Tom B.

7/27/2023

In short:
A little expensive, but they're fast, pleasant, professional, responsive, and they get the job done.

In long:
I needed the kitchen sink unclogged, and my regular guy is on vacation this week. The first alternate I tried ghosted me. I pinged the top half-dozen or so companies in Yelp search results, and Ally got back quickly.

They scheduled somebody for the next day. He showed up a few minutes early, got right to work, and maybe 30 minutes later the sink is totally fine again. Nice kid, very pleasant and professional. Left everything put back just the way he found it. I'd use these guys any time my regular guy (who I've used for 10+ years at two houses) is unavailable.

Billy P.

06/05/2023 12:00:00 SA

Seth showed up, very polite, explained all he was going to do and how much it was going to cost. Cleaned up after himself and was extremely professional.

I will happily call Ally Plumbing in the future.

Linda L.

2/24/2023

Shawn the plumber showed up on time. He was very well groomed, which gives a good first impression. He was so very nice and kind and took the time to explain to me what needed to be done. He was very helpful and the company they follow up their attention to detail and customer service appears, as though it is important to them that you the customer are treated the best !

I plan on having them returned to do some work in my bathroom, because I am so pleased with their team effort !

Tristan O.

7/31/2023

Kordell and Devin at Ally did an awesome job on some projects we needed when we moved into our house. They were responsive, gave us good advice and also an honest deal. I'll be using these folks again for my plumbing needs.

Natee P.

06/05/2023 12:00:00 SA

The team assessed the most optimal path to fix my hose bib issue and provided good guidance for future maintenance. They were professional and knowledgeable. Highly recommended for quality plumbing services.

Maggie W.

08/10/2022 12:00:00 SA

I was pleasantly surprised at Ally Plumbing's quick response and wonderful service. Late one night, our kitchen faucet broke- the water kept running even when the handle was turned off. I then got onto Yelp and sent Ally Plumbing and several other plumbing companies nearby with the details of this issue. Ally was the FIRST one to respond the next morning and the only one out of 5 other plumbing companies I've contacted who actually scheduled an appointment via Yelp messaging instead of asking me to call for more information.

So first impression was really, really great. I got a call the day before to confirm my appointment and then on the day off, the technician (Hernandos?) called when he was 15mins out. Arrived at my home and evaluated the faucet situation quickly (of course, I needed a new one). Unfortunately they do not provide faucets due to different styles and customer preferences, which made sense. He offered to help install the new faucet today if I was able to go out to the store to purchase one, which I did. He was back 4 hours later to help install and called when he was about half an hour out. He was very courteous and worked as quickly as he could and the sink looked spectacular afterwards. I highly recommend Ally Plumbing for good service, efficiency, and great communication, thank you!

Roqui P.

6/28/2023

Our tub faucet had been leaking for a few days. I was hoping for fast east service but since it wasn't an emergency I was expecting to wait a bit but Ally responded to my yelp request super quick and was out the next day! They had my issue fixed that same day and Ryan was professional and very knowledgeable. I will definitely be using them for all my plumbing needs in the future

Lawrence T.

6/14/2023

We have an old house with antiquated plumbing, and we were experiencing problems with drainage in our bathtub. After we had struggled with the issue for several hours from multiple angles, we had Ally Plumbing come out to look at the issue. They were able to clear the blockage within the hour, and they were very helpful and courteous besides. I would happily recommend them.

As a side note, they called me up recently because I had been confused with a negative review poster by the same name, and they were prepared to offer me a partial refund -- so they're dedicated to making sure you're satisfied, even well after the service is completed!

Liz T.

5/26/2023

Had an appointment, but they were a no call, no show. Frustrating when you take time off of work (I don't get paid if I don't go to work).

Charles B.

5/23/2023

Zach did an excellent job! Very prompt at arriving, professional, made all repairs as requested. Everything complete in a few hours. Even came back and fixed something I installed. If you are in need of an excellent plumbing service, call Ally and ask for Zach!

Larry ..

07/12/2023 12:00:00 SA

Devin was prompt and professional. Will use Ally again for plumbing needs.

Ankur S.

11/22/2022

Ally installed a new water tank and heater for us. They were very responsive and were quick to come. But the benefits end there unfortunately - their prices were higher than any other quote by a margin, they offered a discount and then refused to honor them till much later and saw other mistakes on their side, and their install had a malfunction where the brand new water heater leaked from time of install post heat for the rest of the day.

Their payment setup with their agents tablet didn't work so while I did ask them to charge my card at time of install, they weren't able to. Post the install and the leak, they literally kept threatening me to put a late fee when they refused to honor discounts promised and has my info with their agent.

They eventually agreed to the discount, and offered to send someone home to check/confirm the state of the tank/heater but have practically disappeared post getting their payment and no one has come yet or even bothered to check yet.

My recommendation - they're probably ok for small jobs on an emergency but otherwise stay away

Candace F.

5/21/2022

I used yelp to obtain quotes for a leaky disposal and this company called me within minutes to find out the issue. The woman on the phone was courteous and helpful. She scheduled us for the next day giving us a window the tech would arrive. We also got a quote based on a picture we sent and issues we were having. The tech came quickly the morning of and we were the second customers on the list. Two people arrived and they were extremely respectful. They diagnosed the issue and gave us a better quote and applied the yelp discount! Within 15 minutes, they changed the disposal and cleaned the area. They were in and out of the house with no mess or clean up for us. Highly recommend this company and there is a warranty with this service.

Cryssy B.

05/03/2023 12:00:00 SA

I requested an estimate for one project, and since their prices were the most reasonable ones I had gotten from shopping around, I decided to consult on other projects around my home.
Shawn was patient, knowledgeable, and honest.
But what impressed me most is that quite outside the scope of what he was called for, Shawn identified a problem that could have gotten bad in a hurry and provided me with solutions to redress. He also completely saved me from getting a completely subpar yet shiny object

Shawn thank you for continuing to be a Battle!

Rob E.

02/10/2023 12:00:00 SA

After my main shower drain backed up i called Ally for some help. The booking agent Jasmine was fast, calm and so helpful. Zach was sent to my house fast and the job was done professionally and quick. thank you for a job well done. I highly recommended Ally Plumbing and Restoration, a local South Puget Sound plumbing company.

Crystal T.

8/25/2022

They fixed our leak a couple years ago and we patched the drywall because it was fixed. Now the leak has slowly gone through the repaired drywall in the same exact spot. God only knows how much damage this has caused since it wasn't fixed properly the first time. Now we have to call another company to assess the damage.

Would not recommend this company, they are unprofessional and do not assess or fix leaks properly.

Jojo B.

3/19/2023

Fast service. I don't think they're the cheapest but they were worth it to me. Very nice service technicians or plumbers. I think I've used them twice now and would go back to them when needed.

Emily K.

10/05/2022 12:00:00 SA

Devon over at ally is the best. He's easy to work with and knows what he's talking about. They're not the cheapest but not the most expensive by a long shot. Scheduling is ways and everyone I've talked to was very friendly.

We had some rough-in and trim work to do and the end result was exactly what we needed.

David W.

5/25/2023

Responsive and well-coordinated. They were able to schedule me in the same day and sent a text when they were on the way. Kordell was very friendly and super helpful. I'll be using Ally Plumbing for future plumbing needs!

Jessica G.

8/18/2022

THIS COMPANY IS *** NOT *** TRUSTWORTHY!

This review concerns the experience I had with establishing a bid, not for work done at a home. They came to my home to give me a bid, told me they prefer checks. They also told me I needed to purchase the products and then they would come do the work. Fine, sounds good. The following Monday I called to see when the check should arrive, made out to who and what amount. The person who took my phone call said No need for a check we take credit cards, and you won't be charged, it holds your spot. So I gave them my credit card information. I called back the next day letting them know that the items were back ordered and they said no problem.

Fast forward 4 weeks and they call saying what do I plan to do with the bid? I told them It isn't on your database? there is no record of my phone calls? They said No, I replied I gave you my credit card. They said No you didn't, there is no record of anything. I replied, Who took my credit card information and I would like to speak with a manager. The employee put me on hold came back and said we didn't take your credit card. I replied, Yes, an employee took my credit card and why would this happen?

I told them I am not going to use them and cancelled my credit card.

THIS COMPANY IS *** NOT *** TRUSTWORTHY!

Mildred J.

02/06/2023 12:00:00 SA

The plumbers here are amazing. Really thorough and knowledgeable. Taking some stars off for some of the office people though. (rude and snarky for no reason)

Khadija S.

8/28/2022

Ally plumbing came out for a quote for me but at the time I went with a more generic handyman who could address all my areas and not just plumbing. However, I needed a plumber to come rather quickly and dialed them up. They were at the house within the hour. Super friendly and kind. They were efficient and took care of our need immediately at a decent rate. I have definitely saved their number for my future needs.

Zandro P.

06/01/2023 12:00:00 SA

Was able to give me a resonance quote in a few minutes. Once I agreed to replacing my PEX tubing, Paul worked on it and had me check to make sure the leak was fixed. Paul was very easy going and a pleasure to work with. Would definitely worked with them again.

Timothy B.

2/23/2023

They were onsite within a few hours for an emergency.. tech was Awesome .. great company!!

Winston P.

02/02/2023 12:00:00 SA

Ally did the all the plumbing work for our condo remodel back in 2019. They did an excellent job throughout the process, great work, great communication and were flexible with scheduling. When it came time to do some work on our patio, Ally was the first and only company I called. Again, the folks at Ally provided great communication from the start and flexibility in scheduling. I was fortunate to work with Gabriel to resolve the plumbing issue on our patio. Gabriel also provided great communication and worked with me to identify a solution that would fit my needs. Thanks Gabriel, thanks Ally!

Angus F.

01/06/2023 12:00:00 SA

My garbage disposal stopped working and Ally Plumbing came to the rescue! Tristan and Mana from Ally Plumbing went above and beyond to diagnose the root cause of the issue and recommend the best and most cost effective solution for me. They were patient and took the time to explain and educate me on what the issue was and the steps to take to fix it. They are clearly experts at what they do.

I received quotes from other plumbing companies that charged much more and after my experience with Ally Plumbing will definitely be turning to Ally Plumbing for my future plumbing needs! Highly recommend!!!

Marc W.

02/04/2023 12:00:00 SA

Do not use this company. I called them to look at a leaky faucet. They said a replacement was necessary, and charged me almost $700 to put in the new faucet, which they supplied. About 6 months later, their faucet starts to break down (base not rotating properly, etc.). I ask them come take a look, and the plumber just glances at it and says, Oh this faucet is a piece of shit. They never should have installed it. Apparently it came with only a 3 month warranty. It's corona parts, dude. He called the owner a couple of times to see what they'd be able to do to help. The answer? Absolutely nothing--they wanted nothing less than to charge me the same amount all over again, for the exact same thing. Here's the manufacturer's number. You can talk to them. No.

I ended up ordering a much better faucet for less than $200 and installing it myself. Turns out it's extremely easy, and the whole thing took only around 25 minutes. You know, less time than the plumber was standing around in my home not doing anything. Just makes it all the more baffling that these guys so firmly refused to help me in any way. Next time, when I really need the help, I certainly won't be calling them.

Update: the owner reached out to me and generously offered to reimburse me for the new faucet. He had some criticisms about the employee in question, but I was never offended by the employee's conduct so much as I was the presumption that I should pay again for the same job. I hope this company will stand by its work, and do right by its customers in the future.

Yanling H.

02/12/2023 12:00:00 SA

My kitchen sink was clogged up and some sort of leaking damaged the wood floor as well. I asked quote from Yelp, Andrew the manager from Ally plumbing responded right away and sent one guy to do free estimate the next day. There were some churns hapaned on the first crew, but Andrew took fast action to correct and sent another group crew to fix the problem quickly and successfully.

I have shared ally plumbing to my neighborhood group and definitely will reach out to Andrew whenever I need any help !

Sam R.

12/22/2022

Wouldn't recommend. The quote process wasn't logical and transparent. If needed can provide the illogical explanation I received which din't make sense, for e.g upgrading from 1/2 inch line to 3/4 inch line - the cost factor was weird since essentially only the material cost is increasing. (meter cost we pay to PUD not to Ally). Secondly the cost for number of connections in a straight pipe was not logical and didnt make any sense.

Please take a quote from Layne plumbing which would be half of Ally's.

I didnt chose to go with Ally because of the astronomical cost factor.

Laura G.

02/07/2023 12:00:00 SA

Our sink drain was clogged and the return line was flooding into our basement last night and Ally plumbing came out today to diagnose and resolve the issue. Kordell and Crimson were a great team, really personable and trusted advisors on the plumbing, and patient with me as I asked questions. Would definitely use them again!

Andria C.

2/26/2023

We moved into a home in Puyallup and on the first night discovered a leak in the master bath shower that went through to the ceiling in the basement below. Ally was chosen by our insurance company to come and repair the leak. From the first visit to the last everyone who came to the house or spoke to us on the phone were courteous, helpful and understanding of our situation. I would not hesitate to recommend their services.

Clarissa V.

02/05/2023 12:00:00 SA

Kordell came out and replaced our old leaking faucet, he finished way faster than we thought it would take! and he even cleaned up underneath my sink!

I will be calling Ally from now on with all my plumbing needs!

Jim S.

4/30/2023

While standing at my sink running water and getting ready to shave I pulled up the drain stopper to fill the sink.That's when I heard the sound of dripping water coming from under the sink. I called Ally plumbing and they sent out a great team that included Mana and Luke. Two plumbing experts who work for Ally plumbing. The team quickly evaluated the problem. I was given a good faith estimate and I agreed to have the work done.The team of Mana and Luke did a great job and completed the work in a timely manner. I now know that Ally plumbing with their great teams are the ( best ) to call.

Karen B.

05/03/2022 12:00:00 SA

We had a great experience with them. Our faucet and gasket were leaking and we bought a new faucet but the gasket was still leaking gray water. It turned out to be a relatively easy fix unless we wanted to replace it. I appreciate their honest opinion and not trying to up sell a pricier service. We would use them again.

Kristin I.

4/26/2023

Our water pump was leaking and the plumber came out to assess, was on time and drove to obtain the parts we needed that day. They wrapped up with quality work the same day and were professional / communicative and were customer service oriented the entire time.

Liz B.

2/13/2023

Ally Plumbing & Restoration has been amazing! My husband and I just purchased a home that needed a bit of work.

Our issue was plumbing in our crawl space, which was not properly insulated & plumbing lines were strewn about.

Kordel, was very friendly and prompt. I had a billion questions and concerns but he was very confident & knowledgeable. He was in and out in no time and gave the best customer service, after just crawling under our house.

We highly recommend Ally Plumbing & Restoration as well as working with Kordel. He made a lifelong customer out of us.

Thank you!!!!

Katelyn G.

4/25/2023

A little expensive, but you get what you pay for! Ally has come in handy twice in the last month during a move - first, installing a bidet along with mounting the associated appliances and taking care of the old parts. Then second, after the old plumbing in this place sprung a massive leak they were able to get someone over the next day who was able to locate the leak and disconnect the faulty water filter right away, restoring my ability to use the sink. While he didn't have the parts to fix the filter, he gave me advice on how to get a new one and a rough price quote for the install so I'd know what to expect. In both cases they worked efficiently and did a precise job.

Chen F.

7/13/2022

Mondo was amazing! I had a wax ring leak and he solved that within 30 minutes and was very timely and communicative! Took pictures and answered my newbie questions about general plumbing.

I had a good experience couple years back with them too, definitely recommend this company!

Debra F.

02/06/2023 12:00:00 SA

Was very impressed with this company. They communicate with you while showing you the problem. Tristan and Paul are truly professionals! I recommend them.
Debbie

Richard W.

4/27/2022

I used Yelps job request service and a representative messaged me within 10 minutes of my posting requesting my phone number. She called within a few minutes of my text. She was polite and professional. We discovered I lived outside her service area. They are better than most for response time!!

Mann D.

10/04/2022 12:00:00 SA

I couldn't write this review fast enough. I called Ally to service my guest bathroom, I had an old cartridge and pressure valve that was causing leaks. Ally dispatched their serviceman Mana out to take a look. Mana was amazing! He was super knowledgeable, courteous and fixed the problem in no time (which included him to try and source out a old part for my Sterling shower that is really hard to find these days).

I can't say enough great things about Mana, and Ally Plumbing. They have a customer for life! Thank you guys! -Amanda

Chu X.

11/18/2022

Thanks Devin to come in and rebuild my toilet. Come in the time window and we had a nice chat too! Price wasnt the cheapest, but not the most expensive either. I think money well spent!

Ana N.

03/11/2023 12:00:00 SA

We had a slow leak in a water pipe that must have been there for 9-12 months until it finally showed through on the ceiling drywall. We originally called another plumbing services who tinkered around and thought it was the tub spout, but the leak continued nevertheless. When we got a second opinion from Ally plumbing, they found the location of the leak and fixed it, all in the same day. Everything was bone dry by the next day. I should've went with Ally in the first place. Highly recommend!

Sajjan G.

02/11/2022 12:00:00 SA

I called Ally Plumbing to give me a quote for installing a connection for washer and dryer in my garage. The plumber came by and gave a quote of 2500 for cold, hot water pipes setup, drain and ventilation after taxes and he said if I am ok he can do the job right now. I asked him to go ahead but after finishing the drain he said he had an emergency and left halfway, charging me $1500 after taxes. The next day I get a call from the company saying the job will be an 2500 + extra 800 something before taxes to finish. I was furious and was clearly being extorted. See the pictures below to understand how much work it was. They said their hourly was $295 which I have never heard ever before. The job was also not clean because the drywall holes were unnecessarily big and ugly which will cost quite a bit to get fixed now. I negotiated with them to at least finish the halfway done job to setup water pipes and paid them $1500 for a few hours of work (see pictures below). Now I had to find another plumber to finish the rest of the setup which was done without damage to the drywall by another plumber. Please ask for a proper breakdown in writing, hourly charge (I found others which were way lower) before working with this company.

Update: After this review Ally plumbing reached out. They were sorry about the experience I had and offered to refund me 500 out of the 1500 they charged. I thought that was a fair refund (Just for washer setup and not including drywall fix I need to make) so I am updating the review from 1 star to 3 star given the time, energy and money this whole process took.

Tesha G.

12/03/2022 12:00:00 SA

Mana M. came to put in my master bathroom toilet.. He was quick efficient and overall professional and nice. I definitely appreciate his work ethic and professionalism!!!

Tony L.

01/09/2023 12:00:00 SA

We moved into our house last year, and over the course of several projects, relied on Ally to help us with key plumbing changes and fixes, including a full kitchen and bathroom remodel. Anthony was especially helpful and instrumental in all of our projects, troubleshooting when I ran into issues, even when we had to reschedule multiple times.

Most recently, we worked with Gabriel when our water main valve leaked. He explained everything about what he was seeing, our options and his recommendations, and breaking down the pricing estimates when we had questions. He worked quickly, and helped us tremendously.

Shelley S.

4/19/2023

Prompt, considerate, patient with explanations, great cleanup and of course excellent work. I've used Ally 3times, twice for major work. I recommend them absolutely.

K W.

4/13/2023

They set up an appointment right away; they were the fastest plumber I called. Work was efficient and thorough, and after the technician left, i found that he'd folded the towel I'd used to sop up the water. I'm admiring my brand new sink now.

John K.

09/04/2022 12:00:00 SA

The toilet in our primary bathroom was regularly getting clogged (i.e., air bubbles coming up when flushing; zero or negative flushing force) following indeterminate periods of time, even when it was not being used at all for going #2. I was able to get it working using a plunger, but after days (or somewhere around a week), the toilet was clogged again and I'd have to pull out the plunger to clear whatever blockage was causing these issues and get the flushing force back to normal.

Our previous go-to plumber was no longer in the business, so I used Yelp to find a new plumbing company. Ally Plumbing had good reviews on Yelp, so I decided to go with them. They responded to my inquiry promptly and were able to schedule a visit at my home within days, so first impressions were good.

On the date of the scheduled appointment, two younger-looking (I estimate one of them could've been in his late teens but they were both definitely only in their 20s) guys showed up, which isn't a bad thing, but it was a little odd...They weren't wearing any Ally Plumbing Uniforms, so for a brief moment, I wasn't sure about answering the door when I saw them through the peephole. Since this house call happened during the height of COVID and before vaccines, it was appreciated that they came masked up, and certainly acted very professional in their interactions with me despite not totally appearing the part of licensed plumbers working for a major plumbing company.

I explained the ongoing toilet clogging issues and how de-clogging it the traditional way wasn't solving the problem. At their recommendation, though, they wanted to try a hand auger. So, the hand auger was used, and just like one of my previous sessions with a plunger, the toilet was momentarily unclogged. Skeptical, I asked if they'd guarantee their service for a few days, but I was told they'd have to charge me again for another visit.

So, 4 days later, the toilet was clogged and bubbling again, but now, I was out $250 (flat rate) + 25.25 (taxes) = 275.25 for watching them use a hand auger for 10-15 minutes. I haven't reached out to Ally Plumbing again and have used other plumbing companies in the years since.

Anabelle L.

9/13/2022

Sean was so great! Friendly, professional, and sharp! Thankful for all he could do and his tips!

Joshua J.

9/27/2022

Once again phenomenal service!! Had a 7am service this morning both techs Chriss and Jeremy showed professionalism and got the job done fast!! Thank you guys once again for taking good care of our situation!! I would not hesitate to continue service with Ally and would highly recommend Chriss or Jeremy for the job!!!

Saurav M.

9/30/2022

I had a very good experience, best I can ask for, with Ally. Devin, the plumber was very professional and advised me responsibly. Devin was very respectful of my premises. I totally recommend this business for your plumbing needs.

Robin D.

03/02/2023 12:00:00 SA

Ally's customer service was great. I was somewhat reluctant that they insisted upon coming out to discuss price, but they made it clear the quote was free. Their price was 50% and 75% of two other bids so we had them do the work immediately. The technician was personable, efficient, and did the job very well. No complaints!

Ben P.

08/12/2022 12:00:00 SA

Hired Ally to come fix a leaky instant hot water heater, and the experience was only ok.

On the positive side, they did come out quickly, and stopped the leak by replacing a T-connector with a single one. I was told I'd receive a quote to replace the hot water heater, and that he would come back out free of charge to replace the single connector with a T.

I never heard back from them; now my dish washer and broken hot water heater are tied into the same connection, and the dishwasher doesn't drain anymore. The cost was almost $600, which I feel like was mostly spent looking for and not being able to find the part.

I was impressed how quickly they came out, and were able to address the most critical issue, but feel like they ended up taking their money and running with a half-solution.

New Y.

3/31/2023

I had a great experience with Paul R., who was courteous, efficient, and communicated very professionally with me (was clear and confident, and not arrogant or rude at all). Based on a recent diagnostic run by a washing machine repair person, I needed to clear the drain line from the washing machine which was overflowing during the drain cycles (nothing was wrong with the machine itself). Paul was not only able to do the job immediately in the same/first visit, he was also able to move the stackable washer/dryer unit out of the closet (and back! what a pain) in order to access the drain line and snake it. He took the time to clean the work area and also ensure the dryer vent above the stackable unit (again, what a pain) was properly reconnected. Finally, he patiently waited for me to run a quick wash cycle so we could check whether the line was still overflowing/leaking, which it was not. While I hope I don't have regular plumbing issues to deal with, if another one comes up I'll gladly contact Ally again and also ask for Paul!

Ken K.

10/20/2022

Outdoor faucet needed replacement.
Very responsive, showed up on time for an estimate, replaced the faucet very quickly. Very friendly and professional technician (sorry, forgot his name). I would use Ally for all my future plumbing needs.

Megha G.

3/30/2023

Highly responsive and prompt, although the service was a bit more expensive than we wanted.

Tommy H.

3/28/2023

Ally was super quick to get someone out to estimate the project (next day), and they gave us a reasonable quote, so he started the work then and there. Our tech was super communicative and lightning fast. It took him an hour or so to do what would have taken us a full weekend, so very worth it. I've already recommended Ally to a friend who needs similar work done.

Diana A.

09/03/2022 12:00:00 SA

Plummer came over for an estimate since water was leaking from sink. Kind of rude and he barely looked at my sink and said it was an air gap that needed replacement. I asked how much and he said $300. I said no thanks since this part he was going to replace was $19 on Amazon. They will overcharge you and barely look at what's wrong. Do not recommend.

Steve L.

1/16/2023

I called Ally Plumbing to fix two toilets in my home. In one, the handle had broken off. In the other, the water kept running and would not fill. For the first one, they bid $270.67 for tank lever handle replacement and $810 on the other to replace the toilet flapper and toilet fill valve/supply replacement. I rejected these bids as being WAAAAY too high. I called a local plumber in Tacoma and he came out, fixed both toilets in about 35 minutes, and charged me 193.51. Buyer beware!!!

Hayley R.

3/23/2023

I chose to call Ally Plumbing based on their good reviews but if you need a simple job done look elsewhere. I needed a few drains cleared as they were draining slowly. The plumber told me it would be $450 to snake each drain but he was doing me a favor by just charging that amount for doing the 3 that needed help. This was by no means a complicated job and they were done in no more than half an hour. With taxes, I paid almost $500. Ridiculous. They also sent out two people which seemed redundant and unnecessary.

Rick H.

3/23/2023

We needed to reset a toilet. Kordell came and took care of it. He was great.

David B.

8/29/2022

We recently moved into a newly renovated house and wanted to get the piping checked out. Ally Plumbing sent out two plumbers and they looked over the piping including in the crawl space, free of charge. I will certainly call Ally Plumbing if I ever have any plumbing needs!

Gabriela H.

7/29/2022

Awesome experience with Devin today. He fixed a low water pressure issue we had in our kitchen sink. He explained what the issue was, how he was going to fix it, and the cost. We had had another plumbing company at the house a few weeks ago, and they didn't fix the issue, but tried really hard to sell me a new water heater.

Anousha M.

1/30/2023

I have been with Ally plumbing for a while. They have fixed garbage disposal for me, broken pipes and bathroom fixes and recently my faucet started leaking. Gabriel came and provided details along with pictures and pricing, and negotiated a deal with me. I am hoping that my faucet does not leak again. Overall great service.

Suzy V.

11/30/2021

HIRE THIS COMPANY!

Ally plumbing did such a terrific job on our Hydrojetting and sewage line repair. It was a huge project and they were responsive and communicative the whole way.

EJ was the project manager and he was the ABSOLUTE BEST. He came out for a quote and explained the whole process. I had several other quotes and his was the best. He had a team out within the week. It was a major project that took several days. He was clear about the timeline and his team was on time. There were delays with the project, but he was very communicative about what they were and when they would be resolved. I wish all managers were as professional and capable as EJ is.

The day I was going to do the final check, we had problems with something not being sealed quite right and hot water not working. He had a plumber out within an hour.

I have complete faith in the job having been very well done. And they offered a fantastic warranty on their workmanship and the materials. Because they have faith in their capabilities and in the quality of the materials they choose to use.

I wish every company worked like Ally. And I wish every project manager was as competent as EJ! I will be using Ally for all future plumbing projects and any other projects I can talk them into doing for me!

Sylvia B.

03/08/2022 12:00:00 SA

Shawn was amazing ! Came in and was super responsive, took care of my replacement asap knowing scheduling was an issue! Honest guy! This was by far the best experience I've encountered so far ! Thank you so much to Shawn and team !

Monica T.

10/12/2022 12:00:00 SA

Fabulous experience! I just moved into a new house so I'm on the edge of broke for the next few months. Which is inconvenient when your tankless water heater refuses to give you hot water for any longer than 3 min. I called them, told them that I needed just a look at the machine and potential quote. But ideally if they could give advice as to how to fix it that I could do safely and they didn't disappoint!! It even freakin worked!!! They even made sure that I understood how this thing worked cause I live under a rock apparently and have never heard or seen these things before. I FINALLY had my first relaxing hot shower in my first home! Y'all are my new go to's for anything plumbing! These people are so worth it!!!

John E.

03/08/2023 12:00:00 SA

Would not recommend it. After a $149 registration fee to join which was required or you could pay a $150 service call fee, I was given a quote of $850 for a simple drain clog that another company fixed in less than 20 minutes and for a total cost that was 75% less than the cost with Ally.

Brigg T.

6/14/2022

I had Ally Plumbing come to replace a kitchen faucet and to fix a leaky outside hose bib. The faucet was replaced but the installer didn't follow the manufacturer's directions about purging the lines. I had read the faucet installation instructions before hand and asked him if he cleared the lines. After some back and forth about never needing to do that before, etc., he finally acquiesced and purged the lines. The manufacturers put this stuff in the manual for a reason.

My outside hose bib was leaking from the handle. Due to Covid and supply chain issues, I was told rebuilding the faucet was not an option. He would have to go through the inside drywall to remove the whole assembly. What plumber doesn't have a thousand different washers and Teflon packing tape to rebuild a faucet. I was disappointed there was no attempt to even look at the faucet to see what could be done.

Upon completion of the kitchen faucet replacement, I was charged $325 plus tax (I had the same company replace a kitchen faucet last year for $250 plus tax), a 30% increase in one year). I wanted to pay by credit card, but was told that there was a 3.25% surcharge. Yikes! The average national surcharge is 1.5-3.5%, so they are charging people on the high side.

I will not be using this company again in the future.

Alison H.

2/23/2023

Isaiah swiftly analyzed a plumbing fail three other companies diagnosed incorrectly, and returned with Paul to fix a major problem within just a few hours. After three months of no water in a downstairs bathroom the restoration was much appreciated. Company communication, from time the technicians would arrive to the initial estimate and final bill, was excellent. I've used a number of plumbing outfits--this is the best experience I've ever had.

Julia N.

04/05/2022 12:00:00 SA

I had the line from my sink explode (fun...) and callied Ally Plumbing to take a look at it. The kind gentleman who stopped by for a quote noted that I could probably fix it myself and gave me some hints without charging me.

We'll see if he's correct. :) But I really appreciate the honesty and help. I will definitely be contacting them again the next time I find myself in over my head. (Often, alas!)

Pam F.

4/20/2022

I had to have PSE out and they determined that my gas fire pit needed new valves because they were leaking. Ally came out to give me a quote. The main guy stood there while the other guy and I removed all of the glass chips from the fire pit. At that point the main guy said that to do any more would cost us a diagnosis fee of $395. I explained that I have seen how to take apart the fire pit and that at that point you just needed to take off the fire rings, lift off the metal screening, and move some dirt away from where the valves are. He said he would also have to determine the parts and in doing all that it would be $395 before they even gave me a quote for the real work. Sorry, not happening.

Anu P.

05/04/2022 12:00:00 SA

Our Toilet Tank was leaking intermittently and we decided to call a plumber as we could not figure out what was going on. Ally Plumbing gave us an appointment for the very next day. Tristan, the technician showed up on time to give a quote and to our surprise he diagnosed AND fixed the issue in less than five minutes. We were super impressed. Such honesty and professionalism is rare and he went above and beyond to ensure customers are delighted. Ally Plumbing could have made up some random leak reason and quoted for replacement of the entire toilet tank and we wouldn't have been wiser. But it is actions like these that establish trust. Now we will not hesitate to call Ally Plumbing anytime we need plumbing services.

Anthony S.

05/02/2022 12:00:00 SA

Anthony & Mana came out promptly and helped solve my issue thoroughly and completely. I really appreciated their communication and friendliness.

Stan K.

2/15/2023

I had a leak that appeared on the drywall on the garage ceiling back in Nov/Dec 2022 when we had snowfall. It started out as a small spot that got larger and eventually grew mold.
I called their restoration team to come out and assess the issue and see where the water was coming from.
The statement of work included finding the issue, repairing and drying out any of the wood affected. The estimated costs ran just under $1700.
So far, so good. They came in and removed the part of the ceiling in the affected area and noticed it was coming from the roof. They advised that I call a roofer to assess and fix the issue. Afterwards, their team would come back to assess and make any necessary or additional fixes (i.e., drying out the wood, if needed).
The roofer came in the fixed the issue. Afterwards, the restoration team came back and after assessment said no further drying or fixes are required.
When I got the bill, they wanted me to pay around $1000 for essentially removing part of the ceiling drywall. In addition to that, they were charging me 4hrs of labor which didnt take place. Luckily, I had a Ring cam that documented their arrival and departure. The total time they were on-site? 1hr 27mins!
I sent the videos over to Ally plumbing/restoration (I was in contact with Jane Judd, who I later found out is the VP for Ally plumbing/restoration and no apologies of any kind) and over the course of few days, they sent several invoices each time dropping the price. I had to fight for every single dollar and the final amount came out to $587, nearly half of what they were trying to charge me! Had I not had my Ring cam set up, I would be paying over $1000 for work that did not take place.

So they are essentially charging me $587 for the removal of part of the drywall (4x4ft)

Honesty and customer-focus isnt what Ally plumbing/restoration represent.

My take away/lesson learned: dont always assume the vendor will do you right. Always have some kind of backup/evidence when your house is being worked on.

Tu H.

7/15/2022

Shit happens, sometimes literally and I appreciate Ally plumbing contacting me directly and finding a resolution.

Ally would be refunding me back a 75% of the original cost and only charge me $100 for their visits as diagnostics even though they really did try to fix my toilet.

In the end, still a pleasant experience overall, given how great the previous 2 times were.

Kevin K.

8/20/2022

Ally was super responsive and was able to get me on their calendar within a day. This is always important when you are having toilet issues! Got the job done quick and made it easy for me. Thanks!

Kristen Y.

08/12/2022 12:00:00 SA

Woke up to the drain from the kitchen sink snapped in half and water leaking out of the cupboard. We called our home insurance and they sent us to a company with very poor customer service. I called our insurance and requested another company. They gave me Ally's number. The gentleman who answered the phone was very friendly. Their first appointment was later than the initial company, but because of the customer service and friendliness of the representative we went with Ally. The day of the appointment, the tech called when he was on his way. He was very friendly, knowledgeable and did a fantastic job fixing our problem. He was a great representative of Ally and we will definitely request them should we need service in the future!

Frances A.

02/07/2023 12:00:00 SA

I had a pipe leak. I was desperate and panicky. I called at least 5 different companies. Ally plumbing responded so professionally and respectfully. they assigned 2 excellent plumbers Paul and Tristan. They called and informed me about their estimated arrival. once they got to my place my anxiety was gone. they calmly and so professionally delivered outstanding service. if I could have given them a higher rate than 5 stars I would have They repaired the leak so patiently and educated me as well how to turn off the emergency water valve. Thank you Ally Plumbing for providing unexceptional service.

T G.

08/12/2022 12:00:00 SA

We share a side sewer with our neighbor. Ally came out and fixed the sewer line between our neighbor's house and the side sewer. A couple months later, my neighbor's sewer backed up again. The short story is that the shared side sewer had backed up (not the neighbor's repaired portion). EJ worked with us through the whole process and got our side sewer re-lined for a competitive price.

The longer story is that the location where my neighbor's line connected with the shared side sewer appeared to be broken. The junction was under a rockery right next to our foundation. As a part of the warranty work, Ally dug up the junction then discovered the problem was actually further down the shared sewer. However, they dug slightly under the foundation in the process. They showed us the scope (video) of the pipe and recommended relining the length of the shared sewer. Since we hadn't hired Ally directly, I got a couple of other opinions and quotes. The work on the shared sewer line was not warranty work, so my neighbor and I were on the hook for that. The other opinions concurred the line should be lined and proved that EJ's price was indeed competitive.

EJ worked with us through the whole process, end to end. We did have to advocate for ourselves to have the foundation shored up to our satisfaction, but EJ agreed to our requests. In the end, everything was done right and everyone was happy.

Dana C.

01/05/2023 12:00:00 SA

Excellent service! Was able to get on the schedule within 1 day and Gabriel fixed the issue quickly!

Jamie S.

08/03/2022 12:00:00 SA

Our corroded gross cast iron drain pipe needed replacement and Arnando & Patrick from Ally did a great job and were a pleasure to have around. Quote also came in at about $1500 below the other one we got.

Rodrigo W.

02/02/2023 12:00:00 SA

Great service! Very professional and solve the problem quickly. Right decision to called them!

Grace G.

12/20/2022

Kordell and Crimson came out to replace our water heater and were amazing. They explained all of the options thoroughly and took their time answering our questions. They were so quiet with the installation (I was working from home) and considerate (taking their shoes off when they entered). They even put a pad under the water heater at my request for no additional charge which was definitely more work for them. It was dumping snow the whole time they were here and they were still able to get the parts they needed to get the job done same day. I know they had to get crafty with which roads they took to get the parts and make it back here. I felt like the service was above and beyond. Thank you Kordell and Crimson!

Lynn V.

6/18/2022

In the last six months, we had a significant amount of plumbing that needed to be upgraded in the main floor bathroom of our 1927 house. Armando was persistent and kind and did a great job with what turned out to be a complicated replacement and upgrade of our plumbing (toilet, sink, and shower).

This review would be five stars except that the original plumber did not fully estimate the job so when Armando came and explained what really needed to be done, the cost went up by quite a bit. Armando explained why the cost was more.

We have another bathroom that has a shower leak and a toilet that needs to be replaced. We'll be sure to schedule Armando to get this work done.

Andrew S.

09/01/2020 12:00:00 SA

So as it turns out they were already the ones who did the water heater for the previous owners of our house.

They were able to schedule me in end of the week on a Friday with a four hour window the lady was polite and seemed like she knew what she was doing

Anon y.

01/09/2023 12:00:00 SA

I've been saving a number of projects for a plumber / handyman for months now and Ally just came by to hook me up. Arrived early, finished in under two hours. Vanity sink drain needed to move to one side, leaky washer sewer pipe. Also got guidance and a plan on a larger need for my tiled shower. Gabriel was kind and professional. Highly recommend will use again!

Christen G.

8/31/2020

Called on a Monday and got a Thursday morning window. Got a call when he was 20 minutes out. Got a bid within an hour of them leaving which was a bit more expensive than most, but it was obvious they knew their stuff. I didn't end up going with them as I found another more mom and pop place that seemed to take more time and work with me on the scope of the project, but these folks were professional and knowledgable.

Roger H.

9/22/2021

These folks were great, quick and easy to schedule a visit and the fella was honest, pleasant, and worked quickly.

Will call these folks again next time we need a plumber!

Vi S.

10/31/2022

Andrew is the owner after some miscommunication with the first contact price estimator for ally, he took over and not only apologize, he corrected , he met my budget 100%, and he vowed to take care of my plumbing issue with the dishwasher needing to be replaced to 100% satisfaction with a full 90 day warranty of his work. He has gone above and beyond so far and for that I give ally plumbing 5 stars !!

Don T.

02/11/2022 12:00:00 SA

Look elsewhere!!! Very frustrating dealing with Ally. I most likely need a new toilet flange or seal. Scheduled an appointment for them to come check it out. They gave me a 4 hour time window. 3 hours into it they extended it by 2 more hours. When they finally arrived 5 hours later I was told it was too late in the day to start and complete the work but that they would send me a quote. This was a Friday. I'd get the quote by Monday via email. Never got the quote, called on Wednesday and they sent me a quote for over $880. It was not itemized. The work may include some cutting into drywall below to make sure what I need before lifting the toilet.

Because I want the issue taken care of I rescheduled. Again another 4 hour time window. Got called after 3 1/2 hours saying they would be here in 20 minutes but asked if I knew that I needed to pay the over $880 upfront before he started the work.

I said I was not going to pay upfront not knowing if it was a 1 hour job or more. He said he'd have to call his office and have them call back. 2 hours later I called him back and he said his office was going to call me. They never did.

I'm going with Aurora Plumbing and waiting a week. They charge by the hour so I won't be paying for more than necessary. Probably will be half the price if not more. But then if it ends up being more I don't care since I trust them based on the great customer service so far and until they get into the job and know what it entails they aren't going to scam me.

Forget Ally and the way they do business (or I should say don't do business in a professional way)!!!

Update: Aurora Plumbing came today and solved the problem for $600 less than Ally and didn't require payment until they actually got in and did the work. So glad my instinct told me Ally is a scam!!!

Vignesh E.

12/22/2022

Kordell (assisted by Crimson) was assigned to fix a recirculation pump and expansion tank on our water heater. He was very knowledgable, extremely professional and friendly. He provided clear explanations, was very neat with the workmanship and completed the repairs with high quality. He worked hard to find the parts needed the same day to minimize delays and took care to cleanup once the work was complete. It was clear that he was very service minded and worked towards the right outcome for the customer.

Brad G.

4/21/2022

Friendly and quick, but I would expect better workmanship when paying $1000 for an hour of work.

J F.

12/10/2022 12:00:00 SA

We hired Ally to remove and reinstall our large Kohler kitchen sink after new formica counters installed. The plumber, Armondo, chipped sink while removing in several places- 2 chips not able to be repaired without still seeing dents.
I had to be quite assertive and eventually the GM Andrew agreed to make it right by providing a new (same) sink. I believe he got it under Kohler's generous warranty. The original plumber was sent to reinstall this new sink and only charged $162, which is an appropriate amount.
FYI the original bids we were quoted were $702 to remove, $756 to reinstall (remember, this does not include a new sink). We did pay the $702 removal invoice.
We feel the bids were way too high for such basic work, and we were without a kitchen sink for 2 weeks due to no fault of our own. Because of these factors, I cannot give a higher rating. The rest of the work done by Ally and Mondo was satisfactory.

Tiffany L.

2/24/2022

Isaiah and team did a great job. They were prompt and kept me in the loop before during and after the project. They were able to get me in in less a days notice too. Just what I needed. Thanks.

Hope S.

2/28/2022

The appt was easy to make and I got a confirmation call, and then a call from the plumber, Tristan, 30 min prior to arrival. I had been told in a lengthy written home inspection that I needed a water pressure regulator valve installed. Tristan was able to show me that the inspection company had 1) neglected to mention there was already a pressure valve installed but it had ceased working and 2) incorrectly pointed out the water shut off valve! Tristan uncovered the actual shut off valve (it was not visible under insulation) and showed it to me.
He worked quickly and explained the device and the cost for installation in advance. I was very pleased and have Ally's card on my fridge now. I will def use them again. and request Tristan.

Andrea G.

12/07/2022 12:00:00 SA

I called Ally with a leaky kitchen faucet issue. They were able to get me scheduled quickly. Kordell and Crimson came to the rescue and worked amazingly as a team to replace my faucet. I appreciated their knowledge and recommendations. I would highly recommend Ally Plumbing, and will call them next time I need a plumber! Thank you!

Cesilia K.

02/10/2022 12:00:00 SA

Start to finish has been seamless and great! Called in this week to get some old angle stops replaced, and was able to get an appointment quickly. Shawn was really friendly and thorough. I know nothing about plumbing and he was patient in answering my questions and explaining the details. Great service, work, and pricing. Would highly recommend and will use them again for my future plumbing needs

Dave W.

01/09/2022 12:00:00 SA

Good communication and quick response to come check out a frozen pipe serving an outdoor shower/hose big. Initially told me it would be a quick, inexpensive fix; 10 mins later told me the wall needed to be opened and the entire valve replaced. Received an estimate for $1400. Felt a bit uncomfortable so got a second opinion (from a reputable plumber with good Yelp ratings). He fixed it in an hour and charged me $310. Not sure if Ally was trying to rip me off, or just had someone inexperienced/incompetent do the bid.

Straker C.

06/01/2021 12:00:00 SA

Seems like all the one star reviews are from folk like me that were assigned Ally though American Home Shield (AHS). Ally double dips in this case - they charge AHS $1200 for the hot water heater, and the customer $1700 for uncovered repairs. However, these uncovered repairs are 3x the cost of what they should be. Hundreds for a drain pain? Are you kidding me?

Home Depot did the same work for less than $500. I'm not making this up - this is a real example of price gouging. If you are assigned this contractor through American Home Shield, do the Cash in Lieu option and save a thousand bucks for - wait for it - a BETTER hot water heater replacement!

Nick D.

03/11/2022 12:00:00 SA

Highly recommend getting a quote from Ally. Their visit was a pleasant and enlightening experience.

