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Option One Plumbing & Rooter - Phoenix

Option One Plumbing & Rooter - Phoenix

Plumbing Service
Phoenix AZ
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Description

Homeowners and businesses will, at some point, have to call a plumber. When the time comes and you need a plumber in Phoenix, we are here to serve you 24 hours a day 7 days a week.

HISTORY

Why choose Option One Plumbing & Rooter? When you choose Option One Plumbing & Rooter, rest assured you're getting a high level of service at a great price. Here are ten reasons for you to call Option One Plumbing & Rooter today. Respect for your time: You have a busy schedule, so choose a plumbing company that respects your time. You make an appointment, and we will stick to it. FREE estimates and second opinions: Our estimates are always FREE. We have saved our customers hundreds and sometimes thousands of dollars by providing them with a second opinion. We have technology and solutions that other plumbing companies don't have. We will provide you with options that may save you money and inconvenience. 24 hours, 7 days: Option One Plumbing & Rooter is fully licensed and insured for your protection. When it comes to great service, great price, expertise and the latest technology,you can rely on Option One Plumbing & Rooter.

ABOUT BUSINESS OWNER

I have been in the plumbing business for well over 20 years now and found that if you just provide a good service at a fair price you will thrive. We have done just that.

SERVICES

Drain Cleaning, Pipe Repair, Toilet Repair, Garbage Disposal Repair, Water Heater Repair, Toilet Installation, Pipe Installation, Water Filter Services, Bathtub and Shower Installation, Gas Line Services, Leak Detection, Sewer Services, Emergency Services, Sink Repair, Bathtub and Shower Repair, Faucet Repair, Faucet Installation, Water Heater Installation, Sink Installation, Backflow Services, Drain Installation, Virtual Consultations, Septic Tank Services, ,

Reviews

Nancy C.
Nancy C.
3/30/2023
We had a plumbing emergency. Everyone was so nice from the original receptionist to the plumbers. Got here with in 15 minutes. Fixed the problem immediately. Devon explained the issue thoroughly and gave us a list of options for the future. Very trustworthy and didn't price gouge. The best!
Jamie A.
Jamie A.
3/20/2023
It's all in choosing the right company!
I had a warranty company come out for a leak in my wall and they were out here for an hour and 15 minutes and never called or came back for the job .
I went on Yelp and chose Option One Plumbing for their 4 1/2 star rating.
They got right back to me and set up an appointment the same day .
Their Tech Tim was courteous and gave me three options to best fit my financial situation. I should have called then first.
Jamie Avalla
​
Obese T.
Obese T.
1/26/2023
My family has been consistent customers of Option One for more than 15 years because their service is reliable and they don't play games with my money or my time.

If you have a plumbing issue, whether large or small, trust me that the work will be correctly done the FIRST time!
Joanne A.
Joanne A.
12/30/2022
Sammy saved our New Year's Eve! I am
hosting a party for family and friends tomorrow and went into a panic when the kitchen sink started to not drain (just my luck)!

I am in full prep mode with cleaning and cooking and it's not ideal for the sink to be giving me so much trouble.

Sammy got me onto his schedule (despite being so busy) and made it happen!

He's personable, engaging, and walked me through the entire process!

Thank you Sammy!
Matt M.
Matt M.
4/13/2023
Great service, very nice and professional plumbers. Came to my home within 2 hrs of my call. I will definitely use Option One again.
Joe D.
Joe D.
3/31/2023
We had an issue with tenants that were complaining that water was backing up into the shower consistently, we called Option 1 and they were there that day, had all of the tech to diagnose the issue and had the problem fixed that same day. They were professional, fast and reasonable with the price. They're plugged in the phone as the only plumber I'd call!
Rosemary S.
Rosemary S.
4/14/2023
Amazing service! Absolutely loved Fernando and the job he did. Was right on time and got everything fixed very quickly! Just like brand new. Fernando was very professional and friendly! Thank you so much!
Frankie A.
Frankie A.
04/10/2023
Contacted Option One with some issues I was having with my toilets. They sent me Fernando, and I must say, the service was A-1!! He was very thorough with his service and took care of the issue with great ease. Would definitely recommend them again and would definitely request Fernando as well!!
Aubrie H.
Aubrie H.
12/29/2022
The driver in Tempe from the US60 to L101 NB did not treat people on the road like gold. The driver closely road peoples bumpers, then proceed to cut across the gore area leading the L101 ramp. Multiple cars had to slow down incredibly fast and swerve to allow the van in.

Don't drive like a mad lad in a company van.
Carmen A.
Carmen A.
04/10/2023
Contacted Option One with some issues I was having with my toilets. They sent me Fernando, and I must say, the service was A-1!! He was very thorough with his service and took care of the issue with great ease. Would definitely recommend them again and would definitely request Fernando as well!!
Amanda A.
Amanda A.
12/30/2022
My kitchen sink has been an absolute nightmare since I've moved in to my own two years ago! It finally gave out on me (the day I was hosting 10+ guests in my home for New Years Eve).

Sammy saves the day! He squeezed me into his already busy schedule and arrived at my home (with hours to spare).

He fixed my sink, had affordable pricing, and was incredibly kind!

Sammy is the real MVP! 10/10 recommend!
Alex M.
Alex M.
12/14/2022
They completely misdiagnosed an issue in my house that would have costed me $4,000.

I called about having a plumbing vent clog for my kitchen sink (gurgling,  sink draining slowly) and the plumber who arrived did not seem knowledgeable. Before he actually listened to what I was saying about a clog in the vent, he tried offering me coupons for a water heater and garbage disposal replacement.

I had to ask him to snake down the vent only if he could get past the 90 turn in the pipe (my 25ft snake couldn't). After snaking, he told me he couldn't get passed 15ft and he noticed mud in the vent. He diagnosed a corroded cast iron pipe and quoted me over $2800 to open an exterior wall to fix the vent pipe and fix the pipes under my sink (Cost doesn't include brick and mortar repair + drywall). He couldn't give me concrete evidence as how that material could get in the pipe and seemed to be guessing.

I called a different plumbing company to get a second opinion and found out I'm actually on plastic, not iron like Option One said. All I had was just a clog. Total cost was $500 to unclog and fix my pipes under the sink.

Option One almost made me open up a wall for something that wasn't broken and then made me pay $133 to run a snake with no solution or evidence supporting their diagnosis. They are only interested in up selling.
Lynne C.
Lynne C.
01/07/2023
This is my 2nd time using this plumber and they are awesome! I just can't say enough good stuff, and Robert was amazing!
Doniesha M.
Doniesha M.
12/23/2022
Fernando was very informative and kind.
He fixed our broken sink quickly and efficiently.
C C.
C C.
03/05/2023
Option One Plumbing & Rooter -Phoenix experience was a blessing!
They were NO SHOWS...
Drew M.
Drew M.
11/14/2022
Extremely nice service. Got back to me in 4 min on Yelp. Same day quote and extremely honest and up front.
Great team and company. Andrew was polite and extremely professional in my house with our two kiddos.
Thank you!
Heather S.
Heather S.
01/05/2023
Option one plumbing was so quick to respond to my needs. My tech Sam was so nice and helpful and got the job done in a timely manner. I Would definitely recommend to anyone needing plumbing services done.
Alisa H.
Alisa H.
12/21/2022
Sammy did a great job on our disposal replacement for our kitchen disposal thanks for
Erik K.
Erik K.
1/19/2023
Option One Plumbing was great, they were able to make an appointment the day and time I needed this week, which was after hours. Fernando was very helpful and explained my plumbing options and what I need to consider to keep my lines clear in the future.
Juanita D.
Juanita D.
11/22/2022
Our garbage disposal was leaking thought it would be a good idea to get someone out to check it. Sure enough it needed to be replaced. Fernando was knowledgeable and quick at giving us options and replacing the unit. I would definitely recommend Option One...
Jozlyn F.
Jozlyn F.
11/30/2022
Great plumbing company and great service! Very responsive and attentive! Ask for Sam! Will definitely be using this company again! Thank you Option one!
Rebecca S.
Rebecca S.
11/26/2022
I live in a 55+ community and am widowed. Technician Eddie did a good job, but when he brought out Tim, with the camera, to scope my backup issue, Tim tried to BULLY me into having them put a clean out line in for $4,000.00.  He said no clean out line, no service.  I was fortunate that the property management company came up at the same time with another plumber who resolved my issue. When Tim realized he could no longer bully me, he stormed off and drove away when the other plumber called him on his
sh__ __!
Jacob A.
Jacob A.
11/15/2022
Extremely responsive, set up same day appointment. Time slot came and went, no one showed and no notice about the delay / absence. DO NOT trust them at all or the reviews. We will be without water for another day when there were plenty of other people who answered as well who would probably follow through on doing their job. Not Option One! Option One for sitting around and waiting for no one to show up and nothing to get taken care of. 5 stars for that for sure.
Jason S.
Jason S.
11/14/2022
Great service, super prompt, and courteous. Highly recommend! Andrew was awesome!! They price was fair and very up front.
Ken P.
Ken P.
01/05/2023
Totally recommend. Great service & Sammy was awesome & got us back up & rolling.
Essen O.
Essen O.
02/03/2023
Our shower temperature was either was freezing cold or scolding hot.  Fernando provided great customer service by identify the issue, found the the part and got us back on track.
Eamonn M.
Eamonn M.
11/03/2022
Fernando was great. Super professional and informative, and really friendly. Although the price is steep for the fix, and I'll likely not use them for this particular job. I will highly consider them for other projects and repairs. Thanks Fernando!
Sherry H.
Sherry H.
11/02/2022
Fast, friendly service fair pricing. No trip fee and he was able to instal our parts on the spot. Thank you for installing the new sink and faucet!
Joe B.
Joe B.
12/01/2022
Sammy helped clear out our clogged up kitchen sink.

great service
Joe L.
Joe L.
11/02/2022
Great service Fernando was quick and did an exceptional job  the service was great and would highly recommend this company
Tamara R.
Tamara R.
03/02/2022
NO NO NO.$$$$
Way too expensive .. my inspector said it would be a quick fix.
Replace combination t under mobile homeChip out around laundry lineCut section out of main lineBand on new combination t 5 year warranty on parts and work.
(It only needed to be cut and banded.)
For this they quoted me $2,500
I've already had three other estimates and the highest was $520. I only got another estimate because the other plumbing companies wanted me to wait another week.
The technician did not listen very well because he came out and said this correct.. and flash me some pictures. I said no that is not what you're under there for completely other side of the house...that tells me he doesn't know what he's doing to begin  with. And he did not listen to anything that I told him that tells me he's looking to sell me something I don't want.
He tells me what he has to do which is what my inspector had said needed to be done. then tells me he doesn't know the price  has to ask the pricing guy that means that the technician is not knowledgeable enough to know how much it cost ... And the price guy is there to rip you off ..then quotes me $2,500 . This is completely unrealistic I just had my whole house re piped  with PEX and at that time they quoted me $1,500 . To do all of the drain lines new and all the main lines to the septic. This company option one..wanted $2500 for a repair that should be under $500. I do not recommend this company.
Unless you have money to throw away. Or you prefer someone who doesn't listen to you when you tell them why they're there in the first place.
No no no do not go with this company.
Justin A.
Justin A.
01/06/2023
Sammy was very experienced and was able to fix the issue with the plumbing my old house had. Will define Lott use Option One again.
Ty P.
Ty P.
11/07/2022
Robert was super helpful and knowledge - he gave great advice and was able to come out and help with several issues and my limited knowledge in short notice! Thanks for your help.
Eloy R.
Eloy R.
01/11/2023
Sam provided Great overall knowledge of my home needs and provided various solutions to meet my needs
Geo T.
Geo T.
1/25/2023
Fernando and Tim were great. Very reasonably priced and did great work. Provided me with various options to fix my water heater.
AJ M.
AJ M.
01/06/2023
Fernando was the man. Got our sink running like a dream! Quick and easy!!!!!!!!!!!!!!
J D.
J D.
01/07/2022
I had a clogged drain in my kitchen sink that I couldn't unclog myself after trying everything (garbage disposal overload issue). Option One offered the lowest price to come out and fix. The person taking calls and scheduling was very polite and professional and he was able to get someone here quickly. They use an automated alert system to keep customers informed of appointments, etc.

The plumber actually texted when he was nearby to let me know he would be arriving shortly, he was super polite and thankfully did not object to me asking him to wear a mask. The best part... because the issue was resolvable with just a plunger he said there wouldn't be a charge. I was dumbfounded. At a time when customer service (literally everywhere) seems to have gone down the drain (no pun intended) this kind interaction has restored my faith in humanity!

Needless to say, I know who I'll be calling next time I have a plumbing job (and I have several coming up), and recommending to everyone I know!

