Best Appliance Installation in Phoenix AZ

What a great Company!! Very responsive and polite. They kept me well informed every step of the process. The Repair Person was kind, polite, and knowledgeable. 1st Choice Mechanical is going in the Contacts List on the cell phone. I will definitely be using them again.

So did the work they got done worked? It seems like it. But combined with other fixes in the house it's hard to pinpoint the effect.

They were a bit of a mess. It seems the auditor and the install/work crew don't communicate very well. On paper it said something but then they said you were not charged for it so they need to remove what they just installed. But because it was on paper they partially honored it.

They seem to oversell things to just fall short when the time comes. In other words make sure the auditor you get puts everything in paper. Such as follow up to your installs etc. If there is work to be done make sure it's written.

The company did make us feel like you came second if another big job came up that paid more basically, which means rescheduling.

Again, make sure it's all on paper.

Very helpful and honest company. They were able to complete the requested work very quickly. I would definitely use them again.

We had a handyman out to our home to hang some patio lights. In the process, something happened where we could not get any electricity. I called Hope, and they came out the very same day. They were able to diagnose the issue and fix the problem easily. They worked very neatly and efficiently. I will be using Hope from here on out! HIGHLY RECOMMEND.

RUN!!!!!! This company is horrible!!!!  My mother's washing machine broke and I called her home warranty company and this was the company they gave us.  Called and made an appointment with no issues they came out that Monday 08/24/20.  They stated that they needed prior auth from the warranty company and they would be in touch.  By Wednesday 08/26/20 did not hear anything so I called and left a message.  Thursday 08/27/2020, Friday 08/29/2020, Tuesday 09/01/2020 and Wednesday 09/02/2020 I called and left messages and NEVER heard back from anyone.  I told them I have left several messages to no avail and I got promises that someone would call me back.  So on 09/02/20, I called our warranty company only to find out that they never submitted anything for prior auth.  The warranty company called and was told that they would submit the prior auth and they would call me back. Well, guess what I still have not received a call from them.
We are going on 1 1/2 weeks that her washing machine is not fixed with no date in sight.  I told the warranty company I don't want them out because they can't seem to get their stuff in order.  My warranty company asked that I give them 24 hours to comply which I know they won't.  I don't understand how someone can run a business like this.  It looks like they must treat the customers that pay full price different then warranty customers based upon reviews but if so then DO NOT take the warranty customers that is their choice.   So again if you want your appliance fixed then don't bother calling this company as you will never know when you will hear back from them!

This is my new go to for appliance repair! Everyone I dealt with was kind and I felt like they truly wanted to help resolve my problem quickly. My refrigerator was repaired the same day and for a reasonable price. Working with Honest Appliance was easy, quick and if I need a repairman again - this will be my first call!

Kurt from Felix Appliance Repair fixed our microwave today! SO polite, wore a mask & gloves (so thoughtful during this pandemic).
He went above and beyond by also checking out an issue I had been having with my stove, despite the fact I had only made the service call for the microwave. Taking the extra time, he determined the issue so I would know whether to get the stove repaired, or replaced.  He did not charge anything additional for the troubleshooting.  
I would DEFINITELY recommend him for any appliance repairs. There is a travel fee, but it is added to the repair of the appliance if you decide to have him fix it. He gave me a 1 year warranty on parts & a 3 year on labor.
(When I originally booked the appointment, I spoke with Kurt over the phone to give him an idea of what I thought was wrong with the microwave. I didn't want to pay a service fee if it would likely be determined non-repairable. He was more than happy to listen & troubleshoot to the best of his ability over the phone & give me a rough guesstimate on the repair price.)
Maybe I was just lucky he was right on what was needed for the repair, & that he had ordered & brought the correct parts for the job.
But, I got the impression he would've done what he could to make sure I was happy with the service & outcome. Very knowledgeable about appliances too.

William responded to my inquiry promptly, I was able to schedule my repair within the hour of my initial request. William showed up right at the scheduled time and worked efficiently to fix my drain. I would definitely call them again for any future plumbing issues.

I do not recommend anyone hire Joe for tile work, or anything else for that matter. I reached out at the beginning of June to have him demo and re-tile two bathroom showers and initially, Joe was very responsive. I chose him because he had photos of a previous tile job he had done. He sent me a quote and told me it would take 2-3 days per bathroom from start to finish. He came out the first day and removed the tile, and then found that the original tile was put up on drywall. As we decided to put in cement board, he told me it would take an extra day per bathroom. I offered to buy the backerboard, he said not to worry about it.

First day was demo. Second day was 5 days later due to his family emergency, and he put in the backerboard and shower valve. Day 3 (a week after starting) he started to put up tile and wasn't able to finish, so he came back the next day. Took 4 days just to get the tile up (no grout), at which point I was able to get a good look at his work.

He had left tile spacers in from Day 3 (should have been removed after 20-30 min). If I hadn't removed them, they'd have been left in over the weekend. Most of them were stuck and broke off. There was also a dent in my tub and adhesive all over it. When I texted him about it, he said I could clean the adhesive with a sponge and regarding the damage to the tub that happened when I did the demo. No apology or offer to fix it.

I then noticed that one of the walls wasn't level. Several of the tiles were out of place, one had a corner popping out. None of the grout lines were even. There was a huge gap between where the tile ended and where the drywall began. When I texted him regarding the wall not being level, he took two days to respond. When I sent a follow up text after not hearing back, he said he could take out and replace the tiles but could not fix the wall not being level.

I then had two separate contractors come out to assess it and both said it was the worst work they'd ever seen. They confirmed that the wall should not have been tiled until it was level, and that they could definitely level it but the whole shower would have to be ripped out and started over. Additionally, now the tub needs to be replaced as Joe damaged it during the demo.

I reached back out to him with this information and apart from saying sorry for the inconvenience he did not take any responsibility for not only the terrible work, but the damage he caused. I sent two additional texts and he completely ignored both. He has refused to refund my deposit or fix the work (beyond replacing a couple of tile, which is a complete waste of time). So now it has been two weeks, I still don't have a functional shower, and I am now out $2,000 between the deposit and the tile and tub. Unacceptable.

I've had Chas Roberts for over 17 years they were the installers of my original two Air Conditioner and have called them back to Service and replace both Air Conditioners. They have great and knowledgeable technicians and installers I highly recommend this Company for Air Conditioner needs.