Best Window Repair in Phoenix AZ

Great customer service and great looking doors! We decided to replace two sliding doors in our house and went with Imperial based on reviews and cost. We worked primarily with Ken and he was great - super friendly and helpful! He stopped by during install to make sure everything was going well and just say hi. The guys doing the install were awesome as well, they worked quick and didn't leave any mess at all! The doors look amazing - our entire house looks nicer and more modern! I highly recommend working with Imperial and will definitely go back to them if we need to replace windows or doors in the future!

If you're looking for quotes from reputable companies you should include these guys.

No pressure. Very knowledgeable. They offer multiple brands so the buyer has options.

We went with a different company for purely subjective reasons. Give DunRite a try and they might click with you.

Great experience, the first company I'll call for all future window, glass, and door projects. Here's why:  

I called to request an estimate for new bedroom windows and Mark remembered us from a year earlier when he'd come out to do an estimate for custom closet doors that we ended up not having made. He then arrived for the new estimate on time and was as friendly and knowledgeable as before, was careful to get the details of our order right (which included catching an important measuring factor that other companies never mentioned), quoted us a fair price, and ordered the exact product we wanted. He promptly let us know when the order had come in and scheduled the installation for just a few days later. He and a really nice, professional employee arrived on time to do the work and did a meticulous, thorough job.

Mark is all about customer service and quality products and work. If by chance we had been anything but fully satisfied, I know Mark would have done whatever was necessary to make it right. We look forward to doing another project with him.

Seem to be nice enough people. But after having them come out and measure my patio doors, waiting a week and never hearing from anyone, I spent three weeks calling them numerous times to send me a quote. First they said lost my patio door measurements and kept saying they would call me back when I kept calling. Which never happened. I finally said scratch my original measurements, let's get scheduled again to measure, and suddenly they found my measurements. They had promised me a bit of a discount for having to chase them around for the last few weeks and said they would call me back today to let me know the discount. Unfortunately no one called me.

I can't say enough about Tyrone and Apple hi glass repair. He does excellent work but more importantly he's a really good person. Straightforward, walks you through the entire process, and lets you know where all the costs are coming from. He's a great dude and I can't recommend his company enough.

Dwayne was very professional, friendly, and communicative. Very fair rates and a great job in replacing a broken window that we had.

Abraham did a great job replacing the non-standard size double pane glass in on of our French doors.  He made three trips out to Carefree to provide us with his estimate, get exact measurements for the glass order, and finally for the installation.  His estimate was very reasonable and he kept us informed of his progress all the way through the process.  I would definitely call Golden Glass and Glazing again for any future glass work I might need.

We've had these guys come out to help n us with a core c of problem areas with our gutters. They were very responsive and did a great job. We would recommend them in a heartbeat.

We had them replace our springs in a window that went bad. They came in with the best price and I scheduled them for a week out. We had a change in our plans and asked them if they could come that day. They called me back and said they will have somebody out within the hour. Fantastic!

Had my front and back porch roof redone a year ago by PCC Roofing and they did a great job they were efficient and cleaned up great after. I had a monsoon issue a year later and they were quick to come out and help me with the issue they even fixed a part of my roof that had nothing to do with the job they did. Very professional good guys I'd recommend this company to anyone.

Chris Carpenter and his Tracer Window & Door company were referred to us by our next door neighbors. Several years ago Chris and his crew replaced their doors and sliders. They were very happy with the results and gave us a very strong referral.
Today we have our 17 new windows and 2 new sliders.
We are delighted with everything . Our house is 26 years old . The builder originally used good, but very average windows. Our new windows have made our house more quiet and much more energy efficient.
Our installation was done with very efficiently by their outstanding team of three professionals. They were a joy to work with and were very respectful of our house and property. We we impressed by the way they worked so well together. Jessica was in touch with us from their office whenever we had questions.
Our overall satisfaction is higher than  I've ever given anyone else! John & Linda H.    Eagle Mountain/ Fountain Hills, Az

I had an excellent experience today buying 4 appliances with Bill Erdstein at Bell Road Home Depot.  Bill was very helpful and knowledgeable.  Also was able to get us a discount . Thank you, Bill and Home Depot.

