Best Gas Water Heater Repair in Dallas TX

Excellent company! All great communication, great work and very reasonable! Would highly trust and will use again!

Edit and Update:  Owner called about the snafu and took responsibility for bad scheduling.  Overall attitude was outstanding and the next appointment was effortless.  Looking forward to using them again.

I needed to have my tankless water heater descaled. My home inspector suggested I get the descaling done once a year to prolong the life of my water heater.

I knew from my other plumber that not all plumbers work on tankless water heaters. My other plumber told me he didn't work on tankless, so I knew I had to find a new plumber. I had been paying attention on NextDoor to who neighbors recommended and also through a ladies group who people recommended for plumbing emergencies.

I sent 7 Yelp requests and only 4 plumbers responded. Of the 4 respondents, only 2 actually work on tankless water heaters.

I went with CTX Plumbing & Electrical because they could do the service that day, they had the best price, I had seen 4 neighbors and had 3 friends recommend CTX service and they are a local service (#ShopLocal).

Jeremiah and his apprentice (can't remember his name) called before they came, were on time, and got to work immediately. They explained what they would do and were efficient, professional, clean, friendly and knowledgeable. Before they left, they asked if I had any other plumbing needs they could help with.

I am so glad it all worked out. I will definitely be calling next year for service and will keep them in mind for future plumbing needs. I highly recommend CTX Plumbing & Electrical.

Kevin showed up within an hour of my call late on a Saturday afternoon. He is a good problem solver and was able to resolve my circuit breaker problem quickly and charges a reasonable price. I will definitely use him again for my future electrical needs.

We contacted Big Bear upon recommendation from a friend and were not disappointed.  We subscribed to their annual service plan to maintain our two HVAC systems in the house we purchased within the last few years.

It was our first major checkup and they diagnosed two failing capacitors in our heating system and showed me (on the multimeter) why they were failing.  

They also re-taped the wiring/lines from our outdoor A/C condenser units that had been damaged by rats at no additional charge.

Great service, friendly staff!  Thanks, Claudio!

Very responsive and great quality work. They added a 4 inch can light and converted a fan lite to a dimmer for a new light fixture

I had a faucet that needed to be installed in my kitchen sink. I purchased the high-end faucet, soap dispenser and hole covers (I have a 4 hole sink but just 2 appliances to install). James came out and gave me a quote - he was very professional and friendly. The staff at the office was very communicative and friendly as well. I hired James to do the job and couldn't be happier. The price was competitive, the work was completed in a timely manner and looks great! He cleaned up all the mess (some that wasn't even his!) and left my kitchen looking great. I would definitely recommend Paschal Air and will use them again in the future. Thanks, James and Pascal Air for a job well done!

Wow, I just put in a request last night and was able to get them to come the next morning. Not only did Luis give me a decent estimate to add two outlets in my house, but he was able to complete the job right away as well. He said we very kind and knowledgeable. He left with no mess to clean too. :) I will be using his services going forward.

Wanted to have our old sink replaced with a new one we bought. Tech gives us a call and says he'll be here in 10 minutes. An hour later we call the shop asking where he was, and he shows up 15 minutes later, flying down our street and overshoots the house. Walks in with a huge dip in his mouth, and charges us $39 to tell us it'll be $1260 to swap sinks. That's one thousand, two hundred and sixty dollars to replace a sink we already own. Hard pass...

We purchased 2 HVAC two years ago and get the maintenance every year to keep the warranty. This year after renewal I kep getting texts saying I needed to renew before it was too late. I would text and explain I paid already and they would agree. This went on for several weeks until I finally had to speak to someone higher up. Three weeks ago I scheduled my maintenance service and they were suppose to come between 2-5. Called at 4:30 to make sure I was still on and they said yes and they would call before they came. At 6:30 I called to see where they were and was told they called me at 4:30 and left vmail to reschedule. Clearly they did not. I asked for a manager and still waiting. Wished I hadn't purchased from them. Poor customer service.

We were pressured into purchasing a full HVAC unit from this company when our old unit died during a record breaking cold spell. I was told it was not worth fixing my old unit and pressed into buying a much larger and more expensive system than I needed. I was assured this was an excellent deal as it would be more energy efficient and came with a 16 year no hassle warranty. This turned out to be less than accurate. I was never told I was getting a heat pump system, it does not heat the house effectively leaving me freezing all winter. When I complained I was told that is just how it works.  As for my warranty, the system breaks at least once a year and each time I have to fight to get them to fix it. Several times it has backed up my plumbing, something my old system never did, and which they insist is not covered. Though they installed a large stretch of the plumbing. Their technicians cannot fix this and they force me to utilize their plumber at more than triple what a normal plumber would charge. This company preys on people in desperate situations.

