Topgun Plumbing

We have a pipe leak in our crawl space. I got referral from my friend that has been using topgun for all their plumbing issues.
I called them and got an estimation from Al.
They are very responsive and accommodating for our needs.
They did a great job, now I have a trusted plumbing company that I can relay on.
Thank you Al & Erik, greatly appreciate your help.

In short:
They ghosted me, even though they came highly recommended. Not sure what to make of this.

In long:
I needed a plumber and got a referral to these folks. I called and everything seemed normal enough. Kinda had that family-business vibe, like maybe the office was the house and family answered the phone.

The person who answered the phone had trouble with my last name, street name, city name, and zip. I was just repeating and repeating, but that happens, so no big deal.

She then said she would text the info over to the tech right away. I knew the tech couldn't be sitting around waiting to drive to my house, so I asked if I should expect a call back tomorrow, today, or later in the week. I'm having this entire conversation with my work persona, very laid back and curious, no pressure, but she bristled HARD at this question. Huh?

Well! Huh! Um, I said right away. He'll get it right away.

What? I'm curious how busy he is and when he can fix my sink...I am in no way questioning your ability to send him a text. I'm sure he's busy. Right away is the same as 30 minutes or more if he's on a job, so I am good. We hung up with no ETA for a call or an appointment.

That was 3 full business days ago and no sign of them yet.

I'd go one star but they did come recommended by someone I trust completely. Overall, though, I'd look elsewhere for plumbing help.

Al responded quickly to my request for an estimate.  Came out to my place, walked the loooong driveway with me down to the water meter. Answered my questions about the meter and shut off.  Measured for a potential water line replacement.  Patiently answered all of my questions that day and later on the telephone.  Provided a complete estimate in 24 hours which included an option for repair vs. replacement.  His professionalism, kindness and attention to detail were above and beyond.  First class all the way.

Amazing customer service and the best price! Al and team came within 45 minutes to fix the outdoor water leak- very efficient and thorough on the details of the job that needed to be done! Will definitely save them on my contact and refer Al and team to friends and family! Thank you Al!!!

The northwest was hit by a big snow storm with black ice. My external irrigation pipe burst even though it was insulated.
Could not find the shut off so had to stuck off the main water so had not water.
Call around and no plumbers available for 2 weeks, could not get trucks out.
Called Top Gun located about 1 mile Al said said 2 weeks out.
I called again the next day and spoke to Al and he agreed to come out to cap the pipe. He inspected and saw that if he caped the outside pipe it will buster at again.
So he needed to locate where from the inside it was piped. He said usually you can access the crawl space form inside the house, my tenant found the place. al was able to turn off the valve and all is good.
Thanks Al for coming out to resolve the issue.
My tenant is hosting a baby on the weekend and now they have water.
5 stars.

Great. Al quickly scheduled an appointment, arrive on time, efficiently performed the job of installing a min tank hot water heater we provided into existing pipes, and explained everything he did and our complex plumbing system. Price was competitive or lower than the other estimates (4) we received.

Waterline connected to my water heater burst and ruined my floors. Al and his crew came first thing in the morning and got to work. He also identified a slew of other issues and fixed them up (at cost of course).

Topgun has been my go to plumber since my waterline incident in 2015, and I will continue to use them for however long they stay in business. Thank you, Al! Thank you for keeping me from setting my house on fire in frustration. :)

The main water shut off valve inside our house had a dripping leak.  Top Gun Plumbing came to our house the next day.  They looked at the shut off valve and determined that the nut was loose.  The plumber showed me how to tighten it, and didn't even charge us for the call.  We had them several years ago for a plumbing project, and they were excellent then too.   They were very professional.  I referred Topgun plumbing to my neighbor for a water line leak a while back, they were also very satisfied with the work.

We had a leaking water line outside of our house. Al came out promptly despite a busy schedule and had a crew out quickly to establish a temporary line and bypass the leak. We ended up replacing the line and the work was done excellently - with care and promptness. This is an outstanding company!

Provided clear and honest communication about the problem we hired him to fix and helped troubleshoot additional issues as well. Friendly and helpful.