They installed my frame less shower enclosure without any headaches and the process went smooth, the only minor downside was no one called to set my install appointment when the glass was in stock, I had to call and then found out my glass had been in stock for a few days.  It would have been nice to be notified and possibly had the shower glass installed a little sooner but this certainly wouldn't prevent me from calling them again in the future,

Good experience. With window installation .  The nightmare began when we ordered two front doors.  We ordered two Masonite Vista Grande 24 inch wide glass doors. One with fir texture and rain glass for the main front door. To be painted red upon arrival.  I have several emails and text, Jackson Glass assured me we were getting 24 inch wide glass not standard 22.  I even gave them photos.  The second door  was to be the same door with clear Lowe glass and smooth finish. This door was supposed to match another door that is located on the same patio. To no ones fault, the order was delayed due to Covid. While we waited, I told the company I wanted to order the door hardware. Jason, the installer told me that they could get me schlage locks at a discount. I met with his wife at my home for almost an hour giving her part number and photos of the hardware.  I was I was out of town when the doors arrived.  We were told right off that the supplier had messed up and we did not get the fir texture on the front door.  Ok we accepted it since we waited so long.
Little did we know this would be the start of the worse expience i have ever had with a contractor of any kind. The wrong doors came in and were installed. They were standard 22inch!  I came home to a messed up paint job and the hardware was a brand I never heard of. So the factory messed up and to be fair the installer had with the paint due to the heat. They still have not explained why they wasted my Saturday morning picking out hardware I never got and why the hardware they gave us was installed crooked. Ok it happens. So  In an effort to speed things up, my husband and I agreed to accept the front door with the rain glass provided the paint was corrected and they installed hardware we purchased. All they had to do is get one, just ONE door right, the patio.  They could not do that either. The patio door I received was the correct 24 inch. However, once again someone messed up.  Instead of clear glass I got frosted, instead of smooth finish I got fir.  I how have two miss matched doors on my patio and the deadbolt is crooked.  I am done with excuses. There supplier issues are their problem. We did not get ANY of the doors ordered 5 months ago.  I was told the red front door has been repainted.  We have been patient and understanding with this mess.  We have told them to reinstall the newly painted red door and send us the correct patio door.  We don't now how this will end but based in our experience , we have very little confidence. Im giving them one month to make this right. If not, we will be forced to file a complaint with the BBB and ROC.. I will have no choice but to use the balance I owe them to hire someone else to finally finish this mess This company had great recommendations however my husband and I cannot recommend them after our experience so far. How this will end remains to be seen and I will update this review

Poor Customer Service - I will also respond to the negative review below by Michael V and the response by CK Glass.  The installation of these windows DOES NOT FALL ON MILGARD, the manufacturer. The poor response time by CK Glass to rectify the leaking windows during monsoon time was Uncalled for. The customer never took issue with the home being flooded by the rain yet CK glass continued to not show up for scheduled appointments to rectify the situation or return phone calls. The voicemail box was continually full  with no way to make contact on several occasions. The windows leaked  like Niagara Falls, carpet and furniture were soaked. The lack of communication, not returning phone calls, or emails, not keeping scheduled appointments, all by CK Glass not MILGARD. How many times does a customer have to sit and wait for no-show appointments by CK Glass? How many times does a customer have to call to get results before reverting to this negative review. Over and over again for several months the office manager blamed the owner, the owner blamed to office manager, the office manager blamed the manufacturer. This is a business owner-customer negative review. No one else is responsible for missed appointments, no returned phone calls from the owner and the office manager for weeks at a time. The responsibility lies with CK Glass for not showing up as scheduled and promised on several occasions and for the lack of communication between the owner and the customer. These windows were installed on March 10, 2021 with the last no show appointment on November 2, 2021 at 4 pm as promised. It was stated that the owner was occupied with another customer and would arrive by 5 pm. This is November 27th with still no apology or communication from CK Glass for not showing up or fixing the leaking windows.

I'm not sure if this is a HD issue or an LG issue.  Our LG washer has pooled water inside the drum ever since we got it, causing a very foul odor.  After numerous telephone calls and even going to HD, NOTHING HAS BEEN RESOLVED.  Recap, and I quote what LG repair said:  Not even Jesus Christ would get a new washer because of odor; or There is no water in it now; or my favorite We don't fix odor problems.  This is ridiculous.  NEVER, EVER buy a LG product from HD.  They point the finger at each other stating it's not their problem. Well, the problem is we have a defective washing machine that has standing water in it and smells like sewer.  I have spent hours upon hours either on the phone with both of them, and even going to HD and speaking with the store manager to no avail.  HD told me if it was up to them, they would just give me a new washer, but LG will not.  Since i bought it from HD, i fell they are responsible but refuse to accommodate by giving us a new washer.  Needless to say, after numerous, painstaking hours on the phone, I  strongly urge you to shop elsewhere for a washing machine.