Margaret S.
11/04/2019 12:00:00 SA
Excuse me, but I was NOT offered a dinner, just a $25 gift card (which may have been for dinner, although the person I spoke with, who, I'm assuming, is you, Shawn, never mentioned what the gift card was for, just the amount.)
In any event, I neither was nor am interested in a peace offering, or, to my mind, a bribe of any sort. I am interested in great service first and foremost.
And I did not need a list of any other so-called reputable companies because I had already received an estimate from another company - one whom I immediately engaged and who came out on the scheduled day, at the scheduled time, and who did an excellent job. And I'd like to pose a rhetorical question to you, Shawn: Why would I want a recommendation from you for *any* company, given what happened? The answer is that I wouldn't, and my recollection is that I declined such a recommendation both because if your company functions in such an abysmal way, so would your recommendations and because I knew I would be calling the aforementioned company immediately after speaking with you.
Yes, I did hang up on you: we were going around in circles and, at that point, you had insulted me by implying the issue was my fault.
You're correct, though, something *DID* slip through your euphemistically named fail-safes: your professionalism and integrity. It was, after all, a woman in your office who set up the appointment. And, as I wrote in my initial review, when I called and mentioned the 1/2-hour in advance call, I was told, 'Yes. that's us.'
If she or any of your other office workers don't know how to set up an appointment properly or err in another fashion, YOU needed to take responsibility for that, not blame me or any other customer - and not try to buy a potential customer off with a peace offering so that they don't leave a review such as mine. And if I am outside of your service area, well, make certain ALL of your employees know what your service area covers so that errors of this sort do not happen again.
You may pride yourselves on excellence and integrity, but anyone can be delusional in his self-assessment.
Finally and to quote you, best wishes.