Kangaroo Pools

They replaced our waterline pool tile.  It looks great and they were very responsive and professional.

Very knowledgeable and kind! They really took time to help me understand what was necessary, and I did not feel like they were overcharging for anything.

Friendly staff and easy to get set up. Technician is also friendly, shows up as scheduled, and keeps the pool clean!

Hired Kangaroo Pools to install pool automation system. The process was not the greatest experience but it was not the worse either. To start, communication was in question as getting a hold of them is hard and the return time expect 24 to 48 hours even if they just called you or emailed you 1 minute before. After communication issues, I still decided to go with them and have them complete the work. They ask you to send photos of the system and give you a quote. They then give you a recommendation of what you need which is great. After a little back and forth my wife and I settle on what system to go with. At this time I am asking questions and making comments of what I need for my system and making sure the estimate includes everything and is within our budget. I told them we needed 3 actuators and they told me no you need 2. I repeated and told them again I need 3 based on my system and based off what was told to me by the pool builder. They said two will work and you will not encounter any surprises cost. I agreed and sent payment to get scheduled. You would think they would call and let you know a date and time if when is good for the customer? Not in this situation, I got a call from the installer saying he was on his way and will be there in 30 minutes. Luckily we were able to get the dogs locked up and let him work that day. A good thing Vanessa did was call and leave a message apologizing for what happened. I appreciated that taking accountability. So that was great. They installed the system and to my surprise I get hit with $120 charge for electrical whip which I could have ordered online $25 if they needed that and I still have wires going all over the place. But the kicker was the installer telling me we were good to go. Had he tested all the stuff he installed he would have realized it was not working correcting. Needed to get that 3rd actuator that they said we didn't needed. Another $250 and they charged me an install fee at that. But said they normally would charge $120 but charged $40 because of the situation. The situation that could have been avoided. Needless to say I feel nickeled and dime and it left a sour taste in my mouth. One thing I can say is they are very friendly and easy to work with for the most part. They try and fix the issues when they come up but could have all be avoided. I'm not made about paying for the service or equipment. I am upset because I was not told these prices up front which went over our intended budget. I'm also frustrated at the fact they charged be $120 for electrical whip that cost $22 on Amazon or Home Depot and tried to sale me on the face they normally charge $75 per for it. But even with that the $40 charge for the extra labor really pissed me off the most. I spent a lot of money for this system and to have this many issues with communication and service you would have thought it would have been. Hey sir we know it's been a rough go. We are just going to charge you for the parts.

No hard feelings the system is working. My wife and I hide all the cords that they left exposed. So from that stand point we are happy. No trying to bash. This company just giving an honest experience and you mark your choice. I do truly think they are a company that is trying to be great and just fell short for me but over all not a horrible experience.

I hired kangaroo pools to change the sand in my sand filter. The price is competitive and Miguel showed up on time and changed the sand in a timely manner. The work is professionally done and now my pool is as clear as the one in swim schools because of the more efficient filtration.

Will definitely come back for more services in the future.

Our technician Enrique has been excellent.
He is very reliable and personable. I'd recommend this company and specifically Enrique to anyone.

We moved to N Scottsdale about 7 years ago and maintained the pool service company of the previous homeowner.  Unfortunately, due to inconsistent service, it became necessary to find a new service provider.  As I spent my entire carrier servicing customers, over multiple states, utilizing contract labor I have become a little leery when dealing with a new contractor.   However, this is one instance when my apprehension was not justified!  From my first contact with Vanessa to my communication with Barbara this has been a great relationship.  Service is spot on and always timely.  Recently, we had the pool drained and the tile cleaned of stubborn calcium deposits.  The crew did an excellent job and communication during the process was excellent.  This is a company I highly recommend: professionalism and quality at the highest level.    Brian P.

Honest and communicative. Responded very quickly. Will hire them for all maintenance needs.

We noticed a problem with our pool water on a recent holiday morning. We were expecting guests later in the day so we left a message for this Kangaroo Pools and were serviced within the hour. They are very attentive to concerns and go above and beyond to make things right. I highly recommend.

ENG: A very responsible pool company capable of solving any problem with your spa, pool, fountain and even willing to do extra work on your patio.  The owner is very friendly and has taken care of having a great friendly and professional team with him, in the office and in practice with the technicians.

