Best Security Door Installation in Phoenix AZ

We had two custom side gates made. Amazing craftsmanship and quality! Professional, detail-oriented, easy to work with and delivered two beautiful gates within the timeframe promised. Completely recommend and have already referred to others!

Alex and Michael arrived on time at 8 am July 13, 2020 to put kickplate under my RV gate to raise it to the level that I added onto my block wall years ago, which is another 13 inches.  Alex is particularly cheerful and upbeat.  

I was feeling sorry for them that they had to work in 118 degree heat, but they had their setup, which really impressed me, that I took this picture.  A large EZ up with misters!!  I never seen any worker bring such a thing.  

Gate Repairs was willing to match the $350 bid that I got from several other gate businesses (maybe even this same business)  several years ago, but never acted on it.  I did not tell them that my lowest bid this year was $400, but they wrote back that they were willing to match the $350 I got from the past.  I was elated.  I got a bid as high as $1200 from one gate company, and that was only if I put kickplate on top of the gate not at the bottom!

So make sure you get several bids, folks, cos they could be $1000 apart.  

It was hard to get bids on this project because the other gate companies only make new gates, or they do not come out to the job site to install what they make in the shop, due to not being licensed to do installations on site.  

At first they welded the plate on top of  the frame, not inside the frame.    I didn't like that at all, and they already painted it.  They said they didn't weld the plate inside the frame so it looks same on both sides, cos the plate has a tendency to warp.  It is such a little area, like 1 foot high.  I said you could put enough welds in it, even all the way around, not just spot welding here and there, so the plate won't warp.

So they took apart what they did. on that one side, and put metal plate inside the frame, and got my approval.  Sooooo much better!  
Otherwise I would have looked at that plate on the outside of the frame (like a piece of cardboard taped there) and had bad feelings every time I look at it, and for years.  Alex said I just want you to be happy.  I said I was happy with the changes they made.  He said some people like the panel on this side, some like it on the other side.  I said Well you didn't ask me first.  I told him I think they should have asked me.  Maybe they will ask people from now on to avoid having the cost of time and materials to do it over.  .  

I don't know why I put off this gate modification for so long, but I love the Covid quarantine   I got home projects done during this time that I been putting off for 16 years!  

While working, Alex told me they could replace existing wood slats, which  too are too small  for the opening (cos lazy person, not me, buys them ready cut that way, no need to rip each slat) .  Existing wooden slats leaves large gapes in metal frame that people could see me skinny dip in my pool easily   Wood has to be custom ripped to fit between metal, so people cannot see through.  Gate Repairs will paint the wood for me, too.  Alex said he will call Areceli to give me a quote for that.  

On July 30, a different person named Adam showed up with the same Michael who came with Alex on July 18, to replace my gate slats with wider boards so the 1/4 opening on each side no longer exists between the board and the metal frame grid.

They stained the wood at their shop with the Behr Redwood stain 502 I told them to get, and cut it onsite and installed.  Cost $560 after a $100 previous customer discount.

I noticed paint drops and overspray on my brick paving and the concrete.  But Adam insisted that their paint (in spray can) does not make drops like that, but there was also 25 inches overspray you can see in the photo.  Adam said he and Michael painted in the alley, not where the drips are.  No one coulda done that but the gate workers, which Adam said could have been done by Alex last time.  They did not have the right solvent to remove the paint drops so I got my nail polish remover, which well, didn't get it all out, but made a difference.  Areceli at the office both called and emailed me offering for someone to come out again with the right solvent to remove the paint from my pavers, after the guys told the office they did not have the means to remove the paint.

After they left I worked on it for several days with remaining nail polish remover.  I got it out enough so it isn't as noticeable that I could live with, so they do not have to come back again.  But that is why I give them 5 stars, because they were conscientious to come out again to make it right.  

I tell you I really like Alex, the company has a big asset in his upbeat, enthusiastic, cheerful, yes and  I just want you to be happy personality.  I felt Adam was the opposite.  

Here are pictures of raised gate, neat latches they put on free, and their impressive work tent with fans and misters.

Mike came by to consult with us on the courtyard gate we were thinking to have put it. He was very knowledgeable and helpful. He provided us with a reasonable quote in a timely manner. He set the right expectation. Our gate was installed as scheduled and we are very happy with the product!

I had a beautiful gate built for my side yard entry. Great professional team, wonderful work and prices. Highly recommend!

Like most home owners I had a vison of what I wanted done at my home but did not know how or where to begin. I came across Gabe Castle, owner of Sacred Steel AZ's work on Offer Up and was intrigued by the many unique projects Gabe completed. It can be intimidating reaching out to a company you have never worked with but I decided to reach out to Gabe and am very thankful I did.

