Sandra M.

4/27/2023

they sent Tech Kevin within one hour of my call. He was professional, knowledgeable, and finished in a timely matter!! I am pleased with the service!!!
thank you Kevin cruz

B K.

4/17/2023

Mike came to fix our water heater and he was very fast and efficient. He troubleshooted the problem and fixed it in no time. I would highly recommend Mike from this company.

Sandra C.

4/25/2023

I had called 3 other plumbers prior to $15, one didn't service my area anymore and the other two didn't respond within a 2 hour span. I saw someone recommend $15 on Nextdoor so gave them a call. I got a live person on the 2nd ring, and a scheduled technician within an hour. He showed up 10 minutes early after texting he was on the way, he quickly assessed the problem with my sink, showed me the cause, told me how he would fix it, and within 20 minutes, the sink was clear and I was very happy.

The tech, Angel, was courteous and professional in addition to knowledgeable. We will definitely call them again should the need arise.

Vanni N.

3/23/2023

To be fair, their techinicians are awesome. I enjoyed using their service until today i got a phone call about putting me on a do not service list??
First of all the service was done around december last year(4 months ago), the technician asked for my credit and put it in their 'system'. According to the lady on phone today, they are just copying my credit card info but never put it in.
Secondly, I got an email calling me Whinny?
I don't know what kind of professional uses such an offensive word as name. I replied the email, and never get a reply.
Lastly, the lady on phone insists i should pay right away on phone. I said i need to check my bank account, she said if you don't pay now then i ll put you to collection service. What kind of training did this person receive? After arguing, she finally accept that i can check my bank account.
I follow all the instructions to get my service, and now i deserve to be called names, no right to double check, and even putting me on collection? What a joke

Lynda L.

4/25/2023

My bathtub and toilet started filling up with water at the condo while doing laundry at 7pm. Called $15 sewer at 730pm and was relieved that the plumber was able to come over after finishing his last job of the evening. He snaked the pipe going out towards the street and was able to release the water and all the baby wipes that were clogging the pipes.
Very friendly and reliable and did the job! Seems like there is probably a root in the pipe too.

Dann B.

3/27/2023

Charles came out at 3:30 and cleared the drain in 45 minutes. I had tried myself but the clog was too difficult to snake. He cut the pipe a reciprocal saw, snaked the drain and put everything back using a collar. Very professional and very quick. Would highly recommend.

A P.

9/16/2022

Get ready for a shitty job. Called as I had to replace galvanize faucet which had gone bad, they came and replaced it but 2 days later where they connected started leaking. The second guy comes and he fixed it and I told him to try before he go he said he has been doing this for 20 years and it won't leak. Fast forward 20 days later started leaking again. Called someone else they fixed it properly but he showed me that they never soldier the joints that's why it was leaking. They didn't use any fireproof material and all stud and dry wall burned. I was scared at one point that this dumbass doesn't burn down the house. See pics of their shitty job and decide do you really want to call someone else to fix this in few days.

Daniel L.

03/08/2023 12:00:00 SA

Highly recommend! Charles M. from $15 Sewer & Drain came out promptly and resolved my *major*, whole house sewage blockage. I was so happy and impressed with the service, the response, the quick resolution and the price! Seriously the best plumbing response I have ever seen from any company!

I'm typically the person that is skeptical of the big service companies, but gotta say, glad I tried this one! Charles M. is a nice guy and absolute pro!

Steve N.

03/01/2023 12:00:00 SA

Luis was great! Had a tech available within 2 hours of my call. A little poking around and he decided it was the mainline. Brought out the bigger machine...then the even bigger machine. Got a whole slug of sludge to move on down to the street main. Should be good for a long time now.

Prompt, courteous, competent, friendly and fair. What else more can you ask for?

Jonathan H.

2/27/2023

We had a plumbing mishap on a Sunday morning, and within 40 minutes of our call to $15 Dollar Sewer and Drain, their plumber (Sergio) was in our home fixing the issue.

Sergio's dedication to customer service and knowledge really made the difference, and we would recommend this company and plumber to anyone.

Tom C.

1/25/2023

Course its not a $15 charge any longer. 'Been having these guys come out to my place over the years. Always the same competent and knowledgeable employees. Even the office staff is courteous.
Don't get fooled by those $77 coupons in the Value Pack. These guys know what they're doing. They make a difficult one look easy, which is what you want.

Alex S.

1/24/2023

Did great job fixing an issue. I was pretty happy.
Within a month was double-charged.
During the call the issue was resolved, although apologies had to be extracted.
So make sure to check you CC statement!

volkl d.

3/30/2023

$15 sewer and drain plumbers are the best. They have very competent plumbers. Customer service is top notch. They are honest, sincere, high integrity, reasonable and competent. Makes you feel good to do business with people like them. They are my go to plumber to call for any issues. Special shout out to plumber Brian Cruz. All their plumbers are awesome but Brian Cruz is extra awesome! Ask for Brian if you want extra awesome!

David W.

1/29/2023

I have used this company 2 times and both times was excellent. charles came out immediately to unclog my 2 toliets. it was fast and easy. I like that they are always prompt and send a text when they are arriving. I recommend this service b

Anna E.

10/23/2022

Management is very rude, disrespectful, and dishonest. I will never use this company! I do not recommend this company. Call another company that is more professional and actually cares about people.

hinna a.

9/19/2022

James was extremely helpful fix my plumbing issues. I would recommend him to fix all your plumbing needs.

Kay V.

06/10/2022 12:00:00 SA

I called to book an appointment, was asked for my card and said it would be $115.00 charge total

After the service was done I was told no payment had
been made and they charged me again. I was told just
to keep an eye that the charge wasn't doubled in my account.

I have a brain so I can figure out the work took over an
hour so most likely I was charged for that but that is not
the charge I was told and agreed to. The plumbers are
ok but reception staff are really lacking basic
business/communication skills.

Ayush K.

03/02/2023 12:00:00 SA

We had a slow drain in two bathrooms. Benny and Bernardo came in within 2 hours after calling the office in the morning. They were professional and friendly and gave good advice. Used the long electric snake to fix the first bathroom and the second bathroom was a minor fix so didn't charge for that service and just for one bathroom. Very impressed by their professionalism and service. Would recommend!

Chavie C.

03/10/2023 12:00:00 SA

My shower and toilet were completely backed up. With the weather being so bad right now I thought I might not be able to get anyone out to my house. I called $15 Drain and within 3 hrs I had two technicians at my door Serapio Mendez and his partner. I live in an older home so the plumbing is a little more challenging, Serapio had to get on the roof and tackle the issue from there. He did an outstanding job and I couldn't be happier, all the plumbing in my home is working perfectly. One more thing.... they were very professional, knowledgeable and kind. They even put on booties before entering my home.

Eval E.

09/04/2022 12:00:00 SA

7 years ago I used their service and they did a good job for a little more that reasonable price. I got accurate estimate and scope of the work explained.

A few days ago they came again to replace a toilet seat seal. In the middle of the job they increase the price by 1 1/2 times with reduced scope of the work. It is simple job so quality is expected and that is not to be considered in the start review.

Try local plumber from friends' reference before you try $15 Sewer & Drain.

Karen K.

05/10/2022 12:00:00 SA

Thank you! These guys are wonderful. We are a retail store. When a contractor mistakenly drilled into a pipe, we had water spraying everywhere. We had to shut down water to the building, which meant no rest room for our staff or customers for many hours.

We called several plumbing companies, all of whom refused to come out until we had first gotten a certified asbestos assessment. What?? In a plumbing emergency? From whom?? The state doesn't require this for small repairs under 100 square feet.

Finally some friends of ours who operate an apartment complex recommended $15 Sewer and Drain. We called them and they were so different from the other plumbers we'd called. They were reassuring on the phone, and said they would come and look asap. They were at our place within 2 hours, and saw that the pipe was easily accessible - less than 1 deep. They fixed it in less than 30 minutes.

I can't recommend them more highly. My apartment complex recommended them, and said they've been wonderful to work with for many years. I agree.

Pablo T.

2/15/2023

Martin Benitez was professional and courtesy. Fixed our clogs with ease. Even has a 30 day warranty. Highly recomed $15 Dollar Sewer and Drain for all your plumbing needs. Thank you very much

Mark I.

02/11/2023 12:00:00 SA

Our house drain was clogged due to front-yard tree roots. I called $15 Dollar Sewer and Drain in the morning. They said they would send out someone between 1 and 3 pm in the afternoon. The technician Brian Cruz showed up at 1 pm. Friendly, fast. And after unclogging our drain, he automatically and without asking cleaned up the debris from our overflowed cleanout drain access valve. Not a pleasant experience for him I'm sure but he did it because I could tell he's a professional and customer service is important to him. Most of the drain technicians we've had in the past didn't do that.

M L.

1/13/2023

James called me to tell me he was on route --he also asked me to check the breaker to test our sump pump, as he said that was a common problem as to why it wouldn't run, and didn't want to waste our money for such a simple fix. The breaker was tripped! Thank you, James, for debugging our issue. You've saved us time and money!

Dave O.

10/05/2022 12:00:00 SA

Can't recommend $15 Sewer any higher.
We had no hot water this morning.
Valerie was very kind and clear on the phone. Steven was here in the morning to diagnose and returned same day to install a new water heater. Steven and Pat were both extremely kind and competent.

Robert M.

2/22/2022

We had a blocked drain in the kitchen. Called $15 Sewer and Drain around 4 pm and they said they would be there by 6 pm. Arrived at 5:30 and had the problem fixed before 6 pm.

James was our plumber and he is excellent! Very friendly, polite, experienced and professional.

If a another problem arises, $15 will be our first call.

Saves to T.

01/01/2023 12:00:00 SA

First there was James, then there was Kevin, then there was Derrick. We needed plumbing work done over the Christmas holiday. They came out and they came through. They stand by their work. We will always call $15 Dollar Sewer and Drain. Thank you gentlemen. I wish there were six stars!

Brian H.

12/31/2021

Had a great experience with them. on one occasion they sent a technician and the technician realize that the problem was on the city side of the drain, and after working on it for an hour charged me nothing because he was unable to resolve the problem. I called the city and they came and fixed the issue.

On another occasion I had a tankless water heater that have gone out, James did a great job of working to attempt to fix the old unit, calling the manufacturer and working with them, To determine that the unit was 18 years old, and was beyond repair. he yhen worked until long after dark to install the new unit, and made sure that we had hot water that night.

I would really recommend them, had only very good experience

Sylvia E.

4/13/2022

Our sewer line, clean out, from the house to the street was backing up. Called them and they were out in couple of hours and had it fixed in 30 minutes. Great, friendly service and no upselling. Highly recommend.

Alan Z.

10/11/2021 12:00:00 SA

They came to fix a small drainage problem. I told them that when I ran the garbage disposal, the water came up the other side of the sink. Genius decided to fix that by plugging up the other side of the sink. Guess what? They flooded the kitchen! Note, they had not changed or fixed anything before doing this.

Mine N.

12/02/2021 12:00:00 SA

I am so happy with $15 sewer and drain. I knew I only needed to get a pipe cleared out that was backing up and was dreading the over charge that big companies would surely cost. Not only were they priced hundreds of dollars less thank Roto Rooter and another plumbing service but they were also extremely professional and showed up within 40minutes of me calling. No extra charge! They didn't try to upsell me and were very respectful of my time. Best of all, they cleaned up the area they worked on :)

Please please please..give this privately owned company a call for any plumbing services you need first! They don't over charge and you will be very happy:)

Ben H.

6/28/2022

I had a clog problem in one of bathrooms. Within an hour after my call, Benny came. He was very meticulous and careful to evaluate the problem and finally discovered that I have a broken drain pipe at the crawl space. He recommended me to replace the whole galvanized drain pipes as any snaking operation could exacerbate the clog problems. I am in the process of doing so by soliciting bids, including $15 Sewer & Drain.
Throughout the whole process, I was very impressed with Benny's thoroughness, not to speak that $15 Sewer& Drain did not even charge me a penny!

Christopher C.

03/01/2023 12:00:00 SA

i had a sewer back up issue this morning at home. showers backing up, toilets backing up. i called another plumbing company that came out, couldnt snake out the line from the clean out in front of house, and had an expert show up and tell me i needed $3900 worth of work to fix issue. i booted that company, called $15 dollar sewer and drain, and within 30 minutes, Mike shows up. Mike has the sewer line snaked out in $15 minutes. Showers working, toilets flushing. I will NEVER call another company again for plumbing issues. These guys are outstanding !!!

William F.

7/31/2022

I didn't use their plumbing services, but I can say that if I was 10 feet further up the street the truck would have killed me this afternoon as their driver blew through a stop-signed intersection at full speed. I then watched the bozo do it again at another intersection a few hundred feet up the street. I found the truck servicing a home up the block just to verify who the hell was doing this. If they have such a total disregard for public safety in our neighborhood I am not sure I would trust them with my plumbing problems.

jolene g.

4/30/2022

Had a clogged flush out (the one outside your house) water was backing up into house via drains. Major panic! Called these guys at 9.30pm on a Saturday!! Amazing! Got a live person. And got a plumber after dispatch sent our request out. Plumber- Kevin said he was available right away! Was very impressed. He said he had another job but will come out as soon as he was done. He came out at 11pm at night on a Saturday as promised!! Did the job in a couple minutes. Went above and beyond and flushed everything again anyway. Both ways!! Took the time to flush it past the city clean out and towards the house. Can't be more impressed with these guys!! Highly recommend

j m.

02/04/2022 12:00:00 SA

Very efficient and courteous technician, Tim. He Fixed both sinks that were clogged and gave me suggestions to help prevent future clogs. I definitely recommend this business.

Julie H.

10/18/2022

I cane back from visiting family in Seattle and noticed the kitchen sink is clogged again. Being the bottom floor, I had it a couple times before. Last time I called Rescue Rooter and was charged $300. My friend told me she uses $15 Sewer Drain. I called them the next morning, Benny came in less than 2 hours. He spent 1 hour snaking it. I was charged $136 for 1 hour labor and parts they have to replace. I will call Benny next time,

Jian L.

10/03/2022 12:00:00 SA

James is awesome! He came to our house on time and fixed the issue right away with great attitude. Great job done! Thanks so much!

D B.

9/20/2022

After spending a whole day trying to clear out the kitchen drain, $15 S&D came within a couple of hours of calling and fixed the problem promptly. Martin did a great job, thank you!

murali r.

9/19/2022

thank you Sergio + 15 dollar sewer and drain service for the great service again . We have for years , been customers of this company for a variety of plumbing repairs and projects. This time it was a combined washer and kitchen drain back up . Diagnosis took just a few minutes and the service took 30 minutes from the roof. Always appreciate the prompt , professional service at a reasonable price. we highly recommend this company !

Harry L.

8/28/2021

Clogged drain in both bathrooms with black water seeping into the bathtub and shower stall. Benny showed up and spent the time to properly diagnose the problem and even climbed on the roof to inspect the drain.
He presented me options and then cleared the obstruction WITHOUT needing to go into the house. Fortunately, I had a clean out outside the house and I could tell him what was happening inside the house.

V V.

04/04/2021 12:00:00 SA

Got a quote, not cheap; guy comes in and tells it will be double the original quote plus no warranty on the repair.
I refused, he left his tools in the backyard and didn't even recognize it until I call the office.

John G.

1/24/2022

When Benny Silva cleared my bath tub drain in 2016 in under 10 minuted he said that he got lucky. Hmmmm? The technician from another company who spent an hour working on the same drain before Benny Silva arrived didn't have the same luck. Nor did I have luck while spending 4 hours trying to get snakes of different sizes through the bends in the drain the day before. Fast forward to 2022 and here I am again cursing at the bath tub drain and trying to shove snakes of different sizes through every drain opening I can find on both sides of the wall.

If there were a martial art based on clearing drains, Mr Benny Silva would be a Black Belt Sensei. He has an efficiency of movement and words and great humility. Nothing is wasted. I explained that I had used the overflow drain as he had in 2016. He agreed that this was a good place to start since it worked before. He got to work.

I believe in giving people privacy when working but I had to peek to see how he had set up his equipment. Fewer than five minutes had passed since he plugged in his machine and he was already turning on the water. It wasn't filling the tub. What the....?! He pulled out a big clump of hair from much further down the pipe than I had been able to reach.

I don't think Benny Silva is lucky. I think he is highly skilled and knowledgeable. He is also humble and respectful. $15 Sewer and Drain describes him as having 27 years with them. For a company with a cheap sounding name, this guy is a Treasure.

Eric S.

7/31/2021

We used $15 Sewer and Drain to add a street cleanout for our house main sewer line service. The houses in our Eichler neighborhood in Cupertino were built around 1960 and didn't have this in the original construction.

$15 gave us a reasonable quote and the cleanout installation went very smoothly. They coordinated with the inspections from city and the sewer district and took care of everything. We are very pleased with their work and would recommend them to anyone else.

Linnea E.

12/22/2020

I've been using these guys for many many years. They always get the job done. I had a small incident the last time they were out, so when I had another problem, I called someone else. Someone with a 5-star yelp rating. Huge mistake. The guy had no clue what he was doing and damaged my drain. I ended up calling $15 Sewer. They came out the next day, were on time, super friendly and professional, and most important... they got my drain working again! I told them what the other guy did and they seemed as horrified as I was that he does business as a plumber. Lesson learned. When I have a drain problem, I'm sticking with $15 Sewer.

Sheila S.

07/08/2022 12:00:00 SA

Best Plumber Experience!! We live in an old house our showers back up about every 2 years, have used other plumbers many times before. This was by far the best experience!! Martin showed up within the time frame quoted and very professional, explained what he's going to do and got the job done!! Thank you!!

Ric I.

02/08/2022 12:00:00 SA

Bad news: Our hot water heater went out last week.
Good news: It was still under warranty.
Bad news: The needed part sat waiting in a FedEx warehouse for 5 days.
Good news: The part came today.
Bad news: I could not reconnect the gas intake line. Did not want to strip it.
Good news: $15 Sewer & Drain said they could help.
Great news: They sent James. The best/nicest plumber I have ever met! Had it up and running in minutes!

Thank you!!!

MC C.

10/28/2021

These guys seem nice enough and knowledgeable. A senior plumber arrived with a junior or apprentice. He talked a good game and seemed to know what to do to repair a leaky shower drain. It wasn't the diverter for the shower, so he replace the faucet cartridge. He had to come back another day because he didn't have the parts. Although inconvenient, it's understandable. The handle of the faucet turned downward, but when he finished it pointed to the side. I didn't think anything of it, until I poked my head on the handle helping my kid during a bath. Now bumping my head is on me, but the assembly of the handle the wrong way is on them. Luckily it wasn't me eye, but hey that leak is fixed. Perhaps in other's eyes, (pun intended) this is a non-issue, because the leak was resolved...and it just made me angry.

The second issue is where the carelessness or the lack of 100% attention to details becomes a plumbing problem. They helped to install a new reverse osmosis dispenser and faucet. Everything seem to go well with the install and it worked without issue. 3 months later the water dispenser is leaking....I ended up fixing it myself (after another plumbing service gave me useless advice). The vent line became obstructed. What I discovered was the dispenser was installed off-center from the countertop cutout and there's a 3/16th inch gap where it's mounted to the countertop....I can see the cabinet under the sink through this hole...where water can easily leak into the cabinet below. All said and done we called them to fix a leak and they inadvertently created a new leak. I hesitated to post this review because they were nice, professional, and seemingly knowledgeable....but with plumbing yiu can't hide mistakes like these...Good help is difficult to find.

Jennifer C.

10/22/2020

They usually do fast service.
However, sometimes they ripe people up. The customer supervisor, Savanah is a terrible supervisor. bad attitude after we complaint with their poor service and high charged.

Andrea P.

5/13/2022

If you can find a way to get passed Alicia's unbelievably rude manner at the front desk, they do really good work. She will likely stretch your patience to its limit and leave you wondering why she has a job in customer service, but fear not, if you get on their schedule they are timely, affordable and efficient. My advice, have a good sense of humor and ignore her hatred of the very customers who pay her salary. Zero stars for Alicia, 5 Stars for their service rep.

Kathy L.

12/13/2020

Showed up on time and charged exactly what I was
Told it would be. Fixed it fast and was efficient and safe.

Lisa P.

11/08/2021 12:00:00 SA

Brian and James were knowledgeable, efficient, hard working and super nice.
They completed the job to my full satisfaction and I will use them again.

Tom L.

12/23/2020

I hired this company to replace the main water pipe leaking outside my house and I am very dissatisfied with the work they have done. I will not consider to use this company again and will not recommend this company to anyone.

First, their quotation was based on three persons working one day to finish my job. However, after they started, two of them disappeared for two hours and they had to stay late in dark to complete the water pipe connection in hurry. It ends up the whole water pipe is a little bend and not straight. Second, they did not check and broke my irrigation PVC pipe when digging the lawn and they need to repair it. Third, when they shoveled soil back to fill up the trench, they did not level it to the lawn and told me it would level itself after raining. I know it is not true but no use to argue with them.

Charles E.

08/03/2021 12:00:00 SA

$15 Drain & Sewer and Benny came through for me today.

I had another company come by yesterday to clear a clogged kitchen sink. After over an hour the sink was still clogged, and I was informed that I needed substantial repairs.

I wanted a second opinion - enter $15 Drain & Sewer.

I scheduled for the next day. Benny showed up right on time and was very professional.

Within an hour the line was cleared - back in business!

Thank you $15 Drain & Sewer. Benny is da' man.

Sarah Z.

4/13/2020

Great service!
12pm - Found a water leakage underneath the kitchen sink
1:30pm - Called fifteen dollar sewer & drain
4:30pm - Plumber arrives, wearing mask and gloves
5:00pm - All fixed！

nina t.

5/19/2021

Reliable plumbers usually respond same day, if requested. Will send you photo and name of plumber when he's on his way so you know who to expect. Prices are legit, too.

Steven H.

02/06/2022 12:00:00 SA

Martin did an excellent job of solving my slow draining washing machine drain. He was quick efficient and confident in his repair. I'm very grateful it went really smooth thanks .

Mark R.

6/17/2021

Bait and switch. their basic service call for a clogged drain = $175! I asked them what about the $15 deal she said that was set up in the 80's lol! Well change the name of the business!
at least they told me up front on the call instead of when they got here
their name should be illegal

Jasmin N.

7/23/2021

The toilet, bathtub and kitchen sink were all backing up water. Turns out our main line news clogged. And Benny + his assistant were great. Efficient, they got the job done in under an hour, mess free & worry free!
Benny was awesome and so was his assistant! :) highly recommend and I will definitely be recommending to others and using their services again!

Greg W.

4/29/2021

Best service ever!! I'm so pleased. I called and a very polite and friendly plumber named Charles came within 20 minutes, keep in mind that I called at 9pm! The job was completed within 15 minutes. What an amazing company. I have found my plumber for life. Their prices were the cheapest quoted in all of San Jose. I will definitely be returning. 15 dollar sewer & drain is all for its customers. Thank you!!!

John M.

2/29/2020

$15.00? What is this false advertisement? They forgot the extra 1 making it $115.00. So deceptive.

I had already tried to use an auger to unclog our toilet, which I had explained to the woman over the phone. The guy gets to my house, does EXACTLY what I did with my auger to no avail. Then he tries his auger with no luck, says the clog is further down and the toilet needs to be removed to unclog. I asked about it being snaked and he said Our snakes will tear up your lines. That's just lazy. Then when I asked about the $15.00 on the side of their truck, he fumbled his words when trying to explain why $15.00 is on the side of their trucks... Yeah that was the old company and the owner died but we just left it. Seriously? You are tricking people into thinking the the service starts at $15.00 when in fact it's $115.00. My response to him was That's some hook, line, and sinker if you ask me.

I don't recommend this company at all. There are much more reputable companies out there that will be straight with you and actually get the job done. If I could give this company negative stars, I would. Run from this company and run fast.

James S.

6/26/2021

I'm biased, I've worked for this family owned company for over 16 years +. Other companies previously told me to charge whatever you want. That's why I've stayed a part of this family. Honesty and great work keeps us strong. We're here to keep our clients happy.

M L.

1/24/2021

First of all, it's not $15 for their service. That's from the very early days when they started business. I have used this company a few times without a problem. This time that wasn't the case. I have a clean out that leads to the street that I told him that they usually check to see if the backup happens before or after that clean out. He didn't check it and snaked the other one. Afterwards, I asked him if he was going to check and make sure it was clear. He checks and then tells me the back up was after the clean out that leads to the street and that I have to pay another $115 for him to snake the other clean out. I told him that I was told only $115 per hour, not per line. Then I also told him that it was his mistake that he didn't bother checking the cleanout to see where it was backed up. He told me to talk to the office.

I called and was told by the dispatcher that he should have told me it was per line when I made the appointment. Then after I explained it was the plumber's error, he said he would speak with management. In the meantime, the plumber said he was leaving. It appeared they wouldn't pay him to do a second line unless I paid for it. The dispatcher called me back to tell me that they would send someone else out to snake the line, but I would have to pay for it. So, in other words, too bad for me.

Basically, the company wants the customer to pay for the errors of any of their plumbers that are lacking in training or experience. Considering the amount of time they wasted arguing about it, they could have saved the plumber's time and my appreciation as a customer by doing the right thing.
Instead, they've lost me as their customer. Business must be good...

Liangyi F.

08/11/2021 12:00:00 SA

Technician 1558 Sergio Escamilla was awesome!!! He fixed our kitchen sink in a timely manner and I was shocked by his honestly, i thought the price was $150, but he honestly take $115, told me the price was $115, i heard the wrong pronunciation on the phone. I gave him $120. I would highly recommended this company, did a great job with reasonable price and with honestly. The weather was very hot today, but technician did a great job with sweaty head, working very hard and professional. Also he did gave us recommendations about how to maintain our kitchen sink. Good guy with good service, deserve for this 5 star.

Russell C.

07/07/2021 12:00:00 SA

We hired $15 many times. They charge fair price and come on time. Their person is friendly and keep your house clean. Highly recommend. Russell

Stacey W.

6/18/2021

James was very efficient, quick and courteous. I had an issue with my existing water filtration system and he was able to come out within 2 days of calling him. He explained the issue to me and how he would fix it. I would recommend him to fix any sewer or drain problem.

Tami D.

1/26/2022

Great service! Benny and Steffen we're friendly, efficient and quick. I will definitely use this company again for any future plumbing issues.

Eva C.

1/24/2022

Our main drain was backed up, could not use the toilets or any water. Two technicians came out, James and Brian, they had the main drain cleared out within 30 minutes. Very professional and kind, would definitely recommend this company.

K G.

1/24/2022

I would have given them 5 stars if they had more respect for customer's time. The window for arriving was 11-1pm. At 1:30 we called when we hadn't heard anything. At 2:15 they called back to say they were on their way. Once they arrived plumber was knowledgeable, professional and pleasant. Got the job done in 2 hours. I'd call them again.

Amerike F.

01/08/2022 12:00:00 SA

Mr. Serapio came today to fix the clog for my kitchen and shower. He did a great job and answered all my questions regading the clog and clean-out. Thanks for your service.

Ram S.

2/18/2019

Literally the best sewer and drain service. They are fast and very courteous. Arrive as promise and finish quickly. I've requested their service everytime we have a drain blockage.

Their name is easy to remember and always call them.

Thomas M.

12/15/2020

Super fast service, a plumber showed up within the hour for a clogged kitchen sink. He went to work, got it unclogged and put back together very quickly. Very professional and a competitive price too. We'll definitely consider them next time!

Angelica G.

11/30/2021

AWESOME customer service and happy with the work they did. Can't say enough good things. The plumber was running a little behind but a very nice lady from the office called ahead and communicated with us. When plumber got there was quick and professional. Would recommend to anyone. Hopefully no more plumbing issues but if I do they will be my first call!

Ahmed S.

11/30/2021

My land lord hired them so I am not sure about the prices, but Martin came and he was very professional and friendly, he unclogged the pipes from the roof which quickly fixed the issue.

James H.

11/19/2021

Last night, the pipe delivering hot water to our washing machine rusted away and literally blew the faucet off. So we had hot water gushing into our garage. What a mess! Because of other issues, we couldn't completely shut off the water to the house or water heater. I called $15 Sewer & Drain, and James arrived promptly. Even with water flowing out of the broken pipe, James had it fixed in less than an hour. He is AMAZING. I've used $15 S&D before, and everyone they have sent to our home has been on time, hard working, easy to deal with, and HIGHLY skilled. I cannot recommend them enough.

lulu b.

11/01/2021 12:00:00 SA

I called because my shower seemed backed up and Tim came out during our scheduled time. He was efficient and got things fixed quickly and let me know what the issue was. He knew exactly what to fix. I highly recommend Tim and $15 sewer and drain. Very professional but I appreciate how quickly this got fixed! Thank you Tim!!!!

G E.

10/26/2021

Kevin was excellent and unclogged my shower drain, which was pretty gross, but he was very professional and thr price was excellent, especially for a 6pm emergency appointment!

L. L.

10/19/2021

$15 Sewer and Drain did a good job. I want to thank James for doing a great job to unclog both drain in my house. I have use this company in the past. I am still using them. James gave me inside as what the problems are. He also recommend services that I can do for my old house.

Fevzi K.

08/04/2021 12:00:00 SA

The short story: complete disaster of an experience. I will avoid them at all cost.

Longer, but still a short summary:

I called 15 dollar plumber to come out and give me a quote to fix a leaking underground water pipe. They sent a plumber named James who went inside the house and started filling bathtub! James wanted to fill the bathtub and empty it to see if the water leak was a drain or not! The leak is at a higher elevation than the bathtub. I had to explain that and the fact that our drain lines are on the other side of the house. James spent time running around the property, looking around. James did not look at the leak any closer. Did not ask us any questions. James spent his time apparently shutting all the valves/faucets he can find. None of which did any good for the leak. Then he said he cannot do anything with it as it was getting late in the afternoon. He said we can leave the water running, he would be back the next day around noon to take a look! He tried to explain that water company will give us a credit if the water bill comes way too high due to a leak! Well, of course I did not wait for James to comeback the next day at noon! I hired a proper plumber who came over, temporarily fixed the leaking galvanized pipe and started telling me what my options are in terms of a long term fix.

In the last few days I keep finding out valves James had shut off without asking us what they may be for (but most of them are obvious and did not need to be shutoff at all). Two days ago I realized he had shutoff water to irrigation valves at the front, all plants were wilted as their drip irrigation has not been delivering any water to them. Today I found out that he had shut off water to a single outlet irrigation timer that replenished water for our chickens. The water tank was empty and they would have died in this heat. We were lucky to find out about it before it was too late. And this one was the worst in terms of lack of attention and care. How long should it take a plumber to find out if a timer is on and could be the source of the leak (and the said timer is 250 ft away from the actual leak and it's outlet hose ends in the chicken coop run next to the timer)?

Steve H.

7/13/2020

Annually I call $15.00 Sewer and Drain to perform maintenance on my sewer line (problem avoidance technique). Steven the Owner was very nice on the phone, he actually picked up the phone on Sunday. Their team texted me to let me know they were on their way and arrived early to the job. Great folks and good service. I highly recommend this fine company for your sewer and drain needs.

S

Chris H.

09/01/2021 12:00:00 SA

We have used them several times and they are are always very responsive and professional, and do a great job.

Rick S.

04/02/2019 12:00:00 SA

While they were terrific when I had them snake out my kitchen drain awhile back, such was not the case when I had $15 fix my bathroom sink.

The task was to stop the leak beneath the sink, and replace the horizontal rod in the drain pop-up assembly. I was initially quoted a price of $88.00.
OK, things are discovered, and circumstances change - I get that.
As it turned out, I was told I would also need a new faucet and that the horizontal rod I purchased myself from Lowe's would not work, so I would need the entire mechanism. In the end, I wound up paying $425.00 for the job. Going from 88 bucks to almost half a grand to fix a darn leaky sink seems a *bit* exorbitant to me.
I looked up the faucet price and it was $47 (I was told over the phone by the scheduler that bathroom faucets usually cost around $300!). The pop-up drain was about $40. OK, that's around $100. Throw in misc. hoses and a PVC pipe, let's call it $150, tops. So close to $300 for labor?! He was not here very long at all.

I have never given a review as low as two stars before. I love to give great reviews, because that means everybody won. The thing is, I just can't feel good about the way this whole thing turned out. :-(

Barbara G.

09/09/2020 12:00:00 SA

Both showers and toilets clogged Tim came out and took care of the problem in a speedy professional manner and at an affordable price. Very happy with their service.

Jonathan A.

04/12/2021 12:00:00 SA

I called this company to replace a sink that had been damaged. Nothing wrong with the plumbing of the sink, but it had a crack in the bowl and we wanted a new one. The quote was $220 for the replacement of the sink and I was okay with that price. The guy gets here tells me I need to replace the faucet as well. I thought the price of a new faucet should be no more than 100 because its just a pedestal sink replacement. I get the bill at the end and it is more than $700. The guy just said he had to get the sink at 'the supply warehouse' and it was going to be a premium charge. Also charged for two other parts that he said I needed, but I had no plumbing problems with the sink beforehand. Never going to call this scam company again

Evan L.

