Best Heating in Charlotte NC

We have been using Aspire for several years now. Wouldn't go anywhere else. This is a solid company that cares about their customers, professionalism and great work. From
The office staff to the technicians Aspire is the best!

We had a water pipe burst on Thursday and water was everywhere. We had never used Adams Mechanical before, so I cut the water off and gave them a call. Scott arrived at our house within 2 hours. He diagnosed the problem within about two minutes and had it fixed within a half hour. Because it was over our hot water heater, the pilot light was out, so he spent an additional 30 or 40 minutes trying to get the pilot lit. He discovered there was water (from the leak) inside the casing where the pilot is. He pumped the water out re-lit the pilot and all is well. On top of all this Scott has a full-on ZZ Top beard and is a great guy! I highly recommend him. He also does HVAC work and I will use him for that the next time I need help in that area!

I contacted Roby for help with my AC units. Judd got me the help I needed almost immediately. Jeremy and hunter worked diligently to diagnose the problems and before long both units were up and running. This company goes way above and beyond the normal level of service. It is not possible for me to mention every positive point. Polite, prompt, professional and very informative. They have earned my loyalty

I also want to single out Anthony Chadwyck who has worked so hard and diligently to keep our Hvac system running. His professionalism and knowledge are second to none. We are very grateful for his help.

Justin and Elephas (not sure of the spelling--sorry!) came out to replace my panel and meter base. I'd recently bought a home that was built in 1976, and a lot of the features are original, including, unfortunately, the panel box outside, which had literally been tied back on by the previous owner when it came loose.

Elephas did the initial estimate and was very kind and knowledgeable, showing me everything that was going on with the old panel, his recommendations for replacing the panel and breakers and the meter base together. I received a detailed estimate very quickly and when I called with questions about it, I was put in touch with Justin, their lead technician. He was knowledgeable and thorough and they got me on the schedule ASAP.

Both Justin and Elephas came out to do the work. There was a bit of a mix up with the electric company getting out here to de-energize, and they did as much as they could to prep and set up while waiting, then they were efficient and thorough while working, and took the time to walk me through everything once they were done. They stated on-site until the power company came back and restored us, so they'd be sure we were all set.

I feel very confident that the work was high quality and both men were friendly, polite, knowledgeable, and patient. Good communication throughout the process, and anytime I had to call, I usually spoke with Skylar, who was also terrific -- patient, kind, followed up when I needed it.

I would definitely recommend Walker Electric if you're needing electric work done.

Professional company.  Matthew came out to the house on time to do the troubleshooting for my upstairs central AC unit.  Gave me some options.  Tim from sales called me and priced out the different routes I could take and made some recomendations.  He followed up and worked with me for a couple days so I could get my finances in order (unexpected expense).  Kevin and crew came out to install the new unit as promised and on time.  They did a great job and cleaned up after themselves.  Everyone was professional and courteous. I'd call them again.

They do good work but be aware that they do charge extra for weekend and afterhour calls.One of the sites I looked at said they had no extra charge for afterhour calls(like many now offer)but their rate is $30 more for the trip and higher rates for the repair.Just FYI

Reach out multiple times asking for service, but they never followed up.  It shouldn't be a big ask to do the simple things for prospective customers.

Six months ago, our hot water heater died one cold night in February.  When I called Jim Dickerson Plumbing in the morning, they were able to replace the unit that afternoon.  Although they may not have claimed to be the least expensive in the area, they were able to provide same day service in an emergency situation.  Also, they provided a few case scenarios over the phone to tell me why the competitors cheaper 'quotes' might be such low estimates and that the end result may be a higher price.  What they provided over the phone already took into account certain additional items, assuming no major problems, so we'd have less of a surprise bill in the end.  Therefore, we went with Jim Dickerson Plumbing and were quite pleased with the service.  Just last week, the water heater began working incorrectly.  All issues related to the heater pointed to the manufacturer, not the plumber.  After numerous service calls, reordered parts, and additional problems spanning almost a week with the manufacturer, Jim Dickerson Plumbing came through with excellent customer service, same day service calls in each situation, and technical expertise.  In the end, the majority of this was handled on a Saturday.  I realize the business has 'on call' office staff and technicians, but we feel they went above and beyond their duties to ensure our house had hot water THAT DAY after the debacle we had experienced for almost a week.  Again, we seemed to get a 'lemon' of a product, by no fault of Jim Dickerson Plumbing.  The manufacturer State was horrible in providing assistance or solutions or accurate information to Jim Dickerson.  The plumbing company, on the other hand, transported an entire water heater to my house to use for 'spare parts' if need be.  The technicians [all of them that had been to our house:  Branden, Clayton, Cooper, Jason] and Marti and Debbie in the office were great.  Marti spent a lot of effort and energy trying to determine why the manufacturer did not deliver what was promised so that Jim Dickerson Plumbing could continue to do their job as they promised.  Not only was she diligent, but she was very empathetic and that helped us remain calm in a very frustrating situation.  We will recommend them highly whenever the opportunity arises.

This happened to me.  Lesson to be learned.  I had ordered some appliances from Lowe's to be installed.  When plugging stove it sparked.  The Lowes. Installer checked, and there was a loose wire.  He said your breaker switch did not trip.  You should have this checked.   He said that is an old Zinsco panel box.  You might  want to see if it needs a new switch or if panel needs to be replaced.  I looked on line for what I thought was a reputable electrician company.  I called ON TIME ELECTRICAL. (Also Ben Franklin plumbing).   I told them I need to have the panel box checked,  to see if I need just a new switch for the stove, or a new panel.
They were very prompt to respond, and sent a repairman named Newman.  He was very nice, looked at box the told me I don't want to scare you, but this is a fire hazard.  He said look at the pictures of this fire, in this complex,  caused by this old panel box.  Very dangerous,  your house could burn, and you could be in real danger.   I know nothing about electrical stuff.  I am a 70+ year old woman.  He certainly made me afraid.
He gave me a price to replace the panel and said his price was about the same as all other companies.   I am 70+ , and on a fixed income, but if you are afraid of fire, you say ok let's fix it.  The price was $3,000.  That's 4 months of my income.

Two weeks later, I have a knock at the door.  It is Duke Energy representative.  He asked if this was my home, and if so, did I have some work done.  He said did you have a licensed person do the work.  I said yes here is my invoice from the company, ON TIME ELECTRICAL.  He told me to get them on the phone. The Box-was impropriety wired.  My meter was running backwards, that's how Duke energy knew to come out.  
Duke representative could not believe this person was licensed.   He told them to get out and wire this correctly.  He also asked them why they did this job.  He told me that these old Zinsco panels are  owned by a Duke, and they replace them for free.  I almost fainted-  free vs $3000. I paid ON TIME ELECTRICAL.

I called ON TIME ELECTRICAL , the guy was sympathetic and apologetic.  He said we will make it right.  He didn't call me back- when I called and left word that I would come to their office- then called me back and said the owner said we fixed our initial incorrect wiring, don't  care if Duke would do it free.  You paid , we're done
Then hung up on me when I called back.
This is not right.  They incorrectly wired the panel, and Duke would have done the job for free , not $3,000.   A reputable company would have know this, I am told.
BEWARE of this company,  ON TIME ELECTRIC also know as BEN FRANKLIN PLUMBING.
I asked for the company,  and repairman Newman's license- no one returned my call.
I don't know what to do.  I want to warn other people like me.  How do these people sleep at night?