Option One ROCKS!!!
Arthur B.
Arthur B.
1/16/2023
Fernando, came out today and did a great job on fixing our garbage disposal issue. He was very professional and educated us on how the new disposal works. I definitely recommend Option One and if you can pick a representative to come out I would ask for Fernando. 5 starts I give the service today
Carl C.
Carl C.
7/18/2022
Tim and Sammy were very helpful and friendly. They replaced some pipes and valves for my washer. They did a great job! Highly recommend Option One.
Thomas T.
Thomas T.
01/09/2023
Andrew was super responsive, friendly and resolved our clogged drain within a matter minutes. I would use Option 1 and Andrew again.
Danielle S.
Danielle S.
01/06/2023
Fernando was very efficient and helpful! Highly recommend using them too! Thank you!!
Angelica A.
Angelica A.
1/25/2022
Sammy responded on time
Located the problem, and made the repair on the same appt. He was courteous and professional.
Thank you Sammy
Isaac S.
Isaac S.
09/09/2022
Customer service is job 1 for them . Great company leadership teamwork and understands the customers needs
Brian B.
Brian B.
11/02/2022
An Option One technician came out last week to look at my tankless hot water heater because it wasn't making hot water. When I called to make the appointment, I assumed that someone would actually look at the unit. The technician, I believe his name is Sammy (?), asked me a few questions about the age of the unit, the last time I had it serviced, and which error codes were coming up. After getting the answers to these questions, he informed me that I would need a new unit.
I would need an entirely new tankless water heater ($4,700+ according the him) because this one was all done. He told me that the inside of it was full of sediment and wouldn't function anymore....he never pulled out a screwdriver or anything - he never took the front cover off of the unit or looked inside!! I even asked him if he was going to look inside the water heater, but he said he didn't need to. He just knew it was done. He spent more time writing up estimates for new units and warranties than he did looking at my water heater.
After he left me with some options  for new water heaters, all about 25% more than others charge, I called another plumber (Service Plumbing Co.) who came over a few days later, spent about 20-30 minutes actually looking at the unit, cleaned one of the sensors, and got it working again. Hot water!

If service technicians aren't even going to take the time to service then what is the point of sending them out?
Option One should be option one hundred.
What a waste of time.
Rebecca Z.
Rebecca Z.
12/16/2022
Technician went to my property to diagnose a potential leak. The tenants were not there, so the technician couldn't enter the house to diagnose. He spent an hour (or more) to check everything he can check outside the house, running water, check sprinklers, etc. He gave me very professional recommendations and possible reasons for the leak, and explained things very well. Good manner, professional, and complimentary first visit.
H V.
H V.
12/14/2022
Sammy came out  and replaced our toilet , water heater, & fixed a pipe in the wall that was leaking. He did an amazing job will all his work and in a timely manner. I would recommend Sammy and option one plumbing for any plumbing needs you have . Very personable and kind!!
Mike P.
Mike P.
5/28/2022
Sammy was great.  Would definitely use again and recommend for any future plumbings needs or issues
Carolyn R.
Carolyn R.
12/14/2022
Terry R arrived right on time and got the work all done. He is very experienced and I trusted his recommendations. Overall a great experience.
Robert W.
Robert W.
11/17/2022
Somehow managed to jam up our garbage disposal and could fix it ourselves.  Contacted Option One and asked for a tech to come out the next morning.  Appointment was scheduled and confirmed, Fernando also texted  a half hour prior to arrival.  Good fellow that Fernando.  He quickly fixed our disposal, explained what he had done, and helped with a couple of other potential future issues.  Great service, I will certainly call them in the future if needed.
Justine D.
Justine D.
11/01/2022
Tim came to service our home after 5 pm on a weekday, and we could t be more thankful, as we had no water! He showed up in a very timely manner and was extremely friendly. The price was very fair and the customer service was outstanding. I will definitely be contacting Option One Plumbing for all future issues! Thank you.
Bonnie B.
Bonnie B.
11/04/2022
Fernando and Tim are fantastic. Very thorough and experienced. Will always use Option One with Fernando and Tim.
Grady A.
Grady A.
10/03/2022
So my first call to option one they forgot to add me on the schedule which I was fine with but the plumber they sent literally told us he didn't know how to work on our heater. I requested a new plumber and they sent the same exact guy who once again did not know what to do but told us an electrician was needed. Electrician came out and said the breaker was fine and that it's a water heater problem. So not only did these guys take $200 on service calls they never actually found the problem. Thanks
Hemerson M.
Hemerson M.
8/23/2022
Great job replacing a bathroom handle that had been leaking for a day. They came to my house gasta en replaced it immediately.
Sharon B.
Sharon B.
6/21/2022
Had a leak under sink. They came next morning and fixed it right away.
Tim was very nice and professional.

Thank you
Shane M.
Shane M.
3/31/2022
I have dealt with a lot of plumbing companies and service companies. But dealing with option one plumbing was so easy and nice. The service repair guy that came out his name was Deric great guy good attitude walked me through everything that needed to be done. So if you're looking for a plumbing repair place option one is your bed to go with. Would definitely recommend to a friend and will definitely use again if needed. I just want to say a big thank you to everyone at option one plumbing for being kind patient and caring.
Katniss S.
Katniss S.
11/14/2022
Andrew came out to give me an estimate on replacing my sink. He was communicative and considerate. He even wore shoe covers in my house. He provided me with some valuable information on the water pressure coming into my home and a referrals for my quartz countertops. Thank you Andrew.
Hillary T.
Hillary T.
10/21/2022
My sewer went to crap, no pun intended and option one was there the next day, negotiated fairly and started and finished the job by the following day. The work in the yard was amazing, I have a lot of trees and plants and nothing got disrupted I was very thankful for their meticulous work.
Richard F.
Richard F.
06/06/2022
Option one is the most honest and high quality plumbers I have every dealt with.  This is the only time in my 41 years,  that I felt like the plumber wasn't trying to rip me off.  They go the extra mile to win your business and are very affordable.  These guys are the only plumbers that I would recommend to my friends and family.
Michaela C.
Michaela C.
11/29/2021
When you are scared to flush your toilet, there's only one place to call - Option One Plumbing. This is my second time contacting Option One for a different problem.

Derrick came out and was super friendly and accommodating. He noticed the problems I was having and understood that I had already taken a day off from work just to resolve this issue. He knew I needed someone to check the line, so he called Timothy to come out and run the camera through the pipes. That's when we found a massive pipe that was catching the debris and blocking the pipes.  It actually looked like someone had stuck a toilet augur in the line and it was stuck. Unfortunately, they had to dig it up and get it out in order to allow for the water to flow. Timothy used the camera and detected the additional problems that the line was having. He was able to locate the major concerns and problems that I need to repair.

Unfortunately, due to deferred maintenance, I will have to make additional repairs to the pipes, but I was thankful for the thorough investigation. It also helped that Option One had resolved a previous problem and kept records of the work that was already done.

Derrick turned the backyard into a massive dig! When I came home from work, I couldn't believe what happened. Luckily, we were flushing and flowing in no time!

I just wanted to say thank you to Derrick and his team for their hard work!
Donald S.
Donald S.
11/28/2021
Did the work quickly, efficiently, and at a reasonable price.  I'll
remember to use them again.!
Stephanie P.
Stephanie P.
08/10/2022
I've been using Option One for a few things around the house now, so I decided to go with them again for a big project that requires toilet replacement and would cost $2000+. However,  the crew did not show up at all on the day of the service without any call/updates. So I had to call the office for an ETA. At first, they couldn't find my name, my appointment or any record of the services done at my location. Then later on, they found the appointment, but the tech informed me that they got held up at another job all day and won't be able to come out at all. So they had to reschedule me for another day, which throws off my schedule. I work in healthcare so it's very hard for me to get a day off to be home, but the office/tech did not even bother letting me know the situation until I gave them a call. The lack of professionalism is very disappointing. Unfortunately after this project is over, I won't be recommend this place to anybody.
Kevin B.
Kevin B.
2/23/2022
I have used this plumbing service twice now.  Back in 2015 and just last month.  Great job, very reasonable prices and professional staff.  Thank you Option One for coming to my rescue - you have a customer for life!
Karen D.
Karen D.
2/24/2022
I am happy with Adam who arrived within the time frame and the price was as quoted. He was kind, quick and knowledgeable. I have a home warranty and refused to use it as they only send 1 & 2 Star rated suppliers. Plumbing is too important to leave up to chance!  I will use Option One for my future needs and the needs of my clients (I'm a House Mgr).  Thanks Adam!
Allen S.
Allen S.
1/22/2022
Their quote We can get a technician out today 3-5, there is a weekend fee of $150 plus the cost of service $185.00 sooo  $335.00 to install a faucet. They lost me at the weekend fee.
Dann C.
Dann C.
1/20/2022
These guys showed up, spent about 2 hrs on the roof.  Presented a bill for 2x the amount advertized.  I showed the guy with the bill that the clog had not been cleared.  He went on to try to get me to sign up to replace my whole system for $13,000.00  Based on this experience, I'm calling the cops.
Cheyenne J.
Cheyenne J.
11/07/2022
Robert was amazing. He responded to us quickly. Got the job done quickly. And answered all of our questions about the issue plus more.
Lindsey R.
Lindsey R.
10/07/2022
David was our plumber today and he was amazing super kind and quick! He was very communicative on how much the process would cost and was very thorough in his explanation of the issue. 10/10 would use option one again! Also the lady who answered the phone was extremely kind and helpful as well!!
Kaleb R.
Kaleb R.
10/06/2022
First time using this company. They were very professional. They arrived on time and handled the issue with ease and a very fair price.
Ray M.
Ray M.
9/17/2020
Hello Larry, please look at this invoice.
The technicians name was Jason!! He was fired after this!
I guess you may want to check on things before offering a explanation that's false!!
Wendy W.
Wendy W.
07/11/2022
Timothy was awesome. It turns out I had 3 issues I walked him thru and he explained them all to me thoroughly and it turns out I didn't need anything fixed. I guess we ended up with a free consultation. He was very friendly and knowledgeable.
Kellen B.
Kellen B.
06/09/2022
So this company came out to clear an blocked sewer line, after they cleared the blockage they told me that they needed to camera my main sewer line under the house, shorty after they finished there plumber turned into an sales person and tried to sell me on replacing an main section for the tune of 8k dollars. So I went out and got an second plumber to come out and look he told me there's nothing wrong with main sewer line. So option one was trying to upsell me on an repair that wasn't needed.
Michael P.
Michael P.
9/13/2022
Tim came out and did a great job at diagnosing my problem. Within 30 minutes he knew what was going on. Grade A service!
Wendy T.
Wendy T.
7/27/2022
This is a great company!  It's the third time I've used them for different issues over the last year.  Everyone is so friendly, super prompt and flexible.  They are my go to for sure!
Jude J.
Jude J.
10/17/2022
Option One Plumbing & Rooter did a great job with our kitchen drain. They were on time for the appointment and were reasonable with the amount charged.  Would recommend them to anyone that has a drain problem in their home!
Matt L.
Matt L.
11/17/2021
So lucky to find this business!  They responded immediately and set up a time and resolved the problem that day! I was able to pay with my preferred payment option.  I appreciate this business values professionalism, as they were on time, respectful of my home, and my family.  I would recommend them to everyone, I know I will be call them for my future needs.
Rodney P.
Rodney P.
9/27/2022
Kitchen faucet needed to be replaced. Option One showed up when promised, gave me options and fixed the problem. Very satisfied customer
Crystal F.
Crystal F.
8/15/2022
Isaiah was a trooper and did not give up! My dishwasher was coming up my bath tub in my front bathroom and I have 2 additional bathrooms in the back of the house. Unfortunately, my line is up on my roof. That being said, he snaked the lines who knows how many times and everything is in great working condition. Thank you so much! You have a customer and excellent review for anyone I know that needs a plumber!!!!!
David J.
David J.
12/22/2021
Ended up costing us more because it wasn't a simple toilet clog but a mainline. But the increase was reasonable and probably lower in price than many companies. Andrew and his trainee were professional, efficient and informative of what was needed. They made sure things were flowing well before they left. Just observing Andrew train you could tell he's been doing it for quite some time. And he's been with Option One the whole 10 years. That says something about him and the company. Second time we've used Option One and we will use them again.
Brett B.
Brett B.
10/27/2021
Option 1 is the best in the business. As a landlord, I own several homes, some of which are in historic districts with older plumbing, and have used many different rooter companies. A few months ago, Derrik at Option 1 showed up to tackle my blockage problem that one of those hero rooter guys failed at the day before. Derrik was both professional and very persistent until he saved the day.

Today, I had an unrelated but complicated sewer blockage and my go-to is now Option 1. Derrik showed up again and had to tackle it from two different points to fully clear the line. Persistence, Professionalism, with some tricks up their sleeve I had not seen before: that's Option 1.
Sam Q.
Sam Q.
4/16/2021
Honestly, I would NOT trust this company. Go elsewhere. I asked for a quote for removing a water heater. We had an extra one that was old in an upstairs closet that we just don't need. I asked 6 different companies for quotes and this one was by far the highest. Just over $1200 for REMOVING the water heater only. I have gotten quotes for replacing it that were lower than that. When I asked about the price because it seemed off, they said it was because it was upstairs and they would have to drain it. Well so did everyone else who gave me quotes in the $300-$700 range.

I'm not sure if they do this to everyone or if they just saw that I was young female who likely didn't know any better. Don't let them take advantage of you.

The technician's name was Robert.
Ben K.
Ben K.
2/26/2021
I called after hours and got a call back as soon as they opened the office.

Hunter came out, was pleasant, courteous and efficient.