5/27/2021

Called them at 8am in the morning and they came in at 8:45. The price is really good compared to others. Benny is so experienced, removed my toilet, snaked it and put it back within 40 minutes. Super fast and all problem resolved! Definitely recommend!

Y. Q.

5/31/2020

It's not 15 dollars, but the cost is among the cheaper ones. They did help to unclog our sink.

L R.

9/25/2018

I've been a customer of Fifteen Dollar Sewer and Drain for years. We've always had prompt, polite service up until last Friday.

Called Friday afternoon for sewer drain clean out service around 3:30pm, and was told they'd be able to send someone, but we'd have to paid off hours fees. We were fine with this. 7:30pm rolls around, and we called back and they stated person would be out, they just didn't know when. We explained lighting on that side of the house is terrible, and offered dispatch to cancel and just put us in the morning schedule instead. Dispatcher had the plumber call us, we re-stated lighting option were limited, so the plumber decided to re-schedule us for the morning. Dispatcher called us a few minutes later and stated the plumber would be at our house between 8-10am following morning.

No call, no show the following morning. Problem seemed to have resolved itself, so we let it go.

Monday rolls around, and the line is backed up again, so I called back. Dispatcher was rude and stated we cancelled the appointment on Saturday, argued with me about that, then stated plumber will be there between 10am and 2pm. Again NO CALL, NO SHOW.

$15 Dollar has lost a customer over this. Your dispatcher is not a very nice person, and your service now SUCKS. How hard is it to be polite? How hard is it for the dispatcher to call and state honestly that you guys are experiencing some scheduling problems or state what the issue is and try to fix it so you don't lose a customer that's been using your services for YEARS?

scott z.

08/04/2021 12:00:00 SA

I've used their services the past few years. Each time it was the drain under the kitchen completely blocked. This time Benny and Sergio showed up. Very pleasant guys to talk to. Benny puts up some jokes about this plumbing career. Nice and funny guy. They cleaned out the drain in 40 mins and pulled out lots of hair and grease with this long snake. Price is very reasonable and honest. I even gave them a nice tip as a show of appreciation. Now the kitchen is back in business rather than the smell of back flowing sewer.

Jos F.

5/27/2021

Not all hero's wear capes. Today, my hallway bathroom and master bathroom was backup and JAMES was super hard working and professional. Not only did he fix the problem, but he also checked on my water heater too! Thank you! He's been doing this for 15+ years now and he did a great job! If I would have a personal plumber JAMES is your guy, 10/10 recommend. Plus, he showed up within an hour!

Gregg H.

02/04/2021 12:00:00 SA

I have used this company for years. Their accounting system crashed and they are trying to rebuild their records. They sent me a letter threating to take me to small claims court for an $88 dollar bill that I had already paid. No nice letter asking for assistance, straight to threating. Stupid move, they just lost a long time customer.

Michael H.

05/02/2018 12:00:00 SA

Terrible customer service. I had two minor plumbing issues. One was a dishwasher was backed up and the other was a leaking toilet handle. Because the two problems were in two different locations literally 20 feet away from the other they demanded two service fees.

Problem is the receptionist was a grouch from the minute she answered the phone. I have used this company for many years and have spend some many thousands of dollars with them. I think the lesson is your front line people reflect greatly on the rest of the organization.

Raymond Z.

05/06/2021 12:00:00 SA

Had a toilet clogging, called several plumbers from Yelp this morning, found $15 Sewer Drain Service has the best price. The receptionist was super nice and helpful (forgot to ask her name), scheduled the technician to come within 2 hours, cleared the clogging, and the service fee was $115 as quoted. It was an excellent service experience after the miserable toilet clogging experience! Highly recommended.

Cathie G.

12/19/2019

Dont ever call these people, just look at what other people have gone through too.
They take advantage of older clients. My toilet still is not working properly, after two visits by these guys.
They may have been good at one time, but now they are out play games with customers. I will have to call another plumbing company to fix the toilet that keeps running.
I only wish I would have looked at these reviews before calling.

Lin V.

8/21/2018

Awesome service. Got an appointment for a clogged drain today. Within an hour of calling they arrived. Polite and efficient service. Unclogged my drain for $88

Thank you!

Ho C.

4/26/2021

Benny did a great job. He came fast and cleared the drain quickly. Total bill came out to $115. Was very grateful!

A A.

6/18/2021

If I could give this company, especially James Smith 10 stars, I would. We needed emergency services for a water line, and James was able to come in especially with their busy schedule and fix it! THANK YOU SO MUCH! Diana in customer service took our call, she was amazing, courteous and very helpful! Thanks again to the company, James and Diana!!

Taylor N.

07/05/2021 12:00:00 SA

Had our sewer back up while out of town. Came home to an unpleasant overflow. James hustled to figure it out and was very thoughtful about keeping things clean!

K F.

12/18/2019

Worst worst worst customer service ever pipe burst in the front begging for help women answering the phone put me on hold wanted spelling of my first name- im soaking wet the phone is cutting out she has my address she hangs up on

Derek S.

01/11/2016 12:00:00 SA

Called ahead for an appointment and they were able to accommodate my request for an appointment a few days out with a 3 hour window. Receptionist called during the early part of the window informing me that the plumber was on his way...interestingly enough, the plumber arrived an hour later...

Plumber was professional and competent. He determined that my requested service wasn't needed and even provided other suggestions in terms of resolving my issue.

$20 for the visit (receipt provided). Credit cards are accepted.

$88/hr with a 1 hour minimum for jobs.

Brooks A.

03/07/2021 12:00:00 SA

Sergio and Charles did the job quick and easy! Thanks guys! Would definitely recommend if you're looking for a good price and quick service.

Carmen C. A.

03/05/2021 12:00:00 SA

Andrew and Dax came out and found the cleanout pipe at the sidewalk using a camera. Without their equipment, this would have been impossible. They also installed a backflow device. Their work was highly efficient. It was expensive because they dug a hole 6 ft straight underground. All of this work was done with the best attitude and attention to customer service. I have used this company on several occasions and they always deliver. They know their work and know how to get the job done.

Mink A.

09/05/2019 12:00:00 SA

Do not consider to use this company at all.
I used this company since 1996. And never had problem before.
8/12/19 I call them, because I had leak from the pipe under the sink in the kitchen.
The guy came, looked the area few seconds and said, leak is from tankless heater, need special parts which he does not have. If we want him to fix it cost $700. He just left. He did not give us any chance to ask more questions.
I took pictures and talked with the person at the the customer service in tankless heater company. I found leak is not from there, came from plastic pipe supply the water to the refrigerator. I hired handy man (not plumber) next day and he fixed $90 including the parts. Nothing special parts required.
I complain to $15 sewer, asked them to give me money back, they charged travel fee for $40. They said they will. But 4 times I spoke to them, and they said they will every time, I have not see credit back to my account. They are lying!
I know it's only $40, but I do not like someone cheats me. Well I won't use them anymore.

John B.

09/02/2021 12:00:00 SA

I had a leaking pressure valve on my water heater. They came out the same day. The guy had to buy the new valve and said he would be back the following day, which was ok by me because the valve wasn't leaking that bad. After completing the repair the next day, he had me turn on the kitchen faucet. A huge blast of air and rust blew everywhere. After waiting for the water heater to fill back up, they tried the faucet and there was no water pressure. I thought is was the air raider so I soaked it in CLR for a couple hours, that didn't help. I called the company to get the guy back out. He came the next day and tried bleeding the pipes, but nothing. He had to call his supervisor, who came out in about an hour. He traced the low pressure to the cartridge in the faucet. After trying to clean out the cartridge he said we needed a new cartridge. They wanted $115. plus the cost of the cartridge to replace it. I said this all happened because of the water heater repair, why should I have to pay for it? I can buy a whole new faucet for less than that. I just wanted everything back the way it was before $15 Sewer & Drain came out. That doesn't seem like much to ask after a $200 water heater repair. Very disappointing.

Taffy D.

1/23/2020

Just as I was getting ready to call a more expensive plumber to see if they'd do a little job like replacing a water heater handle, I remembered how efficient and no-nonsense these guys were for past jobs. Joe came within the hour, easily replaced the pipe, and gave us a lever instead of a handle - much better! It took only 15 or 20 minutes.

Stanton Y.

4/27/2014

My kitchen drain is clogged. The guy was able to troubleshoot and found the problem very quickly. There was an orange, mochi-like object, right at the beginning of the U.
Lol. Then he told me the seal and gasket was hanging at the U. So , he had that replaced. Overall, great job!!!

Lisa P.

7/17/2018

Fabulous customer service, excellent response time. Within one hour of my initial contact I had a friendly, highly skilled representative in my basement diagnosing a faulty sump pump used to drain my washer.

Several hours later and after two trips to the plumbing supply (he was given a leaky replacement initially), the job was completed - on budget and per quote.

Thanks $15 Sewer & Drain, and thanks Hammer for another job well done (fifth time I've used these guys).

Jessica B.

11/09/2018 12:00:00 SA

I contacted a different plumber service, but when they arrived they claimed they didn't have the tools for the job and recommended this company. I am so grateful they did. I called, the first receptionist I talked to (Diana) was extremely helpful. She asked the plumber nearby about my concerns, and was able to get a senior plumber to my house in less than 20 minutes from the moment I called. He was a bit nervous about taking apart my tub, since it was very difficult, but with patience he was able to do it and unclog my tub in under 30 minutes! I would use this service again in a heartbeat.

I would say that the second time I called back to pay for the service via phone, the woman who answered was not nearly as welcoming as my first call, but she transferred me back to Diana and I didn't have to talk to her long. I can see the issue others may have had with this customer service experience over the phone.

Diane A.

1/31/2020

We have a terrible tree root problem and have to get The sewer rooted a few times a year. These guys have been awesome at helping us out. Super nice and always great customer service.

Sevan C.

4/20/2021

Jose, Technician # 75, was very professional and helpful in resolving our plumbing issue. He went above and beyond to resolve the issue without charging us more then needed to be done. Thank you, Great Job!

Lisa L.

12/13/2019

This job was handled SO FAST and myvapot was honored swiftly. SAME MORNING ! The tec was nice ! Very nice . I will use them again. Oh and the price was just right ! They get all the starz

Ellen C.

2/24/2020

I use them for our home as well as our rentals. Fast reliable service. Very customer service oriented.

Adam G.

03/06/2017 12:00:00 SA

$425 to fix a bathroom sink which needed a new pop up assembly, supply lines and shut off valves.
After the plumber left I checked his work and everything leaked. I immediately called and the lady said she would contact the plumber and get back to me. After trying the rest of that day and next morning I called another plumber to fix the problem. The new plumber said all parts used were used! And I saved every thing to show the company.
I was told I would be credited for the cost of the new plumber. Now I'm just getting the run around. I asked if they talked to the guy who came out to my house. He left on leave right after my job. I asked to talked to the manager and guess what...he is on extended leave.
$200 to replace a pop up assembly with a used washer. $225 for used supply lines and angle stops. After calling around and having the work done properly, I was told I was WAY over charged, even if parts were new.
Very dishonest, unethical, shady work.
If I receive my credit I will delete this review.

Pepper T.

07/10/2017 12:00:00 SA

Avoid at all cost!! If you want to have a civilized service avoid this company at all cost!!
The lady who answers the call is rude and frustrated and that should have been a clue to not call these guys.

Robert C.

01/08/2015 12:00:00 SA

I've been going to Fifteen Dollar Plumbing ever since they really did charge only $15 per visit -probably just after I bought my first house in 1979!

Our guest bathroom toilet is running periodically and the wife is getting on my case for wasting water, even though we are using only at about 2 ccfs per month (that's 1470 gallons), for our 2500 square foot house and gardens.

So we are getting billed an extra $3.50 a month, and it's the guest toilet -how often do we have guests around our place?

The last time was my wife's sister and her three stooges teenagers put too much toilet paper in the bowl, causing it to overflow the next time I flushed it -and I was sitting down!

So I turn off the water, and take out the flapper and take it over to Orchard Supply, a 5 minute walk -got to get some exercise after gorging over the holidays!

Get a replacement, and leave it a day or two. The wife complains the next day that it's still running. So I turn off the water again, and take the toilet apart, intending on replacing the guts of the contracption.

Only thing is that I can't remove the bottom plastic holder where the tanks connects to the base of the toilet. Story of my life: good at taking things apart, but not putting them back together!

The wife has Friday off and calls Fifteen Dollars San Jose Thursday, and they say they'll come Friday between 8am and 1pm.

1pm comes and goes and no Fifteen Dollar man. The wife gets another call and they say now Saturday 8am to 1pm.

Saturday I get a call at 9am saying the Fifteen Dollar man is on his way. The man's name is Antonio and is very courteous, friendly and explains everything.

I show him our insinkerator splattering, and he says no can do. Fifteen Dollar Men don't mess with insinkerators, but he does say that we need to install a special filter for the insinkerator to remove the hard water ingredients to prevent the splattering.

He checks out our American Standard 4000 toilet -no relation to the Audi 4000!
He says this modern toilet requires a special flapper, and that he will have to make a trip to get one.

It's like Hewlett Packard with their ink cartridges -nowadays with these new toilets each one has their own custom fitted toilet flapper. What you have to do to be able to take a dump!

So Antonio goes to Orchard, doesn't find what he needs, and ends up going to some place near 101 and Lafayette in Santa Clara to get the special flapper. 1 more hour billed.

He ends up gutting the toilet insides, replacing everything except the outside handle. $15 for fifteen dollar sewer and drain? You wish. $15 back in the early seventies, like motel 6, which was six dollars in the 1950s.

Try $88 for the each job , plus parts, and $88 per additional hour, including a $40 toilet flapper, unlike these $5 korky flappers you see at Orchard. Total of $250 for the toilet. Well it is the season for giving!

He's here anyway so we have him replace a leaky outdoor faucet with a blow back feature $105 please -$88 for labor and $17 for parts.

We've got an indoor faucet in the laundry bin that doesn't work -says it will cost $300 to replace it -not worthwhile if never used. We pass on that, and Antonio leaves with a smile on his face, and my wallet $355 lighter.

Antonio does a good job, is trustworthy, not trying to gouge me. Now if he would only wear a belt to keep his pants from falling a too low in the back when bending over!

Drew E.

11/02/2019 12:00:00 SA

James is awesome! We had four other plumbers come out to our Eichler home to see why our hot water preasure was so bad in our bathrooms and they tried selling us on repiping our entire house for $9-12k. The hot water was either too hot or too cold with low pressure in our bath tubs/showers. James checked the pressure in other locations as well and said its probably the hot water tank and how other plumbers may try to sell us on repiping the house for around $10k. This was pretty cool because we didn't even tell him about the other plumbers. He ended up pulling out a clogged screen out of the hot water side of the hot water heater and our hot water is now flowing like Niagara Falls. It's great to know that there are still honest people around. Thank you for everything James.

Ed M.

01/12/2020 12:00:00 SA

This kind of thing always seems to happen on Sundays. Trying to prepare for a big dinner, the sink stops draining, the shower backs up, panic ensues. Called one of the rare plumbers available on a Sunday, he wants $300 as a start. I call $15 plumbing and sewer, Larry comes within 3 hours, clears everything in maybe 20 minutes, charges the standard $115. Professional, friendly, and economical. Thanks!

Marilyn G.

10/19/2019

Larry came to fix our drain and he was really kind and nice and fixed the problem very quickly! Thanks Larry.

Shawn A.

1/28/2019

I would like to give a feedback to their service by talking to the manager. I was very dissatisfied with Diane's horrible customer service. I said I want to talk to the manager. Somehow a man called back and claiming to be the manager and I know he was not the manager.

I have hired the company for awhile and I find there should have a way for customer to provide feedback. The staffs can have any of their own pretend as the manager or owner to handle their own complaints against their customer service to cover up when staff give wrong information and wrong quote. I want to make sure the extra money being charged unexpectedly at the end, those are not pocket by the staff but it goes to the company. However, the staff is trying to avoid me to reach any management. This is dishonest. I would never hire this company due to the dishonesty of Diane.

Kelly Y.

8/14/2019

Tim came to our house to fix a drain issue. He is very knowledgeable, patient, and very nice to work with. In addition to fixing the drain problem very efficiently, he also went above and beyond to explain a lot of details, and other symptoms to watch out for in the future. The telephone calls back to the office had good experience as well; everyone was very responsive and courteous. The best sewer/drain service experience I've had.

David P.

7/15/2017

This is the second time we have used fifteen Dollar Sewer & Drain a 2 year period.
I have been very happy with their work.
The first time was to replace a shower diverter and this time was for a clogged toilet.
They came out within a reasonable time and fixed the problem.
The man was nice and courteous and gave some great tips for the future.
We have used them in the past and we were satisfied every time.

Chris H.

10/17/2019

I have always had a great experience with $15 Sewer & Drain! Effective and convenient service!

Rufina M.

10/18/2018

If you need the water lines snaked or a drain unclogged, the guys are legit. But heaven forbid they discover a bigger issue in your pipes. Based on my experience with their field technician, I would NEVER recommend this company to anyone.
I have been using these guys for years. Every fall/ winter, my sewer lines get backed up because of the city trees that have crushed the pipes. This year, there was an issue with the line that required an installation of a city clean out. Cost - $3500+.
I knew the day was coming and I expected it to be pricey. What I didn't expect was a pushy, unprofessional salesman who insisted that, based on his 14 years of experience, he knew exactly what he was doing. He showed me where the digging needed to be done, a direct line from the existing clean out straight through my yard to the sidewalk. He didn't use a camera to diagnose the issue. He was so sure that he was right. After much insistence that he use a camera, it was discovered that the line actually ran diagonally from the existing clean out to the corner of my driveway. Still, even after I pointed out the error in his assumption, he still insisted that there was no way he would dig without knowing what he was doing. And if they did make a mistake, it would be the company's fault and they would fix it. He was so rude and pushy that I decided to call a different company despite not having any water in the house.
Had I gone with this company, I would have had a 3x3 hole in my front patio and a 3x3 patch of unmatched concrete on my driveway. (My driveway is stamped, colored concrete.) Instead, I have a 2x2 patch of concrete on my front patio and no damage to my driveway. And this other company took the time to explain the different options ($15 Sewer and Drain had no options) and helped me with pricing.
I will never never never call this company again. I only give 2 stars because the plumber who tried to unclog the line spent nearly 3 hours trying to fix it. Based on the sales technician, I'd give them ZERO.

Jenny P.

7/17/2019

These guys are the best. I use them at my hotel all the time. They arrive in a timely manner & are very customer oriented.

Grant G.

7/29/2016

AVOID AT ALL COSTS. We had an emergency with our contractor come up, and our contractor had to trust these folks to install a temp toilet for us.

After missing our scheduled appointment, when my wife and I called up to ask what the status is, we were immediately harangued and put my wife on hold to find....and get this...their HAND WRITTEN NOTES. Nothing is in a computer system. NOTHING.

Then when my wife was taken off hold, the person on the other line continued to be rude and abusive. I took over the line and she asked, now, what did you need us to do? I reminded her...AGAIN...that we were supposed have an emergency toilet installed. After asking for our address, at one point, absolutely MUMBLING her questions to me (I had to ask a few times for her to repeat her questions), she asked for a cross street.

We're the one of the last houses on this street. There is no cross street.
OK, so what's the nearest cross street?
THERE IS NO NEARBY CROSS STREET. Just continue down our street until it ends. Our house is right there.
SIR, I NEED TO KNOW A CROSS STREET.

Bar none, worst customer service I've ever had. And I've had to deal with Comcast several times.

If you need people who are completely incompetent and won't respond to emergencies, and like to be abused over the phone with then by all means, waste your $15 on them.

John C.

05/10/2018 12:00:00 SA

Run as far as you can from this company! They take advantage of unsuspecting owners by overcharging; there is inconsistency with the quality of their plumbers; and the customer service is disrespectful and unhelpful. As a property owner in San Jose, I am extremely disappointed with this company. We used them for a drain line that was supposed to be $88, and instead they billed us almost $400.

Mike M.

5/21/2014

Update on 2014.0519: We had a stopped up main sewer line today. (Symptoms: downstairs toilet started bubbling and then overflowing, and downstairs shower filled with water. Fortunately, it was just grey water drained from the washing machine).

I called the quaintly misnamed $15 sewer service (I have used them several times before), and they promptly answered the phone. After explaining the symptoms, a service man was scheduled for about 45 minutes later. The price quoted was $88 (for a main sewer line when a 4 cleanout port is available). Justin arrived on schedule and began work. In relatively short order he completed the cleanout of the main line, finding that the blockage was caused by tree roots where the pipe leaves our property and goes under the street. Quick, professional, and fairly priced.

David H.

08/01/2017 12:00:00 SA

They came out to fix a clogged drain we were having, after that the pea trap in our sink started to leak, A normal pea trap did not fit (there is a drawer) so Antonio cut teh drain pipe and fixed. it. I will definitely recommend and use again.

Dave

Nicholas R.

8/20/2019

George came to the job on time - fixed both problems quickly and completely - for a fair price. The next time we need a plumber - he would be my first choice

derek u.

8/27/2018

Plummer was great .... Did the job needed to be done and really fast. However there was a mix up with dispatch and alishia it sounded like she said was her name was very rude. Acting like I was getting some kind of favor. I still have the voice mail she left. Wish I could upload it. Every one else is great but that one lady but that was my first impression of the company and because of her I had to wait over 5 hours for her to finally send someone.

Edward C.

6/21/2019

I have been using these guys for a long time. They always get out get the job done with no unnecessary time or costs, only what it takes.

There charges seem to always be fair.

Gary F.

08/05/2018 12:00:00 SA

Prompt and cost effective. Great customer service.

I had a plumbing stoppage on my rental property, i have a Home Warranty and the company sent their plumber out and he said he needed to install a sewer cleanout line on the main line. This is for simply a clogged shower drain. This is after I waited 2 days for service from another company

I found 15 Dollar and Sewer and they came out within the same day. Within 45 minutes Orlando (the service rep) had the problem completely cleared, He called me multiple times to followup and let me know the problem was resolved.

This is the way great companies deliver service. Thank you!

Heart T.

4/13/2018

Just saw this truck today at 10:50 am on Campbell Ave run a red light then make a left turn driving over the median barrier into a parking lot. Do not give your business to such a reckless company!!!

Michael P.

07/02/2018 12:00:00 SA

Worked with this great Company a number of times... They came in & without charging two arms & two legs!

You name it & they can do it from clearing out our drain to the street (over 800 feet!!) to replacing seals on the John.

Sometimes they Guy has a little humor sometimes not, but they have got the jobs done for us.

I hate calling new plumbers... but these guys are a pleasure to work with!

Sarah H.

12/22/2018

There are no words to express what this company did for me today. I flushed my wedding ring down the toilet and fell to pieces in tears. From the wonderful woman who answered the call and got Gabriel out here right away to camera the line. He found it and then spent hours digging up the pipe to retrieve it. To the angel of an owner who came out himself to help locate its destination in the ground. They gave me the biggest gift for Christmas that no words can explain. My heart is so full from what they all did for me. Renewed my Christmas spirit that good people are out there with beautiful hearts. To all of you if you go anywhere else you should change that. This company these people are true angels. Thank you from bottom of my heart. They are the best.

Carol S.

05/10/2017 12:00:00 SA

$15 Drain & Sewer deserves 5 stars because:
- They were available same day.
- They arrived within the 15-30 minute timeframe they gave me.
- The technician, Freddy, was courteous and attentive.
- He fixed my drain promptly and left the work area neat.
- The price was perfectly reasonable.
I would use this company again and would recommend it to my friends. I'd also ask for Freddy.

Lance B.

3/22/2019

Not only did they show up 15 mins after I called (the other guys called me after I waited for them for 1.5 hours to say they weren't coming) but they had my kitchen drain cleared in about 20 mins. They were polite and gave me a 30 day warranty for $88.

I don't write many reviews but these guy's rock. I'm keeping their card on hand for the next one.

Chris E.

12/28/2014

I lucked out on a very busy Saturday calling a bunch of plumbers (including my usual guy), and went with a referral/recommendation via NextDoor.com. So glad I did. Robert came by to deal with a blocked up main line. Professional, polite, and I love being able to work with a locally owned business.

Scheduled a follow up job for something else and we'll see how that goes, but so far so good!

Gloria P.

09/02/2018 12:00:00 SA

Called up on a Sunday, and Robert was here within 2 hours. Quick, fast, friendly and efficient. Fixed leaky bathroom faucet quickly!! Definitely will work them again.

K H.

11/13/2020

Stay away from this company. We had a clogged toilet. When I called to schedule today, the lady said first hour is $150 and $100/hr after and a plumber will arrive between 3pm to 5pm. The technician, James Smith (who claimed to be supervisor) came to our home at 5:20pm but could not find the cleanout. Our home is under remodel and our contractor was there. They left me a voicemail at 5:20pm to call them back. I called them back to 5:40pm. The technician said it would take him at most an hour to fix the problem and it's $195 an hour. He called me at 6:30pm saying the job is done and he will charge us 1.5 hrs. He asked me to text him the email so he could send us the invoice. When we got the invoice, he charged us $225 for first hour, and $75 for half an hour. This company is totally dishonest in charging what they quoted. I do agreed with other reviews that this company ripped people off.

Jason B.

3/14/2020

I just became a landlord when I moved in with my girlfriend and rented out my house. I had my home warranty company send a plumber due to drainage issues that the renters were having. That plumber left after telling them that it's a root problem and the home warranty company doesn't cover that issue. That's all well and good, but that plumber left without reattaching anything so instead of just having slow drains, the renters now had no water! They called me in a panic. I called Fifteen Dollar Sewer & Drain in a bigger panic as it was a Saturday afternoon. A plumber went there that day, realized that he couldn't do the job alone and scheduled the job to be completed the next day. The company was in constant contact with me and told me the price upfront. Great customer service. I'm writing this before the job is complete, so maybe I'll add something if something goes wrong, but based on their customer service and their ability to get out there as quickly as they did, they've earned a 5-star review from me. And if the job goes like they say it will, they have a customer for as long as I live in the Bay Area.

Demi C.

10/20/2015

I prefer not to write negative reviews but you should know about this so that you don't waste your time with this company, like we did!

We had to deal with an urgent plumbing issue and gave them a call in the morning. Despite our plea for a morning appointment, we got scheduled for the afternoon and were told that they would call us prior to coming between 2-6pm.

I asked to not be called or come between 2-3 as I will be picking up my child from school.

I missed a call at 2:47pm and called back eight minutes later at 2:54pm and was told that we got rescheduled for the next day! Seriously! Lousy, lousy customer service!

(Plus, it is really not a fifteen dollar service you know! It is $88/hr even if the job takes 5 minutes.)

Kes D.

11/11/2015 12:00:00 SA

Plumbers are always pricey (unless you want to risk having more problems down the road). I called FDS&D a day before I needed them to come out and they were able to fit me in. They said they'd come between 10 and 2 pm and that they'd give me a call before the plumber was going to come.

Sure enough, 30 minutes before the plumber came out, they called me to let me know he was on his way. The plumber and his colleague were both very polite, friendly, and considerate. They fixed my clogged sink drain in 15-20 minutes, doing so in a way that did not make any mess at all in my apartment. Granted, it cost $88, but it was nice that it was fixed so easily. They provided me with an invoice (and later, a mailed receipt) that I was able to provide to my landlord so I could deduct it from my rent.

Bonus: their work has a 30 day warranty.

I'd definitely consider using them again. The only downside really (besides plumbing problems just always being expensive by nature): A four hour window is a long window of time. A smaller window would be good, though at least they gave me that call ahead of the plumber showing up.

Shabnam K.

2/18/2018

Customer service doesn't care at all, they charge may credit card for 2 times on Jan 12th and Jan 13th.. I called them many times and send email with statement attachment as well, but didn't respond and not give me back my money.

B S.

2/26/2019

Had a leaking water heater - pilot light would not stay lit, so had a lukewarm to cold shower in the morning - wife is tougher than I because when she came back from her walk, her shower was cold.

A neighbor recommended $15 Dollar Sewer & Drain - Tim came and checked it out - I thought he would return the next day with the replacement, but he surprised me by rushing over to the distributor just before they closed to pick up a replacement. Back in 40 minutes with the replacement and then did a great (and clean) job on the install.

Great service !

Scott P.

2/25/2019

I just used these guys again and they did an amazing job, quick and priced well. Tim is the guy to ask for!

Barbara L.

01/05/2019 12:00:00 SA

They came over quickly on New Years Day very professional clean friendly reasonable price Jose and Juan excellent service thank you

Laura T.

07/12/2018 12:00:00 SA

Nice guys, came out within an hour of being called.
Took their time looking at the problem and then gave us an honest estimate of the work they felt it would entail. Reasonable price.

Lausy L.

09/10/2017 12:00:00 SA

Be very careful when dealing with these guys. I had a problem with my toilet because I put too much paper towels. My fault and I wanted someone else to fix it because I had to go somewhere. I was prepared to pay the 178.00 for 2 people. But how they came about it and afterwards is what's disturbing.

1st warning: As I said, I knew I most likely had to pay the 2 person job. But they guy said, I can fix it if I take out the toilet and made it sound like a big job. I called his bluff and said I can take the toilet out in 1 one minute. Dude said, he did not want to dirty the bathroom. Given I wanted to get this done quickly, I conceded to get the 2nd person out here. I knew I was paying a premium. This was my decision.

2nd warning: Next my bath tub was blocked. They wanted to charge and additional 75.00. I was OK with that. But this time they brought equipment into my bathroom and dirtied it up anyway. Contradicting (1). This could have been a 1 person job.

Next they wanted to install something to more easily access the sewer line fro 1200. I declined.

3rd warning: They saw my toilet valve was leaking and automatically tried to scare me with a pipe leak underneath the house. I already knew about this leak and knew it was not what they said. I wanted to see how far they wanted to go with this.

4th warning: The owner of the company crawled underneath my house and said indeed there was a pipe leak and there was a puddle on the ground. I was 85% sure he was BS'ing me at this point. He wanted 4500.00 to replace the sewer lines but only half of it.

I've crawled underneath my house in the past and knew what my pipes did and did not do. I crawled underneath it again today and there was no leak and no puddle.

The owner saw me with a female who he thought was my wife/girlfriend and wanted to scare me into doing this work, not knowing that I do my own re-models/construction.

They were very nice and said everything with an honest face and looked me in the eye when talking to me.

Watch out...

Beth M.

4/24/2019

Called them this morning after a neighbor recommended them and they were out in an hour and a half, in the promised time window and they asked all the right questions.

Tim did an amazing job and was very professional. Work area was left clean and our house plumbing is working again!

Reza R.

9/18/2019

I have been using Fifteem Dollar Sewer & Drain for long time. Their service was honest and above average and that's why I kept using their service. Mark, the owner, used to be responsive in case something happened and needed his attention.
But recently in 2019, I have notice that their customer and technical service has dropped to a very low level. The customer service is rude and they hang up on you. The technical service tries to charge you for the services not needed.
They replaced the shower set in my apartment in March 2019 and in August it is not working again. Asking for $380 to replace it again, while it takes much less than one hour, their hourly rate of $115, to change hot/cold stems and diverter. A rip off!
After fixing, it is still leaking and causing water damage. Asked to talk to Mark the owner, never heard back from him. Will not use them anymore. Beware, they may charge for services not needed or time not spent.

Lily M.

5/26/2015

Very nice plumber but the overall service of this company really Stinks.

Long story short, emergency plumbing incident on a weekend. Plumber is sent out but the wait and the communication on WHEN he would arrive was terrible. Receptionist said, they couldn't locate/find him.

Once he did arrive, the work done was fine. However, he suggested for us to schedule a follow up so a tech could come check out the pipes with a camera. After calling and arranging a time during the week, NO ONE SHOWS. Schedules were re-arranged so this tech could come by. Um...wtf?

2nd appointment made, NO SHOW AGAIN. No phone call, nothing. Even after calling and letting them know there was a no show the day before.

Total Crap. Literally.

Golam R.

09/06/2017 12:00:00 SA

Just used their service yesterday. INEFFECTIVE! WASTE OF MONEY! Worst experience! Worst customer service! Use their service if you want to LEAVE PART OF YOUR MAIN LINE STILL CLOGGED. No Warranty (as mentioned by service guy)!

