Quarter Moon Plumbing AC & Heating

My insurance sent Quarter Moon out to leak detect my house.  It appears taht this is the company all the insurance companies use.  We had water damage to wood flooring and walls.  We had no idea where the water was coming from.  They checked for leaks in the plumbing located in the slab.  The at first told us there was a slow leak somewhere.  As they got all their tools ready to rip apart the house they rechecked the pressure and could not detect the leak they did previously.  Whew.  Dodged a bullet.  They then checked out the dishwasher and determined that was what had leaked and caused all this damage.

While here, they also found a couple other issues that need to be repaired and they have been scheduled to come out for that in the near future.

We are happy with their performance so far.

This has been a good company in the past, which is why I have used them numerous times.  However, my last time using them, we set up installation of a new AC system. They never showed up as promised. After tracking him down, the plumber said he just decided he wasn't going to do it that day. He didn't let my Tenant know anything or inform me.  Sadly, the tenant had rescheduled Kidney dialysis in order to get this done. There have been other incidents in the past also, and I just chose to let it go.  They were smaller problems than this. I always noticed no one appropriately acknowledges or apologizes.  In addition, the person at the front desk is often quite rude and does not follow up on requests.   Quarter Moon needs to do a better job, overall.  I've already discovered plumbing companies that value my business.  I'm moving on

Horrible service do not recommend, will never show up on time and put a dent in my car door as the tech was leaning his foot on my car left a mark. I feel sorry these workers in there late 30's and 40's making less money then my 18 year old son PATHETIC

This company has gone completely downhill.  Bait/switch, billing issues, scheduling issues, flat out lied on warranty that don't match manufacturer website, wont call back on billing problems, then charged card on file without consent.
 
AVOID at all costs.

Been using Quarter Moon for the past few years with no disappointment. They will try and accommodate emergencies and normal calls.
Their techs are fully knowledgeable and are super friendly.
They always offer a fair price and quick service.
A definite must have on your service provider list!

Quarter Moon employs and enables felons and alcoholics....they used to have good repor until I found this out.  Addicts can play sober all day to the greatest fool.  Myself nor my family will be threatened by Kenny James Freabe who drives around drunk in the company van. His probation officer doesn't seem to care either. He has a 2nd degree felony assault with a deadly weapon charge he is currently in probation for.  He's disrespectful to military personnel and he talks out of his behind harassing females thinking he's God's gift to women crying because he doesn't get his pee pee sucked. Evidence has been piled against him which should have him brought on charges but the local police department doesn't seem to care either. So go ahead and hire Quarter Moon,  the pride of San Antonio. Employing and enabling addicts and felons,  better yet go work for them. If you have a felony,  come on in!!

Poor communication. We were booked for an estimate, left waiting all afternoon. When we called we were told we fell through the cracks and got rebooked for 2nd appointment the next day. That got rescheduled. When the guy finally came out he was not willing to provide a quote.  We contacted Quarter Moon to let them know what happened and were passed off to a supervisor because they didn't want the relationship to end this way. When that supervisor called back he provided an idea of repair costs. He then said that to get a written quote he would charge $105.00- something that had not been mentioned before. He actually said, I can't send out employees to provide quotes- that's lost time and gas.

Yeah pretty safe to say these guys won't be chosen for our job. We will go with a company that shows up on time and delivers what they say they will- a free estimate on service cost.

I have used Quarter Moon at my home and my rental.  I found their prices to be competitive and they show up when you need them.  With a plumbing problem; that's important.

Quarter Moon Plumbing is who you need to choose for your next plumbing project or issue.  After sending an online request for service early evening, within the hour, I received a call from Adam.  He listened to my issue and provided honest feedback.  Communication was excellent as he text me when he was arriving and the repair was done quickly AND at a cost that was within our budget!!!  If possible, ask for Adam.  He's a great man who is a professional with integrity and honesty.  Don't bother price shopping....Quarter Moon Plumbing is a company that can be trusted .

Update:  The first couple of times I called Quarter Moon the service and experience was great.  Fast forward to 2019 and my 5-Star review and a hearty recommendation is now practically 0 and a no-go to my family, friends, and associates.  The past couple of services have been poor to infuriating.  In my experience with this company, you get whoever they have available even if you requested and set up and appointment with a specific individual.  The last plumber they sent out did an okay job but charged me for an hour of time before they arrived. I protested to them and the dispatcher but was told they could bill me for the drive (or time it takes) to get from the last job to my location.  What!?  I can't believe they are a USAA preferred vendor.  What a rip!  QMP = done!

