Best Range Repair in Phoenix AZ

Not sure how I went from having such a great experience a few years  ago to such a bad one. Brown just doesn't seem to want my business.  After completing a  re-roof a few years back, I called brown to look at a patio roof we skipped at the time.  

After initially having a lot of trouble even getting in contact ( I emailed Dean multiple times , the person who originally ran my  project, but i guess he doesn't work there which is a shame  cuz now I realize he was the one who made it such a good experience) - no response from the emails to dean, no auto reply that the email isn't valid or Dean doesn't work there) I sent a yelp message and never got a reply. I work long hours, much longer then this office is open and it's hard for me to call during work, but i never got a response via email or yelp. eventually I was able to connect via phone and set up a time for someone to come out and provide an estimate

I was told I would get an email confirmation, I didn't. No reminder or confirmation call the day of, I called the office back to make sure they were still coming. This is really frustrating, I have to shift things around in my household and schedule to accommodate a mid day visit, so at least confirm your gonna be there.  I learn the visit is confirmed and someone comes out, looks at the roof, tells my wife this will be expensive and we will get an email estimate

I wait all day, no estimate. I call the office again the next day  and ask when am I going to get an estimate? I hear those aren't prepared for two business days ( would be great if that's what the guy told us) but ok fine. My estimate should have arrived on Monday, now it's Saturday.

For a company I previously spent like 15k with, and gave  5 stars on Yelp, I'm  shocked how disappointing this experience is and how little it seems they care about my experience as a customer , and a previous customer at that. If they are this flakey in winning my business, how well Will they actually do the job?

I'll find someone who wants my business -

I used Poor Boys this week. Billie was so helpful in scheduling work and ensuring that work was done right and met my expectations. Great customer service  highly recommend

We had our roof replaced by Trades Unlimited. The work was outstanding. Everyday the crew cleaned up all around the house (really important when you realize all the nails). They made the roof much tighter by adding additional roof tiles.
In summary they exceed all expectations.