If Arizona can only contribute one natural wonder to the list of world wonders, I feel the awe inspiring Grand Canyon, in all its glory, should be removed, and Tony and his team at Budget Pool deserves to take its spot.
Our old 1970s pool was bad. Really, really bad. It was a mosquito cesspool. The surface was cracked. A skimmer and auto filler wasn't working. The dogs were using it as a toilet. The equipment was ancient and broken and energy inefficient. It was ugly and the pool line tiles were BLUE and YELLOW. The decking was falling apart and oddly shaped. Our situation could not have been worse. We just pulled the curtains shut and pretended the pool didn't exist for six years.
We had around ten companies come out to give us bids, and the results were all over board. I began to wonder if there was *any* trustworthy company out there that could do the job at a fair price. Some companies would charge the cost of a house to repair our pool, ultimately leaving us with the same ugly pool we already had, but functioning; others seemed to have no clue as to how to repair it; others have yet to even get back with us, and in that time frame, Tony has already completed the entire project!
This was our experience with Tony:
-I saw his many five star reviews, and noticed their consistency. I felt good about having him out to give a bid (even though my husband was getting increasingly annoyed and losing faith at my lack of decision making after having ten companies out. He is now ecstatic I held out for Tony).
-Whereas we had to wait many days for most companies to send out an estimator, Tony responded the *same day*. He said he'd be there at 2:30. At 2:29, we heard him at our doorstep. At the strike of 2:30, he rang our doorbell. Talk about on time!
-Whereas most companies took a considerable amount of time assessing, scratching their heads, and trying to up sell or talk us out of our dreams entirely, Tony took about three minutes. He listened to what we wanted, saw the vision, and advised yes--he could make it all happen. In fact, he made us a promise: I will turn your jungle into a palatial resort. Tony kept his promise.
-Whereas most companies waited weeks to send a bid (many forgot to send a bid altogether), Tony had a precise, itemized bid the following morning.
-The bid he sent us was the most fair and reasonable bid we received, and allowed us to include all of our dream additions to our pool. Other companies told us in order to get such a fair price, we'd have to lower our expectations significantly. Another company, for the exact same project, sent a quote $10,000 higher.
-When we shook on the deal, and I handed Tony half the money up front, it was not more than one minute later that a crew was at our door, ready to begin.
-Whereas most companies would take months to complete their projects, Tony advised he could be done in four weeks. Two weeks later, we had a completed pool.
-Whereas other companies advised us of doomsday scenarios and all the costly pitfalls they may run into, Tony remained positive with a can do attitude. He worked hard to resolve issues quickly and made no excuses.
-When there was one minor communication issue, Tony owned up to it, took full responsibility, and immediately resolved it. That shows *character*.
-I spent several days of my life watching Tony's crew, mesmerized by their exacting standards, checking every square inch of decking with a level. I am a perfectionist, and they exceeded my standards.
-They kept their work area clean.
-They worked until sundown. They worked weekends.They worked so hard!
-Any question I had, Tony was responsive.
-Tony understands service. He's nice. He's kind. He's humble. He's funny. He's hard working. He takes care of both his customers and his team. He's all business. He's got a good thing going on!
-The last thing Tony cared about was money. What he cared about most, was that we were happy with his work. The bid remained consistent with what was originally agreed upon, and I feel we got value for our money.
-Tony is licensed, bonded, insured and offers a 5 year warranty. He takes pride in his work. He's working more than a dozen jobs at a time, but makes you feel like you're his one and only.
-And most importantly, as promised, Tony and his team turned our nightmarish eyesore jungle into the most gorgeous palatial resort. We feel like we are living at the Phoenician now. What was once our biggest headache is now our favorite spot on our property. A relaxing, beautiful oasis reprieve. The kids and us love it so much, we are swimming in February!
Thank you, Tony. Thank you, thank you, thank you for making our dreams come true! You have been a blessing to our family. We possessively did not want to share your information with anybody, because we wanted to keep you all to ourselves. But now that our pool is complete, we are ready to share our best kept secret (you) with the world :-)