I get that late night call from son that he has no water. We find a broken pvc line going into house but we can't get the water off. While trying to fix we end up breaking the line that is threaded into the copper pipe going in the house. It is now 11pm and all the stores closed. We call quarter moon. They arrive within an hour and we get to meet a true professional. Adam looks at our mess and says the four kids can take a shower in 45 minutes and went to work. This guy has all the newest tools/gadgets/supplies on his truck. He was able to work around a stuck open City water line. Can't thank Adam and Quarter Moon  enough. Also for a midnight plumbing job they were very fair. I will highly recommend their service. Still have not been meet Nigel yet but he sales a great service.

Had major root issues under my foundation. In the end of the job they charge me $550.  Less than quoted price. Some patch work was not necessary. Thank God for honesty in these hard times . The report 18 pages long of what they did and warranty on the work . Employees very polite and professional!

Rude and obnoxious is my opinion of Shaun, one of their lead plumbers. He forgot about customer service and how there is a proper way to speak to people.  I would not recommend or use Quarter Moon and I hope you spare yourself the same experience.

We were out of water for over a week due to the extreme weather event and Quarter Moon was the only place that called us back! Austen and Shayne were super helpful, knowledgeable and empathetic of our situation. They're The BEST and just to add, the price didn't scalp us

We called quarter moon for a backed up toilet and shower for the home we purchased. The plumber said they pushed the blockage out to the main sewer but two weeks later: same issue. Used the toilet maybe half a dozen times. I called and the customer service manager said it wasn't covered in by their 90 day warranty because we elected not to pay another $300 up sell at the time of service for a camera run down the pipes. Also they came in at twice their estimated cost for the service in the first place. They won't be getting my business or my recommendation.

3 hours of $125/hr labor before they ever turned a wrench!! Water heater went out so i called the folks i heard advertising on KTSA; Quarter Moon Plumbing.  They came out and wrote it up as a Tank Failure.  Not a huge deal right??  After all, it's under warranty.  You would think a plumbing company, who probably does this a lot more than me, would have a process for this... You would be wrong.  Quarter Moon made me do all the leg work of calling the Water Heater folks and getting a replacement shipped to a local Ferguson's.  After securing my own replacement, I gave this info to Quarter Moon so they could grab and install it.  They still couldn't find it.  After them failing to track down where the replacement heater was, I had to call Ferguson's to find out which location had my water heater and then let my tech know.  On top of all that... They didn't have the water heater tag so they couldn't pick it up.  So, they billed me for going to Ferguson's without the water heater tag, billed me for driving to my house and grabbing the tag, and then billed me for driving BACK to the Rim.  Quarter Moon charged me for the 3 hours of them figuring out how to pick up a water heater!!  I would think a plumbing company would have this process all figured out, but no.  3 hours of $125/hour labor before they ever turned a wrench.  Once they switched it out... they left water in my drain pan and the floor around the water heater soaked.    I will never use these folks again.

I had a leak in our newly purchased home.  Not one out of 3 techs sent by my home warranty could determine the location.  Plumber said AC problem, AC tech said plumbing problem.  I called Quarter Moon Plumber to bypass home warranty(worthless).  James came to my home, with Ernest.  They located and cleared out the AC condensation pipe.  Explained everything to me. I was treated with respect and kindness. Being the lady of the house sometimes techs can be condescending and rude.  These gentlemen were the utmost professionals. Will use them again.

We paid our bill (after not receiving one for quite some time) and the check is showing cleared yet we are still receiving bills from this company. We contacted them and they have definitely cashed the check but aren't showing it paid toward our account. They said they would get back to us. We shouldn't have to keep calling them to make sure the check they CASHED and the money they have been PAID for crappy service in the first place is going towards our bill. Ridiculous. This company is poorly organized and I have now taken the time to demote the 2 star rating, which was bad enough, to a 1 star rating that they still aren't deserving of. BUYER BEWARE.

*Update since yesterday- Quarter Moon has since contacted us and suggested that perhaps they came out twice which is why we are being billed twice. What?? No, QM, you did not come out twice, as my original review reflects. Attempting to squeeze extra money from unhappy customers for a nonexistent job  is not helping your business or my review. They said they would call us back and my husband simply asked for the copy of their signed invoice for this (imaginary) job. They said they would look into it and call us back. The Better Business Bureau call is right around the corner so I hope, for their sake, they call us soon. This has become ludicrous.