I asked Ally to quote us for replacing our houses piping. We just purchased the home and noticed some discoloration in the water.
I called 3 companies, they were the quickest to respond and had the earliest availability. The plumbers, Anthony and Paul, arrived earlier to inspect the house. as I wasn't sure of it's state, they checked each bathroom and area with plumbing. They were able to rapidly identify the cause of the discoloration and fix it on the spot (it was minor).
They listened to my concerns and were thorough, double checking certain areas and places I suggested as I wanted to be as comprehensive as possible.
I learned a quite a bit and because it was just for a quote it cost me nothing. They focused mainly on the task and answering my questions and concerns, and the visit ended up being quick, which I appreciated as it was a work day.

Jan B.

5/24/2022

Anthony and Manna walked through with us everything we wanted done, and quickly worked up a quote we found reasonable. Within 5 days, they basically replumbed our elderly house, replacing water line to the road, all water pipes in house, a new hot water heater, pressure relief valve, reran our vent pipe and replaced our drains and old cast iron sewer connection, and ran 2 new exterior faucets.
We cannot recommend them highly enough. They were more than accomodating to all our requests, amazingly productive, minimizing the outtage to us, and gave us good advice to help us through the rest of our bathroom remodel. Plus they were a delight to work with, excellent communication, no surprises. Our experience with Ally Plumbing could not have been better. Our old house offered some extra challenges, but the final bill matched the quote. We could not be happier with the result. Thank you Anthony and Manna!

Pássaro L.

02/10/2022 12:00:00 SA

Joshua was great to work with and did an A++ job!!!! Would recommend for sure. Thanks again!

George S.

01/04/2022 12:00:00 SA

I have dealt with a lot of plumbing companies over the years and Ally is certainly one of the best. Their technician was friendly and knowledgeable and very fair with pricing. I've been referring them to my friends.

Bertan A.

08/05/2022 12:00:00 SA

Very high price for the work. Did not really explain why it is so expensive. Said he would get me a detailed quote, took pictures but did not follow up.

Lawrence T.

3/23/2023

I called Fritz Plumbing and got Ally. Apparently, Fritz is no longer in business. I had always been happy with Fritz, as they were always fair and transparent with their pricing, and they provided very good service. Instead, Ally doesn't tell you what their base fee is on the phone when you schedule, but once they're out, they give you the bad news. If you want your drains cleared right away, you're going to pay an excessive fee. They said that if they could clear the drain, it would be $375, plus tax (over $400. And if they tried but couldn't clear it, you still pay half. Of course, you are left feeling on the spot because you could send them away for no cost, but then you don't know when someone else would be able to come out. They spent less than 30 minutes total in the house, ran a snake down a single 2 drain, and I'm left feeling like we've been cleaned out in more ways than one (over $400 for less than 30 min. of work!). I have to own my stupid decision the go ahead and schedule the visit without having been provided their base rate, but I will never call them again. With allies like that, who needs enemies?

Quenton B.

12/22/2021

They did a horrible job on a gas line. The manager admitted to screwing up the job and only dealt with me through emails which is good because I have a record of the interactions. I was promised a return call but I was ultimately ignores and they took my money without even trying to fix the situation.

Brent A.

08/08/2022 12:00:00 SA

Stellar recommendation for Ally Plumbing--for every employee and every phase. We recently bought a townhome with a very old water heater and other urgent plumbing issues. Mando at Ally provided a thorough, timely estimate and gave great advice during our walkthrough--all for free. Another service we tapped for estimate was not free and, after a few weeks, we had to prod them twice to provide the bid, which came in over $1,000 more than Ally bid. Peter, the scheduler at Ally, helped us navigate the complexities of our job and gave his personal assurance that Ally visit would align with our needing to turn off water to our small community. On the long day of our plumbing work, Mando and Patrick worked tirelessly to complete the job, including two trips to retrieve additional parts. They stayed to finish our job until after 9:00 PM and were as gracious as could be. Through years of experiences, we've learned that in of search reliable service providers, since every job is different, it's how they approach problem solving and communicate with customers that ensure peace of mind and satisfaction. Ally not only rocks it in those areas--their services appear less costly--at least in comparisons we made. True to their name, Ally Plumbing is a partner in keeping a home running smoothly.

C L.

9/29/2022

I had a leak in my water line leaking through the cracks of my driveway. I called multiple plumbings in the area and either got a we don't do that, or a three week lead time. Ally plumbing called me immediately after I submitted an online inquiry and got a plumber out the next day for a consult/quote. Not only were they responsive but they gave me the best price for the job, and were able to come out the following week to get the job done. Very thankful to have found them.

Pamela M.

03/06/2022 12:00:00 SA

I highly recommend not using this co. I was introduced to Ally from my home warranty insurance. They sent out a trainee, and another (not sure if licensed plumber) to my home to replace 3 toilets with newer updated dual flush. The job was overwhelming for them, they used 2 wax rings to bring the toilet up to the flange, which created a large gap between the floor and the toilet that they stated they would fill with silicone. The best thing that happened to me was much to my surprise after finishing my conference call they had walked off the job, because I would not run my cc until the job was completed. I had toilet pieces in my driveway, downstairs, 1 of 3 toilets was working. my regular plumber came in and saved the day, I now have 3 soundly installed toilets, that are flush to the floor. I would be suspicious of any work done by these very inexperienced crews.

Ryan D.

04/08/2021 12:00:00 SA

Update 2021: It takes some serious nerve to CALL ME TWO YEARS AFTER a bad review to ask me to change it. NEVER would I call them, even for a free quote. No clue how long you'll have to fend them off.

Update: The sign of a truly classy business is one that starts harassing you when you leave them a bad review. They looked up my phone number from the work order for the estimate and proceeded to call and harass me for the bad review that they got. They're motto must be If you're unhappy with our work we'll annoy you until you shut up.

I experienced the same dishonest price gouging that other people have mentioned. I was assigned Ally Plumbing by my home warranty company. They showed and quoted me over $1100 of non-covered updates that my system needed. Some of them were fair, like needing an expansion tank, some of them were complete BS price gouging.

-$275 for a drain pan line; for three feet of PVC
-$145 for earth quake straps: my current tank has them already, it is literally a couple strips of metal straps, less than $20 at a hardware store
-$75 for a pan: $20 at lowes.
-$125 to modify my vent; but my vent is already up to code...
-$115 flex gas line; $35 for a kit of three lines at lowes, how is this not a standard component of installation?
-$185 expansion tank; $40 for the tank, so $135 to attach it...

These guys sign up with a home warranty company and then quote outrageous prices because they know that most of the home owners have no other choice.

Erin B.

10/28/2022

These guys were fair and honest. I would definitely use them again. They gave us options which I really appreciated.

Ashley G.

6/21/2021

We've called out Ally Plumbing a few times now, and they've always been quick, friendly, polite, and helpful!

They even helped me with a problem I could fix on my own-which was very kind, since I'm sure it saved us a bit of money! (And definitely made me feel I could trust them to come out again!)

We've worked with Nick and Gino and they were both wonderful!

I definitely trust Ally plumbing to help and result any issues we have with our home.

Brenda O.

12/28/2021

I needed quick service and they were very responsive. I also am a novice about plumbing issues and they were very patient with my questions. Will definitely use them again if the need arises.

Sam S.

3/17/2022

Ally Plumbing did a fabulous job on my condo updating the plumbing. I would HIRE this company.

Amir R.

10/14/2022

Had a great experience with these folks ... I was having a problem with the garbage disposal, it stopped working and just made a buzzing sound when pushed and water wasn't draining either. They sent over Paul and Isaiah (spelling?), who quickly figured out what was wrong, jiggered some things around and fixed it in minutes. Unbelievably, since it was so quick they declined to even charge me anything ... so I simply had to write them a review!

Ericka P.

04/08/2022 12:00:00 SA

I called my insurance company to help us with our kitchen sink leaking underneath and they called Ally Plumbing to come to check it out. They called me the same day to make an appointment the very next day. Fano called me to tell me he was on his way to my condo. He was very professional, knowledgeable, and got the job done fast. Thank you for fixing my sink and garbage disposal! Recommend for sure!

Michelle D.

10/02/2022 12:00:00 SA

Thank you for being responsive for an estimate. Can't speak to your actual work, but the person that came to look at our repair was only in our house for about 3 min, but parked in our driveway for about 9 minutes afterwards. He barely glanced at the area of concern and instantly he knew it was going to be a typical type job for $1200.00 without tax. Had another business come out and give a thorough estimate and they did the job for less than half. That business got our job. Wasn't just for the cost of the job, it was more that they answered my questions and explained what needed to be done and how they were going to do it. Your company made it seem like they wouldn't come back for less than $1200.00.

Judy C.

7/28/2022

Sean was knowledgeable and helpful. He explained what we needed and took care of it. A very responsive company and we will use again, if needed.

Aimee L.

1/20/2021

I've read all of the reviews for this company, it seems like the 5 star ones are probably fake, written by family or friends. If you want the truth about their services, read the 1 star reviews to save you time lol.

I called on behalf of my parents small business to check out a toilet issue. I found them after opening a query on Yelp to find help. They were one of the first businesses to reach out and on the surface had a high rating. They offered to do a FREE consultation so I decided to try them out. That's about where the positivity ends.

Firstly, the address that was entered for the appointment was wrong so I had to call and correct it. And they still arrived late as hell even though the mistaken address was only 9 mins away...?

Secondly, the initial charge for them to go in and move some things around with our toilet was absurd. $275??? But LUCKILY I was able to bring it down to $175... still unreasonable considering my mom was treated very poorly by the site workers, complained and rudely said why did we even come down here, there's nothing we can do. Hospitality and customer service = NON EXISTENT!

My mom's English is very broken, so for them to be rude to her and not understand the toilet issue completely is unacceptable and unprofessional. It does not matter if it was a sewer problem, no need to make her feel bad!!

Thirdly, DON'T ever say to a customer that you're not going to leave without getting paid. At that point, they assumed my mother was trying to get away without paying. Even though that wasn't the case at all??? Rude as hell. As they were insisting that she better pay, my mother kindly told them to wait as he/they will receive a call from the office manager approving our discounted charge. Mind you, she was on the phone with me trying to clear up the situation but she told me they were expressing a lot of frustration. Have some respect!!!

The only decent thing I have to say about the company was the first phone call I had, that was thorough and fast to schedule. But I guess that's how they get you. I highly advise anyone that considers this company to find someone else, because you WILL get hustled.

Miles R.

3/26/2021

After some not-so-great work from another plumbing company, Ally came and not only understood WHAT I wanted, but WHY I wanted it, and took the time to do it right to allow us to continue our projects.

Peter v.

1/20/2021

After spending around around 20 minutes of inspecting what appeared to be a sewer main backup (by inspecting here, I mean visually looking at my pipes, the layout of my home and talking with me about the issue. No tools were used. He also did not turn on any faucets to verify the backup), the Ally plumber told me that we would need to replace the entire sewer main. I was subsequently emailed a bid of $13,762.50. I was disappointed to hear this, since my wife and I had only just closed on this house two weeks previously. I decided to get a second opinion, since the price of the work was so enormous.

I called up Mike's Plumbing in Lynnwood, who had done work on the house before we purchased it. They came out the next day and after a 30 minute inspection with their camera (which they decided not to even charge me for, maybe because the house was one they had worked on recently), they told me that the main was completely clear. That then led them to realize that the backup was just down from our basement shower and they were able to snake it. Final price tag was just under $200.

The scope of work Ally proposed for this clogged drain included:

- Removal of 6' x 6' section of concrete in backyard
- Once concrete is removed well excavate 6' x 6' x 10' deep hole to
expose sewer line at foundation of home
- Once section is exposed or remove up to 6 foot of concrete sewer pipe
which has belly and replace with 4 inch SDR 35 PVC with clean out
- After section has been replaced will video inspect line to ensure good
working order
- Will bed pipe in gravel and backfill open hole
- All parts labor and material included

tl;dr - Always get a second opinion..

Andrew S.

7/20/2021

Writing a late review, but in June I needed a quick fix to a leaking bathtub faucet, I had work done by a previous company and the leak came back. Based on reviews I chose Ally Plumbing to try and fix it, they scheduled me for the next available day. I had an appointment on a Wednesday and found they needed to order a part, I told them I was flying out of state the following Monday and hoped to get it done by end of week.

They were amazing with scheduling a tentative appointment for Friday hoping they'd get the part in time, which they did. Anthony came out and was very friendly, informative and quick. He patched the problem, explained to me ( in a way I'd understand) what the issue was and why it was happening. He did a great job, and now I am having an unrelated issue with my toilet so I've again called Ally Plumbing to come out and help me with this due to the professionalism and quality of work they provide. I'd recommend them to anyone as they seem to be top in service in the Seattle area.

Daniel L.

3/19/2021

If I could give negative stars I would. This company is basically a overpriced professional plunger.. if you need real work done (like fixing a broken main line) get ready to wait a week or longer. They only have 2 crews that can work on sewers and to say you'll get on their back burner is a massive understatement. Also, their customers reps are trash. When I called one afternoon I heard loud music and the rep was slurring like she was drunk.. I should've stopped at red flag #1.

Anyway.. Beacon Plumbing is having someone out here in an hour and can start work the same day. That's how you earn business!

Ally missed out on good money because I know this project won't be cheap. Don't waste your time or money with these small timers.

Gretchen H.

1/24/2021

Its with a heavy heart that I have to update my review of Ally Plumbing. I called them out recently for a leaky shower. They told me that they would have to open up the walls and rip out both of my shower pipes and replace them all, for the total of $4,000. I asked a contractor/handyman to come over and check out the problem. He replaced the washers and that fixed the problem. He charged me $20.
I use to think that Ally was honest and trustworthy. I am so upset and disappointed in them. I will no longer be using or recommending Ally Plumbing.

Megan K.

2/25/2021

What a fantastic experience. Broken toilet, our self-fix didn't work, called Ally later on a Tuesday, they got us setup for a Thursday morning 7am-12pm window. Anthony called at 7am on the dot, said he would be here in about :30. He was a few minutes early, booties on, double gloves on, masked up. He came right in, assessed the situation and got to work. He fixed my issue in about :20, and talked me through exactly why our self-fix didn't work. He also gave us a few tips to diagnose in the future. Quick and easy payment, he cleaned up his work area, and we were done. Beyond that, Anthony was delightful and nice to chat with while he was here. I will 100% use Ally again. I appreciated the completeness of the work, and the attention to safety. I also really like that my toilet works again.

斌

03/11/2022 12:00:00 SA

I heard some really suspicious sound on the drain pipe after I use shower. I am wondering if there is a leaking there so I called Ally Plumbing. They came in two days and after diagnose during which we didn't see any water damage or sign of water on the floor, they said the sound is from the pipe itself instead of leaking. They are definitely such a company that would come for help rather than money. I feel so comfortable that I don't have to spend money on no problem. Fano is so nice!!! Thanks Fano for coming and explaining the cause of the sound and saving me money!

Gina G.

12/07/2021 12:00:00 SA

Chris and Bree were incredibly helpful! They arrived promptly and were professional and well informed. We will be using them for all of plumbing needs.

Cheryl D.

07/05/2022 12:00:00 SA

Prompt response. Honest and efficient. Replaced our hot water tank same day. Called ahead to confirm and called to say they were on their way. Excellent service! Highly recommend

Chandira H.

03/02/2022 12:00:00 SA

Omg, when you find a good plumber hang on to them!! These guys just fixed my kitchen issue for FREE!! I live in an old building with strange pipes, and I have a problem drain that keeps stopping up, no matter what they do, and because he said it was a recall, there was no charge.
I have called these guys out 3 times now over the last while, and I love them. Their service is quick, amazing, and affordable.

Best customer service. They estimated a callout between 1-5, then called me again to let me know they'd be here around 4. He showed up at 3! Such a sweet guy, too. Wonderful service, can't thank them enough. It's good to know a plumber who has your back.

Karen L.

10/11/2021 12:00:00 SA

I am very upset with the lack of communication with Ally plumbing. They were called to fix our pipes which were cracked....definitely a an urgent problem. They asked for the crawl space to be cleaned up before they could work on it. We had a company come out to do just that and we're told they would come back 3 days later to fix it. We were not able to use our toilets, sinks, showers, laundry or dishwasher for 3 days only to have the plumber come out and say he wasn't the right guy to do the job, they didn't have the parts and wouldn't do it as they said a puddle was still present.

Poor communication and not impressed with their lack of preparation with our job which they said they all had a meeting about it on a Thursday and today is Monday and we are still left with a broken pipe.

Look elsewhere for sewage repair.

Irfan S.

12/15/2020

Two years ago I had my water heater replaced by Ally and it was a good experience. So, when I had water leak in master bath and water was dripping from the garage ceiling, I called Ally plumbing. Ally plumbing did the initial inspection and diagnosed shower pan outlet rubber being deteriorated. After demolishing the tiles and removing shower pan we identified there was no leak there. Called Ally plumbing again and after inspection we were told there is no leak from the plumbing and there might be some issue where tiles connected with shower. We are good to put on tiles.

Since it would take a lot of effort to get the issue fixed if it came again, I took a second opinion from another plumber and he figured out that the shower pipe near the shower valve was leaking.

I told Ally and they told me we can come again next week to take a look. Since I cannot have ripped open bath for another week, I got the work done with the same plumber even though I paid Ally for the inspection as well.

I gave this feedback over the phone to Ally and they said sorry for that. I would have loved even if after the second misdiagnosis they would have came back promptly and resolved the issue.

Raquel G.

11/27/2020

Our shower fixture was broken. It needed a new component inside the handle. Their staff arrived and quoted a very fair price to fix it. Upon working on it further, they discovered am additional missing part. They were very professional and even went to Lowes to retrieve it without any additional charge.

Overall, great service and fair prices. Definitely recommend.

Aakash T.

01/03/2021 12:00:00 SA

Called to replace my shower valve cartridge replacement. I got an appt for 2 days later. Devin did a
great job. Explained everything and fixed the issue. I was charged 250$ plus taxes. He mentioned its their std rate. I would recommend and use their services in future.

Rob S.

03/11/2021 12:00:00 SA

Gino and Shawn did an awesome job from beginning to end. Ally Plumbing even though a small operation, they did the work and at a fair cost. They were very communicative with the process and knew exactly what is needed to be an effective team! Thank you Ally plumbing and I look forward to any future work as Ally lives to their company name by being there for you!

For those of you looking for great service, Ally is the one to call!

Jason P.

10/23/2020

AVOID at all costs!!! Came to replace a clean out valve. They replaced backwards and the hundreds of gallons of water backed up into our house, actually exploding our Toilet (pictured) and flooded our house. They took days to get a remediation team in (to reduce moisture In the home to avoid mold). Then sent a full invoice for the work that flooded our home. Repaired the clean out valve days later, then plumbing stopped working. Ended Up calling a different plumber to fix the damage Ally caused.

Replaced the damage to the baseboard by glueing 2x4's to the wall and called it good.

Ally would not refund our up front money until my wife took down and honest review of the shoddy work they did.

Dian H.

12/07/2020 12:00:00 SA

10/10 I would recommend Ally Plumbing! Gino and Crimson (hope I spelled your names correctly) were amazing! I was given a time window and they came within the timeframe. They saw the problem, gave me a reasonable estimate and immediately got to work. I was impressed by their professionalism.

Note: I did have to schedule them out a week in advance and them working on the issue right away was not a guarantee because they had to provide estimates and look at what they were dealing with. This wasn't really an issue for me.

Antoine T.

10/20/2020

I'm absolutely blown away by this company's disregard for professionalism, accountability, integrity, and most importantly, the customer's time.

I called this company three weeks ago to fix a clogged toilet. The initial appointment was set for over a week out. No big deal; plumbers are busy, I get it. I didn't even argue their 4 hour time gap. We'll be there between 12 and 4. At 5, WE called them only to hear that their guy was stuck on another job and couldn't make it today. Frustrated, but understanding, we rescheduled for 5 days out. We'll be there between 10 and 2, but no later than 3:30! Okay...at 4pm (FOUR PM) I call them 3 times to hear the same story about their guy running behind. No apology, no hat in hand, just tough luck.

I've never experienced anything like this, and given that I've been around for 40 years, am not sure it will ever happen again. If you're understaffed, just say you're understaffed. Don't leave my guest bathroom clogged for 3 weeks when I could've called another plumber in the area. 1 star. Will never call these folks again!

Derek L.

01/07/2021 12:00:00 SA

Had water leaking from our ceiling last night. Called Ally this morning and they got someone out right away. Dale came through and was able to help methodically locate the source (an uncapped copper pipe on our second floor). He's a pro, and I would recommend him and Ally for anyone with a similar problem.

Avery B.

10/24/2020

My experience of having my new kitchen sink and faucet ws terrible. My experience with two plumbers was okay, but what I will not put up with no attention to detail. Specifically, on the day of when the plumbers came out to do the bid they did not bother to use the provided sink diagram. When the plumber came on installation day he was not able to install it because the measurements he took were incorrect. He admitted that he should have used the sink provided diagram. I rescheduled thinking I would be able to have him finish later in the week. Instead, they scheduled him for the following Tuseday. That following Monday I was contacted to be told my plumber injured themselves on a job and wouldn't be coming out until the week after.

What I find wrong with my experience was not feeling like a valued customer. Ally should have made a priority after discovering my sink did not fit with having the plumber back at my place before the end of the week. A week was wasted with the shoddy measurements discovered with me having to find a granite cutter to right size the sink cut out. However, I had to find a granite cutter on duress and paid a premium for it.

I was almost without a sink for a week and half. I ended up going with another plumber due to Ally Plumbing available date to install too far out in the future. The other plumber cost half of your bid and I did pay Ally's minimum charge to end this bad experience. I should have been charged way less for just the removal of my old sink.

This experience will not have me comimg back for any Ally services offered nor referrals in the future.

Again, pay attention to detail of the bid and make your customers feel like one!

Jackson C.

6/24/2022

Overall good service and on time . We had a toilet leak and the tech gave sound advice and we did not have to open up the ceiling. Overall good communication and good work done . Still waiting on my quote for maintenace on tankless water heater. Overall good service and good job !

Nishant N.

4/28/2022

Quick and efficient. I was given details of what needs/need not be fixed based on the inspection report.

Amara G.

7/22/2022

Patrick was wonderful! He was professional, friendly and fixed my clogged toilet in less than 30 minutes. I would definitely recommend Ally Plumbing's services.

F. A.

1/17/2022

I think for simple things like a blocked drain or toilet installation Ally would be fine, but I would not use them for anything too complicated or involving a sewer pipe. After discussing potential fixes for stones in an outside sewer pipe, they charged a fair amount to jet it out, which resulted in even more stones in the pipe.

The resolution they offered was the same service again, or additional thousands to open it up. We talked to quite a few other places who were able to give suggestions vs just jumping straight in without a thorough discussion of what would work. We ended up finding someone who dug in and cut out a small section for much less, after diagnosing the situation more accurately.

JoAnn D.

02/11/2021 12:00:00 SA

We've used Ally Plumbing for various reasons over the years, some emergency and some less so. Most recently, we had a new hot water heater installed and, once again, Ally's service was OUTSTANDING! Dale and Trystan came out, assessed the job, communicated the scope and estimate, and were even able to take care of the replacement on the same day. Wow!

I would highly recommend Ally Plumbing!

Cindy Lou K.

08/06/2021 12:00:00 SA

Ally plumbing showed up when I called premier plumbing. Hmmmmm
RED flag. no explanation. Eval was done and the tech then offered to undercut his own company and moonlight the job. no warranty of course (yeah I'll jump right on THAT one!- no) Dishonest employee training a new guy too. Does not speak well for the company as a whole. THEN I found out why premier did not show up. Merged with ally over a year ago. So it seems Ally is riding on the good reviews of Premier. For this reason I would not trust or use them. This is my first review ever, but someone needs to know.

Sally C.

5/18/2022

Maxx was great, he helped us replace multiple valves in our 15 year old home. This correct the water pressure & leaky faucets throughout our home. I will call back & ask for Maxx for any of our plumbing needs. (We have also agreed we will NEVER try to fix any plumbing in our home ever again! Just call Maxx)

Susan C.

07/01/2019 12:00:00 SA

Monday morning, the toilet has rebelled. Actually, both. One won't flush without flooding. The other flushes but water stays low. When that happens, toilet 1 has sympathy flush and floods again. Water is now soaking into the rec room carpet.

We didn't have or know a plumber. We only know our budget isn't big, our house is old and we're terrified of our rec room turning into a pool of poo.

Yelp to the rescue- I saw 2 highly recommended, Ally said they'd reroute someone to get her right away. Fortunately, that was Christopher.

Christopher called to confirm he was coming, and ease our panic. He was here in 45 minutes, professional and polite and ready to fix.

Here's what I appreciated most:
Options- from the start he explained diagnostic options and potential cost ranges. So instead of sitting around wondering, I was able to make informed decisions.

Personality- Christopher was professional and didn't treat me like a dummy. He didn't try to up-sell me services or scare me into unnecessary work. But he was also super honest. A smart, efficient guy.

The company- the price was really reasonable and they offer a super amazing deal for $499 a year where you get a bunch of services free and 15% off everything. I am impressed to see a plumber offer a value to customers (and frankly seeing a more modern subscription based service shows me that Ally knows their market- that matters to me).

I highly recommend Ally, specifically Christopher. We've found a plumber for life!

S R.

12/17/2021

Seth and Derek were very professional and kind. They had to come back to do an unexpected repair. They made sure the work was done before the weekend. I really appreciate them working late on a Friday to do so.
Would highly recommend them.

Pyungchul K.

4/15/2022

Uninstalled the existing Wolf 48 gas range, and then installed Kucht 48 gas range. Four people came. The bill was more than half of the range price. But, I had no choice because all but Ally Plumbing that I contacted said they cannot do a 48 or can only install but no uninstall an existing one or haul away.

Katie E.

10/29/2021

Ally plumbing was quick to respond when we reached out for help when our sump pump stopped working, we found out it needed to be replaced. They were able to schedule someone to come take a look within a couple days of us calling. Joshua was very nice, honest, and helpful. I can't speak to the quality of their work because we went with a different bid that came in about $1400 less.

I really appreciated the level of sincerity in their service. It's hard to find honesty, a lot of times it feels like companies just want to take your money or scare you into getting something you don't need.

Remember to get multiple bids and find the right person/ company for the services you need.

Stacey L.

4/26/2022

While we had issues with our first technician who came out and fixed our kitchen sink, they were able to come out and replace the faucet that was originally installed incorrectly to make it right and solve the problem. The technical that came out to fix the problem was polite, friendly, and customer-centric.

Amanda H.

03/09/2019 12:00:00 SA

Update 3/12/19: Andrew, the owner, has since resolved the issue. Along the way, we experienced 3 interactions with employees where there was much room for improvement. 1) The original installer of the water heater did not check to make sure it was installed correctly and that water was being heated before leaving our house. We followed up with him and he told us to wait until the next day and call the office and they would send someone ASAP. 2) When we called the next day, the front desk employee informed us that there was nothing they could do for 4 days and told us to hire our own plumber at our own expense if we wanted anything earlier despite us asking to escalate to her manager. 3) When the issue finally got escalated to Andrew, after posting my original Yelp review, he made sure a new plumber would be sent over ASAP. However, the new plumber that was sent had just come from the bars and was slightly intoxicated, which he admitted to. Totally unprofessional. He ended up not having the proper equipment and blew the fuse to our apartment while trying to check to see if the electrical was hooked up correctly to the water heater. We were out of power for 2 hours until Andrew called another electrician/plumber to come and help us fix and resolved everything. The last guy, named Dean, was amazing and helped fix our power, water heater, and put us at ease after the two day debacle. Dean actually runs his own electric and plumbing business and is a friend of Ally's in the industry. He walked us through everything we would need to know and provided amazing follow-up service to answer all our concerns and questions.

At the end, Andrew also personally called us and listened to our feedback and provided acceptable customer care. Because of how Andrew took responsibility as the business owner and made sure to make things right, I am updating my review to reflect that. I believe that Ally Plumbing is a viable, budget-friendly option to go to for your plumbing needs, as they are actively take steps to better their service moving forward from our one-off case. As I've said before, mistakes happen to everyone, and what's more important is how the situation is handled afterwards. I am giving a four stars for the overall experience we had with Ally.

The main reason I do not feel comfortable giving Ally a higher score is how they handle and interact with customers when it comes to writing honest Yelp reviews. I was asked by various employees to either take down my original review, edit, or update at the expense of services which made me feel extremely uncomfortable as a customer. I should never feel blackmailed by a company to write a review that does not feel authentic or reflect my individual experience as a customer. However, with great mentors such as Dean, I still believe that they have a bright future ahead of them as a company.

Note: They are not actually 24/7. And on weekends, they don't offer normal plumbing services, but do take calls and inquires to schedule for the work week.

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Update 3/9/19 10:16pm: Andrew, the owner, has directly contacted us to make things right and we are currently resolving the issue. Will update once everything is resolved.

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Original Post: We got a water heater installed yesterday and after hours of waiting and calling the technician about it, they advised us to wait until the next morning. It is now the next morning and our water is still ICE COLD. We call Ally Plumbing and they tell us that the next time they can get a technician out is in FOUR DAYS (heater installed Friday, today in Saturday, and they claim we can't be scheduled until Tuesday). All plumbing companies have on call technicians for emergencies and the person on the phone, Elaina, told us that this is not an emergency. This is of course out of her control, but she should have the authority to take care of some customer care issues and dispatch a technician!

Absolutely ridiculous and poor handling of responsibility is why I give them a 1 star. Mistakes happen, but poor service is never excusable. I am extremely disappointed in how they are handling this as a business especially since they claim to provide 24/7 plumbing service. What. A. Joke. We are telling all our friends and neighbors to steer clear of Ally.

Cameron W.

03/08/2019 12:00:00 SA

Andrew, the owner did a great job of getting the water heater issue resolve. We definitely had a lot of trouble throughout this whole process, but he handled it well and personally followed up on his vacation to make sure we got water on time. If you want to read about the full experience, just keep going...

Just got a water heater installed by Chriss W on Friday. He was fun and super friendly and explained the whole process to me. The process was quick and he was respectful of my place, taking off his shoes when he came inside and asking to use restroom. However, he did not check to make sure the water was heated or if electricity was getting to the tank before leaving (the water heater never turned on). After waiting two hours, we realized the water was still cold and called him. He told me to turn the breaker off and on and to wait another two hours. He said if it wasnt working that we could figure out someone tomorrow (Saturday) to come fix the water heater.

On Saturday, I woke up to more cold water. I called Elaine who was incredibly nice and scheduled us an appointment on Tuesday. However that meant 4 days without any water. I asked if they had any onsite technicians because Ally markets itself as 24/7 business but they said there were none available. I asked to talk to the manager and she said no managers were working. I asked if they could hire a plumber for me to come onsite and she said that I could hire someone myself, but there was no guarantee they could cover it.

I ended up initially writing a bad review because of this experience. Andrew, the owner, came to the rescue and called Elaine and got a technician from Ally to come check out the water heater for us.

When Travis, the new plumber, arrived he told us he was coming from the bars and had a drink or two. He was super friendly, but was a little unprofessional. He wanted to test to make sure electricity was going to our water heater but didnt have the means to test it. He instead tested by sparking two wires together, causing our whole apartment to lose electricity.

Travis and Andrew got Dean, a friend of Andrew's and terrific plumber/electrician, to come onsite. He was able to get our power back on, fix our water heater and even waited there with us until it got back own. We really loved Dean and had a great conversation with him for almost an hour. He has been spending a lot of time helping out Andrew and Ally is really lucky to have such a great mentor in this whole process.

After this whole issue was resolved, Andrew called again to make sure the water heater was up and running, which it is!! (for now) Although it was a long process, I would still recommend people to come to Ally! Mistakes happen, but Andrew, as the business owner, handled it correctly. It is not about the mistakes, but how you overcome those that really matters and we have learned that Ally will always have our backs.

Francesca U.

8/25/2021

I'm so happy I called Ally Plumbing to help me with my kitchen sink leak. My sink was leaking from the bottom and I couldn't figure it out. They had someone come out the following week and help me with it and it was fixed right away! Definitely recommend this business!

A.E. A.

4/28/2021

Had original appt with Premier Plumbing, but Ally technician called and confirmed a window of time from 11 am until 3 pm. I was told that Ally merged with Premier plumbing. Then I Received another phone call from Ally, that appt had to be pushed out to 12 noon to 4 pm. No one arrived, no phone call, nada,. At 4:30 pm technician arrived and i told him the window for appt ended at 4 pm and i had visitors coming and could not deal with him now, and that we would not be doing business. He said ok and walked away.

Fei X.

12/06/2020 12:00:00 SA

This is a retrospective review given for a service done by Ally plumbing back in early August. Actually the review might also should go to another business called Premier water removal (yelp.com/biz/premier-wat…). My kitchen faucet started to leak under the sink in July. I called around and requested multiple quotes via Yelp and found many of plumbers asked for service / diagnosis fee but two plumbers, Premier water removal and I need a plumber now, replied saying they don't charge any for dispatching a plumber to see the problem with a quote. Because I had a very bad experience with Puget Sound Plumbing and Heating so I decided to give a try with these two companies. Both of them dispatched plumbers as scheduled and provided similar diagnosis and charged the similar on faucet replacement. Given the P-trap under sink needed some adjustment and Premier water removal quoted less so I finally decided to go with Premier water removal. Interestingly, It was Ally plumbing who sent the official invoice and provided service. I am not sure if Ally and Premier are the same company or they have referrals or subcontracts but anyway that is the way it was with my case. Back to the service itself, plumbers from Ally came on time, with shoe covers and mask on, which we felt safe during the service. They also called before arrival so we knew whey were approaching which was quite convenient for us as well. They finished faucet replacement very fast, tested it out, said bye to my wife then left. After I finished my work from a different room, I checked the work and found the P-trap hadn't been adjusted as agreed on the work order. I immediately called the plumbers and they immediately agreed to route back in 20 minutes to get it addressed. 20 minutes later, they did show up as promised. They didn't just adjust the P-trap but instead they replaced almost all the pipes under kitchen faucet without charging extra, which made me quite happy. I would recommend this plumbing company for their service.

PS: you don't need to buy $160 for $200 voucher from Yelp, I just told Ally about this then they sent a new invoice with $40 discount.

Walter B.

2/18/2021

February 12, 2021 we had Ally Plumbing come to the house to repair the flushing mechanism in our main floor restroom. The young man who came was professional, kind and prompt. He identified the problem and replaced the entire tank flushing mechanism quickly. It's been so nice not hearing our toilet tank refilling every 90 minutes or so.

Sometime last year we had a different plumber (Can't remember who) come to the house for a different repair job and we mentioned the problem with this toilet to him and he told us that it couldn't be fixed and would need to be completely replaced. Obviously it didn't to be replaced.

We highly recommend Ally Plumbing for your plumbing needs.

Kenji A.

7/31/2020

Super late getting this review out you know, COVID).

Christopher came out to fix our basement bathroom right at the beginning of this COVID crisis (March). He was clearly super knowledgeable and fixed our leaking toilet in a few hours...at a 3rd of the cost of competitors. 5 months later, no issues.

To top it off, he saw that we had a toddler and immediately donned a mask and gloves (again, COVID). The consideration, knowledge, and work makes Christopher at Ally Plumbing our go-to person/company from now on.

Thank you!!

G M.

05/05/2022 12:00:00 SA

Excellent service, very timely and their team provides a really excellent and honest assessment of the repairs. Highly recommend them!

Bjorn G.

8/14/2021

Worked with me while we figured out the solution as we remodeled our kitchen. Thanks folks!

Shirley L.

5/25/2022

I had a whole house plug that was resolved when Chris from Ally came by. This is the second time I have utilized Ally, their employees are polite, kind, funny and very knowledgeable. I will request them for future work :)

Kurt G.

3/20/2022

We asked Ally out for an estimate. They were quick to respond and we had a technician out within 24 hrs to give us an estimate. The issue: the faucet for sink and tub in the bathroom both had a low flow problem with the hot water (cold water was fine). I'd figured there was sediment in the line. Technician agreed. His solution, however, since we had galvanized pipe in the house, was to re-pipe the supply lines, with a cost of (by his ballpark estimate) around $3000, plus the extra work we'd need to have done repairing the drywall through which he'd have to cut, to access the pipes. -- Dissatisfied with this estimate, I did some research on the fixtures we had, and how to deal with sediment in the line. The first ten hits on Google told me this is not an uncommon problem, and also that fixing it was a matter of replacing the valve cartridges. For a $60 sink faucet and a $40 valve cartridge for the tub, I was able to fix them myself. Now, I would have gladly paid a plumber to do the work, to ensure it was done professionally, but the difference between a $3k repipe estimate and my $100 parts-only fix is too much to let slide. Ally's technician should have estimated the cheaper fix, with caveats, even if he insisted on recommending a repipe job.

Rudi G.

9/17/2021

They did a great job with fixing the problem. Armando was courteous and on time. I got a 30 minutes heads up before anyone showed up and they did a good job fixing my sink.

Daniel Z.

6/28/2021

Worked with Travis on a pipe replacement. He was absolutely great. Happy that he came out and was so helpful to us. He's very considerate and thoughtful with his service and advice as well.

Chief V.

5/14/2022

I needed a technician to hook up a dishwasher, garbage disposal and faucet. He quoted me a price that was nice and installed soon after that he wore a mask ( I have a newborn and elderly in the house) and offered to take his shoes off. Excellent hook up tech was Great and friendly !!!

Paige D.

03/11/2021 12:00:00 SA

After reading all the outstanding reviews, I decided to call them to go evaluate my Moms home. We were told by a previous supplier that the cost could be as high as $8k to have the issue repaired. (Scary!) Ally Plumbing came out for an basic evaluation, then brought in another person (Chris) who gave the diagnosis and best of all, took the time to review all the options with my Mom. Not only did they diagnose the issue, but gave Mom (and myself) reassurance that there are still honest and reliable companies out there. I hope the next person that reads this just decides to pick up the phone and hire them! Outstanding from the first phone call to the invoice.

Sarah W.

10/13/2021

I take the blame for this but I want others to be aware. I previously used Fritz Sewer & Drain so when I called that number apparently Ally Plumbing has taken up his business. I was told their pricing was the same as his, that is incorrect. I failed to ask the pricing over the phone (where I take the blame), and I normally ask pricing, but since I had used Fritz Sewer & Drain before & he was reasonably priced I thought okay. Looking back that is probably by design, they don't tell you the price over the phone so you're less likely to say no once their people show up at your house. Had they told me the price when I called (like every other plumbing place I've dealt with in town) I would have balked & called another plumber.

The two Ally guys get here & I explain the issue. They say it could be my drain pop up assembly causing the problem. I explain how I know that's not the cause of the problem & what I had already done myself to attempt to solve the problem including cleaning out the drain & p trap. They then say they could start with the pop up assembly to see if that resolves it & that would be one price (don't remember what it was exactly but it was the cheaper of the options) & that if I have them power snake the line then the price is $325, & at that point I should have said I'll pass no thank you but I didn't even though that's an awfully steep price to have my bathroom sink drain line cleared with their power snake. So I say okay & they clear the line with the power snake in under 30 minutes. Happy to have my line cleared but unhappy about being fleeced to get it done.

I do not recommend this company based on price alone. Shop around, I'm wishing I had called Paris Plumbing instead who I have used before. Paris Plumbing's pricing is as follows: We have a $175 minimum charge. This covers time to get to your job and the first 30 minutes of labor. After the first 30 minutes of labor we charge $47.50 for every 15 minutes after. Any materials would be priced on top of our labor prices. (parisplumbinginc.com/pri…)

I'm kicking myself for paying $150 more than I should have for this but I'll let my loss be everyone else's gain. 2 stars because they got the job done.

Oh & I'll be going to Home Depot or Lowe's next time to get the snake attachment for my electric drill (I have a hand crank snake that didn't clear the line before I called for help) so I hopefully don't have to call a plumber again. Hell I probably could have bought the fancy snake they used to clear the block for the $325 they charged.

Katie A.

03/10/2020 12:00:00 SA

We will definitely call Ally again if (or when) we are in need of a plumber.

We had an emergency repair and I needed someone ASAP. I was referred to Ally. I called them up and they scheduled an appointment for us for the next day. Kendrick and Jeff called when they were about 30 min out. They arrived, quickly assessed the situation and we had us a new wax ring that was properly installed in about 45 min. They were very professional, nice, explained their work, and they were so nice to our sweet golden who desperately wanted to help them with the repair.

Extremely thorough and professional and the price was fair.

Do not bother with anyone else. Just call Ally. They'll get it done right and quickly.

Marina C.

03/07/2022 12:00:00 SA

I called Ally Plumbing, as well as a few other companies, to schedule a preventative maintenance service on outrage tankless water heater. They were great on the phone, easy to schedule with, and didn't charge a fee just to come out. Doug came out today and answered my many questions, and took a look at our water heater and suggested that we hold off on maintenance for a while since our unit is in such great shape. We didn't have to pay a thing for the visit, and Ally Plumbing will definitely be the first number I call when we need plumbing services! 100% recommend.

Kathy S.

12/21/2020

It's true the quotes are a flat dollar amount with no itemized list. My first plumber Devon was great. I'd give him a five. Two guys came out to install the tub. It was a very difficult install because of the space, but they didn't give up. Another great job.
The next guy however, was a different story. Installed a kitchen faucet. It leaked, and he forgot to turn the hot water back on. Second trip he fixed the leak, but forgot to turn the water to the dish washer back on. He also installed the tub faucet. I now have scratches in my brand new tub. Disappointed, but everything works now.

Erin P.

04/12/2022 12:00:00 SA

Wonderful technicians! Very helpful, timely, and friendly. They worked with my insurance to make the process as smooth as possible, and went out of their way to answer my questions and address any concerns. I rarely write online reviews and would highly recommend them. Thank you!

Christie W.

8/31/2021

We are so happy with Ally Plumbing and especially with Tristan who has done multiple plumbing repair and installation jobs for us now. They are responsive, fast, and reliable. The work Tristan did for us was impeccably well done. He is informative, friendly, trustworthy and professional. Highly recommended!

Katie B.

08/04/2021 12:00:00 SA

We recently moved into our home and discovered some issues with the plumbing (shower draining slowly, toilet that keeps clogging, and toilet that has water running constantly). I reached out through the Ally website and received a call back the very same afternoon to set up an appointment. A team member came over yesterday and he was able to fix 2/3 problems on the spot. For the third problem, he explained what the issue was and presented two options to fix it (replace broken parts or replace the whole toilet). He gave me estimated costs for each option and we are choosing to get a new toilet.
The team member was polite, professional, and on time. Great service.

Meng K.

2/21/2021

I called to get my toilet installed - someone called me really late at night even though I asked to be called the following day during day time. They scheduled me for an install and then never showed up. When I called the office to ask, the receptionist said that I was never in the system, and since they work with subcontractors it could've been in the HR person's notes, but that person was not in the office (this was Friday around noon) and would give me a call back. Unsurprisingly, the installers never showed and I never got a call back. I then tried calling the office again the following week to ask what happened and to reschedule - someone picked up and promised they would follow up with me, and then I never heard from them again. So yeah, definitely not a responsive company, doesn't seem to have their stuff together, would not recommend.

Chris Y.

05/05/2021 12:00:00 SA

If you're looking for a plumbing resource that is overpriced and incompetent, Ally is your place. If you do use them...please get a second opinion for your own good.

I just had another plumbing company save me $4k on one project and $8k on another on which I had gotten estimates from Ally.

Katy G.

05/03/2021 12:00:00 SA

We've had Ally out twice now; once for an issue with the hose connection and once to fix several issues with toilets, the hot water heater, and the tub. Both plumbers that came out were very friendly and made sure to explain what they'd fixed. Prices were reasonable to what I expected. They seemed very knowledgeable and everything they worked on is working much better. It's never fun to spend money on things like plumbing, but I feel like we were taken care of well and that I don't have to worry about the various plumbing quirks we were living with. My only complaint is they charge a service fee to pay with your card and it's pretty steep (3.5%), so I'd like to see them eliminate that. Otherwise, great job! We'll definitely use them again.

Jake N.

3/23/2021

I thought I needed to replace my garbage disposal and asked them to come out and give me a quote. After quoting me and getting prepared to install, he simply flipped the circuit breaker and the disposal started right up! I'm so grateful that I didn't need a replacement after all and that they didn't even charge me for the visit! I will definitely use them when I do need any plumbing services in the future.