Great service!
Praphon P.
Praphon P.
11/23/2021
Great service and will call again if I needed help. Devin and his crew are awesome and they help clean up and remove the damaged faucet from property.
Ellen M.
Ellen M.
01/06/2022
We used Option One Plumbing last year when we had to have all under-slab sewer pipes replaced at my mom's house. They worked every day for a week  (weekend and Thanksgiving included) to get the pipe replaced. That job was strictly the underground job. On New Year's day found my mom's bathroom sink not draining. I called Option One again. The first tech not able to snake. It did require more work but they got the job done and everything back in order as quickly as possible.
Mechelle B.
Mechelle B.
01/05/2022
I have several properties and have used Option One Plumbing a few times now. I've been very happy with their service every time I have used them. The tech's are always professional, their rates are reasonable, they communicate well and are on-time. I highly recommend using Option One.
Hasan T.
Hasan T.
08/12/2022
Sammy F gave us an estimate (including a senior's discount) and made good efforts to stay within the estimate by salvaging/re-using existing parts. He was very courteous and explained steps well as he worked on it. Very satisfied.
Alexandrea T.
Alexandrea T.
9/20/2021
This plumber came out right away. But the price that's was estimated was not fair nor reasonable. They were going to charge me almost 2,000 for a new water heater. I searched around and almost every other company charged half of what this company was going to charge me!! I was able to get my water heater replaced for $900.00 save your money and shop around.
Swanand I.
Swanand I.
04/04/2021
Great job by Derrick!
Had an emergency of sorts this morning when we had a leak in the toilets and had to shut off mains.
Ashley, the customer service lady was helpful in setting up an appointment and explained everything in advance.
Derrick was professional, courteous and on time!
Oh, and took all kinds of precautions with all things covid. Masked up, distanced, sanitised.
One happy customer here.
C T.
C T.
9/15/2021
This five-star review is specifically for Adam, who removed the water softener and R/O system from the home I was moving out of. The landlords were being complete jerks and Adam was very knowledgeable and patient in making sure that everything worked as expected so I could get my security deposit back. #Kudos Adam!!!

However, the following Monday the company sent a different technician to install my R/O at my new home and it was a COMPLETELY HORRIBLE experience!! The guy showed up THREE HOURS AFTER he texted me and said he would arrive in 20 minutes. When he came he smelled of marijuana and was very antsy and jumpy. One of the hoses was left in the car when we removed it from the previous home but instead of waiting patiently for me to get it, he got agitated with me and raised his voice to say that all of the parts wasn't there and he couldn't do the work. Ultimately he left without installing my system. #Unprofessional #Disappointed
Lauren D.
Lauren D.
1/15/2021
Option One was easy to work with from the moment we contacted them. We had a water leak under our front patio, which turned out to be a break in our main water line. We contacted them about 9pm, they immediately responded and said they would have someone out the next morning at 9am-ish. Sammy showed up, helped diagnose the problem, did some digging, gave us a quote, and fixed the broken pipe. He was there for a few hours and our pipe was fixed. Thanks for the quick response and great customer service Sammy. We will definitely be using your company again for future plumbing needs!
Alice S.
Alice S.
01/06/2021
Our 50-gallon hot water heater was on its way out with rust and leaks, so we called our home warranty company (Old Republic Home Protection) to have it replaced.  First, they called a yahoo company that tried to charge us extra to move our water softener (what???!) in order to replace the hot water heater....with whom we refused to work with...and so we asked ORHC to send a different vendor.  

They picked Option One Plumbing as our alternative.  A young tech came to our home to replace our hot water heater.  Everything went fine until I found out that our isolation shut-off valve (to shut off the main water line) was found to be broken in the process (and it wasn't before he arrived).  From what I see (attached pic), it looks like the metal was forcibly twisted off, and we had no recent incidents where we had to get anyone to shut off our water supply.  

I called ORHC to recall the original work order to have Option One send a tech to come back out to do the right thing and fix the broken valve that their tech broke.  Another tech came out and after calling the office from his truck, explained to me that he had talked to the original tech and was told that our shut-off valve was already broken when he had worked on it earlier...and left without any remediation.

I was very upset over how the issue was taken care of and spoke to ORHP to file a claim against Option One and left it at that.

Update (1/7/2021):  After leaving my one-star review, I got a call from Dennis at Option One to make this right.  He got the original tech back on the call to fix the broken valve today.  Despite the awkwardness, the tech was very polite, professional, and worked quickly to replace the whole valve (see new pic); he did reiterate that he did not break the valve, for the record.  

Overall, I give Option One 4 stars.  It would have been 5 stars if it didn't have to get ugly to get the issue completely resolved.  However, I see that the company cares deeply about its reputation and is willing to make things right...and I have respect for that.
Sampson T.
Sampson T.
3/15/2020
Devin, the plumber that came out to fix my mother's two bathrooms, left the bathroom and the guest bathroom in shambles!!

Tons of dust covering furniture, bedding, shelves in the guest bedroom. And he damaged the paint and baseboards in the bathroom.

My mother and I paid $4000+ for Option One to fix our plumbing. But obviously, they sent us an amateur who is NOT details focused!

BTW, it took us several hours to clean up the bathrooms, shelves and bedding of dust and dirt.

UPDATE as of March 20, 2020

Larry, the owner was awesome to make this right. He was not aware of the damages. He sent over a professional contractor to fix the damages in the bathroom. Everything was fixed to my mother's satisfaction w/in two days.

The contractor, Luis, is polite and competent.

Thank you Larry for making doing right by my parents.
Don C.
Don C.
06/06/2022
Timothy C. arrived on time and cleared a kitchen line in our 50 year old residence.  Option One has been doing this for us for the past 12 years about every 2 years.  Grease buildup is the problem.  They recommended a hydro jet treatment if the problem occurs in less than 2 years.  Absolutely no upsell on the drain cleaning and everything is functioning very well.
Adrienne A.
Adrienne A.
06/06/2022
I appreciated the very quick to response to my Yelp inquiry. I was able to get a same day appointment and Sam made quick work of clearing a backed up toilet. Everyone I interacted with was helpful and kind. I liked the text updates and that I received a picture of the technician so I knew who to expect!
Hector R.
Hector R.
5/18/2022
They did a great job! Quick, easy, no BS. I will use them again if I have plumbing issues.
Jennifer B.
Jennifer B.
2/28/2022
Very responsive and reliable.   Requested a quote and they were very transparent about extra fee for Sunday and that estimates free Monday- Friday.    On Monday when I contacted again, responded quickly and scheduled same day.   Adam was professional and fixed the issue.
Liz T.
Liz T.
03/06/2021
Devin was my repairman he was very polite and very efficient with the valve replacement in my bathroom.
He came back later that night and finish the repairs as there was more to do than I had initially booked him for.
Rather than pushing it off to the next day and a different repair man he came back himself I found it very impressive
thank you Devin
Liz Taylor
Grace A.
Grace A.
2/28/2022
Devin was awesome and very knowledgeable! He responded same day even though they were busy and knew exactly how to fix clogged drain. He even cleaned up. Definitely calling them next time.
T T.
T T.
3/16/2022
They fixed our toilet quickly and on time. We appreciate the work they did, although they did try to charge more than they quoted twice.
Steven G.
Steven G.
4/29/2022
We had a clog in the main drain, they came out quickly and fixed the problem just a quickly. Highly recommended!!
Cynthia C.
Cynthia C.
09/03/2021
A++! Super quick! Got in and gave us an estimate, installed a new toilet the very next day. I'll stick with them if I need anything else done. Thanks guys!
Ray S.
Ray S.
11/12/2021
I have been using Option One for all my plumbing needs for 5 years now from anything from sink line clearing to  
replacement of my entire main system under the house slab by using the Pipe Blasting technique. They never disappoint I highly recommend Option One.
Jazziette D.
Jazziette D.
05/05/2021
I cannot recommend Option One highly enough!

After trying to fix our plumbing ourselves for three days my husband and I were completely exhausted. We called Option One and within two hours we had the most professional young man show up at our house and fix our plumbing for us with professionalism and friendliness that is unparalleled. DERRIK could not have been better! Thank you so much for your excellent service.

And at a price we could afford!

A very happy Scottsdale customer!
Jefg B.
Jefg B.
3/22/2022
Sammy at Option1 answered my questions during the course of the work.  He was knowledgeable and very hard working.  When the scope changed, we discussed alternatives and agreed on a solution.  The work was done neatly and professionally.  The work area (outdoor drywell) was  restored so that it looked like it had not been disturbed.
Morgan E.
Morgan E.
2/18/2021
Super satisfied with the overall experience with this company. I had an emergency situation and Option One Plumbing got me on there schedule faster than I expected. The owner Larry got back to me at 12am with an appointment the next morning.
Hunter was AMAZING!  He came out to do the free estimate and again the next day to get the job done. He was very knowledgeable, patient and friendly. Couldn't have had a better experience with such a stressful situation. Thanks again! I will definitely will be using this company again if needed in the future!
Chris H.
Chris H.
5/19/2021
I needed the services of Option One today and just like the previous times I've called them for help they showed up on time, professional and knowledgeable.  The technician was very professional and helpful.  He did a great job.  Option One will always be the company I call for all my plumbing needs.
John J.
John J.
1/27/2022
Adam was great he was able to take care of my plumbing issue. I would definitely recommend them!
Kristine D.
Kristine D.
5/15/2021
The plumbing in my house was replaced due to a slab leak. I couldn't have asked for a better guy named Anthony that helped me along step by step with what to expect after filing a claim with my home owners insurance. He has great insight and experience in this area. He always retuned my calls and followed up with my claim with the insurance company. I definitely felt like I was in good hands.
Heather C.
Heather C.
04/12/2021
Update. They did contact me after posting this review to apologize and return my check, which I didn't expect, but it was appreciated. Will I use them again? Possibly. They do get the job done, and hopefully they have spoken with the technicians about not leaving a job site like this again.
Solange M.
Solange M.
11/03/2021
After other reviews I gave them a 2nd chance and they quoted not only twice as much as about 6 other quotes I got but the tech was the only one that mentioned I needed something I verified with others contractors I did not need. Get your quotes and ask a lot of questions. Personally I don't like being charges doble for something I already have.
Bob B.
Bob B.
7/27/2021
Our garbage disposal broke and my son-in-law recommended that I call Option One. Sammy was the plumber that was sent and he was on time and very thorough and knowledgeable. He cleaned up completely and left us very happy.
Melese M.
Melese M.
6/23/2020
Devin did an amazing Job! We had a completely rusted an unusable backyard water bib/spigot so we couldn't water any of our plants or flowers. That was until Devin came to the rescue. A quick call to Option One Plumbing and Devin came out and replaced out spigot... the original owners had welded the old piping to the old spigot so after some clean cutting Devin replaced some the old piping and new spigot. He even educated us on the types of piping that was in the original foundation and made some awesome suggestions. The spigot he added he even explained how the pressure and water quality can wear down pipes. Very friendly, very quick, very knowledgable and effective. If I could drop another tip here I would. Devin and Option One we've got you guys on speed dial now. Thank you Devin and Option One Plumbing soo much!!!
Stu C.
Stu C.
4/20/2021
Devin was awesome ! I can't thank the entire staff from dispatch to implementation.  They helped us in a time of emergency even the most trying of circumstances. Appreciate the staff the plumbers because what they do is hard thank you !
Carolyn S.
Carolyn S.
02/11/2022
This is an excellent company. We had a plumbing issue that was complicated and required quite a lot of time to assess and complete due to unforeseen problems. Despite this, our technician, Derek, went out of his way to accommodate us and was willing to work much longer than expected without complaining and without adding hidden fees. Derek even brought in an additional employee to help diagnose the problem (I'm sorry but I can't remember his name-he was also great). They had to send a snake with a camera on it to diagnose the problem further. I would definitely use their service again if I had another plumbing problem! Good job guys!
Sandy A.
Sandy A.
7/28/2021
plumber was very helpful and courteous explained what he was doing and what was wrong and fixed and replaced what was needed. Thank you so much
Sebastian D.
Sebastian D.
04/02/2021
We had a leaky hose bib and I asked for recommendations on Yelp.  Within minutes I had a message from Option One and within less than an hour someone was here to help.  We had the pleasure of working with Hunter who was phenomenal.  Very professional, kind and got the job done in no time.  I'll never use another plumber!
Cody C.
Cody C.
7/21/2021
I contacted Advantage Inspection last minute for a sewer inspection and they were able to accommodate me. I originally booked another company who cancelled day of due to equipment failure. I called Advantage and they dispatched Robert. Robert let us know when he was on the way, had a great attitude, and was able to get us the information we needed on the sewer line. I would definitely recommend!
Jak J.
Jak J.
4/21/2021
Great job getting a job I needed done fast complete! Hunter was the guy on this one and did a great job. He came up with a solution to our problem and executed. What more can ya ask for?
Jeremy V.
Jeremy V.
12/06/2021
They were fast, professional and fixed a leaking copper pipe. Oscar knows his business!
Deb K.
Deb K.
01/09/2022
Bathroom sink valve broke on a Sunday night. Called 2 plumbing companies and no response. 3rd times a charm. Hated to pay the emergency but was leaving the next morning. Thankful they have good plumbers on call. Will start using them for all needs
Jason O.
Jason O.
1/20/2021
I used Yelp to reach out to a few different contractors for a natural gas BBQ hookup. Option One was the first to respond and they were even able to schedule an estimate the same day.  Tim arrived during scheduled window and had me hooked up in 10 minutes.  Great service, great rate, happy customer!
Larry B.
Larry B.
05/11/2021
Richard was punctual, he diagnosed the leak quickly and correctly, beat the best competitors quote and the work he performed left the area cleaner than when he arrived.
Kathryn W.
Kathryn W.
09/02/2021
Adam went above and beyond for a toilet installation, making sure the toilet was what I wanted, keeping things clean, and doing the job right. He was very personable and made this new experience informative.
Margie Z.
Margie Z.
3/19/2021
I had an excellent experience working with this plumbing company.  I needed a main line inspected ASAP for my realtor  for a home that I have for sale. I called them on a Wed night and they came out on Friday morning at 10am.  The service technician was friendly, courteous, and efficient.  Within 45 minutes I had my report for my realtor and was very satisfied overall.  I would definitely recommend this company.
Sydrah D.
Sydrah D.
09/04/2020
Devin is super awesome technician! Option one' service is over my expectation, they text me prior to the arrival. Devin arrived early and did a very thorough check on my kitchen sink, quickly determined the issue, and provided me options for a few price quotes, and answered all my questions related to their differences. In addition to fixing and replacing my kitchen sink, he also helped me fixed the upstairs faucet outlets as a complimentary services, and educated me about the different maintenance tools! Thank you sonic, Devin!
Saul W.
Saul W.
9/27/2021
Great work, everything disclosed up front, no hidden oh by the way... fees like other services. Flat rate drain unclogging as long as they have easy under sink access. This is how you do business.
Fernanda F.
Fernanda F.
11/25/2020
I feel very frustrated with this! At first they were fast to come and diagnose it, but then the tech cancelled 3 times!!! Reason 1- job was going to take longer than he thought, so he wanted to change the app from daytime to 5-6pm, so we rescheduled it to the next morning. Next morning reason 2- flat tire, He said it wouldn't be getting ready til the evening, so he wanted to come again in the evening, I said evenings don't work for us, I'm cooking dinner and doing stuff I don't want really want anyone working in my bathroom at night. So we rescheduled for next day. Later he cancels, reason 3 - got hurt pretty bad and would be out until Friday (I mean how am I supposed to believe that when it's thanksgiving weekend?!!) I don't know rather he did get hurt or not but I hated how many times it was canceled, I mean don't they have any other plumber that can do the job?! Very frustrating! The guy was nice and all but I'm sorry I have to give 1 star for ALL the cancelations and excuses. Hope he heals soon though!

