Best Wooden Fence Services in Phoenix AZ

After 2 weeks,  can't get a response on an estimate. They didn't contact me back.  They also didn't return my calls even after calling 3 times.

I have a broken gate which caused my dogs to get out and I lost one of them :( so it was a priority of mine to get both of my gates replaced ASAP.

I first contacted Upright Garage Door and Gate on April 4 for an estimate. Rob replied instantly that he would call to make an appointment. He came by after I followed up after a week.. I received an estimate from him on April 20 and confirmed with him via email and phone that same day that I was ready to move forward asap with the deposit and install after he got his final measurements.

I followed up on May 2, 4, 8.. and every few days after until late May. Every time I was actually able to track him down, Rod said he was writing it down in his calendar to get the final measurements and order the gate the next business day, but he never got back to me.

It is late June now and I still haven't heard anything from Rod so I had to go with another company. Truly poor customer service and Rod never seemed on top of things when I asked for an update or install date. The price was good and maybe he would have done a great job but I suggest going with another company if you want something done.

I read these reviews and sometimes I think they were written by friends or employees or family members of the company owner. I want to make it perfectly clear. I am none of those.

Two of my friends had gates installed by Sunset Gates so I called them and asked for a quote. Here is just one of the differences between Sunset and some of the other gate guys. They have a flyer showing the different styles of gates they manufacture and the flyer has a firm quote for each gate. I chose an upgrade from the least expensive gate and figured it would be a bit over a thousand dollars. Nope! Shawn told me that since my gate was two feet shorter than the gate pictured it would be several hundred dollars less. Ok! I'm not going to argue!

Two weeks go by and Shawn gives me a call. Your gates are ready Their very friendly and polite crew show up to install my two gates and repair a third. UH OH! There was a problem. One of the gates did not fit correctly. I did not have to even mention there was a problem. They took the gate back to their shop, fixed it and installed it and it works perfectly.

Give them a call Shawn is probably the easiest guy to along with that I have had the pleasure of doing business with.

Check out Sunset. They are licensed, bonded and they do the job right.

I recently contacted Alex to have my RV gate fixed after a landscaping company took it down and didn't reinstall it properly, ever since then it would blow completely off the wall in the storms- he responded to my message the next morning, came out that day- and completed the job the same day at an extremely reasonable price! Couldn't recommend anyone more!!!

I am amazed at the quality of their work and prompt completion of the project. I had two ugly and worn out RV gates with a few broken slats and they were very weather worn from the sun. What a beautiful job they did. They repainted the ironwork, added new bolts and I had redwood slats put in. I am so satisfied with the appearance of the RV gate now. The RV Gate looks new. Thanks Geoff and your amazing crew.

We were hit by the EF1 Williams (Junipine Estates)Tornado that took out 13 sections of our fence, among much more; found Brust Fencing on Yelp and sent him a message on Sunday, and was amazed and delighted that he contacted us immediately, and came out that same day to assess the damage! I honestly have to say, WE NEED MORE Businesses like Brust Fencing; so responsive, honest, and really works hard to take care of his customers!!!! They do beautiful work, and are a dream to work with!!!!

If you need a new fence or repair of what you have; do yourself a favor and call Brust!!!! And, NO, we had never had any dealings with Brust Fencing prior to the disastrous tornado!!!!

We recently had a 25 foot Sliding gate built! It's beautiful and functions great. I highly recommend Luis for your metal gate needs!!

We used A&A Fence for vinyl fencing on a family members property in Northern Arizona. Austin and Sami were incredibly easy to work with and their knowledge helped us easily understand what our best options were and why. The end to end service left us completely satisfied and we will definitely use them again for similar situations. Also would highly recommend you give them a try if you are looking for fencing professionals that make you feel like a truly valued customer.

I needed an exterior door added right next to the main entry door for a guest suite I have in the front part of my house so I hired Legacy and the job they did is amazing!!

I'm very pleased and definitely recommend them!

Easy to work with, quality product, and timely quotes. Fast installation and exactly what I asked for.

Supposed 6 week wait to do a minor repair and suggesting replacing an entire fence? Joke company. Pass.

Response to their response: I stand by my previous statement. Multiple other companies got the same info and responded in a logical, helpful manner.

Never showed up to our appointment and didn't respond to calls or texts to find out why or reschedule

I used this company and they seemed to be good. However had a few issues come up and instead of Steve (I was told he was a c)  working with me he started ignoring my calls and texts.

So I turned  the company into the state contractors and it turned out that even tho on all their paperwork it said the were bonded and insured it was a lie. Due to the state threatened both owners with jail time did I hear from Steve again. I choose to have them pay to get the issues fixed from another company. This was one of the worst experiences I have ever had. Due to the issues with the fence one of my mini goats was killed. Thanks for that

I sent photos to Joshua to see if he could repair a broken weld joint on my fence.  He stated that would not be a problem.  He attempted to weld the fence on October 5, 2020.  The weld joints failed that day when I returned home.  He already collected $175.00 dollars for the job.  I called him immediately and notified him that joint failed that he needed to correct the problem.  He agreed that he would come back on October 7, 2020 to repair the weld joint.   His second attempt also failed.  The pictures indicate his 1st and 2nd attempt to repair the weld joint.

He left the job site without contacting me telling me and telling me that he was not able to correct the problem.  I spent two days trying to reach him and he stated that I friend would repair the fence for him since he was working in the area.  His friend never contacted me.  Joshua also stated that his other machine to repair the fence was at another job site.  This statement turned out not to be true.  He did not have another machine.  In addition, he stated that the machine that he used was too small to do the job.  As a professional who does this a living you would think he should have known this prior to accepting the job.

Joshua never returned my phone calls or text.  I gave him an option to refund my money of $175.00 dollars or take a bad review on Yelp.  He chooses to take the money and the bad review.  He did honor his word or the warranty that he committed to.  I would not recommend them.

Also filed a complaint with the BBB and no response from the company see below:

RE: Complaint ID #  14875743

Dear Lim Lee:

In regards to your correspondence concerning Great Doors And Gates, your position was communicated to the company. We regret to inform you that BBB was unsuccessful in obtaining a response from the company.

When a business does not respond to a dispute, its report with BBB is updated to reflect an unanswered dispute which has an adverse affect on its BBB rating. If the company has contacted you, please let us know so that our files may be updated. If not, we regret that BBB can be of no further assistance.

We appreciate you taking the time to contact BBB and report your experience. Please be assured that your complaint will remain in BBB's file for this company for three years, and may be referred to if a pattern of similar practices emerges.