John L.

1/13/2022

I used this company because they were local and had good reviews. my initial problem was a broken pressure relief valve on my water heater. They were able to fix it, but did pressure me to just get a new water heater because mine was over 10 years old. After they did the repair, my hot water took forever to arrive at my faucets. I found they had disconnected the circulating pump and turned off the water (which they needed to do to fix my valve and flush my water heater), but forgot to reconnect everything back up. I called them, and they sent Maxx out the next day. Maxx was not on the initial call to fix my water heater. Maxx solved my circulating pump issue in about two minutes and then he also was able to fix a loose faucet handle on my bathroom sink in another five minutes. he didn't charge me anything for the service call or labor because he said it was a follow up to the initial visit. I think that was smart of him and shows that they are willing, as a company, to follow up and make sure that everything is fixed correctly. I will call them again for a bid when it is time to replace my water heater or have other work done.

Nicole D.

3/29/2022

Very helpful in repairing and then ultimately replacing my old water heater in my new home within the first week I moved in. I was referred through my home warranty to this company and they were very helpful. Fast response time and appointment availability, also the staff was very helpful. The employee Fano was very nice, easy to work with, a fast worker, and very helpful with the water heater leak and replacement that was required. Thank you for your help!

Dave A.

3/28/2021

Pops right up for emergency plumbing. When you call them and explain your emergency plumbing problem (mine was an easy explanation) they won't give a price quote or ball park it over the phone. Instead you have to book a minimum 100 dollar visit where they provide you a quote. That's what I call predatory business practice. No thanks. If that's how they nickel and dime you over the phone I'm sure the rest of their service is the same

seung l.

7/20/2021

I think I've found my forever plumber! Anthony and David arrived promptly towards the beginning of the four hour window and assessed the problems right away. Anthony explained the issues and offered affordable/practical solutions. He even fixed a toilet that wouldn't stop running when I had called them in for my kitchen sink! These guys were courteous, quick, and got the job done, all while saving me money.

Colleen A.

01/08/2022 12:00:00 SA

Prompt professional and knowledgeable. Assessed issues and sent quote for work to ge done.

Justin L.

3/23/2021

Ally was able to schedule a free estimate within a couple days - when Dale and Trystan came out, they were able to perform the work in the spot. Both were very friendly and I'd call Ally again for other work.

Leanne W.

3/22/2022

I contacted Ally about low water pressure in a bathroom faucet. They were able to come out the next day, identified the problem quickly, and resolved the issue with a very reasonable cost. The technician was friendly and professional. I would definitely hire them again.

Cristy P.

06/07/2021 12:00:00 SA

Called Ally last minute to move and replumb our toilet and our new tub when we decided the job was too much for us to do ourselves. They came out the next day, gave us lots of great info and advice about our bathroom reno, and a very reasonable bid. The work was completed within a week of our first call. Travis was especially helpful and accommodating, but everyone we dealt with was great. We would use them again without hesitation in the future!

Apoorva W.

03/03/2021 12:00:00 SA

Our first home and a leak in our ceiling got me really worried. I was concerned about someone coming in and putting a big hole in our kitchen drywall to fix the issue.
Enter Tristan from Ally plumbing! He did a phenomenal job at fixing the leak with minimal damage to the ceiling. He came in and made a hole small enough to understand the root of the leak and fixed the issue in no time. He explained what he was doing while at it so that if the problem reoccurs, we could attempt to fix it ourselves.
Tristan not only helped us repair the leak but also unclogged our wash basin and gave us honest and helpful advice when asked about upgrading our water heater system. All this for no extra cost! He had a mask on all the time and was very respectful of our space. I cannot recommend Tristan and Ally plumbing more. We will definitely call them back for any of our future needs and will suggest them to our friends and family.

Jesse K.

2/24/2020

Feeling super grateful for the fine work these guys did fixing a leak so we can turn the water back on in our house. They squeezed us in same day as coming out to do a bid.
Nice guys, easy to work with, and the work looks great. Would absolutely call them again!
Thanks Gino and crew!

Jacquilynn W.

9/15/2021

Joshua had came the other day to get a quote on a leaky faucet and garbage disposal. He was very nice and so well mannered. He diagnosed my plumbing and gave me a great price. Plus he fixed the problem with ease! I'll definitely be recommending him and Ally to my friends and co-workers.

Melissa N.

5/14/2021

Great service, reasonable price and quick responsive and professional. I highly recommend them!!

David W.

7/24/2020

I let Ally come again for a new quote without home warranty. But this time, the estimate is much more than last time. And the faucet started to leak heavily, I must fix ASAP. Feel $480 for replacing an outdoor faucet is expensive. But the work was good and quick.

Tasha P.

03/04/2022 12:00:00 SA

Excellent service! Came out the very next day to replace our water heater. Fano is an excellent Technician. Very friendly and helpful during a stressful time. Thank you Ally Plumbing and Fano!

Ryan L.

6/30/2022

We're getting away from gas fueled appliances, and the aging water heater was the first to go. Shawn came and talked over the pros and cons of electric tank and tankless options in combination with point of use heaters and a recirculating pump, along with some insights on how we might address other, smaller problems on our own. Shawn's willingness to work through what would fit our needs and to leave the simple things to me to deal with instead of throwing it all in a maxed out bid was a big part of why we chose to work with Ally. Once we settled on a plan, the office was very gracious about changing dates while other work that needed to come first got delayed. When the day arrived, they got everything taken care of and cleaned up on their way out. In the end, our electric water heater is working away in a new, less obtrusive location, and at a fair price. A solid experience all the way through, and we'll call them again if the need arises (check out their hold music if you do - fun touch).

Tulip B.

4/21/2020

I want to give it a shout-out to Ally for its professionalism & ethics.

There is a tapping noise when the bath facets are turned on. Paranoid that there's a leaky pipe behind the wall, I contacted Ally to come out to investigate. Among the things I praise Ally for:
1. Timely response to request & scheduling
2. Timely communications leading up to the appointment (reminder call day before, call the morning to give arrival ETA, technician calls 30-min prior to arrival)
3. Professional, ethical & knowledgeable (Greg & Jeremy were the crew who came over)
4. Thorough investigative Q&A - this part was super impressive to me. Greg & Greg asked me: is the tapping usually in the morning? do you hear it mostly in winter? Etc.

Greg & Jeremy could have easily pulled out their tools, cut out section of the wall, to investigate. But instead, they asked the right questions, turned on facets to listen, then thoroughly explained to me that the tapping noise was NOT leak, and it's common for the kind of pipe I have, and gave a lot of details on why it's not a leak.

They saved me a several hundred dollars, by being very knowledgeable and ethical. Ally is my go-to plumbing company, and Greg & Jeremy were awesome - thank you!

Nancy P.

12/03/2020 12:00:00 SA

Dale and Tristan were just what I needed, I needed to remodel both bathrooms and didn't want to because of the coronavirus. Dale was great about communicating when he was arriving, and if he was delayed, he was reassuring about getting the work done before he next crew was coming in. He and Tristan removed my old tub, and the old tile surround, the old toilet, and the old shower and tub valves. They replaced he valves and tub; the tub needing to be raised a few inches before it could be installed. I'm definitely going to recommend them to my family and friends.

Dan C.

1/20/2022

Seth and Derek showed up on time and solved my slow drain issue. Price was fair, the company communicated well. The overall service was outstanding, would highly recommend these folks.

Aly A.

1/21/2021

Dale and Tristan were wonderful! I was so grateful for their communication and professionalism throughout the entire process of fixing a leak we had. My husband attempted to fix it but realized right away that the previous design was really bad and very poorly secured. Ally plumbing was super fair in the assessment and immediately provided a solution we were happy about that was affordable but also will provide a long term fix so we never have to worry about a leak again. I will request Dale and Tristan moving forward for any other plumbing issues. I highly recommend them!

Gia N.

11/11/2020 12:00:00 SA

I called Ally Plumbing after seeing their great reviews on Yelp and was able to book them for the day after to have my bathtub drain fixed. The process was smooth and straight forward from beginning to end. The person I spoke with on the phone was super nice and helped me book the appointment quickly. Next day, Seth and Reef came to fix my annoyingly clogged bathtub. After an hour and a half of elbow grease, the bathtub was unclogged and we can officially use our shower again! While Seth and Reef was here, they followed all covid protocols: they had their masks on the whole time, maintained distance, and they even had shoes covers on when they were in the house! (i appreciate this so much bc we take our shoes off inside the house) Everyone was super polite and professional. I would definitely reach out to Ally again to do other works if needed and refer Ally to my friends and family! :)

Jared E.

12/11/2019 12:00:00 SA

Just used Ally for the 3rd time-Christopher was super fast, on time and a rad plumber to work with!

Ally is excellent. Chris did a great job with a difficult project and challenging location. Company was always on time, communicated well and was easy to do business with. Thank you Ally!

Olivere C.

10/16/2019

Knocking a star off because they came late -- The window to expect someone was between 2-6pm and they didn't come until it was dark! It's fall and cold outside so it was super dark...

The tech who came outside super nice and apologized for being late but didn't want to leave us hanging which I appreciate but would have been nice to get a notice that they are running late with a new time to expect someone. He was able to let us know what the price would be from the get go -- which was the best estimate I got compared to two other companies that quoted me.

Other than being late, these guys are professional and considerate.

Pamela H.

10/25/2021

Stay far away from Ally plumbing. Poor communication, worse service, and very unprofessional. They never resolved the drain problem, said they were sending someone else and that did not happen. I wish I had read all the 1 star reviews . And the plumber left a mess in my house. UGH!

Lee A.

10/09/2019 12:00:00 SA

Paid someone with about as much experience as I do in heating and repair to diagnosis a problem. He spent hours fiddling around and calling into his office for help. Then he said that we needed a part they probably don't make anymore but maybe it could be ordered. Then he claimed we probably needed a new furnace but he would call about the part right away. Then he disappeared and so did any contact. No one called us until they wanted to be paid. Nothing about an ordered part. We paid $100 to keep the poor clueless tech out of trouble. Then we called someone a contractor friend recommended, and it cost all of $50 and 10 minutes to fix the problem. Lesson learned.

The worst part is that I KEEP GETTING CALLS. NO I DO NOT WANT YOU TO REPLACE OUR FURNACE.

They also go by Rainier something or other, which I find very shifty.

Roberta S.

11/23/2019

We needed to get both the hot and the cold water lines replaced throughout our house. The estimate and scheduling process was quick and easy. Less than a week after reaching out to them the job was finished.

Kendrick was here for two days. He did great work, very professional, and made sure all our questions were answered before leaving. We'll definitely look them up for any further plumbing needs!

Averill A.

1/26/2021

I've never had to hire a plumber before. We ended up working with three (!) different plumbers over two months to fix our bathroom, and Ally was by far the most professional, most competitive, and easiest to work with- specifically, responsiveness to change, their office always competently answered my questions and were able to look up my quotes, consulting with the plumbers and following back up with me as needed. We had a great experience and highly recommend.

Juanita P.

07/08/2021 12:00:00 SA

I am giving Ally Plumbing 5 stars because of the VERY, VERY, VERY professional service I received from Maxx and Estephfano!!! I really appreciate the time they took to do the job right! From the moment they came in the door they were kind and polite! Two very hard working young men. They fixed our leak and relieved our stressful situation. I hope the owners bless these two with a bonus! I will definitely recommend Ally to my other homeowner friends and associates!

Lindsey N.

10/18/2020

We contacted Ally when trying to get a second opinion on some plumbing work we needed done in our new home. Not only were they quick to respond and quick to get someone out to look at our problem, but they definitely have their customer's best interest in mind. Since the work was done by our home's previous owners, Ally advised it might be under warranty with the original plumbing company--something we did not know, and the original company did not advise us of.. We ultimately had the first company correct their work, but we really appreciated Ally's guidance and will absolutely call them for any other plumbing needs. These guys were also great about masks, removing shoes, and being considerate of our home. Highly recommend!

David T.

01/09/2022 12:00:00 SA

Ally Plumbing is awesome. Very responsive and communication was great. Maxx did a fantastic job from start to finish. Informed (and showed) me of the issue and how he planned to repair it. Definitely added Ally Plumbing to my home service go-to list.

s y.

3/21/2022

We had a shower head that was leaking. The technician who came out told me the part we needed was discontinued and to let him know if I could get one from the manufacturer. He took pics for me and neglected to include the section with the part number, not helpful but eventually we figured it out. He put the old one back and said it was totally fine to use, just external leaking into the tub. First use, clearly handle not attached right (the water temp gauge was off by 90 deg), water pouring out of my ceiling. Ugh. Had to shut off the water to the house to get it to stop. Called the 24 hr line many times, left messages, got hung up on several times, no answer, no response. Called them at 730 the following morning and was told they could maybe send someone eventually. After being told that was not acceptable several times they eventually sent someone who said duh, it leaks, the part is faulty, let us know if you get a new one, not our fault. Called a new plumber, its a common part, widely available, easily replaced, works great. Clearly these guys don't know what they are doing. Also the 24 hr line is clearly non-existent, good luck if you can't get it under control in the meantime.

Yuki C.

10/25/2019

My housing agent recommend Ally Plumbing for their service. My dishwasher tube that connect to food disposal was blocked and the bathroom sink stopper was stuck. Travis came and helped me fix both of it in a snap, literally less than 15 mins for each of this task.

It took them a few days to get someone to my place, but other than that, it was a great experience!

Sean R.

11/05/2019 12:00:00 SA

Had a leaking issue with my kitchen sink. I called another company to come and fix it and not only did they not properly fix it, but they made matters worse and charged me $700 for it.

I then got ahold of Ally Plumbing to try and rectify the situation and they sent me Gregory who did an amazing job and went above and beyond to fix the original issue and also fix what the previous plumbing company had done.

Nice and friendly, knowledgeable staff that do excellent work. I appreciated the help and will go to Ally whenever I have plumbing issues.

Scott E.

08/08/2019 12:00:00 SA

I'll keep this brief.

I understand businesses need to use appointment windows so that their technicians have time to travel around town for appointments. That being said, a 5-hour window is a long one, but fine, it is what it is.

I took off work to be home for my 5-hour window, and at 4.5 hours in, with no word from Ally, I called them, and was advised the person coming to my appointment was behind schedule and would now be arriving up to 30-45 minutes after my 5 hour window. Sadly, I had to go in to work, and had wasted 5 hours of my day.

So, yeah, I'm sorry, but I will not be doing business with a business that does not respect its customer's time.

Maybe invest in a scheduling system? Maybe create a schedule n the morning and let your customers know the general expected timeframe? I can think of a lot of ways to solve this problem...

Neil M.

3/17/2020

Need a plumber? I just had work done by Ally Plumbing - And they are awesome- Ask for Travis! Seriously...they had a competitive price, arrived on time and worked hard thru some complex issues. Unfortunately the work done by previous plumbers and poor construction years ago ended up taking most of the day. These guys were relentless on making it right and never complained. They were truly a pleasure to work with!

I would highly recommend them to anyone looking for a plumber.

Nick G.

08/01/2019 12:00:00 SA

Technician that showed up and was super knowledgeable and highly professional. They provided a quote right away but I ended up going with another company out of convenience (they installed on the spot).

Since then, they called me and have left 7 voice mails. Absolute terrible business practice and quite annoying. Had it not been for that, I would have given a 5 star. Instead I've given 2.

Edit: the owner reached out and I suspect they stop doing this moving forward so increasing to a 3 star.

Cindee B.

8/26/2020

I requested a quote for a water filter installation job. The plumber was prompt and nice but I received a quote that was outlandishly over priced and it contained no breakdown of the charges such as material cost or hourly fee. When I called to ask for an explanation or breakdown I was told they are a flat rate company and there is no negotiation or explanation of fee. I will not be using them.

Aaron M.

2/26/2021

Garbage disposal stopped working and after messing around with it a bit I wasn't able to get it working and so posted a request to yelp. Got a call within a few hours from Jeff who explained when he could come out to do an estimate but more importantly gave some advice over the phone about how to unblock garbage disposals using the bolt at the bottom to spin the blades manually. I took Jeff's advice and 20 minutes later I had a working garbage disposal. It was a busy week and I forgot to call him back, but 5 stars to Jeff and Ally for great customer service. It would have been an easy few hundred bucks to unblock it for me, so I very much appreciate the willingness to provide some quick troubleshooting help over voicemail.

Terri C.

07/01/2020 12:00:00 SA

I've used Ally Plumbing for a toilet rebuild and a garbage disposal replacement and they've been terrific. The latest incident was a gushing kitchen sink leak that I panicked and called Ally in to address. Fortunately, we were able to fix it by the time Gino and Shawn arrived this week, but they were kind enough to double check my husband's handiwork and give us some guidance on what to do to proactively prevent it from happening again. Thanks to you both!
Overall, each visit has been prompt, the service people who completed the work were efficient and clear to communicate what the issues and solutions were, and easy to work with.
Thanks again! Hoping I don't need to call again soon, but you never know...I'll keep Ally in my contacts list. :-)

Jeffrey H.

2/25/2020

Adam, Dale and Miles knocked out the kitchen sink drain and vent for us. The job was clean and efficient. The guys from start to finish communicated well left the jobsite tidy.
Highly recommend!
Thanks!

JoAn C.

12/21/2021

update: I upgraded my rating--I received a call from the company and they waived the charge for the drain cleaning. We had used this company before and had no problem.

Jessie B.

1/24/2018

I first hired these guys to replace my hot water tank. They were very professional and kind. My plumber, Gino, was incredibly friendly and answered any and all questions I had without being condescending.

I thought they did such a great job and were so knowledgeable, since having replaced my hot water tank, I've also hired them in doing my hot water shut off valve, my washer unit shut off vales and my sink shut of valves! They not only show me whats wrong and how they are fixing each area, but all the employees are genuinely nice guys! It's great that I'm actually learning and feel comfortable asking questions!

I'm a customer for life and will continue to use them for any and all plumbing fixes.

Ricki G.

9/17/2019

We had an awful smell coming from underneath our island sink. I was terrified that our dishwasher was leaking and we hadn't caught it. I called Ally plumbing and although it took them a few days to get someone to our house we waited.

Patrick called before arriving to tell us he was on the way. He was awesome. It turned out we needed the dishwasher air vent replaced. Although he did not have the piece we needed in his truck he went out got it and returned to replace the piece we needed.

Left everything neat and tidy! Amazing service!

Dennis T.

10/29/2019

Quick, and easy.

We had a leaky faucet for our bath tub with a slow drip. Submitted a quote through Yelp and received an email response to set up a phone call to discuss details. We discussed details of the job, also stating it was not urgent because it was a slow leak.

Made an appointment for a quote for the same week. On the day before the quote, I was informed that the window of availability shifted slightly, and to call them back to reschedule if it was an issue. I appreciated the communication!

Jeremy arrived as scheduled to give us a quote and a price that worked with us. Decided to go ahead with the job since he was already here and he had the part ready to go. He was in and out within 30-45 mins.

Thanks Jeremy!

Dana H.

6/18/2022

I've had 3 interactions with this business. The first was a complete disaster several years ago. They assured me they were under new ownership so I had them bring a water liner into a shower and it went well. I left detailed reviews on both instances. This last time we didn't get through the negotiation phase. I had three very small plumbing issues that I figured could be knocked out in a couple of hours. I needed the waterline to my refrigerator moved about 6 inches, a slow drain snaked out and a dishwasher roughed in. They sent someone out to give me a quote. He bid the three jobs separately. All were incredibly expensive. He wanted $850 to move the refrigerator line. Instead we watched a YouTube video and spent less than $30 on a tool rental and supplies and even though neither of us had used PEX before it took us 1/2 hour. We were unsuccessful in snaking our own drain ($650 quote) so we called Jafco. They charge flat fees and were able to tell me over the phone that it would be $350 to clear a secondary line. They did a great job (Used them again yesterday at a different address, $500 to unclog the main line). We haven't installed the dishwasher yet but have done so in the past. We figure it will take 10 minutes to install the pieces on the drain. Not worth the $650 Aly quoted. When I talked to their sales rep about the arbitrariness of their quote he was unable to defend it pas they are bonded and insured. So is Jafco. And Jafco is professional in their dealings as well.

Joetta F.

8/20/2020

We had a bathtub drain totally plugged, 3 days of trying everything to get it open and nothing. We called Ally, Christopher came out and fixed it in a few seconds. Yes, 'someone' (we suspect a grandson) had flipped the lever to fill the tub, and since we never use it we didn't even think of checking it. I would be too embarrassed to admit that, but did want to thank Christopher for being so understanding, and didn't even charge us. It would have been so easy for an unethical plumber to come up with an expensive 'fix', and we feel so lucky we called Ally!

Meredith L.

2/16/2021

Thank you Dale and Trystan. Job well done!!! Dale and Trystan upgraded the kitchen and bath plumbing in our 1926 house. Our project was challenging as they had to tie new pipe into cast iron. No problem. They obviously had thorough knowledge and pride in their work.

I enthusiastically recommend Ally Plumbing and will be calling Dale and Trystan for our future plumbing needs.

Emily N.

7/15/2020

I had a leaking shower fixture. They came out nearly on time and our technician was kind, and quoted 250$ for the job, which was better than another company. However, we were told to put half the money down and they would be back with the part the next day. We called the next day to find out when they were coming and were told we were not on the schedule. I said that we put money down and she said it was required for a part which would take 2 days to get (we were told very clearly before that they had the part already) the receptionist then informed me if there was a cancellation they could come today. Which would mean the comment about waiting on a part an extra day was hooey. We cancelled our check and did it ourselves for 30$.

Stacey P.

01/06/2022 12:00:00 SA

Answered my yelp inquiry within minutes, scheduled within an hour, came in 24 hours. Fast, courteous, got the job done. Still haven't heard back from the other company we spoke with four days ago. Thanks Ally!

Ewan H.

12/10/2020 12:00:00 SA

Great Job Done by Dale and Tristan! Gas line in place as requested. Can't wait to get our range to connect it all up and start some cooking with gas!

Mark M.

12/05/2021 12:00:00 SA

For decades, various house sinks and drains backed up, required clearing both professional and DYI, and got worse over time. Pros have come, scratched at the problem, charged accordingly, and gone. Only temporary fixes, with ongoing problems. Seth from Ally Plumbing took on the two latest plugs. The first he opened immediately, the second he worked on but was not satisfied. So we dropped into the crawl space and he made a beeline for a crooked rubber connector between two drain pipes, the place he said he could not get a snake past. Nobody else found it, though it was obvious once he pointed it out. He came back the next day, removed the old connection and installed a straight, plumb one. Everything works like a charm for the first time in years. What a relief. Thank you, Seth and Bear!

Boris T.

04/07/2020 12:00:00 SA

I am really happy with the Ally Plumbing services.
Travis did plenty of things around our house - toilet installation, faucet installation, sink drainage installation and repair. They are open during the crazy time we are in and they gave great price.
Good job!

Teresa B.

12/02/2020 12:00:00 SA

We called Ally Plumbing with a bad case of low water pressure in the house. Two previous companies had left baffled and never supplied a quote. Christopher and team (from Ally) came prepared, got down to business, had the parts on the truck, answered all our questions, and got the job done quickly and accurately. They were respectful and showed patience with our questions. Excellent service.

Julia H.

6/24/2020

Ally Plumbing is a godsend! I contacted them on Yelp to get a quote and someone got back to me right away. Our issue was a bit complicated to message back and forth about so I ended up calling them, and they dispatched an extremely experienced plumber the same day. Chris was the plumber who helped us out, he was very prompt and arrived early within the time frame given to us and he was also extremely professional. We've been having ongoing issues with plumbing at our rental property and had dealt with another company who did a shoddy job (look at my other reviews for who to avoid). Ally was the complete opposite of said company, and gave us very reasonable pricing for the work that was done, which to be brief was to re-excavate and correct an exterior clean out that was put in wrong by first company and clear a main sewage block. The job took about two days and they were very good at keeping us in the loop throughout the whole process.

All around kind and honest people to work with who proudly stand behind their work and will come out for free to double check things if you have any worry. For the high quality of work and excellent customer service, their prices are an absolute bargain and we are loyal customers from here forth. Trust the Yelp reviews and go with Ally!

Laura L.

3/23/2021

I had a tankless water heater condensation pipe in my garage that desperately needed repair so I called Old Republic Home Protection who recommended Ally Plumbing. Ally Plumbing sent Anthony to my home the next day. Anthony was extremely nice, professional and got the job done quickly and at a fair price. I would highly recommend this company.

Amanda H.

9/25/2021

We worked with Travis from Ally plumbing and he was great. They were very quick to respond and schedule a visit. And got our issue resolved by the next day. Travis was very honest and transparent about the pricing and work that needed to be done. Highly recommend and will be using ally plumbing from now on!

Janhavi B.

07/09/2020 12:00:00 SA

The folks at Ally are terrific - super nice and professional at the same time. They're not just looking for ways to extract money out of you. In fact, they gave us cheaper DIY alternatives when one of our sink pipes gave way (we are not handy folk). Highly recommend!

Chuck E.

09/09/2020 12:00:00 SA

Dale and Brenson were fantastic. They had an earlier time-slot available, so they were able to make it to my house much faster than anticipated. In taking a look at what I thought was a leaky pipe, they actually determined it wasn't a plumbing problem at all, but was instead flaky tile grout in my shower that was allowing water behind the wall. It's so nice to experience true professional integrity - I was really impressed. So even though it turns out I didn't have plumbing work this time around, I'll definitely call Ally and request Dale and Brenson in the future. They earned my trust.

Hang C.

09/02/2020 12:00:00 SA

Just an appreciative update - we recently had to re call ally after our garbage disposal started making a strange noise only after 8 months after install - And Ally was responsive and pleasant - they scheduled someone to look at the issue free of charge and called me back the same day to let us know that there person was running ahead of schedule and could see us the same day - It ended up being a 2 min solution and our fault. I really appreciated it! Thanks.

Veronica W.

03/04/2021 12:00:00 SA

Ally plumbing did a great job. Devin was friendly and knowledgeable. Would definitely use them again. Thanks!

Michael L.

5/29/2020

Response time was very quick and they were able to schedule me an appointment within a couple of days. Yule and Travis were very friendly and fast. Yule was able to do a very good job in replacing my toilet while also being customer friendly. He was always courteous and asked me before doing anything. Would recommend to others especially this duo.

Linda D.

8/13/2020

Our water heater went out on Monday and Ally Plumbing was able to get someone out to us on Wednesday between 4-8. Kate was great to work with on this home warranty repair.

Gino and Shawn called at 3 and said they were on the way. They had already began contacting our warranty plan due to anticipated waits, how amazing is that! Since it was over an hour plus hold, their smart thinking saved the day.

They diagnosed the problem, determined the needed repair, advised us of the charges if not covered under warranty, then was able to get it approved the same day, all because they started the process before they got there in case it was needed.

Gino and Shawn went above and beyond with the service and repair. I had a long hot shower last night and washed my laundry (woohoo!).

I can't tell you how awesome these two men were. They are very on top of what needed to be done, was proactive in their commutation to us and the warranty place, all while being courteous and respectful.

I would recommend Gino and Shawn 110% and Ally Plumbing as well. The ability to get us in, communicate effectively throughout the whole process and then to have employees that work hard and for their customers, it is a win-win-win.

Thank you again!

Julian G.

2/22/2017

THIS is the blueprint for securing a customer for life!

Gino came out to give us a quote and some whole hearted advice on our clogged drain.

In a world of money hungry tradesmen and corner-cutters; the level of professionalism, expertise and genuine heart given to us was a breath of fresh air.

Ally Plumbing and Gino show echoes of a simpler time - where problem solving, love for your craft and helping out a fellow neighbor come first and foremost.

What an absolutely wonderful experience!

Thank you Gino and Thank you Ally Plumbing!!!

Bob M.

7/29/2020

I called Ally to replace my toilet, the supply line and the shut off valve and remove the old toilet. In preparation I had unpacked everything, provided all parts except the shutoff valve (which had failed and was why I wasn't doing the work myself). In addition I turned off the main water supply. The result:
-Service 5 stars
-Quality 5 stars
-Personnel 5 stars
-Price ONE STAR
For a 1 1/2 hour job I was charged $550. The only part they provided was a $10 valve and then they have the cost of disposing of my old toilet. They sent two workers (one was an apprentice who was primarily a go-fer) and one could have done the job with an additional 15-25 minutes. With tax I paid over $600. While the work was great and the personnel excellent I will shop around before I do business with Ally again.

Sarah L.

12/12/2019 12:00:00 SA

I've used this company twice and they are knowledgeable and fair. They don't work on commission unlike other plumbing companies so they aren't trying to sell you stuff to fix things that don't need to be fixed.
I had them check a fridge I recently had installed that wasn't working properly. The water dispenser wasn't working. Travis fixed the issue in about 5 minutes and educated me on how the company that installed it made a simple mistake with their plumbing.

Z F.

01/07/2019 12:00:00 SA

What initially was a good estimate kept increasing during the visit as more issues were discovered. Maybe others are better at providing accurate initial estimates? They left the site messy, and there are issues with the actual work. I asked as they were leaving if there installed service disconnects since they left open drywall that needed to be patched directly behind the installed sink, and they did not.

This means I have to turn the water off to my house to repair the holes they cut in my drywall, or service the sink.

They were able to provide service during the same visit as the estimate, which initially seemed great with the low bid, but I should have waited for someone else with a higher initial estimate, who would leave everything in a better state.

Edit: Removing a star from my first review. See attached picture for what they left behind the plumbed sink. Is this how you add a T to a cold water line? Looks like they cut to splice it in, realized they didn't have the parts, next realized they didn't have the space to do it with the parts they had, and then went on a boondoggle slapping random parts off the back of the truck in to make it work. Please note the extraneous brass connections, and the random 2 PVC segment slapped in on the right. This is lazy, and really sloppy. Is this why the price increased during the install? They used all this random crap to make a connection and bill me for parts? You can definitely find better service elsewhere.

Gary D.

08/03/2020 12:00:00 SA

My mother in law called me stating she was having issues with her toilet as well as her kitchen faucet. I looked on Yelp and saw that Ally Plumbing was rated 4.5 stars and seeing they are Hawaiian and my Mother in Law is from Oahu, it seemed like a good omen.
Gino and Shawn showed up, replaced the toilet that was older that both of them together as well as the original faucet in the kitchen.
It is always to share great stories as well as bad stories. Well, I have nothing but praise for this business and their professional associates. I will keep their business card and will utilize them when ever needing a plumbing company.
Please make sure to recognize Gino and Shawn for their great help for my Mother In-Law!!! Mahalo!

Tommy V.

5/25/2020

Geno and Scott were professional and friendly. They diagnosed the issue quickly and provided a quote on site. The work was done in a timely manner. They were respectful of entering and exiting my home. They cleaned up afterwards and service was great.

Matthew G.

06/04/2020 12:00:00 SA

Kitchen sink was hopelessly clogged. Chris and Armando showed on time and after a lengthy attempt at snaking, which didn't work, they performed a hydro-jet service, which did the trick. Clog was many feet down the pipe and hard to get to. They also reinstalled new pipes under the sink as my old setup was poorly installed and non-standard. Great job.

Stacia S.

2/15/2019

I lost hot water pressure in my sink. Ally responded to my inquiry super fast and came out to look even when the weather was terrible and there was snow all over, making it challenging, if not impossible to get here. Once he was here, he assessed the situation quickly and was so thorough and honest! There wasn't much here could do to fix it, and he was honest about that. He didn't spend time trying to sell us something that wouldn't work, or that would increase the charges. He found what he figured it could be, told is what it was, charged us a reasonable charge, and left.

I don't live in Seattle, and they made the trip, even though it may not have been worth it for them. Definitely great customer service, excellent response time. I wouldn't hesitate to call on Ally again if I need them!

Gracie C.

5/19/2020

Had sewer line issue. Contacted Ally via yelp. They were super responsive, showed up on time, great communication, reasonable prices. Got the work done in less than an hour. Much appreciated and highly recommended.

Dianna W.

1/19/2019

Shopped around a bit for a plumbing service to install four new toilets and washlets in our house, and Ally won out due to the great reviews. We were not disappointed. The replacement of our toilets was fairly speedy, they arrived in a timely fashion in the window they had originally given us, and all of the workers were very polite - booties in the house, thought ahead to prioritize the toilets that were in rooms that we were using first (to 'get out of our way'), gave us ample time to check everything after and make sure everything was to our satisfaction.

About as much as I could ask for from a plumbing service. Much appreciated!

Prashant K.

4/29/2022

I had a blocked kitchen sync which made life quite difficult. Most of the services either did not respond or could not provide a service at least for a week. Ally was able to schedule the service within a couple of days. The technicians who showed up were Armando and Chris (apprentice). Armando gave a fixed quote - one if they could clear the block and a lower (tried) if they could not. After almost an hour+, snaking and drain solution nothing worked. Armando put in a lot of (repeated) effort and gave his best try. I was then ready to accept that that was not going to work, pay the 'tried' price and look for the next level services (hydro jet). I then asked them to quote me a re-piping cost. At this point Chris got into the crawl space to get the estimate and discovered that there was a clean out port. Armando then struggled for another 45 minutes and valiantly cleared the block. It was not an easy job and he got a lot of the ugly stuff sprayed on himself but he saw it to completion. Good job guys - recommend both highly.

Diane D.

7/13/2020

Ally plumbers came out to fix our garbage disposal today and Dexter, the technician was wonderful. Professional, friendly, COVID appropriate, I can't say enough. He fixed our problem quickly and without a mess. I highly recommend him - ask for Dexter when you schedule your appointment.

Josh M.

07/01/2021 12:00:00 SA

Their rate is $300 hr...Why do services make this impossible to get! Sent an email asking and got we need to send our plumbers over to look. Plumber tells me we charge $300 hr.

Gary U.

11/03/2020 12:00:00 SA

I have to give this company a 5-star rating based on a) their response to my inquiry was answered in about 1 hour - very prompt, b) they were able to schedule an appointment within a couple of business days, c) they follow-up with a reminder phone the day before to confirm the appointment window, d) they sent an email to announce their arrival on the day of appointment, e) the crew arrived fully masked and were fully prepared to provide an estimate of the job, f) both Blake and Armando described exactly what they needed to do and provided answers to all of my questions before work was started, g) the work was completed in less than 1 hour, and h) the price was fair and reasonable and far less than another bid I had received which made my wife very happy! They also followed up with an electronic invoice after the crew had left. I would definitely use Ally Plumbing again in the future.

依心

10/20/2021

My kitchen disposer sounds super loud when working. Got free estimate from this company，I thought I might need some repair or replacement. But the guy found it's just the bone stuck there and there's nothing else need to be done. He helped me remove the bone and didn't charge me. Really appreciate the help.

Buffy S.

09/08/2021 12:00:00 SA

Devon from Ally Plumbing was great! I needed to have 3 new faucets installed and he came out to give me a quote on the faucet installation along with a recommendation that I replace some angle stop valves that were probably about 30 years old. I was able to set up an appointment a couple of weeks out and Ally was very flexible about setting up a new appointment when I had to postpone the work. When Devon came out to do the work, he was on time, did the work quickly and efficiently and very patiently answered all my questions. I appreciated Devon's expertise and his friendly and courteous service. I also thought my dealings with Ally's office were pleasant and straightforward as well. I'm extremely happy with my new faucets and I would definitely call Ally again if I need any future work done.

Mike l.

04/11/2021 12:00:00 SA

Ally's bid came in the most competitive and Dale explained and performed the work as quoted. Overall am satisfied with the work!

Devon G.

2/17/2020

I rarely leave negative reviews, but given the horrible experience I just had with this company it is necessary. If you are looking for a plumbing company you can trust to know what they are doing and take care of you as a customer, this is not the one.

We hired them to replace the main water line out to our house. Here are the lowlights from my experience:
- Immediately I experienced them trying to go for easier shortcuts rather than the approach that we originally agreed to when I signed my contract.
- I had to take work off for the entire day to monitor them and make sure they stayed on plan and didn't drill in sections of my house wall that we had agreed they would leave alone.
- they punctured the main city waterline because they were rushing through the work and flooded our street
- despite me telling them that their work wasn't to code, they tried to get it passed and we failed inspection 2 times.

This laziness I could maybe have overlooked; however they made an error (cut my electrical grounding rod) and tried to hide it. This is a SAFETY HAZARD if not repaired. Luckily I have experience in construction and knew what to look for when I found their covered-up mistake. Others might not have.

In the end, I paid $5000 for a job that I had to project manage myself, took far longer than needed to pass inspection, and cost me additional time and money to fix the electrical mistakes.

If you are looking for trustworthy service, go anywhere but here.

Bruce D.

10/05/2021 12:00:00 SA

Shawn helped us replace the flush valve in our toilet. We thought we could do it ourselves but we didn't have the right water intake hose. Shawn pulled the correct hose out of his truck and installed it quickly and professionally. He's an excellent technician and I'll ask for him by name next time we have a plumbing problem.

Jeanie L.

5/21/2021

They came out 5/20 to replace angle stop under kitchen sink, now, 30 hours later, the exact same thing is leaking again. When I called them, their only weekend employee is sick and they couldn't fit me in until Monday, this is not ok! I lost money on this, I called another company who is coming right away.

Sarah N.

2/23/2021

I had an emergency water line leak. They came out right away for the repair, but felt it wasn't dug up enough, so I dug it up more, took a picture, sent it to the office and they said it looked fine and they would have another crew come out. The second crew came out dug around a bit and left after an hour without saying anything and without fixing the leak. The office states more digging would be needed and it was a day long job and the estimate needed to be revised. That evening the leak became a burst pipe. They were going to charge nearly $4000.00. We told them not to come back and had someone come out and do the whole job in less than two hours for less than half of what Ally Plumbing was going to charge. Beware...this is not a reputable company.

Sirena M.

8/25/2021

Great customer service with Ally Plumbing. Promptly scheduled a technician to come out and diagnose my water heater. Gino and Josh were amazing technicians who replaced my water heater in a timely manner. They went above and beyond to make sure I knew how to properly operate my new heater when they were finished and provided a thorough demonstration on its functionality. Thank you!

Susan C.

3/17/2021

We had an already exposed pipe that had a leak. Guy was here for less than 2 hours and the bill was $750, which after tax meant $825. I don't know - do plumbers here get $375/hr? I won't be calling this company again, or referring anyone else.

Thomas L.

03/10/2021 12:00:00 SA

Had an appointment today with Ally Plumbing with an appointment window between noon - 5 pm. After I waited all afternoon and arranged the visit into my tenant's home, they called me at 5pm to tell me they needed to reschedule. AVOID!

Kelli Y.

01/11/2021 12:00:00 SA

Dale and Tristan were great! They communicated with us well whenever they needed to go in and out of our bathroom/house to replace our 2nd floor drain, and got the job done in a reasonable amount of time.

Eric N.

8/18/2021

I needed a grill and side burner connected to a natural gas pipe for an outdoor kitchen and Corey and Travis were great. Corey came out for the quote and walked me through all the work that would need to be done. There were no surprises when the quote came through. He even helped me reach out to an inspector for permitting questions. Scheduling was quick and easy, and Travis came out to do the work. He was done pretty quickly and walked me through everything that was done. He offered to come back and help connect the gas lines to the grill and side burner for free once I had them installed. He also gave me some quick money saving tips for maintaining my electric water heater!

Palak S.

3/20/2021

Did investigate the issue, and Fixed my kitchen faucet. it was done with quality service. Thank you!

Kevin L.

02/07/2020 12:00:00 SA

Travis did a great job replacing some old pipe and installed a new outdoor water spigot. I will use ally again for my future plumbing needs.

Byron C.

7/22/2018

7/22/2018 - Called Roto-Rooter at 9 AM and they arrived at 10 AM. Within the hour he had cleared our clogged kitchen sink. My realtor purchased a one year home warranty on the new home we purchased 2 months ago and Fidelity Insurance contracted Ally Plumbing who came out to my house 3 times and could not clear the clogged sink. Ally stated they needed to replace my pipes that were bad. Fidelity rejected the claim. No one from Fidelity or Ally called me to give me the update. I had to call to hear the bad news. We went 10 days without the kitchen sink. That's when I decided to call Roto Rooter. It does not pay to use cheap plumbers and if you want to get the job done right, call Roto-Rooter.

7/23/2018 - This morning I spoke with the co-owner Andrew and he listened to my plumbing experience with Ally Plumbing. It if very clear to me now that I was working with Fidelity Insurance who was the problem for not authorizing the proper service. Andrew the co-owner offered to correct this error with working with me on taking care of the Roto-Rooter bill for me. Of course, I am very happy to want to work with Ally Plumbing in the future. Andrew did tell me that he values all their customers and made me feel like a valued customer. In the future, I will be calling Andrew direct to solve any future plumbing issues. Andrew also told me that the check is in the mail. I am happy to change my one star review now to five star!. Thank you again Andrew for listening to the customer and taking care of the customer. That is what customer service is all about.

7/27/2018 - Just wanted to add that the check did arrive yesterday. Thank you again Andrew.

Lara S.

11/11/2021 12:00:00 SA

This company installed a mini split heating/AC unit in our remodeled upstairs apartment. After about 18 months the unit just stopped working. When I called to request service I was told We don't do that anymore. Full stop. The receptionist was very rude and did not suggest any possible solution or attempt to put me in touch with the owner or manager. A week later I called back and insisted on talking to someone else. They gave me two possible referrals, both of which were out of business. Since then I have had three different companies come out to take a look. The first one looked at the install and said they honestly had no idea how it had been done as they could not access the inside unit. The second company figured out how to access the unit (through a small hole in the wall of the shower which had to be pried open with a screwdriver), but could not fix it after working on it for hours. The third company went through a similar process, installed a panel by cutting a hole in our wall for better access, but ultimately was not able to fix it. This has cost us $1000's of dollars and hours of our time and now we have to pay for a new unit. Hopefully they are better at plumbing than they were at HVAC, but the fact that they have taken no responsibility for the product they installed (and were rude about it) is the reason for the one star review.

Maggie H.

9/20/2021

We have used Ally for two different plumbing projects. The first was new plumbing routed for a new laundry room and they did such a good job (about 1.5 years ago) that we knew we had to call them for a bid on our sewer cleanout and lining project.
When we called to get a bid on our sewer, they were able to schedule a free consult with project coordinator EJ for just a few days out and when we accepted the bid - they started the project the very next day! The team (Oscar, Jerry, and Tony) was quick, efficent, clean and quiet (my neighbors greatly appreciated this!). The project only took 1.5 days and we needed to wait an extra day for city sewer inspection, but they handled that as well. Oscar even re-set a small brick area at the base of my porch steps - the area actually looks better than when they started.
EJ was very communicative - I had his number to text him with any questions and he was quick to respond.
The end result was a completely lined sewer, two external cleanout locations, and a USB video to prove it. Thank you Ally Plumbing!

Katherine R.

2/28/2020

Travis was great. He came to check out a leaky faucet on a 50+year old utility sink. Thought we were going to have to replace the whole sink and setup but Travis able to research online and find faucet parts to fit, saving us from the cost of an entire replacement. Easy to schedule, fast, friendly, and thorough. I'll be using Ally again, thank you!

Shawn S.

03/03/2020 12:00:00 SA

I had a toilet seal replaced. They did it in 30 minutes! Scary fast. Ally was professional, courteous, and punctual. Great service!

Vis M.

06/03/2018 12:00:00 SA

I called Ally plumbing to fix issue with water heater. The front desk was great with scheduling and follow-up. Kudos to them! However the reason for my low review is the Technicians incompetence in diagnosing the problem especially after we had waited for him for a week. He spent quite some time looking a the heater and couldn't figure out why the flame including the pilot was abruptly turning off. His only solution was replace the water heater.

I personally looked at the owners manual and within an hour had the thing running. The main cause was described in the users manual as the dirt clogging the intake of air. I cleaned up the filter and volla the thing works like a charm! Internet has this solution prescribed as well. I am really shocked that an expert couldn't figure it out!!

Carly R.

07/01/2016 12:00:00 SA

Gino did a great job, was very friendly, diligent, patient with all of our questions! Shower looks amazing now. Thank you Gino!

Brenda K.

04/11/2021 12:00:00 SA

They responded quickly and I was able to schedule an appointment. They were on time and got the job done at a great price. I definitely would recommend them.