{INCOMPLETE JOB}: My washer in garage to main sewer line backed up occasionally resulting in spilled water inside the garage. The service guy Freddy said cleaning main line would solve the problem and I let him clean the main line. However, he didn't run his snake all the way and my estimate is that the last part of it which includes garage to street is left unchecked and still clogged. While I was out of sight for a moment, he wrapped the DRY SNAKE CABLE quickly without briefing me and only after inquiry, he acknowledged that he stopped short of reaching the end as he was afraid it might ruin his equipment. :( [FYI, Drain Doctor ran cable all the way 2 years back].
{CUSTOMER SERVICE}: The rude office staff (Alicia?) confirmed that they wouldn't clean any further. Dissatisfied but i still paid the full service charge to save my time.

{CUSTOMER SERVICE}: Immediately after he left, I turned on my washer and the water spill is there again! UNCHANGED! :( I called them immediately and spoke to James who (after confirming address) said Freddy would visit my home later that day. At 5pm (after 4+ hours), I called them again and James cannot remember I spoke to him. After some arguments, he agreed to send someone else the next day.

{CUSTOMER SERVICE}: The day I'm expecting the new guy, Alicia? called and told me that I have to pay for the new visit! That's robbery!! I'm definitely not feeding them any more.

Sdksdk X.

9/19/2019

To the owner of this poorly run business. You should fire Diana for her rude and terrible customer service. She yelled at me on the phone and then hung up when I asked why the plumber did not show up during the scheduled timeframe. I ended up wasting half a day waiting. All this and the job was not even done on the day of scheduled service.

Kalison C.

7/13/2015

Problem: Blocked sewage mainline in single family residence, 2 story. Symptoms: downstairs toilet wouldn't drain. Snaked it. Fail. Upstairs water/toilet flushing would cause black bile to fill my downstairs toilet and shower pan in downstairs bathroom. Black color from iron pipe corrosion + sewage = normal. Basically this stops all water operations in your house, lest you flood your own house using any other toilets. Bad.

Solutions available to me:

- Remove toilet; Snake line from toilet line (this is a temporary fix, as it won't get through roots because you can't use a power snake and fifteen dollar will not remove toilets; and can be messy if the toilet is full)

- Snake line from sewage release cap - if you can find it! (it was under my house in crawl space making power snaking operations impossible)

- Dig up lawn to find main line, insert drain plug, snake line from main line in front lawn

- Never use my toilets again and camp out early for Star Wars - The Force Awakens. Yes!...uhh...I really had no choice here.

Timeliness: Arrived same day within window given

Estimate: $850.00 (market rate for this type of job)
Final cost: $850.00

Result: Job done in about 4 hours. They carefully checked under the house to spot anymore leaks, dug a hole in the law, got into pipe, snaked it, inserted a valve and problem solved. Plumbers were polite and friendly. They also snaked the line (again) after the value cap was inserted to grind out more roots or debris in the pipe. They were careful to not crack the main water line (which was adjacent) or the lawn sprinkler plumbing.

***** five stars! *****

Stan B.

06/07/2018 12:00:00 SA

They came out right away on a holiday. Unfortunately, they could not remove the blockage. They gave me an estimate to dig up the line, and the next day they were out there at 8:30am. It took all day, but they got it done.

The price was fair. This is a rental, and I would have to pay for housing the tenant until the work was done. I've used them before, and highly recommend them.

Mary L.

11/12/2018 12:00:00 SA

I called this morning (Monday) and spoke to Diana, who was very pleasant and helpful. She said she would send someone by Noon. Sergio got here around 10:30 am. He was very nice and informative. He fixed my problem within an hour, and it was very affordable. I highly recommend this place for your plumbing needs.

tony o.

4/24/2018

Had mixed results. The first repair was the toilet clog and the service was quick and easy. Nice work, quick 20 minutes, definitely a 5-star!

The second service was a leaked toilet. The plumber insisted due to a crack in the tank. The crack has been there for years, no sign of leakage but still insisted the leak was due to the crack. He wanted to replace the tank which would run about $450. I turned him away and went to OSH to get the rubber piece which sits between the bowl and the tank. The problem went away and it was $12 part and 30 minute job. Amazing! Definitely no more than 2 star.

George C.

6/24/2019

Be very very careful about the job that you are engaging with them. If you don't know some fundamental of your plumbing issues, then you are running a very high risk of having a technician doesn't have adequate knowledge and training. Other than the owner Mark who is very experience and knowledgeable, the rest of crew's professional knowledge and judgment varies in huge degree. You have to bear your own costs of their efficiency and incorrect judgement. As an owner of an old house and three other old rental properties, I engaged them on and off in the past 7 years. For an easy snake job, it is fine to engage them. You have to be very careful when your plumbing issue turns into a bigger project such as sewer pipe rebuild. I learned my lesson the hard way when I was out of the town and cannot present at the job spot. I have to pay a big price for the crew's inefficiency. I know they don't have to do any technical training program or quality control as there are thousands of old houses in the Bay Area which can keep them very busy in billings without maintaining or protecting their professional reputation. Well, you get what you pay for.

Monique N.

2/13/2018

Outstanding. Honest group of people who get the job done right. Seriously, the NICEST people to work with! Gabe, Diana and Angel- so wonderful. We had a huge problem that three previous plumbing companies couldn't figure out. These guys came and fixed the problem THE SAME DAY. AND--only charged us $88. They said they're just not in the business of ripping people off...our work is honest. I won't go anywhere else, these guys are great.

Stacy M.

10/29/2017

My husband and I love using yelp to find good, trustworthy help when we need it. We called fifteen dollar swear and drain because our kitchen is backed up. They gave us a window of 2-5pm. We spent our Sunday waiting and waiting. When it was 5:30 pm, I told my husband to call. We Were told that someone came by the house, knocked on the door, and left because there was no answer. We have been here all day to rectify this problem because we both work and needed it taken care of. No one came and knocked on our door.We still have no plumbing in our kitchen. Thanks for nothing $15 sewer and drain

Steven J.

02/05/2020 12:00:00 SA

Called them at night for a toilet over flowing onto the floor got a plumber out with in the hour and a fair price best service highly recommended

LK P.

10/22/2019

Incredibly responsive. Had a backed up plumbing problem on our hands. Fifteen Dollar got the job done at a VERY reasonable price. Thank you!

Amit C.

05/08/2015 12:00:00 SA

Bumping it to 5 stars.
-On day and time. Check
-Knowledge and Fixed issue. Check
-In a timely and honest fashion. Check
-No oversell. Check
-Bonus, Tim is a nice person to interact with, making the experience better.

Issue, maybe backup due leaking water with washer, smell in kitchen sink at same time. Not your classic toilet stopped.
He checked the outlet in backward, then the one in the roof, ran a rooter from roof. That cleared the issue, no water leaking or smell now, likely backup (suds, etc) at the t-join where laundry and kitchen meet.

Regular time hourly rate is as of now $88

Dyanne R.

9/18/2017

Luis Salinas was our plumber that was sent to us. He was beyond awesome!!! He unclogged our shower and tub within 15 minutes. Very knowledgeable and he knew what he was doing. After he was done our bathroom was a mess, he even helped cleaning. Which is not in his job description but he did it anyways. I WILL DEFINITELY CALL HIM IF WE HAVE ANY PLUMBING ISSUES IN THE FUTURE! THANK YOU FOR YOUR GREAT SERVICE!

Tom F.

11/01/2014 12:00:00 SA

15 dollar is not at all what is implied. What needs to be said is poor service. I called for help in the morning and thy show up at 3pm. The job would be less then a hr. The minimum is $175/hr. Not what was stated on the phone. The worker, a guy named Steve decided he could not do the job because of the faca gutters I asked him not to dent. To much risk so he says he can't do the job of cleaning out the clogged main line unless I except the liability of denting the gutter. My question, isn't there a way to clean out a main without entering through the vent system? The guy just wasted everyone's time. He just didn't wont to work any more that day.
To summaries lazy, poor work ethics, equals poor service and a low rating.

C C.

10/13/2017

I HIGHLY recommend these guys! They are honest, friendly, knowledgeable and very competent in their work, very reasonable in their pricing. My first encounter with them was when no other sewer company would come out (at the end of the day) to check our clogged sewer line. Timo not only came out to troubleshoot around 5 pm, he stayed until late into the evening to fix the problem.
They also ended up pipe bursting our old sewer lateral and replacing it with a new pipe. Both Rob and Timo provided great work and service. Their office staff is also friendly and helpful. Their pricing was the best out of 3 quotes, in one case they were 4 times cheaper than another firm. As a civil engineer who has experience working with city sewer laterals I can vouch that the crew at $15 Sewer & Drain are very knowledgeable and take pride in their work.
I would definitely use them again!

Olga O.

11/11/2015 12:00:00 SA

The service tech (Tim) that replaced my toilet was friendly, clean and quick. I found him to be very knowledgeable and efficient.

I think the overall cost was a little on the expensive side but never the less he had me up and running so fast my head was spinning.

Meems L.

09/02/2019 12:00:00 SA

Two visits with very knowledgeable and honest plumbers. It's not $15. That was probably when the business first started. But compared to other companies, it is more reasonably priced.

Tarun M.

3/28/2017

They were terrible - rude on the phone, several hours late, charged $150 when they estimated $25, and refused to take a check when they told me they would originally.

Eve M.

5/23/2017

Schedule at your own risk! Scheduled at 5/22/17 1:52 pm said appt was 3-6pm no show, no call!!
Called again today the 23rd at 7am and the guy said they're coming between 8-12p ... I canceled and had another company come out..
these guys use to be great, now it's a shame to even call them a business..
guess the other reviews of no show is on target..

Patricia S.

04/06/2017 12:00:00 SA

I MUST have talked to Marie....rudest person ever. Don't bother trying to get an invoice either. Sheesh!

Tammy B.

9/29/2017

Fantastic service and quick response for their after hours guys. They were honest and reasonably priced. We hope to be using them for a bigger project on our home in the near future. Highly recommended!

JD S.

11/21/2014

Service, timeliness and fair pricing - 5 stars. I needed a sewer line snaked and a faucet repaired at one of my rental properties. I called at 8 a.m., and was told they could be there between 10 and 12. That would have been fine. But only 15 minutes later, they called and said they had someone on the way. I met James at the property. He was courteous and knowledgeable, and both repairs were done within an hour, and at a reasonable cost compared to many other plumbers. Most importantly, my client/property owner was very impressed with how fast I was able to get the repairs done (she only emailed me the night before).

BUT....

Record keeping and customer service - ONE star. $15's policy is upfront payment for first-time customers, which is reasonable enough. So I paid in cash at their office the same day as the above service, and got a hand-written receipt along with a promise that an invoice would be sent to me. When December 1 came (when I back-bill my clients for out-of-pocket services), and I still didn't have the invoice, I called... and called, and called... SIX times over three days. Each time I was promised they would call me back, but no one did. On the sixth call, I had to threaten legal action to get the invoice (the Business and Professions Code requires any service-related business to provide an itemized invoice on request).

So... if record-keeping isn't an issue for you, by all means, hire these guys. Otherwise, if you're running a business yourself and need something as simple and basic as an invoice for your records (or just a return call), I'd advise you to look elsewhere.

Renee C.

8/27/2019

Was quoted $115 for the first hour to unplug my bathroom sewer line. Was also told that the plumber would not pull the toilet, so I pulled it myself prior to the appointment. Jorge arrived on time and was able to unplug my bathroom sewer line in about 30 minutes. I asked him if he would reinstall the toilet in the remaining 30 minutes but he said he'd need to charge me $90 more for that service. I agreed but felt over-charged when he installed the toilet, charged me $205, and drove out of my driveway in under an hour.

72 T.

8/14/2014

The time at the moment is 10:12pm on Thursday night, THE CITY PLUMBING/SEWER TRUCK JUST LEFT, PROBLEM FIXED IN ABOUT 2HRS...IF I COULD GIVE A HIGHER STAR RATING, I WOULD GIVE FDSD AT LEAST A 10 STARS RATING!!!

Our tubs & toilets started to back up around 7:30-8pm. We called a few plumbing companies & explained the situation. All of them wanted $225-$300 to snake the pipes. FDSD quoted us half that.. a way cheaper & better rate, so we went with them. Plumber was here within an hour looked at the situation & told us the problem was coming from the property sewer line & it was a city issue. He called the city to come out & only charged us a very small fee for coming out himself.
I had to at least tip him to buy dinner or lunch.

The city came out within 20-30 minutes & had the problem fixed in 15mins....F*^$ ING AWESOME!!!!

I personally work with a lot of people on a daily bases & I truly believe honesty & courtesy carries you a long way, FDSD plumber saved us a couple hundred dollars for his honesty & courtesy. I will definitely be using FDSD in the future for our plumbing needs, THANK YOU AGAIN!!!

Laith N.

1/19/2019

On December 28,2018 I called this plumber because my kitchen sink was not draning. They sent somone snaked the kitchen line and the sink was draining. Afew days later I noticed that the plumber placed the p trap (plastic pipe from garbage disposal to the wall) on top of sprayer's tube which meant I cannot pull the sprayer more than 5-6 inches (I have a photo). 1/19/2019 the problem was back I called them and told them about the sprayer. Even if there was no problem, they needed to send somone to fix the sprayer problem. The new guy, Patrick, said that the sewer line was broken somewhere and it would cost $1400 to fix it, I told him I will have someone look at it because the first guy didn't say anything lke that and the pipe did not break in three weeks. They wanted to charge me again for fixing the same problem within 3 weeks. I sad no, Patrick was very rude and used vulgur language

Reese Z.

6/26/2016

Super rude phone service. Says open on the weekends but hey can't buy any parts until Monday. This is not an emergency or 24 hour or even weekend service. Call elsewhere

Joseph M.

8/16/2018

Horrible customer service. Don't get me started on the woman who answers calls, she deserves a training on customer service ASAP. August 14, 2018 a plumber shows up with Napoleon complex attitude, and asks for a check or else he's not doing anything and says he's not going underneath the house. He doesn't even have a snake to unclog our shower so he just leaves. Then August 16, 2018 we are expecting a plumber from 10am-2pm. We called them at 1:30pm and ask where the plumber is and they quote us 30 minutes. At 2:30pm, we call back and ask when to expect the plumber, and the woman on the line with a bad attitude, says she never received our 1:30pm call, and says that we are no longer on her schedule and may not be able to get a plumber til 6pm. $15 dollar service from a $15 plumber. What else should we have expected

ms m.

09/10/2017 12:00:00 SA

Jorge helped me out and he was amazing. The bathroom toilet overflowed and fifteen dollar not only helped me get someone to help me out asap - they were also patient and carefully assessed the issue.

The toilet was fixed after repeated checks and I appreciate the timely help and helping us not get into a flooded-bathroom-situation.

Gil W.

12/22/2017

I was so pleased. I had a bath tub which took 5 minutes to drain after a shower. I'd tried a snake of my own and some very strong liquid chemical which had not helped. I called and James said someone could come the same day. In fact, DJ was there in about an hour. He put his snake down a better place so it would reach further but due to a kink in the cable he had to stop that approach so we went up on the roof and tried from there. He made progress but said he had to return tomorrow with an undamaged snake. Sure enough, he came at 8AM and within 5 minutes his undamaged snake had cleared out the entire stoppage. Then he used my rags to thoroughly clean up the tub so it sparkles and reassembled all the screws and fittings needed to access the drain. And the cost was very reasonable. Kudu's to DJ and Fifteen Dollar and their staff. I'm a happy camper.

Travis H.

8/20/2014

Snaked it myself from the main clean-out but my 25ft snake didn't hit it.

Called at 9:00 am, gave me a 2 hour window 10-12. They were there by 11:00 and were able to clear the main drain clog within 30 minutes.

Flat fee at ~$85 for this job isn't bad. I've done this before and it costs ~$45 to rent a capable auger for 50ft+ runs. Money well spent not to haul one of those beast around in the SUV after a job like this.

Ashley A.

11/14/2018

This company sucks...I am only leaving one star because i have to in order to post this..... a few months back this company came to my place to fix some piping and they cut some wires and FAILED to report it to anyone.... ever since I have been getting shocks through my arms when doing the dishes.. I called to ask for a copy of the scope of work done and the rude lady told me I was not allowed that information.... DO NOT USE FOR BIG JOBS!

Carl R.

8/23/2016

DO NOT USE this place I called them last Thursday to set up an appointment to unplug the drain in our bathroom tub. The lady that answered the phone was rude but I still have them a chance. I set up the appointment for Sunday the give a 4 hour time frame so I got 12-4. No body showed up no body called. They are not about their business.

JJ B.

02/08/2017 12:00:00 SA

I could not have been more pleased with Fifteen Dollar Sewer and Drain. We called them on Super Bowl Sunday 2017. They were at our house within 20 minutes of calling them. The plumber fixed the problem in 15 minutes. It ended up costing only $88. The other plumber we called before Fifteen Dollar was going to charge $250 and couldn't get there for 5 hours. I will definitely call Fifteen Dollar if I have any other plumbing problems in the future.

R. R.

07/05/2014 12:00:00 SA

This is the company you can count on, and they stand behind their service!
When sewer problem happening in a small business could cause everything we have, as a small business owner I wish someone could get there ASAP help me, this is the company always there for us. I just want to say thank you!!

Kelli C.

7/25/2014

These guys were great! I called them this morning and they had an availability within a couple of hours. They gave me a 2 hour window. I thought for sure they would show up at the end of the 2 hour range, but surprise! they showed up at the beginning.

The plumber was super friendly and ready to get down to work right away. We were required to get the drains cleaned for our house selling. He looked at them and said they all fit the required definition of draining properly and said no other work is needed. He only charged me $18 for his time and even wrote up the info on an invoice in case I need it for my house closing.

I'm super appreciative of his time and help.

John D.

2/26/2014

I discovered a small leak coming from the garbage disposal unit of my sink about a week ago. So, I gave my landlord a call and he said he'd get right on it. He initially was going to get a friend out to take a look at it but when that fell through (Thank goodness!) he opted to go with Fifteen Dollar Sewer and Drain (FSD). I was a little nervous because I've heard a lot of horror stories about Professional plumbers. I asked him to give them my number so that we could schedule a time.

Office: The lady I spoke with initially was very nice and was able to schedule an appointment (Mon between 4-6) to match my work schedule so I wouldn't have to take time off. Unfortunately, I had forgotten that my son already had a dentist appointment that day and I didn't realize it until Sunday at 6pm! I called thinking I'd leave a message and have to follow up the next day but, lo and behold, someone was actually there to reschedule for the following day at the same time! They also called the day of to let me know the Plumber was en route at 4:33! Normally with a 2-hour window you expect them to show up at 5:59!

Plumber: Robert, the Plumber, showed up around 4:50 and quickly came in and set about getting to work diagnosing the issue. Robert's a really nice and honest guy who takes his job seriously; highly coveted qualities in any employee. He soon discovered that the reason for the leak was the garbage disposal unit (GD) was rusting out at one of the connections. He said he could fix the connection but advised that a new unit was most likely in order because it would most likely only be a temporary fix; a new unit would only cost (±)$100 more. After examining the old unit and conferring with my landlord we opted to go with the new install. Robert then quickly set about to install the GD and ended up having to replace several sections of pipe as well as the P-Trap because the old install was Mickey Moused. There was no extra charge for this work; which he could easily have done because it was a lot. After all was said and done the entire visit took about 2hrs and cost (±)$300, which seems very reasonable to me.

The entire experience was rife with professionalism and honesty -- terms that are not usually synonymous with Plumbers. From the office staff (I wish I wrote down their names) to Robert the Plumber. Next time I have a plumbing issue I won't hesitate to call FDS. Bravo!

Skippy Z.

05/11/2014 12:00:00 SA

Being a DIY type, I came back from the big box store this morning armed with liquid max/ultra drain chemicals and various plungers, a snake and tried all of them -- but my clog was so bad, I finally came to the conclusion that I had to bring in a professional. After spending all morning determined to unclog my sink of standing murk, I called around several companies on a Sunday/holiday and was shocked by the costly estimates. I was referred to FSD by a plumber friend of mine who works for a competitor and knew they had a good reputation.

Being a holiday weekend, I was pleasantly surprised to find a professional, polite, excellent plumber Luis at my doorstep within 30 minutes of my call. He assured me that he could clear what felt like a concrete blockage in my pipe. He went to work and after snaking away 3 bad clogs and an hour's labor, the sink was back in business, clean as a whistle!

I normally don't take the time to write reviews, unless very good or bad, and in this case, I can't say enough good things about Fifteen Dollar Sewer & Drain and Luis in particular. Alicia, the woman who set up the appointment was also very nice and unlike all (4) of the other rooter companies I called, she didn't jerk me around with the pricing. It was a great upfront price ($83 for snaking my kitchen drain), with no up surcharges or last minute surprises -- ie, some of the others wanted $45 estimate fees,$100 holiday fees, or emergency fees, etc. And FSD treated me like I was their priority client unlike.another company that bumped my appt. for another emergency client. Bottom line: I saved $200 instead of going with the big name rooter companies. Seriously.

If he's available, I would ask for Luis. I can't vouch for any of the other plumbers there, but this guy was great. Excellent service at a great price! AND, they guarantee their work. I was a stressed out mess this morning with all that plunging and toxic fumes.What a way to spend Mother's Day. Save yourself the headache and hassle, and call these guy first. I am soooo glad I finally did! They are available 24/7 and do a great job!

Mimi I.

9/21/2019

As good as it gets - quick response and clear pricing. Larry was on time and got the job done very efficiently. Thank you!

Arindam B.

7/21/2017

I had a slow draining kitchen sink. I tried a few things myself, but when it was not working, I figured it was time for a plumber. I tried sending out a few quotes on Yelp and another app. A plumber on Yelp responded immediately, but when he learnt I live in a three-level townhome, he said he can't do the job since he didn't have a long enough snake. He recommended $15 Sewer & Drain though. I looked them up on Yelp, and they had decent reviews, so gave them a call. Luckily I was able to get an appointment the same day - the window was a little big though, 11 to 3 PM.

I got a call around 12:30 and Angel mentioned that he would be home in 20 minutes. He was a little late, but it was no big deal. He was very friendly, and tried a few things to clear the drain. He also had some suggestions and tips on what I could have done differently, which was useful. He got the job done nicely, and cleaned up after. Oh, also, their rate is $88/hour, which seems very reasonable compared to some other quotes I was getting for the job, and they do accept check, cash or credit card. Overall, a shout out to Angel for doing a great job.

Jason K.

12/29/2013

I've called these guys for our restaurants bad sewer smells and i was pleasantly surprised how fast they cam set up an appointment.

However, they charge me $88 for 15 minutes of consultation and 20 minutes of looking around our sewer vent system without any clear answers to my problem. His answer was to add water into my sewer lines everyday until smell go away? Wow, tell me something I don't already know.

Also, this guy James took a cup full of frozen yogurts and say can I have some.... without paying. How rude is that...

Aurthur T.

05/05/2016 12:00:00 SA

After reading a lot of reviews from here, I had decided to give Fifteen Dollar Sewer & Drain a try. They are very responsive and the technician is very knowledgeable, but I really felt that they are not too honest with the pricing, and that I paid much more that I should have paid. Their quote did not list out thoroughly what I'm paying for. I didn't have time to quote from another plumber since I was a bit desperate to get my house fix.

Janet R.

1/23/2017

I was very pleased with their service. My drain was clogged and it needed to be snaked. Benny arrived within the time window I had setup with their main office and he got right to work. He didn't waste a moment. He had me up and running in less than an hour. He was cheerful and helpful. He also checked the toilet and quickly swapped out the inner workings so that it no longer runs constantly. Benny was careful and tidy. If I have a problem again, I will definitely call to have Benny come out again!

Clay F.

7/15/2016

I was referred to Fifteen Dollar sewer and Drain by my regular plumber who was not able to unplug our residential line last Sunday. Tony did a excellent job was clean, professional, courteous, fast and provided a great price and the quote ahead of starting work. Lucky for me he was able to get here in about an hour and then we got on with our day. The whole house as plugged up and backing up in the shower and tub. Thank you for the great service.

Karl R.

2/21/2020

I hired this company to replace a valve cartridge in my rental property shower. Unfortunately, the main water line was shared with 3 other condos, which I do not own so I could not easily do the job since I didn't want to shut the water off for very long. I hired this company since I thought they had the expertise to do the job efficiently and would identify the valve cartridge and do the job quickly without interfering with my neighbors' water. The technican called me when he was on-site and he quoted me $200 to replace the valve cartridge. He told me he did not have to shut the main water line off. Two hours later, he said that he had shut the main water line off and he could not get the bad cartridge out and I would have to pay $1400 to get a new valve installed and the main water service restored. Per other plumbers, a shower valve costs $450 installed. This plumber basically extorted $850 extra from me to avoid me angering my neighbors. He did not come with a new valve, and had to call in another truck. Avoid this crook at all costs.

Rick Z.

11/23/2017

Warning!!! They tell you they can fix it for one price, then tell you it takes 2 guys. They lied and said they were changing a leaking pipe under the rental I own but never went under the house. Then come back with a bill of thousands to replace a couple feet of pipe. Got another plumber and confirmed their scam! Beware of James and this

Tom G.

10/30/2014

Two commercial sinks with completely clogged drains. One in the break room where food containers get washed out, the other in the janitorial room where the mop buckets get dumped. Break room sink close to overflowing.

Read their reviews on Yelp, called them at 2:30 PM, they arrived just after 3:00 PM.

Both drains cleared in less than 30 minutes for $153. Both guys were friendly and professional. No mess left behind. Everything placed back under the break room sink where they found it. Accepted our corporate American Express card. These guys are now on my preferred suppliers list.

Sam M.

02/12/2018 12:00:00 SA

When you make an appointment for a 3 hour window several days in advance, call to confirm the day of the appointment, and then call at the end of the 3 hour window to find out they will be AT LEAST another hour late i think it is time to find another company to do rooter work! Will never make this mistake again

Peter P.

12/30/2013

We had to call FDSD twice within three weeks and had a great experience on both occasions.

First call was for a backed up main line. They charged only $88, came within the same day we called, and did the work within the hour.

Second call was for a broken main shutoff valve. The guy came within a few hours and basically fixed the valve so the water can flow again. This was on Christmas Eve!!! The guy who came was named Roman. Great attitude! The valve couldn't be 100% fixed because of the holidays and he couldn't get the parts, but he gave me a tool so that I can shutoff the water at the street side if I needed to.

They're hands down lowest price in town for quality service. =)

Pinky G.

09/05/2018 12:00:00 SA

HORRIBLE!!! I don't think the plumber they sent even knows what to do. Horrible job - broke the sink pipe, did not check before trying to snake it. It was a small job of unclogging the sink and now the pipe is leaking water, damaged the sink closure and could not put it back in place. Left the job - blaming the tools. On top of that extremely rude. We called the customer service and asked them to send someone else and they send the same guy back to recheck. He comes in refusing to help, tries to fix the pipe and leaves in a rush - yet again leaving it leaking. NEVER CALL THESE GUYS. A lot of better plumbers out there.

Mea B.

11/04/2016 12:00:00 SA

Called about a backed up drain. The girl who answered the phone was nice and to the point. I called around 9am and I had a plumber at my house by 11. He fixed my drain and had everything good within 10 min! He was very nice and professional. I'm surprised at some of the bad reviews I've seen on here because my experience with $15 was awesome. Thanks guys, you saved the day!!!

Michael T.

03/10/2017 12:00:00 SA

I have worked at multiple multi unit properties in the southbay. $15 is the best option for any plumbing problems. They do not charge $15/hr their name is strictly a nostalgic thing. They do have the lowest labor rates and most knowledgeable plumbers. The labor rate does jump up in mountain. Anything south of mountain view in the Bay Area $15 should be your go to plumber.

Allan H.

10/29/2018

Sorry to hear of the bad experience of another Yelper... but I had them clear roots from a drain last week, and they were great! Friendly, courteous, and efficient. Benny arrived in the time window we had set up, and I received a courtesy call from their office when he was a few minutes away. And the price: $125 was significantly less than other companies.

Cesar M.

8/16/2014

outstanding service... at the best price. AWESOME experience with Rob H. in particular.

Some background.. I had a clog in my main sewage line today... and called a DIFFERENT plumber first, who charged me $165 and did not solve my problem (his snake tool did not reach to the problem area). Needless to say, I was very disappointed...

HOWEVER, then I called these guys, and they sent Rob H. who showed up faster than expected (their dispatch service seems to run very efficiently...) with a powerful state-of-the-art snake tool of 150+ feet and fixed the problem in less than 20 minutes. Rob H. was extremely courteous, professional and helpful explaining things and providing advice. He basically saved the day for me and my family. I strongly recommend Rob H. and this company for any sewer and drain issue. Rob H. was even kind enough to give us a price break after hearing how the other plumber basically ripped us off... He definitely showed the ethics and integrity that the first plumber lacked. BTW, they also give you a 30-day guarantee on the job performed...

What else could you ask for?!?! Could not be more grateful to Rob H. and his company... 100% honest, dependable, professional... I wish I had called them first!!!

Shannon L.

6/28/2016

Dj was the plumber who came out to our house and this is who I want to write the review about. He was professional, kind and knowledgeable. He answered all of my questions and fixed our issues thoroughly. I can't say enough about what a good human being he is. If I have any issues in the future I know who I am requesting to come out and help.

Jesse S.

06/06/2011 12:00:00 SA

In January I had a problem with my water main leaking. The water main is underground and some tree roots had pushed the pipe out of one of the joints and caused a big leak. They came out and fixed it.

Last week I noticed that the ground above the water main was wet, in the same spot where they fixed it in January. I called them on a Thursday and asked for immediate repair. They missed their appointment time and made a new appointment. Then they missed that appointment and made a new one. They finally showed up towards the end of the day (5 hours late). The plumber who came out said he wasn't qualified to fix it and someone else would have to come out.

The next day (Friday), a different plumber came out, and without digging up the dirt to actually look at the problem, decided that the entire water main would need to be replaced for $2300. I checked the price and the parts to replace the existing water main are only $200 (for 16 feet of pipe), so they're charging $2100 labor. Keep in mind he never actually looked at the problem!

I called and asked how they can do an estimate without looking at the broken pipe and they said the plumber would call my landlord and talk to him. Nobody ever called.

On Monday, I dug up the dirt myself and noticed that the repair they did in January was faulty. I called them up and told them I want them to come out and fix their faulty repair. They were very rude to me and told me that they would only deal with my landlord, and then they called the landlord and again told him that the entire pipe should be replaced for $2,300.

I called them again and told them that I've been a customer of theirs for 2 years and never had a problem, and want to give them a chance to be reasonable and fix this. I asked how they could possibly know the pipe needs to be replaced without ever looking at it. The lady I talked to basically called me a liar and said they did look at the pipe, and kept insisting they did even after I pointed out that the pipe is underground and they didn't dig up the dirt, so it would be impossible to look at it.

They again insisted that they won't talk to me and will only talk to the landlord.

I find these people to be the worst kind of crooks and strongly advise to call someone else. They did a faulty repair, gave an insanely overpriced estimate without actually looking at the broken pipe, and then lied about it repeatedly. And then when I caught them in the lie, they refused to talk to me anymore.

I will be filing a complaint against them with the state license board and ask for my money back for the repair they did in January.

Esti S.

11/25/2008

Misreporting their hourly rates, which was $70.00 an hour, the service attitude approached that of a car dealer, bordering on bait and switch techniques.

I had paid them $700.00 to replace garbage disposal and one toilette that had a light leak, I was told that both of the toilette need to be replaced since its a rental property, I agree to replace one toilette and left the other to leak, he wanted another $300.00 for the second one, I decided not to replace it.

The guy was Mexican American by the name of Antonio he was going in and out talking to his boss trying to give me a good deal.!!!!

A few days later my handyman came (he was out of town) he had fixed the leak with out replacing the toilette ($85.00 with a small part). I feel I was taken by those crooks, its maybe that I am a female that own a rental. Just beware!!!!! I felt that the $300.00 was a waste of my $$$$$ I did not need to replace the toilette. I was told the toilet is old and they do not have any parts to be replaced Yaaa right but my handyman fixed it..... what a magic- you should be the judge.... Zero star

Paul S.

07/11/2009 12:00:00 SA

Called in today about a clog in my shower. They quoted me $86.50 and said someone would be there within the hour.

Sergio the plumber knocked on the door 45 mins later and I showed him the clog. He explained that the main drain pipe would need to be cleaned out. We then searched the outside of the house for a main drain pipe (about 4 inches in diameter) and found nothing. He then mentioned that if the house does not have one, they would have to access from the roof. In my case I have a 2 story house, and my roof is slanted. He said they do not work on slanted roofs. (I was starting to get frustrated with him).

He then suggested that they could dig the floor and break the main drain pipe to create an access point. This would cost $650.

Let me take a step back, originally he said he could fix the clog but the problem would reoccur down the line. This was his original statement.

I asked him just to fix the clog and I would worry about it down the line. Sergio then says he cant fix the clog and says I need to create an access point to the main drain pipe. (Now I was super frustrated)

I said forget it and I would call another plumber and he charged me a $16.50 fee for showing up and telling me he couldnt do anything.

