilled, prompt and First Rate. Will definitely use again.

Johan S.

07/01/2014 12:00:00 SA

Pro's:

1. They do NOT charge an arm and a leg

2. Once you call, a plumber is dispached and calls you within 10 minutes and goes out well within the hour.

3. Honest!! They have not done more work than they have to.

Con's:

None!

I hope they won't increase their prices based on their great reviews. :(

S. S.

03/06/2016 12:00:00 SA

I called them at 10 pm on Saturday because my downstairs drain had backed up and flooded my family room. Serious bummer. Someone came out within the hour with a snake, but claimed the sludge was too bad and we needed a jetter. $395 charge for a still clogged drain. Also a bummer. They said someone would return at 8 am with a jetter to finish the job. Well, no one showed up. I called at 9 o'clock and he said a plumber was on the way. I called at 10 o'clock he said the jetter was broken and they would be there by 11 am. Then I called at noon when still no one had shown up only to be told that the plumber who was going to come here went to another job instead! But they said don't worry, we'll send someone right now. I'm not holding my breath and will be calling another rooter service and highly suggest that you do the same. Not a company worth waiting for.

Plainspoken X.

03/07/2019 12:00:00 SA

Sean (and then Sean with Jake) was sent to my house by my sewer line warranty company. (If you own a home, you should at least look into this type of coverage.) I had a sewer problem somewhere in the pipes, but beyond the 4 walls of my house. Sean was super friendly, patient with me, knowledgeable. He came back the next day with Jake, and together they took care of my problem in less than an hour. Jake was very conscientious about cleaning the workspace when they finished, which I very much appreciated. I highly recommend this company!

M.S.E V.

02/03/2014 12:00:00 SA

This company cleaned a clog from the pipe under my sink and changed the faucet I purchased. In two transactions.

The first transaction was pleasant the operator was nice and within 30 minutes someone was at my house to check what the problem is. The guy was nice and efficient (everything was done in about 20 minutes) though I found the $220 bill for cleaning a minor clog a bit hefty, but again I don't know the current rates. So I accepted it.

Second time I was trying to reach the same plumber, because he knew about the situation already, I bought the faucet as he instructed me to etc. I called at night, the operator was rude, she would not give me information on how I could get back in touch to the same person whom I already worked with. I was asking her if they are working with individual contractors (originally thought that this is A plumbing company with employees) and if they do.. do they have standard rates or each contractor charges whatever they see fit. She was rude, refused to get into any conversation, she said she has no idea, she is just an operator. I just had to hung up since the conversation was not going anywhere... I thought I call back next day, which I did, everybody was nice again, my faucet was fixed, all good.

HERE IS MY PROBLEM - the contractors, don't have a credit card reader or square or anything similar to take immediate payment. So the plumber I worked with hand-wrote down my credit card information with all the details on the invoice. I found this very unsafe, but had no other choice as I did not have over $200 cash with me at home. Interestingly, a few days later I found a fraudulent / unauthorized transaction on my credit card for $400 dollars. I barely use this card, keep it safe, so.. while I don't want to accuse anyone, I have a feeling they don't keep customer information very safe... who knows who saw that piece of paper he wrote down my info on. Long story short, now I am disputing this charge and waiting for a new card. Two stars because they did the job, but the customer service was hit or miss... plus the card fiasco.

Jocelyn M.

01/11/2014 12:00:00 SA

I called these guys to clear the drain in my bathtub, which they did beautifully. However, in the process, they broke the handle on the cold water faucet and refused to take responsibility or fix it. Now I have to have that fixed separately for an additional fee. Not happy.

Now please excuse me while I go boil myself alive/take a shower.

Elizabeth A.

11/19/2017

Chris was fantastic! He was here in 30 minutes on a Sunday night. He diagnosed and fixed our plumbing problem in less than an hour. He was very professional!

Lindsey S.

6/15/2018

I have a clog in my shower/tub that my original plumber couldn't fix with his snake. I called 24/7 Rooter & Plumbing at 12noon and they said someone would be there at 2:00. No one showed. I called at 2:30 and they said it is now a window of time between 2:00-4:00. Why didn't they originally tell me it was a window of time? No one showed between 2:00 and 4:00. I called at 5:00 and they said another hour. I canceled.

Cherie L.

7/25/2019

Alberto was fantastic! He helped me solve my sewer problem today. He is a hard working professional. He resolved all my issues and had a great attitude. He made sure that the sewer backup was complete fixed. He really saved the day for me!

Karen L.

05/09/2018 12:00:00 SA

Stay away! They rip you off with absurd quotes (195$) to check what's wrong and then try and charge you more when the first attempt doesn't produce results ($275). I had to deny the plumber from continuing since they were trying to squeeze more from every try at solving the problem. Over priced and unprofessional.

Che K.

11/12/2015 12:00:00 SA

$600+ for the service and couple days later, water got stuck again, they charged additional $200. Usually it cover if it happens again, but it doesn't. Charged too much.

Sophia R.

7/23/2018

I used 24/7 Rooter and Plumbing for the first time today after my kitchen sink completely clogged at 3:00pm. I called 24/7 Rooter and Plumbing at 4:00pm and they gave me a time window of 6-7pm. I was thrilled to get service so quickly. Billy showed up just after 6:00 and got to work fixing the clog. Billy showed me the complete clog in the drain and had it working perfectly when he left. He did the job for a reasonable, competitive price. Thank you!

Marge21 R.

07/02/2016 12:00:00 SA

I needed a plumber for a toilet emergency on a Saturday night, July 4th weekend. Almost impossible to find someone. Thx to yelp, 24/7 rooter was available.
Their dispatcher was very friendly and scheduled someone within a two-hour time frame. They let me know when someone was on their way. The plumber was able to fix the toilet within 20 minutes.

If you're in a desperate situation, nights, weekends, holidays, then definitely check them out. Naturally you can plan on paying a little more for after hours work. Well worth the money to have a working toilet.

Jeffrey T.

1/15/2018

The main line from the kitchen to the sewer was completely blocked and our upstairs neighbor's sink was draining into our sink. After call over a dozen places including have one company cancel at the last minute, I reached 24/7 rooter. The technician, Chris, arrived in 40 minutes and had the problem solved in less than an hour. Great service and will definitely use again!

Scott B.

2/22/2018

Nothing but great things to say. They were able to come over early and Chris was great. He walked me through the problem, proposed a few different options to fix it with different price points, and weighed the pros n cons of each. Chris also wasn't pushy like other plumbers I've dealt with and was very friendly a d courteous of my family who were around when he was working.

Jos T.

10/09/2018 12:00:00 SA

Water was backing up in my garage and it smelled horrible. I called 24/7 rooter and plumbing. The lady who answered was kind and patient. Joseph came out promptly. He was kind, professional and knowledgeable. Great experience with these guys!

Mary B.

6/25/2018

I wish to commend the performance of Doug, who was just here to fix my toilet. He was very polite and very knowledgeable about what he did to make it right. I would positively have this company back in the future.

jeff f.

12/02/2019 12:00:00 SA

If I could give zero stars I would. Called last week for a hose that broke on my kitchen faucet. Needed the problem fixed before thanksgiving and went with 24/7 because they said they could do it in a day. So we made an appointment for the following day, but they cancelled due to rain and getting busy, so thanksgiving was without a sink. I said I could wait another day, so they scheduled me for Friday that day after. But again, they didn't show, I called them, they hemmed and hawed about the rain and said that we could schedule it for Saturday, so I did. Saturday comes, I'm waiting. They called to change the appointment for the afternoon. I said sure. Later that day, they didn't call but sent me a text tel,I gotta me that they would come in Sunday. I called and said let's do it Monday instead, Monday comes, I'm waiting again, and they don't call and don't send a text, so I call. They are running late again and want to reschedule. I said, fuck it. Never again. Too many cancelled appointments. They act as if I don't have my own life and that I was an expendable customer. They forget that they are also expendable. Plenty of plumbers in the city.

shirley d.

5/27/2016

24/7 Plumbing provided an immediate response to my call for help for a badly clogged and leaking kitchen drain. Daniel came out and took meticulous care as he worked on the drain.
Our kitchen needed more help than just a drain! As a result, I had the faucet, pipes, and garbage disposal updated. Everything was installed, cleaned up and Daniel was a pleasure! I've already recommended him to friends!
Shirley D.

David P.

1/21/2018

Service was great. Within 1 hr on Playoff Sunday, Dylan arrived. He was knowledgeable, friendly and has integrity. Great guy to rep your company. Thanks for fixing the issue.

Heather C.

4/23/2016

I am here to rave about 24/7 Rooter & Plumbing! A couple of nights ago, my bathroom floor was flooded, and man, it was disgusting. I've only seen this sort of nasty flooding situation on TV - apparently, it happens in real life too. Anyhoo, I called 24/7 R&P, and a plumber was at my front door within about 20 minutes. Holy cow! Ifran the plumber was great - he was very professional, nice, and clearly explained what happened with the pipes and all. I am so glad I called 24/7 R&P first. If I ever have a plumbing problem again, I'll be sure to call them.

Michelle K.

7/19/2019

Was heading out of town on a Friday night and laundry room flooded. Alberto came in about 30 minutes found the problem and fixed it. He explained the problem and how to avoid in future. I still had time to do some laundry before my flight. Amazing! Definitely recommended for when you need someone to come out ASAP.

Peter B.

07/10/2018 12:00:00 SA

After a failed attempt at fixing the blockage in the kitchen sink myself and in the process destroying the p trap I decided to call a plumber. I did some research and these 24/7 Plumbing had good reviews so I thought I would give them a call. They sent out John who showed up far earlier than expected which was great because I told them I wanted it fixed ASAP. He did an excellent job at diagnosing and explaining the entire problem and showed me the different solutions. I signed off on the estimate which was within my budget and comes with a 30 day guarantee. John got straight to work and quickly had my sink fixed and flowing again. He was very professional, courteous, and extremely knowledgeable explaining every step of the process and working very quickly and efficiently. I am very glad I called these guys and would strongly recommend them to anyone else who needs a plumber.

Ed R.

11/22/2018

Used 24/7 for an emergency main line blocked, on Thanksgiving! Once I confirmed they sent me a text with the picture of the tech, name and website to track him. John D arrived on time. He quickly solved the problem then went on to snake the entire line to ensure he cleared all the roots. John was a complete pro, solved my problem then quickly went on to his next call. I appreciate the service.

Andrew H.

3/23/2016

Amazingly responsive service!!! We called about a leaking commercial-grade toilet in our building and Jerome was there within the hour (as promised). He quickly fixed the toilet and showed us how to prevent further issues. A++ plumbers!