Okay so I discovered a water leak on Saturday l called and left a message to get an appointment for Monday not wanting to pay emergency prices. I got a call by 0800 on Monday morning and was easily scheduled between 11 and 2 pm. Luckily for me they had a cancellation and they arrived by 1000. The workers were Mike and Mike and they even offered to help me carry my groceries in. But at 99.00 dollars per labor hour I politely declined and got the free labor from my husband. My hubby then dug up the pipe and found the leak. They were done in a bit over an hour and the total cost was 141.00 I was so relieved not to get a big bill. Very happy with the service!!

Recently I noticed that there was a strange vibrating sound coming from the walls when we turned on the water. Of course, I was alarmed that our house was going to explode so I called Quarter Moon, my trusty plumber to come take a look.

They dispatched a team that morning and took a look around at the problem. Although they realized it was a city water system problem, they still charged me for coming out. That is expected but I planned to make SAWS pay for it nonetheless.

SAWS then came out immediately and took a look. They said it was a problem the plumber needed to do. I needed a new pressure valve, something Quarter Moon overlooked...

So why 5 stars? Well.. when I called Quarter moon back - not only did they immediately come back, they fixed the problem, replaced my faucet that had been leaking, refunded all of my money and the manager gave a very sincere apology.

Huh? Does that happen anymore? Service for free? Wow.

Had Quarter Moon install 2 faucets in the bathroom and do the spring/ summer check on A/C- excellent job. Did a good job, cleaned up and we got service on the day we called! Kudos! Will. Use again!

A slow leak behind upstairs bathroom tiled shower wall, and also a/c drain clog diagnosed, quickly and skillfully repaired, and a/c inspected/serviced all in the same morning!  
Great pre-service communications, prompt arrival, helpful and polite by fully explaining issues and needed services.  All employees were very tidy and thorough with both issues - went above and beyond, far exceeding my expectations!
Highly recommended!

Called this morning about blockage that could not be cleared with auger and they came out same day and problem was resolved. Obviously very experienced plumber and he did his best to minimize cost. Very impressed and will use again.

Knowledgable - Kept cost down
We had 3 plumbing issues. Robert, from Quarter Moon, explained what needed to be done. He suggested we get parts for faucet directly from manufacturer. As retired home owners, every penny counts.  Thankful for knowledgable service and cost efficiency.

I had them come in to repair my kitchen sink, as the garbage disposal bubbled up into the other sink.  They dug out some item that the previous owner's kids had jammed into the disposal and declared it fixed.  It wasn't.  Then said the warranty had expired when the same problem continued in the future.  I would avoid them.

I sprang a leak in the air chamber under my bathroom sink. I got up to a flooded hallway this morning. Bobbie came out right away, over a two hour job. Bobbie fixed me up and I was sooo happy with the bill! I was in such a panic this morning when I could hear spraying in the wall under the sink and my hall was full of water. Thank you Bobbie and quarter moon plumbing!

I used Quarter Moon in the past for plumbing services with good results.  I called for service on my AC.  After about 45 minutes, the technician said that there were several issues with my unit, and it needed to be replaced.  He worked up a quote and charged me for 1.5 hours of service.

I reached out to another AC company for a second opinion.  After several minutes, the technician explained that a wire in my unit came loose and blew a hole in the refrigerant line.  He repaired the line, replaced the wire, and added refrigerant.  The unit works fine.  What a waste of $133 and my time.

We've had Quartermoon out twice recently. Once for a plumbing leak and once for our heating.

On the plumbing leak, they were punctual, found the leak and did a temporary repair while our insurance company approved removing part of the exterior of the house for a full repair. Great service, a little expensive, but worth it.

On the heating issue, we called them in the morning and asked for a late afternoon appointment. They were booked, but squeezed us in. They were on time and fast, able to resolve in one visit.

After another company's repairman cancelled his appointment twice, I looked up Quarter Moon Plumbing.  Within an hour, Michael from Quarter Moon made it out to the property and provided an estimate to repair an overflowing P-trap for a washer drain.  When it came time to perform the ~$1200 repair the following workday, Seth from Quarter Moon found a MUCH more affordable solution.  Bottom line, even though I was already sold on a ~$1200 fix through Quarter Moon, the company had the integrity to provide me with the most affordable solution (~$900 savings).

Two months later and the washer drain is still working flawlessly.

Most recently, I was convinced that I was experiencing a slab leak and called Quarter Moon to investigate.  They had a team out the same day and John was able to assure me that the heat radiating from my floor was only due to the copper hot water pipes and not from a slab leak.  Again, Quarter Moon possessed the integrity to sell itself out of an expensive repair.