Dina G.

2/19/2020

I had a really good experience with Ally. They were quick to schedule me for an appointment and worked well with my home warranty company to get me covered for the services I needed. My sink was very clogged and I have super old plumbing, but they were able to fix it on the second try. They didn't complain at all about the mess I had made trying to fix it on my own, and were able to pinpoint the solution well. I think the technician I worked with was named Tyler - so thanks Tyler & Ally!

Kelly S.

10/23/2020

Called Ally plumbing for a couple jobs: repair an exterior hose bib and unplug a blocked bathtub drain. Chris was our guy: professional, knowledgeable and no BS. And he's channeling Patton Oswalt - what else could you want in a plumber? Seriously - everything was all professoinal with Ally and Chris - from the timely texts, emails and phone calls letting me know when he was arriving to the excellent work.

I also appreciate that if they come and check things out to assess, there is no charge until they actually take their tools out and work.

Katie G.

09/09/2021 12:00:00 SA

We had four different companies out to give us an estimate on our sewer replacement. One of the four wouldn't return a phone call and the other two were way above in their price. EJ was able to give me a competitive quote and the crew started that day. The crew was incredibly professional. The finish work was also really nice - the areas around both clean-outs were very clean, and the concrete patch they had to put in matched our concrete well. The entire company (especially EJ) was very responsive and easy to work with. I would hire them again.

Sharon Z.

7/31/2021

They are efficient and professional. They are also considerate. The plumber fixed the garage disposal to avoid the cost of replacing a new one.

John R.

7/29/2020

Quick, professional and to the point! I hired Ally to unplug a backed up sink. A team of 2 showed up and wasted no time fixing the issue. They were in and out in less than 40 minutes after I scheduled them just a day before. Thanks Ally!

Julia L.

4/16/2020

Update 2: So our basement flooding came back and Ally Plumbing sent someone else, who said the issue was an incorrect pump. We were very confused why the first two people who came didn't say this was the issue. They said they'd order a new pump and install. When my husband spoke to them the next day to understand why the first two people didn't correctly diagnose the issue, the woman on the line unapologetically said it was Bc it was the third time they'd sent someone, so this new person was a super specialist. This was so odd to hear, Bc does that mean the first two people weren't qualified plumbers?? Only when you need Ally Plumbing three times do they send a real plumber? When my husband asked about the pump the woman said the plumber who had come went on vacation and wouldn't be able to order the pump so we'd have to wait. We have a tenant downstairs with no working plumbing, poop on floors, and we are reimbursing her rent and desperately needed a plumber and then they can't help fix our issue quickly. I am so disappointed in Ally Plumbing after what started out as a great experience. Sadly, having super friendly staff who aren't knowledgeable isn't gonna cut it.

Update: Our basement issue happened again and Ally Plumbing sent someone promptly to fix it again--free of c.

We just recently started renting out our basement and yesterday morning our tenant texted and said the bathroom had flooded after her shower. This is every landlord's worst nightmare. I tried to call the plumber we usually use and he didn't pick up. Desperate, I went on Yelp and found Ally Plumbing. Someone responded immediately and said they'd send someone between 2-6pm. I don't know the name of the particular plumber who came to our house, but he was communicative and friendly. I was at work and he called me twice--once to let me know he was on his way and another to clarify the area in question in the basement. My husband met him at the house and texted me to say where did you get this guy? He is good. Ally Plumbing fixed our issue quickly and efficiently. They not only gave us a discount but provided a 30-day guarantee that if anything happens again they'd come out and fix it for free. We'll definitely be using Ally Plumbing in the future again! The old plumber info is going in the trash.

Kimberly S.

9/30/2020

Had a leaking waste water pipe in our wall behind a kitchen cabinet. We had removed the cabinet ourselves before having them come out for a quote and discovered that the pipe was already exposed behind the cabinet and its crack was visible.

The plumbers were timely, polite, explained the plumbing fix to me, and kept to their estimate (which was affordable).

Andy L.

1/28/2019

We had a great experience with Ally Plumbing, they were within the time slot they quoted us. Christopher was very personable and we were able to talk through all the problems before he got started. It was great that they are very upfront with the pricing and no work gets started until both sides understand the scope and pricing. There was no additional costs at the end, just pay as quoted. We got our kitchen faucet and toilet leak fixed. At the very end we walked through everything and tested everything. We are completely satisfied with their service and professionalism.

Definitely someone we'll be calling again for any future plumbing work!

Zachary B.

02/02/2020 12:00:00 SA

Not available on a Sunday morning for a leak repair until Tuesday. Advertise as 24 hrs, but not really.

Patrick H.

6/17/2021

I had a problem with a clogged kitchen sink and tried everything to fix it myself, no luck. Called up Ally and they were very responsive - Travis came out the next day to take a look. He was nice, respectful, and very transparent about what he thought the problem was. He was able to fix it that very same day in what turned out to be a much more extensive pipe replacement, even making a couple trips to the hardware store as the extent of the issue emerged. Travis did an excellent job - cost affordable, super responsive, and great service. I would highly recommend!

Evan B.

6/15/2021

Big fan of the work done by Ally Plumbing. Travis took the time to review the best route/configuration for running a gas line to our new stove. He clearly knew what he was doing and made sure it was safe after installation.

Robyn H.

06/11/2021 12:00:00 SA

I've used Ally for 3 different plumbing issues in my house. Travis is the best--so responsive and always takes care of our house. He's the best and has our trust!

Denise B.

2/17/2020

Greg just left my house at about 830pm tonight. Poor guy been working since 6am. I had a plumbing issue that i fought and screamed trying to fix myself and lost the battle. I had a rep from the company come out on friday to only tell me he couldn't fix the problem (grease in the line.) Come to find out that wasn't the situation at all. After reevaluating, following the line and really taking the time to asses the problem - he had it fixed in no time. Yep, he had to unfortunately get into the crawl space (that i had showed other tech) and poof, there was the entire problem. After getting it cleared, he checked about 4x's just to make sure it had really been taken care of. God forbid, i get another plumbing problem again BUT if i do, i will insist he is the only one to come and work on the problem, as long as Donner the dog comes along :) Thank you for making life right again.

Puja S.

9/17/2018

Hi Had an other plumbing company come for a quote and they kept calling me all day but did not show till 9.30 pm at which point i did not let them in as my window with them was 11-1 PM.

ALLY PLUMBING on the other hand came on time and looked for the leak and when he just tighten something the leak stop, they did not even charge me for the trouble, some other plumber would try to make money of this situation but GREGORY did not. He was also very professional and polite. i know who i am calling next time i have plumbing issues!!! Thank you Gregory.

Karl M.

02/06/2018 12:00:00 SA

Ally plumbing was great! Christopher replaced an old galvanized steel drain pipe from my shower in my crawlspace of my West Seattle House and then also unclogged the remainder of the sewer pipe. Doesn't drip anymore!

They were fast on getting here, I was able to get an appointment in two days (as a non emergency). Friendly service, didn't make a mess and everything went smoothly.

Will call Ally again if I need plumbing work.

Veronika S.

1/28/2020

10/10 would recommend. We experienced a leak in our garage near our water heater, it was constant and we were without hot water/heat for a couple of days. Ally Plumbing sent out Devin, he was prompt, informative & quick. He immediately addressed the issue, contacted our home warranty and got the job done. The entire repair took less than 15 minutes! Very impressed with this company and will be recommending them to friends and family in the future!

Jay H.

08/01/2018 12:00:00 SA

Thanks for taking the time to do an estimate with an honest opinion.

Brian D.

2/26/2020

Great experience! I had some drain work that needed to be done in my kitchen. They came in and inspected the job, gave me a no pressure quote for free. And they were 1/3 of the price of other plumbing companies. I saved a ton of money, have a one year guarantee on the work, and have a go to plumber for future needs. Nice guys, gave realistic expectations and they arrived on time.

Tracy N.

01/08/2021 12:00:00 SA

We have American Home Shield as a service provider for our household appliances, plumbing etc. we called them on Christmas Day, because of a issue with our guest bathroom sink. American Home Shield referred Ally to fix the issue. 1st issue, it took them 4 days before they came to look at the issue. When they did come, the technician said we needed a new faucet. So they said that they would order the faucet and come back the following Wednesday, between 2 and 6pm. The Ally plumber, returned this past Wednesday at 6:30 pm and after trying to put on the replacement, realized that there was another piece that needed to be replaced. Had he taken the faucet apart and did a full assessment the first time, they would have known that. The repair man tried to call American Home Shield to get a authorization for the other part, but it was after hours for the authorization dept., as they were in Central Time. The plumber said they would call first thing. to get the authorization to get the part. Flash forward to today, we call American Home Shield about the authorization and they have no record of a call from Ally, to get authorization. So my husband called Ally and spoke with Kate. Wow, customer service is not her strong suit!! She was rude and dismissive to my husband, like he did something wrong!! He told Kate what Home Shield told him and that it has been 14 days since our original call. Her response was A lot of customers have been waiting since Christmas, you are not the only one! As if that makes it okay!!! She said she would see what she could do. My husband said, I need to hear back today, her response I'm not going promise you anything. We are short by staffed. There it is... just say that that's the reason for the delay and let us know that! Don't be be arrogant and dismissive to customers. I am beyond P****d off. My husband asked for the name(s) of Kate's superior(s) and we will be having a conversation about her customer service skills. We understand that in these times, companies may be short staffed and we get it and fine with it. But to be disrespectful, and treat us like we did something wrong, when it's them who has dropped the ball!!! SAVE YOUR MONEY!!! If ZERO stars were an option, ALLY would get to big fat ZERO! Ally called to say that we can't be service until January 15th and we will be out so now we can't get serviced until January 20th!!! Almost a month after our initial serve call. You should be shut down for your lack of service!!!

Heather F.

7/19/2021

I had Ally replace my kitchen and bathroom faucets. They were responsive to my call, got to my work in about a week, and worked quickly and efficiently. My house is old, so the tub work wasn't straight forward, and I felt like I was given good options from Travis to keep costs reasonable. Thanks guys!

Magdalena R.

2/14/2018

I had a toilet issue. For some reason we were getting a sewer smell coming out of it no matter how sparkling clean it was. I gave in trying to fix the issue myself and requested quotes from a bunch of businesses here on Yelp. Ally Plumbing was the only business to send out a technician to inspect the problem before they gave me numbers. I appreciated that very much. The technician came in and explained to me what was happening. I had a few options on how to deal with the issue. After he left I received a quote via email based on how I told him I would like to proceed. A second appointment was set, to do the work. The same technician came in, did the work, and TaDa: no more stinky toilet!

It was a quick process with a very fair price. I learned things about my toilet too.

Kjersten O.

6/26/2019

What great service! Our air conditioner was not working. They explained everything in terms I could understand, got it working right away, and let me know exactly what to expect and do if future problems arose (our AC unit is very old).

I asked them about our leaky front hose bib as they were packing up to leave. It was most likely broken before we bought the house. Since it could be considered a pre-existing condition it might not be covered by our home warranty. Instead of having me go through the trouble of making multiple calls, he grabbed his wrench, replaced a faulty washer, and had it fixed in minutes!

I am so grateful!!! Ally will be our go-to for all future plumbing issues and remodeling. Will gladly recommend them to friends.

Dennis K.

8/20/2018

Update: Ally called me to find out what they could do better and I love that! Reviews really do matter. Vendors who care about their ratings are the kinds of companies I want to work with.

We had a sewage pump fail, so the situation was pretty urgent. I started making calls but a lot of the well-known plumbing outfits were so busy that it was hard to get someone to pick up the phone. When I did get through they couldn't provide an estimate for a week. Then I connected with Liz at Ally Plumbing, who was so pleasant to deal with. She was able to send someone the next day. The plumber's name was Chris. He assessed the situation and ordered a pump. On day 3 he came out with an assistant and got the job done in about 90 minutes. Price: $1200, so, not cheap, but maybe in the ballpark? I have no way of knowing.

Anyway, when I showed him that we had a couple of Toto toilets with faulty push-buttons, he picked up the parts and installed them 2 days later at no extra charge.

The story continues. One of the toilets wouldn't stop flushing and Chris determined that it needed a new flush valve. I had to remind Ally a couple of times, but they did send someone out and got the toilet fixed. This time the plumber was named Christopher (apparently they have 4 Chrisses at Ally), a great guy with multiple personalities, I mean, a lot of personality. He installed the mechanism and it appeared to be working. But no, the small button was sticking. So I called him after he had just left and he immediately returned to resolve the issue. Price: $250 after parts, labor, and tax. That seemed reasonable to me.

Mike H.

6/17/2019

My plumber of many years retired and sold his company to a larger operator.
I like family run businesses and was so please to find Ally Plumbing.
Right from the start they were accommodating, friendly and professional. We just had work performed and are very pleased to recommend this wonderful business. I found my new plumber.

Thanks Taylor and staff.

Heather G.

01/11/2018 12:00:00 SA

I was totally preparing myself for being ripped off. The job was simple and the lowest even possible price, with everyone else, was $145. Though, I figured they'd up the price and tell me I needed a new faucet (Ours is practically an antique). The plumber sent arrived in the middle of expected time, was incredibly professional, fast, fixed the problem and charged about half the amount of others lowest price possible.

I will never hire another plumber, fearing I'm going to be ripped off. I'll just call Ally Plumbing.

We'll be in touch again, when we are set to swap out our tub and faucets. Thank you, for stopping the leak, until then!

Kate S.

1/26/2018

new homeowner nightmare: water stars dripping from your ceiling when you're on your way to work one morning. ARGH!

we called up Ally and they were able to make us an appointment for the next day. Chris and his partner got here within the first half hour of our appointment window - they explained the price and what they'd need to do up front, gave us options without trying to upsell us to the more expensive one, and were finished in less than an hour. They were also friendly, didn't mind our dogs 'supervising' while they worked, and left things clean.

Overall a really great experience and wouldn't hesitate to call them again!

Lucy F.

07/01/2021 12:00:00 SA

I don't recommend these people. I had a problem with my other plumber and needed my money back. I asked Ally to come over and verify what the plumber had done in order to get my charge reversed, and out of solidarity with another plumber they took a month to complete the job. Then when I asked them to come and correct the damage that the other plumber had done they wouldn't return my calls. It's a corrupt industry.

BK H.

01/03/2019 12:00:00 SA

1/4/2019.
Adam and Dave from ALLY PLUMBING fixed a bathroom faucet (that had not been functioning well for 6 months) and I had another plumber try to fix a few weeks ago.

They fixed it today in no time and were friendly and very efficient !!
I have been a real estate broker for 34 years and if I find a company that great, then I highly recommend them to my clients They were awesome, and I will recommend Adam and Dave!
Respectfully submitted,
BK Henley, John L. Scott Broker since 1985
206-909-6003 - [email protected]

K S.

6/30/2020

Prompt, courteous, reasonable rates. After three uses of Ally Plumbing, with several different technicians, I couldn't be happier with Ally Plumbing. I have been burned by several other outfits that were way overpriced, but Ally has come through every time.
This time Geno and Shawn came out. Very nice gentlemen, and quick service!
Thank you, everyone!

Kara C.

05/02/2018 12:00:00 SA

Ally Plumbing has some of the best customer service I've experienced. We needed a new toilet and chose a dual-flush Toto but weren't totally happy with the installation. I wrote to the business and they had a supervisor come out the very next day to reinstall it. He did a FABULOUS job and the toilet looks and works great! I was so impressed with their super fast, professional and courteous response. Thank you Ally! We will definitely look to Ally for our future plumbing needs.

Lisa R.

06/08/2018 12:00:00 SA

Again, I love this company! Mike came out today to re-plumb our downstairs bathroom shower/tub and he did a wonderful job. The job didn't go exactly as initially planned because we were going to use Pex, but ended up doing copper--I'll spare you all the details. The bottom line is Mike was easy going, friendly and willing to go the extra mile to get the job done today. I am very appreciative!! Thank you!

Nancy P.

1/24/2018

UPDATE: I had written my previous post feeling upset that I wouldn't be able to take a hot shower in a my own home for the third day in a row. Within the hour of my posting the review below on Yelp, Ally Plumbing called me to apologize and make arrangements to have a plumber come to my house. They were more than accommodating and were able to schedule around my crazy work schedule.

About an hour before the plumber was scheduled to arrive, he called me to confirm address and time. He got to my house early and explained what steps he was going to take to clear the clog in the bathtub drain. In less than ten minutes, he was able to get a giant clump of hair out. An hour after the service, Ally Plumbing called again to make sure that everything was taken care of.

I'm so glad that I decided to give Ally Plumbing a second chance. I'll be calling on them in the future to take care of any plumbing needs, and I will be sure to recommend them to my friends.

I had high hopes for Ally Plumbing, especially after reading yelp reviews and even getting recommendations from other plumbers. I had contacted them about getting my bathtub drain I clogged and they were quite responsive. I made an appointment with them to come by two days from when I called them, since that was the day that my husband could work from home.

Fast forward to the day that they were supposed to come and they didn't show up in the 2 hour window. My husband called them to see what was up and was given a wider window, until 5pm. At this point, my husband had been waiting for them for four hours and the plumber never showed. They did not leave an explanation. I was livid because at this point, I had been showering at my parents' house and it has been a huge inconvenience because it is. It often that either my husband or I can work from home. My husband got a hold of Ally finally and their explanation was that their systems were down. This is still unacceptable; we needed a notification and trying to get in contact with this company was like pulling teeth.

Gary G.

2/17/2020

I had a blocked toilet that needed attention. Called a number of services and no one could fit me in. Called Ally and spoke with a very helpful person. She said they would try to fit me in even thought they were very busy that day. Got a call about an hour later and Travis came by and did an excellent job. Had Travis come back another day to snake my line and
again did a fast and professional job. Ally is now going to be my go to call for my plumbing needs.

Adrianna S.

04/04/2020 12:00:00 SA

Super helpful, fast service, excellent communication and went and above and behind to work with us on our unique home project with our washer/dryer pipe connections and installing our bathroom and shower faucets. We will call them again for any of our needs.

Andrew T.

4/25/2018

Let's face it-- Unless you are a professional plumber, anything plumbing-related can be a nightmare. From simple leaks to sewage back-ups, you never know what it might be. It might be as simple as tightening a screw. Other times, it might be as sucky as a three-man excavation of your sewer line-- costing you thousands of dollars. So, when the day comes that you need a plumber, call these guys and hope Chris James appears at your door.

I recently moved into a new home. For months, I had no problems until one day I couldn't unclog my toilet. I tried three different plungers, an auger, and pretty much every known homemade trick in the book. I even poured dishwashing soap down the toilet with hot water--all it did was make my toilet bowl cleaner.

So, after nearly giving myself carpal tunnel syndrome from plunging, I gave-up and called Ally Plumbing. They were local and highly rated on Yelp. (I choose all my restaurants and home services via Yelp).

When Chris appeared at my door, he was ready to get to work. I briefed him on my situation, and almost immediately he already knew the problem. He didn't even see the toilet when he called for his assistant to bring him a giant auger. Five minutes later, my toilet was working again (after a few test flushes from Chris), and they were on their way out the door.

Experience. Efficiency. Professionalism.

Girls Named Cherise C.

05/11/2018 12:00:00 SA

UPDATE:

The owner (Andrew) came through in a big way! We had a good conversation about the issues and he shared his immense disappointment that he was unavailable to resolve our concerns in real-time (he was taking time off with his family). I'm fully convinced if Andrew was around the vast majority of my concerns would have never happened. So much so that we'll call them again in the future, with confidence that the job will get done right.

As I stated in the first review; their customer service folks are top notch. When we use them next time I expect to see top notch delivery as well, knowing that Andrew is fully committed to customer satisfaction and safety. I'll report back next time we use them. Kudos to Andrew and love supporting a local business.

(Side note - he gets 6 stars for customer recovery).

Sage S.

4/20/2019

Devin was professional, thoughtful and courteous. I like that before he entered the house he put on those foot coverings (not all service folks do that). We had some interesting challenges with our old house's plumbing and Devin offered a few ideas for solutions. Ultimately we picked the conservative choice and things seem to be working now. Knowing our options and being able to go back to them if needed was helpful.

I plan on using them again for future plumbing needs.

Ange D.

02/07/2020 12:00:00 SA

Had a clogged shower for the longest time and I didn't know it would've been easier on me to just call Ally Plumbing! Chris was great! He called me when he arrived, was very considerate of taking off his shoes at the doorway, and got right on the job! Shower was working again in less than twenty minutes. He explained the problem thoroughly and efficiently. Will definitely call again.

Benson M.

06/05/2020 12:00:00 SA

Travis and Juli just replaced my terrible Mansfield hosebibs. Astonishingly quickly, they did a neat job of cutting the necessary holes in the walls and connecting the new devices to the old plumbing. I was expecting a half-day slog with no water in the house, and it was great to have the whole thing done in less than an hour. I'd call them back any time.

Murtaza D.

10/24/2019

I am normally not one to leave reviews unless I am very pleased with a company or extremely annoyed at them.

Travis at Ally plumbing was punctual, courteous and went out of his way to make sure my job was 100% to my satisfaction.

He was fixing someone else's mess up and showed me all the things done incorrectly, explained how he was going to fix and got everything done in a timely manner.

Would highly recommend Ally plumbing and Travis for any plumbing/natural gas job!

Paul M.

11/30/2017

Excellent Service

James and Gino were awesome. They knew their stuff and was given excellent service. I was even in the middle of replacing some parts inside my toilet tank and they offered to finish the job for me for no cost....I was impressed.....thanks guys.

Doug C.

7/31/2019

I had my hot water tank break, so my home-owner's warranty called Ally Plumbing to have it fixed. The tank and up to $250 to bring my installation up to code were covered in my warranty policy, and all I should have had to pay was the $75 deductible. Ally Plumbing however charged me $925 to bring my hot water tank up-to code. Note that does not include the hot water tank. They sold me a gas flex hose that cost $18.97 at Home Depot for $115, then charged me $150 to install it. This place is horrible ripe off.

Charges were:
Water Heater EQ Straps for $185
Water Heater Expansion Tank for $185
Water Heater Gas Flex for $115
Water Heater Gas Line Modification (to screw on the gas flex line) for $150
Water Heater Stand for $125
Water Heater T&P Valve for $165

Stay clear of this place!!!

Sara H.

07/03/2019 12:00:00 SA

I had been dealing with a painfully slow drain that needed dropping for MONTHS after a home remodel because the quotes - for what ended up to be roughly an hour's work - were so astronomically high. After this experience, I have nothing more to say other than to say: look no further than Ally for your plumbing needs.

Prompt? Not just prompt - Gino and Shawn were EARLY! Ok, yes, they had a schedule shuffle, but seriously... when have you worked with a contractor that was even on time?

Communication? AWESOME - their whole team - follow up was amazing... on both sides of the desk.

Pricing? Ally came in at HALF what I had been quoted previously. At this point why would you even continue reading? Just call these guys...

But finally. SOOO Professional. Courteous, communicative, PREPARED (no runs to Home Depot for missing supplies), quick, no nonsense and when they left it was literally like no one had been there.

These guys exceeded expectations - I only wish that I could hire them for all of my contracting needs :-)

Joseph M.

9/18/2017

Joseph and Seth called that morning to let me know when they would arrive. They did a great, very thorough job and cleaned up after themselves.

They also remembered to check the pilot light on the gas water heater to make sure we'd have hot water!

They weren't the cheapest or the most expensive but they did a stellar job. Very detail oriented.

I will gladly use Ally plumbing next time!

Dj M.

7/28/2019

Update: I was contacted by the company upset I have left this review, to clarify! Not only would they not provide credentials needed to establish a licensed plumber was dispatched they refused to do the work needed unless non-required or needed repairs were done. The woman whom answered the phone after initially setting appointment and requesting clarification stated the exorbitant work is to cover costs not covered by warranty, it's how we make out money back! So buyer beware! Theft by deception, they are unable to send a licensed plumber to install a water heater and do NOT pull permits for Gas Water Heaters.... buyer Beware!!! It's the law in Washington and the refuse to follow the law!!

Eric P.

07/03/2019 12:00:00 SA

I really try not to leave reviews unless the service I received was exceptionally great or exceptionally horrible. In this case, it was really bad!

I sold my home and the home inspection revealed a few leaks under my house. I filed a claim with American Home Shield and they sent Ally Plumbing.
The company was very fast to respond and sent Greg to my home in a timely manner which was awesome.

When Greg got to my house, he was very rude and abrasive from the start. I showed him the results from the home inspection and acted especially annoyed that he had to go under my house. I showed him where access was and left him to do his thing. A few minutes later, he knocked on my front door and told me verbatim I saw the leaks, I just need to get authorization from American Home Shield to complete the work. You should hear something soon.

The next day, I got notification from AHS that the job was complete, which was completely false, so I called them. AHS said the technician said he fixed a p-trap and that he couldn't access the rest of the leaks because there was debris under the house that was in the way. He NEVER replaced a p-trap and I never had a leak under my sink. I told AHS this was inaccurate and they said the only thing I could do was to file another claim with them and pay my deductible again!

I called Ally Plumbing and asked them what the deal was. Their response to me was there was rat feces everywhere that prevented him from working in the pipes. I heard NOTHING about this while Greg was at my house and there was nothing in the home inspection about feces. I then crawled under the house myself and didn't find any evidence of rat feces at all!

I'm sure the company has some excellent plumbers, but Greg is a con-artist and I'd think twice about letting him in your home.

Eric S.

07/03/2018 12:00:00 SA

Travis was very friendly, super helpful, and offered honest feedback about the condition of our plumbing. As far as we can tell, he did good work, and we feel good about contacting him again should any further problems arise.

Ally was recommended by Dean's Home Repair (who also has very good reviews). We're glad we followed their recommendation.

Derek H.

1/16/2020

I recently bought a home and was told the pressure valve and water heater needed to be replaced. Ally came out and gave me a free quote that was at the same level as another plumber I spoke with, so I scheduled them to come out and do the work.

Travis arrived on time and was super nice. Once he got to work, he noticed a few things that were wonky with our plumbing. Apparently our old hot water heater has been hooked up incorrectly (but was still old enough to need to be replaced. He did an incredibly thorough job of checking the lines and other things that could have been causing issues with the hot water, then got the new one hooked up.

After, he noticed that the pressure in the house didn't seem that high, so he wanted to check the valve before going in to replace it. Travis ended up checking the valve in the crawl space, followed the pipes, and determined that the home inspector (who measured the pressure initially) had made a mistake and the valve didn't need replacing. His thorough work saved us a ton of money, when he could have easily replaced it anyway and taken our money. Ally (and Travis specifically) will be my go-to any time I need plumbing.

Terry S.

3/19/2018

Had a quick repair needed this last week.
Process of setting up the appointment was simple, and the office kept me updated on the arrival time.
The plumber made quick work of the job, and everything looks perfect.

Will use them again if/when needed

Eric B.

05/12/2020 12:00:00 SA

I had a leaking shower faucet handle which I attempted to fix myself. After spending almost a full day swapping parts and trying to make something work I couldn't figure it out. I gave up and called a few local plumbers for some help to fix the issue. Ally called me back on a Sunday almost immediately, found me the first available slot on Tuesday, and the technicians called ~20mins ahead (and even waited 10mins for me in traffic to meet them at the property).

Travis and Yuli stopped by to help me with my leaking faucet (arrived right at the start of the quoted window). They were very respectful of my place, looked at the issue, and started working. Within minutes, they figured out what the issue was, communicated the fix to me, and showed me what I did wrong since I was curious. They were in/out in less than 20 mins! Huge thanks to these two for their help, and being so professional, speedy, and communicative, and for making something that was so frustrating end with such an easy fix.

Will absolutely use Ally in the future for any plumbing needs in Seattle!

Brandon R.

07/01/2020 12:00:00 SA

Blown away by their customer service. Had a bad experience a few years ago with a competing local company and have always been annoyed at the service fee charged by other companies. Chris came out to the house and immediately recognized the issue and used his expertise to solve my hose bib problem. Have become my go to plumbing company for Tacoma area.

Jenna R.

07/01/2021 12:00:00 SA

After our water company shut off the water on our street for maintenance, our water heater was making a very loud noise. I called Ally since they had recently installed it and Travis called me right away and gave us some tips to solve the problem! It worked and he even checked in the next day to see if it was resolved! I highly recommend this company!!

Lynne M.

4/29/2020

I am thrilled with the services of Ally Plumbing.They just finished replacing the hot water heater in my condo -- kudos to Christopher and Almondo, who performed the installation with the utmost care, professionalism and good humor.

Everyone I've dealt with at Ally -- from the manager who came to write up the quote, to the person who answers their phone, to the two plumbers -- was a joy to work with. They were quick to return phone calls, showed up promptly for scheduled appointments, and delivered a level of customer service that you just don't find in today's marketplace.

Ally is my go-to plumbing company from now on.

Nu N.

10/10/2017 12:00:00 SA

I originally called them since I've used ZesBro Plumbing in the past (didn't realize until I got a call back that Ally Plumbing bought out ZesBro Plumbing and they are the same company now).

In the past, we had James come over to fix a dishwasher and toilet issue. This time, Carl who has over 23 years experience, came over to fix our water heater. Love that they never try to upsell me on anything and just fix what needs to be fixed. Our water heater has a 6 year warranty and we've already been using it for 13 years! I showed him the leak outside the pipes and he just replaced the valve, said the water heater was still in great shape, showed me what to do in case its time to fix it (it would leak and there would be puddles), and educated me on what was going on during the whole process. Would totally recommend them to anyone!

Katie D.

01/10/2018 12:00:00 SA

I did not get to use any of Ally's services due to some confusion and glitches with scheduling so I recently left a review for the issues I had encountered with their customer service.

Andrew with Ally contacted me to discuss the trouble I'd had so I am updating this review accordingly, as I appreciate his efforts to get some feedback from his customers.

So, while I cannot speak for the service work, I can say that they do care about ensuring their clients and potential clients are taken care of. Thank you again for taking the time to reach out.

Sanjay C.

09/07/2020 12:00:00 SA

Put down a hefty deposit for a sewer line job but turned out that it was within outside our property line and the city took care of the job. Despite numerous calls Ally Plumbing hasn't refunded us and is non responsive. Totally unethical.

Leah S.

9/29/2017

Geno from Ally Plumbing came out last year and did an excellent job cleaning out our blocked and partially collapsed sewer line. I was initially upset by the pricing (around $400 for the job) so when the time came a year later to clear out the line again I went with another company that gave me a slightly cheaper price. Boy, did I get what I paid for. A week after the second company came out my sewer backed up again because they couldn't adequately clear the blockage. It was time to replace the line.

I ended up calling Andrew (one of the owners) to get a quote and he actually answered the phone while he was on vacation with his family. He went out of his way to get someone out to my house the same day to try to clear the line and scope it out for an estimate. Although, I ended up going with another company who could start sooner, I was so impressed with the quality of work and excellent customer service.

Kellyanne K.

8/22/2020

This team is amazing!!! From reception to tech...I would NOT this twice about calling them again. My uncle thought he had a drain problem. I called and explained what my relatives said the problem was.... Greg was at their home in a day....knew exactly what the problem was and what was needed to fix it. He was so patient and respectful with my uncle. Greg is fantastic. Seriously, This is our go-to plumbing co. 5 stars definitely!

Christie R.

10/31/2019

Easy all the way around. Our kitchen sink drain was blocked. I was quickly set up with a next-day appointment, and Travis ended up being able to come earlier than expected. He snaked the drain a couple of times, and thank goodness things were flowing again. Meanwhile, we had conversation about various aspects of our plumbing system - helpful information and thoughts for the future.

Ashley E.

03/08/2018 12:00:00 SA

I requested a quote from Ally Plumbing to come out and take a look at our tub. Their process was super easy, even allowed me to upload pictures of the broken pieces. They called me to schedule not even an hour later, Got me booked right then and there for the same week.

The day of my appointment Christopher called me telling me he was on his way and got out here to take a look at the tub. He had a very friendly attitude and was very informative on how we can go about fixing this. It was a very easy repair and stress free. Christopher's very professional, I appreciated that he took his boots off before walking on the carpet!

I would highly recommend Christopher at Ally Plumbing!

Lori K.

8/18/2020

Just had Ally Plumbing complete a series of small projects in my home and could not be more pleased!
Originally requested a quote through Yelp and they were very responsive, calling the next morning to schedule someone to come out. They were booked a week out but that was not a problem for us. We received an email when the plumber was on his way and when he arrived, which was unique and kind of nice. After running through the projects with the plumber (who arrived COVID safe with surgical mask), we felt very comfortable with his plan and had all our questions answered. He took the time to estimate where holes in the drywall would be cut and gave us a very realistic outline of the parts needed and associated costs. After receiving bids from 4 other companies, Ally remained the lowest bid and had the plan we felt most comfortable with. Even better, we didn't have to call them back because they followed up the next day to make sure we received the quote and answer any questions. We confirmed quote receipt, scheduled the work, and placed the deposit (50%) all in the same call.
Fast forward a week to the scheduled service day and they arrived an hour earlier than the window (not a problem for us and a relief after other companies who showed up after their window). Agreed upon work was completed expertly and also answered questions surrounding the project. He made recommendations as he worked, which was super useful, and allowed us to check in and make sure everything looked good. He cleaned up all areas he worked in and was very professional, even apologizing when he needed to step out to provide a quote for another job.
I would highly recommend Ally Plumbing and will contact them again for any future projects.

Uday B.

11/01/2019 12:00:00 SA

Called ZesBro/Ally plumbing to fix a leak in the outdoor faucet. Getting an appointment on the phone was easy. The plumber (Travis) gave me a call and arrived on time. He explained what the problem was, described the work needed, and then gave me an estimate. He fixed the problem fairly quickly. I recommend this company.

Kristen E.

12/11/2019 12:00:00 SA

We called Ally as the garbage disposal in our condo rental broke and we needed someone to come out as soon as possible. Christopher was great to work with! He was on time, fast and friendly and just awesome to work with!! Will work with Ally Plumbing again!

Amanda S.

07/03/2019 12:00:00 SA

Gino and Shaun were great. Called to let me know they were on their way. Explained the problem and how to trouble shoot next time. They were quick in solving our clogged drain problem and very nice. Thank you.

Lindsay T.

11/27/2020

I called Ally Plumbing after seeing their great reviews on Yelp. Unfortunately I had a less professional experience than everyone else on here.
They sent someone out to fix a clogged tub drain on a house I rent out and gave me an estimate over the phone. I received a call from the plumber to let me know he would need to access the sewer from a closet. I said, great, please do that. Three hours later, I message the tenants to confirm the job has been completed, and they inform me he is still there and there is a waterfall coming from the ceiling of the unit below. I have not received any communication from Ally at this point. Three hours later, my tenant lets me know he has left, but now the sink won't drain. Still no communication from Ally. The next morning I receive a call from Ally requesting payment for the completed job. I tell Ally that now the sink isn't draining and they tell me they can send someone out in FIVE days, but I will be on a waitlist in the meantime. I call the next day to ask about my spot on the waitlist, and am told I am not on the waitlist because they don't warranty their work until I've paid the invoice (so if I hadn't followed up, I don't know what would have happened). They charged me an additional $100 from the estimate, because of an extra part that was required. I understand extra parts cost more money, but I would expect to be asked before that happens.
After paying the invoice, I arrange for another company to come and fix the sink (may I recommend Greenlake Sewer and Drain?), because I don't like leaving tenants without appliances for that long and honestly I didn't feel confident getting the same guy back when his work wasn't through enough to check the sink upon unclogging the tub (they are connected).
So to recap my problems with my hiring of Ally: the only reason I found out there was a substantial leak in the ceiling was because my tenants told me (even after speaking with the Ally plumber, I do not know how that leak happened), I was charged for something I wasn't aware of, I spoke to multiple reps who provided me with contrasting information, and I did not feel any urgency in them fixing a problem one of their plumbers created.

Andy P.

10/28/2019

Had an unknown leak in my ceiling from the second floor shower and called Ally plumbing to come in to see if they could fix the issue. They were very communicative and friendly. Travis came and did a great job. He asked a couple questions and was able to find and diagnose the issue in about 5 minutes. He left to get something from his truck, fixed the shower and stopped the leak in the ceiling in about 20 minutes tops. He was very friendly and easy to talk to. I would highly recommend him is you need a problem fixed.

Leslie S.

8/14/2020

Ally Plumbing was highly rated on Yelp and we needed a plumber to fix my Mom's leaking toilet and kitchen sink. Gino and Shawn arrived earlier than scheduled (wow, how often does that happen?) They were professional and COVID protected. They quickly assessed the problem and replaced both the toilet and kitchen faucet, after leaving to get the replacements. Overall it seemed like record timing from start to finish. They were very reasonable and we were highly impressed! I will highly recommend them all our family/friends. An impressive job, well done! Mahalo

Lisa H.

11/14/2018

Gregory was quick and efficient, and explained everything I needed/wanted to know about my new faucet. The office staff is helpful and actually answers the phone promptly!

Jon R.

6/20/2019

I have been using Ally Plumbing for 2 years without any issue. Recently I had Christopher come into my home to replace a fridge water line that I wanted run through the wall. His work looked fantastic, clean, and cut to perfect fit. I was very pleased with his work and would be happy to have him fix the plumbing in my home again. I liked how he cleaned up after himself, was good to chat with, and taught me about what he was doing while I stared over his shoulder. 10 out of 5 stars as I don't need any other HVAC or plumbing resources aside from Ally's guys, all of them are this good.

Jilong L.

3/22/2020

My kitchen sink stopped working this week and I tried a few approaches to fix it and even tried my own snake. But nothing seems to be working because it's difficult for me to get through a point in the pipe. I called Ally Plumbing, and Greg comes in the afternoon with his partner to check it up. Greg is very experienced and very quickly fix the problem. His tool and expertise solved my problem in an hour and I really appreciate it. Very nice conversations with them as well to learn more about kitchen sinks. If you have any plumbing issues, I would definitely recommend Ally Plumbing for a professional fix.

Nelson P.

5/22/2020

If you ever need a plumbing issue fixed do your best to avoid Ally. We had a pair of their plumbers come out to fix a leaking water heater. We had indicated that the water heater was leaking when they arrived and after patiently watching them for 10 minutes try to asses the problem and then telling me that the leak was coming from condensation in the flue. I proceeded to turn on the water shut off valve to the water heater to show them where the problem was. They hadn't even checked the water heater (!) and were already trying to up-sell me on all the work they needed to fix because it wasn't done properly. The funny thing was they were claiming that the whole system needed to be replaced and that it was a complex job. These guys are seriously a joke and will leverage unscrupulous scare tactics to try and take advantage of you.

On top of that, this was a home warranty claim, so when they got pissed off that I called them out on their BS they enacted revenge by waiting until end of day to call the insurance company and then they just had the insurance company just transfer the service request to another plumber. Their excuse to the insurance company for why they couldn't do the work was that it was a radiant boiler. Keep in mind that my water heater is actually a 12 year old AO Smith 50 gallon tank that supplies hot water to faucets and showers. Had they bothered to actually check a faucet they would have determined that it was just a water heater (if they had any doubts). On top of that when we called them back they hung up on me after they answered and realized who I was and then we called back with my wife's number they said that they were still waiting for authorization on what water heater would be approved.

These guys still get paid to come out by the insurance company so it's not sweat of their backs if they don't do the job.

Bottom line, avoid using Ally. And if you have the unfortunate need to use them just be sure to watch Greg and Travis carefully. Ask questions and get a second opinion. I sincerely hope that some at Ally reads this and makes changes. Or at the very minimum make sure that these two technicians actually know what they're doing. They're bad for Ally's business.

Susie D.

10/12/2019 12:00:00 SA

We had a broken garbage disposal and these guys were able to come out the same day I called. The people on the phone were very helpful. Travis, the plumber, was professional and courteous and came on time. He charged us a very reasonable price to fix the disposal. We will be using Ally Plumbing again.

Elizabeth L.

2/13/2017

Professional, reliable, reasonably priced. Highly recommend - responsive, on-time, easy to work with. Ally was quick to schedule a free quote to replace my Insinkerator garbage disposal. Gino is knowledgeable, helpful and on time for both the estimate and repair visits, making my repair painless. Would trust Gino from Ally to fix any plumbing issues at a decent price.

May C.

03/03/2021 12:00:00 SA

I experienced really phenomenal service from Anthony after my toilet that wasn't working right recently. While I was really worried about safety as well as professionalism by letting a plumber in, I was really impressed by the service I got. Anthony made sure communication was really clear on an ETA and respected my house and bathroom--his professionalism and politeness when moving throughout the house (multiple floors) was a pleasant surprise. He carried his job out quickly and professionally, detailing the situation clearly to me as someone who is not well versed in this area. I know for a fact that any other plumbing services needed by this household will always be directed to Ally Plumbing. Thank you Anthony and Ally for making this stressful time for me a lot less painful.

Corbin J.

10/31/2019

We broke a drainage pipe that caused a leak and mold formation. Travis from Ally was able to come out one day after we contacted them. He was incredibly friendly and informative, giving me tips and talking me through what he thought the whole damage repair process would look like. He set up a window of 11-3 and he called at 9:40 asking if I would like him to come early, which he did. He was able to do the whole job (including going to get a part he didn't have) in less than 2 hours. I would highly recommend Travis and Ally.

Frank B.

01/11/2018 12:00:00 SA

I had a leaky kitchen faucet and it needed replacing. I chose Ally because they were so highly rated here. I called mid-afternoon on a Wednesday and was offered a window of 7:00-11:00A the next morning, with 30 minutes' notice before arrival. At 6:30A on the dot, I heard from Christopher, who was on his way and asked me if it was okay for him to show up at 7:00A. Of course it was!

Christopher arrived on time and did a great job. He was in and out in less than 45 minutes. Our new faucet looks great and the leak is no more. The total cost was exactly in line with the rough estimate I was given over the phone. My wife suggested we should use Ally and Christopher for all our future plumbing needs, and I agree. Their magnet is up on our refrigerator!

Antonia S.

04/02/2019 12:00:00 SA

In need of replacing a bathroom sink and got a quote of $1800. I went to Lowe's after and their sink installation fee is around $250, plus $100 for the sink which would be $350 in total. I had really good faith in this company because all the good reviews, now I'm just really disappointed. Look other ways if you don't want to be ripped off.

Dan O.

03/02/2017 12:00:00 SA

We had a leak develop in our bathtub and called Ally plumbing to come take a look. Gino came out and was actually early (imagine that!) and was able to diagnose quickly and give me an estimate well below what I thought the work would have been.

Thanks to Gino and Ally for being a great service and we will definitely call again!

Eli S.

04/04/2019 12:00:00 SA

They will try to rip you off and gave you an insane estimate. Stay away if possible. I chose them due to good reviews here. What a lie.

M C.

12/04/2019 12:00:00 SA

Fast, Fair, and Friendly. Our rep/plumber was Travis and he was prompt and courteous. We got our kitchen sink drained and flowing in no time.
If you want to work with a fast and fair plumbing company, you should call Alley.

Alan s.

11/01/2017 12:00:00 SA

Recently I discovered that if I try to pretend I am handy and fix my own plumbing, I only wind up spraying most of my kitchen and all of my body with dirty sink water. In the future, I'll skip the unexpected sewage bath and call Ally to handle any and all plumbing related problems, because their service today was flawless. Caleb came out and put a ridiculous amount of early morning elbow grease into clearing our line without having to cut any drywall up, saving us a bunch of money on unnecessary work that I am sure many competitive services would've been happy to do. He also gave me thorough maintenance advice, meticulously cleaned up the work area when he was done, and even shared some pretty hilarious plumbing company mottos along the way. I know I am not on the Ally management team, but I am proposing he gets a raise. Somebody make it so.

Seriously, there's good reason why this company has a 5 star rating. Don't soak yourself in sewage - just give them a call.

Murali B.

8/30/2018

Had water signs in bathroom wall and called them. Had a unfortunate experience with their techs. I left a Yelp review. I had a call from Andrew the owner post my unfortunate experience with some techs and he refunded me the money charged and also gave me his direct number to contact in case I see issues.

The money refund, the way he spoke and offered to fix the issues and the way he also called in a water damage company to help me had totally changed the way I think about his company. Any company owner who can respond in such a way is worthy of praise.