From the moment I contacted Gabe I was impressed with Gabe's willingness to actively listen to my thoughts while answering questions and offering suggestions. I did not feel any pressure from Gabe and at no time felt rushed when explaining my vision. Gabe helped me understand what can be done with metal and offered suggestions from his years of experience and his expertise took my vison to another lever that I did not think would be possible.

Gabe's attention to detail was evident from start to finish. (I am that annoying homeowner that loves to hover and ask questions so I was very involved with the project which allowed me to see the time and effort Gabe displayed in making sure my project was being constructed to my liking). The more I got to learn about Gabe to more I realized the pride Gabe takes in his work and his willingness to always go the extra mile.

My project involved working closely with another contractor which can be challenging but Gabe did not skip a beat and worked hand in hand with my paver installation allowing both companies to do their best work. Gabe showed up on time, every time with strong communication skills that kept me in tune with the project completion and was also patient with me when I asked to modify the plans on the fly. At the end of day, Sacred Steel aims to please.

If you are considering getting any type of metal work done I would highly recommend Gabe at Sacred Steel AZ. Through the entire project my thoughts were at ease knowing that Gabe was on job and that's a piece of mind money cannot buy.  While we are on the subject of money I felt Gabe was honest with the cost of materials and did his best to get the maximum yield out of material to help stretch my dollar further. Gabe's labor cost was fair in relation to the type of work he performed. (I later learned he was well below the average cost of his competitors.) When it came time to compensate Gabe for his work I had no reservations on the price as I felt it was deserved based on the wonderful outcome.

Each time I pull in my driveway and see Gabe's work it brings a smile to my face. I have had countless compliments on my projects originality and coolness and feel that others should give Gabe an opportunity for their projects, you would be in good hands. If any of you reading this would like to see firsthand the remarkable work Gabe did at my home I would gladly invite you over to take a look.  

Thank you Gabe at Sacred Steel AZ for making my vision come to life, I am very pleased with your work and am looking forward to working with you on future projects!

Kenny Adams

Gave Larry with Glendale Welding a 1 star rating because --Larry came out very quickly to give us a quote on two gates, he was very professional and sketched out what they would look like. He seemed like he knew what he was doing. We got a bunch of other quotes on the gates we were needing . We were going to go with another company that had great reviews as well, however Larry contacted us promptly and was very persistent on getting our business and made promises to lower his original prices and promised the gates would be installed in 4-6 weeks. Mind you his lowered price was still much higher than any of the other  6 gate quotes. He made us feel at ease about his high quote. Gates were supposed to be installed at the end of January. We have called and texted numerous times to at least see a picture of our gates and he is full of excuses as to where our gates are. We paid him half the total last year when we hired him. He refuses to respond back to us as to where the gates are and when they will be installed. At this point we just want our money back and be done with Larry and his company. This is such a surprise as we read his other 5 star reviews. Not sure what is going on?
~UPDATE~ We have changed our star rating from1 to a 3 because we finally got our gates installed 2 months behind his promised install date. They look amazing and the quality is excellent! Just very disappointed in his lack of communication thru out the process and his refusal to take responsibility for his part in being so tardy in finishing our project.

We had two Steel Shield security doors installed today. Our installer was Mr. George Bandin Jnr. The doors were exactly as ordered and George did a fantastic job in ensuring the doors fit perfectly and all the hardware worked correctly. The doors look fantastic and the security they add is priceless. I highly recommend Steel Shield and would like to thank George for his attention to detail and the competence and experience he brought to the job. Great to see that pride in one's work, is still alive and well.

Our garage door was slow to open and making a strange noise. I called Frank with SGD and he was very nice and helpful over the phone. He was able to come out the next day and had the issue fixed in no time. He was onetime for the appointment, professional and efficient. He even followed up next day to thank me for choosing him and to make sure everything was good. A+++ service.

Prompt, professional and fair priced work. I will be recommending them to me Son -In Law and using their services again.

I have a broken gate which caused my dogs to get out and I lost one of them :( so it was a priority of mine to get both of my gates replaced ASAP.

I first contacted Upright Garage Door and Gate on April 4 for an estimate. Rob replied instantly that he would call to make an appointment. He came by after I followed up after a week.. I received an estimate from him on April 20 and confirmed with him via email and phone that same day that I was ready to move forward asap with the deposit and install after he got his final measurements.

I followed up on May 2, 4, 8.. and every few days after until late May. Every time I was actually able to track him down, Rod said he was writing it down in his calendar to get the final measurements and order the gate the next business day, but he never got back to me.

