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H-Town Emergency Plumber

H-Town Emergency Plumber

Plumbing Service
Houston TX
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Description

Why Choose H-Town Emergency Plumber? Live Phone Service — Our friendly and knowledgeable office staff will walk through the service or installation process with you 24 Hour Emergency Service — Available 365 days a year Up Front Pricing — Know what you're going to pay before the work starts Family-Owned — Locally owned, providing service since 2006 Safety First — Our facility and employees are drug and smoke free. Background tests have been conducted on all employees Respectful — We'll show up on time, and keep your home clean

HISTORY

Established in 2014.
From your first contact through final inspection, our friendly, knowledgeable professionals will treat you and your property with respect. It starts with your first phone call - you'll be greeted by a live person to guide you through the scheduling process. Our Technicians will then arrive at your property - on time, every time. Our Technicians will use shoe covers and drop cloths to ensure that we keep your property in the condition we found it in, or better. We'll provide upfront pricing, with no surprise fees, and skillfully complete the job. And that's not all! At H-Town Emergency Plumber, we warranty our services for a FULL YEAR! Whether it's a Precision Tune-Up or a new installation, our experienced Technicians can handle it all!

ABOUT BUSINESS OWNER

Manager of H town Plumbing services Houston

Reviews

Maria E.
Maria E.
4/25/2023
Great experience with this plumber.

Andrew was super responsive to my quote request on Yelp as well as being very professional and easy to communicate with. Unlike other companies, he offered a quote up-front. He was also able to schedule a same-day visit for me.

He gave me a reasonable price quote for snaking a sink drain ($210).

The tech arrived on time and worked quickly and effectively. He also ended up adjusting our pipes (there were multiple loops, leading to a higher likelihood of frequent clogs) for a reasonable price.

Will definitely work with this company in the future.
A T.
A T.
05/02/2023 12:00:00 SA
Did an awesome job! Great communication. Bookmarked their business for future needs. Thanks!!!
Elizabeth G.
Elizabeth G.
01/06/2023 12:00:00 SA
Quick responses and excellent work. We paid a premium for the emergency call out but have no regrets about choosing to hire them.
Carlos A.
Carlos A.
6/29/2022
There are heroes and then there are Super Heroes. And within that same context there are plumbers and then there is H-Town Emergency Plumber.

The toilet in my condo started leaking and I knew I needed someone to get the job done right. I checked with a few places and none of them had the same level of service with just getting me in. They were incredibly accomodating to my situation for which I am truly grateful. And with condo's you have to work with the property management - no problem for these guys they really went above and beyond.

If you need any plumbing work done and your reading this review because you are looking for the right person for the job - they are the right person for the job - I highly recommend them.

The work is excellent, the service is outstanding and the value is tremendous.
Peter K.
Peter K.
3/31/2023
Alex, Thanks for helping me diagnose the problem over the phone. Centerpoint is out fixing the problem at no cost to me, thanks to your integrity and knowledge.
Ilan B.
Ilan B.
1/18/2023
Dan went above and beyond in plumbing in our utility sink! The drywall was cut clean, and he carved a hole around the drain line and put the drywall piece back in place.  All I have to do is minimal tape, compound, and paint, which is way easier than having to cut a new piece to fit myself!The sink works perfectly with no leaks, and Dan was very helpful in sharing insight on various other things in the house we asked to have a look at.
Joani T.
Joani T.
12/23/2022
I messaged Andrew about installing a gas burner in my fireplace. He responded right away and gave me a quote immediately. He was upfront about pricing and any extra charges that may incur. I was able to schedule service the same week. He called before arrival and was easy to communicate with. He was extremely friendly, helpful and knowledgeable. He finished the job quickly and efficiently. There were no hidden costs and we paid exactly the amount he quoted. My husband said he was such a nice guy, and good looking too. Too bad I wasn't home to meet him. ;)  I definitely recommend this business for all your plumbing needs!
Thomas C.
Thomas C.
3/28/2023
They came within two hours of initial contact. Got the job done quickly. For being able to come so quickly, it was well worth the price. Easy to communicate with and very professional.
Rex C.
Rex C.
12/02/2022 12:00:00 SA
Called them on Sunday about a leak.  Came out same day without a extra weekend charge. Turned out to be a bad valve and wa reasonably priced. I would call them again
Bossy O.
Bossy O.
10/06/2022 12:00:00 SA
Excellent customer service even though I wasn't their customer. My dishwasher repairman broke the water supply & shut off valve under the sink at 7:30pm. I called H-Town Emergency Plumber hoping they could repair it & they could, I sent pics & they promptly replied with the cost; but I was outside of their coverage area. I'd cut the main water supply off but water was still trickling in and I didn't know what to do. So I called them back & asked for help. They told me what to do to stop the water from leaking and even gave me a few other tips for locating an affordable repair person. Even though they didn't fix it for me, I am grateful to H-Town Emergency Plumber for answering after hours and helping with what I needed most. If they did all this for me over the phone I'm sure you'll be happy with the service you receive when they come to your home.
Blake W.
Blake W.
8/23/2022
On the way out the door on a Tuesday morning, noticed water running down the side of our driveway.  After confirming it was not a main line leak, but a house water line leak, I found this company on yelp and decided to go with them due to all the outstanding reviews.  Spoke to Alex over the phone and even though my home was just about outside their service area he still sent someone to assess the leak.  Alex was upfront about leak find costs and the plumber Bar was very clear and detailed on what was needed and provided the best options of service and costs before starting repair work.  Although it was an expensive job (and it would've been around the same expense had i chosen someone else) i was overly pleased with the efficiency and professionalism of Bar and his work crew.  And they were able to complete the job in 1 day right before we started getting multiple days of downpour rain.  

This is the kind of job that you get what you pay for and they exceeded my expectations.  Thank you Alex and thank you Bar!
Tae C.
Tae C.
12/05/2022 12:00:00 SA
Bar did a great job removing an old rusted bathtub drain.  Also cleaned out the clog.  Half the price of other big name companies.  Highly recommend.
Greg L.
Greg L.
03/09/2022 12:00:00 SA
I asked for a fill valve and flapper change and that is what I received. The tech did identify that the seal between the tank and the toilet body was a bit worn but was OK that I did not change. All working as needed fast and efficient.

I did get a quote for $175 for the same work but H-Town was available they showed up on time and got the job done in a very small time window so it was worth the extra money. $219 Four valve change and flapper as well as checking out the pressure.
Julie B.
Julie B.
08/08/2022 12:00:00 SA
Could not recommend more highly!  Bar was not just on time, he was very efficient and detailed.  He took the time to explain why my pipe split and his approach to fixing which made it better than it was before.
Add to that, they responded on a Sunday to understand the issue and get me scheduled.
MJ W.
MJ W.
12/15/2021
30 minutes in my house standing around, $1.50 in caulk (at most) and shocking $180 labor bill with no itemization or pre-approval...leak still present. Do not use this business!!
Alexandra I.
Alexandra I.
10/04/2022 12:00:00 SA
Came through in a pinch, able to resolve issue in one visit, and dealt with a small workspace in attic with ease.
Tony M.
Tony M.
6/26/2022
Had a major problem with a gas leak and these guys took complete care of it with no problem at all. Very impressed with the care in their work!
John S.
John S.
1/27/2023
No availability at all. Please don't waste people's time if you don't have availability.
Marshall P.
Marshall P.
10/06/2022 12:00:00 SA
Alex was great. They were reasonably priced, quick to respond and fast good work. Will absolutely use them again.
John O.
John O.
12/27/2022
Wow!  A clogged sink and garbage disposal not working. I called to schedule an appointment, but they simply talked me through it in a couple of minutes over the phone and all is fixed. Now that's what I call customer service. Thank you H-Town Emergency Plumber
Mitch G.
Mitch G.
9/20/2021
Plumber was called to snake a slow moving drain on dual bathroom sinks.  I was happy that he was available that day and arrived on time. He improved the flow somewhat, but he was only able to snake between the two sinks, not down the drain where the two sides meet.  The result was that he actually made it worse by knocking loose clogging material that eventually washed down to the real clogged area and stopped the flow completely the next day.  I called him to come back, but he said he wasn't available for a week, and indicated that he would have to cut into the wall to access the down pipe.

So, I ended up calling a different company (Cooper Plumbing) .  The new plumber arrived on time, had different equipment, and the skill to get the snake down the actual drain not just the cross pipe.  The drain has been running excellent since then.  If the htown guy had come back, I would have holes in my wall and more money than what the Cooper guy was able to do with a simple snake.

Update: I received a full refund after contacting them and explaining the situation.  They apologized and returned my entire payment.  Accordingly, I increased my rating since they made it right in the end.
Heaven G.
Heaven G.
3/14/2022
Our garbage disposal needed replacing. H-Town Emergency replied with a fair estimate. We chose them based on the numerous positive reviews. I really appreciate that they communicated delays to me promptly. Delays happen occasionally, so it's nice to be able to handle some other things instead of waiting around 8 hours wondering when or if a tech will still get here (happened with our previous big name plumber). As promised H-Town left our home clean. Our tech educated and advised us on a few things and didn't push unnecessary extra expenses. The replacement was quick and our tech reviewed what we discussed, what he did, and demonstrated that everything was working. Thank you HTown!!
Steve H.
Steve H.
2/23/2022
Friendly, professional, quick, and easy.  I submitted my project through yelp and they paid attention to all my details and asked good questions to move the project forward quickly.  Excellent service.  Highly recommend!!!  Thank you!!
April E.
April E.
08/12/2022 12:00:00 SA
Blocked drain that wasn't an emergency but they were still able to fix within 48 hrs!
G.S. M.
G.S. M.
11/26/2022
Knowledgeable, friendly, courteous and professional.   I would recommend this company without hesitation/
Dran A.
Dran A.
1/31/2022
This review is for H-Town Emergency Plumbing. Don't  confuse with another plumbing service with similar name. The H-Town Emergency team were great at communicating and explaining issues and options and made every effort to repair my plumbing quickly, efficiently, and with the least amount of cost. Service was excellent!
I will definitely use them again.
Christopher H.
Christopher H.
1/19/2022
Our sink was clogged chronically, and the plumber our insurance sent us quoted a large amount to fix it requiring new vent holes be drilled.  H-Town emergency plumber was able to fix it just by attacking the clog through the sink for a ¼ of the price.
Kirk S.
Kirk S.
6/27/2022
Water heater stopped working .  Error code pointed to some low voltage issue.  H-Town diagnosed the issue and replaced the part and the water heater was working again in under an hour.  Alex arrived on time and explained everything very clearly throughout his diagnostic steps to determine the correct failed part. Will definitely use again for other plumbing issues .
Justin T.
Justin T.
7/25/2020
I called in H-Town Services when I used Yelp to request a quote for a standard plumbing job. Every other plumbing company requested I call them for a quote or insisted I have them do a service call first, but H-Town offered a price immediately over Yelp that was very competitive. I was sold.