SPANISH: Una compañía de piscina muy responsable y capaces de resolver cualquier problema con tu spa, piscina, fuente e inclusive dispuestos a hacer trabajos extras en tu patio. El dueño es muy amable y se ha encargado de tener con él un gran equipo amable y profesional, en la oficina y en la práctica con los técnicos.

Used them for years and I am an out out of state Landloard but treat the rental like a home.  I feel they treat their work the same way, business but personal.  Kangaroo staff are great communicators, workers are reliable and do a good job, as well as prices are fair.  I like their email weekly reports with readings and pics.  Those pics for an of state landlord are priceless.  Thanks Kangaroo and I would recommend you to anyone.  Keep up the good work!

Kangaroo Pools performed waterline calcium removal for me one year ago.  The job was completed beautifully and we were 100% satisfied with the quality of the work, but holy smokes are these guys expensive! The pool was remodeled less than two years ago, so the calcium waterline problem wasn't very bad, but that didn't stop Kangaroo from charging me $350 for 120 feet of tile cleaning. So, this year I went to Harbor Freight, bought a soda blaster for $109 and a 50-pound bag of sodium bicarb for $40. Now I'm now able to get the exact same results at a fraction of the cost.  The attached photos are the job I was able to achieve on my own. You really don't need to pay for waterline calcium cleanup. I had no idea how easy it is to remove the waterline calcium.

Vince installed travertine tile over our existing cool deck and a pool heater.  HIs price was very competitive, and the work was done well and promptly.  Would highly recommend.

If you live out in the foothills of Scottsdale you need to use these guys
They let you know exactly when and how much was put into pool, they give you a read out of your pools chemicals .....not only that both Vanessa and Vince are really awesome people to work with. I've had some really bad pool folks before so i was really scared to hve another bad experience......much to my surprise I feel like we might just have gotten lucky...

Excellent service!  They have been 100% responsive to all our pool issues and repair work.  They also have an excellent paperless payment system!

I reached out to Kangaroo Pools for a few issues with the pool at a home I recently purchased. Vince was able to take care of multiple problems in a timely manner. The price was very fair & communication was flawless

Fantastic company to work with...Thank you!

We recently bought a home in Scottsdale, and we've never had a pool/spa before. Our realtor recommended Kangaroo Pools. From the very first phone call, they have been wonderful! Great communication, lots of info about service options and pricing, very pleasant to deal with. They replaced the old pool heater and pad, and did a beautiful job. Now that we've had 2 months of service and billing, I'm still a happy customer. We had issues with the hot tub, so I called Vanessa. She's so pleasant and helpful. Vince came out the same day, and fixed the problem and explained everything. Such nice people. Their technician does a great job every visit, and sends an email when finished about his service and all the pool stats. Couldn't be happier with Kangaroo Pools!

We had contracted with Kangaroo Pools 4 years ago to install a Bionizer System on our brand new pool. The Bionizer is an Australian product and we were told by the salesman (Laurence) that the system was maintenance free and had hundreds of installations on commercial and residential pools.  Vince from Kangaroo Pools introduced himself as the Bionizer support for the greater Phoenix area and a seasoned professional. We had the system installed. It relies on copper interacting with the water to sanitize the pool without the need for chlorine. Immediately form the start of the system a trail of stains immersed from every water inlet into our pool and stained the fresh new pool plaster. We had to partially drain the pool and Vic e came out to acid was the fresh plaster and thought the stains were minimized they were still present. We allowed this as it was minimally visible. Another concern with the copper was it began to stain the stainless steel rings around the LED Pool lights. Within weeks, very gradually at first we began to notice marks on the pool floor. Thinking maybe this was a result of the pool cleaner we just accepted it. Vic en was contacted over these years to replace Copper cells, and adjust the system as needed. Progressively the staining got worse. We had the pool completely drained last month after Vince removed the Copper cell and we had the pool acid washed. All the while we had been in contact with Bionizer in Australia. My wife spoke with the owner of the company and he insisted that he stands by the product and it works. We voiced our concern to him that Vince was charging us for every service call for what clearly was a poor installation form the beginning and the product was staining our pool. We had three other pool service companies look at the pool and they all said they had never seen a pool stained so much form metal staining due to the copper cell not functioning correctly. Having drained the pool and acid washed it at our expense we asked Bionizer to have Kangaroo Pools (the only support in AZ for them btw) come out and correct part of the Bionizer system that was failing called the Eco Oxydizer. We voiced our concerns asking that they take care  of it or return our money. Shortly after that we received an email form Kangaroo Pools that they could no longer support or service our pool. So now no support at all in all of AZ, the company is based out of Australia and we are out the original $3,200.00 we paid for the system and installation not to mention the cost of repairs we have incurred for a system poorly installed that doesn't work. SO if possible I would stay clear of Bionizer and know if Kangaroo Pools installs a system for you they will cut and run if they know they cant get any more cash out of you.

