Best Filter Cleaning And Replacement in Phoenix AZ

its almost a year and still pool not done, now there is not much left and now the holidays are coming. Oh well I would say don't expect much with this company. i'm sure now that i posted something someone will call. My husband and i were told this would not take a year, well its almost a year, and they got their money for what they have done so far, so i guess that means the customer can just wait. just very disappointed, I would say look for a different builder, that might have more workers and better communication. They are very nice people, but as far as communication, not so great, but hey they got their money, I'm sure when it comes time and I have to pay they will want all their money really fast, to bad I can't put them on the back burner. oh well.

I can't say enough good things about Kangaroo Pools and their entire staff. Over the years they have always responded to any issues or repairs in a timely manner.  Unlike other pool services I had in the past, the team at Kangaroo Pools took the time to understand my rather difficult pool and spa systems. Vince, Vanessa and everyone in the company have kept my pool looking great and all systems working as they should. Their prices are very fair. I have never felt as if I was overcharged for anything. They have consistently gone above and beyond in everything they have done to keep my pool, spa and water feature running perfectly. At times they have even suggested economical alternatives to take care of issues. The peace of mind knowing that everything is taken care of in a cost effective manner by true professionals who take pride in their work is priceless!

I can now sleep through the night without worry that my kitchen was going to flood. Trysten was quick to respond, had no silly fees and was very flexible to work with. He was here within a couple hours of first contact. Brought in his case of tools and got to work. quick, clean, polite and respectful. Very happy with his services!

Great service! Owner comes out quickly to provide estimates and service quotes. This company resurfaced my pool deck with excellent results.

When we knew we were going to build a pool, we got 4 quotes (wanted more but some company's didn't call us back....). Randy returned my call, agreed to meet at the house to give me a quote. He was the only one who called the day of the appointment to confirm (a professional detail nobody else performed). In honesty, his was the most expensive quote...yet....he also seemed the most professional. His contract is all inclusive: if a price goes up, you don't pay the increase. Once the contract is signed that is all you pay. From the time we signed our contract to the time the equipment was purchased the price went up $7K - we didn't pay another penny!

The quality of the work is terrific. The communication is the best. Randy (the owner) or Matt (Randy's assistant) show up to the site any time there's a sub contractor. I think the thing that really separates Desert Art Pools from other pool builders is that they build every pool as though they are building it for family!

While the pool isn't finished....we are days (maybe weeks) ahead of schedule. Let me ask you this, who do you know that is any days ahead of schedule in this post covid Summer of 2021? Neighbor across the street is months behind (he went with a company that didn't even call us back). Same neighbor has been uncharged thousands of dollars for unexpected work. With Desert Arts, if there's an unexpected expense....Desert Arts has it included -- no surprise contracting!

If you want a team that shows up, does the job, tries to do the job as quickly as possible, treats you like you are family and not just a check....I really do suggest you go with Desert Arts.  

We will continue to use them post pool build as our pool service people.

Had Chris out to get an estimate on a full pool remodel and initially had high hopes. Weeks went by with no update on where he was at. I had to follow up with him and he said he finished the numbers and would get back to me (which he never did). I followed up multiple times after that and he ignored all texts. Terrible communication and a poor way to treat potential customers.

I purchased my home November 2021 and Sonoran newly remodeled/resurfaced the pool before I purchased it. Within a month of owning the home a pool leak was discovered coming from the pool light, and skimmer throat seal. I contacted Sonoran Water Custom Pools and Spa and was told because I am a new owner that the warranty is not transferrable. I thought to myself okay that's weird that they don't stand behind their service. So I went ahead and spent over $1000 to drain the pool and fix the leaks. Additionally it was recommended that I fix the foundation bellow my pool pump because the pump was placed over unstable ground.
Now 5 months later another water leak is discovered. This time the tile is found to be cracked leading to the pool steps. Why is the pool that is newly resurfaced already having cracks in the tile and pebble tec? Both my leak detection professional and pool maintenance person were surprised that this is happening so soon after the pool was resurfaced. The only logical answer as to why is that the pool company didn't fix all the problems under and around the pool before it was resurfaced.
I have reached out the Sonoran about these problems and haven't received a call back. If they are a reputable pool company they should care about the quality of their work and stand behind their services. I am afraid what other leaks and cracks this pool will have in the future because in less than 6 months I have had 3 sources of leaks. I do not recommend anyone uses this company until they start taking responsability for the services they provide.

BEWARE: I hired David with Mohave Leveling to level an addition on my mobile home and add additional supports underneath. He requested a deposit of 20% for materials which is always a risk but I proceeded and sent the deposit. Once he received  the deposit He immediately disappeared, would not respond to countless calls and texts. At the time of this review he has still not responded or made it right, if he does I will edit this review