Throughout both service calls, Quarter Moon employees maintained incredibly professional standards and offered thorough explanations for all their work.  Quarter Moon will be the ONLY plumber I call for future service!

Had an unexpected plumbing emergency and these guys were great.  They were able to send someone with in 2 hrs ..due to a cancellation.. fixed my problem quickly at a reasonable rate! Then my neighbors also had a leak and he fixed theirs too!   I will definitely use these guys again

We were recently billed for an inspection that happened 8 months ago. The inspector conducted his business with the previous tenants of the home we were looking to purchase instead of us (the buyers), and did not even leave a report or bill. We explicitly told Quarter Moon to contact us so we could be present, and when we contacted them with our concerns, we were told not to worry about the costs.

I called Quarter Moon to explain what I had initially been told, and the manager essentially told me that I had no case because nothing about the issue had been documented. Frustrated, I asked her to connect me with the billing department, and instead she hung up on me.

2/29/16

We received a call from Janet today, who told us that she further inspected our claims and discovered that there was some misunderstanding regarding the inspection that day, and that they would void the bill. Kudos to Janet for going the extra mile to validate my claims and better the situation.

My fiancé and I are super happy that Quarter Moon fixed the issue. However, I do think that this situation could have been avoided from the get-go had the employees communicated more effectively with the inspectors out in the field.

I had to call Quarter Moon Plumbing to complete a job for On Time Elmer.

On Time Elmer had been paid $30,000 for a job that was to take 10-11 days to complete. FOUR MONTHS later On Time Elmer finally completed the job. Within 3 weeks I had sewage spewing out in front of my house where On Time Elmer failed to properly complete the job. I called On TimE Elmer since they supposedly warrant their work, but they couldn't figure out how to fix their own work and left without doing anything.

I called Quarter Moon Plumbing. They knew almost immediately what On Time Elmer had done wrong. I had to pay them $3,000 to do what On Time Elmer should have done.

Unlike On Time Elme, Quarter Moon Plumbing came when they said they would, did not disappear for days and weeks at a time, and worked until the job was completed.

Everyone I spoke with at Quarter Moon Plumbing did exactly what they said they would do and completed the work in the time frame they promised.

Unlike Elmer Zubiate, who never returned even one of my eight messages, I was able to speak with the owner of Quarter Moon Plumbing.  Funny, you don't have to hide when you do the right thing.

I highly recommend Quarter Moon Plumbing.

I just had these guys over on Friday. My issue was pretty simple, I was replacing hose bibs because they were leaking.

I called Friday morning at 930 to schedule service and they were there by 1050. Billy and Ricky were my plumbers. They were polite and professional. The service was completed within 20 minutes and the cost was half of what two others quoted me.

I was very happy with the promptness and quality of service. I will definitely use Quarter Moon again.

Ridiculous charges, for 15 minutes on sight they charged me $160.00 , but really were going to charge $214.00!! For a toilet part that they did not have! And charging customers for their driving time to Home Depot and back thats outrageous !!  By the way no estimate in my hands either!! Will not recommend or use again.

We had our toilet replaced today. Stefan was fantastic! Quick, efficient and professional! Highly recommend! They were responsive on providing a quote and convenient scheduling. Overall great experience. We will definitely be using them for our future plumbing projects!

We now call Quarter Moon for all of our plumbing and AC needs. They are prompt, professional, and courteous. Just tonight I had several leaks in my kitchen ceiling, and they were here within 30 minutes of me calling. The plumber, George, was extremely courteous and got right to work. He explained the reason for the leak, repaired them, and offered a suggestion on how to prevent them from occurring again. He was kind to try not to wake my sleeping children, and he also was very considerate not to track mud into the house. Thanks, Quarter Moon!

Very impressed on how efficient Quarter Moon is. Our insurance contacted them because we have a water leak in our plumbing system that needs to be found. The moment they came out they got right to business and looked for the leak. Along the entire process they explained what needed to be done and showed me the leak. Glad our company recommended Quarter Moon.

This is our second time using Quarter Moon Plumbing.  The first time was for a leak, the second time was to install a dishwasher.  It was cheaper to have them do it, than to have Lowe's.  My husband called in the morning and was told someone would be out in the afternoon.  A little while later they called back and said there was a technician available in our area that could come out sooner, and we said sure!  James arrived about 30 minutes later.  He was professional, informative and friendly.  He had it hooked up in less than an error.  We will keep them on speed dial.