It is late June now and I still haven't heard anything from Rod so I had to go with another company. Truly poor customer service and Rod never seemed on top of things when I asked for an update or install date. The price was good and maybe he would have done a great job but I suggest going with another company if you want something done.

Alden contacted me immediately and we were able to talk through the issue I was having with my gate hinge. He came out at the next available day and fixed the gate hinge quickly. He's very friendly, accommodating and knowledgable. If you need a local gate repairman, I would definitely recommend Alden's Gate!

Great service!! Screens were placed in a timely manner, friendly, no mess. My house is so much cooler. I would recommend Mark to everyone.

Great work on a custom gate job. Scott uses quality materials and has great vision to get custom jobs done the first time.

I don't know where to start. Tom the salesman was very nice and helpful. After that things went downhill the first installer installed the door off-center they had to return to reinstall it. The door has been leaking water for the past four months. I was promised they would send me the best person in the company to fix it. The best person came and installed new weatherstrip he said that's all he could do. The leaks continued. This went on for four more visits my door continually leaked.  I made several calls requested to speak to the owner and never heard from him. Voicemails go on answered.  It is very frustrating and difficult to work with this company. Every promise made to me has not come true. I have had six visits from this company in attempt to fix my door. Finally they came and picked up the door leaving my home with plywood to keep out the weather and the bad guys. They promised to have a back to me in five days that didn't come through it took 11 days. Today the door was supposed to be installed in the morning it is now 2 PM and they have not arrived. I have had to reschedule many appointments throughout the past six visits and it seems like every time they dropped the ball. If I had to do it all over I would not buy a door for them. As I was writing this I received a call from the the company Rep. I requested to speak to the owner.  they are running blocker for him very hesitant to commit. They were trying to push me off on someone else and  I refused. I was told that they will try To contact the owner and see if he can talk to me. That's a sad way to run a business. If you're looking for a door you might want to look somewhere else.

Well this is my update. It took close to 20 visits from Phoenix to Prescott to take care of my leaky door. I do have to say that they did not give up, everyone was very nice and they did try hard, but it was frustrating. I ended up finding the problem. They failed to seal the top stationary part of the door. I videoed the leak, emailed it to them.  I also had them change the bottom door seal from a brush type nylon to a full rubber seal.  They came out and fixed it. We had heavy rain and it did not leak. Based on my total bad experience, coupled with my observations of how the work was done, I will have to stay wit my 2 stars. As far as the personal contact with the persons I dealt with, I will give them five stars for kindness and not giving up. Thank you. Ps  they did refund me $600.00 dollars. Better than a kick in the butt.

This was our 2nd purchase from First Impressions, with a total now of 3 doors and one gate. The quality of these doors is amazing and the reason why we wanted to purchase another one. Although we had issues with our first order, we made sure that our previous installer, Jacob, was still with the company.  He was the one who saved the day and made sure all problems were addressed last time so we felt confident we would be well taken care of.  Our salesman was great, but basically all he had to do was measure since we knew exactly what we wanted.  The door arrived in perfect condition and even came with John Garrison, Director of Operations, who assisted Jacob with the installation.  What a wonderful man and great team they make !!! You can tell there is a lot of mutual respect between them and a great working relationship !!!
Everything was perfect and we are so happy with our new door. How nice it is to be able to open the door and enjoy the fresh air!!

Not particularly impressed with some of the design elements of my door, 4 interior latches to latch the interior glass door (4 latches are necessary?).  Plus the latches are unattractive...they look like something a handyman from a trailer park would install!  You'd think they could come up with something a bit more sophisticated for a very expensive door.  They don't have matching caulking, a concern for anyone with a door that's not a dark color.  Frame of screen leaves a gap between the screen and door frame, this is purposeful to let water run off the glass and out the front of the door but it's a very cheap way to accomplish this function.  Obvious corners where cut which compromise the aesthetics of the door in the interest of reducing their costs.

If you are looking for a security door and you expect the door to be installed straight and level when installed - this is not the place to go.
If you are expecting less than double the quoted lead time for delivery - this is not the place to go.
If you are looking for customer satisfaction - this is not the place to go.
If you are looking for pro-active communication regarding order status - this is not the place to go.
The product design is great.  The installation crew works hard and are professional in demeanor even if they have no idea how to correct a common construction problem such as the frame not being square.
Salesman doesn't keep his word on delivery, communication or making time to come out and look at the installation.  He feels that providing the customer with a beautiful product is that is required.  Even though installation is part of the cost and equally as important to be done well.