So I am leaving a very positive review for them. I strongly believe this company has values and the response time from review to action was around 30 minutes. Great going Ally plumbing.

Erwin F.

10/14/2020

Reasonable price, compared to two other qoites and less headache because the 2 other plumbing company Would like to cut a hole into the drywall but it is my responsibillity to patch it back into place. Devin was able to fix the the problem without me having to repair the drywall. Devin and Sergio are very friendly and courteous. Would definitely use them again and recommend them.

Conor M.

11/29/2020

3 stars for professionalism on the phone. 1 star for the plumbing.

Ally Plumbing seems professional when you contact them. They answer quickly through Yelp; they call immediately to schedule an appointment; they'll call you again a day prior to your appointment to confirm the time. Folks are nice via phone, and both plumbers who visited us seemed like honest, friendly guys who wanted to help us.

But that's about all I can say that was positive about our experience working with Ally. Here's what went wrong.

1. We called them because our sink was leaking. Three trips to our house later, there's still a substantial leak underneath our sink. So we've paid Ally Plumbing, but nothing has been fixed.
2. Ally Plumbers never arrived on time; they were late to three appointments and canceled one meeting the day before. And by late, I mean *late.* Ally will tell you a plumber will arrive sometime in a four-hour window. On on occasion, they told me a plumber would come between 4PM and 8PM. He arrived at 9:30PM at night. The plumber did call on this occasion to tell us he'd be late and asked us if we'd still like him to come. But on the other two occasions, plumbers called when they were on the way to the house, informing us they'd still arrive within the scheduled time window. On those two occasions, the plumbers arrived 15 and 30 minutes after the scheduled four-hour window.
3. If the work is supposedly routine, Ally won't issue an itemized receipt distinguishing parts from labor. This makes it hard to contest a problem with the repair if there is one. This leads me to..
4. Less than a month after our first appointment with Ally, our sink began leaking again. I looked under the sink and found that the garbage disposal, which the Ally plumber had purportedly tightened, was now hanging from one screw. A second screw was completely undone, and a third screw was missing. The garbage disposal had nearly fallen off. I called Ally to ask them to come back out and fix the problem. They agreed and sent someone five days later.

It's at this point that the problem was, in my opinion, extremely poorly handled.

Ally sent the same plumber who came the first time. He arrived 9:30PM. He looked under the sink, saw the garbage disposal was hanging from a single screw, and then called me on the phone (since I wasn't home, though my housemate was). He accused my tenant of tampering with garbage disposal. I told the plumber that I don't have any tenants; there are three people who live in the house and that none of us tampered with the garbage disposal. After all, why would we do anything that would have voided Ally's obligation to fix the leak? The plumber then said there was no possibility that he failed to install the third screw and that someone must have tampered with his work. He said he would not fix the problem unless we paid another $190 (plus tax). I told him to go home. I called Ally immediately and left a message, telling them I wasn't happy.

I called Ally Plumbing again the next day to talk through the issue. The administrator told me she'd call me back after discussing the situation with management and the plumbers. When she called me back, she was again friendly. But she told me that if I wanted to have a plumber come back, it would cost at least $190 (before tax and parts). I politely told her I wouldn't pay to have Ally come back to my house and that there were two ways things could go forward: either (1) they could come back and fix the problem cost-free or (2) I'd write a review like this on Yelp, report them to relevant consumer protection agencies, and file a small claim suit for the money they took from me. The administrator, again super politely and kindly (can't say many bad things about her, to be honest), said she'd call me back. When she called back, she said they'd agree to fix the issue at no cost. Though she was trying to be polite, she did insinuate that either the plumber or I was lying. Truthfully, I think the plumber just made an honest error and the he was tired and frustrated when he arrived at 9:30PM. I don't think anyone lied.

Ally sent a different plumber about a week later. Like the first guy, this fellow seemed honest and competent. He reattached the disposal but added some longer screws and plaster to keep the disposal from moving. He said it was very odd that the third screw was totally missing. He left.

I thought the problem was over. Nope. A month later, the leak is worse. It appears the faucet is also leaking. We don't know if that leak was always there or whether the folks from Ally produced the problem. And I found the mysterious missing third screw underneath the sink about a week ago, right next to a bottle of Windex. That shows neither plumber was particularly attentive. My experience might be atypical, but I'm not calling Ally again.

Rinma A.

8/25/2018

Just had them repipe a new gas line for a fireplace on a property of mine. They were available right away and did not charge to come out to give a bid. Chris was the installer and did a great job. Their price wasn't the cheapest but was very competitive and thanks to fellow Yelpers I divided to go with them and I couldn't be happier. They were originally recommended to me by my Real Estate Broker who organized everything for me and said they were very easy to work with. I would highly recommend this company!

Andy L.

11/28/2020

Had a great experience with Ally Plumbing recently. Our sink faucet broke, as well as our garbage disposal, and we contacted our home warranty company who then assigned Ally as the service provider. I believe the tech's name was Justin- he was super professional, friendly, and courteous. My wife is immuno compromised, and so I appreciated it very much that he came already in a mask (common sense during a pandemic, but as we've all seen, you never know if you're going to be assigned a person that doesn't believe in preventative measures), and he was also nice enough to take his shoes off before coming in. The repair/install was done very well and everything seems to be working great. Thank you so much for all your assistance!

Orna S.

8/23/2017

Capable and nice. Showed up on time. Reasonably priced. They are now my go to plumbers (I waa formerly with zesbro and they merged with this company) Thank you!

Danyang W.

11/19/2020

Prompt and easy to work with. Had them for two times and not a single problem. Transparent and smooth! Highly recommend!

Aaron Z.

03/08/2018 12:00:00 SA

We hired Ally Plumbing to come out and look at a leak coming from our first floor bathroom. Christopher came out reviewed the area and then took the toilet off drain - sure enough the wax ring had given way. The good news is we were planning to replace the toilet, and had a new Kohler in waiting. For a reasonable price Christopher hauled away the old one, made sure we had a wax ring that wouldn't fail, and installed the new one. Really good service, very courteous, and the job was completed!!

I would recommend Ally. They might not be the cheapest quote you will get, but don't skimp on something that could lead to tens of thousands worth of water damage.

Disgusted C.

10/02/2019 12:00:00 SA

Travis was nice. Called ahead and let me know the ETA. Came out and got the job done efficiently.

Tarek Z.

8/31/2019

I needed a few sinks installed and called Ally Plumbing. They promptly scheduled someone to come out and give an estimate. Chris W was the man they sent and he was awesome. While I ultimately didn't choose Ally due to cost, I have to say Chris gave me a great consultation. He thoroughly answered all of my questions and shared detailed information about his approach. He was patient with me and gracious when I told him I had to keep looking for more quotes to compare. Based on this service I would definitely consider using them in the future.

Luis A.

1/30/2020

Sean and Gino were amazing. Super friendly and profesional, they solved our problem in seconds! I highly recommend their services!

Jess W.

5/25/2019

Additionally, when we asked if we could pay half the balance at the time of inspection and the remaining half when we had installed our appliances to make sure that the rest of the work they had done was succesful since they had created so many problems so far, they refused and threatened to put a lien on our house. Seriously the worst company.

Randy S.

9/25/2020

Had a appointment scheduled for Monday September 28th. Received a call on Friday September 25th asking if they could come out 3 days early. I made arrangements with work to go home early so I could make their 2pm-6pm window and thought I was doing them a solid working with them. I get a call by the technician at 12:30 stating that he will be to my house no later than 2pm. 2:30 rolls around and no technician and no call. I called Ally Plumbing and they tell me the technician decided to fit in another job and he would show after he was done. 3:00 pm rolls around still no technician and no update calls. I called Ally Plumbing again to tell them to forget my appointment and they didn't even know who I was or why I was calling ??? By the looks of all the positive reviews people must be VERY understanding of no shows and no calls. Told the receptionist on the phone to forget about my business and not send the technician. She acted as if she could care less about our loss of business. What's the world coming to now a days. You call to support a business, change your appointment to try and help them out then they act as if they could care less about your business. Wish 0 stars were a option.

Jennie C.

8/23/2019

They called before they arrived they gave me an estimate before work began they finished the job in 5 minutes and reduced the bill

King S.

08/07/2019 12:00:00 SA

Our plan fell through when the Ally Workman announced the cost, typical for this area we guess, but was gracious when we declined to proceed. Good, up front honest plumber.

Brianna O.

05/09/2017 12:00:00 SA

Very fast to set up an appointment and had times available within my window! I hate having to take time off of work for repair calls, so I was really happy they had availability after 4pm.

I'm sad to say I forgot the name of the person they sent over but he was wonderful, talked me through my problem and explained the solution. He even provided me tips and feedback to consider going forward.

I felt comfort in the knowledge he provided me and trusted the results.
Everything has been working since!

I will definitely call them should I encounter any issues in the future!

Bill C.

02/08/2019 12:00:00 SA

Chris and his partner did a great job (again) this year clearing a drain. They made sure they cleaned everything when finished. We are very grateful to the whole Ally team. Thanks. .

Kris K.

1/28/2019

If you have a straight forward plumbing job then do NOT use Ally Plumbing. I have not needed plumbing help for ages and when it came to some straight forward work of adding a refrigerator box and replacing a bathroom pipe I debated to go with plumbing by the hour or a bid. I should have gone with by the hour as it took Ally 45 minutes and I paid $700. Never again will I make that mistake.

For those out there who are debating same question, By hour or by job... if straight forward go with by hour. At least they will break it up into 15 minute increments.

C Z.

7/14/2020

Travis and Rodney are the best - they are super professional and nice. They got the job done nicely & quickly, and the price is very reasonable. Highly recommended!

Liza K.

12/21/2016

I would give them more stars if I could. Seriously, these guys are amazing and helped us tremendously with multiple issues in our new home.
We had ally repipe most of our plumbing, which involved removing a lot of old cast iron piping. We also had a new hot water heater installed and our kitchen piped and set up for a dishwasher. Could not be any happier with the service.
We got a few quotes and the price was extremely competitive and customer service amazing.
Gino was a life saver. He was very quick, communicative, and did great work for us. Very patient, answered all our questions, and always made sure to not hesitate to call him for any issues.

p e.

6/28/2017

I had a great experience with these guys. They were responsive and showed up prepared to do the job. They sent a guy named Karl who was polite, had a positive attitude, and worked quickly. The price he quoted was the price he charged.

Adria S.

1/25/2017

Ally Plumbing was quick to coordinate some fixes on my toilet and garbage disposal between my landlord and me. I'm sure it wasn't the most convenient having my landlord contact them first to process payment and then dealing with me to schedule a time, but they fit me in on the day I requested and showed up within the time frame they promised. They were also super quick with fixing everything. Oh and super polite - they took off their shoes without me asking and were very friendly.

The one downside is that the garbage disposal ended up leaking again when I used it after they left. However, I called Ally and they sent the technician right back within an hour of my call. He seemed sincerely apologetic and fixed it quickly. It's been working great since (it ended up just needing an extra dose of sealant where they put it in, not a faulty product)! I'd definitely use them again. Thanks for your great service!

Susan C.

1/22/2019

I ordered a gas stove and had it installed recently however my stove was not flush with the counters and the installers said that the gas pipe needed to be moved. I requested some referrals from Puget Sound Energy however all three of them were poorly rated. We found Ally Plumbing through Yelp. The Yelp quote request didn't get any response so I called the company a few days later to request a quote. After a few email exchanges, following up when I should expect someone to visit my home, I finally got an appointment on the calendar (from initial phone call January 2, was serviced January 22). I was given a 4 hour window (3-7pm) and a reminder call the day before. I appreciated the late afternoon window since my work day starts at 7am.
Greg called my phone when he was on his way. After looking at the stove's position, he was able to move the stove back against the anti tip bracket, closer to the wall, without moving the gas pipe! The stove installers did not tuck the gas hose neatly behind the stove! Greg showed me that moving the gas pipe would not have helped since the anti-tip bracket of the stove was really preventing the stove from being any closer to the wall. I wish I knew this before calling Ally Plumbing to save Greg a trip, and am thankful for his help. I'll be holding onto his card for any future calls. Thanks again!

Peiran S.

1/17/2019

Drew and Devin came in and quickly fixed the clogged water pipe out of my tankless heater and solved my 5 years problem of not having hot water when radiant heat was on.

Liz C.

12/29/2020

Dale and Tristan are the BEST! My girlfriend and I bought our first home and within the first couple months had a leak that caused a bunch of damage to our new place. Searching for a plumber was daunting but Ally had good reviews so we went for it. We could not be happier with the workmanship from Dale and Tristan!! They were so kind, knowledgeable, COVID compliant, and not only fixed our issue but we even had them do an extra project. Seriously. Dale and Tristan are the best and I could not recommend them more!!!

Hart W.

10/16/2019

My problem turned out to be pretty simple but seemed complicated when I first requested a plumbing quote.
My master bathroom shower quit dispensing water and it turned out to be a broken valve stem. Trevor, the technician sent by Ally Plumbing, was able to diagnose the problem in 5 minutes flat, helped me find the main and secondary water shutoffs in my house by 10 minutes and had replaced the broken valve stem with one he had on hand by 15 minutes.
All the while Trevor used humor to describe the problem and the solution; it also helped we were both from Colorado and had lived in WA for similar amounts of time. And to top it all off he didn't even charge me for the replacement part because it had been left over from a previous project.
Over all, I was extremely satisfied with the overall level of service and highly recommend Ally Plumbing for household plumbing projects.

Wesley N.

12/07/2016 12:00:00 SA

I had a clogged bathtub that wasn't draining. I scheduled Ally Plumbing to come out during the winter season. Even though the appointment was a week out, I decided to go with them because of the great Yelp reviews. They called before they came out and was earlier than scheduled.

First guy that came out, Dexter, was very nice and tried to clear out my bathtub. He wasn't able to, so called for backup.

An hour later, Gino and Chris arrived. They had different equipment and were able to clear the drain within minutes. They were both very nice and friendly. Gino explained why my drain periodically clogs. He told me what the long term solution was. He also gave me advice on how to decrease the likelihood of another clog.

The price for fixing the clog was good. It was a little over 200, which seemed quite reasonable. Mention the Yelp deal for $40 off if it is available.

Highly recommended!

Bernie H.

5/21/2019

Gino and Dylan got to the appt early and waited. They called me telling that they were ahead of schedule and would be at my home a little early. I told them that I didn't expect them to be early and that I would be there by 4pm as my appt was scheduled between 4-8pm. They said it's okay they'll wait. They entered my house leaving their shoes at the door to not dirty my floors. Anyway, they checked my clogged up sink and gave me an immediate quote. Fixed the sink in one minute (not kidding). I'm so happy!! These guys are they best!!! Very respectful and cordial. Highly recommend this duo!! Oh yeah, I got the Yelp deal where they take off $40!

Rizwan A.

9/30/2020

Our appointment was cancelled 40 mins after the start time with no explanation. Nobody followed up to reschedule or explain what happened. Our tenant, who had rescheduled all his clients to accommodate this appointment, now has to do it all over again for a different day. If you are in the plumbing business, you should know better than to delay the repairs for a water leak that too abruptly and without offering a backup.

Michael D.

8/25/2017

I had Ally come out and look at my sewer line. They were honest, offered affordable quotes, and they won't rip you off.

Beacon Plumbing looked at the line a day earlier, and they insisted I replace my sewer line for $25,000 (they also way overcharged for other work too...). The guys from Ally looked at the scope video that Beacon made and told me that the sewer line was fine! Ally came out and saved me from a ton of frivolous spending.

Ally didn't even charge me for their time. They just earned themselves a recurring customer.

Moran E.

5/18/2020

These guys did a really bad job for me. I brought them in for roughing in all of my house for a remodel. They won't come out for trim. And guess what, I have a bunch of problems with the plumbing they put in. I would never hire these guys. They will come in with a lead named Adam, Who knows what he's doing, but leaves the job site at the mercy of a bunch of weed smoking kids.

Tessa T.

08/04/2019 12:00:00 SA

Gino and Shawn were great! They get the job done fast and also provide some tips to prevent the issue. Highly recommended.

Catherine F.

12/02/2020 12:00:00 SA

Beware! We believe that the positive reviews are fake. Please consider our abysmal experience with Ally Plumbing: We had a problem with a toilet that ran intermittently because of an aging plunger. Ally sent a plumber who advised us that we should replace the entire toilet. We agreed because he pointed out that it was about 17 years old and the caulking around the base had complete worn down.

In retrospect, he could have simply redone the caulking and replaced the plunger. Instead, we respected his advice and coughed up about $800 for a toilet that was CHEAPER and SMALLER than our original Kohler toilet. Within a day, we noticed that the running of the water had returned. However, it was more frequent than BEFORE we hired Ally. We contacted Ally, and they indicated that the soonest that someone could come back was in about 2 weeks. Moreover, they wanted to have someone come at 7 AM on the day after Thanksgiving. I explained that this was unacceptable. They modified their proposed time to 9 AM. When a different plumber came instead (the scheduler claimed that they wanted to have the same tech come out because he knew our plumbing issues best, we were surprised. Regardless, that plumber looked around the toilet and pulled out a thick decal underneath the plunger. The 1st Ally plumber FAILED to remove that when he installed the new, inferior toilet. We are going to file a report with the AG's office. Deceptive & unfair consumer practices abound.

Laura J.

11/01/2016 12:00:00 SA

Chris and Chris came through at 4:30 pm on a Tuesday and were incredibly polite, curteous, and informative. They did what ended up being a super easy fix, but during that time they answered all 10 billion or so questions my husband and I had about hypothetical plumbing issues and what we might do about them.

We are indebted to Chris and Chris for their knowledge and patience. You will want to go with Ally Plumbing!

Geir R.

1/16/2020

We called Ally because they were recommended to us by another plumber who couldn't do the job we needed. Ally is great and we are glad we called them. They have done two jobs for us now.

We had a leaking pipe into our basement from our toilet. It was a complicated job to repair and they did an excellent job. They took the time to analyze what needed to be done, to explain it to us and to give us a fair quote to do the work.

Our second job had to do with leaking faucets in our tub....yes, we have an older home. Because of the age of the faucets, they had to special order the replacement parts. Again, they talked to us about the work and what it would cost. They came back when they said they would and fixed the problem. Thank you Travis.

Megan P.

05/07/2019 12:00:00 SA

Christopher was on time, called when he was in his was and very friendly and up front about my leaking disposal needing replacement since the seal was warped and they don't sell replacements. Was also very apologetic about not being able to fix my bathtub drain plugs and gave a great alternative recommendation.

L W.

5/14/2020

Showed up at 7:30 AM without any heads up. Wasn't anyone living there. The guys waited by going to breakfast. Weren't friendly and I never got my estimate. They called to find out how it went. I told them and the rep didn't have much to say. Price was stupid when I finally got it. Almost $3000 for two hours worth of work. The plumber I hired got it done that quick. I'm not stupid about mechanical but they treated me like I was. Not worth the call

N L.

10/24/2016

Gino and Chris were ahhhmaayyyyzing!!!!! Our water heater broke on Sunday. I found Ally via Yelp. I called and left a message. I was contacted by Andrew. He walked us through shutting off the water and draining the tank. He then scheduled us for a replacement for Monday. I was told they would be at my home between 4 and 7.

To my surprise Gino and Chris arrived at my front door at 4:08pm. They were two of the nicest guys! Super professional and apologetic about the cost (it wasn't their fault our house is old). They replaced our two water heaters and cleaned up in three hours. I will be using Ally for all of my plumbing needs. Thank you Gino and Chris for doing such a great job!

Simon K.

2/28/2017

Gino and Chris did an excellent job on fixing my clogged kitchen sink. I called Chris on the day that the clogging began, which was a Sunday evening. Chris then sent Joe to check out the sink. Joe told me beforehand that the snake may not work if it's heavy grease and may need Gino to fix with hydrojet. Gino came the next morning and got it all cleared. Their price is very reasonable, fast response, efficient and great quality work. I'd highly recommend.

J S.

06/10/2020 12:00:00 SA

I called up Ally for a backup sump pump install. They were prompt about responding and coming out. And that's about it. No estimates were ever sent. Never heard from them again. I wish that if you are not interested in working on my project, then just be upfront about it and tell me.

Brian K.

4/16/2019

Christopher was very helpful and fast. He got our kitchen sink back up and running and gave us great customer service.

Patrick K.

6/14/2019

Absolutely horrible customer experience. Ally installed a sewer clean-out, but failed to properly water-jet the sewer. I had raw sewage seeping into my basement on Easter weekend. Ally's after hours refused to help me or my wife. They were extremely unprofessional and rude. They actually hung up on me.

The plumbers are nice but they don't really know how to troubleshoot. Basically they just take a guess and hope for the best.

Since then I spoke with the manager and they reimbursed me for the other plumbers bill, but they have lost my trust. It took 5 visits from them to fix a sewer pipe when it should have been one or two.

I did some research on BBB and they have been recently been caught with several violations.

Steven J.

01/08/2019 12:00:00 SA

We competitively bid out our whole house re-plumbing to several local plumbers including Ally. Ally's bid was price competitive and they spent a good amount of time working through questions I had and options I had not considered. Ultimately Ally's understanding of my request and ability to handle the entire job from the street water main to new water supply pipes and new drains won them the job.

We spent quite some time with the rough in plumbing crew, Dale and Jimmy, and they were courteous, cleaned up the job site everyday and were great about asking preferences for some items I was concerned about. They also took the time to make sure we had at least a sink and toilet to use every night. While we were unable to have the main water line drilled due to adjacent utilities, Chistopher, was able to provide an alternative (hand trenching) to get the main water line to the new location we requested. We also had them install a new Navien instant gas hot water heater which we will enjoy for many years to come. Overall their plumbers were all very knowledge and it showed in the quality of their work.

As with any large job there were small scheduling issues, questions I had about how things were done, and concerns about the upcoming Christmas holiday and family coming. Andrew, the owner of Ally, assured me the job would be completed on time, sent out additional help, and even walked the job site with me to address my concerns and make sure our family was taken care of. The job was completed on time and on budget which I am thrilled about. I very much appreciate the time Ally took to take care of an important investment in our house and our family's comfort and would recommend Ally for anyone looking for an honest plumber.

Sean H.

04/06/2017 12:00:00 SA

I have a bathtub that did not drained properly. The issue had been occurring for the past month. I have tried using the usual Drano as well as snaking it myself but was not successful. At this point, I needed to call in the professionals as the clog seemed pretty deep down. I did a search on Yelp and Ally Plumbing came up. I called them and they were able to send Gino out the next day.

Gino was very accommodating to our schedule and was able to come earlier than the scheduled appointment. He used a power snake the first time around but the cord wasn't long enough. I was worried it was a corrosive pipe or something major since his snake couldn't reach the blockage. He then used this industrial pressure gun and that did the trick! What a relief!

Pricewise, with the discount Ally Plumbing is currently offering, the job was comparative to the other plumbing companies I reached out to but Gino's service and professionalism stood out. I would definitely use him again.

A happy home owner again :)

Thomas T.

8/20/2019

K and Shawn from Ally and Premier Plumbing (Same ownership) came to fix a shower in my rental townhouse in Seattle. They were:
*knowledgeable and professional
*courteous and quick
* K tried to save me the $250 fixed fee for coming out by advising me that the Moen shower has a lifetime warranty on the parts and I could probably fix the problem myself by asking Moen to send me a new part for adjusting the temp of the shower. This approach is refreshing and definitely unheard of in my years of dealing with handymen and plumbers!

I told them to go ahead and fix the problem as I didn't have the time to wait for the new part to arrive and the tenants could not wait that long for a proper shower.

It was nice of them to tell me that I had a cheaper option and I will remember the next time when the same issue happens.

In addition to fixing the shower properly, they also quickly troubleshooted my kitchen disposal (a simple reset button problem) and tightened my kitchen faucet handle at no additional charge.

K is from Samoa. Shawn is from The island of Hawaii and an Iraqi and Afghanistan war veteran - three different tours of duty! I am always happy to know that employers are giving our returned veterans an opportunity in a meaningful employment! I would definitely think of Ally and Premier Plumbing first the next time I have a need in this area.

An N.

10/24/2018

Called Ally Plumbing for some work and they were able to come same day and within and hour. They were able to accommodate our immediate need compared to 2 other places that I called, the earliest they could support was Friday. Our field servicer was Shawn, he was friendly and efficient!! Most importantly, Shawn got it fixed and it was same day!

Bill R.

10/27/2020

I was very happy with the Ally plumbing. He did a very professional job in a short amount of time and the cost was very reasonable. I would hardly recommend using Ally plumbing for your plumbing needs. If I ever need another plumber I will be calling for their services again.

Joe B.

5/25/2017

Gino came to my house this morning to check out a weird leak in my bathroom. The leak had been worrying me for months. I was amazed at how quickly he identified the problem. Turns out the toilet had been sealed incorrectly and it was leaking into the floor (between the concrete and vinyl). He said he has seen it before and knew exactly how to fix it. He took the time to check out the other bathrooms in my house to see if they had similar issues.

Gino was courteous and professional. I will definitely call Ally next time I need a plumber!

Ramon C.

5/29/2018

I reached out to Ally regarding my water pressure problem, and to explore the possibility of replacing my water heater with a 50 gallon tank or go tankless. I want commence with what they did right, and transition into what they did wrong. As a business with over 100, 5-Star reviews, I want to make sure I am fair to them. That being said, I am disappointed when it comes to interacting with their staff.

The positive - the technician seemed knowledgable and was able to diagnose the problem. I had my water pressure issue resolved in less than 30 min after arrival. That concludes my positive experience.

The negative - everything that followed my water pressure problem resolved was a frustrating experience. The biggest issue is the communication between their staff and I. When the technician was in my home, we asked for an itemized bill/receipt for the work performed. In addition, I made it crystal clear I was going to replace my tank with, either a 50-gallon, or a tankless water heater. The technician preceded to explain his opinion on the two tank types and he also mentioned I would need to upgrade my electrical requirements in my unit if I wanted to go tankless - fair enough. Here is where the communication became non-existent...

I never got an itemized receipt. Second, the technician said he would provide me a quote for a 50 gallon tank as well as a tankless - I never received the quote. And no, its not in my junk folder. I also asked the technician to include notes and what I need to convey to the electrician so I can upgrade the electrical system in my unit. I never received that either. I am not an electrician and I wanted to ensure I knew what to say to the electrician. I also received a call from one of their staff to see if I had any questions on the quote and to see where I stood as far as moving forward - fair enough. The problem is I still dont have the quote. I asked the rep to give me time to review the quote once sent and to give me a call on Tuesday after Memorial Day so we could discuss further. It is now Tuesday 557pm I still dont have the quote and the representative did not call me back, as promised.

Furthermore, the reason I am rating Ally a 3 stars (if it was possible to do 2.5, I would) only because how you communicate with a client goes hand in hand with the level of service and support you provide. The communication or lack thereof was
horrible at best.

Lastly, people looking to purchase a a product or service are usually either trying to put out a fire, or looking to improve their existing conditions. I am not in this industry but I do posses logic. I would imagine most consumers are looking to put out a fire, being as most people needing a water heater usually need one sooner than later. For this reason and others I am surprised that a company with 100+ 5 star reviews is so lacksidasical about communicating and following through with a client. I am ready to move forward with a purchase (easy sale for them) but they are missing the boat over not following up. That just sounds crazy to me. Thankfully, they are not the only player in town and I spoke with a company that was very professional and thorough during my initial discussions with them today.

I would make it a point to follow through with your statements you make to a client to ensure you dont miss out on another sale. Perhaps you have enough business to afford to let a sale go, here and there. If that is the case, good for you, I guess.

Joyce L.

1/23/2019

I found Ally Plumbing via ZesBro Plumbing through Yelp. I called them because I had a toilet leak. Even if I was annoyed with the leak, I was glad to have called Ally Plumbing. I had a positive experience from the time I was inquiring about plumbing services to the completion of the project. Ally Plumbing seem to be a company who cares to listen well, responds well, is polite, and have a healthy pride for their work. A big shout out for Devin and Gino who fixed my leaking toilet and replaced new toilets for the rest of the house. They were very professional and very customer-focused. They arrived on time, was pleasant and did their work thoughtfully. Highly recommended.

M. K.

11/16/2016

I am sneakily writing this Yelp review while I am at work. That is how stellar the service was.

Gino is the BEST. Period.

So here is the dramatic story of my project. Basically, I wanted to re-plumb the entire house. I had told Gino that we would handle the permitting, and so he came and did the work. Then the city inspector put a stop to everything, because I had dropped the ball on getting the correct permits. Gino ended up having to come back over multiple times to deal with things that had pretty much been my fault (and he had to come back at odd hours at times). But he did anyway, and he was so nice and helpful all the way through until the end.

Aside from the above-and-beyond service, the work itself was perfectly done. Clean, no leaking, sturdy plumbing.

I wish I knew a ton of people who need plumbing work, just so that I could refer Gino!

Michael T.

10/18/2019

Needed to fix leaky, replace shower drain, and install garbage disposal.

Travis came out and was able to fix toilet then and there and provided estimates for other things. Prices reasonable! He also answered all my other questions about my water heater and other plumbing fixtures and didn't oversell me on anything unnecessary he thought I could do myself.

Kae R.

1/23/2019

Ally Plumbing is great! I realized I needed an appointment to have someone look at my dishwasher in my rental urgently Sunday night and requested a bid on Yelp and heard back within the hour. On the day of the appointment, Devon and Drew were here on the dot of the scheduled time. They were very courteous, insisting to cover their shoes with covers. When they were assessing the issue, they explained what they suspected, and then walked me through the costs. They were able to fix the issue within 30 minutes. I had another issue with with the water dispenser on the fridge, which they checked out for free and had some suggestions on what they suspect the issue is. So happy to have gone with Ally Plumbing, they'll be my go to for any future plumbing needs!

Craig F.

4/20/2019

Each time I scheduled with them, they either missed or miscommunicated the time. The first time I was told the window was 1-5. I got a text message from them at 11:48 am saying that their Field Worker was at my house already. I talked to him on the phone and he said I needed to get someone else to take a look anyway so that was ok. I just chalked this up to a miscommunication.

But it happened again. For the appointment scheduled today, I was told the window was 4-7. I called the after hours number at a little before 7 to see if they were still on their way and he called back and said the person got held up at the previous job but will be on his way. 5+ hours after coming home from work early, again--I was still waiting with not even a call to say, Sorry, but we couldn't make it. Eventually the guy got out at like 9pm and gave me an estimate. He had some really lame excuse blaming someone else about that.

Naive as I am in these matters and in a hurry to plug a massive leak, I just scheduled the work. Since the leak they found was under my neighbor's concrete driveway, I asked for them to repair that and I assumed the understanding would be it was to be repaired at or better than the present condition. Well, they fixed the leak (for which I found later was an astronomical number) and charged me for awful concrete work. I called someone in management over there about how the concrete work would need to be done. He said he would refund me labor but not cost of materials, which for a small patch still came out to $100? This was a learning experience for me as a first-time homeowner. I don't trust any type of contractor anymore. I will get multiple estimates and I will not tolerate my wasted time or bad work. I especially don't trust or recommend Ally or any of their high ratings.

Danielle D.

10/10/2019 12:00:00 SA

I have never written a review on Yelp or Angie's list despite receiving some bad service, but this experience motivated me to change my policy.

I scheduled an appointment over a week ago when I was called yesterday, less than 24-hours before the appointment and told it would be moved to later in the day on Thursday. I explained to Ally Plumbing that I have already turned down clients for Thursday morning and I cannot cancel the rest of my own clients less than 24-hours before to make way for their lack of planning.

I was assured that all was good and that the plumber would come to my house FIRST part of Thursday morning.

Not! Just like they said would happen when they tried to rearrange yesterday, and gave me a bogus promise that they would show up early, I got called an hour and 20 minutes before 11am and told they would only make it to my house at 10:50am.

This is the last 10 minutes of the 4-hour window from 7am - 11am and again, the service would run into the afternoon.

Thus, putting me in the position again of choosing to cancel all my clients in the afternoon and losing that revenue due to their mismanagement if I chose to use their service. This time, however, with same day notice.

As I was discussing with the plumber my upset, I experienced additionally being interrupted by him and then yelled at how he would like to fix the problem. And, that if I would just stop talking, he could get to fixing it!

How? Turning back time??

When I let him know the idea of fixing it today was not possible, I then got a nasty apology from him.

Additionally, I spoke with the office manager and she was not able to hear that I was told he would arrive the first part of the morning, instead she kept reiterating that their policy is that the plumber can arrive anytime within the four hour window even if it's in the last 5 minutes despite anything else that is told to you.

Thought I would pass the word along regarding their business practices in case this is concerning to anyone else.

Gordon D.

12/25/2018

Christopher came right on time. Very personable guy. Very efficient. Not cheap. Replaced a leaking disposal. In and out in about 40 minutes. Helpful information about water heaters, especially tankless ones. Will go to them first when I need to replace our water heater.

Jason M.

6/21/2016

Ally saves the day. We were using our home warranty through American home Shield, which by the way is a company I would not recommend.
They sent another company before we had Ally and it was a nightmare. Thank goodness we were able to switch and have Ally plumbing come out and take care of the work. They were fast courteous and did great work. We will certainly be using them for all of our plumbing needs moving forward! I would highly recommend them to everyone.

ivan b.

9/27/2016

Thanks Gino!
You called to warn us when you'd be there, you arrived at the time you said you would.
You explained why our bathtub was stuck, fixed it and showed me how to avoig it in the future.
The price was as advertised, with smiles and friendlyness as bonuses.
I recommend your service.

Solmaz S.

9/26/2020

Professional, responsive, competent, and fair prices. The whole team was great from the outside crew to the interior crew. A special shoutout to Geno and Chris and their teams.

Amy M.

6/25/2019

We had water leaking from our toilet to the ceiling below. I looked up plumbers on Yelp and Ally Plumbing came up with 4.5 out of 5 stars.
I was scheduled for the next morning and Christopher came out right in the time window they gave.
He was very kind and comfortable to have in our house. The issue was fixed in less than an hour and was expertly done.
Ally Plumbing has stood up to the reviews and if there are any other plumbing services needed we will definitely be calling them again.

Jane J.

3/17/2017

Let me first start off by saying I'm always afraid when it comes to hiring plumbers or mechanics. I'm not an expert at any of that and always looking for someone that I can trust to do a good job and not rip me off. So when my bathtub starting backing up I had to make a call.

Ally Plumbings Yelp reviews intrigued me and decided to call them along with a few other companies. Their office was helpful in scheduling me in. They didn't give me an estimate over the phone like the other companies but that's ok because they didn't charge me when they came out to look at my tub.

Joe came out and quickly found the issue and gave me a reasonable price for the fix. He had everything he needed to fix my tub. He was fast and cleaned up after the work was done. And like other Yelpers I mentioned that I'm a Yelp reviewer and he gave me a discount. I love discounts and found a plumbing company that I can trust. Thank You Ally!

G W.

9/21/2020

Water boiler of 8 years had suddenly dropped out. I checked and found that the pilot light did not remain on, despite following all the manufacturer's trouble shooting instructions. Ally plumbing was fantastic. They could not come by right away (only after 1 1/2 days) but I had had good service experiences with them in the past so I asked them to take care of this problem now, too. I also picked them since they suggested taking a look at the boiler first and then deciding what to do, whereas two other companies had told me upfront that I will need to replace the water boiler no matter what - with a price tag $1500+ (no, thank you!)
Ally Plumbing came, checked the boiler including the controller, cleaned the inlet sensor which is hidden underneath the boiler. After that, he lit the pilot light and it stayed on, and the boiler came back to life. Took him 20 minutes, and that was that. Saved me $1400 at least. In addition, they were polite and very professional. Two thumbs up.

Tobi W.

01/09/2019 12:00:00 SA

Last night, I noticed an issue with my water heater. I needed it fixed fast because I have someone moving in in less than a week. I sent out a message/quote request through yelp around 11pm. Ally plumbing got back to me around 6am and got a technician out to us by noon the same day. Their tech, Shawn, was super helpful and knowledgeable. He was very patient with us (a couple of new homeowners who know almost nothing). It was a great experience. We will for sure go through Ally Plumbing again for any future issues.

Karen L.

9/18/2020

I hired Ally plumbing to install a WPR valve and two new toilets. The gentlemen who installed them were fast, effecient and friendly. They did an excellent job and I will hire Ally Plumbing again and highly recommend them to my family and friends!

Diogo T.

7/18/2016

They came to my home for a project bid. After the conversation I had with the technician, he said a couple of options I would need in each case and how much it would cost.
What I really liked about them was their transparency in what they were suggested. Some providers are pretty deceptive and try to upsell everything, but not Ally Plumbing.

At the end, they said I don't need a lot of work, just some small fixes here and there. I had to speak up about their honesty. Really appreciated.

I told them I plan to do a major remodel in my kitchen and bath and they said: well, if you're gonna do all that, it's better to hold up and do it while you are remodeling. I saved money on this. Thanks!

Hanny K.

12/27/2018

My sump pump needed replacing after a number of tests to diagnose the issue. Chris was extremely knowledgeable and hilarious. He was very honest with me throughout the process and provided amazing customer service.

Meghann G.

04/04/2018 12:00:00 SA

Update: The owner personally called me to apologize and hear my feedback, and as said below, they refunded my money easily. Hard to know, but we may have had a one off issue.

++++++
Original Review

I can't speak to plumbing, but I would not use Ally for a sewer issue. We had three issues. First, they sent us a video that was not our house, when I called them on it they were unable to produce a video for our house. Second, they misdiagnosed the issue that was causing our sewer blockage. And third, finally, they marked the wrong spot to excavate. If we had paid them to do the work ultimately they would have dig up the wrong part of our yard. The only reason they get two stars is that they immediately refunded my money when I asked. Sewer was not the expertise of the team that came to my house

John S.

12/11/2018 12:00:00 SA

We have had a heat and air issue all summer had another company out multiple times with no luck on repairing properly. Ally had to come out twice seems to be fixed properly now the other company didnt wire in the condensation pump properly.

Alykhan S.

05/07/2019 12:00:00 SA

Gino and Dylan were awesome. They came on time and were very polite and courteous. They took off their shoes without asking - huge plus in my books. They diagnosed the problem quickly - and actually told me a free way to fix the issue via the manufacturer. They spent nearly thirty minutes and didn't even charge me. They even called the manufacturer and had the part I needed shipped to me for free. Will ONE HUNDRED PERCENT use these guys next time I have an issue. Thanks Gino and Dylan!

Aron S.

04/12/2016 12:00:00 SA

I initially book their service via Amazon for $425 for water placement service. However, it costed me a total of $825. When they came to my home, they told me that additional $400 needed to be added on top of $425 because of the following reasons:

1. The water replacement service only covers installation and does not cover replacement and disposal of old water heater
2. The door to access the water heater is hard to take out.
3. The pipe installed by the previous plumber needs to be corrected.

The first two points are just unacceptable. I raised my concerns to Andrew, one of the owners of the business. We were able to reach a consensus on the fair price of the work.

I am happy that Andrew and I were able to talk this through. I like the end-to-end custom experience of Ally plumbing.

Cathleen S.

8/29/2020

Greg arrived on time and quickly assessed our dying water heater. He also pointed out some small problems that could have become disastrous if not corrected now. Gave an estimate and once I approved he went to work. Within 4 hours there was a new, safe, functioning water heater unit with new connections and a replaced failing water shutoff valve. I feel it was well worth the money paid and I should be good-to-go for a long time. Would call Ally again.

Jay C.

11/26/2018

Scheduled a free estimate to repair a running toilet. 2 technicians stopped by to assess the situation and arrived while another plumber was doing an estimate. Found out the issue was due to the fill line not being attached to the plastic adapter in the fill valve that was siphoning water. No charge for the assessment. Thanks!

Chris M.

11/16/2016

Used these guys to install a problematic garbage disposal. They came in about 100 bucks under everyone else's estimates and did a great job. I was missing a necessary part and the guy offered to come back another day to finish up once I got said part. I got the part and he came back and had the project done in no time.

Worth every penny! I want to especially thank the guy who did the work, Geno. He was very friendly and didnt mind my near constant questions about the work and was a gamer so chatting with a fellow gamer was awesome!!

I will use these guys everytime!

Amer H.

1/17/2019

I had an issue with my kitchen disposal unit getting backed up and leaking. Drew and Devon came in and made quick work of the problem to have it up and running very quickly!

Pat D.

10/06/2016 12:00:00 SA

I can highly recommend Ally Plumbing and especially Carl who came out to fix two toilets at my home.

He was the most friendly and knowledgeable plumber I have met in my 40 years of managing rental properties. He was absolutely terrific and did the job quickly and efficiently.

A very good experience and I would call them and ask for Carl anytime I need work done.

It is especially nice to find an honest company.

Thank you Carl and Ally Plumbing.

Tian L.

8/22/2019

Gino helped us installed a gas tankless water heater. He was fast and worked very effectively. He even helped us relocate our electric plugin and save our cost to hire a electrician doing so. He is very nice, polite and easy to work with. Thank you l, Gino, for your hard work.

Seung K.

10/10/2018 12:00:00 SA

Used this company twice. Worked out awesome each time and had the same technician each time. Sean was the technician and he was super friendly and helpful. We moved into a new house and they are listed as a preferred vendor for the home warranty service we use. I really love the service received as it was easy to schedule, and the installation was smooth. They are now saved as my go to plumbers for our new house. I had the hardest time finding a reliable plumber who would actually come to give us a quote of anything but these guys are on point. Thank you!!!

Paul A.

08/05/2016 12:00:00 SA

Ally is a bunch of great people. Jon was great to work with, and he helped to select a water heater that would work best for my use case. These guys were worth every penny and I'd hire them again for any other plumbing work I needed.

They came in for their initial appointment to do a quote. I told them my use case (houseshare, 5 people). They recommended upgrading from a 40 gallon tank to a 50 gallon tank with a thermostatic valve to get more hot water in there. They also recommended a wifi water heater so that I could monitor it while I was out of town or traveling.

The quote was well within range. I bought, and I was impressed at their speed of service and workmanship. Their knowledge of plumbing really helped me out, as I didn't even know that these technologies existed until they mentioned it.

Aaron W.

09/06/2017 12:00:00 SA

I decided to go with a local plumbing outfit when my new house sprung a leak from a faulty job done during the flip. Everyone I spoke with was friendly and professional. Reasonable rates. So far, the work looks good. These folks did everything they could to fit me in so I wouldn't be without water for long. Thank you!

Would have been a perfect 5 star if my first call at 6:30 am had been more productive. 24/7 on-call is rough. I called back when the office opened and was immediately put on the schedule.

Olivia B.

8/16/2019

We had a kitchen faucet replaced along with installation of our water filtration system. Chris came for an initial consult and bid. He was very respectful, kind and knowledgeable. When we were ready for the installation a couple of weeks later, we were able to make a same day appointment! Chris and his partner came to our house just a few hours after we called to set up an appointment, which was awesome so I didn't have to take an additional day off work. Chris was on time, efficient and did an excellent job. Great customer service!

James C.

8/13/2019

I was planning to install a valve for the bathroom water pipe. The plumber showed up on time and quickly figured out there is actually a valve control downstairs. He didn't charge anything.

Jason B.

08/11/2019 12:00:00 SA

Came home to water heater failure water leaking from unit. Thought I was covered by my home warranty(American Home Shield) contract states water heater covered: all components and parts. They contacted Ally Plumbing a technician came out said my out of pocket would be 1600.00 for modification to install water heater. My home is only 12 yrs old and up to code. Called Ahs they offered 345.00 cash out offer -125.00 service fee payout of 210.00. So much for peace of mind with American Home Shield Warranty.

Jeremy H.

3/18/2019

I want to give a shout out to Christopher and his partner (Ron?) who came out today and helped us out with our old dishwasher. They did a great job and were extremely friendly, as well. Top notch customer service from these two--we will definitely call Ally again when we need plumbing.

James S.

6/13/2016

Tyler from Ally Plumbing was able to locate a leak that others could not. The leak was located in the ceiling of my first floor. Tyler was able to fix the leak very fast. Very professional with great customer service. Also he arrived at the beginning of the scheduled time frame.

JMS Olympia

Ken F.