I'm always a little hesitant when you see so many five star reviews, but these guys are great. Den showed up right on time and was extremely informative about the work he was doing and concerns I should know about the setup. A few weeks later, the new fixture is working out great! Thanks Den and H-Town for the great service, will definitely call them the next time I have a plumbing need.
Jeff J.
Jeff J.
10/08/2022 12:00:00 SA
I woke up to water pouring from my garage ceiling.  I called them first thing in the morning and left a message.  It's noon now and they have not returned my call.  Clearly they are not an emergency plumber.  Edit:  To reply to the owner's response:  (1) Your Yelp site says you are open Saturdays from 8:00-5:00 and that you offer 24 Hour Emergency Service;  (2) Your website says Call us anytime and we will send an HVAC specialist to your home right away and 100% Satisfaction Guarantee For Immediate Response Call.  I suggest you edit your marketing if what you advertise is false.  And I did not appreciate you calling me and asking me to delete this review.
Cheri D.
Cheri D.
6/20/2022
Our technician -Bar- came immediately after we called.  He found 2 leaks in our pipes when we thought we only had 1 and even took the time to explain and show us what caused the leaks.  He took the time to tell us our options on fixing the leaks and what would be the price difference and even WHY the 2 options had different prices.  He also separated out the cost for materials vs.  labor.   The problem was fixed quickly but thoroughly and we were fine with the cost.  I would recommend H-Town Emergency Plumber and I will use them again if needed!
Zoe Z.
Zoe Z.
7/18/2021
Still realizing how this guy operates. All well and reasonable at first.

THEN omg ....he seems so nice but charges 4 times more than every one else.

But he's there and he seems to be taking care of everything...expensive yes but aren't all plumbers?

NO. some plumbers actually charge for  the work they do regardless of your neighborhood.

This guy is a scam artist IMHO as I have  hired him three different times for three different properties. 2014 - 2019. But you be the judge.
Victoria B.
Victoria B.
7/15/2021
I reached out via Yelp to have someone give me a quote to fix up a few things. Very responsive on Yelp, sent my info in to the right email I was asked, called the main line to check in and they gave me a time frame. So I didn't reach out elsewhere because I thought surely they'd be reliable. Nothing. Reached back out again. Totally ghosted me and put me in quite a bind.
Bart M.
Bart M.
8/27/2019
39 Five star reviews seemed a bit suspicious to me, but now I am #40!  I had returned from a month away to a broken water main. Alex showed up in 45 minutes and started digging a 2 foot deep by 2 feet long hole through HARD clay. Alex said he needed to go home to have lunch with his wife but would be back. That was sweet, but he never left. He stayed and fixed the break in 3 hours, made sure the lines were clear of debris and everything was working. He left the site imperceptibly different from pre digging. He is a Skinny guy but solid muscle and since he had not had lunch I gave him a sandwich, which he graciously accepted.

This company is going in my permanent Rolodex
Debbie D.
Debbie D.
6/28/2021
Thank you H-town for coming out and helping me with my a/c drip over the bathtub
So professional and explained all to me ,, he hung around also to see if the drip was gone and told me to call if I got the drip again as our a/c lines are weird in our condo !!
Would highly recommend their services and I'll be using them again !!
Gabrielle B.
Gabrielle B.
08/04/2021 12:00:00 SA
Had a leaking bathtub and got an appointing within 16 h of requesting! Turns out the entire 40-year-old system behind the shower wall needed to be replaced because it was leaking behind the shower wall-- no BS, definitely needed it, the wood was damp, and it was clearly leaking. Alex was so professional and honest with what was going on. Paid $400 for the labor and $146 for a decent shower replacement, from the time he arrived to when it was fixed and out the door was 4 hrs. Very easy working with him, professional and payment was easy and secure. Definitely recommend these guys: honest with what needs to be fixed and don't take you for a ride for what doesn't need fixing.
Elliot S.
Elliot S.
7/14/2021
Alex showed up on time, did great work repairing our back flow preventer and exterior waterline, and was fairly priced. Would use again.
Geo J.
Geo J.
07/11/2020 12:00:00 SA
Our plumber showed up about 20 minutes after the appointed time, which isn't too bad these days because the extra COVID precautions. He wore a mask, gloves, booties and kept social distance. Since this was a swap out of a garbage disposal, he got right to work spreading out a drop cloth to keep the floor clean. After about 45 mins he called me over to check out the completed job. Fast, efficient, clean and friendly. Charged me the exact upfront pricing we had agreed to, no extras (they do charge a 2.5% fee for credit card transactions).

We will definitely call Alex and his crew again for our future plumbing needs.
Carlos G.
Carlos G.
12/30/2021
Very helpful. Had a clog toilet and old parts that were repaired. Was very informative and useful. Highly Recommend.
Brandon J.
Brandon J.
4/19/2022
Bar was friendly and respectful. He quickly fixed our three problems we had: clogged shower drain, leaking toilet tank, and a garbage disposal that wasn't properly installed.
Rich F.
Rich F.
12/23/2021
Very professional, prompt, and effective. A large and stubborn downstairs drain clog was removed. I called at 8:11 AM, was told they could have someone come out at 9:30. He got here at 9:20, and was done by 11 AM. Will definitely use again. Masked and vaccinated/bolstered.
J.J. B.
J.J. B.
5/26/2020
Alex did a great job with our plumbing work

H-Town was knowledge and professional

First to bid and  best price
Reza S.
Reza S.
6/30/2021
I never used these guys but I still think they deserve 5 stars! My shower drain was clothed for three days and I kept pouring chemicals down my drain and it did not work. I called H-Town desperately and they were kind and able to book me an appointment within an hour. Ironically the chemicals worked the very time the tech was on his way to my house and I had to call and cancel. I offered to pay cancellation fee but they were sweet and understanding even though I canceled last minute on them. For future plumbing needs, I will definitely call these guys with any issues.
Tracy G.
Tracy G.
5/13/2021
Arrived speedily and took care of my blocked toilet in about 15 minutes. Polite prompt mask wearing service. Happy to recommend.
Laura A.
Laura A.
3/19/2021
Actively messaged back and fourth about an appointment.  They never showed up leaving my 95 yr old blind father in law in a pinch.
Tyson L.
Tyson L.
11/29/2021
I think I found my go to plumber for all around plumbing and advice. Alex really went above and beyond with advice and service.
David B.
David B.
4/14/2021
Excellent work. Requested service through Yelp. Responded quickly, arrived on time, finished un-clogging bathroom sink in 30 minutes. Price as quoted. Helpful, informative and professional.
Aviva A.
Aviva A.
5/16/2021
Always accommodated our needs and does reliable work. We really appreciate having them.
Douglas H.
Douglas H.
02/02/2022 12:00:00 SA
i had a simple bidet issue that i called H-Town emergency plumber to help resolve, and rather than charge me 250 for parts and labor, they helped me through it over the phone. I believe the guy who helped me was Alex, but it really shows how reputable a company is that they not only took time out of their day to help me remotely, but didn't rush out to collect a quick paycheck for something most people can do themselves. 5 stars.
Vincent N.
Vincent N.
6/18/2021
Without a doubt the best experience with a plumber I have ever had. I didn't get a quote because I needed to get a couple of emergencies taken care of. Den came and was extremely professional, polite, and knowledgeable. He succinctly answered every question I had about what was causing the issues and what I could reasonably do to prevent issues in the future. He gave me tips on products to buy from Home Depot for a couple bucks that could help me fix simple clogs in the future.

He impressed me so much that I had him stay and do a few other simple plumbing jobs that I was putting off. After inspecting each of these he either fixed them or explained that they were caused by issues that would have to be remedied by replacing parts of the sink assembly.  He only did work on what he knew he could fix. The final bill was significantly less expensive than I expected given the amount of work he put into the repairs and the effort made in explaining things to me.

Hands down the single best home repair experience I have ever had. Alex, please give Den a raise :). I will be recommending H-Town Emergency Plumber to anyone and everyone I know.
Ron P.
Ron P.
5/20/2021
Two gentlemen showed up about an hour after my request and did a remarkable job checking out the drainage problem and clearing the clog. It took them a little less than an hour. These are the first people I will call if I have a problem in the future. Highly recommended!
Vince V.
Vince V.
7/13/2021
They did a really good job fixing my toilet that would leak after a flush for my rental property. They responded quickly and were communicative with me and the tenant. I will be using them again for any future needs.
John C.
John C.
3/31/2021
I have now used H-Town Emergency Plumber twice.  I can not say enough good things about this company.  They are responsive and provide expert repairs at a reasonable price.

Thank you Alex!
Mary A.
Mary A.
02/01/2022 12:00:00 SA
Reasonable price to replace shower faucet. . Extremely professional service. Would highly recommend this company.
Jin L.
Jin L.
8/13/2018
WOW, best plumber ever! Alex is fast, efficient, effective, and a very knowledgeable plumber. He knows what he is doing, explains the problem and what needs to be done, and charges very reasonable price. After Alex helped me with repairing the faucet on my water main, he came back and helped me winterize/wrap up the pipe (and did perfect job with wrapping it pretty). He helped me flush my two AC units and clean out the drains. He took apart the drains, cleaned them, and put them back perfectly. He explained the process to me and advise me on how to keep up maintenance. He also double checked to make sure there were no leaks when he was done. Alex was thorough, fast, and very caring to my home.
Delaney B.
Delaney B.
9/30/2021
We had several issues including a toilet not getting water and replacing a faucet outside that burst during the freeze. Yesterday was my birthday, and my present was Alex from H-town plumbers! Not only did he quickly fix the two most urgent problems, he figured out why our sinks in the master bathroom had super low pressure. I am so excited that our sinks work normally!! What a great birthday! This was our first time we used H-town but it won't be the last.
Maria S.
Maria S.
03/05/2020 12:00:00 SA
This review is long over due! We contact H Town Plumbers a while back after a big plumbing company came out charged us close to $500 and didn't fix our slow drawing bathroom sink.
These guys came out and for 1/4 of the price fixed our sink. Since then we've had them come out again for a shower not flowing hot water, they fixed it in a matter of 1-2 hours including a run to get additional parts needed, again charged a fantastic low price for excellent professional work.
Michael J.
Michael J.
9/23/2020
My drainage pipe was overflowing from the right side hub. H-Town came out and quickly assessed the issue and before doing the work explained in detail the root cause, and action plan for resolving
Chris S.
Chris S.
8/23/2019
I wondered how a business could have a perfect 5 star record, but H-Town came through when we needed them!!

