Best Sump Pump Installation in Durham NC

These guys have saved my home TWICE so far in 2020 with plumbing emergencies. The professionals that came were very kind and knowledgeable. Even during the COVID19 crisis, they are exceptional.

I had a curious problem with venting a sink and they were very helpful in understanding the cause, urgency and approaches.  They have gained a future customer.

Our heat randomly stopped working at one of our rental properties so we reached out to Piedmont Metro for help! They had someone out the same day to not only diagnose but also fix the issue super quick! Very affordable & reliable! We'll definitely be using them again in the future!

I got a same day appointment for repair of a hot water heater l. Within a couple days the unit was replaced. The team was very professional,  very punctual, and  the price was very comparable to others in the area.  I would highly recommend them

There is not a creature or human being that does not value their times. Animals are always busy preparing for season changes. The average working human being are always preparing for the next day. We all know time is money! No one wants their time wasted especially if you schedule an appointment weeks in advance and someone does not show. I scheduled an appointment weeks in advance with this company. HE NEVER CALLED OR SHOWED for the appointment. Yep, the company are not reliable. I should have notice closely the ONLY FEW REVIEWS.  Anyone can pay their friends or cousins to write a four star review. HE DOES NOT DESERVE A ONE STAR RATING! This should have served as a red flag and pre warning.  You decided this is the message.    

The price will be around $1500 we will need address and 3 day notice to get utilities marked call or text me at 9198804072 to confirm thanks

I needed a new hot water heater installed and Mr. Mayo drove over to my house and hooked it up without any difficulty at all.  His services, communication skills and professionalism were all excellent.  And the cost was most agreeable.  Highly recommend!!

Tre'Mont was the professional I've come to expect from this company. Would definitely recommend!

Seth was super responsive, quick and friendly. Went above and beyond repairing a section of our fence that blew out after a storm. Will definitely be using him in the future for inevitable household repairs. Fully recommended.

I asked for an estimate and they quoted $50 for an estimated.  I was very clear over the phone that my well pump was not working.  They came in and the charged me $200 to confirm nothing else was wrong.  Then another $300 to pull the pump out of the well to confirm pump is bad.  Then they wanted $6500 to replace  the pump.  I just paid the $500 and got them out.

When I called to complain they were giving me some weird explanation about their standard process/work to replace pump.  

My question is why they did not tell me that over the phone or at least when the tech  arrived first.

will never use them again.  Horrible People.

Plumbing-wise.. they did a decent job. As for the A/C maintenance job... they kept blowing my appointment off due to all-day emergencies.. third time they did it, my wife was like... we are not paying $127.63 to be blown off every time we schedule for our yearly maintenance check.

So I called back and asked for a refund of services never received and they refunded me a paltry $8.63!!

We have been out of our house for a week with no AC. Service guy came out on Thursday and said we needed new system. Ticket for new parts that were needed didn't go in until Monday. Every time we call to check on our service request the person assigned to handle home warranty calls is out of the office. Was told it would take another 5 days for parts to come in. Will probably cancel our home warranty contract based on this experience. Every other vendor our home warranty has used has been fine - this experience has been terrible.

If you are considering Mr. Rooter Plumbing of Alamance County please first, consider my experience:

A $476.50 estimate for a repair that ultimately cost less than $8.00.

My outdoor hose bib was leaking from a small cap. I put in a call to Mr. Rooter, spoke to a very nice customer service person who seemed glad to help. The agent explained there was a $50.00 non-refundable trip charge which I paid with the understanding that I would receive a professional analysis of any repair required and it would go toward the ultimate repairs. An appointment was made and on the morning of the appointment the tech arrived in a timely manner. We spoke briefly and he confirmed the issue (he never turned on the water to see the leak) and immediately began talking about removing interior drywall to access supply pipe. I absolutely did not intend to remove interior wall. The estimate did not include repair and repaint of the interior which would have left me with a gaping hole and exposed plumbing in my study to be repaired by others at additional expense. Ultimately, I learned that my problem was not only exceptionally common in my area, but, exceptionally easy to fix. I was advised to buy a vacuum breaker repair kit (a device with which I was unacquainted, neither needed nor present on outdoor plumbing where I previously lived) for approximately $7.72. It took about 5minutes to install and, no more leak. Surely, a professional should have been able to do this simple repair without removing drywall and the kind of workmen with whom I desire to do business would certainly have drawn attention to or offered the simple solution. Does my experience speak to the expertise and/or the ethics of Mr. Rooter Plumbing of Alamance County? You decide.

Horrible experience. Completely misdiagnosed the drain problem. Then they had the audacity to send me an estimate for work not needed--nearly $3,000! I asked for a second opinion and, sure enough, it was a simple fix which was taken care of on the spot. Be aware.