04/08/2016 12:00:00 SA

I got Ally Plumbing's name through Amazon. It was very easy to schedule and I saw that reviews were great for this company. I had high hopes and they certainly were met. Gino came out to go over a list of items I wanted fixed from a recent remodel. Unlike other plumbers I've used before he was extremely nice, patient and helpful. Instead of tearing my bathroom apart and charging a lot of money he respectfully told me I needed a tile guy to fix most of my problems. He also showed me how to fix problems I was having with my sinks.

He was in and out in ten minutes and now I know that I will use this company for all my plumbing needs. Great experience!! Thanks.

Ashlie P.

1/14/2020

Ally has terrible customer service and does not care at all about their customers. I wanted 3 days for them to come fix my sink and then got a call that the local specialist couldn't come for 2 more days due to his van having issues. They could not send another person for some reason and didn't give a crap about my issue. Will never use them again

L T.

8/20/2018

I called Ally Plumbing on 8/15 to fix a kitchen faucet issue I had. They accommodated my work schedule and set me up with an appointment on 8/20 at 7 AM making sure I was the first appointment of the day.

Overall the experience was fantastic. I worked with Christopher and he was very timely and professional about the situation. He talked me through the charges and what the fix would be without skimping out on any important details. Even though it was so early in the morning his cheerful personality was a pleasure to work with and I would gladly call and request for Christopher again. He gave me a free diagnostic of the problem and suggestions on how to fix the issue. The whole process was extremely quick and fluid so I am very happy.

Highly recommend Ally Plumbing as I had such a great experience working with them and experienced no problems. The whole process from start to finish was straight forward and stress free.

Barry S.

7/31/2019

This is my first ever review (so in my case) the service and price has to be outstanding for me to take the time to write a review.

I have used Ally Plumbing twice and the guys that came by (Gino, Shawn, & Travis) went above and beyond to fix drain issues with my kitchen & bathroom sink as well as the shower drain.
They fixed everything very quickly in a professional manner and the cost definitely beats the other competitors handily as I did shop around to check pricing.

I strongly recommend this company!

Barry

Lynn J.

3/14/2018

Jeremy came out to check my water heater since it was making a noise. Diagnosed probably due to high water pressure, otherwise all was good. No charge! I will definitely call them again for any plumbing needs!

A G.

7/18/2019

Gino and Shawn are the BEST! Had my leaking garbage disposal removed and replaced in about 30 minuntes. But the biggest thing to me was they were on time, courteous and professional!! We'll definitely be calling them back for some of our larger non-emegency jobs. Thanks again gentlemen. And a big Thank You to the ladies behind the scenes too!

-Annette Gramlich

Megan N.

08/03/2016 12:00:00 SA

Great service from Gino and Chris! Super nice guys and clearly know their stuff.

The initial conversation and quote was great.

We did struggle a bit when we actually wanted to schedule the work (promise to call back, didn't- twice) but in the end, I'm really glad that we went with them.

Alexia R.

11/13/2018

Gino and Shawn did an amazing job on my natural gas plumbing. They were able to come out pretty soon after we found the problem and worked in a really tight and awkward location. Additionally, they identified that the root cause of the leak was that the pipe was unsupported and put stress on the joints, so they didn't just replace the joints, they reconfigured the pipe to rest against a surface for support.

Joe M.

11/11/2016 12:00:00 SA

Called dispatch and they sent out Gino same day after some juggling on their end.

Very professional team, he was able to quickly fix the issue at my home. Rates were about what I expected.

Rick C.

8/27/2020

Ally plumber Greg came pretty late tonight, after 7 to clear a kitchen sink clog. He couldn't get it from the clean out under the sink and we had to open up a wall in the garage to access the lower clean out which had been covered over in a remodel several years ago. He did a good job of accessing it with minimal tear out and cleared the clog. But then the fun started. The pipe was leaking at a fitting just below the clean out. By now it was after 9 but he stayed, had to take out more sheet rock to gain access, but cut out the section that was leaking and replaced it including a new clean out that is more accessible and was finished by 10pm. Greg was fast, efficient, professional, and friendly. He'd been working since 6:30 am! At one point we thought we'd be without a kitchen sink for a while longer but 45 minutes later, we were back in business. Thanks Greg for getting everything done so quickly and professionally even though it was late.

Linh N.

11/11/2015 12:00:00 SA

I called Ally Plumbing after I had a large company come out and tell me it would cost $600 to replace my garbage disposal. Ally Plumbing came out, found the problem and repaired it for about $100 total. These guys will officially be my new plumbing company. They were honest, professional and did an excellent job!

Nyuki S.

03/03/2020 12:00:00 SA

Our kitchen plumbing was backed up, and Travis and Armando came immediately and cleared it up for us plus gave us pointers on how to maintain things. Very honest and quick service plus free estimates. Highly recommended!

Nicole H.

9/30/2018

I reached out to Ally to get an estimate on a home we were purchasing. They were super easy to work with, sent someone to my home inspection and ironically- also knew HVAC so was able to give us advice on our furnace chimney as well! They didn't try to sell us on anything and it felt like a friend giving advice. Once we are ready to do the plumbing work- we know who we will call!

Ezgi M.

7/22/2018

It was a roller-coaster ride with these guys. The initial impression was very good, they were on top of our complete plumbing update but things went downhill very quickly. We had to call them again for almost everything they did to have them fix it. They 'did' the job we discussed without any consideration for the rest of the project and they used shortcuts for things you want to have properly done. Unfortunately, our experience was very technician-dependent, too. Some guys were very communicative and did a decent job but most of them just did something and disappeared. The office was somewhat useful but not easy to work with. Finally, we gave up and called another plumber to fix our newly installed but leaking shower fixtures. Plumbing is a very stressful, messy job. I cannot say they made things easier.

Update: The owner, Andrew, reached out and very interested in our experience. He listened carefully and was very understanding. I was expecting him to make excuses but instead, he said he would try to find out what went wrong and correct it. It was a refreshing customer service experience. He then sent someone quickly when we had a problem with our water heater (which they installed). I am convinced to give them another shot and increasing my rating.

K C.

6/25/2020

Ally pluming was great - we called them because of a toilet leak. Christopher came out then next day and replaced the toilet. He also fixed a plumbing issue with the current configuration. He was very friendly and professional, as well as efficient. He offered to help with another toilet when I mentioned it needed to be replaced, but was not pushy about selling additional services. I'll definitely give them a call when I'm ready to get it repaired... Thanks Christopher!

Ryan H.

9/19/2018

Chris was fast and knew exactly how to fix two leaky pipes under my kitchen sink, in less than half an hour. I will do business with these guys again. Thanks a lot!

Angela S.

5/16/2019

Stressful day made better by Ally! Too much in the garbage disposal led to disaster. Christopher and Dylan showed up same day and knew exactly what to do. I appreciated Christopher's explanation of what they were going to do and once completed, what they actually did to get things flowing again. I will definitely use Ally in the future if the need arises and highly recommend them if you're looking for a quality repair.

Jin Y.

05/10/2019 12:00:00 SA

If there is a 6 star, I will give Davin a 6 star.

He always comes on time, with detailed explanation of the current situation and what's the best choice for me. He resolves my static water pressure issue by replacing a PRV and also installed a new water heater for me. In the last minute, he kindly noticed me how to claim my unit to Rheem so I would have manufacture 6-year warranty.

Very helpful guy with great patience to a new homeowner. Definitely recommend him!

Nir S.

02/04/2016 12:00:00 SA

We had a water break in our house this morning and I contact Ally Plumbing. Chris and Andrew were extremely helpful instructing me on the phone what can be done and working to clam us down while there looked for an available pro to come and help.
I would highly recommend Ally Plumbing

Jenny N.

11/28/2018

I had Ally Plumbing help out with a leaky pipe almost 6 months ago. The service I received was amazing, such cool/chill people who are straightforward/honest and explain everything thoroughly. I have had no issues since and will definitely use them going forward for all my plumbing needs.

Danger C.

04/06/2018 12:00:00 SA

I needed to have some repair work for a few issues that I was having in my bathroom. Apparently this was an easy fix. The guy who showed up was amazing. Best student ever. He was able to quickly repair the pipe system that I had underneath my sink. And he was able to make sure that everything is functioning properly. Everything was done exceptionally well I will definitely call these guys again.

Tom R.

7/30/2020

We had a mixer valve issue. The first guy figured it out pretty quick, and replaced the broken shower valve. The issue was that he didn't do his due diligence with the install, and we were getting not enough hot water at the shower. Christopher and Jeffrey came right back out, realized immediately what the problem was, and we were back up and running in less than 15 minutes. Thanks team!!

Guillaume G.

4/13/2017

Ally plumbing was really easy to schedule, showed up on time, and was very polite and careful. However, I did found them to be a bit expensive at about $325 an hour (including parts).
The work itself looks very good, time will tell how it holds.
Despite being a bit expensive, I was satisfied with the experience.

April A.

06/07/2018 12:00:00 SA

Today was the second time I have used Ally Plumbing. The first time was an emergency visit to replace a leaking outdoor faucet, which they did competently (the new faucet works so smoothly!) Today I had them replace an ancient toilet in my basement, and the new one looks so good and works so well! Travis, the plumber who was here today, was very polite and informative, and did not make a mess. He also fixed a shutoff valve in my kitchen and diagnosed a faucet problem (which I elected to deal with later.) The office staff is also great - I appreciate the reminder calls. I am very happy to have a reliable plumber now, and their rates seem more reasonable than others I have hired. I recommend them!

Ben M.

02/02/2016 12:00:00 SA

Jess came out to our house to work on our garbage disposal. He was on time, filled us in on what the issues were, gave us a lot of options, and then did what we wanted. Since my wife was home when he came, he spent some extra time with me on the phone and talked to me about what needed to happen and the work that he was going to do.

My wife said he was very professional and courteous. We'd recommend Jess and Ally plumbing any time.

Amanda L.

3/18/2020

Travis and Uly came by and fixed a sink/dishwasher leak in no time! Super friendly guys and very efficient. Fair and honest pricing. Will definitely call them up for any future plumbing needs.

Kerry M.

5/27/2020

Highly recommend! Devan and Scotty were excellent and extremely knowledgeable. From start to finish working with Ally Plumbing was smooth and affordable.

Dhanasekar T.

3/22/2019

We had some 4-5 items of minor repair works like Leaky sink, toilet valves etc. Devin came and inspected all the issues and provided honest views - and they were all minor fixes and fixed those in minutes.
Like other companies who provide huge quotes, the price was pretty reasonable and especially ( lot of companies hesitate to come to Snoqualmie ), and Devin was friendly and knowledgeable.
I really would refer or suggest Ally plumbing and Devin for any work you have.

Sara M.

3/22/2019

We have used this company twice now and both times were great experiences. They are easy to work with, honest. This past week we had Dale and Jimmy out. They assessed and fixed our issue in less than 2 hours. Reasonably priced as well. Will be calling them for any future needs!

Bruce M.

3/19/2018

So I'm an idiot and recently got a garbage disposal and didn't know I couldn't put a pound of rice down it. After trying to fix the problem myself, I decided I would let an expert handle it. They reached out to me right away and were extremely nice. They even called about asking if I wanted someone to come earlier. Christopher came right on time and was extremely nice. He literally went to battle with my sink. Think Game of Thrones in the middle of my studio apartment. He cane out victorious and after a (reasonably priced) lesson learned, I have a working sink. Hopefully I'll never have to call Ally Plumbing again but if I do I'll personally ask for Christopher since he was awesome. Thanks!!

Sarah Ç.

01/06/2018 12:00:00 SA

I've worked with Ally Plumbing quite a bit over the last several months and it has not gone amazingly well. they flooded my house twice which was a huge headache but I was impressed with the follow-up which is why I gave them three stars.

Max X.

03/01/2019 12:00:00 SA

Quick response and good customer service, field tech very nice and work hard. Thank you for your service. Max

Crystal S.

6/13/2018

Travis R. was great and quick on fixing our shower. He kept me updated as to when he'd be back with the correct part, so I could plan accordingly.

Rabab R.

04/07/2018 12:00:00 SA

Travis R came earlier than expected. He was extremely courteous and helpful. We had a leak. He told us exactly what we needed to do and helped us discern where the leak was coming from. Very knowledgeable. Also he didn't charge us for the consultation! I will definitely call him for all my plumbing needs

James L.

04/04/2018 12:00:00 SA

They came twice to make a bid on my plumbing my kitchen sink, after realizing it wasn't going to be a quick and easy faucet replacement, they gave my a bid to redo the whole plumbing. When they came back we realized a standard sink wasn't going to fit, so they gave me some advice on doing the job myself, which I appreciated. They were prompt, always on time and refunded my deposit. Would use them for my next job, since I've learned plumbing definitely isn't my forte.

J I.

2/18/2020

Ally plumbing was professional, prompt, and honest in their dealings with me. Gino came to fix a faucet handle that I couldn't find a replacement part for on my own. I asked if it was possible to use our existing part by forcing a broken stem through the hole and just replacing the ball and stem part. He could easily have said no and forced me to pay for a brand new faucet, but instead, he tried my suggestion, and made it work, saving me at least $100-$200. Thanks for your honesty and good work, Gino! The whole thing took just 20 minutes and there was no mess left behind. As well, the appointment staff were friendly and patient in answering all my questions. Highly recommended!!

Stephen H.

06/12/2017 12:00:00 SA

I originally gave Ally 1 star because the appointment window was between 11 and 3. The technician didn't arrive until 5:30 with no notice that he would be late. There were also 3 things that he did not complete.

I called to complain. A follow up appointment was scheduled which also had timing issues. However the 3 items were taken care of quickly.

After I posted the review, listing the issues, I received a follow up call from Tyler. He apologized for the problems. He discussed the actions he would take to correct the issues and ensure better performance in the future. Problems do happen but a company that will quickly respond and take action to correct performance issues is a company I would do business with again.

Yiming C.

1/19/2019

Two guys Christ and Reith came on time and very honest people

I recommend them

Ruhee W.

1/22/2016

We had Gino Judd come to our house for plumbing and not only did he do a great job with the actual repair with our pipes attached to a toilet in one of our bathrooms, but he was also really friendly and helpful with everything.

Alissa F.

10/25/2017

Addendum: Because of their quick response to correcting the issue of getting the bid, I ended up giving them the work. They were here on-time on the agreed upon date, with a phone call 1/2 hour out letting me know their exact arrival time. Gino got right to work installing the 3 shut-off valves and the new faucet. It felt like he was done with that in no time. Then he let me know he was going to go work on the water regulator outside and verified I was still ok with the water being off. He dug down, noticed the piping was different from what he was expecting, went to grab some different parts, returned, installed them, and turned the water back on. He showed me what they had done and what my water pressure was now. Gino walked me through all of the work and made sure to leave me the spare parts for the faucet in case I need them when we update the sink. They filled in the hole and were on their way.

I would definitely hire them again.

As an aside, Gino said that Ally had gotten him a bluetooth printer so that he could just print out bids at the site and wouldn't have to count on the email that was still not fully functional.

Edit: Seems like Gino's phone wasn't sending out emails properly, within 2 minutes of leaving the below review, I had a phone call from Taylor and a phone call and text message from Gino. They quickly got me the bid.

Called to have them work on a leak issue and they said they were scheduled several days out. Since it was not an emergency that was fine. They called the day before to ask if they could move up their appointment window which was also fine. The guys showed up, were very polite, looked at the leakes, talked to them about a pressure regulator and they said they would email me a quote by the evening. They came at 9:30am, it is now 9:08pm and I have heard nothing from them. I guess they don't actually need the work, wish they hadn't wasted my time.

Whitney T.

7/20/2017

Our experience was really great. The only reason 5 stars wasn't given was because the plumber was running really late.

Badr B.

08/02/2018 12:00:00 SA

Requested Ally plumbing to fix our drain in the master bathroom that was slow draining water.
I could immediately reach someone on their office and get an appointment.
Travis and Devin called me upfront to notify me about their early arrival. Travis and Devin inspected the issue and were able to quickly fix it. All work done in less than 15 minutes.

Emily M.

08/02/2018 12:00:00 SA

I just have to give an update because I've used Ally Plumbing three times now and they've been awesome each time. Today I called with a problem with my toilet. They had a plumber in my area and he arrived within 30 minutes of me calling (Adam and Dave). They were super friendly, it took all of 30 seconds to fix (which made me feel kind of dumb for calling), and since it was so easy, they didn't even charge me, just told me to use them again if I need a plumber in the future (which I definitely will!). As long as I'm living in Seattle, I will always use this company for my plumbing needs, they are awesome!!! Their schedulers are also always very nice on the phone.

Zoe W.

12/28/2018

We needed a new garbage disposal installed, and Ally Plumbing was amazing! Professional and prompt service, it was super easy to call and schedule quickly. They had many options for us to choose from (no preordering parts), and we couldn't be happier with their work. Christopher was our plumber, and we highly recommend him. Being new to Seattle, we feel lucky to find such a great company. They are family owned, and can fix any plumbing, sewer, or gas problem. Ally and Christoper are our go-to plumbing experts!!

Siva K.

12/27/2018

My friend referred me ally plumbing. ( he got bad experience and got fixed , So thought of try their service). Jesse came to my home , find the leak and fixed. He was very confident in find the spot and cut the celling in correct spot. He demo the wall and fix the leak and remove the debris.
He is very kind and knowledgable person and he don't care about time to fix. He wants customer happy and solves the problem.
I strongly recommend Jesse for any work.

Kevin E.

2/15/2018

Highly recommended. James came out on a service call because I was getting excessive electrical bills from my Heat Pump. He was incredibly knowledgeable and wouldn't give up until he figured the problem out. I saw immediate impacts from his work and he even called the next day to see how things were going. I've had a lot of bad experiences with heating and furnace techs before but Ally proved to be honest and knowledgeable.

Katie M.

9/20/2017

Came out to look at a downspout I need plumbed to a storm drain and while they aren't probably going to do the work , I'm giving them five stars because he recommended someone (not a plumber) who might be better suited and cheaper! Would have been easy for him to take the work and charge me a fortune and for being good humans, I'm giving them five stars.

Cat C.

9/19/2019

I put in a request for my leaky faucet in my kitchen. And Ally Plumbing called this morning around 8am and Shawn was at my door by 9am. A quick look to figure out what the issue was went to the hardware store came back and was in and out so fast. Shawn was great.. will use again.

Chi M.

3/21/2019

Excellent. Repaired bath faucet. Cartridge went bad. Gave me a time window so I knew when to expect them. Plumber was super nice and fixed the faucet no problem. Price was very reasonable.

Emily W.

04/09/2018 12:00:00 SA

Christopher showed up promptly, with an hour call beforehand to alert me of his arrival. He quickly diagnosed the sound coming from our water heater, gave me several options (least invasive to more extensive) so I could make a choice, and fixed the problem immediately. I've used Ally Plumbing multliple times and will continue to use them again!

Monica S.

4/15/2019

I have been using Ally Plumbing for a couple of years now and I would give them more than 5 stars if I could! This most recent visit was with Dale and Jimmy. They came in to give the quote and they walked through everything that they needed to fix for the bathroom remodel. They were way cheaper than 2 other companies that came out to bid the project. They were really clear and easy to understand and the bid price was set. They fixed work that another plumbing company had done incorrectly. Then when it came to the bathroom remodel, they were so patient with me when I had to make some last minute changes. Nothing seemed too difficult for them to do, and I never felt like I was annoying them. They were awesome with my little kids and my dog. They were trustworthy and I felt comfortable leaving them in the house to do work while I wasn't home. This whole company is great! The office ladies are always really accommodating too.

Liesel S.

3/26/2018

Christopher was a great technician and human to work with. Very hard working and kind. Our building is... difficult to say the least. He was patient and spent more time than scheduled to figure out the quirks. Through his additional diligence and working with his entire team, he saved us a huge remodel!! We will definitely be referring Ally Plumbing and Christopher to anyone else who needs plumbing work. Thanks!

Phyllis M.

8/28/2019

Very unhappy would never use or recommend them. Were very dishonest did not get the permit as requested. Lied about permit and inspection. Failed inspection. You

Steven K.

3/24/2018

I needed an emergency plumber on a Saturday to fix a leak coming down thru our light fixture! I called several plumbers who said they were booked up for weeks. Ally said they could get someone out immediately. They explained that anemergency fee would apply on a Saturday and asked if I could wait until Monday or Tuesday, but since I am going out of town in a few days I asked them to come out anyway. Travis called a few mnutes later and we agreed he would come out right away. He was very professional and nice and fixed the problem quickly. Very happy with both the service and the price...

Kerry L.

6/26/2018

Christopher was absolutely wonderful. Great communication, made me laugh when I was completely freaked out about repairs and how bad it might be. Very clear on costs. Would not hesitate to recommend them and will call them again.
Thank you Christopher!

B.K. S.

11/26/2019

I never thought having to pay a plumber to fix a major mistake made by a handyman would be so painless! I requested a quote from several plumbers on Yelp; Ally Plumbing was the first to respond. They sent Jeremy out the very next day (2 days before Thanksgiving!) to give us a quote, which we agreed to. He was able to complete the job right then in a very timely manner. Jeremy was a pleasure to deal with, definitely an asset to the company!

Ji K.

11/20/2018

My mom's neighbor referred me to this outfit. A recent plumbing inspection indicated that we needed to get a lot of work done. We called up Ally and they scheduled us the very next day. They gave us a window when our plumber would be showing up. When they thought that the plumber would be arriving closer to the end time frame, they called me to give me that heads up. Very proactive communication, which I appreciated immensely.

Shawn, our plumber, called me to let me know that he was 30 min. away. He actually arrived sooner. He did an inspection and stated that the plumbing was fine and didn't need work at this time. As we are unfamiliar with the process, he could have just done all the repairs that were recommended, but he was forthright and frank with us.

Ally has honest employees. How refreshing to come across such wonderful people!! I will recommend this outfit to anyone who needs an honest evaluation. Next time I need work done, I will rely on them.

Thanks, Shawn! You rock!!!!

Jane R.

01/09/2020 12:00:00 SA

Definitely 5 stars for Ally Plumbing! Travis and Armando came as scheduled and were very courteous and professional. I had a plumbing issue with a bathroom sink. They completed the project in less than 30 minutes and did a great job leaving the area spotless! Reliable, reasonable rates, and quality work. I would highly recommend Ally Plumbing!

Lucy L.

01/11/2018 12:00:00 SA

What a great company. Ask for Adam. Very knowledgeable, honest, and prompt. He answered my million questions very patiently and educated me on what was really going on. I would highly recommend him for any plumbing job. This company is lucky to have Adam on their team.

Rebecca H.

01/02/2018 12:00:00 SA

I was extremely impressed with my service this morning. Caleb went the extra mile for me by not only fixing the existing drain, but also changing the plumbing so that future repairs won't be as difficult if they're ever needed. And all for a VERY reasonable price! Caleb was kind, courteous and professional but also very personable and a joy to meet. He spoke very highly of his employer and of Ally as a whole. It's no wonder they have such great Yelp reviews. They truly are the best!

Adam K.

05/12/2017 12:00:00 SA

This company wants to make sure you get great service and works to earn your repeat business. The original guy they sent a month ago overcharged for a quick rushed job in fixing the front outdoor faucet while also leaving my rear outdoor faucet (which he said may require fixing from the inside to which I declined to fix) in a worse state after diagnosing it. Not to mention, he had a disgusting habit of spitting everywhere.

Upon hearing this, the owner reached out to see what she could do to make this right and make sure we were happy. She sent two different guys out to check the rear faucet (the original guy was new and is no longer around). They were very courteous and professional and explained all the options that were available including the possibility of needing to fix it from the inside. I felt comfortable letting these guys handle that awful possibility knowing they'd be careful about it and so we went ahead with the fix. Luckily, they managed to get everything done from the outside!!

I like to ask lots of questions so I understand what's going on and to learn at the same time. Many contractors do not like that for one reason or another - perhaps they don't want to be bothered, perhaps they think they're being questioned about their choices... But it's great when I get guys that don't mind taking the time to share their knowledge with the customer. That what these guys did as well.

I would definitely use them in the future for all my plumbing needs!

Bryan W.

5/16/2017

Awesome bunch of guys - did a great job installing my sink and faucet - very detailed in the removal of the old sink as not to damage the countertop and perfect fit up for the new sink and faucet - have not had any issues since and I couldn't be happier. They came out really fast and kept in good communications. The job took quite a bit longer than they had planned but didn't charge me any overtime. They gave me a quote over the phone and without knowing the full scope up front, they kept their word and the final bill was pretty close to the estimate. I've got a few more projects on the horizon and will be using them again. Highly recommended!!

Mari S.

3/22/2019

Job 1: guys did a great job installing the proper shutoff valve and finally getting the toilet to work properly after two other companies botched the job. Great! Minus one star because the guy spoke way too loudly after I told him my kid was sleeping. Minus another star because he adjusted the flapper which actually made the toilet keep running so I had to fix it myself.
Job 2: We were scheduled for an 8-12 window and they show up at 6:50am due to a scheduling glitch. :/
Job 3: They quoted much lower for a project than another local plumber. We went ahead with it, and the plumbing was fine, but the end product was so sloppy; a loose box that isn't secured down, some very ugly areas where the wall was badly put back together, and worst of all, he told us there was a dead animal in our crawl space. We followed up with our pest control guy who said there was absolutely no dead animal. These guys need to work on their approach. We won't be calling them again if we can help it!

Jacanna W.

10/12/2018 12:00:00 SA

Update: I have to say that is probably the best customer service I've experienced or even heard of so I would definitely use them again. Initially we had concerns about the additional 100 bucks and my spouse was nagging me a lot about it but the company reached out and did us a solid by giving us the originally quoted price. My spouse was even impressed and I think about had a heart attack when I called to tell the news. I appreciate them taking care of their customer and like I mentioned in the original post... the work was done quickly and well.

They got someone out the same day we called and he showed up during the time frame they said he would be there. It seems like he did a good job and he fixed our leaking toilet in less than an hour.
The reason it isn't 5 stars is that it was super expensive. Initially he quoted 350 plus tax but after he had the toilet removed from the floor he said we were missing a piece and it would result in an additional 100 charge. We went with it because we needed it fixed ASAP. That missing part is like 10 bucks and it maybe added 10-15 minutes to the time he was there. The total cost ended up being almost 500 bucks to basically replace the wax ring on a toilet.
Would I recommend them:sure...he seemed to do a good job, they were responsive, and it was quick.

Xuanye A.

1/31/2018

Bathroom is leaking. Ally plumbing is very responsive and they take care of their customers. Corey showed up at the appointment time and did a high-quality and trustworthy work! Really appreciate Corey's help and hard work.

Thanks!

Angela G.

3/16/2017

Stop looking for a plumbing company - these guys are IT. We had a pretty intense sewer repair (repair seems like an understatement!) that wrapped up this week and I can't imagine having anyone else on the job. The customer service was above and beyond anything I've ever experience and the crew was amazingly hard working and considerate. You just don't come across service like this everyday. I cannot say enough good things about them. Very, VERY happy that we chose Ally.

I'm a huge fan.

Dayna K.

9/21/2018

Jeremy was prompt, professional, and explained exactly what the issue was as well as the recommended resolution....to someone who knows absolutely nothing about plumbing.

Therese G.

3/28/2017

Chris did a fantastic job. He came in, looked under the sink and knew exactly what the problem was. 20 minutes later he was done. Really knowledgeable and very polite.

Rebecca M.

1/13/2017

Hmm... as experienced by another reviewer, these guys are tough to get with. I reached out to them based on their great reviews and their very close proximity to me in West Seattle (thinking I'd be quick and easy for them to get to).

My Yelp inquiry went unanswered for a couple days, even though the site suggests that they typically respond in 1hr. After a couple days, I called in and had what I'd describe as a bit of a cold fish response. Without asking anything at all about what I needed and the possible urgency (like a geyser of spraying toilet water), I was immediately and brusquely asked where I'm located. They let me know the soonest they could come out was one a week and that would be for an estimate only. I replied that what I needed was probably only a couple of hours of work and wouldn't really require an estimate (creating need for 2 visits). Response; all work they do must be estimated first, regardless how small the job is and they are busy. I declined the week out, estimate only appt and posted a 2 star review with below conclusion;

If you;

1) can't afford to wait a week or two
2) don't want to sacrifice more than one vacation day to wait at home for multiple appointments
3) prefer polite phone interactions where you get a chance to mention the reason for your call

you may want to look elsewhere.

Update: On seeing my review, Ally called me back, apologized for the brusque phone conversation etc and wanted a chance to earn back my business. They offered some available appointment times in the next couple of days and came out to estimate. Definitely their desire to show good customer service came through loud and clear. All of my interactions from that point forward were super polite and helpful.

Was the issue resolved? Kinda... situation was, I have a 10yr old small / short water tank that was only getting me about 5 mins of warm water for a shower. I had bought an instant hot water tank that I wanted to replace it with and I'd had the electrical work done to support it. Now, I needed the copper plumbing to be extended about 3ft so that the new system didn't have to be hidden behind the dishwasher where the current one lives. I was pretty shocked to find out that 3ft extension (not including actual installation which I was planning to do on my own) was going to cost around $1300. As Gino discussed the plan and likely cost with me, he suggested that the current tank should be getting me more than 5 mins of warm water. He replaced both thermostats on it for $260 and cranked the temp way up. I now get scalding hot water from the hot tap and my showers, as a result, last about 10mins. There's no way to really know if the improvement is related to the new thermostats or if the same result might have been achieved by cranking up the temp. It's not a permanent solution for me but I'm much cleaner now. ;-)

I haven't attempted to get any further quotes on extending the copper plumbing so I can't speak to pricing.

But I can say, they truly want to make their customers happy and that does go a long way. I give a 3 star 'A-OK' rating... that's 4 stars for service but I'm still a bit 'Meh' on the final solution.

Catherine H.

2/22/2020

Travis came to fix a small leak that I had tried to repair myself. He was quick and efficient and very personable, and gave me information I can use in case I need to make a similar repair in the future. I would definitely use Ally again.

Stauffer T.

9/13/2018

Christopher was the man! Extremely friendly, informative, and thorough.

We had a double vanity that had been backing up since we moved it. Christopher was able to clear the clog in no time, and it's draining better than ever.

I received a call the day before my appointment to confirm, and Christopher called ahead of time when he was on his way. He arrived less than an hour into the appointment window.

I would highly recommend Ally and their services. I'll be using them again for any future plumbing needs.

Jen W.

2/20/2020

Great service. We had been using fritz to clean out our drain& sewer pipes yearly since we regularly have issues with our small sewer pipes. Fritz was bought out by ally so I thought I'd try them. I'm super pleased with their work and professionalism when they came over today. I think we may have actually fixed the problem rather than continually putting a bandaid on it. Christopher came out first and was honest that someone else had to come back a different day since it was the kitchen line that was an issue. Travis was great. He took the time to fix the problem and actually explain to me what was going on. Plus they were super reasonable and fair with their pricing which is also important to me. Thanks again, I'm sure I'll be using you again in the future !

Al Y.

12/17/2018

Excellent service and very professional. Greg and Gino came out on time, and gave me a a call about 30 minutes before they arrived so I can prep the area for them. They gave me a flat rate, which I agreed upon on. Get the job done within 15 minutes. Yes, it is on the more expensive side but it cost to have a professional to do the job right. They checked everything before they left and cleaned up the area and take the trash out with them.

Did I mention that they put shoes cover on before they enter your house to respect your place?

Chris C.

1/31/2017

Ally exceeded all expectations helping us solve a broken water heater issue same day. Over the phone they helped us understand all of our options and select the right system for our house. Geno and Chris installed the tank, removed our broken tank, and helped me with the wifi setup for the system before leaving. They left the house clean and completed the whole project in about an hour.

Maria M.

2/15/2020

My entire experience with Ally Plumbing was great from beginning to end. I had multiple plumbers visit my house and provide bids but Travis was hands down the best communicator that we knew we could trust. He was honest about everything and installed an outdoor tankless gas water heater that works great so far. The price was very reasonable as well! Thanks again!

Karli F.

1/25/2017

Ally is professional, knowledgeable and most importantly helpful. Thank you to Gino especially for fixing our plumbing issue!

AE D.

8/22/2018

Called about a backed-up sink at 8:30am - Gino and Sean (sp?) were here at 9:10am - really nice guys. Fixed the problem quickly and efficiently. They were very polite, clean, fast, and thorough. I would definitely recommend them.

I had a similar problem about a year ago - called a different plumber who was here for 2+ hours (charged by the hour, of course) and never identified the source problem.

These guys were in and out in ~45min. Fair price - more than half of what the other guys charged.

Jill R.

11/27/2019

Same day service, quick to correct issue, took boots off without having to be asked (rainy, muddy day), and tips to do myself next time = ethical. My new go to. Thanks Gino!

B S.

11/26/2019

We've had a plumber from another company come out. They said the work that Ally plumbing did was all wrong, that they did things no liscenced plumber would. Basically, they tried to cover up their mess ups.
Ally came out to calk 4 times in attempt to cover up the bad job they did. Our new plumber said plumbers don't calk unless they're trying to cover up something wrong. Furthermore, he said Ally likely installed used parts because they were broken. He said that Ally needlessly cut into our wall and installed a modification that allowed them to charge us $500. Now we have to have the hole repaired, however, home shield will not pay for wall texturing and paint. So, Ally truly screwed us and likely cost us $1000 in needless expenses.
I don't believe the numerous plumbers ally sent to our home were even liscenced.
Our new plumber fixed the issue in 15 minutes, and did what Ally couldn't after 6 visits.
I cannot stress enough that Ally is a horrible company, DO NOT HIRE THEM.

Doug R.

1/24/2019

Poor communication and Overpriced

First I'll start that he offered me $50 off my next service if I wrote a positive review on Yelp! That disturbs me but unfortunately seems pretty commonplace these days. Needless to say I won't have them do any work for me in the future.

I needed help identifying a leak in my upstairs bathroom and installing new faucets for 3 bathroom sinks. For the bathroom leak, the plumber took one look at the shower and bathtub and said, I would replace everything. I didn't want to re-tile the shower and replace the cracked bathtub only for it to keep leaking so I pressed him to try to find the leak. At my urging he cut a hole in the kitchen ceiling and ran the water in the shower/tub but we could not get it to leak. Luckily, he said he was doing the sink installs so he wouldn't charge me for that 20min of work - which I insisted he do. However, he did refer me to a water mitigation company in Auburn that called me before he had even left my house! (very pushy too) As an aside, they ended up charging me hourly for their drive from Auburn to Seattle and back - thanks!

For the faucet replacements, I had already purchased the faucets. Each faucet took about 20-30min to install and they charged $250 per faucet minus a $25 new customer discount. That's a good hourly rate of $500/hr! Oh, but the faucets I provided did not come with hoses so they charged me an additional $16/sink for hoses. I was not happy with the added charge. Then, I noticed that he did not install the pop-up drains that came with and match the new sinks. He called his boss and told me that the pop-ups were not included and would cost another $150/sink?!?!?! Since he did not tell me upfront, he said he would do it for free due to his communication error. Well, he must have rushed my free sink pop-up install because one of three had a leak and to boot, the finish fell off after 1 day (for full transparency, I may have caused that issue when I tried to fix the leak). I had to call Moen to get a replacement pop-up and get another plumber come to install it to fix the leak.

Overall, I do not trust Ally and think they are way overpriced for the work they did for me.

Al S.

8/14/2018

Water heater died on Sunday and left us with no water and a flooded basement.
Ally was able to come over Monday afternoon, and quickly diagnosed the issue, but because they needed to get the OK from my home warranty service, they had to go on another call.
When I called Alena to see if they could come back to replace the water heater she was honest enough to admit they may not make it--I must have sounded desperate, because she said she would see if she could make it happen.
Travis and his partner, the service staff that diagnosed the issue, were back 45 minutes later with our new water heater!!
As they installed it, they also explained how Ally should be able to save us money when we repipe our house this fall!!
Thank you to Travis, Alena and all of the staff at Ally for making a pretty miserable day a little better!!

Laura P.

08/10/2018 12:00:00 SA

4 rather annoying plumbing issues were dealt with and the owner really went the extra distance to make sure everything was right

Julie B.

3/14/2018

In the middle of the night, I requested an online quote for clearing a clogged drain. At 5am the next morning, I received a response from Ally Plumbing and found out about what it would cost if that was the only problem. By 8am, I was on their schedule.

Chris came to my house in the middle of the arrival window. He was friendly and quick. Before I knew it, he had cleared the drain and there were no surprise costs! It was easy.

I hope I don't have more plumbing problems in the future, but if I do, I'll call Ally Plumbing and ask for Chris.

Bryan R.

3/16/2017

Colton came over to give me a bid, and it was a great experience. He was right on time, friendly, and gave me straight talk about the job and my options. When he wrote up the quote there was no pressure, and he wished me luck with the project regardless of who I went with. After that experience, I'll probably be going with Ally.

Jenn S.

1/31/2020

Called because we were having problems with water pressure/flow in our kitchen sink. Travis came out, installed our new faucet and it works great. Professional, friendly service. Wouldn't hesitate to call them again or recommend to a friend.

Ruth Y.

1/30/2020

Travis and Miles came to my house today to try to replace a 1924 kitchen faucet for me. With great professionalism and skill they managed to do this without having to cut into my 1924 tile work. Well done! Will definitely hire them if my old house has any more issues, and will recommend them to others.

Rajiv S.

11/29/2017

Jimmy and Dale just came in to install a gas line to our kitchen area because we wanted to convert to gas range. They did a really good job of installing the line and helped put the safety valve as per my requirements. Also Liz the manager who coordinated the job was wonderful. Overall yes excellent company to work with.

Christina L.

02/10/2017 12:00:00 SA

Our sump pump stopped working and our basement was flooded. Ally came within 2 hours from my call. They worked hard into the night (in the rain and cold), installing a new sump pump and getting the water out, so that we would have a dry basement. Tyler was very respectful, understanding, knowledgeable and professional. His partner, whom I didn't catch his name, was hard at work. I would definitely call this company again for any plumbing work in the future. Thank you!

Dilan O.

7/19/2018

Apparently you can fix a leaking laundry hose yourself with the cost of watching few YouTube videos and running for Home Depot instead of the 565 dollar quote they gave.

Edit: They have called over and said that the quote was overpriced and tried to make things right. I'm very appreciative of their fast response and their effort to fix things right. Although I don't need their service for now, I'd consider giving them another chance when a service is needed

Jason R.

7/19/2018

I was trying to install a bidet but the hose was hidden behind the toilet. Sean came out, explained what needed to be done, removed the tank, and installed in an hour or so. Thanks!

Jenine D.

1/26/2017

Gino and Chriss were awesome. They came to check out a leak in the shower, diagnosed the problem within a minute, then gave me all the options for how to fix it. They also gave me tips on some other weird things happening with my toilet... All for free and super friendly.

Ashley S.

2/17/2018

Great reliable trustworthy service. Gino is top notch at fixing anything- garbage disposals, sinks, drains, anything to do with plumbing. Will definitely be using these people! And competitive prices also, I might add.

Brendan K.

1/19/2017

Gino and Chriss dropped by gave me an easy estimate, cleared my drain and were absolutely professional. Got ballparks for further renovations and advice. Even dropped off a can of drain cleaner. These guys solved my problem efficiently and politely. I got plumbers for life. Thanks again guys.

AM S.

11/08/2017 12:00:00 SA

They guys are awesome. They got back to me quickly, didn't charge for an estimate as a few other companies wanted to do (some didn't even bother responding in the first place!), and they showed up promptly. I had Ally install a gas line from the finished basement to the kitchen upstairs. Mickey did a great job. He was friendly and professional. He even made sure to cut the drywall perfectly so it would be easier to repair. I now have a gas spigot in my kitchen, FINALLY, and I couldn't be happier. I would 100% use Ally again. It wasn't cheap but after dealing with some really sketchy plumbers in the past, I was very grateful to hire someone so reliable and professional.

Michael S.

01/05/2017 12:00:00 SA

Had a leaky faucet, called and got same day service. They came out and provided excellent customer service. Would use them again.

Alex B.

10/06/2018 12:00:00 SA

Got their services through my AHS home warranty and they were thorough professionals. Appointment was set up on time and I was given a call 15-20 minutes before the technician arrived. This is much better than the traditional 3 hour window people provide.

James was very quick in identifying the problem with our HVAC unit and professionally installed the thermostat that was malfunctioning. He explained the problem to me in detail and gave me useful tips on how to diagnose problems in the future.

I was very happy with the professional service offered by James and Ally Plumbing and highly recommend them to everyone.

Daniel C.

6/22/2018

I needed help installing a natural gas line grill. Ally was the first place that came up on my internet searching. I called them up and told them what I needed. They were able to schedule an appointment in less than a week, which was great. The work they did was top notch. They connected my main line of gas to the grill. The work was also very efficient. The crew who came out was friendly with great customer service. I will definitely use them again.

Dan H.

09/10/2019 12:00:00 SA

We made an appointment in Tacoma for today. They gave us a 12-4pm window. We don't live at this house right now. We live in Des Moines. So, it's not exactly easy to sit there for 4 hrs waiting for a plumber. So, 4pm rolls around, then 4:12. My wife tried calling and was put on hold for so long she hung up. They never showed or called. We just left. My only day off this week and nothing was accomplished. I would avoid this company for sure. Now, we're trying to find a 3rd plumbing company that wants our business.

K S.

3/27/2017

Super friendly and competent! They were able to squeeze me in an hour after I called about getting two faucets installed. There was a slight hitch but they returned immediately to fix the issue.

Shoshana G.

4/18/2017

These guys are awesome. I submitted for a quote through Yelp this morning and they responded within 30 minutes. They were able to get me on the schedule for today and showed up right on time! Gino and James were both super helpful and were able to address a leak and replace my toilet all in less than 2 hours---and that includes the time it took them to go purchase the new toilet!

Britt S.

1/18/2018

I had a great experience with this company. The plumber (I'm terrible at remembering names, sorry!) was polite, professional, knowledgeable and very helpful. I will definitely be calling Ally for all my future plumbing needs!

Claire P.

01/06/2020 12:00:00 SA

I am not one to leave reviews, but the amazing kindness and customer service that Travis and Armando showed me was above and beyond even as my dog was hysterically barking at them. They fixed the issue with my tub quickly and even checked with the condo below mine to make sure the repairs worked. I really appreciate everything and will definitely be a repeat customer.

Dan C.

10/11/2017 12:00:00 SA

Ally plumbing rocks! Joel, Matt, Dale and Jimmy were awesome and came in and upgraded my kitchen and bathroom in one day. I had old galvanized running every way and they installed new pex water lines and abs drains. Totally recommend them for your job!

Adam T.

06/06/2018 12:00:00 SA

Travis did an amazing job. They were fast and fixed the issue I was having in my shower. Would definitely recommend!

nanci s.

3/11/2017

-one star for friendly receptionist who booked my appointment
-second star for plumber arriving as scheduled
-third star for friendly, knowledgeable, informative, clean plumber
-fourth star for having the work done quickly and thoroughly
-no five star because the base cost to do any work was $250 (which admittedly I agreed to in advance) for a $12 toilet flush valve and fifteen minute installation. Plumbers that I have worked with in the past usually charge about $90 as the minimum, so the $250 was disappointing.

Roel C.

04/01/2017 12:00:00 SA

DIDN'T COST ME A THING! Carl showed up for an estimate and he was right ON TIME! He was professional, friendly, courteous and answered all my questions in detail. The problem was a leak from the tub. He spent about an hour trying to locate the source of the leak. After a thorough investigation he concluded that the leak was not a plumbing issue at all but rather water dripping out when taking showers and into the cracks off the vinyl floor. I wasn't sure if that's true at first but after a few testing of my own I can now say that he was absolutely right! Thanks for the free estimate Ally Plumbing. Not a lot of plumbers would come out for a free estimate and that reason alone is why I picked Ally and excellent Yelp reviews don't hurt either. Not hoping for another call but you're now in my speed dial if I ever need you again.

Ingrid B.

10/15/2019

I called Ally and they were able to come out the next day. Travis was super helpful and was able to fix the issue quickly. I also learned some things about what not to do to prevent this issue again.

Niki M.

12/27/2019

Ally Pumping is very honest and courteous. Pricing is reasonable. Christopher came to installed a new water heater and he did an amazing job. He even helped fixed couple faucets without extra charges . I would recommend this company to my friend and families .