Fast, showed up on time, courteous, and did a great job with our repair.

They gave us a quote over the phone which was shockingly reasonable. Then the technician when he looked at our sink and drain line said there would be an additional charge for some parts that needed to be replaced. I was like...oh boy here comes the racket...the parts charge was literally $9!!

Fair pricing and great service...cannot recommend them highly enough!
Cynthia G.
Cynthia G.
1/21/2021
Alexy is a great communicator and very professional. He was on time, identified the problem, recommended a lower cost solution that I appreciated, and billed me a fair rate. You can't ask for more than that from a good supplier. By the way, I am in Supply Chain.
Frederic M.
Frederic M.
10/28/2019
Another five star review to add on to their list! Alex clearly knows what he is doing and is patient enough to describe the problems to us, the clientele. I'm not too familiar with prices, but just guesstimating price of a water heater and labor would make them very reasonable. I didn't know what to expect since I've never had to deal with a plumber but one thing is for sure, their customer service is topnotch (easily top 3 in my list of homeowner contacts).

Thank you for all the other 5 star reviews. You guys were not kidding about Alex, he makes the dream work!
Chelsea R.
Chelsea R.
7/26/2020
These guys did a great job! They fixed the problem (without trying to raise the price they originally gave me... which is what previous plumbers had done). Very professional and nice. Responded promptly. Would 100% recommend.
Erica H.
Erica H.
12/10/2020 12:00:00 SA
After the good experience described below, I called again to request someone to come out to look at our shower head, which would drip after we turned it off unless we positioned the handle in exactly the right spot.  The owner asked me if the shower head kept dripping all day/all night. I said no. He said I didn't need a plumber; I just needed to clean the calcium off the shower head. He explained that water was trapped in the shower head, and that is why it dripped/leaked for 10 minutes after we turned the shower off.  

That was 2 weeks ago, and he was absolutely right!  Soaked the shower head in vinegar and problem resolved!

He could have easily charged me a trip charge to give me this advice.  So impressed with the honesty/old fashioned here-to-help-you approach.  I will definitely call them the next time I have a problem.
Ryan T.
Ryan T.
1/24/2021
These guys are always my goto, Alex has been a huge help for an AC repair and a sink disposal replacement. Their rates have been fair and service is top notch.
M Y.
M Y.
5/17/2019
I have been using Alex for various plumbing jobs on my twenty year old house for three years. There are very few trustworthy plumbers in the Houston area that rate five stars, but H-Town certainly deserves every one of them! He is honest, does what he says he is going to do, when he says he is going to do it, and always for a very fair price.

The biggest job he has done for me was a dual water heater install on the third floor of my townhouse. I received multiple bids for this project, and of course the big plumbing companies quotes were outrageous. Alex came in at half the price and installed a much higher quality unit than the big guys were trying to sell me. It was a difficult job, in a very tight space, and the work was high quality. He does NOT cut corners to save a buck.

Be patient when you call him. He usually answers his own phone, and is of course usually in the middle of a job. He WILL call you back, it may just take him a little while. He is in high demand for work, and his reviews reflect that.

I can not give any higher recommendation for a plumber. He is the most honest and hard working plumber I have ever encountered in my thirty years of home ownership.

P.S. He is also a seriously nice guy which makes working with him all the more a pleasure.
Pete R.
Pete R.
9/29/2020
What can I say that hasn't been said about H-Town Emergency Plumber but that he's honest and straight forward and shoots from the hip. I thought I had a big issue and he came out and calmed my fears and it was only a flushed baby wipe that was the problem. Scoped my lines to ease my mind and walked me through everything he was seeing and a big sigh of relief for me that all my lines were good. Found me a plumber for life! Thanks Alex for being so honest!
Darren P.
Darren P.
7/29/2020
When you see as many 5 star reviews as Alex has, you start with high expectations. My expectations were met and surpassed in every respect. Alex was truly professional - knows his job, communicates well, offers a fair and transparent price, and to top all of that is a really nice guy. Really wish more businesses operate this way. All I can say is that Alex will be my first call next time I have any issues with the house. Houston is lucky to have him!
Tuesde C.
Tuesde C.
7/22/2021
Could not ask for more, zero complaints! I was looking for a plumber to replace a tub spout due to a corroded diverter. Reached out Saturday and they were by on Monday at lunch. The plumber, Bar, was professional kind and courteous. He explained clearly in a non-condescending fashion the problem and solution. Fair and transparent pricing. The owner Andrew was professional and responsive in setting up the appointment via Yelp -- I never even had to call!! Thanks guys -- I will recommend you to all!!
Jeana T.
Jeana T.
7/30/2020
Alex is incredible. Incredibly friendly, skilled, honest and efficient. He gave  us a competitive quote, and was really honest about any potential issues. He showed up on time and was very pleasant to be around. He worked very hard and was happy to explain everything to me and my husband. We ended up needing a little extra work, and he was very accommodating to do it for us on the spot. He is THE BEST.
Alex P.
Alex P.
08/10/2021 12:00:00 SA
Used H-Town again as my venturing with a couple of other companies was a solid disappointment. An easy 5 star this time - both in terms of the quality of service and in terms of cost. Problems were fully explained and professionally fixed, and tips for the future were given to know what to expect when and what to ask/do. Very happy, recommended to family, and will gladly use again when that time comes. The communications this time was also much improved.
Karen N.
Karen N.
10/29/2020
Came out fixed the problem and didn't try to oversell on something I didn't need.  Will use them again.
Jesmie H.
Jesmie H.
10/26/2020
The plumbing technician, Den, was prompt on arrival and was able to quickly assess the bathroom leak and determine action needed to repair.
He was very knowledgeable, courteous and patient. Explained what was causing the leak and what each parts of the repair entailed.
Thank you Den.
N. V.
N. V.
4/17/2021
I called this plumber to clear a drainage for a washing machine line and they did that. The service was quick and efficient. For $160 it was a fair but not low price IMO.
Omar S.
Omar S.
12/10/2020 12:00:00 SA
Came at the appointed time and gave me a fair and honest quote. The the had on a mask and booties to keep my floor clean....the work only took a couple of hours and he even check my water heater while he was here...
Daniel M.
Daniel M.
9/28/2020
Best Plumbers in Houston.
Extremely professional and reasonable price. Alex did an outstanding job with our shower and will certainly hire them again in the future.
Vincent H.
Vincent H.
11/14/2018
Alex is awesome. If your looking for a responsive plumber that will price jobs fairly, educate the homeowner, and get the job done quickly and efficiently.....look no further.  H-Town Plumbing is the service provider for you.  

Alex called me back within 10 min of leaving a message.  He did not over promise and underdeliver on his scheduled arrival time. Alex told me his schedule and committed to call me if anything changed that would cause him not to be timely. That's all you can ask of a plumber that is committed to finishing each job he begins before moving on to the next one.
Liz W.
Liz W.
5/20/2021
This is the third time we have called Alex and HTown plumbers and every single time, he has been EXCELLENT.  This time, he fixed our main line/put in a valve and unplugged our sink.  He has always been extremely professional and had provided clear explanations of the problem, how it was fixed and how to prevent/maintain in the future, which we both very much appreciate.  The price was exactly as quoted.  He really went above and beyond and when there is an inevitable umpteenth time we need to call a plumber, there is no one else we are going to call.  A true gem.
James R.
James R.
07/03/2021 12:00:00 SA
These guys came out within the hour. They immediately diagnosed the problem and fixed it. The price was very reasonable and they did a great job. I will definitely use them again.
Veronica P.
Veronica P.
2/17/2021
We had a total disaster strike in Houston with the power outages and burst pipes from the polar vortex freeze. So many pipes burst in Houston the governor is allowing plumbers from other states to come to Texas and work. Every plumber has their phone ringing off the hook. This plumber answered my Yelp inquiry about my burst pipe at midnight!!! I had already set up something for roughly the same time with a company I had used before, so I ultimately decided not to cancel that. I felt obligated to write this review since they genuinely went above and beyond to try to help when the phone must be ringing off the hook with people wanting plumbers. It would have been very easy to blow me off and move on to the next customer.
Tony P.
Tony P.
12/16/2019
Another rare review from me... H-Town is absolutely the real thing, and they are absolutely worth every star!

I had to wait until 1pm, because no one was available first thing Monday morning. (A good sign, actually...) Den arrived at my house even earlier than I was told to expect, though, and I had stepped away. Instead of dropping my service call, he ran to get a bite and came back without so much as a complaint. (Thank you for your flexibility, Den!) But the best was yet to come.

The actual plumbing services were efficient, expert, and well-explained. As a homeowner, it is great to learn a bit more about what is going on inside the walls, and Den helped me understand what triggered my problem.

Everything about this service was beyond expectations. Five-star rating, easy...!
Jackie M.
Jackie M.
7/21/2020
Our water heater was leaking and needed to be replaced. We assumed it would be a $600-700 job, since the water heater was about $500. Alex quoted almost double that and we did a little shopping. Due to the water heater being in the attic of our second floor home, the next person we called said that labor alone would be $500. We decided to go with Alex because of the awesome reviews and I am glad we did. My husband was also impressed with how Alex laid his materials and tools. My father-in-law is very meticulous and organized with his tools and my husband mentioned that Alex reminded him of how he works. It didn't take long and he even entertained the kids with a hand stand in the kitchen. :) He is definitely our go to plumber for now on.
Jeff L.
Jeff L.
4/28/2019
I was looking for someone to perform a flush on my tankless water heater, as I have been living in my house two years and have no idea what the past maintenance schedule was like for the water heater. H-Town Emergency Plumber arrived when they said they would, did an amazing job and the work was done at a reasonable price. I am able to notice a considerable difference in my hot water - I used to have to put it all the way at full hot and now the same level of heat is accomplished at 2/3 hot.
Thanks for all the hard work, I look forward to using you again in the future!
Robert J.
Robert J.
06/06/2021 12:00:00 SA
Had an emergency which needed attention.  H-Town squeezed me in within hours and showed up as planned and quickly removed the plug.  They were honest and could have taken more expensive solutions.  They will definitely get my business again.
Robert M.
Robert M.
2/15/2020
They deserve a 5 star rating! We had a sink in the master bedroom that had very slow drainage. We tried all the drain cleaning liquids from the grocery store but nothing worked. I checked on YELP for a company with excellent ratings and read the reviews. H-Town had the best reviews so I decided to try them. I contacted them through YELP for a quote. They replied in minutes and said they could be at the house within 1-1/2 hrs. I agreed and waited for them. Alex from H-Town showed up on time and quickly figured out the problem which was an A/C drain line tied into the sink drain pipe. This doesn't show well for our home builders. Alex quickly fixed the problem and it has been draining great since then. Quick response when called, fast problem solving and no extra charges make them my choice for future problems. You won't go wrong with H-Town!
Pilar S.
Pilar S.
5/31/2018
My boss was out of town traveling and their maid called me in a panic.  Master bathroom sink was leaking and she couldn't get the leak to stop.
We called H-Town Emergency Plumber, based on his excellent Yelp ratings. It's no wonder that they have great feedback! They are amazing.
Alex promptly returned my call.
He was timely and I found him to be professional and trustworthy. He was able to replace the valves needed and fix an additional issue he found.
Reasonably priced and pleasant to work with!
Thanks Alex!
Susan L.
Susan L.
2/19/2018
Being from the Bay Area, I'm a huge believer in yelp so I took one look at these reviews and decided that I had to have H Town Emergency Plumbers fix the water line backup that periodically happens at my parents's house.

