Our response: yes, this was 3 months ago as this review was forgotten and left in draft. luckily, others have had good experiences with this company and good for them. Emilio did promise us our money back but as he stated, decided otherwise due to his review of some video. Where the lack of professionalism comes in is, I had to work from home expecting Emilio provide the refund, but since he decided not to, there was no contacting to let us know. Even when my boyfriend texted him, no response. Sorry, but he left me hanging.
Like I mentioned, we were recommended that a hydrojet was the ONLY means of clearing the pipe and yet, we had a different plumber come in, explain exactly what happened and cleared it in LESS than 30 minutes using a regular snake. Also, said that a hydrojet shouldn't be used. One plumber was able to clear a pipe in 30 minutes and the other wasn't in 2 hours time. So there is clearly a difference in expertise.