11/27/2020 update: moments after I posted the first review the manager (Dennis) called me to resolve the issue, and offered to do the job for free since we had already bought the products, which was amazing of them and much appreciated. It showed me they really care about their costumers and their satisfactions. I had nothing against the tech that came prior, the mishanding and miscommunication was the issue and it was solved! They came today, fixed it in less than 40 min and everything works perfect, clean and professional  job!! We'd definetly refer them to our friends! We have one more to get done so we decided to go ahead and do it with them.
Samantha S.
Samantha S.
10/16/2020
Pipe burst at 9:00 p.m. at night! Option One made a bad experience as great as it can be. Timely, professional and thorough. I can't say enough good things about my experience. I hope I'd never have to call a plumber again, but if I do I'm definitely calling these guys!
Gino C.
Gino C.
8/31/2020
These guys aleats do a great job! We have been using them for over 10 years now. When our kids were little, it seems like we had them out every other month to remove toy trucks and cars from the toilet plumbing! So gald that phase is over and now we have teenagers. We still have the occasional drain clogs, so we always call Option One. On time, professional and very reasonable. Their work is guaranteed. Ruben that came today was a great guy, did a fantastic job! Buy
Valley C.
Valley C.
2/18/2021
Top Notch!!!! We had an emergency with a leak in our water main line 15 days before we are suppose to move across country. Brian was polite, empathetic and AWESOME. Came out within 2 hrs of phone call, isolated problem quickly and gave a fair quote. Stayed on site and completed job same day. Just impeccable from start to finish. Highly recommend!!!!
Collette D.
Collette D.
8/30/2020
Had an emergency situation at the house put out some feelers and option one was not only quick to respond but they were able to fit me in today which I really appreciated the communication from the jump was very professional. The technician was very knowledgeable and completed his job with no issues very professional able to explain the situation and was in and out in no time. I definitely keep them in mind.. I highly recommend this company.
Sheila G.
Sheila G.
9/13/2021
My kitchen sink wouldn't drain and was clogged after I loaded the dishwasher. Option one said they could be here same day and my service guy Robert was excellent and even cleaned up after. I've used option one before and definitely will again. They were fast, and efficient an did a great job! I couldn't be happier!
Sonya W.
Sonya W.
09/07/2021
Andrew and Derek responded so quickly and were so helpful! I could not be happier with the quality of work or the level of professionalism. As a widow it's always nerve wracking to have people  work in your home. Not only did they do an amazing job but they took the time to explain what had happened and how they were going to fix it!
Alexa E.
Alexa E.
1/16/2021
If I could give Hunter 10 stars I would! He thoroughly investigated the clogged drains and recommended a snake treatment. He worked extra hard to get the old corroded pipes off and snaked around all corners to really get the clog out. Every other company tries to sell me a camera check or a hydro jet. I have 11 properties and only use Option 1 because I can trust them to do the right thing even if I'm not there.
Stephen S.
Stephen S.
7/13/2021
Excellent outcome! Great friendly service and most importantly honest. The technician is skillful in trouble shooting and repair. Highly recommend!
Joshua W.
Joshua W.
8/29/2020
I was confirmed my time twice with the company. 20 minutes into my appointment window they called and confirmed that someone would be there by the end of the window 12 noon at 1218 I called and couldn't get a supervisor to take my call. I will not be rescheduling.
James E.
James E.
04/08/2021
My Plummer was prompt, courteous and knowledgeable... I would recommend Option One Pluming to my friends
Amy D.
Amy D.
7/13/2020
Great, speedy service! Super professional and help unclogged the kitchen sink for a great price! Thank you so much!
Mark M.
Mark M.
8/21/2021
I called Option One Plumbing on Friday for a backed up sewer line. The said that someone would come out this afternoon. I got a message around 5 pm that they had to reschedule for Monday. I called them back on Saturday morning and they said that it would be an extra $150 to come on Saturday. My appoint was set for Friday so I'm not paying extra when they could not keep their appointment, I said no and called another plumber. I would never recommend or use this company...
Allison S.
Allison S.
12/02/2020
I called this company when we sold
Our house to certify a septic system... they were very vague and unprofessional in the quote and appointment set-up.
Needed a credit card to even speak to me!
They called and changed the prices 3 times before they even arrived at our home.
Smug appointment arranger Stephanie is a business killer for this company.
I would never recommend Option One Plumbing!!!
Richard V.
Richard V.
08/07/2021
Personable technician, fit me into busy schedule.  They had to come back twice since they didn't have all the parts for first visit but they didn't push it into the next week, finishing up over the weekend and I appreciated that.  Very fair prices for new water heater and parts and labor.  They provide multiple options for replacements which was also very nice, although we weren't in the market for anything too luxurious.  We would use them again.
Kathy R.
Kathy R.
08/12/2020
I was very pleased with the service  that Devin provided today. He arrived on time, listened to my description of the issue and got to work. We had a slow drain that was backing up into the kitchen sink. He snaked it from the sink. Then he went on the roof and used a camera and then a jetter to unclog,. It wasn't easy and he stayed up there until he was satisfied that it was clear. He did it several times. He cleaned up everything.. He was also very personable. I will definitely have him back. Thank you.
Kathy Richardson
Debra M.
Debra M.
7/30/2021
Option One was the first plumber to call me back about my non-working garbage disposal.  Devin came in, assessed the problem, easily and quickly cleared the jammed blades, and was out in no time....AND DIDN'T CHARGE ME A DIME!  I've never heard of a plumber NOT charging for a service call!  Will definitely call Option One in the future.
Jason L.
Jason L.
08/10/2020
Solid company. Have used them twice. Free estimates and reasonable prices.

Young staff but they seem to know their stuff.
Kelly L.
Kelly L.
04/05/2021
Andrew was very nice he showed up between his time he said he would be there. Wore his mask and very professional. Definitely would use them again for any other plumbing needs.
Jamal M.
Jamal M.
07/09/2020
This may be a good company but I never got the chance to find out because they cancelled all three of my scheduled appointments. Initially they were scheduled to come on Wednesday in the morning. However, they called to reschedule for that afternoon between 3-5pm. Then they called to cancel the 3-5pm appointment and rescheduled for the next day Thursday between 8-10am. They called again today (Thursday) to say that they were canceling today's appointment and would I like to reschedule again. I can understand one reschedule but three in a row is too much. To have me continue to take time out of my schedule to be home to meet a technician, just for them to continue to cancel and reschedule is very unprofessional. In addition, I missed out on other qualified companies who were committed to be here and complete the job. If you don't have the time or the staff, please don't continue to make appointments that you can't honor and fulfill. Very disappointed.

UPDATE as of 07/09/2020

Received a call the same day from Kevin who apologized for the cancellations and routed a technician to my home within the hour to address my plumbing issue. Robert showed up at my house and promptly got to work and fixed my problem. He took time to walk me through my plumbing issue and did an excellent job. Thanks to Larry and the folks at Option One for making this right!
Melissa J.
Melissa J.
6/18/2020
We contacted and received quotes from 5 different companies due to our hot water heater pilot light repeatedly going out. Option 1 Plumbing was a finalist and who we opted to go with for the service. Robert came out the next day, checked out the situation, offered a competitive quote, asked if there was anything else we may want done, and as a matter of fact we did and it was the only company that asked the question. Robert was completely forthright and even went as far as updating the work order to reflect everything that would be done to install a new hot water heater to give me piece of mind. Robert came back the next morning as promised and completed the installation and extra project within probably 2 Or 3 hours. Robert was great to work with and we will definitely utilize Option 1 Plumbing services for future needs.
John A.
John A.
9/16/2020
Needed a quote merely to replace the faucet in my kitchen sink.  The tech was an hour late, took 30 minutes to give me a quote.  Then that quote was three different levels from $300 to $700!  Are you kidding me, to replace a faucet that I had already bought!?!?!  Yeah, that's a big no for me.
Pete M.
Pete M.
04/12/2021
Excellent service and Sammy, option one plumber, was outstanding.  He gave me a complete understanding of the problem and the options available to fix.  Can't say enough good things about Sammy.  He is a true professional who cares about the quality of his work.
Terri S.
Terri S.
7/23/2020
Wonderful experience Devin was very kind and considerate, he made sure he kept me He posted on his Destiination and when he was going to arrive. I would highly recommend option one to anyone
Todd S.
Todd S.
07/03/2019
Called at 5pm before the July 4th Holiday
Received a call from the Plumber assigned to the job about 5:15pm wanted to make sure he arrived with the correct parts .
By 6:30pm Andrew arrived and by 7:45 the part was replaced and the leak stopped
This was some of the best service I have received in many years .
Wes J.
Wes J.
04/01/2020
Had a clogged main line and called Option One at around 5pm. They offered to come out right away but I opted to schedule an appointment for the following day instead to avoid the after-hours fee of $150.

