Best Insulation Removal in Phoenix AZ

Thank you Truly Nolan.... specifically my technician Tammy bc she rocks!!!  She is always out asap for me and takes care of the problem successfully. She has excellent customer service skills and we adore her (including my pet and kids)!  Thanks Tammy!!!

If I could leave 0 stars I would. The level of unprofessionalism is absolutely mind boggling. These home inspectors came to do an inspection of my home which was offered for sale. After the inspection my wife came home to our home which had all of our pots and pans out on the counter from being stored in the oven, all of our windows open, in the middle of summer, our AC set to 72 degrees and something that we just found out... left our smoke detector unplugged. I tested all of our smoke and carbon monixide detectors before the inspector to insure they were working. Everything was fine. I never once needed to or would have unplugged them. God forbid our house caught fire our lives could be destroyed. This is not all, there were so many items in our inspection that were listed so I hired a general contractor to come out and give me a quote to repair these so called issues more than half the items on the inspectors report from Trojan home services were all false. You would think a general contractor would want to sell you his services and find some things to repair but the contractor was honest and stated repeatedly that the inspector was wrong about so many things. I would NEVER recommend any one use Trojan for any home inspection services. STAY AWAY! Any sellers reading this review, if your potential buyer hires Trojan stay home for the inspection and watch their every move these guys cannot be trusted.

I'm so glad I called these guys! I haven't had any luck in the past with pest control people. These guys rectify the situation immediately and will come out at the drop of a hat of I have an emergency. Thank you to all the team specialist who have help with my rats and cockroaches! Yuck!! Very trustworthy and honest. They won't sell you a service you don't need. They're not afraid to jump on a ladder and get dirty and smelly. I appreciate all you guys do. Thanks so much!!

THE SHORT VERSION:

For those who are lazy to read the whole review, here is the quick advice - You are hiring a professional pest control company to take care of your pest problems for a reason.  So, in most cases, you will need an experienced technician to solve your pest problem.  If you are not going to get a technician who has stayed with Truly Nolen for more than 2 years (like Robert and Jessie), then make sure you get a better price.  Otherwise, you might as well work with another pest control companies in the west valley and get a huge discount for the same value.

THE LONG VERSION:
This particular Truly Nolen office covers both Peoria and Glendale.  I used to live in Glendale for 7 years and we were covered by the same Truly Nolen office during those time.  It was great back then, so when I moved to Peoria, I decided to stick with them even though they quoted me the highest price ($126 per quarter).

When I moved into my new home at Peoria, pretty much all the pest control companies that I talked to offered a better price for the same service.  Truly Nolen's four-season service is not a secret and some competitors will do exactly same thing for lower price.  I stick with Truly Nolen based on the good experience I had at Glendale, and I was dead wrong.  The service was going downhill.  My scheduled appointment would be magically disappeared from time to time even after I confirmed it a week ahead.  Sometimes there were situations that the appointment was no-call-no-show, so I had to contact the ex-manager Josh about it and make other arrangement.  In addition, I also got some pretty bad luck on Technicians (not going to say their names here) so the pest were not really under control.

So why still a 3 stars rating?  Because one of the technicians, Robert, took the initiative by being proactive and work things out.  Don't get me wrong, Truly Nolen does have good technicians besides Robert (Jordan, Jesse etc), but this company has a hard time on keeping the real talent here.  I was literally about to switch a pest control company, but Robert stepped in and get my pest situation back under control.  He also took care of the scheduling problems.  If I had to rate Robert alone, he would be a solid 5-star, but the management team and Truly Nolen's IT are just simply a disappointment.  With their high turnover, I won't be surprised if my current technician decides to take his career somewhere else.  As a Truly Nolen's customer for more than 9 years, I just hope Truly Nolen takes seriously on training and retaining talents.  Again, technician matters, so before you sign up for the service, make sure you know the technician that covers your area.

Another quick note - Truly Nolen has been around for years and it is funny how I am the first one writing something about their Peoria location during year 2017.  The management team probably has no clue that their e-mail survey is broken.  The link doesn't work on some of the browsers and even if it does work, it loads very slowly.  This is just another example on how poor their IT is implemented.

Horrible service. Disorganized and poorly managed.
They have repeatedly no showed for appointments. And when they do show services are not done effectively. I would not recommend this company for pest extermination.  If you value your home Take your business elsewhere.