Best Grout Refinishing in Phoenix AZ

Great company with high ethics and workmanship.  We have used them twice for our home and recommended them to others - always performs as expected!

Alex and his team recently finished tiling our guest bath and kitchen backsplash. I highly recommend using them for your next tiling and remodeling project. Alex gave us great input and communicated next steps putting us at ease. We loved the end result and hope to have him complete more projects in the future.

The tile and plumbing job for a remodeled bathroom was completed with precise attention to detail. The prep, and installation of both floor and wall tile were professionally completed. The project remodel looks like the way it should be, Brand New. Wonderful service, and came to work in a timely manner as promised.

We had a miscommunication with our flooring company and got white grout with our wood-style title.  To make wood-style tile look like a hardwood floor, you need grout that matches the tile's color.  Brian from Sir Grout gave me a very reasonable quote to recolor all 1,500 sf of the grout.  They moved all the furniture, scrubbed the tile clean, and put everything back.  After they left, I found two closet floors that were missed, and they came back within a few days and got those too.  I would use Sir Grout in the future!  And will continue to keep my tile looking great!

Be aware of the owner, Emil Bortis!  He will promise and say anything to get your work, and then he will deny his commitments, cash your check earlier than when he says and he will not finish the job.  On top of that he will insult you by saying "you must have me confused with some other company, I never said that".  He came over twice and texted me pictures of his work and the process they go through to clean tiles, grout, seal and finish.  He seemed like a nice person and made me and my husband feel comfortable in having him and his company come over to do the work at the level we expected.   We asked to have all our tiles inside/outside, bathrooms, counter tops cleaned, sealed and repair all of our grout.  My house is a custom home that less than 10 years old.  Boy were we wrong, this was the worst home improvement vendor we have ever worked with and we were duped in a big way!  He asked for 50% payment up front but he said he'd cash the check after the work was done on the first day.  He cashed the check that morning before anything was done!
Emil estimated work would take 2-3 days to complete, but he was magically done in less than 8 hours.  He had one old rotary floor cleaner, and no other equipment, and was in a rush to finish.  He claimed to have an industrial vacuum that would suck up all kinds of grimy dirt and water, there was no such device!  He came with two other guys in a minivan with small mop bucket, (I use a larger bucket for everyday mopping at home), floor machine and few cheap cleaning supplies all from Home Depot.  One person was being trained and other one was supposed to do the pool all day scrubbing, cleaning and sealing the tiles.  He was done in less than an hour and the tiles looked the same, all he did was scrape off the calcium.  They started working our outside tiles by adding a little sealing solution (less than a cup) to a bucket of water and dumping the water all over.  My tiles had a ton of sand, dirt, flowers and leaves all over it.  Emil started using the floor machine on it and the trainee used a mop right after on it.  It was filthy dirty, but didn't bother changing water even though I told them to do so.  Who doesn't clean and mop an area before sealing it? Emil Bortis' from ER Grout and Tile restoration, that's who!  This was entirely an amateur job from someone who only wanted to steal our money.
He was supposed to fix our grout where there was discoloration from high traffic, cracks and areas with missing grout.  He ended up filling just a few areas with a grout that wasn't even a close match, and said that's the best he could do and that it was a color that we picked!  I think not, I'm not in the grout color picking business.  Notice all of the pictures that show where he skipped fixing the grout, filling gaps/cracks, and the tiles look no better than before he did his work.  If anyone wants more proof or pictures, contact me.
He used cheap consumer products, did not clean, scrub, buff or seal the tiles to make them look as good as he mentioned to us in person and in his texts.  He cut corners in products, labor, service and time.  He left my floors dusty and dirty, with all my furniture all over the place, didn't bother putting anything back as he promised he would.  See the attached pictures which show the state of our home after he abruptly left when we asked him to get the job done right.

These people are GREAT ... I had them out to my house here in Scottsdale on 10-14-2019 ... They did an incredible job on my travertine flooring and believe it or not, for HALF the price of the lowest quote I could get anywhere else.  I put off doing my floors for years, because I couldn't find anyone I could trust.  I will be having my floors done every 18 months now that I have found them ... Legit review ... 5 Stars, don't even bother with anyone else.

Honestly, these are great people to do business with.

Thank U ... Thank U ... Thank U

5 Stars

Read my other reviews ... I can be brutal if I get screwed.  I can also give 5 stars with the best of them when I luck into finding people that are great.  Rare in Arizona to find folks this good.

Rob and his assistant came out on fairly short notice and did an amazing job in cleaning our carpets. They made sure that all the corners of the furniture and the walls were covered so there wasn't any damage by the hose, although they were still very careful with everything. The carpets looked great! He got out so much soap and residue that was left after the previous carpet cleaning by another company. Great price, great service, great results. Would definitely use him again. Thank you!

We recently used Floor Coverings International Chandler-Gilbert to install LVP throughout our house.  Let me start with the negatives.  1) They do not have a showroom.  I might be old fashioned, but at first I was looking for a store to go into.  I will say, after having them out and seeing the  products in my own lighting was helpful.   I grew to really like this part of the service 2) They were not the least expensive.  They were 15%-20% higher than two of my bids but less than the highest bid.  3) This might be nit picky, but the first day of installation they were 30 minutes early.  This irritated me a bit.  A girl has to put on her face.  

The reason I put 5 stars is the  installation.  The product and workmanship look fantastic.  The new baseboards they installed finishes everything off nicely.  The installers were polite and very professional.  They cleaned up, moved furniture and reset the toilets.  The owner Debra was on top of the project, interacting with me and handling any of my small OCD issues.  I had spoken to a reference prior to selecting them and had read the positive reviews.  They met/exceeded my expectations.

I contacted Josh a couple of days ago to get an estimate on grout cleaning.  He explained the process and I decided to give this process a try; and his team did not disappoint.  My tiles look brand new.  His price is reasonable and I'm completely satisfied.  Josh your team did an amazing job.  Thank you!!   :)

We had finished our floors using sealer from Lowe's or Home Depot (we didn't know how terrible this would be).  The floors looked okay. A year or two later, we hired someone to clean the floors.  The previous gloss/sealer turned into little glue balls all over the floor and our Saltillo was ruined. The other people came out 4 more times to try to fix it but nothing worked.  We hired Mexican Tile Restoration in early 2014 (we checked several references they gave us which were glowing).  Well, I understand the glowing recommendations!  Our Saltillo floor didn't look this good when we moved into the house 12 years ago.  The floors looked brand new.  They also gave us tips for maintaining the floor.  It's about 1.5 years later and our floors still look incredible.

Our windows looked great and carpets cleaned as well.  Very nice guy, very accommodating and mindful about customer preferences. I would call them again.

Rob and his team did an excellent job with all our stone and grout. Will use him again when needed.
Thanks Rob!!