I can't say enough good things about Kangaroo Pools and their entire staff. Over the years they have always responded to any issues or repairs in a timely manner.  Unlike other pool services I had in the past, the team at Kangaroo Pools took the time to understand my rather difficult pool and spa systems. Vince, Vanessa and everyone in the company have kept my pool looking great and all systems working as they should. Their prices are very fair. I have never felt as if I was overcharged for anything. They have consistently gone above and beyond in everything they have done to keep my pool, spa and water feature running perfectly. At times they have even suggested economical alternatives to take care of issues. The peace of mind knowing that everything is taken care of in a cost effective manner by true professionals who take pride in their work is priceless!

We have used Kangaroo Pools for 2 years now and we are extremely happy with them. After firing two pool maintenance companies, I was referred to kangaroo pools. They have kept our pool and spa in perfect condition! They are very reliable and get the job done. They take the time to explain any repairs that you might need. I highly recommend this company.

I thought I had a leak with my pool leveler. I was under a quick time deadline and called Vince and he squeezed me in same day. there wasn't a leak with the leveler, so he did a few more tests. The problem wasn't anything he could fix so he recommended a company that could. He was very informative throughout. Vince didn't charge me for all he did. I would highly recommend him

We kept the previous owners pool service (Kangaroo) when we bought our home in 2019.  We have been extremely happy with the service they provide and they are very reasonably priced for service and repairs.  I would highly reccomend them to anyone.

Kangaroo pools have been doing my pool service/repaid for 2 years now and they are amazing! Always on time, reliable and most of all honest and good human beings. Highly recommend them.

Vincent provided start up services for our pool we just had built. He came out twice in 2 days as the process to establish the ability to control the pool through an app took some time. There were updates needed and calls to Pentair support. He remained patient. He had set up pools prior so knew his way around the Pentair app. We'll be using his weekly pool service. Will review it later. Start up fee was $250. Added chems to our pool, provided chlorine floater and installed 2 bubblers.  Will convert to Salt Water system in 30 days, so he's treating it like a chlorine system until then. I recommend Vincent for start up services.

Very happy with the pool resurfacing Vince and his crew did! We have a fiberglass pool and got some crazy quotes, and Vince's quote was by far the best. And they did an incredible job. Thank you!

Vince and his team did an amazing job on our pool remodel. We got three quotes that were all pretty close, but theirs was the best. We were getting our house ready to put on the market and needed things done quickly. From the time I requested the quote to everything being completely done was less than two weeks!! Part of the tile was redone, the surface was redone with pebbletec, and they removed calcium from the remaining tile. Everything turned out great. We highly recommend Vince and Venessa! They were extremely responsive and wonderful to work with.

Vincent is the best.  He installed our pool automation system and then worked with us closely to train us on the new system.  He was incredibly responsive. He kept us fully informed on the progress of the installation and weeks after the system was up and running, he rushed to our home to fix a problem our guests had created. I recommend Vincent highly.

Vince and Vanessa are amazing at pool care and maintenance! Our pool as it started warming up, took a hard turn for the worse and just looked horrible and of course right before the weekend with company coming over.  Within two days, the cloudiness issue disappeared, the algae was gone and with water is sparkling once again.  I can't say enough about this company.   Great people, great Australian accents AND they know pools!

I am beyond happy with  Kangaroo Pools. Vince did an amazing job. He is well priced, honest, and did a fantastic job.  Vince patched up the pebble tech in the pool, as well as fixed our pool lighting.  He is easy to work with, extremely professional, and thorough with his work.  I highly recommend giving him a call for your pool needs.

They knew I was an absentee owner and still they did A+ service.  Our sales realtor spoke highly of the comments other realtors and buys made about the fantastic condition of our pool.