I started contacting them the day after Christmas. Voicemail. Could someone please call me back?  No word. But on Yelp it says that they reply within the hour! Nope.

Oh, it must be the holidays!  Let me give them a few more days. Ring ring, voicemail. Could someone call me back?  No word.  Wait a minute. They just got a new review on yelp the day after Christmas (my first call). No, it must be a review for work they had done earlier...But wait.... the review specifically talks about how the plumber went to their house the day after Christmas. Hmmmm, so they were doing work....

Oh, something must be wrong with their voicemail!  Yelp says they have a 100% response rate within 10 minutes for an online quote. I just need to hit the button and they will respond to me. I request an online quote and leave my phone number to call back. After an hour I realized the 100% response rate in 10 minutes was totally bogus. Actually, it was about a month ago and I haven't heard back.

Then I totally forgot about it until my dad reminded me a month later and so I called them again and guess what?  That's right. No reply. But somehow they have had quite a few reviews for work done in the last month. I wonder how that happens when they don't ever call people back?
David L.
David L.
3/24/2021
I felt obligated to give a 5 star review after my experience with Alex. A previous plumber I hired two weeks ago to replace my attic water heater basically robbed me -- overcharged me to replace the water heater, claimed he couldn't fully drain the old heater and remove it, and left a half-full 50 gallon tank sitting in my attic. I called H-Town Emergency plumbers for a quote on draining and removing the water heater. Thank you Alex for showing me what a truly competent plumber doing high-quality work is capable of. Not only was he able to quickly drain the old unit, he helped me inspect and fix all the installation errors the previous plumber made. He was also able to do this by himself in under an hour, and was very professional and respectful of my home, wearing a mask at my request and covers over his shoes. The price I paid was also the price I was quoted up front. As long as I'm in Houston, this is the plumbing company I will be calling first in the future.
Emily A.
Emily A.
01/02/2020 12:00:00 SA
Couldn't be happier with the work that was done. First off, was able to get an appointment quick and easy. Secondly, excellent quality work especially for the price. And finally professional service quick efficient and respectful. I finally have hot water again!
Thomas C.
Thomas C.
4/29/2020
Once again Alex was outstanding! Last year Alex arrived to my mom's rescue when her water main broke near the foundation (March 2019) Alex was the only plumber I contacted who could help my 85 year old mom.  He arrived and immediately went to work and fixed and repaired the broken main.  Well here it is April 2020 and mom had another problem - no hot water.  I contacted Alex and he said he could be out the next day to see what needs to be done.  Alex called to let me know when he was on the way and immediately figured out the problem.  He recommended keeping an eye out to see if it happens again (heater was 13 years old) and if it does to give him a call.  He even talked with me via FT in Tampa to let me know what he did for my mom.  I would highly recommend Alex to anyone who needs a fantastic, fair and knowledgeable plumber.
Ashley A.
Ashley A.
2/20/2021
Absolutely recommend H-Town Emergency Plumber! They are quick to respond through the Yelp chat, work quickly, patiently answer questions and do a great job explaining the problem and solution. H-Town will be my go to plumber moving forward!
Jackie M.
Jackie M.
7/21/2020
Our water heater was leaking and needed to be replaced. We assumed it would be a $600-700 job, since the water heater was about $500. Alex quoted almost double that and we did a little shopping. Due to the water heater being in the attic of our second floor home, the next person we called said that labor alone would be $500. We decided to go with Alex because of the awesome reviews and I am glad we did. My husband was also impressed with how Alex laid his materials and tools. My father-in-law is very meticulous and organized with his tools and my husband mentioned that Alex reminded him of how he works. It didn't take long and he even entertained the kids with a hand stand in the kitchen. :) He is definitely our go to plumber for now on.
Jeff L.
Jeff L.
4/28/2019
I was looking for someone to perform a flush on my tankless water heater, as I have been living in my house two years and have no idea what the past maintenance schedule was like for the water heater. H-Town Emergency Plumber arrived when they said they would, did an amazing job and the work was done at a reasonable price. I am able to notice a considerable difference in my hot water - I used to have to put it all the way at full hot and now the same level of heat is accomplished at 2/3 hot.
Thanks for all the hard work, I look forward to using you again in the future!
Robert J.
Robert J.
06/06/2021 12:00:00 SA
Had an emergency which needed attention.  H-Town squeezed me in within hours and showed up as planned and quickly removed the plug.  They were honest and could have taken more expensive solutions.  They will definitely get my business again.
Robert M.
Robert M.
2/15/2020
They deserve a 5 star rating! We had a sink in the master bedroom that had very slow drainage. We tried all the drain cleaning liquids from the grocery store but nothing worked. I checked on YELP for a company with excellent ratings and read the reviews. H-Town had the best reviews so I decided to try them. I contacted them through YELP for a quote. They replied in minutes and said they could be at the house within 1-1/2 hrs. I agreed and waited for them. Alex from H-Town showed up on time and quickly figured out the problem which was an A/C drain line tied into the sink drain pipe. This doesn't show well for our home builders. Alex quickly fixed the problem and it has been draining great since then. Quick response when called, fast problem solving and no extra charges make them my choice for future problems. You won't go wrong with H-Town!
Pilar S.
Pilar S.
5/31/2018
My boss was out of town traveling and their maid called me in a panic.  Master bathroom sink was leaking and she couldn't get the leak to stop.
We called H-Town Emergency Plumber, based on his excellent Yelp ratings. It's no wonder that they have great feedback! They are amazing.
Alex promptly returned my call.
He was timely and I found him to be professional and trustworthy. He was able to replace the valves needed and fix an additional issue he found.
Reasonably priced and pleasant to work with!
Thanks Alex!
Susan L.
Susan L.
2/19/2018
Being from the Bay Area, I'm a huge believer in yelp so I took one look at these reviews and decided that I had to have H Town Emergency Plumbers fix the water line backup that periodically happens at my parents's house.

I started contacting them the day after Christmas. Voicemail. Could someone please call me back?  No word. But on Yelp it says that they reply within the hour! Nope.

Oh, it must be the holidays!  Let me give them a few more days. Ring ring, voicemail. Could someone call me back?  No word.  Wait a minute. They just got a new review on yelp the day after Christmas (my first call). No, it must be a review for work they had done earlier...But wait.... the review specifically talks about how the plumber went to their house the day after Christmas. Hmmmm, so they were doing work....

Oh, something must be wrong with their voicemail!  Yelp says they have a 100% response rate within 10 minutes for an online quote. I just need to hit the button and they will respond to me. I request an online quote and leave my phone number to call back. After an hour I realized the 100% response rate in 10 minutes was totally bogus. Actually, it was about a month ago and I haven't heard back.

Then I totally forgot about it until my dad reminded me a month later and so I called them again and guess what?  That's right. No reply. But somehow they have had quite a few reviews for work done in the last month. I wonder how that happens when they don't ever call people back?
David L.
David L.
3/24/2021
I felt obligated to give a 5 star review after my experience with Alex. A previous plumber I hired two weeks ago to replace my attic water heater basically robbed me -- overcharged me to replace the water heater, claimed he couldn't fully drain the old heater and remove it, and left a half-full 50 gallon tank sitting in my attic. I called H-Town Emergency plumbers for a quote on draining and removing the water heater. Thank you Alex for showing me what a truly competent plumber doing high-quality work is capable of. Not only was he able to quickly drain the old unit, he helped me inspect and fix all the installation errors the previous plumber made. He was also able to do this by himself in under an hour, and was very professional and respectful of my home, wearing a mask at my request and covers over his shoes. The price I paid was also the price I was quoted up front. As long as I'm in Houston, this is the plumbing company I will be calling first in the future.
Emily A.
Emily A.
01/02/2020 12:00:00 SA
Couldn't be happier with the work that was done. First off, was able to get an appointment quick and easy. Secondly, excellent quality work especially for the price. And finally professional service quick efficient and respectful. I finally have hot water again!
Thomas C.
Thomas C.
4/29/2020
Once again Alex was outstanding! Last year Alex arrived to my mom's rescue when her water main broke near the foundation (March 2019) Alex was the only plumber I contacted who could help my 85 year old mom.  He arrived and immediately went to work and fixed and repaired the broken main.  Well here it is April 2020 and mom had another problem - no hot water.  I contacted Alex and he said he could be out the next day to see what needs to be done.  Alex called to let me know when he was on the way and immediately figured out the problem.  He recommended keeping an eye out to see if it happens again (heater was 13 years old) and if it does to give him a call.  He even talked with me via FT in Tampa to let me know what he did for my mom.  I would highly recommend Alex to anyone who needs a fantastic, fair and knowledgeable plumber.
Ashley A.
Ashley A.
2/20/2021
Absolutely recommend H-Town Emergency Plumber! They are quick to respond through the Yelp chat, work quickly, patiently answer questions and do a great job explaining the problem and solution. H-Town will be my go to plumber moving forward!
Robbie P.
Robbie P.
10/15/2020
Called them and left a message and messaged them on Yelp too.  No response from either.
Richard G.
Richard G.
2/28/2021
Their plumber, Alex, was friendly, efficient and got  my broken pipes repaired within a few hours. I was pleased with the work. My only concern was the hourly rate, which seemed quite high, even though plumbers were in very high demand due to the winter storm.
Slava N.
Slava N.
8/22/2019
Ite is truly amazing. I have never met such quick, professional and nice plumbing guy as Alex. Highly recommend him and this company!
Tina C.
Tina C.
9/14/2017
Our bathtub wouldn't drain after we filled it for Hurricane Harvey. After trying a few at home remedies, we finally decided to call the plumber. With 5/5 star reviews, we thought we would give H-Town plumbers a call. Alex came out first thing the next morning and quickly diagnosed the issue after hearing about what was happening. Apparently, it was due to bacteria overgrowth and not my hair that was clogging the drain (Take that, husband!). He snaked our tub and got the drain working again!!! Not only that, but he checked all the other drains in our master bathroom and snaked a sink that was flowing slowly as well - all for the same price he quoted me for the tub.