I wish they would have asked some prelim questions first when I originally called in for a quote. Like is it a 2 story house? Do you know if you have a main drain pipe outside?

James M.

02/09/2010 12:00:00 SA

I have used Fifteen Dollar Sewer & Drain about a half dozen times. Don't be fooled by the name because nothing is $15 that they do.

I called at 12:30 on a Tuesday and they said it would be a couple of hours before they could have someone out to unclog my bathroom sink. At 3:50, they finally called again to tell me they were running late. Unfortunately, I had already figured this out so I wasn't too impressed that this detail slipped through the cracks at the office. The girl on the phone apologized saying that they had an extraordinary number of calls today and that many were larger jobs that were taking longer. She offered to have someone there within an hour to an hour and a half. At 5 PM, the plumber showed up and unclogged the drain in about 20 minutes. The work done by the plumbers has always been good, but their office staff seems incapable of handling the customer service side of the house.

By the way, I was quoted $81 for the service so, again, don't be confused by the name which, as others have said, they need to change.

bosco h.

3/21/2018

Benny is knowledgeable and helped identified the problem in 5 Min. I would recommend him

Nan l.

6/30/2009

FYI, FDSD now charges $86.50/hour.

The yearly blub blub blub sound from the bathroom spooked me at 4 AM. Ugh! This time, it took half an hour for them to cable the mainline, including lightly cleaning the area. I appreciated that the guy (Nick) didn't try to hawk anything beyond this basic service. See you next year...

Michael G.

12/26/2011

A contractor friend of mine suggested I give $15 a call after my wife and I clogged our disposal with potato peelings on Christmas day thus making for a clogged drain and an unusable dishwasher.

$15 Sewer and Drain was professional and personable from start to finish.

Pros: They kept the appointment within a very reasonable 2 hour window, used a 2 call system to give us notice of the plumbers impending arrival and on top of that sent out Benny Silva who was a consummate professional, allowing my wife and I to stand over his shoulder peppering him with questions and all the while educating us about our pipes.

He even took careful instruction from my wife who is a licensed plumber as well. (please read this with a hint of loving sarcasm)

Cons: NONE!!!

Thanks to Benny and $15 Sewer and Drain for quick and professional service.

Baohong S.

04/03/2018 12:00:00 SA

I have used this company twice. Their prices are very reasonable, and their services are pretty fast. They pickup calls during weekend and even 10PM in the evening. Their plumbers provided qualified works. I recommended this company to many of my friends.

Alex S.

1/17/2012

Called them up for a main line sewer back up that my home warranty didn't cover. Their scheduling was super accomadating and they came out on time. The tech snake the line from the roof vent as diidn't want to pull toilet, this would,ve cost more.
Cleared the line, and also scoped the line for a great price, however it came with no warranty.
He also gave me a quote to install a clean out which seemed high to me, and from the quote I received from another company confirmed my thoughts.

The line backed up again 1 week later, but without a warranty what could I do, but get a clean out installed by another company for half the cost.

Overall good service to clear a line with a video scope though.

Michelle A.

10/20/2013

Bennie came out and he was great. Very nice and helpful. They were able to be here within the 2 hour window and just like the side of the van says. DON'T STRESS.. I was cool. Thank you and I will be calling this place in the future!

Kevin N.

10/13/2008

These guys are a life saver!

To date, I've spent about $40 in Draino. It only offered a few days of relief, so I spent another $25 to buy a cable snake. Still didn't work. Then I tried using a plunger to force the clog free, bad mistake. It only brought up nasty pipe gunk into the shower and the tub. Finally, I had an average joe handy man plumber come to fix it. Well, his cable snake skills wasn't much better than mine. I tipped him $20 for his efforts. That's $85 so far.

Desperate, we called another plumber that recommended $15 Sewer & Drain. I called early morning and in about 60 minutes they show up and clear up the clog in FIFTEEN MINUTES!

OMG, if I knew it was this easy for them, I would have just called them from the start! $80 is dirt cheap considering the amount of time and effort I've spent, not to mention the months of dealing with a clogged shower.

Anyways, I pitty the fool that doesn't know to call $15 Sewer & Drain for any clog in their pipes. In fact, I'm thinking about calling them out every year just as a routine maintenance on my troublesome shower drain.

BTW, the next day, I received a thank you card in the mail. How cool is that! Those little touches go a long way.

Keep it up guys, you certainly deserve the fabulous reviews here on yelp!

Gayle V.

7/28/2013

Drain in kitchen had not been working right all month. When the water backed up, we knew we were in trouble. Placed call at 7:30 am and these folks were out here by 9:30am. Within one hour the gentleman had the problem snaked out and charged what we felt was a reasonable fee $83.00.

Would highly recommend them!!!

rick m.

9/28/2012

Started hearing the toilet making bubbling noises (again), so I knew that I'd need to call a plumber (again)...After hearing from two firms (with 4+ yelp stars) who both said what they don't like doing, I called $15 Sewer and Drain. The guy there was straight-forward and said because I had no clean-out, they would have to use a smaller bit on the snake and the problem would reappear in a year or two ( he was right, because it's been 18 months since our last clogged sewer)......

Anyway they promptly sent Santos who was totally professional, explaining what he was going to do, then showed me the sewer via the hose cam (very cool) and we could see the roots, then he did exactly what he told me he was going to do....

The good news is the clean-out was put in quickly, and the sewer was cleared all the way to the street. Santos and his partner cleaned up and replanted our plants (that had to be removed) and washed down the driveway.

These guys are total professionals and they made what could have been an unpleasant experience, not bad at all.

I would definitely call them again and if you are reading this, then you should too!

Ana G.

07/09/2015 12:00:00 SA

If I could give them a negative # I would. They are the most unprofessional people I have ever dealt with. I had a huge main line plug where my basement was flooding so I was willing to pay for night rate. The guy came out and said nothing but negative things and convinced me to leave it for the next day. He said he would call his office and be here from 8-10 am I called in to work because obviously it was something that needed to get taken care of. They never showed up I called 4 times and never got an answer from the girl that answers the phone! So I called the drain king took care of it in 1/2 hr and sold me on getting more work done! As for these people I would never call them again!

Teck M.

9/17/2018

I called them for service related to clogged bathroom sink. They were prompt, organized and their pricing is very reasonable. Very happy with their service. They deserve 5 star and will use them again if I need their service.

Virginia Y.

03/10/2010 12:00:00 SA

$15 Sewer and Drain fixed a problem that Roto Rooter misdiagnosed. All of our drains were backing up so we had initially called Roto Rooter to fix the problem. Roto Rooter came out 3 more times to keep snaking and on the third time finally brought a camera and discovered a roots problem. (It would have been nice if they had done the camera the first time so we knew what was going on up front before spending $500). They told us they would need to use a cutter and (falsely) identified where our main waste pipe was. Frustrated with Roto Rooter, we called $15 Sewer and Drain and were relieved with the high quality of service we finally got.

$15 Sewer and Drain used a camera after cutting out the roots and found out what the real problem was, a broken pipe. They also used high-tech sonar-esque equipment that Roto-Rooter didn't have to locate the exact location of our waste pipes (about 5 feet over from where Roto-Rooter estimated). Antonio did a great job replacing our waste pipes and adding a city clean-out in just two days. Even though Antonio had to tear up the front yard to do the job, he put everything back (including the sod) just the way he found it, and you would never have guessed the huge job we had done there!

I definitely would use $15 Sewer and Drain again!

Ivy C.

8/21/2015

I will never call them for service. We called them and was told they will be there between 4 and 6pm. We waited at rental property for two hours and nobody showed up. Then we call them again, they said they didn't get the address, but they still can come but will charge the night rate. Obviously they try to take advantage of the situation and charge extra.

If yelp allows, I will give them 0 rate.

Lewie G.

8/15/2012

SUPER happy with our experience with these guys. We had a plumbing emergency (main line backed up) the night before a birthday party with 15+ little kids coming over. YIKES! Called them (rep was super friendly, quick, and professional for a guy answering phones at 9 PM) and they told us they could have a guy over quickly, which they did, but that it would be a $40 after-hours charge (totally understand that). We decided it would be worth it to have toilets for the maelstrom to come the next day.

The tech came out and was super friendly. He inspected the situation and ID'd the problem, but told us we didn't have a something something main line something crawl something access something space (not my area of expertise) and he would have to go in through the roof, but that it would require a second guy. Concerned at how much more it would cost he said, Well, you know we could probably get here early tomorrow and be out in time for your party and it'd save you $80 ($40 per guy x 2 guys) on the work.

We didn't get charged for him to come out and diagnose the problem, and they arrived super early the next day and, indeed, got done with time to spare before the party. Great experience overall. Have used them twice now and.... you know, I was going to say I'll use them again, but honestly I hope I don't. Still, if plumbing issues arise, these are my go-to guys.

Sean G.

6/29/2009

Last night, the pipe that supplied the water to the house ruptured and spilled water down the street. It was an old galvanized pipe that had rusted through. We got the San Jose Water Company to come out and shut off the water. Unfortunately, the rupture was on our side, so we had to take care of it.

Called Fifteen Dollar Sewer & Drain and they were here first thing in the morning. The two man team spent the entire day working in our front yard. They had to deal with the roots of our Ginko tree, but got a new copper line and our water flows once again. While it took them longer than they anticipated due to the roots, they stuck to their original quote. For 27 feet of pipe, connectors and labor, it came to $1200.

They were incredibly friendly and made the whole experience as pleasant as losing your water and shelling our $1200 can be. I am pleased with the results.

Julie D.

11/13/2008

Santos just left my house and everything's good now.

I made the biggest bonehead move of the year, and decided to put soybean pods through my garbage disposal. They turned in to a big fibrous clog that backed up my sink, and in to my dishwasher. Then the dishwasher backed up, and leaked under my expensive floating floor. Yikes!

Now that I saw how he fixed it I could do it myself the next time. I'm just not that experienced with plumbing, and I got my first lesson. But it was worth $80 to have him show up within the hour, and have it fixed in 40 minutes.

If I had let it go much longer I think my floor would have been ruined so I'm relieved now.

And Santos refused my offer of a tip because he said he didn't work that hard.

I'm very happy with my Fifteen Dollar Sewer & Drain experience!

Judy T.

8/14/2017

I have used $15 Sewer several times over the past 15 years and recently called them to do a cleanout in Mt View. I was told $88 before 6pm and $132 after 6pm, so I booked it for the following morning. My husband paid the serviceman what he asked - $125. When I realized the error about an hour later, I called the office and was transferred to the office manager. She looked up who took my call and said that person was new and may not have given me the correct information, but Mt View north is $125 during the day. I said they should make their error right and asked to speak to Mark who is the owner or manager. In a stern voice she said he wasn't available, that's our price for Mt View, and there would be no change. I left messages for Mark 3X during the following 5 days and received no call back. Be careful about what they tell you on the phone as they won't correct their errors!!

Nasser N.

02/04/2014 12:00:00 SA

Did remodel of our house last year. Part of that remodel we had to install a property line clean out Got referred to $15 Sewer.

They gave us a reasonable estimate and competed the work in time with good quality. Note that our house is old and had to go back and forth with the City of final approval. They made all the correction that was requested

Christine S.

04/01/2017 12:00:00 SA

We made an appointment and were told that a plumber would come out to service us from 2-4 pm. Come 4 pm no one had come so my husband called to inquire and was told someone would get back to us on a status update. Come 5 pm still no one contacted us on a status update so we called again and their rude customer service representative Veronica told us that they don't guarantee service windows nor can they guarantee anyone would come out today. #nothelpful #notcustomerservice This website says this is by appointment only so not really sure what the purpose of making the appointment was if no one is guaranteed to show up. extremely disappointed I wasted my entire Saturday afternoon for nothing. Never using their service again.

Alex M.

10/30/2010

Dishwasher starts spewing up dirty water, and reading the questions/answers people posted online makes it sound like a serious problem with the drain hose.

Quick frantic calls to anybody listed on Yelp with decent reviews. J&H Appliance - get a voicemail, don't work on Saturday. Sears Appliance service - closest they can get in is next Thursday, hint at buying their warranty service, which will pay off any time there's a job that's going to take more than couple hours.

Call $15 Sewer and Drain, explain the problem. Someone will be right over. What, today? Yep, today. They call back to verify the address, send a guy on Saturday afternoon, the technician is here within the next hour. $87 per hour (not sure where $15 in the title comes from, probably was named in pre-inflation era), excellent service with explanation, 30 day guarantee on any service performed.

Connie T.

03/02/2018 12:00:00 SA

I called about a back up, and in 15 minutes, Angel was at the door. Less than an hour later, this polite young man got the job done at a very reasonable price. Thanks!

Andrew L.

02/09/2010 12:00:00 SA

I've used $15 Sewer & Drain about 1/2 a dozen times now. They're responsive, on time, and thier prices are fair. As a contractor myself I can appreciate the way they run thier business. The bad reviews of this company are obviously written by people who think they know more than they do. Those 1 out of 100 PITA's are always treated unfairly, taken advantage of, and will never be happy.

Sorry for the rant on your Yelp $15.

So my latest encounter with them ended up costing me nearly $300 but I understand what needed to be replaced. They fixed the problem with very little needed from me. Of course if I expected to only pay $15 for their service I'd be pissed at a $300 bill. LOL.

Natalie M.

2/27/2010

Because of a really terrible experience with an independent plumber (Dave), I called up $15 Sewer & Drain because my dad always goes with them. Antonio was amazing: not only did he explain clearly what was wrong, he gave us different options as to how to either fix/workaround the issue. The staff is knowledgeable and friendly, and Antonio was very intrigued by the gold medal round of Olympic Curling we had on today!

It makes a huge difference when people are willing to be friendly and a straight-shooter in the customer service area. I would definitely recommend this company to anyone.

Alisa Y.

7/13/2009

Mom's house was all clogged up, toilet, shower, and even the washing machine. Since our pipe is on the roof they require two people to snake it for the total of $173.00. Derek Olivas came first and called for back up, when the other guy came he told us that everything is cleared up but one of the toilets is clogged and that would cost another $70.00. That was ridiculous! When I asked him if I could clear it myself by getting some supplies, he said I don't know. He keeps saying that it's in the toilet and it had nothing to do with the snake, therefor the extra 70 bucks, it sounded shady and I didn't know what to do....and then Derek came out with a plunger and said it's all cleared for free!

So I have mix feelings about this place, I think Derek Olivas is the best guy to go to if your gonna call this place, make sure you request him because he is honest and very very nice to deal with. 5 stars for Derek, 1 star for his coworker. I gave him a big tip because I liked his service and he also gave us a deal ( he also added a toilet flapper?? for free). Since I know NOTHING about plumbing and all, and I've gotten ripped off so many times with other services ( car, handyman), this was a great relief.

I had to write a good review for him in return, he comes highly recommended!! but be careful of anyone else, judging from other reviews, it seems to be a hit or miss.

Christina P.

01/01/2013 12:00:00 SA

New year's day. 7PM. Because sewage backups just don't happen during business hours. Toilet backed up. And then, I discovered the dreaded standing water in the tub and shower. Panicked, I called Fifteen Dollar Sewer & Drain. They'd come out once before when the cleanout overflowed (big tree roots around here!) and did a great job at a reasonable price.

The person on the phone was polite and helpful and told me he could have a plumber out to help us in 1-2 hours. It ended up being slightly longer than that, but hey - it was after hours and a holiday; considering all that the response time was quite acceptable. (It turned out two plumbers were tied up at a big job that took longer than expected). The quote I received on the phone was accurate, and was exactly what I was charged.

Zeke arrived, friendly and professional despite the late hour and the freezing cold night. He took care of things and had the drains running perfectly in less than 30 minutes. Great guy, and definitely my hero tonight!

Count on great service, a quick response and a reasonable price from Fifteen Dollar Sewer & Drain!

Julie H.

1/22/2013

I wrote a review yesterday and it turns out that we had a misunderstanding. Janet called me today and sent Jason out within an hour of our converstation. Jason was amazing and he fixed everything. He even took the time to explain the property line clean out and how we can tell if the back up is on our side or the city side. He gave us a lot of advice and made sure that all of our questions were answered.

Great service!

Kitty L.

04/05/2017 12:00:00 SA

I generally did not write bad review unless it is really disappointed one.

I used to use $15 sewer 3 times within the past two years. With the past experiences, not each of the plumbers are well experienced, but mostly ok. Until recently, I did have a very bad experience. They came to my house and my tenants were there. Without checking any information from cleanout, the plumber just directly went into the house and tried to clean the bathtub sink. While the water kept coming out from the clean out in the front yard which is actually indicating the clog is in MAIN pipe. No doubt, after he tried the indoor pipe, the cleanout is popping out water. Then he told us he needed to charge me $70 dollar more for cleaning the main pipe again. From the very beginning, with the overflow of cleanout, we know it is main pipe root issue. No choice, I asked him to go ahead to clean the main pipe. Then after 30 minutes, when I called the office to confirm whether the job is done and what is the price. I got a surprise number of $265. We almost every year clean the main pipe root around spring, not even cost half of the price.

The office told me she would reach out the plumber and inform me. NO reply for sure. I contact them again and hopefully I can get more details, and officer said she knew nothing but asked me to wait for the phone call from the plumber. After 1.5 hour, I tried to contact plumber, no one answer the phone.

The experience is horrible. It is apparently that with the cleanout popping up water, first need to check main pipe. If the in-house pipe clog, no water will come out to cleanout. Interesting thing is that main pipe became the last thing the plumber tried.

I guess it is the time for me to move away from $15 sewer. The plumber's experience is a big concern to me now. The service quality is not as other reviews said anymore.

Deborah O.

7/21/2016

I felt that these plumbers were good. We had a big job to do, and their estimate was far below that of the plumber we usually use. I was happy with the plumber.

Mike S.

12/08/2015 12:00:00 SA

I have used these guys twice, once inside and once outside. They do what they say they're going to do, show up on time, do good responsible work, and clean up. And they're quite affordable, even on a Sunday. What more could you want?

Burt S.

8/13/2015

I had them out yesterday. I had a competitor out first, and they quoted $250, then dropped it to $225 when I said no. Dropped it to $175 when I asked them to leave. Called out Fifteen Dollar Sewer since I had used them before. They got it done for $88. No tricks, just a fix.

Nan M.

5/24/2015

They double charged me on two separate visits. I've left the owner and the billing department over 5 messages and I've yet to hear back. I will never use them again.

JP I.

12/03/2012 12:00:00 SA

This should be 4.5 stars because they arrived 2 hours past the appointment window, then again when I made the appointment the night before it wasn't an emergency yet.
By the time they showed up at 5pm on Saturday (at least they still showed up) it was a full fledged sewer emergency: completely blocked and overflowing into the house.
So that meant snaking at $88, which I think is a reasonable price. That took a while (75ft) but certainly solved the problem.
The camera did not show any problems in the first 45ft, which is as far as it could go.
On Monday Jason (right on time) came back to install a clean out. With that in place the camera showed the real problem: roots in the city maintained part of the pipe.

Throughout the ordeal Jason, clearly explained all the options with clear pricing. He was friendly and easy to talk to. He also was careful to make sure not to cause any damage to our bathroom (on top of the water damage).

I certainly will use then again if the need arrives.

Stephanie L.

11/27/2011

This is the second time we've used this company, and both times were good experiences. The first time, our shower wouldn't drain, so they had to find the drain outside and run the snake through. He fixed the problem quickly, and charged us less than the minimum.

This time, our kitchen and garage sinks wouldn't drain (related problem), and it took him exactly an hour (and the first hour is $82.50, always). The best part is that they came on a Sunday at noon and didn't charge us extra; however, they were incorrect about the plumber's ETA, as it was definitely not within an hour that he arrived. It wasn't an emergency, though, so no biggy.

Would definitely recommend.

Justin H.

12/14/2012

Great service experience here. We had roots clog the main sewer line on a duplex which left 2 families without service. We called at 10pm and they had 2 guys out within the hour. They got on the roof to snake from the vent to the street with the heavy duty stuff. Jason also came out the next day and ran the camera and gave an estimate on installing a clean-out which was all included in the price.

If I have another issue or need to recommend someone I know who that'll be. Thanks again.

KC L.

09/06/2008 12:00:00 SA

Thanks again Yelp reviewers! I have to agree with all these reviews, they are fast, very courteous and fairly priced.

I called them at 10:05 for a laundry sink that my snake would not clear. At 10:50, a guy with a how can I be of service attitude named Santos showed up and cleared the clog in 15 minutes.

Very happy with this service call and I will certainly use them again and recommend them to my friends.

Update
As if they were not already great....they sent a thank you card with my credit card receipt. That is some thoughtful customer service. I want to change to 6 stars!!

Michael J.

10/19/2012

I had a sewer line that was clogged - tried to fix it myself, but this was outside the scope of my home version snake.

I checked online and saw several plumbers and sewer companies - obviously checked Yelp too. I always see $15 Sewer and Drain in the neighborhood, so gave them a call.

They picked up the phone right away, scheduled the serve and was at my door in less than 1 hour. Sergio Barrientos was polite and knowledgeable and had the drain fixed in no time. He also showed me what the problem was and gave me advice if it happened again. $88 bucks. Seriously? What a deal.

HIGHLY recommend this company and especially Sergio.

Reed S.

7/29/2016

Came promptly on a Sunday morning, released the block, cleaned up and took his standard payment of $88.

Lisa W.

10/03/2018 12:00:00 SA

Tim came out and fixed our clogged drain. He was very nice and professional. Better price than the other places that quoted us.

A T.

10/19/2015

Had a clogged main line, called in at 10am scheduled for 12-4 with 30 min courtesy call.

Very punctual, Tony was actually onsite before I got there. Clean and quick, no BS, got the job done in less than an hour, charged me the minimum 1 hour as agreed beforehand.
Overall, very professional. Will use them again in future.

Richard C.

10/24/2010

Went to do a load of wash today and on the drain cycle water came up into the kitchen sink. What do we do now? Look at YELP for drain companies! Right at the top...$15 Sewer and Drain. 81 yelp reviews.
It's Sunday, but that does not matter. Very nice people. Person on the phone (sorry, did not get her name) was so nice. Scheduled the next available plumber to help us. Roman showed up. What a nice guy!
Snaked the drain from the roof through the kitchen sink vent...twice!!
30-day guarantee.
Thank you, YELP and all the reviewers for saving our Sunday and making this whole experience virtually painless.
We will not hesitate to call $15 Dollar Sewer and Drain for any future issues.
Thanks Roman!!!!

Jerry L.

9/27/2010

I made an appt between 10 and 11, office called at 10:30 saying he was on his way. Showed up a little after 11. Guy came in, stuck a snake down my pipe, water was gone in literally 3 minutes and I was out $66.50. Man, I'm totally in the wrong business.

That works out to be about $1,330.00/hr for the mathematically challenged...

Overall, the guy didn't make a mess, got rid of the stinky garbage disposal waste water backing up into the bathtub, and made me a very happy guy.

4 stars for service, 1 extra star for not commenting on the vast amounts of pureed tomatoes that seemed to seep up and ferment in the shower.

Theresa M.

1/20/2010

NOTE: their quote is NOT an HOUR rate, it's a PER PROJECT rate.

Roman just left. He did unclog the toilet, using your basic snake. It was $87 for ten minutes' work. I thought I could use the other 50 minutes to have him take a look at a leaky faucet in the kitchen but no, -- another project means the clock resets to zero and it would be another $75 or so. At that rate, they could stay here and do four or five small projectS in less than one hour for a total of around $400! Now I see why their (initial) rates are lower than others.

Ed B.

04/01/2010 12:00:00 SA

Tim just left after doing a great job.

He ran into problems with a very old shower faucet. He was very careful not to ruin the pipes and yet, expertly removed the old jammed fixture and replaced only what was necessary. He was very careful not to get the carpets dirty and even stood on an old towel in the shower so as not to scratch the tile floor. He was friendly and professional. Their price was very fair, if not quite enough for all the great work and effort that was put into the job. I'm very thankful for Yelp and everybody's feedback since that's what led me to call them. This plumbing outfit is now in my home Rolodex and will be called for any future plumbing needs. Thanks again!

Marisa C.

6/21/2016

So far so good! PG&E came out and found a pretty big gas leak outside - - - called $15 Sewer and they were not only repsonsive on a Friday at 9pm but professional as well.

We are in the process of working with their plumbers Daniel and Timothy and they are both great! Daniel took time to explain everything to me in detail so I could understand and also explained to my husband over the phone which was very much appreciated!

Cutiepie B.

08/07/2009 12:00:00 SA

Thank you Yelp...we desperately needed a plumber today, so I looked it up on yelp. First I called another one, 'cause they had many more positive reviews(but fortunately, there was only a voice mail box...). So I tried the next one: $15 Sewer & Drain.
I called at 2 pm,thinking they would probably come late at night, he came within less than 1 hour---wow great start.
Robert N. was our plumber, he was great, so patient, 'cause as it turned out it was not that much of an easy job to get to the clog, he was so patient and I'm so glad, he did not give up.He kept going and going. By the time the job was done, I was really nervous about the price, but guess what it was so reasonable and with his excellent customer service worth every penny!
Call them if you have a plumbing problem (Thanks Robert, if we have a problem next time, we'll call you for sure) !!!

Dave L.

01/02/2017 12:00:00 SA

BEWARE! Used them for a home inspection and snaking a bathroom toilet line, both of which were done poorly and lead to me incurring significantly more costs later. I'll spare the details, but do yourself a favor and stay away. There are plenty of other plumbers out there so it's not worth the risk! I would highly question their competence in addressing any plumbing issue.

Phil F.

10/09/2014 12:00:00 SA

Fifteen dolar has been good in the past for clearing drains and installing faucets at reasonable prices but when I had a leak in an upstair's bath that damaged a lower bath, the work was poor. The plumber thought that it was the toilet seal and flange, replced them but did not verify the leak was fixed. I came back to find a bucket with water in it the next day. I just had to flush the toillet a couple times to see it leaking. Be careful with these guys on more complex jobs.

ft e.

11/12/2010 12:00:00 SA

OK, so you have to be very careful with these rooter companies. Most seemingly have some sort of scam going, and know that typically you're in a vulnerable position (toilets backing up, sinks not draining, or whatever the case may be) and probably willing to pay for anything that will get you out of your predicament. I was recently in just such a position with (you guessed it) sewage backing up in to the shower on a Sunday morning. Lovely. Well, it turned out to be not quite as bad as it sounds because these guys came out within the hour, snaked the sewage line through the roof vent, and I haven't had a problem since.

Now, they DID recommend putting in a city cleanout eventually because roots from city street trees are the source of the problem with my sewage line. And as it turns out their price to do the cleanout was quite a bit higher than others I spoke to. But I gotta say, for coming out promptly on a Sunday and not trying to pile on a bunch of nonsense charges, they get 5 stars in my book. Professional, and all business.

It's no wonder they've been around so long.... long enough that they used to make a living charging $15 a call! Ah the good ole days... You gotta love it.

Paul N.

10/30/2009

I once had a clogged up drain
Buying Drano was such a big pain
I called up these guys
And in ten minutes time
I'm using the sink once again

Mike G.

2/15/2011

Santos came out to take care of my kitchen drain. He was fast, efficient, unclogged the drain in one easy step and offered advice on how to prevent the drain from clogging again. No complaints about the quality and service. He was very nice to my son who had a ton of questions to ask about the drain, the tools, and everything that he was doing.

From making the appointment to actually getting the drain done took a day, but it was Valentines day Monday and they were short staffed. I totally understand that and not that big of a deal, everyone is entitled to a holiday.

All in all the service, the job done, and the price was right.

Anand A.

12/30/2009

I am really happy with their service today.

Sergio came to my house within 30 minutes of my call. He was very friendly. He did an excellent work and the problems appear to be resolved.

He told me to call them back within 30 days of service in case I see any issue with their work and they will come and take care of the issue without any charge.

I hope that I don't have to call him back. Highly recommend the plumber.

Kim E.

7/17/2017

Stay away from this company by all means! I waited for two hours for them to come. Missed their call by a few minutes and when I called back they said I would need to reschedule to the next day. This has got to the most unprofessional company I have ever worked with.

E. M.

3/21/2015

Taking a shower the other day, and the water was backing up in the stall. We called $15 Sewer & Drain and they sent someone out the next day. The first guy came and didn't think he could handle the problem, so he called his supervisor and got someone else (which I appreciate because he didn't guess and make the problem worse). Danny came out and looked at the problem. He is very polite, knowledgeable, and hard working. He took a look at the situation, gave us all our options, and YES, HE FIXED THE PROBLEM! You da man, Danny! :)

Craig H.

04/06/2010 12:00:00 SA

Used them over the weekend. Called Saturday morning and they were at the house within 2 hours (exactly as they estimated). Lady on the phone was very upfront about the costs and option based on my symptoms.

The serviceman was friendly, clean and on time. He reviewed the situation and reviewed the cost options. They were exactly the same as the phone. He did the work very effectively and quickly. He made some other recommendations for maintenance and was on his way inside 30 mins.

I will definitely call them again if service is required.

GREAT WORK!!!!

Don L.

7/25/2010

Had a problem with my bathroom faucet and decided it was time to call someone since i couldn't fix it and it was leaking like crazy.

I called their office and they said someone would be out within the hour, half an hour later Robert showed up on my door step.

It would have been a huge project but Robert helped me out just by providing me a temporary solution which was exactly what i needed. Very friendly and knowledgeable. He gave me some advice and was on his way.

Since it was more advice than anything i was charged 16.50. They told me over the phone service per hour would be 86 dollars, at least they were clear.

Overrall very good company upon first impression, can't wait to consult and have them do all my plumbing in my bathroom.

Annie C.

05/07/2010 12:00:00 SA

Kitchen sink was clogging up for a couple days and by Saturday we could not get the thing to drain anymore. So we called $15 to see if they could come out same day and if they would charge an arm and a leg to come out on a weekend.
Were told we could get someone out on the same day between 11am and 1pm and that they would call when they knew exactly when they could be there....got a phone call around 11 that the plumber was on his way. Good stuff!
He got there shortly thereafter and after removing some pipes, quickly snaked them out and problem was solved. Took maybe 20 minutes and price was VERY reasonable considering what we have paid in the past to other plumbers for our toilet and shower plumbing issues.

Sassafras L.

4/27/2015

I've called this company about once a year over the past seven years or so, and they're great so I keep calling. One time early on, our downstairs toilet was backing up a lot, and then we noticed the kitchen sink doing likewise when the dishwasher was running. The serviceman said the block was in the pipe that goes out under the street, hence a CSJ problem. He took a photo of the joint or valve out by the sidewalk with the cap off and showed me the water sitting in the pipe. Fifteen Dollar also took care of calling the city for me, and their truck was out later that day to clear the line. I think they really did charge me only $15 for that.

About two years ago, we had an old water softener removed. A different plumber came out, and he did a great job removing the softener and rerunning pipes to fix up where it had been. It's nice looking work. There was some water and salt still in the bottom of the unit, and he dumped it square in the middle of our front yard. Which, admittedly, is only about 15 feet wide next to our driveway but... right. in. the. middle. A good half gallon of slurry, chunky, salty mush. I called the office, not happy, and left a message with the dispatcher. About an hour later, during a lively phone conversation I was having with the serviceman, Fidel arrived. He tried to mitigate the damage, but the ground was too soaked with salt sludge to do much. He forthrightly took responsibility for the damage and said they'd absolutely take care of it even if they had to dig up the grass and dirt and replace it. He said to wait a few months to see what all would die, and then he'd come back out. A few months later, they dug up the big dead bullseye and laid down new dirt and sod. Thanks, Fidel, it grew in great! Apparently, the original guy actually somehow truly didn't know salt kills grass. Yeah.

Over the weekend, we realized the downstairs toilet was leaking from the bottom. Nasty smelling stuff too-- for the first day I thought my four year old and two cats had suddenly taken to peeing on the floor. I called FDSD and Andrew came out in about an hour, maybe less. Super guy. Problem looks fixed, definitely not easy work for me or my husband, and I don't feel like I paid too much money. He also tightened up a leaky R/O valve under the kitchen sink. I'd forgotten about it, even though I've been walking on a towel and stepping around household cleaners for two days. We'd tried fixing this one ourselves and were going to have at again, but Hey, while you're here..! Took him less than five minutes; I don't think he even charged me.

Janene A.

12/24/2009

My renters called yesterday at 3:00pm about a leak in the basement. I immediately went into freak out mode. The evening before Christmas Eve...I definitely wasn't going to get someone to come out same day, then they'd charge me more for the holiday and blah blah blah.
The plumber I used to use got into a huge fight with my step-dad, so he was off the table. I didn't know what else to do except go to trusty Yelp.
I called $15 Sewer and Drain and explained the situation to Mathilda, it's my rental property, don't know what's going on, do I have to drive all the way down there??? She took my info and my credit card number. Within 90 minutes, the plumber was out, completed the job and I was only charged $95. It's my Christmas miracle!!!

