I've had several positive encounters with this company spanning many years, but today I am motivated to post about a particularly remarkable experience. We are selling our home so we were subjected to the ubiquitous home inspection. The findings surprised me when it was indicated we had several areas of substandard flashing around vents and chimneys. We had a minor leak in 9-14 around one of the chimneys, the first problem in the eleven years since our new roof was installed. Sunvek came out, after our warranty had expired, determined the cause, and made the necessary repair at no charge. They even replaced a couple of broken tiles from a supply I had retained all these years in my storage shed. In addition, a general inspection was performed that made me feel confident things were in order for any future buyer. Now, another contractor evaluates the roof as a follow up to the home inspection, takes liberty to expand on what was needed to satisfy his own pockets and gives me an estimate of $750 to complete the work. The guy has no idea that I had the Sunvek inspection done only 7 months earlier. I smelled a rat, and told the guy as much. I also complained to my realty company, who sent the idiot out. I called Sunvek, presented them with the home inspection report, and waited for their evaluation. The owner personally came to the house today. He admitted the vents needed updating, made the repairs, and then double checked all flashings, etc., finding no deficiencies. He said he would write a report to the general inspector and guarantee the roof to my buyer. The charge for this service? A donation to the company coffee fund. I gave him all the cash (less than $100) in my wallet, and we were done. This is a remarkable example of customer service. Especially since I represent no future opportunity for business. I hope by posting my experience I can pay it forward with gratitude, and that Sunvek will acquire a customer from someone reading this.