Best Pool Coping in Phoenix AZ

I shouldn't even give 1 star.  I had an appointment from 8-12 today.  Never got a phone call or anything.  At 12:00 I called and the owner was so rude and he wanted to come out tomorrow.  I asked if he could bring color samples he said no, it's just sheets of paper.  He said we give quotes over the phone.  He obviously didn't want to come out here.  He said I DON'T NEED YOU AND HUNG UP.  Are you kidding me.  IN MY LIFE I HAVE NEVER DEALT WITH SUCH AN UNPROFESSIONAL COMPANY IN MY LIFE.

Very knowledgeable and kind! They really took time to help me understand what was necessary, and I did not feel like they were overcharging for anything.

My wife and I decided it was time to have our pool deck resurfaced, (approximately 600 sq ft deck), so we solicited bids from 5 different local companies, including the  pool manufacturer who originally installed the pool in 1979. (See my separate review for that  company). From moment we first contacted Daniel Baeza with Copper Sky Concrete, he was completely attentive and engaged with us as we outlined the project work scope.

Of the 5 bids, three of them were very competitive, as they were literally within dollars of each other, had similar timeframes on the project completion time, and all offered a 2 year warranty on the pool deck resurface. But my wife and I both agreed that we should go with Copper Sky for the job.

Daniel was very attentive to my follow up questions, as I contacted him several times during the selection process, as well as in preparation for the commencement, starting, during, and after completion of the project. I can't say enough about his genuine consideration and professionalism that he displayed to us.

The work was started exactly on time, and was actually completed a day ahead of schedule. (We were told 3-4 days and the work was actually completed in 2 days, with the crew returning on the morning of the 3rd day to remove the protective cover from the pool and clean-up the entire work area).

The quality of the pool deck resurfacing was all that we could have asked for, and we are very pleased with the product. I would highly recommend Daniel Baeza and Copper Sky Concrete for your pool deck resurfacing project, or any other project that this company contracts to do for you. (Be sure and tell them you read my review on Yelp!)

Thank you Daniel Baeza!

At first they were great. But the last two months not dependable. We found plastic bags in both filters and alot of algae because they haven't shown up for three weeks!

No need to use these guys they're so busy they couldn't even give me a quote on replacingmy pool pumps filter heater and redoing the water line tile. They must be doing so well now you don't have to give them any more business. Don't call them it's a waste of your time

Fantastic customer service! Very prompt and thorough. I highly recommend smart pools for new builds, repairs, and weekly service! They actually care about when customers.

Chris and his team did an amazing job on our PebbleTec repair. Quality work, excellent communication and reasonable prices!  Highly recommend these guys!!

I purchased my home November 2021 and Sonoran newly remodeled/resurfaced the pool before I purchased it. Within a month of owning the home a pool leak was discovered coming from the pool light, and skimmer throat seal. I contacted Sonoran Water Custom Pools and Spa and was told because I am a new owner that the warranty is not transferrable. I thought to myself okay that's weird that they don't stand behind their service. So I went ahead and spent over $1000 to drain the pool and fix the leaks. Additionally it was recommended that I fix the foundation bellow my pool pump because the pump was placed over unstable ground.
Now 5 months later another water leak is discovered. This time the tile is found to be cracked leading to the pool steps. Why is the pool that is newly resurfaced already having cracks in the tile and pebble tec? Both my leak detection professional and pool maintenance person were surprised that this is happening so soon after the pool was resurfaced. The only logical answer as to why is that the pool company didn't fix all the problems under and around the pool before it was resurfaced.
I have reached out the Sonoran about these problems and haven't received a call back. If they are a reputable pool company they should care about the quality of their work and stand behind their services. I am afraid what other leaks and cracks this pool will have in the future because in less than 6 months I have had 3 sources of leaks. I do not recommend anyone uses this company until they start taking responsability for the services they provide.