Roxanne C.

5/29/2015

UPDATE: The Manager called me back to talk about what happened. She was super nice, listened, was understanding and is adjusting my bill to $95 - there standard hourly rate for snaking a line. They took the time and showed they care! Much appreciated! Changing rating from 1 star to 3. OMG - worst customer service ever! My sink was draining slowly and bathtub and toilet in same bathroom. Doesn't take a genius to know there is a clog somewhere in the line! Quoted $190 since he had to get another guy and get on the roof to drain the main line. I agreed. He went to work, on his own, under the sink, for about ten minutes, wrote up my bill. Said $176 since he didn't have to go on the roof after all. I checked and sink STILL DRAINING SLOW!!! I told him, he said that is a different problem, i drained your main line! Unbelievable...I said, but my sink is still draining slowly. He said then it would be $190 to fix (which i had already agreed to pay) so I said YES PLEASE. He back talked me, belittled me, said i have 23 years in this business, let me tell you what's happening...he worked a bit more under the sink then sink seems t be draining okay for now! At least there is a 30-day guarantee. I immediately called the office. They weren't surprised and said they have had complaints about this guy, apologized sincerely, and confirmed that if I have issues with my tub, toilet or sink, they would send someone else out to fix. Seems like all he needed to do was put a snake down the drain and unclog it and I paid $190!!!!!!!!!!!!!!!!!!! AND HAD TO LISTEN TO HIM INSULT ME! So much for $15 Sewer and Drain repair.

Roxanne in MV

lori w.

3/24/2009

Our bathroom sink has been backing up, sporadically, for months. We tried drano a couple times to no avail. Sunday night it completely stopped up, so Monday after work my husband spent HOURS trying to clear the drain with a snake, but no dice. So I call $15 Sewer & Drain because I liked their yelp reviews.

Right up front, they say is the charge for clearing a clogged sink is $80. I confirm that I'm fine with that. Santos arrives 30 minutes later, instantly determines that the condo next door is sharing our problem, helps coordinate between condos to make sure his snake goes down the drain not up into a neighbor's sink and clears out the clog. Santos is a rock star.

Further discussion and testing confirms Santos' guess that all four condos share the same sewer line. Bummer! But I'm SO glad we found out! Santos went above and beyond any expectations we had. He was personable, knowledgeable and took a little extra time to help us better understand the plumbing in our home. Ask for Santos and tip him well, he's worth it!

Michelle B.

01/05/2017 12:00:00 SA

We had a leak in a toilet reservoir. It was either a few hundred to fix with a 50/50 chance of it being fixed or $500 for a new toilet. We opted for a new toilet. The toilet was not properly installed by the company (toilet wobbled & leaked). Long story short, it took 3 additional appointments with 3 other plumbers to finally fix it. To the company's credit - the 4th plumber, Fidel, was top notch. It should not have taken 4 different people to fix, but when it was finally resolved - they did a great job thanks to Fidel.

Alice A.

11/16/2015

Tim is the best! In fact, this is the best plumbing experience I've had in the last 5 years. The quoted me a two hour window, came within 30 minutes of the minimum time, assessed the situation quickly, found the clean-out location, finished the job in about 90 minutes, was a resonable (really great) price, and they were polite! I will definately call them back if I need a sewer-plumber again! I am a very happy camper.

Katie P.

06/03/2013 12:00:00 SA

When someone comes out to your house and gets your toilet working again because of intrusive roots working their way into my clean out pipe deserves 5 stars. The technician was very friendly even at 11 at night. He even showed me on his camera what the pipe looked like inside. That was very disgusting!

Once he pulled the camera out he went right to work with this big roto-rooter machine at shredded what roots were in there. He was very thorough and clean in a job that I wouldn't do in one of those outbreak outfits. He tested every drain my house had to offer to make sure that everything was draining properly. He spent about an hour and a half on my drain and everything is perfect once again. And the price was very reasonable for a night time emergency call.

Thank you so much $15 Sewer!

Gwen F.

5/18/2017

I can't remember the last time I was treated so rudely as when I called this company. I've used them for four years, and I can't believe the way I was spoken to. The receptionist got my information wrong and constantly interrupted me. I finally had to tell her to let me talk! The plumber was very nice, but I'll never use them again.

John P.

10/01/2017 12:00:00 SA

Very good phone communication to schedule. The plumber who came was courteous, did a great job with our blocked kitchen sink pipe, cleaned up nice and made sure no leaks before he left even though it was late and he had more calls to make. Can't beat the price $88. Others I called were $150.

Gene G.

3/15/2017

I had a bathroom drain clogged. Called a couple of plumbers and 15$ was the one could come in the same day. Though it is no longer $88 per hr as mentioned by other reviews, it is $125 per hr now. The 1st guy came in the time window but he could not get it done and had to call and wait the 2nd guy. Finally they got the pipe cleared using the snake from the roof top (one story flat roof). The bill was $250 for 2 hrs. They recommended for a camera inspection, which will cost over $300 additional. I do not know if the charges are reasonable, you go to figure out. Just my experiences for your info!

Bill M.

9/17/2015

Called them today for a clogged drain. Came out between 10 and 2, worked very hard and got it unclogged. Very thorough job, clean up well afterward.

Alex I.

9/19/2010

Just moved into a new house and the smell coming from under the sink was a putrid chemical/burnt rubber odor that was not easy to live with, but when the dishwasher drained via the counter exhaust I knew it was time to call a plumber. It was Sunday, but their rates were not higher, only $86.50 an hour. Robert showed up a couple hours later. Determined that the dishwasher drain was improperly installed into my new disposer, then troubleshot the smell issue. We ruled out leaks, mold, clogged pipes, and then he noticed that the smell was coming from some rubber padding like stuff on the bottom of my new sink! Halleluja! I pulled that shit off and, voila, smell gone, mostly... airing out! All that service for $86?!

Great value!

Rick R.

3/24/2015

Called them on Sunday morning and had a man out sameday 4:30pm. The dispatcher was very kind when I called, asked for a credit card number before she scheduled our appointment. The plumber came out the next morning and was done with the shower leak repair by 11Am, he had to order a part. Wrote a check for the repair and the plumber explained his 90 day warranty policy and showed me his work. Definately worth $199.00!:)

Ellin P.

8/21/2011

At 8:30am on a Sunday, I noticed that the kitchen sink wasn't draining. At 8:40, we figured out that the garage sink wasn't draining either. At 8:50, we realized we needed professional help, because at 11am we had 20 people showing up for brunch. Fifteen Dollar Sewer and Drain answered the phone right away and said they could have someone there ASAP, and would charge $82.50 for the first hour (pro-rated after that).

The guy was at our door in under half an hour. He was very nice and very fast. Hopped up on the roof and snaked the drains from up there (he said because it keeps the mess out of the house). It took him less than 45 minutes to pull out a nasty old rag that was causing the clog (we have a toddler, this stuff happens), charged us exactly what they said he would, and we were back to brunch prep by 10am. Well worth it.

Would definitely recommend for any sort of basic plumbing emergency.

Satnam B.

12/18/2011

I called $15 Dollar Sewer and Drain at 3pm on a Saturday afternoon and they said they would have somone out within 2 hours and the cost is $87.50 for the first hour and $62 for the second hour if needed. True enough Steven shows up about an hour after the call. Steven starts up with the power snake but it did not clear the blockage in 40minutes, he went out about 35 ft or so but his power snake was not long enough (only 50ft) so he called a supervisor with a fresh uncut snake to clear the line. His supervisor John showed up and tried to clear the blockage but the stubborn blockage still did not clear.

They then called in their manager Mark who also tried but recommended a hole be cut in the stucco and a cleanout be installed outside downstairs so they could attempt a blow bag and get a larger snake in there. They had the right tools to find the pipe in the wall and a camera to view the pipe. The team continued snaking and then they hooked up a water hose and managed to clear the line and snaked it further to ensure the blockage was clear. It was late in the evening so Steven and John cleaned up the kitchen and outside stucco and concrete. John did too much of a hard sell to install a new pipe.

True to their word, they came out the following morning to finish up the cleanout install and snaked the line to ensure it was clear. The total came to around $450 to clear the blockage and install an exterior cleanout. I will have to patch the stucco myself which is ok. No warranty though, hence four stars

All the workers were very professional, explained the procedures very well, were courteous and kept me informed of progress and what could have to happen next. Since the pipes still had some build up they couldn't warrant it for a month but that's understandable. I would recommend $15 Dollar Sewer for major plumbing issues. They have a good honest team that works hard, shows up on time, charges a very reasonable rate and does a good cleanup afterwards.

Jon M.

3/24/2014

Had them come out to the house for a snaking they had us supply our own part and then after clearing the drain the guy told us it would have been cheaper if they had supplied the part for us. Will never be calling these guys ever again. 85$ for 10 minutes of work what a joke

Andrea C.

01/12/2015 12:00:00 SA

Called and they were able to send someone out within a couple of hours for a leak from the base of my toilet. I was quoted $88 to replace the wax seal. James arrived and determined the pipes needed to be snaked. He proceeded into my neighbor's business to access the clean out pipe. He cleared out 150 ft of pipe and was very courteous to me. My neighbor was quite disturbed at the amount of water on her floor which James offered to clean up but she refused. I say 4 stars (the bill ended up being 264 though) as he was knowledgeable and did a good job.

Matthew P.

10/25/2016

Actually wrote the State of CA and filed a formal complaint. They do not charge $15 per hr or $15 to snake a drain line. Now, I understand all plumbers cost way more than $15, but the title and services are completely misleading. I have an invoice for $98 for about 15 mins of work. The title of the company, dispatchers and service techs make it very misleading when you call about their pricing and what they charge. If I am going to pay $98 an hr, it might as well be a union plumber from local 393 here in San Jose.

Ryan L.

8/27/2014

Called in to get a simple sewer snake job and it turned out we had a much worse situation on our hands. Thankfully Jason who was handling the job was not only very knowledgeable but also professional and sympathetic to our financial situation.He made sure to do the job right the first time and also make it easier to do other work in the future if necessary. Had a very pleasant experience, would definitely use their services again and if you have the ability to, ask for Jason, he is a wonderful human being.

p j.

9/19/2016

STAY AWAY! DO NOT USE THEIR SERVICE.

This company is horrible!! I was initially quoted $88 for one hour service to clean the clog of 2 toilets and 2 shower tubs. A big chubby guy show up and told me he couldn't find the clean out so he had to find another guy to go to the roof. Therefore he had to charge me $176. I was in the state of emergency, so I agreed but he also confirmed the final charge would not go over $176. After they claimed the service was done, there still one toilet and shower tub were clogged..The other guy asked me to pay another $70 for shower tub and another $88 for toilet. He said he was only responsible for the main one. Because I had another worker waiting for my instruction at the same time, I decided to just pay and let them go. Just right on the moment he got my check, he handed me the worker order paper stated NO WARRANTY. I told him this is not right and demanded my money back. He said he could have the company owner billed you then shouted it will be a big law suit. Then he left. 5 min later he came back and shouted to me that he was sending police over.

If a company use threat or harassment to make homeowners afraid, we should put them out of business! There is law protecting consumers.

Rich R.

09/03/2014 12:00:00 SA

Called them yesterday to get a bid on a sewer cleanout, hired them based on their reputation and good price. They came out this morning and got it done in about 3 hours. Very happy with their professionalism and attitude. They were very cheerful :)

I really liked that Steven who gave us the bid also came out to do the work.

Would definitely hire again.

Martin J.

7/17/2014

Very fast and efficient service.
Easy to work with

I had drain cleaning scheduled for next day at 10, but a few minutes later they called me and offered to come and do the work in next 30 minutes. Very convenient, as this freed the next day.

Recommended.

Kenny D.

10/07/2016 12:00:00 SA

These guys are an absolutely a rip off. They came to my home to clear a main pipe and told me that it's s two man job. Then they two guys worked for ten minutes and left. The problem came back 4 days later and they want me to pay again. I will never use them again.

Kevin H.

09/03/2017 12:00:00 SA

I called $15 dollar Sewer & Drain today. The technician Benny came to my house very quickly. The service is good and the charge is reasonable. Today's very hot. 104F outdoor. Benny did a very well job. I highly recommend Benny and $15 dollar Sewer & drain.

Hany S.

10/14/2013

Be very careful with these guys. I had a leak in a main pipe and the person they sent over had not the first clue on what he was doing. No idea that main line cut off valves are colored red. No idea on how to fix. Just stood there staring at it with a confused look on his face. I told him that I didn't feel comfortable them working on my main water line and sent him away.

farid n.

6/21/2017

These guys have been my go to plumbers for the past 15 years and know the ins and outs of commercial plumbing.

Franklin M.

9/24/2013

I called to see if I could get a quote to have a gas-line put into a kitchen remodel, and a water-line to my fridge. The person who was helping me was nice, and very helpful in wanting to schedule the appointment, but I was told that if the person who comes to do the estimate has to go under the house or in the attic, it would cost me $130 for an estimate. $130!!!!! For an estimate, because the person has to go into my attic to look at my pipes? I'm sorry, but how many pipes do you ever come across, that aren't under the house or in the attic?

Needless to say, I did not care to use this company. I could only imagine what they would charge to actually do the work... No Thank You!

Nancy H.

1/26/2012

Luzinski installed a new shower and bathroom faucets for me. He did an excellent job and it was clear that he was extremely concerned about giving good customer service which is something I highly value. There was an innocent misunderstanding in communication at one point and I was willing to let it go; however, he and his manager went the extra mile to deliver exactly what I really wanted. It just took a little more time. I am thrilled with my beautiful shower. Five stars on this one!

Derrick fixed two toilets and installed new parts on one of them. The part was defective but he came back and installed another part at no extra cost to me. Five stars here as well.

Both service men were clean cut and courteous.

Barbara L.

5/25/2014

One Saturday (always weekends and holidays!) several tenants were experiencing clogged drains, backups of their toilets and showers ... unpleasant. The backup caused water and 'whatnot' to spew from the pipe connections in the garage, causing some minor flooding ... unpleasant. This was beyond our handyman's abilities and having used this company for our home, I called and asked them if they took care of multifamily buildings. No problem ... truly. Anthony and Izzy were on the scene as soon as they could be and the issues were resolved. They were quick, efficient and the ultimate professionals - thank you! We would not hesitate to call them for future needs.

Shone M.

11/04/2014 12:00:00 SA

We had water backing up in the sewer line. After getting a good recommendation from a family friend and double checking the reviews on yelp I decided to give them a call. A technician came to the house the next day and was able to determine the block was due to tree roots growing into the sewage pipe. He spent few hours with a machine and pulled some of the roots out. Unfortunately, during this whole process he hurt his back and had to go to the hospital. The company immediately send two other technicians and was able to temporarily fix the issue within hours. A permanent fix requires digging the yard and replacing the broken pipe. They were able to give me a resonable quote for the expected work. Will definitely use them when we are ready to have it fixed.

Pat C.

02/09/2017 12:00:00 SA

They never fail to help us out when we need it. They show up within hours, do great work and the price is reasonable. Today we had 3 toilets broken in two of the restrooms. One is fixed today and the others will be fixed tomorrow because of some obsolete parts that are needed.

Paul C.

04/09/2017 12:00:00 SA

Used to be better at one time; not so much anymore. Had to call 4 times because receptionist kept getting the information wrong (because she kept interrupting), kept saying it'd be within the half-hour and ended up taking 3 hours from the time of the initial cal. When the guy finally showed up, was ticked because he had to drive so far & job required him to go on the roof (roof-vent was the only access), he did the job, but it ended up costing more than initial estimate. To top it off, the guy complained that he wasn't going to go on the roof anymore in the future, that most companies don't do it, etc., etc. Not what I was in the mood to listen to under the circumstances and not a pleasant experience all around. True, the job was done, but a whole lot of unnecessary hassle involved. Next time I need drain service, will probably look at alternatives instead.

Mark K.

9/25/2013

The estimate is not free. Its 18$

The plumber showed 2 hrs after the appointment time.

Price quoted was high (more than 200$) for half hour simple job

Jimmy S.

6/21/2017

Just got referred fifteen dollar sewer and drain after another plumbing company could not clear the clog in our kitchen. Benny Silva came over from fifteen dollar sewer and drain and got cleared the mess up in a mater of minutes! Very pleased with his work, would highly recommend to a friend. Thanks Benny!

bernadette m g.

11/20/2016

was suppose to come back and tie my water pipes - did not show up and did not even bother calling me. I guess he did not want my business.

Hubert C.

10/03/2013 12:00:00 SA

Exceeded all expectations at a reasonable price.

My kitchen sinks were not draining at all. I rented a 100' rooter and ran it through a few times, no luck.

Called $15 Sewer and Drain at 9 AM, and John came out within a couple of hours as promised. After unsuccessfully running his snake through the line a few times, he MacGyvered a large head on the end of the snake to try to break up what he concluded was a giant grease clog. He then patiently and persistently kept running the snake through until the clog broke up and flushed through to the sewer.

Most importantly, he didn't stop there. Convinced that this kind of clog shouldn't happen with my relatively new system, he threw on a jumper and crawled underneath the house. He identified the problem: the drain pipes in one section had an upward slope to go over an unfortunately located HVAC duct. John adjusted the pipe to correct the slope and hopefully avoid future problems.

Throughout the experience, John was friendly and courteous and explained what he was trying to accomplish. All of this was done for a normal 2-hour charge, great value for the service that he completed.

Vikram C.

3/22/2015

Had a simple shower leak. He couldn't find that out. He ended up opening my walls. Finally figured out it was a small issue.

Heather O.

4/28/2012

In the five years I've owned my home, I've contact Fifteen Dollar Sewer & Drain three times. All three times were very good experiences and the problems were fixed without recurrences later. The first two times I called them were for simple repairs -- a clogged bathroom sink and a leak toilet. Both times they charged me their one-hour minimum price (around $85, can't remember the exact amount). The leaky toilet required a new part, which the plumber (Zeke) had on hand and charged a very reasonable price for the part.

The third time we called them was for a slightly more complex issue -- a leaky faucet in the kitchen. The plumber came out on a Saturday and investigated the issue. He realized he'd need to go to a store to by a part, and he said he'd be right back. But after an hour and a half, I called the main phone to find out if he was coming back and they told me he'd come back out the next day. Not a big deal since it wasn't an emergency and he left the sink in it's original condition, but I would have appreciated a call to let me know. They made up for it by discounting my total fee for the inconvenience.

I would highly recommend this company! They are professional, skilled and charge competitive rates.

Emily D.

12/20/2016

I was very happy with their service. They came out within almost an hour. Antonio fixed my issue quickly and was very professional.

Sarah T.

6/26/2012

I called Fifteen Dollar Sewer because the sink in my parent's house was leaking. I thought the receptionist was very friendly and polite. She was able to get a plumber out there within an hour or two to check it out.

The tech came out within a short period of time and was very nice. He checked out the problem and gave me a quote of several hundred dollars. I told him I'd think about it and he was very nice about it. I ended up not going with them though because I was able to research the problem online and found out that it was a very common and an easy fix. I just went to my local Home Depot to buy the part for pretty cheap and fixed it myself for my parents. It only took like 10 minutes and I'm no handyman!!

Overall, very friendly and nice service. Unfortunately, a little expensive. At least the quote I got. I don't know what's the customary cost is for plumbing work. So, I can't say for sure if the quote I got was the norm for all plumbers. A few hundred dollars for a few minutes of work seems a bit high though when a pro probably would have done it in less time than me!

Karla S.

1/31/2011

Found the company on yelp, saw decent reviews. This company was nice enough to schedule a free estimate for us on Sunday between 11-1. By 1:30, no one had showed up. When I called the office, I was told they were running behind and would be there by 3:30. At 4pm, someone called to tell me that not only was no one going to be coming out to provide the estimate, but that they did not have anyone qualified to provide the estimate on services we requested.

Pretty frustrating to give up a WHOLE DAY waiting around for an appointment there was no possibility of them servicing. Top it all off, they had the audacity to call to see if we still wanted someone to come out sometime this week - if they can't schedule and show up to an estimate in a professional and efficient manner, why would I expect their actual work to be any better?!?!

Rutu P.

5/23/2015

Had an appointment set for today between 8am and 11am. They call me at 935am. My fault I did not hear the ring probably but I saw a missed call at 940 am and called back, only for them to tell me the job has been reassigned. Seriously...can you atleast call your customers twice before you do that..I guess the economy is doing so great and there are plenty of jobs...an I dont give an eff attitude works for these companies....

Rachel R.

12/11/2008 12:00:00 SA

We were very happy with $15; I believe that hourly rate is currently $80. When our kitchen line backed up and was spilling water in the garage, Nick came out. He was very nice and helpful; I would request him in the future. When we had the same problem a few weeks later, a supervisor came out. No charge for the second visit. I would highly recommend them.

Angela T.

04/12/2012 12:00:00 SA

This review is strictly for the receptionist, ROSA. If the company still wants to be in business, I would suggest getting rid of her. She is by far one of the rudest person I have ever spoke to. I was very patient with her and wanted to get more information about the pricing, instead of helping me out and answering my questions, she continuously pushed to get my credit card number. Her attitude and tone during the entire phone conversation made me feel that she did NOT want my business. I am sure the guys who comes out to take care of the job are great (according to my friend's referral), but with a first impression like that, I rather not move forward with this company.

julia u.

12/02/2008 12:00:00 SA

Baked a chicken with stuffing, some potatoes with gravy, roasted veggies, & rounded out the meal with a delightful clog in my kitchen sink. After 2 bottles of Drano and 24 hours I decided to call a plumber. Of course my first stop was YELP, thank you very much!

New to plumbing problems & the costs they incurred, I was somewhat skeptical of the $80/hr rate I received upon calling $15 Sewer, I called around. It was in the ballpark, plus, $15 could be out within the hour. This was Friday night at 4:30.

Tim showed up 20 minutes after I called and fixed the drain withing 30 minutes, the whole time giving me handy tips like never put anything starchy down the garbage disposal and use Simple Green and some water to clear out your drains once a month to prevent grease build-up. All with a patient, cheerful demeanor--he couldn't have been more pleasant.

Over all, Woohoo As good as it gets! Hire this company.

Hubert C.

10/03/2013 12:00:00 SA

Exceeded all expectations at a reasonable price.

My kitchen sinks were not draining at all. I rented a 100' rooter and ran it through a few times, no luck.

Called $15 Sewer and Drain at 9 AM, and John came out within a couple of hours as promised. After unsuccessfully running his snake through the line a few times, he MacGyvered a large head on the end of the snake to try to break up what he concluded was a giant grease clog. He then patiently and persistently kept running the snake through until the clog broke up and flushed through to the sewer.

Most importantly, he didn't stop there. Convinced that this kind of clog shouldn't happen with my relatively new system, he threw on a jumper and crawled underneath the house. He identified the problem: the drain pipes in one section had an upward slope to go over an unfortunately located HVAC duct. John adjusted the pipe to correct the slope and hopefully avoid future problems.

Throughout the experience, John was friendly and courteous and explained what he was trying to accomplish. All of this was done for a normal 2-hour charge, great value for the service that he completed.

Vikram C.

3/22/2015

Had a simple shower leak. He couldn't find that out. He ended up opening my walls. Finally figured out it was a small issue.

Heather O.

4/28/2012

In the five years I've owned my home, I've contact Fifteen Dollar Sewer & Drain three times. All three times were very good experiences and the problems were fixed without recurrences later. The first two times I called them were for simple repairs -- a clogged bathroom sink and a leak toilet. Both times they charged me their one-hour minimum price (around $85, can't remember the exact amount). The leaky toilet required a new part, which the plumber (Zeke) had on hand and charged a very reasonable price for the part.

The third time we called them was for a slightly more complex issue -- a leaky faucet in the kitchen. The plumber came out on a Saturday and investigated the issue. He realized he'd need to go to a store to by a part, and he said he'd be right back. But after an hour and a half, I called the main phone to find out if he was coming back and they told me he'd come back out the next day. Not a big deal since it wasn't an emergency and he left the sink in it's original condition, but I would have appreciated a call to let me know. They made up for it by discounting my total fee for the inconvenience.

I would highly recommend this company! They are professional, skilled and charge competitive rates.

Emily D.

12/20/2016

I was very happy with their service. They came out within almost an hour. Antonio fixed my issue quickly and was very professional.

Sarah T.

6/26/2012

I called Fifteen Dollar Sewer because the sink in my parent's house was leaking. I thought the receptionist was very friendly and polite. She was able to get a plumber out there within an hour or two to check it out.

The tech came out within a short period of time and was very nice. He checked out the problem and gave me a quote of several hundred dollars. I told him I'd think about it and he was very nice about it. I ended up not going with them though because I was able to research the problem online and found out that it was a very common and an easy fix. I just went to my local Home Depot to buy the part for pretty cheap and fixed it myself for my parents. It only took like 10 minutes and I'm no handyman!!

Overall, very friendly and nice service. Unfortunately, a little expensive. At least the quote I got. I don't know what's the customary cost is for plumbing work. So, I can't say for sure if the quote I got was the norm for all plumbers. A few hundred dollars for a few minutes of work seems a bit high though when a pro probably would have done it in less time than me!

Karla S.

1/31/2011

Found the company on yelp, saw decent reviews. This company was nice enough to schedule a free estimate for us on Sunday between 11-1. By 1:30, no one had showed up. When I called the office, I was told they were running behind and would be there by 3:30. At 4pm, someone called to tell me that not only was no one going to be coming out to provide the estimate, but that they did not have anyone qualified to provide the estimate on services we requested.

Pretty frustrating to give up a WHOLE DAY waiting around for an appointment there was no possibility of them servicing. Top it all off, they had the audacity to call to see if we still wanted someone to come out sometime this week - if they can't schedule and show up to an estimate in a professional and efficient manner, why would I expect their actual work to be any better?!?!

Rutu P.

5/23/2015

Had an appointment set for today between 8am and 11am. They call me at 935am. My fault I did not hear the ring probably but I saw a missed call at 940 am and called back, only for them to tell me the job has been reassigned. Seriously...can you atleast call your customers twice before you do that..I guess the economy is doing so great and there are plenty of jobs...an I dont give an eff attitude works for these companies....

Rachel R.

12/11/2008 12:00:00 SA

We were very happy with $15; I believe that hourly rate is currently $80. When our kitchen line backed up and was spilling water in the garage, Nick came out. He was very nice and helpful; I would request him in the future. When we had the same problem a few weeks later, a supervisor came out. No charge for the second visit. I would highly recommend them.

Angela T.

04/12/2012 12:00:00 SA

This review is strictly for the receptionist, ROSA. If the company still wants to be in business, I would suggest getting rid of her. She is by far one of the rudest person I have ever spoke to. I was very patient with her and wanted to get more information about the pricing, instead of helping me out and answering my questions, she continuously pushed to get my credit card number. Her attitude and tone during the entire phone conversation made me feel that she did NOT want my business. I am sure the guys who comes out to take care of the job are great (according to my friend's referral), but with a first impression like that, I rather not move forward with this company.

julia u.

12/02/2008 12:00:00 SA

Baked a chicken with stuffing, some potatoes with gravy, roasted veggies, & rounded out the meal with a delightful clog in my kitchen sink. After 2 bottles of Drano and 24 hours I decided to call a plumber. Of course my first stop was YELP, thank you very much!

New to plumbing problems & the costs they incurred, I was somewhat skeptical of the $80/hr rate I received upon calling $15 Sewer, I called around. It was in the ballpark, plus, $15 could be out within the hour. This was Friday night at 4:30.

Tim showed up 20 minutes after I called and fixed the drain withing 30 minutes, the whole time giving me handy tips like never put anything starchy down the garbage disposal and use Simple Green and some water to clear out your drains once a month to prevent grease build-up. All with a patient, cheerful demeanor--he couldn't have been more pleasant.

Over all, Woohoo As good as it gets! Hire this company.

Dagmar B.

9/16/2013

I called Fifteen Dollar Sewer and Drain this morning and within an hour Benny and Benny Jr. came out to clear our clogged landscaping drainage pipe.
At first it looked like the pipe was too strongly clogged up with roots and it might need to be dug up instead, but Benny didn't give up and after lots of tries managed to clear the pipe.
At $88 it was a very reasonable charge considering the time and effort they put in and I am so happy that they were able to clear the drain.

Benny was great and I highly recommend him and Fifteen Dollar Sewer & Drain.

Carolyn H.

12/26/2010

My experience with this business was limited to my first initial phone call. Knowing little about plumbing, I asked some basic questions over the phone. The responses by the person on the other end of the line was very condescending and rude. I believe that more experienced (and mature) staff would be open-minded and straightforward about answering any questions from potential customers.

Leslie M.

8/16/2011

BEWARE...my client just had a plumbing emergency, water leaking at the sidewalk. She called SJ Water Co, they diagnosed it as a broken old corroded galvanized original 80 yr old pipe that was her responsibility to fix. Ok fine. She called this company, they came out and gave her a $4000 quote. If you read reviews on this site, for this same company, you'll see a review for a very similar job that cost him $1200. Yes, it was 2 yrs ago, but prices haven't gone up 3.5x in 2 yrs. She's getting other estimates.

Jai S.

9/21/2013

Had a clog in the bathtub for over a week. Tried the usual to pull out any clogs. I called a few plumbing companies.. that never even bothered to return my phone calls (man.. the economy must be good where their business is booming or... these guys were all real lazy bums!!!). Anyways... this led me to call up 15 dollar sewer & drain one evening. Man.. I must say that it turned out for the best.
The lady who answered was nice. She said that if they sent someone right away it I would incur night charges, which is about 60% more... We agreed to setup an appoint the next day morning between 8-10am. At 7:51am, I got a call to confirm the appointment and stating that the plumber is on his way. He was here shortly after 8am. Within 15-20 mins, he had the drain flowing. He stayed on to clear up more of the clog... just to be sure. It was reasonable $83.00 that I was happy to pay... No fuss, no mess. Came in, got the job done, left with some DIY tips. Awesome... will surely use again... and recommend to others.

Johann N.

2/27/2014

Great experience with Zeke, we got a little wet but I suppose that's to be expected. He was able to snake past whatever clog I had in my condo's pipes with the professional grade coil snake. Start to finish about an hour start to finish. Cash & Checks only. I'd use them again.

Nesque F.

3/13/2014

Best experience with Tony. He fixed the leaking shower for less than 30 mins. with a reasonable price and a 90 days guarantee.

S R.

10/16/2016

James came out and figured out the problem which was the roof and not the plumbing. Helped tarp the roof, which is not even his job. Thanks, James!

Ryan L.

7/23/2013

Benny was awesome. Washer was backing up water in garage. 83$ to run snake. Figured I was going to spend 100-150.

Vero K.

08/05/2009 12:00:00 SA

Beware! This business may be competent but they have what I see as deceptive billing practices! I would call them again only if I was truly desperate.

I had two problems: The shower wasn't draining and the waste-disposal in the kitchen had stopped working. On the phone they told me that fixing the drain was $85 / hr and that if the waste-disposal needed to be replaced that would be $350 or so. It was true, but a very carefully crafted statement, it turns out.

The guy knew what he was doing and the drain issue was solved in five minutes. I assumed I had another 55 minutes of paid time to diagnose the problem with the waste disposal system, right?

Nope. I was informed that the shower issue was a drain issue while the waste disposal problem was a plumbing issue, which was billed separately. He wanted another $75 on top of the $86 just to look at the waste disposal system to diagnose it!

I think their billing system is a total ripoff. If their hourly rate is $160/hr they should say so. Look elsewhere. I added 1 star for competent service.

Dave L.

10/27/2013

Called at 2:30, promised someone would be here around 3:30. Edwin -- the friendliest guy in the biz -- got here early, got the drain snaked out immediately, comped me the temporary plug, and was out the door before 3:45. Would definitely call Fifteen Dollar again!

Ananth R.

12/12/2016 12:00:00 SA

Benny came within two hours. They had given me a time window between 11 & 2, and he showed up before noon though without any advance notice. He took a look, explained what is possible. Since there was no clean out available, he went to the roof and using the vent was able to unclog the toilet and shower. He said that if it did not work, he would have to remove the toilet to get to the problem area. He finished in 30 minutes, all in all, good service. He did not provide a warranty - he said that it is something they cannot provide given the unorthodox method of clearing the blockage. Giving 4 stars due to lack of warranty, otherwise excellent.

Tanya B.

06/12/2016 12:00:00 SA

Have always come through, last minute for a drain clear - even in our old 2 access pipes! Love these guys!

janna f.

09/09/2013 12:00:00 SA

We used $15 Sewer and Drain service few times. Their service is quick, awardable and very reliable. I called the main number and Benny Silva was at our place within one hour. Benny is very friendly and knowledgeable. Not only he fixed the issue we reported which was the drainpipe for the washing machine in the garage but also repaired the dishwasher in the kitchen and explained how to avoid similar issues in the future.
Excellent customer service! We would highly recommend the $15 Sewer and Drain... ask for Benny.