SF G.

7/27/2019

Great customer service! They arrived on a Saturday within 45 minutes. Alberto was awesome. He was courteous, diligent, and invested the time to solve our issue. He left the area neat and clean. I highly recommend him and this company.

Jerry T.

5/15/2012

We had an emergency gas leak that required Saturday evening service, so we called this company based on the reviews here. First mistake. After they sent out a technician for a free estimate, he stated it would be $300 to diagnose the problem, but that amount would be credited towards the final cost of the repairs.

Since we were already in for $300, we decided to go for the repairs with this company. Second mistake. While performing the repairs, he managed to cut the power line to an upstairs apartment, which was not noticed until the tenants came home close to midnight. When he came to repair the line, he said that he thought he nicked a wire during his work, but didn't think it was important.

When he arrived the next day to continue repairs, after all of the correct pipes were identified, he managed to cut into a different - LIVE - gas pipe, filling the entire apartment building with gas. The only reason we knew there was gas in the house was because we smelled it - not because he told us to evacuate the building.

Finally, when the work was complete, it was time to pay. I mentioned the Yelp discount that is announced on this page. He then informed me that I have to mention that *before* they give me a bid for it, so it's obviously a scam get customers mention Yelp, jack up the price, then give a discount on the jacked up price.

After all this, he had the audacity to mention that I already have is cell number and that I can call it directly if I ever need any side work done. Needless to say, I will never call this company again.

V T.

08/04/2015 12:00:00 SA

Complete rip-off and way overpriced. Over the weekend my bath tub stopped draining so I called these guys. The sent someone over who used a device to force water through the drain at pressure to clear it. The bill? $250! It took him all of 1 minute to do this. They will overcharge you and make it seem like it's a difficult problem. $250 for a minute of work, even by SF standards is just insane. I'd recommend stay away from this business.

Jr A.

3/26/2013

I can't believe this company has such high reviews. At around 1:00am my plumbing began to back up into the garage and back yard. At 1:09am I called requesting a plumber be sent out asap. They told me they would call within 10 minutes. I waited an hour while trying to calm the situation down. 55 minutes passed and I was getting worried the flooding would reach inside my unit, so I called again and their response was, Wow they didn't come yet? Let me page again. I patiently waited 30 more minutes and got no call or show from them, so I called back and the operator was very rude and said, Just let me page again, then rudely hung up. I waited another 20 minutes and just decided to call it off. If it were not by luck and the water stopping I would have been 4 feet deep in sewage water.

NEVER TRUST THESE PEOPLE. THEY ARE JUST A BUNCH OF LAZY PEOPLE WHO ARE NOT WILLING TO HELP IN A TIME OF CRISIS, NOR DO THEY SEEM TO CARE THAT YOUR UNIT IS FLOODING WITH SEWAGE!

Nancy S.

03/02/2019 12:00:00 SA

24/7 Rooter and Plumbing has excellent customer service. I had a clogged kitchen drain last Saturday evening and the plumber arrived within two hours. Unfortunately, he didn't have a part and all the stores were closed. He returned the next day early in the morning to complete the job. I did need to have someone come out again today to do some tweaking to the original job and install a piece the original plumber forgot to do. Cristian T was amazing. He fixed everything today and took the time to make sure all was perfect before leaving plus he was such a nice guy and highly capable. And best of all no charge for the recall visit. I would definitely use 24/7 again in a heart beat. Thank you 24/7.

Paul T.

03/03/2016 12:00:00 SA

I received the best possible service from Jim the new Service Manager during an urgent call to stop some bathroom flooding. He was professional, courteous and had a great sense of humor. I highly recommend his services and those of 24/7.

Liz O.

07/03/2013 12:00:00 SA

Quick and Easy Fix. I feel a little silly, seeing as I had the plumbers tape that would have fixed the leaky sink, but I couldn't track down the source (the nozzle) - which he did and fixed in 10 minutes.

$180 later, not thrilled at my lack of plumbing knowledge, but very pleased with the quick and friendly service. When I have a real crisis, I'll call these guys again.

Scott C.

4/27/2019

Sean and company were great! Super responsive, worked extra hours to get our issue resolved immediately

Mrs. F.

11/12/2017 12:00:00 SA

Exxcceelllennt! My boys put cloggers equivalent to a 2 liter soda bottle down the can alll-theeee-time. This time around dad's amateur plumbing didn't do the job :(. The incident happened on a Sunday morning and finding a decent and affordable plumber was more of a task than I expected. I'm glad that I stumbled upon 24/7 Rooter while scouring google. The company sent out Chris, and from the time of arrival thru the fulfillment of service, it took less than an hour to get the job done. Chris was knowledgeable, personable and quick! If you ever find yourself in desperate need of plumbing services call these guys and ask for Chris!

C L.

12/30/2015

GREAT customer service. I needed to get three quotes to change our clay sewer pipes, and I called 24/7 last week and they were able to send someone right away on Monday. So one star for being available. Then Kay called me yesterday (Tuesday) to follow up, which is awesome!

Miss W.

01/03/2016 12:00:00 SA

Would definitely recommend these plumbers. Jerome is very nice and extremely hard working.

We had a serious plumbing backup in our whole building which unfortunately showed up in our bathtub. Within 2 months we had 3 incidents and 2 other plumbers come out before 24/7 with very temporary solves. (If you're searching for a plumber, steer clear of Roto Rooter plumbing in SF. They are expensive, full of excuses, and time after time they do not follow through when they say they will.)

Jerome from 24/7 kept working for hours on Saturday AND Sunday and tried different options until he was able to actually find the root of the issue. Absolutely not his job, but he even helped clean up sewage which had backed up into the tub when he was done snaking the main line.

Jessica M.

02/01/2013 12:00:00 SA

These guys were great. Professional, quick and reasonably priced.
They got to my house within minutes. Once here, they took a look and ran to get the part needed before closing. The whole job was done within one hour, including their visit to the warehouse. Awesome guys! Definitely would recommend. Our kitchen faucet works great now.

Chris H.

06/01/2012 12:00:00 SA

What a rip-off! A classic example of Bait and Switch.

Do not fall for their ads:
:$47 DRAIN & SEWER Cleaning special $169.00 VALUE!

We had a simple clogged drain that just required to be snaked. In the past,
someone has come out, quickly cleared the blockage with a snake, and
it has costed anywhere from $65 to alittle over $100.

This time, my husband called these characters based on their ad. Our
technician, Christian was an hour late for our 3pm appointment. The
pipe was snaked, just like in the past. No high tech equiptment
or procedure was used. The total change was $251.10 not $47.
(This includes a 10% discount - offered when my husband reacted
to the $279 charge)

Imagine if this took place at night or on weekend $$$$

Totally outrageous - BUT, we may rest assured that we have a six month
warranty. Isn't that special.

Lisa N.

11/11/2012 12:00:00 SA

I called 24/7 Rooter on a Sunday evening (tonight) because my kitchen sink was clogged and 30 minutes later James came to help me. James was awesome - friendly, professional, knowledgable and accommodating. And all this after working a 12 hour shift on a Sunday. I'm always worried about letting strangers into my house but I felt completely comfortable with James and just want to give him a thank you shout out because he did an amazing job. If James is an indication of the people hired by this company, I would definitely recommend calling them.

Note: A live person answered the phone! This was so greatly appreciated especially when stressing about this kind of thing and on a Sunday when everything else was closed. Well worth the 5 stars. (Cost to fix was $169 and took about 45 min.)

Tom W.

12/31/2018

Appalling service. Repeatedly lied to me about the time they'd be there, ended up over six hours late for an appointment and refused me the opportunity to speak to a manager or even discuss the issue. Worst experience i've had with a company like this in my life. Would avoid at all costs.

Florence A.

01/07/2016 12:00:00 SA

Ronnie was prompt, polite and professional, and gave us great advice on how to avoid future potential issues. Thank you so much Ronnie! I would highly recommend 24/7 Rooter!

coco r.

11/26/2017

We had a major kitchen sink issue on Thanksgiving morning and 24/7 sent us a great guy within 2 hours and the problem was solved then. Very reasonable rates and great and friendly service. Thank you

Don F.

7/16/2017

Bottom line I told the plumber to get out of my house. Had an issue with the kitchen faucet and sink trap. The faucet needs to be ordered on-line, no body in town had a replacement in stock. Told him to go ahead and fix the sink trap. Gives me a quote of $202, which I agreed to. (Expensive but I had tweaked my back the day before so it would have been worth it.) He gets 5 minutes into the project and says all the pipes need to be replaced and it will now be the value rate of $596. The guy is consulting a picture book of projects and prices. Paid him for the half-hour he was there and went to Lowes, spent $30 on parts and did it myself.

David T.

02/09/2011 12:00:00 SA

I called these guys at about 7:30 pm to come and look at a bathtub drain that not only wasn't draining, but water was coming UP the train and bringing debris and water into the tub. I had tried to clear it with Liquid Plumber for hours without success.

They had someone at my door by 8 pm. And, as luck would have it, when I took the plumber into the bathroom, all the water had cleared and we couldn't get it to do anything but drain nicely. Apparently whatever clog had been there had cleared (maybe the Liquid Plumber had finally done its job.) So they didn't charge me a dime.

The plumber, Carlos, was friendly and helpful. I was impressed by the quick service and by the fact that they didn't try to do unnecessary work. (I was also embarrassed that my problem had disappeared and that I'd wasted their time.)

I wouldn't hesitate to call them again. The guy I talked to on the phone was professional and friendly too.

I'm giving them 5 stars for (1) answering their phone at all hours, (2) having someone at my door in 30 minutes, (3) being friendly and professional, and (4) not trying to sell me (or charge me for) work I didn't need.

Raquel P.

