Best Kids in Phoenix AZ

We started to do some inquiries about replacing windows.  We met with a few companies and they were soooo pushy and just seemed to want the business and not really listen to what we wanted or they tried to oversell our needs.  We just stopped looking.   Then we met with the salesperson (James) from Modern Resolution and he was very helpful and not pushy at all.  In fact it took us a few months to decide and he was patient.  The installation process was great and they even came to inspect afterward to make sure everything was done the way it was supposed to be... Reasonably priced and look amazing!!!  Joann/Marty in Gilbert

I called a few weeks back and spoke to the sales person who after speaking with me for a few minutes needed to get back to me on a quote. I have no problem with that understanding that prices have to be looked up before issuing an accurate quote. He said he would call me back. Fast forward 2/3 weeks later never heard back so I called back and again spoke to a person who answered the phone who apologized for the delay in responding to me and said that the sales person was assisting another client. Fast forward 1 more week and again no call back. So I visited the website and wrote them a note. Fast forward another week.  You guessed it, no response.  So I guess my point being is this, Empire Windows and Doors may be a legit business the folk I've spoken with are pleasant and attentive however, not returning a customers calls (for whatever reason)is not the best way to do business.  I suggest they either hire more sales people or put in place a better system that tracks your potential clients calls. Maybe set a reminder?

Sorry Empire you forced my hand here.

Robert

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