Margaret D.

3/30/2016

Thanks to Daniel at $15 plumbing for clearing my drain and finding a break on the main line that West Valley Sanitation fixed with astounding speed. Good job Daniel, $15 Dollar and WV Sanitation.

Roy G.

6/22/2008

These guys are great. The plumber came in early from a weekend with his family in LA to help us with a huge drainage problem. They are fast, on time, and friendly. There are a couple of other branches on the Peninsula (MV and Redwood City I believe) so check around.

Kelley W.

09/11/2008 12:00:00 SA

We called $15 Sewer and Drain and the friendly person on the phone said that they could be out asap. Santos was nice, professional and the job was done lickety split!. The amount charged was more than fair even though it was for a business as most of the time businesses get charged a premium. We will definitely use them again!!

Roberto R.

04/07/2011 12:00:00 SA

I tried saving money by unclogging my apartments tub drain myself, after spending the morning battling I gave up. I figured I would rent a small snake over the weekend and do it myself, again to save money. Next morning the drain wasn't draining at all...I looked up drain companies in San Jose and $15 Sewer & Drain came up with great reviews. I called Ivonne answered gave me a price for tub and sink if both were done and she could have someone there within 2 hours. 1 hr. later I received a call from Ivonne letting me know their guy was on his way.
Benny Silva showed up, greeted me asked about my problem. I told him what I had tried, he came up looked at the tub and said no problem. Got his equipment got to work, Benny explained what he was doing; we had a good chat as he worked and within 30 minutes the tub was draining!
No surprises on the cost at the end!
Goes to show, that sometimes the pros are worth calling Benny you saved my weekend!!!
I would highly recommend $15 Sewer & Drain ask for Benny he knows what he is doing.

LG D.

6/30/2011

I called them twice.

They never called me back. If they can't return a phone call then I very much doubt the service level is high.

Teresa E.

9/24/2013

I have used these guys twice. I got their name from my plummer because he does not unclog drains. They were great... on time, not expensive, professional. I use them whenever I need something done with drains and pipes. They fixed something that broke and I had water all over the garage. I love this company !

D R.

09/09/2011 12:00:00 SA

Based on overall good reviews on Yelp, I called these guys. The office person was very pleasant and professional. She later called to tell me the guy (Zeek?) was on his way. Response was great - came within an hour of my call. When he arrived, he put my trap back together to verify that I had a clogged bathroom sink (I already told him that I did). Anyway, tied to snake the pipe thru the re-taken apart trap..After about 45 minutes and lots of splashed black gunk all over my bathroom, he decided to try the vent outside (I mentioned that there was a VENT when he arrived).

So, just snaking down the vent took 5 minutes and clog was removed.
I would have given a better rating if he had used the vent first instead of screwing up my bathroom - he did do a half-hearted attempt to clean up but I had to re-clean and will now have to re-paint the vanity..He left tired, hurt and sweaty but my sink is now open.

Joe A.

2/15/2016

Terrible. They promised to come between 1 and 3, I called at 3:30, they said they'll be here in half hour. They came at 6:30 when we were getting ready to go out. I would not recommend them.

Shannon C.

07/09/2008 12:00:00 SA

The kitchen sink/sewer line in my house clogged up in the middle of a huge baking project. I tried to snake it myself, and got a good chunk of guck out, but the main clog was way back down beyond my snake's reach.

Called $15 Sewer Service and was told they would dispatch someone within the hour. A plumber arrived in about 30 minutes, and tried to open the painted-over sewer line cap but it wouldn't budge. So up on the roof he went. During my original call I was told roof work doubles the cost, but after everything was finished, I was only billed the base fee. I couldn't argue with that.

Note that the $15 sewer service is only a diagnostic charge. Any real work is quite a bit more. That's a bit desceptive in my book. Regardless, they did great work.

Stacy H.

8/14/2013

I've called $15 Sewer & Drain multiple times. Every few years the main line between the house and the street needs to be cleaned free of roots. These guys always come through. They're professional and come when they say they will. And for $88, it's totally worth it. I've never needed to call them in the middle of the night, but they offer a warranty on their work and say to call any time!

raymond y.

5/23/2010

Called Monday to schedule Sunday appointment 8-10AM. 7 days ago. Sunday 9AM received call saying it will be one hour late. Then 20 minutes later saying it needs to be rescheduled. The most terrible thing about appointment is they do not honor the appointment.

pete y.

09/08/2008 12:00:00 SA

There was this plastic pipe that burst outside, small tear and b/c of that the water in the house didint work anymore.

This guy, LUIS, tall mexican guy, comes over and says 2-3 hour job and that it's gonna cost 350$.

I thought it's 80$ per hour...? i say
plus parts... I gotta go to orchard supply. he said.

He fills out an invoice, just puts the price only w/o writing anything on there and asks me to sign.

He comes back and is done w/ the job in 1 hour or 1.5 at the MOST.

Hey, cool you're done early.... how much were the parts? i say
..70 dollars
So 70 bucks... for parts and 2 hours of work, that's 230$
it's 350$ man. That's what the company wants to charge you. My boss wanted to charge you more but I said just 350$... i'm a nice guy you know, not lilke i'm trying to get more money, I get paid by the hour.

I test my water in my house and the water works. But when I turn on the hot water, the pressure is really low. He looks at my water heater then says all this stuff and how he has to go under the house and look at the piping. Also , that he can come on his day off for a discounted rate and gave me his cell.

He askeed about payment method.
Cash i said.
you should have told me earlier, so i could charge you more he said, with a sarcastic laugh.

Then I changed my mind and wrote him a check.

End of the story....

- my hot water pressure is realy low
- when i turn on my lawn sprinklers, thers' not enough pressure, and also there's this loud noise coming from the pipe thing that he fixed
-my water has this weird glue smell, same smell as the blue stuff he used outside to fix the pipe, or fix

yeah, i just called to complain and they are getting some supervisor to come out right now.

I called them b/c of the reviews on here....but i guess there's always a dude trying to rip off people at every company.

HIS NAME IS LUIS, HE SPEAKS spanish, tall guy. If you get him, just say to him oh i'm just calling for estimates from a few places

dont let him work on your house.

Kelly Y.

1/18/2010

The 3 stars is an average of what I thought of the services.

First of all, the 15$ is only for them to come in glance at your exploding toilet and say something along the lines of, wow....there's water coming out of your toilet! Really??? Did I really need to pay you 15$ to come to that conclusion? Because I'm pretty sure a 3-year-old could've told me that free of charge. The actual price for them to even bring out their tool kits is 69.00$/hour. However, this is really a small price to pay for you to be able to even use your bathroom in this lifetime again. So the price? Not too bad.
Now, the first time I had a draining problem a worker named Nicholas helped me out- not only was he friendly, polite, and nice he got the job done. He had another worker with him at the time and there was a whole teaching session going on about why the toilet resembled a water fountain and why excrement was coming out of my shower floor. This friendly service had me tape their name card on my fridge of fame and when my drain clogged up this time I immediately set up an appointment with them and had them coming over a second time (mind you, this second incident happened like 2-3 years later so it was of no relation to the first incident)

I skipped the 15$ inspection and went straight with calling a service appointment. This time, a guy named Mora Antonio came by. Before I even knew what was happening, this guy was ripping up my bathroom floorboards and removing my toilet. He told me that the toilet was 1 higher than it should be and told me that it'll be 500$ for the service (not including the hourly fee) he THEN left for 2+ hours with no explanation on where he was going or what he was doing. After 2 hours he came back and told me that the boards (that he ripped up) needed replacing and will cost me another 600$ with a total coming to 1,100$ NOT including the hourly fee. So I got frustrated and asked, so what exactly is wrong with my toilet? All I got from you is that my toilet is 1 higher than the norm, is that why there's a draining problem? He actually looked me straight in the face and told me he had no idea what was actually wrong and that the replacement was an attempt.

1,100$ for an attempt? I paid this guy 100$ and sent him on his merry way (the 100$ for coming and ripping up my stuff with no diagnosis of what was even wrong).

I called another plumber and this guy came in and told me that the 1 height was not the problem, there's a difference in toilet height only because of the different floor designs and support. All I needed was a ring replacement.

After not being able to use any of my toilets for the entire day, I called in frustration to 15$ Sewer & Drain. The girl (Evonne) answered the phone and when I asked to speak to the manager she had the nerve to tell me that the owner of my mobilehome had already given them a call and that she had given him the manager's number. She then suggested that I should talk to the owner first since I'm only a tenant.

1.) I never talked to the owner/manager of the mobilehome park regarding the matter
2.) I OWN the mobilehome just not the land- so why would I even need to go to my mobilehome park manager for the matter?
3.) This girl was RUDE.

So I called them back and I asked to speak to the manager. Few minutes later, this guy got on the phone- not only was he not apologetic for what had happened (uhm, hello, I couldn't use my toilets in the house for the last 8 hours) or even sorry for the inconvenience that the incident had caused me but he did not even care to look into the problem. He actually said, and what do you want me to do about it? HE HUNG UP.

So I can honestly say, I had a really good experience and a really bad experience with 15$ sewer and drain. If I really need help again next time, I'll probably just request for Nicholas instead of trusting all their employees with having a good attitude/work ethic.

Jan M.

12/14/2016

Efficient and professional. I called the night before & they were @ my door the next day. They finished the job in under an hour. Kudo's to Andrew for making what could have been a bad situation into a positive outcome! Highly recommend!

Phil C.

12/02/2009 12:00:00 SA

Ask for Fidel, he was awesome! He was fast and explained everything very well.

Jeff W.

05/11/2010 12:00:00 SA

Santos was a friendly guy, was there promptly, had the right tools, knowledge and experience. What really sets him apart, however, was his great attitude, something many in the trades, and plumbers in particular, don't share.

I recommend them for any and all service calls, and plan on giving them a shot at bidding my larger remodel project.

Evan G.

10/11/2010 12:00:00 SA

Benny came by spent about 45 minutes fixed my dish washer. great service, charged $86.

Kathleen H.

8/13/2015

What a complete waste of my time. After telling me they would be here by 10:00am.. finally at 12:45pm they tell me they can't make it to my area. JOKE

Kim M.

2/25/2014

Excellent service! Very pleasant and knowledgeable! Made having to call a plumber a much easier experience. Also good customer service from the phone call to the plumber! Would definitely recommend this company! Also reasonable prices ($88). Far better value than the other company... :) Came the same day and within the time they said. Took less than an hour to clear our problem.

Steve S.

8/22/2016

The sewer line got blocked again 4 days later. I reported and another technician came who probably made a small hole in the blocking area but the drain issue didn't get resolved fully and water could still be backed up if both bath and washer are in use. Mark of the business owner made two trips to the site to identify the real issue and fully resolved the blockage. He also advised proper future maintenance to avoid drain issue. Mark is a real expert whom one can depend on. I really appreciate the way he handled this case. I highly recommend him if you got a tough sewer line drain issue.

Bruce D.

10/07/2012 12:00:00 SA

fast,affordable,reliable and honest people...fixed my backed up washer/ kitchen sink in couple of minutes by removing lint ..all it costed was just mere $83.00.
thanx guys for saving my day.

Dale E.

7/31/2008

The shower in our newly remodeled bathroom was draining slowly. The contractors who did the work verified there was no problem in the new pipes, and recommended Fifteen Dollar Sewer and Drain.

I looked them up on Yelp, saw the great reviews and gave them a call. Within 45 minutes, Mike rang our doorbell. Thirty minutes later the shower was draining as fast as I could pour water into it. We're very satisfied with the work, and Mike was friendly, informative, and efficient.

The $80 charge was well within my expectations and exactly what was quoted on the phone.

We're saving this phone number and will be sure to ask for Mike next time.

Ronald K.

08/11/2016 12:00:00 SA

Mark, the owner came over right away. He was courteous and knowledgeable. We had a major leak in our water main. He sent out Andrew who work competently, very hard and swiftly to replace our main and eventually all the old galvanize pipe under the house with copper. There pricing was fair and reasonable. I would definitely recommend this service for any plumbing service large or small.

Eva R.

03/01/2014 12:00:00 SA

So impressed by Robert and John's work in our town home!!!!

Our town home is in the Cahill park location which has become notorious for its horribly constructed town homes (I believe there is even currently a class action lawsuit!). They came in,quickly assessed the problem, let us prepare for the worst, and elegantly cleared our clog AND fixed the problem so that similar issues wouldn't arise.

I know that wherever I live next and/or whenever a plumbing issue arises- I'll be going to them first.

S.V. M.

9/28/2008

Great plumber! I am so lucky I found these guys. I called and spoke to Roman who was extremely professional and kept me updated as to when the plumber would arrive. Luis, the plumber who came out was awesome. He was very knowledgabe, professional and got the job done. I am definitely recommend and will use them again!

Yang L.

4/14/2015

I was very disappointed by their customer service, it is totally a disaster and a mess. I called and then made an appointment at Saturday 1130am to 4pm, well the time rage is pretty wide, but that is okay. Then Saturday morning 10am I called to confirm, the lady told me they cannot schedule on Saturday! Why did not tell me early? And why did not call me back to cancel or re-schedule? Okay I will re-schedule to Tuesday 9am-12pm. It happened again! On Tuesday 845am I called to confirm somebody will drop by, then the lady tole me the technician got something else and cannot come. I took the day off as PTO already. I just hang up and do not want to continue this non-sense with those stupid guys anymore. Anybody wants to hire them I remind you to consider carefully. You do not want to be pissed off like me.

Lynne M.

11/06/2008 12:00:00 SA

I called my plumber when all our toilets were backing up and he suggested I call either Roto Rooter (reliable but a little more expensive) or $15 Sewer & Drain. I called $15 Sewer & Drain because of all the good reviews they had on yelp. They said they would come out during a 2 hour window, but it only took about 20 minutes. Because we don't have access to the main line they had to charge us a double rate - $170/hr - since they had to use 2 guys to do the job. I was a little worried they would charge for the time it took to wait for the 2nd guy to arrive, but that wasn't an issue, they were pretty quick. The first guy, Bart, checked out the problem and set up the equipment before the 2nd guy came. Together they snaked the sewer line from the roof outlet and the toilets started working again. They then used the camera and showed us a root problem and a pipe offset problem, all in the same place. They were out front discussing the issue for about 5 minutes, then came in to explain the issue. The problem might be on the city part of the line, however, the city might require proof that it's on their end. They recommended we install a house clean out (the access to the main line that we didn't have) for $750, which would allow a quick measure of the location of the roots, plus save money in the future since we could pay the regular $85/hr rate. Then, either the city would handle the root problem or we would. They thought it would be about $2000 to fix the offset and the roots by replacing that part of the pipes. Yikes. I decided to call the city first to see what they said.

Overall it was very honest of them to let us know that Sunnyvale handles sewer problems, even up to 5 feet onto your property. The whole service took about 1 hr 15 min, and we paid $170, plus my husband tipped them $20. They said they would contact us with a written quote for installing a clean out. Another nice item, I mentioned that our house didn't have a main water inlet shut off, and they took a few minutes to hunt it down. It was hidden in some shrubs. Even the previous owners didn't know it was there.

Now I know that if your whole house is clogged, it means it's a main line problem and you should probably call the city first. The Sunnyvale Field Services department is open 24 hours a day. They will determine if the problem is on the city side, or your own, at no charge. They also said if it is determined that the roots are from a city tree (the only tree we have out front is in the parkway) they would fix the pipe and install the cleanout for free!

M W.

01/05/2014 12:00:00 SA

Review 1 of 2
I continue to use Fifteen Dollar Sewer and Drain for my home and a rental property because of Roman Bandy. He is awesome! Every time he comes, he is conscientious, hard working, and always explains what he found and what he recommends. He is SO honest! I have been so unhappy with the owner of the company Mark and the office staff are extremely rude and unprofessional. If you need a GREAT plumber call Fifteen Dollar Sewer and Drain and ask for Roman. If he's not available, call another company.

Ashley G.

03/03/2013 12:00:00 SA

They came out and unclogged my shower drain on a Sunday for under $100, what more could you want? Professional, courteous and quick.

Kathy M.

7/16/2014

We just had Fifteen Dollar Sewer & Drain come by - these guys are so professional and knowledgeable and honest! Our issue ended up being the City of Palo Alto's problem (even though the City has tried to deny it in the past) and after surveying the issue and seeing everything was fine on our side the plumber told us what the City was doing wrong and the simple solution for them to fix it. Thank You!

Andrew C.

07/08/2010 12:00:00 SA

I called at 8:45am this morning to ask if someone could come and clear my blocked drain -- the roots grow in once a year. Their reception was polite and clearly explained their pricing policy -- $86.50 for the first hour (or part) plus $70/hr after that, but told me most drain cleanouts take less than an hour. She promised to have someone at my house within an hour.

Less than 30mins later the plumber was at my door. He used almost the same equipment as Drain Doctor or Rotorooter, but introduced me to a new level of politeness and care. He didn't seem rushed but finished well within an hour, making sure to not disturb the plants close to the cleanout.

I said almost the same because his snaker (is that what they're called?) had a little doodad that pulled the snake back out really slowly. Put on there by the company to save his back he said, with the benefit it does more cleaning on the way out. When he used a power cable to lift the equipment back into his van I saw the company cares about its employees too.

Fifteen Dollar Sewer & Drain have got my business from now on.

Nikki A.

12/09/2011 12:00:00 SA

My grama's house is a older house and the main line was back up. Zeke(plumber) promptly came out and cleared it.pulled out nothing but roots from a redwood tree in the back yard. We then decided to see how bad it really was. Gene(co-plumber) came out and camera-d the line, and low and behold the pipe was cracked..all along 50ft and was infested with roots. Another joy of being a homeowner-what u gana do? We went ahead and replaced the whole line..guys were very professional, and patient with explaining what the process was. They worked very fast(done in 1&1/2 days) and the price was very reasonable. I highly recommend Zeke and Gene..great team!

C K.

12/28/2015

We love these guys. Our sewer line is old and is cracked which means roots. Every year we call them to clear out blockages. Usually the backup happens just before or during some important event with visitors about to arrive. A call to $15 Sewer avoid the awkwardness of directing guests to the nearest bush. They show up on time (usually a 4 hr window but they will call if they finish the other jobs earlier). Cost is predictable - just be aware that if they decide they need to go on the roof they will need to bring in another worker for safety which can delay things and will bump up the cost (but...safety!! a good thing!!!)

Gil A.

10/05/2012 12:00:00 SA

My Main Sewer Line was clogged and all other plumbers in the area charged $200.00 plus. I called $15 Dollar Sewer and drain and made an appointment with them. They arrived next day at 8:00 AM as they said they would and total was $83.00. They were punctual and professional and stayed within the price. VERY HAPPY with their service and will use them again if I have any issues.

abhishek s.

4/29/2009

Used this service for a clogged stand shower drain. It was very easy to schedule an appointment and get a quote. The technician showed up right on time. He unclogged the drain in about 15 mins and spent the remainder of the hour on cleaning the drain thoroughly, which had lots of calcium build-up. Very professional and efficient service. Will use them again.

The company founders named the company $15 based on the prevailing rate in 1992. Now they are stuck with it. Be aware that they charge market rate now which is around $80-100 per hour.

Cat s.

11/25/2010

Its Thanksgiving, yay! But what happened? Just in time... my shower clogged up. Great.. right ? Perfect day for that to happen. I decided to Call. 15 DOLLAR SEWER AND DRAIN. what an easy decision i made. they came in and out in 15 minutes or less. Was a bit pricey, cost 160...but how easy was that ! why is it called 15 dollar sewer and drain if it cost 160 though ? im a little confused. But the employees are really nice.

Chris M.

4/20/2011

Nick and Santo installed a four inch clean out on our sewer line. They had the experience, equipment and patience to do the job right and in a timely manner. I highly recommend this efficient team.

Palo A.

05/03/2016 12:00:00 SA

Totally impressed with this company! My first time using them for a clogged drain, the honesty and integrity of this company is something you just do not see today. I will surely pass my experience on. Thank you!

William S.

10/19/2008

Pros: I called on a Sunday morning and had everything fixed 4 hours later. They arrived when promised and fixed things fast. Very nice and professional and it seems to have been fixed successfully.

Cons: It was pretty expensive for what they did. I wanted to have 3 drains fixed. On the phone I thought they said $55 per drain per hour but it would be less than $165 if they were quick and easy. They were quick and easy, taking about 40 minutes total, but it still cost $55 per drain.

Kay K.

01/11/2011 12:00:00 SA

This company knows what Customer Service means! Within 2 hours I had a guy here working on my drain. The company called about 10 minutes before he arrived to let me know he was coming. Great!

Although I had a problem with this particular service guy, I spoke with the owner, who immediately sent a Supervisor out to assess the problem. Jason was fantastic--he exemplifies exceptional customer service and took care of the issue right away. He had a great attitude, was incredibly friendly and just got down to business. I would HIGHLY recommend this company. Thanks!

gina r.

12/06/2012 12:00:00 SA

My shower was clogged and I tried everything to fix it myself and nothing worked. I called 15 Dollar Sewer and Drain and they came out and fixed it in less than 10 minutes. Fantastic and the price was great too! Thank you Benny for being so awesome!

Graeme L.

04/02/2012 12:00:00 SA

I called $15 Sewer & Drain at about 8:45pm on a Sunday night, a call I dreaded to make. The guy who answered the phone gave me a quote for the service I needed, a main line rooting, and told me a plumber would be out within an hour. The quote was reasonable for a Sunday night service, and the plumber, Benny, was there within an hour. Benny is a great guy; gets to the root of the matter, tells you what he is going to do, gives you a chance to prepare for any mess his procedure might make, asks permission to start, and then gets the job done. No muss, no fuss, even some free advice for the future. Benny had my main line cleared up in about 20 minutes.

This is the second time I have used their services, and their attitude and level of service is outstanding. Nobody works for free, but compared to other services I called, these guys were the most upfront and reasonable. I will recommend them to my friends who need emergency plumbing services!

Laura W.

3/26/2015

I called them on 12/28/14 My toilet was leaking around the bottom. They came out in a timely manner. The plumber Justin was nice enough. He first said that it might be my main. I told him we had just had the main line checked and all of the other drains were working fine. Then he said that it was probably the wax seal. We had just done a bathroom remodel and had the wax seal replaced on the same toilet but I didn't know, maybe it wasn't done right. So he replaced it and left $104.00!! Okay fine. an hour after he left the toilet was still leaking. The office told me that Justin told them that I needed a new toilet and he could come back and put in a new one for hundreds of dollars. I looked at my bill and he had put customer requested the wax seal be replaced!!! What I requested was the leak be fixed!!! It the toilet needed to be replaced tel me that, don't replace something that will not fix the problem and cost me more time and money.
I will not be using them again and I will advise all of my clients, friends and family not to use them. Terrible service and they did not offer to refund the money.They should be ashamed to run a business like that!

Gina C.

3/24/2010

$15 Sewer and Drain comes to the rescue again! This time the cold faucet fixture in the bathroom broke off (yes, actually broke off). We couldn't stop the water from flowing until we used pliers to turn it off. I immediately called $15 Sewer and Drain. They were at my house in 2 hours. Although Mariano (helped twice before - and does terrific work) was not available, they sent over Fidel. And he was GREAT! He didn't try to upsell me on replacing all the fixtures. He simply fixed what was asked - quickly and efficiently, and he is a nice guy to boot!

Gabriel Y.

06/11/2011 12:00:00 SA

Fixed what others couldn't- The pipes all over our house started backing up one day. We called another company who came out and said the problem was dirty pipes. They charged us $500 for a pipe cleaning truck to come and spray water in the pipes throughout the house. They said this was 100% guaranteed to fix the problem. The backup problem kept coming back over the course of several weeks and eventually this other company told us they would no longer honor the guarantee.
So we called $15 Sewer and Drain and they came out and correctly diagnosed the real problem: The main line from the house to the street had ruptured. They quickly located the problem and got the water draining while they worked on a permanent fix. They had to pull up a section of my lawn to fix it, but they put it back landscaped just as it had been before!
I wish I would have called them a month earlier. Great job!

David L.

01/11/2012 12:00:00 SA

They did it again! Came out quickly, this time had Benny. Sewer back up was horrible. Took a little longer to clear the back up but job was done professionally. I manage several rental properties and wouldn't call any other sewer and drain company. Ask for Benny. They get the job done!

Crystal S.

7/27/2009

We have to call a plumber at least once a year. We have frequent drainage problems due to large trees planted near the sewer line. I have used a few different plumbers over the years and have paid anywhere from $100 to $320.

I called $15 Sewer and Drain after reading other reviews on yelp. I specifically asked for Santos Gomez. He was fast, efficient and most importantly honest! He told me what I could do to prevent these problems in the future and it cost me less than $90! It's so refreshing to have excellent service when the norm seems to be the opposite.

Cassandra B.

03/09/2010 12:00:00 SA

They are great! I did get a little scared when office disconnected me but soooo glad I called back! Nick was awesome, super nice, fast, clean and my dogs liked him. They quoted me $82 and that's what it cost. No up-selling. Really recommend them and will definitely call them back for additional work I have coming up. Thank you Yelp community as well!

Christina H.

12/29/2011

OKay. This review is gonna start off bad. But I promise you it is going to end VERY well. OKay so first things first Rosa the call center person was rude from the begining. Okay fine. Then the Technician who was sent out(Andrew) was very confrontational with me. His equipment was stuck in our pipes. So he went outside and cut our main pipe without bothering to let us know. I come home and I walk to my bathroom....MESS everywhere! I mean on the ceiling, walls, sink, tub, door. EVERYWHERE!! Disgusting. I walk outside to see 2 guys. I see a massive hole next to my house and a pipe cut into. I ask him what happened he tells me his equipment got stuck and it is his priority to get his equipment out and he needs to to do what he needs to do to get his equipment. ANd he proceeds to tell me he is going to charge me a minimum of $160 per pipe that he cut into plus for 2 men at $175 per hour at 5 hours!! I said no way. Not my fault your equipment was stuck and it took you 5 hours to try to take it out(which he left the snake exposed still in the pipe). I informed him when I called they told me it was going to be $175 for them to come out. Not per hour. So he became really angry with me. He proceeded to yell at me that he is going to leave the main exposed with the snake still in it and now its my problem and its going to cost me ALOT more money to have someone else come out to fix the issue. I let him know he should not be upset with me because it is not my fault they quoted me the wrong price. He was so rude and angry that he grabbed his shovels and left. He left the main sewage pipe exposed, and the snake sitting inside the pipe. I didnt know what to do. I was shocked.( he even used the F word a couple times and looked like he wanted to hit me) And on top of it it was my birthday. So the issue here is the guy Andrew was rude to all extents, left my yard a mess, and my bathroom was like a poop bomb went off in there. So I got to cleaning my bathroom.
Today I called and spoke to the owner Mike. He seemed a little short with me, but it is to be expected because I am sure he lost a lot of money on this job since his employee messed up real bad. He informed me he would send some one out as soon as he can and that he would not charge me more than the $175 I was quoted. Okay so a technician named Steven shows up. Great guy. Explains everything to me. And the owner shows up. he stayed till the end. They took the snake out, cleaned the mess and even installed a clean out for a GREAT DEAL!! My husband and I treated the gentlemen to lunch. The owner Mike went above and beyond to make things right. I will for sure pass business to them. You dont see many companies going this far to really fix a messy situation. It is great to know that some owners really do care about customers and the quality of work that reflects their business. Thank you Mike and thank you Steven!!! Job well done. I would rate them 5 stars, but because of the huge issue to begin with should have never happened I am giving 3 stars. This was an inconvenience for me and and for the owner. I really appreciate them taking care of the issue. But it should have been done right the first time and the staff shouldnt be so rude and violent with the customers no matter what.

Mark P.

02/06/2010 12:00:00 SA

I would use this company again, and have recommended to others. Nick was prompt, courteous, and cleaned up when done. Reasonably priced, too. The name is just for nostalgia, but they solved a tough problem. Thanks.

Bay G.

11/10/2009 12:00:00 SA

We've dealt with clogged toilets before - but a clogged mainline was a first. Our home warranty sent us someone to look at it and they declared it wasn't covered in our policy because there was no mainline cleanout.

Instinctively my next stop was yelp. I called a couple of places and these guys sent over someone within an hour. Sergio was very helpful. He pushed down a camera from one of the roof vents and actually found a cleanout! What a relief!

Charged me 86.50 - way more reasonable than the quote of 250 per hour from Roto Rooter franchise. I'd call these guys again.

Brian G.

1/15/2010

I called Fifteen Dollar Sewer & Drain this morning because of a sink backing up, and I needed them here inside a specific two hour window due to a mishmash of appointments I had going. The dispatcher called me on time indicating the plumber was on his way and sure enough, Santos arrived promptly thereafter.

He was courteous, friendly, and professional, and got right down to work. After a tough battle with whatever nastiness was jammed up in our pipes, he got us flowing again, and then went back over my *ahem* expert attempt at fixing it myself to make sure there weren't any leaks resulting from my inept wrench work. :-) Luckily, other than needing a bit of tightening, everything seemed to be sound.

He was here and gone in under an hour, all within the window I asked for. Try that with the cable company or something sometime.

Between the timeliness of the repair work, the professionalism Santos showed me, and the quality of the work (which included a 30 day guarantee), I would not hesitate to recommend these guys. I certainly know who I'm calling next time.

John B.

11/19/2010

We had a problem with a clogged kitchen sink drain on a rainy Friday night. So based on the Yelp reviews, we chose Fifteen Dollar Sewer & Drain.

Positive:
- Plumber was nice, professional & knowledgable.
- Was able to assess the situation quickly.
- He provided some helpful tips to avoid future clogged drains.
- Completed & cleaned up within 50 minutes.

Negative:
- We called at 8:24pm and provided the required info.
- When we did not receive a confirmation call, we had to follow up.
- We called again at 10:04pm and provided our info again.
- We got call from the plumber at 10:25pm and he arrived 10 min later.
- Not sure what happened to our first request.

Raj R.

2/29/2012

These guys are friendly, and shall give you an estimate before proceeding with any repair. I have called them a couple of times on a very difficult main line clog and that too nearly 75 feet away from the nearest sewer opening.

It was dark, and two guys (in two trucks) had to come up to go up the roof and access through a vent, and their snake was not easily able to go all the way, but they finally managed. When there are two trucks (as the first person explained that he needed help going via the roof), charges do build up quickly, but they still finished within the time estimated, and I was happy.

Had to call them the second time, and the service man was very experienced, and he told us what could be done or not done.

These guys are punctual. That is very important obviously when you have a toilet issue.

I find their name funny. Because some people think these guys will fix a problem for $15!

Adriana L.

7/24/2014

We had a scheduled service between 1-3pm and no one showed up. We called at 3 and they said they would have someone there in 45min; no show. They called at 4:45 saying they were on their way, no show. Around 5:45 they called asking if they could reschedule; I told them no, needed them that same day. We had already taken half a day off from work to wait for them. They apologized and said they were on their way; they NEVER showed up. Very disappointing as this was recommended by a neighbor, now we have to go tell the neighbor what happened and that they shouldn't recommend them anymore.

Earl R.

01/09/2016 12:00:00 SA

Drain was cleared; but, I called the day before and was told plumber would arrive between 10 am and 2pm the next day. Didn't arrive by 2 so I called and was told an hour Didn't show until after 4pm. Last time I used this company, Tim did the job and charged me $68. This time, James did it and charged me $176......NOT OK........I expected $88 for one hour and swear James stalled it out to be maybe 5 minutes into the next hour and squeezed me for another full $88. Fifteen Dollar Sewer & Drain my ass!!!!!!!! Won't use again!!!!!!!!

Sarah M.

02/02/2015 12:00:00 SA

Estimates are $20, which is not competitive given the sheer volume of options in the area. We passed and chose another company.

Laurie F.

11/24/2010

I had an overall excellent experience with this company.

I called them at 1:40pm today and was told I would have a plumber out within 2-3 hours. This sounded great since it's 24 hrs til Thanksgiving dinner and I have houseguests. The girl who answered the phone was very nice even though she sounded pretty busy (phones ringing in the background).

It is now 2:55pm and the plumber left 15 minutes ago. Mostly because my problem was an easy fix, but it was nice to have this done and out of the way so I can get back to the rest of my day.

I had a leaking kitchen faucet that had flooded the cabinet below. The plumber, Tim, identified the problem and fixed it right away - he is very knowledgeable about the different brands and common problems they have. He spent the extra time just to make sure my drains and water shut-off knobs were working properly.

I am kind of disappointed that I was charged the full hour ($86.50 but it was the price that was quoted). I'm just going to have to write it off as a stupid tax since I could have probably figured out what was wrong if I'd had the time and energy to work on it myself.