The next morning, Sammy, the tech, arrived on site and he was really good. We had to locate and dig up my mainline, and he even used my rake to dig through the rocks in the yard. All fixed now and I appreciated his great friendly attitude.
Teresa L.
Teresa L.
11/06/2020
We had previously utilized Simply Better Plumbing & Drain (DO NOT USE see my review on them) to do some work on our house. Ended up having to find a new vendor and Larry and his team were professional, courteous, and priced fairly. The customer service they provided was top notch! We will definitely use them again. Thank you so much for helping us on such short notice!
Randy F.
Randy F.
06/12/2020
Option One is my go to plumbing company. They always are on time, friendly, reasonably priced and they always check in with a follow up phone call.
Joshua E.
Joshua E.
5/23/2020
I recently moved into a new house we had built and there was a miscommunication which left our garage with just preplumbing for a sink.  We asked for a quote, they got me in right away.  Sammy came out and did a fantastic job with getting my sink up and running.  His work was accurate and he talked me through what he was doing along the way.  Friendly service and a great customer experience.  Sammy made my experience in getting this done, way easier than I thought possible.  Thank you and I look forward to having a great plumbing company I can use and refer.
Kevin L.
Kevin L.
05/04/2021
Made appointment with company. Said they can come out next day at 8am.  then said 1 to 3pm.  then 4-6 pm.  End up canceling with them.  Not sure if they are any good.
J Z.
J Z.
5/22/2020
Had a leak in both an outdoor spigot and the copper pipe connected to the spigot was bent inside the exterior stucco wall as well.  Andrew from Option One plumbing arrived and cut a very small hole in the wall and replaced part of the copper pipe and replaced the spigot.  He did an excellent job, very professional and respectful.  Option One gave me a fair price for the job.  Based on my experience I will use them again and would recommend them as well.
Gail K.
Gail K.
5/20/2020
Robert always shows up at or before the time promised. He never gives up on a severely clogged drain. He is pleasant to deal with, always clean and courteous.  These guys do a great job!
Eric G.
Eric G.
4/28/2021
They were responsive and everyone I talked to on the phone was polite but they kept rescheduling my appointment. First appointment was on Tuesday from 11 to 1. Called at 11:15 to see about a more accurate time and got called back at 12:15 saying they need to reschedule and would make me priority for the next day at the same time. Wednesday comes and they call at 11:50 saying they need to push my appointment back to 1-3 which I agreed to. They called me about 30 minutes after that wanting to reschedule again for the next day. I ended up canceling with them and going with another company. Not the best experience when it came to scheduling an appointment and sticking to it.
Mike C.
Mike C.
4/20/2021
Rock stars!  Hunter was amazingly effective in identifying and resolving my problem.  Our most used restroom had trouble flushing and removing the waste.  I thought the problem was the toilet.  I had another company, that rhymes with Darker, come out and suggest I needed new toilets which were very expensive.  Hunter suggested moving the toilet to check on the flange.  He did.  There was an issue with a tree root that had got in the way.  Previously other plumbers came out and 'snaked' the pipes but didn't find anything.  Hunter was the first to suggest it was the flange.  Moving the toilet and clearing the flange fixed the problem and was WAY LESS EXPENSIVE than the alternative.  Totally professional and personable and responsive.  I wish I could give them 6 stars.  Thanks Hunter!
Stacy S.
Stacy S.
1/18/2021
I had to contact Option One Plumbing on a Saturday night when my hot water heater gave out on us. They were not only responsive and sent someone out the next morning but they put me first on their schedule and worked tirelessly to get the job done promising not to leave us without hot water. Their prices are very fair but most importantly their customer service is 5 star
Hayden R.
Hayden R.
1/13/2020
Option One plumbing was a wonderful choice! Andrew and his team took great care of our home while under a major renovation project, and they completed all of the work (and then some) within the original estimate and timeline. They worked around the clock to get it done and went above and beyond. They were very trustworthy, kind and so helpful. Everything was left clean and tidy and ready for the next project. We would recommend them to anyone and would use them again and again!!
Kristin B.
Kristin B.
5/20/2021
Sammie was great. Super friendly and very knowledgeable. I called and they came out same day and addressed the problem immediately. Great prices too. I will definitely use them again!
Melanie R.
Melanie R.
04/02/2021
I am very happy with the service Option One Plumbing & Rooter provided. We had 3 other companies out and Option One was the only company who had the knowledge, equipment and patients to fix our main blockage sewer line issue. I would definitely recommend.
Larry C.
Larry C.
10/21/2019
We've been customers for years. Very honest and easy to work with. They do great work, are very clean and prompt. I don't even think about who to call when we need a plumber.
Andy C.
Andy C.
3/17/2021
Had a water pressure issue and thought it would be an easy fix and sent out a quote request on Yelp. Option One offered to come out to do a quote. When the tech, Devin, came out he discovered it was a bigger issue than we thought that was costing more than we planned for. After getting a few quotes, Option One was the cheapest and quickest. Devin came out twice within 24 hours to do the initial assessment to offer a quote and then later to fix the problem. Definitely great service all around.
Jo H.
Jo H.
2/16/2019
Same day service in the time block that I requested. Two nice young men showed up and listened to my description of my clog, then came in and investigated, made recommendations, quoted a price (that was about $150.00 lower than the big name company had quoted me). I agreed to the work. They finished the job and had my household up and running again in about 15 minutes. It's been two weeks and everything is still draining just fine.
I appreciate the quality, punctuality and low cost of the service.
Brian D.
Brian D.
03/03/2021
Sammy was professional, knowledgeable, quick and thorough. Option One responded lightning fast to my emergency request and was at my door within a snap. I definitely recommend this company to anyone who needs optimal plumbing work!
Pamela J.
Pamela J.
10/16/2019
Very professional and nice. They were able to not only unclog the main line to the house but also locate the problem that the city now has to fix. Saving me thousands of dollars. I would highly recommend them.
Laura M.
Laura M.
01/01/2018
I've used Option One twice now and both times the experience was great. They are great for dealing with clogged drains!
Both times the Technician who came was very professional and helpful. And they were on time, called before coming over, and we're a pleasure to deal with!
Jayson M.
Jayson M.
1/29/2021
Outstanding customer service! On time and friendly at a fair price. I highly recommend Option One Plumbing.
Lonnie Y.
Lonnie Y.
1/14/2020
Prompt service and helpful even though we couldn't find any leaks. At least we have the knowledge that we have a pool issue not house.  Well worth the cost and a discount to boot!
Andre G.
Andre G.
04/05/2021
Professional, thorough, courteous and they responded to my clog in 3 hours. This was the first time I used them and was extremely happy with the experience.
Gina B.
Gina B.
12/31/2020
They communicated when there was a change in arrival time. They did a good job at a reasonable price. The person kept a 6 foot distance and wore a mask. I would use their services again.
Humberto V.
Humberto V.
12/15/2020
Rubén was the.  Prompt and informative. Exceeded my expectations!!  Will be using in the future.
Sandy O.
Sandy O.
12/03/2019
Very easy to make an appt. Tech texted ahead and showed up when he said. Robert was a very nice person and easy to work with. Explained what he was doing and made suggestions to help in the future. I would recommend Option One and highly recommend Robert.
Jorge A.
Jorge A.
11/13/2020
Stubborn clogged drain got clobbered!  Great job!.  I always use this company and they never disappoint.
Ryan C.
Ryan C.
07/07/2017
Bruce and Robert from Option One just got finished doing some work for us and the experience was fantastic. There was zero hassle in the entire experience. They arrived on time, demonstrated solid professional and courteous behavior, and also were extremely quick at identifying and resolving the issue. Forget five stars, if Yelp had a gold star, I would happily give it to them.

This is the second or third time we have used Option One and had a great experience, while you always hope you don't need to call a plumber, it's nice to have a good plumber to call.
Elaine C.
Elaine C.
11/06/2020
My husband and I had what we thought was a simple clog in the drain, we called Option One because my husband had used them before years ago, and was pleased with their service. This time I cannot tell you enough how great the company is! Our Tech Robert and his assistants found a major break in the lines and promptly assisted us in connecting with Anthony who helped us with the insurance side of the plumbing issue. They were so quick and helpful with it all, understanding we had tenants in the home and being without water or toilet was not a long-term issue we could deal with. They all went above and beyond to help us and fix the problems. I will always refer this company to any who ask. Thank you.
Chris H.
Chris H.
10/16/2019
These guys were prompt, efficient, able to take payment over the phone and sent pictures of the job. Very pleased indeed. Price was more than reasonable.
Zena P.
Zena P.
06/04/2019
Great professional service! Solved our problem quickly. Friendly and great communication. Would recommend.
Ian 3.
Ian 3.
5/18/2020
Tim was great. Hydrojetted our kitchen sink for 100s of dollars less than other estimates. Gave great and honest advice
Steve M.
Steve M.
12/02/2020
I needed a quote to run a gas line to my kitchen.  After getting several quotes I opted not to have the work done.  Option one did come to the house and their technician was friendly, thorough and professional.  Had I gone through with the work I would have chosen Option One.
Becky T.
Becky T.
09/07/2020
I called Option One eight years ago.   I use them now for all my plumbing issues.  The service is excellent and pricing is extremely fair.  If you need dependable, trustworthy plumbers.  Call Option One you can't go wrong.
Scott F.
Scott F.
8/31/2020
Had a difficult drain clog in old pipes. These guys made things right quickly and professionally, at a fair price.
Amy Jo S.
Amy Jo S.
4/23/2019
My sink was draining very slow, I had the little plastic thing to clean out the first foot of the drain but decided I'd spring for the full deal and called Option One Plumbing... first of all their prices are double from what their trucks advertise (drive around my neighborhood all the time) but I wanted it done by a pro so I agreed. I Couldn't be at the appointment so my mom waited at my house for the tech. When I get home I go right to the sink and try the water to find it works exactly the same. I called my mom and she told me that the tech told her my pipes were too corroded to remove the trap so he just cleaned out the 1st foot or so with the exact same tool I have, he pulled out maybe 2 tablespoons of hair, took my $85 and left. ABSOLUTELY unacceptable! I'm calling them tomorrow and they better not deposit that check unless they come do the job they charged me for.
Thomas M.
Thomas M.
5/21/2019
The Option One technician Sammy was great to work with. He was on time, very professional and knowledgeable. Not only did he fix our unruly clog but cleaned up so well that you would never even know he had to take our toilet out. Would highly recommend Sammy and Option One.
Mark D.
Mark D.
09/04/2018
Option one was my go to plumber for every plumbing job i had in the rentals I own. I had been happy with their work. On the last job I used them for they fixed a leak under the floor. Instead of using the correct 90-degree fitting they forced the pex to bend to make a straight fitting 'work' and charged $312. When I went back to the house i could still hear the dripping. I went back under the floor myself to discover the stress put on the line by the wrong fitting. I got the correct 90 degree fitting myself  for about $10 and replaced theirs, relieving the stress on the line and fixing the problem. Very dissapointed, they have lost a repeat customer and I have moved on.
Tim R.
Tim R.
08/08/2020
Technician, Devin, did a great job. Cleaned out the main line to the street. Fast, good price and explained things as he was going. Highly recommend.
Candice E.
Candice E.
10/15/2020
I have used Option One Plumbing for the past 3 major plumbing problems.  They are reliable, professional, and have had no issues whatsoever with the company. I particularly like the employees. Devin was the project lead for my most recent project. I had just planted my winter lawn when it was discovered I needed a new water line from the meter near the street, across my lawn, to the valves of the house. Although the crew had to dig a trench through the yard, Devin did it in chunks so that he could put it back together, like pieces of a puzzle. The project took about 3 days and my sprinkler system couldn't be turned on during the project. When installing a winter lawn, keeping the soil moist is essential for the first 10 days. So Devin and crew manually watered the entire lawn every few hours for three days. They really didn't like doing this because the wet mud made their work more difficult and messy for them personally. They did it just because they knew how much the grass meant to me. Thank you! Devin also took care of some minor plumbing issues for me. The crew played music while they worked and I was a little concerned about the neighbors complaining about so many 'n-words' in the lyrics, but artistically the music was excellent and I enjoyed listening to it. It had a mellow beat as opposed to fast, heavy metal or screaming which can be really irritating. The crew cleaned up- left no trash and put my yard back together as best as they could. Another thing I appreciated about their work is that when they left the project site overnight they installed caution banners around it as a safety measure. Their price was not cheap, but you get what you pay for. When doing serious plumbing work it's worth it to get it done by a reputable company.
Nicole J.
Nicole J.
4/16/2019
Sammy was excellent! He took the time to educate us on plumbing and things to be aware of! Definitely will be using them again!
Kate L.
Kate L.
7/13/2020
Robert came out today and did such a great job. I have used Option one for almost 10 years and I will continue to. You can always reach them! They come right away even late on a Saturday. They are prompt, professional, easy to work with and always come through. I highly recommend them for any job big or small.
Clint P.
Clint P.
9/25/2020
I called Option One as I have twice before when I found water leaking from a wall directly behind a shower. Alex showed up right on time and went to work diagnosing the problem. He explained how the grout line was probably cracked at some point under the shower. He recommended  a new shower as the existing one was almost 70 years old and probably would not get fixed using a less expensive solution. He handled the situation very professionally and was very helpful explaining our options. When he finished working on the shower he cleaned everything up and left the area looking just way it did hen when arrived. I want to thank Option One as well as Alex for doing such a great job. I will definitely be calling then to replace the shower.
Maxine R.
Maxine R.
6/26/2020
Their technician Ruben was awesome he was fast efficient if I ever had any Plumbing issues I will surely give them a call back
Sue C.
Sue C.
6/21/2019
Option One Plumbing was at my home within 24 hours of my (non-emergent) request.  Tim was personable and professional.  He provided both a flash drive video of my plumbing issue and a written estimate.  
Very happy with the service.
Rick M.
Rick M.
5/29/2020
Robert did a great job hooking back up our existing garbage disposal and drain for our kitchen sink.  They were very responsive to my questions and on-time for both the estimate and work to be done.  They even accommodated a last minute minor change with no increase in price!  They were very professional in their work and left my kitchen clean when they were done!  I highly recommend them for your plumbing needs!
Megan D.
Megan D.
5/28/2019
I am very happy with the service I received. They spent all day at the house and I was expecting for it to cost more than quoted but the bill remained the same.  We had called another company but it was the weekend so we got no response. Option One was out immediately.  Very happy with our experience.
Woody M.
Woody M.
4/17/2020
Option One Plumbing is a very reliable, fast, reasonably priced and fair company to work with.  We called them out to repair a drain problem, which they fixed.  We had the same problem recur the following day, and they came out again quickly and repaired the remaining problem that was missed on the first call out. No charge the second time.  We are very happy with their work and their quick response.
Phillip H.
Phillip H.
3/22/2017
I truly can't say enough about Robert and his team at Option One.  I have a custom home on Desert Mountain with very complicated plumbing.  Some of the plumbing quite frankly defied all logic and common sense.  But Robert and his team (Bravo, David!) were able to accurately diagnose our plumbing issues and restored our confidence in the quality and safety of our water.  

Thanks for all of your hard work and thank you for the high level of customer service.  Special thanks to Robert for selflessly making the Trek from Tucson to Far North Scottsdale with no complaints!
Donna M.
Donna M.
06/10/2020
Saved us a lot of money and did an awesome job! Working with Tim was phenomenal. We will be hiring him again to do other jobs!
Maureen V.
Maureen V.
2/19/2019
Have used option one twice now this month.
Problem resolved both times
Kudos to Sammy,Jim(cameramen)Raymond yesterday & 2 weeks ago
Sammy & Raymond (?.cameraman)
All very professional & service great. I would recommend option one anytime
Jane B.
Jane B.
1/28/2019
I was so very pleased to have this company come out to fix our badly clogged kitchen drain. Robert sent a personal message with his picture included so we would recognize him when he arrived. We received service within 3 hours of our call! Robert was courteous, pleasant, efficient, quick, and did a great, professional job in short order. Option One was relatively inexpensive, too. We were so sure it was going to be a fortune. I would recommend Option One to anyone. Just now passed along their info to my mom, who is having a similar issue.

