OK, I reviewed the wrong people first time! Sorry Konsker Electric in NY!
So here was my original 1-star review: Oh man, I had to teeter between the 1 and 2 stars. It's a shame; they are smart, courteous, and 100% able to do the work.. I mainly have issues with the payment processing. Robert himself came out to do the quotes and to answer questions. He was extremely knowledgeable and respectful; he quoted $390 to replace 4 breakers.
I know hardly anything about electrical work, but compared to the other quotes we got from other electricians, this was the best deal. We went ahead with it. Well two guys came out (they crammed me into their busy schedules, grateful for this!), and they found that they could not do 2 of the breakers.
Ok. Weird. So Robert called to explain everything afterwards, a great gesture. He explained that 2 breakers were in-operable, AS HE HAD EXPLAINED BEFORE.. Wait, what? I must have missed that explanation.. and I took the quote at face value, my mistake. We spoke on the phone about replacing the 4 breakers, but I guess he only meant 2. Apparently the guys missed that explanation too, because they were prepared to do 4 breakers.
It's embarrassing to be taken advantage of like this! How was I supposed to correlate that two breakers sharing a neutral equated to only two breakers being operable? I know nothing about electricity. Robert had told me that 6 other breakers weren't going to be able to be upgraded.. why not explicitly say that for these additional 2? I relied on their spoken word.. to our detriment. Well, we'll pay and move on I suppose.
Tip to future users; get everything explicitly stated in the quote! I regret not going with another electrician who specifically wrote in 4 breakers.. at least I would have had some ground to argue on. Things get mixed up over the phone. I'd like to believe that this interaction was just sorely garbled and misunderstood and only my experience, but from what I can tell.. it was always supposed to be 4 breakers, and somehow turned into 2 with some fancy electrical language that I couldn't understand. They all seemed like really nice guys.
EDIT: Robert reached out to offer a discount for only doing 2 breakers and explained the misunderstanding more clearly. He also offered to help come out and diagnose an issue another electrician caused. He wasn't able to solve it yet though, so we're teetering at 3 stars for now.