I really appreciate the Outstanding service here! I called them on Sunday evening and Eric came by the next day to fix my garbage disposal and we were all sorted by early Monday morning! He saw that the disposal was installed poorly and was able to fix it immediately and they didn't take any payment for their amazing prompt and super helpful service! Eric was very professional and kind!

NOPE NOPE NOPE NOT ANYMORE

I hired them for 2 jobs in the past, but job #3 (today) was a disaster.

The job: fix a leaking bathroom sink faucet handle, and fix a leaking drain assembly in another bathroom. Somehow, this simple job turned into a disappointing saga of mismatched finishes, overpriced installs, upsells, and probably a few outright lies.

Sink #1:

The leaking handle faucet (apparently?) was said to have a broken cartridge. Did cartridge replacements go out of style? Apparently the whole faucet had to be nuked from orbit.  

Of course, a new faucet from the truck is $395 for the hardware and the installation. Top Gun, you DO know that faucets cost $50 at Home Depot, right? I would have bought a faucet ahead of time if I had known that you would want to replace the whole thing and if I had known that your faucets are lined with diamonds and cost more than my wedding band.

If you subtract $50 (the cost of a similar faucet at Home Depot) from the $395 cost for the faucet and installation combined, that leaves $345 for something that took one hour to install. That's RIDICULOUS.

Sink #2:

The truck also only provides chrome finish drain covers ($180 for the assembly and installation). My sink looked stupid with a brushed nickel faucet and shiny chrome drain cover.

I had to pitch a fit and call the plumber back - really, I just wanted him to return the plastic stalk with the drain cap on top (which he took with him) so I could try to put it back in myself, but he offered to replace the (perfectly fine) faucet for $140 so the drain cover and faucet looked the same. Yes, this adds up to $320, even though it was the same work and same parts as the previous sink ($395). Why was the first sink $75 more? I don't know, maybe you only get a discount on the second one.

Now, what I want to know is why the former brushed nickel drain cap and drain collar couldn't be used with the new drain assembly so that the faucet wouldn't also have to be replaced to match. Presumably, the new drain assembly is the same size as the old one since they fit in the same hole. I uploaded a photo of the pieces, because I think Top Gun's plumber just ripped us off here.

I wasn't there, and I'm really mad now that I wasn't. My husband supervised this job but he's not as handy and didn't know to ask about cartridges and swapping the nickel drain pieces. I think the plumber knew he didn't know and used it as an opportunity to upsell brand new chrome fixtures.

I would have canceled the job on the spot when the guy said the faucet would be $395 but we close on this house in less than 2 weeks and we're out of time for nonsense.

I was happy with Top Gun's water line and hot water tank and those were competitively priced with the other quotes I got at the time and lacking in the kind of bullshit on display here, but I won't be calling Top Gun again for anything. This was way too stressful and way too overpriced.

This formerly happy customer was so confident Top Gun would handle job #3 right that I didn't even bother to shop around. Now I'm just pissed and spreading the word.

I called the owner of Top Gun, explained the issue with my garbage disposal, and asked for an estimate of the service charge.  He replied, Nothing.  I asked for a repair estimate.  He replied it would depend on the time and work to be done; if it was a simple fix the charge would be minimal or nothing.  I was skeptical.

Upon arrival, the technician donned his booties, proceeded to the kitchen, diagnosed and corrected the problem in less than 5 minutes and wished me a good day.  Total cost: zero.  I was astounded.

I also have three rental homes.  Top Gun is now on my speed-dial and will be the only company I call.  The company is the best I have ever known.

(I have posted this review on behalf of my father, but I was a witness to the great service provided.  It made our day!)

Noticed a leak coming from upstairs kitchen sink area last night and water dripped to the downstairs room.  I called a local plumbing company that I had worked with before and reached their after hours answering service. I was told they would call me back in the morning. I nervously waited till their office opened at 7:30am this morning to call them again, turns out they are all booked today so no appointment available. I was in a panic mode and literally called/emailed/yelped 15+ companies through Yelp and Angie's list. Got some flat out, no. we are not available today, and some non committal, maybe, we'll let you know some time, to others more helpful (an honorable mention/shout out to Bee's plumbing who scheduled me for first thing tomorrow and they were very understanding when I later called them back to cancel as I found Top Gun).