06/05/2017 12:00:00 SA

I wish I there was an option for 0 stars. If you are considering using this company for plumbing services, I highly suggest you call around and use a different service. There are so many wonderful reputable plumbers in the city which are honest and transparent about cost. My tenant called 24/7 plumbing when PG&E shut off his gas due to a gas leak detected by the neighbor that appeared to be coming from my condo where my tenant lives. My tenant's assistant (who was there to let the plumber in) called me to tell me that they detected the leak in the external pipes to the building and would replace those pipes. The cost was shockingly high but since I was in meetings for work all day, there was no way for me to call around and my tenant was without hot water, heat, and a stove. So I figured I would just suck it up and pay it since that would be the end of it. After about an hour or so I received a call from my tenant's assistant again that they had finished replacing the external pipes but that they detected there was still a leak and that they would need to just start tearing open the ceiling and replacing the pipe until the resolved the leak. The cost would be the same as they had already charged me for every so many feet (I can't remember 10 or 20 feet?) which would result in a total cost of about 10k-20k. At that point I obviously started calling around to get other estimates since that was well outside of my price range. At the same time I told them that this price was way too high for me, is there any leeway on the cost. The plumber told me when I have to talk to Kay in the office since she sets the price, so I called Kay and she told me that she would have to talk to the plumber since he sets the price and at that point I felt quite nervous that I was being taken advantage of (and honestly a bit foolish for not calling around to begin with). After talked to about 5-6 other plumbers I realized that I was grossly overcharged (one plumber told that that it was highway robbery). Unfortunately none of the other plumbers were available but I finally got a recommendation from one particularly helpful plumber for the company that I ended up using to actually fix the leak. The company I ultimately used told me that they were not the cheapest company but would make sure they were completely transparent about cost, etc. Well, they did the entire job in a very small fraction of the cost!! And they had a leak detection specialist come out to pin point the leak so that they could minimize the damage and cost. So I called 24/7 plumbing back to let them know the estimate from the company that did the work (who, as mentioned earlier, are not the least expensive company) and told Kay that I can pay the amount that the other company would have changed (less than half the cost) but I couldn't in good conscience pay the over the top amount originally quoted and shared with her my frustrations and concerns. Instead of trying to really hear my concerns and frustrations, she just repeated over and over again that I had to pay that price period. I sent a check for the amount I was willing to pay (no small amount to be sure) and the next day I received a certified letter that that my account was past due (it had been maybe a few days total) and that if I didn't pay within a few days I would be sent to a collection agency and a mechanic lien would be place on my property. Then Kay called me laughing at the letter I sent where I expressed my frustration and asked for contact information for a supervisor and she told me that there is no supervisor, only her. (Indeed she let me know that she and the entire office was laughing over my letter). I asked for a corporate office number she said nope, it's just me. So I paid the balance. Needless to say, I will not be using 24/7 services again. I hope this review is helpful to others so that they can avoid a similar situation.

Marie H.

01/06/2016 12:00:00 SA

Had a backed up sewer line but with the heavy rains it was difficult finding someone who could come out. 24/7 was the only place that responded to my call, had someone out within an hour and fixed the problem at a very reasonable cost. I will use them again.

Kenny H.

6/17/2013

Our toilet from 1974, had finally given up the ghost. It had been complaining for awhile and refusing to do its duty, but we didn't pay it much mind. Then it broke and refused to work.

We called 24/7 Rooter & Plumbing and they came that day. Unfortunately, the problem was worse than what we thought and so the plumber (with our assent) went out and purchased a new low-flush toilet, saving us a trip to the store. Service above and beyond the call of duty!

The toilet was installed quickly, the mess cleaned up promptly, and the bill was much, much less than we thought it would be. The plumber even called the next day to make sure everything was okay.

Professional, courteous, prompt, and friendly. When you're in a plumbing nightmare, these people are the ones to call.

Caroline S.

07/07/2013 12:00:00 SA

These guys rock. When my tub recently stopped draining and was on the verge of overflowing I called several plumbing services but none had openings for days.

Jason from 24/7 Rooter and Plumbing came within 30 minutes of me calling and was able to get my tub working in minutes before my apartment became a swimming pool. He was on point and very pleasant to deal with. Their customer service was in tact and I was very pleased with their pricing.

I will definitely keep them in mind if I ever have another plumbing issue.

Eva L.

10/16/2011

Last minute trouble at home with the pipes and thankfully this place is seriously available 24/7! We called them on a Sunday at about 6pm and they were here in about half an hour to our rescue. The roots grew into the pipes so the water was not draining properly.

Mark was super nice and helped us clear it out with what I call the snake. It was not cheap, but things like this always happen last minute and we had to get it done.

Thanks 24/7 Rooter and Plumbing, and thanks Mark!

Diane W.

11/24/2018

They do not work on sump pumps as their advertisement states and they don't tell you that when you call or 'chat' and tell them the problem. The plumber who came was very nice, but I wasted 2 days waiting for them to come to tell me they didn't do this work, when they should have told me when I first asked the question.

Debbie T.

12/09/2015 12:00:00 SA

Kay from 24/7 has been working with us to fix everything up and sent us Mike, who was super friendly and explained things to us. He tested the equipment installed to make sure it was all working.
Kay, you have been fabulous, Thank you!
Mike, we would call on you again rather than have another plumber through the house. Thanks!

Lisa P.

9/29/2017

Had a great experience with Leo. He was reliable and professional. We had a major drainage problem from our house, and Leo and his team handled it from start to finish. Having something big go wrong with your plumbing is always a massive headache, yet Leo dealt with it all. We were extremely impressed and would highly recommend him and his team to anyone in need of this type of service.

Cho-cho H.

05/10/2015 12:00:00 SA

Rip-off artists. They fixed it the second time out - each time they charged me $300. Rip off. You have been warned...

bonita p.

1/21/2012

Last night, with the first big rain of the season, all hell broke loose up our kitchen sink.
24/7 Rooter and Plumbing came to our rescue as DOUG! When I called I was greeted by a very professional & organized woman who was able to get all the info out of me she needed to get us help(not an easy task since we were bailing & dumping water).

We live in an 1880's vintage house with pipes to go along. Three hours later our drain was running clear-Doug never gave up, not rain, not mud, not the dark in an unlit, leaf slicked backyard could stop him!

Thank you, thank you, thank you!

Adam B.

10/03/2011 12:00:00 SA

We had a serious main line clog that was backing up waste water from all three of our units. Called 24/7 Rooter in the early evening on Sunday, Oct 2, and Steve arrived about 45 min later. (This after rotorooter.com said earliest appt was the next morning).

Steve was excellent. He was thorough, very knowledgable, willing to get dirty, and made sure the job was completed (not just done - there's a difference). I felt the cost was very reasonable considering the time and effort he put in and the pronto service on a Sunday night.

If you call 24/7 Rooter, I definitely recommend you ask for Steve.

Lindsay B.

12/02/2012 12:00:00 SA

These guys are great. Our sink/disposal bit the dust in the middle of a 50+ person birthday dinner celebration on Friday evening. My husband was *very* skeptical about our chances for finding a plumber to remedy the situation on a Saturday morning, but I was anxious to get cleaning.

Found 24/7 Rooter & Plumbing on yelp - phone was answered immediately by a very pleasant, efficient woman who dispatched a plumber to arrive at our house within 30-45 minutes. He showed up on time, took 5 minutes to assess the situation, gave us an estimate (very reasonable, with 10% off from mentioning yelp), and got to work. The estimate is free, so if for some reason we had balked, we had no obligation to go with this service. Our problem was resolved within the hour, allowing us to get back to the business of cleaning up. We got a solid description of the problem, along with a recommendation for a possible (albeit more expensive) solution to keep this from happening again in a year with our old, gummed up pipes. Would definitely recommend 24/7 Rooter and Plumber and would not hesitate to use them again should another unfortunate situation arrise.

Jennifer L.

12/10/2017 12:00:00 SA

I will give it a 4 because they came same day and in what seemed to be a bit difficult blockage (zero maintenance by prior owners) Sean got the job done. The cost was VERY high. I paid $800 and if I had waited until Monday I believe I would have been at $200. I was upsold quickly and tried to stay at the $400 level. I will never know if I really had to pay $800 or not. He used a totally different machine and it worked for the second attempt so I can't deny the problem was solved and I'm appreciative. I wish it had been done for more like $400.

ethan a.

09/04/2012 12:00:00 SA

These guys were mucho bueno. I moved into a new apt and the shower wouldn't turn off. So I found 24/7 Rooter in Yelp. Called them up and they arrived w/in 25 min.

Here's the embarrassing part: turns out the shower handle wasn't broken. It just needed to be turned really hard. I felt like an idiot when the repair man showed me this. But he was super nice about it and didn't even crack a joke.

Refraining from calling me a moron = 5 star plumbing in my book.

Richa B.

02/10/2017 12:00:00 SA

Would have given a zero of Yelp allowed me! Completely unrealiable! We waited for them to stop by for almost 3 hours on a Friday night and they finally called me to say that their technician has left. This is after I had an appointment as well as me calling them 3 times during the 2 hour window they gave me to confirm that they were still going to stop by! Will never use them even if they give me free service. Such a casual attitude!

Jonathan W.

11/23/2012

Highly recommended.

30 minutes after calling 24/7 Rooter about our blocked kitchen sink, James arrived on time, exactly as promised. He gave a reasonable quote and honored the 10% Yelp discount being offered at the time.

What should have been a quick snake job turned into a bit of a nightmare, but throughout James was friendly, patient and explained our options. Basically, our drain wouldn't unblock (50+ years of grease build-up) and because of the multiple previous repairs and bends in the pipe he had trouble getting the snake to work effectively. After struggling for an hour or so he ended up cutting out a section of old pipe in our garage (which was full of gunk), installed an access point and tried again (giving us a very reasonable quote again with 10% Yelp discount).

Still no luck, so he had to resort to the hydro-jet which pressure-washes you pipes from inside. Finally the drain was clear, he installed a new section of pipe in the garage, replaced a damaged piece of pipe under the sink, even tightened one of the supply hoses under the sink and all was good.

I've used a variety of plumbing/router services in the past, from now on I'll just stick to 24/7. James was by far the easiest to deal with, didn't get stressed out and worked through finding solutions to the various problems faced along the way to getting our drain fixed. Oh, and after struggling for a long time to snake the drain myself with no success, I'll call the pros in earlier next time...

Stacey J.

08/04/2015 12:00:00 SA

24/7 Rooter & Plumbing was the only plumber who would come out when we had issues with our water heater on a Monday evening - we tried at least three other supposedly 24-hour plumbers. Chris H. was very personable and professional. He was very easy to work with and very patient in explaining the work to be done. We feel that we got a good deal and prompt service, so we will be calling 24/7 with our next plumbing needs.

Curtis L.

04/06/2013 12:00:00 SA

I'm an apartment owner and have used 24/7 for the 3rd time now. I found 24/7 through yelp. Basically, I've called at odd hours because of the tenant's demand to get their toilet unplugged. Today's situation was I got a call from the Tenant on Saturday 11:30am, I call 24/7, they said they can be there in an hour.

They are more expensive ($145-$168) than probably many of the people off of craigslist but I need timely, responsible, professionals who can get the job done.

Believe me there are a lot of plumber flakes on craigslist for $45-$125/hr (no shows, don't show on time, don't do the job right, etc). I don't want to spend any of my time nursing them through access to an apartment, not having the right part, etc.

