Best Backflow Services in Phoenix AZ

I just had a RO system installed today. The office was efficiant and organized. They verified and reminded me as well. Matt was informative and patient with all my questions. Of particular interest was an additional step added to the system that boosts the alkalinity after filtration which addressed my main concern with Reverse Osmosis. Matt installed the system the same day which saved us another appointment although I'm sure that is not always an option.

It is easy to recommend these folks and I will likely have them do a whole house system next.

I had a tech out at my house within hours and my AC was diagnosed and fixed within a few hours. I thought I would need to replace the unit but with a tune up and some new parts, that unit may last another season. It's pumping ice cold air and quiet as a mouse now. Thanks so much for such excellent quality and fast service!!

Very helpful and honest company. They were able to complete the requested work very quickly. I would definitely use them again.

Hansen Family Plumbing has been our go-to for our plumbing needs for many years. From major underground pipe repair thanks to tree roots, to your more basic faucet issues, I've called them for various needs and have always received excellent customer service and prompt appointments. I always highly recommend them to anyone who asks.

I have a fairly new home, built less than 2 years ago, and my tankless water heater went out a few weeks ago. The company charged me for a part I didn't need that was still under warranty. It took two weeks for them to finally fix it and all it needed was an electronic master reset.

I reached out to ask about why they charged me for a part I didn't need and they said due to all the time they spent here and on the phone with tech support.

Here's the issue I hope you correct going forward so it doesn't impact future customers:

1) Your technician didn't spend more than 5 minutes here the first time. He didn't troubleshoot anything. I told him the code and what I looked up online that led me to calling you. He said yup that's it. Then he left.

2) Had he troubleshot the issue it could've been resolved that day and we wouldn't have been without hot water for two weeks. Also, this would've prevented the ordering of a part that was unnecessary.

3) The second technician said he's not a plumber, rather he's an HVAC guy. I think having the properly trained technician would have sped up the job, reducing time wasted on troubleshooting a master reset.

I am giving 2 stars instead of 1 because  I am thankful the last technician that came out was honest and was able to resolve it and get the water heater working.

This company sucks!  I called via their segment on YOUR LIFE A TO Z to have a service check done.  The tech messed up and a breaker by the unit blew and he never bothered to check it.  Then, he preceded to give a quote for a new unit, over 10 grand and CHARGED us without even receiving a new unit!  What the hell??   I was out of town and I told my husband no way, that unit does not need to be replaced and to call our credit card company because who charges before even doing any service??.  Sure enough, we had another company come out and it was the breaker!  Precision broke our unit!!  This tech said our unit has at least 3 years on its life.  WE SAVED 10 GRAND AND NO THANKS TO PRECISION!!  They may think about retraining their techs.  At least, we were not charged for the service check due to their fault and our unit was working when they arrived.

These people will try to scam you.
Yesterday our heating went out and I give these guys a call based on the fact they installed our system (with the previous owner). Guy arrived and was friendly but openly admitted he was green and The new guy. So I was put off almost from the start. He ran some tests and said it was likely our Thermostat acting up. Then said it would be $300.00 for a new thermostat. After looking on the internet I noticed they actually run around 100.00 bucks. He installed it but then said this model wouldn't work for me. He put the old one back in and tried a factory reset. The system came on and he left. Only to have it blink out about 15 min after he left. I called the office and explained what had happen and the manager got super shitty with me when I asked why a $100.00 thermostat would cost me $300. Her reply was because it is guaranteed. Sorry bitch that isn't an answer. I explained that the guy had replaced my stat but screwed it up and I wanted to replace it myself but thought Mongo could have wired it wrong before he left. As it now was not working correctly She called me a lyer and said he only reset it. He didn't wire anything. Bitch I was standing next to him when he did it. I am not some little blue haired lady you can f with.
Later that afternoon the tech called me back to find out what happen. I asked about the thermostat and he said I now needed the $620.00 thermostat because of a special sensors on my unite. Mother tucker was upselling me and playing like this was my only option now. He came back and worked on it for 2 more hours to make sure it was a bad thermostat. I refused the $620.00 thermostat and opted to go get my own and put it in my self. I found the correct one on Amazon for $123.00. My system still doesn't work and he managed to kill my emergency heat which was working when this started. In short this company is running a thermostat scam on people. BUYER BEWARE!!! I basically paid $105.00 for this rookie to come out and totally screw up my heating system.

I am very pleased with their service and response time. I have a rental and the AC went out at 1 pm on Saturday on a holiday weekend. They were able to get to the unit and assess the problem that day. We did need a new AC unit but the company was very easy to work with and sent text messages about when they would be there. We had the new unit in by Tuesday morning. My tenants were happy with the quick response time and service, especially during COVID

Our heater was not working properly and we called a company in town that we had used before.  They came out and said the gas valve was broken and it would be an $800 repair.  We have recently worked with Donley for our business and so called them for our home.  Rueben came out and was great with customer service.  He found that the gas valve was shut off and that was the issue.  The other company was trying to make money and Donley just fixed the issue and we paid the service charge.  Couldn't be happier that Donley has integrity and the customer experience to go with it.  Great job Donley on gaining a new customer.

Kings of AC were responsive, and came out the exact day that I needed them at our Airbnb. They fix the problem for a very reasonable rate and we are extremely grateful for their service. I will use them again for sure.

Living in Phoenix it's important to have an AC company you can rely on, and West Coast Plumbing & Air is that company.  I used them this week for the first time, and it was a great experience beginning to end.

I scheduled a routine maintenance check to make sure my old AC will be ready for another hot summer. The technician was on time, very friendly and knowledgeable.  

To my disappointment the unit needed some new parts (disappointing but not a surprise since the unit is 12+ years old), and the tech took the time to show me the parts on the unit and explain everything in detail.

When we started talking about the price for the parts, he had everything in his book, which means they're not just setting prices as they feel like it - the prices for every part are outlined in their binder.  No nonsense & no price gouging, I like that.

The tech had to go pick up some of the parts but came back and finished the work same day.

I will absolutely use West Coast again, and I would recommend them to anyone needing AC or plumbing work!

Early this morning, we noticed that the entire house plumbing did not drain.  We Just  moved in a few days ago.  That said Ralph went the extra mile and dispatched Cody quickly to address the issue.  Cody found the issue right away, that is backup between street sewer and house.  Apparently house plastic sewer lines (from house to sewer) can dry out if not used and can back up once use begins.  That said APES was fantastic and took care of drain issue.  

This company is fantastic.

CT

Good customer service. Free estimate but ended up paying $500 more than the initial quote, hence the 4 stars. Otherwise, a good experience. Would hire them again.