Sofary Lighting

I loved their customization which was beyond my expectations. So on point work. They cared a lot about customers' tastes, preferences, and satisfaction as well and I liked this part the most.

I ordered a foyer chandelier with some customizations. They listened to me carefully and also gave some advice for more beautifications. Trust me, the result was really fantastic. This piece changed the entire look of my entryway. It looked more elegant and organized.

Their professionalism needed a big salute. I didn't find any other local or online store that was as professional as Sofary Lighting. They took care of everything so nicely and handled their customers in a friendly way.

Again, their prompt and responsive service needed to be appreciated. I must say that such an exclusive service came at an affordable budget. I highly recommend this company to others.

BEWARE! After I sent the chandelier I ordered back to them, I received demands to remove my negative review before they would refund my money. After much back and forth, I only received a portion of my money. This place is a scam.

Sofary Lighting Support Team
Jun 3, 2021, 10:17 PM

to me

Hi Brandy,
Sorry for the mis-communication, the billing team just let us know that the manager has asked them to hold the refund due to a new process. Can we have you remove the review first? We will issue the refund right after you remove the reviews since we did run into cases that customers forget to go back to remove the review after we issue the refund.
Rest assured that we will issue the refund after the reviews from FB/Google/Yelp are removed since you can simply add them back if we do not issue the refund.
Thanks,
Tina
Sofary Support Team

Just adding a photo to show the ridiculous conduct of this shipping and logistics company.

Highly recommended!!!

Well, if you need to customize crystal chandeliers size like me, there are no other options for you at all. We are so glad that we found Sofary! Their customer service is great as well! They helped with our customization requirement without charging a Sky-high price. They always get back to us on time if we have any question or any after sale service requests! Absolutely LOVE those chandeliers once we have them installed and get compliments from every single visitor!

Note: they do not have a acutual physical store in Seattle. At beginning, I thought that they have a physical store in their Seattle address. But I am glad that I called and find out that they do not have any physical store and is a pure online business. The Seattle address is their office locaion but it is not open to customers. It makes sense since their prices are so low and there is no way a physical chandelier store can offer that price.

One minor thing to keep in mind is that they do not really offer 2-3 days shipping at all. I guess it kind of make sense since those chandelier come in with large boxes, which most likely require special handling. I was told that normally they will arrive in 2-3 weeks unless you choose expedited shipping, which is definitely the fast shipping that you can get. However, for customization, it will only take extra 1-2 weeks, which means that you can get it in 3-5 weeks. That is FAST! When I tried to do some customization for some furniture before, they at least take 8 weeks!

Sofary has wide range of products to choose from and they do customization as well, which is something that I did not find in any other online or local stores. If you're looking for a custom light fixture, Sofary is the place to shop. Their chandeliers are very high quality and are offered at a wonderful price (about 80% cheaper than the other places I checked locally).

Sofary has an awesome customer support team as well. They are super responsive and are always there to answer any question that you have before and after the purchase. I have been nothing but pleased with the product that I purchased and my shopping experience and will recommend Sofary to my friends and family!

I had this chandelier custom-ordered appropriate to my two-storied foyer. It was a breeze ordering the piece, the customer service was very responsive and prompt. It took some time to reach me here in Bay Area (thanks to covid). But when we had it installed it was an absolute showstopper! So so so pretty! Love it. The price is perfect. Loved everything about this purchase!

THIS PLACE IS A SCAM. I AM NOT SHOCKED AT ANY OF THE STORIES FROM THE ONE STAR REVIEWS. My mom bought a light with them online and they claimed to have shipped it via UPS. She messaged them to ask about the status and they sent us a tracking # and UPS said they had never actually shipped it with UPS in the first place. They responded that they had in fact sent it via UPS, but couldn't issue a refund because they had to conduct an investigation as to the whereabouts of the product. They also told me an investigation would take months, and therefore I could not receive a refund until this investigation was over. Clearly a fake investigation for a product that doesn't exist. When I told them they were making this up, they continued with the same narrative. I will reporting this as fraud with my credit card company. I will also reporting them as a fake company to the Better Business Bureau.

I am truly SHOCKED anyone has anything positive to say about this company. I am convinced these positive reviews are as fake as this fake company's fake products.

I ordered a chandelier from them and finally installed it last weekend. It completes the look of my newly painted foyer and is so beautiful. Everyone who has seen it has complimented its elegance. It is definitely an upgrade for my home. It did take a few hours to hang the crystals, which was absolutely worth it. The customer service with this company was highly responsive as well, which is much appreciated. Overall, it was a pleasant shopping experience, and I would recommend them to anyone who is considering purchasing a crystal chandelier!

What could be more possible than Worse!

A few months ago my wife ordered lights from this 3rd party Chinese run business in the United States, I received the lights damaged, I paid out of pocket to ship the lights back once they received it they said they can't issue me credit and that they must throw away things they receive from customers??!!

BE WARNED : DO NOT SUPPORT THESE THIEVES RUDE, LIARS, THE WALK AROYND, THE WORST PROPLE YOU CAN DEAL WITH!

As to me spending $1000 on chandelier that was damaged they don't want to refund back my credit card company so I'm taking these A holes to Court !!

Highly recommended with excellent customer service and lots of beautiful chandeliers choice!

They have exceptional customer service. I first called them and no one answered. I did not leave a voice mail and was happily surprised that they called me right back. Since this is the first time for me to buy a chandelier online, I called and emailed them multiple times with lots of questions. They always get back to us in timely manner with detailed answers and guidances and never push me to make a purchase.

I am still pleased with our purchase decision with SOFARY today.

Love the product and love their customer service even more!

It is a long story for this chandelier. We were shopping for a chandelier for our dinning room and we first bought it from Amazon. After we spent several hours to install it, we found out that there are some crystals missing. Even though it is great looking chandelier, it is not complete and there is no way that we can accept as it is. There are no phone number that we can reach out to the seller at all and it takes several days back and forth to communicate with the seller through Amazon backend messaging and they can not just resend some crystals. We have to package the whole Thing and return it. Cost us more then 10 hours for nothing.

Then we find Sofary Lighting. I called their number while they are with other customers. But they called me back within 30 mins. I talked with their representative for all the questions that make sure that what happened before will not happen again. They told us they will always send more crystals and they will be able to send additional crystals if something bad happened during shipping. They shipping takes a little long than Amazon prime, but we did receive it around 1 week.

They did send extra crystals. But unfortunately there are indeed several crystals damaged. I call them back. Their customer service are really nice. They express their sorry even though it is really the shipping agent's fault. They asked me to take some picture just to make sure that they know which parts are damaged and they sent me the replacements with in one week! Things are perfect now and we love our chandelier!

Thank you, Sofary Lighting!!!

The chandelier is simply impressive! Highly recommended!

The installation does take sometime. However, once you understand the structure through the instruction, it goes smoothly. Once it is installed, it is simply amazing!

Their customer service are pretty responsive if you have any question, whether it is through phone or email. Their phone representatives is well trained and super help for any general questions. If they are with other customers when you called , they will get get back to you quickly, normally within the same day even you did not leave a voice mail.