Sue Nolan
Steve M.
Steve M.
11/25/2019
I called Option One this morning to have them rooter out my kitchen sink line which seems to get plugged up ever 1-2 years.  Jackie set me up with an appointment between 1030-1200, same day, and at 1038 I received a text from Andrew that he was on the way.  Andrew took a quick look at the situation and said he thought the problem was in the plumbing underneath the sink, not in the main line.  He asked if I wanted him to fix it and told me no charge for the diagnosis when I told him I could handle a small job like this.  45 minutes later I had everything cleaned out and the drain running fast.  Great service- honest and fast.  I have used Option One many times over the years and will continue to do so.  Thanks guys!
Steve L.
Steve L.
01/05/2019
Older home in an older neighborhood.. going to be a challenge to keep the drains flowing correctly. End up calling Option One out about every 12 - 18 months to help keep my drains open. Been using them for the past 6 1/2 years. Both the office and the field techs I have delt w/ have always treated me courteously and respectfully and arriving w/ in the projected time frames. Called mid morning today, by 3:00 pm drain issues solved. Sammy arrived w/ in the time frame his office had told me and got right after it. Knowledgeable, a great attitude and as far as I'm concerned a very fair rate for a Saturday call out.
Minghui L.
Minghui L.
10/12/2015
Today's update: Said come to my place 8-10am and finally showed up at 11:50!!!

Called at 3pm for an emergency which will cost $99. Said the plumber will show up 7-8pm.
Waited until 7:30 and called again. Said the plumber is finishing up and will be on the way 7-9pm.
Wait again until 9:15 and called. Said the plumber is finishing up and asked me if I want to reschedule for tomorrow.
I would not pay $99 for a next-day emergency. Don't trust!
Cary B.
Cary B.
10/21/2019
Came out same day I called them. A1 service and very professional. Kept me involved in every step they took and fixed my issues..
Jess S.
Jess S.
10/24/2018
Ask for Robert G., the Field Manager.  Polite and informative.  He did what  he said he was going to and gave us options to work with to resolve our blockage in the sewer line.  We will be using OptionOne again!  
Thank you Robert!
Rick S.
Rick S.
03/05/2018
I called Option One Plumbing regarding a backed-up sewer line. Derrik the technician was on time and very professional. After a few attempts to clear the line and running a video inside the line, it was determined the line was old, cracked with tree roots, and needed replaced. He worked diligently installing the new line and had it completed on time as promised. The estimate was pretty high but I needed the line replaced. I wish I had time to request other estimates.

Rick S.C.
Donna T.
Donna T.
11/26/2019
The did a great job. Very professional, efficient and friendly.
Jessica C.
Jessica C.
02/04/2020
Sam came in around 9:30pm to fix a leaky hand sink in the establishment at which I work. He was able to fix it within 10 to 15 minutes. We really appreciate him coming in to do the repair while also maintaining a good attitude...especially with it being pretty late in the evening... thanks again :)
Emily B.
Emily B.
10/16/2017
I used Option One in the past to replace a water heater and had a good experience. More recently they came out to investigate a clogged line and went above and beyond. They found a mistake another plumbing company had made who replaced all the pipes in my yard. The plumber, Robert, was so helpful he even spoke to the other company about their mistake for me. He was very honest about everything and responsive whenever I had a question or needed help. I would highly recommend this company to anyone having plumbing issues.
Jenny M.
Jenny M.
10/14/2019
Very pleased with my service today. I had one company out stating that we would have to repair the entire line. However option one was able to clear our bathtub drain and literally saved us thousands of dollars.
shelina m.
shelina m.
04/11/2018
I am a handy woman and manage 60 apartments. Robert has been a life save on every occasion I have called him. Unfortunately, these are older apartments so I see Robert more then I'd like but, when I do have to make that call I know my problem will be fixed correctly and at the best price! Robert thank you so much for all your smelly hard work!
Lisa M.
Lisa M.
12/09/2016
Thursday morning called and was scheduled between 10 and 12 for service.  At 2 I got a text saying they were running late.  At 3 I called and was told who my Tech was and that he has been dispatched.  At 515 I called and was told he had accepted the job and was on his way.  Said I was unavailable so was rescheduled for 8 to 10 first Call Friday morning.  Called at 10 Friday morning and was told I was one of the first 5 calls and they have 5 techs, so someone would be in route right away.  Called at 1 and was told my tech was on a job in Chandler (30 minutes from me) and would be on his way.  Now it is almost 3 and no word.  I am so completely disappointed and will make certain to pass on this information to anyone and everyone I can!  A clog?  Maybe.  But backing up into my home at multiple locations and everytime I call they are on the way???  Not!
Janed B.
Janed B.
06/08/2019
Where is Option One?  They did not return my phone call for service. Same deal for my daughter who called weeks ago. Not sure if they are in business. I was pleased with the one service I had from them in the past.
Judy W.
Judy W.
04/02/2019
A man named Devin came to my house today to unclog a toilet for me. He was great - professional and friendly - I couldn't have asked for better. He got the job done quickly - no mess, no fuss, for a really great price. It doesn't get any better than this. If I ever need a plumber again, Option One is already saved to my contacts. Great experience.
Cristina B.
Cristina B.
07/08/2016
I wish I could leave zero stars for Option One Plumbing.

I originally found Option One online a few years ago when my drain was running slow and needed to be snaked. They have been out once or twice per year since to do routine snaking. This review pertains to my last encounter with them on July 5th, 2016.

I called Option One to come snake my pipes after my shower water stopped draining. The technician arrived on time and was pleasant enough. After spending about 20 minutes doing what I assume was snaking the line, the technician stated he had hit a blockage and needed to perform a high-powered, $485 hydro service to unclog the line. I decided to go inside to deliberate my options. Upon returning outside, the technician stated I should - at the very least - send a $185 camera down the line to see what the obstruction was. I agreed and asked him to proceed. The technician stated he did not have a camera on-site, and would need to have another technician come out, as well.

After another 45 minutes or so, I went back outside to check on the progress. Another technician who stated he was the manager was there and asked to speak to me. He showed me the camera image (which looked like a blank screen to me) and stated that even though the image didn't look like anything, to trust him on what it was. He proceeded to tell me I had a severe root infestation, which was so severe that it had broken my main line. He stated that at the very least they would need to perform the $485 hydro service to clear the root infestation, and that would buy me some time before I had to replace the broken main. He stated he could give me a cash price of an additional $3200 to dig down 7' and repair my broken main.

At this time, I agreed to the hydro service to clear the root infestation. I left the technicians to themselves to complete this service. After another 45 minutes or so, I returned outside to see a third technician and a third truck. At that point, I was approached by the manager again who stated that the root infestation was so severe that they were not able to even begin to clear it with the hydro service. I was told I needed to immediately have the broken main repaired and they advised I should have them start first thing in the morning (it was around 10:00pm). I was feeling very upset and uncomfortable at this point. I decided to sleep on it, so I let the technicians know I would be contacting them in the morning.

After the Option One plumbers had left, I placed a call to a friend of mine who works in the Property Management field to find out who they use for plumbing services. The recommended company (review of this exceptional plumbing company soon to follow) is not your typical, same-day-$50-service company that Option One is. They are significantly more expensive, and you typically have to wait a few days for service. Quality isn't fast or cheap. As a personal favor to their long-stating client (my friend), they stated they could squeeze me in the following afternoon.

The new plumber showed up the following day and let me know he would be sending down another camera, and would proceed accordingly. After about 20 minutes he finished and knocked on my door, half laughing. Not only did I not have a break in my line, but there was no root infestation and there was simply an easily cleared blockage (as stated on my written invoice). He did note that I had some very small, very minor roots, but they were easily cleared. He recommended a yearly snaking to keep everything working perfectly. Under $200 later and everything is now perfect.

Either Option One Plumbing tried to scam me out of a lot of my hard-earned money, or their technicians are completely incompetent. Either way, I would have paid the very hefty price. Do yourself a favor and stay far away from Option One Plumbing.
Lisa M.
Lisa M.
11/06/2017
I called Saturday and bright and earlier Andrew was at my house Monday morning!! He fixed my clogged drain and then we had an unexpected shower issue I had him check out for me.. he looked into it and gave me a quote and fixed my shower leak !!! He was so courteous and helpful and I didn't have to wait !! This company made me feel important and my needs were meet immediately!! I defiantly recommend  one option Plumming and Andrew!
Eric M.
Eric M.
8/14/2014
Growing up in an older neighborhood and then moving into one myself I had an idea the older plumbing might be an issue and from day one both bathroom showers wouldn't drain well. After about 4 months of dealing with a slow drain I started looking for a plumber that works the Arcadia neighborhood and found these guys from a Nextdoor.com recommendation. For $50 a drain they do fast work. So fast it almost seems unbelievable that they did anything but the last 3 weeks the drains have worked as though they were brand new.

The tech said he almost exclusively works our neighborhood and even was able to come out within 2 hours of my call (though he did say it's slow in the summer time, probably why). He even took the time to tell me what I can do to keep the drains running great and where I can go buy this enzyme stuff.

I hope I don't need to call them again anytime soon but I know for an easy $50 they will be back out quickly to fix it again.
Chris C.
Chris C.
3/21/2018
I have used Option One twice and each time they got the job done right. The most recent time was a problem with a toilet and Sammy came over, diagnosed the problem correctly and got the problem handled. I will definitely continue to use Option One in the future.
Jeff N.
Jeff N.
07/10/2019
Devin, from One Plumbing, was great. He showed up prompt, same day, was very professional and fixed our backed up sink very quickly and for a very good price. I have several other plumbing issues that I need handled and I will definitely call them again (instead of wasting my time and getting frustrated doing a job I don't have the right tools or training for!). Call them. They are fair, honest and helpful.
karly c.
karly c.
10/13/2016
I had a clog in my main sewage line (at least I think that is what it is called).  I had another plumber come out.  He charged me $200 spent 3 hours here and then told me it was going to be $4400 to fix.  I called Option One and they sent Dmitiri over.  He fixed it in 20 mins and charged me $50.  What a saint!  Thank you Dmitri!!!!!!!  I will only use Option One Plumbing from now on.
Aaron A.
Aaron A.
8/25/2016
When the worker showed up to snake my slow laundry drain he immediately tried to upsell me and explained how he couldn't really guarantee service for the $49.50 Inalready paid. Why would someone show up and immediately unguarantee their service? I will tell you why.

I told him to snake it anyway and he did for 5-10 minutes. Then he asked me to come out and see what he pulled out of the drain. There was a bunch of debris and he said your line is busted somewhere, we have to come in with a camera and figure out where it is. We would have to tear that wall over there out to get a camera down.

I thanked him and ushered him out of my property. When I tried to do laundry later it back up much worse than ever before onto my laundry room floor. Thanks Option One but no Thanks.
Shauna-Rae B.
Shauna-Rae B.
10/06/2016
Matt arrived on time and was courteous. He listened to me when I said to start camera-ing the sewer pipe at the toilet where another plumber pulled tree/shrub roots from my toilet.  Matt removed the toilet and camera-ed the pipe starting at the toilet. It turns out the roots entered the toilet from a gap between the slab and toilet flange, which was visible in the camera monitor, and Matt pulled out a root that had ringed itself around the lip of the flange. He then replaced/reinstalled the toilet, complete with a new wax ring and caulking around the base of the toilet. Matt also cleaned everything up when he was done.  My task is to completely remove the offending tree and shrubs. I'm very grateful that It wasn't necessary to jack-hammer my post-tension foundation slab, and that my sewer pipes are intact. Additionally, Option One comes to Casa Grande, AZ. Thank you, Matt and Option One Plumbing.
Mike R.
Mike R.
04/09/2016
Guy showed up at my rental was there 10mins. Said he couldn't get it unclogged.  Told me he would have to pull tub to get it unclogged have me a quote of $1200.   I called my handyman, he went out the next day and had it fixed in 20 mins.   Option one charged me $51 for their plumber to show up do nothing but try to up sell me.  The best part is my tenants got to listen to the plumber fighting with someone on his phone the entire 10 mins he was there.
I have called option one and asked to talk with manager (Amy) on tuesday, weds, thurs and Friday. She has yet to return my call.   Their customer service sucks.

I will never use them again and I'm going to protest the charge with my cc company
Nancy S.
Nancy S.
06/03/2019
These guys know what they're doing! Always able to solve my problems & they're prompt & clean up after themselves.  Sammy & Robert are great!  They send a text b4 they come.  I've used them a bunch.
Kevin K.
Kevin K.
05/07/2019
Andrew with Option One took great care of us today.  Very professional and handled our clogged pipes efficiently and cleanly.  Thank you Andrew!
Juanita H.
Juanita H.
10/08/2018
This Plumbing service was awesome! The appointment was set between 1-3, but Cori (technician) was early. He was professional and explained the problem where my 85 year old father could understand it. The problem was fixed, comes with a 14 day warranty! Thanks Cori for extraordinary customer service!!
Marian E.
Marian E.
4/16/2016
I found this company to be very professional. Gave us a time when they would  finish the job and did just as promise .The whole crew polite a and respectful of our property.They did a awesome clean up job.Oh,did I forget too say the cost was reasonable
Mike M.
Mike M.
1/22/2018
I have been using Option One Plumbing for several years personally and professionally as a real estate agent. They did a full sewer replacement on my personal property as well as numerous miscellaneous plumbing jobs. I have referred Option One to my clients, both buyers and sellers, and received positive feedback from all of them. The two technicians I work with consistently are Andrew and Robert. Andrew is always professional, considerate and listens to your concerns and questions. If he encounters a situation he is not familiar with or wants a confirmation that his approach is correct, he will get on the phone with Robert, his supervisor, or another colleague. This builds confidence in me that the job is being done right the first time. Robert brings a level of knowledge, skill and direction to the jobs. He is great at overcoming challenges and his communication with the client is honest and transparent. In the years I've worked with Option One, I have never felt like they dishonestly diagnosed a job for their benefit to make more money. I will continue building and maintaining my relationship with Option One plumbing today and moving forward.
Michelle A.
Michelle A.
2/15/2012
Our shower in our master bathroom had a terrible clog. I tried all the natural stuff to get it unclogged with no luck, as well as pouring drano and all that other crap to try and get it going.
I found Option One right here on Yelp. It mostly positive views, and i liked the one price, no hassle option.
The service was fantastic-the guy who came was super helpful, friendly to my husband and also gave us tips on how to change out a faucet in another room.
Didn't try to get us to do anything else....can't get any better than that.
That one price option is absolutely true. 49.50-NO hidden fees.
Hooray!!
Tom T.
Tom T.
4/25/2011
You will find them with a bunch of different telephone numbers and
addresses on the internet and a webpage at  optiononeplumbing.com/op…  and 1-800-905-7115  

I chose the one at 3370 North Hayden Road, Scottsdale, AZ 85251
(480) 946-0796 but I don't think it matters.  It seems to actually be a multi-state referral service or franchise.  Frankly, the local business deception  kept me from calling them first but a recommended plumber (who quoted me $150) couldn't get to me until Wednesday.