DC S.

12/22/2017

I called Ally to help with a DIY project that I could not figure out and turned into a big pain in the neck. I called and scheduled an appointment for two days later. This process was quick and painless, plus they called me with a reminder the day before.

Adam arrived right on time and quickly diagnosed my problem - the parts that I had chosen were not sealing properly. He suggested a list of parts that would work and gave me some tips on how to proceed on my own. I was blown away that he was not trying to make a sale, but he succeeded in winning a customer for the future. We discussed some other plumbing issues and a remodel that we are planning, and was happy to learn that they handle jobs large and small. I'll be calling them soon to get an estimate for a much larger project.

Ally will be my first call for all plumbing problems, and if this experience is indicative of their company values, they will be my only call. What I liked most about this experience was:
1. The ease of setting up an appointment
2. The frequent communication about the status of my appointment (the office confirming the appt, Adam calling 20 minutes before heading over).
3. Adam was knowledgeable about plumbing and was just trying to help me out. I would trust him with anything that comes up in the future.

Thanks Adam and Ally!

Leah B.

12/20/2017

Thank you so much for fixing our shower! The handle broke off and we were without water right before Christmas; what a nightmare. Ally came within 2 hours of me calling, and fixed it lickity split. Thank you so much.

Lee C.

3/17/2017

They came out and fixed my my toilet . Except it wasn't really fixed and when we called and asked them to come back they sent someone to fix it within a couple days and did a great job! They went above and beyond our expectations!

Mellissa N.

4/24/2017

Dexter was very pleasant and professional to work with. He quoted an affordable price for installing my water/ice machine for my fridge. I did not trust myself doing this on my own since it involved drilling, replacing parts, and going under the crawlspace to connect the water line from my fridge to sink. I'm really glad I chose Ally Plumbing for my plumbing needs, because they're an efficient, honest, friendly, and reasonably priced service. I would do business again with them in the future.

Arvind R.

4/27/2018

I have to tell Ally Plumbing is great company if they do it right.

I had multiple visits from ally plumbing plumbers for Kitchen sink, its sad they had to come 7 different times and raise it to Manager challenges that I am facing with them.

Ally Plubming technician came 7 times and might have spent ~ 20 hours in total but could not fix it and it took more than 3 weeks for owner/manager to realize that something is wrong here with technicians.
Once they figured that out, manager himself came and worked for 2-3 hours and fixed the leak for ever.

All those 7 times technicans/plumbers were nice, just that they were not able to fix the problem other wise they were great.
Manager was very apologetic of situation and amount time and money spent on this. He did not charge for the final visit, but took care of the job as if it was his home.
Earlier i gave nasty feedback, but the way manager worked hard and make it right attitude he had, i had to change my feedback and make it fair.

Thanks Ally Plumbing for helping us out.

Stacia L.

3/15/2017

Tyler and Colton installed a new hot water heater today. Both were helpful, offering guidance when needed without the hard sell. I appreciated their work ethic and customer service. Thanks guys. I now know who to call with my future kitchen remodel.

Stanley C.

1/18/2017

Gino and Chriss came to my home to fix a clogged kitchen sink.
I called in the morning and they were at my home by early afternoon.
They were courteous, professional, and knew exactly how to tackle the problem.
Everything was fixed up in about 30-minutes. Great job gents!

Mei-Hsuan H.

1/30/2017

Very nice and professional crews, Gino found out problem right away and fix it within one hour. Christ asked nicely if he can borrow another bathroom to wash his hand. Highly recommended to our friends.

Connor L.

10/31/2017

Micky and Gino were both great and easy to work with. They quickly diagnosed the problem and got right to working on the solution. Their communication was straight-forward and I felt like I was getting the whole picture from the start. They also helped arrange to get a water damage repair company out on the same day, which was great because we discovered some black mold and my wife is eight months pregnant, obviously not the best combination.

Igor R.

07/09/2018 12:00:00 SA

We contacted Ally plumbing because of a couple of leaks we had in our kitchen and toilets. The appointment was scheduled within a 4 hour window, which isn't great for us since that meant taking time off work, but the person that showed up, Travis, was very professional, showed up on time, and was able to quickly diagnose the issues and provide a quote. The quote was very reasonable and they also don't charge for the initial visit/ consult which is nice. We didn't have the needed parts on hand, so made a follow up appointment, but he was able to fix one of the problems right there on the spot and didn't charge us for it. Great way of making loyal customers. For the follow up appointment, he did everything quickly and we've had no further issues. Definitely recommend this place and Travis in particular.

Chris H.

5/25/2017

We've had very few good plumber experiences but we just had our first great plumber experience. Aside from being incredibly friendly, James' work repairing our leaky kitchen sink plumbing was efficient, clean, and meticulous. He clearly cares about what he does and it shows. I would highly recommend him and Ally.

Sub B.

3/15/2018

Happy with toilet installation and old toilet hauling by Mike and Jeremy! On time, courteous and efficient. Thank you!

Kevin M.

07/10/2017 12:00:00 SA

Easy to schedule. They even checked if they could come in early. Our guy was quick, professional, and cleaned up after himself. Very reasonably priced. Happy all around experience.

Kayla N.

09/06/2019 12:00:00 SA

Travis and Josh were both awesome and got the job done. Funny, fast great service! def recommend ; had to get kitchen sink fixed and valves changed and it's all good now

Jeff B.

03/10/2018 12:00:00 SA

Highly recommended.
We needed to replace a decades-old, cracked, leaking soapstone sink. We have a mess of old galvanized pipe, and the job was too daunting to DIY. I contacted a number of local plumbers, and Ally was the first (and one of the few) to call me back. Liz was very friendly and easy to work with in getting the initial assessment scheduled, Carl did a great job in sizing-up and estimating the work (at a reasonable price, too), and the crew that did the installation was top-notch. We now have a very cleanly-installed sink, with shut-offs for each supply to boot - nice upgrade!

Jodie K.

01/05/2017 12:00:00 SA

Excellent company. Called in the morning and actually had Dexter come out that evening - he was even early - called me of course to confirm early was ok. Price was right and now I have peace and mind about my kitchen faucet. He did great work and made sure there were no leaks and my dishwasher was ok. Would highly recommend!

Janis H.

10/13/2016

I would easily recommend Ally. The people who came to estimate the job for installing a new kitchen sink, new faucet and reattaching my disposal, really helped me decide the best sink to
get and how the plumbing would change with the minimal cost! And for the install Gino was great! He arrived on time, worked efficiently and made sure I knew what was going on each step of the way. He even set up the pipes and disposal to save me money on the job! I won't hesitate to contact Ally for future work.

Yue April M.

01/09/2017 12:00:00 SA

Dexter came in earlier than expected and it took him less than half an hour to fix the leaky shower problem that I've been having for weeks! It was a great decision choosing this company, and I would definitely recommend it to anyone!

Christine E.

11/06/2019 12:00:00 SA

We hired them to fix a leak and install a new faucet and garbage disposal. They said the leak should be fixed with the new plumbing fixtures if not its under warranty. That was a lie! It did continue to leak and they came out the second time to fix the issue. It still leaks! We called again and now they said there is cost because we weren't charged for the leak. Seriously what a joke. Make sure your quote includes NO LEAKS AND EVERYTHING WORKS apparently that is extra. High prices and they don't stand by their work. They kept asking for a yelp review.. well here it is! I guess you need to be more specific in what you ask for in the future.

Liza K.

8/21/2019

Was given a 4 hour window between 4
-8:00 pm. Get a phone call around 6:00 pm from Chris he's behind schedule and will be arriving a little after 8:00 pm , ok a bit annoying but alright we're flexible. He calls again a little over 45 minutes later ,he is stuck in traffic, needed to eat so it'll be late. About 10 minutes later he calls again we're 20 minutes away. Now I'm expecting him any minute. Less than 10 minutes later he calls me he's at the wrong entrance to our subdivision. I gave him the correct directions and 5 minutes later another person calls!!! I'm close to your house.. ummm who are you?Ohh I work with Chris, he's stuck in Redmond and I'm going to work on your home. It's already late , I don't even know who you are, the person I have been communicating since early evening didn't have the decency to be truthful. I'm no longer interested in doing business with you An entire afternoon wasted!

Shin M.

01/02/2017 12:00:00 SA

Really happy with the work that Nick and Chris did installing our new bathtub. They ran into a number of issues along the way but handled it professionally. They stayed til around 7PM the first day to make sure they get as far as they could so that the job could be finished on the second day. I don't know too many folks in this business that's willing to stay that late and ensure the job completes correctly and on time. Very courteous guys that are easy to speak with as well.

Unfortunately coordination with the office was a bit bumpy. Number of miscommunication that had to be worked out along the way. At the same time I'm really happy with the owner personally getting involved on a number of conversations with me to make sure things get resolved.

Oliver A.

11/03/2016 12:00:00 SA

The guys (Chris & Chris) came out to our house to fix our shower, and it went about as well as we could have hoped for. It was a quick fix and the guys were really friendly and professional. I would definitely recommend this company.

Paul A.

05/02/2018 12:00:00 SA

The two guys that came out were both very friendly and got the job done quickly. They let me know when they were on the way and gave me an up front quote after assessing the situation. Thanks, McBride!

Lita G.

03/09/2017 12:00:00 SA

I highly recommend this plumbing company and Gino specifically. He was so professional, hardworking, communicated every step of the way, and helped replace our kitchen sink pipe quickly and efficiently. Needing plumbing service usually means you've got a headache to deal with, Gino made this experience so much better. He was a pleasure to work with! Thank you!

Joey H.

05/05/2016 12:00:00 SA

Connected with them through Amazon. Three hour window for an appointment - they were an hour late with no call to let me know. When two guys arrived they looked at the job and told me it was pretty easy and wouldn't be a problem However, they weren't there to actually do the work, but to give me another estimate that was 30% higher than the high end of the estimate originally given. I get the sense that there is a bit of bait and switch. I could not recommend them.

As an update -

5 minutes after I got off the phone with Brea she updated the Amazon service request stating Cancel Reason: Provider unable to contact customer. I can only assume that this was to avoid negative reviews. Now I really would not trust them or the reviews.

Kim F.

10/18/2019

Travis was on time, efficient, helpful and friendly. Excellent service. I had called another plumbing company first who told me they would charge me a $79 dispatch fee even though I only asked for an estimate. Ally Plumbing offered a free quote and there was no pressure to schedule the job after Travis told me the quote. Glad I called Ally Plumbing and I will call them again in the future.

Jarrod G.

01/02/2018 12:00:00 SA

I was in need of a garbage disposal installation and to have a sink drain unclogged. Not knowing anything about plumbing, I went to Yelp to check out potential plumbers and reached out to Ally due to their high customer rating (requests for quotes were also automatically sent to 4 other companies at the same time). Within 10 minutes, Taylor from Ally got back to me with a reasonable ballpark quote while all of the other companies were unable to even provide me a quote (they said they needed to come onsite) for these somewhat simple projects which they do all the time. And all I wanted was a ballpark number. After chatting with Taylor, we scheduled a time for the appointment.

Today was my appointment and I cannot be happier with how it went. Mickey, the plumber assigned to me, called me 25 minutes before the appointment letting me know he was on his way. He was very polite and professional. When he arrived, he quickly assessed the situation and told me that the clog in my sink might be able to be resolved by some industrial strength unclogging crystals rather than the snake which might save me some money. He said he would know more after installing the garbage disposal. Sure enough, the unclogging crystals worked! I am very happy with the quality of work, the speediness in which it was done (the drain was unclogged and garbage disposal installed in about an hour total), and the price at which it was done.

I will be using Ally again if something comes up around plumbing.

Alex C.

4/23/2019

Hired Ally Plumbing to fix a hose bib that froze over the winter. Gino and Dylan replaced the hose bib and installed switches with a wall access panel so that I can turn off water to the hose bib and prevent the problem from happening again. They were super professional, fast, and helpful. Highly recommend; would hire again

Rui F.

7/25/2019

They send the plumber very quick so that I can get my drain fixed and cleaned the next day. Service is really good. Just the price is little bit high. But I can accept that. Good service and quick response.

Jessica C.

7/16/2019

We woke up this morning to a small leak in one the pipes leading to our hot water heater. I received multiple quotes from a number of plumbing companies around the Seattle area and Ally Plumbing had the best price. They were able to come out same day and fix the leak with no issue. Gino and Shawn, the technicians that came out, were great. They were super friendly, answered all my questions and made sure that everything was hooked back up and running properly before they took off. I will be calling Ally Plumbing and requesting Gino and Shawn next time we have a plumbing issue.

Kevin V.

07/12/2017 12:00:00 SA

Excellent service. the tech came out and was able to fix my issue in under 16 minutes which I am very thankful for.

Shino S.

12/06/2017 12:00:00 SA

We've had them come out twice so far and they've been great. The most recent time was with Mickey, who fixed our leaking toilet intake. They were on time, figured out the problem quickly and got it all fixed quickly. They even took a look at our other toilets to make sure none were having problems we might have missed. Will be calling on them again.

Dzmitry T.

12/05/2017 12:00:00 SA

Great service! Called ahead of time to confirm the appt, showed up on time, clean, prompt and eager to help. Did everything to unclog the main drain and even went under the house to investigate a leak. Highly recommend these guys.

Bran F.

9/26/2019

Omg. I cannot say enough good things about Ally and their technician, Devin. He was fast, funny, and taught me about my new garbage disposal. To top it off...the price was fantastic. Will be using Ally again.

Henry S.

3/20/2017

Got all-around great service from Ally. Despite the other 5 plumbers I called being too busy to even come out, Ally started to help me from the first phone call, asking for a photo of the problem and then scheduling an on-site assessment and bid. When the bid appointment was not able to be kept, they called me up to let me know and reschedule, and communicated all along the way as the bid was sent, work scheduled, and then follow-up completed. Gino provided the bid and was very easy to work with, and he stuck with it until the job was done (in the rain in a muddy hole 3 feet deep). Highly recommend them for your plumbing needs.

Kevin R.

9/24/2019

Had a slow drain. Christopher came out, he was friendly and likable. He took care of the problem in a very short time. Couldn't have asked for better service. I will definitely use Ally again if I have any problems.

Colin M.

9/24/2019

I had a plumbing issue with my bathroom sink -- Dale and Kendrick from Ally Plumbing stopped by and fixed it right up! They were extremely friendly, and clearly proficient in their work. I would highly recommend them for any plumbing job!

Uj P.

03/11/2019 12:00:00 SA

I was very happy with the service provided by Ally plumbing. The whole process, from getting the quote to completing the job, was professional. Christopher showed up on time to provide me a free estimate for replacing the busted hose bib. He was professional and friendly. He worked with my timeline. He went out of his way to avoid cutting into my cabinet to get to the busted pipe. They honored the original estimate and I also received the first time customer discount. I will certainly give them repeat business.

Lorinda E.

12/06/2016 12:00:00 SA

Gino and Daniel were excellent, they were very efficient and courteous when working on the clogged drain. I would recommend Ally to anyone who needs a plumbing issue taken care of.

N C.

4/19/2016

The worst service imaginable..
Best part is ... The first plumber asked me for tools! Honestly if I had the tools would I have called you to come fix it!
Took them over a month to order a simple part to potentially install.
Was told my appointment was between 2-5 and then they didn't show up until 7:45 and still didn't have the part! They had no idea what I was talking about! They then went to Home Depot and didn't return for an hour. When they returned they Fixed the sink in less than 2 minutes.
My main issue is with the first plumber why would he say it was a special order part and take a month to get but the 2nd plumber found the part at homedepot.

My issue was fixed and I haven't had a problem with my sink since ...
No I will not be changing my review with this company. Even though they keep calling me asking if there is anything more that they can do so I will change my review.

RJ G.

11/01/2017 12:00:00 SA

GREAT CUSTOMER SERVICE! We had a long list of overdue plumbing repairs for our 100 year old house. ANDREW and MATT stopped by and carefully explained the problems and options to us and then worked up an estimate. Today they replaced a pressure release valve, a hot-water tank, cleared some pipes, fixed some leaks, and changed some hoses. Work was professional and FAST. Clean-up was spotless. ANDREW and MATT are hard-working and friendly. Did we mention FAST? Highly recommend.

Sonny C.

2/28/2017

Awesome group of people, especially Gino. I have multiple businesses and I use these guys for all the stores. Only time I write a review is when the service is great and their service is great. On time, good pricing, and great customer service. If you need their service, call them, I can guarantee you will like them...check out their reviews already. Thank you for all the great work...L&L Hawaiian Barbecue.

Snoopy A.

06/01/2017 12:00:00 SA

I wish i could give more than 5 stars :)
We had 2 other plumbers come out to look at the water heater, and i have dealt with a few in the past, then came Carl. Omg this guy is so many levels above everyone else. And he is as nice and honest as he is knowledgeable. This dude the the whole package and them some. I will be going with Carl for every plumbing thing if i am lucky enough to have the opportunity. Where as the other guys seemed like they have been doing the plumbing gig for a year, and hated their job, Carl was an encyclopedia of water heaters and is so smart and enthusiastic. Everyone else told us the water heater needed to be replaced, but Carl spotted a leak higher up and said that for a for just 2 to 3 hundred he could probably fix it. No one else noticed that leak or if they did they didn't mention it perhaps because they wanted the bigger sale. I had to leave but i could tell i could trust him and left him in the house to fix it and when i came back, he not only had that fixed but he fixed a slow draining sink in my bathroom no charge. He didn't even tell me he did that, I figured out he did that and was blown away! I almost didn't want to write a review because i want him all to myself LOL But no, i needed to do what is right and tell everyone and take the risk that he is so busy he doesn't have enough time to help me on my next thing :) It is so hard to find people like Carl. I deal with people all the time who hate their job and/or suck at it and/or try to rip you off. So refreshing to find a guy like Carl.

Truong T.

2/24/2019

This is a long overdue review from service Ally provided to us last spring. We were looking a plumber to provide a whole house re-pipe after washing machine flooding kicked off an unexpected remodeling project. I got quotes from 4 organizations, and went with Ally based on their local ownership and solid reviews.

In addition to re-piping everything right down to the water main, we had them install a recirculating pump to minimize hot water lag, pipe our basement to move our washer and dryer downstairs, and install a new set of bath fixtures. The techs who did the work were Jimmy and Dale. I was a little dubious at first because they were both pretty young and I was expecting the stereotypical grizzled old timer, exposed arse crack, etc. But they were outstanding. Excellent communication throughout a week+ project, prompt, respectful of our home, and nice to our kids. Can't ask for better than that. And the lateness of this review means that I can attest that their work has held up for a year now with no issues. One minor quibble was that the expansion tank on our hot water heater wasn't properly secured and came loose. Ally was going to send someone back out but never did, and I didn't push it because of what they did below.

Ally quoted us a flat rate for our project, and it was a fairly substantial one with some unknown variables going into it. For example, their quote was based on the assumption that they would be able to do a horizontal drill to install the supply line from the street to our house. As it turned out, because our home sits up on a hill and has a substantial rockery retaining wall, they were not able to use the drill. Instead they had to remove a good portion of the rockery and hand dig a trench for the supply line. That added materially to the duration and scope of the project, but Ally honored their original flat rate quote. I'd guess that many organizations would have happily used that as an excuse to jack up their pricing, but Ally never even considered it.

I've recommended Ally to a number of friends and neighbors since then, and the feedback I've gotten has been universally positive as well. Going forward Ally will be my first and only call for plumbing needs.

Bruno J.

5/29/2017

Gino came over on time, actually they said between 11:00 and 3:00 and he showed up at 11:05, and called ahead to let us know. He quickly evaluated the job and explained what it would take him to do it and how long. The estimate was free, and we'll have time to save up to get it done.

Tracey H.

05/08/2017 12:00:00 SA

Carl came out to provide an estimate for installation of a double check valve. Carl was very knowledgeable and honest and he informed me that with our faucet, we actually didn't need one. The verbal price Carl said it would probably cost was 1/3 the price a separate plumbing company quoted me who was not honest about the fact that we didn't actually need one (not to mention it was very obvious they were trying to rip me off) . I will definitely call Ally plumbing for any of our future plumbing needs because of their professionalism and honesty.

Michele A.

10/13/2016

I used them through my home warranty so I wasn't expecting much. I was pleasantly surprised. Gino was timely, friendly, fast and efficient. He contacted the Home Warranty and got the info of what was covered without me having to even ask.

Allan T.

06/04/2016 12:00:00 SA

ORIGINAL REVIEW: I had a confirmed appointment for a faucet installation that I booked through the great new Amazon feature Home Services. I've had other projects/work set up through Amazon Home Services just fine. This time Ally just didn't show up in the appointment window. When I called them, no one picked up the phone. I emailed. Nothing. Be careful with this company.
******UPDATE: I got a call from Andrew one of the owners. It sounds like on their end of the service request the order was canceled. That's strange even though I got multiple reminder emails that the appointment was still on. In any case, Andrew was great to talk with, he was very generous in making it good. I don't want to say exactly what he did, so it doesn't set a tough business precedent, but I'm 100% satisfied. Andrew sent Chris to install the faucet the same afternoon. Chris was extremely courtesy and polite and got the job done fast. I have changed my one star rating to 5 stars, since it is EXTREMELY rare to find such great customer service. Only Amazon has better customer service, IMHO.

Jong P.

10/10/2019 12:00:00 SA

We had previously failed a rough in plumbing inspection so we called Ally Plumbing and they helped us pass the inspection on the first go. Very reasonable pricing and great work done. Thank you Ally Plumbing!

Matt R.

10/31/2016

I called Ally seeking quotes and they were more responsive than the other companies in their flexibility to come out quickly. The quote was half of the others and worked was true to quoted price. Gino came out and did a great job with the work on my new laundry room. Really nice guy too. I definitely recommend Ally and Gino.

Nathan V.

8/14/2019

Huge shoutout to Devon from Ally Plumbing! Called him out to consult me on a new dishwasher installation. My condo had a johnson tee installed but was not in use, and I wasn't sure how to test it or if I should use it even if it was healthy. He came over and gave me some great advice, gave me a quote to install the dishwasher, but told me he thought I could do it myself just fine. He then waived my consultation fee. Will definitely call him back in the future when I need any plumbing help.

Shawn L.

8/25/2017

I had my shower/bath hardware replaced. I had already removed the old hardware, so what I needed was the valve replaced and the new hardware put on. They were able to schedule within a few days, which was great. The plumber was very nice, prompt (even showed up a little early), and did a good job.

Alex K.

5/17/2016

Booked an appointment through Amazon, Gino was the one who serviced the sink replacement. He was a little late, but that due to a water heater emergency somewhere else so not a big deal at all.
When he came, he was respectful of the home and did the job quickly and professionally. Would not hesitate to recommend him to anybody!

Adam S.

3/25/2019

These are really good folks. I requested a competitive bid, being upfront that I was communicating with several firms. Taylor got back to me and was enthusiastic about being considered. They sent a plumber out to do an estimate for free and assessed the job fairly while answering my questions honestly. These three points are important: other firms wanted to charge for an estimate (under the pretense of refunding when the work is done - essentially binding you to them as soon as they set foot in the door), gave vague estimate figures, and/or evaded questions. Ally wasn't the cheapest, but after the installation was done the fee charged was spot on. The old water heater was hauled off, the new one installed, the work space was cleaner than they found it, and there was absolutely no damage to the surrounding area. Ally showed a lot of trust in their plumber by letting him give me a verbal on the spot quote and sticking to it. In turn I got a spotless professional install that was even a pleasant experience.

Sean B.

08/08/2019 12:00:00 SA

Awesome job. Identified the issue immediately, affordable quote, quick service. 5 stars. Great team.

Eric C.

10/10/2016 12:00:00 SA

If there was an option for more than 5 stars, I would use it! I searched Yelp for plumbing services and found that Ally was highly rated, but was worried that since they were based out of Seattle they would not be available in Pierce County. However, when I called and inquired I found that they did indeed cover my area. They use an email or paging system to confirm that they are on their way to the appointment. Gino arrived on time and was incredibly helpful. I got the feeling that Ally's business model is to take care of the customer without gouging them, to ensure repeated business. This is the kind of place you let your friends and family know about. Gino is a great guy and resolved my issue in short order. Mahalo!

Sheila O.

12/11/2018 12:00:00 SA

Shawn did a great job! He was on time, efficient, and cleaned up afterwards. Will definitely recommend and refer to my Realtor colleagues. We also received great advice for our entire home. Other plumbers came and just said go to Home Depot which we did 3x before calling Ally. Won't make that mistake again!

Erin H.

3/15/2019

We just moved into a home with a capped gas line on the balcony. We wanted to hook up our gas grill but weren't sure how to uncap the line or connect it to the grill. Greg came out and was prompt and professional in explaining how to do this ourselves. Since it was something we could easily do he didn't charge us. My toddler also locked us out on the balcony and Greg was good-natured about it, climbing down from the balcony to let us back in the house. Next time we need something Ally Plumbing can help us with we will definitely call them (and make sure it's during toddler's nap time).

Rachel C.

10/09/2016 12:00:00 SA

I would send Ally Plumbing to help my Mother or Grandmother, and I don't feel that way about many companies! Gino is so professional and helpful, and Ally generously fit me into a full schedule when they heard I was in a pinch with an overflowing toilet. One small but super helpful thing they did when I first called them was instruct me to turn off the water to the toilet so it would stop flooding - this helpful service continued until the second they left my house. Will definitely keep them in my Rolodex. Thank you Gino and Ally!

R T.

2/23/2016

Jess from Ally Plumbing fixed our plugged pipe and replaced our garbage disposal! He was extremely professional, polite, knowledgeable and on time. Jess removed his shoes without asking and cleaned up after himself. We decided to use this company through the new AmazonHome service. Their prices are very reasonable! We would not hesitate to use AmazonHome and Ally Plumbing again! We were very impressed with both Companies!

FYI...if you first go through AmazonHome Services...you will definitely get a more reasonable and satisfaction guaranteed price! The new service Amazon is providing the Seattle area is AMAZING!!! It will be our new go to website when needing any work for our house!

Joanna A.

12/03/2018 12:00:00 SA

Dishwasher was leaking last night along with leaking under my kitchen sink. Messaged this company through yelp app and heard back immediately. Got a call the next morning that someone would be by today. Shaun came by and was very honest about what he thought the problem was and what he could fix. Ended up the dishwasher needed an appliance guy (nothing was wrong with the plumbing) and he fixed the sink easily. These guys are honest and have great customer service. I plan on using them again in the future!

Carrie F.

03/07/2017 12:00:00 SA

Gino got here early, fixed our leaking toilet quickly, was really nice, and gave me advice on what to do if we have any more issues with it. We'll definitely use Ally Plumbing again.

S. S.

7/30/2019

I had a runny toilet and called Ally for repairs. The two plumbers arrived on time, were very professional, and did a quality job. Now, the bill. $225 plus tax as Ally's minimum charge. What? The job was a simple seal replacement, which took all of 10 minutes. While I certainly appreciate the quality work, it did not cost $225 to do and should have been pro-rated to reflect the actual time worked. So, for simple jobs, I strongly suggest looking for a less expensive alternative or trying DIY.

Gotham K.

3/22/2018

I had them come out and fix a pipe in my crawl space. A plumber named Carl came out and was very efficient, friendly, knowledgeable, and gave me advice on toilets because we were interested in replacing them. I scheduled a time to replace them. After they were finished I noticed water leaking from the one of the toilets. I was livid. I've had some bad experiences with contractors and this was another one. I was going to give them 1 star but the manner in which they corrected the problem restored my faith. Everybody makes mistakes, it's how you correct it that sets you apart from other businesses. They come back to fix it. I had old joints that needed replacing that wasn't on the original bid. They replaced them and even had a separate company come out to see if there is any water damage all at their cost. Believe all the positive reviews. They are a good company and Carl is a good plumber.

Tammy S.

8/13/2018

When you have a really old house with really bad pipes, it's crucial to have a good plumber on speed dial. We went through two other companies in Seattle before finding Ally and these guys are the BEST. They've been to our house six times over the past two years (all for completely different problems: everything from kitchen and laundry room leaks to septic tank and garbage disposal failure to a frozen pipe bursting) and each time, they've been able to tackle the issue quickly and efficiently. They're excellent technicians with thoughtful problem solving skills (so important!) and bonus points for being respectful, good guys all around. We had worked with Carl previously (who was great), but Travis has come out to evaluate and fix our last two problems and he is FANTASTIC. I appreciate contractors who take the time to talk you through each issue before they review/recommend a solution and both their communication and work have been top notch.

Ashley S.

11/14/2016

Gino came out very promptly and fixed my 2 issues in no time. Very polite and knowledgeable. Only thing is I never got a receipt emailed to me but that could be a small technology glitch. I am in fact inquiring with them today to help with another plumbing issue!

Molly G.

09/11/2020 12:00:00 SA

I rarely leave Yelp reviews, but I just wanted to say that Jeff at Ally Plumbing is amazing! He came to fix something that we thought was just a minor leak and we came to realize was part of a much larger problem due to the previous owner doing a shoddy improvement job. The more we tried to fix the issues, the more we realized was improperly installed. In the face of countless issues (and a much longer visit than anticipated) Jeff stayed calm, took the time to explain all the issues and possible solutions, and did not leave until everything was in working order. He even came back on what would have been his day off to fix the last part. We were incredibly impressed and appreciative! We will definitely be using Ally plumbing when we end up redoing our whole house's plumbing. Thank you Jeff! The prices are also incredibly reasonable/competitive and the office is great to work with when it comes to scheduling appointments!

Adam P.

11/10/2016 12:00:00 SA

We had what we were worried was going to be a very expensive leak in our shower causing water damage to the wall behind. Ally sent out a plumber who spent about a half hour troubleshooting various potential causes until he identified the issue and fixed it right there on the spot. Great service and experience all around, I highly recommend Ally to anyone needing a plumber!

Shrey M.

8/29/2019

I got my electric stove converted to one with gas, and Ally Plumbing did a great job of getting the work done quickly. After reaching out, they came for a quote, setting up the appointment, and they finished all the work quickly on the day of the appointment. Overall, great service.

Lindsay C.

5/16/2016

Gino did a great job, had a great attitude, and was very easy to talk to! I would definitely have Ally back for any future jobs.

Wesley U.

9/16/2018

We highly recommend Hawaii Shawn from Ally Plumbing!!! Professional, courteous, knowledgeable, fast, friendly, and helpful!! He helped us to stop a leak in our home. Would hire again in a heartbeat.

T Z.

11/19/2015

I haven't write a review for long time. But I feel i need to do this for their Excellent service! I called with an emergency water heater problem and had someone out to my house within 45 minutes. Our water heater is located in our crawl space and it is in an extremely difficult location, but Chris was able to replace the water heater without any problems or delays. Chris was able to work with my home warranty to get me reimburse. I would highly recommend this company for fast, reliable, and honest service at a fair price.

Kathleen P.

07/05/2016 12:00:00 SA

Ally Plumbing did excellent work for us! My husband and I had trouble finding a plumber so we went through Amazon and were connected with Ally. Gino came to install a pressure reducing value and was such a pleasure to work with we called him back to replace two toilets. In addition Ally had the most competitive prices. We were very pleased with their work and will definitely be calling them for any future needs. Two thumbs up from our family!

Gary R.

02/09/2016 12:00:00 SA

Our beloved water heater decided to croak and spewed water all over the floor. After getting the mess cleaned up our home warranty company set us up with Ally Plumbing. Here comes Andrew and Geno to the rescue. Andrew was the scheduler and Geno the installer. They communicated well about the delay in getting to us. It sounds like the company is new and very busy which is a good sign. Geno was pleasant to work with and installed the water heater in a hour and a half. Very quick and efficient. The company also supports breast cancer research which is an added plus. Thanks for a job a well done. We will definitely use your company in the future.

Nicole W.

8/21/2018

The best plumbers ever - Travis and Devin! Fair price and didn't try to up sell us. Honest guys. I look forward to working with them in the future when we do a bathroom remodel.

Tabitha P.

8/20/2018

We noticed our tub was dripping on Friday; this morning I spoke with Sabrina in the office and asked if someone could come out and give me an estimate on what sounded like an issue with the cartridge. She said she could send a technician out and that they'd be happy to give me a quote before doing any work. She gave me a three hour window, and I assumed it meant someone would arrive at the end of the time slot. Travis arrived within the first hour, and was able to diagnose a simple issue and fix it right away. All around great customer service.

Crystal Z.

8/20/2018

Travis was incredibly generous to offer a free diagnostic and suggestions for how to address our plumbing issue. Thank you!!!

Linnea M.

11/15/2016

I can't recommend this company enough! Gino came and fixed a leaky bathroom sink problem I had. Very courteous and efficient. I wouldn't hesitate to use this company. Thanks Gino, you are the best!!

Z C.

04/12/2019 12:00:00 SA

I cannot comment on their plumbing services. But, I can comment on their customer service. I was under contract for a home, and inquired about a ballpark estimate based on a third-party sewer inspection. I contacted several companies. And Ally Plumbing was one of only two that chose to help me. Customer service is impacts the whole experience, and the responsiveness from Ally Plumbing was awesome.

Miran L.

3/29/2017

I need to replace kitchen faucet which was leaking and broken.
I called last night to Ally Plumbing and they responded me in an hour to schedule.
And I got the service this morning and technician did a great job.
price was little bit higher than I expected but other than price, everything was good and I highly recommend this company.

Sandra G.

3/20/2017

I loved working with Ally Plumbing! They sent two people out for an inspection when our water bill came back as super high. Both of these men were super respectful of me and my property as they investigated the situation. They discovered that our toilets were quite old and needed to be replaced. They listened carefully to all of my concerns and answered any questions I had about the process.

A few weeks later Gino came out and installed the toilets we purchased and he was wonderful to work with! He also was very respectful and worked efficiently! I am definitely going to hire them again if I have plumbing problems in the future!

Jenny K.

10/22/2018

Shawn from Ally came to look at the pipe from my bathtub that frequently clogs up. I had called on a Saturday when my tub was totally not draining and got an appointment for early Monday morning. The clog seemed to magically resolve itself when I ran the laundry later that weekend. Given that, Shawn recommended we not do anything today but explained what was happening with my plumbing to cause the issue, and laid out options for dealing with the problem for the longer term. Shawn was very knowledgeable and professional, great service! Will definitely call Ally again in the future.

Kira G.

3/14/2017

We had Ally Plumbing do our plumbing for our kitchen remodel You will not find more courteous, prompt, and professional plumbers. They show up when they say they will. Their phone service (Bri and Lena) is exemplary. Due to problems we had in sequencing work, as well as an issue with our carpenters believing the water lines were too short (they weren't), they had to make extra trips to our house. They were extremely gracious about it, never charging us for it. Dexter is the last plumber who visited to complete the work, and he did a fine job.

The reason I can't give five stars is because one of their plumbers (not Dexter) installed our kitchen faucet backwards, and also left without checking his water line which he installed to our icemaker (which leaked onto our new wood floors, fortunately we caught it immediately and my husband was able to fix it.) When we called them about it they came out promptly to reinstall the faucet and were very apologetic. Since that plumber is apparently no longer with the company, I can recommend Ally without reservation.

Carmine P.

10/04/2018 12:00:00 SA

Our furnace fan went out while trying to deal with the wildfire smoke. As the furnace was 26 years old, replacing it was the choice. Nick, who was soft spoken with a pleasant demeanor, from Ally Plumbing came out fast to look at it, make recommendations and provide quotes for several options. We went with a modulating gas furnace. They had the best price and were able to do the install soonest, a four day wait. Nick did the install with another tech. They were very professional and did a neat job of it. They succeeded at getting the new thermostat wire through the walls of this old house, a challenge won. The furnace works well and provides quiet, even heating. I highly recommend Ally.

Adam H.

9/28/2016

Wonderful people to work with. Very fair priced, knowledgeable and willing to answer questions. Carl was late leaving the job before mine but still came an rerouted out washer line even though it was later in the evening. Thank you Ally Plumbing.

Brad K.

2/23/2019

This review is credited to Sean, Ally's awesome HVAC technician. Sean came to our house to diagnose a broken furnace. He was courteous, professional, and accurately identified our problem immediately. When he returned to our house during a snowstorm to replace the broken part, the roads were terrible, especially on our steep street. I fully expected Ally to re-schedule, but Sean insisted on restoring heat in our home. Ally is truly lucky to have this bright young man on their team, and he is directly responsible for earning Ally our future business. Thanks Sean!

Kevin Y.

9/22/2016

I highly recommend Ally plumbing. I worked with Andrew on the estimate and scheduling... Even though these guys are very busy, they were willing and able to work out an appointment for early evening .....

Gino and his team was great! Not only where they were early, but they where very professional and knowledgeable. They were able to fix our problem in no time at all... I will continue to use Gino in the future.

Thanks Gino!

C K.

02/07/2019 12:00:00 SA

Great service and quick response! James is professional and fixed our problem fast. Highly recommended.

Amy B.

02/07/2019 12:00:00 SA

Cannot recommend Ally highly enough. I'm putting a new bathroom and laundry room in my basement, and they were beyond fantastic.

Jimmy D.

1/31/2019

Our furnace went out at 7pm. I called a few other places and they were closed, but Taylor was able to schedule me an appointment first thing the next morning. James arrived and diagnosed the issue quickly. Unfortunately we had to wait another day for parts to arrive, but James stopped by on his way home and got our furnace up and running without us having to wait an extra day. My family definitely appreciated that! I wouldn't hesitate to call for any more repairs, but hopefully I won't have to!

Wilfred S.

1/30/2019

They offered good service, prompt and was reasonably priced. I will use them again. The plumber Chris is top notch.

Harmony R.

5/27/2017

We used Ally Plumbing because it was the only plumbing company our home warranty company worked with in our area. They replaced our water heater and did a horrible job. They installed one too big for the space do the venting ducts going out sloped down instead of up. They were sketchy about providing an itemized invoice. The worst however, and I don't say this lightly, they almost killed my family. They used duct tape on the exhaust vent pipes instead of ducting tape. My husband even questioned them about it during install. A few weeks later my husband miraculously came hope to get a tool and found the tape had melted, the vent pipes separated and exhaust was being pushed directly into the house. We had an inspector come out to the house after that to make sure there weren't any other problems... he found a list of them. More than 6 months later and Ally Plumbing has failed to remedy the list and we're left with an open permit we can't close.

Steve F.

1/21/2019

I had to have a modification to my gas plumbing for a new range I bought. The product vendor recommended 3 firms. All three came out, but none of them could do the job. So I went on my own and found Ally. They were EXCELLENT. They responded quickly. Scheduled a date promptly (the very next day). Hit the appointment time. Finished the job for less than any of the folks who came out before them estimated (and they couldn't even do the work). Big kudos for Devon for getting this job done before a few of the others I called even returned my calls. Highly recommended!

Jeremy B.

4/25/2019

Update: I had less than stellar first experience, but was contacted almost immediately by the owner of the company after I raised my concerns. The owners went out of their way to make the problem right. They sent one of the partners who finished the job quickly, and at a fair price. After dealing with them, I think they do have a great business and approach, and will provide excellent customer service at an affordable rate. I do recommend using them!

June Y.

7/16/2018

I was trying to install a smart thermostat to my old system which was powered by batteries. Asked for several quotes around but all told me they couldn't to the re-wire and installation of a thermostat together. The receptionist at Ally Plumbing was particularly helpful by first confirming with their technician that the work is do-able and then called me back to schedule. Two technicians came with great manners and completed excellent work. Price was reasonable.

Rae R.

04/09/2018 12:00:00 SA

I am so glad I chose Ally Plumbing. Chris, the plumber, did a fantastic job installing my new toilet. He was efficient, knowledgeable, and friendly. From now on, Chris is my official plumber!

Tyanne F.

04/08/2016 12:00:00 SA

We had a leaking toilet valve and needed a plumber - fast! We contacted Ally Plumbing and they quickly scheduled an emergency same-day appointment for that evening. Gino was polite, friendly, and informative. He removed the old hose and valve and replaced it with new hardware. No more leaking! For something as stressful as a water leak in a house, we couldn't have been more pleased with Gino's prompt and friendly service. We are so happy we went with Ally Plumbing and will certainly call them again.

Leo L.

09/08/2017 12:00:00 SA

The company owner gave me a call shortly after I posted my initial review and followed up with a next day appointment to take a second look at my house. He sent his best guy Gino and I got a very helpful estimate on what it would cost labor, parts & time to replace a PRV. Even though it was a rocky start but I'll give them credit for doing the right thing to rectify a bad experience.

Prasad K.

6/25/2018

I had a fantastic experience with this company, we had a problem with a leak and Travis from Ally plumbing dropped by within a couple of days to take a look and advise us on the next steps. Thoroughly professional, knew exactly what he was talking about and also suggested improvements we could do in the future. I'm definitely calling these guys anytime I have a plumbing need, specifically asking for Travis. All in all, very impressed with their service.

John P.

11/12/2018 12:00:00 SA

Sean and Gino came and did a quick simple fix and were a pleasure to deal with. While the scheduling could have been better the service once here was excellent. In and out in about 30 minutes as they had the parts needed in the van.

Caroline A.

06/12/2018 12:00:00 SA

Great, clean and courteous service. Mike and his partner identified the issue, provided solutions and fixed my leak quickly. Will definitely use them again.

Alexander H.

01/03/2018 12:00:00 SA

Jane answered us on the first ring, and scheduled us for a visit the next day. Mikey gave a heads up call, showed promptly, and was courteous, honest, transparent, speedy and efficient. Appreciate the service, Ally plumbing!

Bhavin G.

06/04/2018 12:00:00 SA

I had a clogged garbage disposal that they were able to unclog. I had a billing issue and the owner personally followed up and positively sorted out the issue. I appreciated the sincerity and the attitude of the owner and updated my review to account for that.

Rob C.

12/30/2015

I had an excellent experience with Tyler S from Ally Plumbing. I needed a plumber to fix a toilet that was having trouble with a bad flange connection. Angie's List hasn't been as reliable of late, so I decided to try another home service. Setup was easy through the service (described the problem, Ally was quick to provide the only bid, and I picked a day and time window for the work). Tyler showed up on time in my first choice window, he quickly assessed what was needed, made the necessary repairs, and was on his way within the hour. Everything was left clean and functional. Cost was within the original bid for the work and Tyler was very pleasant to deal with throughout. I wouldn't hesitate to use Ally again.

Barbara B.

10/16/2017

Original toilet reseating was still somewhat unstable. Called during the weekend. Andrew sent out a technician first thing Monday morning to remedy. Bathroom sink also needed snaking. This was done at no charge as a thank you. Their customer experience comes first with Ally plumbing.

Kevin K.

12/21/2015

The serviceman, Geno, was very courteous and performed an exceptional job in removing our kitchen faucet. He also tightened two other faucets for free as well.

We will use this service again.

Jim C.

5/17/2018

We've had Ally plumbers fix stuff or install fixtures at our home three times this year. Their plumbers are competent and honest; a great combo. We highly recommend this firm.

Theresa N.

10/02/2018 12:00:00 SA

All around positive experience. When I sent a request for a site visit and possible quote, they responded quickly to see what time window worked for me. I had a few minor issues and not sure what the problem was. Ally checked in with me to verify the visit one day prior and about 1 hour prior. Chris showed up right on time, came in, spent about 1 minute cleaning my faucet and solved my low water pressure with no charge. Ok, I'm embarrassed but respect and appreciate the honesty! Thanks, Chris!

Mieko H.

9/29/2016

Ally came out to help me with a possible leak in my home. The two plumbers were great. They were informative and extremely knowledgeable.

Tom M.

1/20/2018

Called after hours to try to get a plumber out. Was told that all their emergency calls were taken for the night. Called around the next day, trying to get a plumber out. Ally didn't charge for their estimate. They also were able to get someone out the next day. There prices were reasonable compared to other plumbers, but just a bit high in my estimation. Caleb came out and did the work. He did a fantastic job. He spent a significant time testing his work to verify that there were no longer any leaks.

Christen C.

9/20/2018

I emailed Ally after the service but no one responded. Once I posted this review they were eager to follow up and fix the issue. They sent out two amazing professionals (Gino and Shawn?) and they have me a much more reasonable quote by just trying harder. If I could have had these two out the first time I would have been SO happy. Thanks for the follow up and thanks to these guys for not only doing a great job but also being so pleasant.

