My wife and I went to the Maricopa County Home & Landscape Show on 7/17/22 and visited the Armoured Construction table since we were looking for a company to do some assorted jobs, including hanging a new front door, installing a backsplash in our kitchen, and installing tile in four bedrooms and a small office. The people at the Armoured table were essentially placeholders--they were there to hand out cards and pamphlets but not to discuss jobs or talk in any detail about services; apparently, the brains of the operation--Roberto--wasn't at the Home & Landscape Show on the day we were there.
The booth attendees were at least able to confirm that Roberto did all of the jobs were were interested in so we took a business card and a 10% off flyer.
I called Armoured on 7/18 and spoke with Jennifer who said Roberto had just left the office, but that she'd have him call me. Roberto did leave a message the next morning. I returned his call, described my projects and he confirmed he could do all of them. Robert said he was driving, but that as soon as he got to his destination, he would check on the price of a door installation and give me a price right away since the door size is a standard, 36 x 80, and there was no need for Roberto to see anything in order to quote me a price. We then agreed he would come to my house on Friday, 7/22 at 10 a.m. to discuss my other projects, and he asked me to text him my address, which I did immediately after our call. My text included my address, confirmed the time/date of our appointment, and included the following: If, for any reason, you can't make it, please let me know.
I never did receive the promised quote for hanging a new front door, and 10 a.m. on Friday, 7/22 came and went without Roberto showing up, calling, or texting to let me know he wasn't coming over. Basically, I was ghosted.
I waited 24 hours before posting this review on the off-chance Roberto would realize he'd piddled down the front of his pants by missing our appointment without so much as a call or text, thinking maybe an emergency had come up and I'd get an apology and a request to reschedule. But, I've heard nothing.
Reliability is important, and I have a hard-and-fast rule when hiring contractors for ANY job: IF THEY'RE NOT GOING TO DO WHAT THEY SAY THEY'LL DO WHEN THEY SHOULD BE TRYING TO EARN MY BUSINESS, THERE'S NO REASON TO BELIEVE THEY'LL DO WHAT THEY SAY THEY'RE GOING TO DO ONCE THEY HAVE IT. Needless to say, Roberto and Armoured will never have my business, so the 10% off coupons Armoured was handing out at the Home & Garden Show were worth 10% of nothing.