Noel K.

08/03/2015 12:00:00 SA

Recently I had a huge Waterheater issue which was difficult and involved. From the beginning, everyone I spoke to was friendly and helpful. Omar tackled this job and was absolutely super, coming back various times to finish the job properly. We were just so impressed with the overall service, plus my employees enjoyed having him there! Very nice! TY!

Robin O.

1/31/2017

We hired the plumbing service to unblock a drain. They subsequently told us, after using the camera line, that our sewer line was broken in multiple places and gave us an estimate for repair to the tune of $11 thousand. We hired another plumber for a second opinion and there was not a single break in the line. If you choose this company be sure to double check your results before you throw your money down the drain.

Vlad C.

10/12/2016 12:00:00 SA

So its Sunday afternoon... #BuzzWorks is full of people, and our sewer line backs up, and all the drains inside are overflowing... nasty! I called a handful of companies right away, and no one was available, but these guys showed up within an hour, snaked the sidewalk clean-out, and had me up and running in 5 minuets. They even gave me a $50 break on the price cause it was such a quick fix. Even identified that I have roots in my main line and need to have it hydro-jetted... looks like I'll be reaching out to you guys soon for that!

Sam H.

06/10/2018 12:00:00 SA

Chris fixed our Insinkerator. He bought a new Insinkerator for us and installed it quickly. He was relatable and seemed very trustworthy.

Michael Y.

06/09/2018 12:00:00 SA

Service was timely, professional and they followed up to make sure everything was satisfactory. Eddie, the technician, changed out a shower valve behind a tile wall with no damage, no small feat. I recommend 24/7 to anyone requiring plumbing services big or small.

John M.

02/08/2017 12:00:00 SA

Had Nick come out to fix a very stopped up shower drain. He was clean and did a great job, in fact he was 2 hours early for same day service. I would use them again.

M Y.

10/02/2014 12:00:00 SA

I would give a zero star if I could. I called at 10:53pm due to broken pipe and was told I will be getting a call back in a minute. No one called after almost 20 min. Then I called again and the lady told me she will send another request. Still no one called. I end up calling some other places. No one even bother to call me back the next day. Unbelievable.

Iron R.

06/10/2017 12:00:00 SA

Leo came by and did some work on a building of mine twice. The job was all day long. More than 8 hours. He took care of the problem and never complained once. He was an excellent worker and did his job well and was extremely knowledgable about what he was doing and answered all my questions I had. I highly recommend asking for him for all your jobs. He's an honest man and doesn't beat around the bush. He told me what needed to get done for the job and fixed whatever needed work. I would use 24/7 rooter again.

Brooke B.

01/01/2019 12:00:00 SA

I can't speak for their actual work, although I think we're very lucky not to have used them. As a 4-unit condo we have to get multiple estimates for a leak. One of the owners called 24/7 Rooter & Plumbing and another plumber. The other plumber came out and looked into the leak and wrote up an estimate for free. 24/7 wanted $135 to trace the source (hmmmm, lightwell with standing water and clogged drain with leak directly underneath, found it for ya!). Day 1, New Year's Eve: they called at 10:30am to change the window of time from 11am-1pm to 3-5pm after having been told that 2pm was the latest I would be available. Rescheduled to New Year's Day 11am-1pm. They were specifically asked if they charged extra for coming out on a holiday. Nope, in fact, no charge at all other than the $135 fee that would be charged regardless of whether we knew the source of the leak or not. Day 2: Waited during the 11am-1pm window. At 12:30 we called to see if they were on their way and were told we had cancelled the call at 10:30am. Huh?!? They want to reschedule to 2-4pm that day. Oh, and they also charge a $65 dispatch fee on top of the $135 estimate. We decided to cancel entirely and call another company. Soooo, I wasted 4 hours for a plumber that never showed up over a 2 day holiday. And because the lightwell is only accessible via the bathtub in my unit, I also had to remove the curtain, piles of bottles, window and screen (in 50 degree weather) for all that time. Also had to keep the animals locked up, especially since the cat already figured out that the window was access to a way out - wait, wet, ew, let's jump back in and get the apartment muddy. I guess 24/7 gets one star for being available on a holiday...

Daniel J.

7/20/2014

I would have loved to have given these guys a review based on their ability to solve a plumbing issue. Unfortunately, despite their assurance that they would be to me within 30 minutes, 40 minutes later I got a call to say that they wouldn't be able to come until tomorrow.

What wonderful emergency service that is.

Daniel N.

2/28/2018

Have called them out a couple of times in the last 5 years or so. It's not cheap but they show up when they say they will and they fix your problem (and service has been very good with patient explanations of what they thought they need to do and how it went).

Manny M.

12/22/2016

Worst service ever. Just needed a toilet unclogged took 2 hours. Obvious the guy wanted to leave . Kept taking phone calls and chatting up someone. Do not use these clowns. $250.00 later

Simone Z.

8/23/2014

Had no hesitation calling this company after all the great yelp reviews below.

I had a basic clogged kitchen sink and told them so over the phone when i made the appointment. The plumber was not friendly from the moment I opened my door.

He asked if I had a bucket for the debris and chemicals that would land in my cabinet after he took my P trap off. I said no, and he suggested he use one of my pots or pans. I said no.

He looked around my place and asked if i was a renter or homeowner. i asked him what that had to do with unclogging my sink. He responded by giving me an estimate of $350. dollars, and telling me he needed to take out many pipes and my garbage disposal to fix the problem.

I then escorted him out of my home.

I did call the company and let them know my experience with this plumber. They were apologetic and offered to do the job for about half his estimate, which was still extremely high. I declined.

Thankfully, i found a handyman on yelp that was able to come by soon after. He was great, and an expert. The declog was, as i had expected, 10 minutes of his time, and the bill included fixing many other things in my home with the remainder of his $60 / minimum and hourly rate.

Shame on this company.

I will never contact them again.

Having someone come into your home is a delicate business to say the least. Especially if you have a timely problem and you cannot fix it yourself.

I would not wish this experience on anyone else.

If there was a zero star option i would check that box without hesitation.

Allen L.

02/10/2017 12:00:00 SA

This is a 24/7 Service. After placing a phone call within 30-45 minutes, Nick showed up, Friendly, Water back up, check pipes... Offer options for service, I choose the service of using water pressure to clean out and Camera reading. It took about 30-40 to clean out, then using camera to infected the pipe and out to the Main line. showed tree roots had clean out by water pressure in the connection. and the line looked good. Thank you for the Professional Service of this business.

Cindy S.

4/17/2016

Jeff at 24/7 rooter and plumbing was wonderful, fast, and efficient. Couldn't have asked
for better service. The receptionist was also wonderful although I didn't catch his name.
Thanks

Cynthia M.

9/24/2014

I know I already gave a review on 9/22, but my water heater broke today; we called 24/7 and Mike D. came out right away and installed the new water heater, pleasant, professional and worked efficiently to install the new one replacing old fittings and flex pipe making sure it worked properly.

I am so glad I found this company by accident on Sunday, but from now on, it's 24/7 Rooter and Plumbing for my household.

Jane M.

10/03/2014 12:00:00 SA

Can't vouch for everyone there, but Paul was terrific. Came right away the first day, got a temporary fix in place, got everything fixed. Plus being the nicest guy ever.

Norm N.

05/09/2014 12:00:00 SA

You CANT call yourself a 24 hour service if you don't dispatch people 24 hours a day. My wife called at 9PM about our leaky water heater and was told someone would be here at 8AM. 8AM?!?!? That's 11hours of water flooding my garage. Just be realistic upfront about your service and you probably wouldn't have so many horrible reviews. Haven't even got service yet and I'm already unhappy. SMH.....

k j.

02/02/2017 12:00:00 SA

These guys went way beyond the call of duty. Our hot water heater exploded and filled our basement with about four inches of water. Leo came to our house that afternoon and stayed until after 10:00 pm setting up the heater. He even told me to get a dehydrator and helped me hook it up. The next day the hot water wasn't coming-turns out our central heating was a little amiss-he came first thing in the morning and fixed it. From now on these guys are my go to plumbers! I can't recommend them, and especially Leo, more highly!!

patty l.

12/28/2014

3:30 Saturday afternoon we had a backed up drain which meant we couldn't use the water in the kitchen or bathrooms. I called 24/7, they said they could have a tech out between 4 and 6 pm. Sean arrived at 5:30, I explained the problem and he got right on it. Didn't treat me like I was clueless because I was a woman. Was very straightforward, told me if he could resolve the problem in an hour it would be $250. After snaking the drain he went out to the street to listen to the trap to make sure it was clear to the street. He was in and out in less than an hour and cleaned up everything to boot. A far superior experience than I have had with the big chain Rooter services, faster and way less expensive.

J B.

08/12/2017 12:00:00 SA

Friendly, fast and great service! Our technician was great. However, the service charge to replace a kitchen faucet and cover the charge of the new part was $650, which was surprisingly expensive. We just went with a drain cleaning service for the other sink that needed repair, which was more reasonable at $205.

Erin F.

08/01/2017 12:00:00 SA

Garrett was great! Came to our Marina condo in a jiffy to help us with a severely clogged shower drain. Efficient, friendly and reasonably priced...we have you on speed dial now!

Jean P.

08/10/2014 12:00:00 SA

Sean was great! He was in and out in 20 minutes and fixed our stopped-up sink. I'm telling you: speedy quick and fixed.

Sandra M.

11/21/2014

Service was perfect. Called at 9:30 pm and person who answered was courteous and efficient. Got a call back in literally a minute. Determined I didn't need someone that night and made an appt for 7-8:00 am. Sean showed up a couple minutes after 7 and was done in half an hour. He cleared the clog, cleaned up the mess, and explained what he found. He was honest and did not hard or over sell anything. I did think it was a bit pricey, but I would rather pay a little more for quality and professionalism. By the way, the other company I also called last night did not provide service last night and has yet to return my call for an appt. I am so glad I did not wait for them.

Holly H.

11/12/2016 12:00:00 SA

Bill arrived at my door within an hour from calling. They had a cancellation and asked if I was available in 30 min. Excellent service, Bill knew what he was doing and was in and out within an hour. My drain is fixed and I'm pleased with the service. Thank you 24/7 Rooter & Plumbing!

Katy W.

10/25/2016

Great experience! They arrived within 90 minutes of my call - even after hours. Steve came at 7:30 p.m. and got the job done. He explained what had happened and ways I could maybe prevent it. The 5 starts is because he stayed and helped me clean the garage and laundry room, which had both been affected by the leak. I was very thankful and appreciate the good work!

