Best Phone Repair in Phoenix AZ

I called about a loose front doorknob but it turned out that my deadbolts weren't working properly either. The locksmith fixed the problem on all four doors quickly and efficiently. He was friendly and professional, and I feel 100% more secure in my home. Not only was the service great but the price was incredibly reasonable. I'm very happy with results!

Another glowing review -- and satisfied customer. Initial response and estimate was fast, scheduling easy and convenient. My original request was for a keypad deadbolt installation, but I ended up needing a second lock installed and two locks re-keyed -- no problem. Friendly, gracious service. I'm sure I'll use Sutton again, and enthusiastically recommend them.

I called Scottsdale locksmiththing this morning at around 9:10 AM because my staff were unable to open the safe. Therefore, they were unable to open any doors in our office.  All of our keys and money is kept in a safe.

Joe arrived by 9:40 AM and was able to open or safe with our emergency key and make additional copies of all our keys. I can't believe how fast and quick they were able to solve our issue prior to our patients and arriving in our office.

Lazy office manager. Didn't want to take 30 seconds of her time to verify a Do Not Copy key was ok to copy. Not worth doing business with that kind of attitude.

I just wanted to update and share a frustrating situation that was handled professionally and ethically. To many times consumers get taken advantage of. This owner got it right and hit a home run.
I am sure these technicians are very good at their job. The technician I dealt with and the gentleman on the phone were very polite. I had an issue with the digital lock on my gun safe. I called them to come out and get in to the safe. They dispatched someone pretty fast. I was actually able to get in the safe immediately after I got off the phone with them. I called them back immediately and notified them I was able to get in the safe. I requested they come out and change the lock and the key pad to avoid any future issues. The gentleman showed up removed 4 screws and stated he had the wrong mechanism. He stated he would find the part and call me to install it. He also charged me $65.00 for the service call under the premise that I would not be charged this again when they returned to install the new mechanism. Three days or so went by and no body called. I called and spoke to a gentleman and he stated they were unable to find the part. I explained my frustrations about being charged for absolutely no work. He said he would call me back in a day or so. He did not. I called him today. Once again he stated they could not get in touch with the manufacturer. He said they would not refund me the $65.00 service call fee. I explained they did not "service" anything. He stated they were not charging me to try and find the mechanism or the leg work as he called it. This in my opinion is very poor business ethic. Their employee who had the make model and serial number for my safe showed up with the wrong part. Absolutely no work was done. Had they have followed thru on any of the original agreement I would happily pay them. They did not. This practice right here would not fly in my line of work. Dishonest to say the least.
     After posting this I was immediately contacted by the owner. After a very pleasant conversation he offered to refund the money. This is customer service right here. He assured me this is not how they do business.