UDATE INCLUDED Below! DO NOT HIRE THIS GUY! DO NOT PAY HIM IN ADVANCE!! I have to take him to court to get my money back for services he failed to provide.
!!UPDATE! HIS RESPONSE IS AGAIN MORE LIES. I have all the texts and phone call records To prove it.  He has 1 5 star review. I did not say anything to him as he left. He makes up anything he wants and pretends it's truth. RUN from this unscrupulous person. Yeah I dropped a couple f bombs in some of my responses because he frustrates you beyond reason with lies. He owes me $160 before court costs. I offered a $100 settlement and he refused. He wants to give me just $25!  I would give negative stars, if I could.
I have never had to write a review like this. You can see my posts and usually, if someone misleads a little, I let it go.

Once he has your money, he will figure out a way to get close to $100/hour.  He will fabricate fees that he never mentions when you enter a contract with him and chargEd you for parts he recycles from other jobs and claim he bought them for you.

He has yet to provide me any reciept for a light switch that was not In a package. He also asked if he could have my brand new ceiling fans, he took down.

He was so great when I called him because I had someone else not show up and I had painters coming the next day. He said his work is phenomenal and he normally charged $85/hour BUT if I pay him $500 for 8 hours IN ADVANCE, I get deal. IT IS NO DEAL!
He came 1st day and was absolutely great for 1.5hours and I gave him his check, for services in advance.
I was flustered and rushed to get him out and get more things done before I needed to get more done before painters came the next morning. HE LOVES to kill time with chattiThat's not good when you're paying by the hour!

He also wants you to give him buildings codes and access to your place without you there. This is so he can then pad his bill.. He complained about not being able to be there by himself on two counts.

He is the poster boy for bait and switch!

I wrote an incorrect hour time on my check. I called and texted him the next morning and he confirmed I have 8 hours for $500. I also have that in writing.

He also confirmed he would come at scheduled time we agreed upon for Friday, OCt. 7th at 4:30pm and I didn't contact him Again until he contacted me that Friday. He called before our scheduled time and asked if I'm back in town? I said, umm I told you I had an appointment here in Dallas that would take me to about 4pm so 4:30pm is still the time. He launched into a whole thing about the fact he is at another job and he will be late and wanted to push out the time scheduled a week in advance. I said no, not acceptable To move to another day. I have other contractors coming that need your things done and I need them done personally as well. He finally shows up 2.5 hours late. He was clearly irritated about this.

He also left for 20 minutes, to get something from his truck as I was on the phone with my fiancé the whole time and was opening the door to find him and he comes up the stairs with yet another fabricated story about being locked out. He had his phone and could text or call for the code to glass doors he so easily forgot

Had he showed up at our agreed scheduled time, he could have completed everything and our contract could have been satisfied that night. He brings out this unpackaged almond dimmer light switch and I say, what is this? He says, it matches your other outlets... umm NO it does not?! All bathroom covers outlets are white???

We exchanged words, I left him to just get the job done and had to have his mismatched switch installed to make sure the light works.

He was done at 11:03 pm and started 7:05pm,confirmed in text,)& completed 4 hours of work. I texted next day and thanked him for installing my light. He completed 5.5 hours of total work At this point.

He texts me I only have 1.5 out of 2.5 hours left!?!? I say, 7-11 is 4 hours. He responds correct but, I went shopping and you owe me $65 for supplies and 1 hour to shop.
I said no way. You already stated you do not charge for ANY trips to Home Depot.As a handyman he is there frequently and can pick up things for multiple clients on his trips. It's not my problem you procrastinated, nor do I owe a penny for a almond fixture. He is welcome to get it! He proceeded to argue with me, make up false excuses, and then tell me to just take a $25 refund for 2.5 hours of work. Of course I said NO!

He continues to change his story-change times-alter things said and I have two witnesses that directly contradict what he says. His texts, I also have photographed, and printed his texts that contradict each other. He is a liar and a scammer. DO NOT TRUST HIM OR GIVE HIM A PENNY IN ADVANCE.

If you want him for a quick job you pay AFTER he is done, 1st time great.pay in advance, he is HORRIBLE and ARGUMENTATIVE And will 100% lie