I'll definitely call these guys again. They're 24-7 and have crews available on holidays. Also, Tim has great bbq'ing tips.

Valerie C.

10/02/2009 12:00:00 SA

After a year of buying Drano and Liquid Plumber, I decided to search on clogged drains on Yelp. This was the first listing that came up and had decent ratings. I gave them a call at 4:30PM for a slow draining bathroom sink and Bart was out here in less that 45 minutes. He worked on the sink for about 15-20 minutes and cleared our drain of hair and sludge.. GROSSEEEEE!!! Anyway, I wish I called them sooner rather than spending $$$ on retail products and months of gagging when the sink wouldn't drain. For $82 bucks, it was well worth it. ; )

Nicole S.

6/17/2015

We've used $15 Sewer and Drain twice and both times we've been really happy with them. They were super quick to arrive and the one time we needed them to do the job it was super fast and a decent price. The second time they were nice enough to let us know that we weren't responsible for the job, the city was, and the plumber waited with me until I got someone on the phone from the city. All in all, we're super happy with them and would definitely recommend them to anyone.

Andrea W.

10/08/2010 12:00:00 SA

Called on Saturday evening, fast, friendly office and they showed up in about 30 min if that. An hour after I called, the drain was fixed, the guy was already gone and it was like nothing was wrong. Fantastic!!

nick t.

3/23/2010

great service. Zeke arrived on time and did a quick job. very upfront with the price... told me the hour rate is 81.50 and that's what it ended up costing. He snaked my shower drain and then answered a bunch of questions that I had. Very helpful and friendly. Zeke did a great job... I'll definitely use 15 dollar sewer and drain again.

S V.

8/16/2010

I had a slow draining bathroom sink. Called a 5* rated plumber from yelp, he came, made rude remarks and fully clogged my bathroom sink and left a messy bathroom. (The only saving grace was he did not charge me for clogging my sink.). Then came checked my neighborhood reviews and called 15$ sewer and drain. They came in with in 30 minutes after my call. Ramiro was the service person who came, he was very courteous, resourceful. Tried to use the cable from roof, but since my bathroom didn't have a roof access, he tried the cable via the P-Trap. After 4 tries, the clog was removed. The sink was draining. Within 45 - 60 minutes, the job was done.

I wish I had called them first. If I had, I would have saved myself from bad plumber, 2 hours of cleaning the bathroom, 2 hours of plunging and covered in sewage water, and 24 hours of pure agony. I will use them anytime.

Ans T.

05/09/2012 12:00:00 SA

Had a problem with the kitchen sink. I had a handyman come and change out my old porcelain sink for a stainless steel sink and had him do the plumbing to connect everything underneath. Long story short there was a leak from the plumbing the handyman connected...
I had called different plumbers from yelp for an estimate and finally got this plumbing company to come to fix the problem.... They were a lot cheaper than the other plumbers since it was weekends & they are more expensive. It was 86 bucks and some change for the first hour then 60 for the second... The job was done in in a timely manner... The guy that came out was somewhat of a new plumber and didn't really know how to tackle the issue at hand. He had to call in to another plumber who came within 20 minutes or so and helped guide the new-bee. I was glad that it was taken care of either way. I would not hesitate to call these guys for any future issues with any plumbing matters would arise.

arrika a.

01/12/2009 12:00:00 SA

Friendly and efficient, Fifteen Dollar sewer and Drain exceeded expectations. Friendly staff arranged a two hour window, then called to verify I was available before sending Jason to my home.

While Yelp also led me to the wonderful services of Dempster Plumbing for leaky fixtures several months ago, our showers are arranged back to back with one another and had stopped draining completely by the time I referred to Yelp Reviews and determined that a drain cleaning service was needed.

Fifteen Dollar Rooter Sewer & Drain Services to the rescue. Quoted 80 dollars for my proposed dilemma over the phone, this was also the true cost charged following the service. No hidden fees nor excuses. On a side note - I do wish I had had cash on hand to offer a tip - it was well deserved.

Jason arrived promptly, worked efficiently and cleaned out the shower drain - taking with him an excess of the prior homeowners Grey hair when he left fifteen minutes later.

Unlike many - I read everything before i sign and thought it amusing to note that the invoice acts also as a note of dissent. Beneath customers signature its noted Another dissatisfied customer of Pacific Bell Yellow Pages. Find us in the White Pages.

I suggest they add - find us on Yelp :)

Shellie R.

02/08/2010 12:00:00 SA

Our kitchen sink backed up and we needed a plumber. Based on the reviews, we decided to call Fifteen Dollar Sewer and Drain. From the beginning we were answered with a friendly greeting from Denise who said she would send out somebody quickly. Gene arrived, great customer service and resolved the backed up sink. Thanks Gene. Prices are very reasonable and they arrive when they say they will.

Anja D.

5/19/2011

I called a few minutes after 7am and was surprised that someone answered the phone. I mentioned the issue that we were having with our main sewer line and Yvonne immediately put us on schedule the same morning and gave me a quote. She followed up with a phone call at 8:15 am to let me know who's coming. By 9:30am problem fixed and Jason is on his way to his next appointment. These are the people that you would want to be part of your business. Friendly, efficient and professional. By the way, the price is very resonable. Highly recommended!!!

Lizabeth R.

07/02/2012 12:00:00 SA

Based on the reviews here on Yelp, we called to both replace the stainless steel pipes under the kitchen sink and snake out the bathtub. We had the plumber out in less then an hour and out of our house in 45 minutes at the cost of 163.00! Very reasonable!! And no mess left behind. I totally recommend them! Thanks Derek!

Martha R.

09/04/2012 12:00:00 SA

Awesome is all I can say!
We had a back up in the bathroom and our living room was flooding.. water everywhere it was Sunday night about 10pm we called and they where at our house in less then 1 hour. We called other plumbers and no one could come out! These guys are AWESOME! And price was right.. they will be my go to for any future plumbing needs!

Carol F.

04/05/2013 12:00:00 SA

This company is like something from heaven. The owner Mark, goes out of his way to be helpful and make sure everything is right. I will never use any other company ever again. Just can't say enough good about their company and all of the plumbers. Extrememly courteous and right on time. Not only that , they call you to say they are on their way. Unbelievable!!

Joseph Y.

5/15/2014

We called them out to unclog a main drain. I tried to explain to the service person that I had this problem a few times in the past years, but because he was training a new person, it appeared he was not interested in what I had to say, and he spent over 30 minutes with his Jr. in tow, checking out under the house, on the street, around the corner for sewer laterals, etc; finally I called the big boss ; I tried to explain the issue, but all Mark would do was to yell at me, and to say that he was offended by my phone call. After listening to his rant for a while, I asked if he was finished, he then said I am finished with you and hung up. They damaged the carpet when they were here; Mark said that they would correct the carpet issue..... Three plus hours later no contact. I called Mark, he told me that they are not going to send anyone out to clean the carpet, for me to have it cleaned and send him the bill .... I asked he to send me an email to that effect, he refused, and hung up on me again !!

So YOU decide if that is the type of service personnel you want working for you, and in your home

Chandra S.

01/09/2015 12:00:00 SA

Great guys. We had plumbing issue in bathroom. One of the previous plumber from the same company broke the snake while he was cleaning. Supervisor came and finished the job. They didn't even charge us since it was their mistake. I would recommend to anyone.

G M.

11/10/2015 12:00:00 SA

After having a plumber here recently and paying $274 for about 45 minutes of service, but still having problems with water backing up in our bathtub and garage utility sink, we called Fifteen Dollar Sewer and Drain. The person answering the phone confirmed our address and zip code and said she'd put us on the schedule for today. She gave us a window of 11-3 and said she'd call when the plumber was on his way. She called about 11:45 and said he'd show up in about 15-20 minutes. It was a little later, but Robert showed up and immediately knew where to look, diagnosed and fixed the problem. Living in a home built in 1953 with large trees near the line out to the sewer, we have had our share of plumbing problems and people trying to fix them. Robert did an excellent job and the price was a lot less than other places out there. We will certainly be using them again.

Darrell L.

05/07/2009 12:00:00 SA

My music academy, Darrell Leffler's Academy of Music had a drain problem and with the daily news of Swine Flu, we needed a working sink so our students could wash their hands before and after lessons. I spoke to Yvonne, that morning and she told me that she will rush someone out within an hour and a half. I got a phone call 20 minutes later and was told he was on his way.

Once the plumber, Zeke got there, he quoted me $80. After clearing out the drain, he had to replace a part in the sink. When I got the bill, it was still $80. I was expecting an additional parts and labor fee.

Needless to say, I was very impressed with their quickness and their professional service. I will be sure to contact them again if needed.

Darrell Leffler
(Darrell Leffler's Academy of Music)

Meagan M.

09/05/2010 12:00:00 SA

My husband has snaked out our bathroom pipes every weekend for the last 2 months and we were still having major problems with our sinks backing up. He decided to see if he could fix it, but open the wall and uh oh, he hadn't seen pipes like this before (circa 1950's). So he did the right thing and called a plumber. James arrived very quickly (on Labor Day weekend) and was wonderful. Gave us the different options - patch pipe or re-do the pipes in both bathrooms. We went for the new pipes in both bathrooms. He patiently explained everything he was doing and why, while my husband hovered around taking it all in. Total cost was $420, way less than what I (the nervous one) had expected, and it took 2 hours. I wouldn't normally say yeah to that kind of an expense but this was a big problem that we really couldn't DIY so money well spent.
Yippee, we can all now brush our teeth, wash our hands and watch the water go down the sink!

Eric B.

10/12/2010 12:00:00 SA

I had a backed up washing machine outlet line. They gave me a reasonable 2 hour appointment window and called within the first hour to say the plumber was on his way. The plumber showed up within 15 minutes of the call. He took a quick look at all of the general surroundings and intelligently noticed some anamolies. We discussed them and agreed they weren't an issue, but I appreciated he was thinking about solving the core problem and not just a superficial problem that would eventually repeat. He had to use the majority of his snake line, but found the clog. Without being asked, he also moved the washing machine back into it's slot and reconnected the water lines. I felt it was an $82 well spent.

Alina A.

10/12/2010 12:00:00 SA

We recently had a major plumbing issue at our kitchen. We had several people come and take a look at it and they all were unsuccessful in fixing it and suggested major and very very costly plumbing repairs. Before giving in and going for the major service we decided to give Fifteen Dollar Sewer & Drain a try. They had someone come within 40 minutes and it was Santos - the god's send of plumbers!!!!!
It was a very hot Saturday but he was relentless in getting our kitchen sink working. He eventually figured out that he needed to go through the roof with his snake so he climbed a ladder with the 50 lb machine and miraculously accomplished what many before him couldn't! He was even apologizing at the end that it took him more than an hour! Now that's what I call a 5 star service! Two thumbs up!

susie h.

2/17/2011

This is the second time I have used them. The first time it was an instant hot water dispenser that was continually running. They answered my call quickly, got a guy out right away and he was very knowledgeable. No hidden charges.
The second time, I had lost a diamond earring in my sink. The plumber came out that day, didn't find it in the trap, said he might have to take apart the sink and come back the next day to put it back together, but we found it trapped in the sink and I plucked it out with tweezers. He packed up and left. I tried to pay him for his time and help, but he refused!! He felt he didn't have to do enough to earn it I suppose. Great integrity. I totally trust these guys!

Elaine C.

10/04/2011 12:00:00 SA

The other day we had a back up through out the entire house... just as we did last year ON thanksgiving. There was a young man by the name of Steven that came out the other day. He was very pleasant and very quick. What I appreciated the most is that he came out in the evening and took care of the issue with such a good attitude. Thank you Steven for your help... you're awesome! I don't remember the guys name from last year but it was the same situation...Thank you too Mr., sorry I don't remember your name but this company has been great!

Karen B.

10/13/2011

After Roto-Rooter spent 8 hours (at premium rates) and could not solve our plumbing problem, these great guys at Fifteen Dollar solved the problem in half an hour for less than 1/4 of the cost. I will call them first next time I have a problem...NEVER Rotorooter...btw, we complained and were reimbursed for most of the Rotorooter's charges...but still...never again...

Anthony N.

01/11/2012 12:00:00 SA

If you want an honest plumber who actually cares about the customer and charges a fair price, then read no further and give $15 a call. Not convinced? Then keep reading.

Three weeks ago I had major plumbing work done on my house including a complete copper re-pipe, a switch to a new tankless hotwater heater, and moving the laundry to a different location in the house. My experience with $15 during this whole process was nothing short of sublime:

1.) The cost estimate from $15 was well below a number of other bids I solicited.

2.) The actual final cost equalled the original cost estimate.

3.) During the project, the owner, Mark McGinnis, stopped by frequently to make sure his plumbers were making the right decisions and to make sure I was happy with what was going on. I tend to be a bit flakey and change my mind on major decisions like which way the utility sink should be facing and at what height the shower heads should be insalled. I'm embarrassed to admit some work was done, re-done, and then re-done again. Through all of this, Mark's primary concern was to ensure that I was a happy customer.

4.) The three plumbers that worked on the house, John, Steven, and Gene, where friendly, knowledgeable and clearly cared about the quality of their work.

Christine Y.

12/07/2014 12:00:00 SA

good to have someone work over the weekend. my handyman was not able to fix our clogged plumb. Called these guys at Sunday night around 7pm. Benny (the plumber) arrived at our house before 8pm and work is finished within 30 minutes. would highly recommend this company.

Drew G.

6/28/2016

I work in property management and we have worked with $15 Sewer in the past, but was recently charged $95 to snake two drains in the same unit on the same visit and then they charged $295 to install pop-up drain in a bathroom sink. These charges are extremely high and the treatment I received when asking about these charges was terrible. I called and told them I thought I was overcharged and they said they'd look into it. I got a call back later that day saying the actual charges should have been$257 in total instead of the exorbitant $485 I was originally charged, but would just need to finalize everything the next day. When I called the following day to followed up they told me that actually the pop-up drain should have been $175, so different from the number they quoted me the previous day, but that she was just finalizing the charges with her boss. Since no one returned my call that day, I called again the following day. The woman I spoke to was not in and the man who I spoke to tried to justify the original charges and told me he's speak to his boss and call me back in 15 minutes. I never heard from him again, so I called two days later and asked to speak to a manager. This manager claimed never to have heard anything about my issue, took a very rude tone and told me simply that her employee was wrong to have ever discussed the price with me and that the original charges were correct. She told me that she would, however, check with her plumber who did the work and call me back. That was yesterday morning. She, too, as disappeared. So after 5 calls, speaking with three people and then never hearing from them again is the run around, I don't know what is. AVOID this place and find yourself a reasonable, honest and respectful company. There are plenty around.

jett t.

08/05/2014 12:00:00 SA

This is the third job in 3 months and right up until the end I was ready to give 4 or 5 stars. The first two jobs were a main line clean out, the third job was an installation of a building clean out plus replacement of a failed toilet seal. Unfortunately, an end-of-job payment maneuver over the toilet seal repair ruined my initial trust in their pricing system.

Basically, they quote you a price over the phone and you should expect to pay that, like a lump sum bid, not time and materials. So if you have a sewer clean out it's an $80 or so price, and if they have to go through the roof vent requiring two people it's $176. We had two roof vent clean outs in two months. The first took about 1/2 hour after the 2nd tech arrived. The second time it took them almost an hour and a half. Same price. However, the system seems to break down if there are surprises because they are supposed to work off a hard price and the front office expects the invoice to reflect that original bid.

Pluses:
- once arrived, the techs got to it and performed good quality plumbing work (so far so good)
- set pricing for specific jobs (drain cleaning, and installation of building clean out)
- fairly quick scheduling and available on holidays, weekends
- able to call help quickly when needed without too much waiting

Minuses:
- late to arrive on two of the three jobs leading to really lengthy wait for us. We had to call to find out where they were
- cost to put in building clean out was reasonable ($850) but cost to replace toilet seal ended up getting jacked up from $65 to $125 because Daniel claimed he had to replace the filler mechanism, which he was giving me a break at $60, which I could pay in cash so as not to mess up his invoice. Apparently the office likes the invoice to be a certain way. I told him that didn't sound right so instead I wrote out a check to the company and figured he could explain that creative pricing to them... The toilet repair took maybe 45 minutes for one guy. The much more intense clean out installation took two guys 4 hours of heavy labor. Toilet was $125 and clean out was $850. Makes no sense. I think that because the clean out was more involved, the tech was trying to make it up somewhat on the easy job and things were somewhat muddled in the communication.

Moral: the worker you get makes a difference. However, all said and done we feel we got a good quality service.

Janet M.

11/20/2016

I called the company and told them I needed a bathroom sink unplugged, a toilet handle fixed, and the shower drain unplugged. I was told each item would be billed individually and the first hour was $88. Each task after that would be $70. That sounded odd to me, so I told them I just wanted the bathroom sink unplugged. The plumber arrived and did park on the street as I had requested. He refused to take off his boots to protect my hardwood floors. He said barefoot plumbing was dangerous and his boots were clean. He looked at the pipe, said he would have to cut it and put on a part since the company that repiped our home had not left him any other choice. He went out to the truck, got out some equipment and I stopped him at the door. I asked him to explain what he had to do and he sort of did. By this point, I was not getting a good feeling at all about this job, so I told him I wanted to get a second opinion. I offered to pay the $88 since he had come out to the job, but he said he would not take my money. He said $88 was a deal, he was the best plumber around, and they would not be coming back in the future. That is fine with me because I will not call them again since he was so rude and disrespectful!

Tom L.

7/15/2015

Problem with toilets backing up on a regular basis. Sergio came out during the promised time frame. He listened closely to the issues we had been experiencing. Broke the problems down to a back up in one toilet line which he took care of quickly. The other two toilets had a build up from the hard water and were not flushing with high speed flow. Resolved this issue and now all three toilets are working great. Cleaned up and was on his way in a short time with a fair bill. I will use them again.

David T.

06/10/2015 12:00:00 SA

Use them for clearing clogs. They have the right equipment because that's their specialty. I don't know how they are with other services but for my really bad kitchen clog that's 70 feet away, they are 3 for 3 with clearing it. Others plumbers have failed because their equipment were too small and weak.

Chrissie C.

6/15/2014

Thank you very much to Alicia (the operator) and James (the plumber) for the amazing service on Father's Day of all days! The water filter under our sink malfunctioned, which resulted in a mini flood in our kitchen, which then seeped into the living room. James was able to fix the problem, as well as tighten up a few other pipe issues that he found while looking for the initial problem. He was very professional & quoted me a fair price. Many thanks to $15 Sewer & Plumbing for the quick turnaround after my service request. You guys are awesome!

Evelyn A.

12/09/2008 12:00:00 SA

Fast service - courteous and got the call as promised when the plumber was on his way.

Had a nasty plugged toilet, Z(Ezequiel) snaked it, checked the second toilet, and since I had him captive, had him look at a shower knob that was stuck. He couldn't fix it - sounds like major repair which he did not push! - but he made it much better.

Good company, good guy - total cost $85 and well worth it.

David E.

10/20/2009

Jason just left us with a perfectly running drain system and very reasonable bill for $81.50. After calling they were on site in about an hour and it took him just over an hour to fix the problem. He even threw in some free seals for the utility sink pipes. The clog in the main pipe was stubborn but resolved after several attempts and a little resourcefulness.
Service was great, he was patient and easy to communicate with. He left behind a list of services/pricing that they offer and it is nice to know they are available on Saturday or Sunday without any additional charge. I will definitely call them again with my plumbing projects.

Annette T.

04/06/2010 12:00:00 SA

Fidel Gomez did an awesome job!
After several years and several sewer companies, Fidel fixed our drain problem today. I called about the problem this afternoon and they were at my door within 1 hour. He was professional and very friendly. I am very thankful that my friend recommended $15 Sewer and Drain Company. I highly recommend them on all future jobs. Thanks Again!

Lucky T.

07/07/2010 12:00:00 SA

Definately the best plumbers I have ever used. Mark was sincere and honest in his diagnosis. I was told by another company it was going to cost me well over $4,000 to fix and $15 Sewer and Drain did the job for under $1,000. Thanks

Jeremy C.

9/22/2010

Roto-Rooter said they can't give a quote on the phone and need to get someone to the house a couple of hours later to give an assessment. Call $15, described the type of clog, got a $81.50 quote over the phone for 1st hour (was told it's unlikely to take longer), and Nick showed up a hour later. Very friendly and courteous, completed the job in about 30 minutes and gave me some advice on the way out. Good experience.

Jeremy H.

6/29/2011

For snaking out a household sewer line these guys are the cheapest around. Some of the plumbers are great and professional, while others have something to be desired. (And the less competent ones are often the guys that try to suggest all sorts of additional service.)
We usually call them first for clogged lines, but stick to other plumbers for other plumbing work.

Brian K.

6/13/2012

Gene was personable, professional, and quick. I could see through their scope that roots were coming in, but the pipe was otherwise good.

I had Mr Rooter out 3 months earlier, and they said I had an offset pipe, and the problem recurred after about 1 and a half months. They even said the water was too dirty for them to see with the scope. I'll never use Mr Rooter again.

$15 S & D will be my go-to guys in the future.

Brian

Jodi K.

03/01/2014 12:00:00 SA

Customer service stinks! Confirmed appt and called when they were a no show. They didn't have me scheduled. Plumber was courteous. The girls in the office need to be trained on how to speak to customers. I am not doing them a favor. I'm the customer.

Debora L.

8/21/2013

I hired this company to root out my sewer pipe. They did a sufficient job in doing this, but since this was the second time this year it needed to be done, they suggested I have them run a camera down the line to see if there was a problem.
We made an appointment to have this done on Saturday morning. No one showed up. I called and rescheduled for Wednesday. I'm once again waiting for them to show up. This is the 2nd time they have stood me up. They give you a 2 hour window, and if there is a problem and they are delayed or need to reschedule you would think they would call. But, not a word from them. Then when you call they give you some lame excuse about an emergency that has come up. They're plumbers, they should know how to handle emergencies and keep all their customers satisfied.
I guess since they have already been paid, My business is no longer considered important to them. Too bad. I will be looking elsewhere for any future plumbing needs. Hope you do too!

Ash V.

4/16/2015

My bathroom sink was completely clogged. I have had trouble with this sink and the bathtub before and so I knew that I needed to get it snaked. I also have had problems with the kitchen and garage sinks recently and so I figured I might as well get all four drain lines snaked to prevent future clogs. I called several of the rooter companies and got all kinds of grief about trying to get price quotes over the phone. These companies all want to send a plumber out to your house for an estimate, which gives them a chance to up-sell additional services and work you for the best price they think they can get. I finally agreed to let The Plumbing Company send out a plumber for an estimate. After 30 minutes of talking the guy wrote up an estimate for $550, which did not include removing and installing the p-traps (I said I would do this to cut down on the cost). I asked if he could run the cable machine on the roof in order to access a main drain line through a drain vent line located on the roof. This would have essentially cleared the kitchen and garage sink drain lines since they both branch into this main line. He said he refused to run cables on a roof because it was too dangerous and he was worried about falling off the roof. I politely sent him on his way.

I also agreed to let $15 Sewer & Drain come out for an estimate. Luis arrived and quickly assessed the situation. He explained their pricing and suggested that instead of snaking the kitchen and garage sinks separately, he would run a larger cable from the roof vent, thus reducing the total cost (what a great idea!). He figured it would take close to an hour to snake the three drain lines and said that if it went over an hour, he would have to charge for an extra hour. I explained that I would agree to give him the job as long as he was reasonably sure it would not run into the second hour. I also asked if he would let me help him with removing and installing the p-traps to save time and he was fine with that.

We got started and immediately had some difficulty with the first drain line. We ended up having to go under the house to figure out how the drain lines connected to the main sewage drain. We got that taken care of and moved on to the other drain lines, which all went smoothly (and nobody fell off of the roof). Luis did the p-trap work on one of the sinks and offered to clean up the mess in the bathroom. From start to finish, the job took at least 90 minutes, but Luis only charged me for the amount he originally quoted me, which was $158. Luis did a great job! He was fast, professional and knowledgeable and did not try to jerk me around on the price. I would highly recommend Luis and his company to anyone who needs their services.

C K.

05/11/2009 12:00:00 SA

Called $15 Sewer & Drain out at 6:45pm on a Monday evening....the plumber, Fidel, arrived at around 8:15pm. He quickly assessed the severity of our clogged shower drain and provided me options on the most optimal location to snake the drain vs. containing the mess that could drip from the snake if he brought it into the house. Fidel was very knowledgeable, professional, and clean. He wore booties to cover his boots when he entered our house to protect our carpet. He was nice enough to answer all of my miscellaneous plumbing questions as he worked.

Normal rate is $80/hour but I paid a little more to have the service done after hours because I did not want to take time off work and wait until the next morning. A 90 day warranty is included.

I will definitely recommend this service to friends and family and will call them out again myself.

Amy H.

3/20/2010

Today, both bathrooms had a horrible clog and were backing up. So I was browsing around Yelp and came along $15 Sewer & Drain. I called them and a nice lady (Evonne) picked up. She was able to explain to me some terms that I didn't understand as I have ZERO knowledge about plumbing. She was very nice AND prompt! :) She quoted me $86.50. I thought that was considerably cheap since I called other plumbers and it would have cost around $120.

She said the plumber would arrive in 1-2 hours since they were busy today. The plumber arrives about 2 hours and a half later since I called and was able to fix the problem in 30 minutes. The plumbing so far has been working fine so far! The guy was also able to give us some tips in case something like this happened again. :]

Glad I called them for their services!

Igor B.

11/12/2010 12:00:00 SA

To say that I was apprehensive to call any drain cleaning company would be an understatement ... Our kitchen sink drain began to drain very slowly. After reviewing several companies, I decided to call Fifteen Dollar Sewer & Drain, because there were so many positive reviews.

I don't usually write reviews, but I am writing this only an hour and a half after the service call, because I was so impressed.

Called them around noon, they promised to send someone over between 2-4pm. Perhaps I got lucky, because the guy who showed up was Santos, who is mentioned in several other reviews.

Santos came as promised before 4pm and took care of the problem in under 20 min. He was exactly as others described him: friendly, courteous, competent and honest.

I would definitely call these guys again if I need drain/sewer service in the future and would recommend them to anyone. Ask for Santos :-)

Steve C.

3/25/2011

I used $15 sewer and drain before and had a very favorable experience. When I need drain service, I called them again today. Within an hour, Chris came. He was very professional. Best of all, he tried to get to the root cause and snaked the wire all the way to the main line from the laundry room. He also provided a lot of good advice.

I am very very satisfied with the service and the company and would not use any other drain service from now on.

Jim D.

8/25/2011

Once again these guys ROCK for drain problems.

Last night there was a HoneyDo note for me to the effect that the toilet beloved's bathroom was backed up.

The plunger was no help, so this mornign at 6:45 am I called. They told me that the guy would be out between 8-10. At 8:15 i got a call saying he was on the way.

By 9:15 the problem was solved and i was on to other problems (Beloved also had a dead battery in the mini-van).

This is what ALL customer service should be.

Eve C.

11/06/2011 12:00:00 SA

Early on a Sunday morning we noticed we had water backing up on a main line. They came out, on time, cleared the line with a great attitude. We would use them again.

Vic S.

11/28/2011

My mom, who was visiting for the holiday, flushed her wedding and engagement rings and my dad's wedding ring at 10:30 at night on the eve of Thanksgiving. I called Fifteen Dollar, who had done a large job for us-- replacing our sewer pipe from the house to the sewer main, fully ten feet underground-- in 2008. I'm so glad they respond to these kinds of off-hour calls! The nice lady on the phone (sorry I didn't get your name) told me that the chances of retrieving the rings was slim, and that they were on double-time pay ($175/hr), but that they could have someone to our house in about half an hour. By the way, we were very satisfied with the work that they did in 2008.

Santos came out. Beyond competent, he was a kind man who obviously cared about the job he was doing and fully understood how important it was to us. He didn't say any of that, but his actions said it all. After removing the toilet from its mount, he used a camera to examine the line. My dad's wedding ring was about four feet down the pipe! He managed to get it out by deftly manipulating the camera and a piece of snake line. Thanks Santos.

Unfortunately, the other two rings were beyond recall, but we were grateful to get at least one of them back. We were all very impressed by the job Santos did and the presence he brought to his job. It makes all the difference to have someone who is not just phoning it in.

We felt that he really gave extra effort to produce the best outcome that he could for the situation. He was at our house for about an hour and a half, but only charged us for one hour. What a prince. These guys fully deserve the five stars.

Richard A.

4/17/2013

Scott came out to our house to work on a broken shower fixture. He had to go get parts because we had an old style cartridge. He replaced the broken cartridge Was very friendly and I'll definately call them again.

Veronica M.

2/26/2013

Good over the phone customer service. Plumber showed up with in the hour and had kitchen and bathroom sinks clear in 30 minutes. Reasonable price : )

Esfandiar B.

07/11/2012 12:00:00 SA

I had received a promotional mailing from this company touting Plumbing Repairs at $65 per hour plus parts. When a leak developed under the kitchen sink of one of my rental properties in Los Gatos, I called and scheduled a visit between 10:00 Am to noon on 7/11/12. Luzinski showed up before 12:00 and located the leak and told me the faucet needed to be replaced at a cost of $305. This came as a big surprise to me in view of their $65 per hour ad for plumbing repairs and my experience with the modest price of standard economy quality faucets. The plumber retorted by saying that the advertised rate was for minor repairs like changing a washer or the like not for replacing the faucet. He did not answer my question about the price of the faucet he was going to use. He said the quoted price was their company's charge for part and labor for this kind of work. I told Luzinski there was no way I would fall for this kind of bait and switch scam.

Being a rental property owner and having done many routine plumbing repairs over the past 35 years, I decided to repair/repalce the faucet myself. I found that all I needed was a gasket, which I purchased from Ace hdw for $2. I replaced the gasket and the leak was fixed.

Ray M.

11/17/2012

This company is very unprofessional and rude!!!!!! I would not recommend this place to anyone!!!!!! Please do not use this company!!!!! They came to give me a quote and actually made my shower worse then it was before they looked at it!!!!!! I tried to call and explain what had happened to see if the guy could come back to check it real quick, but i was basically told NO!!!! Unless i paid for it to be fixed! I understand that work needed to be done but come on your guy made it worse then it was before he came!!!!!! I hung up on the guy cause he was being rude. Then about 15 minutes later a guy called me and asked what the problem was, i tried to explain to him and he was cutting me off being very rude so i calmly asked him whats up with the attitude? And he then says to me why are you being an A-hole! Really your gonna call me that when your guy comes and makes the problem worse!!!!! Come on now at least have some respect!!!!! This business is rude and the owners dont care about their customers!!!! They are greedy and do not know what they are doing!!!!

H. M.

10/28/2008

We called $15 Sewer and drain on a Sunday afternoon because water was backing up into our tubs. The clog cleared itself even though they came out promptly. Since this wasn't the first time it had happened, our service rep. offered to come out the next day with a camera to see where the clog was. He did come out and looked at the entire pipe with the camera. He even showed it to me and came across very professionally.
Unfortunately, it was a scam. He recommended $3000 worth of work and told us it needed to be done now. He also recommended that we have our pipes cleaned out, at an additional cost, because even if they did the repairs, this issue would happen again.
After talking to 2 other plumbers we realized that the issue wasn't on our property at all but on the city side of the pipe. A simple call to the city completely cleared the problem without any cost to us. Also, both of the other plumbers we talked to said our pipes looked very good and didn't need to be cleaned out at all.

This is definitely a case of buyer beware.

Deepak A.

08/12/2012 12:00:00 SA

I had used these guys a few years ago based on a recommendation from my sister who works for an apartment management company. They did well. So I call them back to fix a sink leak which was dripping into my crawl space. The guy's dives and estimate to my wife for $750 for 3 hours work. That is like $250/hour. Maybe I should get a job there. My wife does not speak good English and said yes. Total rip off. I called them to try and resolve the issue and they blew me off. AVOID

Louis O.

01/04/2013 12:00:00 SA

This is the worst experience I have every had with a Sewer & Drain company. They will quote you 1 price and when they actually arrive will tell you another price. The mangement of this company won't even try and resolve the issue with their customer.

E L.

12/08/2014 12:00:00 SA

It was late late in the weekday evening, a small leaky valve appeared under my sink that soon turned into a gusher of gigantic proportions. Called these folks, was told plumber would show up in approximately 1 hour. Mariano B. gregarious, professional and efficient showed up 30 minutes later. He quickly diagnosed the problem, informed us of price for completion of task, before starting any work. Being it was a school and work night, Mariano worked promptly to replace the valve, cleaned up the work area and maintained such professionalism at a time of the evening when most folks would be asleep! Highly recommend Mariano!

Ken N.