I dialed the phone number for Topgun plumbing around 11am, reached an answering service. I left my info, not really expecting an answer today but to my surprise, Al called me back within 30 minutes and we scheduled for 1-2pm.  I know that the scheduling is hit or miss as no company can really control their schedules in this line of work, so just thought I was lucky today.

He showed up on time, has a large truck that carries what he needs. He was professional and courteous. He gave me a write up after looking at the situation and explained the items very well. We actually asked about another plumbing problem (downstairs bathroom sink also leaking) , that he looked at and said he can fix it during today's visit. He finished both jobs in about 1.5  hours, and double checked to make sure both sinks were working without leaks and left the areas clean.  Because of COVID, we purposely stayed 6 feet apart, wore our masks and when i asked him some plumbing questions, he was very patient in answering them, and gave straightforward answers that a non plumbing person like me can easily understand. The total cost came up to be $415 today. Plumbing repairs are definitely not cheap around here but the overall experience was really good , from the initial phone call to completion of the repairs, so to me it was worth the cost to just get them done timely. This is coming from me who has had prior bad experiences with no shows, delays, and one time someone had to go to the store to look for a part for 2+ hours, then came back and charged me time for those hours (after they had previously come by a few days before to give me the estimate...you'd think that they would have prepared the right part before they show up to actually do the repair...).  So I'm definitely keeping Al- Topgun's number for future reference.

At 3:30 PM on a Weds afternoon I walked out to the garage to discover my water heater was leaking like crazy.  Our neighbors recommended Top Gun and we quickly discovered why.  Aaron with Top Gun showed up within the hour and was friendly, informative and highly professional.  We discussed our options and he made his professional recommendations.  Best decision ever.  By 8 pm we had a brand new water heater and it was awesome.  Thank you so much Aaron.  Really appreciate your hard work and for getting us sorted before the storms.  

We recommend this team to anyone with a water heater replacement emergency.  Fast to act and fast to replace.  Price was great as well.  We had big numbers in our head and were quite please by the quality of product and service and the speed with which it all happened and all for a much smaller amount than what we anticipated.

I had a leak in the water main going into my house which American Leak Detection company identified at the worst possible place: on top of a series of cement stairs going to the back yard. This would have been very expensive to replace after jack hammering the stairs to access the piping. Al specializes in water main repair and came up with an solution for repair that involved moving the water main access to the house to a lower level that required only a small cut in the concrete, where his teams skillfully replaced the concrete when the job was done. He replaced the whole water main at a reasonable cost ($6800) and left my asphalt driveway and concrete stairs in good condition.

Our master toilet was draining slowly/poorly and my efforts to plunge and auger it had failed. I called a couple other places on Yelp first--one never returned my call after a few days, and the other was booked for the next two weeks. Made my way down the list to Top Gun and left a message, Chris called back within minutes and said he could be at my house in an hour (I'm pretty sure I lucked out scheduling-wise).

Chris was extremely professional and had the toilet unclogged within minutes. I mentioned off-hand that I hated the water pressure in my house (too low) and he offered to climb down into the crawl space and adjust the pressure regulator. Now I can actually spray food off my plates easily and wash my car with something better than a pathetic, limp stream.

Before he left, Chris also pointed out a couple things I should make sure to check regularly (like the expansion tank on my water heater). All in all, I paid about what the average seems to be for the work I had done, and the speed and courtesy with which it was done means I'll go with them in the future.

Five stars on service - Quick response time (they came in 30 minutes from calling, whereas other plumbers gave me an appointment after a week! - which doesn't help when you have an emergency kitchen drain clog). Very courteous and professional service! They knew exactly what needed to be done, answered my questions and didn't try to upsell me on anything. Very happy with the work and results. Only downside is the cost - it cost me $425 for a 15 minute job to unclog my drain. That seems pretty pricey. Perhaps I am in the wrong profession and should take on plumbing :-)

Had a wonderful first experience with Top Gun Plumbing. Initial call was to fix a broken hot water line in the bathroom sink, but also had them replace a kitchen sink faucet that was leaking and rusted on. They had no issue with adding to the work queue and were very professional, gave the work estimate up front and got both jobs done in just over one hour for what I considered a very reasonable and fair price. Definitely going with this company for all of my future plumbing needs!

