We had Moon Valley out in November to trim two trees in our backyard that were overgrown. Both are 10 years old, one medium about 15 ft tall and the other large around 30-40 ft tall. They were touching the porch roof and the walls, and one was touching the house roof. We explained that the goal was to shape them, raise them up and reduce the circumference so they are not touching the house and porch or hanging too far into the neighbors' yards. Moon Valley was the most expensive company but the rep said that after they trimmed the trees we wouldn't need to do it again for 2 years, and he said a lot of things that sounded good so we went with them. There were communication issues, though. The rep said we were scheduled and we'd get a call with a time frame but when I didn't get the call I called the office and the scheduling lady said she didn't have us on the books. We eventually got all that squared away and on the day of service four guys came out to do the trimming and they were done less than 2 hours later. No ladders or major equipment were needed. They did stand on the wall for some of it but otherwise reached from the ground. They did hollow out a lot of the biggest tree (Arizona Ash) and raised the bottom up so we could walk under it so that one turned out ok, though I did go back in to trim some low hanging branches that were touching the wall again just a couple months later. The other tree (Purple Plum) they did shape so it didn't look like it wasn't leaning anymore, and they took off the lower branches to raise it up. However, in the process they accidentally sawed into the trunk leaving a large gash which is not only ugly but could impact the trees overall health. The next week two center branches dropped so far that they were almost touching the ground and had to be cut off. Additionally, while the shape looked nice, they did not decrease the circumference enough. They barely brought it away from the patio and roof (less than a foot) so after just a few months it's touching the patio and roof again and blocking the path around to the side of the house. Since I was told that the trimming would last two years and it needs to be trimmed again after only one year, I am very disappointed and frankly, mad that I paid $1,500. I was also told that someone would call after the service to check in and see how things went and I planned to address all of this with them but no one ever called. Attached are before and after pictures of both trees (before on left and after on right, two views of each). Overall, the shapes look nice but the trimming was not drastic enough to be long lasting and the main goals were not 100% met, in addition to the very high price and scheduling hassle. I will be looking at other companies when we decide to pay someone to come trim them again and I am not likely to recommend them to anyone I know for their tree trimming needs.