Anita V.

11/11/2014 12:00:00 SA

Arthur was the best, most professional and efficient plumber I have ever used; believe I have used many and they are always disappointing; over the top expensive and never get the work done right away. I took the whole day off work for my issue and he had it done in a little over an hour. I had 3 prior estimates that were absurd and they all advised it was going to be an all day job!!!
Don't even think of ever calling any other plumber in San Francisco!!!

Sarah C.

9/25/2014

I would give Chris H. and 24/7 Rooter & Plumbing 10 stars if Yelp would let me.

We woke up at 4:30am to a flooding kitchen, the result of the recent rain clogging the drainage pipe with the debris that built up during the drought. Chris H. snaked two clogged lines in our house, wrote an estimate to come back and fix a bent pipe that contributed (but didn't cause) the problem, and was packed up and gone in about an hour.

He saved the day. That's not an exaggeration - we weren't even late to work, thanks to him. We will definitely be calling Chris H. and 24/7 Rooter and Plumbing for all our plumbing needs from now on, emergency or no. They were SUPER responsive, nice, and their prices are reasonable. I cannot recommend Chris H., or this business, enough.

Maulik S.

2/23/2014

My sewer line backed up this morning. I called 24/7 after looking at their ratings on Yelp. The guy showed up and started offering theories on why it was backed up. Every time I pointed out facts that undermined his explanation, he had another theory that equally made no sense. He then started snaking through a drain closer to the house, even though it was clear that the blockages wasn't in the house line. After 5 minutes of accomplishing nothing, he moved to the vent on the sidewalk, where I had told him to start. After 10 minutes of accomplishing nothing, he told me that his snake wasn't going into the sewer because my house trap was broken. I told him that for now I just need the line cleared. He said there was nothing he could do. He was there for all of 20 minutes, had not fixed the problem -- even a little -- but demanded $200 for his services.

After he left, I put in a 3-1-1 request with SFPUC. They showed up a few hours later, put a plunger down the vent and cleared the back up. Took them a few minutes, and they didn't charge me anything.

Reina L.

9/21/2014

Chris H. from 24/7 Rooter & Plumbing literally just walked out my front door after saving the day! I created a Yelp account just to write this review :) He was extremely courteous and assuring and explained the whole process to me while he was fixing my toilet. I explained to him that it took me hours last night, trying to turn the water supply off, checking every single part of the toilet...he was patient, listening to everything I tried....and then he was able to shut off the water supply and replace the fill valve in a matter of minutes! The price was very reasonable and he didn't stray from his estimate even after going the full mile to tighten bolts down, clean up everything, check for other issues, and explain to me what signs to look for in terms of future issues that might arise. THANK YOU CHRIS!!!! :D

I see a few reviews about how they are not actually 24/7 and not fast enough...let's be honest. No one knows how to do this stuff except for the professionals and (sometimes) the enthusiasts. There's ALOT of plumbing throughout the bay area. I called at 1am last night and they told me on the spot that everyone was already dispatched and booked until 7am. The person on the phone also made sure that the situation was stabilized at my home before making the appointment for 6 hours later. Completely reasonable! Judging from the way the phone call and actual appointment was handled, I would suspect that these guys would certainly recommend someone else or do everything in their power to get here faster if there was a real emergency. My issue was less of a big deal so it could wait a couple hours. People are too impatient these days. 24/7 Rooter & Plumbing - keep doing what you're doing! High quality employees all around. Thank you :)

Wes T.

09/07/2014 12:00:00 SA

Had a stubborn kitchen sink clog, more than I could handle, called in 24/7, and Sean showed up. He worked fast and hard, tried getting to it from the kitchen, then had to move onto the roof to go through the vent. I was worried about the clog, and he was worried about getting the floor dirty! I said I could clean the floor later, he was having none of that, he left everything neat and tidy. If you call them and you get Sean, lucky you!

Steve G.

10/20/2014

Oliver is a champ, excellent work ethic. I rented a snake and attacked a drain clogged badly by roofing tar and gravel and got nowhere. He doggedly threw everything at it until it was flowing freely (ended up finding two clogs further down the drain), all while working in a tight, uncomfortable light well with wet paint and always remaining patient and agreeable.

Louise R.

1/28/2014

Dear 24/7 Rooter and Plumbing,

Thank you for your recent comment on my previous post.

You are correct, it was my tenants who were left without water or heat for over seven hours after your plumber turned it off and drove from Berkeley to Palo Alto for another job. Your company had assured me this would be treated as an emergency situation and fixed in a couple of hours, so of course I was disappointed and upset, especially when I could not reach the plumber or anyone from your office by phone.

You are right, your company does have valid licenses and permits. I apologize for my misunderstanding as I did not realize there were two companies named 24/7 Rooter & Plumbing and that one had permits and one did not.

You are also correct that although City of Berkeley did send me multiple notices and letters advising me that work was being done at my house without permits (and threatened to fine me). You did resolve the issue satisfactorily after much headache.

You are right also that I want a discount on my bill. $2,100 is, in my (non-professional) opinion is an excessive amount to charge to install a 40 gallon gas water heater.

I did get the inspector out to the property as you suggested and unfortunately there are several issues that need to be addressed to get the work up to code.

I don't want to not pay you. In fact, I would very much like to pay you but given the situation even your discounted offer to me feels unfair.

Danielle

JK T.

10/06/2014 12:00:00 SA

Chris H. Cleared & cleaned my kitchen drain and tested the drain many times with hot & cold water to make it was draining properly before he left my home.
He is courteous, tidy & very knowledgeable about his work.
He quarantined his work & said to call back if there is any problem ,,, which after four days the drain was slow again but not as bad as the first time - so I call Chris H & he came back quickly.
He has magic powers because when he filled the sink with water it drained perfectly!
You know how that happens sometimes you can't get your computer to work & you ask someone else to take a look & it magically starts working again!

5 stars for Chris H & his company!
Happy customer & will recommend to all

Bunny V.

8/29/2014

Our Technician arrived in less than an hour, was polite, curious, and just wonderful to work with. Have these guys on speed dial for the future. THANK YOU!

Kayvon B.

9/18/2016

Plumber (Denver) arrived and was extremely professional and helpful. He arrived right on time and was informative, competent and respectful. Highly recommend!! Thanks, Denver.

Mariam A.

8/29/2016

This company saved my life. A contractor I hired screwed up my kitchen and left me without a functioning kitchen sink. Nathan went above and beyond and gave me great customer service. He was communicative, professional and friendly and kept me updated as to when the plumber would arrive. Steve showed up and saved the day and gave me running water. I was able to wash the dishes and make food for my baby. What a great company! He correctly installed the sink, tested the water pressure and fixed a leak within minutes! Wow! I wish they did construction work so they could fix the rest of the mess my contractor made. 6 star service. Thank you guys!!

Torsten U.

06/08/2014 12:00:00 SA

We had a septic backup on a Sunday. A lot of places are closed. I called 24/7. Phone rep was friendly and professional. Plumber (Sean) arrived within an hour and had the problem fixed within an hour. He was also friendly and professional. He was considerate to leave no trace (no mess, no dings on steps from equipment). His only slip-up was when snaking drain, he didn't have towels DIRECTLY under the spout, so some water contacted the baseboard, but he quickly moved some there when I pointed it out. Their price of $250 for an hour or less of work (little less than an hour at my house) did give me a bit of sticker shock, but I didn't price compare anywhere else, that may be the going rate for a quick response on a Sunday. I've seen reviews of Roto-Rooter that didn't look appealing, so I preferred to go with a company that had solid/good reviews. No regrets.

Ryan G.

7/24/2014

This place is top notch.

I worked with Sean on both visits, and not only did he give me rudimentary plumbing information to help me understand the basics, but he went above and beyond to determine the root cause of our problem, because it clearly wasn't something with our apartment.

Both dispatches have been pleasant, Sean arrived on time, and took care of any problems very quickly.

I couldn't recommend anyone else except this company, they deserve your business if you have any plumbing issues.

Mark P.

7/14/2014

Came on short notice in the evening, was very professional, fixed our clog and replaced a missing part. Definitely recommended!

D C.

7/16/2016

Jerome came to our house in Redwood City when we found fresh water leaking outside the house, but we couldn't locate the source. He promptly found the broken pipe buried in our yard and replaced it, and Jerome also checked to make sure there were no other breaks before he considered the job finished. He explained what he did and was very courteous. He worked quickly so that we didn't have to have all our water shut off for long.

Mike A.

7/20/2016

Response time was quick. Dispatch courteous and efficient. My technician, Leo, was professional, effective and very helpful. Really appreciated his ability to quickly address/fix the problem and his willingness to explain how he corrected it and how to prevent it in the future.

Mitchelle P.

06/09/2014 12:00:00 SA

Very professional and punctual business. They are available to do a repair within an hour of contacting them. I am very satisfied with there service and highly recommend!

Richard S.

6/16/2014

Jeff is the best. He was quick and he new what he was talking about. Give that man a raise!!!!!

Randy Y.

05/01/2016 12:00:00 SA

Well...I am content with the service...they arrived on time and got the job done in a timely manor. I called and explained what wasn't draining and I agreed with the price. Wish the stupid tenants would call before the line gets totally plugged. Thanks 24/7...I got your number should I need it again.

Kristina R.

5/23/2013

If I could give negative stars I would. Very nice people, but when it comes to getting to yes for the customer, that is not their quota. If anything they don't work on anything without their boss's permission. Very dissatisfied that a plumber could not solve the issue because he did not feel comfortable soldering and stopping the leak. This is a 24/7 service right? He wanted his boss to come back in the morning. His boss wanted to come back and fix the issue himself. I asked him to leave and I called ACE Plumbing and Rooter, they are Diamond Certified also, and they fixed the issue in an hour. Have ACE Plumbing help you because they were AMAZING! Thanks for wasting your time and mine 24/7 Rooter and Plumbing. It's not 24/7 if you won't fix an issue at 9pm because your boss wants to do it the next day at 8am.

Matt P.

10/26/2013

James from 24/7 saved my sorry butt when I tried to do-it-myself and turned a leak into a non-functioning kitchen sink, and couldn't fix it. He arrived w/in 30 minutes of my call, communicated clearly, fixed the dang thing, and cleaned/lubed/tightened all connections, and made good recommendations to avoid future problems.

M R.