Jay I.

4/19/2018

Easy to schedule and great communication the whole way through. I will definitely be using Ally again for future plumbing jobs. Thanks guys!!

Bluie B.

3/30/2017

We had a great experience with Ally. After calling another company that said they'd come 2 days in a row and then didn't, Ally showed up exactly when they said they would. Gino was friendly and efficient and got the job done. Don't forget to ask for the $40 discount from Yelp! We'd definitely call them again.

David D.

4/14/2018

I had an old 40 year old sink/plumbing that needed updating, which included replacing the faucet, disposal, basket strainer, angle stops and all of the piping. The plumber, Corey, arrived right on time and even called me ahead of time to update me with his current location. As for the sink, most of the parts were unfortunately fused together due to rust and gunk but Corey was able to get everything apart and replace everything perfectly. At one point, the original basket strainer would just not come out and I told him to leave it. However, he did not give it up and was able to eventually get it out. Anyway, I am pleased with my updated sink system and so far so good!

M K.

01/09/2018 12:00:00 SA

Ally Plumbing was great. They came out to help us w/ out an emergency situation. Chris was clean, courteous and fast!

Vanessa R.

7/24/2017

We have now interacted with Ally Plumping at several different times. In general, I would say they are okay. Out of three scheduled appointments, we've had one good experience, one bad experience, and one sort-of-in-the middle experience. I think it really depends on which tech you get; some are great and very knowledgable, and some seem less so. They also have arrived for us both late and (weirdly) early, but never during the scheduled window. They are pretty competitively priced for this type of service in Seattle.

John R.

3/27/2018

Travis Reiter arrived on time. Fixed problem Gave me some preventive maintenance tips. Cleaned up and left. Except for not wearing a mask, or having a horse, felt as if I was dealing with the Lone Ranger. Hi-Yo-Silver, AWAY-Y-Y

Anita T.

3/27/2018

Came out quick for a leaky sink/dishwasher and were upfront about costs. Free estimate is great and the plumber we worked with, Travis, was awesome. Highly recommend and will definitely be calling them in the future!

John H.

8/17/2016

I called Ally Plumbing this morning because we had a leak in our water heater pipe. I spoke with Chris and he said that most of his people were out on jobs all day but there would be someone available after 4:00 PM. Then around 1:30 PM I got a call from Ryan and he told me there had been a few cancelations and would it be alright if he came right over. He was at our house by 2:00 PM and finished the job in 10 minutes. He was courteous and professional and the price was very reasonable. I made a note that Ally Plumbing will be my plumber of choice from now on.

M R.

3/16/2018

I called Ally Plumbing to have a dishwasher installed. I was very impressed by the level of customer service. Adam and Travis were great-very helpful and knowledgeable. They did a great job installing the dishwasher-I would highly recommend them!

H. L.

1/31/2017

Gino and Chris came out last night to troubleshoot a few plumbing problems for us and we found them to be very personable and professional. They fixed one of the issues for us on the spot and charged us nothing at the end of the visit. They were knowledgeable and took the time to go over all of our questions and concerns. We'll definitely be using Ally again when we do the complete plumbing overhaul in our home.

Dwight L.

03/07/2018 12:00:00 SA

After having a price-shocking experience with Beacon Plumbing for an emergency repair on my water heater, I looked for a better alternative on Yelp and decided to try Ally Plumbing with all the 5 star reviews. I've used Ally twice and I'm happy to say that their customer service is excellent. Their prices are reasonable, and all their staff from the office to the plumbers are very polite. Michael and Carl came out on the second visit and fixed the problem quickly. Ally deserves its 5 Star rating on Yelp!

Thommy L.

7/30/2018

Excellent service. Shawn my service technician was very professional, friendly, and efficient. I've dealt with Beacon plumbing and it was a night a day difference. I know who I'll be contacting if ever I need help in the future.

Oliver C.

1/31/2017

Great service from Gino and Chris. We had a problem with lack of hot water in an upstairs shower. Guys came over, took the shower knob apart, and fixed it within a few minutes, free of charge. We also got a prompt bid later that evening to replace our galvanized pipes. These guys were professional, courteous (took their shoes off before coming onto the carpet), and thoroughly explained everything to us. Highly recommended.

Russell W.

7/16/2018

Gino and Sean were awesome. Prompt, friendly and helpful. Didn't overcharge. Thank you!! Would highly recommend.

Nichole C.

07/06/2016 12:00:00 SA

These guys were booked through AHS Home Warranty to fix my shower and plumbing leak in my utility room. The first two guys who came out to check it out and see what the issue was, were so nice and apologized for being a few minutes late, the window was set between 9-12 and they showed up at 9:04.. seriously guys!!! You were not even late!! But, I really appreciate that, they thought enough of my time as a customer.

The second round of guys who came out on a Friday evening were just as great! They were patient, funny, explained everything to me in detail and honestly, just wanted to do a good job for their customer and it showed in how they worked and responded to my silly questions (I'm so not plumbing knowledgeable).

I completely understand why they have a 5 star rating on Yelp and will NEVER use any other company ever!! Ally is my go to from now on and I will ONLY recommend them to anyone who ever needs a plumber.

Thanks for making a frustrating situation better guys!! I really do appreciate it!

Piglet R.

07/06/2018 12:00:00 SA

I called Ally plumbing to see if they could fix a leaking shower faucet.
I talked with Liz and she wasn't able to find any openings until the following week so she asked me if I'd liked to be put on the cancelation list. I said yes and continued my search. I found another plumber who asked me to send him a picture of the faucet stem and he would get back to me. (He never did get back to me)
The leak had become so bad that we had to shut off the main water.
A day later Liz calls me and says she had a cancelation and could send someone out before noon. Great! I let the other plumber know I found someone else and then earlier than promised, I get a call from Travis saying he's on the way. Travis arrives and after several minutes of diagnosing the issue and tracking down the correct part I have a functional shower again. I will not bore you with the details but Travis did a lot of work tracking down the part and letting me know all my options.

Liz and Travis were great to work with and I would use them again if the need arises.

Roxanne S.

07/05/2018 12:00:00 SA

My husband and I are very happy to have discovered Ally Plumbing! We have called on them twice in the last 3 months. The service we received for both times was great, and the bids were very reasonable, compared to the other plumbers we talked to. Travis helped us out today with replacing a bathtub faucet, which we couldn't do ourselves, and he worked quickly and efficiently. He did an excellent job! We will definitely be calling on Ally Plumbing for all our future plumbing needs.

R A.

02/04/2018 12:00:00 SA

Called them to come out and look at a leak. Very impressed by their professionalism. Based on the evidence Mickey gave his professional opinion that a tile-repair person would be the right call for this job and any services he could provide would not be worth the cost. I have a few other plumbing jobs coming up and I will be looking to call them again for sure. A plumbing contractor with integrity.... Awesome!

John Z.

6/19/2018

Andrew tried very hard to make sure I am satisfied with their service. He even offered a partial refund to me. I am very impressed by his effort and follow-up.

Wind S.

10/17/2017

By far the best plumbers I've ever used. Phenomenal! Most importantly super honest and only tooks to fix what's broken in the most cost effective way. Had intermittent water damage from our upstairs bathroom. Carl carefully dissected the problem and determined that there was no issue with the plumbing just the calling around the shower trim. Referred me to a clean up crew to handle the resulting damage to the plaster and ceiling. Amazing!

Ryan C.

1/19/2016

I don't think i've ever been happier with a plumbing service before. They were super polite and professional from the absolute beginning. I called several plumbers and got a mix of hassles. When I called Ally, it became fast and easy from there. They were able to come out same day and right on time. Gino had a look around (which wasn't easy given the access of my basement).
Our house was built in 1900 and has dealt with a lot of DIY jobs, especially in the realm of plumbing; in short the job called for re piping of a kitchen sink and 1/2 bathroom sink.
Ally was able to move some things around to fit me in next day. Gino came on time and took care of a nasty job in swift and careful manner. I just hope that they don't become too busy, because they are that good.
Cheers boys if you're reading this, thanks soooo much!

Jason G.

6/16/2018

Travis came out on a Saturday and was fantastic. Very honest and helpful. He solved our immediate problem & spotted a future issue we will bring him back to fix. I would highly recommend Ally, especially Travis.

Zach R.

06/01/2018 12:00:00 SA

The plumber who arrived came with five minutes left in the four-hour window we were given, without giving us notice (we were told we would have 30 minutes notice, which is important when trying to manage three kids, work, etc.). Upon arrival, he told us all of his tools had been stolen that day and he couldn't perform the tasks on our list, except for unclog two drains. That being the case, I'm not sure why someone else wasn't sent to assist us.
He told us that American Home Shield (the insurance company covering the repairs) was horrible and that they would never cover our repairs. He then tried to tell us that our issues were not legitimate, even though our inspection report (upon purchasing our home) and another plumber previously agreed that we had a number of issues that needed to be addressed. He made these statements before he even bothered to investigate.
Frankly, the plumber who came over was very unprofessional and unkind. He was belittling to us and clearly was not interested in doing the work we wanted done. I think he just wanted his day to be over. We were very disappointed, and would certainly not recommend this company.

Shea M.

03/08/2017 12:00:00 SA

I cannot say enough good things about Ally Plumbing. Everyone we worked with (on multiple occasions), and especially our plumbers, Gino J and Chris D, were professional, courteous, and kind. They did outstanding work on all the plumbing in our house (new pipes throughout and two bathroom remodels), were always early or on-time, called with updates/confirmations and the order center got us a great deal on our fixtures. Finding a good plumber in Seattle can be stressful; save yourself the headache and use Ally, and ask for Gino or Chris.

irving k.

02/07/2017 12:00:00 SA

Highly recommend Ally Plumbing. Chriss and Tyler came out the same day I called and replaced a refill valve. It took them less than 30 minutes. They were professional and efficient. I would absolutely call them again with any plumbing issue.

Steven T.

4/19/2018

I ordered a new toilet and received next day service. The recommended toilet (Toto Drake II) is far superior to my old one (came with the condo). I thought toilets were all the same. Not true! The two guys from Ally got the job done from start to finish in what seemed to be under an hour or so. I then ordered a new hot water heater from Ally the same day because my heater is 17 years old and I have read/heard you should replace hot water heaters every 10 years. A diagnostic appointment was set for two days later. The technician came out and inspected my hot water heater. He said in good conscience he could not recommend replacing my hot water heater. He said my heater appeared in good condition, was up to code and he didn't think it needed replacing. I challenge you to find another plumber this honest. They charged me a modest diagnostic fee but that would be credited if/when I order a new hot water heater in the future.

Michael J.

04/10/2017 12:00:00 SA

Great service from top to bottom. Was able to fit an appointment in the next day to replace my garbage disposal. Called on a Sunday night too. Gino was awesome, and the follow up call later to see how the job went was icing on the cake! Definitely would use them again.

Stacee E.

1/26/2017

I have used Ally Plumbing a few times now on my rental property and I have walked away feeling very happy each time. Their prices have been much more reasonable than other plumbers I have used in the past and they always do great work! Their staff is always so kind and reassuring too which helps a lot because I have a tendency to stress, especially when it comes to plumbing issues. They are my go-to plumber now and I am so happy to have finally found a reliable company!

Joshua T.

2/16/2017

Just had Dexter with Ally Plumbing come to my house and check on a few things. He was extremely friendly, fast, and effective. I will definitely recommend Ally Plumbing to others and especially Dexter.

Siena R.

3/22/2018

Great service. Ally is quickly responsive and sent out the best guy, Christopher! He's forthright and highly professional. Fixed the plumbing problem in a breeze, after I had two others give up. Christopher is the man!

Tad H.

02/09/2017 12:00:00 SA

Our shower drain backed up during the most recent rainstorms, causing substantial flooding. Ally saved the day -- they were able to get out to our place within a few hours, and had the problem solved quickly and efficiently. Geno and Chris, the technicians, were great to deal with -- they diagnosed and fixed the problem, and took the time to show us where the system failed and gave us suggestions on how we might fix it ourselves if the problem ever reoccurs. Bree, who answered the phones when we called, was also extremely helpful in prioritizing our emergency. All in all, a great company. We'll definitely call them again.

Blake M.

11/17/2016

The service was great and the plumber was very courteous. Melvin (I think) helped me with all of the repairs I needed for a home closing. Arrived on time and finished all the repairs in an hour. I needed the water heater evaluated and fixed if leaking, and he saved me some money. Great service, no door charge !!!

Keith K.

11/03/2016 12:00:00 SA

They responded in a very timely manner. They updated me on their expected arrival and gave me an accurate estimate of the charges before they began work. Gino was very professional and efficient with his time. After he left, you couldn't even tell he'd been here since he cleaned up after himself so well. Highly recommend these guys to anyone in need of plumbing services. I'll call on them again if needed.

Patti R.

06/01/2017 12:00:00 SA

There aren't enough stars! Ally is the best choice I've made in any of my home repairs on my 106 year old house. Chriss assessed the problem quickly and was unbelievably efficient at repairing / replacing the leaking pipe in my kitchen wall. He is the NICEST guy! Pricing was excellent. Chriss is my guy and Ally is the plumbing company I will ever use!

Nathan K.

12/08/2016 12:00:00 SA

Ally replaced our main line after our water bill began to skyrocket due to leaks. I knows it's a fairly major project, but it did take two weeks from our first call to resolve. Everyone we spoke to or worked with was polite, though, and gladly answered all of our questions. Unforeseen complications on project day, such as a late subcontractor, resulted in a nine-hour day for the crew. The right tools would have saved hours as well; a jackhammer rental from Home Depot won the day. Chris and his coworker stayed until 9:00pm on a freezing night to make sure the job was done, and all without cutting corners. Talk about impressed! We are grateful for the service, and will use Ally for our future plumbing needs. Hopefully like wayyyy future, but still.

Alison M.

05/11/2017 12:00:00 SA

Setting up an appointment was easy and I loved getting a call + text when they were on their way. Gino was great, very nice and quick! He explained the problems and even gave us some tips to help avoid the issue in the future. I will use Ally again and would recommend to friends.

Scott M.

01/06/2018 12:00:00 SA

Called with a broken water line. Carl showed up late on Friday night and worked like a fiend to find the problem, tried to get parts that night but had to wait till Saturday. He followed up, came back and finished the job Saturday. Extremely hard worker, fair price and great service. Definitely recommend them, and especially Carl!

Vince I.

04/09/2017 12:00:00 SA

Ally really cares about their reputation. After I had some issues with them, they made a significant effort to make sure that I am happy. I gave them another chance and they did a good job.

Fred C.

12/06/2017 12:00:00 SA

Ally sent Adam out within a couple of days of my call. It wasn't an emergency but was a slow water pipe leak in the garage ceiling. He did a terrific job, communicated the repair strategy very well, and completed the work quickly. A five star performance on his part. But I do feel the company charges were too high for such an easy, quick job.

Jeannie G.

09/11/2018 12:00:00 SA

My 90 foot sewer line was in non-immediate peril. Due to trees and retaining walls, I was only interested in trenchless replacement. Ally was the only plumber who proposed one hole (at the cleanout) instead of two (at the cleanout and closer to main City sewer). I was favorably disposed towards them just for that. Their estimator (Cody) was prompt and helpful, answering all my questions and showing me the materials they would use for re-lining. In the subsequent weeks, I had additional questions which owner Andrew answered promptly and completely. My relining was scheduled and I was told the crew would arrive at 8:00 a.m. At 8:00 a.m. sharp, a crew of four showed up and took less than a full day to complete the relining. When it was over, I was provided a video of the new line, which looks perfect. I originally considered Ally because of the Yelp reviews; I am now one of them. This company did what they said, for exactly the price quoted. I highly recommend them.

Peggy T.

11/28/2017

I did a major kitchen remodel and Ally did some plumbing and heating work for me. They were able to come to my home within 2 days and get the work done quickly. The bid seemed high but I think it would have been that way anywhere. I purchased their $160 coupon but they forgot to to include it in my invoice. I called Ally and the woman on the phone was very helpful. They did a quick reimbursement on my credit card without hesitation. I would definitely recommend Ally for plumbing and heating service.

Anton K.

05/03/2016 12:00:00 SA

I ordered a new kitchen faucet from Amazon and it said I could have it installed for $108 through Ally Plumbing, and they seemed to be well reviewed so I went for it. It took longer for them to contact us about the installation than what Amazon had said, but not that big of a deal. The plumber comes out and he seems nice enough, but he takes one look at our existing faucet and says that it is rusted on and will be difficult to remove, so they will have to take our whole sink out with the help of a second guy in order to get the faucet out. Now keep in mind that he never tried to remove the old faucet. He only glanced at it. He said he would have to talk with his boss about how much extra it was going to cost, but way more than $108. The pluber said he could come back early the next week and do the installation, and that his boss would call us ASAP with a price quote, and he cancelled the installation through Amazon. Well two weeks or so go by before we finally get a call. At this point I figured they cancelled our installation and forgot about us, but no they finally called with a quote. The quote $500 (told to my wife). I told my wife to tell them we would get a second quote, and they countered by offering to uncancel the installation through Amazon and then it would only be an additional $400. So we would pay $108 through Amazon and then another $400 directly to them? How is that a deal? So I told my wife to tell them thanks but no thanks. Today we had a plumber recommended by a friend come out and he easily changed out the faucet for $120. It was little more than the low ball price of $108 but a lot less than the $500. I told the new plumber (who I would now use for all my pluming needs) that we were told it was going to be next to impossible to get the old faucet out without removing the sink and he said Has the guy never heard of WD40?. All I can say is to be careful of the too good to be true Amazon price, and if they jack up the price be sure to get a second opinion.

Jacob H.

11/02/2017 12:00:00 SA

I had them come out to check on the gas range that I had installed. I had them also light the pilot lights to my furnace in the basement. After leaving, I noticed that my heat from my furnace was not warming up the house. They were very responsive on the phone and wanted to make it right. They had someone come back out to the house to make sure everything was done properly. Really appreciate it guys!

Peter H.

06/02/2017 12:00:00 SA

We had an issue with sewage backing up in our upstairs plumbing. Long story short Chris came by and immediately noticed a test plug (our plumbing was recently inspected) that was causing the issue. He switch out the test plug and capped it and because it was a simple task and didn't involve much labor or parts didn't end up charging us! To top it off this was on Memorial Day weekend (all the other companies I called were going to charge a minimum just to show up ). For all the stereotypes of plumbers being dishonest or overcharging, along comes a company that totally puts the trust back into the profession. They will be my first and only call next time we have a plumbing issue!

Fuz Z.

12/05/2016 12:00:00 SA

If I could give Ally plumbing more than 5 stars, I would in a heart beat. We had Gino come over to our home to troubleshoot an issue with our extruded pump. He was extremely thorough and professional during his visit and gave us a number of tips and ideas. Definitely will be contacting Gino again for future plumbing issues. Also their response rate to messages on yelp is insanely fast. I got a response within 5 minutes, which is crazy considering I messaged them at midnight.

A F.

05/10/2017 12:00:00 SA

Ally was very quick to respond to a query that we posted on Porch.com for help with a clogged drain. James was out to our home within two days and stayed late to fix our problem. He was excellent to work with and very professional. James left our bathroom spic and span after needing to open up a couple of different access panels to get the work done. We were very pleased with his great attitude and efficient work. The only reason for not giving all 5 stars was that Ally was late relative to our original time window, though they called to apologize and were very courteous about the error.

Marie M.

07/05/2016 12:00:00 SA

Ally Plumbing has our vote! They're professional from administration through completion of the job. We had a bit of a rough start with some miscommunication between our insurance company, Ally, and us, but Ally's office guy, Chris, was very swift and polite in creating a workable situation. He confirmed procedures and coordinated with me for both the covered and non-covered work to be done. Gino, Chris (different guy), and Luke, came out and completed the work efficiently and conscientiously. They were friendly and knowledgable in their work with Gino offering viable solutions. And they made sure to make the smallest impact on the surrounding areas. Seriously, it's one of the cleanest and most pleasant plumbing experience we've had. It's certainly the best service company sent out by our insurance company, American Home Shield. Ally was leagues above the rest. We'll always request them going forward! Thank you Ally Plumbing team!

Rahul V.

9/22/2017

Outstanding. Joe reached in the morning at the right time, he was able to diagnose the shower hot water problem really quickly. It turns out it required changing a component that I could do myself, so he did not charge for his efforts and time spent to reach my Capitol Hill Seattle place. Really polite and nice person scheduling the visit as well. Will definitely get Joe again whenever there is any issue. Great team!

Elise F.

9/22/2017

Ally Plumbing was excellent to work with! They were fast, responsive, and professional. I worked with Caleb to have some old drain pipes removed that were sticking out of the wall. The first day he came, we couldn't find our water main shut-off (turns out it was around the corner from our house), so he had to leave. Nevertheless, he was able to return the next day and completed the job in just over an hour! He was courteous, efficient, and knowledgeable - would definitely recommend Ally Plumbing to others - and ask for Caleb!

C O.

9/21/2017

Thanks Caleb for the phone call before arriving, the fast and prompt service and offering to take care of future gas needs! Will definitely keep card on file for future.

Sara M.

04/09/2017 12:00:00 SA

We were able to get a same-day appointment (on a Saturday no less!) for a leaky bathroom sink. Thomas was the technician we worked with and he was fantastic. He called to give us an update on timing, arrived on time, and was courteous and thorough. We really appreciated the quick and professional service. Would highly recommend.

David W.

04/03/2017 12:00:00 SA

We had some miscommunication, but in the end, Ally treated me fairly. Give them a chance to bid on your project.

Eric C.

3/19/2019

I am changing my review from a 5 star to 1. We decided to use Ally Plumbing again, because we had such a great experience the first time. This time around, we were given a window of 4-8 since we are only available in the evenings and I had an appointment that I wasn't going to get out of until 4. I was told by the scheduler that they usually won't come over until 5 anyway and that he would make a note on my file. I get a call at 2:30 from the plumber letting me know he was on his way. I was confused and mentioned I would not be available until after 4, because I had an interview before then. His tone of voice gets very annoyed and says he's just trying to wrap up his day early. I then get confused and start to mention we were given a time frame of 4-8, but he cut me off and kept saying he wanted to get his day wrapped up. Making it clear to me that he was annoyed, he said he would meet me then at 4:15. Concerned about the quality of work he would do, I requested to schedule with another plumber since this guy clearly had better things to do. We were told someone else would come at 5. We sit and wait and by 7:45 we decide to check in with the scheduler who says she would give the 2nd guy a call. He calls us in a few minutes explaining that the other appointment took too long and was too late in the day to come over...??? I could understand it being so late in the day and perhaps I should have checked in with the scheduler earlier, but this is a far cry from the service we got the first time around.

Suzanne K.

10/05/2016 12:00:00 SA

I cannot recommend them highly enough. I have never had such a great experience with a plumber. This time I needed someone to lay a line for a gas fire pit outside. I had the worst experience with another plumber and I was so uncomfortable with the person that came out I didn't want to use them. I was in a horrible position with everything on the job being held up by the gas line. I connected with Andrew at Ally and he calmed me down and said he could have someone come out the next morning and their prices were in line with what I was expecting to pay, but more than that they were professional, accommodating, punctual and so nice. I will never use anyone else for any plumbing needs that I have! Chris came out and did the job and was amazing.

Doctor D.

03/08/2017 12:00:00 SA

Easy to work with, schedule and did an excellent job on one of my properties. The worker on site called me with a detailed description and estimate before he started work. From a plumbing company - what more could you ask :)

Christina W.

4/29/2016

These guys are awesome. They redid our nightmare of a plumbing system in our rental. Things were seriously screwed up. I was very impressed with their knowledge, professionalism, efficiency, and prices. They accommodated me fairly quickly for what ended up being a large project. Everyone else I called either never returned my call from the start, didn't show up to give us a quote when they said they would, or came out and then never got me the bid. Some seemed unsure what to do to fix our plumbing. The plumber that came out to do the bid assessed what needed to be done quickly, made a few recommendations, and they got me the bid quickly. One of the owners called me on a Saturday to respond to a question i had emailed and to set up the appointment to do the work. The guys that did the work were exceptional, they went above and beyond. We are having them redo the plumbing in our personal house too now. They will definitely be our go to guys for plumbing issues from now on.

Sandra M.

07/10/2017 12:00:00 SA

Extremely easy to schedule, prompt and reliable. Chris showed up and figured out the cause of the leak under the sink immediately. He had it fixed in no time for a reasonable price and also quickly fixed another issue with my bathtub without even having to replace the piece. He was great, and I am very pleased with this company's service.

Glenna S.

6/28/2017

WOW! An honest plumber!!! Showed up on time. Confirmed appointment twice. Had two quick angle valves to replace under kitchen sink to hook up dishwasher. Told me their minimum rate over the phone and they don't charge just to show up. They did my quick job which was very reasonable for $250... Took them less than an hour. Work was excellent and professional. Had first tried HOME ADVISORS referral of Inovative plumbing. They showed up late with two guys. Fiddled on Ipad with an estimate of near $1000 and charged me $50 for this outrageous bid. Told them forget it. Then called Beacon who also wont tell you an hourly rate. They want to hold you hostage to whatever estimate they decide on then justify it by saying they will deduct the $75 estimate charge off bill. Learned my lesson; Never use companies who charge just to show up. I will use Ally plumbing next and every time I need a plumber.

Melissa D.

04/06/2016 12:00:00 SA

Gino did a wonderful job! Very friendly and professional. The company it self could have had a little better customer service though. If it wasn't for Gino I probably would rate them about a 3.5. I booked on amazon originally but they couldn't schedule me until Saturday for our kitchen faucet replacement. I explained I couldn't wait 5 days because our faucet didn't work and we have a baby. He explained they could put me on the retail schedule and get out sooner which cost $75 more. It would have been really nice if they could have done the job sooner for the same price.

David Y.

10/03/2016 12:00:00 SA

I'm never calling anyone but this place when I need work done! They showed up, found that I didn't really need the repairs that our inspector said we needed, and told us how to keep an eye out if anything changed. No charge. Honest, polite service! I almost felt like breaking something so they had something to work on! I didn't do that...

Ma Cristina L.

12/29/2016

Gino came to my house for a plumbing problem. He was very punctual. He is extremely friendly and knowledgable. Came in, fixed my problem, and even gave me tips of how to prevent or fix this problem in the future. I will definitely call him in the future for any other plumbing situations.

Edith R.

12/05/2015 12:00:00 SA

I used Amazon Home Services to get someone out to our house to determine the sink and vanity cabinet to replace our current sink. Gino came out to see what we had and talked with us as to what we needed. He headed to Home Depot, found what we asked for, sent pictures, we said OK and he came back and installed. All within 2 1/2 hours! Great service!

Bryan J.

02/01/2016 12:00:00 SA

Just had a new hot water heater installed by Tyler. First I'd like to say I'm all about good customer service and Tyler didn't let me down. He showed up promptly at 8am as agreed ready to go which I appreciate, there's nothing worse than someone saying I'll be there between 8am and 2pm with me being stuck sitting around waiting, they respected my time. The install was painless, quick and professional in every aspect. I also want to say that Andy in the office respected my budget and worked with me to get the best deal possible and I feel I got it! Im an Ally customer in the future for sure, theyre fairly young company but I see them going far they're attention to detail and customer service is top notch! Thanks again Tyler. I recommend these guys to anyone needing their services...

Catherine P.

12/08/2016 12:00:00 SA

I am new to Seattle and booked my appointment with Ally Plumbing because of the number and high scores on Yelp. They made it SO easy. They were available quickly, super responsive, on time. Gino was my service tech, he was so quick and I was surprised and happy that he cleaned up all of the mess my sink had made! I will definitely use them again.

Zhi F.

05/04/2017 12:00:00 SA

After several plumbers coming out to look at my bathroom faucet and jetted tub faucet issues with no satisfactory result couple weeks ago, I looked to Ally plumbing for help! They sent Joe Zakholy who immediately was able to accurately diagnose and access the situation and fixed it at no time, ended my weeklong frustration. I was very lucky to have Joe here, who happened to be a 20 yrs veteran journeyman plumber and manager in the field. I was highly impressed with Joe's professionalism, knowledge and quality and promptly works. Ally Plumber is going to be my daily get-go and the one to call for all my plumbing problems! I highly recommend them to be the plumber for your to call!

Patrick L.

8/25/2016

Had Ally dispatched from American Home Shield (warrantee), and was delighted by their prompt and professional service. They made the trip all the way to Olympia and resolved the whole-house stoppage issues (roots in pipes) in fast order.

Yuka J.

11/21/2016

Gino and Ryan came out to fix my leaky faucet, clogged pipes and check my water heater. It wasn't the cheapest but they were the most responsive and that's pretty important 3 days before Thanksgiving! Not only did they fix everything, they educated me on what to look for, some easy DIY fixes, and any complications that might come up. Well worth the money and really great service! Plus, a super responsive support team that responds at all hours of the day!

Dave V.

3/14/2016

I called these folks for a quote on installing (soldering) a fitting for a new tub spout cartridge. After describing the project over the phone, the young man I spoke with said, That'll probably take 1 1/2 - 2 hours and run about $300 - $450. When I told him that I'd like a quote that didn't have a $150 variance, he said that it's the lower number about 85% of the time. Because I was in a hurry to get the work completed, I agreed to have them send out a plumber. The gentleman (I forget his name) who showed up was great -- very friendly, knowledgeable, polite, etc. If my rating were to be based solely on the professionalism and personality of the plumber that was sent, I'd give them high marks. However, my concern is that he finished up the job much sooner than expected (40 - 45 minutes at the most) and when he called back into the office, he was then told to bill me $375. In my opinion, that's a VERY expensive 45 minute soldering job. I also found it a bit ironic that the final charge fell EXACTLY in the middle of the quote I received on the phone.

To add to my frustration, the soldering joint started leaking a week later. I called Ally again and was told that it'd be 4 days before they could get somebody out to fix it. When I pressed them for a quicker response and explained that I had to shut off water to the entire house, they sent Geno out later that same evening. Geno was absolutely fantastic!! He fixed the leak and did some additional testing to ensure that the solder would hold up. Similar to the first guy they sent, he was very polite, friendly and knowledgeable. So in summary, I'd give Geno and the other plumber very high ratings (even though the first plumber's soldering job didn't hold up). I unfortunately can't rate the overall experience any higher than a 3 because of 1) the $375 charge for less than 1 hour of work, and 2) having to call back and practically beg them to send out someone sooner rather than waiting 4 days. I selected Ally based on solid reviews so I'm hoping that my experience was an unfortunate anomaly.

B B.

10/26/2016

Gino and Chris came out to fix our dishwasher. After the initial shock of finding out they don't do appliance repair they were still able to fix our problem and get the dishwasher working! These guys were about 15 minutes early!!! A pleasant surprise. They are tidy and super helpful. Offered to put all the stuff back under the sink after they were done! We also were able to use a yelp coupon that saved us $40. I'd use them again in a heartbeat.

Ji H.

3/23/2017

Excellent service - prompt arrival and fixed all the plumbing problems in our house!

Kelly W.

12/10/2015 12:00:00 SA

So. .I'm a skeptical consumer. . .I've found great disparity in pricing among companies and am always afraid of getting a bad deal or having bad work done, especially with plumbers. . .I've been so afraid to have someone come out to help. Well I called Ally and they quoted me a fair price but I thought I'd check with one other place that had a good Yelp review. . .they quoted me a price for coming out and then another price for the garbage disposal installation (without the actual disposal) which as already higher than the Ally quote for a disposal and toilet guts installation with parts. . .I immediately booked my work with Ally. They were able to get me scheduled within 2 days and sent Gino out. He was prompt, professional, friendly, and helpful. And FAST. I am very thankful to have a running garbage disposal and to have my toilet up and running again and to feel I got it done at a fair price. I will not worry so much about hiring a plumber now that I have Ally Plumbing as my go to :) Thank you Gino . .I will call if I need more help in the future:)

Viddy B.

2/15/2017

*Update* after originally writing a one star review due to all the issues stated below, the owners Andrew and Gino reached out to us and really took ownership of the bad experience we received. They both seem to really care about their customers and made us feel like we were heard and that we mattered. We got what we felt like a sincere apology and they both were trying to make it right for us. We really wished we had this type of customer service from the get go instead of the horrific experience we had originally. I can't change this review to a 5 star due to all the many issues we had but I can definitely say that the owners are wonderful which I added 2 more stars for. I'd advise you to ask for them if you want amazing customer service!

They replaced my water heater but definitely bad customer service from beginning to end. Our water started leaking and we contacted our home warranty and they chose Ally. When we got the breakdown of what wasn't covered by our warranty I called Ally and spoke to the receptionist asking her why are we getting charged for a new water heater stand and earthquake stand when we have them already. Her response was that by law we have to replace them when we change out your water heater. That seemed kind of fishy to me so I asked her to have her manager call me back and while I waited for the call I did my own research and lo and behold,no such law! When Chris the manager called back he said his receptionist spoke wrong and that the items needed to be changed because it was a liability for their company and reassured me that he wasn't trying to up sale me. By this point it had been 4 days of water heater leak so we decide to just move forward. Chris said we were scheduled for Tuesday with a timeframe from 3-6pm. I called Monday to confirm and the receptionist said it was actually 4-7p. So which one was it?

I left work early on Tuesday to make sure we were home within the timeframe given and jump to 7pm, no one had shown. All we got was the tech didn't think 7mins needed a call by some after hours lady when we called trying to figure out if anyone was showing up. The tech showed up at 740p so 40 mins late not 7mins.

When the work was done I noticed that the straps seemed used and the stand was definitely still ours and not a new one because of all the dust bunnies and dirt on it. When we contacted Chris in the morning he was able to show us the straps were replaced (looks used though) but they DID INDEED reuse our stand but charged us for a new one. Through all these conversations both my husband and I felt like they kept putting the blame on us and they weren't really sorry for all the errors on their end. it wasn't until I emailed about how we felt about their customer service and wrongs that we got somewhat of a sincere apology. I still never got an explanation as to why they were so firm about have everything replaced originally because it would be a liability for their company but yet at the end that wasn't the case reusing our water heater stand.

John M.

2/15/2017

Gino and Josh came out to give me a quote for a water heater. They came at the scheduled time, were professional and very knowledgeable. Not pushy at all. Thank you!

Susan A.

8/28/2018

Update: The end of July we had Ally Plumbing in to quote on a heat pump installation. While at our house discussing this I asked about why a new walk in tub wasn't filling very quickly. The Ally rep said he'd go in to the crawl space to check the size of the pipe leading to the tub. Right when he opened the crawl space we could see black mold & massive wetness! Holy Cow! The plumber quickly jumped in to action, calling his office to let them know what was happening & that it needed fixing fast. They contacted a water removal company while the plumber at my house shut off the main & fixed the broken pipe that had been unknowingly spraying at our sub floor for who knows how long. Andrew and his team really came to our rescue and helped with this crazy situation. The caring and support though all the steps of getting this fixed was fantastic. We appreciated their help so much that they are now re-piping our house as well as replacing our furnace and installing a heat pump. Thanks Ally!

Justin H.

12/30/2016

Another happy customer!! Work was done in a timely manner and professional. No short cuts taken and worked hard with my warranty company to get the service covered.

Tony R.

12/06/2016 12:00:00 SA

Dexter and Allen fixed my leaking toilet. Excellent work, done very quickly. Great communication and service. Highly recommended!

Dana H.

5/24/2017

Very difficult to work with. They sent a crew out to give an estimate and get an understanding of the job. My contractor went out of his way to be there to discuss where the gas piping needed to be he could build walls around the plumbing after the job was completed. The job was supposed to last 1/2 a day. The crew they sent out to do the work was not the same crew that had communicated with the contractor. The crew was supposed to come out in the am but didn't show up until 1 pm, and then left until for to find parts. 2 weeks and 3 visits later the job finally passed inspection. None of my contractor's suggestions were followed (and they were pretty straight forward and obvious) and the design of the wall had to be reconfigured to work around the new piping. More telling regarding the quality of the work, they strung the pipes ACROSS the windows rather than running them over the top.

Amy S.

10/04/2018 12:00:00 SA

Our main water line was leaking and after an unsuccessful attempt with another Seattle plumbing company, I called Ally. Because of the delay with the first company, the leak had become worse and I was worried about the timing of getting scheduled with a new company but Ally immediately scheduled an appointment for me and since they also do leak detection work, it made it so much easier (that was part of the issue we were having with the other company). After the initial assessment/quote, I quickly scheduled the repair work and they were able to get us in very quickly (two days). Cody arrived in the morning and was so great to work with, he worked all day (he arrived at 9am and left about 6pm) so that he could get it repaired for us as quickly as possible, he even had to make a run to the hardware store to pick up some supplies. We had been going outside to turn our water off when we went to bed so that we didn't lose so much and then turn it on again in the morning. So I REALLY appreciate that he stayed to get it fixed in one day! I wish I would have called Ally to begin with but I'm glad that I found them, in case we have any other plumbing issues. The customer service was exceptional! Our leak is fixed and our water bill is back to normal!! They also didn't have to tear up our entire driveway, they were able to make two holes (which they repaired) and fix the leak, they were very good about explaining the entire process so I knew what to expect. It can be overwhelming (at least I thought so) trying to find a reputable company, especially to deal with a big project such as a main water line issue, I talked to people who had terrible experiences so I feel very fortunate to have found Ally (before any repair work had been done by the first company). Ally's quote was accurate and it was very reasonable (also less expensive than the first company).

Ben R.

9/29/2016

Had a great experience with Gino and Dexter. I had a nasty leak in my very old water heater, and was told it might be 7-8PM before they could get to it, but they were here around 1PM which was greatly appreciated. They worked quick and even did cleanup work above and beyond the call of duty on my somewhat flooded garage. Thanks guys!

Otis H.

9/15/2016

The type of plumber you call when your first sketchy plumber says he needs to do an expensive multi hour job. These guys showed up (on time!), immediately debunked the first plumber and fixed the problem in less than an hour and at a fraction of the cost. Plus they call and text when they're coming so you're not waiting around all day. Great and will definitely use again.

John M.

12/29/2016

Came out within 90 minutes of calling them for an estimate which was great that they came so quickly. After describing and showing the problem to plumber who showed up he told me how much it would be. Very reasonably priced, very knowledge and professional and did the job correct the first time!! I'll be using this company from now on for any plumbing needs as well as recommending them!!

Beth F.

7/13/2016

If you need a plumber, I highly recommend Ally Plumbing. They were on-time and efficient and Jon and Chris did a great job. I originally booked them through Amazon Home Services (which was terrible), but they turned out to be the best part of booking plumbing through Amazon.

Missy H.

07/08/2016 12:00:00 SA

Emailed them 3 times over 10 days through their web site with no response, finally contacted them through Yelp with a quick response. Had someone out to give me a quote on some work I want done, reasonable price, very nice guys. Still deciding if I want to move forward with the project or not, will probably use them if I do.

Susan A.

07/06/2016 12:00:00 SA

I was very happy and impressed by the excellent service. Jon and Chris arrived right on time, went right to work and installed my new Kohler K-72218 Sensate Touchless Kitchen faucet very fast and efficiently. I am having good luck with the new faucet. It is performing as promised and I am having no problems with getting very hot water. It was the first time I am using the Amazon Home Services and it was a good experience with an excellent price and service.

Tammy M.

06/02/2016 12:00:00 SA

I am so pleased with the service from the Ally guys! I had two issues that needed to be addressed, one major and one not so major. Since there were two issues I had expected for there to be multiple visits to my home to address all of them but they handled it so much better than I had expected. But more importantly, they completely accommodated my schedule and gave me appointments later in the day so I wouldn't have to take time off work!
The first visit, John showed up and immediately assessed the problem and got the ball rolling. He was quick and thorough, and was pleasant about it even if he'd had a long day and I was the last appointment of the day, on a Friday.
The second visit was the one where the major work was done. Tyler and Kenny showed up and were fabulous! They even did a great job of cleaning up after themselves when they were finished!! I was shown all they were doing as the work was progressing. (And it was no minor situation with having sprung a leak in the upstairs shower, which had leaked into and was very apparent from the downstairs ceiling.) The minor issue (drain plug needed to be replaced in my house with super old plumbing parts) was handled at the same time as best as it could be. At least they made it usable, even if not all the way fixed.
The final visit John showed up again. He managed to get the tub all the way fixed, improvising and using common sense since the old parts were the main issue. Impressive!!
The absolute best part to all of this was not once was there a plumber's crack involved!!! ;-)

Mike L.

12/29/2015

I had Ally come out to do some plumbing work with a clogged drain pipe. They fixed the problem. The next day I had draining issues and they sent out a supervisor to inspect the drains. Found out I have a septic tank problem. They were thorough and saved me a lot of money by doing their inspections before just running machines down the drains. Would use again!

Kyle R.

4/21/2016

We had a fantastic experience with Gino at Ally Plumbing! He was courteous and professional, and very knowledgeable. We had two broken faucets. He arrived promptly at the beginning of our appointment window, and fixed our first broken faucet. The other issue was with a nozzle for our kitchen sink. He informed us that we could order the nozzle for free since it was under warranty. He even printed out a sheet with the product info and phone number for ordering the part! He showed me how to do the simple install for when it arrived, but offered to stop back at no charge if I had any trouble with it. I was so impressed with his exceptional level of customer service. I would recommend Ally and especially Gino to anyone looking for an outstanding and enjoyable experience.

Bob N.

3/19/2018

We recently noticed a wet spot on our carpet near the kitchen. I went into the crawlspace and discovered a pinhole leak in our water supply line. I needed a plumber, and selected several businesses near us. Ally Plumbing was the first to respond, and they could get here the quickest. So, I went with them, and it was a good choice. Adam the plumber arrived the next day, and thoughtfully explained the problem, which was bigger than just the pinhole leak. He gave us an estimate to fix the situation, and I spent that night researching it on the internet, and e-mailing my brother-in-law, a plumber on the east coast. All signs pointed to Adam's assessment of the problem to be correct, and his estimated price to be fair. He got here the next working day, and completed the job. Of course, I hope I won't need a plumber anytime soon, but if I do, I won't hestitate to call Ally again, and I would ask for Adam again, too. He does good work, for a good company.

Art N.

1/18/2016

I have not had good luck with plumbers but these guys popped up when I bought my tankless water heater on Amazon.com. I trust Amazon and didn't hesitate. Tyler came out and gave a bid that I thought was fair. He hung the unit up on the wall and we scheduled a time for a two-man crew to come out and finish the install. They did a great job. It looks tidy and everything is secure and robust. Attention to quality and customer service. You don't see that very often these days. Will definitely use them again.

Kara M.

4/21/2017

I called Ally because I needed someone to replace my old junky toilet with a newer water saving one. James and Gino were very pleasant and friendly and seemed to have a great rapport with eachother. They were able to work completely in sync-automatically splitting up the various tasks so they could do the job as thoroughly and efficiently as possible. (It probably also helped that they are both trained and experienced plumbers so they already knew every little thing that needed to be done). Also, after removing my old toilet, James noticed that the wall behind was dirty and cleaned it even though that part of the wall is blocked by the toilet tank and can't be seen but I guess that's what is called attention to detail. Finally, they not only hauled away my old toilet but they also took the box and packaging it came in, all without my having to ask (I'm not even sure when they managed to sneak the box out). I'm am very happy with the service they provided.

Ginny M.

5/18/2017

Gino was great when he came out to provide the bid, and James D. did a great job working on a bunch of little problems throughout our 1942 house. We also got a couple of new toilets installed which are a welcome addition. And he was so fast, friendly, courteous -- a terrific technician -- and he left everything cleaner than the way he found it. Did I mention fast? He's like a blur -- even when dealing with some of the surprise (and not in a good way) issues that often come with an older home. My only observation re Ally is not about him or Gino, but about the people doing the scheduling: He was late in getting here to do the job because we were given an arrival window that was IMPOSSIBLE to achieve, considering we were his fourth job of the day. (Note to the folks scheduling your technicians: driving from Des Moines to Bitter Lake in the late afternoon is...um...not generally a speedy proposition.) But we're thrilled to have all this work done. It was a stop-gap until we can do a big remodel, but it'll really help us get to that point. So happy to have our laundry list of issues addressed!