Best Gas Water Heater Repair in Dallas TX

Ok so talk about being skeptical on Yelp from others review BUT LET ME TELL YOU !! These guys are the REAL DEAL top notch professionals and KNOW what they are doing.  They were respectfully timely, kept a clean workspace, kept me informed, was paced to complete the job timely and charged me beyond FAIRLY!!   I was comfortable with them coming out during Covid as they were all masked up.  On top of this all it was last minute and consideration was given to me due to my broken foot. Thank you 308 So much for meeting beyond my needs.

Called them through Home Depot referrals for a ceiling fan change and TV install. Guy #1 comes out. Changes a ceiling fan. All is good. I ask if he can do some outlet work and he says he doesn't have time so he called for a second appt. Starts the TV which is literally taking one TV down, switching the bracket to the new TV and putting back up. We were not changing the bracket that was already on the fireplace. He worked on this for like 30-45 mins. Can't get it even. We even helped him. Finally says he has to go so Guy #2 can do it when he comes out to do the outlet work. So we go buy another bracket just in case it's the bracket that's the problem.

Guy #2 comes out. Show him the outlet work that needs to be done. He says he's only there to fix the TV. Wait what?!?!  The whole reason for the 2nd appt was the outlet work.  The TV was added later. He goes outside to call the office. Spends 10 mins talking...Ok he can do the outlet work too. Literally gets the new TV up and even in less than 5 mins. Not sure we like the placement so he doesn't secure the TV while we decide whether we want to change to the new bracket and he starts the outlets. Show him where I want them. Puts the hole in the wrong place and says it can't go there due to a stud. Well that's not where I wanted it anyway. Ok so put it here. Cuts another whole. Still not in the right place but I'll work with it cuz I don't need anymore holes to fix. Husband comes out and is upset with all the holes. Guy gets an attitude and completely ignores anything my husband says from that point on. His tools aren't charged so he has to do everything manually which is taking forever. These outlets are going in a bookcase that has a wood paneling back. He split the wood around the holes and we have extra holes. The wall is a mess that now has to be repaired AND the outlets aren't even where I wanted them to be. To be clear...I'm talking about the wall itself. I told him to leave the mess on the shelf in the bookcase and that I would clean that myself...cuz ya know fixing the wholes will make a mess anyway.  He finished and we just want him gone so we decide to live with the TV where it is. He finally leaves. We realize he never finished securing the TV and that the outlets aren't straight. Call them back. Ok they will send someone out. Ok but we don't want Guy #2 again.

Guy #3 comes out. He is wonderful. Fixes everything. Looks at the mess of the wall and says that shouldn't have happened. Then tells us Guy #2 said my husband dropped the f bomb which never happened. I was there the entire time. It...never...happened. Urghhh...

So we get two bills - none for Guy #3. We paid one but felt like there should be some kind of relief on the other because both Guy #1 and Guy #2 took way longer than they should have. Response from owner Miles is nope. They already gave us a discount by not charging for Guy #3 and that's enough. Well duh...he was there to fix what Guy #2 messed up!!  No way we should have been charged anyway!!! Well they don't have enough profit margin to give any more of a discount (ummm...called the cost of doing business). Says customers have the luxury of looking at thousands of reviews of them but they don't have that same luxury to see reviews on customers. Says he looked my husband up on Facebook and we seem like kind folks. WTH???  That is more than a little creepy.   And btw...all this is via email not on the phone so I have all this in writing.

His final email to us says at some point we will need plumbing, electrical or HVAC services again and he hopes we would entrust them again. (Yeah like they're the only game in town). Then says he has a small accounting staff so he doesn't have resources to pursue unpaid bills so if we don't pay it the next day he will send us to collections.

I paid the bill cuz I just wanted this mess to be over with. Although we absolutely loved Guy #3 and would have him in our house anytime, we will never do business with this company again.

One more FYI...In comparing this bill to other electrical work we have done. Team Enoch is more expensive. Although maybe not if they did the work in a timely fashion and showed up with charged tools. And I feel bad about Guy #1 cuz he was very nice and worked hard. I just don't understand why he couldn't get it even but it only took Guy #2 like 5 mins.

Response to Amanda...thank you for responding. It is under my husbands name Michael. I'm not going to post our last name publicly. I verified that this is the correct business unless there are two Team Enoch's that have owners named Miles at your same address.  I'm sure if you speak with him he will remember the situation. We have several emails back and forth.