5/23/2013

Very poor service. No one should have to call a 24/7 service that DOES NOT do 24/7 service. They would not do anything until 8am when calling at 8:30pm. That is the next day. Maybe it should be a 9am-9pm service. Nice plumber though, he didn't fix anything because his boss wouldn't let him, but he was nice. My neighbor called another company and we have our water on because of ACE Plumbing and Rooter. They came thirty minutes after 24/7 Rooter, and ACE fixed the issue the proper and safe way within an hour at 10pm at night. Good thing my neighbor found ACE.

Michelle S.

12/15/2011

I called this company after a horrible experience with another plumber who left my sink clogged and dirty. I saw good reviews on yelp and decided to give them a try.

I made the appointment for 6:30pm and was pleasantly surprised when Kevin called me at 6pm to say he was in the area and asked if I would like him to come a little early. (I was especially shocked being that my last plumber was almost 3 hours late without so much as a phone call!)

Kevin was extremely polite and professional. He assessed my sink and took the time to explain what the problem was and even showed me what the different pipes/tubes were to give me a better understanding of what was going on.

He was very thorough and completed the job in a little over an hour. He also brought his own towels to use to clean up the water/dirt (something my last plumber did not do and left me with a huge pile of soaking wet dirty towels in my sink to clean up after he left!).

I had some cleaning supplies from under the sink and Kevin asked if it was alright to use some of them. He then started to spray and clean under the sink as well as the sink itself which had caked on food particles from the sink being clogged which the last plumber left. (I couldn't clean it myself yet because after the first plumber left the sink was still clogged and I couldn't run the water).

When Kevin was finished my sink was working great and was very clean. I really appreciated the extra steps he took to ensure I didn't have to clean up after him. I highly recommend this company. He left me with some business cards, which I will pass out to friends.

Thanks for the great service! I will definitely be using you again!

Trevor J.

03/07/2016 12:00:00 SA

Daniel from 24/7 Rooter & Plumbing is amazing! We were fortunate to get Daniel on a Sunday when we had sewage back up and fill our basement equipment room with 3 of raw sewage. Our 90 year old commercial pipes were blocked with years of grease build up. Daniel worked for almost 12 hours to clear the line, making multiple trips to get more equipment. Daniel showed an incredible degree of professional commitment to get the job done. We are so grateful. My interactions with his manager and dispatch has also been very impressive. As a business operator, I can't recommend 24/7 Rooter and Plumbing more highly.

TC C.

5/31/2016

We had an emergency sewage back up in our garage at 10:00pm. They were there within 30-40 minutes. They worked on the problem for an hour and a half temporarily fixing it until they could return the next morning with equipment specific to our issue. Both gentlemen who worked on the problem were well trained professionals.

Ashley D.

02/09/2013 12:00:00 SA

Nick was very professional and came within the time window given to me by the dispatcher. Nick idetified the issue with my toilet and fixed it immeaditaely. I was very impressed with the service Nick provided.

Gena K.

12/22/2013

These guys were great. When I call I spoke with a pleasant and competent person on the phone. She told me it would be 30 -40 minutes. Guy came is less than 30 minutes and was able to fix my toilet is about 20 minutes. He was really nice and very professional. He even gave me deal because I told him I didn't want to tell my land lord about it. He gave me $20 off my bill since I was paying for it. I will definitely use them again if I need a plumber

Kelly B.

1/15/2012

NOT cheap (for a clogged toilet), but hey, on Sunday evening when you have no other options, these guys are fantastic. They had a time slot open with an hour and a half and showed up right on time. The plumber they sent was fantastic - worked quickly, explained what he was doing, and tried to not make me feel bad about flushing the unflushables (I guess I live in an old building). So embarrassing. $189 later, I'm just happy to have a toilet again.

El A.

11/07/2011 12:00:00 SA

It was a Saturday night and our toilet backed up. I looked through Yelp for plumbing companies and each company I called greeted me with an answering machine. I contacted 24/7 and a live person answered.

They had someone at our house within 15 minutes. The plumber fixed the problem within minutes. The entire experience with 24/7 lasted about an hour - from the moment I placed the call, til they unclogged the pipes and left - 1 hour total.

These guys are very knowledgeable, dependable and extremely efficient. I highly recommend them.

Casey M.

04/04/2015 12:00:00 SA

I called afterhours for a clogged pipe. The technician was out in under 2 hours which I thought was pretty quick for a late service call. Unfortunately, he was super unprofessional; blasting music in his truck as he pulled up, spending massive amounts of the time on his phone, and didn't seem to have the right tools for the job (there was a lot of hammer use resulting in a damaged clean out cap). After a few hours of work he was unable to fix the clog, yet still charged us $275. Then he had the audacity to tell us to call him again in the morning, because he might be able to finish the job then. We called another plumber the next morning. They fixed the clog in about half the time for half the price.

Tedd W.

04/08/2015 12:00:00 SA

I had a clog in the main drain. The normal household usage was drain fine until it rains. They came by and gave a quote for $175 which I accepted it. Plumber specifically said that the job is under WARANTY. If it does not work, either myself or someone else will come back and fix it for free. The heavier rain came that night (4/6) and almost flood my garage/basement hadn't I kept up with the rain for 3 hours from 3-6AM. Call them back, the same plumber showed up at 7AM to snake it again but this time with a bigger size (as I suggested) into a different drain. Sure enough, it is $150 extra for now total of $325 for the same problem that was not fixed and was under warranty -just from yesterday! I did learn about business integrity and practice from 24/7 Rooter & Plumbing.

Gianina G.

06/04/2014 12:00:00 SA

I love these guys, especially Sean. He came today, and fixed our clog in minutes. On top of that, he gave me some great advise, and was extremely friendly. To me I always want advise along with a friendly person. Every time we have an issue they are here within 20 minutes of me calling them. You guy's Rock!!!

Sam F.

11/07/2015 12:00:00 SA

Steve and Mike were incredible plumbers. They responded to our distress call leak upstairs and were able to come and assess the situation in the middle of the night. They put together a quick stop gap measure that stopped the leaking before coming back the next day to fix the problem. Steve was incredibly friendly and professional and helped come up with the solution to our problem right away. They even got us in touch with a water removal specialist that was able to start drying our ceiling immediately saving thousands of dollars of potential damage. I would highly recommend this service to anyone with any plumbing issues.

Derek W.

7/21/2015

I had a clogged sink that I tried to use a snake on but was not able to un-block last night. So this morning I called at 8:05am and was not able to get an estimate over the phone. They said that the plumber would be there in an hour and he was at my house by 8:35am (which was great). In two seconds he gave me a quote to fix the sink of $250. It seemed steep but I needed the pipe cleared so I just went with it. He got in with his small powered rooter and tried a couple of times but was not able to clear the block. He had to get the largest rooter thing that he had and then was able to push out the thing that was clogging the pipe. It ended up taking more than an hour so I had to pay an extra $100 for the second hour. Total cost was $350! expensive. By 9:56am he had everything cleaned up. The plumber came right over and worked diligently on the problem so it seemed legitimate but still a bit expensive. They said the work had a 30 day guarantee. I would use them again but I will probably look around a little next time to see about getting a little left expensive option.

Erika C.

4/19/2012

I would HIGHLY recommend this service to anyone who needs a plumber to respond quickly, professionally, and do a great job. Our toilet was clogged and I was able to call and schedule an appointment for someone to come and fix it that same day at 7:45 pm. Jeff B. was the plumber who helped us, and he arrived at our place at 7:45 pm on the dot. I totally appreciated his timeliness.

He fixed our problem and was very friendly and personable while he did it! Who knew that getting plumbing problems fixed could be so easy?!

Definitely give them a call if you're in a bind!

John D.

9/21/2016

We have a home warranty policy with American Home Shield and they have yet to let me down whenever i needed help. Our water heater stopped working Monday evening, i called AHS first thing Tuesday morning and they set up a service with this company who scheduled a call that very evening. Max showed up at 7:30 PM within the window of service that they provided me. He did an outstanding job in diagnosing and fixed the problem within 45 minutes!! He was very knowledgeable and efficient, I would highly recommend this company's services to anyone.

Jeff L.

09/08/2015 12:00:00 SA

Omar came out and was determine to get my drain cleared. He did a great job and worked very hard to clear out my problem. This is the 2nd time I have used them and both plumbers have been great and worked really hard to solve my issue and not leave until the job was done.

Peter G.

12/27/2012

Arrived within 1 hour as promised. Steve was very friendly, professional, and he smelled nice. Most important, he found the blockage and fixed it. Ugh, I forgot to ask about the 10% discount! Make sure to ask about the 10% Yelp discount.

chelise e.

3/14/2016

Helpful Friendly and hardworking! These guys came out right away and did a great job! Five Gold Stars!

Nancy H.

12/25/2012

Xmas day and my tenant's sink and bath vanity drain is clogged. In a panic, I called 2 rooter guys and got answering machines until I found 24/7 on Yelp. They came within half an hour and fixed the problem and did not gauge me given that it was a holiday. Gotta love it and now they are my number one rooter guys!

Janet B.

7/15/2016

What quick response to a plumbing problem. James came within 3 hours and fixed the problem. A great relief and and a job well done.

CS W.

07/04/2016 12:00:00 SA

Great professional service! Called around 11 am and was able to get a 3pm appointment with earlier option if someone cancelled. James ended up here at 12:30 (courtesy called 30 minutes before) and was done in less than an hour!

Elizabeth L.

01/08/2013 12:00:00 SA

I called them in the night and got an answer right away. A very efficient person helped me with a problem in my sink, they came very fast.They're prices were very reasonable especially for coming in the middle of the night. I would highly recommend this rooter company for any plumbing problems you have.

Matthew M.

6/16/2014

Very positive experience. Sean came to my home within an hour and a half of my call, was courteous on arrival, was efficient in clearing my clogged shower drain, gave me some advice on future care and use, and offered to help with an additional issue on the spot. He was in and out and my shower was as good as new with no hassle at all. Highly recommend this service, especially if you are in a bind and need someone on short notice. Sean was fantastic and I will certainly give them a call if I ever have any further issues in the future. Thanks so much.

Jordan K.

7/16/2010

Can't say enough about these guys. Instant and friendly service and it was WAY cheaper than I expected. Seriously the nicest plumbers you can find. And they made an emergency call on a Friday night at 9pm with smiles. They'll be the first I call for any plumbing needs.

Steve R.

7/31/2012

I highly recommend these guys for quick and high quality service any time of the day or night. Honest and trustworthy. We had a nasty drain backing up from the curb, probably due to a collapsed house trap, and they cleared it 3x for us for the initial price, as we we waiting to go forward with the larger repair.

Jacob P.

11/11/2012 12:00:00 SA

Mack was the man, showed up in 20 minutes on a sunday morning. Not to mention he was extremely friendly and patient. five stars.

