This is an edited review. After having left a mediocre review, these guys went out of their way to fix my little complaints, which were mostly about what I thought was lack of support. It turns out it was about a change up in the positions of some staff and one employee leaving. I just had to ask the right questions. I just bought a house in Phoenix and, of course, I wanted trees for my new house. The yard was a complete blank slate and I needed instant trees. I initially got three huge size ( about 5 foot in ground) trees. Several months later two of my three trees are doing fantastic and even showing some new growth. My blood orange is still struggling a bit, but I got the extended warranty and I'm just watching it closely. Blood oranges are more finicky trees anyway. I am now so content I've got a peach, a pomogranate and some bouganvilla coming from Moon Valley.
My best advice is, yes, they are helpful, but sometimes you have to talk to the right person first.
Don't use the financing if you can't pay it off in a year because the interest will gouge you.
Getting big trees planted for you is expensive! Do this only if you need or want INSTANT trees and get the extended warranty. It's good for a year and covers pretty much anything short of intentionally killing the tree. In my opinion, if you are going to spring for instant trees you want to know they are going to live so a warranty is a no brainier.
My only regret now is the BILL and the fact that I've now created a monster, in terms of wanting to fill up my yard with other expensive green things!