Alex was super friendly and a conscientious worker. He worked fast and kept everything clean.  He also took the time to educate me on what was causing the issue and how I can prevent further back ups. Overall, a great guy and would definitely recommend!

PS- they did not offer an incentive to leave a yelp review. Just wanted to let everyone know how great the service was!
Carolina B.
Carolina B.
3/23/2017
These guys are no frills, to the point, and much more affordable than other places. I needed a plumber to fix a clogged toilet. After calling, they were able to come to my house within an hour. Alexey actually apologized for being a little late due to traffic, but I don't mind--he came the same afternoon I had called! He diagnosed the problem within minutes, did his thing while I ate a cheeseburger, and was done and ready to go home while I still had some fries in my mouth. Fast. Easy. Reliable.
Mitch R.
Mitch R.
2/26/2021
Alex from H-Town Emergency Plumbers is absolutely the best.  He is a dedicated craftsman and a plumbing professional of the first order.  The quality of his work, and his approach to fixing plumbing problems is top-notch.  
We had what we thought were two burst pipes from the cold snap last week.  After three days with no water in the house, through some stroke of incredibly good luck, Alex called and said he was nearby and could stop by to fix our pipes.  Well, once we turned the water to the house back on, we found out that there were more than a dozen burst sections of pipe in this tiny crawl space above our kitchen and laundry room ceilings.  I'm guessing Alex was expecting a 30-minute repair of a couple pipes, but he ended up having to replace more than 40 feet of damaged copper pipe (with multiple T's) with PEX - all while working in incredibly cramped conditions.  After more than four hours of unbelievably tedious work, we turned the water back on and everything was fine.  But there were two elbows of the remaining old copper pipe that were starting to corrode, and Alex was concerned that although they hadn't failed yet, they were well on their way.  So despite it already being 8:00 at night, and his phone having rung about 50 times as potential customers kept trying to contact him, and him having promised his neighbor that he would stop by and fix a leak at his neighbor's house that night, Alex climbed back into one of the holes we had to punch in our sheetrock, wedged himself into the tiny crawl space again, and pro-actively repaired the other two pieces of pipe.  You wouldn't believe how bad these last two sections of pipe looked.  Anyway, he was completely exhausted when he was finished, covered in sheetrock dust and insulation fibers, but still maintained his pleasant demeanor and terrific attitude.  
As you can probably tell, I can't say enough good things about Alex, and I can't recommend him highly enough.  He's really, really great.
Priyanka B.
Priyanka B.
3/25/2019
I will ONLY ever use and trust H-Town Emergency Plumbers. My husband and I have called them a couple of times for minor issues in our 15 year old house, but this weekend, we encountered a major emergency in our downstairs bathroom. Once I send out the request and photos of the situation, Alex promptly called me, remembered me, and told me he'd be right over. And he was, in less than an hour! Alex is such a perfectionist and treats your plumbing as he would his own. He also took the time to explain what he was doing and why. He made sure I understood what the issue was and how to prevent it in the future. H-Town Emergency Plumbers are also waaaaaay more affordable than some of the other bigger companies. I am going to tell any- and everyone who has plumbing needs about my experience with Alex and H-Town Emergency Plumbing. Their level of service and care is unsurpassed!
Curtis P.
Curtis P.
6/21/2017
Sent these guys an email late last night about some leaky plumbing underneath my bathroom sink.  Got a response from them in less than 15 min saying they could be out first thing in the morning.

Alex showed up the next morning and took care of our issue.  We had other plumbing issues that were not all that urgent and got a very reasonable quote so Alex knocked those things out also.  

Was very happy with the work performed.  Will definitely be calling H-town Emergency Plumber again for our next plumbing emergency!
Jen M.
Jen M.
10/14/2017
The handle on our kitchen sink came off completely and we couldn't turn the water on or off.  We were going to replace the faucet ourselves, but the previous owners had welded something underneath the sink and we couldn't get around it.  We called our home warranty company, who assigned a different plumbing company to the problem.  I was unable to contact them and the warranty company said it may take up to 4 days for an appointment.  I realized that my situation wasn't an emergency, but it was pretty urgent as I needed to cook meals and wash dishes.  I cancelled that plumber and prepared to have to wait until at least Monday because it was already mid afternoon on a Friday.

I looked at different companies on Yelp, I decided to give H-Town Emergency a call. I got an immediate response and they could be at my house between 4 and 5 THAT AFTERNOON!

Alex showed up on time, gave a quick assessment and went to work.  Everything was fixed and usable in less than an hour.  He was professional and personable.  

To be honest, I'm not sure what was better....the price or the fact that he could come late on a Friday afternoon with little notice.  I will most definitely use H-Town plumbers again!!
Brokelyn G.
Brokelyn G.
10/05/2019 12:00:00 SA
Just wow.  This was our second time using HTEP to fix our aging AC units.  Just like the first time we called, HTEP was easy to communicate with, they were prompt and on time, their pricing was fair, and were perfectly professional.  What put this trip over the top was the dogged troubleshooting by Dmitry when all of the obvious issues were addressed but the problem still existed.  He didn't give up and eventually found a non-intuitive solution.

The greatest compliment I can offer is that they treated my time like it was their own, they treated my home like it was their own, and they treated my problem like it was their own.

As someone else wrote, HTEP is going in my permanent file.  Their fantastic Yelp ranking is not a mistake -- these guys are the real deal.
Z. W.
Z. W.
01/12/2021 12:00:00 SA
Used their service on Jan 12, 2021. Arrived very promptly. Alex helped fix the clogging issue of the touch-less faucet in our kitchen and explained very well the problem and how to self-fix the issue in the future. And the charging was really reasonable. Highly recommend this outstanding company to everybody who needs plumbing services in this region!
Roxanne C.
Roxanne C.
4/28/2019
I'm a single professional woman who literally knows nothing about plumbing.  I highly recommend Alex with H-Town Emergency Plumber.  He is extremely responsive, knowledgeable and, most importantly, trustworthy.  I didn't know why the downstairs bathroom sinks were draining slowly and rather than charge me for work I didn't need, he carefully explained the design flaws in the sink drain.  He has come out twice to fix minor problems...but I wouldn't have known that.  He explains the issue, only fixes what he needs to, is extremely polite and helpful and does not overcharge....in fact, it's a great value because you only pay for what you need and his work quality is exceptional.
Derek W.
Derek W.
01/03/2020 12:00:00 SA
We have a new tenant moved into our house and found the refrigerator water line does not work for their newly ordered one. A plumber referred by a friend came and could not fix it after spending two hours on it and he charged us $80 trip fee. We were very frustrated, after reading reviews of H-Town plumber, we decided to give it a try.  As the review score indicated, it is an excellent experience in terms of quality of the work and price. Plumber Den is very professional, he solved the problem perfectly!
Bing L.
Bing L.
10/27/2020
Den did a good job fixing a complex leaking issue. He was professional, concentrated and dedicated to the job. Work filed was kept tidy, he also cleaned up after. He worked almost 5 hours non stop with only a trip to get supply in between. Thumb up for Den!
John B.
John B.
3/13/2018
Used these guys after Katrina. As a businessperson, I try to understand the profit motive behind every professional I speak with. Over the years, I found the people who are transparent are trustworthy, and people who won't tell you their motives are generally the people who have got something to hide.

These guys have nothing to hide. They look at the problem thoroughly. They estimate will actually cost, and materials and labor. They tell you how long it'll take, and really mean it. Then, they get the job done. Solidly, not so that it will fall apart after a few months and then you're on the phone all over again while you drain buckets so you don't waterlog your floors.

It's refreshing to see an old-fashioned, no nonsense approach applied for a fair price. I miss the time when more businesses had their attitude.
Joan V.
Joan V.
12/14/2020
Den was very patient answering all of my questions and explaining what he was doing to solve my plumbing problems.  He also told me what to look for to offset future issues.
Martin R.
Martin R.
04/12/2019 12:00:00 SA
If the third time is a charm. Then, these guys are Prince Charming! Two plumbers prior to H-Town Emergency Plumber, could not solve the problem. HTEP were prompt, precise, professional, polite, and at the right price! We could not be more happy with their service! HTEP, are the real McCoy! We highly recommend them! Thanks, HTEP, you solved our plumbing problem!
Naomi L.
Naomi L.
7/19/2021
I reached out to H-Town to get a quote for a job, rather large job. There would be some tunneling needed under my house to put a new sewer line to build a bathroom where there wasn't one. They responded to my message pretty quick but the person that was initially messaging me didn't understand the scope of the job. I informed them it was ok to call me. The person that called, while friendly enough, also didn't understand what I was trying to explain when I said a new sewer line would be needed and tunneling under the house would be needed. Ok... so I told the guy to come out so he could understand. Guess that should have given me pause. There would be a charge for visit that would go towards the final bill if I hired them. Ok. Well when he finally got here and I showed him what I needed THEN the light went off in his head. He immediately seemed way over his head. Kept shaking his head and said he would need to contact someone OUTSIDE the company because HTown  doesn't do the tunneling required. . He said he would get back to me with a quote. When I reached out again the following week, I got some excuse that his boss was on vacation. I don't know how many times I mentioned that a new sewer line would be needed, not replaced and tunneling would be needed. If you can't do the job, just say so. There is no shame in that but don't waste my time and money. FYI, never did get a quote. Thanks.
Lucas T.
Lucas T.
10/28/2020
Very professional service. Knowledgeable and experienced. Wouldn't think twice about hiring again. Great prices!
Yanting W.
Yanting W.
6/24/2019
Our kitchen faucet was broken and needed replacement. I have been trying to schedule with another plumber company but their time slots are not flexible at all. I find H town emergency plumber on yelp and reached out to them Friday night. I got a response very quick and a technician came out Saturday morning. They were very transparent about the price and let me know the possible situation before head. The technician showed up on time, did quality work and were very polite. I would definitely recommend H Town Emergency Plumber to my family and friends.
Mad H.
Mad H.
8/14/2019
These guys work fast and efficiently, definitely very knowledgeable and helped me to understand the issue I was having when initially trying to replace my faucet myself.  

Would 100% use again, thanks guys!
Rob S.
Rob S.
03/07/2018 12:00:00 SA
On time and charged me exactly what they said before coming to the property.  Did work above and beyond what I expected and cleaned up.  

Would highly recommend them.
Peter G.
Peter G.
4/19/2017
I had a broken pipe in my house. Nothing was going out through it. I called this company and this cute Hispanic man with a strange accent showed up.

