24hr Arctic Services

JD is really professional. He is the only Hvac service that would answer the phone call after 6 p.m. in the area. I had him come over to repair my central heater system last August and today, for 2 different issues. He accommodated to address minor problems over the phone and he would come in only when something needs to be done by a professional. He works in a very professional way and very knowledgeable. Our system is fully fixed both times and the fee is very reasonable. I would definitely recommend this service to anyone.

If there was any way to give more stars, I most definitely would.
My house was 59 degrees Sunday morning.  After contacting 3 or 4 plumbers, to no avail, I found 24hr Arctic Services.  Seeing a 5-star rating I decided to call them.  They came over around 1 p.m.  I have a Knight high efficiency boiler.  (Which I do NOT recommend.  Way too complicated even for the pros.)  The boiler kept locking out no matter what they did.  JD, the owner, drove in from the Valley to assess the situation.  He had the technician, Jerry (great guy) stay and keep resetting the boiler so I could get some heat.  They were here for several hours diagnosing the problem.  They weren't charging me for the standby time.  They got the boiler up and running at least enough to get my house back up to a reasonable temperature, even though still chilly.  It was finally determined that new sensors were needed.  Of course the only places to get these sensors were closed on Sunday we would have experience a cold night.  But this was in no way their fault.  (Crappy boiler.  Don't buy a Knight). JD went home and researched the issue on the internet.  He said there were only 2 known internet blogs that related to the issues we were having.  Monday morning JD tried to contact the manufacturer, but to no avail.  They were closed for the holidays.  He contacted the local sensor reps and had a lengthy discussion about the problem.  They all agreed instead of replacing the motherboard (about $800), new sensors would probably fix the problem.  The sensors cost about $30 apiece.  JD installed the new sensors and boiler was back up and running.
Now the biggest reasons for the 5 stars.  As I said earlier, they were here a long time.  Not all hours were billed at time and half.  Or billed at all.  They were much more concerned of solving the conundrum than nickel and diming me to death for standby time.  JD actually loved the challenge of trying to fix the problem more than the money itself.  They did not abandon me!!!!  I am completely satisfied and understand that they did all they could do on Sunday night.  Not their fault they couldn't fix it, though they tried like the dickens to.
I have had contact with numerous, numerous plumbing firms over the years, both professionally and unfortunately personally too.  I do not say this lightly, BY FAR AWAY, THE ABSOLUTE BEST CUSTOMER SERVICE I HAVE EVER RECEIVED.  PLUMBER OR NOT!!!  THEY ACTUALLY CARED!!!

Our boiler went out, and we called 24 hr Arctic Services after seeing all of their great reviews.  JD and Jerry were awesome to work with!  Jerry worked until 9 pm getting a new unit installed.  Communication was excellent.  We will be calling them again if we have any more problems.  Highly recommend!

Even after some scheduling challenges, the experience with JD and his son was A+. Got the job done quickly and my new water heater is very happy. Would recommend him to anyone without reservation.

Rory O'Boyle
Anchorage, Alaska

Came out after 9pm and charged regular rate which was nice.

My furnace was out and water heater cracked and leaking (won't stop).  He fixed the the furnace, but didn't stop the water leak.  : (

Now i have to either call the owner tomorrow afternoon or someone else in the morning.

3/5 appreciative, but disappointed.

I had a leaking hot water heater that had some older plumbing on it.  They came out and replaced the plumbing. Fast and easy. Nice guys,  Very polite.

I would recommend anyone who has heating issue at home I called them last minute when my heater wasn't working and they responded within minutes! Very helpful people and they were able to get to my house the same day and fixed the issue. They have good communication and very knowledgeable! 10/10 would refer and hire them again if I were to have issue again!

Poor advice, misdiagnosis of problem, expensive. Pay a few extra bucks and go with the big boys

Heat went out and i called these guys and explained my situation and JD The heat guys helped me out over the phone and we got the problem solved ''twas a easy fix but he was very helpful. I would use these guys next time. Thanks JD.

JD and Jerry were awesome installing some electrical things for me and installing a new side water heater for my rental units. Highly recommend them! Great services!

My family had an HVAC issue in anchorage so I went to yelp and I found JD. He responded right away and was truly amazing. If you have any hvac issues, I highly recommend giving him a call. Oh another bonus is the fact that he responds to text messages as well. If we have anymore issues, we will most definitely be reaching out to JD again.

My tenant had a plumbing issue and I couldn't make it over right away so I called these guys. They were at the house in less than an hour and had everything fixed up in less than 15 minutes. Fast, friendly and professional.

We called because of low water pressure at our kitchen sink.  JD spoke to me on the phone and suggested we take off the aerator screen to check for blockage and to call him back if that didn't fix it.  Was unsuccessful with that so I called him back.  He said he would have his technician (Jerry) contact us which he did that afternoon.  He ended up being able to come check it out the next morning. He was able to clean out faucet and take care of the problem.  He also checked my showers and bathroom sinks, cleaning them as well.   JD called to see how things were going and also offered some additional advice for us. I would HIGHLY recommend 24HR Arctic Services.  They were very helpful, courteous and did exactly what they said they would!  Jerry gave us a time for our appt, called that morning to confirm and showed up on time.  Will definitely use them again.

We had a pipe burst underneath the house, called JD and he was out here in no time. He was awesome, for a plumber to come out on the weekend, I did consider him  very reasonable.  We have had a pipe underneath our building leaking hot water for about a month, it was a mess down there.  We were so impressed with him that we not only had the emergency repair we hired him for additional plumbing needs.  He is professional, courteous and very hard-working. I would absolutely recommend him to my friends and family for plumbing needs.