Best Sump Pump Installation in Durham NC

These guys have saved my home TWICE so far in 2020 with plumbing emergencies. The professionals that came were very kind and knowledgeable. Even during the COVID19 crisis, they are exceptional.

I had a curious problem with venting a sink and they were very helpful in understanding the cause, urgency and approaches.  They have gained a future customer.

Our heat randomly stopped working at one of our rental properties so we reached out to Piedmont Metro for help! They had someone out the same day to not only diagnose but also fix the issue super quick! Very affordable & reliable! We'll definitely be using them again in the future!

Knowledgable and friendly service tech, however, the quote for the installation of a 50 gallon water heater was much too high. We had Dominion do the job for 1/3 of the quote.

We needed two toilet bowls replaced, and sent the request to via Yelp for plumbers. We got a lot of responses all wanting to charge to see the job. Ronald responded with a very reasonable flat rate to install the two toilets and haul away the existing ones. We told him when the toilets would be delivered and scheduled his services for two days later. He was on time, professional, and polite. The toilets were installed within two hours, and there was no mess or anything for me to clean up afterwards.  Ronald gave us a great experience! And I will definitely recommend him to my neighbors for their plumbing needs.

I needed a new hot water heater installed and Mr. Mayo drove over to my house and hooked it up without any difficulty at all.  His services, communication skills and professionalism were all excellent.  And the cost was most agreeable.  Highly recommend!!

Had heavy dust coming thru ducts... guy came out , followed ducts all the way to rear of crawl space (I saw him) and said my air duct had broken apart and the repair would be labor intensive. Got second opinion; no break in air duct ! which I expected because there was still air flow from all ducts which I told him repeatedly. What the dickens?

Seth helped us out when a pocket door in our quirky older Chapel Hill home broke. He came over, assessed the problem, and tried several solutions to fix it. He listened to my idea about eventually replacing it, and removed it completely in order to replace it. He worked efficiently and charged us for just an hour of work. But the best part came the next day.....after more than 24 hours, I got a message from Seth. He had been thinking about our door and talking to colleagues about it and wanted to come back to try another solution. My husband and I were blown away by him going above and beyond like that, which is an attitude that is totally rare today. We can't wait to have Seth back for any handyman work we'll be needing in our home!

I noticed that my bathtub faucet was leaking in September 2020. After trying to fix it myself, I realized I needed to call an emergency plumber as it was the weekend and my children and I needed to shower, etc. I called this place and ultimately regret it. The employee who came to our home on the day of the call was very kind. He explained what we needed, about how much it was going to cost, etc. but that he wouldn't fix it that day because he didn't have time. Still, I had to pay the fee for him to come out. We made an appointment for someone else to come out the following day. This employee smelled very strongly of cigarette smoke, did not wear a mask during the global pandemic we're in, etc. He was kind and got to work. While working, he created a larger hole than necessary in the wall. He explained it was an accident that he would come out off the company clock to fix the drywall. Unfortunately, he never showed up and wouldn't answer when I attempted to contact him. We then had a huge issue with the bathtub taking several hours to drain, although we NEVER had the slightest issue with this prior to the work. I also noticed lots of plastic and debris were just washed down the drain instead of cleaned up. Frustrated, I called the company back to see what we could do to fix these issues. The lady I spoke with tried to tell me that this was not their fault, they were not liable, it must have been something else, I must have misunderstood him, etc. Finally, she scheduled for the same employee to come out and look at the drain a couple of days later. When he returned, he acted like he didn't know what I was talking about when I asked about the drywall, and then charged me an additional $280 to snake the drain and clean out his debris. Cool, thanks. If I never need an emergency plumber again, this will absolutely not be the place I call.

I called this company last Wednesday because our main water line was leaking and we had shut it off. We had already located the leak and dug down to it ourselves. They promised Thursday, then Friday, then none of their guys could come on the weekend (some were sick, one had a bad back, etc.) Two guys showed up on Monday and estimated the leak repair at $2100. We said no-thank-you-very-much and called another licensed plumbing company. They had someone here within two hours. The total cost was $160 and took twenty minutes. I guess JD Service Now figured that stringing us along for 5 days would make us desperate enough to pay any price.

They have been to the house on 3 occasions to work and only had the correct equipment one time.

Said one thing, arrived and something said else with a new cost was the issue.

Will not use them anymore.

Called for a plumber to tell me why I had low pressure from my hot water heater. They sent out a guy who did absolutely nothing except explain things he knew nothing about. Told me he would start with the house pressure valve? Than told me the hot water heater probably pushed debris into my walls. Told him I needed to know and should I get the hot water heater replaced.He told me they could change it and there were no guarantees it would fix it. Charged me $50 for probabilities and $3100 to change the water heater.Another company came out and figured it out in no time (a plugged one way check valve. Works great!

They got here and gave me a quote that's unreasonably high. Although I have communicated my issue clearly beforehand and they should be able to give me a quote without having to be here. In the end I had to pay for the dispatch fee while fixing the issue myself. Genuinely bad experience, feels like a trap.