In no time he diagnosed the issue with my pipe. After fixing my pipe he cleaned up and left the place spotless. I'll definitely call back when I need to get anything else fixed with my pipes in the future. He fixed my pipes real good.
Faye W.
Faye W.
9/29/2020
H-Town responded on a Sunday and said they could schedule something the next day. The next day, I called and talked to the owner. He took some information, gave me a quote, and sent someone within the hour. The tech wore mask, gloves, booties in the house. He told me exactly what the problem was and changed the garbage disposal quite quickly and efficiently. He lay down a drop cloth, so there was no mess. I was impressed. The only downside was that they charge extra for using a credit card (I think he said 4.5%). I paid with a check. I'd definitely call H-Town again.
Bert L.
Bert L.
4/16/2019
Alex at H-Town was prompt, courteous, and thorough. He serviced our tankless water heaters and installed a new isolation valve. 5 star service for sure. My only concern was the 2 1/2% surcharge for credit card transactions. All in all, a positive experience and we will use them again.
Jensen R.
Jensen R.
9/18/2019
H-Town Emergency promptly came out and fixed our master bathroom sinks.  Easily was able to clean it out and unclog our sinks which had been a huge issue.  If you have issues and need someone to fix it quickly and precisely... go to these guys!
Delphine M.
Delphine M.
10/01/2016 12:00:00 SA
Amazing pkumbing service. Alex and Dan did some job at my caffe, fast, clean, very professional service and pure billing system. This guys doing moving and hvac service also.

Highly recommend.
Christine E.
Christine E.
02/12/2019 12:00:00 SA
Our water bill kept going up and up and there was no leak we could see. We called H-town emergency Plumbers and got fast service from knowledgeable, professional, and honest people. It turned out being a quick easy fix that we never saw, but they found it and fixed it at very affordable rates. We will most definitely use them again for all our plumbing needs
Linda T.
Linda T.
10/18/2016
Although Alex was unable to fix my plumbing issues he was really nice and tried to explain the problem he suspects is causing the stoppage at my house and didn't charge me for attempting to fix the problem.

He left feeling pretty bad that he was unable to resolve the plumbing issue but did recommend several other companies he thought might be able to fix the issue. He did prepare me for potential cost but luckily the issue was not that bad ad was resolved by a company he sent me to.

I highly suggest for smaller and easier jobs to use these guys. Really timely and helpful.
Towntastes Mike S.
Towntastes Mike S.
10/07/2018 12:00:00 SA
Alex called.me back same day and came out to my house the next day to fix my leaky outside buried pipe. We felt like we received great service for a very reasonable cost. #Towntastes would recommend Alex and his company to everyone.
K.L C.
K.L C.
10/03/2016 12:00:00 SA
Alex---was fantastic! He came last Thursday to help me figure out the smell that was going on in my bathroom.  He noticed that there was a huge hair clog in the shower and removed it.  He tried to help with my jack and Jill sink drains but because it was a quick call--he didn't have enough time for it--so he came back the following Monday at 8am sharp (because I was out of town for work that weekend). He cleaned out my drain pipes and explained everything to me.  He walked me through the process and made sure I understood what he was going to do before proceeding.  On Friday he did charge me for his work and I still owed him $24----for when he comes back on Monday.  Instead of asking me to pay the $24 he'd just asked for a quick review on yelp (mind you I was going to write one anyways).  

The best thing is, he noticed some boxes in my foyer and asked me multiple times if I needed help to carry it up!!! Not only this, he wore protectors to keep my carpet clean---he went above and beyond what he needed to do as a plumber and he genuinely cares about the quality of his work--which is so rare to find these days.  

Also, very nice and respectful guy! Can't rave enough!!
Eddie S.
Eddie S.
09/08/2016 12:00:00 SA
Alex came in on a short notice, quickly identified the problem, provided a reasonable quote and finished the job to my satisfaction.
He charged exactly what he quoted even though there were unexpected challenges due to rusted piping and even replaced the AC filter for free.
Will definitely call him again in the future.
Kelsey M.
Kelsey M.
5/31/2017
We were beyond happy with our service from H-Town plumbers. They responded almost immediately when we messaged them after hours to schedule a visit for the next day. And when our technician Alex arrived the next morning, he was on time and very polite and professional.

He helped fix our clogged kitchen drainage system, and he did a thorough evaluation of our entire drainage line from our 2nd Floor island kitchen down to the drain catch in our first floor garage. Overall, he was in and out in an hour and a half, and he made sure to keep our kitchen as clean as possible while he worked, and he wore foot covers any time he was inside the house (so A+ for cleanliness!)

I can't say enough how great Alex was! Hopefully we won't need to call a plumber again, but if we ever do, we will definitely call H-Town Emergency Plumbers!
Bev P.
Bev P.
5/31/2018
Alex was sent out to complete a job he had quoted for me a few months ago.  During the process, we had run into a problem, the drain hose for the dishwasher was cut during the process of cutting through a cabinet.  Although we did not have a replacement part readily available, Alex took his time to devise a plan to prevent any leaks during use.  I appreciated his can-do attitude and willingness to complete the job to the best of his ability.
Cecilia N.
Cecilia N.
12/19/2018
Alex is a professional plumber! He always delivers on time and budget, his work is meticulous. Fantastic work ethic and courteous.
Jordan R.
Jordan R.
4/13/2019
Prompt, respectful, and super reasonably priced. They're definitely gonna be our go-to plumbing service from now on.
Lisa M.
Lisa M.
11/03/2018 12:00:00 SA
Excellent service! Alex was on time and a superior plumber. Will definitely hire for next job.
Lisa M.
Lisa M.
4/13/2020
Great service and excellent results! Honest company with fair prices.
Gyles A.
Gyles A.
03/10/2017 12:00:00 SA
H-Town Plumbers Cleaned out kitchen drain that was completely stopped up and fixed an issue with our water heater.

Our kitchen sink literally erupted a few days ago when I ran the garbage disposal, then wouldn't drain. They came out and took the plumbing apart and the pipes were filled with gunk - apparently just build up that can occur over years. He took care of that, then checked our dishwasher which hadn't been cleaning well. We also had an issue this morning where our water heater tank overflow system wouldn't stop running, so he took a look at that and replaced the bad pvc that had just worn out. He also had some good maintenance tips and was just generally helpful. High marks for solving the problems while also being courteous, professional, and good natured.

Ouch! We needed our kitchen back and our hot water heater working. I would call them again.
Krissy H.
Krissy H.
05/02/2018 12:00:00 SA
I hardly ever write reviews, but I really wanted to take the time to make sure Alex gets the credit he deserves.  He quoted a very reasonable price for our tub drain issue.  The job ended up being much harder than expected because of tricky access, but Alex did an excellent job.  He measured very carefully to minimize the amount of sheetrock he had to cut through.  He kept me updated during the whole process and showed me exactly what he was doing.  After he was done fixing everything, he cleaned up and left the place spotless.  And he honored the original quote, even though I know it was more difficult than expected.  I would definitely recommend this company and will be calling them again with any other plumbing problems.
David B.
David B.
5/20/2017
Alex was great to work with. He came to complete my new toilet installations even though I was outside of his normal service area. He was extremely flexible in picking up the replacement toilets I ordered from Home Depot to avoid a huge delivery charge. He was very respectful of my home while completing his work to ensure my home stayed clean.  He took the time to educate me on the process and charged a very reasonable price. Great service and professionalism. Thanks Alex!
Cole C.
Cole C.
03/01/2021 12:00:00 SA
I had a pipe burst in a rental property after the bad winter storm.  I found H-Town on Yelp and reached out to them.  They responded quite quickly, especially considering the massive volume of calls that they were fielding from all around town.  After a few messages, we set an appointment and, on the the night before, Den sent several texts to gather information.  I was impressed by this preparation.  On the day of, Den showed up right on time.  He was absolutely terrific throughout, both personally and professionally.  A burst pipe can be very difficult to find, especially in a four story townhome.  But Den took an analytical approach and ran a number of tests to narrow down the location, all with a great attitude and while explaining his process to me.  Eventually he located the pipe break (a split about 1 inch long and very difficult to see) in an almost impossible-to-reach location in the far corner of the crowded attic.  That didn't stop him.  He crawled in there, squeezing around furnaces and between boards and underneath ductwork, until he had completely disappeared from view.  He was able to cut out the burst section and replace it with a small section of PEX and had all of the needed parts on hand.  He worked in that terribly cramped position for a long time but he was determined and he stayed in there until he got it done.  I was blown away, a lot of guys would have seen that impossible work location and simply said sorry, I can't do it.  But Den got in there and got the job done.  After the fix was complete, we turned the water back on and he thoroughly checked for any additional leaks until he was satisfied that the issue was resolved.  What a success - my water was back on and my tenants could move back into the house, and at a very reasonable price as well!  This resolved a major problem for me.  I am very grateful to Den for a job well done and am extremely happy that I found H-Town.  I would 100% recommend them to anybody and will certainly be a regular customer in the future.
Richard D.
Richard D.
06/08/2019 12:00:00 SA
We had a severe clog in our kitchen sink drain that went deep into the house.  It was a few pounds meat that was accidentally placed into the garbage disposal. After I used an auger twice and industrial strenghth chemical (not going to mention brand), we still had a major clog.  Nothing would go down AT ALL.  Alex from H-Town Emergency Plumber contacted me and put me on the schedule for the next day.  He sent out Dan, one of his employees.  Dan went to work quickly and efficiently.  I am one to watch and learn, and he did not have a problem with that.  He told me step by step what he was doing, the problems that existed, how things could be improved later down the road, and what to check for in the future.  I am extremely pleased with the work, how clean he left everything, and the price.  The price was the price.  I hate it when services say one thing and then add to their price later.  Not this company!  5 stars!
Grace J.
Grace J.
2/27/2020
Best plumber in town! Alex was able to fix it with good quality hard work. The whole team has been very professional and nice to customers. Thanks!!
Alicia M.
Alicia M.
12/18/2019
Had a leaking bathtub and got an appointing within 16 h of requesting! Turns out the entire 40-year-old system behind the shower wall needed to be replaced because it was leaking behind the shower wall-- no BS, definitely needed it, the wood was damp, and it was clearly leaking. Alex was so professional and honest with what was going on. Paid $400 for the labor and $146 for a decent shower replacement, from the time he arrived to when it was fixed and out the door was 4 hrs. Very easy working with him, professional and payment through Zelle was easy and secure. Definitely recommend these guys: honest with what needs to be fixed and don't take you for a ride for what doesn't need fixing.
Khai H.
Khai H.
12/20/2017
Awesome work!  Alex came in professional, knew immediately what to do fixed it and boom, done and out
Jon M.
Jon M.
4/13/2017
Wish I had the opportunity to use their services. The reviews are stellar. I put in a request for bid through Yelp online February 24th and I've yet to hear from them. If you want service, I would not choose the online contact option.
Laura M.
Laura M.
10/30/2017
I inquired through Yelp after seeing so many great reviews and within minutes, they were messaging me saying they could stop by later in the day. My sink was draining very slowly and caused a funny smell. It turned out that my disposal also needed to be replaced. They came back the next day and replaced my disposal very quickly. I'd definetely recommend for anyone needing immediate service, no gimmicks.
Jennifer L.
Jennifer L.
9/22/2017
Great communication. The serviceman did a great job hooking up our washer and gas dryer. The only reason I gave 4 stars was that he didn't check to make sure the hot water line was connected to the hot water inlet on the washer. We washed several loads that needed cold water only before we realized the lines we crossed. We had to redo the washer connection, but it wasn't difficult.
Shawn N.
Shawn N.
11/30/2018
We had a situation where we had no water and would not be able to get service for five days. H-Town was able to help us and get our water working.  I would highly recommend H-Town!
Joi M.
Joi M.
01/06/2018 12:00:00 SA
Old house. Endless possibilities when it comes to plumbing issues so when we needed to call someone, I came to Yelp, read reviews and called H-Town on a Saturday morning. My call was returned within 10 minutes and H-Town (Alex) was at our house 30 minutes later. The 5-star reviews are correct and I wholeheartedly and enthusiastically join other reviewers earned. Honest and efficient, Alex immediately assessed and provided a solution which will get us through until we deal with the larger and much more costlier issue. While the underlying issue requires work beyond Alex's scope, he is assisting us with options that will help keep the cost accessible.