I called them to fix a leak in a toilet bowl today. Al gave the  work estimate upfront, seemed honest and reasonable. He was able to fix the leak, although he had mentioned earlier that he could not gurantee to fix it.

Called Topgun Plumbing to repair toilet tank leaking into toilet.  Allison answered promptly and relayed message to Al.  He called back within the hour and set up appointment for next day with a verbal estimate of $200-250.  Came on time, replaced angle stop and float valve and stayed within estimate.  Courteous, timely, and on budget!!  Definitely will recommend.

These guys were amazing!  Very quick response, out for a quote and offered to fix an issue on the spot.  Came back a couple days later to do more.  Work was done, fixing the problem, as quoted - and the price was a fair one.  The only reason why I don't give them 5 stars is because there was a little mud on my curtains from going in and out the slider!

We had a disposal backed up and called this guy!

He went the extra mile to get my plumbing fixed! Literally climbed on top of the roof to get it done. Couldn't recommend him high enough.

Called today to see about getting a wax seal replaced.  Al showed up and at first trudd to say it wasn't the wax seal causing the leak and that the males in the house were not aiming properly. (I found this a little difficult to believe and can only think he was trying to get his hour rate just for showing up.  Also the leak was coming up on the opposite side of the room, so unless the males REALLY can't aim, this reinforced my assumption)
After prodding them, they eventually did pull the toilet off, replace the ring and as they were reinstalling the toilet, they noticed a crack in the toilet and instead of offering to replace it (at this point I could not determine who was at fault for the crack), or waiting for me to go to home depot down the street, the proceeded to remount the toilet and then left.  Now I will have to pay another fee to get them to pull the toilet off AGAIN, so they can replace it.  
These guys were recommended by Forest Ridge plumbing and will definitely be letting them know about this piss poor service (no pun intended)

Super fast service! I needed a toilet and shower repair and top gun plumbing was able to come out the very next day. I was very happy with their service.

First I called my friend who is a plumber and he was out of town.  So I called around for someone to replace an exterior faucet.  TopGun was willing to come out and replace it.  They did what looked like a good job installing it.  The old one leaked so after installing the new one they checked the pressure and told me it was too high and that I needed a new pressure valve for $800.  My pressure valve was old but 5 minutes on the internet and I realized all I needed to do was turn the screw to adjust the pressure.  So... it didn't need to be replaced it took 5 minutes total to adjust.  Cost for the faucet was $350+ which is high for the market.  Could have thrown in a 5 minute adjustment instead of trying to upsell replacing the pressure valve (I already suggested other things to upsell).  In the process for removing the faucet they removed the heat tape for the pipe, when they putting it back they did so without putting the thermostat against the pipe.  As a result he heat tape was useless until I fixed it.  Good thing I caught it before it got too cold.  Where does that leave me, with a working faucet and trust issues.  I would not work with them again.  If you are going to send out an experienced plumber with an apprentice the experienced plumber should inspect the work of the apprentice rather than focusing on upsell only.

Top Guns' quote for just opening up the wall to inspect for a leak was what another plumber quoted for the ENTIRE REPAIR! The full quote for the wall leak repair was 300% of the second quote!!! I didn't use Top Gun. The pricing was just too escalated.

Just called for estimate on a small job. Was given a figure that was double that of all the other guys including Home Depot. Passsss......

Came home and found a puddle in our front yard during a dry sunny week.  Waterline between street and house broke underground.  Was referred to Top Gun Plumbing by another plumbing company.  Within 1 day they had a temporary water line to the house.  They were able to drill a new line to the house without digging a big trench.  They were quick and professional and we won't hesitate to call them again for any future issues.