After unsuccessfully fighting a clogged drain myself  over the Easter weekend on the following Monday their guy Tim fixed it in 30 minutes for the advertised $49.50, rootering my line from the roof.  I called at 8:30 AM, he was here at 1PM.  Their work comes with a 30-day guarantee.

They will get my repeat business.  I just hope not too often.
Loren W.
Loren W.
1/27/2016
Robert came out to snake our kitchen drain. Got it cleared in record time. Suggested some possible things to do down the road but with no pressure.  Robert was very polite and friendly and shared a funny story about drain cleaning job he had once. Cost half of what other plumbers charge just to show up. We will use again! Thanks
Maria W.
Maria W.
12/29/2017
Quick response, efficient work.  We were very happy with Option One and would definitely use them again.
Mike O.
Mike O.
3/20/2012
Wow!  Had them twice and what clean, caring people.  If you get Jesse, you'll be doubly blessed.

Their work is fast, complete, clean, what else can I say?  Usually the same day you call.  I'm absolutely impressed.
Creative C.
Creative C.
4/24/2013
24 APRIL 2013 (WEDNESDAY)

RE: RESIDENTIAL SERVICE

We received service at one of our properties and didn't know exactly what the issue was. A young man Brennan was dispatched out and diagnosed the issue with a toilet ($49.50 any drain repair) and provided quotes for several other concerns. It amazes us how this young man was so knowledgeable and was able to fix the issue within thirty minutes.  

We requested a quote on future work which was based on many unknowns.
(Age of property, age of parts, replacement, etc.) We acknowledge that the quotes were based upon many unknowns but still doubled the quotes from other Yelp
Plumbers. But the service provided was professional and honest.

Not  the usual uncomfortable service salesman experience you receive when you
have an issue that requires immediate attention.
Jerry M.
Jerry M.
3/29/2017
Option One's Dee Kimble was an hour late without notification.  I requested a call to meet at the vacant property. I received a text message stating Dee was on his way I immediately went to the property and arrived  within 4 minutes. After waiting 40 minutes I contacted them again and was told the serviceman showed up and left when no one was there.  When I asked them to return the dispatch told me they would contact me within the hour.  Two hours later when I contacted them again they said men are still working and I should be charged for after hours service if I still wanted service tonight.  I can accept them running late and was happy to meet another time but they told me it was my fault.  I have referred Option One to many realtors and investors and I will be sure to have them removed from their call sheets.
Deborah B.
Deborah B.
02/03/2015
I am always grateful when people review contractors, plumbers etc. These guys are great! I've used them on several occasions and they are honest and reliable! Today they were 2  hours delayed, they called early to let me know, offered to reschedule. But I know they take care of their customers, so if they are late it's just for that reason! I really appreciate these guys!! Thanks Chuck!
Pat H.
Pat H.
2/20/2018
A special shout out for Andrew and Robert Garcia from a valued neighbor. They did an outstanding job quickly fixing a difficult to reach leak in the neighbor's attic. The job involved excellent teamwork as they crawled into a very tight space to complete the work. This was the second job by Option One for our neighbor. A few weeks ago Robert also responded to replace a section of a clogged vent pipe located inside a brick wall. In both cases a job well done!
Jerry G.
Jerry G.
2/20/2018
I only needed help on a simple but annoying kitchen drain clogging issue and called Option One (never used them before). Option One kept it simple for me, gave me an upfront estimate, arrived on time and completed the work in an efficient manner. What more could you ask for? I'll use them again for sure!
Patti V.
Patti V.
1/29/2018
We have used Option One before and have always been happy with the service and overall knowledge of their employees. Last time we called, Derrick was our plumber and he couldn't have been more helpful. The kitchen drain was beyond plugged up and he was worried that if he couldn't clear it we would have to go the more expensive route and do a total drain clean out. But he kept going and going at the problem until finally the drain began to run clear. Yeah! Derrick! Again, I have used them before and they always show up on time, are super professional and easily the most affordable.
Bob C.
Bob C.
1/14/2018
Sam was great! He did a great job, but he told me$2500, but then it was 2650, and $106 because I didn't have pay in cash. I would use them again
Beth R.
Beth R.
5/16/2018
This was my first time using Option One Plumbing.  The tech, Andrew sent a text when he was on the way.  He was clean (even at the end of the day), thorough and very polite.  He explained the cause of the problem and how to prevent future issues with my plumbing.  The price was very reasonable, actually less than I have paid for the same repair in past years to a different company!  Thanks  Option One, I think I have found my new plumbing company.
Marilyn R.
Marilyn R.
07/03/2014
We called this company needing emergency plumbing service due to family and friends coming over for the wedding. We were finally able to locate a plumbing service that would service the Tonopah area for an additional fee of $175. We agreed to the cost and was informed of an hour and a half wait time. However, 30 minutes later, they called to tell us to let us know that $175 was not enough and that it would cost more money to come out and service us. We were given a quote and agreed to it. Now, they want more money for doing a job they specialize in. No way. This company has technicians that are sharks. Don't use them!!
Jane W.
Jane W.
10/06/2014
Unfortunately we live in a old area with terrible plumbing, and have had our fair share of problems. We have now had this company come out 3 times to our house and they've always been super honest, and able to fix our problem within an hour or less! Our most recent visit we had Charles come out and he did a great job. However all of the technicians we've had in the past have been awesome as well. Definitely reccomend this company!
Julie R.
Julie R.
7/27/2014
We needed to have our main drain snaked on a Sunday. The water was backed up and we couldn't use showers or toilets. We called around and most places either weren't open on Sunday or charged a rediculous price to come out on a Sunday. Not these guys! They came out the same day and had the lowest price around. Ask for Devin. He did a great job with our plumbing issues. We hope not to have further problems, but if so, we will specifically request him next time.
Darin S.
Darin S.
8/19/2016
Option One was nothing short of professional and our go to for our plumbing needs. They were running very behind with their appointments and I got two calls letting me know if the severe delay. They ensured my appointment would still be kept even on a Friday night. Matt our technician was professional, and knowledgeable. Our issue was resolved within 20 minutes.
Rick W.
Rick W.
12/11/2013
My experience was much like Dan B.'s.  I called at 5pm and requested a visit the next morning 8-10am.  The plumber called and arrived @ 9am, was finisihed in 15-20 minutes, drain snaked and cleaned, $50.  Other services charge $250 or so in the past.  Customer service was friendly and accurate.  Overall a great experience.
Jenna W.
Jenna W.
2/19/2014
My husband and I recently moved into our new home and the plumbing backed up the same week we moved. Jesse with Option One came out and did a great job! He suggested getting camera down sewer to find problem. That same Saturday he came out with another plumber, Shiloh.  They both were such a big help and went above and beyond! I'll never use a different plumbing company!
Leslie I.
Leslie I.
06/11/2015
I called and spoke with a friendly, professional woman who set up my same- day appointment between 10a and 12noon.  At 10:30, I received a call advising the crew was 10 minutes out.  They showed up shortly thereafter, and quickly assessed the situation:  a clogged kitchen drain.  They opened the clean- out and grease blobs flowed out. ( Gross. )  Then they snaked the line, sprayed down the area with my water hose, collected their fee ($49.50, as promised), and politely left.  I would have given them 5 stars, but I later found the grease blobs on my patio floor- and no one wants to see that...  Overall, I'm pleased with Option One and I would recommend them to you (at least for a minor rooter job).
CF R.
CF R.
3/27/2014
Robert G. was excellent.  Super efficient service and quality work.  And way more affordable than anyone else we talked to!  Will definitely use again for any plumbing needs!
Danielle W.
Danielle W.
3/25/2018
We were desperate. My mother and her husband are retired and have been living in an 80 year old house for 50 years. I also have a brother who lives there with special needs. It was a mess; toilet, shower, water outside the house even. There is no way they could have waited until Monday. It was 8pm Sunday night, the tech, Sam, got there within the hour. Don't get me wrong it was pricy, but thank goodness the resources were available to get it fixed. He was professional and explained everything along the way. He was so kind to listen to my mother ask questions, tell her stories and even show a few pictures of grandkids as grandmas do.  He was very efficient and even though he was on call all weekend until the next morning at 6am, he had positive energy and a great attitude. He left recommendations for some future work (his bosses should be proud of the pitch he gave) My mother wants him to do any and all future work for her. Thanks!
Beverly B.
Beverly B.
11/15/2013
I had a blocked sewer line/toilet.  Shiloh was able to clear out the blockage within a short time.  He is professional, polite and an all-around nice young man.  Don't hesitate to ask for him if you have a problem.  There was no push to sell other services--the $49.50 price was quoted and lived up to.  Ethical company.

Beverly B
Chris B.
Chris B.
12/06/2012
STAY AWAY!!!  Had an appointment for 12-2pm today and they called at 1:55pm to say they would be 1hr & 30mins late.  At 5:40pm (2hrs & 10mins after the new time they quoted) we called them back and told them about the situation.  They lady on the phone was extremely rude and did not offer any assistance in the matter.
Amy L.
Amy L.
05/04/2012
They've provided horrible service, The first time they broke the snake in the drain and since then, we've tried with no success to get them to come back out to look at it. I would definitely NOT recommend this company. They have a new phone number and address, it is 5330 west Olive Avenue phone number 623-939-0088.
Steve F.
Steve F.
3/17/2012
OK, the supervisor came out and did a good install, no leaks and it doesn't wobble. Had he only come the first time we could have avoided a YEAR of TROUBLE and frustration. I'll give them another star for finally taking care of me.
Patrick B.
Patrick B.
2/14/2014
We have been using these guys for 3 years now, they are great. Very easy to work with and always get the job done and for much cheaper than other options. Really takes the open check book concept away, you know what the charge is going to be before the work is complete.
Pam D.
Pam D.
04/10/2013
great company!  I was quoted rates of $200+, and to rent the equipment and pay someone to do it would have been $150.  They showed up, ON TIME, handled it, didnt try to up sell me on stuff i didnt need!  They were professional, easy to deal with and would highly recommend!
Heike R.
Heike R.
6/21/2016
Dimitri is very courteous and professional. Our sewer lines clogged up and we called a different plumbing company at first, they could not unclog the drain.Called Option One Plumbing and they came out the same day and got the drainage fixed. Did advise me that the plumbing was not installed correctly, to many bends and curves in the line with waste water flowing up instead of down. Dimitri replace part of the drainage pipes so everything is flowing correctly.They even gave us a 5 year warranty on the piping they replaced. I highly recommend Option One Plumbing they get the job done at a reasonable price. By the way the outside temperature was 116 degree Fahrenheit while Dimitri replace the pipes. Great job, thank you!!!!!!!!
Ryan e.
Ryan e.
1/16/2015
Didn't even get a chance to have them come out a quote the job because the guy who just answered the phone seemed bothered that I called. Not a good way to start.
Lindsay H.
Lindsay H.
12/15/2014
I scheduled this company to come to my house TWICE and both times they no showed. I called after the second time of them not showing up and the woman could seem to care less or be apologetic at all. I would never recommend anyone to use them.
Artie F.
Artie F.
04/05/2011
About a year ago I had a new garbage disposal installed.  My house and pipes are 1951, the disposal is 50 years newer.  Needless to say, they weren't a perfect match, and the guy who installed it had to cut some corners to make it work.
Yesterday I switched out my faucet (myself) and I must have bumped the pipes he had tinkered with, and it started leaking from the trap section of the pipe.  I couldn't fix it myself, and I went on Craigslist to find a plumber.  
We found Option One, so we called, and they booked an appointment for the next day (today) between 1-3pm.  
While my tech, Israel, got here about 3, I'm thrilled I got him.  We talked out about 5 different ways to fix it, and finally settled on one.  Israel made the fix, simpler than I would have thought, and sure enough it worked on the very first try.  I'm stoked.
Israel was professional and thoughtful, and creative when it came to a challenge.  I will definitely keep Option One's number and I'll ask for Israel if (when) I ever have another plumbing issue.
Jason D.
Jason D.
7/16/2012
5-star service and price. -1 star for scheduling / not being on time.

Part of the main sewer line in my home clogged on a Thursday night-- half the house backed up. Called Option One on Friday morning at 9am; I was told they could be there between 11am-1pm, which is fine. At 12:45pm I get a call from dispatch that they are still on another job and asking if I can wait a little longer; that's okay, and I appreciate that they are keeping in contact. So I wait, and wait some more. Then it's 4pm and I still haven't heard anything. At this point I have other plans for the evening so I have to call back and reschedule for Saturday morning.

BUT, when Jesse showed up on Saturday (on time), he was professional, cleared the clog, and gave me some invaluable tips on drain maintenance for my particular problem. And the total was only $49.50, as advertised-- the cheapest drain cleaning service I've ever had, by far.