My husband, who's been a commercial woodworker for 30+ years, knows construction/plumbing/electrical-speak so he can smell overcharging a mile away. It takes a lot for us to call for assistance and it takes even more for him to be impressed by a service call. Alex impressed him, especially considering the reasonable price for a Saturday emergency call delivered with top notch service. It's a relief to now have a plumber who we trust and won't hesitate to call at the first sign of sluggish drains or any other plumbing problems.
S M.
S M.
12/18/2017
Very professional. Alex got the job done! Would definately recommend to others who are in need of plumbing services.
Alex R.
Alex R.
1/16/2017
Awesome service! Friendly and very reasonable. Was able to fix it for less than we originally thought - done very quickly and was on time for original estimate appointment and service appointment. Would highly recommend!
Shaggy H.
Shaggy H.
10/08/2017 12:00:00 SA
I put out that I needed a fix and they answered quickly and professionally. Unfortunately the issue had been resolved separately and the services weren't needed but they were courteous and respectful. Should I need a problem solved in the future I already know who I can rely on.
Karen B.
Karen B.
10/18/2019
H-Town gave me a quote through Yelp and actually charged me less than the quote. Technician had some trouble and found a creative solution to fix it. I will definitely use HTown again.
Matthew G.
Matthew G.
03/08/2018 12:00:00 SA
Alex arrived on the arranged day on-time.  He quickly diagnosed the issue and provided a very reasonable quote.  Very friendly and professional service! Performed the job quickly and respectful of the rest of the house. Highly recommend!
Jason M.
Jason M.
1/29/2017
All I wanted was for someone to come out and replace my kitchen faucet.  So many plumbers I spoke to gave me the runaround (one company would not give me a quote, but told me that it would be $70 just to come to my house to give me a quote).  And then I sent this company a request for quote through Yelp.  They were cheaper (by $15) than my next lowest bid.  I set an appointment on a Saturday.   They called and kept me informed of their arrival time.  They were in and out in less than an hour.  Clean, thorough job with no complaints.  I'd hire them again if I needed further services.
Justin F.
Justin F.
1/17/2020
Called them today and they came today. My sink is draining again after he did some troubleshooting that was beyond my skills. He explained everything he was doing and gave me inexpensive options. It felt like a friend came over and just wanted to help. Solid business. 5 stars all day long. I know I'll need more work done down the line and they absolutely earned my future business.
Shelley F.
Shelley F.
11/01/2017 12:00:00 SA
Very professional, outstanding service - I greatly appreciated the use of shoe covers every time he was in the residence. My kitchen sink was fixed in under an hour (using power tools which I definitely don't have myself and would cost a good deal to get) and he also gave my dog lots of love free of charge. Since I am a student, I even got a small discount, which was so very kind. I will definitely call them again if I need another plumbing repair done!
Stephen S.
Stephen S.
10/02/2019 12:00:00 SA
Alex is a real genius. Never has anyone had to do more problem solving than what he did to fix my over 60 year old bath tub faucets from leaking. I was prepared to buy new ones but did not really want to but he was incredibly able to fix them. This was not an easy repair but he persevered and they are still working today!
Lisa J.
Lisa J.
08/09/2018 12:00:00 SA
I called them yesterday but didn't get replies. But it turns out that's because their phone system had some problem. This morning, Alex replied to me and provided me with very helpful information on what I need, I feel H-Town is indeed very devoted to serve every customer and I will definitely come to them next time I need a quality plumber!

Last year, my realtor agent contacted Alex to have a Sewer Camera Inspection, we were very impressed with his knowledge and devotion to work, plus, their price is so reasonable! That's why I always thinks of H-Town whenever we need plumbing work done!

