Premier Plumbing Services

I have been dealing with this company almost from their inception. They have always done excellent work for me and they continue to do so up until today when Mr. Austin Cantu came by and helped me with my garbage disposal.  Through the years they've done many things for me including installing a new sewer line.  I highly recommend this company for all your plumbing needs.

Total frauds. Plumber gets out of the truck and immediately starts trying to sell me on upgrades and services that I didn't ask for. He showed very little interest in the project I actually called him for. When he finally presented the written estimate, I almost fainted! The bid was close to $2000.00 for a very simple one hour repair. I kicked him out and hired Andre's Pro Plumbing. They did the repair for $225.00. Buyer beware of these slimy up-charge pirates who masquerade as plumbers! FTP.

Our water heater was not working, so I called Sears Home Warranty to place a service call. Sears could not make it out that day, so they sent Premier Plumbing Services.  
On Wednesday, December 7, 2022, Ruben from Premier Plumbing Services came out on the service call and determined that we needed a new water heater. Ruben told my husband that we would be responsible of paying an access fee of 335.00. It would cover having them take the new water heater to the second floor, then bring the old water heater down to the first floor and the disposal fee. We understand the disposal fee, which Ruben said was 50.00. We cannot believe we were going to be charged 285.00 to bring the new water heater upstairs so they could install it and bring the old one down!  Ruben was not making any changes to it; he was only installing, it exactly where we had it before, with no modifications.  Ruben advised my husband that he would have to return on Friday because the water heater was not on stock and would have it by Friday. My husband was told if the water heater would have been in the garage we would not have been charged that access fee. We would only have paid the disposal fee.
I tried to switch companies, but Sears did not let me because Premier Plumbing had already started the service call. On Friday, December 9th, they came to install it. I was unsuccessful in getting someone to help me bring the old water heater down and the new one up stairs. Ruben asked me; so you really want to move them yourselves? I replied, yes. Then he replied, I can pick up my equipment and will come back later.  I agreed, then he proceed to say...I will  go do another service, but I can't guarantee that I will return today and we don't work on the weekends. I replied, then you pretty much have my back against the wall because I can not be without hot water for another two days... Just do what you have to do.
The new water heater was installed, but Ruben could not get it to ignite. He said he needed to change a part (ignitor) to see if that was the reason that it was not igniting. He changed the part and was able to ignite the water heater. I should not have allowed him replace the part, I should have asked him to replace the entire water heater considering it was supposedly new... but I didn't.
After he left; I was reviewing the receipt more closely, when I noticed that Ruben changed the disposal fee for 50 to 95.00 and lowered the access fee. The total still came out the same 335.00. Then, I  remembered Ruben commenting that he should be charging more for the disposal fee. I assume that he changed it so Sears Home Warranty could see his disposal charge.
To top it off, Ruben said to me, as he was walking out of the house, I would not be able to take cold showers. I would rather rent a motel room or go  to a friends house to take a hot shower. I replied, unfortunately, we had no choice but to take cold showers.
I believe that we were taken advantage of; due to the fact that our water heater broke during cold weather. I would not recommend this company to anyone. We have reached out to Cinch, who is the company that handles Sears Home Warranty, to put a complaint. If that doesn't work we will look filing a dispute.

I have finally found my regular plumber. After multiple visits from other plumbers that just did a band aid fix that didn't address the actual source of the problem, Austin came out and immediately started asking questions to fully understand what was going on.

I could tell he really knows his stuff and would be able to diagnose and fix the issue the right way.

The quote I received was what I think is a fair price, and I have every confidence that his work will be top notch.

Stop searching for plumbers and give these guys a call!

Technician Austin was on the spot @ Home Depot to facilitate our purchase & installed it right quick 1 hour later.  Cheerful & efficient, explained everything thoroughly, we are pleased.

I have never had to wait to have my plumbing issues fixed! This company is quick, reliable, fair and affordable! I've been working with them for years and they will always be my go to! Austin has been the one in and out of my home throughout the years and my family is so comfortable with him. I highly recommend Premier Plumbing Services!

The initial visit was free of charge & he was able to fix it right away for a great price. Least expensive of all the quotes I received and also the first to respond. He was at my house two hours after I made the initial request. Thank you!

I would highly recommend them. My hot water heater started leaking and they came right out and told me what was wrong. Because I am retired military they offered a discount on the final price. My insurance paid for the new water heater and I paid for parts and labor. Because I had an unexpected expense they installed the water heater and allowed me to pay for it the following week. They were patient, understanding,friendly, and professional. Shout out to John and his co=worker for giving my family and myself hot water. Lol. I will give them a call the next time I have a plumbing issue.

A bad day turned good thanks to Austin. Extremely professional and gave me options and what to expect with each choice. Explained everything he was doing and helped me understand why he was doing it. I would 100% recommend Austin and his team at Premier Plumbing, so much so that work we're getting ready to do at our new home is going to them!

We were very pleased with the response time and the communication provided by technician Johnathan.   We had two leaks at our rental home and both times he was out and able to handle the job.  My parents home ended up having a leak from the toilet and then another in the wall.  Again Johnathan to the rescue.  He was great in keeping us informed on what was going on and options on the repair.