I was bothered by the scheduling issue, but for the great service and price I'd definitely call them again to clear a drain.
Kristin B.
Kristin B.
06/05/2011
Ian helped me out today and was awesome!! I called at 9 and he was here by 11:30 on a Sunday!!  The drains are clear and working properly and the prices can't be beat!! I'll definitely be calling them again for any needs :). Thank you so much!!
Marilyn P.
Marilyn P.
10/04/2014
I take back my high review. They sent me a new plumber and he did not get my clog out and gave up and charged me $99 for NOTHING. I called another company and they snaked my pipe until they got the clog and my drains are finally clog free and worth every penny! I will never recommend option 1 to anyone. They are the cheapest but the lousiest service. They wanted to dig my yard for thousands, so not so cheap anymore when I lost basically $100 and time away from work and still had my drains clogged. The worst experience! Stay away and call a legitimate company that will help you and not just perform a generic rooter once and charge you with an invoice that says clog not cleared and leave your drains clogged.  I regret recommending them before.
Nina C.
Nina C.
1/27/2016
We had a very good experience with Option One Plumbing.  They arrived and time and diagnosed our problem completely and accurately.  They were professional, knowledgeable and most of all, they worked very hard to repair our problem.  Devin M. was the lead plumber and if you ask for him when you call, you won't go wrong.  We found that Option One has superior equipment over other plumbing companies.  This equipment can diagnose problems in the pipes and they also have the equipment to fix any plumbing problem.  Other companies do not have the cameras and tools to fully diagnose the problems that come up with older homes.  Devin M. and his team worked on our problem through a weekend and even came on Sunday to finish the job so we could get back up and running as soon as possible.  Thank you, Devin M. and Option One.  I will gladly call you again and will recommend you to others!
Bill C.
Bill C.
12/30/2013
They gave me a window of 1 to 3. When no one had shown up at 4:30 I called. They told me I was next on the list and other jobs were taking longer than expected. I told them a phone call to let me know they would be late would have been nice.

The dispatcher asked if I still wanted to wait or reschedule. I reluctantly told her that if they couldn't be here by 6:00 to cancel the appointment.

About 10 minutes later the plumber called to say he was on his way.

He did end up going on the roof as I mistakenly told him the vent for the old Laundry Room went straight down and vented the utility sink in the Garage. I helped him carry the 1/2 machine up to the roof.

The vent was for the utility sink, where the Kitchen sink was backing up, BUT it did not go straight down. Instead it is offset about 8 feet. So that means the snake had to go down, 8 feet north, then back more than 8 feet south to get past where the Kitchen and utility sink meet.

He asked me to watch the utility sink and let him know when it drained.

10 minutes later he was out of snake and came down to tell me it would need to be hydro jetted. As we are standing there talking the sink miraculously drained.

I can't complain about the $49.50 price as another (BBB A+) company quoted me $94 to show up and extra if they needed to go on the roof. It would have been nice if they had called to tell me they were running late.
Tiffany N.
Tiffany N.
6/14/2013
Saved our bacon and showed up quickly after we called for commercial services. They were able to fix the problem the 1st time unlike the company we used before (who didn't fix it). I will gladly refer this company to anyone who needs a plumber. Thank you for fixing our crappy situation! Literally!
Xuankieu T.
Xuankieu T.
7/16/2014
I would give this company a 4 or 5 stars if the first technician they sent out wasn't so bad. I was able to get a technician to come look at a clog bathtub on the same day that I called and he was on time. However, he did a really lousy job. Finish in less than 15 minutes that I was so surprise. I didn't even hear his snake running! I asked him did he even turn it on and he say it's a quiet one. I ran the tub to test it and it seem like it's still slow. He told me that I have to ran the shower to show that it's draining. Ok?? Since it's a 7 days warranty, I pay him for it. That night when we ran the shower, it still drain very slow!!! I called the company again and they will sent out someone to look at it the next day, they are not on time so we had to reschedule the following day. 45 minutes late but at least now the job is done properly. For a really decent price of $50 to fix your plumbing, I guess it's a matter of luck which technician you get.
Gwen N.
Gwen N.
1/30/2012
Great service!  I used this company after I had paid $130 to another company who did NOT clear my drain.  This company was prompt and efficient and had no hidden costs or fees.  I will use them again!
Tevia R.
Tevia R.
7/15/2011
called Option One early in the morning because my main line was backing up into the house. They had someone out within a couple hours. He was quick, knowledgeable, and very friendly. It turned out I had roots infesting my pipes. He got a TV out there within 15 min found where the problem was and told me to call the city. The city came out 3 hrs later and he rushed over to my house so he could do the inline video again but for free this time.  Awesome pricing. Amazing!
RC C.
RC C.
12/11/2013
Terrible Service. Missed service times on two occassions. Had to call back less than a week later for the same drain clog. The tech (Shilo) failed to explain what he had or had not done then he hung up and would not explain the situation.  Resorted to another plumber that cleared the drain in short order.
Kit P.
Kit P.
7/30/2014
Grandkids stopped up the toilet with baby wipes, toilet paper and a brush!  Devin came right away and did a terrific job...and only $49.50  Couldn't be happier.
Darin H.
Darin H.
6/29/2013
Terrible service or should I say no service.  I was told the plumber would be at my place between 0800-1000 and guess what?  No one showed up nor was there a phone call.  I called 30min after to find out what happened. The lady (I believe they are out of state because she ask me what city I live in) told me he was on the way and he would call me.  No phone call or a plumber.  I called back again to cancel.  I called for another plumber who arrived in 15 min and more affordable.  I highly don't recommend this place unless you want to wait all day long not knowing whats going on then this is your place.  Terrible.
Donna H.
Donna H.
11/13/2014
I have used Option One three times.  The last two times I have waited for more than 3 hours.  Last night it was a 6 hour wait with no call from the technician.  I called another company who arrived this afternoon on time and fixed everything within an hours time.  Most of the problems had to do with Option One's shoddy work.  I had to replace all of the faucets in my baths because Option One had placed everything in the wrong position.  I will never call them and hope that you don't either.
Aaron S.
Aaron S.
09/05/2013
Underwhelmed. Can't comment on the quality of their work or the actual price charged because they didn't show up. After an hour and 50 minutes into the two hour service window they provided I called in to see if there was a problem. I was assured I was next on my list and someone would be right over and call to let me know they were on their way. Another hour passed without a phone call. Pretty poor customer service in my opinion. I feel I was OPTION ONE-HUNDRED for their schedule.
Brittany D.
Brittany D.
05/01/2012
Purchased a condo Feb 2011 and needed a knob for the water shut off fixed. They came out handled it and gave me great service. I paid the first payment for the service call with my debit before they fixed it and then after it was fixed I paid again. Over the last 15 months I have received 3 calls from them saying I didn't pay, after getting a message last month again I called them back and talked to a very nice lady who said not to worry she would take care of it. Again today I get a call from a woman claiming to be a manager advising me I have a past due balance and I needed to pay ASAP!!! I again told her I had already paid and she began to argue with me. I asked her if I really owed this balance why it took 15 months for them to take care of it, she basically called me a liar and I asked to talk to her manager, and she stated she was it ( she didn't have a manager ) I then asked who the owner was and asked to be transferred to his voicemail, she said he didn't have voicemail and refused to allow me to speak to anyone else. I finally told her if she didn't stop harassing me I would file a claim with the BBB and hung up. Seriously they need a better bookkeeper and need better customer service!!!
Michelle B.
Michelle B.
2/22/2013
Absolutely HORRIBLE phone/customer service!!! Our septic tank was backing up and we were told to call Option One because they would snake our clean out line for $50. I called them at Noon gave all my information to a receptionist and was told I would get a call back. At 1:37pm still no call so I called them and was told I would get a call back. By 2:15pm still no call back so I called again and was finally able to schedule someone to come out between 5-7pm and that the technician would call when he was on his way. By 7:12pm no call from the technician and I couldn't reach anyone in the office, I left a voicemail that was never returned either. By 8:12pm I tried calling again and finally got an answer, the receptionist said I was the next call. Finally at 9:13pm the technician called saying he was on his way. By 9:47pm he finally showed up and was able to unclog our clean out line to our septic tank. If I could give separate ratings I would give the technician, Israel, 5 stars for being polite, professional, and helpful. I would give the office workers (ie receptionist or scheduling person) 0 stars!! All that was needed was a call back the first 2 tines I called and a call saying your technician is running behind he should be there between xx-xx, really really poor phone service. ~ 2/18/2013 ~
Brian S.
Brian S.
5/24/2013
I had an appt scheduled for 2-4pm today for a simple drain clean.  At 4:10 I get a call that he's running a little late but will be there before 5pm.  At 5:10pm I call inquiring when there are going to be there, the operator says she'll have to call me back.  Ten minutes later she informs that he'll be 2-3 more hours.  After taking a 1/2 day off to accommodate their window, they were not willing to offer anything more than a we're sorry.  Obviously won't be using them.  Good luck.
Nichole G.
Nichole G.
07/06/2010
I had a clog in my bathroom sink that I was unable to clog after hours of trying.  I called another plumber - they wanted to tear out my wall to get to it and charge me an arm and a leg.  I called Option One for a second opinion.  Option One's technicians were able to make it out to my house about an hour after I called and unclog the drain within 30 minutes for only 49.50!  I was so impressed!  The techs, Tim & Vince, were great - both very personable & funny.  Next time I need a plumber, I will definitely call Option One first!!
Sam M.
Sam M.
5/22/2012
Called for a drain clean out and was given a 9 to 11 time frame. The plumber was supposed to call a half hour before he was to show up. I never got a call. I called them and they said he was running late. An hour later and still no call . I had to go so I called them and canceled. They wasted my day . I put allot of things on hold waiting for them and they didn't even have the courtesy to  call and let me know they were not going to make our agreed upon time. They weren't even close . If you value your time look somewhere else..
Heather A.
Heather A.
5/13/2014
When I was searching plumbing companies I knew I had to call Option One because of the great reviews they have. I set up an appointment in which they were supposed to be at my house between 9-11AM. 11 rolled around and no one showed up or called. I called to see what was going on and I was told they were running behind, but we were next on the list and they should be here soon. I understand things happen so, although I was frustrated, I continued to wait. 1PM came and went and still no show. I finally received a call around 2PM  to say they were on their way. By then I had already scheduled another company. I truly understand there are circumstances which arise, but having communication with your customers is number one. I probably would have waited and allowed them to come if their customer service was more of a priority.
Erin P.
Erin P.
05/04/2012
Andrew came out and did a great job. He spent the entire day working on our rental property. We were expecting the worse news and he was honest and did what was needed. I will call this company for all jobs that we need! Awesome job!
DJ I.
DJ I.
03/06/2014
BEST DEAL EVER! Jesse from Option One came out. No bull just snaked my drain just what it needed and $49.50 just what I was quoted. DONE. These guys are honest and professional. Highly recommend. Will tell everyone about them.
Terry S.
Terry S.
01/06/2013
My only complaint is the receptionist whom I called mid-way through my appointment time slot of 10-12AM to ask her if the service person was going to be late and asked her to please call me if he was going to come past the 12:00 window as I had plans with my granddaughter.  She never called back and the service person didn't arrive until 12:40.  He was very apologetic and got right to the task at hand; clearing my bathtub drain.  He was a very nice young man who took the time to explain everything he was doing and the best part of it was they stuck to their advertised price of $49.50.  Unlike the previous company who came out (Schuelke Plumbing, LLC ) who said they were going to have to charge me $200 becuase he had to use his rooter without even removing the drain plug to take a look at it.  So call Option One if you need this kind of repair.  I am a very picky person and would have given them 5 stars if it wasn't for the flaky receptionist.
Dean J.
Dean J.
12/12/2014
This company is UNPROFESSIONAL, UNRELIABLE and HORRIBLE to deal with.  I contracted Option One Plumbing to install 6 bathroom faucets.  Some of the hardware  was defective and the Technician took it with him to try to find a replacement.  The technician was not able to find it.   I understand they can't find the part and that is not their fault.  However they refuse to give it back to me despite 8 phonecalls over 6 weeks.  I spoke to the Manager three times and she never follows through.  As a result of not getting the part back,  I have paid for two sinks and the work is useless.  I will have to buy two new faucets and pay someone else to install them.  All I want is my part back and it is like pulling teeth with no anesthesia.   In addition I agreed to pay them cash plus check.  I asked for an invoice and it took 5 weeks for them to actually cash my check.  I had to call three times to get a paid invoice.  Each time they had my name spelled wrong.  This company is very sketchy and unprofessional.   STAY FAR, FAR AWAY!
Veronica C.
Veronica C.
3/28/2012
Great Service.  Great Price.  Jessie was courteous and I would definitely recommend them to everyone I know.
Robin B.
Robin B.
01/08/2012
We had a stopped drain on a Saturday.  We were told someone would be out between 11 and 1.  One o'clock came and went and when we called, we were told 45 minutes, then 1/2 hour when the 45 minute deadline passed.  Finally, someone came at 3:00, but we sent them away because the drain seemed to be running.  On Sunday, we had more problems, so we called again and were told someone would arrive between 1 and 3.  Robert finally came at 4:30 p.m. and decided he did not have a snake long enough.  Luckily, another plumber was close by and Robert was able to pick up a longer snake.  All that said, Robert did an excellent job, was very courteous and knowledgale.  The price of $49.50 is definitely a bonus.  I would most definitely use Option One again, taking into account the time when they say they will show up and when they actually show up may be longer.  Had it not been for the frustrating delay in arrival, I would have given Option One five stars.

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