Strongly recommend this company!
Mark D.
Mark D.
5/22/2017
Great initial response time, and exceptional service from Alex.  He even came earlier than originally scheduled as he had a cancellation.  Alex was very respectful of my home, fixed the problem (clogged drain in double-basin bathroom) and explained how to avoid future problems.  I'm glad I called these guys and I'm happy to recommend them to others.
Jennifer G.
Jennifer G.
03/02/2017 12:00:00 SA
Alex came on time even though we are out of his way. He provided quality work. Very honest and charged a fair price. He did an excellent job and I highly recommend him.
Ryan N.
Ryan N.
02/06/2018 12:00:00 SA
I NEVER or seldom write reviews, but Alex with H-Town Emergency Plumber was great! We had a shower emergency this morning. I worked from home to try to get a plumber to come in, but all the plumbers nearby were busy or charging me an arm and a leg. On short notice Alex was able to come by, and he blew the rest of the competition out of the water, no pun intended. Affordable, professional and just down right amazing service!
Ellie A.
Ellie A.
09/06/2016 12:00:00 SA
They were wonderful in being available the same day I called. Alex was very thorough and I would call him again anytime. Thanks for all the help and explaining everything!
Daniel M.
Daniel M.
12/26/2017
We had a clog in our main line that backed up into our shower on the day after Christmas and Alex from H-Town Emergency Plumber was able to come out within an hour to save the day. He was very professional, honest and knowledgeable, and I found the service fee to be very reasonable. Going forward, we will be using H-Town Emergency Plumber for all of our plumbing needs.
Randy G.
Randy G.
02/08/2017 12:00:00 SA
I had a leaky shower faucet and Alex was over in about 30 minutes from my initial call.  He was very friendly, seemed genuine and honest, and even mentioned that he's treating his repair as if it was his own home. The pricing seemed fair compared to what others wanted, so I'd highly recommend and will use again for any future problems.
Annie B.
Annie B.
09/09/2016 12:00:00 SA
We had an emergency drain clog, a kitchen sink leak and a bathroom sink malfunction. Alexi came to fix it very promptly. He did an AMAZING job. This is the best plumbing service I received and I am in my 50s. Alexi went out of his way to tell us not to replace the whole sink, which we were ready to do. It was just a part costing less than $30/- and he showed us what it was on the internet. He would have made so much more money if he replaced the whole sink. This is the first time a plumber looked at my interest, rather than their pocket book. My original plumbing company would have charged me at least $600/- if not more for this job. Alexi did everything for $230/- and did a better job of fixing them. Very professional.  All in all, I am never going back to the plumbers I had before.  H-Town is Impressive
Chuck M.
Chuck M.
10/26/2016
Alex came over right away after hours and fixed the problem. Very friendly, and e planned what the issue was and how to prevent it in the future... highly recommended.
Lauren N.
Lauren N.
4/20/2017
H-Town Plumbers cleared our clogged master bathroom sinks quickly and efficiently.  I believe Alex was our plumber and I cannot say enough nice things about him.  Not only was he on time, he explained everything he was doing.  I did receive a quote before hand and the cost was exactly what I was expecting.  I will definitely use them again. Very trustworthy and reliable.
Heather H.
Heather H.
11/13/2016
Alex was responsive, on time and courteous. He knew was the problem was immediately. He explained everything in detail, offered suggestions to prevent drain blockage again and fixed the problem expediently. I plan to call this company again in the future for plumbing or A/C needs.
Donna D.
Donna D.
5/31/2019
H-Town is now my go to plumber in Houston.  Andrew scheduled me for same day service; Alex was on time, fixed my clogged sink, cleaned up after he was done and charged a fair price.  I'm one happy client!
Boone W.
Boone W.
10/08/2018 12:00:00 SA
He did a great job: showed-up to the appointment on-time with good communication, he fixed my problem quickly and did a high-quality job. I couldn't ask for more.
Raquel B.
Raquel B.
9/26/2018
Alex was great. It was raining and he still was in the backyard working on the problem. He is very knowledgeable and explained everything that he was doing. His fees were very reasonable and he responded to my service call within 15 mins. Will use him for future plumbing problems. Thanks Alex
Amanda p.
Amanda p.
01/10/2017 12:00:00 SA
What an amazing service! Alex was prompt, courteous, and very fast in his repair. He then checked the filters for every faucet in the house.  I will definitely call H-Town Plumbers for any and all needs!
Sandy C.
Sandy C.
09/04/2018 12:00:00 SA
Alex is bar none, the best! He cares about the customer and is fair in his pricing and methodical in his work. He doesn't rush. I've used him twice now and he is MY plumber.
Gilbert T.
Gilbert T.
05/06/2017 12:00:00 SA
Very impressed. I called H town because of the great reviews I read on yelp. So glad I did . Alex came out to 1 of my rental properties in Northside. Tenant was so happy Alex came out and fixed a leaking pipe under the bungalow house. Running water is precious once fixed. He billed me by email and did a great job at a reasonable price. I'm keeping their # in my phone for all my properties. Thanks H-town, my new plumber.
Katie W.
Katie W.
4/29/2017
Alex C did a repair/replacement on a toilet in a property the I manage and did a fabulous job-the price was more than reasonable and his customer service was fantastic. I will definitely use them again and would highly recommend them!
Aubrey D.
Aubrey D.
08/08/2018 12:00:00 SA
I really hoped to have been able to work with H-Town Emergency Plumbing due to all the reviews, but unfortunately I never received a call or message back. I originally found them on Yelp and requested a quote. I messaged back and forth with them on Yelp and the quote I received was actually the lowest I found. I later found out that their phone system had been down and they deeply apologized. Unfortunately I had to get hot water fast so I already had someone else perform the job. It really is too bad because I wanted to work with them. Now that their phone system is back up and working, I would definitely give them another chance if I were to need a plumber. The owner and Alex seem very professional and both extended their apologies to me. I am giving four stars for their professionalism after the fact and initial quick communication.
Stephanie Castro M.
Stephanie Castro M.
3/19/2019
H-Town Emergency Plumbers were great!  They were responsive, timely, and resolved the issue I was having with my water heater, and even caught something that the previous plumber I had look at it missed.  They explained everything clearly, and were just overall really helpful. Highly recommended!
D L.
D L.
12/11/2017 12:00:00 SA
I hardly ever write reviews but the great service that I received today from H-Town Emergency Plumbing compelled me to write one.  It started with great customer service on the phone and a simple text update about arrival.  They arrived on time and started to work.  I appreciated the booties that they wore in my home which is extremely professional and is just going the extra mile.  Their work and service is in my opinion is one of  a good old fashion business that arrives on time, does what they say that they are going to do and clearly state their fees.  It's a company that you can trust and that I will call time and time again.
Alan P.
Alan P.
03/08/2019 12:00:00 SA
Quick response and competent fix. Price is a bit high for an hour's time but plumbing is never cheap. Will use again!
Ruby B.
Ruby B.
5/13/2019
Dan from H-town Plumbing came out on a Saturday. He fixed my problem (leaky toilet) professionally and used the utmost care when coming in and out of the house as well as cleaning up afterwards. He diagnosed the problem, told me how much it would cost before he started the job and completed it in ONE trip. Something other plumbers might have taken several trips to figure out.  I would recommend him to whomever is needing a dependable plumber.
Emily J.
Emily J.
4/23/2017
We have had Alex out twice for our plumbing needs. Our first time we had a large plumbing job that needed to be done. Alex looked at all that needed to be done and came back out the next day. We were not able to be in town when he did the work, we just figured we would check when we got. But with out even asking Alex took pictures of all the work and texted them to us.
Second time I just left the house open for him and showed up when he was getting done.
Alex is extremely honest with great work ethic.
Christian P.
Christian P.
8/30/2018
I have had two different plumbers do work in my townhome and came across H-Town Emergency Plumbing and had them come address a persistent problem that one of the prior plumbers did not fully resolve and charge me a lot more to fix.  H-Town Emergency Plumbing not only fixed the problem, but checked and addressed other adjacent work for at no additional cost. All in all, the service was at a very fair price - they even sat down with me at a table and explained the issue, the recommended maintenance, and gave me other plumbing pointers that I brought up.
Derek L.
Derek L.
8/14/2018
Alex has helped us twice with our tricky AC drain line that clogs up our sink, tub, and caused some leaking in our AC unit. We were able to schedule a service time within 24 hours through Yelp and he was very easy to communicate with. Alex explained to me in detail what was causing the problem and suggested a few steps to manage the issue throughout the year. He's very honest, hardworking, and does a great job - would highly recommend!
David D.
David D.
12/23/2018
Alex and Dan did excellent work. We highly recommend H-Town Emergency Plumbing because of their high quality work and professional presence.
Peggy B.
Peggy B.
12/03/2018 12:00:00 SA
Alex is very friendly and professional.  The work was done promptly and most importantly done for an affordable price.  I will definitely use their services again if I ever need plumbing work.  Thanks for a job well done.
Bryan S.
Bryan S.
6/16/2018
Quick, courteous and affordable! Service took less than an hour to snake upstairs drain. Thanks
Ping H.
Ping H.
02/07/2018 12:00:00 SA
Alex came today to fix the problem that the other plumber messed up the day before.  This is the second time I called H-Town plumbing for help.
Originally I called the plumber named Dale Macpherson, whom my realtor recommended to replace the leaking shower spout in one of the guest bathrooms (because I was unable to reach Alex. His phone number changed.), but Dale sent one of his guys who didn't even have a plumber license.  This guy tried to disassemble the old spout from the wall, but found the internal piece got stuck with the copper pipe, and he used two wrenches to try to separate the pieces, and got the copper pipe twisted and damaged, which made the problem worse.  This guy called his boss Dale, and told me his boss would send another guy who could fix this later, (probably need to cut the copper pipe and weld a new piece before new spout can put on), but the boss Dale never called me to help resolve this situation his guy left with.  
So it left me with no choice to find some other plumber which is Alex at H-Town.  I am very happy with his job.  Alex heated up the pipe before trying to turn and separate the pieces.
I highly recommend H-Town Emergency Plumber!!!  The charge is fair and reasonable too!!  I will continue doing Alex in future and will recommend him to every friend who needs a plumber.  THANK YOU ALEX!  :)
Virginia A.
Virginia A.
10/24/2017
I will use them again. Professional, timely. Thank you for taking care of my toilet problem that my tenant had.
Sweetkiks R.
Sweetkiks R.
07/04/2017 12:00:00 SA
Super impressed with this company!  I had a backed up air conditioning line the night before going out of town... gasp!  I messaged this company at 11:30 PM on Friday night... they had someone at my house by 9:30 am!!  Alex was so professional and did a fantastic job!  He was in and out in 1 hour and the problem was solved!!!
Arturo A.
Arturo A.
10/26/2017
Excellent experience with these guys! Reached out to them to get an outdoor faucet replaced. They responded within an hour and Alex was out there checking it out a few hours later. He personally called me to give me an estimate, and we scheduled the repair for the following day. I'm very happy with the work that was done and the pricing.  Everything went smoothly with H-Town, from the first message to making the payment after the job was done. I'm one of those who really values customer service and professionalism, these guys get it. I will definitely be coming back to them for any future incidents.
Carrie H.
Carrie H.
10/19/2017
Fabulous service. Our master bedroom sinks had become super slow and we were in desperate need of service fast. I asked for an estimate super late the night before. By the morning I had a response and a potential appointment time. By the afternoon my clogged drains were fixed. As I came home, Alex was was on his way to his truck to get the items he needed for repair and had just explained the issue to my husband and as I walked in, he said oh, I can explain what is wrong with your sinks to you if you would like. And he proceeded to explain everything all over again to me about what the issue was and answered all the same questions I asked that I am sure my husband asked as well. Alex was super professional, very friendly and the rate he quoted us was beyond reasonable. I won't use anyone else for any plumbing needs. If you have an issue, Alex is who you want to call. Everyone else will overcharge you and not do nearly as good a job.
Thao P.
Thao P.
4/21/2017
I had a pipe leak in the bathroom ceiling, so I found H-Town Emergency Plumber on Yelp and gave them a call. They were very flexible and fast; when I had to reschedule and asked them to come 1-2 hours sooner, they were able to accommodate that. Alex was the plumber who came to my house; he quickly diagnosed the situation, fixed the situation and cleaned everything up very well before finishing. He was transparent with the cost, which was reasonable, and even provided recommendations for future pipe situations.
Shelby H.
Shelby H.
11/08/2016 12:00:00 SA
Alex was right on the problem in my parents' rental home and on multiple occasions with leaks and back-up toilets, diagnosed and remedied the problem, cleaned up thoroughly, and recommended improvements.  I'd recommend him in any situation.
Caroline B.
Caroline B.
3/27/2017
Alex came to our property today to do a full inspection of the plumbing and camera scope of the pipes. He was prompt, professional, and we would certainly hire him in future for any repairs we might need!
margaret j.
margaret j.
11/07/2016 12:00:00 SA
Alex was fast, efficient, clean and he got the job done by diagnosing and fixing my broken pipe! I highly recommend him!!
Jessica P.
Jessica P.
04/03/2017 12:00:00 SA
We experienced some difficulties with scheduling, but they were quick to fix our appointment and work with our schedule. Once Alex made it out to our house, he was extremely helpful, taught us how to fix our issues again if/when it arises, and was very polite and kind. Would definitely recommend the company and will call them again if we have any future plumbing issues.
LA B.
LA B.
3/14/2017
We had a semi-emergency plumbing issue last week. Our master shower would not turn off. After turning our water off overnight, we called H-Town Plumbing and were able to schedule an appointment for that afternoon. Alex was able to fix our shower issue and went above and beyond to take care of a bigger plumbing issue that came up. He is a hard worker. Highly recommended!
Anna R.
Anna R.
10/02/2018 12:00:00 SA
Alex was AMAZING!  I was put into a situation where the city's sewer system became backed up and therefore backed into my home.  I recently purchased a 100 year old home and therefore had trouble getting the situation resolved.  Outside of resolving my issue, the fact that Alex understood the severity of my issue and the impact on my quality of life was one of the major needs during a time like this.  Having only one restroom and having that bathroom out of commission, it causes issues.  Alex was resolved to figuring out a solution by the most cost effective means.  We anticipated having complications due to the age of the home, but Alex never gave up.  He worked extremely long hours to resolve the situation and kept me educated and updated every step of the way.  Any issues I encounter from now on ... I will call Alex.  The piece of mind to know it is resolve, resolved properly and then shown the work via camera is what I needed.
F M.
F M.
09/04/2016 12:00:00 SA
Plumber came on short notice to fix a leak in my galvanized pipe. He actually replaced the pipe with pictures pipe. Now I have water in my house again and no leaks
Greg G.
Greg G.
09/01/2016 12:00:00 SA
Alex came out to fix our issue and did some great work. He was honest with his pricing, and provided excellent customer service. I would recommend this company without reservation!
Maneesh S.
Maneesh S.
11/01/2016 12:00:00 SA
Great experience! Alex was prompt, polite and thorough. He inspected the problem and explained what he was going to do. He stayed until the issue was resolved and cleaned up after making the fix. I couldn't be happier! I'd recommend Alex anytime.
Chris B.
Chris B.
11/10/2016 12:00:00 SA
Thank you so much for a fantastic job, Alex!!  My powder room bathroom sink looks amazing and it is all thanks to your patience and attention to details.  We used H-town to replace an existing bathroom faucet with one I provided.  I searched high and low to find the same style faucet and was so excited to replace our leaky old one.  What should have been a straight forward job turned into a game of what did the manufacturer mess up next?  Turns out the kit I provided Alex included two supply lines--one had threading and the other one didn't.  Oops.  Alex had a great attitude and told me he would run up to Lowe's to buy a new one.  He was back within 20 minutes and went right back to work.  Just as Alex thought the job was done, it turned out the manufacturer reversed the faucet labels so the cold was labeled hot and vice versa.  After detecting the flaw, Alex showed me what was wrong and then went straight to correcting the manufacturers mistake.  Great job, Alex!!

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