Though Mr. McDonald is pleasant to speak with there is too much going on with the company for them to even get out to see you. I spoke with him the day before they were supposed to come out & he stated he would call me in the morning to schedule a time in the afternoon. Nothing. Late afternoon I called him, no clue who I was nor the conversation that we had 18 hours earlier. I guess for us, we were lucky that it was on a semi-emergency & that we have more than 1 bathroom.
We have used them before with no real issues......but it will make me think twice before I will call them again, and that will NOT be any time soon