Erik A.

12/14/2012

Very happy with the work done and the great, fast service. James was very straightforward and didn't try to hustle us at all, like some companies might. Quite the opposite! He helped figure out the best, most efficient way to get the job done and gave us options and helped figure out what may need to happen down the road. Like some of the other reviews here, he came really quickly and did a great job. Left the space super clean too. I would totally call these guys again! Got the 10% Yelp discount, so that helped too!

J F.

3/13/2016

Sean was, courteous, clean, informative and professional. We had a backed up kitchen drain, and Sean came out and took care of it for us. He had a great attitude, considering it was pouring rain.

Iweb S.

01/05/2015 12:00:00 SA

It was a great service - thank you very much Chrish for coming on Sunday in 30 minutes after our call and fixing all problems with the heater ! Highly recommending this place...

Aaron M.

02/07/2015 12:00:00 SA

Prompt response, even on a weekday evening. The plumber, Chris, was here 30 minutes later. Friendly and professional. He fixed the clogged sink, and did not leave a mess. I would definitely recommend.

stephanie c.

11/24/2012

2 days after moving to our new place in SF, just to add to the chaos of boxes and upended furniture on a holiday weekend, we had a totally clogged up bathroom to add to the mix (toilet, sink and tub - all backing up into each other, a real mess!!)

After waiting all day for another company to even call us back, we called 24/7 at 6pm, spoke to a real person; and had a tech at our door in 40 minutes.

I'm just sorry I didn't remember to write down his name, but he was wonderful.

Cheerful and professional, he took the time to explain the problem to us, offered practical solutions, tried out a couple options, fixed the problem, and took the time to make sure it all worked before pronouncing it fixed. Oh, and he also brought his own tarps to protect the floors and cleaned up thoroughly before leaving!

I'm keeping 24/7's number - these guys are great!!!!!

Joseph B.

3/24/2014

WOW MAESTAFA IS SUPERMAN!

I hope I spelt your name right buddy, because you are great! You checked out our disposal to find it defective and went to Home Depot and was back in less than 45 minutes and did the job right away. You explained to me everything you did and what all the amateur plumbers do wrong.

You are excellent...and your price is very reasonable, I was expecting to pay much more.

You will be our plumber from now on, and I will spread the word.

Simply AWESOME, QUICK, EFFICIENT AND A GENTLEMAN AND SUPER RATES.

THANKS FOR THE SENIOR CITIZEN DISCOUNT! You made our phone book and cell phone directory!

Gratefully Yours,

Joseph & Jocelyn

Wendy B.

05/03/2014 12:00:00 SA

I callled 24/7 Rooter & Plumbing because my toilet had overflowed. They checked it out and came back the next morning to hydrojet our sewer line. I asked why they could not snake the line and they said that our terra-cotta tile would crack if they snaked it. The job ended up costing $695 and I have since checked with other companies that charge closer to $475 for hydrojetting or jettying the line and that terra-cotta lines can be snaked. I now have the same toilet stopped up again after several months and they quoted me an additional $175 to snake the same toilet. I thought the $695 was excessive, but to have to pay an additional charge to snake the toilet seems like insult to injury. I will not return at these charges.

eric s.

09/05/2014 12:00:00 SA

we had an emergency leak at 7pm on a friday night. called and they were here in 20 minutes!!!! Mike was friendly and knowledgable and luckily the hardware store was open and had the parts we needed. He replaced and fixed the leak quickly. In a pinch... they delivered!

dennis m.

6/22/2011

Prompt, reliable and reasonable. I called them to clear a clog which turned out to be a broken main sewer line. They did the work promptly and professionally from start to finish.

Stefan H.

3/24/2013

My wife had big problems with her main sewer line at work and we called 24/7 on the weekend. The work spanned over 8 hours and 2 weekend days with 3 staff. They really had the opportunity to charge us a lot of money and to up sell on what needed to be done. We ended up with a surprisingly low bill with great service. Brian and Aaron were excellent. We would not hesitate to use them again.

Rhett B.

7/30/2014

Sean from 24/7 Rooter and Plumbing came out at 2AM to fix our clogged toilet and bathtub. We had a pretty big problem. First thing I want to say is that Sean was incredibly friendly, courteous, professional and helpful. He was up front and pulled no punches. The job seemed daunting (at least to me) but he handled it with no problem and kept us updated as he went on. This was definitely a pleasant experience and I would highly recommend Sean and 24/7 Rooter and Plumbing!!

Rebecca W.

6/17/2015

They were awesome, they gave me a window of time, called me when they were running behind time. Steve came and explained the process, he was kind, knowledgeable, compassionate , and quick! I will give them all my future business!

A C.

10/21/2013

If I could give 0 stars, I would. They scammed me out of $200, did not complete any work, and were completely unwilling to help me or listen to my complaint. Marvo, in the front office, was rude and disorganized and refused to call me back after my initial complaint. Completely unprofessional and poor business management, at best. I knew from the moment the plumber stepped into my home that there was something wrong and I didn't trust my instincts. I would not sign any document and I would not trust anything that you hear from the plumber, I would recommend calling the front office when the plumber is on site to make sure that everyone is on the same page and to prevent future scams.

Karie C.

04/06/2016 12:00:00 SA

Jerome came to our house within an hour after calling to fix an issue with water leaking out from our dishwasher. Another plumber (from another company) told us to call the manufacturer of our dishwasher to complete the fix but I suspected this wasn't the right way to go. Glad I listed to my instinct. Jerome scoped out the issue and found we had a broken pipe in our wall which was behind some cabinetry with only minor access. Jerome said he thought he could fix the pipe without removing our cabinets which was a relief to hear! I'm not sure if other plumbers would have done this because the limited access certainly made it tough to fix but it no doubt saved me money. He also snaked our pipe and unclogged a 50ft clog! Apparently stuff had been slowly backing up over time until finally the pipe broke in the weakest spot. I'm extremely happy with his hard working no nonsense approach. I would definitely ask for him again. Thanks Jerome!

Juan Carlos S.

11/28/2012

$450 for a half hour of labor replacing my garbage disposal. Plus $60 for parts. This company will straight up rip you off.

Dwight H.

11/11/2011 12:00:00 SA

I called today, Kevin came out to the house -nice guy. He was here for 1 hour and 15 minutes, snaking out what he said was 5 ft of pipe, and cleaning debris out of a couple other ones by hand. For this we were charged $315. He had the audacity of suggesting I might want to clean up the debris so it doesn't go back down the drain. You mean that's not part of the deal, I asked incredulously. No, not really he replied.

Leslie B.

5/27/2014

I work for The John Brody Salon located in the Castro area in San Francisco. Well this morning, as our first client is getting their hair washed, the shampoo bowl totally backed up. Both shampoo bowls! Not the best way to start your day. This happened about a year ago and Paul came out at that point and was able to fix the problem with great time and with reasonable pricing. So who do I call again, Paul of course. Well he was very pleasant on the phone, but unfortunately wasn't able to come to the salon since he was already busy. He was able to however get another person to come out, Sean, who was great! He showed up within 45 minutes of my call, was very friendly and respectful of our stylist's and clients need to keep using the shampoo bowl wile he was here. Fixed the problem fast, which ended up being hair clogged pipe, not surprising. He was great and I will be calling on him again if I ever have any problems with our plumbing. Thank you Sean and Paul!

Julie B.

12/07/2015 12:00:00 SA

sunday night, water streaming up out of the kitchen sink! sean from 24/7 was there in a flash and fixed it all super quick. fast, friendly, informative. highly recommended.

Paul N.

01/10/2014 12:00:00 SA

Why do plumbing emergencies always happen late at night? I was sitting upstairs minding my own business this evening around 10:00 p.m. and I heard this funny gurgling noise coming from the kitchen. I went down to inspect and found dirty water coming up from the kitchen drain, overflowing the sink, spilling all over the place. After some emergency triage to avoid an even worse really gross mess, I placed a call to my landlord who told me to call a plumber (DUH!!!). I'm glad I called 24/7 Rooter. At this point it was already almost 11:00 p.m. The lady who answered the phone took down all my info and told me that one of their guys would call me back in a minute. Literally one minute elapsed and I got a call from Ronny. I told him what the problem was and he arrived within 15 - 25 minutes. He was professional, knowledgeable and didn't mess around. He took control of the situation and he was done in less than 30 minutes. Ronny was really nice and very sympathetic to my plight. He was fast and efficient and cleaned up after himself. He tested all the water outlets in my apartment just to make sure that nothing would come up through the kitchen drain. He gave some good suggestions as to why the kitchen sink was acting up (info which I passed on to my landlord). I have Ronny on speed dial. Definitely a great choice to solve a really gross problem!

Sandy S.

3/21/2011

We had a sewer line backup. They came promptly, and in a short time cleared out the line. This, however, turned out to be part of a larger problem, which they quickly diagnosed, stemming from old (like a hundred years old) and broken sewer lines. They ended up replacing about a hundred feet of pipe all together, a big job! All the work was done in a timely way (they even worked in some pretty strong rains) and in a professional and friendly manner. They also did a nice job of replacing the lawn, garden, and part of of our steps that needed to be dug up for the work. Would definitely use them again!

Andrea S.

10/27/2011

Reliable and SUPER-quick. I called, spent 3 minutes on the phone, and they were at the house in 30 minutes to unclog a toilet. The plumber that came over was very courteous and efficient. Exactly the kind of person you want around when your toilet is overflowing. Definitely call these guys.

bruce b.

7/20/2013

Just called these guys; here in 35 minutes on a late Saturday evening. Fast, friendly, reasonable. Excellent service.

Cheryl R.

09/10/2014 12:00:00 SA

24/7 Rooter & plumbing called and said someone would be at my home within an hour. In less than an hour, Sean came and checked everything out and made a plan. He explained what he was going to do, did it,and did the job quickly! Friendly, courteous, and prompt. Would highly recommend this company.

A L.

1/27/2012

Recently my toilet broke on a Friday night, at 7pm. I had no idea what to do and started panicking that I would not be able to find a plumber to come out until after the weekend. I could not go without a toilet. for the rest of the weekend. A friend referred me to 24/7 Rooter and Plumbing as she recently used them and had a great experience. I called them up and a friendly lady took all my information and informed me a technician would call me back. Within minutes, I received a call back from a friendly technician accessing my situation. He helped calm me down and informed me that they would have someone at my place within half an hour. The plumber that came out was very friendly and helpful. He replaced the broken part of my toilet and made sure it was working. He also informed me of some efficient ways of what I can do to conserve water. He took care of all my needs and I had a great experience with 24/7 Rooter and Plumbing. I would highly recommend them as they are very professional, organize, efficient, and friendly. Thank you for a great experience 24/7 Rooter and Plumbing!