05/11/2010 12:00:00 SA

So I had hot water problems and called this company. When they came they said the problem was with the pump, and a missing valve. They added the valve and the pump. The hot water problem was still not fixed. They came back and then said that it was due to a calcium build up, so they put back in the pump and cleared the calcium build up. Now the hot water is running, but the hot water takes forever to come on. In the past, the hot water circulated a lot faster throughout my house. Now I doubt that they should've included that valve. I would go back to them and ask them to remove that valve they put in but it's too much of a hassle and they'd probably find a way to charge me for it too.

brian k.

07/05/2008 12:00:00 SA

Prompt, Dependable and Honest - what else is there to say! Although our situation was not an emergency they were here in no time. Ask for Santos! Great Guy!

Lucinda W.

11/20/2008

I had a plumber out two days ago and the experience at the time was fine. Although he was much later than when the woman on the phone told me he would be, he was nice enough. He snaked my clean out and told me he removed the block (the problem i had was the water from the washer was backing up in the bathtub). He also told me he put a camera down there and there is a break in the line which the city would fix if I have them come out and install a property clean out. Though he cleaned out the block the problem occurred when i did laundry the same night. I called them back to say that it hadn't been fixed and they said there was nothing they could do. So basically they did nothing and charged me for it and wouldn't come back to try again as they say 'no warranty' on the work. So if you use them just be sure the problem is fixed before they leave because they won't come back unless you pay them to. They did call the city of Santa Clara and told them they suspected it was a break in the line past our property line.

Also to note, it sounds like they tell a lot of people that the problem is on the city side and that a property clean out needs to be installed. I called the city of Santa Clara and they will install a clean out for $290 and then if there is ever a problem they will come out for free. The problem with the city is that to get them to do it it takes a while (approx. 1-2 months). It sounds like these guys count of that and get people to just have them to do it for significantly more cost.

Jim S.

8/19/2008

When C&K Plumbing flaked on me by calling at 2:00 to tell me that they could not make their 2:00 appointment, I called Fifteen Dollar Sewer & Drain. The plumber showed up in 20 minutes, came in, fixed the problem and charged me a very reasonable fee. He spoke with pride about working for a fair and honest employer. I will keep his card close by for our next plumbing adventure!

Gerald K.

11/25/2012

Had a great experiance with them. Fidel Gomez was great, He explained what caused the clog and how to do proventive maintance. Would recommented this company.

Vince M.

9/28/2014

Had them come out on a Sunday. They charge the same price for weekend work as during the week. I really liked that, no gouging. The work was done well and took care of the problem. The price was high for what was actually done but I think it was in line with what any plumber would charge. The dispatcher was very attentive and kept me advised of the ETA.

Larry R.

8/28/2011

Called them on Saturday afternoon about my clogged drains. They made an appointment for 9AM Sunday. They called at 8:45AM to say they were on the way. At 9AM they called to say they would not come because I was outside their area. I'm about 10 minutes past their limit where there is apparently a wall across the freeway. I don't live in a strange place, just outside their territory. So, here I sit on Sunday with clogged drains because they can't read a map.

E. P.

11/13/2012

Love working with this company. I work at a property management company, so having a reliable plumber is very important to us. The girls at the front desk are always easy to talk to. We typically work with one of their plumber's named Fidel. He's always honest about the problem and won't try to sell you things you don't need. Overall the company is very honest and has great prices. I can call them in an emergency and have someone out within the hour. Love their service.

L. A. K.

04/03/2013 12:00:00 SA

If you have a simple hair clog and you need someone right away, this company might be good. An actual person answers the phone and is professional. They got someone out immediately. There were two bad parts: 1)Alicia said that it was $88 the first hour and $70 for the second but the employees who came out both were adamant that it was $88 for the first DRAIN (i.e. sink) and $70 for the next one even if it only took ten minutes to do each. So I felt lied to. (I suppose when the company is named $15 sewer and drain, one shouldn't expect truth, but still)
2) You won't be getting a licensed plumber or anything like it. You will be given someone with minimal training. Victor was polite and timely but he said my toilet was running fine and I knew it wasn't. They did send out a supervisor who was very knowledgeable and helpful and in the end my toilet is great. But should customers have to go to those lengths?
Oh, a little annoyance: Victor left stinky gray splashes in the shower and sink. Bringing a rag along to clean up would be something I'd recommend.
It was basically $218 for two easy clean outs and one hard. (they gave a slight discount $85 instead of $88 and $63 instead of $70 possibly because people like to think they're getting a bargain) So unless you get a supervisor, no better than any neighborhood guy who owns a drain snake.

Debbie O.

12/11/2013 12:00:00 SA

Had a laundry drain problem, Zeke came out same day, figured out the problem and took care of it. If I ever need a Plummer again I will call $15 sewer and drain. Price is reasonable and quick service!!

Linda C.

8/19/2010

Called Thursday afternoon and the polite receptionist informed me of the hourly rate and said someone would arrive within an hour. 45 minutes later Benny shows up -- clean, professional, polite. After looking over the situation (shut off valve was broken, hose bibb needed to be replaced) he had to go get parts he didn't have. Due to traffic (understandable in my area) it took ~90 min for him to return, but he worked for 1 hr to replace my copper pipe with tee, hose bibb, and shut off valve. Total cost for parts and labor came to $400, which seems a little steep, but I guess I'm paying for the time he had to get parts and was stuck in traffic. Overall he did a great job, was polite and professional, and the best part was that he came within the hour when everyone else I called was busy until the following afternoon. The leaky pipe had been sloshing water in a dedicated strong stream the entire 2 weeks I was out of town for vacation, so I felt obligated to get this done ASAP. Would use them again since they seem to be able to come out so fast!!

Dorothy L.

9/25/2010

Just bought this house with lots of plumbing problems. I found $15 plumber based on the great reviews on Yelp. The tech from this company that unclog the blockage the first time missed the cleanout that was there and led me to hire someone else to install a cleanout. So I contacted the owner Mark McGuiness about this mistake his tech made. Mark was very responsive. He went to the house himself and check it out himself and admitted that his tech made a mistake -- how refreshing for a owner to be so honest and willing to admit a mistake! Not only that, when I explained to him the frustration I have encountered with the various plumbers for this house, he then said he will fix everyrthing for me at no cost because of the mistake his tech made!! Mind you that is a lot of money involved-- getting a permit from the city, installation a clean out that would meet the City Code, replacing the pipe with cracks on it. In additon, he also cleared a blockage on the bathtub for me at no cost. And most of all, after he finished the job, hetook the time to calll me to let me know that he will be sending me the permit he got for me ( Unbelievably considerate and what great service).

Through of it all, I was very impressed with how professional Mr McGuiness was. How prompt and responsive he was. He delivered what he promised everytime. This kind of business practice is far and few in between in the small business world. It is no wonder his business is doing so well. With him being the owner of $15 plumber and quality gurantee such as this, I feel very safe to do business with them again in the future.

T B.

9/23/2013

Zeke helped me deal with an overflowed drain and broken sump pump. He was fast, courteous, and patient with me as I am not knowledgeable about plumbing. Price was fair. I am very satisfied.

Germ S.

7/17/2011

I called at 11:45 on a Sunday, and they said between 12-2. Benny showed up at 1, cleared out the drain, and dropped off the invoice by 1:45. Very courteous and knowledgeable, No attempt to add more than the price quoted on the phone.

gary g.

06/06/2014 12:00:00 SA

I have used them 3 times over a 4 year period. Always on time always minimum charge for the work done. Cant ask for more.

Judy B.

6/27/2010

Just had a bathroom sink clog removed by Robert at $15 Sewer and Drain. It only took about 20 minutes (snaking down a pipe beyond P-trap) and cost $81.50. I have used $15 S and D a few times over the years and have never been disappointed. I have recommended them to friends and family and they, too, have been pleased. I have only used them for clogged drains but would not hesitate to try them for larger problems/projects.

Ani E.

09/03/2013 12:00:00 SA

I had a washer that had a pipe leaking water on the floor each time I ran it. I called a couple of plumbers and $15 Sewer & Drain could come right that same morning. They said the estimate alone would be $18. They gave me a window of 8-10AM, and came around 9:00AM. The plumber was super nice, tested out the pipe, and gave me a quote of $83 to clean the laundry lines, which sounded reasonable to me, so I gave him the go-ahead. He went up on the roof and cleaned the lines. Then he rang out the towels I had laying on the floors from the previous day's leak, and even cleaned the bleach filling area of my washer (which I noticed after he was gone). I was really happy with the service I got from these guys. And I thought the price was really reasonable and fixed my issue.

Eisl l.

09/09/2008 12:00:00 SA

Thanks Yelpers! We took your recommendation called $15 Sewer Service to fix our laundry line. Louise is wonderful and very professional. He did all the things just to make sure the clog is gone. $85 is what we paid. The best service we got so far. Highly recommended! We will definitely use them again.

amanda s.

10/01/2008 12:00:00 SA

At last - an honest plumber. I had a leak under the kitchen sink. They arrived 30 mins after I called. He spent about 45 minutes trouble shooting and found out it was the supply hose for the dishwasher. He unfortunately didn't have the part and explained that I would need an appliance specialist. He only charged me $25 as he couldn't fix it. Very pleasant and professional. I will definitely be calling on $15 sewer and drain again.

John R.

5/31/2010

When my toilets wouldn't flush and 'stuff' began coming out of the shower drain, I realized I needed to call in a professional. First I looked in the phone book, and found lots of sewer/drain companies that apparently have a huge advertising budget. Called a company that had a full page ad and got someone who couldn't answer my questions so I passed on them. Called another and got a VM.
Checked on Yelp and saw the consistently good reviews for $15 and gave them a call.
Nick arrived well within the hour that the dispatcher promised and quickly assessed my system and recommended I install a clean-out to minimize future costs. He gave me two clean-out options, both competitively priced.
Since I really just wanted my plumbing to work, I went with the basic line clearing. Romero arrived to assist Nick and the two of them quickly took care of my problem. Price was exactly as the dispatcher quoted and the work was done quickly and professionally.
The only bummer was this happened on a Sunday before a holiday, so I paid the weekend rate and since I did not have a clean-out, it was a 2-man job...
I would definitely recommend this company for plumbing work!

Louise L.

11/26/2012

Sewer line was clogged. We called and Tony Ramos showed up within 45 min. Tony was friendly and explained what happened, fixed the issue and cleaned up the place less than an hr. Highly recommend!!

Matthew P.

11/20/2014

Didn't seem really interested in solving my problem. Called up, mentioned they charge $18 for an estimate, OK. I understand, nothing is free. Once we looked at the leak, determined it was from upstairs. Went to the upstairs unit, my neighbor let us in. found out it was her water heater leaking. They mentioned they don't work on older water heaters because of liability. What? aren't you a plumbing contractor? I will replace it for $1600, but I can't replace the fitting 3/4 on the top of the water heater because if it doesn't work, we get blamed? What? That is why you fix it correctly with the leaky fitting on top and charge me 80-100 dollars. The water heater is fine, older, but my neighbor was still getting hot water, just stop the leaking onto my property below. She called her local plumber who charged her 60 bucks, warrantied the work for 1 year and reconnected the water heater and stopped the leak. Aren't you a plumbing contractor?

Gary K.

1/21/2009

Called at 9 AM for clogged drain; they quoted me over the phone (85 if I had a cleanout, 170 if they had to snake it from the roof, since that would require 2 people). I have a cleanout, put in a few years ago after a rather costly drain problem. The plumber arrived within 20 minutes, cleaned the drain out to the street, tested it, and we're back in business (so to speak). Less expensive than other choices, quick, curteous.

L B.

10/12/2012 12:00:00 SA

Terrible customer service!!! They worked on clearing roots from our storm drains but wouldn't take any responsibility to a leak that occurred on their clock. They sent a worker out to assess the leak, well past opening hours of any hardware store, Because the joint was determined to be weak, they dismissed any involvement, including the possibility of one of their workers or equipment bumping into the spigot/hose attachment, which they were using to clean the drains. We were told the repair would cost $375, a price any desperate homeowner will be willing to pay to get their water running again. Would NEVER use this business again!!!

George A.

1/14/2015

call them in for some work on our showers and there first quote was 350.00 and the plumber said he had to go pick up parts an that was about 12:30 pm my wife call them back about 3:30 that the plumber had not come back so different plumber show up and got a second quote of 880.00 WTF an i have use the a few times in the pass so i got piss off and send him away the plumber came back a few minutes later and explain why the price was higher and was very apologetic about what happen i work in constitutions so the price of the work was ok but the pricing and time management needs work on and they complete the job and we where happy about that i will use them again

Shelley O.

01/09/2009 12:00:00 SA

I am calling them today! I have always had good luck with these people, reliable, timely, and fairly reasonably priced. I did call Mt. View office at 650-968-1551.

Nitin R.

11/16/2009

Yesterday morning we noticed that the toilet in the bathroom was overflowing and the shower drain had brown stuff feeding back into the tub. We called $15 dollar plumbing and they promised to send somebody within the hour. Several other plumbers we called would only give us a time 4-6 hours later (it being a Sunday), so we decided to go with $15 dollar plumbing.

James Smith was the plumber who showed up at our home. He took one look at the problem and assessed it as a city drainage problem. He opened up the sewer whatchamacallit on my front lawn and showed me some water that was visible. He said that if ever there is water down there, then the sewage is not flowing freely into the city's line. He then said that since it is a problem with the city's line, they will fix it for free. He said that he could fix it for $86 if we wanted him to do it, but the city will do it for free.. He then waited till we called the City of San Jose's sewage department and confirmed that they would send out somebody the same day. I was extremely happy with James'
honesty and integrity. He could have easily offered to fix it without letting me know about the city's responsibility and I would be none the wiser. Great service and I would recommend this service without any hesitation. I was only charged $16.50.

John H.

03/10/2010 12:00:00 SA

All 3 bathrooms backed up when we use the washing machine. I've done my share of reading Yelp reviews. It was a toss-up between C&K Plumbing or $15 Sewer & Drain. I've used Mr. Ro of C&K Plumbing on a water heater project before and was very happy with his price and workmanship. Unfortunately he was not available. I called $15 Sewer & Drain on a Sunday night to schedule a service call 9am the next day. I asked for Santos because he has the most positive Yelp reviews among this company's plumbers. We waited until 11:30am the next morning but no one show up, turned out there was a miscommunication with the scheduling lady. Next time I will confirm the call early in the morning. Santos arrives 3pm, very polite and courteous. He diagnoses the problems, suggests different alternatives and that the proper fix was to put in a Clean-out outside of the house. He explains the difference between a House Clean-out and the City Clean-out. City Clean-out requires a permit and cost 3-times as much but the City of San Jose will service it free if the blockage is on the city side. Both has the similar 4in diameter inlet setup....not sure why the City version cost that much more...hmmm. One side of our house is only 12 feet or so to the sidewalk where the sewer inlet is, marked by an S on the curb of the gutter. Thus, the proposed house clean-out would be almost at the same place the City clean-out would be. I decided to go with the house clean-out. Just as Santos and his partner Antonio were getting started it started to rain, really felt bad that they were working in the rain but he comments that it was their job to help us with the emergency. They got the job done two and a half hrs later just before it got dark. I was very happy with the work and what relief now the plumbing is working again. I decided to have them back to work on our sprinkler system repair which I started months ago but never got around of finishing. Again, they did a great job. The two projects costed over a bit over $1000 but it was well worth it given how quickly they response and the very good craftsmanship. I will not hesitate to call Santos again for other plumbing jobs but hope not anytime soon. John

sven m.

05/12/2010 12:00:00 SA

Tub is backed up. Tried to snake it, plunger it, snake some more - nothing doing for 3 hours. Call FDSAD, guy comes out within the hour and using a 12 motorized snake had the drain cleared in 10 minutes. No small talk, which is how I like it. $81 and out. Very reasonable.

Rick K.

06/01/2010 12:00:00 SA

I have had a kitchen sink that has been getting slower and slower over the last few weeks until it went kaput over the weekend. I was impressed by the reviews I read on Yelp, so I called them around noon today (6/1/10). They quoted me a price and told me someone was in my area this afternoon. I booked and a guy showed up around 1:30, was both personable and professional and had the job finished and my drain happy by a little after 2:00 today. And the charge was exactly what I had been quoted. Worked for me!

Jim W.

11/22/2010

Called and requested someone to clear the drain from my toilet. They were here within an hour, snaked the main line and finished in half an hour. Great job, thanks Sergio. The work was completed for the quoted price from my initial phone call.

Janice B.

05/05/2011 12:00:00 SA

Horrible experience!! One man came unequiped, called a second man and together they still were unequiped. Finally they called a thrid man who had the good snake and should have been sent in the first place. $468 dollars later it was supposed to be fixed. Now I need to call someone again, but it will never be them. This is not a rant and it is all true. They came recommended by a friend, but I will never call them again.

Kim L.

9/29/2011

After multiple unsuccessful attempts to clear our sewer pipe by Cabrillo and American Leak Detection, I found these guys. They were able to get someone out within within the hour and he was respectful, clean and honest. Best thing of all was the price- $87 to snake the pipe, then camera was free! This was only a third of the cost that Cabrillo charged and they didn't even put the camera in! $15 Sewer and Drain found the issue and gave us an unbeatable price for repair. Don't go anywhere else for your sewer issues!!

Jim M.

3/30/2013

We discovered this afternoon (Saturday, of course) that water was not leaving the house through any route (toilet, shower, etc). Called $15 and, 45 minutes later, Steven shows up. He checked the property line cleanout and found that there was water backed up in it, which (I now know :) means that the clog was on the other side of the line, which means it's the city's problem. Note that he TOLD me this, as opposed to running his snake to the street and charging me full price for the call. Instead, he called the Los Altos utilities department and told them to get out here and fix it (which they did), and charged me $18 for driving up from San Jose. Sheesh. Did I mention this was a Saturday? Outstanding service! -- I almost hope that something really goes wrong with our plumbing some day so I can give these guys a chance to make some money. Highly recommended!

GR A.

10/24/2010

Playing Mr. Fix-it, I thought I could replace a leaky drippy shower valve. This easy fix turned into a major problem when the cartridge broke as I tried to remove it. Since it was late Friday night and my weekend plans looked to be going up in smoke, I looked to yelp for help and called $15 Sewer and Drain. Robert showed up within 30 minutes to tackle the problem. I was worried that he would not be able to remove the broken cartridge and that this little problem would be an expensive fix. Robert was persistent and eventually got that stubborn broken cartridge out. He replaced the broken cartridge, tested for leaks and cleaned up the mess. Robert saved my weekend and saved me from the wife laying the smack-down on my Mr Fix-it a$$. Let's just say, what she doesn't know won't hurt me.

S W.

10/31/2010

These guys are fantastic! We have used them for the last 16 yrs or more and have always had the best service. This last time, our water heater stopped working and we were sure we were going to need a costly new water heater. Thirty minutes after the company's plumber, Roman Bandy, arrived, he had diagnosed the problem, replaced the part and had our water heater up and running. This is the second time we've had Mr. Bandy come out and he always has done a thorough and efficient job. The staff who handles the phone calls and dispatching are terrific too. Aurora Bandy who handled our call quickly got us scheduled (even though it was a Sunday!) and even followed up to make sure we were happy with the service. Great service, great company!

Bob N.

01/11/2012 12:00:00 SA

Had a basic clogged shower drain situation, called them night before to schedule early morning appointment, got right on the calendar, called again in the morning to see if the plumber can come sooner, he came within half hour and it only took 10 minutes to clear the clog. The only downside is that I wish the first hour is prorated as well because I ended up paying $82.50 for 10 minutes of work. Regardless, he did a good job and I'm happy to have my shower back.

Frank C.

7/25/2009

At 10 on a Friday night my washing machine's drainage was coming out of my bathroom sink so I called $15 Drain (I said it was fine to come in the morning) and they came out first thing in the morning. Robert was very friendly and VERY efficient. He took care of the problem quickly and also fixed a couple of toilet issues as well. This particular problem was fixed for $81 most others are for $86. He was in at 8 and out by 9:20 or so. I've always had good service w/$15 Drain. Glad to know I can count on them.

jenn s.

4/14/2012

after using another drain service who warrantied their work, and didn't answer the phone for 2 days when i called within the warranty period, i gave up and called these guys. they came out in a very reasonable amount of time and snaked the drain from the roof after i told him the previous guy had done it from under the sink. very nice and professional.

Melissa E.

04/04/2010 12:00:00 SA

After waiting 4 hours for another plumber to unclog the main sewer line I called 15 Dollar and the lady was very pleasant and told me someone would be out within the hour. 25 minutes later Danny showed up at my door diagnosed a clogged main sewer line. He snaked it and about 1 1/2 hours later he was done and all my toilets were flushing and drains flowing. Danny only charged me for 1 hour of service- $129 Great customer service, too!

Tara T.

09/01/2012 12:00:00 SA

Integrity!

As I was getting to leave on a 2 week trip, my plumbing backed-up. I called $15 Sewer and Drain, and they said they would be at my place within 2 hours (and quoted me a price that was roughly half of what Roto-Roooter had quoted me). Within an hour Jim Smith arrived to take care of my problem. He determined that based on where the sewer hook-up was in the front of my house and where the city's tree was, that probably fixing the main-line back-up was the City's responsibility. He gave me the number for the sewer department for Santa Clara (615-2000), and while Jim waited, the City confirmed that, based on where the main-line sewer hook-up was on my property and where the City's tree was, that it was the City's responsibility and not mine. Yeah! Within 20 minutes the City's people arrived, removed a baseball-sized ball of roots form the sewer hook-up, taking care of my main-line back-up.

Jim Smith did not have to tell me that it was most likely the City's responsibility and not mine. He knew I was desperate to have the situation rectified, and he acted with integrity directing me to call the City instead of withholding that information from me and doing the job himself and charging me. If I ever have a plumbing issue again and it's not because of the City's tree, $15 Sewer and Drain will be my first call!

Mel F.

1/15/2013

We had a very unpleasant backed up drain situation at 11pm on a Monday night. I rang another highly rated, supposedly 24-hr place who didn't even bother to answer the phone. Then I tried Fifteen Dollar Sewer and Drain. The guy on the phone was completely upfront about the likely costs and did say that it would be cheaper in the morning. I could not wait. They had a guy out within about half an hour. Because we dont have a main-line drain entry point, he had to wait a while for a second guy to come out, but the whole thing was resolved just after 12:30am - not bad going! The price came in at exactly what I was quoted on the phone. I would most definitely use these guys again.

Ke E.

11/04/2013 12:00:00 SA

Water was backing up and spilling out of the hose all over he garage floor - everytime the washing machine drained. Called and made a specific schedule, the plumber was on time and he snaked the kitchen pipe. Tony the plumber was very helpful and told me to put a screen on the hose when the washing machine water drains so it catches all the lint. The price that was quoted when I made the appt was exactly what they charged me, standard fee of $83.00. Great customer service and would call them again if needed.

paddy j.

3/29/2009

Amazing service. They charged by the hour and I know that it would have taken a lot more from other guys. The work was very good quality, and they cleaned up a leaking pipe which was collecting water and dripping down into our garage. I would really recommend this business - which apparently has been in business since 1968. The $15 dollar account has nothing to do with their service quality. Apparently that was the price/hour in 1968.

david k.

03/09/2010 12:00:00 SA

I had a toilet that I couldn't plunge. I was wary of which plumber I would get after reading the yelp reviews. Lewsinski from $15 came out and did the job quickly and professionally. $85.60.

Candy L.

06/08/2011 12:00:00 SA

Robert came over within an hour and was able to unclog a huge root growth in our main sewer line. Another company was unable to clear the clog 2 days beforehand. Robert worked diligently, carefully & then cleaned everything up afterwards. He did an awesome job & with a great attitude - he really knows his job! I'm happy to recommend this company & especially Robert.

Grace Z.

11/07/2011 12:00:00 SA

Excellent and quick services. They showed up within an hour and fixed the problem. Will hire them again!

D. O.

8/28/2012

Standard problem - clogged up garage sink. $15 guys came in promptly on a Saturday afternoon, and finished the job perfectly within the hour.

Michelle H.

3/22/2013

They came out right away and he fixed the drainage problem in less then a hour. The price was very reasonable. We had another company out before 15 Dollar and they spent 2 hours walking around and never fixed anything. I would recommend 15 Dollar every time.

Hersh B.

01/08/2009 12:00:00 SA

I just had James Smith from $15 Sewer fix my problem in quick order. He snaked and cleared the line for $85. Then he had me run water and re-snaked the pipe for good measure. Previously, I had the Drain Doctor out 3 times for $148.50. One of their clowns sucked out the line with a wet-vac and dumped the sewage on the plants. Assuming this fix holds up, from now on my first call will go to $15. And, prior to reading yelp reviews, I never thought about tipping - but I did tip James- and will ask for him next time. Nothing like a Professional - with the right equipment. They also provided a 30 day warranty. Update 4/1/10 - No problems with line for over a year

Luis P.

5/19/2010

My whole house drain were all backed up. I called up $15 Sewer and Drain, and they were at my house within one hour. It took two hours and they were able to fix the problem. Tim and Eugene explained that I needed a clean out drain to be installed because the problem was with the city part of the drain. The city will not fix the problem until I install a clean drain out. They are very professional and explained everything, and I will always use them. I'm very greatful for Tim and Eugene explaining what I needed to learn so I can take care of city part of it.

Min Y.

12/14/2010

Antonio came promptly after we contacted the company. Our kitchen sink was backed up and no amount of Drano or snaking the pipe ourselves worked. He was courteous, competent and kept the work area clean. He was a true professional. We plan to contact him again to do some elective plumbing work in the next few weeks.

Linda K.

12/15/2010

This is the only company I have tried that gets the job done quickly and professionally. You get the price on the phone and no b.s., plus the price is actually cheaper than many rooter companies. My favorite guy is Santos Gomez. What a treasure he is. Courteous, polite, and knows what he's doing. If you need a plumber, call this company.

martha p.

01/08/2011 12:00:00 SA

We called $15 dollar sewer because we had seen the van in our neighborhood. I had twice cleared a back up with my snake but finally it became evident this time that it was beyond my snaking and plumbing ability. I called at noon and they were here at 2. The service man, Santos, was very diligent and did not give up until he found the problem. He was very professional and really stuck with it until he cleared the back up and figured out what was wrong. Based on the service we received, I would recommend this company to a friend.

T J P.

01/08/2012 12:00:00 SA

OMG I am SO grateful for Fifteen Dollar Sewer. We called this company on a Saturday night because our rental property's sewer began to back up into the bathtub, shower and toilets. Talking to the receptionist Aurora was a comfort because we didn't have the money to spend a lot & she was very understanding. We set up an appointment and John (one of their Plumbers) came out and fixed the blockage within 30-45 minutes. That amount of time was great for us since plumbers charge by the hour. This place has honest plumbers and they handle their business with integrity. We will use them again. GOD Bless you Fifteen Dollar Sewer & Drain

Heather G.

05/10/2012 12:00:00 SA

$15 Sewer and Drain came out in October 2011 to install a new water heater for our rental unit. They came promptly to fix the water heater, as it was leaking all over the garage. Everything was working well, but when we went to sell our rental unit, we found out that the pressure release valve was not installed to new code standards (our old heater was not subject to this code because of the date of installation). I called to resolve the issue with them. Not only did they come out the same day, but they fixed the problem at no cost, even though there would have been an additional fee for that part of the installation if they had done it initially. I would highly recommend them for their excellent customer service and their ability to resolve the problem for me quickly.

Seth R.

9/29/2012

Excellent service. I had a clogged main fri night. estimator was here at 7:45am saturday morning. Job DONE by 8:20am! Great service, great price.

Jackie M.

10/03/2012 12:00:00 SA

My sewer line was plugged up and sewage had backed up into the bathtub. I called 4 companies and $15 Sewer and Drain were the only ones that would come out that day. This was during the week mid day. The plumber arrived in an hour and had everything fixed in 45 minutes. He was professional, courteous and cleaned up the sewage spilled on the yard and sidewalk. I was only charged $88. I had expected to pay about 3 times that much. I can highly recommend this company.

Michael C.

05/11/2013 12:00:00 SA

I called on Saturday afternoon and a plumber was at my door 45 minutes later. I had a clog in my main drain out by the street and Benny was able to clear it in 30 minutes using the clean out on the side yard. He ran the machine through the pipe several times to make sure it was clear and was gone in less than an hour - all for the $88. first hour charge I would highly recommend them.

Anne B.

5/19/2015

Fast, friendly service and an honest approach. Since my 1950s sewage system had not had a problem in a couple of years or so, I had a feeling that as soon as my household was up to ten people, including five overseas guests, something would blow sooner or later. And sure enough, 8:30 p.m. dishwasher waste started filling the downstairs bathtubs and leaking out from under the toilet! Last time this happened, I called about five places before I finally got a reasonable response, but this time my handyman recommended $15 Sewer & Drain. And I was not disappointed. Robert arrived within an hour, actually listened to my diagnosis and direction (I was heavily involved in the design and construction of an addition to the house several years ago, and know the ancient part of the sewage system quite well), and advised appropriately. All it needed was a good snaking - no cameras, no redigging the mainline, no expensive cleanouts installed, no power washes, no other expensive and misleading services which many of the other outfits will try to confuse you with - and we were good to go. Highly recommend, and will definitely use next time!

Nick M.

11/23/2009

First time in a long time that we needed a plumber. Looked on internet and the yelp reviews were so good that I had to call $15 drain. Wasn't disappointed, plumber, named coincidently Nick, fixed my kitchen sink drain problem in no time. Offered a lot of suggestions on how to prevent clogs in the future. $81.50 is a reasonable price these days for such fast courteous in home service. Do recommend and will use $15 drain again. By the way, $15 for drain service was reasonable back in the day when you could rent a motel for $6.

Cliff W.

11/12/2011 12:00:00 SA

My down stairs toilet backed-up and over flowed, a home owners worst night/day-mare. I wanted to get it fixed fast and at a fair price. I used Google.com and then Yelp.com to find a plumbing Co. that had a good number of positive consumer reviews. The result, for me, was $15 (Fifteen) Dollar Sewer & Drain Service- 408-279-1515. I called and about 30 min.s later the plumber, Christopher, knocked on my door and solved the problem within the hour at a very reasonable price. I will always use their service.

Ron E.

7/24/2012

I live in a three unit apartment in San Jose. The entire plumbing was backed up, the management called Fifteen Dollar Sewer & Drain they came over and cleared out the main line including our bathroom tub and sink. Within two months the kitchen sink was backed up. I called to see if they can come over to clear out the sink and was charged $85 additionally from the amount was paid previously. Their prices have gone up from the basic rooter clanking of $65 to $85 for the same service. The $15 dollar for service call is just a hook. So I finally called Mr. Rooter Plumbing which don't advertise as being cheaper than other services but in fact they are a better overall deal for the work they do. I was charged only $65 total for kitchen sink clean out much less than the guys at Fifteen Dollar Sewer & Drain.

Dishant B.

03/02/2009 12:00:00 SA

I had my drain pipes clogged. Tried plumbing gel, plunger, then tried 25 ft snake. The clog was further down. I bought 50 ft snake from homedepot, the reach was getting too tight. I was getting too tired after 2 days of trials. Came to yelp through yahoo search, read the reviews about Fifteen dollar sewer, called them. They mentioned on the phone if there is access to main sewer line outside the house, they would charge 85$ per hour, if not 175$ per hour. I was little concerned since I didn't know if I had an access. Suddenly remembered about a big pvc bolt in the front yard, hoped it was it. The guy came, inspected at clogged bathrooms and toilets, heard my efforts so far, inspected the access point on the front yard. He used the powerful electric snake to unclog bunch of vegetable wastes debris at the access point. With 20$ tip and a 85$ charge I could finally shower after 2 days! If you dont know what you're doing, better call these guys. I recommend them.

Maria M.

11/11/2009 12:00:00 SA

Called Fifteen Dollar Sewer & Drain in the morning and requested to get someone to come out to my house around 5pm. Unfortunately they schedule in blocks, so a tech would show up to my house between 4pm - 6pm, but that's ok. A tech showed up about 4:45pm, not too bad. My bathtubs were backing up, and I figured that it was the tree roots in the mainline again. The tech checked it out, but found nothing wrong with my mainline. He asked to see my tub and I asked if it was going to cost extra, but he said no. I'm always parnoid about hidden costs or surprise charges because I had a bad experience with a different plumber, so it never hurts to ask. Anyways he brought his electric powered snake. He quickly snaked both my tubs and pulled out gobs of hair and junk. Gross! I even have those hair catching drain plugs, but I was grossed out by the amount he pulled out. It took him about a hour to get everything done and charged me like $81.50. He didn't upsell anything, just straightforward get the job done kind of attitude and that's the way I like it.

sara c.

06/03/2009 12:00:00 SA

iam more or less reviewing the rep that helped me.... i am unimpressed with the prices, but i have also seen worse prices else ware..... but i am impressed with the service rep that helped me out. her name was aurora and she was like i said very helpful and courteous.... it was so nice to deal with a real person.... very helpful rep