My technician was Ryan Nunez and he did an amazing job.  He was on time and let me know what was going on every step of the way.  The repairs done were very reasonably priced. I would recommend CTX plumbing to everyone.

I have been looking for someone to help me install a rear venting kitchen hood for a long time. Kevin with Texas Star Services was just the man for the job. Kevin was prompt, knowledgeable, and professional. He arrived ready for the task at hand and wasted no time getting started. He welcomed all my questions with a confidence that comes only from experience. I will be using his services again and will recommend him to friends and family.

Had a water heater tank leak, they were prompt and were able to accommodate my appointment quickly, the technician came out and diagnosed the issue had us up and running the same day! Price was comparable , so because they were able to do it same day! He took time to explain and was very professional! Pretty happy with the service! Thank you!

I have used both Faithco plumbers and Faithco electricians. My calls were answered promptly, scheduled quickly, and the technicians arrived at the appointed time. Prior to arrival, a photo was sent to me so I would know whom to expect, plus the technician call me when he was on his way. In both instances, the work was completed correctly, efficiently, and rapidly. Charges were nominal. I will certainly use Faithco Enterprises again should a need arise.

I had a faucet that needed to be installed in my kitchen sink. I purchased the high-end faucet, soap dispenser and hole covers (I have a 4 hole sink but just 2 appliances to install). James came out and gave me a quote - he was very professional and friendly. The staff at the office was very communicative and friendly as well. I hired James to do the job and couldn't be happier. The price was competitive, the work was completed in a timely manner and looks great! He cleaned up all the mess (some that wasn't even his!) and left my kitchen looking great. I would definitely recommend Paschal Air and will use them again in the future. Thanks, James and Pascal Air for a job well done!

Wow, I just put in a request last night and was able to get them to come the next morning. Not only did Luis give me a decent estimate to add two outlets in my house, but he was able to complete the job right away as well. He said we very kind and knowledgeable. He left with no mess to clean too. :) I will be using his services going forward.

I had Baker Brothers come out to my home to look at fixing my kitchen sink faucet.  Kohler the manufacturer of my faucet,  mailed me the replacement parts so all I needed was the new O rings and the valve to be replaced.  The repair man looked at the faucet and informed me that it would cost over $200 to put the parts in and that he could not guarantee the work, meaning if that didn't work it would cost more.  I am very disappointed and would not recommend this company nor will I ever ask them back to my home.

Each time I make an appointment for the service I pay for monthly, the technician is never on time.  When I call dispatch to get an update, because they keep us waiting, they give some excuse.  I asked what was the reason for me making an appointment, if they were not going to respect my time.  The dispatcher then said that they had a window of time between 2 and 7 to make the service call.  That is not a window of time, that is the entire day.  Still, they don't always make it on the day they say.

11.17.18 - I called at 230 pm on a Saturday afternoon about our central heat not working.  When they said I would be called when I was 'next in line', I settled in for the long wait.  They called by 300 pm to tell me I was next, that he had just gotten to the job before me....then by 345 pm to tell me he was on the way.  With traffic coming to Rockwall from Plano, he arrived by 445 pm!  This was a great start to the experience.

John Guerrero was our Technical Advisor.  Very young, polite and professional.  He listened patiently to all of the troubleshooting we had done on our own, including replacing a sensor on the main unit.  He proceeded to troubleshoot unit, narrowing it down to our Nest.  Once we replaced with another one we had - he stayed to ensure this actually fixed our problem.  He suggested other services we needed (duct cleaning) but was not a high pressure sales situation.  He answered other questions we had about future needs and we were impressed with his knowledge at such a young age.  We felt he was 100% capable to handle anything he may have found wrong.

He was with us over an hour, and we only owed the $59 service call charge.  While we were kicking ourselves that this should have been our next troubleshooting step ourselves, we took comfort in the fact that he was able to check out our complete system to ensure it was working correctly.

Thank you for having such a professional, courteous staff.  We will definitely call again when needed.

I hired Hiho Handyman for painting, flooring and lighting in my kitchen and bathroom and was very satisfied.  They exceeded my expectations in every way and cleaned up after they were finished.    This is an honest, five star company.  I will definitely use them again and recommend them to my friends.