This company has an EXCELLENT level of customer service that I had never experienced before. We had a communication issue with our job but it was corrected in the most professional pleasant manner. We had some a/c and plumbing work done at our rental in which the tech was qualified for both... he showed up on time & made the proper repairs.  Receptionist is friendly & set appointment the very next day. I would recommend Quarter Moon to anyone that needs plumbing or a/c service.

After reading the reviews of others on these folks, I decided to give them a try to resolve a backed up food disposal/dual bin kitchen sink. Long story short - they were well worth the price: courteous, knowledgeable and very expedient. I would definitely use them again!

Would recommend these guys for any plumbing job! They arrived on time, were very neat and clean, polite, explained what they were going to do, and did what they came to do in WAY less time than the gal on the phone told me they'd be able to. They cleaned up after themselves, and everything worked great when they left. Can't say enough good stuff about this company. I'll be calling them back to take care of my a/c, as well. SOON!

On August 4 Quarter Moon broke a water line disconnecting an attic water heater. Was told by supervisor that Quarter Moon would make things right. They called Blackmon Mooring to dry the damaged walls, ceiling, and floor. They made sure to charge my credit card. They never sent an insurance claims agent to inspect the damage. Then they haggled with the contractor we arranged to make repairs. On September 4 we were told they would cut a check to cover the repairs directly to us (not from their insurance company). Still no check. Now we're being told that they had to do additional paperwork. I guess that was just added from our last conversation. Letters to the Texas State Board of Plumbing Examiners and the Better Business Bureau being prepared. They were correct, we will make things right.

George and his team took steps to  keep my cost low, arrived on time, and worked efficiently to replace a failed Manabloc.  I appreciate their honest advice, professionalism, and reasonable cost.  They worked very hard on my behalf to find parts and keep costs low.

We have used their services on many occasions, to unclog drains, install fixtures and find leaks in two homes. They are fast, efficient, prompt, fair, honest and never pushing unneeded repairs. We had a leak in a newly installed water line (not by Quarter Moon) that was faulty. They quickly isolated the hot water leak in an outside wall, removed two bricks without damaging the wall, replaced the bad fitting and cleaned up in less than 90 minutes. Their expert service crew impressed us every step of the process. We highly recommend them.

Michael and Soe were great.  They arrived quickly and did several jobs around the house for me.  The main job was putting in a new toilet, and they were friendly and polite.  The other couple of jobs were small, and they took care of them quickly and efficiently.  Good job overall!

Most polite and helpful people from my initial phone call. Kevin and Zach were my plumbers.  They showed up early. Diagnosed my problem within 5 minutes and completed the job with in the hour.  They walked me through everything  they were doing.  I would definitely use them again.  In fact, I took several cards and passed them out to neighbors, family, and friends.

Called Quarter Moon today for a stopped up sink on second floor.  They arrived earlier than expected and called first to ensure I was home.   They put on booties before entering, very friendly and quick resolution to the problem.  Upon leaving they explained what they did and promptly left.  Experienced and professional.   Good job guys, will call again and refer.

Troy and Rick of the air conditioning & heating division went above and beyond to help me with a problem I had with another a/c company.  First, they very thoroughly and honestly evaluated my a/c unit when it wasn't cooling, showed me the problem, and recommended I go back to the company that had done the faulty work.  If it weren't for them, I would have been out a new compressor.  I will never waste my time again using another company.  When it comes to air conditioning, Quarter Moon is the only company I will use and I will always remain loyal to them!

Called for help with a very minor repair to one toilet. My husband was able to give them a detailed description of the problem and what needed to be fixed.   The Quarter Moon office is 1/2 mile from our home.   They said someone could come between 1-4 pm so we arranged our day to be home by 1.   They started calling us at 10:30 wanting to come take care of the repair -- no one was home and wouldn't be until 1 pm.   They called 2 more times trying to get earlier access -- appreciate the enthusiasm, but we arranged our day according to the time window they gave us.  The plumber came, looked at the toilet, didn't have the part to fix it (even though we had explained exactly what needed repair, and it is a common enough plumbing item) -- went to get the part (to Lowe's maybe??) and returned to complete the repair.   While it was repaired to our satisfaction, we got charged extra because of his time to go get/find the part, which really I would expect a plumbing company to have those supplies on their truck, AND we got charged a $6 fuel surcharge, even though we are 1/2 mile from their office.   So....I'm still looking for a reliable, local, plumbing company.