Sam B.

8/29/2014

Had a blocked shower drain on the bottom floor of a three unit stack. Sean was very helpful and came out twice to fix the issue. Very professional and courteous service. He was also very punctual which is hard to find these days. Thanks for the help Sean.

Mark L.

10/26/2010

After calling other highly rated Yelp plumbers on Sunday (who did not respond), I called 24/7 Rooter. I talked to someone immediately who said a technician would call back. 5 minutes later I received a call and was told the technician would be at my place in 1 hour, and I received an estimate over the phone. They arrived within 1 hour and did an excellent job below the quoted estimate. These guys are my new plumbers hereafter!

C R.

8/21/2014

Sean saved our bacon last weekend when a pipe burst under our sink. He also came over EARLY on a Sunday. Very happy with the service and he was very kind and courteous during an otherwise disastrous morning!

Roger W.

12/04/2014 12:00:00 SA

unprofessional & untrustworthy, chris gives me estimate for hot water tank install, called up 3 days latter telling him he had the job, was going to stop by acouple days latter to make sure had right parts, no call no show, acouple days latter i call, he's busy will call right back,no return call, a couple days latter i call goes to voice mail, i call up their office talk to william, will ask chris to call me, no call, i call office again, ask for owner, elizabeth doesn't know who the owner is but will ask him to call, no surprise no call.

Mark T.

12/22/2012

Two days before Xmas a vicious Pacific storm overwhelmed our 1880s era main sewer line on Capp Street. Aaron and Ray arrived within 2 hours, estimated the job at $200 and went to work. I've had this line cleared 10 times in 26 years. I've had it done less expensively, but not as thoroughly as this. These guys worked for nearly 4 hours, snaking from 3 different locations to ensure the entire line was clear. The blockage was a challenge and they were determined to make sure it was completely clear, not just running acceptably. At no charge, they called in for a camera to identify exactly where the blockage was and why it occurred, since the blockage was not the usual kitchen sink/toilet debris issue. The cause was identified as a 'belly' or dip in our old line that naturally accumulates dirt and debris, like a trap. This would explain our routine blockage issues. They provided an estimate to repair the 'belly' and encouraged me to get a second opinion after the rainy season since the drain would likely be serviceable for awhile. I was stuck by this team's desire to get to the bottom of the problem. After 4 hours, the labor charge remained the same. I got the feeling that this company hires and trains for the long term, since their employees behave as if they have a stake in its success. Staying as long as it takes, working methodically and calmly, never answering cell phones while working, using clean, maintained equipment, driving well equipped trucks and having the ability to call in for extra equipment from colleagues instills confidence in the client. Highly recommended.

lisa a.

04/11/2013 12:00:00 SA

Sean just left. My shower drain backed up and flooded my hallway. I have lived in my old Edwardian flat for 20+ years and this has happened 4 times so I have been around this block a time or two. Sean was pleasant, professional, tidy and he explained what he was doing. He diagnosed and fixed my problem (a clog) in 10 minutes. In the past other plumbers have started with the complicated and worked backwards from there. Sean started with the simple and instantly fixed the problem. He was conscientious of my neighbors and their driveways and parking. His rates were EXTREMELY reasonable. After dealing with plumbers who have tried to upsell me on complicated procedures, I am refreshed and impressed. Everything about my experience with 24/7 Rooter and Plumbing was excellent and positive. I highly recommend Sean. Thanks Sean!!!!!!!!

Hakuna Matata P.

11/16/2012

I highly recommend this company! The service was excellent, friendly, prompt and very reasonable. Friday night, backed up toilet. I called about 8:45 and the company said a service man would be here within 30 mins. James showed up within 30 mins, cleared the problem. Prior to calling 24/7, I called 5 other 24 hour service plumbers and no one could come out. Thank you 24/7, my mother is handicap and your service made things a lot easier for her.

Dave B.

2/25/2013

Love these guys. Very responsive. James, in particular, super professional and very customer service focused.

Derrick S.

04/09/2013 12:00:00 SA

After reading the reviews and calling other plumbing companies I called 24/7 rooter. The tech, James, came within the 45 min time frame. He was friendly and professional. He told me what PG&E told me as what was wrong with my water heater but also gave other possibilities so I was fully informed on what could cause the problem. He gave me the quote for the most common problem and honored the discount for mentioning yelp. He also told me his work is under warranty and if that didnt fix the problem he will credit the payment to the correct fix if another was needed. He knocked it out in 30 min and I'm happily taking a hot shower again! This is my first review but I was impressed by the punctuality and professionalism of the company that I decided to post one. Only reason I gave 4 stars and not 5 was because I wasn't sure if the price was the best out there. Although other companies charged a fee to come out and diagnose it and still pay the fee to repair the problem. One charged $100 just to come out to look at it! Very satisfied with the work and would definitely use them again for any plumbing needs.

Kim R.

10/16/2013

These folks were great! Customer service was professional right from the start. The plumber showed up well within the time window I was given for my emergency toilet de-clogging. The plumber was thorough and wanted to make sure that the clog wasn't more serious before he went to work. He was careful and neat, all things considered (yuck, if you know what I mean,) and didn't splash caca all over the floor. It was an in and out job. I'd call these folks again, only I hope I won't have to, at least not for the same problem.

Jeannene P.

9/18/2011

Owner contacted me after my previous post and offered to have a look at my bill. He made an adjustment which was much appreciated and placed the total in a much more reasonable realm. Again, service was prompt and capable and I do think you should expect to pay a premium for on-call, emergency service. In this regard, I have no complaint and am now happy with the results.

F.P. F.

03/12/2013 12:00:00 SA

Luck of the draw, folks. I called this company after checking with Better Business Bureau and reading posts on Yelp. Well, our plumbing repairs experience turned out to be a horror. The cost jumped 4 times from the beginning for $198 to final $30K+. I would like to believe that all the repairs were necessary otherwise we were hustled with an Academy Award performance. It started out well when James came. He was very professional. He introduced himself and showed me all the possible cause for the flooding in our garage floor drain. But, as luck would have it, the job couldn't be fixed with snaking(?) so somebody else was called in. From this point on, things unraveled. It's really too long a story for posting. On a Thursday, the job was completed after the caps for the two access pipes were installed. They knew that we filed a claim with our insurance carrier who requested invoices from 24/7. I shouldn''t have had to but I had to ask for copies of the invoices, and this is another story in itself. Two days after the job was completed, we received a 20-day notice to pay or a lien will be placed on the house. I will bring the payment in person today. I don't like
to be treated like cheaters who do not meet their obligations.

William S.

3/24/2013

Honest, reasonable, prompt. We had a copper hot waterline burst in our master bath shower wall. Water ended up dripping thru our Victorian parlor ceiling. Brian, was able to quickly find the source and replaced the section of deteriorating pipe. Even though the job took more than twice as long as he thought, he honored his initial fixed price.

Mia T.

11/27/2011

It's Thanksgiving and my disposal is completely backed up and overflowing all over the floor with the smell of Draino all through the house. Urg! 24/7 responded within 40 minutes or so of my call. Kevin was very professional, personable and obviously knew his business. I realize it's a holiday and didn't expect him to be so friendly and upbeat, but he was. He gave me an estimate in writing before starting the work. It totaled $225 for everything, which I felt was very reasonable given it was Thanksgiving evening. Within a half hour my disposal and drain were working perfectly. After cleaning up the huge mess he gave me lot's of pointers about how to maintain and protect my disposal. I really appreciate the extra time and consideration! Thank you, KEVEN and 24/7!

Robert C.

6/28/2013

AVOID THEM LIKE THE PLAGUE!!! I needed a simple leaky kitchen sink drain rewashered, called them and gave them address and told them it was a sixteenth floor apartment. No problem they said. After faxing over an expired insurance cert, the building super would not let them in without current proof. By the time they showed proof and all of their ducks were finally in a row, it had been 30 minutes or so. After talking with his boss on the phone, the plumber comes back and states that we don't work in hi rises...sorry What? After standing around for 30 minutes you decide this? For whatever reason, when we got to the workers comp proof needed they spooked. Similar to another negative reviewers opinion of not being able to do anything without the bosses permission. They wasted 3 hours of my time and left me hanging. Trust me, you're a fool if you hire these idiots. Fast Response Plumbing was there within 30 minutes and had it handled quickly for only 150 bucks. GREAT people!

Kim K.

5/13/2013

I had a really positive experience with 24/7. We were getting away for the weekend leaving a babysitter with the children when our spa day was interrupted by a frantic call that water was everywhere in the garage. Turns out our housekeeper broke off a spigot that was outside of the house (long story not pertinent). It was Friday evening and I desperately called around for anyone (crazy how many plumbers don't work late hours). Ray answered and was quick to get back to me and told me James could be out in an hour. James arrived in the specified time, surveyed the situation and gave us the low down. He clearly explained what he had to do and why he had to do it. After he began work we felt comfortable leaving the situation in our babysitter's hands and we left. When James was finished he took photos of the work and texted them to us (also, it was in a crawl space that would have been difficult for us to get to to see). I was very impressed with both his and Ray's professionalism, immediate response and follow-through. I know that companies can't be perfect all of the time and there are bound to be exceptions but you can bet I'll keep this one in my address book!

Mary L.

05/01/2013 12:00:00 SA

Professional, friendly, prompt, and good follow through. Bathroom clogged on a Saturday evening at 6pm causing overflow into our family room. Called 24/7 after reading the reviews. James came within one hour, cleared the blockage and honored the 10% off when I mentioned Yelp. What James did next is why I gave them 5 star. James said he wanted to have someone come back the next day to do a camera inspection (free) to be sure the pipes were clear. His thought was that if there were other problems, then sooner or later, we would have another blockage. The next day, Aaron came at the scheduled time and completed the camera inspection. He showed us where there was a break in the pipe and gave us a written estimate for the work that would need to be done. I liked the way Aaron explained the problem and what our options were. (They ended up having to cut through our family room floor to get to the breaks in the pipe. Thank goodness AAA insurance covered almost 80% of the cost.) Aaron gave us daily updates and made sure our other bathrooms were useable. Work was completed with little disruption to us. Aaron was familiar with what AAA required in terms of billing and promptly sent us the necessary paperwork for our claim. If 24/7 had not done the camera inspection, we would never have gotten to the root of our plumbing problem (and would have had more episodes of bathroom overflow with property damage). Would definitely recommend 24/7 to family and friends.