I will definitely keep Premier plumbing as my number 1 place to call for all my plumbing needs!  Austin Cantu was very professional, polite and courteous and also very reasonable prices!!

The website for this company says, 100% satisfaction guarantee and We treat you like family. I guess they haven't cascaded that information down to Austin, the plumber. He was rude from the very beginning, he was meant to assess my water heater at a rental property. Turns out the water was just turned off to the unit. I needed some kind of documentation to present there was no issues found for the water heater. He said, All I can do is write up an invoice and charge you $89 for that documentation. I told him I didn't understand what the fee was for since an invoice is usally for service done, which he didn't do anything. He got short tempered and said, Look, I don't have to do any of this. We can go our separate ways and call it a day. I said, no I need that invoice so do what you have to do so I can have that documentation. He asked for my card number over the phone. I asked if there was a more secure way of getting him that information (website or something else) as I just didn't feel comfortable handing out my card info to a stranger over the phone whom I already wasn't having a great relationship with. He didn't like that comment, and decided to hang up on me. Very unprofessional!!! Basically, if you go with Premier Plumbing and the plumber is Austin, cancel the services before he arrives. Sorry Premier Plumbing for the bad review, but your plumbers are an extension of your type of customer service.

Quality work. Clearly only professionals in the field work for this company. We have used them for our insurance claims, so impressed we used Austin to get and install a water softener and heater, it has been the best investment ever as new & young homeowners. Everyone has gone above and beyond to make us happy customers. We will only use this company for our blurbing needs, period.

Water in one tub was not coming out hot. Austin came out the next day. Turns out it was just a quick fix to the faucet. The diagnosis and service was free! He also checked our water heater and other fixtures. Explained in a way I can understand and was very knowledgeable and professional. Will certainly call again. Thank you!

Amazing! They've had to come in a couple times these past few weeks and each time they are ready and helping in anyway possible. They care greatly for their customers, and always want the best! Always go to Premier if needing anything!

Premier Plumbing is awesome!! First of all, they are open on Saturday, so we didn't have to pay the weekend emergency fee. We woke up on a Saturday with zero water pressure. I called about 10 other plumbers. Premier was the first to answer the phone. They came over within a couple of hours.

Toby and Joseph showed up. They were both very nice and professional. It took Toby about 5 seconds to figure out the water softener is too small for the house (it came with the house when we bought it not too long ago). He diverted the water away from the softener and, voila, we had full pressure.

We asked Toby to quote a couple of projects for us while he was there (including a new water softener). Premier does free quotes, so they waived the minimum for the visit and said the call was for a quote. Pricing for the estimates was in line with what I was expecting, not low or high.

I would definitely call on Premier again.

I just moved San Antonio and I needed a water softener in my new house. I had been getting solicitors from GE and Kinetico and other companies come to my door about water softeners and a lot of them were just super pushy. I saw one of premier's cards and decided to check them out. They gave me a really good quote since my house was already pre plumbed for a water softener. They didn't try to oversell me or under sell me. They gave me just the right size that I need it for my water usage in my house. Austin the guy that came to install my water softener was very professional and did a great job installing. He's very particular and making sure that everything looks nice and crisp in my garage. I would highly recommend them to anybody that needs a water softener and wants to support small business.

These Men are The Guys You want to do any Plumbing you Need. They are Courteous and Get The Job done. I Will Use Them Again. TFR :-]

These guys are amazing. Austin came out and quoted the price and wouldn't close my file until he came out and personally inspected the work. He was a pro and very respectful.

They replaced the ancient plumbing in my 100 year old house and did an excellent job. Everyone I worked with was very nice and professional. There was a minor issue with the power being cut to the area of the house they were working on. However they went out of their way to make sure it was fixed and left everything just as when they had arrived.

Seriously, these guys were awesome. They went above and beyond and I'll definitely be using them for any future plumbing fixes.

2 quotes for different work, 1 paid visit.

My hot water shower knob wasn't sealed properly and was causing water to leak from the shower faucet, but I had to have the pressure reduced before it could be worked on. I spoke with an older gentleman (I apologize for forgetting your name!) and he installed a pressure reducing valve on the residential side of the water meter and an expansion tank on top of the water heater. My water heater is a bit cramped in its closet, so the tank was as well. I do wish he had packed the dirt back down after he dug up the space for the PRV. Other than that, solid work.

I believe Austin was the one who came by to quote for the original issue once the PRV and tank were installed. We went over all the different things that were needed and gave options for each. You could tell he's into remodeling and his work. He quoted a bit high so I had to go with someone else to do this job, but after seeing other plumbers, I think I would like to contract Austin for any future work if we can come to a discounted price for continued work together  

In conclusion, the work that was done is doing its job, but small improvements to execution could be made. Pride in your work and all that. Thank you and I look forward to working with you (hopefully I don't see you too often, though, because that means something is probably broken haha)

I was installing a new outdoor grill and realized that the shut-off valve was leaking. They were out to the house within a few hours and quickly fixed the problem. Very professional!