Great experience. After talking with several people over the phone (Al was responsive, even on a holiday weekend), I had both Al and Fox Heating and Plumbing come out give bids for our broken water line. Al went under the house (not pretty) to verify the connection locations, and then he kindly offered to mark the street with spray paint so that utility location could be expedited even though I had not yet decided to hire him for the work. He took time to explain three different methods that could be used to accomplish the job, and then gave me a competitive bid. Then Fox came out. Their employee was slick and quick and said he didn't need to look under the house. He just kept saying it was a super easy job and that by the time that other guy explains the three ways he could do the work, we'd have it done already. His casual approach didn't inspire confidence, to say the least. To make matters worse, the firm price he quoted me in person was hundreds less than what he emailed me just a couple of hours later, with no explanation for the difference.

Al was able to schedule the work quickly so that we were not without water for an extended time since a temporary line (typically used) would have posed a tripping hazard across the sidewalk. He did the job quickly and efficiently and then showed up shortly after the inspection to neatly fill in the small hole left by the work.

It is never fun to have your water line break, but Al and Top Gun Plumbing made the experience as painless as possible.

Top Gun plumbing came out the day I called them, and their work - as well as the plumber's customer service - was great.  There was a small issue later, and I called the company.  They transferred me to the owner of the company, who immediately made things right.  I'm a fan.  Thank you for your great customer service, Top Gun!

Forest Ridge Plumbing was on vacation and they referred me to Top Gun Plumbing. The outside faucet wouldn't turn off and it was a weekend. They came out Sunday. Showed me what was wrong. No charge if I went up to Home Depot and picked up a new faucet. Told me how to install it which I did These guys are honest, honest, honest. I would definitely use them again.

I've had Jay and Al perform several jobs in our 50's era home and they have both done exceptional work.  Very honest, straightforward style and they don't leave until it's fixed even if something else comes up after turning the water back on which has happened to me twice.  The best part is their upfront written quote so you know what you're getting into before agreeing to the job.  I had another plumber give a low verbal quote then shock me with their itemized bill days later.  Never again will I do home repair without a written signed quote!
I initially called based on Angie's List reviews and they were the first to respond to an emergency hose bib job gone horribly wrong by an over ambitious new home owner (me).  They had to cut into the garage wall and carefully join new pipe into a  rusted old galvanized pipe thread but saved the day, improved it with a frost-free version and made it look good as well. Another job also involved replacing galvanized pipe with copper and they stayed to replace a shower part that clogged with rust after turning the water back on, which was really not their doing, for no additional fee.   Lastly they repaired a basement toilet that wasn't getting water in the tank for some reason.  After writing up a quote to replace the likely culprit, it turned out the supply pipe was also clogged (darn galvanized...) and the toilet tank was also running due to a defective seal.  Al saved me a couple hundred $ by putting a new T on the sink water supply line, capping the old line, calling around and driving from Shoreline to Woodinville  and back to pick up a discontinued gasket part so I didn't have to replace the tank (all while keeping to the original written price plus agreed upon small charge for the additional parts).  He also replaced the newly installed braided line after he noticed a pinhole leak before he left.  Another 30 minute job turned into several hours of unforeseen work by unpredictable events but saved by an honest tradesman who kept to their written signed estimate!  
For the poor reviewers complaining about cost, unless you are getting a signed estimate and know you are getting exceptional work, don't compare co$ts.  One is a fantasy to get you hooked and the other is the reality of getting a job done correctly ONCE.  Reality is harder to stomach initially, but boy does it feel better knowing what you're in for and getting what you agreed upon than feeling burned after you realize you got hooked then took...
I'll be using them when it comes down to the full copper repipe as well.

Fast, Honest, Clean and nice...I had a very pleasant experience when a supply line to our duplex developed a leak. Al gave me all the options and fair quotes and was willing to work with me allowing the excavation work to be done myself to save money. The repair involved a bit more than his original quote covered but he stuck with the price he quoted. Al's assistant was also very pleasant and energetic. These guys are head and shoulders above any other plumbers i have used.

Never had to call a plumber before so I was unsure where to start.  I called Top Gun Plumbing and they came out within 24 hours and replaced a busted water pipe.  Jay was responsive and professional.  Price was fair and less than I anticipated.  Will know who to call next time!

Had a water leak between the meter & the house. Phil & crew were most helpful in figuring out where it was, providing good advice for prudent choices along the way & just great customer service in general. Ended up getting the pipe replaced. The work was done with minimal disruption, on time & within budget. I would hire them again.